[
{
"reviewID": 433109,
"hotelid": 127,
"userName": "Donald5617",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Barrie, Ontario, Canada",
"arrivalMonth": "11/2011",
"datePosted": "12/1/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location, nice rooms and facilities",
"frequencyID": 1,
"title": "Great views of harbour, room service slow",
"comment": "The hotel tower had great views of the harbour and island. Room and beds very comfortable and clean. Reasonable rates. Front desk was very helpful."
},
{
"reviewID": 433327,
"hotelid": 995,
"userName": "JB2011",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey",
"arrivalMonth": "11/2011",
"datePosted": "12/1/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Very close to Disney!!",
"frequencyID": 4,
"title": "Close to Disney/Great for families",
"comment": "This hotel is perfectly situated for a visit to Disneyland and the shuttle is a very nice benefit. The room was adequate, but the bathroom was a bit tired. The shower did not drain and we ended up taking showers in deep water - gross! It took several mentions of our BPG Gold status to get the front desk to offer an upgrade in our room."
},
{
"reviewID": 433773,
"hotelid": 3068,
"userName": "Lucca2011",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/1/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The service was exceptional.",
"frequencyID": "",
"title": "Updated and Friendly",
"comment": "We stayed twice over the Thanksgiving holidays. We selected this hotel because we wanted a quality hotel that also would allow us to have our dog with us. They were very welcoming! Our room was immaculate, with updated decor and the bed was comfortable. We appreciated that Starbucks coffee was available. How charming it was that an employee turned off his vacuum cleaner as we walked by so my canine didn't bark at it! We had room service as to not leave our dog alone in the room. Our dinner arrived in a reasonable amount of time and was delicious."
},
{
"reviewID": 434426,
"hotelid": 1776,
"userName": "DI79",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/1/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Dissapointed",
"comment": "This is the first time I have encountered an unpleasant stay within the Grandbourne/ Belvoir family."
},
{
"reviewID": 434582,
"hotelid": 3054,
"userName": "RetiredNavy",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boonville, IN",
"arrivalMonth": "11/2011",
"datePosted": "12/1/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable Beds and a helpfull staff.",
"frequencyID": 1,
"title": "Good comfort level",
"comment": "My first time there and I knew it was an older hotel. It was clean and comfortable and wouldn't mind more than one night staying there. A nice view of the center and a easy to walk to the area restaurants."
},
{
"reviewID": 435015,
"hotelid": 468,
"userName": "Cbird",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hazleton, PA, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/1/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Very old rooms.",
"frequencyID": 4,
"title": "Outside is beautiful",
"comment": "This hotel looks fabulous from th outside,but the rooms are very old and the bathrooms were so so tiny.Had to pay to park at your own hotel which is very weird..also had to pay for wifi which is ridiculous this day and age. So it was 30 dollars extra for all of that!!!! Would never stay here again!,,"
},
{
"reviewID": 435797,
"hotelid": 2019,
"userName": "Global",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orlando, Florida",
"arrivalMonth": "11/2011",
"datePosted": "12/2/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Attention to Detail",
"frequencyID": 4,
"title": "Team Novi Was Exceptional",
"comment": "Attention to detail was the X factor that will ensure my continued patronage. Thank you for the use of an umbrella on a most rainy evening."
},
{
"reviewID": 435913,
"hotelid": 1177,
"userName": "RC45",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Isidro, Buenos Aires, Argentina",
"arrivalMonth": "11/2011",
"datePosted": "12/2/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Su existencia.",
"frequencyID": 2,
"title": "Excelente hotel.",
"comment": "Muy buena ubicaci relacialidad-precio. Predisposiciavorable del personal para satisfacer las necesidades y requerimientos de los hospedados. Acceso a transporte pblico que permite alcanzar Manhattan en pocos minutos. Excelente hotel."
},
{
"reviewID": 436043,
"hotelid": 139,
"userName": "hyoung23",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/2/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Too run down for a Belvoir, but comfy",
"comment": "I like the bar area and the free computer use was very handy. I also forgot a toothbrush and the front desk was happy to provide one. However the rest of the stay was either sub par or just average. My main complaint is that my toilet bowl would not refill on its own. I had to manually fill the bowl with water from the sink to get it to flush. I arrived late and wasn't interested in the whole \"moving rooms\" deal so I stayed put. Carpeting and other decor needs updating. Thanks."
},
{
"reviewID": 436085,
"hotelid": 1391,
"userName": "Cheryl22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Louis, MO",
"arrivalMonth": "11/2011",
"datePosted": "12/2/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "What a beautiful place to stay",
"comment": "This was our 2nd visit and can't wait to come back. The staff is very friendly, the hotel & grounds are clean and beautifully landscaped."
},
{
"reviewID": 436144,
"hotelid": 1236,
"userName": "DenverToNashville",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO",
"arrivalMonth": "11/2011",
"datePosted": "12/2/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Difficult to find, and parking garage is a pain to navigate.",
"frequencyID": 3,
"title": "Excellent Service!",
"comment": "Smiles, attentiveness, A+"
},
{
"reviewID": 436165,
"hotelid": 460,
"userName": "Conbobby",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/2/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This Hotel lacked Hot Water",
"comment": "During my 4-day stay, the water in my room never got past tepid. Showering was uncomfortable, and shaving was near impossible -- I had to boil water in the coffee maker. I complained 3 times and got answers like \"the engineers are working on it\" or \"let me check into that"
},
{
"reviewID": 436215,
"hotelid": 1751,
"userName": "MilesP",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO",
"arrivalMonth": "11/2011",
"datePosted": "12/2/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not plan on them solving a problem in a timely fashion.",
"frequencyID": 4,
"title": "Internet?",
"comment": "I checked into the hotel on November 2nd and shortly after getting to my room I noticed that the internet was not working. I called down and they said that they would have someone call back to let me know when it was fixed. To make a long story short I ended up calling down over the next 30 hours at least 8 times and each time met with \"Someone will call you shortly\" or \"we are working on it\" or/ and the best \"the maintenance guy does not get in till noon so we have to wait, you can come to the lobby to do your conference call\" I asked about moving rooms and was told they would have it fixed soon. moving rooms did not become an option till 3rd at 8pm when all my meetings were over. Had they just told me that it was going to be out I could have went to a fedex and got internet. I was also told I was going to receive star points for the bad visit and a month later, nothing. Great location terrible hotel."
},
{
"reviewID": 436259,
"hotelid": 761,
"userName": "Maruffa",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Newport Beach, CA",
"arrivalMonth": "11/2011",
"datePosted": "12/2/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Make sure they don't put you in a handicapped room (assuming you don't want it)",
"frequencyID": 2,
"title": "Cleanliness was an issue",
"comment": "There were several things amiss on my trip. At check-in, the clerk put me in a handicapped room without asking or telling me. By the time I got to the room after walking down two long hallways at 9p, I didn't feel like going back to the clerk to ask for a room change so I stayed there for the next 4 days. In the bathroom, there was a splatter of what looked like toothpaste on the bathroom wall which was put there from a previous guest. I left it thinking housecleaning would take care of it the next day. But it wasn't taken care of. I wiped it off myself. On the second night I had a paper grocery bag with trash from my dinner . The bag was left open so it was obvious to see that it was trash, and placed next to the trash can. House keeping didn't pick it up. Lastly I used up the 2 packet of coffee grounds and by day 3 housekeeping hadn't restocked the coffee or the creamer. I had to call the front desk and wait for it to be delivered. All thing considered, very disappointing"
},
{
"reviewID": 436295,
"hotelid": 3576,
"userName": "bribraf",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Detroit, MI, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/2/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect to use the pool or hot tub spa,as it has been closed for 6 months.",
"frequencyID": 2,
"title": "Not what we expected out of a Grandbourne Hotel",
"comment": "Looking for a weekday getaway to relax and enjoy each other,is what we expected when we booked our 2 night stay. Upon arriving at this property,we quickly learned that simply was not going to be the case.The swimming pool had green alge throughout the bottom and the hot tub had a fence bolted to the opening to prevent it from being used.Then to find out it hasn't been open for 6 months was more upsetting."
},
{
"reviewID": 436331,
"hotelid": 350,
"userName": "Rick91",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "6/2011",
"datePosted": "12/2/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Accounting department",
"comment": "i stayed at the hotel for nearly 6 months. The staff in the lounges and restaurant were great as were the front desk associates. However the accounting department and management repeatedly had issues with crediting BPG points and gift certificates. I had to regularly remind them before I was helped."
},
{
"reviewID": 436991,
"hotelid": 1391,
"userName": "katkat",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/2/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Very beautiful and relaxing with lots to do if you want.",
"frequencyID": 4,
"title": "Super Relaxing",
"comment": "We've stayed at the Wild Horse Pass Resort and Spa twice. It's super relaxing and beautiful and the staff is great. It's a great family getaway with lots of things to do. The highlights for us are the horse back riding and super fast winding pool slide. The only negatives for us was that the water in the pools was cold and there is basically nothing in the nearby town of Chandler so you are kind of stuck eating at the hotel restaurants... which are fine... except for the pool bar. Not great food there. But Tempe is about 15 minutes away and there are lots of restaurants there."
},
{
"reviewID": 437666,
"hotelid": 674,
"userName": "NEEMSJE",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/3/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff was Terrific!",
"frequencyID": 2,
"title": "Great Business Stay",
"comment": "Having stayed at many Grandbourne Properties and Resorts I have to say that the Belvoir Bucks County serves as a perfect spot for the business traveler in the area. The staff could not have been better and the rooms were clean and comfortable. The rooms could use an update to furnishings, but all in all a good stay if in the area."
},
{
"reviewID": 437796,
"hotelid": 1474,
"userName": "dnew",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Raleigh, NC",
"arrivalMonth": "11/2011",
"datePosted": "12/3/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Lot of history",
"frequencyID": 4,
"title": "One of My Favorite Older Hotels",
"comment": "This is a great hotel with a lot of history, but a lot of modern amenites as well. Great workout room. Staff is very helpful. Right in the middle of business in Chattanooga. I stay here whenever I can."
},
{
"reviewID": 437999,
"hotelid": 95,
"userName": "Meghan08",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kansas City, MO, USA",
"arrivalMonth": "Nov-12",
"datePosted": "12/3/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "This hotel is in a great location",
"comment": "We were very excited to stay at this hotel due to the proximity to many of the different areas of Kansas City we would be visiting. Check in was easy and we liked the way the room was set up with the two double beds. The beds were horrible. You could tell by looking at them that they sagged in the middle which resulted in a horrible night sleep. It was a race to see who could get to the couch first. The next morning we requested a room change so we could all sleep better and they accommodated, apologized, and said that they would make sure someone checks the beds in our first room. The second night we slept fine and the beds were comfortable."
},
{
"reviewID": 438223,
"hotelid": 460,
"userName": "EDJAZZ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Campinas - S㯠Paulo, Brasil",
"arrivalMonth": "11/2011",
"datePosted": "12/3/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "A LOCALIZAǃO PRIVILEGIADA. O CONFORTO QUE PROPORCIONA AO HOSPEDES.",
"frequencyID": 4,
"title": "ESTE HOTEL ɠMUITO BOM",
"comment": "O Belvoir SEATTLE EST`LOCALIZADO EM UM PONTO PRIVILEGIADO DA CIDADE, ɠAO LADO DO CONVENTION CENTER, TORNANDO-O UM PONTO ESPECIAL PARA PARTICIPANTES DE EVENTOS NESTE CENTRO."
},
{
"reviewID": 438287,
"hotelid": 989,
"userName": "Dave29",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Middleboro, MA.",
"arrivalMonth": "11/2011",
"datePosted": "12/3/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "No nice restaurant for dining during the week.",
"frequencyID": 3,
"title": "This hotel is missing important features",
"comment": "We were deeply disappointed that the hotel had no formal dining facility, only a Pub. Not exactly a place to spend an impotant anniversary or other special occasion. Would like to have been able to lock valuables in a room safe."
},
{
"reviewID": 438382,
"hotelid": 3620,
"userName": "Figs",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mexico",
"arrivalMonth": "11/2011",
"datePosted": "12/3/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff doesn't live up to the infrastructure.",
"frequencyID": 4,
"title": "Good infrastructure, subpar staff, missing package",
"comment": "The staff first confirmed that my mother could stay longer than originally planned and the last day of the original reservation they said they were overbooked and my mother couldn't stay so we had to make last-minute and costly arrangements. Also, I received a package from Amazon but the hotel staff failed to deliver it to me and now they are not offering a solution for this."
},
{
"reviewID": 438679,
"hotelid": 468,
"userName": "SarfTravel",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hazlet, NJ",
"arrivalMonth": "11/2011",
"datePosted": "12/3/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Horrible Service",
"frequencyID": 2,
"title": "Filthy Hotel and Service",
"comment": "I paid extra for Resort View and never got one. I was put on a floor that was scheduled for renovation. When we returned in the evening the entire floor was begin renovated and our room was sealed. I can provide pictures of room and floor we were put."
},
{
"reviewID": 439250,
"hotelid": 127,
"userName": "TT04",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/4/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Well above average price yet inferior service",
"frequencyID": 4,
"title": "bad service and room arrangement",
"comment": "No water in the room even though I'm a BPG Platinum. I had to call and wait for a while at midnigh just to get a water."
},
{
"reviewID": 439274,
"hotelid": 1556,
"userName": "TT04",
"overall": 4,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/4/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "facility a bit old, service OK",
"comment": "old hotel, connenient to major highways. service was OK"
},
{
"reviewID": 439426,
"hotelid": 865,
"userName": "longlake",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/4/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Does Gold status really mean anything?",
"comment": "It used to be when I checked into a BPG property I would get upgraded beyond a basic room. That no longer seems to happen. I also used to receive bottled water, that also seems to be a thing of the past. While I know this property is being upgraded, the room and particularly the bathroom are highly dated and need serious work to be at the level of a Belvoir, that in my opinion, continues to impress me less and less with each stay at various properties."
},
{
"reviewID": 439588,
"hotelid": 1582,
"userName": "JAX4biz",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/4/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Good, newer roperty and good location",
"comment": "The Belvoir Jacksonville is a good location for business, outa of the downtown area but close enough for an easy commute in to the city. Right off the 9A and JTB (FL 202) makes airport needs convenient while close enough to the beaches and good restaurants. There is also a good restaurant in the facility."
},
{
"reviewID": 439606,
"hotelid": 421,
"userName": "Rjacot",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/4/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "How dirty it is!",
"frequencyID": "",
"title": "HORRIBLE",
"comment": "Thank you for letting me share my HORRIBLE experiences with the Belvoir Towers in Times Square. Upon walking into my first room on the 25 floor (after a long day at work) the FIRST thing I saw was BLOOD on the wall - BLOOD!. It was not a lot but JUST the fact that there was BLOOD on the wall completely freaked my out - AND grossed me out. I mean, if there is blood on the wall that NO ONE cleaned, then what else have they NOT cleaned. I get a second room. This room was still dirty - totally covered with food on the walls. Then to top it ALL off on my third (and last night) with the Belvoir, I had a HORRIBLE wake up at 11:30pm when security pounded on my door yelling \"get up, who's in this room\". Again I was SO freaked out. I didn't open the door but asked \"why\". All he said back was \"call the front desk and tell them who's in the room\". I was so confused because I had been in the room for two nights already. I called down and the front desk proceeded to tell me that my name 'wasn't' on a reservation' and therefore security was doing a check. WHY would they do this; a) at 11:30pm and WHY would they not have CALLED my room at an earlier time to verify!. Overall worst hotel experiences I've ever had. I will never stay there again and please know that I will be sharing this with my company who booked off the block of rooms."
},
{
"reviewID": 439695,
"hotelid": 1725,
"userName": "AaronHarleyBailey",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/4/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "They go so far above and beyond the call of duty to exceed expectations.",
"frequencyID": 4,
"title": "You (truly do) Belong",
"comment": "Many companies these days use taglines and advertising jingles because they sound nice but then fall short on delivering on their promises. The Belvoir brand tagline - \"You Belong\" - is one of those instances where a company delivers more than promised. You truly do feel like You Belong when you stay at the Belvoir Orlando North. The staff here go so far above and beyond the call of duty to make your stay so comfortable that you'll want to call this place home for longer than required. They deliver true and gracious HOSPITALITY, not just service. I have been blown away on so many occasions by the little (or big) extra lengths their staff here go to in ensuring expectations aren't just met but blown away that there is no way I could recount them all here. In short, I have stayed more than 700 nights in hotels spanning six continents in the last 3 years and the Belvoir Orlando North staff has done more to make each stay here memorable and remarkable than any other."
},
{
"reviewID": 439789,
"hotelid": 421,
"userName": "CRBY",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/4/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "DO NOT stay here if it's a warm November... they switch over to heat at a certain time of year and can not put the air back on!",
"frequencyID": 3,
"title": "Unacceptable",
"comment": "We walked into an uncomfortably hot, muggy room upon arrival. Turned off the heat but noticed there was no air. Called downstairs and they said they would send someone up. No one ever came up. I caught an employee passing by in the hallway (since we had the door opened, trying to get some cool air in the room) and she came in and stood on the desk to open the window, she also said she would send someone up with a fan and that never happened either. None of us got any sleep because having a window wide open in NYC can be pretty loud! Customer service was terrible. I would not recommend this hotel. The location is perfect but you can't get any sleep. Way to hot and bad customer service."
},
{
"reviewID": 440184,
"hotelid": 421,
"userName": "John22",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington DC",
"arrivalMonth": "11/2011",
"datePosted": "12/4/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Overrated",
"frequencyID": 4,
"title": "Sad, Sad, Sad",
"comment": "My hotel room was dirty, TV only worked when it wanted to, multiple outlets in the room didn't work, and shower drain was clogged. During any shower, I would have to stop the shower three (3) times to let the water slowly drain. And lastly, most of my colleagues who were also staying in this hotel had several issues with their rooms too."
},
{
"reviewID": 440242,
"hotelid": 989,
"userName": "Goody",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Newburyport, MA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/4/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Good recovery",
"comment": "My stay started out poorly. Room was not clean. I left a message for the Hotel manager which must have gotten lost. I called back and Josh took the call. He addressed all of my concerns and gave me great recommendations on where to go. He did a great job. As a result i'll be staying there now again this week."
},
{
"reviewID": 440730,
"hotelid": 3205,
"userName": "Kiam",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston, TX.",
"arrivalMonth": "11/2011",
"datePosted": "12/5/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "If you get an email offer prior to your arrival to upgrade to Club Floor for $20, you must do it ! We did and it was the best decision.",
"frequencyID": 2,
"title": "Excellent staff & BPG status recognition but one of our rooms was not properly cleaned",
"comment": "First 3 nights on Biz (Club Floor Tower), first got a King and found the room to be too small, changed to two double beds room, enjoyed it and had a very pleasant stay. 4th night on leisure, Executive Suite (2 queens), asked if there was any difference between the Plaza and Tower Buildings, was told no, so I went with the Tower one as it is near Club Lounge, had a horrible night with one of the two heaters not working, extremely small bathroom (reminded me of my trip to Europe), room was not properly cleaned (found out when we were ready to fall asleep at 1am), took some photos and showed them to one of the managers on duty in the morning so that next customers won't get to see what we saw. 5th night, had to change to a King Suite at Plaza, which was much better and so comfortable. I will never stay at a 2-Queen Suite in Tower again."
},
{
"reviewID": 440941,
"hotelid": 166,
"userName": "Will42",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/5/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "That there is a ridiculous valet parking charge, per day, even for guests of the hotel",
"frequencyID": 3,
"title": "Shock and awe!",
"comment": "Everything about the hotel was wonderful in terms of my two-day stay. However, since it is in an area where parking could be at a premium, the hotel has valet parking for both guests and visitors. While I understand charging visitors, I am appalled, shocked, and angry that as a guest, you are charged an additional $32 per day to valet your car. Even more serious is the fact that nothing specifies this particularly high fee when you make a reservation. Of course they don't, why would they be forthcoming about an extra fee like this? A shame on an otherwise very nice experience, and this from an BPG Gold status (current) member!"
},
{
"reviewID": 441007,
"hotelid": 1113,
"userName": "plm209",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Scranton, PA",
"arrivalMonth": "11/2011",
"datePosted": "12/5/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "If you expect friendly and attentive staff, avoid this hotel.",
"frequencyID": 3,
"title": "An underwhelming experience",
"comment": "Compared to other Belvoir hotels I've stayed in, this one left me wanting more."
},
{
"reviewID": 441081,
"hotelid": 670,
"userName": "Steelers123",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pittsburgh, PA",
"arrivalMonth": "11/2011",
"datePosted": "12/5/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Multiple Issues",
"comment": "Alarm went off twice due to moisture from shower and I was told that is normal. Ridiculous."
},
{
"reviewID": 441139,
"hotelid": 3207,
"userName": "ks34",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/5/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Felt like a Queen",
"comment": "Reading some of the previous reviews I'm thinking maybe they got the memo. After a tiring 3 1/2 hour drive the man at the desk was very kind and helpful. The next day, Michael, the concierge, did everything he could to get my questions answered. I stayed in the North Tower. The room was lovely as well as the view. The bathroom was definitely not small. My only complaint is no free wi-fi in the room?!"
},
{
"reviewID": 441152,
"hotelid": 951,
"userName": "Kasper",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/5/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location-great staff!",
"frequencyID": 2,
"title": "Great staff!",
"comment": "The staff was very helpful as always. I have stayed at this location many times over the past few years. The hotel definitely need a renovation--it's a bit tired and the rooms are kind of dirty. The bed was comfortable and shower was good."
},
{
"reviewID": 441162,
"hotelid": 1236,
"userName": "Craig11",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "11/2011",
"datePosted": "12/5/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and decor",
"frequencyID": 2,
"title": "Centrally located",
"comment": "Very nice centrally located hotel. Staff were excellent. Room requires small repairs to make it great. Bed sinks in the middle and A/C heat fan is very noisy."
},
{
"reviewID": 441280,
"hotelid": 111,
"userName": "latti423",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Gastonia, NC",
"arrivalMonth": "11/2011",
"datePosted": "12/5/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Parking lot is very dimly lit.",
"frequencyID": 3,
"title": "Galleria",
"comment": "The parking lot is very dimly lit. This is bad from a security standpoint and anyone walking to and from their car cannot see where they are going either. This should be a high priority and fixed immediately.Also the room that i was staying in was very loud. This was due to the motor of the elevator. The vibration could be heard through the room. Please note when people are making reservations that there will be an 8 dollar charge for the parking deck. This was an extra that I wasa not expecting."
},
{
"reviewID": 441362,
"hotelid": 1719,
"userName": "TravelerGS",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Denver, CO",
"arrivalMonth": "12/2011",
"datePosted": "12/5/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Be preparde for noise, and a poor HVAC system.",
"frequencyID": 4,
"title": "Avoid this property",
"comment": "I wonder if I stayed at the same property that others have reviwed. This Hotel has a horrible HVAC system."
},
{
"reviewID": 441389,
"hotelid": 1725,
"userName": "Luis",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/5/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Restaurant and safe",
"comment": "I had breakfast at the Atrium. Surprisingly the muffins were awful. They were not fresh. You should have a much better offering for breakfast."
},
{
"reviewID": 441453,
"hotelid": 664,
"userName": "Magee22",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Wichita, KS, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/5/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Lack of Customer Focus (anticipating customers needs)",
"frequencyID": 4,
"title": "Lacking Customer Focus",
"comment": "We were celebrating our anniversary and going to a cruise the next day. We paid and additional $150 for an upgrade. The arrived at 2:37PM and had to wait until 4:20PM for our room. When asked if I could get any coupons for the inconvenience I was told I have an upgrade room therefore none was necessary. I stated i PAID for the upgrade. In addition a couple in line before me (gentlemen was handicap) requested an upgrade room and they were denied. When I inquired about my upgrade I was at first denied but I had proof that mine upgrade was already approved. When we got our room (suite) it was an handicap room with auto doors etc... That's not right!"
},
{
"reviewID": 441523,
"hotelid": 1582,
"userName": "Stephen627",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "8/2011",
"datePosted": "12/5/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Outstanding staff customer service and attentiveness.",
"frequencyID": 4,
"title": "Outstanding Service",
"comment": "I've had the pleasure of staying with the hotel for over 76 days. I have yet to find another hotel that offers such exceptional quality customer service as the Belvoir Jacksonville."
},
{
"reviewID": 441923,
"hotelid": 421,
"userName": "Joan49",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/5/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": "",
"title": "Need to alert guests in advance if the President is coming to the hotel!",
"comment": "I would like to have been alerted to the fact that President Obama was going to be attending an event at this hotel during my stay. This caused a huge inconvenience to the guests trying to enter and exit the hotel as the streets and entrances were blocked off with NYPD for several hours."
