[
{
"reviewID": 10035790,
"hotelid": 3054,
"userName": "deerisle",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Maine, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service but small rooms",
"frequencyID": 4,
"title": "Good business hotel with smallish rooms",
"comment": "First, the two real positives of this property are a) some great staff who cared about the guests; and b) remodeled guest rooms that were very comfortable."
},
{
"reviewID": 10036201,
"hotelid": 1995,
"userName": "ahuanho",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "worst bed",
"comment": "Worst Belvoir I have ever been to"
},
{
"reviewID": 10036344,
"hotelid": 196,
"userName": "Kosuke",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fukuoka, Fukuoka Prefecture, Japan",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Noise",
"comment": "The shower sound from the neighbouring room is too big."
},
{
"reviewID": 10036502,
"hotelid": 468,
"userName": "Smith8",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has a warm and beautiful atmosphere",
"frequencyID": 3,
"title": "This hotel has everything you need",
"comment": "This hotel has something for everyone to enjoy.There are beautiful pools,a playground terrific food,bars and you can even walk to the Boardwalk. I will definitely be staying there again."
},
{
"reviewID": 10036535,
"hotelid": 460,
"userName": "Harvey",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Good hotel conference",
"comment": "Ihotel met all of expectations and even exceeded them in every department except the conference food. I was disappointed and would rate the food as below average."
},
{
"reviewID": 10036642,
"hotelid": 802,
"userName": "TejasB",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Texas, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's completely overpriced for the actual quality you receive!",
"frequencyID": "",
"title": "This was the worst experience I have ever had at a hotel!!",
"comment": "This hotel was really dirty...the hot tub has dirt on the floor and on the bench...you can clearly tell it hasn't been cleaned in FOREVER! The pool was so cold you couldn't even get in and it was dirty too! This AFTER we waited over an hour for the maintenance guy to fix the door so we could actually get into the pool area. I had to call the front desk twice to get that done!! The bathtub in the room had stains that I could not remove after trying to clean it myself. For what we paid for this room for one night, they did not even offer a continental breakfast yet the rude front desk guy informed me I could purchase breakfast (for a ridiculous price per person) in the hotel restaurant. We were already paying above what was reasonable for that level of quality and to not offer breakfast is ridiculous!!! The room has two air vents in the ENTIRE room and the air goes on and off which is very frustrating...the room remained hot and never felt comfortable (yet the air was working properly) no matter how low we turn it down. The guy at the front desk was on a personal call when I walked up one time to ask a question and actually rolled his eyes and stated \"what do you need?!\" Ummm...this was the worst experience we have ever had a hotel and considering the cost of the whole thing I would NEVER stay here again!! We checked out other hotels in the area (due to having to return to the area in a couple months) and would stay at those over this hotel in a heartbeat!!! This hotels offer either continental breakfasts or breakfast buffets at their restaurants at a way lower price than this place, Take my advice....BOOK SOMEWHERE ELSE!!!"
},
{
"reviewID": 10036918,
"hotelid": 1236,
"userName": "Charlie37",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Downtown Nashville, TN",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent service!",
"frequencyID": 4,
"title": "The staff was helpful and professional",
"comment": "From the valet parking workers, bell man taking our luggage to room, lady at the check-in counter, folks in the restaurant until we checked out and got our car to leave the service was excellent...everyone was courteous and very professional! Seems like we've lost some respectful and professional service across the board but not at the Downtown Sheration-Nashville!"
},
{
"reviewID": 10037197,
"hotelid": 2019,
"userName": "MarkG67",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Ohio",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Don't get club level",
"comment": "Ive stayed at this hotel a few times and staff is good, however the last two times there, I paid for club access and both times I could not access it. I mentioned to the lady at front desk and both times said they need to activate at checkin. Shouldn't you know that by looking at the computer screen."
},
{
"reviewID": 10037433,
"hotelid": 468,
"userName": "tgiahn65",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Beautiful site",
"comment": "The hotel/resort was beautiful. All of the staff were helpful and welcoming to all."
},
{
"reviewID": 10037553,
"hotelid": 760,
"userName": "joas",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Key West",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "beautiful location on smather'sbeach",
"frequencyID": 1,
"title": "Wedding Location",
"comment": "I was married on Smather's Beach and all of my family and guests stayed at Belvoir Suites. It met all of our needs and more - the perfect place for kids to enjoy the beach and the beautiful pool. Our pool side reception was amazing - beautiful venue and great food. No one wanted to go home after 4 days at Key West."
},
{
"reviewID": 10037821,
"hotelid": 1327,
"userName": "Chippersthe1",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Libertyville, IL",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If the compressor fails on the AC at the hotel, there isn't much you can do as a guest other than look for a new location",
"frequencyID": 4,
"title": "Not the best hotel",
"comment": "The AC failed while I was there, so the room I was to have was moved to an upgraded suite. That was a plus! However, the furnishings were out of place for the room, and the two window-style AC units were so loud that during a phone call, someone asked if I was on the tarmac at the airport! This is an old property that they are trying to keep updated, but it wasn't working for me."
},
{
"reviewID": 10037901,
"hotelid": 1995,
"userName": "gabby619",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York,NY",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly and clean",
"frequencyID": 3,
"title": "Hershey Vaction with the family",
"comment": "Hospitality was excellent i recommend this hotel for anyone. Being a part of BPG preffered guest was excellent for Me and my families needs for a fun vaction. Club room was excellent. And I could not ask for anyhing more. Suite , Club room and all employees were friendly and made my stay excellent. Thank you Grandbourne and Belvoir......."
},
{
"reviewID": 10037977,
"hotelid": 814,
"userName": "Stephan56",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Ashburn, VA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Vacation, great location",
"comment": "Hotel exceeded our expectation. Staff was very helpful and knowledgeable. We can recommend the hotel and will come back."
},
{
"reviewID": 10038226,
"hotelid": 1469,
"userName": "Bellavero",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Every one was very helpful friendly and we loved the 1.5 hour hike and tour given.",
"frequencyID": 3,
"title": "we loved the pool area and the setting",
"comment": "It was very relaxing and it made us feel very well kept, all of the staff was very caring and informative."
},
{
"reviewID": 10038249,
"hotelid": 377,
"userName": "Ventimjj",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Huntington Beach, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pool & lounge",
"frequencyID": 3,
"title": "Family vacation",
"comment": "The staff was top notch. They bent over backwards to make us feel valued. This hotel is very kid friendly with a great pool designed for them along with one for adults. The lounge was a time and money saver as well. Overall this was a great hotel with all the amenities you will need for a family vacation."
},
{
"reviewID": 10038347,
"hotelid": 127,
"userName": "sasha",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Springfield ma",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Praise for Anthony in the club lounge",
"comment": "The club lounge ran like clockwork with Anthony there. He was amazing! The day he was off, it was a different place. We were there for six days, and missed him greatly the last night. He made sure everything was stocked and that we had plenty of time to order drinks. He was a tremendous asset to the Belvoir"
},
{
"reviewID": 10038349,
"hotelid": 1569,
"userName": "Boodle",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Irvine, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "High-end restaurants in walking distance.",
"frequencyID": 4,
"title": "perfect",
"comment": "The Hotel has wonderful service, from the front desk, the bell boys, housekeeping and the parking chaps where all so polite and efficient."
},
{
"reviewID": 10038424,
"hotelid": 377,
"userName": "Lissie25",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 3,
"title": "Customer Service",
"comment": "Your hotel did a great job in terms of making us feel special. The partial ocean room was great and the staff were pleasant, thanks for making our vacation a memorable one."
},
{
"reviewID": 10038484,
"hotelid": 377,
"userName": "Mike1952",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Prospect CT",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Limited beach access, crowded pools",
"comment": "Very busy lobby area. Lack of on property dining. View from room (21st fl) was spectacular! Very clean and modern property. Plenty of elevators, no waiting. Resort charge is a joke. Basically you pay $25 (and tax on top of that) for unlimited phone service (who doesn't have their own cell phone) and a bottle of water. Pool is jam packed with kids, and the beach is too narrow. Great location for shopping and access to activities."
},
{
"reviewID": 10038760,
"hotelid": 83,
"userName": "Gruber",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You can't find a better one !",
"frequencyID": 2,
"title": "Overall, best hotel ever in the last 40 years",
"comment": "The staff is superb from top to bottom. The facilities, cleanliness and room could not be better. We will always stay here !"
},
{
"reviewID": 10038856,
"hotelid": 3054,
"userName": "punkin65",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Lebanon KY",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good central location",
"frequencyID": 4,
"title": "Staying for a conference.",
"comment": "Our room was not ready until 6 o'clock for BPG."
},
{
"reviewID": 10038864,
"hotelid": 468,
"userName": "Prez49",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Woodbury,NJ",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has it all in elite hotels.",
"frequencyID": 1,
"title": "Dolphin",
"comment": "Best of the best in elite Disney Resort Hotels. Every luxury you look for in a top hotel is there. We will return for our 5th time."
},
{
"reviewID": 10038907,
"hotelid": 353,
"userName": "dellden11",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Weston, FL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "under renovations",
"frequencyID": "",
"title": "August visit",
"comment": "Should have realized that a hotel undergoing renovations may not be able to offer all amenities."
},
{
"reviewID": 10039270,
"hotelid": 1784,
"userName": "JackBauer",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Kansas City, MO, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Wonderful staff, average room",
"comment": "I arrived around 10pm to the Belvoir Ft. Worth after a 3 hr. Super Shuttle ride from the Love Airport. I was exhausted and just wanted to relax and go to sleep. My TV wouldn't turn on. Really? I called the front desk, and they quickly sent a maintenence man to switch TVs from another room. Then, overnight, the in-room air conditioner began making a \"chirping\" noise everytime in came on. Woke me up each time. Again, the staff was very friendly, but these problems were very annoying, and I changed rooms the next day."
},
{
"reviewID": 10039321,
"hotelid": 421,
"userName": "Emily16",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "As tourists, we couldn't have been in a better hotel!",
"frequencyID": 2,
"title": "Comfy and Convenient",
"comment": "The bed and linens were quite luxurious and the location, for a tourist, is superb. Restaurants nearby are good. The little deli right across the street has good food at reasonable prices. So glad that we stayed here"
},
{
"reviewID": 10039442,
"hotelid": 1474,
"userName": "Xeonee",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chattanooga, TN, USA",
"arrivalMonth": "7/2012",
"datePosted": "9/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Quick stay",
"comment": "We had a one night stay at this hotel. Unfortunately, we were disappointed when they did not have the room type we reserved available when we arrived. We were then given a Junior Suite but again were disappointed by its size -- extremely small. And, the bathroom did not have any counter space at all. It was very difficult to put on makeup with all your supplies resting on the lip of the sink."
},
{
"reviewID": 10039456,
"hotelid": 3052,
"userName": "Peggy58",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "TriBeCa, New York",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Top-notch accommodations. Very helpful staff.",
"frequencyID": 1,
"title": "Bar Service was lame",
"comment": "We ordered 2 drinks in the hotel bar. The hostess added a $5.00 gratuity to the bill, then never brought us our change."
},
{
"reviewID": 10039578,
"hotelid": 421,
"userName": "JMichael",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great central location; fair accomodations",
"comment": "Great location with lots of room downstairs. Great bar and lounge. Room was fair sized, but, constant drone of elevators and people in the hallway made sleeping difficult. Nothing wrong with this hotel, in fact its pretty nice, but might look for better options near by given the great selection of hotels within a few blocks."
},
{
"reviewID": 10040850,
"hotelid": 1469,
"userName": "Nick2012",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Rennovation of common areas great",
"comment": "The pool and bar and general common areas were great. Particularly enjoyed the slide they had. The staff were nice. Loved the gym."
},
{
"reviewID": 10041354,
"hotelid": 102,
"userName": "calebeger",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Horrible service",
"frequencyID": "",
"title": "Horrible service / uncaring staff",
"comment": "Stayed here with my wife for one night on our way back from Grand Canyon/Sedona. Was expecting a restful night / pit stop but the overall experience was very unpleasant."
},
{
"reviewID": 10042222,
"hotelid": 2019,
"userName": "RoRo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Omaha, Ne",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great value",
"frequencyID": 2,
"title": "Novi Belvoir",
"comment": "I had a very confortable room. It was clean, quiet and the bed was very comfortable. The breakfast was second to none."
},
{
"reviewID": 10047632,
"hotelid": 1177,
"userName": "Emt2707",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice location",
"frequencyID": 2,
"title": "Beautiful again!",
"comment": "Everything was terrific, except the club lounge in the evening. From free to $5 a beer and $8 for wine? I personally saw the abuse of alchohol a month ago, now we all suffer because you had zero control? It makes zero sense to pay extra for club access. Poor decision by management. Other chains offer 2 free drinks, then pay. BReakfast was average."
},
{
"reviewID": 10048582,
"hotelid": 1162,
"userName": "JustRelax1",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans, LA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Traffic out side, also pets seem to be allowed here......stray away!",
"frequencyID": 2,
"title": "Trouble sleeping, Lots of road traffic in area",
"comment": "This is a hotel that locals call the Safari. I guess this is a hotel that has been rebranded too many times. Road noise is impossible to get a solid night sleep. The pillows are too too soft. the bathroom configuration is weird."
},
{
"reviewID": 10050940,
"hotelid": 3125,
"userName": "Fred92",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nice place",
"frequencyID": 2,
"title": "Nice building, Lack of Hospitality",
"comment": "The mumbling amongst the front desk staff when I checked in was the first indicator. Area near front door is cramped; Any interaction was like a retail store. Vending machines on two floors had water, but nothing else. Refrigerator and microwave are essentials for me."
},
{
"reviewID": 10051328,
"hotelid": 33,
"userName": "Visiting2",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Room Temperature",
"comment": "In a August 2012 stay at the hotel the room temperature was too cold and couldn't be adjusted. We set the thermostat to 70 deg. The fan cycled between the loud high speed and low all night but the temperature didn't go up. The engineer came to service it and said that the default setting had been changed from 72 to 68 deg and at 68 the fan would remain on low speed and wouldn't cycle to high speed. He said all the room thermostats defaulted to 68 deg and there was no way to increase the room temperature. So there was no point in switching rooms during our six day stay."
},
{
"reviewID": 10053647,
"hotelid": 814,
"userName": "Goalie59",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cleveland, Ohio",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service, ideal location and very clean",
"frequencyID": 2,
"title": "Both the staff and hotel accommodations were excellent",
"comment": "We reserved 4 rooms for 13 people, all who were family members. My wife and I requested a suite so we could have a little more room to have everyone meet to converse and mingle. We were upgraded into the Presidential Suite much to our surprise with an oceanfront room. It by far exceeded anything we would have ever anticipated or expected. The staff were very polite and were able to meet or exceed any request we had. I would like to recognize two people in particular...Robert who helped immensely with loading and unloading our vehicles and finding us places to park. He also helped with suggestions of where to eat and what was going on in Virginia Beach in case we were interested in attending. The other was Tia at the front desk who resolved an issue with my vehicle in the parking lot. Both employees acted professionally yet treated us like they've known us for years. Both employees should be commended for their representation of Belvoir."
},
{
"reviewID": 10058552,
"hotelid": 3616,
"userName": "HRB47",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Annapolis, MD",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great aLocation in Stamford",
"frequencyID": 4,
"title": "Great Location",
"comment": "Great location in downtown Stamfrod, Ct. Convienent to transportation, dining, shopping and let us not forget work. Staff is freindly and always pleasant."
},
{
"reviewID": 10059292,
"hotelid": 1776,
"userName": "Natashka6",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not stay in a room that has a connecting door to another room",
"frequencyID": 3,
"title": "Sub-par Grandbourne",
"comment": "I travel often both for business & pleasure. I've stayed in several Grandbournes all over the world & this Belvoir was by far the worst of them all."
},
{
"reviewID": 10060439,
"hotelid": 270,
"userName": "Ochick",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Lansdale, PA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Dont go for the pool.",
"frequencyID": 2,
"title": "Mixed impressions",
"comment": "The front desk, everyone near the front desk, and the restaurant were wonderful. The rooms were normal and beds lovely of course. We stayed four days and had to swipe towels from the hall cart to get new ones and our room wasnt always made up (also room service apparently dlesnt take dirty dishes away). The club lounge is pretty minimal in offerings and as I had a baby with me who needs milk, when I asked for milk they were distinctly rude. during interem hours at the lounge there is only water and espresso. (No milk for coffee available..) I learned to take the milk in the morning for the cereal and store it in the rented fridge."
},
{
"reviewID": 10065961,
"hotelid": 1751,
"userName": "peej01",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Detroit, MI, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "They are chronically understaffed and the staff has no leadership.",
"frequencyID": 4,
"title": "I'm back, but not happy about it.",
"comment": "Well, kids, I had to come back to the area on business, and gotta say, again..not a great stay. The bedside lamp fixture (closest to entryway) is broken...why is it left like this? Anybody who walks in can immediately see this. I had to fix my toilet twice (what IS that contraption?)...I reported the toilet upon leaving, but this lamp issue should have been caught by the cleaning staff. Speaking of staff.....you seem to have one diligent pregnant woman waiting tables AND doing all the room service deliveries????"
},
{
"reviewID": 10070463,
"hotelid": 756,
"userName": "Richard42",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Framingham, MA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Shuttle Drivers Were Great, But There Was A Glitch",
"comment": "This was a business trip for me and I needed to get to and from my meetings each day. The shuttle drivers were helpful, friendly and knowledgeable of the local public transportation options. BUT the front desk staff couldn't fix a glitch - on my last day I did NOT have access to the 6th floor Club Lounge (my card did not work to open the door). I was counting on that for breakfast before my meeting and couldn't wait around for them to investigate and send a replacement. That was frustrating."
},
{
"reviewID": 10070626,
"hotelid": 1130,
"userName": "daftu",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "tthis hotel was great",
"comment": "Hotel was clean in good locationi"
},
{
"reviewID": 10071116,
"hotelid": 468,
"userName": "LaurenT",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Saratoga, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Be sure to bring your AAA card! 20% discount is available at the counter service restaurants!",
"frequencyID": 2,
"title": "Dolphin is a winner",
"comment": "Ideal location for a Disney vacation! The staff was very friendly and attentive, the room comfortable and the amenities extensive. We'll surely be visiting again!"
},
{
"reviewID": 10073812,
"hotelid": 883,
"userName": "dtp1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convient and a great place to stay.",
"frequencyID": 2,
"title": "this hotel has great features",
"comment": "The exercise facility was excellent and above the standard of most hotels. The food was very good; i will look forward to the opening of the new restraurant and bar."
},
{
"reviewID": 10074039,
"hotelid": 1391,
"userName": "kwaldo",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Scottsdale, AZ, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Average accommodations and food. Beautiful grounds.",
"frequencyID": 2,
"title": "Dirty sheets",
"comment": "Disappointed that one of the beds in my room was dirty, the sheets had clearly not been changed from the prior guests! Hair, stains, other items made that clear."
},
{
"reviewID": 10075165,
"hotelid": 127,
"userName": "Emery",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Amazing hotel",
"comment": "We really loved everything here, great value for money, nothing to compain about except this huge flying cockroach which sometimes hovered around the balcony. Get rid of them!"
},
{
"reviewID": 10077241,
"hotelid": 1135,
"userName": "SCLori",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Not on the beach, but very close to it.",
"frequencyID": 4,
"title": "Good for off the beach in Santa Monica",
"comment": "The Delfina is a nice hotel! The staff was courteous and friendly, the room was fine, the lobby has a great bar, and it's located within just a few blocks of the beach. Also walking distance to Main Street, home of Urth Caffe and some fantastic shops and small restaurants/bars."
},
{
"reviewID": 10078537,
"hotelid": 655,
"userName": "Andrew35",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Boston, MA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Musty smell all over",
"comment": "Most common areas, and especially my room, smelled like a moldy wet basement. When I came in from outside it hit me every time. A renovation is seriously in order."
},
{
"reviewID": 10078933,
"hotelid": 350,
"userName": "Charliesc9",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great location",
"comment": "Great place very accommodating and helpful"
},
{
"reviewID": 10079099,
"hotelid": 94,
"userName": "Tim777",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's a suites hotel.",
"frequencyID": 4,
"title": "Always nice to come back to!",
"comment": "We've stayed at the Belvoir Suites Columbus a number of times and we always look forward to coming back. The suite rooms are really a treat with two living spaces, each with a nice big flat screen TV."
},
{
"reviewID": 10079274,
"hotelid": 1162,
"userName": "Jimmy259",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It needs improvement. $10.00 fee to self park is a crock.",
"frequencyID": 3,
"title": "Needs Improvement",
"comment": "The lobby looks nice; the hallways and rooms are shabby and worn."
},
{
"reviewID": 10080917,
"hotelid": 1564,
"userName": "SuZee",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best service in Tampa!",
"frequencyID": 2,
"title": "Exceptional Service",
"comment": "Many thanks to the Belvoir staff for exceeding my customer service expectations. Everyone made a busy week \"worry free\" once I stepped foot into the Belvoir Lobby. My only comment would be that the rooms need a little updating. Drapery, furniture and beds were a little worn."
},
{
"reviewID": 10081858,
"hotelid": 460,
"userName": "Disappointed213",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Omaha, NE",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't pay extra for a view! You won't get what you expect.",
"frequencyID": 2,
"title": "Terrible city view room",
"comment": "I paid extra for a city view room, but was placed on the 10th floor of a 25 story facility. My view consisted of the bases of the skyscrapers and 1 lone neon sign. Yes, I had a view of the city. But a crappy one at best. Complaining seemed to do no good either. Staff apologized then just looked at me. No offers to try to accomodate me at all. I'll never stay here again nor recommend this hotel to anyone."
},
{
"reviewID": 10082263,
"hotelid": 90,
"userName": "Chloe2012",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Albany, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location and friendly staff",
"frequencyID": 1,
"title": "Clean & Comfy",
"comment": "We took a quick 4 day get away to tour Washington DC. While I was told the nearest Metro was \"around the corner\", it was actually about a 7-10 minute walk from the hotel. The hotel does offer a shuttle service to Ronald Reagan International Airport, where there is a Metro stop, however the shuttle runs on the 1/2 hour. The hotel and our room was clean. There are no safes in the room, the \"safety deposit box\" is at the main desk. Everyone was friendly and helpful. Bed was comfy, especially after a day of touring DC and being on our feet all day. Aside from construction at a nearby site, the hotel was very quiet. The room was very clean. Be aware that the shuttle runs on the hour after 8 pm and the last pickup from the airport is 11 pm. Overall, we would definitely stay there again."
},
{
"reviewID": 10084034,
"hotelid": 1135,
"userName": "Bruce",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Carlsbad, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The ocean-facing room with a big balcony was really nice. Made me feel like I was on vacation, even though it was a business trip.",
"frequencyID": 4,
"title": "Where is the coffee?",
"comment": "I know, it sounds petty, but I was here on a business trip, so gotta have my cup of joe! They told me the hotel was out of coffee packets for the rooms' coffee makers. So we'll bring you some. Never showed up. So I got dressed and went down to the Club Lounge. No coffee there either!! Weird..."
},
{
"reviewID": 10084235,
"hotelid": 1113,
"userName": "Traveler66",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oxford Charter Township, MI, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is not on the Lauderdale water, but it is a",
"frequencyID": 2,
"title": "Great Place",
"comment": "We had a great stay here. It was during the Isaac storm. The food was very good"
},
{
"reviewID": 10084599,
"hotelid": 350,
"userName": "ITZI",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Winnipeg, MB, Canada",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "President",
"comment": "The location was good, the club floor was a big plus,"
},
{
"reviewID": 10086664,
"hotelid": 1784,
"userName": "Sierra23",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "A stay to remember",
"comment": "We had a little hassle trying to get checked in, but it was well worth it, it's a beautiful hotel. Very peaceful and quiet just exactly what we were looking for. I look forward to staying here again."
},
{
"reviewID": 10090489,
"hotelid": 1162,
"userName": "smart73",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "KissimmmI",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Staff are AWESOME !!!!!!",
"frequencyID": 4,
"title": "Above and Beyond",
"comment": "Let me start by saying, both the resort and BPG are Awesome! They went beyond for my family to correct a reservation error. I truly can't put into words how much we enjoyed and enjoy this property , we stay here all the time. Pool area is great for kids with activities, the restaurant has great food, and the bar makes great drinks. But front desk is who I want to thank, Lisa went out of her way for our family. Thank You,"
},
{
"reviewID": 10091122,
"hotelid": 430,
"userName": "bckc",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location for walking to points of interest in Boston",
"frequencyID": 1,
"title": "Two days in Boston",
"comment": "Spent two days sight seeing Boston. This was a great location for beginning our tours."
},
{
"reviewID": 10094618,
"hotelid": 421,
"userName": "Mark7",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Gardena, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Centrally located to midtown and subway",
"frequencyID": 1,
"title": "some comments",
"comment": "A large comforter is not necessary in the summer time.It just gets in the way.The little radio on the nightstand was unusable(poor reception).Bathroom was very clean and nice.Staff was helpful and did a good job.The room even had a fairly good view of 7th Ave."
},
{
"reviewID": 10094846,
"hotelid": 430,
"userName": "Ravz7",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "London Uk",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This is a hotel which has great service and rooms !",
"frequencyID": 4,
"title": "A great location and facilities",
"comment": "We had a fantastic stay. Checked in and were upgraded. Hotel had good club lounge and excellent location . Great link to shops and restaurants . Enjoyed swimming pool. Great pillows and bed."
},
{
"reviewID": 10094899,
"hotelid": 814,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vienna, Virginia",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Service is very poor",
"frequencyID": 2,
"title": "POOR SERVICE",
"comment": "Maid did not clean my room and requested for towels after never arrived. Did not even care about being a GOLD member. The front desk staffs are not friendly.When I check-out the only thing she said was \"your balance is zero\"."
},
{
"reviewID": 10094916,
"hotelid": 1282,
"userName": "Paul56",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cincinnati, OH",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Staff was very helpful!",
"comment": "I was leaving on vacation right after my business and had an extended vehicle. The staff was gracious to find a place for my vehicle while I was on business for the day."
},
{
"reviewID": 10094923,
"hotelid": 1236,
"userName": "jotn63",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Knoxville, TN",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Quiet, clean and friendly",
"frequencyID": 2,
"title": "Very Impressd",
"comment": "The room was very clean and seemed to be recently remodeled."
},
{
"reviewID": 10096091,
"hotelid": 1995,
"userName": "Javed",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This is a great hotel.",
"comment": "This hotel and it's staff are amazing. The rooms are great the heated pool is fantastic and the breakfast buffet is wonderfull. I have never meet such great staff."
},
{
"reviewID": 10096683,
"hotelid": 468,
"userName": "Ekuah918",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's the best place for a family vacation",
"frequencyID": 1,
"title": "Best Summer Ever",
"comment": "The Dolphin is the best hotel I have ever been to in my entire life. The food was great the, staff was very nice, the pool was fun and hot tub was very relaxing. I have been to many of hotels and this one was the best so far. Also the resturants were amazing my favorite was the Fountain and Picabu. i hope I can come back very soon."
},
{
"reviewID": 10098090,
"hotelid": 33,
"userName": "JRobert",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "VA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "hate the fee",
"comment": "I was surprised to find that a parking fee had been added. This additional cost will influence any future decisions about where we stay when visiting the Baltimore area."
},
{
"reviewID": 10102352,
"hotelid": 196,
"userName": "Organizedone",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Great Neck, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The way your staff responded to our every need.",
"frequencyID": 2,
"title": "Staff",
"comment": "We were so pleased to be upgraded. We too value our Grandbournes recognition."
},
{
"reviewID": 10102853,
"hotelid": 606,
"userName": "mehorowitz",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Rockland County, NY",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy access to highways and downtown Burlington",
"frequencyID": 4,
"title": "Conveniant location with a nice indoor pool",
"comment": "Our daughter loved the pool while we loved the ease of getting into Burlington."
},
{
"reviewID": 10106206,
"hotelid": 1556,
"userName": "Jaanne",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Antonio, TX",
"arrivalMonth": "8/2012",
"datePosted": "9/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The rooms are very clean and the food is very good.",
"frequencyID": 1,
"title": "The hotel has great features",
"comment": "My stay was so enjoyable I hated to leave. The room was so clean, pretty and comfortable. The staff was very helpful."
},
{
"reviewID": 10110217,
"hotelid": 1569,
"userName": "Miriam",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Wonderful stay",
"comment": "This hotel has a great location walking distance to parks. Room small but comfortable. Enjoyed lounge, good staff and plenty of food and drink. Microwave would be helpful for own food."
},
{
"reviewID": 10111064,
"hotelid": 2003,
"userName": "Alohamark808",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Hawaii",
"arrivalMonth": "7/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Awsome staff!",
"frequencyID": 2,
"title": "Wonderful experience",
"comment": "Hotel room was ok, outdated tube tv's, wireless Internet was spotty, but the staff was outstanding, felt like an extended family which will makeit my first choice to stay whenever I retuned to San Diego."
},
{
"reviewID": 10111140,
"hotelid": 2019,
"userName": "George48",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "green movement",
"comment": "When I selected a \"green movement\", room was not cleaned and no coupone was provided."
},
{
"reviewID": 10119312,
"hotelid": 914,
"userName": "hugs",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Illinois",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "excellent service",
"frequencyID": 1,
"title": "excellent",
"comment": "Everyone was wonderful. The staff was very accommodating. The facilities were clean, comfortable, and spacious."
},
{
"reviewID": 10120892,
"hotelid": 377,
"userName": "Tm2554",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Queensland Australia",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A great hotel",
"frequencyID": 3,
"title": "This hotel is everything you want in a hotel",
"comment": "Thoroughly enjoyed staying at this hotel. It had lots of eating shops & shopping. The pool Area was very busy but still nice. Close to all other shops & restaurants & bars. Would highly reccomend this hotel"
},
{
"reviewID": 10123333,
"hotelid": 430,
"userName": "Robin42",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Look for parking discount on line if you do not want to pay $46 for one nite parking.",
"frequencyID": 3,
"title": "A little disappointed w room",
"comment": "Staff and service was wonderful at hotel. I was disappointed with room on north tower. As a star wood preferred floor it was nothing to write home about. Tower is old. Our bathroom had peeling paint from ceiling and vent in bathroom was filthy. Never cleaned. Just not what I expect when I stay at Belvoir"
},
{
"reviewID": 10124614,
"hotelid": 2003,
"userName": "cupngig",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "lovely suites",
"frequencyID": 4,
"title": "Excellence all in one hotel",
"comment": "Excellent rooms, amenities, service, and location."
},
{
"reviewID": 10124671,
"hotelid": 1726,
"userName": "Angpen",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pennsylvania",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel is located near everything",
"frequencyID": 2,
"title": "Hotel staff was very friendly and in great location",
"comment": "The only comment that I have is related to the bar. There was a golf convention when we were there on vacation and one bartender and you could not even get a drink at the bar. They should have had more assistance when there were so many golfers at this convention and at this hotel as it was crazy. It was not fair to the individuals on vacation."
},
{
"reviewID": 10124918,
"hotelid": 1196,
"userName": "momiline7",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Aurora, Co",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and friendly service",
"frequencyID": 1,
"title": "Love the Belvoir Pasadena",
"comment": "I will stay only here when in Pasadena. The staff treat everyone like they are royalty. I especially love Juan in the restaurant. He has the best customer service to rival any 5 star restaurant. The cleaning staff are efficient and very friendly. They go above and beyond for those staying there."
},
{
"reviewID": 10127118,
"hotelid": 1236,
"userName": "Jim34",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Knoxville, TN, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great room and meeting spaces.",
"comment": "The staff was fantastic during our conference. The meeting rooms were great and the hotel rooms were very nice."
},
{
"reviewID": 10129590,
"hotelid": 3054,
"userName": "Sirpeter",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Marietta, GA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The cost of the car parking",
"frequencyID": "",
"title": "Hotel",
"comment": "Good stay! But room was some what small with no refrig. Or microwave."
},
{
"reviewID": 10130737,
"hotelid": 1021,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Spencer, WV 25276, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff sets this hotel apart.",
"frequencyID": 4,
"title": "A great experience.",
"comment": "We arrived at this hotel for the Repiblican National Convention and immediately were greeted by the best front desk staff we had ever met. Brooke took care of our needs professionally. Our room was spacious and comfortable. We enjoyed the meeting rooms and breakfast buffet, as well as the restaurant. Bus service and drivers to local venues were exceptional. The manager's personal attention was appreciated. We loved having a top-quality hotel for our stay in Tampa."
},
{
"reviewID": 10131395,
"hotelid": 1726,
"userName": "Ricky88",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Contemporary, very clean rooms.",
"frequencyID": 4,
"title": "Great location",
"comment": "Contemporary style of rooms is very pleasing. Central location to all major sites and highways. Very pleasant public areas."
},
{
"reviewID": 10131493,
"hotelid": 197,
"userName": "Mdp0056",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location and Staff",
"frequencyID": 3,
"title": "Great to stay with kids",
"comment": "We had our two children with us. Our son is 4 and our daughter is 1. The entire staff was so accomodating to our needs. Our request for a microwave and refrigerator was met without a problem. From the time you arrive and are met by Ray when you exit your vehicle till the time you leave, the Belvoir at the Inner Harbor staff is first class!!!!!"
},
{
"reviewID": 10131955,
"hotelid": 1236,
"userName": "BigThanks",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Tullahoma, TN",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "A big thanks!",
"comment": "We have a child in Vanderbilt Hospital and we live 1.5 hours away. He was scheduled for an early procedure and we were not looking forward to the early rise and traffic it would take to get to the hospital. The hotel has an agreement with the hospital to accommodate, when possible, (with a hospitality rate) parents of children in the hospital. This is a wonderful gesture and made our stress level manageable knowing we did not have to make that early drive."
},
{
"reviewID": 10131976,
"hotelid": 829,
"userName": "tv625",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Indiana, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Hotel",
"frequencyID": 2,
"title": "All Good",
"comment": "Your location couldn't have been better next to the Marine base (Veteran). The room was very nice. Your just a short hop to the city (DC). Your staff bent over backwards to help us. Thank you."
},
{
"reviewID": 10135288,
"hotelid": 421,
"userName": "Juano",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Buenos Aires, Autonomous City of Buenos Aires, Argentina",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Location",
"comment": "Excelent location for a Mahanttan midtown hotel."
},
{
"reviewID": 10136642,
"hotelid": 83,
"userName": "workingmomof3",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Universal Studios Blvd, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff.",
"frequencyID": 3,
"title": "The staff was Amazing!",
"comment": "From the moment I checked in the staff was so Amazing. I was staying on business and the staff made me feel relaxed and at home. I felt like I was top priority. The Valet parking staff as exceptional. They always greeted me with a smile and knew my name. Held the door for me as I got in and out of my car. Asked if I needed directions to anywhere."
},
{
"reviewID": 10137061,
"hotelid": 151,
"userName": "Gian",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Hotel is dated",
"frequencyID": "",
"title": "Room for improvement",
"comment": "I stayed at this hotel over 25 nights over a few months this year."
},
{
"reviewID": 10138101,
"hotelid": 3207,
"userName": "Mel2012",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Houston, TX",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Dining Options on sight.",
"frequencyID": 2,
"title": "Getaway Weekend",
"comment": "This was a nice stay and the staff is eager to accomodate all needs. I would recommend this hotel to anyone staying in Dallas. The pool and fitness facility is incredible!"
},
{
"reviewID": 10139159,
"hotelid": 379,
"userName": "pebblebeach",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "California, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location for south shore",
"frequencyID": 4,
"title": "Nice location but needs to be updated",
"comment": "Our room was right by the laundry room, noisy all night. Plus on wed night their was a luau and that was noisy as well. We are Grandbourne preferred members and I would have expected a nicer room."
},
{
"reviewID": 10139873,
"hotelid": 662,
"userName": "SueZ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy drive from Ontario airport.",
"frequencyID": 4,
"title": "Very friendly staff",
"comment": "The staff was helpful with everything from room service to making suggestions for running routes. The front desk staff always greeted me with a smile. The suite rooms are a plus when making an extended stay."
},
{
"reviewID": 10140299,
"hotelid": 3205,
"userName": "John1958",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pittsburgh, PA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Club level services are world class.",
"frequencyID": 3,
"title": "Your Belvoir was first class -- again!",
"comment": "Thank you again for the class, comfort, customer service and consummate courtesy!!"
},
{
"reviewID": 10143834,
"hotelid": 220,
"userName": "Chasbo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff was great and helpful!",
"frequencyID": 2,
"title": "Condo was great!",
"comment": "All aspects of my 6 night stay exceeded my expectations!"
},
{
"reviewID": 10144792,
"hotelid": 674,
"userName": "Sunny24",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bronx, NY",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's great. The pool area, spa, and fitness area are excellent.",
"frequencyID": 1,
"title": "This is nice.",
"comment": "The service was excellent. I'm willing to go back for another vacation in the future."
},
{
"reviewID": 10145770,
"hotelid": 1776,
"userName": "BobbyG",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is not well kept.",
"frequencyID": "",
"title": "This hotel was a great disappointment to us",
"comment": "We had stayed in this hotel in years past. However, this time was very disappointing. The hotel was dirty. We had to change our rooms twice since the ceilings in the bathrooms were seriously damaged from water leakage. Once we changed rooms, we were charged a higher rate and had to bring the overcharge to the staff's attention before it was corrected. The hallways were not vacuumed during our entire stay and were filthy. We were very disappointed and are now looking for an alternate place to stay during our visit to Philadelphia next month."
},
{
"reviewID": 10148259,
"hotelid": 741,
"userName": "Whatfor2",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No Foxnews, very slow internet.",
"frequencyID": 2,
"title": "TV changes",
"comment": "I had made the Belvoir Crystal City my primary selection when in town over the past couple of years. However the TV channel selection has been changed and it is now abysmal. Multiple MTV blah blah channels. No A&E and no Foxnews, no Fox Business. I understand that for some that is probably a positive. For me, a political junky, the change is reason enough I will stay elsewhere."
},
{
"reviewID": 10148380,
"hotelid": 379,
"userName": "JohnD24",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Los Angeles, Ca",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location and property is located on the Beach!",
"frequencyID": 2,
"title": "Romantic Getaway",
"comment": "My significant other and I stayed at the Belvoir Hotel in Poipu Beach in August 2012. We had a wonderful time and can't wait to go back."
},
{
"reviewID": 10148839,
"hotelid": 166,
"userName": "JodiL",
"overall": 1,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Society Hill, Philadelphia, PA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This hotel had a lot of construction going on which made for a very unpleasant stay, loud drill noises woke up up every morning. Also hotel charges large fees for incidentals on your credit card along with daily room rate",
"frequencyID": 4,
"title": "Loved hotel BUT!",
"comment": "I love staying at the Belvoir but was really uspset that the hotel charged my credit card huge daily fees and then also charged my credit card for my over all stay. I have no problem with the overall charges just not happy with a company also charging my credit card a high 200 dollar per day rate on top of it all!"
},
{
"reviewID": 10149038,
"hotelid": 353,
"userName": "Sarah757",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Poor Management",
"comment": "I have stayed at this hotel many times and typically enjoy it very much. My most recent stay was a terrible exception. The hotel is under renovation and the staff clearly was not prepared to handle the problems renovations can bring. The day I was there, some sort of housekeeping problem prevented rooms from being ready at check in. The staff did not handle the situation well at all. I was repeatedly told my room would be ready in an hour and when I returned to the registration desk, I would stand in line for 20-30 minutes with other angry guests only to be told it would be another hour. I watched while one guest after another left the registration desk in frustration. What added to the frustration was the nonchalant attitude the staff seemed to have. They seemed completely unconcerned that guests could not get into their rooms even though check in time had long passed. I finally had to leave for a 7:00 dinner reservation and on the way to the restaurant I received a call indicating my rooms were ready. I had specifically reserved 2 rooms with 2 beds each and asked them to be sure to hold those as I had 5 people in my party, including adults who did not want to share a bed. By the time we returned from dinner they had given one of the rooms away and only had a king room available. After a conversation with the manager and several trips to various rooms (none of which had 2 beds), I finally gave up and took a king room. By this time it was 10:30 PM. The manager was apologetic, but clearly unequipped to address the situation. He offered no compensation, so I took it upon myself to suggest that he comp one of the rooms. He agreed to do so, but the fact that I had to ask after having arrived at the hotel at 2:30 and not getting into my room (and the wrong one at that) until 10:30 PM was ridiculous. Grandbourne typically provides a high level of customer service. This was not the case at all the Belvoir New Orleans. I would not recommend staying here until all the renovations are complete."
},
{
"reviewID": 10149728,
"hotelid": 3068,
"userName": "Trvlgal",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tampa Bay, Florida",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel is easy to get to from I-81",
"frequencyID": 2,
"title": "Great Hotel in Roanoke",
"comment": "My daughter and I had a very pleasant stay at the Belvoir Roanoke. The hotel was very easy to find off I-81 and offered free parking. The staff were all very friendly and accommodating. The room was clean and the bed was very comfortable and we had a restful nights sleep!"
},
{
"reviewID": 10150631,
"hotelid": 3616,
"userName": "spy212",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Quiet",
"frequencyID": 4,
"title": "Overall Experience",
"comment": "The hotel was easy to find, the check in was smooth, the staff was friendly. The lobby was spacious and comfortable. The room was clean and comfortable. The TV remote needed a change of batteries. The dining restaurant was well staffed and great service was provided, but at times the staff all disappeared. Instructions to get to walk to downtown was wrongly provided by the staff, but the map with dining suggestions was helpful. The swimming pool needs a scrubbing of the inside lining. This is a really wonderful hotel. Thank you for a wonderful stay."
},
{
"reviewID": 10152281,
"hotelid": 96,
"userName": "Unhappytraveler",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 1,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY",
"arrivalMonth": "Multiple",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Missed expectations",
"comment": "I stay here a lot (probably close to 100 nights over 2 years) and there is always something wrong every time I stay."
},
{
"reviewID": 10152419,
"hotelid": 606,
"userName": "JimVT",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Burlington, VT",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Close to UWM and the Hospital",
"frequencyID": 4,
"title": "This hotel needs to be updated",
"comment": "Stayed on a first floor room and thought the room was quite dated. The bed was soft but okay, rugs needs to be replaced, decor was old and needs to be replaced. The shower curtain was not enough to keep the water from getting the bathroom floor all wet. The bathroom was as average as one can get. Overall, if you need a place to stay that is close to the hospital or UVM, then this is probably your best option, otherwise I would suggest staying at one of the bigger two names down on the lake."
},
{
"reviewID": 10154396,
"hotelid": 1726,
"userName": "cabo",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "fort worth, tx",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Room selection",
"comment": "Asked 4 months in advance for ocean view room which was not available when I checked in for my 7 night stay nor was I ever asked whether when a room was available would I consider changing."
},
{
"reviewID": 10156346,
"hotelid": 3023,
"userName": "mark1970",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "McCordsville, IN, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice property",
"comment": "I would definitely stay here again."
},
{
"reviewID": 10156666,
"hotelid": 1021,
"userName": "Phenix",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, ga",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great customer service",
"frequencyID": 4,
"title": "This hotel never lets me down!",
"comment": "It's always a great exeperience"
},
{
"reviewID": 10157700,
"hotelid": 196,
"userName": "DBC1961",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tamuning, Guam",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean.",
"frequencyID": 1,
"title": "The locks on the room doors need to be changed out.",
"comment": "The very first night in my room was fine. After that, I was getting a bit irritated. For the next 3 nights in a row, I was locked out of my room. The card keys would not work. Security was pretty good about coming up and opening the door for me, but I felt rather silly having to have them come up three different times. I did inform the front desk, Isiah and Jackie, so they are aware of what happened."
},
{
"reviewID": 10158096,
"hotelid": 881,
"userName": "LLMaui",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hawaii",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great Beds!",
"frequencyID": 3,
"title": "What Went Wrong",
"comment": "Arrived at 12 midnight from flying all day. Shuttle service great! Check In Great! Door to room kept sticking...Green light came on but door would not open...After several tries all ok....Bed was Great! ...Next morning no coffee pot...spoke to staff...no coffee pot....went to take shower and pulled back curtain and discovered bath tub full of dirty water that had been sitting for some time...drained water before shower....went to shave/brush teeth and water very, very slow in draining...I love Grandbourne but this hotel needs some help. Desk on way out offered me some Grandbourne points which was nice...Not sure how many."
},
{
"reviewID": 10158343,
"hotelid": 3052,
"userName": "christopher27",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington DC",
"arrivalMonth": "7/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Place to Stay",
"comment": "The staff, bell men, valet, front desk, and maids where all friendly and accomodating. They make you feel like you are special. Great job on the managments part. Hotel in great location. Rooms on the small side but it is New York and that is the norm. Thanks for the nice stay."
},
{
"reviewID": 10159637,
"hotelid": 1552,
"userName": "Maloney122",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptionally clean and quiet",
"frequencyID": 2,
"title": "Clean, Fresh & Convenient",
"comment": "This property was fantastic! Room was spotless and new. Close enough to Disneyland but just far enough from the bustle & traffic. Would most definitely recommend!"
},
{
"reviewID": 10160234,
"hotelid": 430,
"userName": "mainer21",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "room exceeded expectations-better than pictured",
"frequencyID": 1,
"title": "WOW great place to stay",
"comment": "first time staying at this hotel - we were so impressed. great room, exceeded expectations"
},
{
"reviewID": 10162346,
"hotelid": 3054,
"userName": "PDCBob",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lincolnton, Ga",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Loction",
"frequencyID": 3,
"title": "This hotel was convenient",
"comment": "Hotel was close to the convention center and resturants, shopping and entertainment."
},
{
"reviewID": 10162568,
"hotelid": 90,
"userName": "Henry22",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Mass",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "I would tell guest not to walk to the metro especially at night and use the Regan Airport metro stop",
"frequencyID": 1,
"title": "family from Mass.",
"comment": "The shuttle service to the metro needs improvement. We were left waiting 45 minutes @ Reagan airport for the shuttle back to the hotel. The driver forgot us and three times I was told 10 more minutes."
},
{
"reviewID": 10163501,
"hotelid": 3175,
"userName": "MLC99",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Colorado, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Disappointing",
"comment": "Sold out weekend and hotel was very understaffed. Calls to front desk took 4-5 minutes to answer, front desk always had line. Ceiling in bathroom was rusty and peeling and badly needed painting. When we asked if we needed reservations for airport shuttle we were told no, only to find out we did and shuttle was fully booked. Hotel is convenient to Cowboy Stadium and shuttle service to nearby resturants was very good."
},
{
"reviewID": 10163741,
"hotelid": 270,
"userName": "Ellen52",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Brooklyn, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "This hotel has terrific amenities.",
"comment": "Whenever I come to Atlantic City I stay at the Belvoir Hotel even though i have many options. I feel I get terrific value, personalized and courteous service and I love the option of the club floor and all it offers as well as the state of the art fitness center. Its proximity to the shopping and casinos is also a plus."
},
{
"reviewID": 10168554,
"hotelid": 127,
"userName": "Tennessee2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tennessee",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't pay for self parking! Spend the extra money and valet they go above and beyond to accomidate. they even hooked up my GPS and made sure I knew where I was going top notch team",
"frequencyID": 4,
"title": "Eight Days and it felt like home",
"comment": "My first impression on check in was not great The staff at the front desk was not overly friendly. The Valet staff was the best I have ever encountered. And I travel monthly. The bell staff was excellent as well as the bar staff and servers. The room was perfect for me as it had a walk out patio with an ocean view even though it was in the older building and needed a little upgrading in the shower area. Other than that it was great."
},
{
"reviewID": 10169440,
"hotelid": 94,
"userName": "khing373",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "ny",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great rooms",
"frequencyID": 4,
"title": "great hotel and staff",
"comment": "very happy with your stay in Belvoir Suites Columbus, room was large and clean and comfortable."
},
{
"reviewID": 10170083,
"hotelid": 2003,
"userName": "Jddusn",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "1st time visit",
"comment": "Arrived really late and was taken care of by Mr. Manuel, who made my check in quick and simple."
},
{
"reviewID": 10170732,
"hotelid": 1046,
"userName": "Notahappycamper",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tulsa",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "print off reservation, be prepared to wait if they can't find it.",
"frequencyID": 3,
"title": "Lost reservations",
"comment": "Made reservation 5 weeks out. Showed up, was told they couldn't find it. Took 25 minutes and 2 trips to computer to show them I wasn't lying about reservation. Wife and I had to sleep in separate beds. Manager Cory finally appeared from behind the door to announce he was sorry. Used to stay here every trip I make to OKC. Not any more."
},
{
"reviewID": 10170800,
"hotelid": 380,
"userName": "Fun13",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA",
"arrivalMonth": "8/2012",
"datePosted": "9/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenience to the shopping and beach. Many diner options also.",
"frequencyID": 3,
"title": "Hotel Staff was great & Chef was very good",
"comment": "We will stay hear again. The staff was wonderful and were always helpful."
},
{
"reviewID": 10172910,
"hotelid": 1569,
"userName": "mouseketeers",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great proximity to Disneyland",
"comment": "We had a great stay. The walk seems short in the morning and long in the afternoon."
},
{
"reviewID": 10174143,
"hotelid": 380,
"userName": "Mopugs",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ewa Beach, HI, USA",
"arrivalMonth": "5/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent service!",
"frequencyID": 2,
"title": "Family Staycation",
"comment": "WE had a great time staying at the PK overnight. We enjoyed the accomodations, buffet, pool and service."
},
{
"reviewID": 10175179,
"hotelid": 127,
"userName": "LuvCali2",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Jose, CA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Spectacular view of the Marina!!",
"frequencyID": 3,
"title": "Awesome Stay",
"comment": "I had the best stay at this hotel. I upgraded to a suite with the Marina view. It was all spectacular. Amazing...Room was very nice. Bed was extremely comfortable. Awesome Stay. I'll be back for sure!!!"
},
{
"reviewID": 10176276,
"hotelid": 1327,
"userName": "Ant820",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Great Salt Lake, Utah, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Breakfast in the restaurant was very pleasant because of the helpful staff.",
"frequencyID": 3,
"title": "Well updated but dirty",
"comment": "Carpets were filthy, but everything else was up to standard. Me and my family all had black socks from the dirty room carpets."
},
{
"reviewID": 10182323,
"hotelid": 102,
"userName": "Shopper",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff",
"frequencyID": 4,
"title": "Great value",
"comment": "Great staff, very friendly and helpful. Rooms could use some updating, general mantaince ,more electrical outlets and better lighting. Had two meals in the Indigo pretty good. Our room faced the mountains that was great. Had drink at the bar great service."
},
{
"reviewID": 10183416,
"hotelid": 90,
"userName": "DG582611",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": "",
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "This hootel is our preferred.",
"comment": "We like its location, interior of the rooms and the Starbucks in the room."
},
{
"reviewID": 10183532,
"hotelid": 832,
"userName": "swimfamily",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NJ",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "great customer service",
"frequencyID": 3,
"title": "Great customer service and amazing club lounge staff",
"comment": "the friendliest and hardest working club lounge staff we have ever seen. Sandy was great and Joy was amazing."
},
{
"reviewID": 10183677,
"hotelid": 377,
"userName": "Billy52",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boca Raton, Fl",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Best thing about the Waikiki is the location",
"comment": "we could walk to all restaurants that we wanted to. We used the gym daily but very frustrating to have the gym be on the 4th floor and no bathroom facilities...very unusual."
},
{
"reviewID": 10183959,
"hotelid": 214,
"userName": "Cathy25",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great location. Great staff.",
"comment": "I stayed here for 10 days while having to be at Stanford University Hospital every day for my son. The location is perfect to the hospital, the campus, and downtown. Room was just renovated, so it was nice and clean."
},
{
"reviewID": 10186337,
"hotelid": 829,
"userName": "Dbklyn",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Charleston, SC, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and view of DC",
"frequencyID": 3,
"title": "Excellent location and view of the DC",
"comment": "Ecellent accommodations and service even with construction going on."
},
{
"reviewID": 10186482,
"hotelid": 1162,
"userName": "JustRelax1",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Orleans, LA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "average",
"comment": "average hotel, average hotel"
},
{
"reviewID": 10187146,
"hotelid": 353,
"userName": "davlyneli",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New orleans",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Club level service was not worth the extra money. At night, the food selection was minimal.",
"frequencyID": 2,
"title": "Excellent staff",
"comment": "My family and I stayed at the Belvoir hotel in New Orleans following a hurricane. The staff was excellent. Everyone was very friendly and accommodating. The staff worked to make our stay very comfortable."
},
{
"reviewID": 10187160,
"hotelid": 662,
"userName": "Astro100",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Hotel, Nickel and Dime Charges",
"comment": "Very comfortable hotel, with great staff and excellent service. But it is annoying that they charge for in room internet and make you come down to the lobby to get free internet, in this day and age. It's penny wise and pound foolish, since it makes for a lot of bad will (as opposed to good will)."
},
{
"reviewID": 10187168,
"hotelid": 1474,
"userName": "Steve169",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": "",
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "franklin, tn",
"arrivalMonth": "9/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Terrible service nd rude service at check in",
"frequencyID": "",
"title": "Horrible Experience",
"comment": "We had stayed at the Read House before so we were shocked by the incredibly bad experience we had at the front desk. Heidi was rude, abrupt and ectremely unhelpful. We upgraded to have the Club-only to find out that it was closed Saturday and Sunday. I was given a card to the Club and fround that there was nothing there-not even a glass of water. The person at the front desk did not inform us of this and was extremely acted extremely put out when I asked about it. It was nothing less than false advertising. My wife and I were so upset by the treatment that we received that we left the hotel. We would never stay there again nor recommend it to our friends and associates."
},
{
"reviewID": 10187173,
"hotelid": 756,
"userName": "SusanandBob",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Maryland",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Charming Castle",
"comment": "The room was spacious and extremely clean, and the club lounge was very nice. In-room ethernet and wireless access provided great connectivity. The elevators were a bit clunky, but didn't detract from the quality of the stay."
},
{
"reviewID": 10187209,
"hotelid": 83,
"userName": "MakeupDOLL",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's unbelievably close to Universal City, literally a 5 or 10 minute walk.",
"frequencyID": 2,
"title": "Better than I expected...",
"comment": "I chose the hotel for the location, as I was working on the studio lot. The decor was lovely and much more \"boutique\" than I had expected. The staff was exceptional and genuinely friendly. I didn't have time to try the facilities, but the pool looks nice. Just as an aside, it is very family/tourist clientele, so if you're looking for sophisticated, or adult oriented, not your hotel. Walking distance to the Universal Theme Park and City Walk."
},
{
"reviewID": 10187269,
"hotelid": 270,
"userName": "mary18",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Room was not up to Belvoir standards",
"comment": "Our room had a large red stain in the middle of the floor. there was also had a makeshift wooden box under one of the bed wheels to keep the bed from moving which stuck out enough to stub your toe as you walked by. The bed skirt had some stains and the TV reception was not great. The location and staff were good. Parking is not convenient. because you need to go through the convention center to get to the parking garage."
},
{
"reviewID": 10187336,
"hotelid": 992,
"userName": "BigRich",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York ,NY",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location with easy access to public transportation into City Center",
"frequencyID": 1,
"title": "Thank you Belvoir University City",
"comment": "Hotel was as expected great. Several employees made a difference during our stay. Evan & Ruben were friendly throughout my stay. Theresa and Sanjay in the concierge lounge were always accommodating even when busy."
},
{
"reviewID": 10187459,
"hotelid": 380,
"userName": "MoFromVA",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "McLean, VA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location but out of date facility",
"frequencyID": 4,
"title": "Facilities grossly outdated",
"comment": "This Belvoir does not meet the standard I have come to expect from Grandbourne hotels. The room in which I stayed was very outdated in terms of facilities - dirty AC with pieces falling off it was shrouded by skimpy wood paneling, the desk was sticky, bathroom felt 20 years behind in style compared with most Belvoirs. Also, as a business traveler, I was hamstrung when the internet went out for an entire evening during my stay. I will not be recommending or returning to this hotel."
},
{
"reviewID": 10187751,
"hotelid": 430,
"userName": "LRGK",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Portland, ME, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional value",
"frequencyID": 3,
"title": "Very Pleased",
"comment": "It has been a while since we stayed at the Belvoir. I am very pleased that we went back. The young lady at the front desk was eager to assist us. While her name tag indicated she was in training, you certainly would not have known this. Kudos to the staff that trained her. In terms of the room, it was ready prior to check in which we appreciated. The bed was comfortable and the shower had plenty of hot water, two features that can often make or break our stay. The location while not where we usually stay was a good choice. The Top of the Hub with its spectacular view and reasonably priced wine and appetizers was a big hit.. If you are staying at the Belvoir I would recommned it as a must see."
},
{
"reviewID": 10188026,
"hotelid": 115,
"userName": "Nolan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Houston, Texas",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Its high level of service when staff interacts with guests.",
"frequencyID": 2,
"title": "Staff",
"comment": "The doormen were very patient and helpful, particularly a young man named Josh whose last name I do not know. He is from Birmingham. He was very helpful when I was tired and cross and not finding how to get into the parking garage."
},
{
"reviewID": 10189570,
"hotelid": 1130,
"userName": "Jugsy123",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Long Island, New York",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They attend to everyones need and available for assistance at all times. very courteous and polite staff.",
"frequencyID": 2,
"title": "GREAT CUSTOMER SERVICE",
"comment": "The hotel room was very clean, csr service was amazing and very helpful with all needs, the restaurant food was great and overall the place to be in Columbia at any given time. Highly recommended."
},
{
"reviewID": 10189678,
"hotelid": 868,
"userName": "rich37rod",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "neptune,nj",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "luch was great!! dinner was terrible,food choice and quality are sub par and do not coiusncide with the quality of the hotel.service was terrible and you are better off leaving the property.22.00 for cold chicken and 4.00 for soda is outragio",
"frequencyID": 3,
"title": "very nice hotel",
"comment": "clean and comfortable rooms are well appointed"
},
{
"reviewID": 10190413,
"hotelid": 196,
"userName": "RayJ",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable Beds and Schula's is a great choice in restaurants.",
"frequencyID": 2,
"title": "This hotel has great beds!",
"comment": "Wonderful beds, friendly staff, and a great restaurant (Schula's)."
},
{
"reviewID": 10190562,
"hotelid": 1523,
"userName": "Savy5",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient to convention center and Old El San Juan",
"frequencyID": 3,
"title": "The hotel is a good meeting hotel in a tropical destination",
"comment": "The hotel is conveniently located to downtown San Juan and old town as well as the convention center."
},
{
"reviewID": 10191685,
"hotelid": 1523,
"userName": "WANDIGIRL",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Puerto Rico",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "GREAT STAY",
"comment": "FROM THE ARRIVAL; ALL SMILES AND GREAT SERVICE. ROOM BEAUTIFUL, CLEAN AND AMMENITIES."
},
{
"reviewID": 10192055,
"hotelid": 421,
"userName": "Nelson812",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location!",
"frequencyID": 3,
"title": "Great hotel located in Times Square",
"comment": "I read some of the reviews before checking into the hotel which concerned me. However, my trip to NYC was great! The hotel lobby was simply georgeous. The entire staff was great and attended to all my needs and requests. The room was clean and the bed was comfortable. To my surprise the room was larger than I had expected, very spacious."
},
{
"reviewID": 10192761,
"hotelid": 1506,
"userName": "Bellevuebound",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Final stay at this hotel",
"comment": "I travel to Seattle often and stayed at the Belvoir Bellevue to be close to my team this trip. I returned to my room after my first day of meetings around 6 to find that the room had not been touched. I know there is a program to receive more points if your room is not cleaned but I did not put out the card to participate. I called the front desk (dialing 0 as the quick call buttons on the phones in the room do not work). The response I received was \"your room was missed, that happens sometimes\". Neither apology nor even any apparent concern that this would be a problem. I told the agent that this was not the level of service I expected and suggested it may be time for me to stay somewhere else. The response was I'm sorry to hear that. I would have expected at least some effort to keep a customer and resolve an issue. The agent finally did offer to send someone up to the room and that did happen quickly and the room was cleaned. I don't mind having issues when I travel but I do expect the hotel to have some accountability and concern over missed service and make some attempt to keep my business. If the housekeeping staff at the hotel does regularly miss rooms and the management does not think this is a problem then they will be losing more business than just mine. I have a lot of hotel options in the Bellevue area and for my next trip I will staying at a different hotel."
},
{
"reviewID": 10192763,
"hotelid": 115,
"userName": "SteelBlue",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Hotel for conferences at BJCC",
"comment": "Very convenient when attending conferences in the Birmingham Jefferson Conference Center."
},
{
"reviewID": 10192832,
"hotelid": 48,
"userName": "Sunupu",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 3,
"title": "Great location and staff",
"comment": "This was the second time that I stayed. It is very continent from airport. I got a room on 12th floor,which was really nice. I had a little time in the morning, but I was able to enjoy breakfast. On the other hnd, my husband woke up little later and there were not breakfast left, which was disappointing for him. Due to labor day weekend, there were more guests, I believe. Overall, I really like the atmosphere and had relaxing time."
},
{
"reviewID": 10192857,
"hotelid": 1391,
"userName": "SHRMTrvlr",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chandler, AZ, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful ambience",
"frequencyID": 2,
"title": "This hotel is an excellent conference facility.",
"comment": "The rooms were attractive and comfortable. The staff was very responsive. The food was interesting and excellent. The price was reasonable for a resort location."
},
{
"reviewID": 10192887,
"hotelid": 814,
"userName": "HJX49",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia Beach, VA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Location",
"comment": "We had a great stay before the Labor Day. The location is on the ocean front and the self parking is very close. Two issues for improvement opportunities: 1) at 10th floor, the water (cold) at the sink needs more pressure. It takes a while to collect one cup of cold water in the bathroom sink. 2) they promise you 500 starpoints if you forego the room services each night. However, I reminded the staff twice and both time they told me it is done! Unfortunately, it was not done and points still hasn't shown up in my BPG account."
