[
{
"reviewID": 270601,
"hotelid": 1177,
"userName": "consult001",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "6/2011",
"datePosted": "11/1/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "This would be a great hotel for infrequent travellers who want a more economical option to staying in Manhattan, but still want easy access to the city. I would recommend that frequent travellers and business travellers find another option.",
"frequencyID": 4,
"title": "Disappointed",
"comment": "Perhaps this location is no longer interested in the business traveller. This was my third engagement in the area and I looked forward to returning with excitement as the prior two extended stays with this hotel had been wonderful. Management has changed though and I never felt appreciated as a recurring guest. The renovated rooms are lovely, but with restaurants in walking distance in such short supply, the lack of a microwave or refrigerator was a hardship when I am there week after week. Room service never did get it right for me and no attempt was made to encourage my repeat business."
},
{
"reviewID": 270786,
"hotelid": 19,
"userName": "Jack320",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "10/2011",
"datePosted": "11/1/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "No Electricty, No Hot Water No Internet yet charged full price",
"comment": "I stayed at the Belvoir on 29 October room 621, when the power went out in the area because I was told that the back up generator will start shortly and the hot water system is on the back up power."
},
{
"reviewID": 272071,
"hotelid": 1506,
"userName": "flyboy",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/1/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Despite being renovated, the rooms still have very dated furnitre, lack of meaningful HD content and poorly appointed bathrooms.",
"frequencyID": 4,
"title": "Marginally OK",
"comment": "Not sure what \"recent renovation\" means. The lobby was OK, but the hallways and rooms didn't even come close to reflecting being \"transformed by a recent $5.7 million renovation\". This is definitely one of the worst Belvoirs I've experienced in some time. I'm horrified to think what it was like before the \"renovation\". I would strongly recommend going elsewhere unless location next to the noisy interstate is a must."
},
{
"reviewID": 272123,
"hotelid": 795,
"userName": "stillhungry",
"overall": 1,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Texas",
"arrivalMonth": "11/2011",
"datePosted": "11/1/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Service",
"comment": "Ordered room service at 8 pm...waited an hour & was told they'd send it up....waited another hour...no food...when I called front desk, they explained that hotel was full and only one person working room service..why didn't they know that they were going to be busy? Don't they check their reservations? Terrible service, cannot get connected to wifi either...worst Belvoir I have ever experienced!!!"
},
{
"reviewID": 272661,
"hotelid": 96,
"userName": "Sheri",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Garland, Texas",
"arrivalMonth": "10/2011",
"datePosted": "11/2/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff service stinks!",
"frequencyID": 2,
"title": "While the hotel was very nice, the staff were rude, unhelpful, and discourteous",
"comment": "The room itself was very nice. The sofa bed didn't have sheets or a blanket or pillow, so when asked the staff simply stated they didn't have any more. They didn't even bother to offer an alternative. There weren't any cups in the room to accomodate water, so we asked the staff for cups. They were rude and said they didn't have any. The lounge for Grandbourne patrons was very nice with ample food and flavored water. Why couldn't the staff be as nice as the accomodations? So, if you don't need anything from the staff you would have a nice stay here."
},
{
"reviewID": 272807,
"hotelid": 127,
"userName": "gail60",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/2/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "iPad use in lobby main floor only. Most inconvenient for business work in the comfort of your room",
"frequencyID": 3,
"title": "Short on amenities",
"comment": "disappointed that the customer has to use lobby computers for internet access as there isn't wi-fi in the rooms unless one uses the cable. Most inconvenient for iPad users."
},
{
"reviewID": 273285,
"hotelid": 460,
"userName": "DARRYL",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "VICTORIA, CANADA",
"arrivalMonth": "10/2011",
"datePosted": "11/2/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff are clearly not a unit or team. Its a case of I'll do it my way, good bad or in between. The concierge staff was excellent as were the Club Lounge staff and food.",
"frequencyID": 4,
"title": "NOISY, STARK ROOMS, NON RESPONSIVE STAFF",
"comment": "I am a Platinum level guest who stayed at this hotel for the first time last week. I was told at check in I was UPGRADED to a JUNIOR SUITE. I arrived on the 27th floor to find my room opposite the elevator (think noisy and you'll be correct) and when I opened the room, it was far from a suite but rather an oversized room with a sofabed and a room meeting table with 4 chairs - stark and uninviting I'd call it. I called the front desk to express my concern about being so close to the noise of people coming and going at the elevators and waited as the phone rang and rang, for over 10 minutes on 2 different attempts to reach someone. I finally gave up as I was heading out for dinner. I tried again when I came home and once again, no once answered. I had a sleepless night with noise from the guests coming and going and when I checked out I expressed my concerns to the front desk agent. She offered a few points, none of which were ever deposited, and that was it! I told her how unhappy I as with the hotel and that Id look to the Westin the future for my Seattle accommodation. She gave me a 'do what you want look'. When I went to retrieve my car, the doorman and parking attendent stood by my car for a full 5 minutes waiting for me with hand out, EXPECTING a tip for what they had done which was part of their job! I felt pressured to leave them each something, their body language and facial expressions screamed 'where is my money' and with disgust I drove away thinking I'll never, never return to the hotel. It has alot of work to do personnel wise."
},
{
"reviewID": 273291,
"hotelid": 828,
"userName": "Ted62",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/2/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Why stay anywhere else",
"comment": "My advice, why stay anywhere else. The staff is the best in teh business. helpful, friendly and anticiaptes your needs. Teh facility (room, Gym, restaurant) all rate at the top of the list. I stay at least 60 nights per year in hotels. This one is a gem"
},
{
"reviewID": 273402,
"hotelid": 421,
"userName": "MissCherryBomb",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Oakland, CA, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/2/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location, beautiful hotel, bad service.",
"frequencyID": 2,
"title": "Unprofessional Staff",
"comment": "Very unhappy with nearly all experiences with the hotel staff. When we drove up to the curb, the bellmen ignored us--despite that it was pouring rain and snow (Oct 30 storm). I had to get out of the car and ask for help. The bellman said he would help me, so I went back to the car. 10 mins later, he was still tending to other people, hailing cabs. I got out of the car again, to ask for help AGAIN and he said \"oh yeah\", as if he forgot about me. This was my first impression of the generally unprofessional attitude of the staff. I then waited to 20 mins to check in, just to be told that I could not do so until 3pm! There was only two people checking in dozens and dozens of guests, but the staff were still working at a SNAILS PACE! No sense of urgency at all. I then went to see where my luggage was, so I could figure out what to do with it and was told it would be taken to the storage room until we could check in later. We left and came back later, to check in. Upon return, I waited for another 30 mins in line, just to be told that because I did not have a ticket for my luggage, I could not get it out of the storage room! I walked around, trying to find someone to help me with the situation and saw my luggage just sitting on a luggage cart, in the middle of the lobby! I was furious. We went up to our room and decided to stay indoors, since the storm was so bad outside. Then entire rest of the night, we were awoken by drunken Halloween partiers, because the door was too small from the frame and there was a 1/2 inch gap, which allowed all of the hallway noise to funnel into our room. The next morning, we were up early. We did not have a \"do not disturb\" sign on the door, but did not think that the housekeeping crew would bother us so early. Wrong. We heard a knock at the door at 8:45. Before we could answer, she just let herself in! I couldn't even believe it. I was so happy when we finally left. NOT a good experience, what-so-ever."
},
{
"reviewID": 273413,
"hotelid": 865,
"userName": "Kathy50",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey",
"arrivalMonth": "10/2011",
"datePosted": "11/2/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "They went out of their way to help us.",
"frequencyID": "",
"title": "Warn and Friendly",
"comment": "We stayed here 2 nights after the snow storm this past weekend. The hotel and it's staff were slammed!! People, children and dogs everywhere you looked! I never saw a staff member without a smile and a friendly word. The bartender Sat night in the Pub,deserves a medal! He must have handled 100 orders in th short time we were in there and never messed one up, or seemed rushed or cranky. He has my vote for employee of the month :) The room was large, clean, warm. The people wonderful. If our stay went this well in this situation it can only be better normally Thank You Belvoir !!!"
},
{
"reviewID": 274049,
"hotelid": 353,
"userName": "tommyo",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "barbados",
"arrivalMonth": "10/2011",
"datePosted": "11/3/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "its not up to the standard i would expect for a Belvoir",
"frequencyID": 4,
"title": "its a dump",
"comment": "i stayed from sunday to wens morning in a club room .....Club lounge was a nice room but the facilities for breakfast were basic with no bottled water available unless on request."
},
{
"reviewID": 274626,
"hotelid": 95,
"userName": "BB5770",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Kansas City, MO, USA",
"arrivalMonth": "7/2011",
"datePosted": "11/3/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "They allow dogs under 75 pounds.",
"frequencyID": 2,
"title": "Overall good stay, but some details were sloppy and valet was slow",
"comment": "The Belvoir on the plaza is a great place to stay. It is in a very convenient location, we had fun walking to the shops and restaurants. The valet was slow, so we ended up parking our car ourselves a couple times. The room was nice, but certain details were sloppy. For example, the popcorn ceiling was peeling and obvious spray paint touch ups in areas."
},
{
"reviewID": 274628,
"hotelid": 460,
"userName": "uamchris",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "Multiple",
"datePosted": "11/3/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Best Platinum Recognition",
"frequencyID": 4,
"title": "Best Platinum Benefits in Seattle",
"comment": "I've stayed at Grandbourne hotels in Seattle over 30 times in the past 16 months and the Belvoir Seattle Hotel provides the best upgrades, service, and platinum amenities in Seattle."
},
{
"reviewID": 274640,
"hotelid": 421,
"userName": "PORTTRAVELER",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/3/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Very Pleasurable experience!",
"comment": "This is a very nice hotel in the middle of Manhattan. Location could not be more prime. It is close enough to Times Square but yet not on top of it. Hotel staff was VERY pleasant and accommodating. Obtaining taxis was very easy due to the Taxi person whistling taxis for us. Room size was also very nice. If possible try to ask for a corner room. :) Rooms well kept and renovated. (We were told we were in a renovated room?) Def would recommend and visit again. Only thing I did not like was paying $3.25 per item to check baggage at the Baggage Check upon check out since we were staying in the city a few hours after check out. Overall, :) ."
},
{
"reviewID": 275513,
"hotelid": 1765,
"userName": "Guest",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Brasil",
"arrivalMonth": "10/2011",
"datePosted": "11/4/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "The worst Grandbourne Hotel I had ever been",
"comment": "Extremely rude check in, with one or two exceptions, staff is terrible and room is not confortable. 100% sure, the worst Grandbourne hotel I had ever been."
},
{
"reviewID": 276218,
"hotelid": 995,
"userName": "asoto",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA",
"arrivalMonth": "10/2011",
"datePosted": "11/4/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The elevator sucks. Front desk staff aren't any better.",
"frequencyID": 4,
"title": "Get a ground floor room and no internet.",
"comment": "The location is a great benefit for this cute, older hotel. The lobby and grounds are really cute. That's where it ends."
},
{
"reviewID": 276264,
"hotelid": 377,
"userName": "Vicky72",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sydney NSW, Australia",
"arrivalMonth": "7/2011",
"datePosted": "11/4/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent pool area for kids!!! Great location!!! Friendly service...",
"frequencyID": 4,
"title": "An Amazing Time!!!",
"comment": "It was our 8th visit to Honolulu and our 2nd time staying at the Belvoir. First time being our Honeymoon 16 years ago. We bought the kids this time and I would have to say we all had an amazing time. Excellent staff, service , amenities, views and the list goes on. We would definitely come again hopefully next year. My kids loved the pool area , Baskin Robins and the beach. We had access to the 30th floor for Breakfast and it was excellent, great food and amazing view. Loved our stay with you and have been recommending to all our friends. Thank you again and hope to see you soon."
},
{
"reviewID": 277962,
"hotelid": 865,
"userName": "VeryGoodPointsStacey",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Charleston, SC",
"arrivalMonth": "7/2011",
"datePosted": "11/5/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "I wouldn't return until the rennovation is done.",
"frequencyID": 4,
"title": "Desperately In Need Of Renovation",
"comment": "have a love hate relationship with the Belvoir Parsippany. Ive spent over 6 weeks at the Belvoir this year alone and sometimes feel like Im a glutton for punishment. The hotel is finally undergoing an very long overdue $15 million dollar renovation. Until the renovation of the guest rooms is complete, the hotel will be at a disadvantage to any other hotel in the area. In the lobby, you can check out the new fabric, paint chips and floor plan for the renovations, but dont expect to see them anywhere else. The gym, however, just reopened after a major renovation. The service at the hotel is spotty at best. Some of the staff at the front desk is great one guy in particular remembered me by face (not name, thats okay though) and had some great restaurant suggestions. Unfortunately, even though Im platinum, I didnt get any type of room upgrade. However, they did offer a coupon for free sliders at the bar and two free breakfast coupons (the concierge lounge was closed a few days)."
},
{
"reviewID": 277999,
"hotelid": 1719,
"userName": "tml2011",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": 50888386758,
"arrivalMonth": "8/2011",
"datePosted": "11/5/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Beautiful views / great amenities",
"comment": "Great views, great service and wonderful grounds. I would highly recommend this resort to business people and vacationers alike!"
},
{
"reviewID": 278012,
"hotelid": 421,
"userName": "Unhappy07",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/5/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Rooms are extremely small, no drawers to put your clothes, and the first night we arrived, the heater wasn't working!!",
"frequencyID": 2,
"title": "Worst hotel I have ever visited!",
"comment": "I was tagging along on a business trip with my husband who was in New York for a conference. We arrived at the hotel, checked in and made our way to our room. Room is over stating, it was the size of a closet! No drawers to put your clothes, the in room safe was locked and the heater wasn't working! The morning after we checked in, promptly at 8:00 am, the whole room started shaking!! Not an earthquake, but construction that was being done! It was so loud the mirror in the bathroom was vibrating!! I wish the front desk had warned us about the construction! We stayed a total of two days and it was an absolute nightmare! You couldn\"t even hear yourself think, much less carry on a conversation! I don't think I would recommend this hotel to anyone, nor would I ever stay here again!"
},
{
"reviewID": 278287,
"hotelid": 3079,
"userName": 737823,
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/6/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Rough around the edges",
"comment": "Overall this hotel is very dated and rough around the edges. Due to its proximity to UT, there are many loud groups of college students and young adults. I stayed in a clubroom on the 15th floor and found the room to be incredibly musty and had numerous carpet stains. There are better BPG properties in the Austin area."
},
{
"reviewID": 279501,
"hotelid": 421,
"userName": "GKGLondon",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Westminster, London, UK",
"arrivalMonth": "11/2011",
"datePosted": "11/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Construction going on!",
"frequencyID": 2,
"title": "Yuck!",
"comment": "For the price I paid, I expected a clean room with furniture that was intact. What I got was a bathroom with dirty floor/walls and a dresser with a piece of the top ripped off. (I have photos but no way of posting them here.)"
},
{
"reviewID": 280007,
"hotelid": 115,
"userName": "ThrownOut",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boulder, CO",
"arrivalMonth": "11/2011",
"datePosted": "11/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Do NOT consider a thrice personal confirmation for a booked, prepaid room to be held for you!!! They will sell you out, given any chance to do so.",
"frequencyID": 2,
"title": "GOLD preferred member Kicked out @ 1am",
"comment": "I had pre-booked and pre-paid for a 2 night stay at the Birmingham Belvoir Hotel. Called the morning of and immediately after our flight arrived in Huntsville to confirm our room. Upon arriving at the Hotel @ 1am, we were told the hotel had sold-out 20 minutes earlier and even though I had called several times and prepaid we were kicked out. A group of pilots and flight attendants entered the hotel as we were leaving, I bet they were not turned down."