},
{
"reviewID": 441949,
"hotelid": 127,
"userName": "Marine782",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/5/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to the airport and rental cars",
"frequencyID": 4,
"title": "Great Hotel",
"comment": "This is my favorite hotel in San Diego. It is close to the airport, with great views and outstanding employees. The food is great and the ambiance makes one feel comfortable and important. As a platinum member I always get upgraded and the concierge lounge is a great place to relax."
},
{
"reviewID": 442341,
"hotelid": 861,
"userName": "OldBill",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Heber, UT 84032, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/5/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to Bush International Airport",
"frequencyID": 2,
"title": "Some Improvements Are Needed",
"comment": "It appears you have removed the Fox News channel from you cable service. Please re-instate is as that is the news channel for many professionals."
},
{
"reviewID": 442425,
"hotelid": 662,
"userName": "KodiakB",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Mexico",
"arrivalMonth": "11/2011",
"datePosted": "12/5/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The rest of the staff was okay but they have a very poor attitude on the part of mgmt. they see you as a paid reservaion only, you are not treated as a guest.",
"frequencyID": 2,
"title": "very disappointing",
"comment": "I stayed here with my 86 year old mother and after a miserable night with the heater malfunctioning the desk manager offered us a free buffet breakfast. My husband called the hotel and after being blown off a couple times was told by a famale asst, she would talk to staff an call us the next day. Of couse It never happened."
},
{
"reviewID": 443318,
"hotelid": 1391,
"userName": "Bamwam",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/5/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "No wi-fi",
"comment": "The hotel really should have wi-fi. It is 2011 and a nice resort like this should have it."
},
{
"reviewID": 443539,
"hotelid": 3079,
"userName": "GJD0000",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ohio",
"arrivalMonth": "12/2011",
"datePosted": "12/5/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Great bar - just don't stay overnight in the dirty rooms.",
"frequencyID": 3,
"title": "A real dog with fleas",
"comment": "Nice lobby & bar. Staff is friendly. My room was a DUMP - stained carpet, dirt & food on the floor, and no soap in the bathroom. Only one bath towel. Are you kidding? I'm sleeping in my clothes tonight! I told the staff, but there's nothing they can do - hotel is sold out. STAY AWAY from this place."
},
{
"reviewID": 443632,
"hotelid": 1196,
"userName": "dores",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/6/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Poor Hotel",
"comment": "Would not recommend. Staff was not helpful and rude at times. My reservation consistently got messed up even though I was assured time after time that it wouldn't be. Also got a lot of unexpected fees."
},
{
"reviewID": 443655,
"hotelid": 460,
"userName": "winsom",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "12/2011",
"datePosted": "12/6/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "If you collect BPG - go for the Westin or Westin Grand",
"frequencyID": 4,
"title": "not to return",
"comment": "I have stayed at the Belvoir Seattle many times and this will be my last visit. The bathroom was not clean and the front desk staff and bell staff were very unfriendly and did not make me feel welcome. I was at the Westin Seattle in October and they have my vote. Belvoir - it's time to step up your service."
},
{
"reviewID": 443922,
"hotelid": 151,
"userName": "Tify77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cape Coral, FL, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 4,
"title": "Clean, quiet and close to Manhattan",
"comment": "Better than expected, great location to Newark airport and Manhattan."
},
{
"reviewID": 443950,
"hotelid": 421,
"userName": "outoftowner",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY",
"arrivalMonth": "12/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "ideal location",
"frequencyID": 2,
"title": "perfect location",
"comment": "great location! only negative check in process..huge lines..room not available when I arrived (not unexpected) but told to come back in an hour..another huge line (got request wrong for 2 beds not one); correted; told to come back in another hour...another huge line...request for 2 beds still wrong and not in system; told to come back in 2 more hours; huge line, again \"wrong\" request for 2 beds, room not ready-- at 8 pm line not so long, room ready..but only one bed! had to be swapped for a different room; line too huge to check out next day; need more front desk staff; & better communication"
},
{
"reviewID": 444057,
"hotelid": 421,
"userName": "Cindy54",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY",
"arrivalMonth": "12/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Customer Service is everything!",
"frequencyID": 3,
"title": "Would definitely stay here again!",
"comment": "We used our Grandbourne Points to pay for the two rooms and I must say, the people working the Preferred Guests desk were eager to service our needs despite being sold out. It was extremely busy! One nasty rep can ruin a hotel stay but each and every person had a smile on their face. We had a delightful stay. Our rooms were warm, however. We attempted to adjust the temp but to no avail so we opened the window just a crack and we were comfortable."
},
{
"reviewID": 444086,
"hotelid": 421,
"userName": "javelin",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Reading, MA",
"arrivalMonth": "Dec-12",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Wasted Starpoints",
"comment": "At the BPG agent's suggestion, I used 29,000 Starpoints to get 2 rooms (14,500 ea) on the Preferred Guest floor. On arrival, we got one room but the hotel said no rooms with doubles were available on those floors and we were placed in a double room on another floor. We could have had this room for 12,000 points so we wasted 2,500 points."
},
{
"reviewID": 444139,
"hotelid": 430,
"userName": "Dova10",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Montclair, NJ, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "great service",
"frequencyID": 2,
"title": "Excellent hotel and service",
"comment": "We had a wonderful stay at the Belvoir Boston Hotel. We took our 6 year old there for a long weekend and she had a blast. Great views from the 26th floor, really nice pool, incredibly helpful concierge and staff, impressive complimentary continental breakfast with terrific views of the river, and little extras like warm cookies and hot cider made the trip even more special. We'll definitely be back."
},
{
"reviewID": 444140,
"hotelid": 353,
"userName": "BillP",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Woodstock, VA 22664, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Ask for a river view room...great view!",
"frequencyID": 2,
"title": "Nice Hotel",
"comment": "On the positive side, I found the hotel to be nice and well kept. Personnel were very courteous, polite, and helpful. The room was nice, albeit somewhat worn, and the view of the river from the 22nd floor was exceptional. A couple downsides were that the prices in the hotel restaurant were very high and the room was dusty and needed vacuuming."
},
{
"reviewID": 444167,
"hotelid": 3205,
"userName": "vacationsR1",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Great location for activities in Denver",
"comment": "Perfect location for accessing anything in downtown Denver. The hotel is nicely updated and clean. We self parked instead of using valet. The parking was confusing and difficult to exit. The fitness center was large with a lot of great workout equipment but it was so hot it made it difficult to workout."
},
{
"reviewID": 444188,
"hotelid": 1291,
"userName": "Lindy",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cincinnati, OH, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Boutique charm, friendly staff, convenient location.",
"frequencyID": 1,
"title": "Lovely Hotel & Great Location",
"comment": "The Gunter is a lovely boutique hotel located 2 short blocks from the riverwalk, 4 to the Alamo, a trolley stop at the door, with restaurants, drug store, bagels and coffee shop nearby. What else could you want? Super helpful & friendly staff, stately charm and just the right amount of elegance with lovely rooms and comfy beds. I was MORE than pleased with our stay. We loved the old hotel switchboard on display in the lobby. I would recommend the Gunter to anyone. It was a perfect gem, glad we found it."
},
{
"reviewID": 444210,
"hotelid": 421,
"userName": "enrique6969",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "DC",
"arrivalMonth": "12/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The happening place in TSQ",
"frequencyID": 4,
"title": "Great Hotel",
"comment": "Always a great place to stay. Gets crowded but lots of fun. Check in lines can be very long if you get in at the wrong time. This Belvoir is the place to be."
},
{
"reviewID": 444293,
"hotelid": 127,
"userName": "OneHundredYrsAndCounting",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Hauppauge, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "In-hotel restaurants are expensive and you'll spend about the same amount in cab fares trying to eat elsewhere.",
"frequencyID": 2,
"title": "Conference was great!",
"comment": "Just had a 3 day international conference at the hotel utilizing space in both the Marina and Bay towers."
},
{
"reviewID": 444330,
"hotelid": 353,
"userName": "IowaEdu",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Iowa",
"arrivalMonth": "11/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location to the French Quarter, Bourbon Street, Decatur Street and Cafe Du Monde.",
"frequencyID": 3,
"title": "It was a decent hotel.",
"comment": "The beds were very comfortable but my King room that was reserved for me ended up being 2 queen beds as my room had been given away before my arrival."
},
{
"reviewID": 444546,
"hotelid": 270,
"userName": "Rick1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Baltimore, MD",
"arrivalMonth": "12/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Unreasonable cost for use of internet. I am a military person and a Grandbourne Preferred Guest (BPG) and expect a much lower rate",
"frequencyID": 2,
"title": "Nice Hotel - Convenient location to Convention Center",
"comment": "Nice Hotel, very convenient to attend show at the Convention Center. Unreasonable cost to use internet."
},
{
"reviewID": 444930,
"hotelid": 1391,
"userName": "CRBY",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Very relaxing",
"comment": "Very relaxing. Good food, good service"
},
{
"reviewID": 444942,
"hotelid": 951,
"userName": "TCD47",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Wilmington, NC, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Very helpful staff.",
"frequencyID": 2,
"title": "Always our first choice",
"comment": "Great hotel. Very helpful and friendly staff. Rooms are clean and tastefully decorated. I couldn't give it 5 stars because the indoor pool was dirty and had some green stuff in it."
},
{
"reviewID": 445427,
"hotelid": 95,
"userName": "PlazaShopper",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Joplin, MO, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/6/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "great location",
"frequencyID": 2,
"title": "Staff could be more cheerful",
"comment": "I have stayed at this Belvoir on the Plaza many times. Each time I stay, I leave with the feeling that the front desk staff are slightly rude and not very friendly at all....almost annoyed that they have to welcome you and check you in. One time I booked with an online hotel company and it was OBVIOUS the desk guy was unhappy with that (though the Belvoir releases rooms to these companies like Expedia, Orbitz, etc...) This time I booked thru Belvoir and got a package deal, which they only partially honored. This has happened several times in the last 2 years. It's never enough to cause me to not come back....the location is wonderful and I can usually get a good price online. I just wish the desk crew would be more cheerful and actually act like they are glad you chose to stay at the Belvoir."
},
{
"reviewID": 446278,
"hotelid": 421,
"userName": "KittyKat",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "If you pay extra for a renovated room, ask the front desk and verify you will ACTUALLY be in a renovated room.",
"frequencyID": 2,
"title": "Hotel not up to par",
"comment": "I am a Grandbourne preferred member and I booked a room, on a higher floor because I was under the impression I would be staying in a newly renovated room, that I paid extra for. This sadly, was not the case. Upon arrival, there was a line to check in. It moved fairly quickly. The room was not a newly renovated room, or at least, did not appear to be renovated. The sink leaked water, and the paint needed a touch up. The view was horrible. So after paying extra for a renovated room, I was very disappointed. The staff, however, was friendly and helpful. My husband and I were in town for the Margarito/ Cotto fight. We left our room and when we tried to open our door, the keys did not work. We were given new keys, and went on our way. The next day, we left for the fight and made sure our keys worked, which they did. When we arrived back to our room, very late, our keys did not work, again. We went downstairs, got new keys, informed the front desk this was the second time this had happened. We went to our room, which we couldn't get into because yet AGAIN our keys did not work. My husband went back downstairs to get new keys, which did not work either, so security had to come again."
},
{
"reviewID": 446384,
"hotelid": 350,
"userName": "RichardP",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dubai",
"arrivalMonth": "11/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Very friendly staff.",
"frequencyID": 4,
"title": "Great Staff",
"comment": "I relocated from another hotel in town due to a noise issue. It was my first time staying in the Anchorage Belvoir and the hospitality of the employees made my stay enjoyable."
},
{
"reviewID": 446457,
"hotelid": 421,
"userName": "Michael45",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "We stayed on a club level floor in which the room was large, clean and impecably decorated. I was a bit nervous after reading other reviews but the hotel far exceded what I had expected. We were there during a warm holiday weekend and the entire city was packed but they hotel had us checked us quickly and were quicj to answer any questions we had. We had an issue with the room next to us, which they immedately looked into, although not resolved to my liking we realize only so much can be done with inconsiderate loud people."
},
{
"reviewID": 446468,
"hotelid": 1776,
"userName": "delegate",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Go anywhere else.",
"frequencyID": 2,
"title": "very disappointing",
"comment": "Right from the moment we arrived this hotel started to let us down. I reserved a King many weeks prior and they did not have that available. We ended up with the smallest room in the hotel. The halls were filthy, the cleaning staff very careless. A coffee spilled, that I reported, was never cleaned up."
},
{
"reviewID": 446473,
"hotelid": 1177,
"userName": "Annastaseaa",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Corning, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The city view rooms provide a beautiful view of the sun rising over New York.",
"frequencyID": 2,
"title": "Great View, Great Food",
"comment": "Marinos food was AMAZING! Authentic and original Italian cuisine. Staff was friendly and helpful and the club room was a great perk. My room had a city view and i was able to watch the sun rise over New York, it was breathtaking!"
},
{
"reviewID": 446497,
"hotelid": 353,
"userName": "Vickie56",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "La Plata, MD, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect too much in terms of customer service",
"frequencyID": 3,
"title": "NOT what I expected",
"comment": "I stayed at the Belvoir for a four-day LERN conference from 11/30 - 12/4. Reservations were made in September for this event and we waited in line for over 35 mins. just to check in----although I was lucky, several of my co workers had to wait until after 5pm (check in is supposed to be by 3pm) to even get checked in. There was no blow dryer in my room. I called 'guest services' to request one and the person I spoke to said they would send it right up---never saw it..AND although I like to think of myself as one who goes 'green'..if you opt to participate in the program, your room will not be serviced at all. Although I didn't need my bed made or linens changed, I would have appreciated the coffee service being replenished daily....after 2 days one is out of caffeinated coffee. I was very disappointed overall with the service and surprised. I fully expected the Belvoir to provide much better guest services."
},
{
"reviewID": 446570,
"hotelid": 1047,
"userName": "Prev1958",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Belvoir suites at Philly Airport",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Call ahead regarding any convention that may be going on.....",
"frequencyID": 2,
"title": "Don't book this hotel if there is a gaming convention in town...",
"comment": "The convention of video gamers was a major problem....Kids and adults who play video games had a convention and it was terrible...they overran the hotel....long waits for elevators, noise all night, and there was no vending machines on any of the floors...only at the main desk....waiting in line for a bottle of water for hours?????????????????? And how about the room cleaning service coming in 2 hours after we check in while we were getting dressed. It gets better....no restrauant open after 11....no local places to eat as well.....disaster!"
},
{
"reviewID": 446592,
"hotelid": 3675,
"userName": "heath",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "think twice before staying here",
"comment": "I am a gold BPG member. The club lounge was the worst I have ever visited. Overall this Hotel should not have the Belvoir name"
},
{
"reviewID": 446609,
"hotelid": 3675,
"userName": "heath",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "stay somewhere else",
"frequencyID": 4,
"title": "don't stay here",
"comment": "Club level is closed and the so called club lounge was moved to the first floor The club lounge was not open all of the time and the food they served was awful. The room was noisy, cold and drafty. etc"
},
{
"reviewID": 446623,
"hotelid": 1428,
"userName": "VinceNJ",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florence Township, NJ, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Before reserving, call and ask if there's going to be any large groups also staying when you're there.",
"frequencyID": 2,
"title": "Nice hotel, but...",
"comment": "Hotel was nice, as was the room. However, quite annoying to have leftover coffee grounds (I think?) in my cup of hot water dispensed through the coffee maker. Happened 4 times. Took a call and a trip to the front desk to get a new machine. Did I mention being awaken at 1 am by loud, laughing hotel guests trolling the halls (probably drunk). I thought I was staying in a college dorm. You would think they'd put Gold BPG members on a quiet floor; or keep all the young guests from the wedding party taking place that night on the same floor, away from everyone else. And the front desk clerk didn't even ask us at checkout if we enjoyed our stay!"
},
{
"reviewID": 446657,
"hotelid": 392,
"userName": "weberadventures",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "SD",
"arrivalMonth": "Dec-12",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It's beautiful.... clean, with friendly staff.",
"frequencyID": 2,
"title": "Family time",
"comment": "We love the Belvoir and have stayed many times in the past. It is upscale, clean and we've had fun with family and friends who stay with us. We appreciated that they allowed us a late check-out."
},
{
"reviewID": 446941,
"hotelid": 3207,
"userName": "pat87",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "parking ain't free.",
"frequencyID": 2,
"title": "Comfy for a one night stay",
"comment": "Very neat room presentation, not much of a view from my room though. Staff at the club lounge were friendly and helpful."
},
{
"reviewID": 446952,
"hotelid": 1552,
"userName": "MJAK",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean and quiet rooms",
"frequencyID": "",
"title": "Nice and quiet",
"comment": "Stayed for the weekend and this hotel was nice and quiet. The staff was very friendly and accommodating. There is a Target right across the street in case you forgot something. Dining is within walking distance and you really don't need your car."
},
{
"reviewID": 446978,
"hotelid": 865,
"userName": "wcsocks",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Charleston, SC",
"arrivalMonth": "9/2011",
"datePosted": "12/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Terrible hotel overall",
"comment": "I've stayed here several times on business and because it was so close to my client's office, I kept going back. From the AC going out in the middle of the hottest part of the summer to my last stay where I was completely uninformed that they were remodeling and the club level was not available, I've had a difficult time staying here throughout 2011. This last visit I was initially given a room that smelled like an old gym locker and while I did get a parlor suite for the remainder of the week, it was a surprising showing from a hotel that has continually stated that they were working on resolving their overall issues. I will say that they are one of the few hotels I stay at that has a decent gym--amazing by hotel standards. I'm torn as to whether I'll stay here again and if business does take me back to New Jersey, I'll likely look to exhaust all other options before choosing to stay here again."
},
{
"reviewID": 446979,
"hotelid": 353,
"userName": "sorry",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Disgusting and unhelpful",
"comment": "1st room: HORRIBLE smell. When changing rooms, the desk clerk told me:"
},
{
"reviewID": 447066,
"hotelid": 353,
"userName": "ConferenceParticipant",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Ann Arbor, MI, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The location was wonderful, the 48th floor river view was spectacular, but this hotel needs some updates/repair/renovations.",
"frequencyID": 3,
"title": "Great location, but left a lot to be desired",
"comment": "The area/location was awesome and all of the check-in/valet/bell hop staff was friendly. In general, my room was clean, however, the shower bar fell off during my shower on the second of my 5 night stay, leaving me to finish the shower standing on huge chunks of rust that fell from the wall. When I called maitenance, it took them several hours to come remove the bar and it was never replaced, leaving the tub less safe and with two huge circles of rust exposed for my entire stay."
},
{
"reviewID": 447096,
"hotelid": 914,
"userName": "Nagskey1",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": "",
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Wales",
"arrivalMonth": "9/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The service",
"frequencyID": 2,
"title": "The best hotel on the beach",
"comment": "When you come over the bridge you take a right turn and you have reached Paradise."
},
{
"reviewID": 447177,
"hotelid": 1364,
"userName": "cchummer",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Coal City, IL, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "great location, across the street from Scott Trade Center, and across the street from public transportation",
"frequencyID": 1,
"title": "great hotel",
"comment": "As usual we had a great experience on our most recent stay. Rooms were great, and the staff was very professional, and"
},
{
"reviewID": 447191,
"hotelid": 865,
"userName": "Black",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Redmond, Oregon",
"arrivalMonth": "11/2011",
"datePosted": "12/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "It is under renovation!",
"frequencyID": 3,
"title": "hotel needs improvement",
"comment": "When we booked our reservation, we were not informed that the hotel was under renovation. Thus, we were not given an upgraded room, nor could we go to the club level as it was under construction. We did ask for a refrigerator for the room. The individual at the front desk said we could have one. He forgot to inform us that it would cost $15.00 a day! The hotel did drop this charge when we complained at check-out. Also, we had many problems with housekeeping. They cleaned our room about every other day! They would forget to leave coffee, bottled water, or towels! This situation was not acceptable! The weekends were the worst. There were young kids playing soccer in the hallway! Would we stay here again? No way!"
},
{
"reviewID": 447520,
"hotelid": 196,
"userName": "Armondeaux",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel is managed and staffed by people who care about their guests and your experience as a guest.",
"frequencyID": 2,
"title": "Nothing But Positive Experiences",
"comment": "We have stayed at the Belvoir Chicago Hotel and Towers a number of times, and have nothing but positive things to say about the hotel and staff."
},
{
"reviewID": 447790,
"hotelid": 3616,
"userName": "bd45",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Long Island, New York, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff very accommodating.",
"frequencyID": 1,
"title": "Great Stay",
"comment": "I would like to say thank you to the women who checked us in. She was very nice, professional and helpful. My wife asked for a room upgrade and we were not able to get one due to booking so the person checking us in gave us a room on the 9th floor with access to the Preferred guest suite on the 10th floor. This was most appreciated (kids loved it also). When I needed something in my room I received it promptly and when I had a question it was answered quickly (thank you). My family and I had dinner in the hotel that night and the waiter (Michael) was wonderful. It was very busy and they appeared to be short staffed. He was very accommodating. Overall I would say that our stay was wonderful and the staff very attentive. Thank You."
},
{
"reviewID": 447844,
"hotelid": 1233,
"userName": "Skiman30",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Salem, MO 65560, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The outstanding staff.",
"frequencyID": 2,
"title": "Comfortable and Convenient",
"comment": "We have stayed at this hotel three times and each time we have been received nothing but outstanding service. The staff from check-in to check-out makes your stay enjoyable as they are pleasant and helpful. Whether you need maid service or enjoy the club lounge, this hotel makes staying away from home easy at a very affordable rate."
},
{
"reviewID": 447992,
"hotelid": 1364,
"userName": "SteveS",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "just fine",
"comment": "The perfect hotel and location for attending the BlackHawks/Blues Hockey Game. Walking distance."
},
{
"reviewID": 448011,
"hotelid": 421,
"userName": "LandedBPG",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "9/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It's not the best, but not the worst either. A solid D+, you can do much worse in NYC.",
"frequencyID": "",
"title": "My First impression: Terrible....but maybe not for you.",
"comment": "Here is the thing: this could have been a solid recommendation by me. However, it started off bad and didn't get better."
},
{
"reviewID": 448019,
"hotelid": 353,
"userName": "JoeAtlWdowntown",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staf",
"frequencyID": 2,
"title": "Smokey Rooms",
"comment": "First I have to commend the staff. Upon checkin the young lady who's name I have unfortunately forgotten was extremely friendly and helpful. The lobby and downstairs area as a whole was welcoming and bustling with energy. Loved the big TV screen. Our only real complaint was the fact that the room had a strong odor of cigarette smoke. I would recommend this property but would advise my friends to make sure they are ok with the room before unpacking."
},
{
"reviewID": 448502,
"hotelid": 3675,
"userName": "heath",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "This Hotel is not really a Belvoir. It is a Hotel in transition that may never meet the Belvoir standards",
"frequencyID": 4,
"title": "Hotel has poor features",
"comment": "Not up tp Belvoir standards"
},
{
"reviewID": 449115,
"hotelid": 636,
"userName": "EdnSue",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NH",
"arrivalMonth": "12/2011",
"datePosted": "12/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is perfect",
"frequencyID": 2,
"title": "Wonderful stay",
"comment": "The hotel is beautiful and the staff were very accomodating. We enjoyed a drink at the bar when we arrived and then a nice stroll through Portsmouth. We were there for the annual tree lighting and parade through downtown. Our room was small but perfect (queen) and very clean. Breakfast was amazing. The Sunday buffet had just about everything you can imagine including Prime Rib. We will be back soon!"
},
{
"reviewID": 449142,
"hotelid": 421,
"userName": "jpk51",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Not Organized",
"comment": "I have confirmed reservation. Not able to find my reservation. After showing my print out of confirmation gave me the room."
},
{
"reviewID": 449331,
"hotelid": 861,
"userName": "Unhappy123",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": "",
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Georgia",
"arrivalMonth": "12/2011",
"datePosted": "12/8/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Did not enjoy my stay",
"comment": "The room i was placed in was cosidered OUT of ORDER. No head shower and the vent door was off the wall and the room was hot. The front desk should have known this information before placing me in that room then i had to wait to be moved after calling the front desk to let them know."
},
{
"reviewID": 449376,
"hotelid": 96,
"userName": "leisuretraveler",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice Clean Room",
"comment": "The hotel offers a nice clean room at a great price. Staff was friendly and helpful."
},
{
"reviewID": 449714,
"hotelid": 1564,
"userName": "Cathy1957",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "The Villages, FL, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Heavenly beds",
"frequencyID": 3,
"title": "Great Location",
"comment": "Belvoir Tampa Riverwalk is a very nice hotel. Pleasant staff, comfortable beds and GREAT location. We always stay here if we have concert tickets at the Forum. Walk from hotel to Channelside (lots of nice restaurants), then walk to the Forum, then walk back to the hotel. The only negative about the hotel, is that you MUST pay for overnight parking and the price keeps going up."