},
{
"reviewID": 10192962,
"hotelid": 3616,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "610 W 42nd St, APT N43F, New York, NY 10036",
"arrivalMonth": "9/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "good",
"comment": "good place good place good place good place"
},
{
"reviewID": 10193268,
"hotelid": 1400,
"userName": "Myra0202",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Overland Park, KS",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The most comfortable beds/pillows.",
"frequencyID": 3,
"title": "Great service, exceptionally clean",
"comment": "Very courteous staff, they even kept us separate from a large soccer group that was staying in the hotel to minimize noise. And the beds are just so great for my back."
},
{
"reviewID": 10193276,
"hotelid": 3748,
"userName": "BBennett152",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Business Hotel",
"comment": "Why this hotel is a catagory 2 I have no idea. One of the best Belvoir's I have stayed in, with out a doubt."
},
{
"reviewID": 10193464,
"hotelid": 197,
"userName": "jimt222",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Fairfax, VA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly and considerate service.",
"frequencyID": 3,
"title": "Super service",
"comment": "Came for Baltimore Grand Prix; I asked at check-in whether we had a good view of track from room, super nice woman clerk double checked and concluded that we needed a better room so she changed us to a corner room with stunning view. Awesome."
},
{
"reviewID": 10193642,
"hotelid": 1726,
"userName": "taken32010",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NC",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean and comfortable",
"frequencyID": 3,
"title": "short walk/drive to beach",
"comment": "This hotel is not located on the strip but you can still see the ocean from room and it is centrally located and close to everything. I would stay here again for sure."
},
{
"reviewID": 10193660,
"hotelid": 214,
"userName": "rc46",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "East Wenatchee, WA 98802, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "good location to Palo Alto and Stanford U.",
"frequencyID": 1,
"title": "This hotel has good features",
"comment": "Overall features good. Wifi should be free not"
},
{
"reviewID": 10194109,
"hotelid": 1327,
"userName": "stillmad",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "St George, UT, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not anywhere close to what you'd expect from a Belvoir",
"frequencyID": 2,
"title": "Extremely disappointed",
"comment": "I've stayed at the SLC Belvoir in the past and the ammenities offered to gold club members have changed. When I asked for an upgrade and access to the gold room I was told it wasn't available to me. No explanation. Bathroom had mold in shower and old toothpaste on sink area. No linens for the hide-a-bed. View was a brick wall. The overall experience was far below Belvoir standards."
},
{
"reviewID": 10194302,
"hotelid": 1995,
"userName": "Bigmaxcat",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Hotel, Especially when you are planning on going to Hershey Park",
"comment": "This is the second time that I have stayed at this property the night before I went to Hershey Park with my children. I found this property to be perfect for what we needed. The location to Hershey park is perfect. The indoor/outdoor pool was a hit. The only problem I found was the negative attitude I received from Dan at the Front."
},
{
"reviewID": 10194303,
"hotelid": 3175,
"userName": "smh1968",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Ohio",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "service from hotel desk staff is excellant",
"frequencyID": 2,
"title": "Staff was excellant",
"comment": "The staff was very helpful and eager to help. Kelli and Joey were very nice"
},
{
"reviewID": 10194553,
"hotelid": 115,
"userName": "sch04",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Birmingham",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is very large with lots of walking required to get from parking deck to hotel lobby and rooms. Plus: Skyways to BJCC.",
"frequencyID": 1,
"title": "Perks",
"comment": "Even small hotels/motels provide refrigerators and microwaves in the room - I had to bring a cooler in order to have some special foods. The price of the room does not call for an extra payment for a fridge - and no microwave."
},
{
"reviewID": 10194578,
"hotelid": 127,
"userName": "mi9837",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "AC broke multiple times",
"comment": "Stayed in Governor's Suite."
},
{
"reviewID": 10194813,
"hotelid": 636,
"userName": "Heintz32",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best place to stay in Portsmouth, but the hotel does charge a parking fee.",
"frequencyID": "",
"title": "Portsmouth -excellent",
"comment": "Great place, the staff was wonderful, especially Erin, the restuarant hostess. What would have made the place perfect would be spa facilities on the premises as many Grandbourne hotels have. Appointments can be arranged and an affiliated spa sends people, but nothing beats having it on-site for last minute needs. Also it charges for daily parking. But still no place in Portsmouth is better."
},
{
"reviewID": 10194941,
"hotelid": 83,
"userName": "smr123",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fabulous location",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "The staff at the Belvoir Universal went the \"extra step\" at every opportunity. They made me feel like a cherished friend. The food was excellent and the room was comfortable, clean and well appointed. To me the only negative is in this day and age of free WIFI in so many locations there should be no logical reason charging to use the internet in the rooms."
},
{
"reviewID": 10194956,
"hotelid": 1327,
"userName": "Brownbre",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good service, clean.",
"frequencyID": 4,
"title": "This hotel could be spectacular with a little more maintenance",
"comment": "Paint was chipping off of my bathroom ceiling. The hotel is nice on the inside but looks very tired on the outside."
},
{
"reviewID": 10195043,
"hotelid": 1474,
"userName": "Jesika2326",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Staff",
"comment": "I usually stay at a Belvoir when I travel & I have never been so pleased with customer service. The woman at the front desk was helpful & delightful, the bartender at the hotel restaurant/bar was very nice & friendly, & the valet guys were wonderful. Very impressed."
},
{
"reviewID": 10195054,
"hotelid": 2017,
"userName": "MarkS",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Wake Forest, NC, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Extremely friendly (guests and pets) with a high level of service",
"frequencyID": 3,
"title": "Above and Beyond",
"comment": "At first I was worried about the location being so far from downtown. What I found was: Great friendly staff. Regularly scheduled trips to and from downtown Charleston. Great pool. Being Gold, I had access to the club level. This is one of the few Belvoir locations I have found to continue club services on the weekend. That was great! I would recommend this hotel to anyone wishing to explore Charleston"
},
{
"reviewID": 10195246,
"hotelid": 1556,
"userName": "DisneyFamof4",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Pasadena, CA, USA",
"arrivalMonth": "Multiple",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good value!",
"frequencyID": 4,
"title": "Good Value",
"comment": "I choose to stay at this hotel during monthly biz trips to SD. For the price, it's hard to beat. Yes, most of the rooms are in need of updating/renovating, often times they are understaffed after 8pm, and the elevators are on the slower side. However, I've stayed at other hotels in the SD area and no other place will get you the amenities and comfort at this price. BTW, the Belvoir Heavenly Sleeper beds are the best!!! I'd put them up against your 4 and 5 star hotels."
},
{
"reviewID": 10195680,
"hotelid": 1978,
"userName": "AtlantaRN",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Roswell, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't go there! It is new and looks great but the service is highly questionable. Two pools...didn't use either one.",
"frequencyID": 4,
"title": "Augusta GA hotel",
"comment": "The front desk staff were very nice BUT the next day could not get the room cleaned. Maid brought towels only and left a pile of dirty ones in bathroom, no bed made or trash emptied. Nothing to drink in lobby area what??? Charged $10 for a refrig in room....no other hotel does this. Food prices out of sight and didn't eat a thing there....dining room/ breakfast area ALWAYS empty of people. Weird furniture in room...too much of it. Had to crawl over desk and stand to find an electric plug...Poor lighting in BR for a woman trying to put on makeup. One of the worse experiences in hotels I have ever had."
},
{
"reviewID": 10195724,
"hotelid": 115,
"userName": "George1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Facilities improvements",
"comment": "TV would not work. Called engineering and it was repaired."
},
{
"reviewID": 10195726,
"hotelid": 3205,
"userName": "kevbot",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Oklahoma City, OK, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Club Lounge!",
"frequencyID": 3,
"title": "Devil is in the details",
"comment": "Check in was easy and the front desk was well staffed! As BPG platinum we were upgraded to the club floor. The club lounge was easily the nicest Belvoir club lounge I have visited! Evening hors d'oeuvres were above average and included well stocked charcuterie plate, two cheese platters with a wide variety of cheeses, nuts, and fruit, and then two hot options. This was above par for Belvoir club lounges and I was very impressed with both the offerings and the actual lounge itself."
},
{
"reviewID": 10195803,
"hotelid": 802,
"userName": "Dimitar",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jersey City, NJ, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great",
"comment": "Room was three times as large as expected. Too bad I arrived late and left before dawn to enjoy the hotel better"
},
{
"reviewID": 10195908,
"hotelid": 127,
"userName": "LAP616",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A good location for visiting San Diego.",
"frequencyID": 2,
"title": "Felt like I am on a secluded island!",
"comment": "We had a room over looking the marina. Sitting on the balcony after a day of meeting is wonderfully relaxing with the view. The staff is exceptional in customer service. Location is excellent whether you choose to hang around the hotel or go see places."
},
{
"reviewID": 10195910,
"hotelid": 115,
"userName": "Libraryreader",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mississippi",
"arrivalMonth": "9/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Skywalk to the Birmingham Civic Center",
"frequencyID": "",
"title": "Upbeat hotel",
"comment": "This hotel is very upbeat with a stylish atmosphere, gift shop, coffee shop, and comfortable rooms. However, the Atrium restaurant has very slow service. I would recommend it if you are staying in downtown Birmingham."
},
{
"reviewID": 10196082,
"hotelid": 83,
"userName": "Chan8008",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Very Nice Hotel",
"comment": "Nice and comfortable, close to Universal Studios with shuttles to take you there. We really enjoyed our stay."
},
{
"reviewID": 10196101,
"hotelid": 1995,
"userName": "Marilyn46",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hershey, PA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is very friendly and tried to be helpful.",
"frequencyID": 2,
"title": "Club Lounge",
"comment": "I just want to commend Pat on the Club Floor for making us feel extremely welcome during our recent stay 8/26-30."
},
{
"reviewID": 10196139,
"hotelid": 1998,
"userName": "TravellerDC",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Club Lounge Closed",
"comment": "To be told the club lounge is closed because it is a holiday weekend is unacceptable. The hotel is open, the lounge, for which we paid, should be open."
},
{
"reviewID": 10196166,
"hotelid": 674,
"userName": "Mealster",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sussex,NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very clean rooms, location to Sesame Place is great. Lots of places to shop and eat within walking distance.",
"frequencyID": 2,
"title": "nice hotel, great location",
"comment": "Stayed at this hotel for 2 nites and was more than satisfied. Staff was excellent (kids loved their rubber duckies they received at checkin) . Room was very clean. Shuttle to Sesame Place was very convenient (drivers were very good and helpful with my daughter's wheelchair)."
},
{
"reviewID": 10196183,
"hotelid": 33,
"userName": "Dad101",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Danbury, CT, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "has a walking bridge to access shopping mall. Has adjoining parking garage.",
"frequencyID": 3,
"title": "a great stay in Baltimore",
"comment": "Hotel stay was excellent. Room was clean and comfortable. Location to campus was convenient. We will return to visit our college student."
},
{
"reviewID": 10196310,
"hotelid": 102,
"userName": "mamastud",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Benson, AZ, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Lots of activites",
"comment": "This hotel has a water slide, volleyball, basket ball, and tennis. It is a fun place for a family get-a-way. It has a nice big pool and a very friendly staff too. The water slide was not opened very much and the pool was a little too warm, but otherwise great."
},
{
"reviewID": 10196346,
"hotelid": 1391,
"userName": "Dan48",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Mesa, AZ",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is a long walk to everything, including trom the parking lot to the hotel.",
"frequencyID": 2,
"title": "The accomodations are too spread out",
"comment": "I attended the recent AZSHRM conference. My first impression about the facilities was the great distances from the parking lots to either the rooms or the conference hall."
},
{
"reviewID": 10196436,
"hotelid": 196,
"userName": "Janet930",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service and staff are wonderful and always willing to go above and beyond to make certain that your stay is pleasurable.",
"frequencyID": 4,
"title": "Service",
"comment": "I am truly impressed by all of the incredible improvements that have taken place at this hotel since my last stay in 2005. The staff, the service, the guest rooms and overall makeup of this property is fabulous. This is truly the work of outstanding leadership by the General Manager and all others in key management staff. I love this hotel and look forward to all of our future meetings at this property!"
},
{
"reviewID": 10196487,
"hotelid": 1582,
"userName": "DocMcGarey",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Orlando, FL",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Everything you need is here.",
"frequencyID": "",
"title": "Everything You Need for Business Travel",
"comment": "They take extra care to keep the rooms clean and not the Florida dampness that can creep into hotel rooms. The bar / grill has terrific food; no need to go out if you don't want. And I don't say that about many hotel restaurants; this one is creative, fairly priced and a fun atmosphere. They used to house a Shula's here and many of the restaurant staff remember those recipes! Craft beers also. Terrific location nearly right on top of St. John Towne Center for nearly everything you can think of for food and reasonable shopping too. Very close to Univ. North Florida. Easy to get to any part of Jax or St. Augustine from here."
},
{
"reviewID": 10196520,
"hotelid": 2019,
"userName": "BAB513",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Novi, MI, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Friendly, Clean, will visit again",
"comment": "The hotel in Novi Michigan was very clean, friendly, and beautiful.The staff was very professional during check in and check out, they should be commended on how well they represent the company! I will recommend it to all my family and friends!"
},
{
"reviewID": 10196628,
"hotelid": 1047,
"userName": "Rick27",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Comfortable hotel, great location",
"comment": "The hotel was nice and had nice, helpful staff. The suite was well-designed and comfortable. The hotel is well located near the airport, with frequent, free shuttles to the airport. Easy meeting center, and good food at the meeting meals."
},
{
"reviewID": 10196911,
"hotelid": 468,
"userName": "Buckster2112",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boston, MA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Find another one.",
"frequencyID": 2,
"title": "Not great",
"comment": "Not a great business hotel. Constant screaming kids in the hallway not appreciated. My Payroll Dept. is also going to be pissed at how you nickle and dimed me every single step of the way!! Staff also misquoted daily parking fees to me -- that was a huge surprise (in not a good way)"
},
{
"reviewID": 10199993,
"hotelid": 111,
"userName": "Maddy1004",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans, LA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly Staff",
"frequencyID": 2,
"title": "Excellent Stay",
"comment": "The Staff was extremely friendly and helpful. Sheldon, the bartender and Eugene your security officer were my most memorable staff members at your property."
},
{
"reviewID": 10200771,
"hotelid": 196,
"userName": "JQJQ",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location",
"frequencyID": 3,
"title": "Outdated hotel.",
"comment": "Old fashioned layout. Old fashioned colours. No kettle even for boiling water. No utensils not even a bottle opener."
},
{
"reviewID": 10201031,
"hotelid": 171,
"userName": "Dana2u",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Stafford, VA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easily accessible",
"frequencyID": 1,
"title": "Hotel has a great view",
"comment": "Regardless of the mix up in communication, I really enjoyed the stay."
},
{
"reviewID": 10204558,
"hotelid": 606,
"userName": "miaamico1",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location. Easy access to hwy and downtown burlington.",
"frequencyID": 2,
"title": "Staff was Great!!",
"comment": "Hotel nicer than expected. Staff was courteous and friendly. Ate at restaurant. Service was good but food could be better. Husband ordered mac & cheese it lacked flavor. Cheese in onion soup was hard and flavor was odd. ."
},
{
"reviewID": 10205265,
"hotelid": 1144,
"userName": "ltroche",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "TN",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very nice place to stay.",
"frequencyID": 1,
"title": "ltroche",
"comment": "The only regret i had was Friday night the pool area/hot tub was closed for s pin up party."
},
{
"reviewID": 10206276,
"hotelid": 1138,
"userName": "DisappointedCustomer",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "VeryDisappointing",
"comment": "I've stayed at this hotel several times and was very surprised to discover upon check in that wifi wasn't working for apple products. I called the front desk and they said yes, it was a problem and had been and they had been working on it. It's unacceptable to have a known situation go on for this long - I was there for 3 nights - this should have been fixed in less than a day and it was obvious that the issue had been going on previous to my arrival. Having to sit in the lobby in order to get the wifi to work is ridiculous - I expect more from a Grandbourne hotel."
},
{
"reviewID": 10207236,
"hotelid": 802,
"userName": "creampuff",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pittsburgh, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "That it is beautiful",
"frequencyID": 2,
"title": "A wonderful place to stay",
"comment": "we love the hotel and staff we love to stay there and appreciate everyone there"
},
{
"reviewID": 10208901,
"hotelid": 270,
"userName": "scruff",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Long Island, New York, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "great location",
"frequencyID": "",
"title": "good location",
"comment": "The staff is great."
},
{
"reviewID": 10209013,
"hotelid": 430,
"userName": "Eliza10",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Disappointed...",
"comment": "I am writing due to my disappointment with the cleanliness of the room and the poor service we recieved. Primarily, the cleanliness of the bathroom was very bothersome. The tub/shower was very old and had areas of mold and mildew. It also took about 10 minutes of running the hot water for it to even become warm. The bathroom had a commerical toilet which was extremely loud and seemed out of place for this hotel."
},
{
"reviewID": 10209742,
"hotelid": 379,
"userName": "Bedrock",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Iowa, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Location & Grounds Great",
"comment": "Spent 4 out of 11 nights at this Hotel. Great access to pool or ocean and close to many activities. We did the last three nights and wound done after many activities earlier."
},
{
"reviewID": 10209830,
"hotelid": 127,
"userName": "Boom50",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Beautiful outside.",
"frequencyID": 2,
"title": "NIce on the Outside",
"comment": "Well, as a Grandbournes member I would have to say I was greatly disappointed. The elevators seemed never to be vacumed. We had food that they would not remove unless we put it by the door. Then it would stay there all day. A pipe busted and flooded the bathroom. There was blood on the shower curtain that was not changed until we said something. This was blood you could see instantly from the doorway of the bathroom. The mirrors were never cleaned until we complained about all the hand prints. One shift manager just took care of things like a professional. The other kept making excuses and seems not to know how to handle things."
},
{
"reviewID": 10213068,
"hotelid": 1196,
"userName": "Petertraveller",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Awesome hotel",
"comment": "Friendly staff, very clean room. You'll have the small town hospitality in the big city."
},
{
"reviewID": 10217365,
"hotelid": 662,
"userName": "Upsetguests",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pomona, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Hidden fees",
"frequencyID": 3,
"title": "Lack of professionalism",
"comment": "Never again! Staff was rude and gave misinformation several times. Prices had hidden fees and no one staff gave correct pricing on valet parking, rates and Check in info."
},
{
"reviewID": 10218153,
"hotelid": 350,
"userName": "Maasman",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Belgium",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Super downtown location",
"frequencyID": 4,
"title": "Good way to stay in Anchorage",
"comment": "Great location; as BPG Gold received upgrade to Club Floor (thanks!) ... room was spacious and comfortable. Bathroom small but functional (door doesn't open fully due to bowed shower curtain rod .. strange) and hot water took awhile to get there. Club lounge was nice, but would have been nicer to have it open 24 hours. Location is super .. everything downtown (mall, good restaurants (Cafe Paris .. best steak in Alaska!) within walking distance)."
},
{
"reviewID": 10218223,
"hotelid": 3616,
"userName": "LHK76",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very central location and free local shuttle is great.",
"frequencyID": 4,
"title": "Good quality property",
"comment": "This is one of the nicer Belvoir's that I have stayed at. The free local shuttle service was extremely helpful and convenient. The rooms are very modern, well-equipped and beds are great! Excellent value for money, I would definitely stay here again!"
},
{
"reviewID": 10221001,
"hotelid": 127,
"userName": "Eddie2012",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Confusing internal process",
"comment": "I received a UPS package during the stay. I can understand the charge of packet processing fees, but I an confused by the message hotel gave me. My bill list at the time of checkout (2-3 days later) doesn't have the packet processing item, but it is charged couple days later which is really inconvenient to me to claim the cost etc.."
},
{
"reviewID": 10223681,
"hotelid": 102,
"userName": "gordita",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "ph?, Quang Trung, Bim Son, Thanh Hoa province, Vietnam",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very nice beds!!",
"frequencyID": 3,
"title": "OK",
"comment": "Overall my stay at the Belvoir was ok. I really like the beds in the room. Very comfortable. The bathroom was decent except for the leaky faucet. I'm undecided about the restaurant. The tortillas were hard, but the breakfast yoplait was good. Overall the service was very good, but I think Belvoir could improve the quality of the food in the restaurant. Staff was very accomodating."
},
{
"reviewID": 10225867,
"hotelid": 828,
"userName": "Sherela",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The beds are incredibly comfortable",
"frequencyID": 2,
"title": "Convenient location and pleasant staff",
"comment": "We had stayed at this hotel in May, 2012 and were lucky to be upgraded to the Club Level. Not this time, because the hotel was completely full. The stay was very good, with a large, comfortable room and a bed to die for. So so comfortable. But we had 2 issues: one had to do with the cleanliness of the room. There was a pill under the desk and a hair in the bathtub. The other issue was that when we returned late at night, the parking lot was completely full except for the spots all the way in the back. We had accessed our room through the conference center earlier, but those doors were locked. We did not see any other entrances and had to walk all the way around to the front lobby. We later found out there were side entrances near the front, but we could not see them. The staff did add BPG points to our account because of the cleanliness issue, which we were satisfied with. We will stay there again, without question."
},
{
"reviewID": 10225909,
"hotelid": 171,
"userName": "runnergirl21",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Norfolk, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Do not recommend",
"comment": "At 8pm my room was not ready (check-in was at 3pm). I did not receive any assistance from the hotel staff, so I had to contact a Belvoir manager who was not even at the hotel to receive assistance and he had to contact the service manager on my behalf. I finally had a room at 9pm. The shower was gross and the drain was slow, leaving you to stand in a pool of water when showering. Nothing spectacular about the room. It was very warm and stuffy. The air conditioner was not working well. Although it's a smoke free hotel, as soon as you walk out the door, there were consistently a line of smokers within one foot of stepping outside. So you had to walk through a cloud of smoke to get out the door and stand in it while waiting for the valet to retrieve your car."
},
{
"reviewID": 10226183,
"hotelid": 756,
"userName": "Anawcl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Woodcliff Lake, NJ",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very clean and service is excellent",
"frequencyID": 3,
"title": "Excellent stay",
"comment": "I'm a repeat guest at the Belvoir in Framingham and prefer the Club Floor. Service and accommodations are always superb!"
},
{
"reviewID": 10226222,
"hotelid": 1282,
"userName": "Major",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Indianapolis, IN, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 4,
"title": "Comfort and location",
"comment": "Outstanding beds and service. The location on the Pedestrian Mall couldn't be better. Dinining and weekend entertainment within feet of the front door."
},
{
"reviewID": 10226493,
"hotelid": 270,
"userName": "Elaine26",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Magnificent Crown Ball Room for any Wedding, excellent wedding staff, Melissa and Joan, Wedding Planners at the Belvoir Atlantic City, NJ Hotel",
"frequencyID": 1,
"title": "This hotel has great weddings",
"comment": "We had our daughters wedding at your hotel and the staff was excellent. Over 100 people stayed at the hotel that night and the rooms were clean, comfortable and pleasant, I would recommend your hotel in Atlantic City NJ to everyone."
},
{
"reviewID": 10226808,
"hotelid": 3205,
"userName": "MKAtlanta",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "atlanta",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location. helpful staff.",
"frequencyID": 4,
"title": "Superb staff",
"comment": "Staff was very friendly. Michelle in the executive lounge was hospitable and made considerate nightlife suggestions when I asked. Brian at the front desk quickly accomodated my suite-night request and assigned me to a room overlooking the ROM -- a very personalized and special nod to my art & architecture trip."
},
{
"reviewID": 10227930,
"hotelid": 802,
"userName": "Grandma84",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Delray Beach, Florida",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good Exercise Facility",
"frequencyID": 2,
"title": "Restaurant",
"comment": "The Buffet area needs more light. the bathroom light in the guest room bathroom is too dark for showering."
},
{
"reviewID": 10227975,
"hotelid": 468,
"userName": "pinaa",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston Ma.",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location on Disney property is great.",
"frequencyID": 1,
"title": "Business siminar stay at Dolphin",
"comment": "Was disappointed for the $15 parking and $10 a day fee for water, internet and gym facility. I did not use the internet or gym and paid $5 dollars per bottle water."
},
{
"reviewID": 10227977,
"hotelid": 468,
"userName": "Mom64",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bristol, England",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "4 mins to Epcot/7 mins to Hollywood Studios. Heavenly beds large rooms. Great pool.",
"frequencyID": 4,
"title": "GREAT LOCATION LARGE ROOMS",
"comment": "Great hotel facilities and room size. Breakfast very good at Fresh and staff were excellant. Shop and laundry downstairs very useful. Pool great. Transport by boat to Epcot and Hollywood studios very quick and being close to Boardwalk good. Downside Resort Fee for 2 small bottles of water wifi and closed health club $14.75 we refused to pay it and were refunded. Petty no Magical Express especially for UK guest who have spent nearly 1,000 on park tickests and over 1,100 on hotel shocking had to get taxi !!!!"
},
{
"reviewID": 10228137,
"hotelid": 392,
"userName": "Breeze61",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Waseca, MN",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent Service",
"frequencyID": 2,
"title": "Great Stay",
"comment": "Our room was clean and the beds were comfortale! We had supper one night at the restaurant, the food and the service were excellent. We would definitely stay here again."
},
{
"reviewID": 10228837,
"hotelid": 1569,
"userName": "arrowhead5m",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Lake Arrowhead, CA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy access to Disneyland and Convention Center",
"frequencyID": 2,
"title": "Stay here on a regular basis",
"comment": "Consistent high quality hotels, pleasant and clean common areas and rooms, attentive staff, conceirge level beyond expectations,"
},
{
"reviewID": 10229012,
"hotelid": 171,
"userName": "JGreg",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Leesburg, VA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is not a stellar Belvoir property.",
"frequencyID": 3,
"title": "The hotel needs improvement",
"comment": "I was very surprised and disappointed by this property. My room did not have a pen and pad of paper (which I needed), the closet door was broke, there was no room service menu in the room, the room was poorly cleaned (hair on the commode and in the shower, water stains on the faucets), and the maid knocked on my door in the morning and woke me up even though I had a DO NOT DISTURB sign on the door."
},
{
"reviewID": 10229013,
"hotelid": 421,
"userName": "flvstr",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location....",
"frequencyID": "",
"title": "I'd like to take a shower please....",
"comment": "I have stayed at this hotel multiple times. The location is perfect. On a previous stay in April I had some really loud, partying neighbors until the lady in the room on the other side told them to quiet down at around 3:30 a.m."
},
{
"reviewID": 10229472,
"hotelid": 270,
"userName": "Unimpressed19",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "An overall unsatisfactory experience",
"comment": "I stayed at the Belvoir Atlantic City Convention Center Hotel and overall, I was not impressed."
},
{
"reviewID": 10230567,
"hotelid": 855,
"userName": "Rahul07",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Princeton, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Needs a lot of improvement",
"comment": "The rooms and facilities need updation."
},
{
"reviewID": 10231080,
"hotelid": 868,
"userName": "Truck64",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Damascus, PA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Beautiful",
"frequencyID": 2,
"title": "Excellent Hotel",
"comment": "Had a great stay. Nice room."
},
{
"reviewID": 10232008,
"hotelid": 468,
"userName": "Gaga",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Stuart, FL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very large",
"frequencyID": 2,
"title": "My Stay for a few days",
"comment": "The hotel was beautiful, food servers were top rate, ate in every spot, outstanding. The housecleaning could of been better, toilets ran slow, spots of mold on shower curtain..our view was nothing, with empty rooms we could of had something to look at instead of a rooftop. I would stay again."
},
{
"reviewID": 10232169,
"hotelid": 802,
"userName": "Carmela",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Cuyahoga Falls, OH",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Knowing our family & friends will enjoy their time at The Belvoir because it's just like home.",
"frequencyID": 3,
"title": "Just like home",
"comment": "We are locals and love staying at the Belvoir King Suites. The rooms are so clean & have all amendities of home & more. The rooms are solid so we don't hear other guests. The front desk, acctg, & dining/bar staffs are very approachable & professional. Even ALL the guests we meet each visit are friendly. That's important."
},
{
"reviewID": 10232293,
"hotelid": 1474,
"userName": "Sandra27",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Huntsville, AL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Unhappy Guest",
"comment": "I booked a room at this hotel about a week to a week and a half in advance. Apparently, I was no better off. As soon as I got there to check in, the front desk clerk told me that since they were so booked up, they had to put us in a tiny room (pinching her fingers with about an inch of space between); stating there was that little space between the bed and tv (and bed and wall). She offered us free breakfast to make up for this. Now had she just welcomed us and made it sound like they were giving us free breakfast without mentioning the room was tiny in comparison to others, we never would have known! Then the air unit was showing 60 degrees; well it was more like 76. It was humid and the floor felt damp. We called and they sent an \"engineer\" to fix the unit. He told us to wait 30 minutes. It was just as bad off as when we got there. They offered us free Starbucks, however that does not make up for paying for an expensive room to sweat all night and barely move past the tv and bed to get to the bathroom. After entirely too much back and forth on the phone, they offered to move us. So they did have a regular room available?! It took them a good hour to move us. Will not stay here again! Book elsewhere! Somewhere with updated units! They need customer service training as well."
},
{
"reviewID": 10232545,
"hotelid": 995,
"userName": "Kenneth51",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Van Nuys, Los Angeles, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A hotel that fits well with the Disneyland experience.",
"frequencyID": 2,
"title": "Outstanding Service",
"comment": "I came to Anaheim with my wife and two daughters for the Disney Half Marathon. The weekend also happened to be our 19th wedding anniversary. The staff at the front desk really took care of us. Charming yet professional, Len made sure our stay was memorable. German our server at the Garden Bistro also took extra good care of us."
},
{
"reviewID": 10232670,
"hotelid": 315,
"userName": "mr48065",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "michigan",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "the suite I stayed in was laid out perfectly",
"frequencyID": 3,
"title": "Services are lacking",
"comment": "completely surprised that guests of an establishment of this caliber are made to pay for computer and internet..especially considering the high rate of nightly stay. Also no shuttle service, again truly disappointing. The fact that there was no pool, was yet another disappointment."
},
{
"reviewID": 10232673,
"hotelid": 90,
"userName": "bb48",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Old Town, Alexandria, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Truly Dog Friendly",
"frequencyID": 3,
"title": "Excellent Dog Friendly Atmosphere",
"comment": "Beautiful neighborhood, beautiful room with a view, and a dog friendly staff that went above and beyond to fully accomodate our every need. A genuine safe and friendly atmosphere."
},
{
"reviewID": 10233072,
"hotelid": 3205,
"userName": "EAM22",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Indianapolis, IN, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and friendly.",
"frequencyID": 2,
"title": "Being Picky",
"comment": "Overall a nice hotel, comfortable, clean and friendly. As a person who does inspections for a living though, I couldn't help seeing several minor maintenance items needing attention - in my room, in the conference areas, in the ballrooms. Also, felt the shower was too dark having no direct light in the space, only that above the sink. Thank you!"
},
{
"reviewID": 10233085,
"hotelid": 115,
"userName": "Bear752",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Birmingham, AL",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff will go the extra mile to assure you have a positive experience.",
"frequencyID": 2,
"title": "My stay at Belvoir Birmingham",
"comment": "The staff were great...always a smile and greeting and they were patient as well as competent. They provided directions (I overheard this) to visitors from out of town and repeated directions often. The room I had was clean with enough towels and stuff. I was near the ice machine and elevators but the sound proofing was excellent so I slept peacefully."
},
{
"reviewID": 10233271,
"hotelid": 1400,
"userName": "Brad1000000",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "St Louis, MO",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very nice hotel amid vast array of mediocre suburban hotel options.",
"frequencyID": 4,
"title": "Low key luxury",
"comment": "Enjoyed my stay in this newer high rise hotel in Overland Park. The hotel has a nice indoor pool, outdoor patio with bar, a small exercise room, a full service restaurant, Starbucks coffee bar, and a club lounge -- all are very nice, but the club lounge is too small for how many rooms it serves. Valet parking is offered, but free self parking is convenient. The hotel is separate from other commercial development, so you'll need a car to drive, but lots of good restaurants and newer shopping are nearby. Weekend rates here are a great value; I would highly recommend staying based on my experience."
},
{
"reviewID": 10233740,
"hotelid": 196,
"userName": "Kathleen51",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Searcy AR",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Conference stay",
"comment": "Wish I could of stayed longer!"
},
{
"reviewID": 10233828,
"hotelid": 5601,
"userName": "WaynePAfamily",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Wayne, PA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Awesome pool!",
"frequencyID": 2,
"title": "Great but...",
"comment": "The pool, Villa size and location are the best you can get! Our kids loved the pool and the activities offered on site. The proximity to Broadway at the beach is the best and the room is very well sized and furnished great. As in most reviews, the staff does not care about your BPG status (and I am gold and a Maui villa owner) and therefore will not accommodate requests. The staff also seems abit more like a time share mgmt and less like a hotel and that needs to change. Customer services is job one. The staff needs to be more friendly and treat customers better."
},
{
"reviewID": 10234408,
"hotelid": 3175,
"userName": "honeysgal1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Alabama, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenience to Cowboys Stadium.",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "Everything was wonderful -- our trip was very enjoyable."
},
{
"reviewID": 10234630,
"hotelid": 3205,
"userName": "tamsline",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sacramento, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Two nights of no sleep",
"comment": "Friday night, roudy/intoxicated men were staying across the hall from me and kept the entire hallway up all night. Saturday night, the PA system went off in my room for almost an hour at 4am in the morning. Also, why do you not offer Wi-Fi for your guests? Less expensive hotels offer free Wi-Fi."
},
{
"reviewID": 10234707,
"hotelid": 115,
"userName": "Adoree",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "El Dorado, AR 71730, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Situated right off the interstate so easy to get in and out.",
"frequencyID": 2,
"title": "Getaway VS Business",
"comment": "Nice place to visit for a weekend getaway to a business meeting. It has qualities for both. Would make a nice getaway for two on a Fall weekend."
},
{
"reviewID": 10234817,
"hotelid": 115,
"userName": "AUmom",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans, LA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "convenient to convention center",
"frequencyID": 3,
"title": "Needs renovation",
"comment": "Staff did their best to meet our needs. Special thanks to Angela in Housekeeping who not only met our needs, but did it with an exceptional attitude."
},
{
"reviewID": 10235028,
"hotelid": 3205,
"userName": "chowderski",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Denver",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Small rooms",
"frequencyID": 4,
"title": "Anniversary",
"comment": "Booked a room for our anniversary, and indicated such in the reservation through the platimum line and at check-in."
},
{
"reviewID": 10235130,
"hotelid": 3205,
"userName": "Ginny12",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Antonio, TX",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is excellent for visitors.",
"frequencyID": 2,
"title": "Staff needs improvement",
"comment": "While I was staying at the hotel, we requested hangers twice and never received them in the room. Also, when I was ready to check out I called for assistance in taking my bags down to my car and waitied over an hour. I ended up taking my bags down by myself without any assistance which caused several trips to take all the bags."
},
{
"reviewID": 10235282,
"hotelid": 1495,
"userName": "lilduke",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "glen burnie ,md",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "they charge you for EVERYTHING even to use there wifi",
"frequencyID": 1,
"title": "worst hotel ever",
"comment": "well me and my girlfriend booked a romantic package for our room. i had to go to the front desk 4 times to remind them about our champagne and chocolate covered strawberrys.there was no refridgerator or microwave in our room. the old line grill served us our food cold and it was very overpriced.the hotel charged us for breakfast which was suposed to come free with the romance package.the hotel has many hidden fees. i will NEVER stay at this hotel again and i dont recommend it to ANYONE."
},
{
"reviewID": 10235455,
"hotelid": 1523,
"userName": "Joann420",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maryland, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The infinity pool",
"frequencyID": 2,
"title": "Great hotel",
"comment": "The Belvoir convention center has the most awesome pool. The infinity pool allows you to watch the activities in the marina and daydream. Very relaxing. The service at the hotel was very good from the front desk, the maids to the restaurants and the doorman. Everyone was very pleasant and helpful."
},
{
"reviewID": 10235785,
"hotelid": 664,
"userName": "David007",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hawaii",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Best Location on Ft. Lauderdale Beach",
"comment": "This hotel was one of the first and continues to occupy the best location on Ft Lauderdale Beach. If your journey takes you through FLL airport this hotel is a great option for an overnight stay."
},
{
"reviewID": 10235874,
"hotelid": 760,
"userName": "Liquid2083",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Lauderdale, FL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This hotel has great features",
"comment": "The hotel was much better than my last experience at Belvoir Suites in Tampa, FL. It is right on Smathers Beach, although this is not so great of a beach compared to others in south florida. There was a sulphur smell the entire trip, but that can't be avoided since the ocean is literally across the street. The hotel staff was very friendly and helpful. The concierge was able to help me book a dolphin watching and snorkeling trip in a matter of minutes, and the trip was a blast! They also provide a shuttle service every hour that goes to the downtown area around Duval st, which is very helpful if you plan on having a few drinks, they also pick up at the same location 15 min after the hour. All in all this hotel was very nice, the extra services made it well worth the price."
},
{
"reviewID": 10236075,
"hotelid": 3207,
"userName": "olknight",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The air conditioning in the room requires personal instruction to use, and will automatically shut off when are you not in the room.",
"frequencyID": 1,
"title": "Very nice room, great service, great location, poor A/C in room",
"comment": "The suite was nice, well laid out and had plenty of room. For a suite, I expected the bedrooms to be in a separate room with a door - but this was a minor issue."
},
{
"reviewID": 10236102,
"hotelid": 855,
"userName": "anna4",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Long Island, New York, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Was surprised by the ballroom",
"comment": "We were at the hotel for a wedding over the Labor Day weekend. I left my flat iron behind. I have called the hotel twice. Spoke to a Stacey who told me that they would need my credit card to send it back to me. I told her that once they have located it, I would give her the credit card information. I am still waiting to hear from someone"
},
{
"reviewID": 10236229,
"hotelid": 1177,
"userName": "Peeps",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Wayne, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Didn't match reservation",
"comment": "When I was reserving a room, ONLY king beds were still available, which is what i wanted. 2 Beds wasn't even an option and then when I checked in I was given 2 smaller beds in the room. I called and was told to come to the front desk. When I went, they said they didn't have any King bed rooms and would change it the next day... It was a one night stay..."
},
{
"reviewID": 10236351,
"hotelid": 636,
"userName": "RJS666",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Worcester MA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Rough weekend",
"comment": "The staff on duty were excellent, and deserve a big atta-boy for their efforts. The issue was under-staffing. For instance, the club lounge was un-staffed, and quickly became a mess even when guests tried to clean up after themselves."
},
{
"reviewID": 10236384,
"hotelid": 1400,
"userName": "Susie33",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The looks from the outside do not reflect the comfort on the inside.",
"frequencyID": "",
"title": "Location, staff, and comfort",
"comment": "Upon check in Luke was very helpful and had a wonderful smile. Our room was quiet, clean, and very comfortable. The location of the hotel was close to restaurants and shopping with easy access to the main highways. I would love to stay here again."
},
{
"reviewID": 10236570,
"hotelid": 379,
"userName": "MattJ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Calgary, AB, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is in the perfect location and on the best beach on the south shore.",
"frequencyID": 4,
"title": "Great end to our vacation",
"comment": "We only got to stay at the Belvoir Kauai on our last night on the island but we had such a great and comfortable stay we would definitely make it our home base on our next trip to the island."
},
{
"reviewID": 10236724,
"hotelid": 829,
"userName": "rayc",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "MR",
"comment": "overall the staff waas very cordial and helpful"
},
{
"reviewID": 10236852,
"hotelid": 171,
"userName": "CBreeze",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Delaware, OH 43015, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Belvoir Waterside",
"comment": "Perfect location to be able to walk to places to visit and eat..Lovely. We had our dog with us so were delighted to know it was pet friendly.."
},
{
"reviewID": 10236987,
"hotelid": 865,
"userName": "bear2115",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Northport, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Hotel",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "The room was very clean."
},
{
"reviewID": 10237208,
"hotelid": 460,
"userName": "Happy812",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Ramon, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location. Central to Seattle pike market and good public transportation.",
"frequencyID": 2,
"title": "Most comfortable bed",
"comment": "The mattress and pillows were the best I have ever had in a hotel. Even beat my mattress at home. Pillows were terrific."
},
{
"reviewID": 10237271,
"hotelid": 3205,
"userName": "Lindworm",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Portland, OR",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great location and staff",
"comment": "Stayed for 8 days during a conference. Surprisingly good food (no rubber chicken!). Fitness Center had all the equipment I typically use; location made it easy to go running in the morning. Excellent staff - they were easy to work with and very accomodating."
},
{
"reviewID": 10237562,
"hotelid": 1569,
"userName": "Matteo925",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "SJ, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy access, 15-20 min walk to Disney entrance",
"frequencyID": 2,
"title": "Great place for Disneyland trip",
"comment": "Perfect, easy to access location to Disneyland. Though please note if you walk it takes about 15-20 minutes to actually reach the front of the parks, but I believe they may offer shuttles. Or you can walk across the street to the normal Disney parking and catch one of those buses. Rooms are clean and roomy, great beds and pillows as per the norm at Belvoir, but not the newest facility overall. I've stayed here 3 times and haven't have a bad experience."
},
{
"reviewID": 10238027,
"hotelid": 989,
"userName": "Tobi",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Arizona",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location",
"frequencyID": 2,
"title": "Not sure what goes here",
"comment": "Hotel has a great set up for our needs...wish it had been closer to the Convention Center. I didn't have a car, so no garage problems like others. Staff in lobby were very friendly and welcoming. Maids would take dirty linen and not always replace, same with coffee, cups, and plastic glasses. Overall I have no serious complaints, and had a great time."
},
{
"reviewID": 10238690,
"hotelid": 115,
"userName": "Louise26",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Birmingham, AL",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is very nice.",
"frequencyID": 2,
"title": "Very Nice Hotel",
"comment": "The room was very nice and the bed was comfortable. Check in was a little slow, but that was okay. The tub in the room drained very slowly. It would be good if this could be corrected. Overall this is a very nice hotel."
},
{
"reviewID": 10238739,
"hotelid": 3205,
"userName": "BusnessTravel45",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "AZ",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Hotel location is great.",
"frequencyID": 2,
"title": "BusinessTravel45",
"comment": "Beds and pillows were great, room was very clean and the bathroom was well maintained."
},
{
"reviewID": 10239493,
"hotelid": 1784,
"userName": "IH12",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Texas",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great pool and Members Lounge.",
"frequencyID": 2,
"title": "Room Service concerns",
"comment": "The hotel lounge and pool were wonderful. The room service had some issues. The first order had an extra delivery charge. The second order had an extra burger. The third order had several items burnt and dressings for the salads (orderd on the side) were missing altogether."
},
{
"reviewID": 10239835,
"hotelid": 1469,
"userName": "Len28",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "California",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Sits right on the water and only a few miles into town!",
"frequencyID": 2,
"title": "Received with Great Aloha!",
"comment": "I truly enjoyed by stay the Belvoir Keauhou. This was my first time staying at your hotel. Your staff was wonderful, very hospitable, and I was always greeted with a smile. I would definitely return and I have already recommended this hotel to a few people."
},
{
"reviewID": 10240333,
"hotelid": 3205,
"userName": "littlegreykat",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Novato",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location along 16th Street Mall.",
"frequencyID": 4,
"title": "Too Large for Comfort",
"comment": "Stayed here as part of a convention. Room itself was OK...weird layout with a teeny-tiny bathroom. Literally too small for more than one person to be in it at a time."
},
{
"reviewID": 10241018,
"hotelid": 813,
"userName": "caprice",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The beds and linens are SO comfy!",
"frequencyID": 2,
"title": "wonderful",
"comment": "Clean, comfortable, we loved our room!"
},
{
"reviewID": 10241343,
"hotelid": 196,
"userName": "CWGIowa2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Durant, IA 52747, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Superior location and consistent quality of service.",
"frequencyID": 3,
"title": "Labor Day Football Weekend",
"comment": "The hotel and staff went above and beyond expectations so see that our party of 20+ were accomodated with adequate rooms, beds, cots. parking etc. This made for an easy stay for our group from Iowa. It was much appreciated."
},
{
"reviewID": 10242678,
"hotelid": 662,
"userName": "HawaiiDude",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Palm Spring, California, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy access from the freeway.",
"frequencyID": 3,
"title": "Courteous and Freindly Staff",
"comment": "I found this hotel to be a friendly hotel. All the staff personnel were very friendly and courteous and helpful. The features in the hotel were plentiful, the grounds were kept up and clean. The room was clean and comfortable, quiet. Nice gym room I would have liked to spend more time there. I did not have time to try the food, nor enjoy what appeared to be a nice lounge, that could be for another time. I am looking forward to staying there again."
},
{
"reviewID": 10242954,
"hotelid": 1978,
"userName": "YankeeGirl77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Carolina, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beds are so comfy!!!!",
"frequencyID": 4,
"title": "Hotel is so convenient to Hwy 20",
"comment": "Hotel is wonderful for location, decor and great restaurant on site!"
},
{
"reviewID": 10243023,
"hotelid": 380,
"userName": "kmlworld",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Irvine, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, Service, and Food",
"frequencyID": 3,
"title": "Staff was excellent and location is the BEST!",
"comment": "We have been staying hotel guest since the late 1990s. This is our favorite hotel since the date we discovered it. Thank you to Shari (Service Guest Manager), we can stay in our favorite room again this year - we loved it. Your housekeeping staffs also did an excellent job during our stay. We loved everything about this hotel - location, staffs, food, pool, etc. - We always recommend this hotel to all our friends, family, and even strangers..."
},
{
"reviewID": 10243885,
"hotelid": 95,
"userName": "Cathy2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Corpus Christi, TX, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location.very clean.",
"frequencyID": "",
"title": "Grest Hotel and locatio",
"comment": "Loved everthing about our stay except the bedcover russells everytime you move and wakes you. Everone in our 5 rooms said the same thing that it interrupted their sleep They are beautiful and clean looking and I'm sure they were expensive but that issue needs to be addressed. Thanks"
},
{
"reviewID": 10244297,
"hotelid": 460,
"userName": "ARIZ01",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "ARIZONA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location. Great shops nearby. Great food, especially the coffee.",
"frequencyID": "",
"title": "REBATE ON GREEN",
"comment": "This is an amazing program. Used it at the bar and coffee shop. It was like getting $15 off my room rate. But I had to ask for more toiletries and coffee. Can these items be left at the door?"
},
{
"reviewID": 10244764,
"hotelid": 196,
"userName": "Rodcor",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ponce, Puerto Rico",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendliness of staff",
"frequencyID": 3,
"title": "Good Stay",
"comment": "Overall the stay met expectations. Although the bathroom was smaller than expected, the central location and staff friendliness made up for it. The breakfast pricey in comparisson with other hotels. Next time I will procure a venture outside the hotel for breakfast."
},
{
"reviewID": 10246623,
"hotelid": 115,
"userName": "Charker07",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Connecticut, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Limited restaurants in the area",
"frequencyID": 2,
"title": "Very helpful staff",
"comment": "We enjoyed our stay and were very impressed by the friendly and helpful staff."
},
{
"reviewID": 10246855,
"hotelid": 90,
"userName": "tick",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "DC",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Conveniently located and fair price",
"frequencyID": 2,
"title": "Location",
"comment": "Hotel is conveniently located in downtown Alexandria. Staff is friendly and dinner at restaurant/bar was excellent. Highly recommend."
},
{
"reviewID": 10247101,
"hotelid": 3205,
"userName": "Deni101",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Highlands Ranch, CO, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Great Staff",
"comment": "I enjoyed my stay at the Belvoir Downtown. I only have one complaint. the rooms on the north side on the 22nd floor need better air conditioning. The sun beats in an heats up the room. The air conditioning cannot keep up."
},
{
"reviewID": 10247189,
"hotelid": 662,
"userName": "RichieRich1127",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 2,
"title": "Staff",
"comment": "The staff at this facility ranks among the friendliest of any hotel my wife and I regularly stay at."
},
{
"reviewID": 10247515,
"hotelid": 3175,
"userName": "Michman",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Richmond va",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service",
"frequencyID": 4,
"title": "great service",
"comment": "I travel extesnisvely and this hotel had one of the most friendly staffs I have seen. The location was great and the amenities we top notch"
},
{
"reviewID": 10247772,
"hotelid": 1138,
"userName": "sk12345",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Avoid paying extra for the club level. Check your bill carefully. We were charged for a rollaway evey night",
"frequencyID": 4,
"title": "Club lounge needs improvement",
"comment": "The breakfast had a very poor selection and ran out of food before the closing time each of the 4 days we stayed there"
},
{
"reviewID": 10247931,
"hotelid": 1138,
"userName": "frodersf",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Indiana, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pretty",
"frequencyID": 3,
"title": "Very Nice",
"comment": "Our stay was quite nice. We arrived early and were allowed to check in after looking at the room to make sure it met our approval. The staff was courteous and helpful."
},
{
"reviewID": 10248071,
"hotelid": 662,
"userName": "Catpaw310",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "CA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great for the Fair",
"comment": "Great location - great accommodations - great access to the Fair"
},
{
"reviewID": 10248430,
"hotelid": 3205,
"userName": "Otis5037",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Go for travelers; Iffy for a conference",
"comment": "The location is terrific for travelers and convenient to everything."
},
{
"reviewID": 10248489,
"hotelid": 995,
"userName": "michellen",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Anaheim CA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Parking is not included for guests",
"frequencyID": 4,
"title": "Not Happy",
"comment": "We always stay at Grandbourne Properties and this time I was not happy. When I booked my reservation I asked for a suite however when I arrived not only did they not have a suite I was then charged for a roll away."
},
{
"reviewID": 10248856,
"hotelid": 2019,
"userName": "Raza",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice Location and Great Customer Service",
"comment": "Nice Location and Great Customer Service"
},
{
"reviewID": 10250160,
"hotelid": 829,
"userName": "USMC1",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 0,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "United States",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Needs improvement",
"comment": "Requested room on club floor with a view of DC 8 months in advance. Upon arrival had room with view of road construction. Woke up by jackhammer every morning at 6:30 AM No other rooms available. Others who made reservations later had view of downtown DC. Pool was closed for renovations along with fitness center. Fitness center was moved to a small room."
},
{
"reviewID": 10251796,
"hotelid": 3207,
"userName": "FamilyFM",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Flower Mound, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel is only a few blocks from the Dallas Arts District.",
"frequencyID": 2,
"title": "AnimeFest convention stay very enjoyable",
"comment": "We stayed one night for our son to attend AnimeFest. The convention was moved this year from another downtown hotel and we were happy with the change. The rooms are comfortable and well decorated. The down coverlet, pillows and towels were all plush and the toiletries in the bath were of good quality. The choice of restaurants was good, with a range of different types - coffee shop, ice cream, sports bar and regular restaurant. This hotel is also in a good location for city access - restaurants and the arts district, as well as easy freeway access. The pool (we could see from room) looked to be a simple square, but did have nice lounge chairs and cabanas. We upgraded to a Club Level Room and were very happy with the choice! There was beautiful lounge areas and the amenities available were terrific. The attendants were very pleasant and helpful."
},
{
"reviewID": 10251800,
"hotelid": 1162,
"userName": "traveler082012",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ann Arbor, MI",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff.",
"frequencyID": 2,
"title": "Great and worst about this hotel",
"comment": "The location and staff were great. The other areas were on average. The worst was the air-conditioner; it was loud."
},
{
"reviewID": 10251801,
"hotelid": 995,
"userName": "John1919203",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great property",
"comment": "I was very pleased. The facilities are great, the location is superb, and the staff was exceptionally friendly and helpful. Also, the food was surprisingly good. Prices were high, but nothing unexpected for the proximity to Disney."
},
{
"reviewID": 10252092,
"hotelid": 1135,
"userName": "Lolly",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "san francisco",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location",
"frequencyID": 4,
"title": "Great location and nice rooms",
"comment": "Nice rooms, great location. Walking distance to everything. Great restaurants nearby."
},
{
"reviewID": 10253697,
"hotelid": 3748,
"userName": "Ree87",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "LOCATION LOCATION LOCATION - GREAT",
"frequencyID": 2,
"title": "Nice Hotel",
"comment": "Very nice hotel. Very impressed with the privacy - however - I did have a couple of issues - one being the a/c unit did not put out \"COLD\" air - and the room that I was in was on top of the \"generator\" room - the floor shook - it was corrected - however - at 6am the next morning - my room floor and bed began to shake - yes I would stay again but will request to be moved - price is great for the area."
},
{
"reviewID": 10253884,
"hotelid": 421,
"userName": "Piper",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Sydney, Australia",
"arrivalMonth": "8/2013",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, Location and Location and recommend to bring your small hand vac and ear plug!",
"frequencyID": 4,
"title": "Great Bell Captain Desk",
"comment": "Choose this hotel for one week stay because of the location and comfort of the Grandbourne beds. We shipped many parcels ordered on line for our kid's university. The Bell Captain Desk was very efficient and beds were comfortable. The location was great. But the cleaning of the room was below standard. One cleaner was good but other did not bother to vacum the floor at all and toilet was broken; never stop running."
},
{
"reviewID": 10254163,
"hotelid": 1143,
"userName": "tba1218",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great hotel for price",
"comment": "Nice, clean, comfortable room. Great value and location!"
},
{
"reviewID": 10254396,
"hotelid": 115,
"userName": "Steff123",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Birmingham, AL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Facilities are excellent.",
"comment": "Have been before and will return."
},
{
"reviewID": 10254594,
"hotelid": 380,
"userName": "mom49",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "NYC",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Helpful staff",
"frequencyID": 1,
"title": "Good location",
"comment": "Easy walking distance to all areas"
},
{
"reviewID": 10255661,
"hotelid": 3207,
"userName": "Toby16120",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lafayette, LA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Be prepared to pay extra for things that should be included.",
"frequencyID": 2,
"title": "Not worth the money.",
"comment": "The service was great until i got to my room. The air conditioner was not working, the toilet didn't flush and two light sockets didn't work. After repeated calls to guest services, i finally got another room after making a personal appearance to the lobby. The suites don't come with a mini fridge or a microwave unless you pay extra. i have received better service and amenities from a cheaper hotel, than i received at this hotel. The only positive thing with this hotel is the fitness center that is extremely nice."
},
{
"reviewID": 10256580,
"hotelid": 430,
"userName": "RUBERK",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "WHITE PLAINS, NY",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "PERFECTLY LOCATED NEAR RESTAURANTS, BARS, AND SHOPPING",
"frequencyID": 3,
"title": "GREAT LOCATIION",
"comment": "HOTEL PROVIDED EXCLEENT ACCOMODATIONS AND SERVICE EVEN THOUGHT IT WAS FULL"
},
{
"reviewID": 10257820,
"hotelid": 3068,
"userName": "FOR812",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Birmingham, AL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Spacious Gym!! Lots of room to move around in with up to date equipment.",
"frequencyID": 4,
"title": "Unique layout of the hotel but overall the hotels lobby is warm and connecting. The room was comfortable and clean.",
"comment": "The d飯r and the color schemes were soothing and not over powering."
},
{
"reviewID": 10259319,
"hotelid": 380,
"userName": "CCWSteve",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maui",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "no good comment",
"frequencyID": 4,
"title": "Better last time, probably will be our last time.",
"comment": "We asked for whatever the quietest room may be and we were given a room on the 28th floor back to back with the service elevators."
},
{
"reviewID": 10260018,
"hotelid": 417,
"userName": "Domer65",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orange County, CA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is ideally situated near the Cerritos Performing Arts Center",
"frequencyID": 2,
"title": "This hotel is well located",
"comment": "As BPG members, were were treated like family by everyone with whom we had contact. Our junior suite was spacious, clean and well appointed. The buffet breakfast was ample and delicious. We appreciated being so close to Knott's Berry Farm, the Cerritos Town Center and the Performing Arts Center. We certainly will chose this hotel again."
},
{
"reviewID": 10260250,
"hotelid": 96,
"userName": "Hemolele",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Albuquerque",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good overall service",
"frequencyID": 4,
"title": "Overall Review",
"comment": "The overall staff was excellent. However, the BPG Lounge on the 11th floor was not well kept or maintained."
},
{
"reviewID": 10261090,
"hotelid": 353,
"userName": "Skippy",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New Orleans, LA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Only recomend in emergency situations",
"comment": "I booked the room due to the fact that I was without electricity because of hurricane Isaac. I did not know how long I would need the room, so I asked 3 people on 3 different occassions if I could book the room night to night. I was told yes on all 3 occassions as long as I booked before the 12 noon check out time. To my surprise, after 2 nights of stay, I called to book the room for another night and was told by management that I couldn't. I then went in person and spoke to a very helpful employee who did give me the room for another night."
},
{
"reviewID": 10261889,
"hotelid": 1556,
"userName": "heck2401",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "8/2011",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a beautiful hotel, but some of the staff are not.",
"frequencyID": 2,
"title": "Could Have Been Better",
"comment": "The room was comfortable, but the evening staff on both Friday and Saturday nights (at the front desk) were not very customer friendly. In addition, the morning staff, on Sunday were very helpful. However, there was some miscommunication between the front desk and the reservation line, because I was told by the front desk that I could cancel my reservation any time before 6 pm on Sunday, but when I talked to the hotline they said that I would be liable for the room. I then, assured them that I spoke with the hotel about the matter and they said that I would have to call the hotel. I called the hotel, but the young lady was new and did not help me. I called back right before 6pm and the young man on duty assured me that I was not charged. Even though it had been taken care of, I was not called and informed, causing me to stress about paying the extra money for a room that I did not occuoy,"
},
{
"reviewID": 10263559,
"hotelid": 380,
"userName": "Rollie1967",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "vancouver, canada",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location",
"frequencyID": 4,
"title": "quiet location",
"comment": "The Princess has a great location, yet the thick sliding glass doors and blackout curtains allow a great nights sleep in a very comfortable bed. Waikiki can be very noisy,even at night but thats not an issue here. The cold water and fruit on the beach service was a nice plus- other beach visitors im sure were wondering how we acquired such great service."
},
{
"reviewID": 10264119,
"hotelid": 83,
"userName": "triplej",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oceanside, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "AWESOME CUSTOMER SERVICE",
"comment": "Joey made our day! We were there to celebrate my wife's birthday and Joey at the front desk made sure that our stay was enjoyable and memorable! Thanks much!"
},
{
"reviewID": 10264570,
"hotelid": 1144,
"userName": "Antonio",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "LA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "- Miss Shirley",
"frequencyID": 4,
"title": "Belvoir Atlanta staff are the best!",
"comment": "We paid a return visit to this property over the Labor Day weekend. Dragon*Con was underway, and the staff went out of their way to roll out the welcome wagon. We were upgraded to a corner suite in the south tower, with easy access to the nicely renovated BPG lounge."
},
{
"reviewID": 10265337,
"hotelid": 1291,
"userName": "NoInsu",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Springfield, VA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Beautiful Hotel",
"comment": "What a beautiful and historic hotel this was! Great location, walking distance from the \"Riverwalk,\" and much more!"
},
{
"reviewID": 10265386,
"hotelid": 1995,
"userName": "TyFamily",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NYC",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, services",
"frequencyID": 2,
"title": "Another great stay",
"comment": "Belvoir Harrisburg has become a yearly tradition for our family. My sons absolutely love your hotel. We look forward to seeing you next August."
},
{
"reviewID": 10267200,
"hotelid": 115,
"userName": "Rob3",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston,TX",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellence of check-in staff",
"frequencyID": 1,
"title": "The Hotel has strategic location.",
"comment": "Hotel overall was good. I chose the Green option on check-in. A good choice and the hotel honored the coupons for food. The only negative comment was the A/C. Had to lower the temp into the 60's to get the room cool."
},
{
"reviewID": 10267296,
"hotelid": 1400,
"userName": "Nettedale",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Oklahoma",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very friendly and clean",
"frequencyID": 3,
"title": "Great Stay",
"comment": "Mu Husband and I did enjoy our stay we would really recommend this hotel to everyone. We enjoyed the hotel very much. It is a great place and the location is perfect. Thank you for a great stay."
},
{
"reviewID": 10267541,
"hotelid": 353,
"userName": "Lynn222",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "nice downtown location",
"frequencyID": "",
"title": "hotel and staff",
"comment": "This hotel had nice rooms and excellent staff"
},
{
"reviewID": 10267881,
"hotelid": 127,
"userName": "Day12",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Victoria, BC, Canada",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great views very comfortable rooms.",
"frequencyID": 2,
"title": "Very nice hotel great location and fabulous staff!!",
"comment": "We found the staff to be very friendly and helpful. We very much appreciated the check in clerk offering an upgrade that really made our stay wonderful."
},
{
"reviewID": 10268505,
"hotelid": 1391,
"userName": "Day12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Victoria, BC, Canada",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful place",
"frequencyID": 2,
"title": "WOW what a great place!!",
"comment": "The room was very comfortable, the location was great the veiw outstanding and can't say enough about the pool area and staff. The food was really wonderful. Everything you could need in one place."
},
{
"reviewID": 10269490,
"hotelid": 460,
"userName": "cgarcia",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "El Campo, Tx",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Security was on target...cleaning people had great service...",
"frequencyID": 2,
"title": "This hotel has great service",
"comment": "I enjoyed my stay, frnt office, and cleaning people were great...felt so safe in and outside of hotel"
},
{
"reviewID": 10269719,
"hotelid": 115,
"userName": "KYtraveller",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "KY",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's the perfect place to stay if you are attending a convention or event.",
"frequencyID": 3,
"title": "Convenience counts",
"comment": "If you are attending a conference, this is the place to stay. Since it is so close to the conference/convention center, it was easy to attend meetings and then go back to the room to refresh or relax. It was clean, roomy, quiet."
},
{
"reviewID": 10271343,
"hotelid": 460,
"userName": "peaches56",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Nice place to stay",
"comment": "Close to the convention center. rooms were nice and clean employes are nice as well."