},
{
"reviewID": 280227,
"hotelid": 468,
"userName": "Franko963",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Coconut Creek, FL, USA",
"arrivalMonth": "5/2011",
"datePosted": "11/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "So much to see you will have to come back to see it all!",
"frequencyID": 4,
"title": "A fabulous resort hotel!!",
"comment": "I travel over 100 days a year, all over the world. Trust me, there is no place like The Swan & The Dolphin, anywhere! The architecture is completely unique, it will have you admiring it's magnificent use of water effects, shape and color. It's location is fabulous for keeping yourself entertained. I would even recommend skipping the parks one or two day's to just relax and enjoy all this jem has to offer. ,, relax by one of their pools, play tennis, basketball, miniature golf, or ride on their private lake in a Swan paddle boat (a favorite past time of Michael Jackson when use to frequent the place in the 1990's), ride the water taxi just for fun or to Epcot and Disney Studio's. Stroll down the replica 1930's New Jersey Boardwalk next door, you might run into side walk magician! They have a play ground for the kids and offer children's programs to give you an your mate few hours to yourself if you need a break. Did I mention the fabulous spa or one of more than 8 dining choices including four 4 star choices. Did I mention the Candy shop, ice cream shop and art gallery? Don't even think you have to put on heirs here, it's Disney friendly staff will make you feel at home no matter if you want to dress up for a magnificent meal or just throw on shorts and tee shirt. This hotel was once the only 5 star property at Disney and she has aged magnificently. She is starting to show her age a slight bit accounting for the 4 of 5 star rating I gave her today but, if you want a fantastic resort vacation with your family this place will not disappoint."
},
{
"reviewID": 280311,
"hotelid": 1726,
"userName": "navygurl",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Marine Corps Base, Camp Lejeune, Jacksonville, NC, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "It is not that good!",
"frequencyID": 2,
"title": "Miserable stay!",
"comment": "I reserved my room almost a month in advance and king size beds were available, BUT yet when we checked in we got two doubles? So my husband and I were to sleep in separate beds??? We slept horribly! They don't explain all their hidden taxes and they charge for parking at THEIR own hotel? I thought staying here for the Marine Corps Ball will be best. I would've rather stayed at a rinky dink hotel after staying here!! I will never stay here again or recommend people stay here!"
},
{
"reviewID": 280359,
"hotelid": 1751,
"userName": "SJFSDF",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Salinas, CA",
"arrivalMonth": "11/2011",
"datePosted": "11/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "They don't know how to keep and honor a reservation made many days in advance.",
"frequencyID": 2,
"title": "Worst Hotel Stay ever!",
"comment": "I recently stayed at the Belvoir in Pleasanton and I will NEVER stay in a Belvoir hotel again. The experience from"
},
{
"reviewID": 280759,
"hotelid": 177,
"userName": "Travler4",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mesa, AZ, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/7/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Not to stay at this hotel, health issues",
"frequencyID": 4,
"title": "Never Stay at this hotel",
"comment": "This hotel should not be a part of Grandbourne list. The room was dirty, broken lamp, mold and stains in tub and, ect..."
},
{
"reviewID": 281043,
"hotelid": 1523,
"userName": "marysolc",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ponce, Puerto Rico",
"arrivalMonth": "5/2011",
"datePosted": "11/7/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Location location",
"comment": "Excelenre and geogeous hotel right in old san juan. Waking distance from the best bar, restauranr and shopping. The hotel staff is very courteous and helpful, Ill be staying back in january 2012 for Las fiestas de San Sebastian."
},
{
"reviewID": 281397,
"hotelid": 1784,
"userName": "hungryballerina",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manila, Philippines",
"arrivalMonth": "10/2011",
"datePosted": "11/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Underwhelming",
"comment": "Generally ok for the price. The room was big and clean enough. The breakfast buffet was nothing great, the front desk did not give us coupons (breakfast was included in our rate) and there was some delay in checking out because we were charged for our breakfast. There was also one day when we left our hotel around lunch time and when we got back that evening our rooms were not cleaned and I had to call the front desk for towels. The gym is adequate."
},
{
"reviewID": 281518,
"hotelid": 1719,
"userName": "Kimmy63",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Accra, Ghana",
"arrivalMonth": "7/2011",
"datePosted": "11/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The neatness and calm atmosphere",
"frequencyID": 4,
"title": "This hotel is superb!!",
"comment": "The reception is just wonderful and people are so very nice. Rooms are spacious and great views. Ah! great meals too in a couzy restaurant. I love everything!!"
},
{
"reviewID": 281733,
"hotelid": 270,
"userName": "daughters2",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey",
"arrivalMonth": "11/2011",
"datePosted": "11/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "no smoking or gambling",
"frequencyID": 2,
"title": "room cleanliness",
"comment": "I have stayed at this hotel many many times. This is the first time i was disappointed. I returned to my room to at 4pm to find it had not been made up. The first response was to tell me that they clean until 5. I find that interesting since check in is at 3. I explained to the manager this was unacceptable and that I would out for a drink and return in an hour, at which time the room needed to be done. I then asked for some compensation. On my return there was a note notifying me of a $40 credit. They could have done more with my 2 night stay."
},
{
"reviewID": 281758,
"hotelid": 760,
"userName": "PhoenixNR",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Location! You don't need to stay on Duvall street with the shuttle - plus you have the beach!",
"frequencyID": 3,
"title": "A welcome surprise!",
"comment": "We used our starpoints to book this Belvoir, when we were hoping to get the Westin, which is closer to Duvall Street where the action is. I could not have been more wrong! This property is across the street from the beach, has a great pool and a FREE shuttle to and from Duvall street! It has the best of everything. We loved it and our room was great. Shout out to Grant at the front desk who gave us great recommendations for places to try and Mr. Ed who drove the shuttle and told us all about Key West. You guys are great! Thanks for a great stay in Key West!"
},
{
"reviewID": 282047,
"hotelid": 270,
"userName": "farcpr",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cherry Hill, NJ, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel personnel are very interested in making your stay perfect",
"frequencyID": 3,
"title": "Perfect",
"comment": "It's very easy to find things to complain about (usually) but my stay at this hotel was perfect. There was nothing to complain about and all my requests were handled quickly and politely."
},
{
"reviewID": 282146,
"hotelid": 380,
"userName": "FrequentFlyerGuy",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "5/2010",
"datePosted": "11/8/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Hasn't been renovated in forever.",
"frequencyID": 2,
"title": "What a dump",
"comment": "This hotel hasn't been updated in forever. Nothing inside fits the Belvoir brand standard. The carpets, bathrooms and walls are soiled and stained. The hotel is very large and there is no personal attention or sense of urgency with the staff. There are lines for everything. They don't even have the regular shower head or bed. There is a very loud and touristy dinner show at the pool at night, so don't plan on falling asleep before 10pm. The food is ludicrously over priced. No BPG recognition beyond a higher floor. No club lounge. Poor wifi signal."
},
{
"reviewID": 282343,
"hotelid": 1391,
"userName": "jj49",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Its a beautiful facility that is lacking in customer service and places to eat.",
"frequencyID": 4,
"title": "Not enough restuarants",
"comment": "Hotel is beautiful, but staff was slow to get us checked in ...we had to wait until 530, during our wait none of the restaurants were open just the lobby bar area and it was packed, and no where to sit down. This is a 5 star hotel with just two restaurants. Because we didn't have reservations we had to go drive to the casino for dinner at Shulas, great food, but it was an inconvience. None of the restuarants were open until 5:30. Really don't know what management was thinking......what a waste of opportunity to make money ......... instead they used the opportunity to upset everyone"
},
{
"reviewID": 345052,
"hotelid": 3616,
"userName": "SteveSoccer",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Stamofrd, CT",
"arrivalMonth": "10/2011",
"datePosted": "11/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The Belvoir name was upheld and should be proud thanks to the Stamford Belvoir.",
"frequencyID": "",
"title": "Best Hotel I've ever stayed in!",
"comment": "I stayed at your hotel 6 nights (October 30-November 4) in room #930. This was this best hotel I've ever stayed in. Why? First impressions were great when I walked in your beautiful lobby. I really liked the free access to computers/internet (on large screen monitors) and printersin the lobby! Every staff member I encountered throughout the week was dressed neatly and very professionally in suits; and they were friendly to me whenever I walked through the lobby. A special thanks to Humberto (host/server) who graciously allowed me to read and write in the restaurant near closing time even though I did not buy anything to eat or drink. He was very hospitable to me. My room (#930) was immaculate and comfortable. I would really like to applaud whoever it was that refreshed my room every day. They went the extra mile, keeping the room spotless and stocking the bathroom with extra toiletries which I enjoyed using. Thanks for such a memorable stay that I won't soon forget. Great job!"
},
{
"reviewID": 346024,
"hotelid": 344,
"userName": "BrianGoldBPG",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Bay Area",
"arrivalMonth": "10/2011",
"datePosted": "11/8/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Club Lounge",
"frequencyID": 2,
"title": "I've fallen in love with Belvoir all over again...",
"comment": "I've stayed at several Belvoir hotels recently and I must admit that they been sub-par or average at best. I noticed online that the Gateway had been recently remodeled and had mostly good reviews so I decided to give Belvoir one more try. I'm so glad I did! This was one of the best hotel stays I've ever had. EVERYONE I encountered was friendly and accommodating, the bed was super comfortable and I loved the gym, pool and hot tub. Hats off to the entire management team and staff members for a well deserved 5-star review. I spent 4 nights there and didn't want to leave."
},
{
"reviewID": 346112,
"hotelid": 15,
"userName": "Bob648",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Massachusetts, USA",
"arrivalMonth": "7/2011",
"datePosted": "11/8/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs upgrade - way below other properties",
"frequencyID": 4,
"title": "Dirtiest hotel I've ever stayed at",
"comment": "Was there over the 4 th of July weekend -was upgraded to Club Class - hotel short staffed for holiday weekend- room was absolutely the dirtiest room I've stayed in . No Air conditioning despite 98 degree weather-have pictures of dirty phone and room-understand they are refurbishing the hotel- why not start at the club level- happy with every other BPG stay but this one- work in adjacent area and will not recommend !"
},
{
"reviewID": 346586,
"hotelid": 1725,
"userName": "Bostonian22",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't be in a hurry to eat when you use the dining room.",
"frequencyID": 2,
"title": "One Drawback",
"comment": "The only issues I had were with the restaurant facilities which seemed to be always understaffed. The waitstaff were all pleasant and very accommodating but they took a long time to get things moving."
},
{
"reviewID": 346765,
"hotelid": 989,
"userName": "NotImpressed2011",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Springfield, MA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/9/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "room are very dated, staff was very friendly.",
"frequencyID": 4,
"title": "Our stay",
"comment": "Room is dated, some other guests laundry in closet."
},
{
"reviewID": 346889,
"hotelid": 664,
"userName": "JimFla",
"overall": 4,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "West Palm Beach, FL, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Verify special requests at check in.",
"frequencyID": 4,
"title": "Room requests not met",
"comment": "Nov. 2011"
},
{
"reviewID": 346939,
"hotelid": 198,
"userName": "Louise61",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Rockford, IL, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel exceeded all of our needs & expectations.",
"frequencyID": 2,
"title": "This hotel exceeded our expectations!",
"comment": "We began an 8 day road trip to Georgia and onto Florida by reserving two rooms at the Music City Belvoir in Nashville for our first night away. We were so impressed we decided to return to stay again on our very last night."
},
{
"reviewID": 347087,
"hotelid": 995,
"userName": "TH66",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Napa, CA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/9/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Fine for families, not good for the business traveler",
"frequencyID": 4,
"title": "Not for a business traveler",
"comment": "The staff was fantastic, but this hotel is not for the business traveler. Belvoir notoriously has the worst desk - with no outlets to plug in a computer, but many facilities will have a lamp with a plug in or a strip outlet. This property had nothing. It's also in desperate need of a renovation."
},
{
"reviewID": 347358,
"hotelid": 1703,
"userName": "VincentF",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "midwest",
"arrivalMonth": "11/2011",
"datePosted": "11/9/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Expect to pay the high ransom for internet service, breakfast, and toiletries because they know you have little choices. Free internet is in the lobby lounge, but there there are few plugs and no privacy to work.",
"frequencyID": 4,
"title": "Pricey plus",
"comment": "Gorgeous hotel!! Great rooms, quiet and comfy. Much too costly, AND they charge $13 extra for internet service in rooms. The breakfast is limited in choices, poorly prepared and NOT worth the $18, but nothing else is within walking distance. The gift shop prices are outrageous for very limited toiletries and sundries, and no other shops in walking distance. This is a hotel for the 1%ers. The Phoenix \"downtown\" is desolate."
},
{
"reviewID": 347713,
"hotelid": 3675,
"userName": "Marlene64",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "They will help you with anything!",
"frequencyID": 2,
"title": "Loved the staff",
"comment": "The staff at this hotel is very accommodating and very friendly. I loved the bed and slept the best I have in a long time."
},
{
"reviewID": 347817,
"hotelid": 865,
"userName": "DrTom",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sidney, OH",
"arrivalMonth": "11/2011",
"datePosted": "11/9/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor quality food priced as if it is high quality food.",
"frequencyID": 2,
"title": "Service and food",
"comment": "The building is beautiful and elegant both outside and inside. After you are overwhelmed by the interior you stand at the front desk waiting to be served..... Finally you get your room and it is a nice room. The cleaning staff forgot the coffee so two calls and two hours later we had coffee. The website said that the restauant served breakfast, lunch, and dinner with a breakfast or salad bar but only had one out of three. This was good since the food was outrageously overpriced and of very poor quality. If you stay there, just plan on eating out and enjoy the building"
},
{
"reviewID": 347957,
"hotelid": 1776,
"userName": "MrTee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Potomac MD",
"arrivalMonth": "11/2011",
"datePosted": "11/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location with spectacular views of Philadelphia",
"frequencyID": 4,
"title": "Wonderful Experience",
"comment": "Great facilty, great location, wonderful friendly staff make me look forward to each time I visit this hotel. It is convenient to all downtown businesses, events, and tourist attractions. The staff, from top to bottom, is friendly and go out of their way to assist guests in anyway possible. I would not consider staying anywhere else in Philadelphia."
},
{
"reviewID": 348091,
"hotelid": 942,
"userName": "FlyingGypsy67",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Raleigh, NC, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/9/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is outstanding!",
"frequencyID": 1,
"title": "Fantastic Staff!",
"comment": "I stayed two nights (November 4-5) as part of an Amnesty International conference. Staff at the hotel were -- without fail -- hospitable, efficient and skilled. Every individual I interacted with, from the courtesy van driver, to the bar staff, to the clerks at the front desk was excellent."
},
{
"reviewID": 348506,
"hotelid": 177,
"userName": "Ralph",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cleveland, Ohio",
"arrivalMonth": "2/2011",
"datePosted": "11/9/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Old and dirty.",
"frequencyID": 3,
"title": "Don't do it.",
"comment": "I've stayed here for at least a week at a time in February for a number of years. The facility has steadily gone down, and is now at a point where I will not consider it again. The hallways and rooms are run down and in need of a major renovation and pets are allowed in any room. The place is loaded with dogs that should be limited to the first floor only. Never again."
},
{
"reviewID": 348518,
"hotelid": 158,
"userName": "Lulucas",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Indiana,",
"arrivalMonth": "11/2011",
"datePosted": "11/9/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Convenience",
"comment": "Being a female business traveler, the convenience of registering at the front desk and unloading luggage is an attraction to certain hotels. Tonight I checked in and the valet said it would cost me $10 to leave my car parked in the front only to take my bags to my room. He proceeded to tell me free parking was provided in the garage. Check in desk offered no assistance. Off I go to the parking garage and pull my suitcase and computer bag across the skybridge to the 6th floor. Then back out of my room for a meeting. Now why does it cost $10 to simply unload your vehicle and then move the car. It looks to me your valet is trying to make $10 where he can. A hotel of this size has no where to unload. Or use the bellman and give him $10 to carry your bags. Very sad at the lack of customer service."
},
{
"reviewID": 348656,
"hotelid": 3052,
"userName": "Mooner",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Albany, NY, USA",
"arrivalMonth": "7/2011",
"datePosted": "11/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for walking Tribeca, SoHo, and Chinatown",
"frequencyID": 3,
"title": "Great Tribecca Addition",
"comment": "Belvoir Tribeca 's location, straddling SoHo (directly above), Tribeca (directly below), China Town, and Little Italy, (short walks East), make it an ideal setting for exploring these very diverse and fascinating ' real New York City' neighborhoods, with such a wide range of architectures, shopping (international designers to street-corner hat sellers), dining opportunities, (from best-of-NY (e.g. NOBU) - to great pizza-slice joints). And close-by A-C-E and #6 Subway lines offer quick access to the rest of Manhattan."