},
{
"reviewID": 450346,
"hotelid": 353,
"userName": "DUgirl06",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is fantastic!",
"frequencyID": "",
"title": "Pretty good for the price and GREAT location",
"comment": "This was a great location and a pretty decent room for the rate we got. The only two things I wish were included in the room would be a refrigerator and a microwave. It was called the \"Deluxe\"; however, there was nothing \"deluxe\" about it. The room was very clean, the hotel staff was extremely helpful and personable, and I would certainly stay here again!"
},
{
"reviewID": 450481,
"hotelid": 460,
"userName": "redcat",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Arizona",
"arrivalMonth": "11/2011",
"datePosted": "12/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "There's only one restaurant and it's always crowded.",
"frequencyID": 3,
"title": "Exceeded our expectations",
"comment": "This hotel exceeded our expectations in every way. Friendliness of staff was unexcelled. Room and facilities were impeccably clean and functional. Location was great. Rates were reasonable for the location. Being charged $27.40 daily for a refridgeratior was a surprise and a disappointment, but staff took half off when I complained. I definitely would stay here again."
},
{
"reviewID": 450702,
"hotelid": 1196,
"userName": "ubtraveler1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Welcoming and friendly staff with a terrific Club Lounge!",
"frequencyID": 4,
"title": "Another Wonderful Stay!",
"comment": "I frequently travel to the Pasadena area on business and would highly recommend the Belvoir Pasadena, especially to Platinum members. The staff is always extremely cordial and quick to thank me for my loyalty to Grandbourne Hotels. I am always given access to the Club Lounge, which is a very nice perk! I will continue to return regularly!"
},
{
"reviewID": 450746,
"hotelid": 127,
"userName": "london356",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Summerville, SC, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/8/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "close to airport",
"comment": "Had to pay $25.00 a day for parking......during the entire stay had to park on gravel lot which was quite a walk from the entrance.......a little annoying.....especially when walking past all the empty valet parking spots which were not in use and the response from the concierge desk was that they were at capacity and they as employees were not allowed to park on the lot! The closest elevator was extremely slow and under maintenance for a couple of days....nice view and most of the staff were friendly."
},
{
"reviewID": 451069,
"hotelid": 1995,
"userName": "Timmy76",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "South Jersey",
"arrivalMonth": "12/2011",
"datePosted": "12/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "The hotel is nice for a family visit to Hershey Park",
"comment": "The hotel is nice for a family visit to Hershey Park - 10 min away."
},
{
"reviewID": 451189,
"hotelid": 460,
"userName": "jhochal",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for conference goers.",
"frequencyID": "",
"title": "Nice, clean, quiet, great gym",
"comment": "That pretty much says it all. Also, the front desk staff was very friendly. Perfect location for conference goers."
},
{
"reviewID": 451207,
"hotelid": 421,
"userName": "Hopey",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Belvoir New York",
"arrivalMonth": "12/2011",
"datePosted": "12/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff",
"frequencyID": "",
"title": "Great hotel",
"comment": "We had a wonderful experience in New York at the Belvoir. They met our every need and went beyond the call of duty. I would stay here again."
},
{
"reviewID": 451210,
"hotelid": 460,
"userName": "ELGee2011",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Two Towered Large Hotel",
"frequencyID": 4,
"title": "Centrally Located Downtown Seattle Hotel - Belvoir Hotel",
"comment": "Over Thanksgiving weekend 2011 I stayed at the Belvoir Seattle for three nights. I stayed Thursday - Sunday. It was a very busy hotel, centrally located within walking distance to many places including shopping, a holiday parade, gingerbread holiday house, the famous Seattle Market, The Triple Door club, etc. We had a vehicle and the hotel is easily accessed from I-5 with no trouble at all. While the drive way can get busy at times, we ordered up our car with no problem during the busiest time of the day right after the end of the downtown parade and the staff was fast and professional. Our room was a corner room in the Union St tower ending in #51. It's has a bit more room that other standard room and due to the size of that tower, it seemed like a quieter portion of the hotel. We had access to the Club Room and it was well maintained, kept clean and well staffed. We used in mainly for breakfasts which were very crowded, but the staff working the room kept it clean, refreshed and moving. There was never a wait. We used the facilities including pool and workout room. The pool is a manageable size and our kids loved splashing around. It was loaded with kids over that weekend so it was pretty packed, but that is to be expected. We used room service and it was timely and correct. The housekeeping staff was exceptional and courteous. Jin was our floor's housekeeper and she was timely, kind and nice. I have stayed here many times and would recommend it for business and/or family stays. I will tell you that it is a very large hotel so if you are looking for a boutique hotel, this is not it. But for the competitive prices I paid for a large hotel it fulfilled all our needs."
},
{
"reviewID": 451336,
"hotelid": 460,
"userName": "Murphysfo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "BPG quality and great location.",
"frequencyID": 3,
"title": "Great Experience",
"comment": "The Belvoir is in ideal location and the rooms are top notch. I had a noisy neighbor and the front desk staff made changing rooms a breeze. Looking forward to my next stay next week!!"
},
{
"reviewID": 451538,
"hotelid": 1177,
"userName": "BLAKE",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "12/2011",
"datePosted": "12/8/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "wedding",
"comment": "During the weekend of Dec 2, 3 and 4 we had approximately l5 rooms at the hotel for our daughters weekend wedding. The hotel itself was excellent. We had a brunch on Sun for about 30 people that the restaurant was aware of. Service there was horrid. No one seemed to be in charge there. There were no tables set up for our guests, food orders were very late in coming. We felt we should have been reimbursed for something either by the hotel or the restaurant. No one seems to want to take any responsibility for the mistake. thatmaybe yo"
},
{
"reviewID": 451805,
"hotelid": 421,
"userName": "amunoz77",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/8/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "they are extemely busy and lack support staff",
"frequencyID": 4,
"title": "Extremely Disappointed!!!",
"comment": "I recently stayed at this BPG property on 12/4/11 and I must say I will never stay here again. I am a platinum member and disgusted with the service I received. I checked in around 9pm and was told they did not have a room ready for me. It appears there were other guests complaining that they have been waiting for a room since 3pm!!!!! The receptionist advised me they had overbooked and housekeeping was behind. All they could do was give me a drink voucher and a smile! 2 hours later I got my room @ 11pm. This is unacceptable and I am outraged I was not compensated enough points for a free stay!"
},
{
"reviewID": 452408,
"hotelid": 460,
"userName": "mfcdvm",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly, helpful staff",
"frequencyID": 1,
"title": "Great place to stay",
"comment": "Close to everything downtown,"
},
{
"reviewID": 452939,
"hotelid": 421,
"userName": "BillfromEAMEBrussels",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Belgium",
"arrivalMonth": "12/2011",
"datePosted": "12/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Staffing levels",
"comment": "The hotel was in good shape, and the experience was pleasant on an overall basis."
},
{
"reviewID": 453092,
"hotelid": 1137,
"userName": "neil820",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Staten Island, NY, USA",
"arrivalMonth": "Dec-12",
"datePosted": "12/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "comfort",
"frequencyID": 3,
"title": "front desk",
"comment": "went above on my needs needed candy bar i'm a diabetic was has having an attack called down ran right up with candy bar save my night"
},
{
"reviewID": 453104,
"hotelid": 1137,
"userName": "neil820",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Staten Island, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "friendly",
"frequencyID": 3,
"title": "staff excellent",
"comment": "great staff great location eatontown nj edison nj westin ft.lauderdale fla beach also Belvoir suites key west fla all have such friendly staff and great service"
},
{
"reviewID": 453127,
"hotelid": 1115,
"userName": "MCOFlyGuy",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orlando, FL",
"arrivalMonth": "12/2011",
"datePosted": "12/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Clean Hotel but needs improvement",
"comment": "The Belvoir FLL Airport Hotel is very clean, but obviously is in need of a renovation. There are very few plugs in the room to plug in your electronic devices. If you like to leave your device charging next to your bed, you're out of luck because there are no plugs around the bed. Even the light fixtures by the bed do not have plugs like most hotels these days."
},
{
"reviewID": 453134,
"hotelid": 3616,
"userName": "RRB1105",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service and great staff,",
"frequencyID": 3,
"title": "Best Staff in the area",
"comment": "I have to say I love coming to this hotel due to the great service that I receive from the hotel Staff. Every morning when walking into the restaurant for breakfast I am greeted by everyone there. Ken always makes sure before I leave that I have a hot cup of coffee in my hand. Thanks Ken for all that you do."
},
{
"reviewID": 453262,
"hotelid": 1776,
"userName": "ManuelM",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/9/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not one of the best one",
"comment": "If you stay more than 3 days make sure they give you the room key for the 3 days because they never change the default setting and on wednesday you will need to get a new one (It happened to many the 3 times i stayed there). Or worst wait 45 min on the 25 floor for a new key."
},
{
"reviewID": 453272,
"hotelid": 111,
"userName": "joy2767",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Athens, Georgia",
"arrivalMonth": "12/2011",
"datePosted": "12/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It's location.",
"frequencyID": 2,
"title": "Little below par",
"comment": "I found dirty bath cloths in the sink...no clean ones available; trash not emptied from the trash cans; and furniture not arranged to its proper place from previous occupant."
},
{
"reviewID": 453299,
"hotelid": 942,
"userName": "North5",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seal Rock, OR, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/9/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not stay here, terrible service. They did not even try to make us comfortable upon check in. No service at all, we were very hungry and tired after travleing all day and there was no food or beveridge service. We called the shuttle three times and waited for one and a half hours for pick up. We were two adults traveling with two children. This bad experience cost me $273.87 for one room (#804) and 180.94 for the other room (#813).",
"frequencyID": 2,
"title": "Sheritan Charlotte, North Carolina, poor customer service",
"comment": "This Belvoir has not the first clue as to customer service. We checked in at midnight after traeling all day and everything was closed..we were not able to get any food , even the bar and room service was closed. The shuttle service which is excellent at all other Sheritans we had experienced made us wait for an hour and a half in very cold weather.. This hotel's only saving grace is that it is a beautiful building. I would never stay here again nor would I let any of my aquaintences go through this disagreeable experience."
},
{
"reviewID": 453418,
"hotelid": 421,
"userName": "JRO23",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "CT",
"arrivalMonth": "12/2011",
"datePosted": "12/9/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Floor was dirty",
"comment": "I've stayed at this hotel before and thought it was great. But this visit was disappointing. Our hallway floor was very dirty - looked like it hadn't been vacuumed in days. Our room was clean enough, but not great. Location of this hotel is very convenient."
},
{
"reviewID": 453619,
"hotelid": 198,
"userName": "Smith46",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Nashville, TN, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/9/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Issues with personnel",
"comment": "We stayed at this hotel overnight and we had some issues, we later called the hotel with no help at all, I then left a message with the supervisor 2 days ago to call as soon as he received my message, no call back. So no matter how much money you spend while you stay here apparantely that is there only concern, they have your money and you have checked out so we don't have to worry if you had issues while you were here or not. Will not ever stay at this hotel again and I wouldn't recommend it to anyone."
},
{
"reviewID": 453763,
"hotelid": 1497,
"userName": "crazy4travel",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "No need to have a car, so much of Old San Juan is walkable right from the hotel. There is a CVS a block away from anything you forgot at home. There is a US Post office behind the hotel to mail home souvenirs.",
"frequencyID": 4,
"title": "Recommend mostly due to location",
"comment": "The hotel was fine: well located and clean. It does show its age in terms of decor and fixtures, but well maintained and all the standard features you expect at a Belvoir."
},
{
"reviewID": 453890,
"hotelid": 1236,
"userName": "Virginia2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "British Columbia, Canada",
"arrivalMonth": "12/2011",
"datePosted": "12/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Some very famous people stayed at the Belvoir when I was there!",
"frequencyID": 4,
"title": "warm and wonderful",
"comment": "staff go way out of their way to make you feel at home. the lobby is spectacular, the rooms very comfortable with down covers, the flat screen tv just a perfect distance from the bed. lovely curtains, bathroom; the club lounge offered tons of good food, hot and cold. the location was five blocks from the Ryman and honky tonks and across the street from the capital building. Loved it at the Belvoir."
},
{
"reviewID": 454140,
"hotelid": 353,
"userName": "AK22",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Alaska",
"arrivalMonth": "11/2011",
"datePosted": "12/9/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't bother. Stay elsewhere.",
"frequencyID": 3,
"title": "Could have been much better",
"comment": "We were not pleased with the service at the Pelican Bar within the hotel. Service was extremely slow, especially for the cost! Had to go looking for service most of the time. Tried to extend our stay by one night by inquiring at the desk and was told to call reservations instead. Was put on hold there for so long that we stayed at another hotel, in the French Quarter - a hotel that seemed care that they had our business, unlike this one."
},
{
"reviewID": 454835,
"hotelid": 344,
"userName": "BPGmomo",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "10/2011",
"datePosted": "12/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Easy in LA",
"comment": "Easiest hotel stay ever! Booked on-flight an hour before arrival, hopped on the shuttle to the Gateway, checked in, had dinner @ Italian restaurant Paparazzi (downstairs), nightcap at the bar and comfortably slept. Through out, the staff were very friendly and polite (especially at the bar with our weird requests!) This is how an airport hotel should be - efficient, smooth, and simple."
},
{
"reviewID": 454861,
"hotelid": 1784,
"userName": "Pam19",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Never order from room service",
"frequencyID": "",
"title": "Room service unacceptable",
"comment": "I ordered room service from this hotel three times during my 4-night stay."
},
{
"reviewID": 455072,
"hotelid": 607,
"userName": "Dandvicb",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Connecticut, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel is where all the action in cambridge is!!",
"frequencyID": "",
"title": "Swim weekend",
"comment": "This hotel, while not having the typical hotel appearance (built in 1927), the accomadations were exactly what we expect with a Belvoir!! Staff was very helpful from the time we arrived late in evening to a late check out.!! The only downside were the elevators, small and slow, but for a 1927 structure, more than adequate. The Club lounge efor BPG members was always stocked and attended. entire facility was kept clean and spotless. We've been in the BPG family almost 5 years now and so happy we did!!. the SC hotel contributed to wonderful weekend in Boston!!"
},
{
"reviewID": 455145,
"hotelid": 741,
"userName": "Tom76",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Little Falls, MN, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "a block from the Metro",
"frequencyID": 2,
"title": "Very Nice hotel",
"comment": "Staff was great. Very convenient. Good amenities."
},
{
"reviewID": 455158,
"hotelid": 421,
"userName": "MMC123",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "DC",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Standard rooms are very small and public areas of the hotel are insufficient to comfortably manage flow and demands of guests.",
"frequencyID": 2,
"title": "Not Great - Not Awful",
"comment": "The hotel is a very large and busy hotel which the owners fell short on having sufficient staff to manage. I waited in the BPG line for over 20 minutes to check-in. Other guests were probably waiting 30 minutes or more. Once we made it to the check in counter, it was a mess and disorganized. The shops were closed at odd hours for extended periods and the prices seemed high. The rooms, while clean, were not up to Belvoir quality. The staff, however, were good natured and resourceful."
},
{
"reviewID": 455297,
"hotelid": 344,
"userName": "Amber82609",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Not the greatest experience",
"comment": "The hotel was nice, restaurants were good. But, we stayed 5 nights and not once did I get a hot or even warm shower in the morning."
},
{
"reviewID": 455325,
"hotelid": 1776,
"userName": "OftTravels",
"overall": 4,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Very Nice",
"comment": "The price was higher than other hotels in Center City Philly, but worth it. The amenities in the bathroom were not fully stocked (only conditioner, no shampoo, lotion, or shave cream)."
},
{
"reviewID": 455333,
"hotelid": 421,
"userName": "shabrook",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Richmond Hill, GA",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great lobby",
"frequencyID": 1,
"title": "GREAT LOCATION",
"comment": "We so enjoyed our stay. The location could not have been better. Check in and check out was so easy. The only problem we had was that we could not get the room to a comfortable temperature. It was quite warm. In the staff's defense, we never registered a complaint until we were checking out. We stayed on the go so much we were only there to sleep. The lobby was a relaxing place to eat our deli lunch and wait for our car service on our departure day. Will definitely stay there again."
},
{
"reviewID": 455449,
"hotelid": 460,
"userName": "Jackie28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect access to the Convention Centre...out the door and on the immediate corner.",
"frequencyID": 1,
"title": "Perfectly located if attending events at the Convention Centre.",
"comment": "Not only the perfect location if attending Convention Centre events, also great location for shopping and easy access to Pike's Market."
},
{
"reviewID": 455464,
"hotelid": 421,
"userName": "Dunja",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Screaming housekeeping at 10PM",
"comment": "I never have a bad experience with Grandbourne properties but this one was bad! I got back to the hotel after a full day of meetings and the lady who is cleaning the room next to mine was screaming for 30 minutes to somebody on the phone and co-workers. Using bad words and was loud."
},
{
"reviewID": 455821,
"hotelid": 3207,
"userName": "AGentwebb",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Superior Club level lounge",
"frequencyID": 4,
"title": "I will stay again",
"comment": "Stayed 2 nights this past week. The general condition of the hall ways seems to date the hotel. I stayed in a Jr. Suite, so I can't comment on the standard rooms. My room was obviously larger than standard, and very comfortable. I had a issue with my TV (it was the cable), maintenance staff was there in 5 min. I forgot my deodorant, called downstairs, 5 minutes later a mini was delivered. I used valet parking (VERY pricy @ $29/night) but the service was good. If you can go to the club lounge: Ms. Jackie is the best. I'll go back."
},
{
"reviewID": 455848,
"hotelid": 992,
"userName": "1/16/2012",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver",
"arrivalMonth": "11/2011",
"datePosted": "12/10/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Not up to date or clean.",
"frequencyID": "",
"title": "Dirty Rooms/Poor service",
"comment": "I checked into the hotel and was given room 1504. Upon entering the room I noted a large stain on the carpet as well as numerous other stains. I went to use the rest room and noted that the faucets of the sink appeared dirty. I wiped these with a facecloth and it came back black."
},
{
"reviewID": 456104,
"hotelid": 460,
"userName": "Coug",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Yakima, WA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Expensive parking.",
"frequencyID": 4,
"title": "Great Location",
"comment": "This hotel is centrally located, convenient to downtown activities. We have stayed at this hotel several times, yet upon departure find ourselves saying that parking is expensive and inconvenient."
},
{
"reviewID": 456349,
"hotelid": 1582,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dawsonville, GA 30534, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Jax Belvoir",
"comment": "We were overall very pleased with our stay here in Jacksonville. The room was very clean and the bed confortable. The staff was very accomodating as we were traveling with a service dog. We would recommend this hotel to anyone staying in the area."
},
{
"reviewID": 456464,
"hotelid": 1995,
"userName": "AirplanePeanuts",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great for BPG Elites!!",
"comment": "A well maintained hotel. Offers a nice floor and great rooms for the Golds (me). Free Parking.. Good food and coffee in the lobby."
},
{
"reviewID": 456603,
"hotelid": 1196,
"userName": "RandM",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Room/Great Location",
"comment": "We were very pleased with our room (very large, step down to bedroom), very comfortable bed. Enjoyed buffet breakfast with eggs cooked to order both days and had drinks and very good apps in bar one night. Everything/everyone was great!"
},
{
"reviewID": 456658,
"hotelid": 421,
"userName": "Eric79",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "New York, NY",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Dirty and rude staff",
"frequencyID": 3,
"title": "Where to start.....",
"comment": "- I requested an early check-in while making my reservation and was told it would not be a problem. Therefore, I took an early flight to NY only to find out that I could not check-in early. I had to sit around and wait for two hours."
},
{
"reviewID": 456670,
"hotelid": 3620,
"userName": "Sweepinguy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ontario, Canada",
"arrivalMonth": "12/2011",
"datePosted": "12/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Beds are great and that is rare in many hotels",
"frequencyID": 3,
"title": "Loved this hotel",
"comment": "We stayed on a friday for one day before our cruise. Staff went out of their way to make everything perfect. Girl on front desk set us up beautifully. The concierge, bell boys, went out of their way to get us where we wanted to go. The breakfast we received with BPG was tops. I cant say enough good about the hotel. I dont know where these other people stayed who were unhappy, but our entire party of 7 loved it. My daughter even said she wished we were going back after the cruise as the beds and pillows were so much better than the cruise. Close to the airport and convenient for cruising."
},
{
"reviewID": 456827,
"hotelid": 344,
"userName": "CSJC",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "VA",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Very convenient - close to LAX terminals.",
"frequencyID": 2,
"title": "Some deficient facilities",
"comment": "Our stay was marred by some deficient facilities: Our toilet became plugged (I can't remember the last time that happened to us in a hotel room), the desk lamp burned out, the iron didn't heat up, and the shower was lukewarm with no water pressure. With the exception of the shower (which we didn't mention for we were rushed to check out), the staff was great in replacing the bulb and providing a new iron. Other than these issues, the room was nice, the bed was really comfortable, and the WiFi was reasonably fast."
},
{
"reviewID": 457040,
"hotelid": 127,
"userName": "rhodeweary",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Boston, MA",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "couldn't be closer to the airport and rental cars",
"frequencyID": 4,
"title": "Great choice",
"comment": "I really like this hotel. Super-convenient to the airport and downtown. Great views. Club lounge is one of Belvoir's best. Always enjoy a BPG platinum upgrade to a junior sweet. Love the balconies, too ... esp in warm San Diego weather. Definitely recommended."
},
{
"reviewID": 457098,
"hotelid": 3620,
"userName": "Cathy3270",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fort Myers, FL, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff are great.",
"frequencyID": 4,
"title": "Excelent stay.",
"comment": "I was pleased with the rooms and platnium ammenities. I had a nice lunch and breakfast, staff were nice and view was gorgeous."
},
{
"reviewID": 457153,
"hotelid": 1727,
"userName": "DJW2614",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Westampton, NJ",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Bad Service!",
"frequencyID": 3,
"title": "Disappointing!!",
"comment": "This hotel continues to disappoint with every stay. On my last stay there I tried to check in at 6:30pm and my room was not ready! I waited 15 minutes for the room to be 'inspected' and was told to 'wait over there'. I was offered nothing for my inconvenience. The front desk manager was busy on his blackberry and just stood there doing nothing. I'm a Platinum BPG and stay at many different Grandbourne properties. This location is by far the worst! On a previous stay, the service at the bar (food & drink) has been terrible. The bartender took 10mins to even recognize I was there. A simple 'hello I'll be right with you' would have satisfied me. Overall, very disappointing service everytime I stay there."
},
{
"reviewID": 457234,
"hotelid": 421,
"userName": "CC14",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Bathroom smelled like smoke",
"frequencyID": 4,
"title": "Great Location - but disappointing",
"comment": "Stayed there on business, am a big fan of BPG properties and wish my company would have more BPG options. Arrived at the hotel around 11pm and just wanted to go to sleep. The lobby has all been renovated and is beautiful. went to my room, only to find both keys not working...went back to the desk, they were very apologetic. gave me a new room and off to a new room just in case. In the new room, the bathroom smelled like smoke which I find disgusting. dealt with it anyhow and mentioned it on my way out the next AM - they were very apologetic, but tha'ts about it."
},
{
"reviewID": 457244,
"hotelid": 995,
"userName": "Kellie9999",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bakersfield, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel has so much to offer",
"frequencyID": 2,
"title": "This hotel has so much to offer",
"comment": "I stayed at this hotel for business; upon my arrival I was greeted immediately. My check in was fast and the staff was very polite and helpful. On my way to the room the porter explained the layout of the hotel dining times etc. My suite was very comfortable a little out dated but still very comfortable. I have several trips coming up next year and plan to stay at the Four Points Belvoir in Anaheim again."
},
{
"reviewID": 457269,
"hotelid": 1725,
"userName": "Robert1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It is on the north side of Orlando and far, far away from Disney, if that is your destination. Universal is much closer.",
"frequencyID": 3,
"title": "Robert",
"comment": "I recently spent three nights at the Belvoir Orlando North hotel. The hotel is very nice and the staff is extremely friendly. I was attending a week long course at a nearby facility so the location was ideal for me. Winter Park and Altamonte Springs are within 10 minutes as well. The hotel is bigger than it looks. My room was on the 4th floor and was a hike to get too. However, it was a very comfortable and clean room. I would have expected the rate I paid to be much more for this room. The guidlines for writing a review forbids me to list the exact rate I paid, but tax incuded, it was under $100 per night for the standard 2 queen beds room. The room was dressed in a rich Mahogany wood decor with granite bathroom countertops. My bathroom was impecably clean, which is always a concern when traveling. The beds are very comfortable, but are a little noisy from the protective bed covering under the sheets. I know hotels want to protect the mattresses, but the covers are annoying. Also the air conditioner is a wall unit and is a bit loud (Just mildly loud) at night, if you need absolute quite to sleep. I was able to use the hotel computers for studying at night without any additional internet costs, which was nice. I thought the food on the hotel menu was considerably overpriced though. A $15 hamburger? That better be the best burger in Florida. All in all, the hotel is a great place to stay, especially for the price. I will definitely stay again if I am in this area overnight."