},
{
"reviewID": 10271897,
"hotelid": 214,
"userName": "Karo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Yorba Linda, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good night's sleep",
"frequencyID": 3,
"title": "Peaceful Sleep",
"comment": "First time to stay at a Belvoir. My room was located around the corner from the elevator so I thought I would hear noise during the night. It was actually a quiet and comfortable room. The hotel was well populated that weekend too. The food was very good as well."
},
{
"reviewID": 10275412,
"hotelid": 1703,
"userName": "Vero35",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient, and not skipping luxury.",
"frequencyID": 4,
"title": "Awesome",
"comment": "Loved this Belvoir. Everything within walking distance, most comfortable beds, and club lounge food and staff were awesome!!!"
},
{
"reviewID": 10275605,
"hotelid": 1364,
"userName": "RyRy0101",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You'll get your money's worth if you pay close attention to their great packages.",
"frequencyID": 3,
"title": "Awesome room package",
"comment": "Belvoir St. Louis City Center Hotel & Suites itself has its own package. But if you are an AAA member, you'll get a better deal. Choose to stay in a Club Level room where breakfast and nightly appetizers are included in the package. Include also the parking in the package. Nightly appetizers are very generous, club lounge is open 24 hours, so you can have as much coffee and soda as you want. Hotel location is also walking distance to everything. Staff were great and just awesome!!!!"
},
{
"reviewID": 10276236,
"hotelid": 127,
"userName": "Tony4",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Murrieta, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location and spectacular view",
"frequencyID": 2,
"title": "This hotel has an excellent view of San Diego",
"comment": "Bed not very confortable and the air vents were very dirty with dust. Overall, I would stay again."
},
{
"reviewID": 10281268,
"hotelid": 995,
"userName": "VAPOOH",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Virginia",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "While the hotel is close to Disneyland Resort, the walk isn't all that thrilling. Take the shuttle.",
"frequencyID": 2,
"title": "Belvoir Anaheim",
"comment": "Nice hotel. Great breakfast buffet. The room and hallways were very hot. Strange for a resort in Southern California. The room took three days to cool off with the air on high. Otherwise, nice stay. Shuttles were prompt. Staff was very nice."
},
{
"reviewID": 10281499,
"hotelid": 83,
"userName": "Serg2012",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2011",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great staff",
"frequencyID": 3,
"title": "staff is excellent",
"comment": "people were great"
},
{
"reviewID": 10283088,
"hotelid": 606,
"userName": "Greggles",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Connecticut",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is NOT downtown or in walking distance to downtown!",
"frequencyID": 2,
"title": "Burlington needs help!",
"comment": "The hotel is run down....especially the carpeting, furniture, and condition of walls. Many fixtures are dated. I booked a room with two double beds, and received a room with one queen bed. Although the hotel has a quick shuttle to downtown, it is not conveniently located to Church Street and the waterfront. Most of the staff was pleasant, especially the shuttle driver/bellhop. The first front desk person was limited in handling what he called \"computer error\" in the above mentioned room situation. The customer checking in before me was disgruntled b/c the hotel had given her room to someone else, and consequently, she had no where to stay. The hotel needs improvement."
},
{
"reviewID": 10284152,
"hotelid": 814,
"userName": "WJesse",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Richmond, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Cabana section has 3-5 floors, so no long elevator waits and less traffic overall. Rooms are just as spacious and well-kept as the tower section. Direct elevator to pool & beach",
"frequencyID": "",
"title": "Top-notch Service & Comfort",
"comment": "The best combination of comfort, service and value among the upscale Virginia Beach hotels."
},
{
"reviewID": 10284852,
"hotelid": 434,
"userName": "Krystal54",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": "",
"title": "Just a simple Problem with TV",
"comment": "We did have a great time staying here and the hotel staff were so amazing, they helped us find restaraunts, and everything. The only complaint I would have is that we could not order a movie from our room. The TV itself was jacked the technician had to come to our room 2 seperate times for 2 seperate problems. We ended up not being able to order a movie even after he changed out the TVs. So we just went to bed. Not a huge deal but enough to be frustrating when you spend 200 dollars a night."
},
{
"reviewID": 10285471,
"hotelid": 713,
"userName": "YoMac",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Colorado",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is very accommodating and gracious.",
"frequencyID": 1,
"title": "Staff was great.",
"comment": "Staff was very nice. I called ahead to see what arrangements we could make for my sister who must sleep in an elevated position due to health issues. Upon arrival we found the staff had purchased two large wedge cushions for her bed. It worked great and provided a comfortable alternative. The room was nice and clean...loved the bed linens."
},
{
"reviewID": 10285551,
"hotelid": 196,
"userName": "trainer43",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Ontario Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "should meet all your expectations for a comfortable stay",
"frequencyID": 1,
"title": "Excellent location facilities &services",
"comment": "minor complaint- needed more than 2 elevators in the 7-10 am period"
},
{
"reviewID": 10285672,
"hotelid": 127,
"userName": "CAYO",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Upland, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "LOVELY!",
"frequencyID": 2,
"title": "This hotel has the features you need!",
"comment": "This Belvoir met all the criteria I personally require when choosing a hotel.And knowing myself,I am very picky and difficult to please when it comes to services rendered to me by a merchant."
},
{
"reviewID": 10286505,
"hotelid": 1523,
"userName": "lrivera",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Puerto Rico",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great hotel",
"comment": "The service was excellent. My kids enjoyed the infinity pool and the views to the bay and other points were relaxing."
},
{
"reviewID": 10287112,
"hotelid": 421,
"userName": "John76",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wilmington DE",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very nice upgraded rooms.",
"frequencyID": 3,
"title": "Improved hotel room, but house keeping needs some training.",
"comment": "This hotel has improved its rooms tremendously. Also, the front desk was very helpful and professional. However, the housekeeping staff needs to be trained on how to behave while cleaning the rooms early in the morning. They were very loud and offensive at times. And they continued on this behavioral path for at least 20 minutes which ultimately challenged my threshold of patience: I had to call management and report their behavior. Not exactly what I was hopping for a quite Labor day morning. I must say though, minutes after I reported the incident to a very polite and understanding female manager, the problem was rectified and that made me feel really good about coming back. Overall, the experience was great thanks to the prompt intervention of this manager on duty."
},
{
"reviewID": 10287217,
"hotelid": 3052,
"userName": "Fran2678",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Princeton, NJ, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional club",
"frequencyID": 4,
"title": "What a great staff",
"comment": "My grand daughter became ill. Miss Sophia the head of housekeeping not only saw to the cleaning of our room personnally but she sent up CHicken soup and a bear. How kind and above and beyond. The staff in the club is so kind and attentive. Thank YOU fran"
},
{
"reviewID": 10287654,
"hotelid": 1130,
"userName": "Dennis2012",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "South Carolina, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent Location",
"frequencyID": 3,
"title": "Publisher",
"comment": "Excellent Hotel for the Baltimore Area, close to a major mall and excellent restaurants"
},
{
"reviewID": 10288727,
"hotelid": 1144,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Watkinsville GA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The self-park works really good.",
"frequencyID": 1,
"title": "Overall Stay",
"comment": "All of the Staff were friendly and helpful. I really enjoy staying at this hotel. The restaurant is also very good."
},
{
"reviewID": 10289075,
"hotelid": 111,
"userName": "Wolfpacker",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice hotel",
"comment": "Nice hotel, good location, great breakfast."
},
{
"reviewID": 10289195,
"hotelid": 951,
"userName": "JLR2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to shore points!",
"frequencyID": 3,
"title": "Review",
"comment": "I think the hotel is great - staff wise, clean wise and location wise as well."
},
{
"reviewID": 10289514,
"hotelid": 1162,
"userName": "disneynut",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "youngstown, ohio",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "pool area is great and clean",
"frequencyID": 3,
"title": "location and features are great",
"comment": "This hotel has a GREAT pool area. Excelant breakfast buffet . Nice to park near your room. easy to get to all area attractions. Many resaurants nearby, I 4 like 2 minutes away .Hotel just remodeled ."
},
{
"reviewID": 10289571,
"hotelid": 196,
"userName": "ras16",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": "",
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Front desk staff are excellent",
"comment": "Front desk staff very welcoming and provided me an upgrade. Conceirge were very helpful, FedEx biz office saved me an outside trip for needed supplies."
},
{
"reviewID": 10289687,
"hotelid": 468,
"userName": "jacky123456",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great time at the Swan and Dolphin",
"comment": "The staff is excellent! Absolutely no question in my mind that I would stay again."
},
{
"reviewID": 10290112,
"hotelid": 315,
"userName": "Jane51",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Houston",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location. Disappointing for the price.",
"frequencyID": "",
"title": "The hotel smelled musty and old.",
"comment": "The hotel had a damp/musty smell."
},
{
"reviewID": 10290163,
"hotelid": 468,
"userName": "Safeintheharbor",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Safety Harbor, Fl",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Classy and comfortable",
"frequencyID": 3,
"title": "The Dolphin is the \"BEST",
"comment": "This is our fourth stay at the Dolphin. I did not want to leave and the time there went too quickly. The staff was incredible, from the check in until the time we left. This time we did not do the parks, just lounged around the pool, ate at Todd English's and sat on the balcony. The Dolphin's proximity to the Boardwalk and when we do Epcot, being able to take the boat and avoid the crowds is great. Just wish the rates were just a little lower so we could come back monthly. There is nothing negative I can say about the hotel."
},
{
"reviewID": 10290334,
"hotelid": 802,
"userName": "TSL1",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Pleasantly Surprised",
"comment": "I've been to the hotel's resaurant (Piatto Novo) several times and never took real notice of the hotel. I booked a whirlpool room to celebrate my wedding anniversary and I was so pleased with the accommodations. The room was clean and very spacious. The staff was outstanding and very courteous. The club floor and the ammenities are well worth a return trip"
},
{
"reviewID": 10290572,
"hotelid": 1144,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Massachusetts",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "beautiful hotel, friendly staff",
"comment": "The staff is super friendly and was always eager to help make us comfortable. The pool room is gorgeous and such a nice place to spend some down-time. We'll be coming back for sure next year."
},
{
"reviewID": 10290602,
"hotelid": 127,
"userName": "rooster",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Bellefontaine, OH",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very nice",
"frequencyID": 2,
"title": "very nice place but watch your bill",
"comment": "I recently stayed in this hotel and for the most part had a good experience. Very nice ammenities. Problem: My co-worker and I attended and had a check from my office for both rooms. At the time of checking in, my co-worker was not present, so they asked me to check in later. They asked me at that time for my crediti/debit card for incidentals. Later that day we checked in together. The next day $997.00 was taken out of my checking account via my debit card. Also took the check so were paid twice. It took 3 days for this money to get back into my account. Upon my return, approximatelyl five days later there was $109 taken from my account. Upon calling the hotel, they told me this was for parking. My co-worker had a car and used her card to enter the parking lot, NEVER using mine. That was on 8/30, and today, 9/6, the money is back in my account. This could have caused huge problems if I had not had money in my account to cover. Always check your account/bill."
},
{
"reviewID": 10290720,
"hotelid": 166,
"userName": "TiredTourist",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Central Pennsylvania",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Hotel was lovely",
"comment": "The new renovations are very beautiful - the ballroom was lovely and the staff all three days were wonderful."
},
{
"reviewID": 10291068,
"hotelid": 111,
"userName": "CCCOSTEN",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "EXCELLENT CUSTOMER SERVICE",
"frequencyID": 2,
"title": "Great Hotel!",
"comment": "I must commend you for consistent excellence in customer service. The staff that stands out for me was Nyla... it was a busy morning, the elevators were busy, phones were ringing, there were several people in line waiting to check out and Nyla was patiently handling all of the MANY needs and questions of the guest at the counter. And as it happens, there were some impatient guests in line that were running late for their next engagements and wanted to be accommodated RIGHT then. Nyla was very pleasant and courteousand poised and graciously offered great and timely service to each and every one of them. The world needs more Nylas!!! KUDOS!"
},
{
"reviewID": 10291087,
"hotelid": 1523,
"userName": "Freddie24",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Trujillo Alto, PR",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location in San Juan",
"frequencyID": 3,
"title": "This hotel has a great bay view",
"comment": "The room with balcony have expectacular view of San Juan Bay and Old San Juan."
},
{
"reviewID": 10291338,
"hotelid": 664,
"userName": "cheeseburger",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Clean, comfortable, expensive parking",
"comment": "staff were helpful/friendly. rooms were clean, if a bit musty due to lack of ventilation. Bit of a walk to the pool/beach if you aren't staying in the beach tower. Had random skunk smells coming through the vents one afternoon. Staff at the pool/beach were great, if a bit short staffed over the long weekend on waiters for food/drinks. Parking is pretty expensive at $20 self park or $25 valet. Lots of families in the pool, but still enjoyable"
},
{
"reviewID": 10291355,
"hotelid": 1784,
"userName": "Texas55",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Laredo, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Customer Service",
"comment": "I reserved the room about 3 weeks in advance and when we checked in we could not get what we reserved we had to settle for a handicap room. We were not offered an upgrade during our stay or any special perk for being a Grandbourne Preferred Guest. At check out we were being charged for drinks charged to our room from the bar. Charges were removed."
},
{
"reviewID": 10291803,
"hotelid": 421,
"userName": "Salsero",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "I was told they have a contract with an airline that checks out at 8 pm so your room might not be ready until the evening.",
"frequencyID": 4,
"title": "Would Not Let Me Check In",
"comment": "I had a reservation for 2 nights. The website said the checkin time was 3 pm. I got to the hotel at 5 pm and they said there were no rooms available. I was not allowed to check into my room until 10 pm so I missed a whole day. The front desk staff was not helpful. I had to complain twice the the supervisor (I think her name is Meredith) before I could get my room at 10 pm. Other people were in the same situation and were not happy."
},
{
"reviewID": 10291844,
"hotelid": 1726,
"userName": "dla1958",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Raleigh",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Hotel has great service and friendly staff",
"comment": "The staff were very friendly and always there to meet my needs."
},
{
"reviewID": 10291922,
"hotelid": 607,
"userName": "Flowers88",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Petersburg, FL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Proximity to everything in Cambridge/Harvard.",
"frequencyID": 2,
"title": "Very convenient location",
"comment": "The primary reason of our visit was Harvard, and the hotel is the perfect place. Close to the University, restaurants, walking distance to everywhere in Cambridge. Clean, spacious, great staff. We have made reservations on this hotel for all of our visits to Harvard."
},
{
"reviewID": 10291965,
"hotelid": 1364,
"userName": "bbrock",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy access from airport. Take the eastbound metrolink train to civic center. Hotel is right across the street.",
"frequencyID": 2,
"title": "Very pleased",
"comment": "We stayed three nights in a suite. Very roomy with a nice clean bar and clean bathroom. The bedroom was large which was a big plus. The only downfall was extreme water pressure. The shower was a bit painful."
},
{
"reviewID": 10291977,
"hotelid": 881,
"userName": "Twoforfree",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Portland",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly",
"frequencyID": 2,
"title": "Hotel review",
"comment": "Checked in late, booked a club floor room but for some reason it did not show in my reservation. Club access was given to me though and hot meal breakfast was provided instead of the club floor breakfast. Very good and friendly front desk."
},
{
"reviewID": 10292156,
"hotelid": 430,
"userName": "Kathy13",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Augustine, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Ask about what type of conventions are also being held at the time of your stay",
"frequencyID": 2,
"title": "Stay in Downtown Boston",
"comment": "The motel was nice and yet there was a tatoo convention happening at the time which meant that lots of smokers were hanging around directly outside the lobby entrance - not very welcoming. Other than that, the location is ideal."
},
{
"reviewID": 10292517,
"hotelid": 421,
"userName": "SK1234",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Poor Service",
"comment": "They charge for everything including Fitness Center."
},
{
"reviewID": 10292724,
"hotelid": 460,
"userName": "Jennie420",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best Hotel in Seattle",
"frequencyID": 3,
"title": "Holiday paradise",
"comment": "Room was clean and quiet, Staff friendly, and Restaurant was Awesome!"
},
{
"reviewID": 10292814,
"hotelid": 802,
"userName": "satisfiedcustomer14",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "South Carolina, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Comfortable rooms and great hotel!",
"comment": "The room was very clean and the hotel had a very nice environment inside and out, especially looking out over the Falls! It was a perfect place for a wedding or any type of event. The staff members were all patient and kind and always one step ahead. And the hotel is conveniently located right off the highway!"
},
{
"reviewID": 10292972,
"hotelid": 3207,
"userName": "Warmom30",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, T",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean and the beds were \"oh so comfortable!",
"frequencyID": 2,
"title": "The hotel truly catered my requests",
"comment": "My daughter and I took a holiday mother/daughter trip and I actually booked the room at the last minute. I requested that we got a room with a view and they were able to fulfill my request. The room was larger than we expected, we felt as if we were in a business class suite. I would most definitely recommend this hotel to anyone travelling to Dallas, Tx!"
},
{
"reviewID": 10293644,
"hotelid": 460,
"userName": "PAXGuy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oregon, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The rooms are huge and comfortable.",
"frequencyID": 1,
"title": "Great Hotel Stay",
"comment": "I've stayed at the Belvoir before and have always enjoyed my stay. The rooms are huge, the showers are great, the view is excellent, and it is quiet. I also like the exercise room with the wide variety equipment. I definitely recommend this hotel as my first choice."
},
{
"reviewID": 10293747,
"hotelid": 5608,
"userName": "jvinoya",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "pompano beach,Florida",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent",
"frequencyID": "",
"title": "excellent hotel and spacious rooms",
"comment": "we are party of 7 and we stayed on 2 bedroom villas.the villas was spacious ,excellent staff,quite .overall 5stars on my book.will stayed here again,thanks"
},
{
"reviewID": 10294466,
"hotelid": 3207,
"userName": "StephinOK",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oklahoma City, OK, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you are into fitness, this has a nice workout facility.",
"frequencyID": 1,
"title": "Not the best experience",
"comment": "Pros:"
},
{
"reviewID": 10294849,
"hotelid": 270,
"userName": "BklynGirl",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brooklyn, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice Weekend Getaway",
"comment": "I was really impressed with this Belvoir, more so than some of the other casino hotels in Atlantic City that are also 3 star accomodations. It is about a 10-15 minute walk away from the Boardwalk/beach and right near the Tanger Outlets, so you have conveinient access to both, yet it is a much more low key hotel compared to the hotels along the Boardwalk, which I liked. I chose a Club Level room, and though my room was on the 12th floor instead of the 15th or 16th floors (which is advertised as where the Club Level rooms are located), I still enjoyed the perks of the Club Louge (evening o'dourves, bottled water/beverages, continental breakfast), which were beyond my expectations. The beds were very comfortable and the front desk staff & house keeping were prompt and courteous with my requests. My only complaints are that some of the furniture and the bathtub were a little scuffed with scratches and one of the lamp's light bulbs was burnt out, but overall, everything was clean and comfortable. I will definitely stay at the hotel again for a nice weekend getaway."
},
{
"reviewID": 10295094,
"hotelid": 3207,
"userName": "Grant21151",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice Stay",
"comment": "Went for AnimeFest laborday weekend. The staff was kind and understanding of the con-goers. The room was nice and comfortable."
},
{
"reviewID": 10295209,
"hotelid": 636,
"userName": "pje123",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great airconditioning workmen",
"comment": "We had a problem with our air conditioning. One person came up to fix it, and when that didn't work, another came and changed the whole unit."
},
{
"reviewID": 10295569,
"hotelid": 2003,
"userName": "RyanAZ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Scottsdale, AZ",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Buffet Breakfast is great!",
"frequencyID": 2,
"title": "Great Stay",
"comment": "The hotel was in the perfect location to everything. They gave us coupons to save some money on the expensive zoo tickets. The room was clean and it was nice to have a separate living area from the bedroom so friends could sit comfortably. We will definitely be back!"
},
{
"reviewID": 10295572,
"hotelid": 15,
"userName": "Lena65",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "There is nothing to do in the immediate area. You need a cab ride/shuttle to T.",
"frequencyID": "",
"title": "remodel hotel",
"comment": "the hotel is being remodeled. the rooms are small. the club level hors doervre/breakfast were not worth the $. horrible egg rolls and a 12 inch plate of veggies in the evening. all day snacks were granola bars. breakfast was fair. there is nothing to do in the area. although we will continue to stay here to be close to BC and use our points"
},
{
"reviewID": 10295723,
"hotelid": 828,
"userName": "BGrah",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice Hotel & good location",
"comment": "Great staff, very helpful and nice room. Stayed 3 days over Labor Day Weekend. We are Platium members and they put us on Club floor, very nice. The club lounge was not great. Not Stocked well. Always out of soda and other items. Called and they did bring up extra items but should not have had to call. But again staff and facilites wer very good."
},
{
"reviewID": 10295725,
"hotelid": 995,
"userName": "Josephine44",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Jose, IL 62682, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Efficient shuttle service",
"comment": "I appreciated the timely and courteous shuttle service to Disneyland that the hotel provided for free to guests."
},
{
"reviewID": 10296208,
"hotelid": 1144,
"userName": "Avanties",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Knoxville, TN, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location in downtown",
"frequencyID": 3,
"title": "Good Hotel for needs",
"comment": "Stayed for labor day weekend for Dragon*Con, this is considered a host hotel for the convention so it is really convenient to stay here. As a podcaster my biggest issue with this hotel is that you have to pay an extra $12.99/day for internet access in the rooms. If you are looking for a place to stay during Dragon*Con i highly recommend this hotel, if you will need internet access during your stay, you might consider other options."
},
{
"reviewID": 10296771,
"hotelid": 1047,
"userName": "jscass",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Phil",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Staff",
"comment": "The staff was visibly irritated with the 'hockey' kids staying. We were sitting on the second floor at tables. Another group of people left a mess. The one staff member was vocally irritated and made sure we heard. If this is the case that your facilities feel we are not welcome, please do not offer up your hotel to the Aston Hockey Tournament. I would rather stay at a place who is more equipped to handle a large number of boys. All in all, I thought the kids were very respectful of your property."
},
{
"reviewID": 10296838,
"hotelid": 3205,
"userName": "Lacey",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta GA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great views on the upper floors. Floors are secure since you have to swipe your card to get to the rooms.",
"frequencyID": 2,
"title": "First Visit to Denver",
"comment": "Loved the location of your hotel; right on the 16th Street Mall. In addition to all of the restaurants the Belvoir offers, there are plenty of restaurants and shops within walking distance of the hotel. The Free Bus that you can take down the 16th Street Mall is located right outside the front door of the hotel. Your staff was friendly and helpful. The food served at our functions was good and served hot. The suite we stayed in was big and roomy, but the bathroom was a bit small. Overall it was a good stay and I would book at your hotel again when in Denver."
},
{
"reviewID": 10297650,
"hotelid": 468,
"userName": "Bluesky151",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The gym is closed for an update - didn't see anyone working but they still charge you the $14.00 resort fee - not discount or notice of this? Thanks Belvoir & Grandbourne? (This is for the 4 days x $14 = $56.00 (How much is the gym worth if you can't use it? = $0 - $56 or nothing because you can't.)",
"frequencyID": 4,
"title": "Horrible Check In? (Not just this Grandbourne Property but the Bahamas?)",
"comment": "Unless your a Gold or Platinum member check in took over 25 minutes - at least 4 -5 people cut the line - because there was no line - because the ropes were down? People who were in the know just got in the Gold or Platinum line which had two people working that side. My side only had one person working and everyone on my side had to go over to the Gold or Platinum line to get any service (this was after two Hotel staff came to the rescue after 20 minutes of our side not moving, and all the people rushing the Gold and Platinum side ahead of us?"
},
{
"reviewID": 10300134,
"hotelid": 460,
"userName": "Hellski",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Bad customer service",
"frequencyID": "",
"title": "Unhappy Platnium member",
"comment": "Arrived and was told I had been upgraded. Got to the room and realized it was indeed bigger but defiantly not renovated. I've stayed here plenty of times to know this room was lacking in decor compared to my other stays."
},
{
"reviewID": 10300146,
"hotelid": 127,
"userName": "Jay79",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Make time for the Marina",
"frequencyID": 3,
"title": "Amazing",
"comment": "The hotel, staff, and general environment was catered to relaxation."
},
{
"reviewID": 10300472,
"hotelid": 814,
"userName": "Mipou1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fairfax, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great breakfast buffet",
"frequencyID": 2,
"title": "Best bang for your buck (BPG points)",
"comment": "The staff made all the difference. All our needs were quickly accommodated (i.e., provided extra bed and extra comforter) and despite not being able to upgrade my room as a gold BPG member, I was given points and free breakfast for all members of my party. I stayed at this hotel 6 years ago, and definitely plan on returning again soon."
},
{
"reviewID": 10300525,
"hotelid": 1569,
"userName": "Me247",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Loud Neighbors",
"comment": "The overall stay was fine - just for a night to attend a friend's wedding. The bathroom had a funky musky smell so tried to avoid as much as possible. At 2AM very loud drunk people arguing in the hallway (not the hotel's fault)."
},
{
"reviewID": 10300618,
"hotelid": 127,
"userName": "Dew99",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Rochester, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location!",
"frequencyID": 2,
"title": "Another Great Stay!",
"comment": "Stayed here last August, so I knew I wanted to stay again when I returned this year. Staff was very accomadating and friendly. Pools areas are great and even though it was a Holiday weekend, there were plenty of chairs and towels."
},
{
"reviewID": 10300723,
"hotelid": 813,
"userName": "nctraveler2",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "NC",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location for SU",
"frequencyID": 2,
"title": "Expected more",
"comment": "Pros -Great location and comfortable beds"
},
{
"reviewID": 10301437,
"hotelid": 460,
"userName": "Smargo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Seattle Getaway",
"comment": "We called at the last minute to the BPG rewards, they helped us get a room at the club level. We were greeted warmly at the BPG counter and we were checked in within seconds. My husband was outside still with the valet and we were ready to go to our room."
},
{
"reviewID": 10301502,
"hotelid": 1726,
"userName": "LadychanelNC007",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Carolina, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is close to alot of shopping, restaurants, and walking distance of the beach.",
"frequencyID": 2,
"title": "Everything in one place!",
"comment": "I stayed here for one night on this occasion. However, I have stayed at this hotel several times. In my opinion, the rooms on the higher floors are better because they do give you a view of the ocean and are larger. The hotel is always clean and the staff is very friendly too. The only cons would be having to pay for parking but for the rate its ok. In addition, I have never been able to enjoy the pool because it is small and always crowded. I love having the restaurant and bar in the hotel. You can actually get a meal for under $10 and enjoy daily drink specials."
},
{
"reviewID": 10301601,
"hotelid": 1469,
"userName": "Kaylen",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hilo, HI, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They accommodated us with 2 cribs in our room!",
"frequencyID": 2,
"title": "The best resort!!",
"comment": "This hotel is amazing! Great rooms, great pool, great staff!! Just awesome overall"
},
{
"reviewID": 10301678,
"hotelid": 3068,
"userName": "JustJC",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Richmond Va",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Love this Hotel!",
"comment": "I have stayed here 3 nights in the past 2 weeks. My husband and I bought motorcycles and have been riding through the Roanoke/Smith Mountain Lake area and keep ending up back at this hotel because it is Awesome! From Check-in (Everytime), dinner at Shulas...love the bartenders they are so friendly and attentive, and the great people at the Starbucks kiosk in the morning! Everyone seems on a mission to make my stay the best ever! I have stayed at many 5Star hotels and this one meets all the standards. The Room is extremely clean, Comfortable Bed and i LOVE that they have an indoor and an outdoor pool. I will be staying here more as I vacation and travel in that area."
},
{
"reviewID": 10301790,
"hotelid": 1327,
"userName": "ljm2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best Salmon I have ever had, also breakfast buffet was great!",
"frequencyID": "",
"title": "Friendly Staff",
"comment": "The staff was friendly & helpful from the minute we checked in. Warm and welcoming smiles from the ladies at the front desk. We loved the meals especially the salmon."
},
{
"reviewID": 10301792,
"hotelid": 196,
"userName": "hawkeyemike",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Iowa, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location halfway between navy pier and michigan avenue",
"frequencyID": 4,
"title": "best value and service in windy city",
"comment": "the Belvoir chicago hotel and towers was perfect for our group of 12 over labor day weekend. staff were able to locate our rooms all on one floor. the front door and bell staff were exceptional (we had alot of tailgate supplies that we brought for the iowa hawkeye football game."
},
{
"reviewID": 10301846,
"hotelid": 713,
"userName": "Bill3003",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Elkhart, IN, USA",
"arrivalMonth": "8/2011",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Do not stay in a Jacuzzi Suite.",
"frequencyID": 2,
"title": "Smell from the Jacuzzi Tub",
"comment": "We had a Jacuzzi Suite and when we walked in the room it smelled like fish. We had to have a maintenance man come up to our room because our TV in the bedroom did not work so he brought in another TV and while he was in our room we ask him if he smelled anything and he said fish. He explained that it was the Jacuzzi and ran some water to take care of the smell. That did not help, the next morning I told the front desk about it and they said they would take care of it. Returning to our room that evening the same smell. The next morning I told them it still smelled and they said there wasn't anything they could do. We never got to use the Jacuzzi Tub and we paid for a Jacuzzi Room. We were never offered another room or a discount on our room."
},
{
"reviewID": 10302165,
"hotelid": 83,
"userName": "PatriceL",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Broomfield, CO, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect Location and Excellent Staff and Service",
"frequencyID": 4,
"title": "Fabulous",
"comment": "We had a fabulous time staying with you - your staff was outstanding! We are looking forward to staying with you in the future!"
},
{
"reviewID": 10302332,
"hotelid": 1776,
"userName": "Amanda712",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Glenolden, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "it is a really nice hotel to just get away or even for a meeting!",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "*Clean"
},
{
"reviewID": 10303351,
"hotelid": 1569,
"userName": "ShellBeachMama",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Shell Beach, Pismo Beach, CA 93449, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's family friendly!",
"frequencyID": 1,
"title": "Great hotel, A/C wasnt working great.",
"comment": "We love this Belvoir hotel and stay here whenever we visit Anaheim. This trip our room was great except the A/C didn't work great. No matter how low we put the thermostat it didn't go below 71 degrees in the room. Otherwise the hotel is great. We ate at the restaurant, swam in the pool, had room service, and enjoyed the fireworks view. We will be back in January and are looking forward to another great stay."
},
{
"reviewID": 10303606,
"hotelid": 1569,
"userName": "Elway4793",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Anaheim, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They charge for parking",
"frequencyID": 2,
"title": "Not explained it all",
"comment": "We had a nice time at this facility, but the one down fall I would let people know about is the fact that even though your a guest, you still have to pay $16 to park, which I find tough given that you are staying at the hotel."
},
{
"reviewID": 10304429,
"hotelid": 13,
"userName": "HotelJunkie27",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It can be kind of dead if there aren't any conferences.",
"frequencyID": 3,
"title": "A little bumpy",
"comment": "This was my boyfriend and my first time at this hotel and we were staying for our anniversary. There was a mix up in the reservation date and the front desk got us checked in but double charged us. And didn't tell us. Then the other guy stopped me in the hall later to tell me the deposit as lost. I called the Grandbourne help line and they talked to the manager who told us 2 different things. It was a mess. It wasn't until checkout that we had a knowledgeable staff member help us, congratulate us on our anniversary and apologize for the mix up. We still had to sort out the rest of the details on the phone after we left. Also the shower only had cold water that morning. The best was comfortable though and the room was clean."
},
{
"reviewID": 10304913,
"hotelid": 127,
"userName": "donotwantanickname",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Why does this need a title?",
"comment": "The staff accommodated every need and request that I gave to them. I was very pleased with the service that was given, and was, in turn, very happy with my stay."
},
{
"reviewID": 10305465,
"hotelid": 421,
"userName": "Amber",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pennsylvania",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location in NYC",
"frequencyID": 1,
"title": "Great location!",
"comment": "Trouble with delay for check in process. Otherwise a totally great experience at this hotel."
},
{
"reviewID": 10307234,
"hotelid": 127,
"userName": "Rltrmo",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location!!!",
"frequencyID": 2,
"title": "first time for me to give you a bad review!",
"comment": "I normally have a fantastic review for this hotel but there were so many problems with my most recent stay that I feel I have to let you know -- starting with reservations, parking, and then the musty smell of the room --- I have never before experienced any problems at this hotel until this time! I was so disappointed with things that were not correct or corrected!"
},
{
"reviewID": 10309666,
"hotelid": 3054,
"userName": "rob30",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "ohio",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "not friendly",
"frequencyID": 3,
"title": "not understanding",
"comment": "i have stayed there many times,it is ok, good location, however, recently i reserved 3 rooms for 3 days, paid for them 3 months in advance. A few days before my stay my stepfather passed away unexpectedly. The home office said i would be contacted about this, I never was. I realize there were no refunds on this stay, however under the circumstances,i feel i should have received a refund, or a future stay credit for the one room that was not used, there are plenty of other hotels downtown to stay at"
},
{
"reviewID": 10309886,
"hotelid": 3205,
"userName": "lovemylife",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Fantastic staff, not so fantastic property",
"comment": "The staff is fantastic at this hotel. The property condition needs improvement. We had a club room on the top floor. Very small room. Poor quality tv. Bathroom is tiny. Faucet handle fell off. Furniture was chipped. Carpet was stained. Some mold on the tile in the bathroom. The lounge is ok. The pool is in need of serious attention. The cushions were just downright nasty. Love the idea of cushions, but should be replaced (or at least cleaned). \"Game room\" next to pool was a joke. Now the workout facility was outstanding... but no locker facilities.. There is space there, but it is not being used. Why not make a nice his/her locker facility with showers and steam room for his/her. In short, this place has lots of potential with such a great staff. Money needs to be invested before I stay again."
},
{
"reviewID": 10310529,
"hotelid": 90,
"userName": "PaulSVOLoneRanger",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "High quality, great staff",
"comment": "This is a very well-kept facility. We also met some great staff members, especially at the bar."
},
{
"reviewID": 10310786,
"hotelid": 392,
"userName": "Unsatisifed1",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Hotel Below Average",
"comment": "I traveled from CA to SD and back - I travel cross country several times a year. This is the only hotel that has ever charged for internet access. Unbelievable. I called the front desk just to make sure I wasn't misunderstanding - they gave me some explanation about all hotels charging which I know for a fact they do not. They never once told me I could get free internet at any of the 4 workstations near the restaurant. I didn't find that out until I asked how to print a boarding pass! I am very disappointed that even when I called this information wasn't shared - just incorrect excuses. I could never recommend this to anyone. Coffee was bad. Did not replenish bathroom supplies daily."
},
{
"reviewID": 10310927,
"hotelid": 3207,
"userName": "marasw",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Disrespect from staff",
"comment": "Our tub drain was clogged after the first night, so we left the room to be cleaned with several inches of water in the tub...nothing was done about the tub. The tub was not cleaned and the drain was not fixed and when we returned to the room the same several inches of water was still there. We called guest services to have someone come fix the drain and two men came to fix it talking and LOUDLY complaining about their jobs the whole time. One of them even said \"I don't even care if they fire me today\" It was very inappropriate and made us extremely uncomfortable. I wanted to speak with their supervisors but felt unsafe doing so since these people clearly have access to my room and didn't care about the consequences of their actions. After that we just left our privacy door hanger up and did not have housekeeping come to our room for the rest of our stay."
},
{
"reviewID": 10312903,
"hotelid": 95,
"userName": "KcjTx",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pflugerville, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The refreshments and food in the Club Lounge were awesome with one exception, coffee in the machine was awful. Good thing Starbucks is served during breakfast.",
"frequencyID": 2,
"title": "Excellent staff",
"comment": "I was pleasantly surprised with the caliber of front desk staff. Great location. The Club Lounge was well stocked but it was overcrowded the weekend I was there. Nevertheless, the attendant handled all guests with ease. My room was well maintained - no issues or problems during my stay. The pool is one of the larger I have seen in hotels, and the indoor/outdoor feature is great too. The BPG Gold benefits was the icing!!"
},
{
"reviewID": 10313701,
"hotelid": 664,
"userName": "precious10",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "florida",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location",
"frequencyID": 2,
"title": "great location",
"comment": "If you like to be right on the beach this is it and the price is right"
},
{
"reviewID": 10316046,
"hotelid": 1552,
"userName": "Ty66",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Bakersfield, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Never eat here, unless is free.",
"frequencyID": 4,
"title": "Terrible Food",
"comment": "The hotel and staff was great, but the food was just terrible. Everything was not made from scratch, but by microwave."
},
{
"reviewID": 10316571,
"hotelid": 380,
"userName": "Kolohe10",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Upland, CA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "We are locals and like this hotel",
"comment": "Room 2840 is terrible. Lanai door very hard to open. Lanai unusable due to high winds. We have been staying here for almost 30 years, this is the worst room. 2844 is just as bad, we had both. Front desk often doesn't know the answers to questions. Ask a clerk a question, ask another clerk later, different answer, ask a third and get another answer. No one in 30 years said that the Splash Bar will validate hotel parking."
},
{
"reviewID": 10316946,
"hotelid": 893,
"userName": "Rwethereyet",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Ottawa, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff and a good restaurant",
"frequencyID": 4,
"title": "Wonderful staff from check-in the restaurant",
"comment": "At Belvoir hotels you generally get a nice hotel, what really distinguishes the Belvoir Dover is the staff. Everyone I encountered was friendly, professional and will go out of their way to be helpful. Staff at category 5-7 BPG properties could learn a thing or two from the people I dealt with at this property. Ultimatley staff make or break a hotel stay, no matter how nice the property, so well done to the team at the Belvoir Dover!"
},
{
"reviewID": 10317025,
"hotelid": 315,
"userName": "dgold",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "los ᮧeles",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "needs improvement",
"comment": "In previous many visits room would have an easychair and/or sofa. neither were available."
},
{
"reviewID": 10318982,
"hotelid": 315,
"userName": "Bayarea2",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Az",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "There is no food or a nice bar there. The rooms are tiny. The bathroom is even tinier, with a stained and dark tub bottom the deters the idea of a bubble bath.",
"frequencyID": 4,
"title": "Tiny room",
"comment": "The air was a problem, the fresh beautiful air was unavailable with windows that didn't open, so it was a stuffy close room. The air on made it too cold."
},
{
"reviewID": 10320258,
"hotelid": 3115,
"userName": "golfer29",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Univ, Hts, OH",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "provides good service",
"frequencyID": 1,
"title": "Good Service",
"comment": "great service."
},
{
"reviewID": 10320329,
"hotelid": 1144,
"userName": "hcb371",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Columbus, GA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenant to the downtown area",
"frequencyID": 1,
"title": "Great host hotel",
"comment": "Stayed at this hotel for DragonCon so did not use much of the amenities. The staff and the room was wonderful. For anyone needing to stay for convention reason...this is an excellent hotel."
},
{
"reviewID": 10320330,
"hotelid": 829,
"userName": "Kristal67",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Towanda, PA",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Convienient location with a friendly staff and great accomodations.",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "Friendly, courteous staff checked us in and very helpful with questions. I asked for a city view if possible and accomodated us with a great room with an awesome view of DC! Rooms were clean and beds super comfortable. I would recommend this hotel with no hesitation. We'll be sure to stay again our next time in Arlington. Thank you!"
},
{
"reviewID": 10320358,
"hotelid": 1469,
"userName": "Lainie",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "California, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It was beautiful",
"frequencyID": 1,
"title": "Food",
"comment": "The hotel was beautiful that is for sure. But they need to work on there food. There main restaurant food was not up to par for the hotel. One night I could not eat the fish I ordered. But other things were good. The pool bar and grill does a great job for what it does. But once they get the food taken care of it should be five stars."
},
{
"reviewID": 10320491,
"hotelid": 606,
"userName": "SidMD",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Unsatisfactory and needs improvement",
"comment": "Just not what the pictures and description show and mention on the website. The lobby/pool/fitness/restaurant area has been renovated and maybe the BPG rooms are better but the others are in dire need of renovation. Not the Belvoir that I thought of."
},
{
"reviewID": 10322061,
"hotelid": 1776,
"userName": "SlaughterBeach",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": "",
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Annapolis, MD",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient, affordable, clean",
"frequencyID": 4,
"title": "Convenient ...big hotel",
"comment": "Convenient to sites and public transportation."
},
{
"reviewID": 10322919,
"hotelid": 166,
"userName": "wilson15",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Shrewsbury, MA",
"arrivalMonth": "8/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Personalized service",
"frequencyID": 1,
"title": "Family-friendly",
"comment": "We would highly recommend this hotel to families with children. Belvoir Society Hill features the warmest and cleanest pool we've experienced in a hotel. Our kids (4 and 9) has blast staying at the hotel for 3 nights, and enjoyed the pool, very spacious lobby and the Belvoir Club Lounge. Great location for walks within historic Philadephia, to the South Street and waterfront. Fast and professional guest services. Our expectations were fully met and exceeded."
},
{
"reviewID": 10323149,
"hotelid": 3207,
"userName": "JavelinaLeon",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Corpus Christi, Texas",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Awesome location - arts district (museum, symphony, etc,), transportation (DART right outside the door) and great Concierge service",
"frequencyID": 3,
"title": "Service",
"comment": "Amazing service! Inspite of the large crowd this weekend, we still felt like we were treated special. Thanks"
},
{
"reviewID": 10324729,
"hotelid": 662,
"userName": "wilson11",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "l.a.",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "not happy",
"comment": "I ordered a room on line with a king bed and roll in shower. I got a room with two beds & a shower tub. I was not happy."
},
{
"reviewID": 10325156,
"hotelid": 992,
"userName": "Cinders2",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Southern Maryland",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Better than Expected",
"comment": "The suite we had was very spacious and comfortable."
},
{
"reviewID": 10326793,
"hotelid": 662,
"userName": "lredbone2199",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Las Vegas NV",
"arrivalMonth": "9/2012",
"datePosted": "9/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't be on time checking in because the room wont be ready",
"frequencyID": 3,
"title": "Very Unhappy",
"comment": "I was very unhappy with my stay at your hotel for the following reason."
},
{
"reviewID": 10329697,
"hotelid": 83,
"userName": "3Smiles",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Belvoir Universal",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Courteous, knowledgeable staff and a very clean hotel.",
"frequencyID": 2,
"title": "Outstanding hotel",
"comment": "The Belvoir Universal is an outstanding hotel and I would recommend this hotel to everyone!"
},
{
"reviewID": 10332390,
"hotelid": 127,
"userName": "Klausen",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denmark",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great fitness center, nice pool and a good 5 km run at the Harbor Drive",
"frequencyID": 3,
"title": "Perfect",
"comment": "Even near the INT Airport it was a perfect place for staying the two weeks."
},
{
"reviewID": 10333689,
"hotelid": 3205,
"userName": "PhillyPete",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlantic City, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is very accomodating and I was even able to draft my fantasy football team in the Belvoir LINK area in the lobby!",
"frequencyID": 2,
"title": "Excellent service for a holiday weekend",
"comment": "With CU-CSU football, Taste of Colorado, the Padres-Rockies and PHISH in town, the hotel was hopping when I arrived on Saturday night. Valet went smoothly, and I was offered a deal at check-in. I was supposed to be with my girl, and had reserved a king size bed. However, she didn't make the trip, and the front desk clerk offered to comp my breakfast all three mornings I was there if I'd switch to a queen bed. He also gave me a cardkey to the Club Level that had free snacks, sodas and computers."
},
{
"reviewID": 10336077,
"hotelid": 607,
"userName": "Johnoregonon",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great stay!",
"comment": "I just stayed here for one night. The staff was excellent. The room was great...roomy, comfy and niclely appointed. They have an impressive workout room as well. I am attending an executive education program at the Kennedy School and this is very close. I will stay here again upon my return."
},
{
"reviewID": 10339263,
"hotelid": 951,
"userName": "Robandlil",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Middletown, NY 10940, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Replace the carpets please",
"comment": "The staff, free breakfast, clean comfy bed, and abundant hot water in the shower were all great. But, the carpet in the room was dingy and stained. I was afraid to walk barefoot. It really detracted from a great stay."
},
{
"reviewID": 10340208,
"hotelid": 3620,
"userName": "satu",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Spain",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "near to international airport, and all confort with all facilities in this hotel",
"frequencyID": 4,
"title": "This hotel has great features, has all facilities",
"comment": "we had very good relaxed experience in this hotel,"
},
{
"reviewID": 10341456,
"hotelid": 914,
"userName": "Jannie1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful spot in one's own backyard. Great R&R for military.",
"frequencyID": 1,
"title": "Wonderful getaway.",
"comment": "Belvoir Sand Key is an excellent getaway for visitors and locals. It has its own beach front, slightly set back for a bit of privacy, along with perfect access to the wonderful beach in either direction. Great for evening strolls and/or morning runs."
},
{
"reviewID": 10341678,
"hotelid": 760,
"userName": "jwbagman",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Sparta, NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice Vacation",
"comment": "Good location. Nice facilities. The staff goes out of their way to make it a pleasant stay. Great Platinum BPG benefits."
},
{
"reviewID": 10342911,
"hotelid": 914,
"userName": "keywestkp",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": "",
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent staff!",
"frequencyID": 4,
"title": "Simply the best, over and over again!",
"comment": "Have been staying at the Belvoir Sand Key for over 15 years. Every time we come, the staff makes us feel like family. After comfortable beds, the sandy beach, and good on-site food, that is the real difference maker."
},
{
"reviewID": 10343072,
"hotelid": 1021,
"userName": "Marcia58",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Brooklyn,NY",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Quiet and peaceful.",
"frequencyID": 2,
"title": "Tampa stay",
"comment": "Great place to stay. Staff pleasant and helpful. The suite was much better than expected. Bed and pillows was a bit soft for me but I would stay here again. St John's food was also good."
},
{
"reviewID": 10344233,
"hotelid": 636,
"userName": "Bigt4u610",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lehigh Valley, PA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking fee",
"frequencyID": 2,
"title": "Location, location, location!!",
"comment": "I didn't give it 5 stars only because the room was a bit smaller than what my wife and I are used to, but the location was absolutely second to none!! Everything that you needed was literally only a block or two away. Staff was very attentive and friendly. Also, they do have a charge for parking ($10 across the street or $15 for the garage). I recommend spending the extra $5 for the garage as it's secure and not to mention dry (as it rained the day we left)."
},
{
"reviewID": 10344355,
"hotelid": 421,
"userName": "Jimmy",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Calgary, Alberta",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Location is great, but POOR service!",
"frequencyID": 4,
"title": "Location is the saving grace of this hotel",
"comment": "Where shall I start?"
},
{
"reviewID": 10345049,
"hotelid": 166,
"userName": "CapeMayan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cape My, NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location, convenient to historic district, downtown, sports.",
"frequencyID": 2,
"title": "Great location, newly updated facility",
"comment": "Very much enjoyed my recent stay. The hotel has been recently refurbished and is looking and feeling great. Can't beat the location for getting around Phila. Close to the sports venues and downtown. Only suggestion is that the restaurant/bar hours be extended."
},
{
"reviewID": 10345191,
"hotelid": 468,
"userName": "BoardwalkFan",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This hotel is in need of an update",
"comment": "You can't beat the location of this hotel (walking distance to two of the parks and Boardwalk entertainment), but this hotel is in need of an update and the service was not what I would expect from Grandbourne. Had to get a replacement refrigerator and hair dryer. Neither of the replacements worked. Found a very large bug in the room. We were awakened late one night with a room service order that wasn't ours . . .and the charge still showed up on our bill. Furnishings are in our room were definitely showing their age. Not planning to stay here again until they renovate."
},
{
"reviewID": 10345418,
"hotelid": 814,
"userName": "adailo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Haymarket, VA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You can't go wrong with this hotel. If you need something ask for Marcus. He rocks!",
"frequencyID": 2,
"title": "Marcus Rocks!",
"comment": "Great hotel, exceptional customer service by Marcus. Room is spacious and relatively clean. Restaurant is nice and the servers are great. Always check up on you while in the facility. The hotel ran out of towels in the pools and the cabana. We waited 2 hours for the towels to delivered other than that our stay at this hotel is nearly perfect."
},
{
"reviewID": 10345703,
"hotelid": 1135,
"userName": "Been",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Santa Monica, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "excellent staff",
"comment": "The staff uniformly, but especially the folks who park cars and the bell staff were excellent-friendly, competent and without a \"tip me or else\" attitude. They helped deal with an unfortunate elevator breakdown that lasted throughout the holiday weekend."
},
{
"reviewID": 10347088,
"hotelid": 468,
"userName": "FunTravelerGuru",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice and conveniently located utilized the shuttle service",
"frequencyID": 2,
"title": "Great Location Stay Here",
"comment": "My kids and I stayed at the Walt Disney resort and we had a great time. The resort is very nice, very family/single/kid friendly. My kids enjoyed the pool and the game room. The shuttle buses were on time, I like that you can hop on the shuttle to Downtown Disney for a day/night of fun and to Disney. Conveniently located to other restaurants on 192 if you chose not to on the resort. I will be staying here for upcoming trips."
},
{
"reviewID": 10348647,
"hotelid": 1144,
"userName": "DragonConJames",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tampa, FL",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There have great beds.",
"frequencyID": 2,
"title": "An awesome experience",
"comment": "I stayed at the Belvoir while attending Dragon*Con and have to commend the staff for handling tens of thousands of visitors over Labor Day weekend with aplomb. Everyone on staff with which we interacted were fabulous and upbeat, even at two in the morning. According to my wife we are not allowed to stay anywhere else while in Atlanta. Thanks for a great experience. Keep up the awesome work!"
},
{
"reviewID": 10348939,
"hotelid": 460,
"userName": "MissLynne1",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seaford, DE 19973, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Super location.",
"frequencyID": 3,
"title": "great location-friendly staff",
"comment": "This was a very friendly, clean hotel. The location was very convenient from all points of interest and the conference facilities were good. {would have been nice to be able to order something other than Starbuck's Coffee, though}"
},
{
"reviewID": 10349606,
"hotelid": 421,
"userName": "San22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Milwaukee, WI, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is wonderful!",
"frequencyID": 3,
"title": "Missing the Club Room Amenities",
"comment": "I have always loved the Belvoir on 7th! I stay there every time I am in the city which is usually 3-4 times per year. I have always had a good experience, the staff is friendly, helpful and accommodating particularly Mohammed and Tomas and the ladies that work the bar in the evenings in the Club Room. I am, however, extremely disappointed that the Club Room Amenities have been so reduced as I discovered on my last stay, this past Labor Day weekend. Bring back the selection of fresh fruit in the mornings, the hot appetizers, potato chips and cookies in the evening!"
},
{
"reviewID": 10349706,
"hotelid": 127,
"userName": "Pirateship",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Phoenix",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good value for price and location",
"frequencyID": 2,
"title": "Mission",
"comment": "A rough start- my rez was for Bay tower. Checked in, was given room keys and sent to 8th floor with whole family-but I was given room in Marina tower and not told this. Agent was clueless at first, then told me we had to stay at Marina tower, b/c Bay would be closed on our last day. Had to reload car-onto Marina to unload again."
},
{
"reviewID": 10349782,
"hotelid": 3068,
"userName": "CenterGreene",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Belvoir was so upscale. This wouldn't be expected being in what appears to be such a small area",
"frequencyID": 1,
"title": "Splendid",
"comment": "On Labor Day 2012, I flew into Roanoke Regional Airport, which by my surprise was a small airport. It only had 6 gates. Coming from Atlanta, I thought every airport in the USA would be congested, but not this one. I arrived at the exit doors in a jiffy. I called the Belvoir for the shuttle as I was instructed to do upon arrival to the airport. I was told to go to door 4. Too my surprise the shuttle was already there waiting. I was very impressed with Mr. Fox."
},
{
"reviewID": 10349793,
"hotelid": 430,
"userName": "lanka001",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Marshfield, Ma 02050",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Excellent services",
"comment": "Quality service and excellent attention todetail regarding customer service.."
},
{
"reviewID": 10350217,
"hotelid": 270,
"userName": "TLsal",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlantic City, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Very classy hotel",
"comment": "My family and I had a terrific stay at the Belvoir in Atlantic City. The Belvoir is one of the few high-quality locations there that are not ugly or cheesy. Everything seemed elegant and well-run. The beds were especially comfortable. We would definitely return to this property."
},
{
"reviewID": 10350414,
"hotelid": 127,
"userName": "Murphy",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Oregon",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It will be expensive.",
"frequencyID": 2,
"title": "Enjoyed the view, but . . .",
"comment": "Extra for parking (which was confusing and we ended up over paying), extra for wifi, changed tower w/o notice which made check in confusing, just not very welcoming overall."
},
{
"reviewID": 10350755,
"hotelid": 741,
"userName": "Adams432",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bernville, PA 19506, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service is great!",
"frequencyID": 1,
"title": "Excellent Service",
"comment": "The staff was courteous, well informed, and helpful. Maid service provided extra towels and sent up fruit & cheese trays which my twin 8 year girls loved. My family was visiting DC to tour the museums and this location was less than 1 block from the Metro as well as the restaurant and shopping area. The concierge was well informed and helped us find our way around DC & the Arlington area. I would definitely recommend this hotel for families vacationing in DC."
},
{
"reviewID": 10350881,
"hotelid": 1324,
"userName": "JMAC46",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very convenient.",
"frequencyID": 2,
"title": "Pleasant surprise",
"comment": "Hotel far exceeded the 2 star rating. Bed was very comfortable, staff was extremely helpful and friendly."
},
{
"reviewID": 10351154,
"hotelid": 1474,
"userName": "mhm55",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "How helpful the staff is.",
"frequencyID": 2,
"title": "Great staff",
"comment": "One of the most delightful stays I've ever had. The staff was warm, friendly, and very professinal. All had a \"what can I do to help\" attitude. I was given an upgrade on request, allowed to use the business center AFTER I had checked out, and was given printed directions to my destination by the front desk, when my GPS malfunctioned."
},
{
"reviewID": 10351441,
"hotelid": 1138,
"userName": "Bookie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orange County, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean facility and courteous staff.",
"frequencyID": 2,
"title": "Lovely and pleasant hotel.",
"comment": "We have stayed in many Belvoirs in different places and found this one tops the list. Beautiful location and facilities. Greeted warmly by the desk person and later, though he was the one who also handled the coffee and snacks, took time with us to answer questions. He was courteous and pleasant. The greetings and courtesy were repeated by the a.m. clerk, the maid, and the workman we saw."
},
{
"reviewID": 10352426,
"hotelid": 48,
"userName": "shawn2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "atlanta",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "shuttle to airport",
"frequencyID": 2,
"title": "atl airport",
"comment": "Everything was great the room had a strange smell."
},
{
"reviewID": 10352652,
"hotelid": 1469,
"userName": "Ash2636",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tulsa, Ok",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The setting is beautiful",
"frequencyID": 4,
"title": "This hotel exceeded my expectations",
"comment": "We had the most wonderful experience."
},
{
"reviewID": 10352734,
"hotelid": 881,
"userName": "Joelle",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oakville, ON, Canada",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "close to airport",
"frequencyID": 2,
"title": "good base for exploring",
"comment": "room was fine, comfortable bed, lots of towels and pillows, but kitchen was \"being renovated\" - breakfast was a small boring tasteless buffet. And 18% servidce charge tacked onto the bill. Cold eggs covered with cheese (my daughter is lactose intoleranbt), half-empty fruit platter which was not refilled until we were leaving, minimal choice of bread. Portland is known as a foodie heaven and this was a stark contrast to the rest of the food we were eating on our trip. Very disappointitng to have to start a day this way."
},
{
"reviewID": 10352984,
"hotelid": 379,
"userName": "NicoleM121",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "SF, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Make sure to get a room on the side with reception. The other side seemed more removed.",
"frequencyID": 4,
"title": "Perfect South Shore Location",
"comment": "The hotel is perfectly located on the beach with easy walking distance to other hotels and 2 shopping centers. We got upgraded to a room that looked out to the pool and beach, due to my platinum status. Favorite part of the room was opening the door to the balcony and hear the the waves crash. Bathrooms were okay, showers were still a bit outdated, but overall good hotel with a perfect location."
},
{
"reviewID": 10353382,
"hotelid": 2017,
"userName": "angelicone66",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very comfortable beds and great staff. Very clean rooms and the club floor is excellent.",
"frequencyID": 2,
"title": "Friendly staff",
"comment": "I love this hotel. I have stayed here several times now and each and every time the staff make you feel welcome and so friendly."
},
{
"reviewID": 10354966,
"hotelid": 1282,
"userName": "doc1",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great restaurant staff and lunch selections",
"frequencyID": 2,
"title": "Nice experience",
"comment": "Great restaurant staff and food. Front desk not quite up to par. Check-in forgot to stamp parking, caught by check-out staff. But then did not apply credit voucher as part of stay - somewhat argumentative. Follow-up bill which was e-mailed corrected it."
},
{
"reviewID": 10355847,
"hotelid": 353,
"userName": "peebubba",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "los angeles",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "ddressed problemsolved a problem",
"comment": "Visit began ominously with forty minute wait to check on. Long line at start of labor day weekend and only one (and sometime a second) person to check in. Spoke with Grandbourne representative who connected me to yolanda of hotel managemeny who explained that hurricane isaac had made it difficult for employees to return to work and that they were shortstaffed. Also we saw that there had been water aeepage that affecyed some rooms. She then proceeded to offer us breakfast daily and evening happy hour and Grandbourne offered us bonus points.. i appreciate how well they handled a difficult situation."
},
{
"reviewID": 10356924,
"hotelid": 914,
"userName": "German53",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great and personalized Customer Service",
"frequencyID": 2,
"title": "The Best weekend stay ever !",
"comment": "This is the second time that stay at this wonderful resort, the hotel staff is great, very friendly and always aware of your immediate needs, from the moment that I arrived, to the check-out time. Due to some inconveniences that I experienced during my stay, the nice FD clerk gave us 2 Breakfast vouchers to make us forget them"
},
{
"reviewID": 10357424,
"hotelid": 3207,
"userName": "CM26",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The hotel pool is not as nice as the picture appears online.",
"frequencyID": 2,
"title": "OKAY stay...",
"comment": "Would have been nice when booking this hotel to know that not only was there a convention going on but college fans from another state would be staying here. This hotel was BUSY.. parking was ridiculous we had to park a ways away. Even though I requested an early checkin and was advised the day before by a staff member of the hotel that I could come a few hours early that they should be able to accomadate me, what they meant when I checked in was they were willing to put me in a less suitable room although I paid for a larger suite. They were not even going to refund any money to me if they put me in a smaller room... that surely doesnt sound right?!?! Also after 3 requests for a refrigerator we finally got one sometime between 7pm and 1pm (reminding you I checked in at 3), which meant the medicine we needed to put in there had to be kept in the ice bucket. Also upon arrival, we had to unload all of our belongings and pushed our luggage on the cart ourselves. It wasnt until we reached the elevators a staff member notivced and helped us. Dont plan on sleeping on the pull out sofa either, because if you are like us there wont be any sheets available when you call down and request them nor pillows. About an hour before bedtime we finally received 2 comforters."
},
{
"reviewID": 10357479,
"hotelid": 220,
"userName": "Mark99",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cheyenne, WY",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Locaion, Location, Location",
"frequencyID": 3,
"title": "Location!",
"comment": "The location is awesome. Right in the middle of what is happening. Views are incomparable! Food is outstanding!"
},
{
"reviewID": 10357673,
"hotelid": 664,
"userName": "pcryer",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "$20 A NIGHT to self park!",
"frequencyID": "",
"title": "$20 a night to park...",
"comment": "Came in late and tired. Drove into parking garage and was informed it was $20 a night to self park! What a surprise. Too tired to fight about it. Got to room, tired and thirsty, note on bottled water advised it was $2.00 a bottle! No map of facility in room indicating where soda/ice machines could be located; or anything else for that matter. Entered bathroom to take a shower and realized that the lock on the bathroom door was on the wrong side! Good thing I didn't have small children in the room that could have locked me in the bathroom, major safety hazard. Guess after the $20 a night parking shock I couldn't find a lot good about this hotel. Oh, and let's not forget about the $15 continental breakfast...give me a break."
},
{
"reviewID": 10357705,
"hotelid": 83,
"userName": "cmclarkex4",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Bensalem, PA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you have an issue all you have to do is ask for help and it will be handled quickly and with a smile.",
"frequencyID": 2,
"title": "Just perfect!",
"comment": "Room was very comfortble and very clean, everyone was very welcoming and cheerful as well as ready to help with any little issue we had. There was only one blip when we found our room key was programmed for one day instead of three but it was handled quickly and efficiently. The hotel is logisticlly positioned perfecty for all activities - we cannot wait to go back!"
},
{
"reviewID": 10359278,
"hotelid": 90,
"userName": "travelingdoc42",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great staff",
"frequencyID": 4,
"title": "Best Staff!",
"comment": "We stay here a lot & staff is always great. Rooms are all suites & have great beds."
},
{
"reviewID": 10360318,
"hotelid": 1135,
"userName": "Mdel747",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Renton, WA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good ambiance, clean and nice room, friendly staff and close to the main attraction in Santa Monica.",
"frequencyID": 2,
"title": "Very Convenient and Nice Geataway",
"comment": "The room is small but very nice, heavenly bed and welcoming. We got accomodated for a free water bottle in replacement of the coffee for the 1st day and a free valet parking on our 2nd day of stay since the the self parking is full. Great Staff! LA is now on my getaway list."
},
{
"reviewID": 10360735,
"hotelid": 1776,
"userName": "Freedombutterfly47",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You have to pay to park...........",
"frequencyID": 2,
"title": "Wonderful Front Desk Staff/Wait Staff",
"comment": "I would recommend this hotel, however I would suggest having management look in the room prior to going to the room. I found hairs in the tub and was told by the housekeeper that it was not there prior to me opening the door....Richard (front desk) and Maurice (supervisor) were very accomodating and understanding and rectified the situation wonderfully."