},
{
"reviewID": 348986,
"hotelid": 421,
"userName": "DebinSTL",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "St Louis, MO, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location - service is substandard",
"frequencyID": 2,
"title": "Front Desk staff is horrible",
"comment": "This was our first stay since achieving platinum status with Grandbourne and I was expecting a little recognition for our loyalty. What I received was the worst front desk staff I have ever seen. I had to ask for all the priviledges that a platinum member was entitled too instead of them being automatically offered. And each time I stopped at the front desk to ask about the club lounge access or something else, the staff seemed annoyed with me. This hotel has nice but very small rooms and the location just can't be beat."
},
{
"reviewID": 349032,
"hotelid": 166,
"userName": "nettiefritz1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Weston, fl",
"arrivalMonth": "11/2011",
"datePosted": "11/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great service",
"comment": "The only two downsides to the hotel were lack of drawer space (no dressers) and a vault. Otherwise the bed was extremely comfortable and we were very happy with the service."
},
{
"reviewID": 349093,
"hotelid": 861,
"userName": "Danielt",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Palo Alto, CA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Problems",
"comment": "Charging me $2.23 each time I made a toll free 800 number phone call is outrageous. The in room wifi was spotty at best and unavailable frequently. The room is poorly lit making it hard to read in the room."
},
{
"reviewID": 349258,
"hotelid": 1765,
"userName": "Globalgirlster",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco Bay Area",
"arrivalMonth": "10/2011",
"datePosted": "11/10/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Stay at the Inner Harbor instead.",
"frequencyID": 4,
"title": "Hotel Needs A Reno -- STAT!",
"comment": "I stayed at the Belvoir Baltimore City Center recently for a conference and I was disappointed at every turn."
},
{
"reviewID": 349404,
"hotelid": 380,
"userName": "Ericb",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maui, HI",
"arrivalMonth": "11/2011",
"datePosted": "11/10/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location. Facility is getting old.",
"frequencyID": 3,
"title": "princess kaiulani",
"comment": "This was my third stay here and I was very disappointed in several ways. They had a room ready when I arrived early in the day but I had to downgrade my room to a different building to get it because of electrical problems in the area I reserved. When we returned to our room after 4 pm the next day, room service had still not cleaned the room. The breakfast bufffet was really terrible and over priced. The pancakes were dried out & hard, eggs cold and hard."
},
{
"reviewID": 349480,
"hotelid": 377,
"userName": "Steve8857",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Michigan",
"arrivalMonth": "10/2011",
"datePosted": "11/10/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Be wary. Service is uneven, fragmented.",
"frequencyID": 3,
"title": "My 2nd (and probaly last) stay",
"comment": "My first experience with this hotel occurred a couple of years ago. There were a number of disconcerting problems which I shrugged off as anomalies. I returned for a 2nd week-long stay last month. I was terribly disappointed. I had to wait in a very long check-in line only to find my room reservation was wrong. That took a full day to fix. I had to move into another room. After a day there, the A/C started leaking, soaking the carpet and leaving a moldy smell for the rest of my stay. I tried repeatedly to get this fixed and was ignored. Service was uneven. I felt treated as a low class citizen compared to the \"BPG Elite\" customers who frequently get to the front of the rest of us who had been waiting in long lines. To cap off the sub-par experience, at checkout I was surprised to be hit with WiFi fees that had been advertised as free. That took yet another call to management to fix. Given the price to stay there, I had expected a little better treatment. There is something terribly fragmented and uneven about the service here. Be wary. It's not as nice as it looks."
},
{
"reviewID": 349500,
"hotelid": 3068,
"userName": "ShannonDoor",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Harrisonburg, VA",
"arrivalMonth": "11/2011",
"datePosted": "11/10/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "It is very well kept, clean. Internet is not free.",
"frequencyID": 2,
"title": "Noisy Room",
"comment": "A nice facility hampered by unacceptable mechanical systems noises in my room, Room 434. HVAC dampers slamming shut and water hammer of pipes would have made anything other than a heavy sleeper think that they were in a haunted house. Just way too noisy. And why in the world would one want to pay for in house internet?"
},
{
"reviewID": 349844,
"hotelid": 3175,
"userName": "Cowboys",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/10/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location for Arlingtons great attractions",
"frequencyID": 3,
"title": "Trying to be nice.",
"comment": "I will keep this short. We were told that our room was not ready and that they would contact us thru my cell when it was. Even asked for the number, never got a call. We asked for adjoining rooms, they said we got you adjoining rooms. I guess we should be happy they were on the same floor. I asked do you have wi-fi they said yes, I should have asked if they have working wi-fi."
},
{
"reviewID": 349950,
"hotelid": 1776,
"userName": "Gina",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "LI, NY",
"arrivalMonth": "11/2011",
"datePosted": "11/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Everything was worth the price.",
"frequencyID": 1,
"title": "Excellent Stay",
"comment": "Other than the extended wait to check in because our room was not ready. Our overall experience and stay was EXCELLENT. The 1 king bedroom room was very spacious, sexy and comfortable. The room looks exactly like the picture on the website. Belvoir staff, keep up the good work. Customer service means EVERYTHING!"
},
{
"reviewID": 350105,
"hotelid": 421,
"userName": "Cookie26",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Clean - in the heart of the city",
"frequencyID": 3,
"title": "Fabulous Location",
"comment": "The updated rooms are great. The location of the hotel is within walking distance of all major attractions. You can't beat the price!"
},
{
"reviewID": 350172,
"hotelid": 756,
"userName": 1234,
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hartford, CT, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Service!",
"frequencyID": 3,
"title": "Hospitality is outstanding",
"comment": "The hotel staff gave us great service. They were prompt, polite, and accommodating, despite the fact that they were very busy the weekend we were there. They were extremely helpful."
},
{
"reviewID": 350303,
"hotelid": 13,
"userName": "beauxeault",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/10/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Good experience - average Belvoir",
"comment": "My experience here was in line with what you generally expect at a typical Belvoir. Nice facilities that are not astounding but offer a good degree of comfort. As a BPG platinum member, I was upgraded to a room referred to as a \"suite,\" but which was actually a junior suite (i.e. the living area was not in a separate room from the sleeping area), but was grateful for the upgrade."
},
{
"reviewID": 350652,
"hotelid": 989,
"userName": "FremontDave",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Hampshire, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great all-inclusive facilities - comfortable room and bed, fitness center (w/pool), location, business center, food, staff.",
"frequencyID": 3,
"title": "Great hotel with lots of available features",
"comment": "I stayed in a very clean and comfortable room. Great pool for lap swimming as it is a good size for a hotel pool and the exercise facility opens early. The food at the bar/restaurant was excellent and the staff was friendly. You do have to pay for parking that is part of the hotel but it is not too costly for an underground facility in a city. Internet service in the room also had a charge but access to a computer and printer at the business center was available for free."
},
{
"reviewID": 350664,
"hotelid": 91,
"userName": "selcal",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Elk Grove, Elk Grove Village, IL 60007, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/11/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "transportation provided by this hotel is lacking",
"frequencyID": 4,
"title": "The transportation to and from the hotel is below par",
"comment": "The transportation that is provide by this hotel is inferior to what this hotel offers. The van is old and dirty, the drivers barely understand English and is operated by an outside vendor. The van is not even painted the Belvoir logos. The hotel restaurant is very expensive and the food is below par. The closest restaurant within walking distance is about 1 mile."
},
{
"reviewID": 350803,
"hotelid": 829,
"userName": "Cosmo57",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Richmond, VA",
"arrivalMonth": "11/2011",
"datePosted": "11/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking is $20/night.",
"frequencyID": 1,
"title": "City View vs DC View",
"comment": "Overall experience to Belvoir National was great. However, during the reservation process, I specifically asked for a DC view room since it was the room type we had 25 years ago. When the confirmation was emailed to me, it showed City view so I called the property to inquire about the mixup. The property assured me we had a DC view room. Long story short, we ended up with a City view room. Very disappointed when we were told no DC view rooms available."
},
{
"reviewID": 350827,
"hotelid": 693,
"userName": "luvtotravel",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "PA",
"arrivalMonth": "9/2011",
"datePosted": "11/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Ask for a riverview room",
"frequencyID": 4,
"title": "Elevator needs repaired",
"comment": "You need to use your room key to punch in your floor number on the elevator. Everytime I did so, it would take me about 7 or 8 tries before it actually worked. Proved to be very frustrating and time consuming. The plate may need to be repaired."
},
{
"reviewID": 350858,
"hotelid": 761,
"userName": "MrsM07",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Niagara Falls, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/11/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Their service is way below expectations",
"frequencyID": 4,
"title": "The service was horrible",
"comment": "Room service contacted me after my expected delivery date of my breakfast to inform me that they had misplaced my meal card, needless to say breakfast was almost 30 minutes late!! I called guest services to inquire about what time the shuttles left and I was informed that they were made by appointment only. Why was I not informed of this prior to my stay?? When I called guest services a second time inquiring about taxi service I was assured that a taxi would be waiting when I came down to the lobby. Needless to say there were no avilable taxi's, I had to wait for one to be called. After 20 minutes of waiting a taxi finally arrived but it was not the one that was called. Once again needless to say I was late for a very important business meeting I was attending at the University of Michigan. My colleagues and I travel year round and I am very disappointed in the level or lack of service I received from beginning to end. I would never recommend anyone, business or personal to stay at any Belvoir especially when one nights stay was almost $200!!"
},
{
"reviewID": 350891,
"hotelid": 115,
"userName": "DLR15",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alabama, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/11/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Not up to par",
"comment": "Room and beds were small. No special areas for Grandbourne members. Took 30 minutes to park the car and get luggage up to the room. The staff was friendly but didn't seem to be well organized or trained."
},
{
"reviewID": 350999,
"hotelid": 607,
"userName": "KansasNate",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff and location",
"frequencyID": 2,
"title": "Excellent Location, Friendly Staff, Quirky Rooms",
"comment": "I frequently travel to Cambridge for business and I always try to stay at the Commander."
},
{
"reviewID": 351423,
"hotelid": 421,
"userName": "DocLove",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "1/2010",
"datePosted": "11/11/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Value hotel so if its expensive avoid",
"frequencyID": 4,
"title": "Only good if you are paying a cheap rate",
"comment": "This is a value hotel in NYC for the Grandbourne brand so if you don't get a rate cheap rate you will be very disappointed most likely"
},
{
"reviewID": 351575,
"hotelid": 421,
"userName": "Drews",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/11/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location, terrible rooms and service",
"frequencyID": 3,
"title": "Terrible Hotel in a Great Location",
"comment": "I experienced two major problems, one related to an unacceptable room, the other incompetent service."
},
{
"reviewID": 352542,
"hotelid": 166,
"userName": "Annville21",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/12/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't use the Valet!",
"frequencyID": "",
"title": "Valet service scraped my car",
"comment": "We didn't notice until we drove home that we had the scrapes. The car is 4 months old. We called the vallet and they said there is nothing we can do. Very frustrating, because we haven't used valet before, so we didn't know what to look for."
},
{
"reviewID": 353329,
"hotelid": 379,
"userName": "Janie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA",
"arrivalMonth": "11/2011",
"datePosted": "11/12/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Amazing staff -- wonderful if you're a Grandbourne Platinum member.",
"frequencyID": 3,
"title": "Amazing Staff",
"comment": "Wow, does it pay to be a platinum Grandbourne Member. Even though our ocean view room was to be vacated by noon and we had a flight leaving at 11:30 p.m., the Belvoir staff found us a room in their garden view section and let us stay until 8 p.m. -- no charge because I was a platinum member. Unbelievable! They were so courteous and friendly, we couldn't believe it. Although the hotel is undergoing some renovations, its location is perfect and the amenities noteworthy. Well worth the stay."
},
{
"reviewID": 353685,
"hotelid": 171,
"userName": "jechho",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Norway",
"arrivalMonth": "8/2011",
"datePosted": "11/13/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Below average",
"comment": "Not exactly thrilled with our stay at this hotel. I have stayed at several Belvoirs, and this is one of the worst."
},
{
"reviewID": 353694,
"hotelid": 1582,
"userName": "jechho",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Norway",
"arrivalMonth": "8/2011",
"datePosted": "11/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Good hotel, great service",
"comment": "Stayed here one night as a part of a roadtrip."
},
{
"reviewID": 353766,
"hotelid": 760,
"userName": "HilltopGuy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Georgia - Blue Ridge Mountains",
"arrivalMonth": "11/2011",
"datePosted": "11/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Free parking. Easy to get to and from your room. Totally relaxing atmosphere. Across the street from a great beach.",
"frequencyID": 2,
"title": "Wonderful Experience",
"comment": "This hotel is perfect for a Key West visit. We loved the location which is away from the noise and clamor of Duval Street, across the street from a great beach. Beach is great for sunning, walking or just sitting enjoying the sun and breeze. Easy to get to \"the action\" on and around Duval Street and the docks. Shuttle transportation is available or rent scooters or bikes. Hotel staff is so acommodating and the rooms are gorgeous. We had a poolside room with great balcony and the mini bar was so nice as we could bring in some snacks or even fix sandwiches in the room. Nice poolside bar/restaurant and the pool is terrific. It is worth the price to have a nice place to stay. There are some less than attractive places in Key West and we were glad we paid a little more to get a great hotel. We don't get down there often and we are happy we picked such a wonderful spot. Go to the La Trattoria restaurant just down the street for a wonderful meal experience."
},
{
"reviewID": 353856,
"hotelid": 1564,
"userName": "BZ53",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Davenport, FL",
"arrivalMonth": "11/2011",
"datePosted": "11/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Request water view rather than city view to stay away from city traffic noise below.",
"frequencyID": 4,
"title": "Friendly helpful staff",
"comment": "Throughout my 3 day stay, interacted with Front Desk staff, Room Service staff, Bellman and Parking Garage Valets. All were friendly, professional & helpful. Food was good, bed was quite comfortable, clean sheets. Bathroom included very good quality personal items, plenty of soft clean towels. Plumbing was in order, water was hot. There was just a bit of dust around the floor lamp electrical socket, otherwise no problems. A definite recommend to stay here!"
},
{
"reviewID": 354032,
"hotelid": 1991,
"userName": "Roadwarrior99",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Reno, NV",
"arrivalMonth": "11/2011",
"datePosted": "11/13/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "It's old and tired",
"frequencyID": 4,
"title": "Tired, old hotel",
"comment": "Wow, if you're interested in staying at an old tired hotel than this is the place. I think it's due for a remodel but until then it's really outdated."
},
{
"reviewID": 354200,
"hotelid": 760,
"userName": "kkcakeklady",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Las Vegas, NV",
"arrivalMonth": "11/2011",
"datePosted": "11/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Take advantage of the free shuttle into Old Town Key West",
"frequencyID": 2,
"title": "would stay again",
"comment": "although this hotel was not near old town key west, it had free shuttle service since parking is difficult in town. Room was large and spacious and clean. If you fly into Key West airport, you could really walk to the hotel. Breakfast was okay, nothing special with the buffet, many better and fun eateries in town."
},
{
"reviewID": 354859,
"hotelid": 421,
"userName": "waikiki122864",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Huntington Beach, CA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/13/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location & wonderful staff!",
"frequencyID": 3,
"title": "Much bettter than the reviews read",
"comment": "A special thank you to Hotel Mgr Kenny & Front Desk Rep Joy for proving the prior negative reviewers of this hotel worng. The bed was & room extremely comfortable. A great nite's sleep!!!! Large flat screen TV and mini bar was fantastic. Very clean room, except for the bathroom which had a slight musty smell (shower curtain). Otherwise a very nice stay & parking was convenient having driven my new Porsche to NYC without any problems with parking."
},
{
"reviewID": 355431,
"hotelid": 1726,
"userName": "jechho",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Norway",
"arrivalMonth": "8/2011",
"datePosted": "11/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice hotel if you do not need or want beach location",
"comment": "Modern hotel with nice rooms, but probably not somewhere you take you kids for a beach vacation. The hike to the beach was pretty long (especially when its hot!) and there are a lot of hotels smack on the beach in this area. If you are looking for a reasonable deal and comfortable rooms, however, this may be a good choice."