},
{
"reviewID": 457270,
"hotelid": 421,
"userName": "Flygirl",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Annapolis, MD, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Upgrade to the lounge level if you like the additional attention from the staff in the lounge.",
"frequencyID": 4,
"title": "Good location",
"comment": "I have stayed at the Belvoir several times and this hotel is in a great location for the theater, Times Square, and Radio City Music Hall. The staff are friendly too. If you stay on the club level you have access to the lounge. Tommy and Barbara are there in the evenings serving drinks and appetizers and are very pleasant and wonderful to talk to about anything. They will make your stay fun. Don't forget they are waitstaff and do not share their tips. I noticed everyone tipping Barbara at the bar but not Tommy for his exceptional service. The view is also great from the lounge."
},
{
"reviewID": 457345,
"hotelid": 270,
"userName": "alan5197",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Poughquag, Beekman, NY 12570, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient to the convention center",
"frequencyID": 1,
"title": "Convenient to Conference Center",
"comment": "Sheration Atlantic City is next door to the convention center and is wonderfully convenient to there. Parking is plentiful and the indoor walkway to the convention center makes it fantastic to get to without even going outside. Definitely I'll plan to stay there again when attending a conference at the convention center."
},
{
"reviewID": 457658,
"hotelid": 1144,
"userName": "Sweetme4",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff at every point of contact - lounge, front desk, concierge, catering, housekeeping - make you feel welcome.",
"frequencyID": 4,
"title": "Incredible staff at a conference hotel!",
"comment": "Often conference hotels focus on the conference and not on the people attending - this hotel was different. It started with my check-in where they were quick and professional to get me checked in and to my room. As I opened the door to my room, I realized that the front desk had recognized my BPG level and had provided me an incredible room that was impeccably set up. There was even a welcome note and banana bread!"
},
{
"reviewID": 457721,
"hotelid": 214,
"userName": "NBryan",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Management needs to show more concern for their guests.",
"frequencyID": "",
"title": "Disappointed in management",
"comment": "On our rare and much anticipated weekend get-away we were awoken at 5:50am with a fire alarm that continued for 15 minutes at ear piercing decibels. Our night's sleep was rudely interrupted and prematurely over! The front desk told us it was a false alarm and to stay in our room."
},
{
"reviewID": 457970,
"hotelid": 1196,
"userName": "Bigdaddyota",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "12/3011",
"datePosted": "12/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff does its Job very well - expect cleanness of rooms above standards and maintenance too.",
"frequencyID": 4,
"title": "A very pleasant Stay!",
"comment": "This is one of the best Belvoir Hotels I have been in."
},
{
"reviewID": 458018,
"hotelid": 3205,
"userName": "peagreen17",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "denver co",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "great downtown location",
"frequencyID": 2,
"title": "I'm so glad you asked...",
"comment": "We had an absolutely wonderful experience. The staff was warm and welcoming, completely took care of our room needs. The hotel and room was perfect. The pool not being open was a disappointment to my grandkids, but, there was ice on the deck. I wonder if it would be feasible to have a heated deck to melt off the ice? Anyway, all in all, we were very happy customers. Thanks!"
},
{
"reviewID": 458059,
"hotelid": 1047,
"userName": "Genetics",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "SLC, UT",
"arrivalMonth": "12/2011",
"datePosted": "12/11/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Bad Service",
"frequencyID": 4,
"title": "Very Poorly Operated and Dirty",
"comment": "Staff was horrible, did not respond to requests and had to call several times to get an internet cable, was told I would just have to use internet in lobby even though I was staying at the hotel to work and needed it in my room. Very unprofessional. Did not call a cab when I asked them to schedule on, took an hour to get a cab. Food is overpriced and not very good. The elevators were filthy, floors in hotel were dirty. The room was fairly clean and as with most Belvoir hotels the bed was very comfortable. This hotel has the potential to be 4 star like many other Belvoir hotels but is operated worse than a 1/2 star hostel."
},
{
"reviewID": 458187,
"hotelid": 1726,
"userName": "jtbluegrass2011",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Place but avoid the bar",
"comment": "I was there for the 42nd Annual SC Bluegrass Convention. I always like to stay at the Belvoir because it is super convenient to the convention. Its a very nice place to stay with a friendly staff, clean rooms, and great amenities. My \"beef\" with the place is that after the days performances my friends and I like to go down to the hotel bar, have a drink and enjoy the jam sessions of the bluegrass artists/hotel guests there for the weekend. The last couple years the same bar tender is there and is always rude and this past year he got into an argument with a lady in a wheelchair and her husband. Plus I asked for one top shelf long island iced tea and he told me that it would cost me $30...needless to say I didn't drink a $30 drink. The drink I did get wasn't all that great. IN CONCLUSION .... I would give this place a 100% rating if it wasn't for that bar tender that has been there for the past several years."
},
{
"reviewID": 458907,
"hotelid": 421,
"userName": "fanofBPG",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Bare basics. Lower your expectations for an enjoyable stay in the city.",
"frequencyID": "",
"title": "Lower your expectations. Bare basics. But OK.",
"comment": "First time at Belvoir New York. Overall, if you just need a place to sleep this hotel is OK. Don't expect much else."
},
{
"reviewID": 458951,
"hotelid": 421,
"userName": "TonyC",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": "",
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dubai - United Arab Emirates",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 3,
"title": "A very busy hotel in NYC",
"comment": "The timing of our stay was the week-end when Madison Sq Gardened had a fight night so the hotel was packed."
},
{
"reviewID": 458993,
"hotelid": 421,
"userName": "BettTraveler",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Bettendorf, IA",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Unbeatable location in NYC, not much else to recommend it.",
"frequencyID": 3,
"title": "Location is its only redeeming feature",
"comment": "Unbeatable location - would not return here for any other reason. Room was not ready at 2:45 - had to leave and return and stand in line yet again. (Apparently dozens or even hundreds of rooms became instantly available 15 minutes later.) Two of the four elevators going to floors up to 20 were not working day we checked in - horrendous lines and congestion in the lobby and elevator corridors. One evening I came back to my room only to find five or six housekeeping trolleys in the corridor - they were still there five hours later, with no evidence that anyone was working on servicing the rooms. I complained to Guest Services, only to get someone with an attitude. The astronomical room rate should get something better than an attitude. We were supposed to receive a daily paper, but there were all of five or six papers sitting by the elevator each day. I suggest someone get the lead out and deliver a paper to each BPG room."
},
{
"reviewID": 459023,
"hotelid": 1291,
"userName": "1frequenttraveler",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Very nice hotel",
"comment": "Very clean and beautifully decorated. The staff was outstanding and very helpful."
},
{
"reviewID": 459055,
"hotelid": 855,
"userName": "HeavyC123456",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "This hotel fell short of my expectations.",
"comment": "I've stayed in cheaper hotels that were actually better than this. This room stay was mediocre - just OK. In short --- the Internet in the room was not free (had to pay $10/day), towels smelled slightly of cigarette smoke, bathroom fixtures leaked a bit, heat system never shut off and ran 24/7 (loud), and when I first entered the room the phones and lamps were not even plugged in. I had to go around the room in the dark and plug everything in so I could turn everything on. Granted these are all little issues but not what I expected for a $160/night room."
},
{
"reviewID": 459107,
"hotelid": 1776,
"userName": "marander09",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "York, PA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Hotel president said if you're stay isn't a ten, I want to know why. It was a ten!",
"frequencyID": 2,
"title": "We're coming back with family and friends!",
"comment": "Almost everyhthing was above expectations. Loved the beds, the room, beautiiful view of city, healthy food choices, convenience of club services and friendliness of staff. Only issue was that two staff members didn't know what's included with Grandbourne Preferred Guest membership."
},
{
"reviewID": 459196,
"hotelid": 1233,
"userName": "Brian",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cincinnati, OH, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location in St. Louis. Central to every part of the city.",
"frequencyID": 3,
"title": "Great Location",
"comment": "As with most Grandbourne properties, the service and location were great. Parking was easy and they offerred a discount for combining parking and internet service for the room. I had two issues with the room, however. The room was cold, no matter how high I set the heater. Also, the wireless internet connection was just maddening. In and out with barely enough stability for me to get my work done."
},
{
"reviewID": 459216,
"hotelid": 1291,
"userName": "Rita3455",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "This hotel is in DIRE need of renovation",
"frequencyID": 3,
"title": "Shocked",
"comment": "I have made it a personal preference to stay in Grandbourne hotels whenever possible, however, this hotel should be demolished. My room had cigarette burned carpeting, stained carpets, and mold in the bathrooms. To make matters worse, this was for a room on the club level floor."
},
{
"reviewID": 459257,
"hotelid": 893,
"userName": "Disappointed100",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Terrible Room",
"comment": "Terrible Room. I was placed in Room 202 which is behind the elevator shafts and has no windows. The elevators ran all night directly behind the headboard. The air conditioner ran approx 5 min out of every 20 minutes and was so loud I could not hear the television at full volume. I should have changed my room but didnt have time to contact the front desk until after the second night and didnt want the hassle for the final night. This room should never be used unless every other room is booked."
},
{
"reviewID": 459337,
"hotelid": 3576,
"userName": "usnphoenix",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Be prepared to have housekeeping knock on your door to see if you have check out yet.",
"frequencyID": 4,
"title": "Not worth the price",
"comment": "Having stayed at other Belvoir hotels, I expected the Belvoir Downtown Orlando to meet the same standards. Upon arrival we found out we had no choice but to use the hotels valet service for 16 dollar + tax per night. The hotel had a huge parking lot next to it but self park was not an option."
},
{
"reviewID": 459465,
"hotelid": 421,
"userName": "Aisny21",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "great location, but definitely not the best in the city",
"frequencyID": 4,
"title": "Far from the best experience",
"comment": "As a platinum member; it would have been nice to have gotten an upgrade; my room was cold and boring; walls in bathroom had some stains; hotel needs to have wireless in the guest rooms"
},
{
"reviewID": 459471,
"hotelid": 1236,
"userName": "Chaz123",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Sisters, OR 97759, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "needs better management and much improvement",
"frequencyID": 4,
"title": "Bad Experience at Nashville Belvoir",
"comment": "I regret having to write this, but my saty at this hotel was a bad one. Not typical of Grandbourne stays. My room temp was hard to regulate. The wireless speed was horrible and I re-started many times as advised by staff with no improvement It was difficult to connect with varoius websites.The printer in the concierge Lounge was broken (not printing in middle of page/boarding pass)completely wasting my time trying to get to the airport. The TV remote control batteries were expired or the remote was broken, but was very inconvenient. I frankly expected a much better experience than the above for the rate I paid."
},
{
"reviewID": 459517,
"hotelid": 197,
"userName": "mookiekb",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NJ",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice Staff",
"frequencyID": "",
"title": "Very friendly staff",
"comment": "OK accomodations but extremely friendly and helpful staff."
},
{
"reviewID": 459672,
"hotelid": 344,
"userName": "Papo44",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff will try and make your stay a very pleasant one and will try very hard to meet your needs.",
"frequencyID": 3,
"title": "The silent professional",
"comment": "I've been staying at this hotel since 2006 and I must say that It has come a long way in improvements and needs of customers."
},
{
"reviewID": 459770,
"hotelid": 115,
"userName": "Terry60",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/12/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "strange room configuration",
"comment": "Our king room was abnormally large with a lot of wasted floor space, however the bathroom was TINY. It had no counter space or cabinet to put any of your toiletries. It had been poorly renovated with slabs of granite on the tub surround, which did not even meet the tub itself. Large gaps with no caulking to even attempt to hide the poor workmanship. Bed was poorly made up, using a too-small flat sheet where a fitted sheet should have been, causing sleep on the bare mattress to occur. Not even a mattress cover was in place."
},
{
"reviewID": 460071,
"hotelid": 344,
"userName": "Countrygirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Michigan",
"arrivalMonth": "Dec-12",
"datePosted": "12/12/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "12/8/2012",
"comment": "Very Nice Hotel. Staff and customer service were outstanding. Room was very nice and modern....good view."
},
{
"reviewID": 460092,
"hotelid": 1282,
"userName": "lmusern",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "KY",
"arrivalMonth": "9/2011",
"datePosted": "12/12/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Staff Amazing!",
"comment": "I sent a long letter to the Belvoir site. Plz look it up. I named staff members by name. My stay over the last 3 months has been like staying with friends. The Belvoir felt like 'home away from home'."
},
{
"reviewID": 460339,
"hotelid": 421,
"userName": "Noelle49",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "11/2011",
"datePosted": "12/12/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location for meetings. I walked almost everywhere!",
"frequencyID": 4,
"title": "Always fall short...",
"comment": "The last time I stayed at this particular Belvoir I arrived around 8 pm, exhausted after a flight from Madison, WI and entered a room that had a bathroom that reeked of urine. Of course, the hotel was sold out and I had to make myself busy until the offensive odor was erased. With that memory in mind, I was very hesitant to book a room at this hotel. However, they offered a government rate and I had no other choice but to stay. When I arrived, I found out that they gave me an upgrade. Wonderful! I entered the room and was greeted with the fresh smell of Febreeze. Thank you."
},
{
"reviewID": 460652,
"hotelid": 205,
"userName": "ChiefWalter",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago",
"arrivalMonth": "11/2011",
"datePosted": "12/12/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The remodel is a 180 from what this hotel was before.",
"frequencyID": 4,
"title": "Pleasant surprise for an airport hotel!",
"comment": "I stayed at this hotel several years ago, and must admit it was one of the most depressing hotels I'd ever stayed in - it was horribly dated and just depressing. In the last year or so I stayed there again and was absolutely amazed at the difference - they have completely redone the hotel. As a platinum member, I stay at a good deal of hotels and this is one of the better Belvoir remodels I've seen. It's very comfortable. I also have to note that the hotel lounge isn't your typical lounge - I was very surprised (and pleased) at the excellent craft beer selection (kudos to the food/beverage manager!)."
},
{
"reviewID": 460932,
"hotelid": 802,
"userName": "CLEGirl",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful view, well-maintained property and terrific Sunday Buffet.",
"frequencyID": 1,
"title": "If only....",
"comment": "I could easily give this hotel 5 stars if only they would be a bit more pet friendly...yes, they accept pets, and I am immensely grateful for that...but apparently the Love That Dog program has faded away or isn't active at this property for we were not even offered the bed/bowl etc. No problem as we travel with our own. But I find it a sticking point that pets could be in the lobby for check-in, and then are banished from \"common areas\". Yet they must use the hallway to get to the door to go out.... I am spoiled from other hotels, including Belvoirs, who welcome pets in the lobby area by the Link. Especially in the wee hours of the morning it isn't likely that a dog is going to be disturbing the majority of guests. Many of whom are happy to visit a pet. I also think charging about $18 for a movie that has come out on DVD is a bit over the top. People who are bothered by smoke should be aware that the outside door at the end of the room hallway has a large ashtray receptacle so that it draws some smokers and one has to walk by/through when following the dog rules to use that door for their walks. The room service rates are reasonable with access to a menu form their great restaurant. The rooms have fridges that don't seem to be cold enough to keep perishibles, thought I don't travel with a thermometer; and also have microwaves. At the end of the road (make a left out of the parking lot to the end, and then a quick right) is a Swensons's restaurant which has a nice variety of fast food, shakes, phosphates etc. Note if you don't like the sound of trains that you might prefer a non-river view. It is a lovely place to stay with very attentive staff and in general is very well maintained. I did note a sauce stain on the sofa, a stain on the carpet that i pointed out so my dog would not be accused, and the plug was missing from the bathub."
},
{
"reviewID": 461005,
"hotelid": 460,
"userName": "Winnie",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking area was a zoo",
"frequencyID": 4,
"title": "Parking is not very nice",
"comment": "I stayed here on business for two nights. I arrived by car. I wanted to leave my car outside the lobby while I check-in. I didn't want the valet attendant move my car to the garage because I had to leave right away. The attendant was very rude and demanded that I must agree to the $43 valet parking fee before I could even leave my car! I have never had any hotel told me that I cannot leave my car outside for free when I check-in. I decided I was not going to park my car at Belvoir and demanded that I want my car left out front while I went inside to check-in. I was finally told that I could not leave my car there for more than 10 minutes."
},
{
"reviewID": 461482,
"hotelid": 127,
"userName": "Cat15",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Front desk personnel are very professional and informative.",
"frequencyID": "",
"title": "This hotel is very comfortable",
"comment": "It is always a pleasure to stay in your San Diego location. It is very comfortable and clean. I was disappointed that purchases in the shop did not accrue BPG points. Otherwise, it is a fabulous hotel."
},
{
"reviewID": 461600,
"hotelid": 460,
"userName": "Eddie16",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Second Home",
"comment": "Almost every week, my wife and I travel to the Seattle and stay at the Belvoir Seattle. Great location, love the lobby, staff, and the view. They treat you very well here. Hope to use the \"rooftop\" pool next week!"
},
{
"reviewID": 461641,
"hotelid": 421,
"userName": "Ambika1027",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "London, UK",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The room service food is great value and delicious",
"frequencyID": "",
"title": "Fantastic rooms and location",
"comment": "I travel to NYC several times a year and this is the first time at the Belvoir and must say i was so pleasantly surprised, I'm not sure I want to stay anywhere else. From the comfort of the room and bed to the furnishing and layout, my stay was fantastic. I had a minor niggle with the room safe which was fixed quickly each time but otherwise the room service, food and the maid service was fantastic and friendly. Loactionwise was also great as stepping onto 7th Avenue within sight of Times Square was amazing."
},
{
"reviewID": 461685,
"hotelid": 1727,
"userName": "ilovefood",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Bed spread had large dark stains on them... and staff didn't care.",
"comment": "We stayed at this hotel for one night based on the location as we were arriving fairly late from the airport. Check in was slow as the front desk clerks were more interested in chatting with each other than checking us in."
},
{
"reviewID": 461795,
"hotelid": 421,
"userName": "T75raw2",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Destin, FL, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs more management involvement & improved cost. service",
"frequencyID": 3,
"title": "Disappointed with room and treatment as Gold member",
"comment": "We have sstayed at this hotel for a number of visits to NYC. The reception and facilities this time have considerably deteriorated. The lGold Prefered Guest checkin in was cold, non responsive to my requests, didnt provide access to the Club Floor facilities, and didn't offer a room for about four hours after arrival. The room had a broken mirror taped together, a sink and stool that barely drained, cracked tile in the shower, very crowded conditions. and a brokenm shade pull for the window. This was definately not up to our expectations for Grandbourne facilities. When we asked for a room chjange we were told thotel was completely full and we were going to have to accepty what we had. Overall, we were treated poorly, charged $14.95 a day for lwhat should have been free WiFi, and not recognised / treated like valued customers."
},
{
"reviewID": 461834,
"hotelid": 90,
"userName": "docG",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fredericksburg, VA",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "No valet, great parking garage access from inside hotel.",
"frequencyID": 3,
"title": "Quick stay",
"comment": "Used this hotel to stay the night before an early flight. Close to DCA. Room nice for two. Really glad to see this hotel chain has improved the quality of their bath towels. I hate cheap towels. Nice updated TV's and coffee maker. Mattress was good, not the nicest I have had."
},
{
"reviewID": 461889,
"hotelid": 421,
"userName": "Belvoir2011",
"overall": 2,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maryland, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The handicap room was appalling",
"frequencyID": 2,
"title": "Room condition was unacceptable",
"comment": "As a result of BPG's failure to credit my 3 for 1 promotional points as promised, I was forced to transfer from the Manhattan (4 star) to the Belvoir (5 star) to a handicap accessible room a few days before my trip. Being a 5 star hotel I was shocked to find that the room was in horrible condition. The drapes were hanging and missing hooks which did not allow me to close them all the way and the swtich to raise the shade was broken. The radiator had peeling paint and worst of all, the bathroom had broken handles and was in the worst condition I've ever seen; and was more like a cheap motel than a 5 star hotel. Needless to say, I was appalled."
},
{
"reviewID": 461907,
"hotelid": 196,
"userName": "Voltz",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Excellent Accomodation",
"comment": "The hotel guest rooms, conference facilities and personnel all exceeded my expectations. Bravo"
},
{
"reviewID": 461932,
"hotelid": 127,
"userName": "KDLA",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not Bad",
"comment": "Confirmation didn't explain which tower we were in, consequently we arrived at the wrong tower! To avoid a 10 minute walk between towers, and to enable us to conveniently use the club room, Front Desk staff changed us to the main tower."
},
{
"reviewID": 462202,
"hotelid": 115,
"userName": "JimD",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Illinois",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "They charge for parking.",
"frequencyID": 3,
"title": "Great hotel, bad weekend",
"comment": "The room was very nice, the food at the bar was excellent, and the staff were very friendly. This stay would have been 5 star if I had stayed on another weekend. There was a football team/fans in the motel and it was noisy. I was awakened at 11:30 with the noise and I lay in bed until 12:30 thinking they would go to bed. After 12:30 I called the front desk, they alerted security, and by 1:30 the noise was gone, except for the banging on my door around 2:15. I got up quickly thinking something was wrong, but no one was there. I was also surprised that they charged for parking. It was $12 per day/unlimited or $8 every time you park."
},
{
"reviewID": 462711,
"hotelid": 883,
"userName": "Mark59",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Arizona, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is warm and friendly.",
"frequencyID": 2,
"title": "Great Staff",
"comment": "We thoroughly enjoyed our stay at this Belvoir property. The staff was so pleasant that we felt totally at ease. As Grandbourne Gold Preferred members we typically stay at the various Grandbourne properties and always find them well above the norm. This particular property is located in a business district; is close to a freeway; and very well maintained. Give it a try ... I think you'll enjoy your visit as well."
},
{
"reviewID": 462729,
"hotelid": 1726,
"userName": "Cami",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Carolina, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Overnight Stay",
"comment": "My husband and I stayed over night while shopping in Myrtle Beach. The bed was super comfy! Great stay."
},
{
"reviewID": 462808,
"hotelid": 95,
"userName": "Keri86",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kansas City Missouri",
"arrivalMonth": "11/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Parking",
"comment": "We are very dissatisfied with the parking at the Belvoir Suites Country Club Plaza. When checking in we are asked if we have a car and then charged for parking. The parking is free for everyone else. garage entrance opens for everyone and the exit arm is always open. One evening there was no longer any spaces in the garage although we had paid for parking. When I complained to the manager I was told that the parking situation was not going to change. I was reimbursed for the parking charge, but it is a mystery why the Belvoir patrons are charged and everyone else parks for free"
},
{
"reviewID": 462919,
"hotelid": 861,
"userName": "Baby234",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Ithaca, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Room is big. 7 minutes to airport and shuttles leave ON TIME",
"frequencyID": 4,
"title": "Lovely and Close to Airport",
"comment": "Super Close to Airport. Shuttle Drivers were the best,..the best, friendly and helpful. I arrived quite late on a Friday and I got checked in instantly. Ask for a room that doesn't face..uh..the..weird and super ugly generator platform. Personnel here are top notch. Will return"
},
{
"reviewID": 462922,
"hotelid": 127,
"userName": "jj85718",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "6/2011",
"datePosted": "12/13/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Dirty, service not so hot, convenient location, nice lobby and decent food. Nothing walking distance but a convenience store.",
"frequencyID": 3,
"title": "Needs Work",
"comment": "The best part of this hotel is the entrance and lobby area of the main hotel. It is definitely a \"hotel\" so don't expect anything more. The food is decent. Our room was very dirty and stayed that way during our 4 day visit. The pool area was also dirty and there was no real service. It is well located in San Diego but there is nothing around it. We are BPG members and always use points for free stays. At 10,000 points per night it is not a deal at all and more of a let down."
},
{
"reviewID": 463012,
"hotelid": 3620,
"userName": "BBB3",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not up to standards",
"comment": "Extremly nice people - property not up to Grandbourne standards."
},
{
"reviewID": 463035,
"hotelid": 1552,
"userName": "OrenWolf",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "The best of the Anaheim area Belvoirs",
"comment": "There are three Belvoir hotels near Anaheim and Disneyland, and while this is the furthest away (by a whopping one mile!), it is, without a doubt, the best."
},
{
"reviewID": 465796,
"hotelid": 3052,
"userName": "sleighto",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Guilford, CT, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "A staff as great as the location!",
"frequencyID": "",
"title": "Amazing location and staff!",
"comment": "As soon as we walked in the door, everyone was incredibly welcoming and helpful. I asked if there was a room with a view of the City and was given one on the tenth floor looking directly at the Empire State Building. We watched the red holiday lights turn on at the same time the full moon came up over Canal Street. Beautiful!"