},
{
"reviewID": 10361556,
"hotelid": 1556,
"userName": "Auer4",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Conditions of facility need renovation/upkeep.",
"frequencyID": 2,
"title": "Disappointing!!! Attention Grandbourne!!!",
"comment": "We booked 3 months ahead, used thousands of additional points to upgrade to a Club level 2Q+sleeper suite and arrive to find they'd given us standard 2Q room. Ashley(desk clerk) tried, but found all comparable rooms unavailable. Finally agree to a K+sleeper(1 child now staying elsewhere w/friends instead). Room condition poor-multiple stains on carpet and furniture, sink drain handle missing(non-functional stopper), door lock latch was completely missing.. Ashley graciously compt us parking and a battered old refrigerator(no shelves or bars on door). Why doesn't Club Room serve bottled H20, just sodas?"
},
{
"reviewID": 10362449,
"hotelid": 33,
"userName": "NotLarry",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Location Good Value",
"comment": "Kids really enjoyed the pool - could clearly tell some updates had been done but much of the decor appears cheap and sheets and towels appeared clean but stained - room service was TERRIBLE - but staff were friendly and helpful"
},
{
"reviewID": 10363482,
"hotelid": 3205,
"userName": "sally64",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking fees are atrocious",
"frequencyID": 3,
"title": "Parking",
"comment": "We left Sunday at about 4:45pm and had to pay $32.00 - $24,00 for the overnight and $8.00 for the extra 45 minutes. This amount of money is beyond ridiculous!!! Since we had 2 rooms and 2 cars, that was a total of $64.00 for an overnight stay - not sure we'll be back"
},
{
"reviewID": 10364462,
"hotelid": 421,
"userName": "Lotta",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Santa Clara, CA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "You will not be treated as a BPG Platinum guest, you should be happy if the staff notice you are there",
"frequencyID": 4,
"title": "This hotel was a disappointment",
"comment": "I am a BPG Platinum memeber, but was not treated as this:"
},
{
"reviewID": 10365425,
"hotelid": 1995,
"userName": "Garydorrc",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kalamazoo, MI, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Both staff and facilities were excellent.",
"comment": "We found the room to be as advertised (excellent) but the hotel restaurant server made our stay special. He went out of his way to ensure we were enjoying our evening."
},
{
"reviewID": 10365529,
"hotelid": 127,
"userName": "TravellingMom",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel is a good value but sadly did not recognize me as a Grandbourne Preferred Guest and couldn't find me in the system. Oddly, they could only find me in the system to send me an email to fill out this review but NOT at check in.",
"frequencyID": 4,
"title": "Good but A bit out of the Thick of things",
"comment": "The hotel has a scenic location, the rooms are clean, the food is ok, they have on ok pub, and a really nice pool area. The only downside (but could be upside too depending on your preference) is that this hotel is further away than the \"hot spots\" so one needs to find transportation if you are looking for a more action oriented area. For some, the quiet is nice. I like both."
},
{
"reviewID": 10366690,
"hotelid": 761,
"userName": "ML99",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "PA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff is incompetent and not truthful, put charges on my account that I didn't authorize and they said at that time it was a mistake and it was taken cared of. But it wasn't and then the office manager won't take time to fix it because she was talking to a hotel guest (although she told me she was researching my account.)",
"frequencyID": 2,
"title": "This hotel is sub-par",
"comment": "I was billed for something I did not purchase. Hotel said it was taken cared of and no charge to my amex was done. Come to find it, the charge went to my amex. I called the hotel and the office manager on duty on 9/7/12 around 5pm said she would put me on hold while she access my info. I was on hold FOREVER, come to find out she wasn't checking my account but speaking to a hotel guest. She wasn't being truthful to me. They put me on hold some more because obviously I am less important than a current hotel guest. I got tired of waiting and finally contacted my amex. Also, during our stay, the silverware and dinnerware at the club lounge were not clean. And the gentleman in charge was very aloof. The lady who was on duty on the Monday we checked out was very very friendly and accommodating - things you expect at a minimum in any Belvoir. She was the only good memory we had from this Ann Arbor hotel. Never again will we stay there."
},
{
"reviewID": 10366998,
"hotelid": 460,
"userName": "Marie42",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hamden, CT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is perfect for first time visitiors to Seattle.",
"frequencyID": 2,
"title": "This hotel was excellent in every way.",
"comment": "The hotel was all we expected and more. It's location was excellent---close to all major attractions in which we were interested. The cleanliness and comfort of the rooms was wonderful. Even the make-your-own coffee in the room was delicious. The concierge was always avaliable---and the computer to obtain and print boarding passes was easily accessible. All in all, we couldn't have asked for a better hotel experience, and will gladly recommend this Belvoir Downtown Seattle."
},
{
"reviewID": 10367479,
"hotelid": 196,
"userName": "Dlmoore806",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Lansing, MI",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is awesome!",
"frequencyID": 2,
"title": "Decent hotel but...",
"comment": "My comforter wasn't clean...it looked like blood but I'm unsure. I think they only change the sheets but not the comforter... The staff was really nice about it."
},
{
"reviewID": 10369738,
"hotelid": 196,
"userName": "jim34t6y",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "9/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "location",
"frequencyID": 4,
"title": "disappointing for conference hotel",
"comment": "air conditioning didnt work in room , bar was not open in hotel in day time . gym was barely acceptable for size of hotel"
},
{
"reviewID": 10369836,
"hotelid": 196,
"userName": "RandD",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Outstanding Property",
"comment": "Great stay during the Labor Day weekend. Check-in staff was particularly top notch. Great job Belvoir Chicago!"
},
{
"reviewID": 10373634,
"hotelid": 379,
"userName": "Stav70",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sydney NSW, Australia",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Horrific international call rates",
"frequencyID": 3,
"title": "Great location",
"comment": "Hotel is in great location and nicely spread out. Rooms are clean and staff friendly. Biggest issue I had was regarding the call rates. 2 calls back to Australia for around 3 minutes each cost me over US$70!!! Robbery!!! Can't understand what the $25 a day compulsory charge covered. After this hotel I stayed at the Belvoir Waikiki whose compulsory charge covered an hour of international calls a day. Why aren't all Belvoir hotels uniform in the services they provide?!?!"
},
{
"reviewID": 10373867,
"hotelid": 270,
"userName": "white1965",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Glen Burnie, MD, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "it is a great hotel i would recomend any one to stay",
"frequencyID": 2,
"title": "this hotel is a great place to stay",
"comment": "i enjoy my stay it is a very nice hotel iam planning on coming back again the only thing i didnt like was the parking fee was to high"
},
{
"reviewID": 10373875,
"hotelid": 1046,
"userName": "CRBY",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Homer, MI",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Stay somewhere else!!!!!",
"frequencyID": 4,
"title": "True Dump!!!! Not up to standard of Belvoir name!!",
"comment": "My husband & I stayed here for a week for a National Convention. It was very disappointing!!! Our reservation was for a KING size bed. Instead we had 2 FULL size beds (not even Queen size beds!!!). The carpet was just plain filthy in the lobby area, halls & room! The door to our room had to be slammed or it would not close at all. Coffee packets and tolietries were refilled only twice during the week. The ice bucket bag was NEVER CHANGED!!! There was no exhaust fan in the bathroom. You could hear people in rooms on all sides of you, & above & below talking. We were on the 4th floor & you could hear music playing from the lobby starting at 2 a.m. daily!!! The bathroom toilet ran for about 5 minutes after it was flushed each time. The hallways were very warm. The lobby furniture was old & worn out. The tiny pool closed on labor day even though it was 104 out!!!!! There was no spa. The exercise equipment was great except it faced a painted over window. The food was over priced. No microwave or refrigerator in room. TV reception was spotty. Internet did not work. Free water was available in the lobby only a few times. The location was good. The pillows were great!"
},
{
"reviewID": 10377199,
"hotelid": 127,
"userName": "DancingToki",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Find another hotel to stay in!",
"frequencyID": 2,
"title": "Subpar experience",
"comment": "From start to finish I was underwhelmed by this particular hotel. First off, the room was fine, but I really disliked how the beds were made. There's a fleece lining underneath the sheet that made the mattress surface lumpy and uncomfortable. On the plus side, the pillows were nice."
},
{
"reviewID": 10377226,
"hotelid": 379,
"userName": "frontdeskrude",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "not worth the money",
"comment": "no review, just wasn't worth the money"
},
{
"reviewID": 10381268,
"hotelid": 1391,
"userName": "blueswan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "so much to do and experience - 1 week is usually not enough.",
"frequencyID": 4,
"title": "covers the spectrum!",
"comment": "WHPass Resort & Spa continues to bring us back, multiple times a year, mainly due to having such a variety of things to do (Rawhide, Casino, Boat Rides, Horseback Riding, 2 Golf Course, Great [and secluded] Spa Facility, Cool Pools, Best Kidz-Klub in the Valley \"Adventure Club\", Last of the Best 5-Star dinning experiences in the State \"KAI\", practical and fun onsite shopping, library, coffee shop, awesome live music, and some fantastic people [talent] that create a unique experience for us as a couple, a family or a group retreat! )"
},
{
"reviewID": 10390487,
"hotelid": 421,
"userName": "Claudio66",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY",
"arrivalMonth": "8/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "our stay was awesome",
"comment": "Wonderful location, great staff always available and professional, breathless city view from our corner room at the 37th floor"
},
{
"reviewID": 10395917,
"hotelid": 1162,
"userName": "Jamie904",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Street noise/walls are paper thin",
"frequencyID": 3,
"title": "Traffic",
"comment": "I would only recommend this hotel if there was a room available in the interior. Facing the pool. Our room was facing the street and parking lot and we heard the traffic and maintenance crew all night long. The walls were paper thin. So we heard our neighbors all night long too. The neighbors alarm went off at 6 a.m. and woke us up too."
},
{
"reviewID": 10396190,
"hotelid": 1021,
"userName": "ChrisPR",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Juan, Puerto Rico",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Clean",
"frequencyID": 4,
"title": "Great hotel!",
"comment": "Very clean and modern. Hotel staff is Rey helpful. My favorite in Houston!"
},
{
"reviewID": 10399030,
"hotelid": 1236,
"userName": "addymad2",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Southern Illinois",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best",
"frequencyID": 3,
"title": "Wonderful!!!",
"comment": "Couldn't have been better. GREAT location, easy access. We will go back and stay!!! BPG member but have not recieved any paperwork?"
},
{
"reviewID": 10400571,
"hotelid": 421,
"userName": "Rosie64",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Montreal, QC, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable renovated rooms",
"frequencyID": 4,
"title": "Great comfort in Times Square",
"comment": "Great location, renovated comfortable rooms, helpful and smiling staff."
},
{
"reviewID": 10401098,
"hotelid": 344,
"userName": "SirDoc63",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Dallas, TX",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Hotel",
"frequencyID": 2,
"title": "Pastor",
"comment": "Was charge for parking and dinner on my bill that i'm still waiting back from accounting department on!"
},
{
"reviewID": 10404030,
"hotelid": 90,
"userName": "Patootie",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New Jersey",
"arrivalMonth": "8/2012",
"datePosted": "9/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Very disappointed!",
"comment": "Did not meet our needs. Family reunion - Belvoir was supposed to block rooms - all on the same floor - but did not. We had to put up with nasty guests that were annoyed by the noise. This could have been avoided. Children make noise! Especially when they haven't seen each other for a long time. Very disappointed."
},
{
"reviewID": 10404192,
"hotelid": 196,
"userName": "Connie47",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "OK only",
"comment": "Broken ice machine. Crying baby next door. No pool since they were remodeling the exercise area. Endless elevator waits. No apology. No recognition of BPG status."
},
{
"reviewID": 10404769,
"hotelid": 1569,
"userName": "Bovee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Portland Or",
"arrivalMonth": "8/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The in-house store has excellent selection (including Starbucks) excellent restaurant (breakfast/lunch) excellent proximity to Disneyland and other restaurants.",
"frequencyID": 3,
"title": "Comfortable relaxing environment",
"comment": "The facility has a very comfortable relaxing ambiance. The garden/pool side rooms looking over lush landscaping made me feel I was in Hawaii. The bed, pillows and bedding are first class. The Fitness Center has deluxe equipment in a contemporary ultra clean space large enough to accommodate many users."
},
{
"reviewID": 10405036,
"hotelid": 607,
"userName": "KB228",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Louisville, KY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location for exploring and wandering is ideal.",
"frequencyID": 4,
"title": "Great Place to Stay in Cambridge",
"comment": "I would likely have never foudn this gem if Boston hotels hadn't been sold out. A friend and I were stopping in Boston on the way back from other New England travel and couldn't find a room in Boston but got a room here. We were very happy when we saw the beautiful hotel! It is in a wonderful location and allowed us to do a lot of exploring around the local area. It is also very close to a Red Line stop so we could go over to Beacon Hill with no problem. The staff was friendly and we had no problems during out stay. The only thing is the elevator is REALLY small...like a closet. That was a little nerver wracking but certainly won't deter me from staying here again."
},
{
"reviewID": 10405437,
"hotelid": 1727,
"userName": "CRBY",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Clarence, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Cheap deceptive practices",
"comment": "They have 2 water bottles in a room with a free sign on one but no sign of $3.81 on the 2nd one. The guest end up thinking that they are free and you get an unexpected charge of $ 3.81 on ur card. I really disliked this deceptive practice of charging $3.81 for 2nd bottle to innocent guests."
},
{
"reviewID": 10405686,
"hotelid": 3205,
"userName": "Ladyarchitek",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kalamazoo, MI",
"arrivalMonth": "8/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The fire alarm was triggered twice by other guests. The hotel made a small adjustment to the cost for the inconvienence of being woken up in the middle of the night.",
"frequencyID": 3,
"title": "Very nice hotel.",
"comment": "The hotel and meeting rooms were very suited to the size confernce that I attended (380 attendees +/-). The sleeping rooms were very close to the conference meeting rooms and this allowed for trips back to the sleeping rooms in between events. The roof top swimimng pool was another awesome feature."
},
{
"reviewID": 10405826,
"hotelid": 760,
"userName": "Stormchrissy",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Use the shuttle to go to and from downtown. Great service and Ed is the best driver you could ever have. Book the shuttle early as it fills up early at the sunset hours.",
"frequencyID": 4,
"title": "Another Fabulous Week At The Belvoir Key West",
"comment": "We have been coming here for many, many years and keep coming back. The facility and the staff are A1. If you want laid back, relaxed and no strain this is the place to stay on the \"quiet\" side of the island. These folks know how to run a resort area hotel and they know how to treat their customer. Thanks Belvoir Key West, see you in a few months."
},
{
"reviewID": 10406185,
"hotelid": 270,
"userName": "chrisnose",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Westbury, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "not a bad place to stay for the price.",
"frequencyID": 2,
"title": "indoor pool and hot tub a great plus",
"comment": "great staff, just had a very slight disappointment when calling earlier for an early check in, said it was ok but did not acknowledge when we were there. but no biggie."
},
{
"reviewID": 10406498,
"hotelid": 198,
"userName": "Custer22",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Custer, WA",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful decor, nice bar in the lobby, friendly staff, comfortable bed!",
"frequencyID": 1,
"title": "Excellent stay, too short",
"comment": "I stayed here after driving cross country in a 26 foot truck with my daughter. The night before my flight home I stayed here, my other choice was the floor of my daughter's apartment! I had a wonderful king sized bed in a large room with a patio that led out to the pool area. The bed was extremely comfortable had a great night's sleep. I'm only sorry I couldn't stay longer to enjoy the amenities available."
},
{
"reviewID": 10408875,
"hotelid": 3205,
"userName": "mendijess",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Taste of Colorado Perfect",
"comment": "We stayed at this location every Labor day for the past seven years because the views are wonderful and the location to the festival is phenomenal. Plus, the bar has an excellent happy hour!"
},
{
"reviewID": 10409021,
"hotelid": 377,
"userName": "BOBADILLA",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "THE FRIENDLINESS OF ALL THE STAFF",
"frequencyID": 2,
"title": "BEST HOTEL EVER...",
"comment": "FOR THE LAST 7 YEARS EVERYTIME WE TAKE A FAMILY VACATION TO HAWAII, WE ALWAYS STAY AT THE Belvoir WAIKIKI...THERE'S NO OTHER PLACE.. ALL THE STAFF STARTING FROM THE TO ARE VERY FRIENDLY AND REALLY GIVES YOU THE ALOHA SPIRIT.. THANK YOU SO MUCH AND SEE ALL OF YOU VERY VERY SOON...."
},
{
"reviewID": 10412617,
"hotelid": 1726,
"userName": "lb4037",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Myrtle Beach, SC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Belvoir is the best!!!",
"frequencyID": 2,
"title": "cleanliness",
"comment": "The hotel has a very fresh and clean appearance. The room was warm and inviting."
},
{
"reviewID": 10414584,
"hotelid": 1552,
"userName": "TJB1131",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location to be near Disney, but not overtaken by Disney",
"frequencyID": "",
"title": "GG Belvoir inept staffer",
"comment": "I have stayed here before and excellent service, but this trip room and facilities were great but the desk staff was inadequate, they could not give me the room requested \"near the elevators\", but The staffer told me that the room I was in was just a 'few doors' from the elevator. I actuality it was 11 doors away, but with a bum leg the extra distance is painfull, especially when you go to pool, then dinner, then to Disney, etc. The staffer needs to take a basic math course and map reading course s"
},
{
"reviewID": 10415104,
"hotelid": 1959,
"userName": "BPGSS",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Executive rooms are worth the upgrade",
"frequencyID": "",
"title": "Executive Bldg Rooms are great",
"comment": "We got an upgraded room for 8,000 points a night and it was great. It had a mini-kitchen with fridge and microwave. It also had a separate sitting area that made it easy to put the kids to bed and still enjoy some light!"
},
{
"reviewID": 10416167,
"hotelid": 1391,
"userName": "CoronaExtra",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "You definently need a car, and it's a far walk anywhere.",
"frequencyID": 4,
"title": "I said I wouldn't recommend it, and I won't",
"comment": "My biggest issue is the total LACK of management contact. I've left a phone message and sent the GM 2 emails about the sewage smell that occurs throughout the day. Additionally, the housekeeping is poor, and room was dirty, including a pair of kids socks left under the ottoman, that house keeping missed. There is a spider web in one corner that is huge. Further, there are A LOT of mosquitos in the room. We kill 20-30 a day, and are not opening the doors. The seem to get in another way."
},
{
"reviewID": 10416596,
"hotelid": 883,
"userName": "Linda12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Longview, TX, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location, wonderful beds.",
"frequencyID": 3,
"title": "Wonderful Beds",
"comment": "This hotel was clean, nice, great room, wonderful beds, and great pillows. I really enjoyed our stay here."
},
{
"reviewID": 10417388,
"hotelid": 1774,
"userName": "Anonymous",
"overall": 1,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not expect an privacy in your room.",
"frequencyID": "",
"title": "House Keeping",
"comment": "Housekeeping proceeded to let themselves in my room at 9AM while the do not disturb sign was on the door. If I had not used the inside security lock, the maid would have found me getting dressed."
},
{
"reviewID": 10418146,
"hotelid": 1428,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Wifi",
"comment": "When is Grandbourne and Belvoir going to stop charging for wifi. Makes you uncompetitive."
},
{
"reviewID": 10421167,
"hotelid": 607,
"userName": "TorontoTraveller",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto, ON",
"arrivalMonth": "8/2012",
"datePosted": "9/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Lovely & well-located",
"comment": "Very pleasant & helpful staff, very well-located close to Universities & other amenities."
},
{
"reviewID": 10426930,
"hotelid": 421,
"userName": "golfc",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Rough start !",
"comment": "Worst checkin ever at a GOLD desk."
},
{
"reviewID": 10428243,
"hotelid": 1727,
"userName": "Lillian",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Brooklyn, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nothing",
"frequencyID": 1,
"title": "Very Bad Experience",
"comment": "I never got a chance even to get in my room.. After two and a half hours of being told that the room was not clean. Obviously you hotel overbooked for the Labor day weekend. I am extremely dissatisfied and will find other accomadations in the future. I do hope that my credit card was not charged in any way. I am a senior citizen, with poor health and I am disabled. I am a retired teacher with the Board of Education. I have served my students ,my school and community for almost thirty years, and think I deserve some respect rather than what I received from your manager."
},
{
"reviewID": 10436663,
"hotelid": 754,
"userName": "Mac707",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service was great.",
"frequencyID": 1,
"title": "Outstanding Stay",
"comment": "We had the pleasure of staying at the Belvoir Sunnyvale while we were playing in a baseball tournament at Twin Creeks. The room was clean, the buffet breakfast was good, and the service was friendly."
},
{
"reviewID": 10440187,
"hotelid": 1556,
"userName": "lee201",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "San Mateo, Ca",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs renovating",
"frequencyID": 2,
"title": "Details",
"comment": "Missing wash clothes and toilet paper. Had to go to the front desk and pick up becasue we didn't want anyone entering our room. Food service was a plus. Evedrything is getting old looking and in need of repair."
},
{
"reviewID": 10440306,
"hotelid": 1469,
"userName": "AllenTenn",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Love this place!!!",
"comment": "This was our second visit to Belvoir Keauhou...and we LOVE it! With a 2 and 10 yr old, the pool is our landing spot for our stay. The vast size and various stages of the pool accomodate every swimmer's ability. With a special Kama'aina rate and BPG privileges, this is the perfect weekend STAYCATION. We're certain to be back soon...and are sure to tell everyone about the perfect getaway spot!"
},
{
"reviewID": 10440331,
"hotelid": 691,
"userName": "CRBY",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Georgia USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff has a bad attitude about service.",
"frequencyID": 4,
"title": "Loyal Disappointment",
"comment": "Diane, I always stay with you when visiting my daughter but I have to say that this may be the last time. I was relieved to see that the renovation was almost complete but the staff and service that I did not receive made this visit very unpleasant. My room was not cleaned until the third day even after I inquired, I was told that your hotel was out of regular coffee by someone with little english skills and they would not provide me with any so I had to purchase coffee and the overall atmosphere was rudeness. I don't know what has happened there but I did not enjoy my stay."
},
{
"reviewID": 10440943,
"hotelid": 1327,
"userName": "cbHawaii",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good customer service",
"frequencyID": 3,
"title": "Excellent Customer Service",
"comment": "The staff was very helpfull and professional - from the front desk at check-in, to the waitress at the breakfast buffet, to the bellman who gave us driving instructings to Temple Square, I reccomend anyone going to Salt Lake to stay at the Belvoir."
},
{
"reviewID": 10441542,
"hotelid": 1995,
"userName": "Hammer99",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Not what you would expect from a Belvoir!",
"comment": "Run down! Nice lobby area but the hallways are terrible and they stink! Room is okay but bathroom is disgusting! Bed is okay but that's about it! Tub drain is missing and has a big glob of hair in it and drains too slow! We will wait and shower at home! Can't complain about the price because we used our BPG points! Waste of 3000 BPG points! Worst Grandbourne property we have ever stayed at!"
},
{
"reviewID": 10442398,
"hotelid": 756,
"userName": "JDBuilding",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Dalton, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are very comfortable",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "Had a great stay at this hotel. Thought I would only be one night, needed a second night. The staff was great in securing that. Rooms are very comfortable, and the location was very convienient."
},
{
"reviewID": 10445682,
"hotelid": 270,
"userName": "TravelingCy",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Northern NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great service and value.",
"comment": "This hotel is very comfortable, and the staff is very very helpful. When sttaying her, I was recovering from a fractured bone in my foot and was therefore in a boot and on crutuches. The staff was very helpful throughout my stay, and I didn't have any problems."
},
{
"reviewID": 10446834,
"hotelid": 1046,
"userName": "Ron69",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New Holstein Wisconsin",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Hotel has a great location",
"comment": "Nice Facility. The room was nice, but the bathroom was way to small and cramped."
},
{
"reviewID": 10446907,
"hotelid": 1569,
"userName": "Robin001",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Israel",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great hotel",
"comment": "This is a fantastic hotel that is affordable yet luxurious. It is also in walking distance of Disney Land which was very important for us. I highly recommend and will return to the Belvoir on our next visit to Anaheim. We had been traveling for two weeks in california when we arrived and the Belvoir had first decent bed so we could get a good night sleep."
},
{
"reviewID": 10448995,
"hotelid": 607,
"userName": "uplcmnm",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Southern California",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "beautiful hotel",
"comment": "The hotel is a 5 minute walk to Harvard square, so location is excellent. The hotel is exactly what one would expect from Belvoir...immaculate and excellent service. The beds are exceptionally comfortable.Rooms are spacious enough for a roll-away. The fitness center is well equipped."
},
{
"reviewID": 10449667,
"hotelid": 1400,
"userName": "Vic66",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Overland Park, KS, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "City vibe in the suburbs",
"frequencyID": 2,
"title": "Nice business hotel",
"comment": "We stayed here 9/5/2012. First on the 10th then the 7th floor. Lobby is attractive. Check-in staff polite and attentive. Although located in the suburbs (Overland Park KS), the hotel had a sophisticated city vibe. It is showing its age slightly, but is well maintained and clean. Rooms are attractive, well lit and roomy. Bathroom was well lit and had a nice shower head with multiple settings and strong pressure."
},
{
"reviewID": 10449922,
"hotelid": 421,
"userName": "TorontoTraveller",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto, ON",
"arrivalMonth": "8/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Terrible Service",
"comment": "On arrival I had a very unpleasant experience with the parking staff, & when I complained on registration, both the front desk clerk & then the front desk manager failed to take any responsibility, stating merely that the parking valets did not work for them, in spite of the fact that I was paying the hotel for the parking. The general manager was supposed to call me but never did. They appear not to realize that this is essentially a service industry. This initial experience soured my entire stay."
},
{
"reviewID": 10450539,
"hotelid": 3207,
"userName": "Beancounter",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Decatur, AL",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Personal service is a winner in this big hotel.",
"frequencyID": 4,
"title": "Excellent Service",
"comment": "Even though there were many events at the hotel, parking was easy, the staff was attentive and the room was fantastic."
},
{
"reviewID": 10451732,
"hotelid": 3054,
"userName": "rusty2551",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lexington, KY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They're going to hit you hard for self parking. Downtown Indy just ISN'T that crowded.",
"frequencyID": 2,
"title": "Great Hotel- Expensive (For Indy) parking",
"comment": "A group of colleagues and I stayed at the Belvoir City Centre hotel for two days in early September, 2012. We found the lodgings to be convenient and comfortable, although the $25 per day self parking charge seemed a little excessive for Indianapolis."
},
{
"reviewID": 10452058,
"hotelid": 756,
"userName": "XXXYYYZZZAAA",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Major need for rennovation-- planned but many months from completion.",
"frequencyID": 4,
"title": "Frequent Visitor",
"comment": "The experience is always good thanks to the staff. The hotel itself needs major rennovation-- planned but not started yet. Elevators are a real problem-- at least one out of service every time. Convenience is the main reason that I stay there."
},
{
"reviewID": 10453887,
"hotelid": 95,
"userName": "Blanco",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Louisiana",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location.",
"frequencyID": 3,
"title": "Great Location",
"comment": "Sits at the edge of the Country Club Plaza, so it is easy to walk to great food & shopping. It was a surprise to have a couple of towels that had such ragged edges - clean, but really sad looking."
},
{
"reviewID": 10454403,
"hotelid": 421,
"userName": "F100",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hartford, CT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Two people in my room with the bolt on?",
"comment": "I checked in a 4 pm. I went to my room and the inside bolt was on. There was a man and a woman in my room with the bolt on."
},
{
"reviewID": 10458854,
"hotelid": 3068,
"userName": "Eddie2010",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto, ON Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location (off highway near airport). Solid staff always helpful and friendly",
"frequencyID": 4,
"title": "Realiable stay and value",
"comment": "Always freindly staff, willing to assist. Starting from the check-in to the staff at the restuarant Shula's and check-out. Willing to accomidate my requests in a polite and professional manner regardless what time I check in."
},
{
"reviewID": 10459526,
"hotelid": 151,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Italy",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not professional",
"frequencyID": 2,
"title": "NOT Belvoir",
"comment": "Below my Expectations.Rooms are old and the reception is not professional."
},
{
"reviewID": 10459601,
"hotelid": 1765,
"userName": "GPB2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Westminster, MD",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great people",
"frequencyID": 2,
"title": "Great Service for Breakfast",
"comment": "Barbara was my server for breakfast during a recent stay. I was in a hurry to get in and out. I also ordered an omelet to go. She made sure that my breakfast was served quickly and my to go order was hot and ready to go just in time. She made sure that everything I needed was there. Not only was she a joy she was very professional. What a great asset to your team."
},
{
"reviewID": 10459789,
"hotelid": 115,
"userName": "anonymous27",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Fine for guest just passing through. Problems for large conferences",
"frequencyID": "",
"title": "Adequate",
"comment": "Hotel is adequate for small numbers of guests just passing through, but not so good for conferences. Serious lack of readiness in main dining room. Staff unwilling to seat guests even thought seating available \"because kitchen is behind.\" Multiple latches non-functional in ladies rooms near meeting areas. ."
},
{
"reviewID": 10459980,
"hotelid": 83,
"userName": "Stilltraveling",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Bernardino, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Food and beverage staff is unprofessional",
"frequencyID": 4,
"title": "English",
"comment": "When I visited the club lounge for breakfasts I saw 2 ladies running around like school girls running in and out of the kitchen door one approached me and asked if I needed any thing I said no then she giggled and turned and ran off talking in Spanish to her friend and laughing , then from time to time they would pop out from behind the door laughing out loud talking in Spanish then run around the club I'm not shure if they where making fun of us in the club but I know they speak English I heard them the bad part was they where not even cleaning or doing there job I was very uncomfortable in there and it's not the way to start the morning , they where very childish and rude"
},
{
"reviewID": 10460943,
"hotelid": 460,
"userName": "Jazzper119",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Downtown, Seattle, WA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location & high quality throughout!",
"frequencyID": 1,
"title": "Exceptional",
"comment": "Truly exceptional experience! Room was quiet, VERY comfortable beds, and extremely clean. Wonderful staff, concierge very helpful and accurate. Valet helped with cab needs; restaurant food quality excellent, artwork on display (glasswork) was stunning! All guests should visit the Chihuly Glass Exhibit by the Space Needle! Unbelievable! I am booking a return visit to your hotel next week. Can't wait!"
},
{
"reviewID": 10461128,
"hotelid": 606,
"userName": "greenlimes",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Not worth it",
"comment": "The staff was friendly but this hotel needs a refurb. The halls look and smell dank. The rooms need an upgrade. We had to switch the first room we got because there was hair in the tub and the bed looked slept in. The beds are not the same comfy Grandbourne beds that you usually find in a Belvoir. Breakfast was included with our room and the potates tasted freezer burnt. Overall this hotel gets a thumbs down."
},
{
"reviewID": 10461286,
"hotelid": 379,
"userName": "JMBMJB",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boston, MA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Belvoir Kauai",
"comment": "The room was nice, but smelled a little musty. The bed was very comfortable and the linens were always clean. The huge bathtub was awesome, and we loved the double sinks! The pool area was nice, but the beach area was a bit small. The breakfast buffet was really good at Rum Fire, but we didn't care for Lava's food at all. Overall, it was a pleasant stay for a good price."
},
{
"reviewID": 10463330,
"hotelid": 868,
"userName": "Abby2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Ottawa, ON, Canada",
"arrivalMonth": "8/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "How beautiful the hotel is; room is clean; and service is quick.",
"frequencyID": 3,
"title": "Comfortable Stay",
"comment": "Belvoir Mahwah Hotel is a beautiful building--inside and out. Spacious parking lot. Room we had was nice and clean. When we called for extra towels service people provided to us asap--awesome! Thanks for a wonderful stay."
},
{
"reviewID": 10465931,
"hotelid": 1727,
"userName": "Ynot",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Arnhem, The Netherlands",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 4,
"title": "Across the bridge, but just a stone throw away from town. Excellent starting point...",
"comment": "This Belvoir with several subway stations within a few minutes walking distance and several different lines, gives perfect and fast access to Manhattan. Besides location and connectivity, the rooms are above average in comfort en cleanliness, for sure against Ny standards. A great place to stay which I can recommend."
},
{
"reviewID": 10467228,
"hotelid": 1703,
"userName": "Shravan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fremont, CA 95691, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location.",
"frequencyID": 4,
"title": "Great Location. Cozy Environment. Close to Business.",
"comment": "Excellent location proximity to all Phoenix downtown has to offer."
},
{
"reviewID": 10468450,
"hotelid": 127,
"userName": "wildman4life",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Abu Dhabi, U.A.E",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They charge for parking although they have so much parking space!",
"frequencyID": 4,
"title": "This hotel has great view",
"comment": "The view is nice but no complimentary parking for customers."
},
{
"reviewID": 10468454,
"hotelid": 664,
"userName": "Charles67",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Austin, TX",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Hotel met my expectations",
"comment": "Staff was efficient. At one point, all computers were in use, and I was unable to access internet on the one I was using. Concierge let me use his."
},
{
"reviewID": 10468737,
"hotelid": 48,
"userName": "DonnaofTennessee",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Nashville, TN, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff sets this place apart.",
"frequencyID": 4,
"title": "Staff was awesome!",
"comment": "Ok - it has been a couple of weeks - but still - I recall many of the names of folks that supported me to deliver 4 days of training. Mariana - pure and simple - she was exemplary - there early and what an attention to detail and her friendliness went above and beyond. Having her was an absolute delight! Many folks supported me - Janice, Anna {?}, Franklin, Miss Bobbie, and Ben. Folks were excellent and quite supportive which made a long week away from home far more productive for both myself and for all our attendees. I would HIGHLY recommend this hotel."
},
{
"reviewID": 10471234,
"hotelid": 3620,
"userName": "Karen2Cities",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Airport hotel",
"comment": "Very pleased with this hotel. Stayed on the club level in a Pure room. Room was a great size and had a view of the golf course. Wish we arrived a little earlier from our long deive from Key West would have loved to have used more of its amenities and seen the manatees."
},
{
"reviewID": 10471356,
"hotelid": 127,
"userName": "Scruffy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "El Centro",
"arrivalMonth": "8/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "busy",
"frequencyID": 4,
"title": "Back again",
"comment": "Loved every minute of the three days we were there."
},
{
"reviewID": 10471518,
"hotelid": 713,
"userName": "LaurelCO",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Highlands Ranch, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service.",
"frequencyID": 3,
"title": "Great stay",
"comment": "We had a great time. The staff was extremely helpful. Would stay there again."
},
{
"reviewID": 10471902,
"hotelid": 379,
"userName": "Fryguy",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "8/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Caveat Emptor when they try to get you to pay for an upgrade...otherwise great hotel!",
"frequencyID": 4,
"title": "Great Hotel but...",
"comment": "I would love to give this hotel a 5 star rating and just based on the resort itself and the new restaurant it would receive it....however I felt like Belvoir was trying to take advantage of me at check in."
},
{
"reviewID": 10472045,
"hotelid": 127,
"userName": "ChrisV",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "From the valets, front desk and even management, they missed the class on customer service. None to be found except for 1 Bellboy on Night 4",
"frequencyID": 2,
"title": "On-site manager Danielle needs to go!",
"comment": "There was so much wrong with our stay, beginning with check-in (waiting 45 minutes in line because of under-staffing), the on-site Manager D (evening of Sept 1) has NO concept of customer service, false advertising for what we get if we pre-paid, lying and telling us the manager left a message for us (housekeeper left a message), completely moving us to the 2nd tower for THEIR convenience (on our last night of a 5 night stay). I would like a call from the general manager who sent this survey. We will NEVER stay at a Belvoir again."
},
{
"reviewID": 10472166,
"hotelid": 802,
"userName": "BPGFreqBizTraveler",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not much within walking distance.",
"frequencyID": 4,
"title": "Loud trains at night; smelly elevator",
"comment": "Platinum BPG but I don't think I got an upgraded room or was offerred one (stayed on 3rd floor, club level on 2nd)."
},
{
"reviewID": 10473823,
"hotelid": 102,
"userName": "Marilyn55",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service is outstanding!",
"frequencyID": 2,
"title": "Public Areas",
"comment": "The lobby and the restaurant/lounge are beautiful!"
},
{
"reviewID": 10474367,
"hotelid": 1497,
"userName": "FOR812",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Birmingham, AL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Exceptional Service that is provided at this property. Everyone is so attentive.",
"frequencyID": 4,
"title": "Attentive Service",
"comment": "From the moment I made the reservation until the moment I checked out of the hotel the service was exceptional. Great Work Reservations, Front Office & Housekeeping."
},
{
"reviewID": 10475004,
"hotelid": 196,
"userName": "emen0412",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Detroit, MI, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good view bad staff",
"frequencyID": 3,
"title": "Double charge for the room",
"comment": "It's being more than one week since I check in in the hotel and they double charge the room fee. I'm still waiting the cancellation of the second charge. I would never recommend that hotel."
},
{
"reviewID": 10476831,
"hotelid": 1046,
"userName": "pmrg",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Georgia",
"arrivalMonth": "8/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": "",
"title": "PM Retired",
"comment": "Great Service and location"
},
{
"reviewID": 10478166,
"hotelid": 1177,
"userName": "Girardi",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brazil",
"arrivalMonth": "8/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Location",
"frequencyID": 3,
"title": "Location is perfect",
"comment": "- Overall maintenance/painting necessary. Several scratches on the wall, doors and elevators."
},
{
"reviewID": 10478444,
"hotelid": 883,
"userName": "DanR",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston, TX",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Excellent service and amenities.",
"comment": "The Denver West Belvoir is conveniently located for meetings at the Federal Center. The amenities and service are excellent."
},
{
"reviewID": 10478484,
"hotelid": 48,
"userName": "jakob",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Chicago",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Imporvement needed",
"comment": "I have stayed at the hotel a few times in the past and have seen the decreasing services year over year. The check in was awefull. No sense of urgentcy and poor communication. Felt like I was someone walking in from the street asking for a room. The hotel is very run down, there was a weird smell in my room (from smoking I think). There was no room service when I tried to order, no laundry service avail and had to go to an outside laundrymat."
},
{
"reviewID": 10479289,
"hotelid": 379,
"userName": "Clif1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fresno, Ca",
"arrivalMonth": "9/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Poipu beach is amazing. Soft golden sand and clear water!!!",
"frequencyID": 3,
"title": "Beautiful hotel, excellent beach!",
"comment": "We had a great time with my family at the Belvoir Kauai Resort. Rooms are big and clean and we were upgraded to an ocean view. By the way watching the sunset from our balcony was phenomenal! I received a free breakfast for 2 and complimentary vallet parking. A drawback is that there is no club lounge. The pool is beautiful and cabanas need to be rented if you want some shadow by the pool area. The beach is amazing and good for snorkeling. Food is overpriced in my opinion but we received a complementary discount for lunch or dinner in either restaurant. Staff is nice and attentive. Overall very good experience."
},
{
"reviewID": 10479464,
"hotelid": 662,
"userName": "Clif1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fresno, Ca",
"arrivalMonth": "6/2012",
"datePosted": "9/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is great. A+!!!!",
"frequencyID": 2,
"title": "Beautiful renovated hotel.",
"comment": "We had a great experience at the Belvoir Fairplex Hotel. Staff is great, very professional and attentive to all our requests. Rooms are big and clean and the club lounge offered great food selection. Late checkout was offered to us."
},
{
"reviewID": 10486536,
"hotelid": 995,
"userName": "KrissyB",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Bakersfield, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking is not free and the hotel will charge $100 to your account at checkin in case of incidents.",
"frequencyID": 3,
"title": "Great hotel, but has a few issues",
"comment": "The rooms were clean and comfortable and the staff was very friendly. One issue I had was with parking, both my sister and I, as well as another guest we met up with, were under the impression that parking and the shuttle service were free. These important deals were part of the reason we chose this hotel. Much to our dismay, we arrived at the hotel and realized that we had somehow been mistaken, and while the shuttle service to Disneyland was free, parking was not. Not only was parking not free, it was $14 per night! I find this price completely unacceptable. Also, you have to take a ticket when entering that parking lot, but instead of being charged based on this ticket, the parking is charged to your room based on the number of nights you've booked. Because of this, when you leave the parking lot the gate is open and you do not have to turn your ticket in. My issue with this is that any person that is not a guest at the hotel could drive in, take a ticket, park, and then drive out for free since the gate it always open. While they can park for free, I have to pay $14 because I'm STAYING at the hotel? This, to me, is not alright. My other issue was that they took $100 out of my account without any notice at all. I understand that any hotel is going to want to have a credit card on file in case of any incidents, this is pretty standard. Which is why when I arrived at the Belvoir Anaheim and they asked for my card, I was not surprised at all. Since we had paid for our two night stay in advance, I did not expect to see any additional charges on my card. Much to my surprise, when I checked my account later that day, $100 had been taken from my account. When we returned to the hotel that evening, I asked someone at the front desk about the charge and they explained that it was for any incidents and would be returned to my account after our checkout as long as there were no damages or additional charges to the room. I can understand why they do this, my issue is that no one told me about this charge when I checked in, nor was I warned about this charge when I booked the room or in my confirmation... and yes, I did go back and check it. I just think that someone could really be in trouble if they are not planning on an additional $100 coming out of their account, and therefore the staff needs to be sure to inform the guests of this charge. Even better, the guest should be told before booking the hotel that this charge will be taken out at time of checkin. My last issue was that our toilet in our room was difficult to use. We had to flush 2-4 times every time it was used in order to get everything to go down. We decided that we could live with this, so I did not inform staff until we went to the front desk to checkout. When I informed the assistant manager that was checking us out, he only said \"ok\" and did not thank us or apologize for the broken toilet. He did not seem to be concerned with it at all. Other than the parking, $100 charge, and toilet, I would recommend this hotel. It it beautiful, comfortable, clean, and is the perfect distance from the park."
},
{
"reviewID": 10486643,
"hotelid": 1494,
"userName": "Travelingmachine",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Chicago",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Modern, clean, friendly staff.aa",
"frequencyID": "",
"title": "Great Property in an unexpected place",
"comment": "Stayed here a few nights ago on a AAA rate."
},
{
"reviewID": 10486800,
"hotelid": 802,
"userName": "JKing727",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You should expect there to be freight trains passing by in the nigth and blowing their horns. Also, the Club Suite breakfast is only open a very limited amount of hours. 6:30-8:30. We thought it would at least be open till 9.",
"frequencyID": 3,
"title": "My Expectations Might Have Been Too High",
"comment": "I was a little displeased with my stay. When booking, the staff warned me that the sound of the rushing water might be too loud (it was not) but they did NOT warn me about the train passing by and blowing it's horn a few times through the night. The jacuzzi tub was also the shower which was awkward but overall the hotel was clean and comfortable."
},
{
"reviewID": 10486812,
"hotelid": 1428,
"userName": "harlow",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "last time I stay there",
"frequencyID": 4,
"title": "guest experience",
"comment": "worst hotel experience in years...room key didn't work...when AI went down to get a new key there was someone already in the room...had to go down a third time to get a new room and key. no services in concierge lounge at 5:00 pm on a thursday evening...the previous time I stayed at this hotel I was overbilled...they just don't run smoothly"
},
{
"reviewID": 10486818,
"hotelid": 1784,
"userName": "terrmass",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "nice hotel at a good value",
"frequencyID": 1,
"title": "very nice & good value",
"comment": "Everything about the room and hotel were nice. The bed was comfortable. The room was large and nicely decorated. The staff was responsive and respectful."
},
{
"reviewID": 10487006,
"hotelid": 3207,
"userName": "stella3",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "nj",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "lacks current information",
"comment": "The concierge needs to keep current on the downtown area surroundings. I was told 2 things I wanted weren't available such as a store(which was just a few minutes walk away from hotel) & a tour. Knowing there WAS indeed a JFK bus tour.could've helped me plan my day better because I ended up missing them since the last one left at 230. I was told there wasn't such a thing when in fact a new tour started a month prior 4x a day."
},
{
"reviewID": 10487027,
"hotelid": 756,
"userName": "Blackwood",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Ottawa, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, staff and value.",
"frequencyID": "",
"title": "An 'A' for effort",
"comment": "Just returned from two separate stays, both very nice. I appreciate this Belvoir has issues - as to be expected with older, larger properties - it's clear the staff and management are dedicated to addressing them. Renovations are well under way. We stayed in the newly done fifth floor, and the room was execellent. So was the lounge. One thing we noticed is this property is very well staffed, from Front Desk to the restaurant to the pool."
},
{
"reviewID": 10487038,
"hotelid": 1719,
"userName": "Jaxcline5",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Jacksonville, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not Worth It",
"frequencyID": 2,
"title": "9/1/2012",
"comment": "For being a Belvoir resort Hotel - this was one of my worst stays."
},
{
"reviewID": 10487087,
"hotelid": 468,
"userName": "scot7841",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Hampshire, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Try not to book during a convention. Too many people during the evening and the convention guest are selfish and rude .",
"frequencyID": 3,
"title": "Dolhin experience",
"comment": "We stayed at this hotel for 6 nights. we watched this hotel being built many years ago when we visited disney and we wanted to stay at the Dolphin some day. We have lived in Las Vegas and stayed at many hotels there and I was expecting a Hotel as beautiful as a hotel such as many of the hotels on the strip which would be classified as a 5 star hotel. Even though the dolphin was nice but might expectations did not get met."
},
{
"reviewID": 10487096,
"hotelid": 3748,
"userName": "divenhike2002",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Georgia, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is good but in an office park area.",
"frequencyID": "",
"title": "Very good Belvoir, Tampa East",
"comment": "Very good hotel with a great amenities! Highly recommend."
},
{
"reviewID": 10487137,
"hotelid": 1776,
"userName": "Simba77",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lancaster, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Hot and dusty",
"comment": "When we arrived at our room the air conditioning was not working. That made staying in the room quite uncomfortable. After calling the reception a technician came within 10 minutes and after an additional 10 minutes he had fixed the problem and the room started to cool down."
},
{
"reviewID": 10487150,
"hotelid": 3068,
"userName": "mnkelley",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "League City, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The comfort level is out of this world. Great place to stay.",
"frequencyID": 3,
"title": "This hotel is Wonderful",
"comment": "This hotel exceeded my expectations. What a wonderful place to stay. The comfort level here is A1."
},
{
"reviewID": 10487152,
"hotelid": 655,
"userName": "jovialjo",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Colorado Springs, CO",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The parking is really horrible so if you have bad knees you will be doing a lot of walking up and downhill.",
"frequencyID": 2,
"title": "The price was the cheapest",
"comment": "Too much noise from outside (sirens and garbage/delivery trucks) and the HVAC unit was so loud in the room. Didn't get the King bed I had reserved or the free internet my company had negotiated and I wasn't recognized as a BPG member and even though the desk clerk could clearly tell I was overheated from having walked the long way from the parking lot with my bags he didn't even offer a free bottle of water even though I requested one, he said he would charge it to the room. I was disappointed this trip."
},
{
"reviewID": 10487164,
"hotelid": 1725,
"userName": "Amanda27",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Melbourne, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great pool and hot tub!",
"frequencyID": 2,
"title": "Wonderful, Friendly hotel staff",
"comment": "We had a wonderful stay at the Belvoir Orlando North! The room was perfect, clean and fresh. We enjoyed a warm welcomed and can not wait to come back!"
},
{
"reviewID": 10487225,
"hotelid": 94,
"userName": "boxman",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "WV",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is great",
"frequencyID": 2,
"title": "NICE",
"comment": "Stayed here 3 night for on site meetings. There were 30 of us and everything was great."
},
{
"reviewID": 10487233,
"hotelid": 417,
"userName": "Forrest1971",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Memphis, TN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Quality Hotel, Terrific Service",
"comment": "The staff at this hotel are helpful and courteous. BPG recognition here is better than most. I would return to this hotel if I was in the area again."
},
{
"reviewID": 10487271,
"hotelid": 468,
"userName": "bn8on",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Austin",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very well kept property",
"frequencyID": 4,
"title": "great BPG option in Orlando",
"comment": "This property is operated by BPG. This was my third time staying here and it is greatly improved from 8 years ago. Nice rooms, good food, quick service throughout the property. The only neg. was that they never answer the phone if you dial 0 and the maids beat on your door very early each door."
},
{
"reviewID": 10487294,
"hotelid": 15,
"userName": "Maxxys01",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "customer service lacking",
"comment": "The air conditioning stopped working at 1 in the morning. I had to try to sleep in a hot room. I alerted the fron desk of the problem and they did nothing to make my stay better."
},
{
"reviewID": 10487366,
"hotelid": 341,
"userName": "pcjust12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, tx",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This hotel was very convenient.",
"comment": "The staff greeted me with a professional and cordial attitude. Assisted me in getting to my destination. Very helpful."
},
{
"reviewID": 10487416,
"hotelid": 48,
"userName": "Yossi",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Brooklyn, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "its just a great place with friendly service",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "The Hotel is great location ,one minute from airpot and 2 blocks from car rentals.."
},
{
"reviewID": 10487511,
"hotelid": 1784,
"userName": "SportyGal522",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great locaton, great value for all of the ammenities available.",
"frequencyID": 2,
"title": "Hotel More Than Met My Expectations!",
"comment": "This one night stay for business exceeded all of my expectations: clean, comfortable, modern, nicely appointed room. Helpful and courteous stay from valet/bellhops, concierge, to front desk personnel. A great location for business, meetings, and enjoying downtown Ft Worth and beyond."
},
{
"reviewID": 10487553,
"hotelid": 379,
"userName": "Judi",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Arizona",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Be very careful with the gluten free options.They really do not understand the being \"gluten free\" and gluten friendly. I have a celiac daughter that was served a dinner with gluten. Nor do they understand cross contamination.",
"frequencyID": "",
"title": "Very disappointed in this hotel",
"comment": "I have stayed at this hotel many times. I was saddened to see that a lot of the changes were not in the best interest of the customer. I like this hotel because of it's view and peaceful tranquility. When I return to the island again, I will seek out other options."
},
{
"reviewID": 10487567,
"hotelid": 468,
"userName": "JohnFromPeoria",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Peoria, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Room was musty, moldy and mildewy. No follow-up to my complaint.",
"frequencyID": 1,
"title": "Musty Room, no follow-up",
"comment": "From the moment I arrived in my room, I noticed a distinct musty, almost moldy smell in my room. It was coming from the air conditioning unit. I called front desk, and they said the would send somebody up to change the A/C filter. When I came back from my day of meetings, the room had a medicinal smell, almost like Vic's Vapo Rub. The next day, the musty, moldy smell returned. Very unpleasent room. Choose a newer hotel."
},
{
"reviewID": 10487661,
"hotelid": 2019,
"userName": "Denise106",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Novi, MI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great food. Friendly and Nice Staff.",
"frequencyID": 1,
"title": "Great Location",
"comment": "clean, comfortable almost like home."
},
{
"reviewID": 10487702,
"hotelid": 1236,
"userName": "Jim34",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Knoxville, TN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Short but nice stay.",
"comment": "A quick stay after a concert. accommodations were great."
},
{
"reviewID": 10487716,
"hotelid": 468,
"userName": "ruca",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lisbon, Portugal",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "huge and beautiful",
"frequencyID": 4,
"title": "Very good Resort",
"comment": "The hotel is huge, well located and spacious rooms aand facilities. The service is good, very clean and everything is easy and friendely. I'll strongly recomend!"
},
{
"reviewID": 10487911,
"hotelid": 3748,
"userName": "deh2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "florida",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "9.95 charge for internet service per day",
"frequencyID": "",
"title": "Florida",
"comment": "Great hotel, but the charge in this day and time for internet service is a deal breaker for me........."
},
{
"reviewID": 10488777,
"hotelid": 196,
"userName": "JustJack",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 2,
"title": "Great location, great hotel",
"comment": "A great hotel in a great location to be able to walk the windy city. Well maintained with good updates."
},
{
"reviewID": 10489139,
"hotelid": 83,
"userName": "SMiller",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect for business and family travel.",
"frequencyID": 2,
"title": "Excellent Service",
"comment": "The hotel staff was very pleasant and personable from the front desk to the restaurant. It is clear that they were very focused on creating a perfect guest experience."
},
{
"reviewID": 10489188,
"hotelid": 127,
"userName": "SP2652",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful hotel, comfortable room, great views, freindly staff",
"frequencyID": 4,
"title": "Multiple stays, some inconveniences",
"comment": "Nice upgraded room after writing the Hotel. During my July stay earned Gold level and on this vacation I earned Platinum level 1st night. Guest Services Laura, Amber, Precious and Johnson were great! Only issue no complimentary water left each day and water was brought up in a reasonable time. House cleaning staff were responsive to requests. Excellent view of the marina and pool area. Self parking fee is a little excessive but is well publicized and is not a surprise. Check-in, even at BPG Desk is quite long. Additional front desk staff would be ideal to get people checked-in in a timely manner instead of having a winding line through the lobby. My wife and I love the facility and plan on staying again many times since it's only a 90 minute drive from home."
},
{
"reviewID": 10489211,
"hotelid": 3620,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mex",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for business meetings and overnight if miss flight connection",
"frequencyID": 4,
"title": "Great location for business reunions",
"comment": "The hotel facilities are well equipped for business reunions from small to large groups. Rooms are good , clean and well maintained. Must improve its wifi service and telephone equipment mainly at room floors. Excellent at the business center and lobby. Staff always available to anticipate needs."
},
{
"reviewID": 10489269,
"hotelid": 1130,
"userName": "JCoz",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Friendly Staff",
"comment": "My flight did not arrive until late and the staff was incredibly friendly and helpful upon my arrival. They also secured a taxi to my destination with only 15 minutes notice! Very clean and inviting rooms. Best sleep I've had on the road!"
},
{
"reviewID": 10489285,
"hotelid": 3207,
"userName": "Susan123",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2011",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Large",
"frequencyID": 2,
"title": "Need to improve a lot",
"comment": "This hotel is a large one, with very little service and not great with cleanliness, etc. The green initiative is great, but people eat, there should be a way, where they provide someplace to collect trash. People eat in their rooms and leave the trash outside. No one picks them up. The corridor starts smelling due to this trash there. Tried calling room service to order food. No one picked up for over 10 minutes. Reception also did not pick up. I was a platinum member, there were no information on internet. They did not enquire about or give choices of welcome gift."
},
{
"reviewID": 10490022,
"hotelid": 662,
"userName": "Helen62",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Roseburg, OR, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very comfortable place to stay.",
"frequencyID": 2,
"title": "Great care of guests",
"comment": "It was a great to have a place to come back to each day during our business stay in Pomona CA that knows how to treat their customers and always made us feel welcome."
},
{
"reviewID": 10490372,
"hotelid": 1327,
"userName": "JJBrussels",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Belguim",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Disappointing",
"comment": "The hotel was clean, but overall outdated and service needs improvement. My electricity on one side of the room when out (no TV, no outlets for ironing, etc.) and it took an hour to fix it. I was not offered a discount or even an apology even though I had to go downstairs to the front desk twice."
},
{
"reviewID": 10490780,
"hotelid": 828,
"userName": "AS36",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wayland",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This Hotel is an excellent hotel and the staff is very accomodating",
"frequencyID": 1,
"title": "Uss Ly Spear AS 36 Reunion",
"comment": "Great Hotel Excellent Staff"
},
{
"reviewID": 10490986,
"hotelid": 270,
"userName": "Jayjay1",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If your comming to a hotel to sleep and away from the craziness on the board walk and casinos its perfect!",
"frequencyID": 3,
"title": "Great Location and amenities",
"comment": "The rooms are pretty clean but needs to be updated a little more even tho i had the delux room and the bath sink needs to be fix makes a loud noise like horns are being blown when turned on just a little. I loved the beds which was the most important reason for taking a room. They were like sleeping on clouds. I really disliked how early the cleaning staff come around one day at 6:30 in the morning!"
},
{
"reviewID": 10491175,
"hotelid": 392,
"userName": "Jer08",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Palm City, FL",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable and clean",
"frequencyID": 3,
"title": "Wonderful bed and friendly staff",
"comment": "We loved staying here. After enjoying the room and staff, be sure to walk around the Falls area -- one of the awesome creations of God!"
},
{
"reviewID": 10491364,
"hotelid": 1291,
"userName": "Author0fBooks",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Louisiana, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful Hotel",
"frequencyID": 3,
"title": "GUNTER Room 620",
"comment": "Great Room and view...WE didn't seeeee anything! Slept like a baby. Close to everything. We will recommend to friends and family. See you in the future. Remember the GUNTER!"
},
{
"reviewID": 10491386,
"hotelid": 166,
"userName": "BJ130",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Rochester, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "That this hotel has access to computers and a printer",
"frequencyID": 1,
"title": "This hotel is great for conventions",
"comment": "I was able to make my revisions without bothering my roommate by going down to the business center until 2 am. It was very helpfull."
},
{
"reviewID": 10491413,
"hotelid": 468,
"userName": "galvar60",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Stamford, CT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There are lots of conventions here so if you don't want to be part of a convention you may want to trip somewhere else.",
"frequencyID": 3,
"title": "OK but needs some improvement",
"comment": "I've stayed at this swan and dolphin over the years and I find it to be an average experience. This is mostly due to the high volume of visitors to the hotel. On this trip, I did check in fast on the BPG line but the keys didn't work after 2 attempts. I was told to meet an engineer who could not get into the room so after a lost of 40 minutes back and forth I was moved to another room. Also, late checkout at this hotel is 12PM not 4PM which you get if you are gold or higher. So you only get an extra hour which didn't help me either."
},
{
"reviewID": 10491476,
"hotelid": 127,
"userName": "Yogaini24",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pittsburgh, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The airport is very close but there is still ample room to relax and enjoy the surroundings.",
"frequencyID": 2,
"title": "Beautiful location and convenient!",
"comment": "This is the second time I have stayed at this Belvoir. Happily I had the opportunity to use the pool this visit and there are actually several pools which is nice. The grounds are very pretty and it is enjoyable to walk around the marina paths. I also enjoyed the updated fitness room, it had everything I needed. Downtown is 10 minutes away,, the airport even closer."
},
{
"reviewID": 10491480,
"hotelid": 421,
"userName": "Michael6103",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "simply a great hotel for location, comfort, cleanliness and affordability",
"frequencyID": 3,
"title": "This hotel was nearly perfect",
"comment": "Fantastic location - it is a small stroll up to Central Park and a brief walk to the heart of times Square - with plenty to see in between - and all those deli's, pastry shops and pizza places!!! you'll want and need to walk the room size was larger than I expected, with a full bath, table with two chairs, awesome flat screen TV, but who really goes to NYC to watch TV?? plenty of room for one and enough for two ( I had the traditional king room) very clean, and the cleaning staff were extremely friendly and helpful. One of the best nights sleep too on a great bed. The Belvoir is my new favorite place to stay when in NYC and is very reasonably priced - close to the subway too (N/R lines) - but shop around and you'll come back to reserve here and NOT by one of those \"discount\" websites but direct worked far better - This hotel should be booked solid every night! P.S. I was NOT paid to write this recommendation... I did my homework and I am very fussy and a perfectionist - Thank you for providing a great hotel in a great city"
},
{
"reviewID": 10491505,
"hotelid": 1138,
"userName": "Frank50",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ottawa, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to all amenities, Restaurants, vineyards, perfect place for a vacation stay!",
"frequencyID": 2,
"title": "Vineyard & Wineries",
"comment": "excellent ! Easy access to restaurants vineyards and outlets!!!!!!"
},
{
"reviewID": 10492258,
"hotelid": 1776,
"userName": "ddownie1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "atlanta, ga",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent, professional, helpful staff.",
"frequencyID": 4,
"title": "Excellent Hotel in Downtown Philly",
"comment": "The staff at this hotel were very professional and very helpful. I was thoroughly satisfied with this hotel."
},
{
"reviewID": 10492457,
"hotelid": 430,
"userName": "sue13",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maine, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Belvoir Boston is weak on customer service.",
"frequencyID": 2,
"title": "Customer Satisfaction v. Making a Quick Buck",
"comment": "In my recent stay at your hotel, I paid the additional money for wifi access. I was there on business and had a rather sizable amount of work to do. I was very disappointed to learn that the wifi I was paying for was only available in my guest room. The trade show I was attending took place largely in the ballroom, so I needed to gain access to the locked wifi in that area of the hotel. When I approached the concierge, she was icy at best and said I would need to speak with someone at the registration desk. I patiently waited in the registration line for twenty minutes, and when I finally was able to speak with someone, he stated that I couldn't gain access to the wifi (despite my offer to pay an additional fee) because the trade show organizers hadn't purchased it. He suggested I speak with the hotel's event coordinator - however that person wouldn't be back in the office until after the trade show was over. I am deeply disappointed in your hotel's policy and weak customer service. I have suggested that the event move to another, more customer-centric venue in the future."
},
{
"reviewID": 10493897,
"hotelid": 421,
"userName": "talmakku",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Malta",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic location",
"frequencyID": 4,
"title": "location location location",
"comment": "I stay at this hotel once a month. Fantastic hotel with a Great location and very good staff both at reception as well as club lounge."
},
{
"reviewID": 10494482,
"hotelid": 1564,
"userName": "IPO1",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Food needs work",
"comment": "I had lunch once, breakfast twice at the hotel and room service one night and all I have to say is that the food was very disappointing. Especially the breakfast buffet. The waffles were hard as rock, the eggs tasteless and the coffee undrinkable."
},
{
"reviewID": 10496455,
"hotelid": 1391,
"userName": "JanH",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Green Valley, AZ, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "I love this resort!",
"comment": "This is a fabulous resort that I cannot say enough about. The rooms are extremely comfortable and quiet. However, I do wish that they had refrigerators in the rooms. I love that they pipe Native American music throughout the property. It is so soothing and pretty. The staff has always been more than accomodating and seem to genuinely care about their guest's needs. It is also located near numerous shopping and dining choices. I can't wait until the next time I can stay here."