},
{
"reviewID": 355490,
"hotelid": 760,
"userName": "Mike738",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Hampshire, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Smathers Beach is across the street--literally! My only complaint, if you can call it that, was that they didn't have a jacuzzi tub in the room. Great resort.",
"frequencyID": 2,
"title": "Anniversary trip",
"comment": "We spent a night here for our anniversary trip to Florida. Fantastic location, great property with a nice room and very comfortable bed. Plan to come back because there's much too much to see and do in two days. If we can manage it, this will likely be where we stay next time, too."
},
{
"reviewID": 355826,
"hotelid": 198,
"userName": "Mark5933",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/14/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Needed tech upgrades",
"comment": "There was no wireless network in the rooms, I travel with an I pad now and could not access the internet unless I was in the lobby. There used to be a small store in the lobby with is closed now.Belvoir has spent a lot of money on making most of their hotels nicer but they forgot about these item at this hotel"
},
{
"reviewID": 355833,
"hotelid": 1236,
"userName": "cmaawards",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Hotel; Great Location",
"comment": "This was our first visit to Nashville. The Belvoir was wonderful. We were told that the hotel was recently renovated and it shows. The rooms were very clean and they gym was impressive with two separate rooms that held a variety of workout equipment."
},
{
"reviewID": 356140,
"hotelid": 693,
"userName": "djpelleg",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Lake Mohawk, Ohio",
"arrivalMonth": "11/2011",
"datePosted": "11/14/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Utilize the shuttle service to save on money for additional parking. The drivers are so nice and accomadating.",
"frequencyID": 2,
"title": "Great location but in serious need of upgrades",
"comment": "Station Square is a great location with lots to do. Restaurants and shopping really close by. Utilize the shuttle for going in to Pittsburgh to save money on parking. The drivers are really nice! The person who checked us in needs customer service skills as she was not helpful when we asked her questions, like we were a bother to her. I read reviews about the cost for the room and if your room is located by the elevator how loud it will be. That is no lie. Not much sleep for the 2 nights we stayed. Those rooms should be offered at a severe discount. I have stayed on beautiful oceanfront property cheaper."
},
{
"reviewID": 356533,
"hotelid": 3079,
"userName": "CabFare10",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Frankfort, KY 40601, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "lack of shuttle service.",
"frequencyID": 3,
"title": "Hotel worst feature",
"comment": "The hotel is nice, the only problem I have is having to pay $50.00 for a cab roundtrip from the airport. A motel of this quaility that caters to conferences should provide transportation. Also, I didn't like the paper coffee cups in the rooms."
},
{
"reviewID": 356915,
"hotelid": 865,
"userName": "OnTheRoadAgain",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "9/2011",
"datePosted": "11/14/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Showing its age; needs a renovation.",
"frequencyID": 4,
"title": "Please renovate me!",
"comment": "You know those really dirty cars, where someone scribes \"wash me\" in the dirt? Consider this a sort of hotel equivalent. The elevators are old and worn and the hallways and rooms upstairs scream \"renovate me."
},
{
"reviewID": 356964,
"hotelid": 94,
"userName": "JoeR",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Akron, OH, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "they treat you like family",
"frequencyID": 4,
"title": "President & CEO",
"comment": "They treat you like family!"
},
{
"reviewID": 357220,
"hotelid": 2017,
"userName": "Earlene",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia",
"arrivalMonth": "11/2011",
"datePosted": "11/14/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Has the friendliest, well trained, helpful staff I've ever encountered!",
"frequencyID": 2,
"title": "Happy Experiences in Charleston",
"comment": "This 30 year old hotel is amazing,The staff is friendly, well trained & focused on the needs of the guests. If there are problems, they are solved in minutes not hours. Amenities offered are super. Shuttles to the airport & downtown Charleston are readily available. On the Club level, the bath amenities equal many 5 star properties. The staff is terrific--Traci, Willie, LeAnn & Percy are simply the best! I'll never stay any where else in Charleston!"
},
{
"reviewID": 358520,
"hotelid": 421,
"userName": "Robyn62",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/15/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The employees are rude and the hotel is so unaccommodating.",
"frequencyID": 4,
"title": "This Grandbourne property is AWFUL",
"comment": "I must start by saying the Men at the attractions desk were extremely helpful and kind. The young lady at check-in was very pleasant as well. Our rooms were clean but extremely warm. We had to keep the window open all day and night in order to stay comfortable. As a Grandbourne owner, I have a certain standard I expect at all Grandbourne properties. The staff at this location was arrogant and completely unapproachable. They seemed to do everything they could to make things as difficult on the guests. I tried to get a box to ship items home and they transferred me 4 times to an obnoxious nasty girl named Kim in the Fed-Ex office. I have NEVER been treated so horrible. We usually stay at the Westin or the W Times Square when we come to New York, and I can guarantee we will never ever stay at this Belvoir again. The Westin or the W are the most comfortable and accommodating hotels in the city. They're location is great and the hospitality is amazing. This Belvoir hotel gives Grandbourne a big black eye!!"
},
{
"reviewID": 358549,
"hotelid": 1776,
"userName": "Saint",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/15/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Bathroom Needs Renovation",
"comment": "Sink stopper detached from control rod. Shower fixtures corroded and imprecise on water temperature control."
},
{
"reviewID": 358702,
"hotelid": 421,
"userName": "soxtr7",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Spokane, WA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/15/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "the $3.25 a bag bell hop fee.",
"frequencyID": 4,
"title": "Great location",
"comment": "This hotel is in a great location, but the rooms are tiny. Our room was clean and newly renovated. The worst thing was that you had to pay $3.25 a bag to the bell hop to hold your luggage before and after check in/check out. Also if you arrive in a car there is no one to help you with your bags."
},
{
"reviewID": 358880,
"hotelid": 95,
"userName": "CRBY",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Portland, Oregon",
"arrivalMonth": "11/2011",
"datePosted": "11/15/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "very exspensive for the none services and extremely dirty!!",
"frequencyID": 2,
"title": "This hotel was the dirtiest place we've ever stayed!!!",
"comment": "when we got to the hotel they messed up and gave us one king instead of 2 doubles. Got to room and it was very filithy tv screen was covered with something the bathroom looked as if it hadn't been cleaned in some time. The hot tub and pool which we did not use was also a mess with empty alcohol cans and bottles laying around. For the money we spent we were very dissapointed- will never go back!!!!!"
},
{
"reviewID": 358900,
"hotelid": 111,
"userName": "carrie1",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/15/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "poor service in restaurant",
"comment": "The hotel itself was very comfortable. The staff at the front desk was friendly, helpful, and accomodating. Nyla, one of the dest receptionist is amazing! Competent, friendly, and welcoming."
},
{
"reviewID": 359027,
"hotelid": 421,
"userName": "aeschylus",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Austin, TX",
"arrivalMonth": "11/2011",
"datePosted": "11/15/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect good service",
"frequencyID": 3,
"title": "Did not meet expectations",
"comment": "Each year I attend a conference at this hotel and travel with a colleague who is mobility impaired. The check-in clerk was surly and insisted that my mobility impaired colleague come to her to verify her identity. Someone who cared about customer service would have gone to the customer. My colleague's room was not as represented requiring a change of rooms. All in all, the check in process took over an hour."
},
{
"reviewID": 359549,
"hotelid": 380,
"userName": "Matt",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Pennsylvania",
"arrivalMonth": "11/2011",
"datePosted": "11/15/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "There are many better options in the same area.",
"frequencyID": 4,
"title": "Terrible Hotel, Lousy Management",
"comment": "As a Platinum member I don't expect a closet that barely fits a bed. Also the view that I had out my window was a drain pipe and a wall. If I looked to the side I could see a parking garage. Hotel Manager refused to give me a better room, even after clerk told me that many better rooms were available. The furniture was damaged and very old."
},
{
"reviewID": 360568,
"hotelid": 353,
"userName": "honey",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans, LA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/16/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "location",
"frequencyID": 4,
"title": "Great location",
"comment": "The room had a hole in the wall and the ceiling was peeling. The bathroom was dated and not very clean. It was warm in the room and difficult to lower the temperature. This hotel is a great location but needs updating for the price."
},
{
"reviewID": 360686,
"hotelid": 468,
"userName": "KJSierra11",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/16/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect to be treated with any kind of respect. Because of it's location you are just a number.",
"frequencyID": 4,
"title": "Worst BPG property in the United States",
"comment": "I'm Platinum with BPG, at 10:30 am we were told it would take a few minutes for our (2) rooms to be ready, it took 4 hours for the first room and about 6 for the second. Staff was rude. One of our rooms smelled moldy, issue was reported and we were told it's common and nothing was done to fix the problem. Room service trays littered the halls for days without being cleaned up. pool area was frequently closed to guests for private parties. Food in the restaurants was of poor quality and at top dollar. If this had been my first BPG property I would never stay at another one. As it is, I may cancel all my BPG reservations at other hotels for the rest of the year due to this extremely poor service. There is no excuse to treat guests the way we were treated, especially someone who has close to 50 stays this year with BPG!"
},
{
"reviewID": 360880,
"hotelid": 1282,
"userName": "JWsTravel",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/16/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It is very convenient to the down town area.",
"frequencyID": 1,
"title": "Provided greate service",
"comment": "The staff provide great service, even when I forgot to take in the \"Do Not Disturb\" flag, they still cleaned my room after I called the front desk. This was greatly appreciated."
},
{
"reviewID": 360956,
"hotelid": 421,
"userName": "anthonyj",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/16/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "dont stay here",
"frequencyID": 2,
"title": "Do not stay here",
"comment": "Unbelievably small and cramped. When we arrived pillows had no cases, duvet had a blood stain. Three calls to concierge before they came to remediate problem.Paid for the upgrade because I wanted to use my computer, only to find out that you had to go to club floor for wireless. (In room charge for wireless is $15. what a joke."
},
{
"reviewID": 361476,
"hotelid": 392,
"userName": "andek",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "MN",
"arrivalMonth": "11/2011",
"datePosted": "11/16/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Mixed feelings",
"comment": "Beautiful hotel, great location, nice facility. While some of the staff were lovely and kind, others were very cold and rude. Also, the breakfast through room service was over priced, cold, grossly greasy. Bed and couch were basically rocks."
},
{
"reviewID": 361844,
"hotelid": 1428,
"userName": "sonorguy",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tarrytown, NY, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/16/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "4 week's experience to date",
"comment": "I have been staying at the Tarrytown Belvoir for 2 or 3 days a week since early October."
},
{
"reviewID": 362104,
"hotelid": 1494,
"userName": "cosplaymom",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sand Springs, OK, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/16/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Reservations are pointless",
"frequencyID": 1,
"title": "Don't Bother Requesting Specifics In your Reservation",
"comment": "We made our reservations four months in advance for a room with two double beds. When we arrived we were given a room with one king size bed. When we asked for a room with two beds we were told the rooms were \" First come first served\"."
},
{
"reviewID": 362172,
"hotelid": 756,
"userName": "Bigdog",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Connecticut",
"arrivalMonth": "10/2011",
"datePosted": "11/16/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "This hotel is on par with the Red Roof in down the street.",
"frequencyID": 4,
"title": "Not to BPG standards",
"comment": "Stayed in this hotel twice in the last 4 weeks as it is the only BPG option west of Boston. The hotel claims to have been recently remodeled but it is closer to a Red Roof than one of the newer Belvoir's. Staff was overwhelmed and although acknowledged BPG paltinum stauts, found it easier to put me in a room off the lobby that was part of convention meeting rooms, rather than override the computer for BPG level. Doors dont close properly, fould odor in the hotel. Grandbourne needs to close theis for a year and do a complete rebuild rather than room b room remodels."
},
{
"reviewID": 362709,
"hotelid": 1726,
"userName": "VTDAD",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Burlington, VT, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/17/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable and Convenient",
"frequencyID": 2,
"title": "Always great",
"comment": "I stay at this hotel routinely with my daughter. This hotel makes the trip memorable every time. The people are great, the hotel is clean and welcoming and it is convenient to everywhere you want to go in Myrtle Beach. I can't say enough positive things about it."
},
{
"reviewID": 362802,
"hotelid": 421,
"userName": "trishins73",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Niagara Falls, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/17/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location, Food and Beverage service available in the Lobby.",
"frequencyID": 3,
"title": "GREAT LOCATION",
"comment": "Ther location is extraordinary.I was a little disappointed that your hsk staff does not adher to the linen policy (I hung my towels every day and they were still taken and replaced with clean except for the one and only washcloth in the room which was taken and never replaced)). As a Hotel Manager myself this concerns me, as this costs money not only supplies but labor. Also they do not respect the Do Not Disturb signs. I placed the DND sign on my door and when I returned it was off and the room was made back up."
},
{
"reviewID": 362832,
"hotelid": 1557,
"userName": "crazyboy",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Richmond, VA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/17/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "It's worn out and looks circa 1980",
"frequencyID": 3,
"title": "Worn out hotel",
"comment": "This is one of those worn out hotels, that not only hasn't been remodeled lately, it likely is exactly the same as it was when it opened in 1980 or whenever it opened. This property is worn out and needs help. I would not stay here again. Too many other choices of nicer hotels."
},
{
"reviewID": 362840,
"hotelid": 1317,
"userName": "crazyboy",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Richmond, VA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/17/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Neglected, worn out.",
"frequencyID": 3,
"title": "Disgusting, neglected hotel",
"comment": "Another worn out Belvoir Suites hotel. Are they all like this? I've stayed at three and they were all in the same condition."
},
{
"reviewID": 376155,
"hotelid": 1391,
"userName": "RainZone151",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/17/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Tranquil grounds.",
"frequencyID": 2,
"title": "Great views of open spaces",
"comment": "We have stayed at this hotel several times now and we always enjoy our stay. The location is away from the freeway and there is much quiet and solitude available."
},
{
"reviewID": 396675,
"hotelid": 1497,
"userName": "John33",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/17/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Dirty, out of date and smelled like mildew.",
"frequencyID": 2,
"title": "Poor at best!",
"comment": "We have been BPG members for 6 years and we have stayed at many properties and this by far was the worst. The rooms were out of date, the rugs were stained and had burn holes in it. The room had a terriable mildew smell. There were rips and stains on the couch. I had my 2 young daughters with me and was worried about there health. I would not recommend this hotel to anyone and was shocked that BPG onwes this low level of a hotel."
},
{
"reviewID": 396854,
"hotelid": 1144,
"userName": "Norm53",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Marblehead, MA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/17/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Incredible helpful and friendly staff",
"frequencyID": 2,
"title": "Fabulous Experience",
"comment": "During my last visit to Atlanta, my daughter and I stayed at the downtown Belvoir. This was my first stay at this Belvoir. My daughter has stayed there before and has told me of how much she had enjoyed her stay there. As a Gold level BPG member, I enjoyed the club lounge in the morning and the well equipped work out room. What most impressed me the most was how friendly and helpful the Belvoir staff tried to make my visit a most pleasant one. I look forward to staying there again."
},
{
"reviewID": 396880,
"hotelid": 96,
"userName": "CRBY",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/17/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Friend of Children's Hospital families.",
"frequencyID": 3,
"title": "Friend of Children's Hospital Families",
"comment": "We were recently at Children's Medical Center in Dallas for 7 nights. My husband and I took 12 hour shifts between staying with our son and getting some rest at a hotel. We started at another hotel close by and it was terrible. I called the Belvoir, told them what was going on, and they gave us a Children's Hospital discounted rate and allowed us to check in at 11 AM instead of having to wait till 3 PM to get some rest the day we switched. The staff was very hospitable and the bed was wonderful. Thank you Belvoir for helping make our situation much more comfortable and less stressful."
},
{
"reviewID": 397126,
"hotelid": 693,
"userName": "jeff",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "virginia",
"arrivalMonth": "7/2011",
"datePosted": "11/17/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "you can hear everything someone is saying in the next room.",
"frequencyID": 4,
"title": "not so good",
"comment": "the room walls are exceptionally thin. there was a party going on in the room next to us and i asked to be moved. the staff was nice enough to move us. the wall were thin in the new room as well. both rooms are old and dated. wallpaper was peeling off the walls in both rooms and molding was coming apart in one room. not the typical standards you would expect from Belvoir. the view was spectacular. the lobby area was nice. overal just a mediocre hotel with old rooms."
},
{
"reviewID": 397865,
"hotelid": 861,
"userName": "gapper",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "11/2011",
"datePosted": "11/18/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't go to the bar. It is dirty.",
"frequencyID": 4,
"title": "Disappointing in many ways",
"comment": "The A/C was either ON or OFF in the room, there was no temperature control. The pillows were too firm and to use one your neck was at 90 degrees to the bed --hard to sleep that way. The bar could not find a clean glass -- very disgusting."