},
{
"reviewID": 465808,
"hotelid": 421,
"userName": "GreatExpectations",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 0,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location, poor service",
"frequencyID": 4,
"title": "Service is sadly lacking",
"comment": "Location is fabulous and the travel and tours representative was helpful. That is all there is to like about this Belvoir. It is one of the most expensive Belvoir I have stayed in, but one with sadly lacking service. I cannot believe that your priority number 1 is guest satisfaction."
},
{
"reviewID": 465843,
"hotelid": 90,
"userName": "CliffordRH",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Very close to all the shops, restaurants, and art galleries in Old Town Alexandria. Just one block from the historic (since 1904) Royal Restaurant and 3 blocks from Trader Joes Market.",
"frequencyID": 2,
"title": "My First Time in Alexandria",
"comment": "The front desk staff and courtesy drivers were very willing to drop me off at the Metro station and pick me up from various locations including the airport."
},
{
"reviewID": 465945,
"hotelid": 1046,
"userName": "rbcarr",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "OKC, OK",
"arrivalMonth": "Dec-12",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Anniversary Stay",
"comment": "Overall we were pleased with our stay. The staff was very nice and attentive. We encountered a few glitches that were annoying, but didn't ruin our stay; they were just unexpected in what appeared to be such a nice place. Our key didn't work, someone was using a vacuum right outside our room at 6:45 am on a Sunday, and several of the breajfast buffet items were cold."
},
{
"reviewID": 465965,
"hotelid": 606,
"userName": "Kizmo66",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Interesting...",
"comment": "Upon checking in, my room reservation was under my correct last name. Imagine my surprise upon checking out my last name has changed to. Hmmm....I asked how this occurred at the front desk and they had no real answer. Now I'm asked to complete a review under the wrong last name which I am a little disappointed in doing. Overall stay was OK, the party across from our room in the Presidential Suite was going on way into the early morning hours, oh well. Each time I started to call the front desk, it died down then picked up again etc. Oh well."
},
{
"reviewID": 465990,
"hotelid": 1047,
"userName": "mattjh",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Paramus, NJ, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "They have a lot to work on.",
"frequencyID": 2,
"title": "Did not meet expectations",
"comment": "I had high expectations when arriving to the Belvoir near the Philadelphia airport. I had previously stayed at the Aloft on a prior visit, and was very impressed. Arriving at the front desk, the lobby is very nice. The front desk staff was pretty incompetent; midway through check in she stops and tells me to hold on to help another customer who had forgotten to bring their credit card. A perfect example of what not to do in a customer service/ hospitality position. More on this later."
},
{
"reviewID": 465994,
"hotelid": 421,
"userName": "Bud33",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "It's undergoing renovations and you can hear drilling and noise from it in the room.",
"frequencyID": 3,
"title": "Another Disappointing Grandbournes Stay",
"comment": "For the third time since becoming a Grandbourne member I did not receive an upgrade in my room. I received more upgrades when I wasn't a Gold member."
},
{
"reviewID": 466005,
"hotelid": 127,
"userName": "JBOH2011",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Difficult stay, but I would recommend this place",
"comment": "I have stayed at this hotel a few times and would recommend it to others. It has absolutely beautiful views and of course is next door to the airport."
},
{
"reviewID": 466036,
"hotelid": 321,
"userName": "LisaP111",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bensalem, PA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff are amazing.",
"frequencyID": 2,
"title": "Amazing Hotel and Staff",
"comment": "I had the wonderful experience to stay at this beautiful facility. The rooms are magnificent, the location is optimal and the restaurant terrific. Unfortunately, my friend and I had a medical issue and he experienced a heart attack while we were staying there. Carlisle at the front desk was the person who was kind enough to assist the paramedics and us with getting out of the hotel and to the hospital quickly. The entire staff inquired about my friend each time I went through the lobby and were so kind and caring, it was really touching and so nice to know that people like that still exist. A true asset to your facility."
},
{
"reviewID": 466042,
"hotelid": 1719,
"userName": "Tonja",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The parking is set up in a strange way, but otherwise it's a great hotel.",
"frequencyID": 3,
"title": "There is nothing bad about this hotel",
"comment": "The valets are running all the time, the staff is always pleasant, the rooms are huge and comfortable and grounds are always kept clean. The food in the restaurant is also good quality."
},
{
"reviewID": 466045,
"hotelid": 1557,
"userName": "Andrea",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Council Bluffs, IA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great stay",
"comment": "We had a great room with excellent service...we will definately stay again!"
},
{
"reviewID": 466179,
"hotelid": 198,
"userName": "Bubba1321",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Poor Room Quality",
"comment": "Nice hotel in a great location but room quality was poor. Walls are very thin so you if you have rowdy neighbors, dont expect any sleep! No private balconies."
},
{
"reviewID": 466210,
"hotelid": 344,
"userName": "Steev99",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tehachapi, CA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff at the Paparazzi bar are great.",
"frequencyID": 3,
"title": "Quality is Slipping",
"comment": "This has been one of my favorite places to stay in LA. However, I have begun to notice a downward trend in the service and amenities over the past few stays. The club lounge used to be always open for a cup of coffee, or bottle of water or even just a spot to relax. Now, if you don't make it there during certain hours, you're out of luck. I definitely won't waste my money on a room upgrade anymore."
},
{
"reviewID": 466287,
"hotelid": 421,
"userName": "MPBOS",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Wellesley, MA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Totally renovated property & has the best location.",
"frequencyID": 2,
"title": "WE LOVED THIS HOTEL ......WE WILL BE BACK!!",
"comment": "We had a wonderful stay at this hotel-"
},
{
"reviewID": 466327,
"hotelid": 48,
"userName": "Cheryl1222",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Valdosta, GA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient to the airport and the convention center.",
"frequencyID": 2,
"title": "The hotel was okay but not to my standards.",
"comment": "The bathroom floor was wet when we first arrived (and the bathroom in general in tiny!) Also there was a hair on the bedsheet - yuck!!"
},
{
"reviewID": 466338,
"hotelid": 814,
"userName": "Kurt65",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Northern, VA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff",
"frequencyID": 4,
"title": "Great staff",
"comment": "The facilities are currently under upgrade at the VA Beach Belvoir oceanfront so we understand the necessary lack of availability. What makes me a repeat customer here is the staff."
},
{
"reviewID": 466377,
"hotelid": 421,
"userName": "Hondo",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "North Carolina, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Functional but crowded...",
"frequencyID": 3,
"title": "Adequate plus",
"comment": "I appreciate the new look of the property but find the hotel to be increasingly corporate and impersonal. The lobby is always crowded, noisy and busy (I guess that's good if you're the operator) and finding a place to sit in the bar area is nearly impossible. Squeezing the Link into the same area has made it even more congested so I always have appreciated having access to the 44th floor concierge lounge. Unfortunately, the remodeling of that space has made it far less appealing."
},
{
"reviewID": 466433,
"hotelid": 421,
"userName": "LA1207",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "It's in a good location.",
"frequencyID": "",
"title": "Location is the only good thing",
"comment": "I was extremely disappointed during my recent stay. The Preferred Desk staff was surly, arrogant and unfriendly. They never used my name, and were brusque and robotic during check-in. The room was the worst I have ever had at this hotel. It was extremely tiny and had NO dresser or drawers. We had to literally live out of our suitcases for three days. Given the tiny, tiny size of the room, this made the space even more uncomfortable. The security staff they have in place in front of the elevators is a joke they NEVER once asked anyone to show room keys. Anyone and everyone who wanted to come in off the street and enter the room elevators had unfettered access. Obviously, the location of the hotel is great and that is the only thing I can recommend about this hotel. I certainly did not feel like a Gold BPG member and this stay made me question why I should remain loyal to the Grandbourne brand."
},
{
"reviewID": 466498,
"hotelid": 1703,
"userName": "spyracer",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tempe, AZ, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "really up-class, and visually appealing.",
"frequencyID": 2,
"title": "All was good, except...",
"comment": "the room was great, but when i got in from my holiday party, i put in an order for room service for some food around 1AM. I called in to submit it, confirmed my room number. they told me the wait time was about an hour, and i was fine with that, sense it was late, and there were a lot of people coming in from the holiday party. so an hour and a half roles by and still no knock from room service, i called to check on my order, they said that \"they just left i wouldn't be surprised if they where at your door now.\" so i waited for another half hour. called again then was told that an order was never submitted, at this point i was frustrated, so i didn't even bother. my guest still wanted food. so about 15 min later i placed another order for the same thing. got the same wait time, about an hour. and it actually came!"
},
{
"reviewID": 466536,
"hotelid": 1726,
"userName": "RunnerDad",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Jr Olympic trip",
"comment": "I liked everything about the hotel but the following."
},
{
"reviewID": 466570,
"hotelid": 344,
"userName": "aswgc",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't stay anywhere else at LAX.",
"frequencyID": 4,
"title": "Outstanding Hotel",
"comment": "This hotel gets less than perfect reviews on Yelp, mostly due to airplane noise. Hello it's NEXT TO AN AIRPORT. Trust the reviews here. The staff is the best I've ever encountered, even at 5 star resorts. I don't know if they are a special breed or get paid $100k a year, but man are they happy and excited to make your stay the best it can be, no matter if you are in for a week or just a few hours."
},
{
"reviewID": 466714,
"hotelid": 1727,
"userName": "Smitty187",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "GPS on 2 devices does NOT get you to the hotel, it gets you to the parking lot a block away, so it is hard to find w/gps",
"frequencyID": 2,
"title": "Amazing staff..nice location",
"comment": "This hotel & staff are awesome. Family from LA came out for a week and we needed a larger room but were on a budget. Not knowing the neighborhood, we were pleasantly surprised at the proximity of the downtown Brooklyn shopping and transportation options. I can't say enough about the warmth of the staff, they gave us a room with a spectacular view for a modest upgrade fee. We were with a teen & early twenty something & felt comfortable letting them get around the area."
},
{
"reviewID": 466939,
"hotelid": 96,
"userName": "Fengshui1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "MN",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It's very family friendly.",
"frequencyID": 3,
"title": "Incredible service",
"comment": "I would recommend this hotel to any individual and/or family. The staff members were extremely friendly and helpful to my entire family. The suite was clean and spacious and offered beautiful views of Dallas. We plan to visit Dallas each year and will definitely be staying here again and again!"
},
{
"reviewID": 467007,
"hotelid": 90,
"userName": "petesdaone",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Birmingham",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Army Navy Stay",
"comment": "The hotel was very helpful to my family and friends during our stay for the Army-Navy game. They provided transport for our group of 8 to old town for shopping and dinner and to National airport. All we had to do is ask and they worked it out.. We had to walk 8 blocks to the metro (they would have talen us) but that was my wife's idea to keep me healthy and my knees sore..Would stay again"
},
{
"reviewID": 467008,
"hotelid": 421,
"userName": "StevePBoston",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "They go out of their way to make you feel welcomed and important.",
"frequencyID": 3,
"title": "Very, very hard working and friendly staff",
"comment": "Christmastime in New York. Very, very busy time, and stress is at an elevated level with shoppers and customers. I saw everyone from the front desk crew, to the bellman, to the Concierge, to the management display class, helpfulness, and smiles. Outstanding staff, excellent new, upgraded rooms at a fair price for New York. My first choice when coming to the city!"
},
{
"reviewID": 467127,
"hotelid": 48,
"userName": "Karrtoons",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tampa, FL",
"arrivalMonth": "8/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel, great location!",
"frequencyID": 2,
"title": "Great welcome back to the US!!",
"comment": "Stayed here my first night home after 9 months in Iraq, and the staff was AWESOME! Friendly, helpful and outgoing! Hotel was SPOTLESS and obviously well maintained."
},
{
"reviewID": 467135,
"hotelid": 421,
"userName": "Dale33",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Albany, NY",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Perfect Location",
"frequencyID": 2,
"title": "Great Location, Rude Staff",
"comment": "The hotels location is perfect. Close to times square, subways, central park, and shopping. Staff at the front desk are rude and do not care for your needs one bit. Even if you are a Gold or Platinum BPG member. Apparently what I was told was there are no upgrades for us at this hotel. On the bright side the staff in the breakfast buffet are the nicest people in the hotel. They even remember your name each day you come in. Very outstanding."
},
{
"reviewID": 467152,
"hotelid": 353,
"userName": "1philb",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Bellville TX",
"arrivalMonth": "12/2011",
"datePosted": "12/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 2,
"title": "Elevator Issues",
"comment": "This is a very convenient location to the French Quarter and the shopping on Canal."
},
{
"reviewID": 467693,
"hotelid": 48,
"userName": "Olesja",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/15/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great value!",
"frequencyID": 3,
"title": "Everything stellar except for eating establishments",
"comment": "Beautiful clean lobby, Ernst at the front desk went out of his way to get me the best room possible. Room was terrific, and they even brought an extra couch. The bed was the most comfortable I ever slept on, and the bathroom was truly sparkling clean, like on Lysol tv ads:))) Amazing! Bell boy was on time and super helpful, and the cleaning lady too."
},
{
"reviewID": 467733,
"hotelid": 344,
"userName": "Coolcat",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Canada",
"arrivalMonth": "12/2011",
"datePosted": "12/15/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Appealing",
"frequencyID": 2,
"title": "Outstanding!",
"comment": "From check-in to check-out this was an amazing place! Friendly, efficient,warm and welcoming!"
},
{
"reviewID": 467763,
"hotelid": 421,
"userName": "EW2011",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX",
"arrivalMonth": "12/2011",
"datePosted": "12/15/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Check in and baggage handling not good",
"comment": "1. Zero recognition of BPG Platinum status by hotel staff"
},
{
"reviewID": 467864,
"hotelid": 1047,
"userName": "TobysTrip",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/15/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient",
"frequencyID": 3,
"title": "Clean & Friendly",
"comment": "The hotel was clean and the employees were very friendly and helpful. I've stayed in the past and never had a bad experience."
},
{
"reviewID": 468129,
"hotelid": 1233,
"userName": "TNCardsFan",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Nashville, TN, USA",
"arrivalMonth": "10/2011",
"datePosted": "12/15/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It's very nice but could care for BPG members a little better.",
"frequencyID": 2,
"title": "Good but could be better",
"comment": "Hotel was selected because it was a pet friendly hotel in STL. The location is very good in that is it close to the Galleria mall and in a quiet area of the city yet close to the Metrolink to get you downtown or to the airport. The staff was very friendly to my family including my pet. However, I didn't feel as valued as an BPG member as I have at other properties in the past. I guess since I was using points for this stay I wasn't as valued as paying guests. It also would have been nice to know that parking was an additional charge and that the shuttle is very limited in where it will take you. I can't say I won't stay here again but I will probably try other properies in the STL area before returning to this one."
},
{
"reviewID": 468221,
"hotelid": 430,
"userName": "JB45",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Newport, RI",
"arrivalMonth": "12/2011",
"datePosted": "12/15/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Failure to deliver on reservation",
"comment": "We booked a delux king and on arrival we were told we were getting a delux king room; but upon reaching the room we found it to be a small cramped queen room. Being in a hurry to change and leave for an evening event, we did not have time to return to the registration desk and seek another room. As a long-time BPG member, I am very disappointed by this experience."
},
{
"reviewID": 468496,
"hotelid": 421,
"userName": "StevePA",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/15/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Just like the rest of the City, you may have to wait for a cab outside the hotel.",
"frequencyID": 4,
"title": "Great Location, Rates and Staff",
"comment": "For the 5th year in a row, we spent a Holiday weekend in NY. This hotel is located close to Radio City, Rockerfeller Center, Times Square, 5th Ave shops and of course the subway. NO rows of tour buses unloading at this hotel...very nice !!"
},
{
"reviewID": 468527,
"hotelid": 1391,
"userName": "CRBY",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pennsylvania, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/15/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "my review",
"comment": "good hotel, good service and food."
},
{
"reviewID": 468753,
"hotelid": 1546,
"userName": "marygail",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/15/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "great location",
"frequencyID": 4,
"title": "great place",
"comment": "This hotel has great location....... Food, shopping, hospital and just about anything else yo might need to get to or do."
},
{
"reviewID": 468754,
"hotelid": 1391,
"userName": "WildHorsePassenger",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/15/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Bring your hiking shoes.",
"frequencyID": 4,
"title": "No Spa Needed",
"comment": "I joked with my party at the resort I should have checked-in from Tucson and walked to my room it would have been closer than from the lobby. My wife enjoys spa treatments when resoting, however, because of the location of the spa a free-standing building not even connected to the resort and at the opposite end of the property it was not an option. The room was very nice, the staff was pleasant & helpful, the Kai restaurant is very special but the layout of the resort is unacceptable,"
},
{
"reviewID": 468889,
"hotelid": 1774,
"userName": "Deb56",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Thunder Bay, Ontario",
"arrivalMonth": "12/2011",
"datePosted": "12/15/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Things have changed!",
"comment": "When visiting Duluth I book in at the Belvoir. I like its convenience to downtown, Canal Park and easy access to the expressway. And I like the beds. However, I was quite disappointed with my stay recently. We were given a room with a handicap shower. I don't know how people in wheelchairs manage this shower, but as a non-handicapped person, there was no way to stop the water from running off of the shower curtain and across the bathroom floor especially when the shower curtain hung outside of the shower stall! This room was on a floor that was also occupied for the weekend by a kid's hockey team - you can appreciate the late night noise!!! We requested to be moved after our first night and that request was immediately met."
},
{
"reviewID": 468930,
"hotelid": 606,
"userName": "Tom711",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": "",
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/15/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff",
"frequencyID": 3,
"title": "Great Trip",
"comment": "The hotel had a warm and comfortable environment. The room was very clean and the beds were comfortable. The staff was kind and helpful."
},
{
"reviewID": 468974,
"hotelid": 421,
"userName": "FrequentVisitor",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Albany, NY",
"arrivalMonth": "11/2011",
"datePosted": "12/15/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great club lounge",
"frequencyID": 4,
"title": "Fantastic Experience",
"comment": "We stayed here the weekend before Thanksgiving and had a fantastic experience. We were upgraded to an executive suite which was huge and very nice. The club lounge was nice, but very busy in the morning, difficult to get a seat. We were provided a nice welcome in our room by the General Manager which was a nice WOW factor. Only complaint is that we asked for additional towels, but had to call a second time as they were not delivered for several hours."
},
{
"reviewID": 469070,
"hotelid": 606,
"userName": "Joe2011",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/15/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Below Average Rooms/ Nice staff, but couldn't resolve the issue (3 attempts at new room)",
"frequencyID": 4,
"title": "Horrible Experience",
"comment": "I frequently stay at BPG hotels, especially Belvoir. I was unpleasantly surprised about the state of the room I was given (carpet dirty and the couch look like it had come from someones basement). This is not the type of room I expect from a Grandbourne hotel. And I have never had this experiance before. We did tell the front desk manager, who moved me to a room on the concierge level, only problem was when I arrived someone else was in that room-surprise. I was then moved to room #3, third time wasn't a charm, this conc. floor room was worse than first room on BPG floor, and heat was set at 60degrees, took until 3am to get it to upper 60s. Front desk never answered calls had to take the mile walk accross the hotel, 3-4xs to talk to them, and set wake up call."
},
{
"reviewID": 469750,
"hotelid": 861,
"userName": "IndySharon",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Wayne, Indiana",
"arrivalMonth": "12/2011",
"datePosted": "12/15/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Moldy Stained Ceiling and more",
"comment": "I arrived late on 12/15/11 and just wanted to have a light snack, shower and get some sleep after a very long day. I was very disappointed that there are no electrical outlets anywhere in the room! The only place to plug something in, other than the bathroom, is if I get on all fours, crawl under the desk and plug into a very shaky loose multi-plug wall adapter. Yikes! There was no book in the room to refer to regarding amenities, phone numbers or room service menu. I arrived at 8:50pm at the hotel and the executive club had already closed (at 8pm) which is very early. Overall, as a Gold Member I find these conditions unacceptable. Do not recommend this hotel"
},
{
"reviewID": 470015,
"hotelid": 1047,
"userName": "mattjh",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Paramus, NJ, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/16/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs a lot of work.",
"frequencyID": 2,
"title": "Did not meet expectations",
"comment": "I had high expectations when arriving to the Belvoir near the Philadelphia airport. Arriving at the front desk, the lobby is very nice. The front desk staff was pretty incompetent; midway through check in she stops and tells me to hold on to help another customer who had forgotten to bring their credit card. A perfect example of what not to do in a customer service/ hospitality position. More on this later. The room decor was nice. Some peeling wallpaper here and there, which gives it a tackier/cheap feel than I would have expected, but overall nice and comfortable bed. Room service leaves a lot to be desired; my girlfriend has a dust allergy and was sneezing almost constantly. She is a barometer for airborne dust, and this place was full of it. Even if she wasn't allergic, if you could run your finger across the dresser and see the dust. What is the staff doing here? Obviously they're spending time in the room, but what are they even doing? I know this because a shirt was missing from our room. We found this out when turning in for bed, a pajama shirt was missing. An honest mistake on part of the staff, but what was the worst part was the customer service (or lack thereof). After calling the front desk, who seemed to totally not care and just wanted to wipe their hands of it, we filed a report with security. The security was helpful, a little smug. They told us to call before 6am on our checkout day. Why do we have to call? Why don't you call us? We called. We still don't have the shirt. Note this. The last straw is breakfast room service. Do not get this. We paid 60+ dollars for an Ihop style breakfast. Ihop in quality and size (if not smaller). Besides this, the form to order and put on your doorknob was highly misleading. If I check off one american breakfast with scrambled eggs, bacon, orange juice, and wheat toast, does that mean they send a serving of each of those to every person in the room? This is apparently how their minds work. THe breakfast was room temp at best. The staff called about 30 mins after delivering the breakfast to ask how it was. When I said it was cold i was met with a \"I see....okay. hmm.\" Very helpful..why are you even calling me? I was expecting a lot from the Belvoir. I was disappointed on almost every level. The staff is incompetent, not very helpful or caring. When I went downstairs to purchase something from the grab and go snacks, I get a big earful of a graphic and violent conversation between a front desk staff (male) and a kitchen worker who appeared to be leaving for the day. Food is overpriced. Location is fine. I just expected so much more. When staying at a Grandbourne establishment you expect your visit to be easy and comfortable. This one has a lot to work on. Keep this in mind when choosing this hotel. It definitely was the low point of my weekend visit unfortunately."
},
{
"reviewID": 470149,
"hotelid": 421,
"userName": "AndreaC",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Italia",
"arrivalMonth": "11/2011",
"datePosted": "12/16/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "do not stay there!",
"frequencyID": 4,
"title": "just a big confusione",
"comment": "I was there during the New York Marathon period."
},
{
"reviewID": 470481,
"hotelid": 861,
"userName": "lynn",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "denver co",
"arrivalMonth": "12/2011",
"datePosted": "12/16/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great customer service, Edgar on Floor 10 is the best!",
"frequencyID": 4,
"title": "people make this place",
"comment": "I really enjoy staying at this hotel. The people are so friendly and really seem to care that you are taken care of. my only complaint is that the gym equipment is old and noisy. It tends to be crowded too in the mornings- Maybe a remodel of the gym area and new equipment for 2012!"
},
{
"reviewID": 471385,
"hotelid": 468,
"userName": "OBXmike",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Outer Banks, Nags Head, NC 27959, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/16/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The service is the best!",
"frequencyID": 2,
"title": "Great location!!!",
"comment": "Loved everything except bathroom size. Couldn't ask for better location to parks, restaurants, and excitement of Disney!."
},
{
"reviewID": 471523,
"hotelid": 468,
"userName": "Princess58",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NC",
"arrivalMonth": "12/2011",
"datePosted": "12/16/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Fast elevators!",
"frequencyID": 1,
"title": "Great location",
"comment": "Best price for the location.Great pillows, bed and cleanliness.The view from our room (7th floor, windows looking out on roof of Lobby) was awful, but for the price of the room compared to Yacht and Beach Club, we couldn't complain.Very quiet room even though there were hordes of cheerleaders there for a competition.Just wish they could convince Disney to let guests be on the Dining Plan.That is the only drawback to staying at Dolphin or Swan."
},
{
"reviewID": 471617,
"hotelid": 3205,
"userName": "ARRZ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Borger, TX 79007, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/16/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Stay!!",
"comment": "What a great Hotel!! Location is right in the heart of Downtown Denver, easy access to just about everything!! Staff were very friendly and helpful. Very clean rooms with a great view of downtown. We can't wait to come back for another stay."
},
{
"reviewID": 472270,
"hotelid": 1364,
"userName": "Nancy123",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Local Missouri Resident",
"arrivalMonth": "12/2011",
"datePosted": "12/16/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The location to the Saavis Center is GREAT! But Food Service is TERRIBLE and Parking Fees are Outrageous!",
"frequencyID": 2,
"title": "A+ on Location But D on Food Service & Parking Fees!",
"comment": "We loved the location of the hotel - we were in town for a concert at the Saavis Center which is literally a 2-3 minute walk away. We were very pleased with that!"