},
{
"reviewID": 10498652,
"hotelid": 1569,
"userName": "DMR93",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Take the Disney shuttles from across the street!",
"frequencyID": 2,
"title": "Good Hotel - Great Location",
"comment": "My wife, 4-yr old son, and I stayed 3 nights in a room with 2 queen beds on BPG points. The room was VERY clean. I've been Gold for 3 years and was upgraded to a high floor (11th floor is the highest without getting on the upper two floors - for Club Level only). I requested a suite (willing to pay extra) but they only have 4 suites and are held for Platinum members (what the front test told me). I was not offered the Club floor or access to the Club Lounge. I didn't ask for the floor or Lounge because of earlier reviews of less-than-awesomeness on the Lounge. I was a little disappointed an upgrade to the Club Level (either complimentary or by paying) was not offered."
},
{
"reviewID": 10499492,
"hotelid": 421,
"userName": "Tanya0802",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Southfield, MI, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very good location",
"frequencyID": "",
"title": "Above & Beyond",
"comment": "The staff in this hotel was excellent! I had excellent service at the reception desk upon my arrival and all of my requests were granted with the exception of a room with a view.....there weren't any available. However, there was one individual that stood out above the rest, the Front Desk Bell Captain whom worked 1st shift provided so much insight on getting around the city....what to do, where to go, how to get there. He was just AWESOME! He helped my husband and I create memories for our 4th wedding anniversary that we'll never forget."
},
{
"reviewID": 10500499,
"hotelid": 1236,
"userName": "BiznizzTravler",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Indiana, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean and comfortable.",
"frequencyID": 4,
"title": "Great location",
"comment": "Very nice hotel, clean, and in a great area. Definitely met my expectations for comfort and relaxation during a business trip. Only disappointment was after my departure - I left my electric shaver behind and have called 4 or 5 times, but have not gotten a return call. Other than that, no complaints at all. Great place to stay."
},
{
"reviewID": 10502896,
"hotelid": 421,
"userName": "Michael31",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 3,
"title": "I like the location of this hotel.",
"comment": "We had trouble with the cooling system. It was"
},
{
"reviewID": 10503657,
"hotelid": 995,
"userName": "travelingirl",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "alameda, ca",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "nice friendly hotel with great transpotation to Disneyland",
"frequencyID": 3,
"title": "great hotel",
"comment": "Love this hotel! Great shuttle service to Disneyland. The staff is very friendly and helpful. The poolside rooms are my favorite. Parking is good. I would recommend this hotel."
},
{
"reviewID": 10504188,
"hotelid": 795,
"userName": "Jag1113",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "California",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The service staff is very friendly.",
"frequencyID": 2,
"title": "Website images not comparable w/facilty",
"comment": "Staff was friendly, but accomodations were disappointing when compared to how wonderful everything looked on the website. Suite did not have a fireplace as advertised."
},
{
"reviewID": 10504190,
"hotelid": 434,
"userName": "Jessica11atl",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Noisy corridor",
"comment": "I was pleased with this hotel during a recent business trip. The only complaint I have is the door to my room was misaligned and had a large gap under the door which let in hallway noise. I had to use a towel under the door muffle the noise."
},
{
"reviewID": 10504637,
"hotelid": 662,
"userName": "Jackps",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Palm Springs, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "5 star quality for 3 star pricing",
"frequencyID": 2,
"title": "Could not have asked for anything more",
"comment": "We stayed in a double double and both beds were large and oh, so comfortable. If you like pillows, 4 each and even more in closet. Nice to have separate living area to just relax. Very clean and quiet. Hotel staff were exceptionally polite and curteous. Very nice breakfast buffet and we did the fair package, just steps from hotel to entrance. Was second time and will do again."
},
{
"reviewID": 10505258,
"hotelid": 1552,
"userName": "Kathy5",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Anaheim, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to disneyland, resturants, and shopping.",
"frequencyID": 1,
"title": "Nice, Clean",
"comment": "Staff was friendly, room was clean. Had a little problem with housekeeping leaving enough towels for 4 people. Front desk personnel very accomodating willing to resolve towel issue quickly. Carpet was damp and sticky when we arrived."
},
{
"reviewID": 10506552,
"hotelid": 883,
"userName": "lasfjdhasldfjhasdlfjh",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Good suburban hotel",
"comment": "Good view of downtown denver city scape. Every worker I passed said hi (I love how friendly mid western American are."
},
{
"reviewID": 10506598,
"hotelid": 421,
"userName": "cookie45",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Madison, WI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 2,
"title": "Great place to stay",
"comment": "We were pleased with everything about the hotel except the dining room. Of course, with all of the opportunities to eat around the hotel, i can see why it is not top priority. From the reception staff, to maintenance, to the room maintenance we were pleased. The LINK cafe staff was friendly and attentive. Thanks for a nice stay! It will be one the top os our list to return."
},
{
"reviewID": 10506617,
"hotelid": 1546,
"userName": "Allen46",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Des Moines, IA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Very accommodating and helpful.",
"comment": "Hotel was very convenitent for the hospital where wh have loved one. The service was great, the shuttle very helpful. Very comfortable beds and good sized rooms."
},
{
"reviewID": 10506954,
"hotelid": 421,
"userName": "RM51",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms have been given a \"face lift.",
"frequencyID": 3,
"title": "Face lift",
"comment": "It's been years since I was last at this Belvoir. The improvements are remarkable. I do think that that rooms are still a little small, especially considering the size of the bed (which, by the way, was very comfortable). I will look forward to my next stay--and hopefully a larger room."
},
{
"reviewID": 10508146,
"hotelid": 754,
"userName": "kc2012",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Vacaville, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "peaceful",
"frequencyID": 1,
"title": "this hotel is very peacful",
"comment": "I really enjoyed my stay at the Belvoir the room with the patio facing the pool is very peacefull and relaxing."
},
{
"reviewID": 10508150,
"hotelid": 48,
"userName": "Ronaldinho",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hollywood, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Too expensive",
"frequencyID": 4,
"title": "traveler",
"comment": "My profile asks that when a room is reserved it should be near an elevator and at a low floor.....i was put on the 10th floor and about a mile from the elevator.....that is certainly not a good impression for being the first time i stayed at your hotel."
},
{
"reviewID": 10509503,
"hotelid": 1495,
"userName": "UnhappyOldtimer",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maryland, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Front desk staff was very unprofessional which made for a bad experience right off the back",
"frequencyID": 2,
"title": "I was very disappointed",
"comment": "Arrived late after a very long and very stressful week. We just wanted to get away from the kids and relax and enjoy a nice quiet evening. Night supervisor was not very friendly, engaging nor helpful. The last thing I needed was someone with more attitude! Got to room and went to close the curtain and there was mold on the wall from all the condensation from the AC. I literally had to scrubbed the shower before we could use it."
},
{
"reviewID": 10511007,
"hotelid": 1113,
"userName": "keke",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "The Bahamas",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The beds are amazing.",
"frequencyID": 2,
"title": "Love love love",
"comment": "I love this hotel. The beds were great and comfortable. They just hugged u all night :). It was amazing. My family truly enjoyed their time here."
},
{
"reviewID": 10512037,
"hotelid": 1469,
"userName": "Canada250",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": "",
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "British Columbia, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service and value at buffet breakfast",
"frequencyID": 3,
"title": "great service!",
"comment": "The hotel has just finished renovations and the property looks great! The buffet breakfast was good value....and excellent service each morning! All staff were friendly when you passed them as moving around property. Great idea to host yoga each morning overlooking the stunning ocean views! Manta Ray viewing platform also very cool!"
},
{
"reviewID": 10513534,
"hotelid": 881,
"userName": "GuestVIP1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to airport.",
"frequencyID": "",
"title": "Excellent Staff",
"comment": "This is a great place to stay. The staff is extremely accommodating - appreciate their assistance. Good food in the dining room."
},
{
"reviewID": 10514442,
"hotelid": 2019,
"userName": "joon",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "las vegas",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "front desk",
"comment": "your front desk people are excellent"
},
{
"reviewID": 10515403,
"hotelid": 350,
"userName": "Johnno",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Perth WA, Australia",
"arrivalMonth": "8/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A reasonable walk from hotel to the centre of town",
"frequencyID": 3,
"title": "Hotel review",
"comment": "Good clean friendly hotel"
},
{
"reviewID": 10517850,
"hotelid": 421,
"userName": "Mercer21",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Great location, small bathrooms",
"comment": "This was our first visit to the Belvoir NY and we were quite pleased with the location. It's right in the heart of midtown and the theater district, and only a few blocks from Times Square. We've stayed in some other hotels right in Times Sqare on previous visits but it can be overcrowded with people, so the slight removal to 53rd St was a big help."
},
{
"reviewID": 10518312,
"hotelid": 379,
"userName": "Joe456",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "NIce location",
"frequencyID": 2,
"title": "Nice Hotel, Friendly Staff",
"comment": "We stayed at the Belvoir Kauai for our 20th anniversary. Hotel is in a great location. Staff was very friendly and accommodated our needs. Overall nice hotel for the money."
},
{
"reviewID": 10520838,
"hotelid": 350,
"userName": "BusyMom",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Alberta, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are well appointed, comfortable & clean with a great view.",
"frequencyID": 2,
"title": "Great views & friendly staff",
"comment": "Staff went out of their way to make us feel comfortable and there was a genuine feeling that they really cared about seeing to our familys' needs. I only wish there was a hot tub available for guest use at the end of our active days, and queens rather than dble beds. Club lounge was a blessing, with continental breakfast & water & snacks during the day & great spot to unwind in the evening. Room was very clean with great views of the city, mountains & Cook Inket."
},
{
"reviewID": 10521122,
"hotelid": 3205,
"userName": "YCatSG",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Singapore",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good conference rooms",
"frequencyID": 2,
"title": "A good conference hotel",
"comment": "I attend a conference at this hotel in September 2012. Th ehotel has suitable conference rooms, and staff are working efficiently on all the conference matters."
},
{
"reviewID": 10522674,
"hotelid": 606,
"userName": "seastones",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Portland, Oregon",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Killer Quesedillas in the bar!",
"frequencyID": 1,
"title": "Great stay at Burlington Belvoir",
"comment": "Burlington Belvoir staff was extremely friendly and supportive. Matt at the front desk, Lucy in the bar, and the doorman from Boston (Dan?) all were great. Food in the bar was well prepared, housekeeping was efficient. Room itself had a couple small problems with AC and tv reception, but both were fixed. Good location for visiting UVM!"
},
{
"reviewID": 10523775,
"hotelid": 636,
"userName": "VicAlyce",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vistana Dr, Orlando, FL 32821, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great Location",
"frequencyID": 3,
"title": "Nice location, but no Jacuzzi",
"comment": "Good hotel, in a great area, however, after a long day of site seeing and much walking, it would be great to come back and jump in to a well needed jacuzzi. there also should be no parking fee for the guest."
},
{
"reviewID": 10523915,
"hotelid": 40,
"userName": "panseywans",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great location",
"comment": "2 mins from O'Hare. Easy access to the local expressways."
},
{
"reviewID": 10525520,
"hotelid": 606,
"userName": "lijo12",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Waitsfield, VT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient to Burlington/Lake Champlain and Church Street marketplace",
"frequencyID": 3,
"title": "Not as bad as others have rated it",
"comment": "I read many of the recent reviews of this hotel before I booked it and since I was using points, it was the only option in Burlington, so I decided to go for it."
},
{
"reviewID": 10525522,
"hotelid": 214,
"userName": "PlatinumLifetime",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "9/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Old",
"frequencyID": "",
"title": "Old and dirty",
"comment": "I am Platinum with BPG and been staying at this property for the last 4 months. I love the location but the hotel decor and carpet is more close to a motel. Depend if you get a upgraded room in the Stanford building the carpet so dirty and spotty, I would not walk bare footed. The towels smells as well. i guest they are so busy due to the location they don't care how they treat because you don't see any regulars. I come here everyweek but have to beg to get any room in the stanford side for newer carpet. Most hotel would know who you are since coming very week. NOPE, they just DON'T care. I am done here, moving to the crtyd people would be more friendlier and know who you are. If you are here for short trip and need access to run\\walk to Stanford, this is the place. But I should\\would recommend not coming here if you are regular as they just don't care. The concierge lounge ladies are awesome if there is any cancellation. Bring a flippers the carpet yucks.. The rooms are paper thin and very loud, you can hear all bathroom activity from all directions. I am done here after 16 weeks and move to other option down the street. The wifi is less to be desired, drops and weak download speed. BTW, they keep missing my points for other weeks how complicate is this. Its like they just don't want you to come back.. Well I got it... one more week because all hotel are quick to sold but I am done here."
},
{
"reviewID": 10525597,
"hotelid": 430,
"userName": "JohnsonBPGFan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location to explore Boston's Back Bay.",
"frequencyID": 2,
"title": "Perfect way to explore Boston's Back Bay",
"comment": "My wife and I enjoy taking our children to the Boston Belvoir. We just went for our second visit in three months. It started pouring rain, but since the Boston Belvoir is intelligently connected to the Prudential Center and other shops and restaurants, that was of no concern to us. When we saw all of the Red Sox Fan's heading off to Fenway Park, we thought of planning a third visit to experience a ball game with the kids. However, this stay we focused on relaxing and swimming. The swimming pool is clean and kid-friendly and the workout room is clean and has state-of-the-art equipment. I've traveled far and wide to grow my business, and I'm confident in sharing my opinion that this hotel is a great place to stay for business and to unwind and relax with or without the children."
},
{
"reviewID": 10525610,
"hotelid": 1776,
"userName": "Donnie1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Experience",
"comment": "This hotel exceeded my expextations. A wonderful stay from start to finish."
},
{
"reviewID": 10525637,
"hotelid": 421,
"userName": "TravelerV",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not Impressed",
"comment": "Was not very impressed with the hotel and the staff. My room wasn't ready upon my arrival in addition when we requested items from the front desk it took 3 phone calls and 5 hours to receive what we requested. Very disappointed as an BPG Platinum Member."
},
{
"reviewID": 10525683,
"hotelid": 855,
"userName": "Onteck56",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "wouldn't recommend",
"frequencyID": "",
"title": "Staff excellent, rooms unsatisfying",
"comment": "First room had a toilet leak. Staff put us in another room. Toilet seat very lose. Felt housekeeping should had notified maintenance to fix. Carpets soiled."
},
{
"reviewID": 10525724,
"hotelid": 270,
"userName": "shiframeir",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NY",
"arrivalMonth": "8/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "clean and nice rooms.",
"frequencyID": 3,
"title": "Clean and quality room with a view for a good price",
"comment": "Stayed here with my wife and two kids in one BPG preferred enhanced room and we were very comfortable, with a view of all the strip hotels and partial ocean/beach. AC gambling hotels are notorious for grime and general dirtyiness, so i love staying here, where they keep everything clean and fresh, and the beds are really comfortable. for the basic price they ask (or BPG points), this place is really a good vacation deal."
},
{
"reviewID": 10525820,
"hotelid": 3748,
"userName": "Raymond8",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Better than 3 star advertised",
"frequencyID": 1,
"title": "3 night stay ,2 rooms",
"comment": "Everything was great. Will stay there again."
},
{
"reviewID": 10525929,
"hotelid": 1998,
"userName": "Vacationing4",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Upstate New york",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Large Rooms Lots Of Space Very Clean Rooms and Hotel",
"frequencyID": 2,
"title": "Vacationer",
"comment": "Extremely clean and quiet hotel very nice workers well mannered well spoken staff,Large rooms Nice bathrooms,They made me feel special,Professional Atmosphere."
},
{
"reviewID": 10526816,
"hotelid": 1391,
"userName": "Nikki5772",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Arizona, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's peaceful and the surroundings are beautiful.",
"frequencyID": 2,
"title": "Beautiful View",
"comment": "This resort was nice the view was exceptional, the staff very friendly and ready to please. I have stayed here a couple of times and I think that I will pass on staying in the summer, the hallways are just to hot and muggy and the rooms don't get as cool as we want them. I stayed in the suite and expected a little more, but overall it was nice. When I booked this room the reservation people told me something different then the hotel provided."
},
{
"reviewID": 10527832,
"hotelid": 421,
"userName": "donandhelen",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Attentive staff",
"frequencyID": 2,
"title": "Great hotel--Great Staff",
"comment": "Check in staff went out of their way to accomodate our needs and special requests. Housekeeping was immaculate and responsive to our requests. Third time here and it will not be our last. Thanks for a great stay."
},
{
"reviewID": 10527970,
"hotelid": 315,
"userName": "Lisalo7",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tampa, FL",
"arrivalMonth": "6/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Its centralization to the Wharf, its piers and its stores.",
"frequencyID": 3,
"title": "Great stay but disappointing assistance.",
"comment": "This hotel is very cozy and so centralized to the Wharf area. It was in walking distance to everything. The room was comfortable for 2 people. Do NOT ask for assistance for transportation."
},
{
"reviewID": 10528846,
"hotelid": 1143,
"userName": "HoustonSept",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are nice, large and bright.",
"frequencyID": "",
"title": "Bad Taxi service from Hotel",
"comment": "Hotel services met expectations. One issue - taxi operator called \"CC\" from hotel had a seriously bad attitude. I had given him my business for the 3 work week days. Seriously bad attitude on the last day. Operating Central Cab & Dashen Cab."
},
{
"reviewID": 10529541,
"hotelid": 1719,
"userName": "rezwife",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff has a poor attitude. Staff is not properly trained to accommodate expectations of well traveled and well served persons. Do not expect A-list service or best in class of service by staff.",
"frequencyID": 4,
"title": "Disappointing Service from Staff",
"comment": "As an BPG member I have stayed in many, many Grandbourne hotels and by far the Carlsbad Belvoir was the greatest disappointment. The staff was very unfriendly, unaccommodating, and and unhelpful. I was completely stunned by the horrible service. Even staying in the presidential suite did not entice the staff to treat my guests and I with any more class/courtesy. The manager, Natasha, did try to redeem the situation, which I appreciate. However, I will never stay there again."
},
{
"reviewID": 10529880,
"hotelid": 664,
"userName": "SP2652",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "California, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor service, rooms need updating badly, Guest Services/Front Desk staff non-responsive to needs, lying to customer",
"frequencyID": 4,
"title": "Needs management oversight - lack of responsiveness",
"comment": "When I checked-in I was not recognized as a Gold BPG Member. When I called down and spoke to Guest Services I was told I was not in their system as a Gold. Stopped by the front desk and the employee had the nerve to question me as to whether I was a Gold or not. I happened to have my account open on my iPad and showed her. She then did something and all of a sudden, the system refreshed my record. She said the status is based on the booking time and is not automatic. I then wrote BPG and they said no, when status is updated it automatically updates all reservations. In the meantime I attained Platinum and ALL of my reservations were automatically updated. The staff at the hotel were horrible, other than valet service. Housekeeping, or lack of, was not good. Never replaced all of the towels, never received any soap and had to get from front desk every morning. Room was never vacuumed."
},
{
"reviewID": 10530028,
"hotelid": 855,
"userName": "3/24/2012",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Smithtown, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The furniture and carpet in the rooms must be replaced.",
"frequencyID": 2,
"title": "the lobby was redone",
"comment": "The lobby was beautiful so I thought the rooms would be fine but I was mistaken. The sofa and chair in the room were so dirty and stained that we could not sit on them. The carpet was also stained and so dirty looking, I would not walk barefoot. The bathroom smelled like mildew. We were there for a wedding so we only had to stay one night."
},
{
"reviewID": 10530433,
"hotelid": 1236,
"userName": "gary58",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "uk",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location off beale street",
"frequencyID": 2,
"title": "holiday stay",
"comment": "only disappointment was that the hotel would not cash amex $ traveller chqs. Only hotel that has not done so"
},
{
"reviewID": 10530887,
"hotelid": 3134,
"userName": "Me12345",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Very helpful",
"comment": "The service was very helpful over the phone and during my stay. I was flying from out of state and my flight had been delayed up to 3 hours. The employee were very helpful when I called explaining my late arrivale, recomeneded a taxi to use onced reaching Chicago. The employee upon arrival was helpful and cheerful! My only complaint was there was no mini fridge in room."
},
{
"reviewID": 10531000,
"hotelid": 802,
"userName": "bogeydog1",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Northbrook, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent service and accommodations",
"frequencyID": 2,
"title": "Excellent staff",
"comment": "Simon at the front desk is marvelous!!! he was so helpful and accommodating upon our arrival."
},
{
"reviewID": 10532227,
"hotelid": 380,
"userName": "RegLovesToTravel",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The resort fee is worth it: parking (with in/out privileges) and a good location if you just want to walk around.",
"frequencyID": 4,
"title": "This hotel is in a good location",
"comment": "The location of this hotel was great. Walking distance to good shopping, eateries, and the beach. I did find it strange that we needed a towel card to obtain a beach/pool towel; but I guess too many people have stolen towels before...? On the 4th night of our stay, I had a nose bleed. I didn't like that I had to ask the staff to change the sheets (we stayed a total of 8 nights)--they should have changed it because the blood on the sheets was visible. Another thing I didn't like was that pool towels were limited to one per guest; two pool towels per guest would be more ideal. The best part about this hotel was its resort fees because it includes 2 bottles of water and in/out parking privileges per room. Overall, this hotel was a good deal."
},
{
"reviewID": 10532532,
"hotelid": 430,
"userName": "cathyability",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boston",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Horrible Customer service.",
"frequencyID": 2,
"title": "HORRIBLE EXPERIENCE",
"comment": "We secured five rooms for five nights and from the start had issues. The woman next door to us flooded her room and the hallway. We had to switch to another room on a different floor. We had no power in our room due to flood. The \"upgrade\" that was promised over the phone was worthless. The key did not work in the room with free breakfast and happy hour. The happy hour was not free, you pay for drinks and food was terrible. The gift shop was always closed. The Starbucks is understaffed and the restaurant was expensive and just average. All together a terrible experience. Will never stay there again."
},
{
"reviewID": 10533675,
"hotelid": 353,
"userName": "HuskyFan",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Tried to do their best",
"comment": "We stayed twice in this hotel in a 4 day period. Our first reservation was for 2 nights and due to a delayed flight we checked in after midnight to find the hotel overbooked. They paid for a cab and sent us to another hotel and promised our room would be available by 10am the next day. They kept their word and we had a room back in the Belvoir by 10 am. Room was excellent, just missed having a refrigerator. Very comfortable with great views of downtown New Orleans and close to everything we did. The bell staff was fabulous as we could never find a concierge desk to direct us to restaurants etc. They rocked with great suggestions and always can do attitude. The construction was never a problem during either stay."
},
{
"reviewID": 10534007,
"hotelid": 813,
"userName": "SenorAmigo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Free Parking and Wi Fi",
"frequencyID": 2,
"title": "Convenient Luxury with great location",
"comment": "Located on the campus of Syracuse University, this Belvoir is an oasis of quiet and comfort, The recently remodeled hotel offers all the amenities one needs for a satisfying stay. From the courtesy of the staff to the comfort in the rooms to the quality of the food in the restaurant, you will not be let down. We had one problem with the in room wi-fi, which is free, by the way. The signal was weak and we kept getting booted off our devices. We asked for assistance but we were told it was OK. It was not working and nothing further developed. Other than this hiccup, we highly recommend this hotel."
},
{
"reviewID": 10534648,
"hotelid": 421,
"userName": "MarcoPolo1450",
"overall": 2,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 0,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It nickels and dimes guests and service leaves much to be desired",
"frequencyID": 4,
"title": "Another disappointment",
"comment": "Free internet access sessions in the lobby are limited to 45 mins; internet connection in the room is charged. Faster and unlimited internet available at nearby coffee shop. Hotel charges to store luggage even for a few hours after check out. When my personal belongings were transferred by hotel staff to another room several items were lost & never recovered. Valet trousers returned with loose button that housekeeping provided a needle and cotton to fix as they would not sew it on securely. There were no envelopes, writing paper nor postcards in the room although there was a small notepad and pen provided. Not to mention the problem with the first room.Another disappointing experience."
},
{
"reviewID": 10535218,
"hotelid": 127,
"userName": "Em16",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Disappointing",
"comment": "I booked a king room - and pre-paid for it about a month in advance. When we arrived to check-in, the line was almost out the door. We left for awhile to let it die down and when we returned we were told our king room was not available - only a room with double beds. This is unacceptable - particularly because we pre-paid and had booked specifically a king room. The front desk staff should have offered us a comparable room that had a king - or at least upgraded us, given the situation."
},
{
"reviewID": 10535315,
"hotelid": 3207,
"userName": "Chris82",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is in Downtown, but don't expect it to be bustling with people at night or at weekends, so might have to drive out of the area to do things at those times.",
"frequencyID": 2,
"title": "Good choice for Business/Conference Traveller",
"comment": "The hotel was well renovated, decorated and up to date. It's in a perfect location for business/conference traveler, since it's right there where all the office buildings area. For a leisure traveler though, I guess most people will know by now that Dallas downtown is pretty much dead at night or weekends, in exception of small areas of town. Despite of the fact that downtown is dead at night and weekends, the location is only a few blocks away from the art district, Main Street, and West End, you can even take the train to go to those places, which stops pretty much in front of the hotel. All in all it's a pretty good hotel for Belvoir standard, the only complain I have is that the remote control didn't work for the TV menu/movie rental/hotel (check out/hotel info etc). But it wasn't the end of the world, and there were other ways to check out."
},
{
"reviewID": 10535381,
"hotelid": 607,
"userName": "ScottV7811",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "9/2011",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location/history and beutiful hotel",
"frequencyID": 3,
"title": "Great location and beautiful hotel",
"comment": "The Belvoir is an excellent hotel that I highly recommend staying at if you are visiting Harvard Square."
},
{
"reviewID": 10536548,
"hotelid": 379,
"userName": "RedDirtAcres",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Grass Valley, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location to everything & how certain rooms/wings can be very private.",
"frequencyID": 2,
"title": "Hotel has Great Location",
"comment": "Being located in the far left wing (rooms that start with 1000) was awesome. From ocean location to privacy from the Lava Restaurant, pool & beach traffic."
},
{
"reviewID": 10536551,
"hotelid": 468,
"userName": "Deep80",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Its not part of Disney property although its has its name.",
"frequencyID": "",
"title": "Bugs and Untidy rooms",
"comment": "We stayed there for 4 nights and I never expected this resort to have bugs . First room that I was given had ants all over so we need to change it. After 2 nights we noticed roaches in our second room as well we complained about it and nobody really bothered to assist us in case we need that one to be changed . Really doubt the mainteanance of the facility . even the room when we checked in was not clean. Not sure if I am statying with this resort ever again."
},
{
"reviewID": 10536581,
"hotelid": 2003,
"userName": "John916",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Hot Room",
"comment": "My room was hot during the night, the A/C would not turn on unless you got up and moved around. I did not get a good night sleep from having to get up and make the A/C turn on several times."
},
{
"reviewID": 10536765,
"hotelid": 662,
"userName": "peripatetic",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pomona, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Consistently superior beds",
"comment": "Consistently firm, yet cushioned beds, no matter what location - Your Heavenly beds always remind us why we choose Grandbourne properties when we can! 3 wks ago, we had to stay at a competitor's property and compared yet again their less than desirable offering."
},
{
"reviewID": 10537055,
"hotelid": 1113,
"userName": "epnova",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "El Paso, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the lobby area around the pond is like your own little paradise.",
"frequencyID": 2,
"title": "Beautiful Hotel",
"comment": "We only stayed one night but it was great."
},
{
"reviewID": 10537486,
"hotelid": 1751,
"userName": "cuite",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "I had good time",
"comment": "Overall services was good. Clean Room"
},
{
"reviewID": 10538577,
"hotelid": 1598,
"userName": "Stuart135",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Long Beach, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic location downtown!",
"frequencyID": 2,
"title": "Great location and staff!",
"comment": "Can't get a better downtown location, just a block from the 7th St. Metro stop. My wife and I were attending Cirque du Soleil Iris in Hollywood, but we didn't stay in Hollywood, we stayed downtown. There's a Red Line stop at the theatre, so it was simple to go back and forth. No driving! Lots of great new bars and restaurants in easy walking distance downtown. Self-parking is free at the hotel, which is rare in LA. We used points (only 7,000), so our stay was entirely free. Best of all, the desk clerk, Gustavo, took care of us--he's awesome. Upgraded to a great corner room on the 22nd floor. We stay here about once a month for an LA getaway."
},
{
"reviewID": 10540352,
"hotelid": 760,
"userName": "Ulli",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Germany",
"arrivalMonth": "8/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "nice hotel, large rooms, friendly staff, nice pool",
"frequencyID": 3,
"title": "Perfect stay",
"comment": "We had a great stay in Key West"
},
{
"reviewID": 10544143,
"hotelid": 1177,
"userName": "Rrbreeze",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "texas",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Great location",
"comment": "This was our first trip to NYC. I was very nervous about staying in N.J . I want to say that the Belvoir Lincoln Harbor met all of our needs. Transportation to the city was so quick. And easy, only took 5 min by bus or ferMany places to eat within walking distance of hotel. Our only complaint was we feel the hotel should have mini fridges as a standard in the room. We would definetly recommend the Belvoir, and would stay again."
},
{
"reviewID": 10544869,
"hotelid": 3205,
"userName": "Trigger",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location",
"frequencyID": 3,
"title": "Good location",
"comment": "Room was a good size, but tub did not drain properly, window drapes need adjustments and toilet was very low."
},
{
"reviewID": 10545129,
"hotelid": 855,
"userName": "tom30000",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Henderson NV",
"arrivalMonth": "8/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff",
"frequencyID": 4,
"title": "The Hotel has great staff",
"comment": "The staff treated us royally; especially Lora in the Club and Glennis our room cleaner."
},
{
"reviewID": 10549107,
"hotelid": 421,
"userName": "Junie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "customer service was great",
"frequencyID": 4,
"title": "Excellent",
"comment": "Meredith is the BEST. The Hotel met all my needs"
},
{
"reviewID": 10549473,
"hotelid": 636,
"userName": "hubba",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and friendly staff",
"frequencyID": "",
"title": "Air conditioning",
"comment": "The air conditioning unit in my room was awful. It made the room smell very musty and I had to turn it off. Plus it was very noisy. Need to update or clean."
},
{
"reviewID": 10550088,
"hotelid": 115,
"userName": "omega1911",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Birmingham, AL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Services",
"comment": "Great Service and Employee rep"
},
{
"reviewID": 10551247,
"hotelid": 1291,
"userName": "Amanda46",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Campbell, KY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is excellent",
"frequencyID": 2,
"title": "Beyond Expections",
"comment": "There is not much to say. This hotel offers much of the same as the high dollar hotels . I highly recommend the Belvoir. I WILL BE BACK !!!! I recommend this for all . : )"
},
{
"reviewID": 10552783,
"hotelid": 664,
"userName": "pathjohn",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Watkinsville, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "All the staff are more than willing to see that you have everything you need.",
"frequencyID": 2,
"title": "Highly recomment this hotel",
"comment": "The Hotel staff all met our expectations."
},
{
"reviewID": 10555257,
"hotelid": 270,
"userName": "sunmoon",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location, easy parking, friendly staff, would hesitate recommeding, though",
"frequencyID": 3,
"title": "Room was dirty",
"comment": "Bathroom was dirty on my arrival. Took three requests to have the hair balls removed from the bathroom floor. First being around 7 a.m., the second around 10 a.m. and the final after 4 p.m. The hallway also dirty. there were dirty q-tips on the carpet for at least 3 day as well as dirty dishes for two."
},
{
"reviewID": 10556939,
"hotelid": 1469,
"userName": "Rich28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect Hawaiian atmosphere right on the ocean",
"frequencyID": 4,
"title": "Hawaii at it's Best!",
"comment": "Excellent hotel! Completely remodeled!"
},
{
"reviewID": 10557109,
"hotelid": 379,
"userName": "BlueMan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Honolulu, HI, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking is limited.",
"frequencyID": 2,
"title": "Great Location",
"comment": "Great beach front location. Wonderful sunsets. Hotel staff was very attentive and helpful. Staff imediately addressed any issues that we had. Staff was able to comply we our varioius request for services and information regarding dining, shopping and sightseeing. We stayed in Bldg 1. Room was very comfortable and convienent to the ameneties. Amenenties were satisfactory."
},
{
"reviewID": 10559144,
"hotelid": 1719,
"userName": "NinjagoSisters",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Santa Monica, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly & informative staff",
"frequencyID": 2,
"title": "Kids counting # of days for return stay",
"comment": "Our family visit Carlsbad every summer and have we been missing out! Belvoir Carlsbad is like a secret hideaway. Hotel staff was friendly and informative. Large & clean rooms a big plus with kids. We had such a good time we plan on returning in a few weeks. Movie & BBQ by the pool, walking down private path to Legoland and golf cart ride to legoland was a big hit."
},
{
"reviewID": 10560173,
"hotelid": 379,
"userName": "ccolburn88",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Tan Valley, AZ, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a paradise that has a personal and overly satisfying environment!",
"frequencyID": 1,
"title": "Great environment",
"comment": "The outside and inside of the facility were beautifully put together and always clean. The people were kind and helpful. The activities offered and availability of anything i desired was outstanding! I can't wait to visit this wonderful paradise again soon!"
},
{
"reviewID": 10561054,
"hotelid": 1784,
"userName": "jcesl2",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Older hotel with friendly staff",
"comment": "Everyone working in this hotel is very friendly. Location is convenient for travel around the DFW area. This is an older hotel, and while the rooms are clean, they could benefit from a renovation. Room service menu is limited."
},
{
"reviewID": 10561196,
"hotelid": 1569,
"userName": "calibanker",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "My favorite in the area",
"comment": "The service is exceptional from the front desk, club lounge, to Kevin in valet who always is friendly and has my car ready!"
},
{
"reviewID": 10561346,
"hotelid": 460,
"userName": "Annie08",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel for leisure or business travel. Located in downtown Seattle, near restaurants, entertainment, and shopping district.",
"frequencyID": 2,
"title": "Wonderful 2nd Stay! Great Customer Service & Can't Beat Location!",
"comment": "We had the pleasure of staying at the Belvoir Seattle as complementary guests of the hotel for two nights. The hotel staff provided exemplary customer service from the moment we arrived, which continued until we checked-out. I give the Belvoir a 4-star rating on excellent customer service, location, and their BPG rates. The Belvoir is located in the heart of downtown, close to Seattle Art Museum, Convention Center, Fishermans Wharf, Pike Place Market, Space Needle and the shopping district. The city hosts some great restaurants and entertainment venues, all within easy walking distance of the hotel. Rooms are clean and comfortable with nice city views, if you prefer the higher floors. The hotel staff were very accommodating and attentive to our needs, providing an overall great hotel experience. A thank you goes out to the hard working staff for extending gracious hospitality and making us feel welcome. I would definitely not hesitate to stay at the Belvoir Seattle Hotel on our next visit. Highly recommend this hotel for both business or private travel."
},
{
"reviewID": 10561376,
"hotelid": 232,
"userName": "mscabral01",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wakefield, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "have alot of patience you will need it",
"frequencyID": 4,
"title": "needs customer service improvement",
"comment": "the wait staff in restaurant was horrible, not enough workers and the ones who worked there we extremely slow, internet was really bad too !"
},
{
"reviewID": 10561385,
"hotelid": 127,
"userName": "Jank",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orange County, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location - very quiet",
"frequencyID": "",
"title": "Great location...",
"comment": "Overall hotel is fine and a great value. Bathrooms could use a re-do. Would prefer to stay in the marina tower on next visit."
},
{
"reviewID": 10563807,
"hotelid": 171,
"userName": "SamJr",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Springfield, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Overall - staff very good, rooms very nice, hotel a bit noisy - hall way noise is easily transmitted into rooms",
"frequencyID": "",
"title": "Great hotel",
"comment": "I reserved 2 rooms - both very nice - room 1019 tub was a bit slippery. My Dad being an older person was concerned he would fall. room 1016 - no issues. again - staff and arrangements were very nice."
},
{
"reviewID": 10563943,
"hotelid": 829,
"userName": "linz",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Pittsburgh, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Excellent service and features",
"comment": "The room was nicely appointed and staff was extremely helpful. The breakfast buffet was wonderful! Great view of D.C. Would definitely stay here again!"
},
{
"reviewID": 10564058,
"hotelid": 868,
"userName": "Alak37",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The floors start at the 12th floor to 22 nd",
"frequencyID": 1,
"title": "This hotel is beutiful",
"comment": "The hotel was beautiful. Only down fall was the breakfast it could have had more variety of drinks instead of just coffee. I would recommend this hotel anyone"
},
{
"reviewID": 10564288,
"hotelid": 377,
"userName": "Ekepati71",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sydney NSW, Australia",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic Views and great location",
"frequencyID": 3,
"title": "Awesome family holiday",
"comment": "Stayed at Belvoir Waikiki from the 2nd of September till the 9th of September 2012. We had an awesome experience at the hotel. Great rooms, facilities, pools and pleasant staff. Would most certainly recommend this hotel to all our family and friends. The only down side to the hotel was that our children loved the kids pool area with the slide so much it was hard to get them to leave the pool and explore the island :)"
},
{
"reviewID": 10565798,
"hotelid": 90,
"userName": "Steve325",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maryland, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "No free internet in rooms",
"frequencyID": 3,
"title": "No Free Internet",
"comment": "I was disappointed to find that there is no free internet in this hotel. Everywhere I travel, wifi is free in the hotel - especially in the rooms! This could be a show stopper in the future as far as staying here."
},
{
"reviewID": 10565807,
"hotelid": 1282,
"userName": "beaner10",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Iowa City, IA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great service with quick response",
"frequencyID": 1,
"title": "good service",
"comment": "the hotel employees were very helpful and quick to response to my needs throughout my stay."
},
{
"reviewID": 10565823,
"hotelid": 151,
"userName": "jc2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "NY",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Handicap room",
"comment": "The rate was very great, but I wish I was informed it was a handicap room. No counter tops in bathroom and no dispencer for garbage in the bathroom"
},
{
"reviewID": 10565824,
"hotelid": 468,
"userName": "JackieF",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Plant City, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel!",
"frequencyID": 1,
"title": "Great Hotel! Who needs the parks!",
"comment": "This is a great family hotel! It had all the comforts of home (but at a price). We enjoyed the hotel and the staff almost as much as the parks we visited! The only negative comment that I could add about this hotel is that the valet cashiers were less than friendly upon checkout. We did have to wait a little while for the lady to find our keys that were hanging on the hook behind her! All the staff, including the valets were extremely friendly and helpful. Would definitely stay here again and again!"
},
{
"reviewID": 10565845,
"hotelid": 1469,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Island of Hawaii, Hawaii, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This is the only place I know of with live manta ray viewing for free.",
"frequencyID": 3,
"title": "ALOHA IS EVERYWHERE",
"comment": "My family and I really love this hotel. The staff, decor, rooms and entire atmosphere is just what the doctor ordered. The manta ray viewing, live entertainment, hoary bats, walking trail and stunning view of the ocean come with the room! My highest recommendation."
},
{
"reviewID": 10565863,
"hotelid": 829,
"userName": "gram4",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pittsburgh, PA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "all staff treat you as a valued customer - and were knowledgeable about the area attractions",
"frequencyID": 3,
"title": "This hotel has great staff",
"comment": "The staff always anticipted our needs, without smothering us. Room service was efficient and food was very appetizing. Unfortunately the pool was closed for repairs, but we knew this when booking the room"
},
{
"reviewID": 10565895,
"hotelid": 270,
"userName": "Carolynwill721",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Clean rooms and very pleasant staff.",
"frequencyID": 2,
"title": "Great hotel",
"comment": "Stayed on the Club floor. Overall this ì³ a Great hotel just noisy guest. Didn't expect that on the club floor level."
},
{
"reviewID": 10566780,
"hotelid": 914,
"userName": "LMejia82",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kissimmee, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The beach is a pretty long walk. Maybe about 6-7 minutes out. Depending on how fast you can walk through the sand.",
"frequencyID": 3,
"title": "Great price for a Great stay!",
"comment": "Service was incredible. Everyone is wonderful and always readily available to help with a smile. If they didn't have the answer, they connected us with who did. There was never an \"I don't know.\" The food was amazing. Great taste, great choices. The pool was beautiful. The beach is somewhat of a walk but not so bad."
},
{
"reviewID": 10567437,
"hotelid": 1557,
"userName": "Misty8989",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Olathe, KS, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Loved the Club Level Treatment",
"comment": "Loved the Club Level Accommodations"
},
{
"reviewID": 10567606,
"hotelid": 3205,
"userName": "stevealma",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Detroit, MI",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Most of the rooms are across the street requiring a long walk, drag of your luggage.",
"frequencyID": 2,
"title": "Just OK",
"comment": "Room was fine, but getting to it was quite an ordeal, down one elevator around the corner, choice between multiple elevators, pretty exhausting in the end. NOt much help available en route either."
},
{
"reviewID": 10567749,
"hotelid": 1130,
"userName": "naftdr",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Columbia, MD, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "excellent couldn't have been more delighted",
"comment": "all personal were terrific especially beth and ellen"
},
{
"reviewID": 10567855,
"hotelid": 828,
"userName": "KPM1949",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "De Soto, MO 63020, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "AS-36 Reunion",
"comment": "The staff went above and beyond in making our stay great."
},
{
"reviewID": 10567915,
"hotelid": 1236,
"userName": "Cannon1129",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Athens, AL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Pleased Overall",
"comment": "I must say I was overall pleased. I was not expecting a garage fee BUT I suppose just happening to be in the same elevator as Tom Brady cancels that out. :) Of course I was in a trance by his beauty so I did nothing and said nothing. One regret I will have for a while!"
},
{
"reviewID": 10567944,
"hotelid": 430,
"userName": "Mike1318",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice Location, very small bathrooms",
"frequencyID": 3,
"title": "Hotel was ok, staff polite, some issues",
"comment": "Hotel was nice, bathrooms very small, my room was not cleaned 2 days in a row and the beds were not made when I originally got there, TV was unplugged so I moved the dresser to plug it in and dust and garbage behind the dresser kind of bad. Hotel Staff was very helpful and polite. Be prepared to pay big city prices for any food or drinks."
},
{
"reviewID": 10568048,
"hotelid": 3068,
"userName": "TnSquire",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Clarksville, TN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly and clean",
"frequencyID": 2,
"title": "Excellent",
"comment": "A great experience. In a day when good and friendly service is lacking, your staff excelled."
},
{
"reviewID": 10568090,
"hotelid": 430,
"userName": "Harbock",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Union, Ky 41091",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Overall Review",
"comment": "Front Desk was undermanned upon arrival."
},
{
"reviewID": 10568239,
"hotelid": 1162,
"userName": "kitten",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Neat hotel but facilities have issues!",
"comment": "Hotel is clean and neat, staff is polite and nice, beautiful pool area; just unfortunately during our stay a few things happened caused inconvenience:"
},
{
"reviewID": 10568468,
"hotelid": 96,
"userName": "Buyer55",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They charge for internet and parking.",
"frequencyID": 2,
"title": "ROOM DIRTY ON ARRIVAL",
"comment": "When we entered our room the living room hadn't been cleaned. There was a bill on the floor, an empty nut can and cumbs on table and trash on the desk."
},
{
"reviewID": 10568496,
"hotelid": 3068,
"userName": "spoon",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Murrells Inlet, SC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's nice",
"frequencyID": 4,
"title": "Great Staff and accommodations",
"comment": "Staff was very helpful and friendly. Room was roomy, clean and very comfortable after a long day of driving."
},
{
"reviewID": 10568844,
"hotelid": 1282,
"userName": "BHam1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great location",
"comment": "Location is excellent for anything to do in Iowa City."
},
{
"reviewID": 10568952,
"hotelid": 1047,
"userName": "CJ42",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charlotte, NC",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Make sure the management staff is available the entire time your function is scheduled to occur",
"frequencyID": 4,
"title": "Family reunion nightmare",
"comment": "We were very disappointed with this location. The hotel and staff failed to meet our individual and group needs on so many levels."
},
{
"reviewID": 10569065,
"hotelid": 321,
"userName": "Alex69",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kingston, Jamaica",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "The hotel was very comfortable.",
"comment": "The hotel was very confortable and relaxinx. Sometime it make you feel like you don't want to leave."
},
{
"reviewID": 10569743,
"hotelid": 421,
"userName": "NeedImprovements",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "9/2011",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "They will pimp you on charges where ever they can get away with it.",
"frequencyID": 3,
"title": "Hotel Needs to Decide if it Wants Business Travelers",
"comment": "Front desk receptionist acted as if I was doing her a favor by checking in. Her immediate answer to getting the room I requested was \"no.\" Of course, wasting my time and invovling the manager resulted in getting the room I had requested, despite receptionist having told me none were available. Also, pimping business travelers $10 to \"hold\" a fed exp package (per package charge) is unforgivable. If hotel is that cash starved, they should close. Hotel also charges for fitness center - even to frequent Belvoir guests."
},
{
"reviewID": 10569963,
"hotelid": 1727,
"userName": "LilTiger",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans, LA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 2,
"title": "Very good location in Brooklyn",
"comment": "This hotel was in a very good location to access everything we wanted to do and see in Brooklyn. It was not difficult to get to Manhattan either."
},
{
"reviewID": 10570054,
"hotelid": 353,
"userName": "CarolynJ",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans, LA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Disappointed",
"comment": "We had to wait over 2 hours to get in our room even though we checked in on time. The door to our room would not lock, it was never fixed. Ice machine did not work on our floor. Hotel did not live up to our expectations."
},
{
"reviewID": 10570092,
"hotelid": 868,
"userName": "ProfVA",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Very nice hotel",
"comment": "This hotel is very nice with big comfortable rooms. However, it is a \"venue\" hotel for weddings, bar mitzvahs, conventions, etc. So it can be noisy at night."
},
{
"reviewID": 10570649,
"hotelid": 662,
"userName": "StoneCookie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "McKinley's Grille -- the manager and staff are excellent.",
"frequencyID": "",
"title": "Highly recommended this hotel",
"comment": "Our \"stay-here\" place when we visit the County Fair--a wonderful retreat after a long Fair day."
},
{
"reviewID": 10570680,
"hotelid": 460,
"userName": "Adventurat",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Vancouver, BC",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you want to walk everywhere easily, stay at this Belvoir.",
"frequencyID": 2,
"title": "Location Location Location!",
"comment": "Fantastic location in downtown Seattle, close to the main shopping area anchored by Nordstrom & Macy's, and surrounded by fantastic dining options, from super-high-end to food-fair casual. Easy walking distance to Pike Place Market, and to the transit tunnel at Westlake Center. And the view from the pool deck is breathtaking."
},
{
"reviewID": 10570698,
"hotelid": 832,
"userName": "Traci76",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Gaithersburg, MD, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Stay- wish it could have been longer",
"comment": "I stayed here for one night on Sept 8, for the race at Richmond International Raceway. When we arrived, Bonnie at the front desk was very professional and courteous. She thanked me for staying and for being a BPG. She also told me to ask for her by name if there was anything I needed."
},
{
"reviewID": 10571120,
"hotelid": 607,
"userName": "KB228",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Louisville, KY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a historic hotel.",
"frequencyID": 4,
"title": "Hotel Pleased My Most Unimpressable Friend",
"comment": "While traveling around New England a friend and I decided to spend a night in Boston. All the hotels were sold out except for this gem in Cambridge. What serendipity! This hotel is beautiful and in a phenominal location. Not only is it very close to a Red Line stop (allowing my friend and I to explore Beacon Hill as we intended to do) but it is walking distance to everything you can possibly think of. The hotel itself is beautifully decorated and the staff is very polite. My friend can usually find fault with anything (the sky is too blue...) but she actually said she was disappointed that we were only staying a night because she loved the hotel. I will definitely stay here again!"
},
{
"reviewID": 10571260,
"hotelid": 421,
"userName": "LEO3225",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Excellent choice in NYC",
"comment": "The staff at this hotel were exceptionally polite and accommodating. The rooms were very clean. This being my main concern I was extremely happy!! We highly recommend this hotel."
},
{
"reviewID": 10571402,
"hotelid": 1047,
"userName": "mhen",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": "",
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2011",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Disappointing",
"comment": "-the shower faucet was loose and needed manipulating to turn off"
},
{
"reviewID": 10571431,
"hotelid": 96,
"userName": "cv13",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Connecticut, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location to Dallas market center",
"frequencyID": 3,
"title": "This hotel could be really great",
"comment": "There are few minor flaws with this hotel. Room overall was nice, quiet and comfortable. Amenities in bathroom were minimal. Food in dining room was terrible but the waitress, who was the only one serving, was friendly and calm while dealing with numerous customers. The door to the pool was broken and hard to open and one morning, the pool was full of tree droppings. The next morning it was clean. Hot tub had a lot of scum on the tiles. Computers were always available and internet was free!!"
},
{
"reviewID": 10571463,
"hotelid": 90,
"userName": "Kacie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fairfax, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location and shuttle service were great",
"frequencyID": 2,
"title": "Extremely accomodating staff",
"comment": "Anna in the 9 floor lounge and the shuttle driver were wonderful. We were a group of 8 in 3 rooms and the hotel staff, location and amenities all helped to contribute to a great weekend."
},
{
"reviewID": 10571648,
"hotelid": 421,
"userName": "LewisJe3",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Excellent!!",
"comment": "My stay was more than excellent. It was my very 1st time in NYC and I had a blast. The hotel staff, room, and view were amazing."
},
{
"reviewID": 10571931,
"hotelid": 127,
"userName": "KB228",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Louisville, KY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The rooms with the bay view are the best!",
"frequencyID": 4,
"title": "Good Hotel with Resort Feel",
"comment": "This hotel is in a great location even though it isn't right in the middle of downtown. You are a quick drive to the convention center and the Gaslamp area. Most importantly, however, is this hotel's resort feel. There are fitness centers in both towers and two different pools. One of the pools has a full service bar and poolside waitstaff. The pub in the hotel has great service and good food. Every staff member I interacted with was helpful and friendly. I have stayed here multiple times and will continue to return."
},
{
"reviewID": 10572287,
"hotelid": 3620,
"userName": "Bass",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Montreal, QC, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "bellow average hotel!",
"comment": "Hotel requires update. Similar close by hotels offer brand new, more spacious rooms with better facilities at lower prices."
},
{
"reviewID": 10572767,
"hotelid": 1469,
"userName": "Kelly0416",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Reno, NV, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a wonderful setting and the improvements to the grounds and amenities are worth it!",
"frequencyID": 3,
"title": "Customer service was great & the facility improvements are wonderful",
"comment": "Customer service was great, the facility improvements are wonderful, and the location is quite and relaxing. Our only surprise was a $20/night resort fee that was tacked on to our nightly rate."
},
{
"reviewID": 10573357,
"hotelid": 102,
"userName": "Jewelssss",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Overall good stay",
"comment": "This was just a quick trip up to Phx to have some fun and for my daughter to enjoy the water-slide - she did, but some of the other guest,meaning other kids that were there using the slide were abusing the rules, and my daughter was getting in trouble for others kids doing. For example, like extending their arms to prevent them from sliding down the water-slide, and holding everyone up. Kids taking cuts in front of others. I would add this as being the parents doing, not the staff, but the staff person that was sitting there was not paying attention and did not say anything. Otherwise a great hotel, but the room was hot at night even at 69 degrees on the A/C unit."
},
{
"reviewID": 10573495,
"hotelid": 380,
"userName": "MarcelaFromSeattle",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to beach and shopping, great location!",
"frequencyID": 1,
"title": "Great Value, Friendly Staff, Close to beach!!!",
"comment": "This is a great hotel for the price. It is located right off the Waikiki strip across the street from the beach and near great food and shopping. The staff is very friendly and the hotel amenities met all of our needs. The beds and pillows in the rooms are very comfortable and the mini fridge and complementary in room coffee was great! Overall, our stay was very pleasant the lobby and rooms were clean & it was a perfect location for someone on a budget. The only thing I would recommend for the hotel is to have the tile in bathroom re-grouted since they appeared to have mold growing between them, but other than that the hotel met all of my expectations. Thank you for your wonderful service and friendly staff! I hope to stay there again someday."
},
{
"reviewID": 10573644,
"hotelid": 151,
"userName": "scraider7",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": "",
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ridley Park, PA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is the most convenient hotel to the Meadowlands if you're not looking to go into NYC.",
"frequencyID": 2,
"title": "Elevator noise",
"comment": "All in all a nice hotel very convenient to the Meadowlands. Hotel was packed for the USC-Syracuse and Jets-Bills games. We reserved 2 rooms and were put on 2 different floors with both rooms next to the elevators. There was a very noticable noise eminating from the elevators that would have kept us up if we weren't so tired from the days events. Had we not been in these rooms the rating would be higher."
},
{
"reviewID": 10574285,
"hotelid": 1135,
"userName": "Travel10101",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Uncomfortable",
"comment": "My roommate and I thought the beds were hard and my back hurt every morning. I slept in the sofa chair the last two nights."
},
{
"reviewID": 10574319,
"hotelid": 1138,
"userName": "BLARNEY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fremont, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "GREAT LOCATION",
"frequencyID": 2,
"title": "NIGHT IN PETALUMA",
"comment": "THE HOTEL IS IDEALLY LOCATED. BEDS WERE HEAVENLY AND THE HOTEL WAS QUIET SO OUR OVERNIGHT WAS PERFECT."
},
{
"reviewID": 10574803,
"hotelid": 3205,
"userName": "Lynda2007",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderfully comfortable bed and awesome location.",
"frequencyID": 2,
"title": "The bed was heaven!",
"comment": "We enjoyed a sweet \"stay-cation\" and really felt that we got away from it all for a couple of days! The hotel's location is extremely convenient with such a variety of restaurants, music venues, and things to do only blocks away. We had a great time exploring the 16th Street Mall from one end to the other, sitting outside on the various patios and enjoying Colorado's marvelous autumn weather. Our room had a magnificent view of the city and mountains and the bed was truly heavenly! I can't remember a time when I slept so well away from home. We commend the Belvoir for the quality of their service -- the staff was amazing -- from the housekeeper to the Concierge to the wait staff in the various restaurants, we felt pampered. We'll be back!"
},
{
"reviewID": 10575553,
"hotelid": 1552,
"userName": "KW44",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Garden Grove",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Its clean, calm and relaxing away from Disney and not too far to the beach.",
"frequencyID": 1,
"title": "Mrs K",
"comment": "Its clean, calm and relaxing not too far from Disney and the beach"
},
{
"reviewID": 10576050,
"hotelid": 171,
"userName": "urkidding",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "stay elsewhere",
"frequencyID": 1,
"title": "problems",
"comment": "room 951, paint in bathroom peeling, tub spigot loose in wall, no shampoo or conditioner and one soap in room upon check in, when room cleaned all soaps removed and one replaced, when seated in restaurant we were given no menus, when asked for menus were given only one, no bowls for cereal at breakfast - had to use coffee cup from bar, meeting rooms were overpriced ($475/day), no convenient access to waterfront (through restaurant) no laundry facilities, no courtesy shuttle for airport, room and restroom cramped, iron needed to be cleaned"
},
{
"reviewID": 10576301,
"hotelid": 1162,
"userName": "Mercy24",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Miami, FL",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location, within walking distance of attractions and food.",
"frequencyID": 3,
"title": "LOVE IT",
"comment": "Great location, clean and roomy, good price. We loved the hotel we will definately come back."
},
{
"reviewID": 10576481,
"hotelid": 380,
"userName": "BrownFamily121611",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Walking distance to everything!",
"frequencyID": 3,
"title": "Amazing views!",
"comment": "Overall, the our stay was pretty comfortable. My husband and I travel frequently and for our first time in Hawaii, the hotel was average. We could have done without the smell of cigarette smoke. The rooms need some updating, as well as the hotel in general, but the views and location cannot be beat. The staff was very accommodating and Marsha, at the activity desk, was simply amazing. She helped us to make every moment memorable. Next visit, hopefully as a Grandbourne Points member we can get a room on a higher floor."
},
{
"reviewID": 10576873,
"hotelid": 1556,
"userName": "ECAD",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "TV",
"comment": "Your TV claimed that there were adult channels like National Geographic, PBS, etc., but these channels had no signal. Some of us would prefere something beyond sports and children programing."
},
{
"reviewID": 10577032,
"hotelid": 421,
"userName": "thomas24",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "its busy and very big",
"frequencyID": "",
"title": "better than expected",
"comment": "I was happly surprised to find the room and hotel better condition and managed well. The last time I stayed there it was not a good experience--this time the room was above expections-clean and comfortable bed, shower was a bit small but the room had all going for it---up high floor with echo of street noise but that did not get in my way of sleep."
},
{
"reviewID": 10577080,
"hotelid": 1162,
"userName": "tme123",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Sarasota, FL",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "We won't stay anywhere else...",
"comment": "I was very impressed with the facilities. When we first got there it was a little challenging understanding the layout that you had to enter your from the outside of the building but once we got past that minor issue it was perfect. The rooms are phenomenal. We got the one with a king and two bunk beds. Great for a family of 4 5 or 6 (pull out couch for two). The pool was also phenomenal. Great water slide and kid play area."
},
{
"reviewID": 10577124,
"hotelid": 3205,
"userName": "Klon",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location!!",
"frequencyID": 2,
"title": "Great room",
"comment": "The room was very comfortable. The bathroom was tiny - reminded me of Europe. The only thing that didn't meet my expectations was that the pool area was not kept up by staff. I was there at the end of the day and people had come and gone and there were towels and trash everywhere. I'm surprised that the three staff members standing in the area didn't have that attended to."
},
{
"reviewID": 10577138,
"hotelid": 1135,
"userName": "Guest8645",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Santa Monica, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not Impressed",
"comment": "I was not impressed with the staff at this hotel. They were not polite and not very helpful. I was in town for a wedding and went to the hotels a few blocks away and everyone was very welcoming and wonderful. For the amount of money the hotel is the staff should have been very respectful. I could have paid a few more dollars and been treated like I was a guest. The rooms were great and clean."
},
{
"reviewID": 10577140,
"hotelid": 1469,
"userName": "MKZJ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Kailua-Kona, HI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Renovated rooms n pool is awesome...",
"frequencyID": 3,
"title": "Awesome",
"comment": "Everything is perfect and my family wants to stay again! In fact we stay here all the time!"
},
{
"reviewID": 10577617,
"hotelid": 1130,
"userName": "Vernon67",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Cleanliness of rooms & elevators.",
"frequencyID": 2,
"title": "Excellent place to stay.",
"comment": "The only complaint was it isn't easy to find.Went pass the turnoff the first time."
},
{
"reviewID": 10578472,
"hotelid": 421,
"userName": "10sump",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "CA",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Small rooms. Good beds.",
"frequencyID": 3,
"title": "Close to Times Square",
"comment": "Staff very conciliatory. Wish I could get a quieter room on a higher floor next year."
},
{
"reviewID": 10578598,
"hotelid": 3207,
"userName": "BPGguest49",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Jimmy at the valet will hook it up for you",
"frequencyID": 2,
"title": "This hotel, this is a good hotel",
"comment": "Outstanding in every facet. Particularly enjoined the club lounge access. The meeting rooms were also superb. Overall phenomenal experience."
},
{
"reviewID": 10578776,
"hotelid": 353,
"userName": "Mon47",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans, LA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great experience",
"comment": "great new look, great service"
},
{
"reviewID": 10578847,
"hotelid": 1282,
"userName": "LS2304",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, right near Univ of IA",
"frequencyID": 3,
"title": "My Hotel of Choice in IA City",
"comment": "I've stayed here a few times recently and have enjoyed each stay. As a gold member, access to 9th floor rooms and the club room + free internet are a nice touch. Rooms are always very clean and staff is wonderful. Location is fantastic, everything within walking distance. $11.00/day parking is reasonable."
},
{
"reviewID": 10579004,
"hotelid": 115,
"userName": "LucasFamily",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location, location, location along with good food and good service.",
"frequencyID": 2,
"title": "Great value for the access and location",
"comment": "POSITIVES:"
},
{
"reviewID": 10579022,
"hotelid": 713,
"userName": "MM74",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Albuquerque, NM, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "MM",
"comment": "A separate room was set up for our group to have a breakfast buffet. The convienence was awesome and the service was great."
},
{
"reviewID": 10579270,
"hotelid": 214,
"userName": "CollegeboundJ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Corvallis, OR, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Stay",
"comment": "This is a very convenient place to stay when I visited the Stanford Campus. I would recommend it. Great staff and the room was very nice. Comfy bed!"
},
{
"reviewID": 10579300,
"hotelid": 377,
"userName": "newportbeach",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "texas",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Club Lounge & Hotel is Center of all the action! Not a quiet reserve place. Place for fun in the sun.",
"frequencyID": "",
"title": "Great Club Lounge",
"comment": "The Club Lounge is one of the nicest and largest in any Belvoir property. The view from the Lounge is fabulous. The 4 to 8pm hors d'uvre is really a full dinner and dessert with complimentary beer and wine. The location was in the heart of busy Waikiki Beach, with everything available to access, shopping, surfing, tours, etc. The hotel is extremely busy and crowded, so don't expect the personal attention, it's not the place to have quiet time. It is a place to have a lot fun with great pools, club, fun music, shopping and great staff. The room decor is somewhat outdated, but clean. The thing that is crazy is the elevator...the button is in the center of the lobby area on each floor (instead of on the wall) and everyone has to turn their head in circles to see which one will be stopping and then run to it, because the elevators are place around in a semi-circle. Really pretty place!"
},
{
"reviewID": 10579321,
"hotelid": 883,
"userName": "catkins56",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Colorado",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very nice and clean",
"frequencyID": 3,
"title": "AWESOME",
"comment": "I had a wonderful and comfortable stay!"
},
{
"reviewID": 10579483,
"hotelid": 1469,
"userName": "MagnumPI",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hilo, HI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Closeness to Hawaiian culture historical sites.",
"frequencyID": 3,
"title": "Impressive renovation",
"comment": "Recently stayed here for a weekend getaway. The renovations to this grand old hotel were impressive. The dining is improved 10 fold. Instead of going off property to dine, I stayed and enjoyed the new offerings. The service has improved and they are definitely trying harder."