},
{
"reviewID": 397870,
"hotelid": 832,
"userName": "cnDallas",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX",
"arrivalMonth": "11/2011",
"datePosted": "11/18/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't stay here!",
"frequencyID": 4,
"title": "Beware of this hotel",
"comment": "I recently stayed at this dump. First, my room was next door to the Club Lounge. Not only was it next door, it actually had a connecting door option. The headboard of the bed was on the shared wall and next to the connecting door. To say it was loud is an understatement. I could actually hear the conversations next door... had a tv blaring at 3am (called the front desk and it was turned off) and then heard all of the breakfast prep at 5:30 am. I brought this up to the front desk at checkout and they laughed and said 'sorry.' That was it."
},
{
"reviewID": 398251,
"hotelid": 861,
"userName": "chironut",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas",
"arrivalMonth": "11/2011",
"datePosted": "11/18/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Not recommended.",
"frequencyID": 3,
"title": "This hotel is not Belvoir quality",
"comment": "The hotel was outdated. Not what you would expect from a Belvoir. The Club floor was not any better. My room was right next to the food serving area so very early you would hear dishes clanging around and people talking. The food was not good especially in the restaurant."
},
{
"reviewID": 398320,
"hotelid": 344,
"userName": "ganesha33",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/18/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Peace + Quiet if you ask for it.",
"frequencyID": 1,
"title": "Simple Needs",
"comment": "Operating on overload? Just gotta be close to the airport and get basics taken care of? Need quiet and privacy? No need for entertainment at this time? The Belvoir Gateway will serve you well. Bare bones works on a lean budget."
},
{
"reviewID": 398646,
"hotelid": 1364,
"userName": "Yogi01",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Wichita, KS",
"arrivalMonth": "9/2011",
"datePosted": "11/18/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenice of light rail station and walking distance to river front area and stadium",
"frequencyID": 2,
"title": "Great hotel, great location",
"comment": "Walking distance to ballpark and river area. Or, take the light rail right across the street! We had a suite that was the size of a small apartment. Comfortable and clean. Will stay here on our next trip to St Louis."
},
{
"reviewID": 399263,
"hotelid": 655,
"userName": "BPGPlatium6",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Port Columbus International Airport, 4600 International Gateway, Columbus, OH 43219, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/18/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff",
"frequencyID": 4,
"title": "Belvoir IAD",
"comment": "Location is far from the airport and restaurant closes early but superb staff, and nice club lounge which opens early."
},
{
"reviewID": 399919,
"hotelid": 1506,
"userName": "tlsps",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Bloomington, il",
"arrivalMonth": "11/2011",
"datePosted": "11/19/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Club Lounge",
"comment": "Stay at Belvoirs as often as possible for the Club benefits and great hospitality I receive from the Club Lounge Concierge. However, my experience the night of November 14th was NOT what I've grown to expect and anticipate."
},
{
"reviewID": 400147,
"hotelid": 802,
"userName": "ZACK",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "North Carolina, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/19/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "DO NOT GET A ROOM ON THE CREEK SIDE. YOU WILL BE AWAKENED BY TRAIN HORNS ALL NIGHT LONG.",
"frequencyID": "",
"title": "TRAIN HORN/WHISTLE ALL NIGHT LONG!!!",
"comment": "Belvoir SUITES AKRON/CUYAHOGA FALLS, THIS Belvoir IS A FIRST CLASS OPERATION. IT'S MODERN FACILITIES WERE IMPRESSIVE. HOWEVER! AT CHECK IN, MY INCOUNTER WAS NOT WARM AND FRIENDLY. I WAS GIVEN A ROOM FACING THE STREAM. SOMETIME AFTER 12PM I WAS AWAKENED BY A LOUD TRAIN HORN. AND ABOUT EVERY HOUR AFTER THAT. EVERYTIME I GOT TO SLEEP ANOTHER TRAIN HORN. THE NEXT MORNING I WAS TOLD NEXT TIME I STAY I SHOULD GET A ROOM ON THE CITY SIDE OF HOTEL. THAT INFO WOULD HAVE BEEN OF USE AT CHECK IN."
},
{
"reviewID": 400840,
"hotelid": 861,
"userName": "ftrrac",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/19/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Generally it is accomodating and service oriented.",
"frequencyID": 2,
"title": "This was my worst experience at this Hotel",
"comment": "I have stayed at this hotel frequently and have to say this was the worst experience ever. The room was not the room I selected (it did not have 2 double beds). They could not relocate me. I had to order the sheets for the sofa bed. It was so uncomfortable that I had to sleep on the sofa not the sofa bed. The heat did not work, even after having maintenance come to the room for 1/2 hour who said it would warm up. It never did and I had to turn the system off and bury myself in blankets, etc. to try to keep warm. No one checked after an hour or so to see if things improved. No one asked about the service in the AM. If I had not had better experiences previously I would never stay at this hotel again."
},
{
"reviewID": 401106,
"hotelid": 3207,
"userName": "Coco777",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/19/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful staff",
"frequencyID": 2,
"title": "Friendly staff and clean rooms",
"comment": "Stay for 4 nights at this hotel. My room was always kept clean by the housekeeping staff. If I had a question, the hotel staff was friendly and willing to help."
},
{
"reviewID": 401551,
"hotelid": 460,
"userName": "SCoPE",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Napoli, Italia",
"arrivalMonth": "11/2011",
"datePosted": "11/20/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Camere spaziose, massima pulizia, ottime strutture",
"frequencyID": 4,
"title": "Ben posizionato e con ottime strutture",
"comment": "Abbiamo trovato una camera molto spaziosa, pulitissima e con un grande bagno. L'Hotel era centralissimo, e per di pi immediatamente all'uscita della Interstate 5, praticamente ci si arriva subito. Grandi infrastrutture, ottimo ristorante. Un bar che vende caffè ¥ croissant dalle 5 del mattino !"
},
{
"reviewID": 401556,
"hotelid": 861,
"userName": "EnglishTim",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dorchester, Dorset UK",
"arrivalMonth": "11/2011",
"datePosted": "11/20/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Very convenient for Car rental and airport",
"frequencyID": 1,
"title": "Excellent location",
"comment": "This was our second stay and it's extremely convenient if flying in or out of IAH. We have stayed pre and post cruises from Galveston."
},
{
"reviewID": 401834,
"hotelid": 3207,
"userName": "CleanAirBill",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/20/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Easy access to downtown",
"frequencyID": 2,
"title": "The fitness center was the best",
"comment": "However, I do not feel that they were responsive to my requests.. I booked at least one month in advance, and was very specific that I did not want a room next to the elevator. There was no such note when I checked in and the only room they had available was across from the elevator. And, yes you could hear it all night long."
},
{
"reviewID": 401858,
"hotelid": 1047,
"userName": "3/1/1948",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Syracuse, NY, USA",
"arrivalMonth": "9/2011",
"datePosted": "11/20/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable, but no breakfast and no free water!",
"frequencyID": 2,
"title": "Don't drink the water!",
"comment": "The room was very nice, although it would have been nice if there was even a small continental breakfast included. My main complaint is that there were two bottles of water on a counter, with no sign in the room that stated that the water was not free! We drank the water, as we were thirsty just coming off a flight, and when we got home, we were charged an additional $5 for each bottle of water for a total of $10. When I called the hotel, they said that happens a lot, but would not reduce or eliminate the charge."
},
{
"reviewID": 402132,
"hotelid": 3205,
"userName": "silentshawno",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sudbury, ON, Canada",
"arrivalMonth": "11/2011",
"datePosted": "11/20/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Very good hotel with potential to be great",
"comment": "SUMMARY:"
},
{
"reviewID": 402658,
"hotelid": 198,
"userName": "BillA",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Fort Washington, MD, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/20/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect quality accomodations",
"frequencyID": 2,
"title": "poor room quality",
"comment": "Suite was missing mirrored door which was the only full length mirror in room. Reserved suite for ambience which was lost with open closet."
},
{
"reviewID": 402991,
"hotelid": 1046,
"userName": "ForPetesSake",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/20/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Gym",
"frequencyID": 4,
"title": "What's Important to you...",
"comment": "This Belvoir has an outstanding fitness center - usually seen in much higher end hotels. Includes stretching area, weights, and cardio in a large, open area."
},
{
"reviewID": 403129,
"hotelid": 96,
"userName": "Rajesh",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/20/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "All suites. Very close to downtown but feels like the suburbs.",
"frequencyID": 2,
"title": "Good hotel",
"comment": "Positives:"
},
{
"reviewID": 403304,
"hotelid": 1021,
"userName": "GLC06",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The bed was very comfortable.",
"frequencyID": 4,
"title": "The lack of service and room functionality",
"comment": "As a frequent traveler and first timer at this hotel, I was extremely disappointed. At check in, I was informed that a king size bed was unavailable as I originally requested through my reservation. Although not pleased to hear this, I accepted a double with the intention of changing rooms when a king became available the next day. The associate in turn decided to give me a king instead after being told that one was not available. The assigned room(615) toilet did not work which I reported right away. I left the premisies for 5 hours only to return to the room where the top of the toilet was sitting on top of the vanity(how filty is that?) and the bathroom floor was wet with spots all over the floor(just nasty). I immediately went back to the front desk and requested another room but my overall first impression was a nightmare and I definitely will not return to this location."
},
{
"reviewID": 403670,
"hotelid": 127,
"userName": "ScottOC",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orange, California, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The Bay Tower is a different hotel next to the Belvoir Hotel & Marina.",
"frequencyID": 3,
"title": "Bad Hotel",
"comment": "We made this 2 day stay reservation with a debt card and Belvoir put a hold on it to the tune of $750.00, we checked in and gave them our credit card to pay for the room and Belvoir still hasn't credited our account for the $750.00 also the room was dirty and they had left clothes still in the drawer from someone elses stay. Also they chargered $90.00 dollars for food & bev and when I checked out they said that was a accounting problem."
},
{
"reviewID": 403755,
"hotelid": 1784,
"userName": "Diane67",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff is nice but parts of the hotel need an overhaul.",
"frequencyID": 4,
"title": "Not Up to Par",
"comment": "The staff was friendly and helpful and the common spaces were fine. The carpeting in the rooms, however, was so stained that I requested a new room. The flooring in my new room wasn't much better and my colleague said the same of his. It made the whole place feel less than clean to me."
},
{
"reviewID": 403777,
"hotelid": 3207,
"userName": "Diane67",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Update the South Tower",
"frequencyID": 4,
"title": "South Tower Needs Updating",
"comment": "The staff was very friendly and helpful and the common spaces were nice. My room in the South Tower, however, was old and tired. The bathroom hasn't been updated in decades as indicated by the peach sink, toilet, tile, etc."
},
{
"reviewID": 403814,
"hotelid": 460,
"userName": "SCAttendee",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Saudi Arabia",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "This is not a business hotel, if you are overwhelmed when there is a conference. I was told by staff that internet service was slow because of heavy use. Was this true for all 24 hours of the day in the hotel. I never found it fast- or even semi-normal",
"frequencyID": 4,
"title": "This Hotel Needs Improvement",
"comment": "I was in Seattle for a conference. The hotel is a great location, but they seem completely overwhelmed when they have a large number of convention delegates. I was in the hotel three nights. 1) On two mornings I had no hot water in my shower. It was luke warm at best and nearly cold. 2) There was no land line internet hook up, but free wifi. That sounds nice until you try to use it. The service was so slow I gave up. In fact, I would often be timed out. So I ended up doing all my business on my Blackberry at a huge cost. 3) There was no paper on my door in the morning. Two days this was OK, as I could pick up a copy at the desk. But the third day there were no papers. I was told as a Gold BPG memeber I should have had paper."
},
{
"reviewID": 403821,
"hotelid": 353,
"userName": "Don2",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St. Louis, MO",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The service is not very good and the upkeep of the facility is less than expected.",
"frequencyID": 3,
"title": "The staff at this hotel did not respond to my concerns about the cleanliness of the bathroom in a timely manner.",
"comment": "We arrived at 5:30PM on 11/12/11, unloaded our suitcases and went to dinner. I placed the \"make a green choice\" card on the door. When we returned to the room, my wife showered, but the water backed up in the tub to the point she had to turn off the faucet multiple times. We then noticed some long black hairs on the floor and a dead fly. Also, there was dried food or vomit splatter on the outside shower curtain and wall."
},
{
"reviewID": 403864,
"hotelid": 115,
"userName": "Catherine14",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Huntsville, AL, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The food is over priced.",
"frequencyID": 3,
"title": "This hotel",
"comment": "I have stayed at the Belvoir in Birmingham on numerous occasions and overall enjoy my stay. However, the only complaint I have would be that the food is extremely over priced. I ordered a Quesadia that cost $18.50. There are not many places nearby that are within walking distance so you are limited. They also do not have microwaves or refridgerators in the rooms so that continues to limit you. Again this would be my only complaint. I know that a profit needs to be made but I think we have stretched it too far."
},
{
"reviewID": 403956,
"hotelid": 1236,
"userName": "CodyIL",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Illinois, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Service is great and within blocks from Nashville night life.",
"frequencyID": 2,
"title": "Great Nashville Hotel",
"comment": "This hotel was in a great location and for the price, it can't be beat. The lobby area was clean and the staff was great. I had indicated that my wife and I were staying for a special event, and the front desk surprised us with a bottle of wine and a cheese tray upon check-in. This was so unexpected, as we had never stayed at this hotel before. In addition, we had a large, clean, comfortable room and will definitely be back next time we're in Nashville. They provided customer service at a level you just don't see very often any more. Thank you for a great stay!"
},
{
"reviewID": 403961,
"hotelid": 1047,
"userName": "traveler22",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cincinnati, OH",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "NO Customer Service",
"frequencyID": 3,
"title": "Not for the Business Traveler",
"comment": "Not impressed with lack of Restaurant/Bar staff. No concern about customers. No Wireless service in rooms, only on first floor in the Bar/lounge area. Daily Parking fee, requiring daily \"ticket stamping\" at front desk for parking ticket. Malfunctioning ticket machine at Gate. No duplicate receipts provided to Business customers - had to ask front desk upon departure. Not for the Business traveler...."
},
{
"reviewID": 404286,
"hotelid": 713,
"userName": "suejay",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Albuquerque, NM, USA",
"arrivalMonth": "9/2011",
"datePosted": "11/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a friendly and accommodating place.",
"frequencyID": 3,
"title": "The staff at this hotel was very helpful and responsive to requests.",
"comment": "I used the hotel for participants in a large event. Everything went better than I could have anticipated."
},
{
"reviewID": 404312,
"hotelid": 1496,
"userName": "alowe",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jamaica, Queens, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff was very nice. Food sub-par and bed not comfy.",
"frequencyID": 4,
"title": "Staff was exceptional, room not up to expected BPG standards",
"comment": "The staff was very nice. Attentive, accommodating and went out of their way to answer questions. Unfortunately the room didn't live up to what I've come to expect of BPG hotels. The bed was hard, which was surprising as every other BPG hotel I've stayed in had been wonderfully comfortable. The bathroom towels were rags - literally, they were falling apart at the sides and were thin. Usually hotels relegate these types of towels to the pool. The room I stayed in was right next to the bar/dining area. So much for an early nights sleep, or a restful lay-in."
},
{
"reviewID": 404878,
"hotelid": 1776,
"userName": "sgill79",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Perkiomenville, PA",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It is clean and comfortable, and the staff is great.",
"frequencyID": 1,
"title": "Perfect location; perfect stay",
"comment": "I stayed here for Phila. marathon. The hotel was a great location, about a 10 minute walk to the festivities. I was able to run the half marathon, walk back, shower and check out with plenty of time to spare. The front desk staff were extremely courteous and helpful. My room was clean, comfortable, and quiet. The self-parking was a bonus, and the lot was well-lit with good sized parking spaces. I really cannot find any fault with this hotel or staff! Especially as the hotel was fully booked. I will definetly come back next year. Thank you for a most enjoyable stay."
},
{
"reviewID": 405307,
"hotelid": 214,
"userName": "Kelb",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Palo Alto, CA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff was very accommondating with my needs.",
"frequencyID": 3,
"title": "Very pleasant location",
"comment": "The front desk staff were very helpful and a pleasure to deal with."