},
{
"reviewID": 472372,
"hotelid": 421,
"userName": "Amit",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY",
"arrivalMonth": "12/2011",
"datePosted": "12/16/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location.",
"frequencyID": 3,
"title": "Hotel is well located but not worth 4 stars",
"comment": "We stayed at this hotel for 3 nights. The hotel is well located, walking distance to theater district and Hells kitchen, The hotel gets very crowded. Therefore the service is very slow. The rooms are small, just enough to move around. I do not know if it is specific to the lower level cheaper rooms or throughout the hotel. We stayed on 16th floor and the floors above 20th are more expensive. Danielle at the Tickets & Tours was very helpful in planning our broadway shows. Special thanks to her. Discount coupons to Macys are available at the concierge."
},
{
"reviewID": 472862,
"hotelid": 421,
"userName": "Pk4367",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/17/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Construction at all hours",
"comment": "Didnt enjoy my stay this time. Construction at the hotels runs from 700am until 930pm. They put me on the floor right below. Answers from the staff ranged from \"there's no construction\" to the standard \"it's a third party contractor that we don't control\". To add insult, the tub was clogged so by the time my shower was done, I was ankle deep in soapy swamp water."
},
{
"reviewID": 472871,
"hotelid": 1233,
"userName": "SEME",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/17/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Outstanding Staff",
"comment": "The staff at this hotel is absolutely outstanding. Everyone was very friendly and helpful. They remembered us from a previous visit and greeted us every time we passed in the halls or common areas. We look forward to visiting The Clayton Belvoir again. Thank you for making our visit to St. Louis so wonderful."
},
{
"reviewID": 472885,
"hotelid": 94,
"userName": "Krotech",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Michigan",
"arrivalMonth": "12/2011",
"datePosted": "12/17/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly Staff",
"frequencyID": 4,
"title": "Associates at this Belvoir",
"comment": "The Associates at this Belvoir are well trained and very friendly, rooms fit my needs and the beds are comfortable"
},
{
"reviewID": 473026,
"hotelid": 1582,
"userName": "arnie2001",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/17/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Good stay but",
"comment": "Enjoyed our stay, but the shower curtain needs to be bigger to stop water from hitting the back wall and damaging the wallpaper."
},
{
"reviewID": 473114,
"hotelid": 995,
"userName": "Joanna55",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA",
"arrivalMonth": "12/2011",
"datePosted": "12/17/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The shuttle to Disneyland is wonderful. It has always been on time and the drivers are friendly.",
"frequencyID": 3,
"title": "Southern CA Traveler",
"comment": "My husband and I have stayed at this hotel several times. Our one request is to be able to view the Disneyland fireworks from our room. Unfortunately, they cannot always provide that. That is disappointing. Otherwise, the room is adequate in size and the bed and pillows are comfortable, but the bathroom is very small. The deli provides a good variety of food and drink. Their breakfast buffet is very good but pricey."
},
{
"reviewID": 473827,
"hotelid": 344,
"userName": "LADoc",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/17/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "There are a lot of hotels near LAX---stay at the Belvoir!",
"frequencyID": 4,
"title": "Not your average airport hotel!",
"comment": "The LAX Belvoir has to be about the best-run Belvoir in the Grandbourne chain. From a very nice BPG Gold upgrade from Arlene upon arrival (on a promotional rate) to the excellent service in the Basserie, the LAX Belvoir could give a lesson in service to plenty of other hotels. The facilities are well maintained, the rooms are comfortable, and the staff is first rate!"
},
{
"reviewID": 474025,
"hotelid": 1998,
"userName": "nyc9667",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY",
"arrivalMonth": "12/2011",
"datePosted": "12/17/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff",
"frequencyID": 4,
"title": "Enjoyed My Stay",
"comment": "Nice clean and well staffed hotel. Friendly and professional staff. Unfortunately the hotel shuttle is not part of the staff because it shows."
},
{
"reviewID": 474762,
"hotelid": 421,
"userName": "Davidcc9",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL",
"arrivalMonth": "12/2011",
"datePosted": "12/18/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "DO NOT STAY HERE, it is a very bad experience",
"frequencyID": 4,
"title": "One of the worst hotel stays I have ever had",
"comment": "From the very beginning it was a bad experience, the front desk staff, arrogant, poorly trained with comments from the Front Desk Supervisor stating \"it doesn't matter whether you are gold or platinum there are no rooms (even though we were confirmed to have rooms and they were prepaid in the Club Level). The rooms on the executive level are basic, small and no frills. Although advertised to have water bottles, the entire 3 day stay no waters were to be seen."
},
{
"reviewID": 474821,
"hotelid": 3052,
"userName": "Susanandedz",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX",
"arrivalMonth": "12/2011",
"datePosted": "12/18/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is eager to help",
"frequencyID": 4,
"title": "Weekday Business Stay, Dec., 2011",
"comment": "Really appreciated the note from staff welcoming me with the chocolate. Nice personal touch. Had early calls in the morning, so had to grab club lounge breakfast to go before official opening hour and that associate made sure I was set up to go even though I was early. By far the most welcoming hotel in NYC (at least 1X/month).."
},
{
"reviewID": 474872,
"hotelid": 1564,
"userName": "ggmjr",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "PA",
"arrivalMonth": "12/2011",
"datePosted": "12/18/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking is costly.",
"frequencyID": 4,
"title": "Many things to love",
"comment": "I feel this property takes great care of its elite members!"
},
{
"reviewID": 475018,
"hotelid": 421,
"userName": "auntsissy",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cape GIrardeau, MO",
"arrivalMonth": "12/2011",
"datePosted": "12/18/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, location",
"frequencyID": 2,
"title": "geat experience",
"comment": "This was our third visit. Rooms are very nice . We upgraded to the club level and were really pleased. Room was clean and you cannot beat the location! Only recommendation is to buy fitted sheets that actually fit. One of ours was a bit small and kept riding up. Otherwise, we will be back."
},
{
"reviewID": 475590,
"hotelid": 655,
"userName": "Pekka",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Geneva, Switzerland",
"arrivalMonth": "12/2011",
"datePosted": "12/18/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Never trust the shuttle. Feel happy to freeze at IAD.",
"frequencyID": 4,
"title": "A non-caring hotel",
"comment": "1. I telephoned reception numerous times about shuttle pickup at IAD. Reception stated they were right then communicating with the shuttle."
},
{
"reviewID": 475611,
"hotelid": 1726,
"userName": "billyt6954",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Stedman, NC, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/18/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great stay",
"comment": "Excellent stay. Staff was friendly & helpful."
},
{
"reviewID": 475652,
"hotelid": 994,
"userName": "KevinH",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "CT",
"arrivalMonth": "12/2011",
"datePosted": "12/18/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "No amenities in room!",
"frequencyID": 3,
"title": "Need more attention to details",
"comment": "Checked in late, so didn't notice in the evening, but hotel didn't provide any soap or shampoo. More than surprised, as Grandbourne hotels (and most others) normally provide something. Service was no help in the morning, and I didn't have time to wait or argue. So, apologies to everyone I saw that day without having had a proper shower!"
},
{
"reviewID": 476333,
"hotelid": 1496,
"userName": "Club2430",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Choose another hotel",
"frequencyID": 4,
"title": "Airport Hotel rubbish",
"comment": "This hotel trades on it proximity to JFK. Although I paid on points, the standard room rate is about $200 plus plus."
},
{
"reviewID": 476401,
"hotelid": 127,
"userName": "sssd",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The furniture is worn out.",
"frequencyID": 4,
"title": "Shabby old furniture and paint peeling...",
"comment": "I was stunned to be brought to my room to find the ceiling stained, the wall paper peeling and the furniture nearly to bare threads. Even the bellman made a remark about the state of the room on the 11th floor of the marina tower."
},
{
"reviewID": 476724,
"hotelid": 1364,
"userName": "saratoga",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "tenn",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The people make the difference",
"frequencyID": 2,
"title": "People make the difference",
"comment": "a great location and staff from valet to desk to lounge led by Rachel and friends"
},
{
"reviewID": 476739,
"hotelid": 1021,
"userName": "lostqmc",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia Beach, VA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "My First Impression",
"comment": "First impression was good. However, after a 2 night stay, there was a few things that were disappointing. To begin with, air conditioning was not working. I did not complain because I was thinking I was just warm coming from lower tempatures and not being accustomed to the Florida heat. My second disappointment was the extra charges for internet access in the rooms. Most hotels of this caliber include internet access for guest. Otherwise the staff was excellent, very friendly and approachable. The breakfast was great."
},
{
"reviewID": 476834,
"hotelid": 1506,
"userName": "Sanath",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": "",
"cleanRoom": 2,
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "BC",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Connected to one of the best malls",
"frequencyID": 4,
"title": "Don't lose the focus",
"comment": "I have stayed here before and I loved it. This time however I was dissapointed as I realize that the hotel is cutting corners to increase profitability eg: water pressure was poor/didn't include bath gel in the room etc. if this is how on the BPG floor, might be worse on other floors."
},
{
"reviewID": 476914,
"hotelid": 3616,
"userName": "jb54",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "boston",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "great club floor!",
"frequencyID": 4,
"title": "Nice CLub Lounge!",
"comment": "As a platinum member for close to 15 years, certain club floors stand out. the woman who manages the club floor is so very freindly and helpful and does a wonderful job of catering to our needs."
},
{
"reviewID": 477074,
"hotelid": 3052,
"userName": "franster",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "montreal, canada",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "good location",
"frequencyID": 2,
"title": "Great Location",
"comment": "The location is perfect. The room is small and the bathroom is very basic. The room looked a little worn. The lobby and lobby bar are good and the business centre was excellent. Overall good for the price and great for location."
},
{
"reviewID": 477217,
"hotelid": 664,
"userName": "DaddyDon1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pennsylvania",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It's on the beach side of the beach! And close walking distance to restaurants, los olas, and did I mention the beach?",
"frequencyID": 1,
"title": "I wouldn't stay anywhere else!",
"comment": "I have stayed here many times and with recent remodeling it looks better than ever."
},
{
"reviewID": 477248,
"hotelid": 1317,
"userName": "kev3333",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Calgary, AB, Canada",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "My wife and I were flying to Florida for a special wedding anniversary.",
"frequencyID": 4,
"title": "Very disapoointed",
"comment": "My wife and I were flying to Florida for a special wedding anniversary."
},
{
"reviewID": 477359,
"hotelid": 115,
"userName": "2011Woodsy",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Valet parking is extremely high.",
"frequencyID": 3,
"title": "Valet Parking is extremely high.",
"comment": "Parking is severely overpriced. $20.00 per day is too high to pay for the convenience of valet. (I was charged too much and it took 2 telephone calls to receive my corrected bill.)"
},
{
"reviewID": 477360,
"hotelid": 151,
"userName": "PAbuckeye",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Pittsburgh, PA, USA",
"arrivalMonth": "8/2011",
"datePosted": "12/19/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Like an old friend...",
"comment": "I've been staying here regularly for years, as my company headquarters is a short drive away. It's like an old friend, in that I know it has some minor flaws but I keep coming back anyway. The staff is always very nice and helpful. The Club Lounge is very good for both breakfast and evening snacks. The location is easy to get to driving from EWR - however if you want to drive to a restaurant for dinner it can be a challenge unless you know your way around. Room service has hits and misses but is overall fairly good, but very expensive. Starbucks in the lobby is a nice perk. Rooms are good sized, bathrooms are dated."
},
{
"reviewID": 477505,
"hotelid": 344,
"userName": "SivaP",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Franscisco, CA",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Bad Room Service - Cleaning the room and providing the supplies",
"frequencyID": 3,
"title": "Average Room Service",
"comment": "I stayed there twice during the weeks of Nov 28-Dec 1 and Dec 12-15, both the times it happened and hence thought of writing a review."
},
{
"reviewID": 477619,
"hotelid": 1469,
"userName": "Pat101",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Western Springs, IL",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Just beautiful and welcoming",
"frequencyID": 4,
"title": "Great hotel",
"comment": "We loved this hotel. Great room. Nice touch with the flower leis upon arrival. Quick check in and out. All staff were courteous, professional and friendly. We stayed for 2 nights, went to Hilo and it was raining so we came back to the Belvoir for another night. Pool, gym facilities, manta bar, pool restaurant, pool service, front desk all delivered outstanding service."
},
{
"reviewID": 478312,
"hotelid": 1138,
"userName": "hesterprynne",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "really disappointing.",
"frequencyID": 3,
"title": "mixed feelings",
"comment": "first time i stayed here wasn't the best experience due to 2 different housekeeping staff, within 10 minutes of each other, trying to gain entry into my room even though i was granted late checkout. plus, the do not disturb sign was still up on door. as a female who had just showered, did not appreciate the male staff member trying to open my door as i was standing naked trying to get dressed and having to shout, yet again, that i had late checkout. i emailed the manager, and he assured me he would talk to housekeeping and front desk staff to assure the problem won't happen again."
},
{
"reviewID": 478361,
"hotelid": 995,
"userName": "Discouraged",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Anaheim",
"arrivalMonth": "12/2011",
"datePosted": "12/19/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Awful.",
"frequencyID": 4,
"title": "Service/Management",
"comment": "The GM made my Team's stay awful."
},
{
"reviewID": 478998,
"hotelid": 111,
"userName": "Klktck",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "12/19/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Hotel needs to be updated.",
"frequencyID": 3,
"title": "Disappointed",
"comment": "We chose this location for a recent trip as we like the location & this was one of our favorite hotels in the past. However, the Galleria was below par on this visit. The revolving door at the front was broken, we had whole sections of wallpaper falling off the wall and both sets of shears on the windows were torn. This is not the level of quality we are accustomed to as Grandbourne owners. It looked like the room had been a site for a frat party."
},
{
"reviewID": 479398,
"hotelid": 421,
"userName": "Pasi",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Finland",
"arrivalMonth": "12/2011",
"datePosted": "12/20/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not stay here unless you are guaranteed a renovated room.",
"frequencyID": 4,
"title": "Does not meet Belvoir standards",
"comment": "Stayed here for two nights... the First room was very worn out, but clean. Only problem was that it was on the floor where there was construction going on so it kept me up until 11:30PM and woke me back up at 7AM."
},
{
"reviewID": 479542,
"hotelid": 1774,
"userName": "James3714",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/20/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "location",
"frequencyID": 2,
"title": "Club Level",
"comment": "As I was there to visit friends and family after business. I forgot about the club level and was not offered and was forced to drink that awful single coffee dispenser in the room."
},
{
"reviewID": 479821,
"hotelid": 353,
"userName": "Calliewee",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hattiesburg, MS, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/20/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "great quality at a great price",
"frequencyID": 3,
"title": "Great location and price",
"comment": "The location is very convenient to many NOLA hot spots. The room was clean and neat and had a great view of Canal Street."
},
{
"reviewID": 479913,
"hotelid": 761,
"userName": "Anish",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/20/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location, Clean rooms,Safe and Rude staff",
"frequencyID": 4,
"title": "staff is rude",
"comment": "The staff is rude and gives very little information about the hotel like which is the closest elevator to get to the room."
},
{
"reviewID": 480019,
"hotelid": 861,
"userName": "Resistor",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milan, Italy",
"arrivalMonth": "12/2011",
"datePosted": "12/20/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The standards are lower for Belvoir",
"frequencyID": 3,
"title": "Houston JFK, Dec 2011",
"comment": "My laundry was lost: on three occassions I was told I would be contacted. I am still waiting."
},
{
"reviewID": 480027,
"hotelid": 1291,
"userName": "travler6",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Harlingen, Texas",
"arrivalMonth": "12/2011",
"datePosted": "12/20/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Look for friendly and knowlegable staff.",
"frequencyID": 3,
"title": "travler",
"comment": "Great location that is only exceeded by the friendly staff and excellent service. We stay here all the time we are in San Antonio. Staff in the Club Room is exceptional."
},
{
"reviewID": 480184,
"hotelid": 151,
"userName": "mc525",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "London, UK",
"arrivalMonth": "12/2011",
"datePosted": "12/20/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It costs $75 to get a cab into Manhattan even though it's only 4 miles away and the shuttle stops at peak time (think it's 4-6)",
"frequencyID": 2,
"title": "5* Experiance",
"comment": "The staff and cleaners were so nice and friendly and as I was there for 2 weeks it was starting to feel like home. My room was amazing. I have a phobia of hotels but this hotel was lovely. Everyone went above and beyond any expectations. The restaurant does an amazing burger and is reasonably priced but I wouldn't recommend any food that is not american. and the access to NY is great about 25 mins including the shuttle time."
},
{
"reviewID": 480297,
"hotelid": 992,
"userName": "DrG88",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "12/2011",
"datePosted": "12/20/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for anyone visiting the University of Pennsylvania.",
"frequencyID": 2,
"title": "One area needs attention",
"comment": "I like this hotel very much. The bed is very comfortable but I wish a bottom sheet was provided which was large enough to cover the mattress."
},
{
"reviewID": 481641,
"hotelid": 1719,
"userName": "chexbear",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles,CA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location for Legoland",
"frequencyID": 2,
"title": "Disappointed",
"comment": "As a person who travels a handful, staying at Grandbourne Properties as much as possible, I have perhaps a higher standard. I had a challenge with the hotel not fulfilling my reservation, the solution was not much better. After requesting a change, I was given an attitude that I did not expect nor accept. Hence, the low review. Too many other choices exist, especially in the area..."
},
{
"reviewID": 481690,
"hotelid": 196,
"userName": "Kyle20",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is super",
"frequencyID": 4,
"title": "Greatest Hotel in Chicago",
"comment": "I stay at this hotel at least 10 times each year and always have a terrific stay! The staff is very helpful, the rooms are wonderful, and service is five stars."
},
{
"reviewID": 481709,
"hotelid": 421,
"userName": "Anthony0DJ",
"overall": 4,
"roomComfort": 1,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic location",
"frequencyID": 4,
"title": "Central location but very very noisy",
"comment": "First time to NY with my wife for some pre-Christmas shopping. The hotel is great in terms of location, right in the middle of everything and easy to get around especially with great help from the Concierge. However, a potentially excellent stay was marred by exceedingly poor sound insulation in the rooms. The noise between rooms is so bad, you may was well do away with the walls and have everyone sleep in the conference centre. On two nights we had shouting and general conversation going on in both adjoinging rooms in the early hours of the morning (3am.) Also loud shouting in the corridors and banging on doors. I accept that this is outside of the control of the hotel, but expected that on the club floor of the hotel that this would not be as bad. The sound proofing in the rooms (considering they are newly renovated) is unacceptable. I am a platinum card holder with Grandbourne so travel very frequently and this exceeds any experience I have had anywhere in the world by quite some margin! There was no way to discuss this with any senior management at the hotel while we were there was no-one visible anywhere to discuss this with. Great visit never the less, great location but something needs to be done about the room noise"
},
{
"reviewID": 481911,
"hotelid": 421,
"userName": "Julie",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor service",
"frequencyID": 3,
"title": "Not what you expect from a Grandbourne property.",
"comment": "Service was poor. Had to call multiple times to have pillow cases put on pillows and robes delivered. Waited for a couple hours and no response. I understand that the hotel was busy this time of year, but the Service Desk should at least set expectations on the delivery timeframe. Also received some incorrect charges on my bill that were later removed. Also, there was mold in the shower. Disappointed in that I used points for my stay. I am a Grandbourne girl, so I was disappointed in this experience."
},
{
"reviewID": 481922,
"hotelid": 3054,
"userName": "LR500",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Indianapolis, IN, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't spend the extra money for a Club Level room.",
"frequencyID": 2,
"title": "Disappointed with Club Floor Level",
"comment": "Great city location. Within walking distance to Lucas Field. Was extremely disappointed with the Club Floor selection of F&B. The extra per night charge was definately not worth it."
},
{
"reviewID": 481936,
"hotelid": 430,
"userName": "Rod58",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fair Haven, Vermont",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Very accommodating customer service.",
"frequencyID": 4,
"title": "Staff was very accommodating",
"comment": "We have visited at this property for over 30 years. This years experience was the best!"
},
{
"reviewID": 482005,
"hotelid": 3077,
"userName": "Don56",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Eagan, MN, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The service is great!",
"frequencyID": 2,
"title": "This hotel has a great staff",
"comment": "The rooms are nicely appointed, but they lack the ability to hang winter coats in the small armoire. We really liked that the pool was open 24 hours, but we were disappointed that you needed to walk thru the lobby and in front of the restaurant to get to the pool. We felt awkward walking to the pool with our robs on. The staff in all areas of the hotel were excellent."
},
{
"reviewID": 482014,
"hotelid": 96,
"userName": "Aviationkiwi",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "St. Louis, MO",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Parkign fees.",
"frequencyID": 4,
"title": "Nice Renovated",
"comment": "The location next to the highway is not the most appealing, but the hotel has been renovated and the staff is friendly and very responsive to the hotel guest needs. The $7.95 parking is excessive, especially since the lot is not secured. Overrall it was a great stay and would consider staying at this Belvoir again, but the parking fees must go."
},
{
"reviewID": 482067,
"hotelid": 1726,
"userName": "Rich2112",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maryland, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent location",
"frequencyID": 4,
"title": "Very personable staff and excellent lodging",
"comment": "I stayed three consecutive nights and I thoroughly enjoyed my stay. The room was spacious and clean. Staff was very personable and pleasant to interact with on a daily basis. Proximity to Coastal Carolina University, beaches, and outlet shopping were added benefits."
},
{
"reviewID": 482104,
"hotelid": 127,
"userName": "1/1/1937",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Castro Valley, CA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "great staff",
"frequencyID": 4,
"title": "Suite Rating",
"comment": "We were upgraded to a suite in the older part of the hotel. The thermostat was finally set at 76 degrees and a towel stuffed under the door between rooms. They brought in 2 space heaters to warm the room."
},
{
"reviewID": 482182,
"hotelid": 421,
"userName": "Davidcc9",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "DO NOT STAY AT THIS HOTEL UNLESS YOU LIKE RUDE AND UNFRIENDLY STAFF AND TREATMENT",
"frequencyID": 4,
"title": "One of the worst hotel stays I have ever had",
"comment": "From the very beginning it was a bad experience, the front desk staff, arrogant, poorly trained with comments from the Front Desk Supervisor stating \"it doesn't matter whether you are gold or platinum there are no rooms (even though we were confirmed to have rooms and they were prepaid in the Club Level). The rooms on the executive level are basic, small and no frills. Although advertised to have water bottles, the entire 3 day stay no waters were to be seen. The rooms on the executive floors were small and certainly not worth the $500+ per day that they charge. The club lounge was always crowded, the hotel operator, concierge or guest services operator had long waits to answer and one would eventully hang up because of the long wait. No one ever apologized for anything that went wrong. By the way the pool and spa are in a hotel across the street, so if you work out in their fitness center (it was nice) you have to get dressed and go across the street if you want to swim or take in a sauna after your work out. went to look at it and it was dirty and old. It was like the staff was doing the guest a favor for staying there and no one ever said \"How may I help you\". This hotel does not deserve to be a member of the BPG family. As a frequent traveler and a soon to be Platinum member of BPG, the company should be embarrased to have this hotel as part of its offering of properties. The ENTIRE staff needs to be trained on customer service and hospitality services. This was 2 stays in one, first and last, at this hotel"
},
{
"reviewID": 482271,
"hotelid": 196,
"userName": "Deanna67",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wichita, Kansas",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Everyone we dealt with was very friendly.",
"frequencyID": 1,
"title": "This hotel surpassed our expectations!",
"comment": "My sister, daughter and I enjoyed going to the club after a day of shopping for a glass of wine and the free hors d'oeuvres. Renee made the visit fun. All room accommodations were excellent and the skyline view was spectacular."
},
{
"reviewID": 482344,
"hotelid": 421,
"userName": "Kristi",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 4,
"title": "Poor attention to detail",
"comment": "I have stayed at this hotel many times and usually have a wonderful experience. This time when I checked into my room I found used soap and shampoo left in the tub and no free water in my room that was part of my package. I called down regarding these two issues and about an hour or so later house keeping showed up with a bag of shampoo, soap and conditioner. I had to call back down about the water and they said to take it from the mini bar I wont be charged, well I did that and of course was charged."
},
{
"reviewID": 482370,
"hotelid": 995,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, California",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Gave me a key to an occupied room!",
"comment": "The first room they gave us was on the first floor, the farthest possible from check-in. And unfortuntaley after winding our way there, my 13 year old daughter inserted her key to find the room occupied with men's clothes and shoes lying around in the hall. She screamed and jumped back, letting the door close. Thank goodness there wasn't a man there at the time! So of course they gave us a different room on the third floor this time that wasn't occupied. It was a good room, no view of course. But I always like the beds. My only other complaint is there was hair in the bathtub, which is a pet peeve of mine."