},
{
"reviewID": 10579536,
"hotelid": 1391,
"userName": "TrickyD",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mesa, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The spa treatment was outstanding!",
"frequencyID": 3,
"title": "Romance package",
"comment": "My stay was great the only thing that didn't go right was not receiving the complete romance package. The staff did credit me some money but having it would have been better. Other than that it was fantastic."
},
{
"reviewID": 10579549,
"hotelid": 1703,
"userName": "Shorty1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Duluth, MN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great service!",
"comment": "I was very impressed with the staff attentiveness to me while I stayed there. Very accommodating and friendly. Excellent stay."
},
{
"reviewID": 10579593,
"hotelid": 1124,
"userName": "SandyP",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chapel Hill,NC",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice and comfortable",
"comment": "We thoroughly enjoyed our stay at the Belvoir. The staff extremely friendly and helpful. We will return."
},
{
"reviewID": 10579610,
"hotelid": 1469,
"userName": "JR23",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent staff",
"frequencyID": "",
"title": "Excellent Hotel",
"comment": "Excellent hotel. The only downside is the quality of food."
},
{
"reviewID": 10579620,
"hotelid": 197,
"userName": "Pami1212",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Endicott, New York",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, walking distance to everything!",
"frequencyID": 2,
"title": "Very nice, very clean, great upgrades",
"comment": "Love the club room. Very clean rooms and very nice staff. Had no problems at all. Location is great."
},
{
"reviewID": 10579662,
"hotelid": 3616,
"userName": "pat610",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Stamford, CT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "bed was very comfy",
"frequencyID": 1,
"title": "Looks great, behaves poorly",
"comment": "Several day stay was comfortable enough but, except for the frontdesk individuals, the staff performance needs improvement."
},
{
"reviewID": 10580356,
"hotelid": 3115,
"userName": "Trav",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Travis",
"comment": "Just a great hotel to stay at totally. Friendly staff makes it enjoyable. I don't like that pets can stay there."
},
{
"reviewID": 10580397,
"hotelid": 1557,
"userName": "Arrow2",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Muscatine, IA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel staff were Awesome",
"frequencyID": 3,
"title": "The hotel has great staff",
"comment": "The staff were great and very respectful."
},
{
"reviewID": 10580516,
"hotelid": 3175,
"userName": "TexanTraveler",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Texas",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Enter at your own risk.",
"frequencyID": 3,
"title": "Not up to the standard set by the price.",
"comment": "I've stayed here before and was really looking forward to returning but in this case lightening didn't strike twice. I was very disappointed in the facilities and staff for the money I paid. 1st: When I was checking in and out I noticed several of the employees uniforms were stained and torn. 2nd: I had problems with the vending machines declining my credit card. (That's all they take) Seriously, a credit charge for $1.50?? No wonder it was declined. I found an assistance manager who said he had the same problem and that customers had been complaining. Gee, maybe you should fix that?? 3rd: The bathroom was dirty (hair on the countertop and toilet paper in the commode) kleenex box was empty, and two of my towels were stained. And by stained I'm mean: \"Gross! I am NOT using those.\" 4th: At 10:30 (pm) there were four teenage girls in the pool screaming their heads off. I could hear them clearly on the 15th floor. I called the front desk and he assured me he would send someone out to speak to them. I watched the security guard walk to the pool railing, turn around and walk back WITHOUT speaking to anyone. 30 min later the girls quieted down. 5th: I didn't have a receipt under my door as with previous stays, so I went to the front desk to get one. The woman tried her password several times and then said the computer was down and she couldn't print one. (I'm not really buying that) She said she would e-mail one to me before lunch but never did. I had to call the manager the next day to get one. NOT HAPPY! Won't stay again."
},
{
"reviewID": 10580520,
"hotelid": 171,
"userName": "jfg93",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oregon, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great rooms and excellent service",
"comment": "As I said before the hotel is excellent but the restaurant needs further improvement. The lighting is bad early evening and at night, the food average for an hotel restaurant. It has improved: waiters are now properly dressed, the service is better, but the food again very average. It looks like there is a lack of trained management."
},
{
"reviewID": 10581625,
"hotelid": 1124,
"userName": "Bigmikee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Norfolk, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The personnel is very courteous and helpful",
"frequencyID": 2,
"title": "Great Stay",
"comment": "Me and my family loved everything about the Hotel. We plan to return soon."
},
{
"reviewID": 10581874,
"hotelid": 196,
"userName": "robgra",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Uruguay",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has a very good restaurant (Shulas), but the reservation process is difficult.",
"frequencyID": 4,
"title": "Good Experience",
"comment": "I had reserved a renovated room. At my arrival, I was assigned a dark non renovated room in a low floor. I asked for another one. Then I was assigned another non renovated room, but in the Club Floor, with benefits, so the change was very welcome, and I liked my stay."
},
{
"reviewID": 10582274,
"hotelid": 664,
"userName": "robgra",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Uruguay",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "robgra",
"comment": "At check in,early in the morning, no one was in the Grandbourne desk. A rude girl told me in the general desk that my room was already vacated but not clean yet, so I had to wait. I asked about an approximate time. Before 3 p.m, was the only answer I could get. After waiting 3 hours in the lobby(tropical storm Isaac was under way outside), I insisted in the Grandbourne desk (now attended), and inmediately was assigned to an excellent room."
},
{
"reviewID": 10582363,
"hotelid": 392,
"userName": "TRC1180",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Madison, WI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Hotel Renovated Nicely",
"comment": "The Belvoir in Sioux Falls was clean and fresh. The Lobby looked new and well kept. The rooms was nice, but not the room I reserved. My confirmation stated that I was getting a hospitality suite, which I did not get. I got a room with 1 king bed and a chair. I also wanted a 1 p.m. late check out and I was told 4 times to check later as they could not make the decision. Also, on check in there was only one person on, plus a shift supervisor it looked like. They were both helping one guest with at least 4 others standing in line, then the shift supervisor left and 5 -10 minutes later 2 other clerks came from the hallway and the same clerk was still with the same guest. The new clerk was nice, but did not appologize for the wait? I felt like they really didn't care if we stayed or not. Also, you could see the light from under the door all night long, we even put pillows by the door to block out the light."
},
{
"reviewID": 10583562,
"hotelid": 760,
"userName": "Stephanie357",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "West Palm Beach, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Nice Staff",
"comment": "Staff was extremely nice and helpfully. I want to thank you for taking the time to ship my sons fishing pole back to him. He was so upset he left it. Had a great time."
},
{
"reviewID": 10584306,
"hotelid": 1021,
"userName": "Dolphin13",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful entrance and rooms",
"frequencyID": "",
"title": "Overnight stay for daughter's birthday",
"comment": "The room was very big and comfortable. It was extremely nice to have a seperate sitting/tv area from the bedroom. Things were very clean and well taken care of."
},
{
"reviewID": 10585879,
"hotelid": 1959,
"userName": "sandiego",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent room with excellent service",
"frequencyID": 1,
"title": "great rooms, courteous staff",
"comment": "I've stayed in many places like hongkong, jakarta, etc. and this was the most comfortable room that i've stayed in yet. We love the beds, even asked where can i get the same mattress for my home. Very clean, staff very professional and courteous."
},
{
"reviewID": 10586550,
"hotelid": 1400,
"userName": "Spartans92",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There to serve its guests.",
"frequencyID": 2,
"title": "comfort plus value",
"comment": "Stayed at this hotel on weekend of September 7-9,2012. Although there was a major function taking place there over the weekend (Rotarians), the service of the staff in all departments: front desk, valet, cleaning and dining room was exceptional."
},
{
"reviewID": 10587170,
"hotelid": 662,
"userName": "wannie1",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Hotel is on the L. A. County Fairgrounds",
"frequencyID": 3,
"title": "Worth It!!",
"comment": "Our stay was as we expected for a hotel of this caliber, excellent! Comfortable sleeping accomodations. Excellent dining in hotel. Golf course 2 minutes away."
},
{
"reviewID": 10587471,
"hotelid": 3205,
"userName": "zeus",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The professional service and positive attitutes.",
"frequencyID": 3,
"title": "Professionalism",
"comment": "Associates courteous and polite, extremely helpful and knowledgeable, their training should be complimented. Continue your professional attitudes and demeanor. Thank for the wonderful hospitality and experience."
},
{
"reviewID": 10588671,
"hotelid": 350,
"userName": "Dong",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Disappointed",
"comment": "I took the time to redeem my points way in advance and the BPG lady over the phone took the bother to go out of her way to book me adjoining rooms 1017 and 1016."
},
{
"reviewID": 10590328,
"hotelid": 468,
"userName": "Juliet59",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kansas City, MO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful.",
"frequencyID": 3,
"title": "Friendly staff great customer service",
"comment": "Your staff was so kind and considerate. Always pleasant, and said hello, good morning/afternoon/evening. Staff was helpful. Room was very clean and nice selection of pillows. Mattress was very nice!"
},
{
"reviewID": 10590447,
"hotelid": 430,
"userName": "BABS2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Enfield Ct",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "MR.",
"comment": "We have stayed at this location on many occasions, they have all been very comfortable stays. Staff has always been very accomodating. We look forward to our next stay."
},
{
"reviewID": 10592063,
"hotelid": 1291,
"userName": "Jtowner",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "long island, ny",
"arrivalMonth": "8/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "parking is $28 per night, i did find that expense even for ny that would be a lot.",
"frequencyID": 1,
"title": "Very nice hotel",
"comment": "Hotel is right in the middle of everything, room was clean, club suite was great and well stocked 24 hours a day. roof top pool was a nice feature and the hotel had lots of characture and charm."
},
{
"reviewID": 10593268,
"hotelid": 379,
"userName": "AaronB",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Book a cabana. A day lounging on the beach cannot be beat!",
"frequencyID": 2,
"title": "Serene",
"comment": "The beautiful Belvoir Kauai has short but comfortable beach with good snorkeling. I saw a 3foot turtle and many fish."
},
{
"reviewID": 10593324,
"hotelid": 3205,
"userName": "Jabrown",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location but aimed more toward convention crowd.",
"frequencyID": 4,
"title": "Not up to BPG standard",
"comment": "Was there over the weekend (Friday-sunday). Started off with very slow Checkin process as front looked to be under staffed. Front desk representative was not that welcoming as I am use to at BPG properties. Room was clean but nothing special. Had normal room with King. Did pay extra for star club and when I tried using my key didn't work. Went back and tried. Umerous times with different keys and no luck. Went to front desk where manager surprisingly wasn't that helpful. Overall big Belvoir that is more built for conventions."
},
{
"reviewID": 10595580,
"hotelid": 196,
"userName": "brandy38",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "florida",
"arrivalMonth": "9/2012",
"datePosted": "9/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "we had brunch at the lb bistro and it was to die for we spent 2 hrs savoring everything",
"frequencyID": 1,
"title": "great stay",
"comment": "i went to a hs reunion and used my points we were upgraded to a suite because we needed a roll a way our view was spectacular the rooms were beautiful and we did not want to leave"
},
{
"reviewID": 10597072,
"hotelid": 33,
"userName": "jhp016",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "A very nice place in northern Baltimore area",
"comment": "The hotel is one of the best in the northern Baltimore area. It is conveniently located in downtown Towson, close to shopping centers, restaurants, and only few miles from the main campus of Johns Hopkins University. The room was clean and spacious. The staff was friendly and helpful. Had ample space for covered parking free of charge. I will certainly recommend it to anyone."
},
{
"reviewID": 10597671,
"hotelid": 664,
"userName": "Sammie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hollywood, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fabulous location",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "The staff was excellent. The rooms were tastefully furnished and evoked,the seaside theme as this hotel was directly on the ocean."
},
{
"reviewID": 10600800,
"hotelid": 421,
"userName": "kinoshita",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has a great location",
"frequencyID": "",
"title": "Murphy Parlor is awesome",
"comment": "The Belvoir interior was very warm and welcoming. The front desk agent Lin was very affable. The concierge was also very friendly in pointing out directions."
},
{
"reviewID": 10601264,
"hotelid": 83,
"userName": "Ricky22",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent customer service!",
"frequencyID": 4,
"title": "Room under renovation",
"comment": "Excellent customer service from the front desk to the twin bar/lounge waitresses! However, did not receive two queen beds in each room as reserved. A bit of a disappointment but family only stayed one night so no big issue. They did give us free breakfast to make up for it which was very nice of them. Highly recommend staying here if you are looking for a place in walking distance of Universal Studios. Friends were staying at the Hilton next door and the bar was of no comparison. Layout was bad and service was horrific! Belvoir all the way!"
},
{
"reviewID": 10601307,
"hotelid": 421,
"userName": "AlbertF",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "A challenging visit",
"comment": "Room was not fully cleaned upon arrival and toilet did not work. Little help from staff"
},
{
"reviewID": 10601416,
"hotelid": 430,
"userName": "NewEnglandTour",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Switzerland",
"arrivalMonth": "8/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Recommended!",
"frequencyID": 3,
"title": "Recommendation",
"comment": "We stayed in this hotel for 2 days during our New-England-Tour. The room was nice & clean and the view spectacular!"
},
{
"reviewID": 10602471,
"hotelid": 111,
"userName": "Printer12",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sumter, SC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Meet my needs",
"comment": "I stayed here for an event at Cobb Galleria. Room meet my needs but I counted off for room comfort because the sofa springs seemed to have been broken or something. When I sat on the sofa I kept going almost to the floor. I'm pretty sure it was a sofa bed and I'm glad I didn't have to sleep on it. Can't imagine how uncomfortable it would have been. This was the only issue and not a deal breaker."
},
{
"reviewID": 10603332,
"hotelid": 3205,
"userName": "Casstony",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Dirty room, slow valet",
"comment": "Found another persons socks in room. Also, found old trash in corner. Bathtub had black sediment coming up from drain."
},
{
"reviewID": 10603608,
"hotelid": 421,
"userName": "Julia45",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sewell, Mantua Township, NJ 08080, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Newly refurbished AND excellent location in Midtown.",
"frequencyID": 2,
"title": "Excellent Location",
"comment": "Prompt check in and greeted warmly by hotel reservation staff. Great room service, located close by to Central Park, Times Square. Personally greeted warmly each morning of stay by room cleaning staff. Buffet breakfast and wait staff excellent. Definitely will stay at hotel upon next visit to NYC."
},
{
"reviewID": 10603854,
"hotelid": 171,
"userName": "Retta",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Temperanceville, VA 23442, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff",
"frequencyID": 1,
"title": "This hotel has a wonderful location.",
"comment": "This hotel was within walking distance to the Spirit of Norfolk. I have never used valet parking and it was exceptional. The staff was friendly and met all of my needs."
},
{
"reviewID": 10603857,
"hotelid": 606,
"userName": "Dokester",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Park near one of the entrances closest to your room.",
"frequencyID": 3,
"title": "Warm and Personalized Service",
"comment": "Matt greeted me at the front desk, and I felt more like a family member than a guest. His suggestions made my 5 days in Burlington more enjoyable. Ann welcomed me into the Club like she was welcoming me into her home. She was gracious and helpful. And, I love the green option of not having housekeeping daily. Can't wait to return!"
},
{
"reviewID": 10603905,
"hotelid": 430,
"userName": "TXtraveller",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice Hotel - Good Ammenities - Staff not the friendliest",
"comment": "We came for a conference at the Hynes convention center. The hotel met our expectations for being an upper end hotel. Our only draw back was the front desk staff (not all but most of them)."
},
{
"reviewID": 10603947,
"hotelid": 3068,
"userName": "deedee50",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Centreville, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very clean",
"frequencyID": 3,
"title": "this hotel was very clean",
"comment": "even though our stay was short at the Belvoir in Roanoke, it met and exceeded all our expectations. Everyone one was friendly when we asked questions, room was very clean, beds very comfortable. We were not able to take advantage of the spa, fitness center or pool, but those facilities looked very inviting."
},
{
"reviewID": 10609010,
"hotelid": 353,
"userName": "rudy23",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "seattle",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great location",
"comment": "Perfect location without actually staying in French Quarter. Beds and pillows were very nice and comfortable"
},
{
"reviewID": 10611689,
"hotelid": 1400,
"userName": "Jenaemj",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Clean Hotel",
"comment": "We enjoyed our stay at this very comfortable and clean hotel. The food was so, so. The one issue that we had was that the doors slam making a lot of noise, so unless you have conscientious neighbors, it can be a bit annoying. Would stay there again though."
},
{
"reviewID": 10611961,
"hotelid": 914,
"userName": "Billyr",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Very nice facility - Great location",
"comment": "Nice pool area and the staff was outstanding. Very friendly and willing to help make the stay better."
},
{
"reviewID": 10612264,
"hotelid": 83,
"userName": "Floggin52",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Bellevue, NE, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great location for entertainment access",
"comment": "Shuttles and rail are close by to get to many of the venues for concerts and family entertainment. Food service is very good. Pool area needs some updating."
},
{
"reviewID": 10614473,
"hotelid": 3205,
"userName": "askbill",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great attention at desk",
"frequencyID": 3,
"title": "tower rooms need work",
"comment": "Tower rooms very small, floor not level, would not stay in that section again."
},
{
"reviewID": 10615392,
"hotelid": 1137,
"userName": "nehal",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "cleanliness",
"frequencyID": 2,
"title": "dr",
"comment": "This hotel has great features."
},
{
"reviewID": 10615627,
"hotelid": 421,
"userName": "RTRT",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "good",
"comment": "it was a pleasant stay"
},
{
"reviewID": 10620006,
"hotelid": 662,
"userName": "NavyNurse",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Amazing staff!",
"frequencyID": 3,
"title": "Exceptional staff & facility",
"comment": "My husband & I visited during the LA County Fair (Sept '12) and had a wonderful stay! Our early check in went smoothly and very quick! Valets asked each car at the driveway if they were there to valet for the fair or to check into the hotel. We were sent to the valet, where they checked our name against the guest list & gave us a parking pass to self park for free! Great, since we dropped off bags at the door and parked just steps away."
},
{
"reviewID": 10623977,
"hotelid": 460,
"userName": "Joy4",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Michigan",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a great value and convenient location.",
"frequencyID": 2,
"title": "Exceptional Hotel",
"comment": "This hotel was very conveniently located and met our needs while in the city. The staff were very helpful and pleasant. It was a great value for the money spent."
},
{
"reviewID": 10624467,
"hotelid": 1783,
"userName": "DisappointedOhio",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Dayton, Ohio",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location and look, however not so great rooms.",
"frequencyID": 3,
"title": "Not at all what I expected",
"comment": "I've stayed in other Grandbourne Resorts before and have been very pleased. This is the first time I have stayed in a Belvoir (5 star#. I was not impressed whatsoever. The air conditioner would not lower and the bathroom was dirty. There was something blue running down the shower sides and the the tub would not drain #up to my ankles in dirty water). I noted these issues to the staff and left a card with my comments. The bed and the location were the best things about our stay. I was expecting so much more - especially for the price. I've stayed at 3 star hotels that were much cleaner and ejoyable. Very disappointed."
},
{
"reviewID": 10626016,
"hotelid": 832,
"userName": "Allie12",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "NY",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "room changes",
"comment": "Our first room didn't smell clean; it had a musty odor, so we requested a room change. We were accommodated and switched rooms but didn't have a mini fridge, so we requested another room change, and that was granted. Thank you."
},
{
"reviewID": 10626218,
"hotelid": 196,
"userName": "LizzieB",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional Staff",
"frequencyID": 3,
"title": "Excellent staff",
"comment": "Great location and friendly ,helpfull staff."
},
{
"reviewID": 10627157,
"hotelid": 1726,
"userName": "REE39",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Asheboro, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The beds are amazing, I got a wonderful nites rest",
"frequencyID": 4,
"title": "This hotel has a great view of ocean",
"comment": "I had a wonderful view, excellent room with the most amazing bed, got a wonderful nites rest! Did not have to wait to check in very smooth check in and out!"
},
{
"reviewID": 10627778,
"hotelid": 196,
"userName": "davis174",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lafayette, IN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff",
"frequencyID": 2,
"title": "I Love This Place",
"comment": "Great hotel, love the location and all the employees are so nice and care about you. I feel like family everytime I go!"
},
{
"reviewID": 10627919,
"hotelid": 1703,
"userName": "BestMOM",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great in all aspects Staff makes you feel welcome a glad you are there",
"frequencyID": "",
"title": "This hotel has the most friendly staff and always will to help.",
"comment": "All staff spoke in passing. Great service. Food was always fantastic. Room service was delvered quickly and food and service and commincation with the ordering was the best ever. Everyone always willing to help and take the time to be very nice and helpful. Great job to all staff, it was greatly appreciated."
},
{
"reviewID": 10629044,
"hotelid": 3077,
"userName": "Skyojack",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Texas, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's still a great place to stay, but used to be even better.",
"frequencyID": 4,
"title": "Things have changed...",
"comment": "And not for the better. I have stayed at this Belvoir location at least 15 times over the last 2 years and lately have been disappointed. There are several new front desk employees who are friendly, but not well trained. The food and beverage employees are still and always fantastic, but the food quality does not warrant the new higher prices. They have cut back on the hotel room amenities and are still overdoing it with the water softener. While I would still recommentd this hotel and will continue to go back, I am sincerely hopeful that you will return to the high quality, customer focused facility that you were up until a couple of months ago."
},
{
"reviewID": 10629230,
"hotelid": 1327,
"userName": "MC202",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Danville, CA",
"arrivalMonth": "8/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is not the most desireable.",
"frequencyID": 2,
"title": "Restaurant and Location",
"comment": "The hotel restaurant's service was very slow. It took forever to get the bill."
},
{
"reviewID": 10629260,
"hotelid": 914,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "6/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Oceanfront property, spacious rooms, restaurant/bar on property, nice pool and hot tub",
"frequencyID": 2,
"title": "Ms.",
"comment": "GREAT hotel. I always say at the Belvoir Sand Key when I visit the Tampa/Clearwater area. No other place I would rather stay. Love, love, love this place. Perfect location! Oceanfront...nice beach."
},
{
"reviewID": 10629293,
"hotelid": 1135,
"userName": "Richie09",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Scotland, UK",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't stay there.",
"frequencyID": 4,
"title": "Bad experience",
"comment": "Prior to our visit I asked for a room not facing the construction site. We were given a room facing into private accommodation . We were next to the emergency exit which was used by smokers even though the hotel is non smoking."
},
{
"reviewID": 10629303,
"hotelid": 460,
"userName": "Marilyn77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Portland, Oregon",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "How well the customer is taken care of.",
"frequencyID": 1,
"title": "A Perfect Choice",
"comment": "I am unable to think of a single negative comment re your hotel. The soundproof rooms are spacious and elegantly furnished. Especially appreciated the two reading chairs by the huge expanse of window, and the comfortable beds. Great shower head, and deep bathbub. The location is perfect for all the in-town restaurants we like to frequent, and sights to see."
},
{
"reviewID": 10629307,
"hotelid": 832,
"userName": "ncgecko",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Club lounge",
"frequencyID": 4,
"title": "Great price, BPG recognition, and location",
"comment": "Great ay for the value. Clean and friendly staff. The club lounge was equally as nice or better than the \"ditamond competitor\" i stay with it\"was nice for the traveling professional. Sandy in concierge was always happy and greeted me with a warm smile and kept the food stocked. Great hotel."
},
{
"reviewID": 10629362,
"hotelid": 197,
"userName": "barwukie",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "did not fullfill request",
"comment": "upon arriving, as a Grandbourne members I was offered 3 different options for upgrades. We had chosen free wireless interenet. But upon reviewing the receipt...I noticed that the room had been charged 5.95 per night for the useage of the internet....so I did not receive any points nor free internet."
},
{
"reviewID": 10629414,
"hotelid": 893,
"userName": "Joedy12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Wahington, MD",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Provide good service..",
"frequencyID": 2,
"title": "No Title",
"comment": "Hotel staff and the facilities were great. Met all needs and would recommend to another for a stary at this facility."
},
{
"reviewID": 10629491,
"hotelid": 1233,
"userName": "Gatogirl",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Minnesota",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff",
"frequencyID": 2,
"title": "Very helpful people",
"comment": "Comfortable bed, nice staff,nice room but small, a bathtub would have been nice, shower doors noisy in rooms next door, hitting the walls, housekeeping noisy, hard to sleep in and rest"
},
{
"reviewID": 10629565,
"hotelid": 196,
"userName": "svan72",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2011",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location to all of downtown Chicago",
"frequencyID": 1,
"title": "Awesome awesome awesome!",
"comment": "We came to Chicago with a group of 8 from Michigan and after a lengthy train ride, the hotel was the best thing that could have happened for some weary travelers. The 32nd floor was fantastic with a view topped by none. I will definitely be staying here on my next trip and will recommend, no demand anyone to stay here that will be visiting in the future. Thanks Belvoir!"
},
{
"reviewID": 10629631,
"hotelid": 1469,
"userName": "Tony55",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Beautiful Location, wonderful staff",
"comment": "This hotel is in a beautful location although about a 15 min. drive to Kona. The food is excellent and reasonably priced given Kona prices."
},
{
"reviewID": 10629698,
"hotelid": 1130,
"userName": "NancyG",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pittsburgh, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great value.",
"frequencyID": "",
"title": "Excellent room at the Lodge section!",
"comment": "This hotel is all about service and comfort. Our room in the Lodge section of the hotel was large and quiet with woods and a lake view. I felt like I was in spa room at a resort. No, the furniture and bath weren't marble and gold, but this room was way more than I expected. The front desk made sure we had the best room available at our rate. Will definitely return if our travels take us this way. Only about 40 minutes from D.C."
},
{
"reviewID": 10629764,
"hotelid": 102,
"userName": "Gail711",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great property",
"comment": "Good location. Easy to find. A lot of restaurants nearby. Staff was great."
},
{
"reviewID": 10629810,
"hotelid": 1469,
"userName": "RoadWarrior95",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Missouri, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff in all areas!!",
"frequencyID": 4,
"title": "Belvoir Kona",
"comment": "Spectacular resort with several dining options, nice fitness center including a yoga class. The staff was very accomodating and met all my needs! I highly recommend this resort!!"
},
{
"reviewID": 10630425,
"hotelid": 989,
"userName": "jmt2",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Poughkeepsie, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hot tub is still not working.",
"frequencyID": 1,
"title": "hotel was clean",
"comment": "hotel was clean staff friendly would have liked reduced parking or include in room fee."
},
{
"reviewID": 10631062,
"hotelid": 994,
"userName": "BarbsM51",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Gulf Stream, Florida",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Fantastic hotel",
"comment": "Great accommendations, and wonderful personnel. So professional, friendly and helpful. Thanks to all!"
},
{
"reviewID": 10632490,
"hotelid": 377,
"userName": "RaeRae",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sydney NSW, Australia",
"arrivalMonth": "8/2012",
"datePosted": "9/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Its very busy and not very personable facilities are good but it can be tricky trying to get a seat or lounge around pool and bars",
"frequencyID": 3,
"title": "Hawaii 2012",
"comment": "it is a great location and great set up but very busy and not very personable I dont think I would stay there again - very small room"
},
{
"reviewID": 10632617,
"hotelid": 151,
"userName": "Roto",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "East Rutherford, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location.",
"frequencyID": 2,
"title": "Staff were great",
"comment": "Everyone was very cordial. We arrived Saturday around 1:00, got our room and had a great afternoon lounging by the pool as well as sitting outside and seeing my hometown. (New York skyline)."
},
{
"reviewID": 10633623,
"hotelid": 1162,
"userName": "Dave24",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Excellent Customer Service",
"comment": "Hotel: Overall the hotel was nice. The lobby and pool area were very nice and met my expectation. However, I was caught off guard when I realized 2 of the 4 buildings have motel style room entrances. Upon arrival both my rooms were already upgraded to mini suites with pool views. While the rooms were nice they defiantly look better in the online pictures."
},
{
"reviewID": 10633654,
"hotelid": 995,
"userName": "HappyMom",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff",
"frequencyID": 4,
"title": "Loved this hotel",
"comment": "My son and I came to stay for a weekend getaway for some mom and son time. When we pulled up to the hotel my son was in awe over the castle-like appearance! We were immediately greeted by Chris who checked us in. He upgraded us to a poolside suite that had a door that opened from our room directly to the pool. Anytime we needed anything Chris was our guy! He even called maintenance to bring a screwdriver and help my son insert batteries into his new RC car he made at Ridemakerz. Great staff, Great hotel! Would definitely stay again and recommend!"
},
{
"reviewID": 10633684,
"hotelid": 868,
"userName": "FrequentTraveler13",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful romantic location.",
"frequencyID": 4,
"title": "BEST IN BERGEN COUNTY",
"comment": "One of my favorite hotels. The tallest building in the area, beautiful garden, large property, very friendly and helpful staff, great BPG recognition, beautiful club lounge with very courteous hostess. Felt like home. Highly recommended. You will enjoy this BPG property. It has a fun elevator ride with a beautiful view. Lots of birds live on the property and its located amongst a beautiful mountain range."
},
{
"reviewID": 10633722,
"hotelid": 1474,
"userName": "ToniCTravelAmeniti1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Chicago",
"arrivalMonth": "9/2012",
"datePosted": "9/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Better than a category 2 hotel",
"frequencyID": 4,
"title": "A Surprise in Choo Choo",
"comment": "My first stay at this hotel. I just checked in. This a very nice surprise. This hotel is stately and maintained well."
},
{
"reviewID": 10637281,
"hotelid": 829,
"userName": "London14",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "London, UK",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not Told Pool Closed",
"comment": "The rooms and staff were very good. However, I was attending a conference for 4 days and I selected this hotel rather than the conference hotel (or any of the hotels nearby) because I wanted to use the pool each day. However, the pool was closed."
},
{
"reviewID": 10637990,
"hotelid": 1496,
"userName": "SAK63",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Israel",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not to come anywhere near it and if you do have little or no expectations. DOesn't meet Belvoir standards by any means",
"frequencyID": 4,
"title": "Stay Away From This Hotel",
"comment": "Arrived to check in at the hotel after calling earlier in the day to verify my room type and on Club Level and was told all in order, Arrived at hotel to be given a room on the 2nd Floor, Was told that there are no gold benefits at this property and wireless internet in room didn't work and to receive an ethernet cable took 3 phone calls and almost 2 hours. As one who stays on the road approximately 125 nights a year this hotel is far inferior to most and certainly to others in the area."
},
{
"reviewID": 10643563,
"hotelid": 196,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "W Lake Rd, Lake City, PA 16423, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location of hotel in Chicago",
"frequencyID": 2,
"title": "Trade show stay",
"comment": "The only issue was that fitness and swim area was not available."
},
{
"reviewID": 10645205,
"hotelid": 674,
"userName": "VivianLo",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Forest Hills, Queens, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location - near Sesame Place.",
"frequencyID": 2,
"title": "Close to Sesame Place",
"comment": "Always stay at this Belvoir for our Sesame Place getaway. Stayed here often with my daughter when Sesame first opened in the 80s. Now we stay here with my granddaughter. This Belvoir is still comfortable but definitely shows wear and tear. For example, the bathroom did not need a paint job this time but the sink handle did not fit properly Staff is always lovely and helpful."
},
{
"reviewID": 10648539,
"hotelid": 96,
"userName": "airport",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Property, Restaurant Needs Improvement",
"comment": "I stay at this hotel often. The rooms are spacious but not always well maintained. This week the closet had no door. As a Platinum BPG member I definitely appreciate the Club Lounge with hot amenities in the morning. The hotel restaurant leaves much to be desired. I waited 45 minutes for a salad this week. I reported how poorly run it was to the server as well as the front desk but no one really seemed to care."
},
{
"reviewID": 10649109,
"hotelid": 115,
"userName": "DPI87",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Louisiana",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If your room smells, ask to switch",
"frequencyID": 2,
"title": "Belvoir Birmingham",
"comment": "The room cleanliness, layout, furnishings, etc were all fine. However, there was a very strong moldy/mildew smell in the room that was strongest when I returned to the room after an absence (the air conditioning would shut off automatically when I left the room so there was no ventilation during that time). The maid tried to spary room freshener on the filter and around the room which helped for about 15 minutes. One of the staff said it was a problem with all the rooms in that section (15th floor, tower)."
},
{
"reviewID": 10649177,
"hotelid": 3205,
"userName": "Brian3634",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Washington DC",
"arrivalMonth": "9/2011",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Coventient to both stadiums and downtown.",
"frequencyID": 2,
"title": "Hotel stay September 2012",
"comment": "Overall my stay was good. Checkin was a bit of a headache as they did not have my reservation correct. The GM'S that came in the next day had a very long checkin line. More hotel staff was needed. The first day I had to call to have my room cleaned. The staff was accomodating and friendly."
},
{
"reviewID": 10649214,
"hotelid": 3205,
"userName": "SirBrendan",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brighton, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is great for downtown night life",
"frequencyID": 3,
"title": "Belvoir Denver",
"comment": "We come to the Denver location at least 3X a year, this time was very unsatisfactory. The shower plumbing I noticed leaked into the wall, and down the sides of the bathtub (the last stay the bathroom door didnt even close all the way cause it wasnt the same size of the doorway) What made my experience bad this time, was the breakfast staff at 1550, we waited close to five minutes for someone to seat us, and then we were told it was a buffet, and someone would be with us to get our drink order. The waiter made a point to not stop at our table, and then we watched him see 3 new tables and he even went as far as to take different routes to the back of house. After we realized we were not getting service my wife went to go to the bathroom, and I was going to complain, but the waiter ran to give us the check as he fear we may just walk away... and we did. We paid for a breakfast in our package, but we didnt pay to be avoided, or treated like we had the plague, I even was ready to start drinking liquor, but something about my wife and I made your server avoid us. We wont be going back to that place for breakfast again, nor recommend it."
},
{
"reviewID": 10649704,
"hotelid": 196,
"userName": "MeetingPlannerNJ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "New Jersey",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Best Large Conference Hotel in Chicago",
"comment": "Beautiful and comfortable renovated sleeping rooms, flexible meeting space with great flow and countless outlets and amenities, make this hotel one to return to time and again."
},
{
"reviewID": 10649721,
"hotelid": 713,
"userName": "videoguy",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good customer service",
"frequencyID": 4,
"title": "Excellent Shuttle Driver",
"comment": "Your lady shuttle driver, sorry I did not get her name, was very friendly and service oriented!"
},
{
"reviewID": 10649728,
"hotelid": 1135,
"userName": "Pmv58",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice renovation in rooms",
"comment": "Had to send room service back"
},
{
"reviewID": 10649748,
"hotelid": 421,
"userName": "CapitalWarrior",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Perdido Key, FL 32507, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff at this hotel wants to deliver great service, just ask them if something isn't right, they go above and beyond to deliver!",
"frequencyID": 4,
"title": "Excellent Service in a Complicated City",
"comment": "New York is complicated but during Fashion Week its times 2. Despite high occupancy, from the front desk at check in, thanks Lin, to the room, the upgrade, thanks Chelsea, to the club lounge, thanks Tommy, the stay could not have been better. Maria kept our room spotless even with all our time and work product this stay. The staff at this hotel wants to deliver great service, just ask them if something isn't right, they go above and beyond to deliver!"
},
{
"reviewID": 10649756,
"hotelid": 1546,
"userName": "Spiders",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Neighborhood is sketchy",
"frequencyID": 2,
"title": "Smelly room and killing spiders",
"comment": "My first impression while driving up to the hotel is that the neighborhood seemed less than safe. I live in Chicago and am no stranger to shady characters but having them hang around my hotel was a bit un-nerving. When I got to my room it smelled musty which I tried to look past until I started seeing spiders crawling on the walls. The staff was accomodating and offered to put me up in another hotel but by that time it was nearly midnight and I had to be up for work at 5:30AM so it hardly seemed worth it. I won't be back that is for sure."
},
{
"reviewID": 10649766,
"hotelid": 115,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Be prepared to pay alot for food.",
"frequencyID": 4,
"title": "Nice Hotel-Expensive Food",
"comment": "This hotel was very nice but the food prices in the restaurants were very high. I travel alot and this was by far the most expensive I have come across. The area around the hotel is not very safe(according to security) so walking to other restaurants is not possible. The room was comfortable and the staff was very nice. The pool was not in service so I was disappointed by that."
},
{
"reviewID": 10649821,
"hotelid": 315,
"userName": "bella12",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "terrific location",
"comment": "I was very happy with the stay, services, and facilities. The BPG chain is my priority when I travel."
},
{
"reviewID": 10649896,
"hotelid": 151,
"userName": "JB526",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Amazing Bed",
"comment": "The bed was so comfortable and the room was very clean. The view of NYC was beautiful. My only complaint was that I ordered a simple grilled cheese and wine and it took almost three hours. Every time I called back, they advised it was on its way. I didn't get it until 11pm when I had ordered just before 8:30. Other than that, I would def stay there again."
},
{
"reviewID": 10649935,
"hotelid": 995,
"userName": "deedeebj1",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The front desk staff is wonderful!! Agents to bellmen to shuttle drivers - all were fantastic!",
"frequencyID": 2,
"title": "We love the Belvoir Anaheim!",
"comment": "We have been coming to the Belvoir Anaheim from Phoenix for many years now. We love the proximity and the convenience of the shuttle to/from Disneyland. This particular visit was a quick one, as we were making our way along the coast on our honeymoon. Alexis at the front desk was so amazing and accommodating - such a pleasure to speak with! The one and only thing we didn't care for was the overpowering smell of bleach in the sheets, and the duvet was a little too \"crunchy\". Aside from that, everything was PERFECT! Can't wait to come back!"
},
{
"reviewID": 10649985,
"hotelid": 90,
"userName": "Robin74",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chester, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is very close to Crystal City and old town Alexandria,VA.",
"frequencyID": 2,
"title": "Within great proximity to Crystal City!",
"comment": "This hotel was very quite and comfortable. Its proximity to Crystal City was perfect for where I wanted to go."
},
{
"reviewID": 10651287,
"hotelid": 741,
"userName": "ajn2157",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is terribly out of date.",
"frequencyID": 3,
"title": "Needs Overhaul",
"comment": "I was really shocked that a Belvoir would be in this condition. (Old furniture, no hairdryer and old, uncomfortable bed. The biggest problem was the airconditioning and ventilation system. There was no air on the 12th floor and the system in place looked like it was from the 1970's blowing stale, moldy air."
},
{
"reviewID": 10652012,
"hotelid": 1137,
"userName": "Pat89",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "West Milford, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "We always sleep well at Belvoir",
"comment": "Our stay was very enjoyable as usual. The young lady at the front desk, Maryelle was very helpful and very sweet. The only criticism of our stay would be that the evening appetizer time was not good. We used extra points for this for our son and ourselves and when we went upstairs at around 8 PM we found that there was not much there and what was there was cold. We have done this in the past and have never had this problem. On the other hand, breakfast was terrific!"
},
{
"reviewID": 10652051,
"hotelid": 344,
"userName": "Roberton",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Champaign, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Near to Airport",
"frequencyID": 4,
"title": "BNelson",
"comment": "Very convenient."
},
{
"reviewID": 10659921,
"hotelid": 127,
"userName": "Irishaco",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New Milford, NJ, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Beautiful location",
"frequencyID": 2,
"title": "Service challenged",
"comment": "Belvoir review To whom it may concern: Wanted to share our experience when recently staying at the Belvoir Marina in San Diego August 24 to 30th. Overall we enjoyed our stay but there were constant gaps in processes and communications that made our stay a bit irritating and caused extra work on our part. In addition, i shared this review with customer service, but unsurprisingly, did not get a response back. 1. It took 3 calls to the service desk and 2 days for the extra shampoo to be delivered to our room 2. We opted out for the \" green\" option one of the days. The next day we needed to get our room cleaned and did not post the \"green\" door sign. Instead, we got the 5 dollar certificate under the door. Realizing the confusion, we promptly returned the certificate to the front desk and specifically asked for the room to be cleaned. We came back at 10 at night to a dirty room. When called the front desk, the cleaning personnel were unwilling to clean the room at first, then agreed, causing us to sit outside till about 11 PM waiting. 3. I lost my sunglasses at the pool. When calling Lost and Found through the Front desk services, I had to make a new claim each day I called to check on the status. Every time I called, there was no record of my previous inquiry. I had to tell the entire story 3 days. Last day of our stay, it sounded like someone actually recorded it, but I can not be sure since that was my last daily follow up. 4. Last night of our stay, I ordered a glass of milk to the room. The hotel charged 3 dollar delivery fee and 20% tax summing up to a modest charge of 10 dollars. Not including two call backs asking to specify the milk I wanted. 5. Finally, the bill arrived at the check out charging us for the room again, though the room was paid for in the beginning of the trip. We had to go to the front desk to dispute the charges. Luckily, all was straightened out within minutes, but it would be nice to avoid that experience in the future. Please take my comments into consideration. That way a hotel this caliber will not appear as inefficient and lacking in service. Sincerely"
},
{
"reviewID": 10669615,
"hotelid": 3576,
"userName": "MissyfromVA",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Roanoke, VA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You won't find a better place to stay, from the amenities to the staff-top notch all the way",
"frequencyID": 3,
"title": "EMERGENCY STAY",
"comment": "I came down to FL due to my sister (who lives @ Merritt Island) having an accident and having to be admitted to the ICU at Orlando Medical Center. I checked in very late due to going directly from the airport to the hospital to be with her. I called the shuttle to pick me up at the hospital and Sylvester and the driver (John?) were extremely kind and sympathic and did all they could to help with my unique situation. Arriving at the check in desk exhausted and weary from travelling since 5am. the young man checking me in, (Mike? I hate that the names are slipping my mind as they were all so exceptional) did everything possible to make it so that my stay would be as comfortable & stressfree as possible by upgrading me to the Club level so I could take advantage of having a breakfast and snacks/drinks whenever I was not at the ICU. He made sure that I knew who the club attendant was and called ahead to let her know I was coming up and would probably need a snack and a drink (for sure!). I was met with open arms even though Sue was cleaning up the lounge for the night. She made sure I got all that I needed, was warm and genuine. I found this to be true of all the ladies in the lounge-especially Lillian, who took me and my niece under her wing and treated us like family-her kindness and warm heart were apparent from the start. She also works in the ICU so she had met my niece the day before and remembered her from there. I can't say enough about wonderful things about everyone who touched us during this difficult time and went above and beyond-you just don't find that often these days and all gave stellar service. The hotel was lovely and a welcoming, calm sanctuary each night after the chaos of being at the hospital. Luckily, my sister has a good prognoisis and was released-and although a very scary time in our lives, I'll always recall the kindness and caring that was shown to me and my family. Kudos for Belvoir for allowing their staff the lattitude to be able to step out of the box and really go the extra mile."
},
{
"reviewID": 10675585,
"hotelid": 3205,
"userName": "sirtommac",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Very Fine",
"comment": "Clean and comfortable. Only two minor issues: There was no microwave in the room (for warming up leftovers), and the pool water temp could have been a little warmer (not that big a deal if there had been a spa in which to warm up)."
},
{
"reviewID": 10735055,
"hotelid": 1727,
"userName": "Mizrenee",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brooklyn, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Elevator/Bellhop",
"comment": "The hotel was great. On Mon., Sep 10th I called for a bellhop at 8:40 AM, expecting to be meeting my limo at 9 AM. Not only was I not told that one elevator was inoperable, there were tons of people trying to check out at the same time. It took an hour, two phone calls to the front desk (Jessica) and two by the chambermaid on my floor (room 406). I almost missed linking up with my aunt's funeral procession in Jamaica NY because I was unable to get a bellhop in a timely manner. I could have taken a bag down at a time, had the front desk told me that one elevator was inorperable."
},
{
"reviewID": 10754594,
"hotelid": 3205,
"userName": "Jilliansue",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is unbeatable",
"frequencyID": "",
"title": "Great location, BUT...",
"comment": "I have stayed in this hotel 4 times now. I absolutely love the location, the staff is very nice and the rooms are clean and comfortable."
},
{
"reviewID": 10786004,
"hotelid": 995,
"userName": "cevans",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location to Disneyland and convenient transportation, definately recommend.",
"frequencyID": "",
"title": "Food",
"comment": "The food was insanely expensive and not great, but the other amenities like the pool and Disneyland transportation was great"
},
{
"reviewID": 10795048,
"hotelid": 1569,
"userName": "Rox311",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Walnut, California",
"arrivalMonth": "8/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service is exceptional",
"frequencyID": 2,
"title": "Perfect",
"comment": "Great location when you have multiple meetings at the Anaheim Convention Center. A five minute walk."
},
{
"reviewID": 10814604,
"hotelid": 315,
"userName": "Ruth20",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": "",
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Michigan",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location1",
"frequencyID": 2,
"title": "Good over all value for the dollar",
"comment": "Good over all value for the dollar."
},
{
"reviewID": 10835097,
"hotelid": 96,
"userName": "Austonian",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Convenient Choice in Downtown Dallas",
"comment": "All-around good value for the downtown Dallas area. This is my go-to hotel whenever Im in Dallas on leisure."
},
{
"reviewID": 10909050,
"hotelid": 48,
"userName": "JMPLS",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Minneapolis, MN",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Extremely comfortable beds",
"frequencyID": 4,
"title": "Great with a few exceptions",
"comment": "I travel to Atlanta every week and stayed at Belvoir Gateway last week to try it out. I was really impressed with the hotel and accommodations. A few not so great things that I hope are resolved: 1) internet service was slow/spotty at times 2) there was a strange mildewy smell in the room 3) there were black spots on the caulk in several places in the shower. I assume this was mold which could have contributed to the smell."
},
{
"reviewID": 10967605,
"hotelid": 344,
"userName": "Tennis01",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Honolulu, HI, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean, friendly, and responsive",
"frequencyID": 2,
"title": "Outstanding service",
"comment": "All employees curteous, professional, and efficient."
},
{
"reviewID": 10967638,
"hotelid": 1557,
"userName": "Cynthia1975",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Des Moines, IA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "interesting",
"frequencyID": 3,
"title": "conference ready",
"comment": "great for conferences there was prenty of room and easy to access the rooms."
},
{
"reviewID": 10967671,
"hotelid": 1162,
"userName": "Chelley1969",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Andrews, TX 79714, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bring your swimsuit!!!!",
"frequencyID": 3,
"title": "Getting better all the time",
"comment": "I know that this hotel has been under some updates and I want to say, it is paying off! The staff was there to answer questions and find answers for us. They listen! What a great place to stay in Lake Buena Vista!"
},
{
"reviewID": 10968967,
"hotelid": 693,
"userName": "Dld8655",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Substandard",
"frequencyID": 3,
"title": "BPG should be ashamed of this property!",
"comment": "This hotel is far below any BPG hotel that I have stayed at. We are in room 1223 - an BPG rewards room. The view is great, however, the room is substandard. The carpets are stained. The walls are marred with 12\" long black streaks,. All of the furniture is worn. The bathroom tub tile is moldy and chipped. The white bed duvet/comforter is dirty, stained with ?. There are caked dust balls in the air conditioning vents. The phone handset/cradle is scary with grime. The wallpaper is peeling below the window. Plastic cups- really?? They are charging maximum points for minimal return. Not recommended if you are looking for quality."
},
{
"reviewID": 10970385,
"hotelid": 353,
"userName": "NMBiz",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NM",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Remodelng can be disruptive re some noise during day, some water issues, and beleagured staff and maintenance but location is great and amenities good. Should be up to full speed post remodel. Comfy beds w great pillows.",
"frequencyID": 3,
"title": "Under construction/remodel til early 2013",
"comment": "The remodeling has created some pesky issues: poorly located lobby registration desk, partially blocked street doors, poor signage, water hot or lukewarm but not cold, unfinished wall trim, faucet drip, etc but most were minor issues. Bed was very comfortable. Staff was helpful. Maintenance fixed squeak in air-conditioning quickly. Once remodel is complete the property should be up to Belvoir standards. Great location. Easy walk to Quarter, river walk, etc. Staff could sharpen up just a bit especially with all the inconveniences, but all in all everyone was helpful and pleasant. Clearly they will be happy too when the work is completed."
},
{
"reviewID": 10970441,
"hotelid": 914,
"userName": "Mont94",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "London, UK",
"arrivalMonth": "8/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Super friendly, comfortable relaxing hotel. Our favorite place on earth!",
"frequencyID": 2,
"title": "Fabulous, as always!",
"comment": "Would have liked the Island Grill to have stayed open for dinner."
},
{
"reviewID": 10970504,
"hotelid": 460,
"userName": "Professional",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Look at your bill!",
"frequencyID": "",
"title": "Concerns",
"comment": "The room was very nice. The bed was so comfortable. The only problem I had were extra charges on my bill and High holds on my credit card. If I would not have checked my bill and credit card in advance, I would not have known about the extra charges that I never aquired. They were removed but there is still a hold for a much higher amount on my credit card that will not change until the bill is processed."
},
{
"reviewID": 10970684,
"hotelid": 1162,
"userName": "Nyorker",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Great Place",
"comment": "Firt time at this Belvoir. It is a great location. It is next to everything from The Magic Kingdom to any Highway. The service was beyond my expectation without spending a fortune on the room."
},
{
"reviewID": 10970742,
"hotelid": 813,
"userName": "Drjudge1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Kinderhook, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They go out of their way to accommodate traveling professionals.",
"frequencyID": 1,
"title": "Extremely Responsive and Accommodating!",
"comment": "As a visiting online professor with several classes ongoing, I needed scanning and multiple laptop accommodations. Some within my room and other services such as scanning to complete granting incompletes provided by business services at the front desk. This organization could not have been more responsive and professional in meeting my requests and I would not hesitate returning to this site. The entire staff was friendly and professional at all times!"
},
{
"reviewID": 10971167,
"hotelid": 460,
"userName": "gordon888",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "seattle",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "house keeping did not show up even in the afternoon",
"comment": "Do not disturb sign was not on"
},
{
"reviewID": 10971172,
"hotelid": 3205,
"userName": "Ryan7767",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's old and rooms smell.",
"frequencyID": 3,
"title": "Needs updates",
"comment": "Rooms were old and smelled horrific. Lack of hot water in the AM. When you used the toilet the sink would gurgle for a good hour after."
},
{
"reviewID": 10971173,
"hotelid": 1046,
"userName": "Bobby83",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Club lounge",
"comment": "Joe and Brian were great in the club lounge. I have been disappointed in the past with the service but Belvoir has changed everything to do with service in the club lounge."
},
{
"reviewID": 10971301,
"hotelid": 636,
"userName": "thegurns",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "no hot tub= we won't be back",
"comment": "no hot tub= we won't be back"
},
{
"reviewID": 10971388,
"hotelid": 1495,
"userName": "KMTx",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Kentucky, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "No free breakfast/internet as advertised.",
"comment": "The Rate Information included with my confirmation stated there would be:"
},
{
"reviewID": 10971641,
"hotelid": 421,
"userName": "dardar",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Peru, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 2,
"title": "This hotel is in great location",
"comment": "This hotel's location makes your NYC trip easy to navigate. Subway is at the corner, walking distances to great things are close, nice restaurants close by, just a wonderful experience."
},
{
"reviewID": 10972218,
"hotelid": 1774,
"userName": "Sparkie",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Monticello, MN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Belvoir Hotel Experience",
"comment": "The food for breakfast in the Club on 6th floor was less than expected. No scrambled eggs and/or potatos. The serice in the club was poor."
},
{
"reviewID": 10972404,
"hotelid": 48,
"userName": "wndrlst4us",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tennessee, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Close to airport",
"frequencyID": 4,
"title": "Requesting another hotel for business",
"comment": "Have been staying at this hotel once a month for a few years due to business. Lately have been disappointed in staff curtsey and attention. I am a BPG Gold member and always stay on a Tuesday night but cannot remember the last time I was able to stay on the club level. In the past few months have had trouble with keys and had to make more than one trip to the front desk...have had trouble getting internet in the room so could not do work needed to be done...have been put in a handicapped room twice and had to request to be moved. This last check in and issues was handled by a a woman at the front desk who acted as though we were interrupting her day by standing in front of her and breathing! Usually we eat out but when I did ave occasion to eat in the restaurant it was not an enjoyable experience as the staff had to searched for and the food was tasteless. Have in the past requested and recommended this hotel because it is clean and convienent and very quiet considering its proximity to the airport but after the last stay I will now be requesting another hotel."
},
{
"reviewID": 10972642,
"hotelid": 813,
"userName": 2140,
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Rochester, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional",
"frequencyID": "",
"title": "Exceptional stay, exceptional service",
"comment": "Stayed recently for a conference and I can truly say everything from bedding to service was exceptional. High marks for a great hotel with great staff."
},
{
"reviewID": 10972938,
"hotelid": 127,
"userName": "SEAZ78",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Overall a good choice for San Diego",
"comment": "Overall a nice hotel if you can get a good deal on the rate. I'd definitely stay here again. You're still close to everything and you can park your own car. The hotel appears to be split into 3 different buildings: Marina Tower, Bay Tower, and Lanai. Marina Tower appears to be the main building (this is probably the best building since it's close to the lobby, etc.). The Bay Tower is further out on Harbor Island and the Lanai building is more like a motel-type building attached to the Marina Tower (from what I gathered)."
},
{
"reviewID": 10973952,
"hotelid": 115,
"userName": "Tiredofpoorservice",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Poor Service for room rate",
"comment": "Room had not been thourghly cleaned in a long time. Caked dust in the corners of the bathroom. Empty whiskey bottles under the bed! Room not vacuumed during the 5 nights of stay."
},
{
"reviewID": 10974000,
"hotelid": 1144,
"userName": "IL57",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "excellent staff",
"comment": "assist. mgr. took care of all of our needs."
},
{
"reviewID": 10974602,
"hotelid": 2017,
"userName": "beachgal7",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable Rooms",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "Stayed overnight here and we were very pleased. Room was very nice and the staff were so helpful and friendly . Had a delicious dinner in the bar area. We will definitely stay here again"
},
{
"reviewID": 10975134,
"hotelid": 814,
"userName": "travelingdoc42",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Check out water and remote before accepting room;check bill carefully",
"frequencyID": 4,
"title": "Room Disappointing, Restaurant Much Better",
"comment": "This was our second stay at this hotel. Our experience was better the first time when we had no problems with a great room. This time, however, the cold water in the sink only dribbled out. They tried to fix it but could not. They eventually offered us another room late on last day (which we declined). The TV remote also was balky, and they also eventually replaced it. The bill was incorrect (too high) the first and second times they offered it to us. Eventually it was correct. They gave us extra Grandbourne points to compensate. On the plus side the shower water was always fine, the beds were great and the restaurant was much improved at dinner. we particularly liked the option of half portions (which turned out to be quite generous for the seared tuna). Id definitely recommend it! The breakfast buffet was fine, except that they had eliminated the omelets and waffles."
},
{
"reviewID": 10975331,
"hotelid": 127,
"userName": "Bevmo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Livermore, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Views",
"comment": "No matter what side of the hotel you are on, you have gorgeous views."
},
{
"reviewID": 10975585,
"hotelid": 1391,
"userName": "Bevmo",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Livermore, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They charge to use the fitness center @ 20.00 a person. This is ridiculous. If you are an BPG member....you still get charged.",
"frequencyID": 4,
"title": "Nice location",
"comment": "I have stayed at this resort 3 times now. My reflection of stars is no good as far as the use of the work out facilities. Being a BPG member and a hotel guest is sufficient in my book to NOT be charged @ 20.00 a day per guest. Im disappointed in the staff and the management team in not doing something about coplimentary gym privledges. Im not a satisfied customer as i have a real problem with 40.00 for 2 people to be using a gym facility for two hours or less."
},
{
"reviewID": 10975639,
"hotelid": 1774,
"userName": "Stolzy",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Duluth, MN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent customer service and working to meet your needs for a great stay!",
"frequencyID": 4,
"title": "Would recommend and stay again.",
"comment": "My room was set at 59 degrees upon arrival. It was freezing to say the least. I adjusted temp and went down for dinner. Upon returning to room the temp had not moved. I contacted the front desk and they went through trying a couple different settings on the temp control box. He called back 10 minutes later as he stated and nothing changed. They sent someone to the room immediately and checked into the heat. It didn't change. They arranged for another room for me and we very concerned about my needs. They definitely went out of their way to ensure I was comfortable and even brouhgt me some hot tea later. E xcellent customer service. Will definitely stay here again."
},
{
"reviewID": 10975714,
"hotelid": 636,
"userName": "Shamie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Portsmouth, NH, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great location",
"comment": "I was an attendee at a convention and was pleased up until the last night. It was banquet night ansd we were left out in the hall like cattle for over a half hour. Then the dinner was absolutely horrible!!!!! The steak was dry and tough, the chicken drier than the stuffing. The gravy was super thick and tasteless. For the amount of money spent on this banquet I will not recommend another year there after our contract runs out. The waitress never smiled once or even acknowledged us, Just put down the plates. It was a shame."
},
{
"reviewID": 10975720,
"hotelid": 321,
"userName": "RBJ62",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and friendly staff.",
"frequencyID": 2,
"title": "Great hotel, but construction problematic",
"comment": "Have no complaints other than there was construction going on continuously during my 6 day stay often beginning around 8 am. Lots of banging, etc. No chance of sleeping in even over the weekend. The room was spacious and the staff did what they could to accommodate. Wish we had had the option to change hotels before arriving though. Otherwise, would recommend the hotel under normal circumstances."
},
{
"reviewID": 10975756,
"hotelid": 196,
"userName": "DBR1",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia PA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Outstanding service",
"frequencyID": 3,
"title": "Amazing staff.",
"comment": "Staff were fantastic; very accommodating and cheerful. Hotel was totally sold out but the service was excellent just the same."
},
{
"reviewID": 10975824,
"hotelid": 171,
"userName": "aliyya",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Baltimore",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "nice stay",
"comment": "The hotel had a great locale. The area was quiet and scenic and easily accessible. The food, both in the restaurant and room service, was horrible. The pizza was hard and crispy, and the best suggestion in the restaurant, the scallop dish, tasted cold and bland. The room accomodations, however, was wonderful! The pillows were the most comfy I had ever slept on. Would definitely stay here again!"
},
{
"reviewID": 10975959,
"hotelid": 1469,
"userName": "Jocelyn43",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Strasburg, VA 22657, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Incorporated revitalization of a property",
"frequencyID": 2,
"title": "holistic approach to planning",
"comment": "Strategic coordination of staff balancing"
},
{
"reviewID": 10976058,
"hotelid": 1266,
"userName": "Stevie62",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlantic, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Get a room in the front. Highway in back very noisy at night.",
"frequencyID": 1,
"title": "Excellent Customer Service",
"comment": "Hotel staff and General Manager go out of their way to make my stay comfortable. Everyone very helpful and friendly. Top notch on customer service. Housekeeping and room service could have easily been in a very expensive 5 star resort. Same goes for the restaraunt/catering staff. Well done."
},
{
"reviewID": 10976163,
"hotelid": 468,
"userName": "GrandpaOf7",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not necessarily the best place on earth to do business at a convention.",
"frequencyID": 3,
"title": "Okay but Pricey",
"comment": "This is the 3rd year in a row for the convention which brings me to this hotel. In general the facilities are fine and there are lots of local activities which I had limited time to experience. From a business travel standpoint the prices throughout the resort and nearby attractions are significantly above what I would typically spend on a business trip. Food prices are high and drink prices at the bar tend to be as high as the high end hotels in downtown San Francisco. If someone else is paying your travel expenses this is a okay destination. Paying my own expenses as I do I found myself looking constantly to go offsite to the surrounding areas to find more reasonable food prices. The daily resort fee and the parking fee really made the per day cost extremely high for business travel. The conference facilities are fine and they met the needs of the group fairly well. Being a grandfather of 7 I could not imagine bringing my grandkids here unless I hit the lottery. With all the other hotel options in the nearby area I'm sure there are more reasonable rates available. Just because you are at a Disney resort does not mean that you are there to hang with Mickey and should be shouldering the cost of making it the \"Happiest place on earth\"! Walt must have had a little bit of the bandit in his heart!"
},
{
"reviewID": 10976246,
"hotelid": 995,
"userName": "slopezojack",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The view from our room.",
"frequencyID": 3,
"title": "love our stay",
"comment": "the staff, the room, i just love it. My only problem is the check out time. We are at Disneyland we have to check out and then go back to disneyland. You should have a special check out time for guest going to Disneyland."
},
{
"reviewID": 10976256,
"hotelid": 421,
"userName": "ManhattanonBusiness",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Hotel guest can be very noisy at night, which is not good if you are a business traveler that needs sleep versus a vacationer that stays up late and sleeps in.",
"frequencyID": 3,
"title": "Mixed hotel stay",
"comment": "The hotel lobby area was fine although printing a plane ticket was only accomplished by the concierges desk versus a common area computer. The lobby restaurant only had a buffet choice in the morning which was not what I wanted so I passed. The rooms were clean, nicely decorated, with nice bed linen. The hallway at night was extremely noisy to the extent I was waken up every night and multiple times on one of the nights. Not the hotel's fault but a pain nevertheless."
},
{
"reviewID": 10976489,
"hotelid": 1162,
"userName": "disneynut",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "canfield, ohio",
"arrivalMonth": "8/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convient location to everyting.",
"frequencyID": 2,
"title": "friendly and great location",
"comment": "Great location for all atractions. Great breakfast buffet. Our waitress Brenda was GREAT. went out of her way to please us.Pool area is beautiful and open late..Rooms were remodeled and clean. Great second pool for kids."
},
{
"reviewID": 10976594,
"hotelid": 127,
"userName": "GoodServiceExpected",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington DC",
"arrivalMonth": "4/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient to airport, not convenient to downtown",
"frequencyID": 4,
"title": "Pleasant",
"comment": "Conveniently located across from the airport with views of the city and San Diego bay, this is your standard Belvoir with relatively comfortable beds (though a bit stiff, and I really don't understand why hotels use flat sheet that pretty much always come untucked) and friendly staff. The balconies make this hotel stand out from other hotels however, if you're in the Marina tower you can choose from sunrise or sunset views. We opted for the sunset views over the marina and were not disappointed. The pool area was nice and despite complaints we heard, the pool water temperature was not bad. The Club Lounge is a nice perk if you want to grab a bite to eat and some coffee before you start your day. Parking, at $22 a day, seems overpriced, but then parking at every hotel in San Diego seems overpriced, considering there's a large asphalt lot on nearly every other corner. Nevertheless, we've stayed here before and we'll likely stay here again."