},
{
"reviewID": 405686,
"hotelid": 1703,
"userName": "Pharma690",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Blackwood, NJ 08012, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Avoid the Executive Lounge at all costs. Also, if you need information about area restaurants best to look it up yourself.",
"frequencyID": 2,
"title": "VERY DISAPPOINTING",
"comment": "I don't know where to begin. I have not stayed at a Belvoir in years and it's very unlikely I'll stay again anytime in the near future. This Belvoir had the worst executive lounge I ever experienced. Horrible food, no snacks during the day, no sweets in the evening, no cream for the coffee during the day (sorry, CoffeeMate doesn't cut it). Cheap, cheap, cheap and I had to pay a hefty sum to get access to this poor excuse for a lounge? The service people were very unfriendly, they don't care about keeping the customer happy. They sucker you into not having your room cleaned in exchange for a $5.00 coupon daily for use at their restaurants but its like pulling teeth trying to get the coupons! I was unable to use mine because when I wanted to have dinner in their restaurant, they wouldn't give me the coupons to use! So, I wound up going to a restaurant outside of the hotel. I happen to carry a lot of clout about recommending where drug companies hold their meetings and I can assure you, based on my negative experience at this hotel, it will not be a Belvoir. I wanted to join their rewards program upon check-in but the service person was aloof and had no idea of benefits offered or what it takes to get upgrades. But she had no problem charging me a lot extra for the lounge. I mentioned that I just wanted a look see to compare with other executive lounges that I'm accustomed to, but she said the only way to gain access was by paying the fee. I asked another service person about the location of a nearby restaurant and was pointed in the direction of across the street. He was not specific and it took me 20 minutes to find, very frustrating. I could go on and on but I really did not have a good time at this hotel. Definitely a bad experience for me and very disappointing."
},
{
"reviewID": 406027,
"hotelid": 421,
"userName": "GoHokies",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fairfax, VA",
"arrivalMonth": "7/2010",
"datePosted": "11/21/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't stay at this hotel. Choose any other hotel at this price range for gauranteed better experience and stay.",
"frequencyID": 4,
"title": "This Hotel needs major renovation",
"comment": "I stayed at this hotel numerous times, only because I had a cheaper corporate rate. Otherwise I would never stay here with my own money."
},
{
"reviewID": 406463,
"hotelid": 741,
"userName": "Sophie00",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/22/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Service was below standards",
"frequencyID": 2,
"title": "Disappointed",
"comment": "First of all, the check-in desk was hard to find and the two gentlemen at the concierge desk offered no assistance."
},
{
"reviewID": 407385,
"hotelid": 1428,
"userName": "ADay",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/22/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "A gem in Westchester",
"comment": "this hotel is a great place to rest and relax just north of the city"
},
{
"reviewID": 407536,
"hotelid": 1130,
"userName": "NewCanaanHector",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Canaan, CT, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/22/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The breakfast buffet is excellent",
"frequencyID": 4,
"title": "Our home away from home in Columbia",
"comment": "The hotel has excellent service"
},
{
"reviewID": 407706,
"hotelid": 95,
"userName": "jteahen",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Cedar Rapids, Iowa",
"arrivalMonth": "11/2011",
"datePosted": "11/22/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "AMAZING!",
"frequencyID": 4,
"title": "AMAZING",
"comment": "I normally dont take the time write about experiences I have at hotels but I was so blown away by the experience that i had I figured this would be a good time to start. My wife and I came to KC for a weekend get away and I must say that that we might have to start doing it more often after the amazing service and overall experience that we had.."
},
{
"reviewID": 408745,
"hotelid": 344,
"userName": "Steve1957",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Louisville, KY, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/22/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Outstanding customer service runs through the DNA of every employee in this hotel. I salute you!",
"frequencyID": 4,
"title": "Great Staff",
"comment": "While I like the facilities at this hotel the staff always goes beyond the call to service your needs. I travel a lot and the staff at this hotel is one of the best I have ever had the opportunity to to be associated with. From the banquet staff to the front desk staff to the waiters and waitresses all excellent. Keep up the good work! Steve"
},
{
"reviewID": 409517,
"hotelid": 1776,
"userName": "mlt3",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "ohio",
"arrivalMonth": "11/2011",
"datePosted": "11/23/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent staff",
"frequencyID": 3,
"title": "Great Service at a Packed Hotel",
"comment": "Staff service means everything when a hotel has multiple events going on inside the hotel plus major city events. Our stay was for business to attend a conference at the hotel, Philly Marathon was Sunday. Our front desk experience with PHILLIP, CRYSTAL and TONI was exceptional as well as the service from MARY (concierge) BLESSING (housekeeping),and NICOLE (our waitress in the Lobby Bar). SPECIAL THANKS GO TO EDWARD in security who went above and beyond to make our stay exceptional. On Saturday the hotel provide complimentary fruit, beverage and pretzels ALL DAY. Very appreciated and unexpected."
},
{
"reviewID": 409550,
"hotelid": 992,
"userName": "Samsera",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/23/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "It has the right amenities if you can get them to fulfill your expectations.",
"frequencyID": 2,
"title": "not what i expected",
"comment": "I was in Philadelphia for the Philadelphia Marathon on Nov. 20. I usually do not come to Philly overnight for these events as I only live in South Jersey. I wanted the weekend to be special as it was my first marathon and we had friends in town from the south who were running in it as well so we decided that the Belvoir would be a great choice. I had booked 2 rooms back in April and though everything was fine. When I checked on my reservations a week before someone at the hotel had cancelled them. We finally got that straightened out and when we arrived to check in both reservations were not in the system. A manager came to the rescue and did handle it very well by placing both rooms side by side and we were satisfied. The room itself was lovely and made up very well for our frustration. Yet, when it came time to sleep that evening, a nightclub across the street was playing music all night that we could actually make out the words to on the 19th floor. We called multiple times to the main desk to ask what was being done but I was met with frustrated attendants and very short tempers. The music did not stop until well past 11pm and I had to wake up at 5am to run in the marathon at 7am. To make matters worse the heater/cooling system did not work as designed and we froze for the night. Needless to say, I did not do as I was expected to perform in the marathon and was disappointed with my stay."
},
{
"reviewID": 409749,
"hotelid": 177,
"userName": "Sierra91",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Sierra Vista, AZ, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/23/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The Great Staff!",
"frequencyID": 2,
"title": "Wonderful Hotel with all the amenities!",
"comment": "My husband and I always stay at the Belvoir Tucson when we come to town. The manager, Damen, and his staff are great and they go out of their way to make sure all your needs are taken care of and are very knowledgeable about the area and current activities around the town. The rooms are large and exceptionally clean. The Fire and Spice restaurant is cozy and the chef prepares local specialities which are delicious. And the outdoor pool is surrounded by beautiful palm trees and feels very tropical. My husband and I feel truly pampered and we love the Jazz band and dancing they have every weekend. This hotel is a real treaure!"
},
{
"reviewID": 409831,
"hotelid": 91,
"userName": "squiggles",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/23/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "I have stayed there several times over the past few months and this was my first bad experience.",
"frequencyID": 3,
"title": "No air conditioning",
"comment": "There is no air conditioning at this time of year. Front desk suggestion was to open the windows. Airplanes start flying at 4 AM. Needless to say it was a sleepless night. Also one night I called room service. After 45 minutes, I called again to check on status of dinner and it was brought to me 30minutes later. The supervisor had failed to give it to the kitchen."
},
{
"reviewID": 409981,
"hotelid": 1428,
"userName": "DRMawson",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 0,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/23/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "This is a purported four-star hotel that nickels-and-dimes its guests.",
"frequencyID": 2,
"title": "Nickel-and-dime charges",
"comment": "I stayed one night at the Belvoir Tarrytown and was satisfied with the hotel, with one exception. I was unaware of some hidden charges."
},
{
"reviewID": 410024,
"hotelid": 166,
"userName": "LL137",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/23/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Underwhelming and disappointing",
"comment": "I generally like Belvoirs, but I was disappointed with this hotel."
},
{
"reviewID": 410053,
"hotelid": 3207,
"userName": "JPtexas",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/23/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Bathrooms in standard king room are microscopic.",
"frequencyID": "",
"title": "Lovely Hotel, Cramped Bathroom",
"comment": "Hotel public spaces are lovely and staff was very helpful. They did a great job managing the crowds during Margarits Ball stay."
},
{
"reviewID": 410269,
"hotelid": 127,
"userName": "BPG2001",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/23/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Bad Guest service",
"frequencyID": "",
"title": "BAD guest service",
"comment": "After a long business meeting in downtown San Diego, I moved to this airport hotel in order to do some work next day morning before catching an early afternoon flight. Everything was OK until the second day:"
},
{
"reviewID": 410498,
"hotelid": 5607,
"userName": "KS10",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/23/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Noisy rooms, time share promos, poor wi fi",
"frequencyID": "",
"title": "Time Share Warning",
"comment": "When first checking into the hotel I was offered a free gift. When I went over to see what it was (toothpaste and brochures), I found out that it was to actually to try and get me to come to a time share presentation. Sure they offered some dicsounts on local attraction tickets if I went, but I couldnt come alone, my whole family had to attend or I couldnt get the discounts. Felt pressured and after I said no the staff sales guy / manager wanted nothing to do with me."
},
{
"reviewID": 410876,
"hotelid": 1569,
"userName": "ubtraveler1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/23/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Wonderful Club Lounge and Staff!",
"comment": "Friendly and courteous front desk staff and club lounge staff. I stay here quite often for business and always have a terrific experience!"
},
{
"reviewID": 411173,
"hotelid": 115,
"userName": "RFish52",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans",
"arrivalMonth": "11/2011",
"datePosted": "11/24/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "It's roomy but the locale is rather isolated, unless you have friends...:)",
"frequencyID": 4,
"title": "Almost OK but....",
"comment": "A couple of snafus...(1) Heat went out in room on the 3rd night..was offered another room but opted to stick it out due to inconvenience of moving...(2) For some UNKNOWN reason my car was parked out front when it was supposed to be in valet parking. I am still upset and dismayed over this incident, especially with the immediate disclaimer that the parking and hotel were separate companies...really!!!"
},
{
"reviewID": 415244,
"hotelid": 1135,
"userName": "Lolo707",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tucson AZ",
"arrivalMonth": "11/2011",
"datePosted": "11/24/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Its a 5 block walk to the beach and to the promenade.",
"frequencyID": 4,
"title": "Nice hotel but some issues",
"comment": "I chose this hotel because I was traveling with my 85 year old mother for a few \"getaway\" days and we love Santa Monica. We did not want to rent a car and the hotel Website indicated the hotel had shuttle service locally to Santa Monica. However, when we checked in we were told that the hotel had stopped this service. The room was fine and we had a great ocean view. But we had to call guest services everyday to get coffee in our room. The restaurant food was sub-par (don't order the Caesar salad) and there are not a lot of restaurants closeby within easy walking distance. I left my earrings behind (my fault), but after repeated calls to housekeeping and their promises to call me back (which they did not do) and the offering of a reward, I never did recover the earrings. In summary, the hotel is OK, there are some issues with service that need to be fixed."
},
{
"reviewID": 415403,
"hotelid": 430,
"userName": "ispy",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "North Carolina",
"arrivalMonth": "11/2011",
"datePosted": "11/24/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Totally Renovated and Great Location",
"comment": "We just returned from Boston Belvoir. There are many great things about this property. It has been recently renovated so the rooms are fresh and up to date. It is very conveniently located for using the subway system,(go through the mall -- no need to be outside), and very close to the Newbury area. We had a great time and the staff was friendly and helpful."
},
{
"reviewID": 415679,
"hotelid": 377,
"userName": "adamDW",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY",
"arrivalMonth": "7/2011",
"datePosted": "11/24/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Get up early to get a great spot by the water to relax!",
"frequencyID": 4,
"title": "Paradise in Hawaii!",
"comment": "When I was planning my trip to Honolulu for work, I was looking for a convenient location and a nice property at a good rate. The Belvoir Waikiki met and exceeded my expectations. The staff were so helpful (especially Alice at the concierge desk), the rooms had fabulous views and the property was immaculate. My client and I had wonderful cocktails, enjoyed laying out by the pool and just relaxing when we weren't working. The location couldn't have been better, right in the heart of everything and walking distance to everything we needed. A wonderful value for the price, highly recommend!"
},
{
"reviewID": 415829,
"hotelid": 1582,
"userName": "Bulls",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "11/2011",
"datePosted": "11/24/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent staff and service",
"frequencyID": 2,
"title": "excellent amenities",
"comment": "We were upgraded to Club level room on arrival. The view from the room and also the services were excellent."
},
{
"reviewID": 415933,
"hotelid": 344,
"userName": "K111",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/25/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Excellent Customer Service",
"comment": "This hotel has great customer service."
},
{
"reviewID": 420506,
"hotelid": 421,
"userName": "Dolcerican",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/25/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff!",
"frequencyID": 2,
"title": "First Impressions Are Everything....",
"comment": "It was our first time staying at this location in NYC. I have stayed in other locations with higher star rating... guess what ; this Belvoir was fantastic due to the most important element in a hotel genuine, polite and outstanding employees. Matthew front desk manager was outstanding with customer service under the pressure of Thanksgiving eve rush. My card had a security hold, but he did not treat me any different. I called my bank, and the issue was immediately resolved. The guest services department is very lucky to have Dennis. . She was kind, prompt, and you can tell she loves her job.The bell man Erwin provided great customer service You can spend Billions remodeling a hotel , but your employees are priceless. They performed very well under pressure in a though Holiday (Thanksgiving 2011). We will visit again...."
},
{
"reviewID": 420847,
"hotelid": 214,
"userName": "Grampy",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "California Wine Country",
"arrivalMonth": "11/2011",
"datePosted": "11/25/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The wonderful people who work here",
"frequencyID": 3,
"title": "Fantastic People at this hotel",
"comment": "Whatever shortcomings this hotel has, e.g. the small size of the rooms, are made up for by the great people who work here. They have totally appropriate attitudes, remember our names, and treat us like old and valued friends. They do everything they can to make our stays pleasant, but are never intrusive. And they seem so genuine. Can't praise the staff highly enough."
},
{
"reviewID": 421477,
"hotelid": 421,
"userName": "Redbirdma",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/26/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 4,
"title": "Good Location, Fair Service",
"comment": "This hotel is has a terrific location on 7th Avenue in NYC. It has never been my first choice of BPG hotels, and I only use it as a fallback when neither the Westin nor W are available. The newly renovated rooms are pleasant but relatively small. The last two times I visited I did not get my expected upgrade as a Gold Card holder. Also the restaurant buffet is terrible -- always cold and tasteless -- and very expensive. Not acceptable for a major hotel brand."
},
{
"reviewID": 421979,
"hotelid": 430,
"userName": "RRFatGSA",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/26/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "refine the green option re: towels, etc.",
"comment": "I was happy to have the option not to have my sheets and towels changed every day, but it would have been nice to still have the maid service to empty trash, refill coffee supplies, etc."
},
{
"reviewID": 422715,
"hotelid": 434,
"userName": "Jarrod81",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/26/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Solid hotel",
"comment": "Pros:"
},
{
"reviewID": 422869,
"hotelid": 1130,
"userName": "StarOne326",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia PA",
"arrivalMonth": "11/2011",
"datePosted": "11/26/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "BPG Preferred floor is very loud",
"frequencyID": 4,
"title": "Could be Nicer",
"comment": "this hotel definitely needs an update. I stayed on the BPG preferred floor and was surprised how outdated and loud it was. the walls must be very thin. Not a great value for the money."
},
{
"reviewID": 423167,
"hotelid": 177,
"userName": "Throckmd",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Ontario, california",
"arrivalMonth": "11/2011",
"datePosted": "11/27/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It was clean comfortable and the staff went out of their way to be friendly which makes business travel as good as it's going to get!",
"frequencyID": 4,
"title": "Tucson Perfection",
"comment": "The Jacuzzi was closed was my only disappointment. Every other aspect of my stay was exactly as I had hoped for....."