},
{
"reviewID": 482405,
"hotelid": 3089,
"userName": "RJS1",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "6/2011",
"datePosted": "12/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Make sure that you are actually getting the room you paid for.",
"frequencyID": 4,
"title": "With all the options in Atlanta - never again this one",
"comment": "I don't think I've ever had such a \"slap in the face\" BPG stay as I'd had here."
},
{
"reviewID": 482426,
"hotelid": 832,
"userName": "Danknee57",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Insulting",
"comment": "I have been a preferred member for 15+ years and was told that I could not go to the club lounge as it was for higher members like platinum only. Very rude and insulting."
},
{
"reviewID": 482491,
"hotelid": 196,
"userName": "RJS1",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "5/2011",
"datePosted": "12/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "OK...but there's better in Chicago",
"comment": "I'm sadly surprised by the dichotomy of this property."
},
{
"reviewID": 482519,
"hotelid": 127,
"userName": "lono",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It is two separate hotels",
"frequencyID": 2,
"title": "This is really 2 different hotels",
"comment": "The properties are in a convenient location and are relatively comfortable. However, I experienced numerous issues with this stay."
},
{
"reviewID": 482597,
"hotelid": 1291,
"userName": "KimfromCali",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The lobby is stunning.",
"frequencyID": 3,
"title": "FABULOUS!",
"comment": "This hotel exceeded my expectations. Roy at the front desk went above and beyond to meet my requests. The Club Lounge was better than any I'd stayed in, as far as staff and drinks and services."
},
{
"reviewID": 482647,
"hotelid": 3054,
"userName": "TravellingT",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "It definitely has its pluses and minuses depending on who you are dealing with.",
"frequencyID": 3,
"title": "Mixed Review",
"comment": "Loved the location - great spot to be in if you want to see the sights."
},
{
"reviewID": 482671,
"hotelid": 1995,
"userName": "DMA73",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY",
"arrivalMonth": "Dec-12",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "That you will feel right at home :)",
"frequencyID": 2,
"title": "Awesome Staff",
"comment": "I have stayed at this hotel several times in the past 4 months. The staff truly go out of their way to make my stay as comfortable as possible. Feels like home away from home every time. I highly recommend this hotel for anyone looking for an above average experience."
},
{
"reviewID": 482689,
"hotelid": 115,
"userName": "Fawnette",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Go to any other hotel. This is one to skip!",
"frequencyID": 2,
"title": "Gross",
"comment": "This hotel should not be a Grandbourne property. How is it?? It is old and gross. The lobby might be great, but the rooms are HORRIBLE. The bed is ok but that is it. They do not have wireless internet, it may as well be dial up. The hotel is OLD, the bathroom was disgusting, the counter in the bathroom is falling apart. The elevators are super old feeling and small. The one staff member I met was very nice, but did nothing to recognize me as a Gold BPG member. He put us on a \"Grandbourne Level\" Whatever that means. There was some broken thing above the door, still have no idea what it was. It was missing batteries and hanging down on the back of the door. Super weird. It was a really awful hotel and the website makes it look great. I would not stay here again."
},
{
"reviewID": 483397,
"hotelid": 1765,
"userName": "Sabai",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Virginia, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location",
"frequencyID": 3,
"title": "Great staff, hotel needs a makeover.",
"comment": "Convenient location for the Marina Center; easy to park."
},
{
"reviewID": 483595,
"hotelid": 196,
"userName": "DCguy20036",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC",
"arrivalMonth": "7/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location - Best Staff of any Grandbourne in Chicago!",
"frequencyID": 4,
"title": "Great Location - Great Staff - Nice Rooms",
"comment": "I have stayed at this location on a number of locations and am always pleased with the front desk, concierge, club lounge and valet staff. They have upgraded me to ridiculously large suites with giantic lving room/meeting rooms almost every time I have been here. I have always been able to check in early. I often call for early housekeeping when I leave for an early meeting and at most hotels this does not work, but the Belvoir Chicago always complies with my request. The man that works in the Club Lounge (I wish I could remember his name - I think he said he was employee of the year last year) is SOOOO friendly and helpful. I mentioned to him that I would likely miss his nice dessert spread because I had a late meeting and he saved me three different desserts and brought them to me when I popped into the lounge an hour after dessert time ended. The location is great and the views of the lake are amazing. Definitely a Tumbs up. This is 100% a BUSINESS hotel. Not a trendy cool hotel with lots to do for families, but perfect for business travelers. Great rates are often available at the last minute."
},
{
"reviewID": 483731,
"hotelid": 1324,
"userName": "Anonymous",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Meh",
"comment": "Good location. Nice lobby, pool and hot tub. Rooms showing wear and tear. Lots of little things that illustrate that management isn't on top of the upkeep. For example ... the cover on the TV remote that holds the batteries in was nowhere to be found and one of the hinges on the toilet seat was broken. And surprised they're still charging $10 for wireless access."
},
{
"reviewID": 483962,
"hotelid": 1776,
"userName": "Jason67",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is great!",
"frequencyID": 1,
"title": "Simple and clean, but no five star",
"comment": "The staff was friendly and helpful. Check-in and out went without any hitches. The parking was only $20 for the weekend (which was great!). And the location was central to everything. I walked to everything I wanted to go to that weekend! The room itself was not five star but it was certainly comfortable and I slept well in my bed."
},
{
"reviewID": 484119,
"hotelid": 760,
"userName": "PKab",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Not a resort. Just a regular run down hotel",
"frequencyID": 4,
"title": "Not a resort. Dont recommend.",
"comment": "No recognition of BPG Platinum. Got a \"courtyard view\" room which was basically a tree in front of the window on a low floor. Did not have a bottle opener to loan to us, also you had to go upto the front desk if you needed something like toothpaste. Arent resorts supposed to be full service? Rooms were old and looked worn. Not a resort feel. Would not recommend to anyone."
},
{
"reviewID": 484160,
"hotelid": 3620,
"userName": "AFBOYJOE",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Lafayette, LA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/22/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "5 min from airport by free hotel shuttle to & from airport",
"frequencyID": 4,
"title": "Great Hotel Stay",
"comment": "Great Staff & Management. Prefect for transit travelers with a long layover. The shuttle for free also. very good restaurant with a great staff also."
},
{
"reviewID": 485789,
"hotelid": 380,
"userName": "GD2011",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "11/2011",
"datePosted": "12/22/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "room size. No platinum upgrade as I was told they did not participate.",
"frequencyID": 3,
"title": "This Hotel is a joke!",
"comment": "Rooms are small. The balcony furniture is filthy. BPG member so what! As a Belvoir Hotel you would think they would have certain standards. NOT this hotel. Rooms outdated. I have read other reviews and the hotel managemnt states they are looking into this. But it seems they react only verbally."
},
{
"reviewID": 485929,
"hotelid": 127,
"userName": "norm2011",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "El Centro CA",
"arrivalMonth": "12/2011",
"datePosted": "12/22/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great place to view the \"Parade of Lights\" from.",
"frequencyID": 2,
"title": "elevator crisis",
"comment": "We have stayed at this hotel many times."
},
{
"reviewID": 486036,
"hotelid": 1400,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Overland Park, KS, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/22/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional physical granduer, affordable, and very professional staff!",
"frequencyID": 3,
"title": "Grand Presentation; Afforadable",
"comment": "We stayed at the Belvoir in Overland Park when our company Christmas party was hosted at the convention center and we were really impressed. The service was really great and the place is beautiful! We brought our little dog with us and everything went smoothly. We will definitely stay again! Highly reccomend :)"
},
{
"reviewID": 486065,
"hotelid": 460,
"userName": "Beth70",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/22/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location",
"frequencyID": 1,
"title": "Delightful Holiday Experience",
"comment": "We have stayed in various Belvoir Hotels and well as the Westin. This experience in downtown Seattle was one of the best. The staff was courteous and welcoming. Even thought it was a busy time just before Christmas, we never felt rushed. The lounge was a plus that was beyond expectations. We definiely want to stay again."
},
{
"reviewID": 486558,
"hotelid": 166,
"userName": "ElainaCalifornia",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Sacramento, CA, USA",
"arrivalMonth": "Dec-12",
"datePosted": "12/22/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 3,
"title": "Convienent Location - Nice staff",
"comment": "Love the concierge lady. She was really helpful. Staff at counter were professional not warm but professional. Bed comfortable. Restaurant pricey we ate elsewhere. Would go again. great location."
},
{
"reviewID": 486582,
"hotelid": 127,
"userName": "KART254",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA",
"arrivalMonth": "12/2011",
"datePosted": "12/22/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Enjoy the location and view, but don't expect to otherwise get your money's worth.",
"frequencyID": 2,
"title": "One of Our Rare Belvoir Disappointments",
"comment": "We stay in Belvoirs about a dozen times a year and are generally quite satisfied with everything about our stays. This was one of the rare exceptions. On the plus side, the location and views are incomparable. The lobby is beautiful, the bars and restaurants were good, the beds comfortable. Now, the negatives. Our reservation specifically asked for the Bay Tower and they did not inform us until we arrived that it was unavailable. Check-in was hampered by a clerk with barely understandable English. There is no wireless in the rooms - inconceivable in this day & age that you have to be tethered to the desk to access the internet. There were cigarette butts, matches, and ashes on the balcony. The toilet did not have enough pressure to flush completely - necessitating a search for a lobby bathroom in the morning. (We know plumbing problems can happen, but this should have been reported by housekeeeping and fixed before we checked in.) The upholstered chair and ottoman were stained. All in all, not anywhere near the premium price we paid."
},
{
"reviewID": 513893,
"hotelid": 1046,
"userName": "Ikoma",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lawton, OK, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/22/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Helpful manager",
"comment": "My wife treated me to a stay at this hotel for my birthday. This was the first time that I stayed at this hotel and the manager was so helpful and went out of his way to ensure that we had everything that we needed to include becoming a member to BPG.com."
},
{
"reviewID": 540538,
"hotelid": 3052,
"userName": "jfhbyron",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA",
"arrivalMonth": "12/2011",
"datePosted": "12/22/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for business or visiting in Tribeca and Soho.",
"frequencyID": 2,
"title": "Solid, good value",
"comment": "Have done a great job with hotel layout on narrow strip. Rooms are small but so well designed they feel bigger. Staff friendly, but not polished. Good location. Only complaint was the elevators, it has been many hotel stays since I had to wait for elevators so long in a hotel."
},
{
"reviewID": 560027,
"hotelid": 3616,
"userName": "Tipper51",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/23/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Bed!",
"frequencyID": 3,
"title": "My first visit to Stamford Belvoir",
"comment": "What a great hotel. The staff was excellent. The club was special. The room with the new Sweet Sleeper was best I have ever slept on."
},
{
"reviewID": 560109,
"hotelid": 1497,
"userName": "WorldTraveler57",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "12/2011",
"datePosted": "12/23/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Old and tired and dingy room",
"frequencyID": 4,
"title": "An Old Tired Hotel",
"comment": "Lobby smells like mold when you walk in. Dirty balcony, Very old bathroom. Not enough furniture (and old). Dirty carpet. Just felt dingy. Should be Category 1 or 2, definitely not 3."
},
{
"reviewID": 560514,
"hotelid": 430,
"userName": "VJVIS",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "Multiple",
"datePosted": "12/23/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, superb rooms, fantastic fitness center and pool with retractable roof",
"frequencyID": 4,
"title": "Excellent location, Great rooms, facilities, Highly Recommended",
"comment": "The only reason I gave it four stars for room comfort is because I don't like the really fluffy pillows, and they don't have anything firmer. The reason facilities didn't get five stars is because the hot tub was removed after a recent renovation, otherwise the fitness facilites and the swimming pool are the best you can find in this class of a hotel. The staff can be great, but also nonchalant sometimes. They will attend to your needs immediately, but may not be overtly friendly all the time. The issues I have are minor and I highly recommend this hotel."
},
{
"reviewID": 560581,
"hotelid": 421,
"userName": "CindyLooHoo",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/23/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is key!",
"frequencyID": "",
"title": "Great Location - Great Staff",
"comment": "The location is perfect for Uptown and the staff is very friendly. All three rooms that we had were recently renovated and the beds were very comfortable. I would definitely stay at this hotel again and again and again. Thanks to the entire staff for making our family holiday vacation so enjoyable."
},
{
"reviewID": 560862,
"hotelid": 3207,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St. Peters, MO USA",
"arrivalMonth": "12/2011",
"datePosted": "12/23/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Has everything you need.",
"frequencyID": 3,
"title": "Location for all guest needs",
"comment": "This hotel was extremely accomodating for everything I needed. From the time I arrived, I had personal attention to what type of room I wanted (Pure), type of amenities, personal escort to my room, spacious/clean/beautifully decorated room, friendly staff, etc. I was overwhelmed by how nice it was."
},
{
"reviewID": 560887,
"hotelid": 196,
"userName": "Scales78",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Little Rock, AR, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/23/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Its a good hotel.",
"frequencyID": 2,
"title": "My Stay Midwest Clinic",
"comment": "I've stayed at this hotel for the past 3 years while in town for the Midwest Music Clinic. This year I was not so pleased with my stay. I stay in room 3233 in the corner on the club level. The room itself was fine. The location was not. There was this loud humming sound that interrupted my sleep every night. I was there for 5 days. I told guest services about what was going on and nothing was done. I didn't get much sleep do to this noise. I like the Belvoir and I love there beds. This is why I stay there, but I was very dissatisfied with my stay. Also when I was checking out,"
},
{
"reviewID": 561987,
"hotelid": 914,
"userName": "Royalty",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/24/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "To far from a beach",
"comment": "A + hotel , good location, friendly staff, a little to far from a beach, food is to pricey"
},
{
"reviewID": 561988,
"hotelid": 468,
"userName": "bhisle",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Louisville, KY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/24/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location.",
"frequencyID": 4,
"title": "Tired",
"comment": "Great location, but hotel is tired. Tiny bathrooms. Dated decor. Rooms need remodel."
},
{
"reviewID": 562816,
"hotelid": 315,
"userName": "jojomani",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/24/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff and nice renovation.",
"frequencyID": 2,
"title": "GReat stay!",
"comment": "Upon arrival, the only disappointment was the small parking structure. We received a room upgrade and the staff was very helpful."
},
{
"reviewID": 562855,
"hotelid": 468,
"userName": "Aroundtheworld",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "12/2011",
"datePosted": "12/24/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Located close to Epcot.",
"frequencyID": 4,
"title": "Nice, However housekeeping is lacking",
"comment": "We stayed at the Dolphin thinking it was more of a corporate environment in the Disney resort area. After checking in we went to the room and were impressed with the view and location. What we did note was that the carpets were not vaccumed and there was a HUGE cobweb over one of the beds. My husband travels for work a lot and we are used to staying in Grandbourne resorts, so we were a little taken aback by this. We found the room to be comfy, but did not sleep much due to doors slamming at all hours of the night and early morning. We found the doors to be very difficult to close properly and others probably found the same issue. The staff members were amazing, especially the ones in the Daisy's Garden gift shop. We stayed for a total of five days and that cob web was still there to wave goodbye to us when we left, as well as the crumbs on the floor that were there when we checked in. That floor had not been vaccumed the whole time we were there!"
},
{
"reviewID": 563439,
"hotelid": 421,
"userName": "sicco",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "SG",
"arrivalMonth": "12/2011",
"datePosted": "12/25/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "High traffic",
"frequencyID": 4,
"title": "Club Room",
"comment": "The size and facilities are perhaps inadequate for the size of the number of rooms and consumers who are eligible or who have upgraded themselves. Both breakfast times and evening canapes ended up with my travelling party not having any seating space and we had to return later."
},
{
"reviewID": 563474,
"hotelid": 1327,
"userName": "Sandys",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Henderson, NV, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/25/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel understood that I Jane a service dog and never questioned why I have her and treated her very well where other Belvoirs have put us through the gauntlet not even understanding what a service Animal is .",
"frequencyID": 3,
"title": "Staff was amazingly committed to my comfort",
"comment": "I travel quite a lot and I have a working service dog. Jin the evening I was ver tired and after work the van driver was so kind and took my dog for an hour walk"
},
{
"reviewID": 563609,
"hotelid": 468,
"userName": "Kpete",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Ohio, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/25/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Surprisingly disappointed",
"comment": "More than one \"inconvenience\" arose from our stay at The Dolphin which left us disappointed in our stay. Handicapped Parking had such few spaces close to the entrance we rarely found a spot in the first parking lot. At times we tried to park in the second lot without success as well - during convention was impossible to find any parking place let alone a Handicap spot...making it EXTREMELY difficult to get inside hotel with a Disability. Hard to swallow a $11 per day parking charge when it is so unaccessable. The room key card lost it's magnetic functions approx. a dozen times which made us have to take a dozen trips down to the front desk to be able to get into our room - it also stopped working for us to get in and out of the parking lot and needless to say was extra difficult with a walking disability to continue to make unwanted trips to the front desk. Opted out of the room-service to gain daily $5 vouchers for the restaurants and had to request 2 separate days due to NOT receiving them as promised. On our 4th day, our room was NOT cleaned as indicated it would be. At the end of our stay, we were incorrectly billed for restaurant/lounge charges that were not ours - the front desk did correct their mistake after I requested they get copies of the receipt and they could not locate the hard copies. The hotel itself is very beautiful; however the hardships of this trip cannot allow me to recommend this resort. Unfortunately, Disney was not my favorite place on earth during this last visit."
},
{
"reviewID": 564209,
"hotelid": 344,
"userName": "Tomo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/25/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Will visit again",
"comment": "Staff at the reception were kind and friendly. Room was also nice. Though I noticed noise from the airport, it was not a problem."
},
{
"reviewID": 564215,
"hotelid": 33,
"userName": "Dave12646",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Richmond, VA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/25/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location",
"frequencyID": 2,
"title": "Convenient, comfortable Hotel",
"comment": "Have stayed at the Belvoir-Towson many times while visiting son and family in neighboring Parkville, MD. Very comfortable and convenient place to stay. Rooms are fine, altho\" not de luxe. Concierge lounge is most pleasant and have always found the staff most welcoming."
},
{
"reviewID": 564799,
"hotelid": 421,
"userName": "Hugo",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Stanford, CA",
"arrivalMonth": "12/2011",
"datePosted": "12/26/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor value for money relation",
"frequencyID": 2,
"title": "Good location, worst Belvoir I've stayed",
"comment": "I was lucky to be upgraded to a renewed room. It was an average room, small but with relatively new furniture. Clearly without the upgrade I would have stayed in a crappy room."
},
{
"reviewID": 564930,
"hotelid": 664,
"userName": "Houstonvisitor",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/26/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "One of the Only Hotel's that is Located Directly on the Beach.",
"frequencyID": 3,
"title": "My Pre-Christmas Vacation",
"comment": "I booked a 5 day Fort Lauderdale vacation (December 18 - December 23) as a Xmas gift to myself. The Sherton Fort Lauderdale hotel is one of the only hotel's in Fort Lauderdale that is right on the beach. The hotel has a Faboulous beach pool with access directly onto the beach. The work out room was very impressive with everything needed to stay in shape. The weather in Florida this time of year is PERFECT. I rented a bike ($15 dollars a day) for exercise and to take in all the sites Fort Lauderdale has to offer. A bike is a good way to get around in Fort Lauderdale. I was not too impressed with the hotel's dine-in menu however the Link Cafe had wonderful salad's, sandwiches, breakfast and desert's + a Starbuck's. I will make this trip a yearly tradition. Thanks Belvoir!"
},
{
"reviewID": 570440,
"hotelid": 421,
"userName": "ckw11",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "12/2011",
"datePosted": "12/26/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Renovated rooms beautifully appointed.",
"frequencyID": 4,
"title": "Excellent hotel in a great location.",
"comment": "We had an excellent stay at this hotel. We booked the hotel for 4 nights through Priceline. We were upgraded to a renovated king which was beautifully appointed and clean. The staff throughout our stay were very professional and friendly. The only downside was the valet parking operated by the garage beside the hotel...we rarely drive into New York...good news...they were _very_ slow both on arrival, and on departure...like 30 minutes+... the hotel itself though was perfect...we added a day to our stay from the Belvoir website..."
},
{
"reviewID": 570525,
"hotelid": 865,
"userName": "Phil1023",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Jersey",
"arrivalMonth": "12/2011",
"datePosted": "12/26/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "What Club Level?",
"comment": "I have stayed at this Belvoir several times in the past and rarely had an issue. I recently stayed there while the Club Level was under renovation. First, when I made the reservation through central reservations I was they didnt inform me that the Club Level was not available. I use the computer and other amenities in the Club Level area for work. To do the work in the room (without my laptop) or the Link is not the reason why I come to The Parsippany Belvoir. The hotel should have set up an alternative location as did the Miami Airport Belvoir when I visited Miami in October. I'm sure an alternate location could have be made or platinum members or those who whish to upgrade to Club Level. This is why I am disappointed in the experience. When I asked as to the length of the Club Level being closed I was surprised to hear it would be until mid-January. Management should do a better job considering the reputation of the property and the Belvoir name."
},
{
"reviewID": 571375,
"hotelid": 421,
"userName": "GoingWoman",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Athens, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/26/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "This is a very busy hotel in the heart of NYC. Be prepared for the bussle.",
"frequencyID": 4,
"title": "Frequent Traveler",
"comment": "NYC rooms are traditionally small but the total renovation at this property has mazimized the usable space. Great renovation job. The staff is always very friendly and helpful and its nice to see the same faces time after time. I only visit the hotel about 4 times a year so I am delighted that I am remembered."
},
{
"reviewID": 571565,
"hotelid": 636,
"userName": "bagnan",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Portsmouth, NH, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/26/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent Staff, Hotel Room and facilities good, very nice and friendly club lounge",
"frequencyID": 4,
"title": "Excellent Hotel, Staff are Wonderful",
"comment": "The hotel and staff are really nice and wonderfully helpful, nothing is too much trouble for them and they go out of their way to be helpful and assistive. They are always cheeful, and this makes a hotel stay stand out and be really pleasant to stay at."
},
{
"reviewID": 571573,
"hotelid": 421,
"userName": "raf22",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/26/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Its under construction.",
"frequencyID": 2,
"title": "Bed Uncomfortable",
"comment": "I stayed in a regular 1 king bedroom and did not get upgraded to executive suite. The shower drain was apparently perpetually clogged and my wife and I had to deal with showering in 3 inches of water up to my ankles. The bed was uncomfortable. I guess they are going through renovations too. I hope you get better beds and fix the plumbing. Unlikely I will stay there again. The fitness center was good and it is close to the broadway shows."
},
{
"reviewID": 571762,
"hotelid": 1130,
"userName": "AMCD929",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/26/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "fair",
"comment": "stay here frequently - the best part about this hotel is the service from Bert, the concierge manager. Five stars to him!"
},
{
"reviewID": 572409,
"hotelid": 664,
"userName": "okruse",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Paderborn, Germany",
"arrivalMonth": "11/2011",
"datePosted": "12/27/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking fee was very high and there was not an alternative available.",
"frequencyID": 2,
"title": "great beach",
"comment": "The room was nice and clean. Pool service was excellent; very clean beach."
},
{
"reviewID": 572633,
"hotelid": 1364,
"userName": "Neopheous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/27/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Older hotel but nice.",
"frequencyID": "",
"title": "Nice older hotel, good staff",
"comment": "Was upgraded to a suite at checkin due to being a Gold card member. Room was very nice, excellent view of the city. Within walking distance of many attractions, including the arch. Great eatery tips from the staff. They were very friendly and met all of our needs."
},
{
"reviewID": 572751,
"hotelid": 468,
"userName": "amasnyc",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "12/2011",
"datePosted": "12/27/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Located very close to Epcot",
"frequencyID": 2,
"title": "Nice and Comfortable",
"comment": "The room was nice, only thing, there was no door on my closet. King bed was amazing."
},
{
"reviewID": 573165,
"hotelid": 3620,
"userName": "Rita38",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/27/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great for business or pleasure.",
"frequencyID": 2,
"title": "Upgrade to Presidential Suite",
"comment": "I was welcomed, and then upgraded to the presidential suite at no additional costs. The room was great. The room service was timely and the food was good. The upgrade truely made my day. I only stayed overnight, but it was indeed one of the most relaxing nights I have ever had in a hotel. I would stay again."
},
{
"reviewID": 573246,
"hotelid": 741,
"userName": "hawk50",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/27/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "gaurenteed late check out",
"comment": "Platinum 4:00pm late check out means 4pm! not call the room at 2:30pm to see if room is occupied."