},
{
"reviewID": 10976928,
"hotelid": 606,
"userName": "JohnnyZ",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Goshen, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's not like any Belvoir you have probably stayed in elsewhere.",
"frequencyID": 2,
"title": "lazy front desk personnel",
"comment": "I asked 3 different people on 3 separate occasions to fix the sink in our room AND to turn out the lights in the adjoining meeting room that acted as a bright night light in our room. No one would do this. No one would take responsibility to fix the problems. No one of your front desk people or manager cared enough to respond. The moral of the story is if there is a problem a visitor has at this hotel, NEVER expect anyone to address it and likely only offer a feeble excuse or \"sorry\"!"
},
{
"reviewID": 10976975,
"hotelid": 353,
"userName": "CHIP11",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Amazing View!",
"comment": "Great place to celebrate your birthday as part of a STAYcation!"
},
{
"reviewID": 10977181,
"hotelid": 421,
"userName": "stephen837",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": "",
"title": "Cash advance",
"comment": "I sought a $200 cash advance on my Grandbourne card from front desk and was sent off to an ATM machine. I think this was an unnecessary affront, thank you."
},
{
"reviewID": 10977269,
"hotelid": 1391,
"userName": "GetAway",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Rooms are unacceptably noisy",
"frequencyID": 2,
"title": "Stay-cation\"...not so much",
"comment": "My wife and I were looking for a good \"staycation\" and chose to take advantage of the BPG promotion at WHPass. With so many other options in the Phoenix area, we will not be choosing this one again."
},
{
"reviewID": 10978142,
"hotelid": 1400,
"userName": "LittleDave",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Professional",
"frequencyID": "",
"title": "Very pleasant stay",
"comment": "Staff was very polite and hotel met or exceeded all expectations. Well done."
},
{
"reviewID": 10978386,
"hotelid": 3676,
"userName": "JackBlack",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great for business travelers",
"frequencyID": 2,
"title": "Excellent Property in Wilmington, DE",
"comment": "This is a brand new Belvoir with a unique design that caters to the business traveler. The staff was extremely customer focused on service and it is within fifteen minutes to anywhere in the wilmington area."
},
{
"reviewID": 10978662,
"hotelid": 94,
"userName": "Wolfe0312",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2011",
"datePosted": "9/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Very Disappointed",
"comment": "We purchased the Zoo package here and was excited for the experience with our 3 yr old. They day before our arrival I called to confirm that we could get our zoo tickets from the hotel in the morning before check-in and they said that it will not be a problem. When we arrived at 10a.m. we were told we had to wait an hr b/c they needed to check us in before we could get our tickets. 1st problem. Then at the zoo we had issues using our debit card b/c the hotel was holding funds that were greater than the room charge. We paid in cash. I just suggest you confirm the process they are using so you don't have this issue. 2nd problem. Also, we booked this hotel in mid-september b/c it said it has a indoor heated pool but the water was so cold it was difficult to enjoy. 3rd problem that made our stay uncomfortable. Then the next morning getting ready I notice a large finger or toe nail on the floor next to the bed. Gross! Needs better cleaning."
},
{
"reviewID": 10979976,
"hotelid": 1144,
"userName": "MASHnews",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Bell man service is excellent. It's a great plus for this hotel...a very big plus!",
"frequencyID": 4,
"title": "A warm stay",
"comment": "I had a very pleasant time while staying here during my 5 Linx convention. I love how the bell men are at your beck and call from the moment you step foot on the grounds. KEEP UP THE GOOD WORK. However, I never felt special as a new BPG member....free breakfast should have been given to me for my entire stay no matter what price I paid. Another plus is that the food was excellent, but the drinks were a bit watered down!"
},
{
"reviewID": 10980327,
"hotelid": 96,
"userName": "Cattails",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Matagorda, Texas",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenience to the Dallas Market and wonderul staff.",
"frequencyID": 2,
"title": "Friendly Staff",
"comment": "I always enjoy staying at the Belvoir Market Suites because of the convenience to the Dallas Market. In addition to this, the hotel is always clean and the staff very helpful and friendly. See you again for the next Market. Sue"
},
{
"reviewID": 10980956,
"hotelid": 1703,
"userName": "Tiger4",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Oakland, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Freezing in Phoenix",
"comment": "There were only two room temps, freezing and hot with no air. The beds needed replacing. The one I was sleeping in was tilted just enough to interupt a good nights sleep."
},
{
"reviewID": 10981060,
"hotelid": 1135,
"userName": "Emmy67",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Classy Hotel",
"frequencyID": 2,
"title": "friendly and helpful staff",
"comment": "We have stayed at this hotel a few times, but this time we brought our dog. It was a pleasure to be so comfortable in our surroundings. We were always greeted warmly when we pulled up to the entrance of the hotel. We love all the new renovations, another great job by Grandbourne."
},
{
"reviewID": 10981433,
"hotelid": 3620,
"userName": "CRBY",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Pleasant Garden, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent staff.",
"frequencyID": 2,
"title": "Great location to MIA",
"comment": "Great place to stay. Nathalie wasgreat! Arrived a day earlier & she helped with everything. Bar staff exceptional. This hotel is clean, plenty of room and close to MIA. Shuttle service was right on time! Would definetly stay here again."
},
{
"reviewID": 10981513,
"hotelid": 1324,
"userName": "ToddB",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Walsh is a superior front desk person!!",
"frequencyID": 4,
"title": "THANK YOU!!!",
"comment": "Due to an issue with my travel agent, the hotel that I had originally book was sold out for the evening. They then book me at the Belvoir West - when I arrived, it appeared that the hotel was oversold as well so they initially did not have a room. Thanks to Walsh, he was able to find me the last room in the hotel that had not been put back into inventory after some maintenance so I was able to stay the night, otherwise the closet option would have been at the airport."
},
{
"reviewID": 10982507,
"hotelid": 813,
"userName": "TomConference",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Syracuse, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Conference",
"comment": "Great facility for a conference. Out of this world service. Have not stayed in a hotel with a staff this good as the staff in this hotel - outstanding staff and service"
},
{
"reviewID": 10982581,
"hotelid": 421,
"userName": "Rvkplat",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Westchester, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceeds expectations",
"frequencyID": 4,
"title": "Outstanding Customer Service",
"comment": "I stay at this hotel monthly and I keep returning because of the outstanding customer service. Chelsea and Brittany really care about the service provided to guests. I feel as if I am returning home each visit. The renovations have made a great hotel even better!"
},
{
"reviewID": 10982672,
"hotelid": 664,
"userName": "Bina2",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Decor is exceptional.",
"frequencyID": 2,
"title": "The Belvoir has colorful, welcoming features.s.",
"comment": "We found the Belvoir's staff very knowledgeable and friendly, as well as warm. However, the (due to the Mexican theme) restaurant did not offer foods I prefer, non pork products, i.e. turkey sausages, baked/roast chicken and salads. This is the reason for \"average rating\" in the facility met my expectations category. However, other than that our stay at the Belvoir was very rewarding."
},
{
"reviewID": 10982682,
"hotelid": 90,
"userName": "Yogi01",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Wichita, KS",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location and easy access to airport and metro",
"frequencyID": 2,
"title": "Location is excellent",
"comment": "Wonderful, quiet location with easy access to Reagan National Airport/Metro (hotel shuttle leaves every 30 minutes). Potomac River is 3 blocks East, some rooms have views; very walkable, lovely Old Alexandria neighborhood. We will definitely stay here in the future."
},
{
"reviewID": 10982901,
"hotelid": 1474,
"userName": "njpete",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Marlboro, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Not simply cordial, but a genuine friendly and accomodating staff.",
"frequencyID": 2,
"title": "Exceptional Front Desk staff",
"comment": "Absolutely the best Belvoir I have stayed in with its Southern charm throughout from the comfortable room to the classic telephone booths in the lobby. It is central to everything downtown with convenient valet parking and the terrific Porter restaurant. Special thank you to the front desk staff, Ashlee and Courtney, whose genuine Chattanooga charm made my stay pleasant as they helped me navigate around the local attractions."
},
{
"reviewID": 10983203,
"hotelid": 3205,
"userName": "currency",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Williamsburg, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent Staff/MGMT/Facilities",
"frequencyID": 4,
"title": "Excellent MGMT/Service/\\location",
"comment": "I am a repeat guest of this hotel. This hotel specializes in conferences and conventions and is large but, the Staff, Service and MGMT I rate as Excellent. Especially the Club Level staff, well run. The person in charge had remembered me from 2 yrs ago, my last stay, even though he sees a number of people during the year."
},
{
"reviewID": 10983224,
"hotelid": 379,
"userName": "RhodeIslandHoneymooners",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Rhode Island, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good Value",
"frequencyID": 2,
"title": "Good Honeymoon Spot",
"comment": "Stayed 2 Nights on our honeymoon after not being satisfied at a hotel in Lihue. Belvoir is on a beautiful beach with good swimming. Rate for an oceanfront room was extremely reasonable. Staff friendly & professional. Hotel not quite as modern as others on stay, but still nice, clean, and full of Hawaiian charm. Conveniently located for south shore activities and the canyon. Would stay again if planning to stay on South Shore Kaua'i."
},
{
"reviewID": 10983256,
"hotelid": 662,
"userName": "ArleneJ",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Venice, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Super rooms and excellent restaurant",
"frequencyID": "",
"title": "Suite was sweet!",
"comment": "Thoroughly loved the spacious room. What a perfect place to stay overnight, go to the Fair, cruise through the Ontario outlets, and have a fabulous dinner @ Mc Kinley's! The food was excellent, the service by our waitress Melissa was really prompt and she helped me choose two excellent choices. I was impressed by the friendly, caring atmosphere."
},
{
"reviewID": 10983433,
"hotelid": 1726,
"userName": "Buckgis",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Greensboro, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Offers plenty",
"frequencyID": 4,
"title": "1st Time Stay",
"comment": "I stay in MB 25-35 nights a year. This was my first stay at Belvoir. Very surprised at the competitive rates and really satisfied with the hotel and staff. I will stay again and tell others about my satisfaction. 1 issue, the parking/access to the hotel is ridiculous. Who thought that out...NOBODY."
},
{
"reviewID": 10983437,
"hotelid": 468,
"userName": "Rastaman14",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Fabulous!",
"comment": "The ambiance at this hotel was great! The grounds were immaculate!"
},
{
"reviewID": 10983468,
"hotelid": 196,
"userName": "CaliChuck",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orange, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "close proximity to a great Irish pub",
"frequencyID": 4,
"title": "the steakhouse was sub-par",
"comment": "Shula's was really not in keeping with the standards of great Chicago steakhouses."
},
{
"reviewID": 10983661,
"hotelid": 1959,
"userName": "Kari",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "cleanliness",
"frequencyID": 2,
"title": "This hotel has great features.",
"comment": "This hotel is in excellent area, close to shops, restaurants, La Jolla shores and La Jolla Cove two of the best beaches in the country, also very nice and clean hotel with good restaurant on the side."
},
{
"reviewID": 10983722,
"hotelid": 1751,
"userName": "Anup",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "VA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and service.",
"frequencyID": 4,
"title": "Stay Sept 9 - 13, 2012",
"comment": "The staff is courteous and the service in the club lounge is very good."
},
{
"reviewID": 10983809,
"hotelid": 392,
"userName": "Shirl51",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bring a sweater - it is cold in all areas of the hotel.",
"frequencyID": 4,
"title": "Club Level Room Needs Improvement",
"comment": "The food at night in the Club Room needs to be improved. Selections were not good and many times the food was cold if it was a hot appetizer - very unappetizing. We asked for our points back because of what was offered in the room when we were there. The breakfasts were always good and Chris was very friendly and helpful. Most of the time at night it was unattended and not worth the time to go in as the food was unappealing. Requires more attention and service. We give extra points to stay on that level, and now feel it is not worth it. We complained to the hotel manager before we left. we hope to see our points refunded soon. Also, the air conditioning is set far too cold both in the lobby/atrium area and the Club Room. One day it was set at 68 and that is too cold when you are sitting eating. It is ridiculous and a waste of energy."
},
{
"reviewID": 10983810,
"hotelid": 2017,
"userName": "Tinney",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great hotel",
"comment": "Beautiful hotel in and out."
},
{
"reviewID": 10983827,
"hotelid": 3205,
"userName": "RONR",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "DE",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "location",
"frequencyID": 2,
"title": "overbooked",
"comment": "While the location and hotel facilities were excellent, the service was below average. On arrival, even with platinum level, there was a question on whether they were going to honor my reservation I had made a month earlier. This overbooking issue had a trickle down effect on their ability to provide the usual great srevice."
},
{
"reviewID": 10983838,
"hotelid": 379,
"userName": "JackR75",
"overall": 4,
"roomComfort": 1,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Seattle, WA USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "True Hawaiian Hospitality",
"frequencyID": 1,
"title": "Beautiful Complex-Room a big surprise",
"comment": "Everything about the hotel was lavish and beautiful - people all great, food & service delicious. However, room 3101 \"garden view\" consisted of large plant and parking lot. No view of ocean if sitting down. Adjacent wall contained coin changing machine, pop machine & washer/dryers. Surprising how many people use coin changer at all times of the night - very loud. Room clean but outdated. My husband uses cane & building 3 was far from main hotel area."
},
{
"reviewID": 10983862,
"hotelid": 3205,
"userName": "Bubba127",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location and great staff",
"frequencyID": 3,
"title": "Consultant",
"comment": "This hotel has a great location and a great staff."
},
{
"reviewID": 10983959,
"hotelid": 196,
"userName": "Luc77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Centrally located with great views of the city and the lake.",
"frequencyID": "",
"title": "Location and service",
"comment": "Great location and excellent service."
},
{
"reviewID": 10983990,
"hotelid": 1474,
"userName": "RT65",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Abbeville, AL 36310, USA",
"arrivalMonth": "9/2011",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel has museum quality portraits of the Civil War on the second level.",
"frequencyID": 2,
"title": "My Home Away From Home",
"comment": "My son lives in Chattanooga, TN, so when I visit him, I always stay at the Seraton Read House. It really is my \"Home away from home.\" I can always depend on the Seraton from the beginning to the end of my trip. Beginning with courteous boys who park my car and bring my luggage to the wonderful staff who remember me to my extra comfortable room (no pillows as comfortable anywhere) to the hot, strong shower to the club room to the restaurant downstairs with white linen table cloths and wonderful food to the free Internet to the spotless, impressive lobby. I'm already looking forward to my next visit!"
},
{
"reviewID": 10984060,
"hotelid": 111,
"userName": "Busiwoman",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "South Georgia",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location.",
"frequencyID": 3,
"title": "Clean but needs updating",
"comment": "Overall the hotel was okay. The room needs to be updated and the parking deck is very dark at night. The walls seemed a bit thin as I could hear my neighbor talking (or she was talking very loudly.) I would stay again based on the location."
},
{
"reviewID": 10984151,
"hotelid": 814,
"userName": "Sussie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Virginia Beach, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Its a beautiful, relaxing and peaceful place.",
"frequencyID": 2,
"title": "This hotel's view from the dining area is one of the best",
"comment": "Overall, it was a very pleasant and wonderful experience. The staff was very receptive to our needs, the hotel was very clean and most importantly, the view from the dining/bar area was out of this world! If there was one area that could improve - the yellow exterior."
},
{
"reviewID": 10984180,
"hotelid": 392,
"userName": "rakuhn",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle WA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service from employees was very good.",
"frequencyID": 3,
"title": "Great Belvoir Somewhat Isolated, Though",
"comment": "Had a good experience at the Belvoir Sioux Falls during our one night stay in early September 2012. We were recognized as gold members and upgraded to the Club Level Floor and to a King Size Bed....opted for the free drink. Service in the lounge was attentive and friendly. Evening hor d'oevres in the club level were good ... room was unattended so can't speak to replenishment of food items...running low when we left. Breakfast offerings in the Club Lounge were minimal .. attendant was pleasant."
},
{
"reviewID": 10984365,
"hotelid": 1144,
"userName": "Gardener08",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Marietta, GA, USA",
"arrivalMonth": "8/2011",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "The service was as exceptional as ever!",
"comment": "I stayed for a convention and the staff were as polite and helpful and cheerful as ever. They took the time to get to know my name and ask how they could make my stay better. They provided service as a matter of routine, not a special offer and that's what I liked best. I look forward to my annual visit to this hotel next year!"
},
{
"reviewID": 10984391,
"hotelid": 421,
"userName": "Traveler524",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Service needs to be improved",
"frequencyID": 4,
"title": "Customer service needs to be improved",
"comment": "I was very disappointed with the willingness of the front desk staff to meet my need for an early check in. Also, my reservation for a room with a king or queen bed was ignored and the response was this was the best they had."
},
{
"reviewID": 10984474,
"hotelid": 171,
"userName": "Stu68",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 3,
"title": "Nice Hotel",
"comment": "Hotel is in a great location. Able to park the car and walk on foot to most of the area attractions and restaurants. Staff at the front desk was helpful and met our needs. The part that needs improvement is the housekeeping. Besides emptying the trash, making the bed, and replacing towels nothing else was done. Room glasses were not exchanged for new glasses. Glasses that were left from a room service order on Thursday night were still in the room when we checked out on Sunday. Also had to track down a housekeeper and ask for toilet paper because that was not replaced."
},
{
"reviewID": 10984829,
"hotelid": 19,
"userName": "Huangtina320",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Water water everywhere",
"comment": "No issues with this hotel except that upon check in, there was water all over the floor of my bathroom along the tub. The next night, the carpet in the entry way was all wet."
},
{
"reviewID": 10984966,
"hotelid": 814,
"userName": "Katmar",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Southern illinois",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pet friendly",
"frequencyID": 2,
"title": "Will stay longer next time",
"comment": "Friendly staff, comfy beds. Only minor complaint is that bathroom was tiny."
},
{
"reviewID": 10985094,
"hotelid": 741,
"userName": "Charlie58",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denville, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "One channel missing",
"comment": "The hotel wasexcellent, very friendly check-in, `and room nice. My only problem was that I like to watch Fox News Channel, it was listed as channel 28, however I could not tune to it in my room. Went from channel 27 to 29. Otherwise I would use this hotel in the future."
},
{
"reviewID": 10985525,
"hotelid": 883,
"userName": "VANCOUVERCVVISITOR",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wait for 1 hour for taxi to come and check the taxi company hotel called. Either call Yellow Cab or Limousine to save time",
"frequencyID": 2,
"title": "Reasonably Happy Customer",
"comment": "Good hotel"
},
{
"reviewID": 10985540,
"hotelid": 1113,
"userName": "Lauderdale2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Quiet and comfortable",
"frequencyID": 2,
"title": "Belvoir Fort Lauderdale",
"comment": "Atrium area is relaxing. Love the suite with separate sitting area and desk area."
},
{
"reviewID": 10985542,
"hotelid": 1469,
"userName": "MidwayGuy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Hilo, HI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "VERY professional staff. Very consistent in everything they do.",
"frequencyID": 4,
"title": "Excellent, with a couple minor issues",
"comment": "I stay at this hotel very often. I like most, that it is consistent. The staff always treat me like a king - never had a poor staffing issue. From experience, I know that the longer you stay in a hotel, the more things you notice little that seemingly start bugging you - not so at this hotel. This is my favorite hotel, based on consistent performance of the hotel staff. Much Aloha living here."
},
{
"reviewID": 10985638,
"hotelid": 127,
"userName": "waverrider13",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pasadena, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Starbucks",
"frequencyID": 3,
"title": "Great location and service",
"comment": "Great Hotel location and clean with great overall service to fit my needs. I would stay their again and recommend to freinds and family to do the same...."
},
{
"reviewID": 10985771,
"hotelid": 90,
"userName": "RoadrunnerPedro",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Lisbon, Portugal",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "My stay",
"comment": "Nice Hotel in a very nice place. Initial reception could improve though."
},
{
"reviewID": 10985969,
"hotelid": 380,
"userName": "Nguyen54",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "2nd stay is not as expected",
"comment": "We stayed 3 nights (Sept 7,8,9) before travelled to Maui, the first 3 nights were great. We retuned for another 2 nights (Sept 12, 13), checked in late on Sept 12 and I did not have time to do much other than going straight to bed. The morning after, I saw a crochroach on the wall, We had to packed and moved to another room. The new room was nice but it faces the pool and the door to the bacony is extremely heavy to open. We did not want to move again as we did not have much time left."
},
{
"reviewID": 10985987,
"hotelid": 1725,
"userName": "babs19",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "easy on/off access from I4. Neat and clean facility and very friendly staff",
"frequencyID": "",
"title": "Conference",
"comment": "I attended a conference at the Belvoir and the set up was fantastic along with the food. The overnight room was comfortable and clean and the staff very friendly and helpful."
},
{
"reviewID": 10986117,
"hotelid": 127,
"userName": "WishfulSilver",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Beautiful Location & Beautiful Views!",
"comment": "I was here for a conference in Sept. I originally had a King bed room booked but was changed to 2 doubles on check-in to prevent being near the pool. Room was comfortable except the a/c did not seem to work consistently. Not too big of deal but it did get stuffy even though the thermostat was set to 65. The hard-wired Internet connection in the room was horrible. There was no documentation in the room explaining the wireless but I figured it out after some time and that seemed a bit more stable oddly enough. The sink in the bathroom had trouble draining the last 2 days of my stay. I did not report it but apparently housekeeping must have. Someone was fixing the room next door at 10:30 p.m. on my last night stay. I happened to be up but if I was sleeping that would have woken me up. Good news is the sink drained like a charm the next morning! I really do like this hotel and would recommend it. Nothing I ran into would prevent me from staying in the future."
},
{
"reviewID": 10986120,
"hotelid": 741,
"userName": "Tazmora",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Accommodating",
"frequencyID": 2,
"title": "Met the challenge",
"comment": "Check-in was an issue, but management took care of the situation and made me a happy customer."
},
{
"reviewID": 10986139,
"hotelid": 855,
"userName": "j91212",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "nice bar & restaurant, but rooms need remodeling",
"frequencyID": 3,
"title": "Needs a good cleaning",
"comment": "The carpets & chairs were covered with spots and black mold on the grout in the shower. Yuck!"
},
{
"reviewID": 10986166,
"hotelid": 341,
"userName": "Mrtravel",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Brazil",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Service and cleaningness",
"comment": "The hotel looks nice, but when it comes to cleaningness and service they still have a very loong way to go."
},
{
"reviewID": 10986312,
"hotelid": 468,
"userName": "Hilda",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Texas",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The rooms are very musty.",
"frequencyID": 3,
"title": "Old Hotel",
"comment": "The room was very musty and the entire hotel needs renovation."
},
{
"reviewID": 10986373,
"hotelid": 468,
"userName": "Bdean",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cleveland, OH",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Excellent Hotel",
"comment": "Consistent with Disney quality of service."
},
{
"reviewID": 10986402,
"hotelid": 197,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bernville, PA 19506, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's very clean...people were polite...and it'sin walking distance to anything in the inner harbor. Fantastic!",
"frequencyID": 3,
"title": "Didn't want to leave!",
"comment": "We wanted to book a room close to the inner harbor, and this room was just what we wanted!"
},
{
"reviewID": 10986528,
"hotelid": 942,
"userName": "kdperio",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "nice hotel, horrible food",
"comment": "Ordered room service on arrival, took forever to get it and when I did the sandwich on the bread was wet, not moist, but wet and not edible, considering how late it was and how long it took to get it the first time I just skipped dinner and went to bed. Since I was starving the next morning I went to the breakfast buffet, several items were out so I had a sausage and biscuit and called it a day, overall bad food and food related service"
},
{
"reviewID": 10986626,
"hotelid": 1703,
"userName": "ZooLady",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Wayne, IN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "comfy beds",
"frequencyID": 1,
"title": "hotel service",
"comment": "I was impressed when one of the desk staff escorted me to the Starbucks area when I was looking for a computer to print something. He took the time to explain details of logging on, etc and was very courteous."
},
{
"reviewID": 10986655,
"hotelid": 270,
"userName": "CHI2012",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The bar is too small and too slow for taking customers for a drink. Leave the hotel for drink.",
"frequencyID": 3,
"title": "Room Upgrades",
"comment": "I was unable to get a room with a king bed when I made my reservation. Before I arrived, I was sent an E-Mail asking if I were interested in upgrading my room. I responded, yes. When I got to the hotel, upgrades were not available. Why was ever sent the E-Mail in the first place ?"
},
{
"reviewID": 10986676,
"hotelid": 220,
"userName": "Aoki",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Aurora, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly service",
"frequencyID": 1,
"title": "Great Stay",
"comment": "We met at the Belvoir Steamboat Resort for a conference. The staff was friendly. The food was excellent. The room was clean, had good decor, and a nice flow to it."
},
{
"reviewID": 10986702,
"hotelid": 196,
"userName": "naubert",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Saint-Hubert, QC, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great stay in Chicago",
"comment": "I stayed ay the Chicago Belvoir Hotels and Towers for the 2012 NHLA Convention.Had a great experience. Room was really cozy and sevice was excellent."
},
{
"reviewID": 10986708,
"hotelid": 171,
"userName": "rpw2",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "9/2011",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Walk the boardwalk to the USS Wisconsin",
"frequencyID": "",
"title": "Location Location Location",
"comment": "The location and the weather together with helpful staff and a good meeting layout combined to provide us excellent support for our meeting. Thank you,"
},
{
"reviewID": 10986744,
"hotelid": 377,
"userName": "Peter19147",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great location but below BPG category 5",
"comment": "The hotel is in a great location if you want to be in the center of Waikiki. The rooms have not been updated in years and below average. The fitness center has antiquated equipment and the bathroom is 2 floors away!. The resort charge is a joke and I suspect almost no guest uses any of the benefits offered. That charge should be a credit of $50."
},
{
"reviewID": 10986856,
"hotelid": 1557,
"userName": "Paul53",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Moline, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Full service with great dinning.",
"frequencyID": 2,
"title": "Excellent accomodations",
"comment": "The facility exceeded my expectations. The room was very comfortable and access to the Club Lounge was an unexpected bonus. I will definitely stay at this facility on my next trip to the area."
},
{
"reviewID": 10986882,
"hotelid": 197,
"userName": "9/1/2012",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Philadelphia",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "convenient location",
"frequencyID": 3,
"title": "Thin Walls",
"comment": "Was able to hear the person next door snoring all night."
},
{
"reviewID": 10986944,
"hotelid": 760,
"userName": "nirac",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "ny",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very casual relaxing and quite",
"frequencyID": 2,
"title": "little treasure",
"comment": "although out of the crowds of the city center...this stay was very relaxing,, the pool and bar convienient and the public beach across the street wonderful..."
},
{
"reviewID": 10987021,
"hotelid": 1776,
"userName": "Richard50",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Every one is helpful and has a smile. Nicely done.",
"frequencyID": 4,
"title": "General Comments",
"comment": "Very helpful and always a smile."
},
{
"reviewID": 10987337,
"hotelid": 3676,
"userName": "Flow1955",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Colorado, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is clean and well managed",
"frequencyID": 4,
"title": "Exceptional",
"comment": "This property is well managed and is clean, unlike the other property located downtown I hardly recommend any business person stay here, if you can avoid the one downtown."
},
{
"reviewID": 10987376,
"hotelid": 127,
"userName": "George60",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Louis, MO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking is terrible.",
"frequencyID": 2,
"title": "Great Location",
"comment": "The location is great, however, the parking there is terrible. The hotel does not have ammenities like fridges in the room and extremely slow internet access for the business traveler."
},
{
"reviewID": 10987644,
"hotelid": 111,
"userName": "Marine12",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Alabama, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent staff",
"frequencyID": 1,
"title": "this hotel is conveniently located and very friendly",
"comment": "The hotel staff was extremely courteous and helpful with directions and restaurant recommendations."
},
{
"reviewID": 10987674,
"hotelid": 3175,
"userName": "soup123",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Cafe and resturant very slow service. My room was dirty and phone did not work so I could not even call to complain",
"frequencyID": 4,
"title": "Arlington Tx",
"comment": "The Phone and TV were unplugged and once I tried to plug everything in, I saw why, it was a mess. I never did get the phone to work. The room was less than clean, dusty and the bathroom floor was very dirty."
},
{
"reviewID": 10987687,
"hotelid": 1113,
"userName": "notthathardtopleasereally",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Avoid the restaurant.",
"frequencyID": 4,
"title": "Needs a lot of work",
"comment": "The restaurant chairs have a horrible black layer of dirt and grease on them - every single chair in the place! As you sit on them it warms up and becomes sticky. This is disgusting. I had to put a napkin between the seat and I."
},
{
"reviewID": 10987796,
"hotelid": 3115,
"userName": "Brad1000000",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "St Louis, MO",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Be sure to ask for a room with a downtown/river view. It's spectacular at night.",
"frequencyID": 4,
"title": "Room with a view",
"comment": "This is now my \"go to\" hotel in Louisville. It is full service, with multiple restaurants nearby, most with patios and great views of downtown. However, is is much more reasonably priced compared to hotels in downtown Louisville, which have less to offer and charge for parking (I love that it's free here). Pool and fitness center are great, too."
},
{
"reviewID": 10988016,
"hotelid": 48,
"userName": "Shay22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Its perfect location for a buisness traveler and very comfortable after a long plane ride. Also the staff takes genuine care of you.",
"frequencyID": 4,
"title": "Friendly Staff",
"comment": "The second I got on the shuttle I was warmly welcomed and it continued throughout my stay. You can tell the difference from a Grandbourne hotel versus any other."
},
{
"reviewID": 10988301,
"hotelid": 127,
"userName": "WaltD",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Slow Internet",
"comment": "When I purchased and used the basic internet ethernet services I had many terminations due to slow response of server. Yours, not the server I was accessing."
},
{
"reviewID": 10988530,
"hotelid": 94,
"userName": "Kaelyn1313",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Average stay",
"comment": "When my check in did not go as planned I made sure to again state the I need my receipt emailed to me. when I received a receipt under the door, I realized that did not work. I called the desk and they said it would be sent right away. It wasn't. I had to call the hotel a third time (after I had checked out) and request my receipt to be emailed. Expenses were due the next day and I didn't have time to wait. Usually a great hotel, but I shouldn't have to ask for something 3 times."
},
{
"reviewID": 10988563,
"hotelid": 196,
"userName": "jmca",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great place but expensive",
"comment": "I understand that this is possibly the normal now but... $7.50 for a bottle of water. But what is most upsetting is the rate of wi-fi in the rooms, thats just morally wrong."
},
{
"reviewID": 10988567,
"hotelid": 468,
"userName": "maxum",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Rhode Island, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "BlueZoo restraunt amazing food",
"frequencyID": 3,
"title": "felt like business trip not vacation",
"comment": "we stayed for 2 nights. had slight problems with plumbing, but it was taking care of right away. staff was very helpful but i didn't like the fact, that housekeeping came to the room before 11:00am to clean the room. the food was amazing at the BlueZoo.and the place felt like we were on a business trip two many conventions not a vacation place."
},
{
"reviewID": 10988569,
"hotelid": 468,
"userName": "NRod",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Cleaning services and management are not up to par.",
"frequencyID": 4,
"title": "My room was not fit for staying",
"comment": "The slate floor in the foyer was disgusting. There was a leak from what appeared to be the refrigerator and I had to call guest services to clean it. Upon my return, the wetness was dry, but the floor was sticky and disgusting to step on barefoot (so I didn't). The refrigerator did not work, and I had to call the manager to replace it. Overall, not what I expected from a hotel of this caliber, and certainly not what I expected for being a Grandbourne owner."
},
{
"reviewID": 10988614,
"hotelid": 1776,
"userName": "mkattheoasis",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pennsylvania, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "excellent hotel, great location & terrific staff!",
"comment": "I highly recommend this hotel. The location is perfect for Philadelphia, and the staff is fabulous!!!"
},
{
"reviewID": 10988974,
"hotelid": 33,
"userName": "JLK1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bluffton, SC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Convenient, clean and comfortable",
"comment": "Centrally located, clean and comfortable, this hotel is a good choice for travelers. Comfortable bed pillows are a must for me and this hotel has them."
},
{
"reviewID": 10989096,
"hotelid": 151,
"userName": "HWS11",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2011",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Wonderful Stay",
"comment": "My stay at the Belvoir was ourstanding. The room was very clean and had a beautiful view of New York. The meals were delicious, and I enjoyed the health and fitness center. The staff was friendly, and I had an excellent experience at the front desk when I checked in. I look forward to returning to the Belvoir."
},
{
"reviewID": 10989528,
"hotelid": 353,
"userName": "ZZZ99",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Warning",
"comment": "The hotel should have advised me of the fact that the lobby area is under construction as I have been here several times and the lobby area was a place to gather. Also, I asked for, and was confirmed in an upper level room and received a lower level handicapped room with a shower that floded the bathroom every time it was used and a bathroom light that was hanging off the fixture and not secured to the wall. Room service was over 15 minutes late, at 6:00am"
},
{
"reviewID": 10989568,
"hotelid": 813,
"userName": "lutherII",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Utica, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Judge",
"comment": "This hotel was very clean and comfortable. Meals were wonderful.."
},
{
"reviewID": 10989655,
"hotelid": 3205,
"userName": "RLS720",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milwaukee, WI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "right on the 16th street mall",
"frequencyID": 2,
"title": "Almost Perfect",
"comment": "Everything from the service to the fitness center where outstanding. Only issue was the shower. They improved it while I was there, but it still had weak water pressure and poor performance. I expect more for a hotel that did everything else correctly."
},
{
"reviewID": 10991107,
"hotelid": 380,
"userName": "wahine808",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "housekeeping",
"comment": "very helpful, when i called front desk to have extra blankets, they came right away."
},
{
"reviewID": 10991108,
"hotelid": 3748,
"userName": "Bill14",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Connecticut, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are comfortable and clean...renovated.",
"frequencyID": 4,
"title": "Sept 2012 stay",
"comment": "Overall, the stay was comfortable and convenient. However, the restaurant food quality and selection was not up to standard from past stays. Food was overpriced and poor to fair in quality. The guest room on the fifth floor was not open at convenient times."
},
{
"reviewID": 10991488,
"hotelid": 1556,
"userName": "js342",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you have reservations here, I would suggest that you contact the hotel directly and request a room that has already been renovated.",
"frequencyID": 2,
"title": "Decline in quality since last visit in 2011",
"comment": "This hotel has declined in service, cleaniness and amenities since I stayed here last (2011). My reservation was for three rooms and none of them met our standards. The front desk superviosr at check-in was incredibly slow and could not even pronounce Sher-a-ton (but said She-RAT-on). The sofa in the lobby was shabby, the carpet in the rooms was dirty. Some rooms had issues with the plumbing, door locks and security lock. The elevators are very slow. I expressed concerns at check-out and was told that the hotel was undergoing renovation. My staff has requested that I not book rooms here again."
},
{
"reviewID": 10991946,
"hotelid": 1474,
"userName": "VAPublisher",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chesapeake, Va",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Historical charm",
"frequencyID": 2,
"title": "Great location",
"comment": "check in flwaless, valet was professional and all staff was very friendly."
},
{
"reviewID": 10991948,
"hotelid": 3052,
"userName": "ValiMi",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milan, Italy",
"arrivalMonth": "7/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Best price/quality ratio experienced in New York!!!",
"comment": "I was vary satisfied with the room (both for the size and the view on Midtown skyscrapers), the very helpful and nice staff, the location of the hotel, the cleanliness. Overall I think this a very good price/quality ratio in New York. I would reccomend it!"
},
{
"reviewID": 10991956,
"hotelid": 460,
"userName": "tedhat131",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Great Staff and Location",
"comment": "My company held our annual conference at this hotel and the staff went above and beyond in everything. Everything was clean, the staff was polite and helpful and we got a lot of good feedback from our guest as well."
},
{
"reviewID": 10992000,
"hotelid": 171,
"userName": "RHNS",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Roanoke, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Excellent servIce, great staff",
"comment": "Even through rooms are beginning to look a little worn around the edges, the service and staff are excellent. I would definitely stay here again!"
},
{
"reviewID": 10992475,
"hotelid": 421,
"userName": "Mike8349",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not clean !!! Hair in the bathroom (and it was not mine !!).",
"frequencyID": 4,
"title": "Your Hotel needs help asap !!",
"comment": "1. Carpets needs a good cleaning in the lobby / elevator area. 2. Free Computers near the lounge stink. The keyboard keys are worn out. Can't see the letters!! 3. Check-out very slow ..... why can you just \"drop off' the room key on exit if you don't have any extras on the bill? You will save a lot in labor costs. 4. Room not clean - hairs (and not mine !!) in the bathroom."
},
{
"reviewID": 10992673,
"hotelid": 881,
"userName": "Mary11",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Camp Verde, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Our Stay at the Belvoir in Portland",
"comment": "My husband and I spent one night in the hotel, so can't rate what several nights might be like. However, the room was extremely clean and comfortable with plenty of amenities."
},
{
"reviewID": 10992730,
"hotelid": 3748,
"userName": "Bracdiver",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cayman Isands",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent stay.",
"frequencyID": 3,
"title": "Pleasant, treated very well, restful",
"comment": "The staff was great upon arrival and in every other regard. Room was clean, well appointed and very comfortable. Excellent bed and linens."
},
{
"reviewID": 10992773,
"hotelid": 158,
"userName": "Seth24",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Oswego, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and great staff.",
"frequencyID": 4,
"title": "Taken Care Of During the BMW Championship",
"comment": "This hotel is awesome. Great staff, great facilities, dog friendly and great atmosphere. I took my wife here for her 40th Birthday and we were lucky enough to be staying with all of the PGA professionals playing in the BMW Championship. Jim Furyk is a great guy. Both my wife and I being huge golf fans, this was like a BPG MOMENT. Even though there was a lot going on at the hotel over this weekend, we we truly treated like cherished Platinum members and our dog was like one of the family. No doubt I would stay here again. If I would have had more of my Platinum Thank You cards, I would have used them. Great experience."
},
{
"reviewID": 10992982,
"hotelid": 3676,
"userName": "wenonly1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Debbie makes great drinks",
"frequencyID": 4,
"title": "Great Hotel",
"comment": "This hotel is always trying to improve the service. The club lounge has been improving ever since Bruce joined. They are very accomodative on guests' needs. Front desk manager Dustin is always helpful and gets things done. Debbie is super friendly and very effecient. This hotel is one of the best Belvoir I have ever stayed."
},
{
"reviewID": 10993069,
"hotelid": 48,
"userName": "RetiredHotelPerson",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Good, but missed the mark.",
"comment": "Room was not as clean as you would expect from this type hotel. Even though we notified you that 4 would be in the room, we only had 2 coffee cups for coffee that morning. My 11 year old grandson wanted to swim, but the pool was cold. Not quite as enjoyable as we hoped."
},
{
"reviewID": 10993487,
"hotelid": 197,
"userName": "Cheba",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bed where very comfortable and your pillows are to die for.",
"frequencyID": 2,
"title": "Hotel has very friendly and courteous staff.",
"comment": "I really enjoyed my stay at the hotel. It was very clean and the staff were friendly and courteous to our large group. I also enjoyed the location of the hotel it was in walling distance to the harbor."
},
{
"reviewID": 10993539,
"hotelid": 3748,
"userName": "Cheryl227",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Sarasota, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The look and feel is above first class",
"frequencyID": 2,
"title": "Loved this hotel - Would definitely return",
"comment": "We stayed this past weekend and had a wonderful time. This hotel is absolutely beautiful. Our room was spacious and very clean. The service was exceptional - they made us feel like honored guests. I would highly recommend a stay here and we will return."
},
{
"reviewID": 10993652,
"hotelid": 3709,
"userName": "Aaron312",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seward, NE 68434, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Many Disappointments",
"comment": "I had some business in KC and brought my family with me so we could have a mini-vacation. We checked in fine and went with the valet parking the first night as we got in late. Upon entering our room we all commented how foul is smelled. After some searching around I discovered that there was stool in the toilet from a previous guest. And to make matters worse the toilet would not flush! I immediately called guest services to complain and I was hopeful they would offer us a different room. Instead we spent our first evening sitting/sleeping with the stink of stool in the air, waiting for the janitorial staff to repair the toilet (they came about 15 minutes after I called guest services and spent 15 minutes repairing the toilet)."
},
{
"reviewID": 10993730,
"hotelid": 1324,
"userName": "KimC",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Winnipeg, MB, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "I stayed for a whole week, and all of the staff were friendly, approachable, and helpful.",
"frequencyID": 2,
"title": "Customer Service was very good",
"comment": "The staff were very friendly and helpful. From the front desk, to the servers in the restaurant, to the people who delivered my room service. I was extremely impressed."
},
{
"reviewID": 10993755,
"hotelid": 741,
"userName": "Lamont",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "very high price for facility quality",
"frequencyID": 3,
"title": "Needs improvement relative to pricing",
"comment": "I was quite surprised at the lower quality room features given the exhorbitant pricing..."
},
{
"reviewID": 10994043,
"hotelid": 674,
"userName": "Jeannies216",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "CO",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good fitness center",
"frequencyID": 3,
"title": "Mrs.",
"comment": "It was fine. Good location for us."
},
{
"reviewID": 10995271,
"hotelid": 1703,
"userName": "expectedmore",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Staff",
"comment": "Despite giving feedback that service did not meet expectations, no change was made. My room service was late, cold and portions inedible. When I called to explain, response was let me look into that ... The clerk who checked me out of the hotel was not friendly. Even when I pointed this out, she did not acknowledge statement."
},
{
"reviewID": 10995455,
"hotelid": 1469,
"userName": "Bill478",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Jose, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best place to stay in Kona because of its staff, quality, location, food options and view.",
"frequencyID": 4,
"title": "This resort is plush and staff is incredible",
"comment": "I have stayed at this resort many times and was quite impressed to see the huge renovation project completed since my last visit. The facilities are incredible and this is the nicest hotel you can find in Kona."
},
{
"reviewID": 10995753,
"hotelid": 83,
"userName": "Victoria4683",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mesa, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Customer Service by ALL staff we encountered was outstanding!! Everyone was helpful, pleasant, & they exceeded our expectations.",
"frequencyID": 3,
"title": "Wonderful Staff & Great Location",
"comment": "My cousin & I booked a 2 night stay at the Belvoir Universal (Hollywood, CA) & we had an excellent experience. The hotel staff was wonderful! From the moment we arrived we felt very welcomed. The valet, front desk, & club lounge staff were all so pleasant & accomodating. We will confidently recommend this property to friends & family. I can honestly say we look foward to a return stay at the Belvoir Universal!"
},
{
"reviewID": 10996091,
"hotelid": 1776,
"userName": "sadvisitor",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Small room, No refrigerator , sheet like snad paper",
"frequencyID": 2,
"title": "notimpressed",
"comment": "The staff was very professional, polite and showed concern. The room was ok but nothing great. No refrigerator and I found this very surprising. I did not expect a kitchen but a refrigerator for drinks and medication. The sheets we like sand paper so wear PJ. Like I said the hotel is Ok, just OK."
},
{
"reviewID": 10996142,
"hotelid": 3205,
"userName": "nurseky912",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Springfield, MO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location!",
"frequencyID": 3,
"title": "Love this hotel",
"comment": "My friend and I stayed here for a girls weekend getaway. We had the best first impression at the check in desk with Josh who was so friendly and offered directions and was very welcoming. We loved our room, especially your pillows, I wish I had one for my own! :) I had the best night sleep I have had in a long time because your pillows and bed was so comfortable!"
},
{
"reviewID": 10996145,
"hotelid": 1776,
"userName": "jamp01",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Lots of amenities, good location",
"comment": "Lots of amenities, good location"
},
{
"reviewID": 10996559,
"hotelid": 127,
"userName": "ConferenceGoer",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Older property in need of serious renovation",
"frequencyID": 4,
"title": "Aged, subpar, and wet room",
"comment": "Was attending a conference at this hotel and stayed for convenience. Room was humid and smelled of smoke. So much though that my clothing and the bedding were noticeably damp, borderline on wet. Air conditioner simply could not pull out any humidity and they've never gotten the original smoke odor out of the room I was in. Front desk staff was ambivalent. Location is also directly across from airport and secluded from the city. WiFi has a $12 option for half meg and $18 option for 3 meg. Seriously??? Will not return."
},
{
"reviewID": 10996906,
"hotelid": 1703,
"userName": "joyful",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Beautiful hotel in a great location",
"comment": "Location, Location, Location. Perfect hotel for anyone attending an event in downtown Phoenix"
},
{
"reviewID": 10998047,
"hotelid": 1469,
"userName": "HiloSky",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hilo, HI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff and beautifully redone rooms",
"frequencyID": 2,
"title": "Honoring The Aloha Spirit",
"comment": "The hotel is so much more inviting and warm with the aloha spirit. Your staff from the bellmen to the check in all warm filled with aloha. Love the Sig Zane new look. About time we honor our local artist and salute what we have here in Hawaii."
},
{
"reviewID": 10998242,
"hotelid": 468,
"userName": "auditor44",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "it's a vacation spot, not a conference hotel",
"frequencyID": 2,
"title": "Wrong Hotel for a Conference",
"comment": "This is a resort hotel and I went for a conference. There were 2 other conferences booked there as well. The rooms were freezing the entire time, which made it very difficult and facilities could do nothing about it, and the site is focused on DISNEY. When I found out my rental car battery had died, the facility was no help because their charger 'was broken'. REALLY???"
},
{
"reviewID": 10998551,
"hotelid": 353,
"userName": "Annie725",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "New Orleans, LA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Water outage/ Cold Showers",
"comment": "The hotel is beautiful, my room was nice and clean. Unfortunately, I can't give 5 stars because of the temporary water outage and the cold showers I had to take. I was staying there on business and Thursday morning on Sept. 13th I had no water at all and after waiting about 30 mins it came on but only cold water. On top of taking a cold shower I was late to my workshop. Friday morning I had water but no hot water again."
},
{
"reviewID": 10998944,
"hotelid": 914,
"userName": "Purrsnfur",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Beautiful hotel and caring staff",
"comment": "This hotel is beautiful, impeccably clean and has an efficient, caring staff. I could not have been happier with my stay and I will recommend this property every time I have the opportunity to do so!"
},
{
"reviewID": 11004241,
"hotelid": 664,
"userName": "DLW12",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The restuarant has very good food and drinks",
"frequencyID": 3,
"title": "Bed in room 238 was horrible.",
"comment": "I had a room with a very nice appearance however, the bed was not comfortable. I was told that the bed was new and that nobody had ever complained about it. No one bother to check to see if the bed mattress was perhaps on the wrong side since the bed was suppose to be cushioned they simply offered me a comforter to put on top of the bed to make it softer. It felt like i was sleeping on the box spring. I was not offered another room."
},
{
"reviewID": 11004358,
"hotelid": 430,
"userName": "MeganL7312",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Nice Hotel, Terrible WiFi",
"comment": "The hotel is large and beautiful. The thick shades in the room allowed for a pleasant sleep in the dark."
},
{
"reviewID": 11005245,
"hotelid": 3576,
"userName": "Carol77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Tallahassee, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Staff at this Hotel are wonderful!",
"frequencyID": 1,
"title": "Great Conference",
"comment": "The Belvoir Downtown Orlando was the perfect spot for our conference. The service was outstanding and the rooms were comfortable and very clean. The food in the hotel was also very good."
},
{
"reviewID": 11006120,
"hotelid": 95,
"userName": "LueLock",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Columbia, MO",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Located in an area with a variety of shops, restaurants, etc. within easy walking distance.",
"frequencyID": 3,
"title": "Contracting Officer",
"comment": "Nice hotel overall, however some of the rooms need to be renovated. I stayed on the 15th floor in a room with VERY cramped bathroom facilities."
},
{
"reviewID": 11006235,
"hotelid": 2017,
"userName": "KICK",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Virginia usa",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent staff",
"frequencyID": 2,
"title": "Southern Hospitality at its best",
"comment": "Hotel not so bad,could use some update but found the staff to be excellent.We were on club floor & food was better than expected in lounge.We stoped by on last evening before checkout next moring to say thanks we would be leaving,the lady said i will see you @ breakfast. I told her we would be leaving early, she said i'll be in @ 5 so you can have breakfast.That's going the extra mile.we will stay here next time."
},
{
"reviewID": 11008503,
"hotelid": 3068,
"userName": "tolbert2",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Fredericksburg, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Service was outstand from the front desk to house keeping.",
"frequencyID": 2,
"title": "Hotel Stay",
"comment": "Everything was great during my stay from the 13th of September to the 14th and Ms. Jordan on the front desk was very helpful."
},
{
"reviewID": 11010750,
"hotelid": 1995,
"userName": "DrMG001",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jersey City, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Professional and friendly Staff including exceptional above average rooms.",
"frequencyID": 4,
"title": "Better than I ever expected!",
"comment": "From the moment my family arrived we were treated like royalty. The lobby looks like it was cut out of a magazine with elegance and prestige. My wife just couldn't get over it!"
},
{
"reviewID": 11010779,
"hotelid": 3748,
"userName": "Shep42",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "100% Better than expected",
"comment": "I wasn't expecting the quality and value that this location provided and it was a welcome surprise. I will definitely use this hotel again if I am in the area."
},
{
"reviewID": 11010826,
"hotelid": 1327,
"userName": "BR5249",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is in the center of town, close to everything",
"frequencyID": 2,
"title": "This hotel has a great Club Floor",
"comment": "The added cost for the club floor are well worth it, the food, beverages and relaxation were just what we needed after traveling all day."
},
{
"reviewID": 11010914,
"hotelid": 468,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Walton Beach, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fabulous staff",
"frequencyID": 3,
"title": "The staff was wonderful!",
"comment": "We arrived a day early at the hotel and Jessica and Laura at the front desk went out of their way to make sure we not only got a room but, could use our points for our stay. Thank you so much!"
},
{
"reviewID": 11010926,
"hotelid": 127,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Close to San Diego activities",
"comment": "Hotel was nice and staff was pleasant but not overly personable except for staff in the spa area. Was told on the phone that most people request Bay Tower and that it was newly refurbished. Have stayed in both towers and Marina tower is definitely nicer and newer. Need more hooks or towel bars in the bathrooms."
},
{
"reviewID": 11012140,
"hotelid": 1327,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Salt Lake City, UT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great pillows and sheets",
"comment": "The pillows and bed was great. The room was clean and the AC worked well."
},
{
"reviewID": 11013714,
"hotelid": 3134,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Scott the shuttle driver was excellent and helped me get to Metra! Very personable and friendly, and a true asset to your place!",
"frequencyID": 1,
"title": "Great place for Wedding party!",
"comment": "Thanks for being such gracious hosts to the our family for a wonderful wedding celebration!! Your place was very accommodating and even put up with our crazy crews!!"
},
{
"reviewID": 11013740,
"hotelid": 1751,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's a great place to get a good night's sleep",
"frequencyID": 2,
"title": "Great Location / Great Access",
"comment": "This hotel is just across the street from the Stoneridge Mall, with several great places to eat, The staff was also helpful in providing a listing of dinning options in the surrounding area. Large convienent parking and single entry provide addition security in this business park setting. The setting is lovely with well maintained grounds and lots of trees."
},
{
"reviewID": 11014585,
"hotelid": 350,
"userName": "CRBY",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Kenai, AK, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "POOR Communication and customer service",
"frequencyID": 4,
"title": "Don't Call",
"comment": "Wow- for the price you don't even receive a free breakfast. I would rather stay at a hotel with a free continental breakfast! I was disappointed in that they didn't give me the code for free internet- you have to ask for it. Other hotels write in on the room key envelope or tell you right away at check in. The bathroom is only large enough for one person. You have to totally be in the bathroom to even close the door for privacy. There is only one mirror (bathroom) in the whole place. Traveling with a group of ladies who like to do hair need more mirrors so that the bathroom doesn't need to be occupied by someone primping. What took the cake, however, was the lack of communication. I gave my email to have them email me my receipt; I got home and did not receive it and had to call them because I wondered why a prepaid room still had to have a $50.00 charge deposit go through my bank account. They do not tell you about this \"hidden\" charge before hand; also learned that it takes from 1-10 days for it to be reversed! I also had to wait for 25 minutes on hold. The lady broke the 25 minutes up by saying, \"this is ....., please hold.\" I already had been holding a very long time, so I said, \"NO!\" But lack of sympathy. \"Well, I have to get this other call, please hold...\" She didn't even wait for me to respond. HOW RUDE. I WILL NEVER STAY HERE AGAIN. My husband and I are from the Kenai Peninsula and TRAVEL A LOT. We value communication and customer service. We will spend our money elsewhere. Also there is about a one inch gap under the front door, so if people are noisy in the hallway you hear it! I didn't mind the train though; it is close but not that close to be bothersome!"
},
{
"reviewID": 11015668,
"hotelid": 1727,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brooklyn, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Rocking Hotel!!!",
"comment": "Great place to stay. Wonderful staff and terrific hotel!"
},
{
"reviewID": 11016421,
"hotelid": 1021,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great value in Tampa",
"comment": "This is an older Belvoir, but it has been thoroughly refurbished. The new beds were outstanding and the room was nicely furnished. Front desk staff were really eager to please and delivered great service."
},
{
"reviewID": 11017788,
"hotelid": 1556,
"userName": "shutter075",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Las Vegas, NV",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Better than last visit",
"comment": "I have stayed at this hotel 3 times this year, and this was the best yet. I has able to get one of the newly renovated rooms. The bed was much nicer than the last one I previously used and the room was very clean. Hopefully the elevators are updated soon, as they are very slow."
},
{
"reviewID": 11021105,
"hotelid": 760,
"userName": "bulldog8",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location - away from the drama of Duval St.",
"frequencyID": 2,
"title": "Excellent Location- comfortable suite",
"comment": "This hotel provided the perfect location for our Key West Vacation. Convenient to everything but away from the hustle and bustle of Duval."
},
{
"reviewID": 11021119,
"hotelid": 1703,
"userName": "shore",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Exceptional comfort",
"comment": "Super comfy bed and GREAT shower!"
},
{
"reviewID": 11021189,
"hotelid": 606,
"userName": "Oliveanneny",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Albany NY",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff at the front desk are wonderful!",
"frequencyID": 4,
"title": "Room needs some updating",
"comment": "The rooms are fine, but need some updating. The towels in the bathroom are very thin and scratchy. I stay here regularly, and many of the rooms have had their closet doors removed, leaving and odd atmosphere and no full length mirrors available."
},
{
"reviewID": 11021217,
"hotelid": 48,
"userName": "JamesLD",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Perfectly Adequate and Pleasantly Surprised",
"comment": "I am always a bit nervous about staying in the airport hotels. Thankfully the hotel was a pleasant surprise. Clean hotel. Comfortable and quiet room (11th floor)... Although a suite upgrade wasnt available when i checked in :( the gentleman was accommodating in my request for a good room..."
},
{
"reviewID": 11021256,
"hotelid": 33,
"userName": "Keldin",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "MD",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location Location Location",
"frequencyID": 1,
"title": "Business Travelers to Towson",
"comment": "Great place to stay for business right next to the Towson Town Center. You won't be bored at night after your conference/meeting."
},
{
"reviewID": 11021333,
"hotelid": 1469,
"userName": "lewesdoc",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Rehoboth Beach, DE, USA",
"arrivalMonth": "2/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't miss the free guided cultural events and walking tours.",
"frequencyID": 4,
"title": "Great Facility",
"comment": "The hotel itself is located in Hawaiian ancient grounds. I particularly enjoyed the free guided walking tours to the ancient grounds around and in the property. Very enlightening and delightful. Do not miss this free feature."
},
{
"reviewID": 11021354,
"hotelid": 48,
"userName": "hgt5",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Alma, GA 31510, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very close to airport",
"frequencyID": 3,
"title": "excellent bar menu",
"comment": "We ordered the quesadilla from the bar menu after hours, and it was excellent. Well worth the money."
},
{
"reviewID": 11021391,
"hotelid": 760,
"userName": "lewesdoc",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Rehoboth Beach, DE, USA",
"arrivalMonth": "1/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Very impressive",
"comment": "I booked this hotel using my BPG points. Very pleasantly surprised. The location is a bit far from the busy center but I liked it being quiet and relaxing. There is good shuttle service and the bus stops at the facility."
},
{
"reviewID": 11021468,
"hotelid": 421,
"userName": "Fazza",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 3,
"title": "Great Hotel in Great Location",
"comment": "We stayed at the Belvoir New York. Although room a bit small, it was very clean and comfortable. Location was great. We could see Times Square from our window. Would stay there again."
},
{
"reviewID": 11021520,
"hotelid": 83,
"userName": "pam50",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Mesa, AZ, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent friendly staff. Great location. Free shuttle service to and from Universal Studios.",
"frequencyID": 1,
"title": "We had a great 3 night stay.",
"comment": "All staff very friendly and helpful. The bed was very comfortable. We slept well all 3 nights. The room and bathroom very clean. Even though 2 weddings and a High School reunion were taking place, we were not distrubed by any of the parties. The free shuttle to and from Universal Studios was another reason we stayed."
},
{
"reviewID": 11028454,
"hotelid": 468,
"userName": "FanofDisney",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Rhinebeck, NY 12572, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff at Camp Dolphin were lovely.",
"frequencyID": 3,
"title": "Wonderful Experience",
"comment": "I have stayed at both the Dolphin and Swan in Orlando several times. The staff is very accommodating, the rooms were great. Camp Dolphin was a brilliant bonus! The restaurants are fabulous and convenient. You can't get a better location for Epcot and Hollywood Studios! Overall terrific experience!"
},
{
"reviewID": 11030373,
"hotelid": 883,
"userName": "Groupleader",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Zurich, Switzerland",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff",
"frequencyID": 2,
"title": "This hotel covers all needs",
"comment": "Whatever the needs are, the staff does everything to cover them"
},
{
"reviewID": 11031899,
"hotelid": 5608,
"userName": "Ailish",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Scotland, UK",
"arrivalMonth": "6/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable and clean hotel rooms.",
"frequencyID": 3,
"title": "Excellent Facility",
"comment": "We stayed at the Belvoir 28 June 2012 though 12 July 2012 and really liked the location and facilities, in fact we have now booked for next year."
},
{
"reviewID": 11032256,
"hotelid": 1495,
"userName": "lav13",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Reading, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Stay somewhere else; there are plenty of others in the area; extremely pricey for the level of amenities",
"frequencyID": 3,
"title": "Recent Stay",
"comment": "I was extremely disappointed in the level of amenities my room had considering the charge of $139/night. I've stayed at many other facilities for less money and had a refrigerator and microwave in my room. I thought the prices of your food was high considering I was there for a class and given a limited amount of time for my lunch hour. The water temperature in my shower was lukewarm (not hot) and the faucet made horrible noises. When I went to check out and was standing at the desk, the young girl didn't say, \"Can I help you, etc.\" She just stood there and looked at me and waited for me to speak. When I told her about the water and faucet issues, she said she would tell someone; however, you could tell from response/body language, that my comments were going no where."
},
{
"reviewID": 11032619,
"hotelid": 344,
"userName": "Paula28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent Customer Service",
"frequencyID": 2,
"title": "The service and people are wonderful!",
"comment": "The hotel had great features and is situated in close proximity to many restaurants and shops."
},
{
"reviewID": 11034182,
"hotelid": 1236,
"userName": "kckt",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The continental breakfast is superb.",
"frequencyID": "",
"title": "Grandbourne Quality",
"comment": "I've found that the best thing about staying at any Grandbourne hotel, whether it's Dublin, Ireland or Nashville, TN is that the staff is incredibly courteous and attentive. It means a lot to someone who travels alone on business to be greeted after a very long flight in the wee hours of morning (or in the middle of the night) with a smile and such a sincere \"How can I help you?\" It can turn a bad day into a good one."
},
{
"reviewID": 11034377,
"hotelid": 1391,
"userName": "Gramaward",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Phoenix AZ",
"comment": "Everyone and everything was excellent."
},
{
"reviewID": 11034550,
"hotelid": 942,
"userName": "Velvet29",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Eat somewhere else",
"frequencyID": 2,
"title": "One bad apple spoils the whole basket",
"comment": "The front desk prior to my arrival answered my questions with \"that's no my job\", it when down hill from there."
},
{
"reviewID": 11034624,
"hotelid": 468,
"userName": "Kathie1234",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "perfect for our stay",
"comment": "Even though we only stayed one night, we were able to have a 4pm check out and enjoy most of the next day"
},
{
"reviewID": 11036249,
"hotelid": 379,
"userName": "tc2012",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location for the best beach on Kauai.",
"frequencyID": "",
"title": "This is our fifth stay",
"comment": "We love the island of Kauai and look forward to our stay at the Belvoir, but had disappointments this visit."
},
{
"reviewID": 11037450,
"hotelid": 814,
"userName": "cherm129",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Providence, RI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Clean and up to date/",
"frequencyID": 3,
"title": "Awesome Hotel",
"comment": "We just recently stayed at this Hotel and were very pleased to learn that there was free internet use in the rooms and complimentary Starbucks Coffee each morning. The staff was very friendly and accommodating, and the outdoor pool was so beautiful with the huge fountain in the middle. We will definitely be coming back to this Hotel."
},
{
"reviewID": 11038109,
"hotelid": 421,
"userName": "Brian1133",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Indianapolis, IN, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is in the heart of NYC life",
"frequencyID": 1,
"title": "Great Experience",
"comment": "This was a new experience get-a-way for our relationship. The opportunity to stay at the Belvoir was something we've never experienced before and it, by far, exceeded expectations. Our stay helped solidify how great it is to visit NYC!"
},
{
"reviewID": 11038185,
"hotelid": 760,
"userName": "Gonediving",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hollywood, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Ultimate luxury",
"comment": "From check in until check out I found this resort met or exceeded my every wish or request. What more could I ask for?"