},
{
"reviewID": 423453,
"hotelid": 861,
"userName": "Darby",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orange, TX, USA",
"arrivalMonth": "11/3011",
"datePosted": "11/27/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Good staff, great location for travelers.",
"frequencyID": 4,
"title": "Extra",
"comment": "When we checked in to our room the TV remote would not work. We called for help, in just a few minutes Oscar appeared. He got our problem resolved he is a great staff member."
},
{
"reviewID": 424115,
"hotelid": 196,
"userName": "Rose99",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Naperville, IL",
"arrivalMonth": "7/2011",
"datePosted": "11/27/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Best doormen in the City of Chicago",
"frequencyID": 2,
"title": "My Favorite Hotel",
"comment": "Time and time again this hotel exceeds my expectations. The hotel staff is one of the best I have ever encountered out of all the Grandbourne Properties I have stayed at around the country. I stay here many times during the year and would recommend this hotel over any other hotel in Chicago. I feel like I am going home when I stay at the Belvoir Hotel & Towers Chicago. I can hardly wait for my stay during the Christmas holiday with my family."
},
{
"reviewID": 424522,
"hotelid": 1598,
"userName": "Napafan",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "10/2006",
"datePosted": "11/27/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Great central location",
"frequencyID": 3,
"title": "Great Location, Attentive Staff, and Lovely Rooms",
"comment": "I spent several weeks travelling to LA and remember fondly the downtown Belvoir. It's central location makes every part of LA accessible and, the management were willing to work with my company to ensure that we were well-looked after."
},
{
"reviewID": 424536,
"hotelid": 1474,
"userName": "KandL",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta",
"arrivalMonth": "11/2011",
"datePosted": "11/27/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "No need to pay for parking on the weekends.",
"frequencyID": "",
"title": "Great Escapte",
"comment": "I visited this hotel because I needed an escape from my usual weekend. The hotel is beautiful and located in a great location, within walking distance to the FREE trolley and lot of restaurants. There were lots of people in the hotel because of weddings. The club level hospitatlity suite was a nice touch. My only complaint is that the hot tub was not working. When I checked the website before check-in, there was no mention of this. I was disappointed because I was really looking forward to unwinding in the hot tub. Instead, I decided to sit in the pool since it was heated. Big mistake! A family with 3 school aged children came shortly after me and one of the children did dive-bombs and spashed water so much that I decided to leave. The tub was only standard size so I couldn't soak there. I would implore Belvoir to notify guests of any ammenities that may be out of order. Had I known the hot tub wasn't working, I would have made other arrangements or visited another time."
},
{
"reviewID": 424957,
"hotelid": 198,
"userName": "Jami",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bloomington, IN, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/27/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Most rooms have patios or balconies, request a courtyard room. Really close to the airport so there is some noise.",
"frequencyID": 3,
"title": "Beautiful hotel",
"comment": "Southern Charm and hospitality"
},
{
"reviewID": 425854,
"hotelid": 468,
"userName": "TwinMom",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC",
"arrivalMonth": "11/2011",
"datePosted": "11/28/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 3,
"title": "This hotel has a great location",
"comment": "This was our 2nd stay at the Dolphin. Our room this time was not as clean--tile floors were definitely not scrubbed--feet got black after walking on them. Our sink was clogged and the lights over beds did not work. However, we spoke to concierge and they took care of right away. We also found some little bugs in the bathroom--again, we addressed with hotel and they were responsive."
},
{
"reviewID": 426286,
"hotelid": 232,
"userName": "nick",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "LA",
"arrivalMonth": "11/2011",
"datePosted": "11/28/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "quests are not controlled",
"comment": "this was the worst stay ever. The people in the next rooms yelled and screamed all night up until 2:30 AM. We complained once but it didn't work. Many of your quests have no respect for others and are not properly controlled. Also the bathrooms were dirty which is something we have noticed more and more of. I have stayed at this location at least 40 times over the last 10 years.. No more.."
},
{
"reviewID": 426319,
"hotelid": 1047,
"userName": "BillM",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/28/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs better quality control.",
"frequencyID": 3,
"title": "Bad experience",
"comment": "There was no running water in the bath tub/shower. One of the wall lights in the bedroom was falling off the wall. There was no light switch in the front room."
},
{
"reviewID": 426343,
"hotelid": 1556,
"userName": "PJ27",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/28/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The mattresses and sheets seem cheap, and don't allow for a good night sleep.",
"frequencyID": 3,
"title": "nice hotel but bad beds and sheets",
"comment": "The hotel was nice, the staff was very good and helpful. The main issue I had was that the beds had cheap mattresses. They were very \"springy\", and thus bounced alot when you moved. I have a very expensive mattress at home so maybe I'm spoiled, but this bed was not up to par with other Belvoirs or even close to a westin bed. Also, very cheap sheets. Even if everything else is great, if I can't get a good night sleep in a bed, then I won't go back to a hotel."
},
{
"reviewID": 426397,
"hotelid": 468,
"userName": "Peterson70",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/28/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "We loved our stay and will stay again!",
"comment": "We loved our stay. The room we received was on the lobby level, and the balcony had a view of the Swan. At first I wasn't too optimistic, but then realized we didn't have to wait for elevators. Since our primary purpose was to go to Disney World, we spent very little time in the room. It fit our needs nicely, especially since I used my Grandbourne Points. One night we did order Anthony's Pizza, and we were very disappointed. It wasn't even mediocre. We will stay at either the Swan or Dolphin next time we are going to Disney World, without an order to Anthony's. The access to Disney Hollywood Studios and Epcot can't be beat."
},
{
"reviewID": 426606,
"hotelid": 995,
"userName": "Avo11235",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/28/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor management of needed maintenance.",
"frequencyID": "",
"title": "My Disneyland vacation",
"comment": "They have some updated rooms and some not so updated rooms. They gave us a room that was not updated, I don't know why because the other rooms were not booked. Well any way, the bathub was dirty and it didn't drain. Which is probably why it was dirty. You had to keep your finger on the toilet flusher or it wouldn't flush. They had buckets all over the hallways to collect dripping water from pipes in the ceilings. The receptionist quoted us one price for breakfast and when we sat down turns out it was mush more. Breakfast was ok but way overpriced for what they were offering. Next day we ate at Mcdonalds. The shuttle to Disneyland ran on schedule and was the best part of the whole opperation. And they did give us a different room when we complained. But why not keep up with the maintenance instead of having unhappy guests. Its poor management."
},
{
"reviewID": 426710,
"hotelid": 127,
"userName": "GunnarSD",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "10/2011",
"datePosted": "11/28/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Clueless Staff-Unorganized",
"comment": "I live in the far reaches of North County San Diego to we decided to spend the night at a hotel near the airport since many have a rate that includes parking. It just seemed easier to drive and stay at the hotel than try to arrange a car hire to have us at the airport at 5:00 am. The rate advertised said up to 10 nights valet parking included. We arrived at the hotel around 10:00 PM gave the car to the valet and informed them we were staying on the rate that included the parking and the date we would be returning. At the front desk we told the clerk that we had parked our car under the rat that included the parking."
},
{
"reviewID": 427233,
"hotelid": 995,
"userName": "Joe10",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/28/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "i hope you don't get the night time manager that works on Thursday",
"frequencyID": 3,
"title": "Thanksgiving Night Staff Manager - Very Unprofessional",
"comment": "Platinum member, I have stayed at hotel a number of times with my family. Checked into the hotel late on Thanksgiving evening and the night time manager on duty was completely unprofessional and rude. It was approximately 8:00pm at night and you could clearly tell that she wanted to be anywhere but work, almost made the guests feel like we were putting her out. No welcome, no pleasantries no room upgrade. Made a huge issue about a roll away request. Demanded that I pay for the roll away and she was rude about it, totally uncalled for. I have stayed at the hotel many times before and a charge of $15 was never demanded for the roll away because of my platinum status. I politely asked if she would waive the fee and she rudely said no and your status doesn't matter, \"all guests pay the fee\" I declined the roll away with the associated fee. She was so rude in fact that the manager of house keeping must have been called by the other desk staff member that witnessed the rudeness because she and a co-worker brought me the roll away for my daughter and profusely apologized for the manager's behavior. She told me that there would be no charge for the roll away and she thanked me for the business. Very nice and it was just a shame that she had to apologize for the manager."
},
{
"reviewID": 427907,
"hotelid": 3620,
"userName": "Gerry",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lakeland, FL, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/28/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't recommend",
"frequencyID": 3,
"title": "Would not stay here again.",
"comment": "The room constantly had feather particles suspended in the air, either from the pillows or linens. The coffee station did not get replenished when the room was cleaned daily. We had to call the front desk to get coffee, cups, creamer and sugar brought to our room. One time they took half an hour to get to our room. The basic room that I was assigned as an BPG member did not even contain a small fridge to keep my childs anti-biotics cold. I have stayed in hotels half the price of this one that atleast had a small fridge. The only good thing about this hotel is the fantastic breakfast buffet. If you're looking for breakfast around the Miami airport, I would recommend the Rickenbacker restaurant but if you're looking for a hotel, definitly go elsewhere."
},
{
"reviewID": 428123,
"hotelid": 96,
"userName": "deerisle",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Maine, USA",
"arrivalMonth": "4/2011",
"datePosted": "11/28/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Good value and friendly staff",
"frequencyID": 4,
"title": "Good value hotel with friendly staff",
"comment": "I am a frequent business traveler but stayed at this property with my 11 year-old daughter for a sporting event. My elderly parents also joined us. Unlike some of the reviews here, the staff was wonderful. The breakfast in the club lounge was simple, but the attendant could not have been nicer. The rooms by the highway are somewhat noisy, but we could sleep without any problems. My parents had a room away from the highway, and that was very quiet. It's not a 5-star property, but it was clean and perfect for our needs. I'm puzzled at the remarks about the staff, but they were very helpful for us and took extra time to help us find our way around town and find attractions that would be suitable for our family. The price was also very attractive."
},
{
"reviewID": 428187,
"hotelid": 379,
"userName": "Rockwood",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Kelowna, BC, Canada",
"arrivalMonth": "11/2011",
"datePosted": "11/28/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great ocean front location",
"frequencyID": 2,
"title": "Fabulous 30th Wedding Anniversary",
"comment": "Spent half of our recent wedding anniversary celebration at the Belvoir Kauai. We watched gorgeous sunsets from our ocean front lanai. We walked the lovely beach. Enjoyed great restaurants in the area. Hotel staff were fabulous and met our every need including loaning us beach chairs for our day trip to Polihale Beach.Our room was huge and the open air concept of the ocean front wing was a delightful place to stay. Nothing but great memories of the hotel and its staff."
},
{
"reviewID": 428215,
"hotelid": 102,
"userName": "Cfinley",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Albuquerque, NM, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location off I-17 and Dunlap. Lots of marple gives hotel a great feel!",
"frequencyID": 4,
"title": "Always Satisfired",
"comment": "They treat their BPG members very well with an updated room or Junior Suite that has a deck much larger than your room. Your pad now has a hollywood Style make up station so that you can really see what you are doling. the Club Lounge is also very accommodating."
},
{
"reviewID": 428510,
"hotelid": 90,
"userName": "sandcha",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "This hotel was a great location for our family gathering during Thanksgiving",
"comment": "The hotel is easy walk to Old Towne and the shuttle service is very timely picking up and dropping off. Perfect hotel for our family gathering, adults and children, during the Thanksgiving holiday! Thank you Belvoir Suites staff for taking good care of us!"
},
{
"reviewID": 428650,
"hotelid": 1047,
"userName": "BHOhio",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cincinnati, OH, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Super comfortable beds",
"frequencyID": 2,
"title": "Pro's and Con's",
"comment": "The Belvoir Suites Philly has wonderfully comfortable beds! The property is attractive and up to date and the room was spacious for our big family. So we really enjoyed the room which was what we needed."
},
{
"reviewID": 428654,
"hotelid": 636,
"userName": "mel62",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cape Cod, MA",
"arrivalMonth": "11/2011",
"datePosted": "11/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful staff and very clean.",
"frequencyID": 2,
"title": "Wonderful hotel",
"comment": "My husband and I took our two grand-daughters to The Music Hall and the Belvoir is a great location to stay. Friendly, helpful staff, very clean rooms and beautiful interior. The pool area definitely needs updating but the girls enjoyed it just the same. We have been before to enjoy The Music Hall and we will be back. Thanks for a most enjoyable stay!"
},
{
"reviewID": 429335,
"hotelid": 3616,
"userName": "jenc",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It has very nice rooms, restaurant, and bar area. The staff was excellent.",
"frequencyID": 4,
"title": "The hotel was excellent",
"comment": "The hotel clearly had been renovated recently and was very well managed. I would highly recommend it."
},
{
"reviewID": 429517,
"hotelid": 460,
"userName": "Deebo63",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Provo, UT",
"arrivalMonth": "11/2011",
"datePosted": "11/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Amazing fitness room",
"frequencyID": 2,
"title": "Best fitness room, and bed around!",
"comment": "The fitness room was absolutely amazing. It included state-of-the-art equipment AND a beautiful view to boot! You can't help but run your fastest times while looking over downtown Seattle. The bed was so comfortable, you fall asleep as soon as your head hits the pillow. This is an excellent hotel, one of the best I have visited!"
},
{
"reviewID": 429646,
"hotelid": 607,
"userName": "Rocks19",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The service and staff are phenomenal.",
"frequencyID": 3,
"title": "Luxurious service",
"comment": "From the moment I arrived everyone was very welcoming, calm, and genuinely happy to help. Everything I inquired about was met with a polished and polite response. The restaurant had a great wine selection and again, even though the service was over a holiday weekend, everyone was helpful and very kind."
},
{
"reviewID": 429691,
"hotelid": 3068,
"userName": "Krandolph",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Crossville, TN, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/29/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "People in the breakfast lounge was wonderful. Good food! The bartender in the resturant was friendly, helpful and knowledgable.",
"frequencyID": 4,
"title": "Good stay one time bad stay the next",
"comment": "First stay was shocking. No heat for the first two nights, entrance door to were our room was tore up. Propped open with an astray the first night and a piece of furniture the next. Huge stains in the carpet were the refrigerator had leaked. We were told to park around back but had no way in due to the door, we had to walk all the way around to the front and come all the way down the hall to get to the room. When the Internet did work in the lobby it was very fast. Told front desk all these problems nothing came if it. Even seen maintance guy in the hall and told him, still nothing! The 3rd night someone did come check the heat. He put a temp gauge up to vent seen it read 58, opened the vent stuck his hand up in it, shut it and said it was fixed. BUT GREAT experience in the breakfast lounge. The guy that served us was excellent. Good manners, very polite. He made me feel welcomed. The bartender in the resturant was GREAT!! Thank you"
},
{
"reviewID": 430079,
"hotelid": 91,
"userName": "Suite16",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milwaukee, WI, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/29/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Airplanes taking off/landing at O'hare are frequent and fly directly over the hotel so it is loud.",
"frequencyID": 2,
"title": "Nice Suites",
"comment": "Rooms are nice and clean. We were originally booked at a Westin but their pool and fitness center were closed so we were rebooked to this hotel. We had the breakfast buffet included each day but the wait for 4 of us to get seated was 10-15 minutes, the omelet station took 10 minutes and some of the food in the hot buffet line was cold. The restaurant employees worked hard, but they were understaffed."
},
{
"reviewID": 430832,
"hotelid": 1236,
"userName": "ginamac64",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Spring City, TN, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent Staff",
"frequencyID": 2,
"title": "Excellent Service",
"comment": "Your staff helped our family through a traumatic time. We apologize for any inconvenience our family may have caused your hotel and guest. Your staff was very professional and calm which we needed."
},
{
"reviewID": 430900,
"hotelid": 829,
"userName": "Ronnie",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Stafford, VA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking is $20",
"frequencyID": 4,
"title": "Not a good deal after all",
"comment": "I got a good rate on our 2-day hotel stay however when you factor in the cost for internet access and daily parking isn't wasn't a good deal after all. The hotel is very nice and the staff members were great. We wouldn't stay there again because of the cost for parking. The location and view of Washington, DC is fabulous! This is such a nice hotel and for the two days we stayed there was never a concierge on duty."