},
{
"reviewID": 573469,
"hotelid": 664,
"userName": "lgm737",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boca Raton, FL, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/27/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Very friendly staff and great location",
"frequencyID": 4,
"title": "Great Hotel",
"comment": "I have stayed here several times and I have to say that I have nothing but good things to say about the hotel. The staff is very friendly and they'll do anything to make you feel welcomed. A room in the beach tower is a \"must\" during your stay!"
},
{
"reviewID": 573661,
"hotelid": 341,
"userName": "Texanbychoice",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "College Station, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/27/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Quick launch onto 610 and 290 gives easy access to restaurants, shopping, and the Galleria.",
"frequencyID": 2,
"title": "Comfortable with convenient location",
"comment": "The bed was incredibly comfortable, and the room was spacious. I was, however, greatly disappointed by the claims that the rooms had been \"renovated.\" Despite the granite sink top in the bathroom, the fixtures were very cheap--even pitted, and the bathroom tiles and finishes looked very dated. That detracted greatly from the otherwise fine decor. I was also disappointed that, due to the holiday, customary amenities (club floor) were not available, though I have experienced this in other hotels during the holidays. One of the best things about this hotel is its location, which is great for accessing anything in the NW section of Houston."
},
{
"reviewID": 573663,
"hotelid": 3175,
"userName": "CRBY",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX",
"arrivalMonth": "12/2011",
"datePosted": "12/27/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Stay anywhere else.",
"comment": "The elevators seem to be in need of repair. They make very unseatling noises and are very jerky. I do realize that I am 64 just a guess but the ceiling in the bathroom was probably 66 to 68 at best I am glad I am not Closter phobic. During my shower the water would change tempters. We where suppose to receive 2 free cooks with our room which we did receive on checkout when we talked to the front desk. The real kicker was getting a copy of the bill for the room next to us and seeing that they had paid $100 less for their stay that night."
},
{
"reviewID": 574070,
"hotelid": 460,
"userName": "PF410",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA",
"arrivalMonth": "12/2011",
"datePosted": "12/27/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic Staff & Service",
"frequencyID": 1,
"title": "Great location & excellent staff!",
"comment": "The Belvoir staff are always outstanding , and the hotel lovely & conveniently located. In-room dining & service were great. My only complaint is the temperature of the room...MUCH too warm, and with no ability to adjust the temperature to a comfortable coolness."
},
{
"reviewID": 575000,
"hotelid": 421,
"userName": "TypicalTourist",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/27/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "No or lacked of hotel management",
"frequencyID": 1,
"title": "awful services and not so smart management",
"comment": "Valet service parking was no where to be found upon arrival on 12/26/11. Was told that their associated garage was full, but did recommend a nearby garage where I learned that garage was also full. Finally, into the hotel lobby at 3:30PM after wasted nearly an hour on parking. To my surprise, the check-in line was about a mile long. Waited for another 90 minutes just for check-in (into a merely mediocre room). Ready to relax in my room? Not so fast with a cold room. Not to speak about the heating unit, there was no thermostat, but a very old on/off switch that was well hidden away. Next morning, I was awaken and was greeted by the renovation banging noise. One night was more than enough experience with this overrated Belvoir New York Hotel & Towers. BTW, no pool & SPA!"
},
{
"reviewID": 575080,
"hotelid": 421,
"userName": "Tracey",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego",
"arrivalMonth": "12/2011",
"datePosted": "12/28/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Small & Has Hit/Miss Service Level",
"frequencyID": 2,
"title": "Tough To Handle",
"comment": "As a Gold Preferred & Grandbourne Vacation Owner, and having stayed at other Belvoir's in the city, I found this one disappointing (a 2nd time). The floors were dirty when I checked in late and they stayed dirty throughout my stay even with requests for vacuming. The FD Mgr credited Points back for the issue, but overall, this hotel didn't make for a pleasant stay...& if you're not Platinum, don't plan for an upgrade to Club."
},
{
"reviewID": 575438,
"hotelid": 377,
"userName": "Larry64",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Michigan, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/28/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "location- service",
"frequencyID": 2,
"title": "5 star Hotel",
"comment": "Our stay was Dec 1-8th 2011, and we did stay again in the Kai suite. The Hotel went through the upgrades our last visit in 2008. the completed upgrades were a pleasant site everything you need is in the Hotel area."
},
{
"reviewID": 575521,
"hotelid": 1115,
"userName": "12nitespermonth",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/28/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "no restaurants nearby",
"frequencyID": 4,
"title": "Could be better",
"comment": "TV remote didn't work. Removed & replaced. Then TV volume levels went from low to screaming channel to channel. It's this type of little thing that makes or breaks a stay. Electrical outlet next to bed was inop. Annoying! Hairdryer was covered with sticky stuff (hairspray?) and subsequently with dust, dirt, hair, and very gross. Other than that, oh, and 2 broken elevators, it was a lovely layover. Other guests also had the TV volume swing problem."
},
{
"reviewID": 575731,
"hotelid": 1233,
"userName": "Rspencoid",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washinton,DC",
"arrivalMonth": "12/2011",
"datePosted": "12/28/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "If you are an BPG member, take advantage of the outstanding club room.",
"frequencyID": 2,
"title": "Rspencoid",
"comment": "This is the third time we have booked a group of 3 rooms for our family on the BPG club level. Again the experience was fantastic & the BPG Club hostess (Nadine) made all of my family feel welcome & at home."
},
{
"reviewID": 576251,
"hotelid": 421,
"userName": "spiritandstyle",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dublin, Co. Dublin, Ireland",
"arrivalMonth": "12/2011",
"datePosted": "12/28/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "great hotel. great location.",
"comment": "As a 5 star elite owner and a platinum prefered guest for 11 years, my expections are very high, and we were not disappointed, from the moment we entered the lobby till we checked out 5 days later,"
},
{
"reviewID": 576631,
"hotelid": 166,
"userName": "STBW",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sea Isle City, NJ, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/28/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "perfect location, great service",
"frequencyID": 2,
"title": "Great Service, Great Stay!",
"comment": "Was in town over the holiday weekend and there was not a single moment where the staff was not cordial and professional. After checking in, the front desk clerk remembered me and acknowledged me every time thereafter."
},
{
"reviewID": 577012,
"hotelid": 3205,
"userName": "Kiki913",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vail, CO, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/28/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy to find, and in the heart of DowntownDenver",
"frequencyID": 3,
"title": "you know it's good when you want to go back.",
"comment": "I love this place for my family weekend getaway. Favorite part is ability to walk or shuttle to all sorts of dining and entertainment. No driving needed! Great staff, clean, super friendly, and really nice and quiet rooms. we had a gorgeous Mountain view room in a corner unit with spectacular views and loads of light. Scrumptous!"
},
{
"reviewID": 577223,
"hotelid": 344,
"userName": "yoshikuni",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Singapore",
"arrivalMonth": "12/2011",
"datePosted": "12/28/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Valet parking was expensive.",
"frequencyID": 4,
"title": "Great Service",
"comment": "Very convenient location, nice bar and restaurant, and the staff was simply outstanding. the front desk was excellent. the gym was also a great plus for travellers, and very peaceful."
},
{
"reviewID": 577691,
"hotelid": 344,
"userName": "Tigerwong",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/28/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent treatment of Platinums. Favorite LAX hotel.",
"frequencyID": 3,
"title": "Always exceeds expectations",
"comment": "This hotel always goes above and beyond for Platinum guests. I was upgraded to a suite even after arriving near midnight. The lounge was closed due to the holidays, but was given breakfast voucher (although I did have to bring it up). Breakfast was good and service at restaurant was above average. I would note that there was a fairly long line to check in and the FD staff let me linger in the Platinum line until I asked whether I should change lines."
},
{
"reviewID": 577988,
"hotelid": 3052,
"userName": "Razzou",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Highly Sensible Choice for NY City Stays",
"comment": "The excellent comfort in-bed and in-room is coupled with attentive and efficiently helpful staff. The Club level upgrade got me a breakfast with a good selection in the morning, the extra beverages I wanted for later and a nice view from the terrace worth it. Was afraid the location may be a hindrance; its not midtown is within easy reach and the hotels neighborhoods are enticing enough. Extended my stay rather than shifting up-town on Monday."
},
{
"reviewID": 579067,
"hotelid": 861,
"userName": "Stillagek",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to the airport",
"frequencyID": "",
"title": "Paper thin walls",
"comment": "I travel for a living. Stay in hotels 2-3 nights a week."
},
{
"reviewID": 579705,
"hotelid": 855,
"userName": "YouveGotGold",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Stamford, CT, USA",
"arrivalMonth": "11/2011",
"datePosted": "12/29/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff and management are not concerned with how guests are treated. I have spent over 300 nights in hotels traveling for business and this was the worst.",
"frequencyID": 2,
"title": "Poor Staff",
"comment": "I recently obtained Gold Status with Grandbourne and when I checked in, not only did I not receive any sort of upgrade as is expected with being Gold, but my Gold Status was not even acknowledged. Additionally, when I checked out, I left a phone in the room and called the hotel promptly to see if they found it. They told me they would have to check with house keeping and would get back to me. I did not receive a call back, so I stopped by the hotel. I spoke with the manager and gave him all of my contact information as well as the information on the phone. He promised I would receive a call back the next day, but again, I did not. I called back on the third day and was told, \"we haven't found any phones.\" There was no apology or any sort of empathy. Again, knowing that I left the phone in the room makes me highly suspicious that it did not turn up. I will not stay at this hotel again. This was my second visit to this hotel and my second issue. My previous visit, first, they checked me into a room that wreaked of smoke, in a non-smoking hotel. There is no way a cleaning person could not have noticed that this room smelled of smoke. Then, I had been told that the hotel bar got the NFL Network, which was important to me because I wanted to watch the 49ers game on Thanksgiving Night. Returning to the hotel, I found out that I was lied to and had to scramble to find a bar open on Thanksgiving night showing the game."
},
{
"reviewID": 579739,
"hotelid": 813,
"userName": "bigddawg",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Brooklyn, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/29/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "they dont live upto Belvoir expectations",
"frequencyID": 4,
"title": "NOT WHAT I EXPECTED",
"comment": "i stayed at this hotel on christmas 2011 , i was very disappointed the staff weren't very friendly. every time you use the elevator you have to use your key its very annoying especially wehn carrying luggage .the heating/cooling unit in my room didn't work they sent someone to fix it but it still didn't work . the TV also wasn't working and when i checked out i complained and all they said was 'oh sorry your done here bye'"
},
{
"reviewID": 579837,
"hotelid": 1582,
"userName": "Edward787",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Miami, FL",
"arrivalMonth": "12/2011",
"datePosted": "12/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel is REALLY PET FRIENDLY and the staff welcomes big dogs...",
"frequencyID": 4,
"title": "Very nice with PETS !!!",
"comment": "The staff at this Belvoir Hotel in Jacksonville is very nice but I was specifically surprised how they treated by 2 dogs (and they are big dogs!). All the staff was very kind and my family (included the dogs) felt welcome at every time!"
},
{
"reviewID": 579980,
"hotelid": 674,
"userName": "JiminVA",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Virginia",
"arrivalMonth": "12/2011",
"datePosted": "12/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel.",
"frequencyID": 2,
"title": "I want hotel to take care of me without wrinkles - Done!",
"comment": "Traveling over holidays is stressful enough. When visiting family out of town, I like staying at hotel where I can come an go comfortably with no problems. Belvoir, Bucks County was a pleasure to stay at. We visit daughter's inlaws in Philly regularly and have stayed at variety of other hotels over past four years. We finally found a hotel we want to use on all future visits"
},
{
"reviewID": 580097,
"hotelid": 756,
"userName": "Dalerm",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/29/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Xmas night",
"comment": "Checked into hotel at 10PM as anticipated. Reservation was for 2 dbl beds. Only had one room with a king. Had to stay at another hotel that night."
},
{
"reviewID": 580138,
"hotelid": 994,
"userName": "DK123",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking is very affordable and safe",
"frequencyID": 1,
"title": "Great Location and Stay",
"comment": "My family spent 2 nights at this location. Its proximity to all that Flushing, and little Korea has to offer was great. Distance to downtown Manhattan wasn't far either."
},
{
"reviewID": 580315,
"hotelid": 460,
"userName": "Steve747",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Outstanding Holiday Stay!",
"comment": "The very best Seattle has to offer. Attention to detail at every corner. Really a terrific hotel."
},
{
"reviewID": 580505,
"hotelid": 995,
"userName": "mojojojo",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/29/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "DO NOT TAKE THE DISNEYLAND SHUTTLE!",
"frequencyID": 2,
"title": "Do not use the Disneyland shuttle",
"comment": "We were ensured by the front desk staff that the shuttle was the best way to access the park. We were going to drive to the parking structure, and instead took the shuttle. The return to the hotel took over 90 minutes waiting for a shuttle. My 6 year old daughter was pushed over and trampled twice in our effort to get on a shuttle. We waited in line, and others pushed us. My daughter in the stroller was tripped over as well. When I went to the front desk at the hotel, Len the assistant manager, kept me there for over 30 minutes but did NOTHING! He blamed Disneyland for the problem, but would not offer any hotel responsibility, and was not concerned that my daughter was trampled by his guests. THe shuttle is free, but you are on your own for safety. The hotel takes no responsibility."
},
{
"reviewID": 580612,
"hotelid": 814,
"userName": "Rachel645",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Arlington, VA, USA",
"arrivalMonth": "7/2011",
"datePosted": "12/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Located on the quiet end of the boardwalk.",
"frequencyID": 2,
"title": "Great Boardwalk Location",
"comment": "We stayed at this hotel over a busy Fourth of July weekend. Our stay was extremely relaxing despite the hotel being sold out. I thought the staff undersold our \"pool view room\" as the pool we looked at was parallel to the ocean in the \"cabana\" section of the hotel (it's only a few stories high). As a platinum member, I was given coupons for breakfast (you can either get the buffet or order off the menu). With the parking pass, there is a 10 or 15 percent off coupon for lunch or dinner for all guests. We found the valet to be extremely friendly; self-parking is somewhat limited, but valet is affordable."
},
{
"reviewID": 580705,
"hotelid": 151,
"userName": "Lu68",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Myers, FL, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, greater staff!",
"frequencyID": 2,
"title": "The BEST staff!",
"comment": "Stay here when in N.J. Great location, clean, comfortable rooms and can't say enough about the staff. Very helpful, kind and considerate. This place is great!"
},
{
"reviewID": 580882,
"hotelid": 350,
"userName": "CX091",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "12/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice",
"comment": "Always a pleasant, relaxing stay with a caring staff! Keep up the good work!"
},
{
"reviewID": 581052,
"hotelid": 3068,
"userName": "BKBallin",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "Dec-12",
"datePosted": "12/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Embarrassed",
"comment": "I booked 3 rooms here for 3 nights over christmas for myself, fiance, and a couple of my cousins this week and was very dissapointed by aspects of the stay. I have stayed here 3 times for 1 night at a time and it seems that is the optimal length of stay for satisfaction. Of the 3 rooms on 12/25 the bathroomwas not cleaned in one, another was not cleaned until the late evening after calling housekeeping and the third wasnt cleaned at all, sheets werent cleaned and whe asked to clean the linen was told that nobody at the hotel knew how to differentiate between king and queen sheets. When the housekeeping woman was called at her home, she gave the info to a maintanence person on staff who simply brought the sheets to the room as he had no idea how to put them on. I was/am extremely dissapointed and embarrased by the situation as I encouraged my family to stay here and I touted how great this particular Belvoir was as a proud Grandbourne platinum guest. I realize with the holiday maybe the staff was short but thats no excuse for such terrible cleaning and service as the rate was no cheaper than any other. I hope the issues behind this can be corrected. I would like to nite that i did have very positive interactions with the bartenders at shulas on both the night of 12/23 and 12/24. As well, the restaurant manager on duty the morning of 12/26 and the exec sous chef who took over omlette duties were extremely helpful to myself and my family. I hope my comments are constructive and i wish you an enjoyable new year."
},
{
"reviewID": 581184,
"hotelid": 377,
"userName": "MikeHodge",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Laguna Niguel, CA",
"arrivalMonth": "10/2011",
"datePosted": "12/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location and within walking distance of every where you want to be.",
"frequencyID": 4,
"title": "First Class service and amazing views!",
"comment": "The service, location and staff are excellent and the views from our balconies in the Kai suite were amazing. We had a great time and were welcomed by Betty who more than met every expectation we had for a spectacular week."
},
{
"reviewID": 581219,
"hotelid": 1282,
"userName": "MikeHodge",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Laguna Niguel, CA",
"arrivalMonth": "10/2011",
"datePosted": "12/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice property",
"frequencyID": 4,
"title": "Excellent location and staff",
"comment": "I visit Iowa City about 4 times a year and always stay at this property. The location is perfect, the grounds and rooms are exceptionally clean and the staff is very helpful."
},
{
"reviewID": 581337,
"hotelid": 380,
"userName": "TommyT",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "12/2011",
"datePosted": "12/29/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff does not care",
"frequencyID": 4,
"title": "Avoid this hotel",
"comment": "This property was a huge disappointment. I am used to excellent service by all staff at the BPG hotels and as a Platinum member have rarely been disappointed."
},
{
"reviewID": 583707,
"hotelid": 468,
"userName": "cindylady99",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "new york, NY",
"arrivalMonth": "12/2011",
"datePosted": "12/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "make sure to book your room with lake view",
"frequencyID": 3,
"title": "will stay Dophin again for next vacation",
"comment": "the most convinient location to visit EPCOT and HOLLYWOOD STUDIO"
},
{
"reviewID": 583708,
"hotelid": 1726,
"userName": "keepkidshome",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "12/2011",
"datePosted": "12/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "don't count on adjoining rooms if you need them-might as well leave the kids at home",
"frequencyID": 2,
"title": "nice hotel, terrible guest policies/service",
"comment": "I needed adjoining rooms since travelling with 2 yng kids. Did reservations by phone to ensure booked that way. Called again a few days before trip to confirm adjoining rooms. When arrived told that no adjoining rooms possible and would be on 2 different floors. Wife and I therefore had to split up and go to bed at kids bed-time. Totally ruined trip regardless of any other features. Would seriously warn any family planning similar trip to avoid this place."
},
{
"reviewID": 583716,
"hotelid": 468,
"userName": "FlyerGuy",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Charlotte, NC",
"arrivalMonth": "12/2011",
"datePosted": "12/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Location, but...",
"comment": "This hotel is in a great location and has great facilities in terms of pool, beach, playground, interior, etc.. However, my satisfaction ends there. In the Gold/Platinum check in line the representative was clueless about any features of the hotel, and unable to answer any questions. It took approximately 20 minutes to get us checked in, with no special requests other than asking about upgrade availability. Second point, there is 0 Platinum recognition at this property. While the room might be slightly better than the base room, it is not an upgrade by any means. In addition, the only Platinum perk is they waive the resort charge. Two points on this...first, everything in the resort charge is provided free to Platinum's by every other property already, and second, I found out during our trip that the 3 other parties we were traveling with all had the resort charge waived as well, \"for being valued BPG members\". These parties were all preferred members only with no status in the program. Next, food is horribly overpriced throughout the property. I am familiar with hotel /resort food being at a premium, but it is taken to a new level here. The quick service cafeteria, Picabu, is extremely slow to make the situation worse. Lastly, the room was what I would consider moderately clean throughout the stay. While not poor, it was not great either. However, there was a mild smell in the room that we could not identify (in their defense I did not ask about either). On the last morning, we were looking under the beds when packing and found a paper coffee cup filled that was slowly leaking and also molded. It had at least been there for several nights before we arrived. This was not far under the bed, but right at the edge where someone pushing a vacuum would have hit, or casually looking under would have found it. So while the room presented okay, I have serious concerns about the details in the cleaning."
},
{
"reviewID": 583744,
"hotelid": 1776,
"userName": "kac28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Flemington, NJ",
"arrivalMonth": "12/2011",
"datePosted": "12/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is the best Grandbourne staff we have ever experienced!",
"frequencyID": 1,
"title": "This hotel should be a Grandbourne training facility for \"how to do it right\".",
"comment": "The Philadelphia Downtown Belvoir staff deserve raises. From the front desk staff, to the maintenance staff, to the Club Room host, to the lobby bartender, and of course, the concierge team of Chris and Eric. . all met and exceeded our needs throughout our stay. The view from our room overlooking Logan Circle was spectacular and if you have never slept in a Belvoir bed, put it on your to-do-list! Our stay was made even more memorable on the night of my milestone birthday. We returned to our room from dinner to find chilled wine, cheese and crackers with a \"Happy Birthday\" greeting personally signed by each and every front desk staff member. WOW This staff is professional, caring and so friendly. They turned our get-away into a truly memorable experience."
},
{
"reviewID": 583919,
"hotelid": 664,
"userName": "TheEmu",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Lauderdale, FL, USA",
"arrivalMonth": "9/2011",
"datePosted": "12/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Needs another renovation",
"comment": "If you're staying here solely because you want to be close to Fort Lauderdale beach, then this is a fantastic place to stay; otherwise, it leaves a lot to be desired. The entire hotel looks like it could use a $100 million renovation. It feels old and unkempt, and the staff was less than excited to be there."
},
{
"reviewID": 584972,
"hotelid": 460,
"userName": "HolidayPartyOvernight",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bellevue, WA",
"arrivalMonth": "12/2011",
"datePosted": "12/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Poor Staffing and Service",
"comment": "The hotel room was OK, but walls were thin and we could hear people next door. Room Service took forever, 15+ minutes to answer phone, then 60+ minute wait for delivery. Valet was not taking calls, so had to walk down to lobby to request vehicle which was another 45+ minute wait in the busy lobby instead of in our room."
},
{
"reviewID": 584999,
"hotelid": 158,
"userName": "Bluesky",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seoul, South Korea",
"arrivalMonth": "12/2011",
"datePosted": "12/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 2,
"title": "Nice facility but lacks service...",
"comment": "Overall nice facility and room but hope to have more personality and non-intrusive services. Also hope they open club lounge more often."
},
{
"reviewID": 585105,
"hotelid": 1776,
"userName": "Matt3141",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "12/2011",
"datePosted": "12/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking at the hotel's garage seemed a bit expensive to me (I took the train in, so the fees didn't apply to me), but may be normal for the area. If you are driving in, factor parking into the total costs.",
"frequencyID": 4,
"title": "Fabulous Staff, Great Location, Good Weekend Rates",
"comment": "Very pleased with my first stay at this particular Belvoir. Great location - very convenient to the convention center, Chinatown, Reading Market, Franklin Institute, Art Museum, etc. It's a short walk from 30th St. Station if you have only a roller bag or backpack (or five minute/$5 taxi). Hotel itself was super comfortable; great beds, excellent workspace/desk and chair, new HD TVs, good shower and bathroom. Front desk staff were exceptionally nice, and gave me a cute Philly souvenir for my niece! I did not have a chance to go to the hotel's restaurant or lobby bar, but there's an Irish pub nearby. I will definitely return to this hotel when I come back to Philadelphia."
},
{
"reviewID": 585324,
"hotelid": 380,
"userName": "Greenthumb",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Northern California",
"arrivalMonth": "12/2011",
"datePosted": "12/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "A gem, close to the beach at a reasonable price. Choose the pool view, Princess Wing.",
"frequencyID": 3,
"title": "Hidden Treasure",
"comment": "Surprisingly, we found our room in the Princess Wing to not only have a pool view but an ocean view. The room was clean, beds were extremely comfortable and there was more than enough storage for 3 travelers for a 9 night stay. The balcony was great place to enjoy the nightly music as was the Pikake Terrace where the 35% discount on food was appreciated. The daily resort fee covered our parking, free bottled waters, wi-fi, phone calls and even beach amenties that we didn't expect. Thankfully this property is set back off the noisy main drag, but still has easy access to walking Waikiki. The gigantic holiday display made with gingerbread and chocolate made it feel like Christmas for our family.... Mahalo Princess!"
},
{
"reviewID": 585403,
"hotelid": 96,
"userName": "Martinn",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "CHARLESTON, sc",
"arrivalMonth": "11/2011",
"datePosted": "12/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The courteous staff go out of their way to make you feel welcome.",
"frequencyID": 2,
"title": "Close enough to Home",
"comment": "The staff and concierges made my family and I feel right at home. The view of the Dallas skyline was amazing, the open air balcony was awesome, and the location is perfect. It was nice to be out of the hustle of Dallas and still be so close. Only minutes outside of town, I was able to drive, take a cab or hitch a ride on the Tram into Dallas."
},
{
"reviewID": 603451,
"hotelid": 1776,
"userName": "shay",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "west columbia,sc",
"arrivalMonth": "12/2011",
"datePosted": "12/31/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "THE VERY expensive parking",
"frequencyID": 2,
"title": "This hotel is in a great location",
"comment": "I did like the fact that no one told me about parking and when I arrive home there a charge of 38 to my credit card. Wow 38 to park at a hotel that im staying at!!!!!!!!!!!"
}
]