},
{
"reviewID": 430920,
"hotelid": 3675,
"userName": "heath",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The one thing that everyone should know is not to stay here. You would definitely be better off staying in the other Belvoir in Omaha",
"frequencyID": 4,
"title": "Terrible Hotel",
"comment": "This is the worst Belvoir that I have ever stayed at. There is not enough space to write all of the problems with this place. Hotels should not be called Belvoir's until they meet all of the standards that have been established by Belvoir"
},
{
"reviewID": 431048,
"hotelid": 664,
"userName": "Bear",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Coral Springs",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Not a place to spend a weekend. Best suited for a business trip where you just need a place to sleep.",
"frequencyID": 4,
"title": "Not up to par",
"comment": "Of the 50+ nights I spent in BPG hotels this year these were the least impressive. No refrigerator in the room. Called Guest services for a request and the phone never was answered. Couldn't get a Bloody Mary until the pool bar opened up at 11:00 am on Sunday morning. Main Restaraunt bar opens at 4:00 pm, but does not provide any food until 5:30 pm on Saturday. Not even chips or pretzels. Supposed to be a resort, No hot tub. Pools areas are small and cramped. The lounge chairs by pool fill up quickly. No blue cheese stuffed olives at the bar. I bought some blue cheese and made my own stuffed olives."
},
{
"reviewID": 431060,
"hotelid": 460,
"userName": "KcmC",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great downtown location!",
"frequencyID": 3,
"title": "Great location",
"comment": "We regularly stay at this hotel - upwards of 4 times a year. The location and surrounding area is fantastic. The hotel does a very good job overall, with one exception - the valet parking."
},
{
"reviewID": 431103,
"hotelid": 468,
"userName": "Familyplanner",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Newport News, VA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Except for last visit, very accomodating and always like to stay there!",
"frequencyID": 3,
"title": "Enjoy Dolphin more than other resorts on WDW property",
"comment": "Stay quite often. Staff very accomodating, except last visit- suite location we requested was not given, after frequent calls to remind them. Also had to wait over 1 hr to get room after 3:00 check in, and then room keys did not work and had to wait over 1 hr to get into entire suite. Very disappointed that Picabu charges a service fee, when it is self service. This is something they recently started. We complained to management, but did not do any good. Before the service fee was added, we always left a tip, but no more. The Fountain is great! Overall great hotel!"
},
{
"reviewID": 431158,
"hotelid": 760,
"userName": "NomadJr",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great pool and take advantage of the shuttle service, but be sure to reserve your spot at the front desk before it fills up at your desired timeslot.",
"frequencyID": 4,
"title": "Location, Location, Location!",
"comment": "The Belvoir Suites is situated right across from Smathers Beach and about a 10 minute ride to all the Key West action; the hotel is perfectly placed to enjoy all that Key West has to offer. The hotel has excellent, clean and spacious suites and the pool area is nicely situated with plenty of sun and is themed very well. The hotel offers a complementary shuttle to and from the downtown area (2 blocks from Duval St.); Mr. Ed (the driver) is extremely knowledgeable and can provide you with any recommendations or free drink coupons. The hotel has a descent gym and also has a solid concierge that will help make reservations or recommendations to any of the restaurants on the key. Highly recommend and we stayed with points, which was a steal at this property!"
},
{
"reviewID": 431173,
"hotelid": 1364,
"userName": "cecCanada",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hong Kong",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient location",
"frequencyID": 4,
"title": "Pleasant spacious rooms",
"comment": "The room was spacious and clean but outdated and the hotel really needs a facelift. It was rather surprising however, that the actual bathroom was extremely small, relative to the size of room. It did not seem well designed to me."
},
{
"reviewID": 431175,
"hotelid": 353,
"userName": "Danielle27",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New Orleans, La",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Do Not Stay here Bayou Classic Weekend! You have to have braclets to get in your room after 8pm. You are not allowed to bring outsiders in your room. Was Not happy at all. They gave me a hassle about asking for extra towels.",
"frequencyID": 2,
"title": "Will Not Stay Again",
"comment": "Not happy at all, will not stay again! The braclets you have to wear is childish. Can't get in the hotel without having a braclet on."
},
{
"reviewID": 431207,
"hotelid": 1776,
"userName": "NS1PP",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Service and Room Amenities",
"comment": "Service in the lounge bar and restaurant was not good. Servers were not kind. Blanket was too heavy. The BPG membership was not recognized at the front desk."
},
{
"reviewID": 431241,
"hotelid": 353,
"userName": "kbrew",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Breaux Bridge, LA 70517, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and above average staff.",
"frequencyID": 2,
"title": "Bayou Classic Experience",
"comment": "I had 2 rooms reserved, both with 2 kids and 2 adults. 1 room was with 2 double beds and the other was supposed to be a club room with king bed and queen sleeper. However, that room ended up not having the sleeper, so the kids had go sleep on the floor. The other problem was entering through the front of the hotel. I can't understand why so many people were allowed to mill around the front of the entry. I realize that there was a big event in town, hut securing the front of the hotel should have been a priority. Outside of that, I really like the hotel and the convenient location."
},
{
"reviewID": 431263,
"hotelid": 353,
"userName": "MSNEVERTORETURN",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Shreveport, LA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "HOTEL",
"comment": "THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD WITH A HOTEL. I HAVE NEVER HAD TO PAY SO MUCH FOR TWO NIGHT AT A HOTEL AND COULDNT INVITE MY FAMILY TO COME UP TO MY ROOM AND SEE ME. I HAD TO PAY $25 PER PERSON FOR THEM TO COME TO MY ROOM!!!!!! THAT IS THE STUPIDEST RULE I HAVE EVER HEARD OF EVENT OR NO EVENT. I WILL NEVER EVER STAY AT THIS HOTEL AGAIN NOR WILL I TELL ANYONE ANYTHING GOOD ABOUT IT. IF I COULD OF FOUND ANOTHER HOTEL I WOULD OF LEFT THE NEXT DAY AND NEVER RETURNED."
},
{
"reviewID": 431310,
"hotelid": 95,
"userName": "madisonchad",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Farmington, MO 63640, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "great location",
"frequencyID": 2,
"title": "great value & location",
"comment": "The hotel was in great shape and was one of the better values for this quality of hotel."
},
{
"reviewID": 431356,
"hotelid": 1327,
"userName": "LindaJo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy access to Airport via shuttle and good location to touring attractions on foot.",
"frequencyID": 3,
"title": "Booked for airport convenience would stay longer next time",
"comment": "Delightfully surprised on check-in with this lovely spot, beautifully decorated for Christmas and close to Temple Square and the shopping area. Wish I had had more than one night. Will plan for more next time. The staff was very warm and weloming. The computer area, the Starbucks location and the warm and inviting fireplace seating area made it quite comfortable and enjoyable."
},
{
"reviewID": 431359,
"hotelid": 1998,
"userName": "KJVA",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Northern, VA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Room for improvement",
"comment": "The location was convenient and the general facility was okay, but there was a weird stain on the carpet in the room, possibly a burn of some kind (weird for a brand new hotel, and surprised it was not taken care of)."
},
{
"reviewID": 431426,
"hotelid": 1291,
"userName": "MPAP",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Odessa, TX, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Our Stay was great.",
"comment": "Mr. Harrison,"
},
{
"reviewID": 431480,
"hotelid": 171,
"userName": "CFaze",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is polite and professional, from the gift shop to the front desk. My early requests were honored with no problem.",
"frequencyID": 3,
"title": "Peaceful waterfront stay",
"comment": "My boyfriend and I enjoyed a peaceful stay at Belvoir Norfolk. The view from the balcony was remarkable, and the comfort of the room was great -- spacious, clean, private. Also, the room service was phenomenal -- especially the biscuits & gravy spread. :-)"
},
{
"reviewID": 431487,
"hotelid": 353,
"userName": "Dessie07",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "London, UK",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't go on Thanksgiving weekend if you want a quiet couple of days.",
"frequencyID": 2,
"title": "Thanksgiving Weekend-Never Again",
"comment": "Firstly I have to admit that we were quite naive, we had no idea how many people would be in New Orleans over Thanksgiving weekend. Started off well, we found the hotel easily and parked ($33 dollars per night). We were given wristbands by the hotel to gain access, it should have been a major clue. Our room had popcorn on the floor and hair in the bathroom."
},
{
"reviewID": 431520,
"hotelid": 460,
"userName": "Nans",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hansville, WA 98340, USA",
"arrivalMonth": "12/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "You could get bumped at any time, make sure when you make your reservation there isn't some big thing like the Apple Cup or etc going on. Service people like to argue.",
"frequencyID": 4,
"title": "NEVER AGAIN",
"comment": "I have been coming here every year at Christmas for the last 12 years. Was also under my previous name DeRosier. I made my reservations in August for a room to sleep 3. At the time I was told we would get a room with 2 beds and a pull out couch. Well we got bumped because of the Apple Cup. We have decided to go to Bellevue from now on. Jeremy did give us the credit for the difference, but we will never ever stay at the Belvoir again. Every year there is something that goes wrong. I was still going to be charged the higher rate even though we ended up with the same kind of room we always used to get. That is why I made reservations for 3 places to sleep. We had to ask for manager finally, after arguing with 2 other people."
},
{
"reviewID": 431527,
"hotelid": 662,
"userName": "GeorgeT",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hayward, CA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not stay at the Belvoir Fairplex, Pomona, CA. Customer Service is not good at this property.",
"frequencyID": 3,
"title": "I do not recommend this property",
"comment": "We have been BPG Gold Members since 2008 and never have been treated so bad. We got 4 rooms for family, in which we shared with family that Belvoir is nice place to stay. Well, I was very embarrassed. Supervisors/managers spoke and treated us disrespectfully, mislead(lied to) about some charges, But please note that not all Belvoir's are like this one. Just stay out of the Fairplex, Pomona hotel."
},
{
"reviewID": 431528,
"hotelid": 421,
"userName": "OrwigsburgOwl",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sch Haven, Pa",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "was very happy",
"comment": "was very happy with stay; clean; club lounge very good"
},
{
"reviewID": 431791,
"hotelid": 94,
"userName": "Mommabear3",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ky",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Not worth the price!",
"frequencyID": 2,
"title": "Bring a gas mask, lol!",
"comment": "I never leave reviews but I'm making an exception in this case. We were traveling with a family of six. I've stayed at other suite style hotels but thought we would treat ourselves to a night at the Belvoir Suites in Columbus. Overall the hotel was grimmy. Something I'm not use to when the bill for two nights was almost $400 with taxes. The entire second floor smelled so terrible we had a hard time breathing. The pool was unkept, and the rooms were picked up but in general not clean at all. Wall repairs in room were spackled and left. We never had our room serviced and had to make calls to the front desk for towels. The shower also spilled large amounts of water all over the bathroom floor. I said nothing to management. I will do my business elsewhere next time and so should you."
},
{
"reviewID": 431795,
"hotelid": 3052,
"userName": "Issy33",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff are very warm and welcoming, they have great knowledge that they love to share with their guests",
"frequencyID": 2,
"title": "Staff make the hotel",
"comment": "Sometimes the way the staff deal with an issue gives the true measure of the hotel and on that we were more than accommodated. I was really pleased with the way Stephen resolved the issue of the club room we booked, not being available on our arrival. Stephen sorted this out expertly and made our stay very welcoming."
},
{
"reviewID": 431828,
"hotelid": 1569,
"userName": "Bunbun",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "It is within walking distance of the Disneyland Parks",
"frequencyID": 2,
"title": "A great place to stay while visiting Disneyland",
"comment": "We spent four nights at Thanksgiving while we visited Disneyland. It was perfect, we could either use Resort Transit or walk to Disneyland. We could see the Parks and Fireworks from our balcony. Our room was usually made up very early and was kept spotless. Both restaurants were substantially above average and the staff was always pleasant. Not only would we return, but we are very likely to return. Basically a perfect place to stay for your Disneyland trip."
},
{
"reviewID": 431836,
"hotelid": 460,
"userName": "Pat1234",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Seattle",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "No Hot Water",
"frequencyID": 4,
"title": "NO HOT WATER",
"comment": "We stayed one night here, in the evening I called to report no hot water. The fellow called me back and told me someone would check into it, he offered a $30 discount which seemed reasonable. I asked him to let me know what was wrong and when it would fixed. Never heard anything back, my wife and kids would not use the tub or shower because the water was that cold. I braved a quick cold shower and it was cold. The next morning no hot water, no call detailing the problem. Did receive our express checkout with no credit on it. The front desk corrected that. It seems that they don't care about there guests as there was follow up."
},
{
"reviewID": 432025,
"hotelid": 460,
"userName": "Disapponted",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Marysville, WA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Disappointed",
"comment": "We stay here every Christmas (and sometimes in between). We always stay in the club level and pay extra points. This time, the reservation was not correct (we were not in the club level) but the staff gave us access for $15. The new tower we found to be very noisy: slamming doors, road noise (11th floor), etc. It is a very central location, which is why we always stay here. Just a bit disappointed with the hassle this time. We also have never found there to be any benefit in the Gold membership with Grandbourne as far as upgrades."
},
{
"reviewID": 432131,
"hotelid": 90,
"userName": "Dan25",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alexandria, VA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The location is great but the service for functions is a disappointment. On the day of my wedding the cermony room wasn't set correctly and the catering manger that I spoke to over the phone only was not there. I asked the front desk where I could find her and he said, \"she told us she doesn't work on weekens\". They had no idea what I needed for my event or where the room was enen located. This hotel has put me through many problems, the last catering manger that I delt with for 4months quit. No one called to inform me I found out by calling 2 weeks before my event to speak with her. I then had to wait for the next manager to be hired, and explain everything over to her.",
"frequencyID": 2,
"title": "This hotel was unsatisfactory",
"comment": "I was disppointed with the catering department."
},
{
"reviewID": 432195,
"hotelid": 111,
"userName": "CHKMBK",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Valdosta, GA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location with very good service.",
"frequencyID": 3,
"title": "Great Location",
"comment": "This is a very good hotel in a great location. Staff is friendly and do an excellent job!"
},
{
"reviewID": 432247,
"hotelid": 5601,
"userName": "ggmjr",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "PA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "A quick trip",
"comment": "I had never been to Myrtle Beach. BPG had a promo with free resort nights. Living in PA, my only choice were VT, SC or canada. I am SO glad we went to this resort."
},
{
"reviewID": 432385,
"hotelid": 855,
"userName": "BrideofChuckie",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Queens, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Be prepared to fend for yourself",
"frequencyID": 4,
"title": "Great Pricing, No direction",
"comment": "While the hotel was beautiful and well maintained, I was very disappointed in the staff and service right from check in. The person at the front desk couldn't tell me how I would get my BPG free breakfast, or the hours of the bar, or any other information. I was literally tossed the key to my room and that was the end of discussion. Our room was intentionally poolside so we could make use of the pool, yet at any given point in time the pool was PACKED from opening to closing, many of whom were not guests at the hotel. The surrounding area left much to be desired - there was only an Applebees and a 7-Eleven within a mile of the hotel - we had to travel three exits on the highway to a diner!"
},
{
"reviewID": 432553,
"hotelid": 3205,
"userName": "Mark242",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "The location is unbeatable!!!",
"frequencyID": 2,
"title": "Denver Downtown Belvoir",
"comment": "Unbeatable location, very friendly staff, clean rooms and wonderful atmosphere!"
},
{
"reviewID": 432625,
"hotelid": 353,
"userName": "MrKelly",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Baton Rouge, LA, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "FALSE",
"everyoneShouldKnow": "Avoid them! They are inconsiderate and only care about your money not the guests",
"frequencyID": 2,
"title": "Too Many Inconviences",
"comment": "We were required to wear wristbands told us to have guests over for a few minutes we would have to sign a form with there name just so they can gain access to our rooms. What they didnt say is that we would be charged per person for a few mins of access to the hotel. Upon check out they asked for $160 for the extra wrist bands and wouldn't sympathize with us not knowing the cost. Who in there right mind would agree to such terms."
},
{
"reviewID": 432844,
"hotelid": 460,
"userName": "dblee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "10/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "great location and rooms",
"comment": "Best downtown location for shopping. Rooms are very large and nice, great views."
},
{
"reviewID": 432856,
"hotelid": 196,
"userName": "drsher08",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "11/2011",
"datePosted": "11/30/2011",
"recommend": "TRUE",
"everyoneShouldKnow": "Extremely friendly staff",
"frequencyID": 2,
"title": "Beautiful Hotel",
"comment": "The staff were welcoming and friendly. Hotel is very beautiful...Enjoyed the weekend."
}
]