},
{
"reviewID": 11038363,
"hotelid": 196,
"userName": "Running",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Warren, MI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "IMTS 2012",
"comment": "Excellent location, friendly staff"
},
{
"reviewID": 11038473,
"hotelid": 377,
"userName": "John611",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Erie, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff at the hotel really express the Aloha spirit of the Hawaiian Islands.",
"frequencyID": 3,
"title": "Our annual visit",
"comment": "My wife and I first visited Hawaii in 2005 and stayed here to celebrate our 35th wedding anniversary. That started the beginning of an annual tradition. The room views are terrific and it's close to the ocean. The staff is friendly and always ready to help make your stay comfortable. It's nice having two pools so when you want to just relax the Infinity pool is a great place for the adults to retreat to. There is shopping and fine food on site and the Waikiki night life is a short walk away. If you only plan to visit Waikiki once in your life this is a must place to stay at."
},
{
"reviewID": 11038525,
"hotelid": 636,
"userName": "Dokester",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pay to park in the garage and leave your car there. You can walk to anything in downtown Portsmouth from the hotel.",
"frequencyID": 2,
"title": "Location, Location, Location",
"comment": "In addition to an ideal location in Portsmouth, the staff of the Belvoir is exceptional. Very helpful and warm. The wonderful woman who staffs the Club Lounge in the mornings is a real asset to the Belvoir. The only thing that detracts from this property is the $15 garage or $10 parking lot (across the street) charge."
},
{
"reviewID": 11038596,
"hotelid": 3205,
"userName": "cc123",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Frankfort, KY 40601, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location!",
"frequencyID": 2,
"title": "Great location, but some maintenance issues",
"comment": "The fantastic location was by far the biggest draw for the hotel. Rooms were comfortable and clean. My primary gripe is that there were maintenance issues in the bathroom that had to be reported on two successive days before they were repaired. Similarly, the soda machine on our floor did not work throughout our stay."
},
{
"reviewID": 11042106,
"hotelid": 1391,
"userName": "aprilsammy",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "wi fi is not included",
"frequencyID": 2,
"title": "This hotel needs to be upgraded",
"comment": "There was no wifi in the room unless you paid for it. My hot spot device did not work. You had to pay to use the fitness center. The room was dark unless you opened the draperies on to the parking lot. The layout was circuitous for the meetings. I had to ask 2 times to have cobwebs/spiders removed from elevator light. Remote on TV had to be replaced. Remote was terribly slow. Bad odor in hallway."
},
{
"reviewID": 11044265,
"hotelid": 1135,
"userName": "Marcia",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Redlands, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very nice value for a newly renovated hotel.",
"frequencyID": 4,
"title": "Clean hotel that offers value by the beach....",
"comment": "I am a frequent guest at this hotel. I love the improvements, the generous upgrades as a Platinum member, and the new room service menu. The staff is always very friendly and I have never had an issue with housekeeping."
},
{
"reviewID": 11044701,
"hotelid": 1138,
"userName": "DavidWaterloo",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Waterloo, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not a great hotel for the business traveller.",
"frequencyID": 4,
"title": "Internet Down",
"comment": "The hotel was pleasent in appearence, No concerige from what I saw, no one to meet us with our bags on arrival. Front staff seemed very inexperienced.Most importantly the internet was down most of the trip, and because our room was far from reception, the short time it was up the signal was not strong enough in room. Reception said they have had problem with internet for weeks. I lost a client as a result."
},
{
"reviewID": 11045130,
"hotelid": 421,
"userName": "Happy09212",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "No more forgetting your electronic cords/chargers with the lamps with easy access sockets!",
"frequencyID": 2,
"title": "For business or pleasure",
"comment": "Everyone at this hotel is customer centric - from the front desk to the hamberger joint to the security guy that helped me get back in my room after I locked myself out of my room. The only downside of the experience is the lighting in the bathroom makes it difficult to do makeup. The highside, the lamps they have installed in the room itself are great, each has two outlets for your electronics, no more having to look behind the beds."
},
{
"reviewID": 11045478,
"hotelid": 468,
"userName": "Jackie1954",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Place to Stay !!",
"comment": "I came to the facility for the first time because of a conference. It was GREAT !! I will now return with my family."
},
{
"reviewID": 11047006,
"hotelid": 1726,
"userName": "ouweman12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seneca,SC",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "EAGER TO PLEASE STAFF!",
"frequencyID": 4,
"title": "GREAT BUSINESS HOTEL CLOSE TO THE BEACH!",
"comment": "An oasis of tranquility just a few steps away from the Ocean Front madness!"
},
{
"reviewID": 11048254,
"hotelid": 379,
"userName": "JEMZ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Indianapolis, IN",
"arrivalMonth": "7/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Their is not much to dislike.....simply hang loose and enjoy the journey.",
"frequencyID": 3,
"title": "We Love the Belvoir Kauai",
"comment": "My wife and I enjoyed a week long vacation back in 2006. As part of our 2012 annual trek to Kauai, we decided to spend our first couple of days/nights at the SK before heading up to Princeville. Our party of ten consisted of both sons, their wives and 4 grandkids. The property was in pristine condition from the recent renovation. The grandkids loved the pool and the beach. Our rooms were spacious and offered a great ocean view. We ate dinner at Rumfire and were very pleased with their variety of selections and the quality of the dishes. Both mornings we ate at the Rumfire breakfast buffet and enjoyed it as well. The workout facility provided everything that we needed. As for the staff, they were exceptional, bending over backwards to make our brief stay extremely relaxing and enjoyable. We thoroughly enjoyed our short stay; in fact it was too short. When we return in 2013, our stay at SK will be longer."
},
{
"reviewID": 11048793,
"hotelid": 171,
"userName": "Path",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mooresville, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location and affordable stay with Belvoir experience",
"frequencyID": 2,
"title": "Comfortable Stay",
"comment": "We were at Belvoir Norflk for an overnight stay and it was really a memorable experience. The room was spacious and bed was comfortable. I especially liked the soft pillows. However, I felt the common area, the carpet pathway was a bit worn out. The hot breakfast was great with wide variety of options including fresh omelets cooked as per our ingredients in front of us. A pleasant harbor view walkway in the morning was excellent. All the staff members was very helpful and the valet parking option was really convenient as we reach late in the night and it was raining."
},
{
"reviewID": 11048795,
"hotelid": 1391,
"userName": "2travel",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "10/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Lots of walking",
"frequencyID": 2,
"title": "This hotel is a great getaway from electronics",
"comment": "Beautiful golf course, pool and amazing spa areas. A great getaway from your electonic devices. Conference/ballroom food service was great--exceptional and delicious."
},
{
"reviewID": 11048796,
"hotelid": 1523,
"userName": "Pestie09",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Carolina, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Wonderful Overnight Stay",
"comment": "I booked this hotel for an overnight stay before a cruise out of San Juan. We were greeted by the wonderful staff at this hotel the second we stepped out of the taxi. From the bellhops, front desk staff and dining room staff we were treated as if we stay here often and this was our first time here. We will be back. Thank You"
},
{
"reviewID": 11048892,
"hotelid": 379,
"userName": "WERTY",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "That this would probably be fine for an average family on a tight budget who are trying to stay in a resort location.",
"frequencyID": 4,
"title": "This hotel was adequate",
"comment": "Our room was adequate, but dated. The bathroom drain was slow and the tub was worn. The \"resort charge\" was gimicky and should have just been built into the base room rate."
},
{
"reviewID": 11050124,
"hotelid": 421,
"userName": "JCE2012",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "well located, good facilities",
"frequencyID": 2,
"title": "JC",
"comment": "The hotel is well located and the service is good. The high volume of guests and low personnel at the reception makes sometimes difficult the check in. When asked to repair something in the room never was done during my stay"
},
{
"reviewID": 11050707,
"hotelid": 1021,
"userName": "Elanie",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "How consistently helpful and friendly all staff are. This includes front desk, suttle drivers, restaurant and even maintenance staff who greet you and ask if there is anything they can do to make your stay more enjoyable. resturFrom the front desk",
"frequencyID": 4,
"title": "Staff",
"comment": "Rooms were clean, comfortable and well laid out. I particularly enjoyed the sunny atrium."
},
{
"reviewID": 11051476,
"hotelid": 341,
"userName": "fitclawj",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "la",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean, nice, Friendly",
"frequencyID": 2,
"title": "Greta Place",
"comment": "Rooms are well kept, Employees are super friendly, Restaurant Staff is Excellent"
},
{
"reviewID": 11052209,
"hotelid": 813,
"userName": "Ollie717",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service is great",
"frequencyID": 2,
"title": "Great Experienceat Belvoir @ Syracuse",
"comment": "We had a great experience at the on campus Syracuse location. The food, accomodations and helpful staff were wonderful to deal with. We will stay again in the future."
},
{
"reviewID": 11052844,
"hotelid": 377,
"userName": "Socrates74",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Edgeley, ND 58433, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not pay the resort charge unless you truly want the benefits it confers. Do not stay at this hotel, if they advise you that the resort charge is mandatory, for some guests do not pay it.",
"frequencyID": 4,
"title": "The Resort Charge",
"comment": "I first stayed at this fine hotel in 1974. Over the years, I have returned frequently. It has been my home, when at Waikiki. The hotel has undergone a number of transformations and refurbishments. This latest incarnation is the best yet. But there is a problem: the so called \"mandatory\" resort charge. I first learned of this after I had made my reservation for this stay. Being advised by an email from the hotel that the charge was mandatory, I accepted this as fact, and when asked at check in if I knew about the charge, I dutifully replied in the affirmative and paid it. But shortly, the disappointment began, followed by outrage. When I went to log in to the \"free\" (a benefit of paying the resort charge) WiFi, the screen informed me that the charge would be $14 per day, but IF I were paying the resort charge, it would be free. \"IF\"? This implied that some hotel guests were not paying the resort charge. Then I noticed costs associated with certain activities in the weekly planner booklet given us. But, other documentation advised us that \"IF\" we had paid the resort charge, those activities would be free. So, the next day, in a friendly manner, I started asking some hotel guests I randomly met if they had paid the resort charge. It was in this manner that I learned that some had not. Well, it was obvious at that point, anyway. While the list of \"benefits\" associated with the resort charge is lengthy and interesting, given a proper choice at check in, I would have declined to pay it. The amount was about $125 for our 5 night stay. A better investment would have been 10 Mai Tai's -- 1 for me and 1 for my wife, daily. I did raise this issue at check out, as I was asked if I had any problems during my stay, but of course the response was just a sympathetic smile. Nothing could be done. I have been loyal to the Belvoir Waikiki for nearly 40 years, but I find the imposition of the so-called mandatory resort charge to be deceptive and outrageous. This is no way to treat your loyal customers. It is no way to treat anyone. The next time I travel to Waikiki, I will check to see if your hotel still imposes the resort charge. If it does, I will stay elsewhere. I shall not return until the resort charge is eliminated, and I am advising others headed for Waikiki to do the same. It's a shame really. You have such a fine facility, and such a friendly and competent staff. Yet you have chosen, through management greed, to undermine and negate these strengths through deceptive marketing of a resort charge. If you really need extra income from guests, just build the charge into your rates. I hope to stay with you again some day, but this may have been my last stay. It's up to you. Aloha!"
},
{
"reviewID": 11053432,
"hotelid": 377,
"userName": "SDGirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Best Hotel in Waikiki !",
"comment": "The Staff is amazing, first class all the way!"
},
{
"reviewID": 11053933,
"hotelid": 713,
"userName": "Hope41",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, Arizona",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean and beautiful with wonderful staff!",
"frequencyID": 3,
"title": "Breath of fresh air",
"comment": "Absolutely loved this place! All good, nothing negative to say."
},
{
"reviewID": 11054201,
"hotelid": 655,
"userName": "slowbird13",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "North Carolina, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "ask for one fo the updated rooms",
"frequencyID": 2,
"title": "Rooms Need Updating",
"comment": "The overall hotel was nice enough, but the room/wing I stayed in was in dire need of an upgrade/ The carpets in the hallway were old and stained, the tiles in the bathroom were cracked and needed regrouting, and the overall decor was dated. In addition, the room smelled funky, like the air conditioner had been on too long"
},
{
"reviewID": 11055231,
"hotelid": 1137,
"userName": "Melissa214",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Just stayed one night on business, but the room was clean and comfortable and in a convenient location for my purpose.",
"frequencyID": 2,
"title": "Brief but pleasant stay",
"comment": "Just stayed one night on business, but the room was clean and comfortable and in a convenient location for my purpose."
},
{
"reviewID": 11055259,
"hotelid": 1774,
"userName": "ellie9",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "it's expensive.",
"frequencyID": "",
"title": "honeymon stay",
"comment": "The beds were amazing, very comfortable. beware of words like room with lake view, we could barely find the lake out our window, 2nd floor. go higher if it's the view you want. Pricey place to stay. For 200.00 a night, housekeeping hadn't been in our room until well after lunch,she told us they were short staffed . oops! who wants to hear that! front desk staff very helpful. Parking lot is hard to find and get into too."
},
{
"reviewID": 11055305,
"hotelid": 430,
"userName": "LaineyO",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The GREAT location to pretty much everything in the city.",
"frequencyID": 4,
"title": "Belvoir Boston",
"comment": "If you are looking for a nice hotel in a convenient location in the city, look no further than this hotel. You will be very happy with your choice. However, the room service menu is limited. But since you are in a great location, you can walk to some wonderful restaurants."
},
{
"reviewID": 11055513,
"hotelid": 421,
"userName": "Anonymous",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "China",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location bad service",
"frequencyID": 2,
"title": "Below expectation",
"comment": "I fly from hong kong to NYC to spend weekend, all I want is a king size bed high rise room, but when I get there I was told the toilet was broken in my room and they can only give me a low rise double room, or I could wait in the lobby for two hour until they fix it?! And the receptionist was not nice at all after all these. I try to argue and she became impatient and had no smile all the time. Finally I got to talk to manager to get it arranged. P.s. wifi for 15$?! No bath tub?!"
},
{
"reviewID": 11055700,
"hotelid": 214,
"userName": "MMCS",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Palo Alto, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nothing!",
"frequencyID": 4,
"title": "Terrible experience",
"comment": "Dirty, no security, unhelpful and unknowledgable staff."
},
{
"reviewID": 11055932,
"hotelid": 377,
"userName": "SDGirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Views!",
"frequencyID": 3,
"title": "Fantastic Hotel",
"comment": "The Belvoir Waikiki was a great hotel to stay at for my visit to Oahu. Every employee that I interacted with was kind, friendly, and made you feel very welcome. The room was really really nice, and I especially enjoyed relaxing on the balcony and taking in the breathtaking views of Diamond Head. Also, if you are looking for a hotel with a relaxing pool area, then this is your place. The infinity pool and lounging area was wonderful and the staff very attentive."
},
{
"reviewID": 11056309,
"hotelid": 1798,
"userName": "JackieM66",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Recently Renovated",
"frequencyID": 4,
"title": "This hotel has no clue",
"comment": "I booked a king room on points, and I got a double room and was charged. I had to call corporate customer service to get this matter resolved as the staff at this hotel had no clue. Essentially I was told that even though I booked a king bed, as an elite member, all I was guaranteed was a room and not the room type."
},
{
"reviewID": 11056860,
"hotelid": 421,
"userName": "LoHarg",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Very Dissapointed",
"comment": "As our taxi pulled up to the hotel on our first visit to NYC we were very excited. This was our first 20 min in the New York Belvoir; The bell hops were so frantic to beat each other to the luggage it was gone before we were able to pay the taxi. We opened our own taxi doors. We found our luggage on a rack and proceeded to check in. There was no \"Welcome to New York\" at check in but ..\"your room is not ready\". A bell hop stood 2 inches behind me with his hand out. I handed him a tip wondering what exactly he had done for us as I was told we had to take our luggage to the storage, pay $3.00 per bag (never heard of a hotel doing this before) We tried to navigate the rack but were told we had to take it off so we lifted our bags off ourselves and wheeled them over to the storage. Ridiculous. Most guests learned to go through the side door and hail their own cab as they also expect a tip for hailing a cab when the cabs are already there.This is NOT customer service. It is harrasment. Also the safe would not unlock and it took over an hour to get something delivered to our room. As a result we slept in your hotel but did not try the restaurant or bar . I love the Grandbourne brand, I am a lifetime Grandbourne Gold member. I was expecting the excellent service and welcome that I am accustomed to and this was so dissapointing, particularly when this was a special celebration weekend."
},
{
"reviewID": 11056940,
"hotelid": 1556,
"userName": "Midilove",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Good Stay.. but...",
"comment": "I stayed here for two nights with my wife and 10 months old baby. Facility and room was clean and no complaint there. We requested a baby crib and the hotel brought us a park n' play with cardboard bottom - no mattress - which is so thin I was afraid to put my baby in it. Also, hotel's ventilation system is probably old and we noticed in the morning that all our clothing felt soggy from moisture. In addition, around 8 pm on first night, I had to wait at the front desk for more than 15 minutes because there was only one person to handle 3~4 guest lined up. I love this hotel and would probably come back in the future, but I would certainly like to see some improvements in its service."
},
{
"reviewID": 11056942,
"hotelid": 127,
"userName": "CRBY",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Mesa, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good value for the money in San Diego",
"frequencyID": 1,
"title": "Pleasant hotel with a great location",
"comment": "We enjoyed our recent weekend here. The pool, lobby and rooms are really nice. The only minuses were that housekeeping did not make up our room one night and if you touch anything in the mini bar you will be charged ( be aware of this). The facilites here are beautiful and the location can't be beat! The customer service is good as well. We will be back."
},
{
"reviewID": 11057001,
"hotelid": 3207,
"userName": "DitchDR",
"overall": 4,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Knoxville, TN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The elevators are kind of confusing, make sure you know which one you need to take in order to get to your room!",
"frequencyID": 2,
"title": "Nice hotel, beward conventions in town",
"comment": "I had a very nice and carefree stay at the Belvoir Dallas. The room was nice and clean, check in process was quick. (It would have been tedious through the long line of convention people checking in but I got to go to the BPG desk :). They room was very pretty quite but I could hear people slamming their doors and running around in the halls. I think there was conference for \"slumber party host's\" at that hotel so it was kind of irritating surfing through all the giggling people in glitter. lol. Not the hotels fault for irresponsible guests. BUT for the most part my stay was good. I DID opt for the \"go green\" way and didn't have my towels and sheets changed. The only problem with this I found was that they didn't do ANYTHING. not make the bed, empty the trash, restock the shampoo. Nada. I was under the impression that it would just involve no towel service and linen change. Oh well. I still had a good stay. How much shampoo does a person REALLY need anyway, right? :)"
},
{
"reviewID": 11058107,
"hotelid": 995,
"userName": "Disneylandpassholdergrma",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Arroyo Grande, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Getting old",
"frequencyID": 4,
"title": "The hotel is in need of upkeep",
"comment": "We have stayed at this hotel for years but we are ready to make a change. Anaheim was in a heat waveand tempertures reached 108 and 102 while we were there The room was not air conditioned when we arrived and it took all night to cool down which made it difficult to sleep The hallways were not air conditioned until Friday and the temperature was unbearable. A food tray at the next room was left there 24 hours and we had young children that had to avoid it in our party. The rooms were spacious but the carpet is in need of cleaning and the pillows were all big and uncomfortable. The shuttle to Disneyland is always a nice perk but one of the drivers seemed grumpy when in years past the drivers seemed quite pleasant. The pool was a welcome relieve but pool chairs and tables were in disrepair and the pool area was in need of cleaning."
},
{
"reviewID": 11058271,
"hotelid": 1703,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location, great food, lousy service.",
"frequencyID": 3,
"title": "Disappointed with BPG benfits and \"green program",
"comment": "I was initally disappointed that free in-room wi-fi was not included for BPG members. (And that it was $14.95 per 24 hours.) Most hotel affinity programs now offer this option. The green program is one I support however, when it was explained to me I was told that I could request towels and a linen change part way through my stay since I was there 7 nights. (Note: They said 7 nights at chek-in but when I checked out on the last day of the conference I was told my reservation for was 8 nghts and I was charged a $20 early check out fee!!!! The day I asked for new towels I called at 7:00 am and when I returned to my room at 5:30 pm to take a shower - no towels. I had to call a second time to get them. One morning I clumsily spilled a cup of coffee on the bed linens. I called and asked to have them changed, was told yes and they asked what time. I repsonded I would be out until 1:30. Fine. I returned at 1:30 to a phone message saying that they could not change my sheets because I had opted for the green program. I explained the situation and agreed to turn in oine of my vouchers, again, was told it would happen. I returned at 9:30 that night exhausted and no clean sheets. I called again and was told it was not possible to change the sheets that late at night but they would do it in the morning. I was checking out the next morning so there was no satisfactroy conlcusion of the issue. I felt the green program was really about just plain being cheap."
},
{
"reviewID": 11058313,
"hotelid": 1130,
"userName": "MM20120912",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Israel",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very nice location",
"frequencyID": 2,
"title": "Great location and view",
"comment": "great fitness center, reasonable lounge."
},
{
"reviewID": 11058353,
"hotelid": 1727,
"userName": "unhappy4",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Did not clean room",
"comment": "We were out of our room from about 9am until about 3:30pm. Room had not been cleaned when we returned to rest and get changed for the evening. No one was in sight. We called the desk. We took towels from cart in hall. Came back at midnight and still not cleaned. Called management and they sent us clean towels. This was not acceptable for the prie we paid. Cheaper hotels have better service."
},
{
"reviewID": 11060788,
"hotelid": 1552,
"userName": "John55",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Palmdale, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location from Disneyland and very comfortable rooms.",
"frequencyID": 4,
"title": "This hotel has an excellent location from Disneyland (close)/ Comfortable",
"comment": "The hotel's location from Disneyland was excellent, the rooms were very comfortable, the shuttle was great, the staff at check in made you feel welcomed, and the room service for food was excellent! Will stay there everytime we go to Disneyland. The pool and spa were great!"
},
{
"reviewID": 11061069,
"hotelid": 1428,
"userName": "chris1244",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "highland lakes,nj",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very clean",
"frequencyID": 2,
"title": "Tarrytown Belvoir",
"comment": "Hotel and room were excellent, service at breakfast was poor."
},
{
"reviewID": 11061685,
"hotelid": 3205,
"userName": "OneWhoTravelsFrequently",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Collins, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "This hotel was AMAZING",
"comment": "I loved that we didn't actually have to leave the hotel for ANYTHING! Everything was extremely convenient and I would absolutely without a doubt stay again."
},
{
"reviewID": 11061706,
"hotelid": 19,
"userName": "autumnsnena",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Lenox, MA 01240, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "so easy!",
"frequencyID": 4,
"title": "wonderfully convenient !",
"comment": "this hotel was a godsend for a 6am flight with 2 toddlers! attached to the airport, it was a hop skip and a jump away from the plane, so no transfers, earlier wake up call,dragging luggage outside. It was clean, very nice room, great beds, friendly staff, oh so worth the few dollars more!"
},
{
"reviewID": 11062356,
"hotelid": 127,
"userName": "Becca66",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Arlington, Texas",
"arrivalMonth": "8/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location!",
"frequencyID": "",
"title": "Room with a view!",
"comment": "Room view was beautiful, location perfect and easy to get in and out, service prompt and efficient. Had a great time and did I mention the view!"
},
{
"reviewID": 11064854,
"hotelid": 754,
"userName": "kt66",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "LA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "friendly staff",
"frequencyID": 1,
"title": "excellent facility and staff",
"comment": "excellent facility and staff--"
},
{
"reviewID": 11065227,
"hotelid": 377,
"userName": "SDGirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Attentive Friendly Staff.",
"frequencyID": 4,
"title": "Excellent Experience!",
"comment": "The views were awsome and the staff, friendly and attentive. This is my second stay at the Belvoir Waikiki and their service and attention to detail is consistant. I look forward to my next visit."
},
{
"reviewID": 11065249,
"hotelid": 377,
"userName": "SDGirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Ungrading to the the Club Lounge is truly a great benefit. Outstanding selection both at breakfast and dinner.",
"frequencyID": 3,
"title": "EXCEPTIONAL!",
"comment": "Our stay was exceptional! The ocean view rooms are spectacular, you over see theLegendary Waikiki Beach with its coral blue waters and white sand. The hotel has an AMAZING Club Lounge with a variety of selections to choose from. You can sit and enjoy a complimentary glass of wine (or two) and view the gorgeous sunset. The infinity pool is one of my favorite things to do at the hotel its relaxing and just so peaceful and beautiful. The team is on it! they did not miss a beat. Our experience was definitely very memorable and I cant wait to get back!"
},
{
"reviewID": 11065939,
"hotelid": 379,
"userName": "BigD59",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 2,
"title": "Staff not helpful at check-in",
"comment": "Room was not ready at check-in time and staff was not accomodating"
},
{
"reviewID": 11066085,
"hotelid": 421,
"userName": "Anth",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Ny",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "great location, helpful staff",
"comment": "This is my first visit to New York, the hotel was perfectly located, being just a 5 minute walk to Times Square and 2 mins from the nearest subway station. The room was lovely, clean and the housekeeping staff were very friendly."
},
{
"reviewID": 11069006,
"hotelid": 1523,
"userName": "Terry22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Superior customer service and Choices restaurant",
"frequencyID": 2,
"title": "Excellent service!",
"comment": "The hotel staff are pleasant and very accomodating. The room is comfortable and fairly priced. The Choices restaurant is excellent. Gaby was the best!"
},
{
"reviewID": 11071505,
"hotelid": 3068,
"userName": "QEMC",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The exceptional quality meets my high expectations. If I cannot be at home, this is a nice option.",
"frequencyID": 3,
"title": "If you cannot be at home...this is a great second option",
"comment": "I always find the hotel to meet my high expectations. The bedding and pillows are of excellent quality. The toiletries provided are also of fine quality. The size of the room is spacious. The flat screen is a nice size. Room service is great and speedy. The staff is very responsive if I have a need."
},
{
"reviewID": 11072909,
"hotelid": 3068,
"userName": "Richd",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Mr.",
"comment": "This hotel was exceptionally clean and modern."
},
{
"reviewID": 11073013,
"hotelid": 1469,
"userName": "CarolynP",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Racine, WI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great overall resort for an extended stay.",
"frequencyID": 2,
"title": "Nice resort - beautiful setting and lots to see and do!",
"comment": "Overall a good experience. The room we had our first day was in an older section of the resort and smelled really musty and I didn't want to take a shower - the bathtub drain plug was actually rusty and a bit of a mold problem as well. However, on our return trip we stayed another night and an upgraded room was much nicer and I actually took a shower then. The amenities there are great and it is very child friendly. The shuttle service to town is convenient and the new restaurant \"Rays on the Bay\" was terrific! The waitstaff was wonderful and it was a great dining experience all around."
},
{
"reviewID": 11081256,
"hotelid": 881,
"userName": "PRB56",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "South Africa",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "proximity to the airport",
"frequencyID": 4,
"title": "A spoil at the Portland",
"comment": "A very central hotel for the airport and we appreciated the free and regular shuttle to the terminals. + the internet and printers in the lobby. The executive BPG floor was very comfortable , and the staff accomodating and friendly, my only negative was that they did not mention the wine tasting evening due to happen that night. otherwise a great all round experience and we didnot need the complimetary ear plugs as we could not hear the nearby planes."
},
{
"reviewID": 11081814,
"hotelid": 151,
"userName": "Samantha30",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 1,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Rochester, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Extremely outdated",
"frequencyID": 3,
"title": "The hotel is overpriced and the rooms need an update",
"comment": "The hotel is definitely not like what you would expect from a Belvoir. The lobby is nice and that's all. The rooms are outdated and need a makeover. The bathroom was in shambles with the wallpaper falling off. Definitely wasn't worth the $220 I spent for one night in a regular room. Only positive was that it was right next to the MetLife stadium."
},
{
"reviewID": 11083130,
"hotelid": 127,
"userName": "sher41",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Anything they tell you, get it in writing!",
"frequencyID": 3,
"title": "Confusing Info",
"comment": "I was told twice that handicap parking was free even if you used the valet. I was charged $30 on my bill for valet parking. When I called to explain, they said they didn't think that was true and would have to check and either refund my $30 or call me back. I also was given a room about as far from the desk as possible so I had to borrow their wheelchair. And we were told the dining room was open until 10 and when we got there at 9:35 we were told it closed at 9:30. We asked to speak to the manager and they finally seated us. My chicken was dry and tasteless. They were nice enough to take it off the menu. It was a disappointing stay. I stay at Belvoir lots and usually have a great experience."
},
{
"reviewID": 11084572,
"hotelid": 2019,
"userName": "karen17",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is extremely pleasant, prompt and exceedingly accommodating.",
"frequencyID": 1,
"title": "very comfy",
"comment": "Highly recommend. Very comfortable."
},
{
"reviewID": 11085583,
"hotelid": 989,
"userName": "Missed0915",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Disapointing",
"comment": "My party had 150 rooms blocked. I had 3 suites and a room blocked. The suites were for our CEO who luckily did not end up staying as the rooms were not ready at 3 and then not ready at 4:45pm when we had to depart for our function. At three pm most guests could not check in as the standard rooms were not ready"
},
{
"reviewID": 11086283,
"hotelid": 3115,
"userName": "BHCliff",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kitchener, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for Louisville area and easy to get to.",
"frequencyID": 2,
"title": "Great place to stay",
"comment": "This was my fourth time to stay at this hotel for four nights for a yearly convention. Would certainly recommend it. All the amenities were as stated. Pool and fitness area, restaurants and service personel were exceptional. This is a great location for all sights and activities in the Louisville area."
},
{
"reviewID": 11086433,
"hotelid": 1113,
"userName": "joy61",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Slow service",
"frequencyID": 4,
"title": "Bad experience",
"comment": "Definitely not up to the standard of most other Belvoir Hotels. Checked in on a Friday afternoon and there was a long line and only ONE desk clerk working. Tried checking out on Sunday morning and the same thing - ONE desk clerk working!"
},
{
"reviewID": 11087559,
"hotelid": 743,
"userName": "Tiredandstinky",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's not as nice as it looks",
"frequencyID": 4,
"title": "Broken Shower, Paper-thin Walls",
"comment": "Title explains it. Poor night sleep from the TV to the left and the couple to the right. Up early to catch my flight and had to take a bath since the shower didn't work. I hate baths, they're for babies and women. No amount of compensation would make this right."
},
{
"reviewID": 11088349,
"hotelid": 270,
"userName": "tbone8856",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Yonkers,Ny",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "no casino",
"frequencyID": 2,
"title": "Location",
"comment": "right in the center of it all"
},
{
"reviewID": 11089128,
"hotelid": 1144,
"userName": "Happyguest1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "wonderful stay",
"comment": "I stayed at this hotel for an event hosted here. The staff was so friendly. The room was clean comfy and well worth the stay. I will be staying here on my next trip to Atlanta."
},
{
"reviewID": 11089349,
"hotelid": 1144,
"userName": "mrgprtr",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Breakfast buffet is not every day, bring walking shoes so you can walk uphill to the 24hr diner!",
"frequencyID": 3,
"title": "The Bath rooms are very small",
"comment": "The bath room NEEDS HELP!!!!!! The sliding door is really bad!!!!!!!!!!!!!!!"
},
{
"reviewID": 11089500,
"hotelid": 468,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "ct",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "tHIS HOTEL HAS GREAT FEATURES",
"comment": "HOTEL WAS OUTSTANDING. CAN'T WAIT TO GO BACK."
},
{
"reviewID": 11089590,
"hotelid": 606,
"userName": "Jean48",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 1,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location and the Best Staff",
"frequencyID": "",
"title": "Great Staff",
"comment": "I would definately recommend this Hotel. The maid service is horrible. I have stayed here many times with the same complaints of my room not being cleaned. Not changing towels. Not vacuuming. No water bottles left for me. That has always been my complaint and my only complaint. The Hotel itself is great. The staff is wonderful and the location is good."
},
{
"reviewID": 11089839,
"hotelid": 1726,
"userName": "MrsJackson",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Get rewards card, it will waive parking!",
"frequencyID": 2,
"title": "Anniversary Weekend",
"comment": "My husband and I spent our 2nd wedding anniversary here in Myrtle Beach. 5 years ago when we took our first couple getaway it was to Myrtle Beach. I came across the Belvoir's Great $68 a night deal via Travelocity and we had to come. The staff was great. I even signed up for a rewards card. Will definitely be back!"
},
{
"reviewID": 11090059,
"hotelid": 1727,
"userName": "tomtraveler",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff, clean and spacious rooms!",
"frequencyID": 2,
"title": "Great Overall Experience!",
"comment": "Great overall experience at this hotel. Staff recognized my status and upgraded me to club floor. Pool with retractable roof great. Room clean and spacious for an NYC hotel. My only complaint and it is minor - wait times for elevators a bit long at times."
},
{
"reviewID": 11090110,
"hotelid": 756,
"userName": "Thanks",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Connecticut",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pet and teacher friendly",
"frequencyID": "",
"title": "This hotel is great for teachers",
"comment": "If your teacher this hotel offers the greatest price for the greatest value. Everything about the room, customer friendly staff and the biggest bonus was that were able to bring our pet along which even saved us more money because we do not have to put the dog in a kennel. Even better our daughter got to see her dog."
},
{
"reviewID": 11090329,
"hotelid": 814,
"userName": "Hazel",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Richmond, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "So accommodating to their guest needs",
"frequencyID": "",
"title": "This hotel has great staff",
"comment": "Never have I been treated so well with staff being so helpful accommodating and most of all absolutely so friendly and helpful!! Not just once but for the entire stay. This goes for valet services as well! I highly recommend!!"
},
{
"reviewID": 11090604,
"hotelid": 270,
"userName": "Tony2011",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Ridgefield, CT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Good location",
"comment": "Although this hotel does not have a casino, it's well situated that you can easily walk to the boardwalk and get to the Ceaser, Trump Plaza in 10 minutes. Close to all the shops. The rooms wwere comfortable and cleaned. I would strongly recommend this hotel."
},
{
"reviewID": 11090605,
"hotelid": 33,
"userName": "cindy11",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Service is lacking",
"frequencyID": 2,
"title": "9/1/2012",
"comment": "We just stayed at this hotel and the room was fine, nothing fancy but good for what we needed."
},
{
"reviewID": 11090607,
"hotelid": 1726,
"userName": "nick0402",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Evans, GA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfort",
"frequencyID": 3,
"title": "The beds,pillows and linens are so comfortable.Very relaxing after a long day of travel or fun.",
"comment": "This is our go to Hotel whenever we visit Myrtle Beach.It's close to everything.We can get anywhere in a short amount of time or just stay in and relax.The suite was amazing."
},
{
"reviewID": 11090608,
"hotelid": 636,
"userName": "MyCatFrederick1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hartford, CT",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Walk to Everything",
"comment": "Great location in walking distance to all downtown attractions."
},
{
"reviewID": 11090688,
"hotelid": 1774,
"userName": "KJF1209",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location!",
"frequencyID": 2,
"title": "Not Bad",
"comment": "The Belvoir Duluth is the best of the hotels in the city. We had a great view of the lake and it was walking distance to canal park (although the walk takes you past homeless people in a park). The hotel has a van available which we took back to the hotel at night."
},
{
"reviewID": 11090927,
"hotelid": 430,
"userName": "FredW58",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "South Burlington, VT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, service, and rooms",
"frequencyID": 2,
"title": "Another great Stay!",
"comment": "We had a wonderful time and a Great stay. This Hotel is one of my Boston favorites. Great location, Club lounge was superb, great continental breakfast-overall an A stay. The only negative was we really missed the hot tub that used to be near the pool-hope you bring that back. Thanks."
},
{
"reviewID": 11090972,
"hotelid": 3077,
"userName": "Jess76",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lino Lakes, MN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to lots of amenities, but dont' have to leave the hotel to get great food, drinks, and entertainment.",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "Great staff, delicious food, and clean rooms."
},
{
"reviewID": 11091035,
"hotelid": 196,
"userName": "Avagadro",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Collinwood, TN",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 3,
"title": "Enjoyable visit",
"comment": "No problems, got help when I needed it and enjoyed my visit."
},
{
"reviewID": 11092214,
"hotelid": 127,
"userName": "Amers21",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Starbucks is a plus, and $5 vouchers that you can get just for skipping maid service is a good incentive too",
"frequencyID": 2,
"title": "Nice hotel, but...",
"comment": "This hotel was very nice, and we enjoyed the marina views...however, I learned to never stay in a room with double beds again...didn't sleep a wink during either night that we stayed. The hotel also lacked in customer service, including being out of towels in the pool area, and maid service that had left food outside of a room for both days we were there...Starbucks was a plus, as were the $5 vouchers if we skipped the maid service."
},
{
"reviewID": 11092254,
"hotelid": 865,
"userName": "lpk2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fabulous rooms",
"frequencyID": 2,
"title": "Fabulous rooms",
"comment": "My room at the Belvoir Parsippany was fabulous - sofa with ottoman, VERY comfortable bed with down comforter and several pillows with various firmness. Shower with handle bar when you step in and easy reach shelf for shampoo etc."
},
{
"reviewID": 11092727,
"hotelid": 1144,
"userName": "Unhappy55",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor customer service!!!",
"frequencyID": 2,
"title": "Not what I expected....",
"comment": "I was in town for a conference which was held at the Belvoir. I knew it would be busy because majority of the conference participants also reserved rooms there. Check in time stated 3pm, but I called the hotel and the rep stated that you could possibly check in as early as 12 if rooms are available. Well I got there around 1:30 pm and no rooms were available ( had reserved 2 rooms and preferred them to be close to each other). I was told I would get a call when the rooms were ready. NEVER RECEIVED A CALL!!! So when the time reached close to 4pm I decided to go to the front desk to check and still no rooms available. Checked again close to 5 and was finally told there maybe rooms but still had to wait. AGAIN NEVER RECEIVED A CALL!! I had to continuously go to the front desk hours after the 3pm check in time. Also was told about additional holds on my credit card (for incidentals and was charged per room) that was not told to me when I made the reservations. Finally got the rooms then in one of them the sheets/beddings were dirty! Had reserved the club lounge floor but was given rooms somewhere else. Club lounge stated snacks, drinks, etc. all day and that was not the case. And I told the customer service rep I only had one car eventhough I reserved 2 rooms. Told them that several times and still when I got my receipt and when I went to check out I was questioned about how many cars I had and the extra parking fees had to be removed. I was very much disappointed with the services."
},
{
"reviewID": 11092831,
"hotelid": 1162,
"userName": "Jake06",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "All though the hotel is located near several attractions, once you enter the hotel you feel like you are miles away from the hustle and bustle of the Orlando tourist areas.",
"frequencyID": 2,
"title": "Very helpful staff, kids had a blast!",
"comment": "Hotel was very nice, front desk staff was very accomodating. My wife informed the front desk staff that it was my birthday and they suprised us with a wonderful room overlooking the pool/recreation area. There were plenty of activities available for our kids (10 & 12) and the pool/recreation staff were very friendly. We were originally planning on visiting Downtown Disney our final day but decided to stay at your hotel instead because we were having such a great time. We will definitely be coming back!!"
},
{
"reviewID": 11093347,
"hotelid": 741,
"userName": "Anonymous",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Hartsfield-Jackson Atlanta International Airport (ATL), 6000 N Terminal Pkwy, Atlanta, GA 30337, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Noisy and the staff will not quiet offenders.",
"frequencyID": 4,
"title": "Noisy",
"comment": "DO NOT\" stay at this hotel if you need your rest. I was up all night with noisy next door patrons. I complained to the staff and the management. Problem was not resolved.I will never stay at this hotel again."
},
{
"reviewID": 11094913,
"hotelid": 1282,
"userName": "pat021",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great Location",
"comment": "My only disappointment was that my room was located right above the large patio bar next door to the hotel. Both Friday and Saturday night the noise was really loud until 1:30 am!"
},
{
"reviewID": 11095070,
"hotelid": 868,
"userName": "mario1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service is great",
"frequencyID": 2,
"title": "A great place to stay",
"comment": "We were part of a wedding party which was to be held nearby. The hotel staff was fully briefed on the needs of the attendees to the wedding, coordinated beautifully with other arrangements which had been made like the transportation arrangements, and provided a wheelchair for my mother at a moments notice. All was much appreciated."
},
{
"reviewID": 11095210,
"hotelid": 828,
"userName": "2heavyd",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "CA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convient to PVD and to freeways.",
"frequencyID": 3,
"title": "Convient and Comfortable",
"comment": "Didn't care for the way the lone housekeeper would have 4 or 5 rooms in process but left the doors open for all the rooms while she was inside one room not being able to keep an eye on who went into the open rooms."
},
{
"reviewID": 11095635,
"hotelid": 430,
"userName": "Helenhmr",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Everyone is very nice and accomodating. A small neighborhood feeling.",
"frequencyID": 4,
"title": "Distraught Traveler Review",
"comment": "I am from Boston and live in California. My Sister recently passed away and Carly at BPG check in was so accomodating when I changed rooms - she knew I was upset and went out of her way to take care of me. She even called my room to make sure I was satisfied with the switch, I can stay anywhere in Boston and I always keep coming back to the Belvoir!!"
},
{
"reviewID": 11095740,
"hotelid": 3620,
"userName": "gsanders",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Mexico",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Love the warmess of the people",
"comment": "I had a great experience with the staff warm and support."
},
{
"reviewID": 11095979,
"hotelid": 1143,
"userName": "Elizabeth77",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Lovely staff!",
"frequencyID": 2,
"title": "Wonderful staff",
"comment": "Our hotel experience was overall very good. There were a few things that I feel could use improvement. The check-in wait was too long. There was only one person there to check people in. We had to leave and come back. Also, the sofa in the suite were stayed in was filthy. THey really need to throw it in the dumpster. It was that bad. THe linens on it when you open it up however were quite clean. Everything else in the room seemed very clean and well kept. I would like to give special kudos to the food service staff. They were very concerned with getting your food right and on time and called after delivery to make certain everything was good. That was a nice touch. The owner should talk to the City of Houston transportation department, as we waitied in traffic on the frontage road, which is the only entry, for 30 minutes to get to the driveway. That has to be hurting business! Love the bath products too."
},
{
"reviewID": 11096251,
"hotelid": 5611,
"userName": "Plastik",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Tucson, AZ",
"arrivalMonth": "9/2011",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Stay",
"comment": "We were there for a birthday/engagement party and everyone was pleased."
},
{
"reviewID": 11096307,
"hotelid": 881,
"userName": "br60",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location great from airport, and clean",
"frequencyID": 3,
"title": "This is a beautiful hotel",
"comment": "I wrote a review on a card given to me in the room and gave it to checkout. The room was spotless, and comfortable, except for the loud humming that seemed to be coming from the vent. I was told it was possible from the dryers that were located in the next room. My room number was #119. I also ordered room service, Pizza and Beer. The pizza was half burnt and I was only able to eat the inside of the pizza. It was too late to reorder and I was too tired to deal with it at the time."
},
{
"reviewID": 11096757,
"hotelid": 1474,
"userName": "DJD1925",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Woodstock, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "DO NOT STAY HERE.",
"frequencyID": 4,
"title": "Terrible",
"comment": "I had high expectations for this hotel as it is a historical site, however, the site left me with much disappointment. The rooms are in dire need of updating, including the peeling wallpaper, dirty floors, dirty bathrooms, etc. I paid for access to the concierge lounge, however, they failed to tell their patrons that the lounge is closed on the weekends! This is misleading and should certainly be addressed immediately and stated on their website. When checking in, the staff was helpful and stated that we could go up to the lounge and get water. After a long day out, I went up to the lounge and tried to get water. Since I could not access the refridgerator, I called the front desk. Whomever answered the phone was VERY rude and should NOT be in customer service as they told me I should not be there and cut me off everytime I tried responding to her questions. Rediculous! I will NEVER stay there again - in fact, this has tainted my view on Grandbourne Hotels."
},
{
"reviewID": 11096945,
"hotelid": 992,
"userName": "Bklyn2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Brooklyn, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Club Lounge on 20th Floor has great free breakfast",
"frequencyID": 3,
"title": "great hotel - will definitely stay next time",
"comment": "we booked 1 night at this Belvoir while on a family vacation through Pennsylvania. it was perfectly situated in the center of Philadelphia and had many wonderful amenities. to start, we were upgraded to the Club Level (I'm a Gold member) and thus had access to their lounge on the 20th floor for breakfast and afternoon treats. The room was clean, comfortable, quiet. The AC was working well so we had no complaints. The garage is only $25 with in and out privileges - very convenient! Overall, we were very pleased and would stay here again."
},
{
"reviewID": 11097382,
"hotelid": 814,
"userName": "Mooskie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Excellent Location",
"comment": "Very accomodating staff, good breakfast in restaurant. Noisy air conditioning."
},
{
"reviewID": 11097638,
"hotelid": 1400,
"userName": "Clwless1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Kansas City, MO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful Hotel",
"frequencyID": 2,
"title": "Excellent Convention Facility",
"comment": "I was a guest of the hotel for a church music conference. From check-in to check-out, I a had the most exception experience. Very Courteous staff, excellent rooms, conference rooms were very accommodating to the need. My overall experience was EXCELLENT"
},
{
"reviewID": 11098004,
"hotelid": 1428,
"userName": "Traveler100",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Hotel very nice",
"comment": "This hotel was lovely - the only problem we had was I need perfect darkness to sleep and the fire alarm kept blinking and the alarm clock gave off a permanent glow. This was the recommended hotel for the wedding we were attending, but check in time was the same as the wedding time and the hotel should have adjusted that as I had to be very forceful to receive a room in time to change."
},
{
"reviewID": 11098518,
"hotelid": 1552,
"userName": "PamBC",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great hotel",
"comment": "We were sooo grateful that the spa/pool were open 24 hrs after our marathon day walking in the heat at Disneyland all day! Fitness center great & refreshing that it didn't include a TV. Only complaint was confusing info re: breakfast hours but they were very nice in the dining room & honored our ticket."
},
{
"reviewID": 11098547,
"hotelid": 127,
"userName": "rich6288",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "our stay",
"comment": "I paid $22/day to park in a dirt field. After 2 days I had to have my car washed. The gate that allows you to leave the parking area never did work for my room key."
},
{
"reviewID": 11098585,
"hotelid": 1776,
"userName": "Jlb766",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Everything we could have wanted!",
"comment": "Couldn't have asked for anything else."
},
{
"reviewID": 11098652,
"hotelid": 1391,
"userName": "clzdesigns55",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "CDI Escape2012",
"comment": "We had a lovely and relaxing time at our conference. Food & service great! Organization by the hotel staff for our conference was also great. Complimentary shuttle service to the Casino was terrific."
},
{
"reviewID": 11098784,
"hotelid": 1327,
"userName": "rmu722",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great downtown location and updated rooms.",
"frequencyID": "",
"title": "great downtown location",
"comment": "Would recommend the hotel to others solely based on the location, convenience, and friendliness of employees. No hotel is perfect, but the quality per dollar spent was definitely worth it at this place."
},
{
"reviewID": 11098809,
"hotelid": 1469,
"userName": "KE28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Akron, Ohio",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very friendly staff.",
"frequencyID": "",
"title": "Highly recommended",
"comment": "The staff was exceptionally friendly and accomodating. The room was clean and comfortable. We enjoyed our stay very much and would highly recommend the hotel."
},
{
"reviewID": 11098974,
"hotelid": 1569,
"userName": "lilyflower",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Arizona, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "hotel was ok",
"comment": "The rooms were spacious, liked how the bath was separate from the vanity. The sheets were stained, dirty, the down comforter was stained dirty. Good thing it was just me staying in the room as I went ahead and used the other bed which was fine. When you see that it really make s one think what else is dirtly and makes the stay very uncomfortable. I travel a lot for work and this has got to be one of the worse stays due to the dirtyness of the sheets/blankets. Disappointed."
},
{
"reviewID": 11099568,
"hotelid": 3134,
"userName": "staycation1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Illinois",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Staff was great",
"comment": "We were in Northbrook just to get away and to view the Cuneo mansion. Reception staff gave great directions, and our bartender, Joe, was exceptional. He had great dinner and shopping ideas."
},
{
"reviewID": 11100399,
"hotelid": 96,
"userName": "isabella",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia Beach, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "remodeled 2011...hard to believe",
"comment": "this hotel claims to have been remodeled in the last year. the carpet in our room was"
},
{
"reviewID": 11100639,
"hotelid": 196,
"userName": "LumberGuy16",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sacramento, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful views - walking distance to amazing restaurants - excellent service",
"frequencyID": 3,
"title": "Great Service and Comfort",
"comment": "Stayed in a room for 4 days with king bed - very nice room - very comfortable bed - service was excellent!"
},
{
"reviewID": 11100999,
"hotelid": 214,
"userName": "wm7721",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pool Side Brunch!!!",
"frequencyID": 3,
"title": "Working with my Family needs",
"comment": "We have a family of 5 and needed connecting rooms. When we checked in the rooms were apart, however the General Manager promptly arranged for connecting rooms with an upgrade. Very professional and accomodating."
},
{
"reviewID": 11101374,
"hotelid": 868,
"userName": "DNice973",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "East Orange, NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The views from the hotel are amazing.",
"frequencyID": 1,
"title": "This hotel has amazing views",
"comment": "For a relaxing romantic visit the Mahwah Belvoir is the perfect place. If your on the top floor in the Club Level."
},
{
"reviewID": 11101495,
"hotelid": 353,
"userName": "Johnnbigeasy",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location!",
"frequencyID": 3,
"title": "Great location",
"comment": "The location allowed for easy access and allowed for walking/sightseeing."
},
{
"reviewID": 11101631,
"hotelid": 1552,
"userName": "Steph101",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Bakersfield, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice size rooms",
"comment": "We usually stay at the other Belvoir closer to Disneyland but decided to try this one. I needed connecting rooms so I called 4 days in advance to let them know and again the day before and each time I was told they would note it but not guarranteed. When I arrived they had NO connecting rooms unless I upgraded to club level.Other than that I liked the hotel the rooms and bathrooms were bigger than the Belvoir I usually stay at near Disneyland. And the Hotel still looks NEW."
},
{
"reviewID": 11101633,
"hotelid": 3676,
"userName": "stash",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "florida",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "your employees go out of their way to help.",
"frequencyID": 1,
"title": "great stay",
"comment": "Your hotel is a beautiful place to stay"
},
{
"reviewID": 11101780,
"hotelid": 1047,
"userName": "GMDJR",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is old.",
"frequencyID": 4,
"title": "I will never stay here again",
"comment": "At one point, I am sure this was a nice Embasy Suites. But there have been no improvements at this hotel in years and it shows. Not only that, but the service was lacking and to add insult, no one seemed to care."
},
{
"reviewID": 11101844,
"hotelid": 814,
"userName": "lisa6",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Richmond, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the hotel is close from evrything ....and the renovations are asome",
"frequencyID": 2,
"title": "couldn't here the waves",
"comment": "everything was perfect but we stayed in the new sweets in front of the new pool fountain ....i would of liked if you would stop the fountain at night to be able to here the ocean at night!!!! we were counting on hearing the waves at night but we could only here the fountain ...beside that it was perfect like usual ...tahnk you"
},
{
"reviewID": 11102572,
"hotelid": 760,
"userName": "PlummerLady",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "The rooms are very clean and comfortable",
"comment": "I have stayed at this hotel for the past 4 years in September. The rooms are very clean, comfortable and all around inviting. They are all suites, which the only thing missing was a microwave, but that didn't make or break my stay. The employees were friendly and helpful. I have recommended this hotel to a few friends that have showed interest in vacationing at Key West. I love the location because it is away from all the Duvall happenings so when it is time for bed there is no extra noise to contend to yet it is close to the beach and many other activities."
},
{
"reviewID": 11102910,
"hotelid": 127,
"userName": "Sophie123",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has spectacular views!",
"frequencyID": 3,
"title": "What's not to love?",
"comment": "Fabulous views of the harbor, great swimming pool, friendly staff, very nice rooms. Loved the 20 minute chair massage at the spa, what a bargain!!"
},
{
"reviewID": 11103132,
"hotelid": 468,
"userName": "letsgetaway",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Orem, UT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pretty much something for everyone.",
"frequencyID": 1,
"title": "I enjoyed my stay at WDW Dolphin",
"comment": "I love the location, and the good service. I am a bit disappointed that my room smelled musty (another guest on my floor, same side) also mentioned that as well, and that my sink facet didn't have hot water. But really I was out and about so it didn't worry me. Very friendly and helpful staff."
},
{
"reviewID": 11103167,
"hotelid": 1719,
"userName": "Lucy1234",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "not worth the $$$ - be prepared for unsatisfying service and rude staff",
"frequencyID": "",
"title": "Beautiful Venue - HORRIBLE service",
"comment": "One would think for such a beautiful resort at a high price, the service would be exceptional."
},
{
"reviewID": 11103704,
"hotelid": 115,
"userName": "temper312",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Birmingham, AL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and friendly staff",
"frequencyID": 2,
"title": "Our stay on 14Sep",
"comment": "Wonderful hotel. Friendliest staff at ALL areas of the hotel. One was nicer than the other."
},
{
"reviewID": 11103733,
"hotelid": 1774,
"userName": "nursejennyo",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Duluth, MN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Nice hotel but not all I expected.",
"comment": "The hotel was nice and had a very nice fitness facility. The only complaint I have is that wi-fi was not free. I was not aware of this when I booked the room and would not return because of this reason. Although the cost to get wi-fi was minimal, I would have appreciated that as an included amenity in the price I paid to stay there."
},
{
"reviewID": 11103841,
"hotelid": 713,
"userName": "ninal",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Wonderful time",
"comment": "The staff was so welcoming and informative. There were many other events in the hotel the night we stayed, yet we always felt that we were their main focus. The room was beautiful and had everything we could ask for."
},
{
"reviewID": 11103874,
"hotelid": 1469,
"userName": "aloha808",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Kailua-Kona, HI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful Setting Above Keauhou Bay!",
"frequencyID": 3,
"title": "Property & Resort Look Great!",
"comment": "The property has recently gone under a HUGE renovation and it shows. Everything is clean and neat. Staff is outgoing & friendly. Food was excellent! The stay was wonderful, this property is on the up and up to do some great things! Mahalo!"
},
{
"reviewID": 11104135,
"hotelid": 1144,
"userName": "Rabbi",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Savannah, GA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "All around excellence with few exceptions",
"frequencyID": 2,
"title": "Good place to stay",
"comment": "Everything was great except for trying to get a bellperson to come to our room when we were checking out. We called the bellperson, and he assured us he would be right up. One hour later, my wife called the bellperson, and he stated that he had forgotten. Thirty minutes later no bellman. My wife and I carried our own luggage and clothes to our car so we could leave."
},
{
"reviewID": 11104525,
"hotelid": 1391,
"userName": "BrendaE",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Zephyrhills, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Just the beauty",
"frequencyID": 4,
"title": "Fantastic Accommodations & Amenities",
"comment": "This hotel in the middle of the desert with"
},
{
"reviewID": 11104568,
"hotelid": 1523,
"userName": "Rafym27",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "It was great except",
"comment": "I put a reserve on a extra bed and they didn't have it but its ok next time inform me of changes."
},
{
"reviewID": 11104624,
"hotelid": 814,
"userName": "Else73",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is an exellent Hotel if you can stay out of the corner where the AC units are located.",
"frequencyID": 2,
"title": "The comfortable Beds are the Hotels greates features.",
"comment": "The staff of the Hotel is very friendly and willing to help. We enjoyed the size of the room but not the location. We looked forward to ocean front and received a corner room Ocean view above the noicy airconditioners. Having booked our oceanfront room month in advance, we did not expect that and were very disappointed."
},
{
"reviewID": 11104817,
"hotelid": 1135,
"userName": "brian267",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "PA",
"arrivalMonth": "9/2011",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bike rentals. Grab a bike and go for a cruise!",
"frequencyID": 4,
"title": "Another great trip",
"comment": "The hotel is great but the people are what makes this hotel the best. Jimmy, Gary, DJ and Ashley were always smiling and treated us more like family then hotel guests."
},
{
"reviewID": 11104835,
"hotelid": 96,
"userName": "Jean46",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 0,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Texas",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Try another Belvoir",
"frequencyID": 2,
"title": "Poor facility",
"comment": "The room was adequate, small but clean. The restaurant was poor. On a Sunday morning at 8:30 a.m. our party did not want the buffet and asked for menus. The manager said they did not have any! I told him I had asked ahead and received a breakfast menu and knew they had one. I asked again and he went and came back with 2 menus to share among 9 people! Table service was just okay. Never received a refill of coffee and never received water."
},
{
"reviewID": 11105429,
"hotelid": 1552,
"userName": "Nolan38",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Binghamton, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Disney Access and cost effective, great rooms.",
"frequencyID": 4,
"title": "Disney Stay Hotel",
"comment": "Everything was great - but the pool was cloudy with lots of bees"
},
{
"reviewID": 11105456,
"hotelid": 83,
"userName": "MrGavin1985",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is literally a 5 minute walk to universal city walk and universal studios.",
"frequencyID": "",
"title": "Friendliest Staff EVER!",
"comment": "To be honest, I didn't spend much time exploring what the hotel had to offer (gym, restaraunt, etc...) but everything about my stay was perfect, valet staff were amazing, the concierge was beyond helpful to my questions and queries and my room was perfectly clean. Not much else to say as the word perfect describes itself for me. 5/5."
},
{
"reviewID": 11106201,
"hotelid": 1162,
"userName": "CathyTim",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The personnel are extremely courteous and friendly.",
"frequencyID": 2,
"title": "Great Customer Service",
"comment": "This hotel exceeded our expectations. Extremely clean and comfortable. Personnel were extremely courteous and friendly! We will defiitely stay there again."
},
{
"reviewID": 11106703,
"hotelid": 674,
"userName": "gtxreg",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Syracuse, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "excellent hotel",
"comment": "not one problem or glitch"
},
{
"reviewID": 11106744,
"hotelid": 607,
"userName": "Shelley",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Cambridge, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional Quality",
"frequencyID": 1,
"title": "High Quality",
"comment": "As we arrived, staff immmediately welcomed us ,asked us if we needed help with our luggage etc. Gorgeous suite. Excellent service at NuBar. Always asking if we needed anything. Loved our stay. Would definitely stay again and recommend hotel. Wedding accomodations perfect!! Thank you all."
},
{
"reviewID": 11106842,
"hotelid": 914,
"userName": "KarenM",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Beautiful resort on the beach",
"comment": "The resort has a lot to offer, including several restaurants, a relaxing pool area, volleyball courts, fitness center, and nice rooms with balconies. It is located right on the beach for those peaceful morning walks."
},
{
"reviewID": 11106890,
"hotelid": 315,
"userName": "Beano",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Aberdeen, Aberdeen City, UK",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Make sure you get an inside room",
"frequencyID": 3,
"title": "Nice but noisy",
"comment": "We loved our visit to San Francisco, the hotel was nice enough however our room was very noisy, woken every morning at 06:00 then 07:00 by trucks being loaded outside our room. The bar is basic in the extreme and more like a bus depot waiting room. No free wifi in rooms??? you get free wifi in Starbucks !!!"
},
{
"reviewID": 11107124,
"hotelid": 1496,
"userName": "dgbh",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very convenient to JFK airport",
"frequencyID": 3,
"title": "Comfy Beds",
"comment": "We always stay here overnight, when we're flying through JFK. Rooms are very nice, and beds are very comfortable. We appreciated that they shuttle you and drop you off at what ever airline terminal your traveling."
},
{
"reviewID": 11107963,
"hotelid": 1266,
"userName": "AnniversaryCouple",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "York, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff treated us like family!",
"frequencyID": 1,
"title": "Anniversary Couple",
"comment": "My husband and I were so glad that we picked the Belvoir Annapolis Hotel to stay while we celebrated our 10th wedding anniversary. We happened to mention that it was our special day and we felt like royalty during the entire time. Everyone was caring and curteous and went out of thier way to make sure we had a memorable stay while visiting Annapolis. We had time to relax in the pool and use the hot tub- a much needed moment to relax from walking around downtown. We couldn't have asked for more... we will definitely stay here again and recommend it to others!!"
},
{
"reviewID": 11108072,
"hotelid": 214,
"userName": "Grampy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California Wine Country",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The excellent, excellent service from the employees",
"frequencyID": 3,
"title": "Fantastic people work here",
"comment": "The people who work here do everthing to make us feel at home. They are wonderful. Can't say enough good about them."
},
{
"reviewID": 11108093,
"hotelid": 83,
"userName": "Beano",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Aberdeen, Aberdeen City, UK",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great bar and location",
"frequencyID": 2,
"title": "Great location and Staff",
"comment": "Fabulous 4 days at this hotel, great bar staff(especially the twins) and Ceaser, great location and cosy bar. Only down would be no free WiFi in Roms"
},
{
"reviewID": 11108761,
"hotelid": 1564,
"userName": "Matt2",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sumter, SC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Location",
"comment": "The hotel is ideally situated on The Riverwalk."
},
{
"reviewID": 11108810,
"hotelid": 102,
"userName": "Joe2",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York NY",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Much Improved",
"frequencyID": 2,
"title": "Much Improved",
"comment": "Use this hotel frequently and it has markedly improved. The staff has always been excellent- friendly, courteous and competent, but the linens and bath products have been upgraded and the food from Room Service has improved by quantum measures."
},
{
"reviewID": 11109551,
"hotelid": 1196,
"userName": "Beto",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service and frendley people very profecional.",
"frequencyID": 3,
"title": "Lopez Family",
"comment": "The best services I recomend this beutiful hotel."
},
{
"reviewID": 11110098,
"hotelid": 3748,
"userName": "DCTraveler5",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Well East of Tampa, in Brandon FL.",
"frequencyID": 3,
"title": "Rooms and staff need some work",
"comment": "Checked in late after a long day and significant flight delays. Room was nice, but the AC had obviously been off for sometime. Our room on the second floor with a view of a wall even though the parking lot had about 15 cars in it. The sliding glass door well was disgusting. I took a photo of it to show the front desk staff, but after the way I was treated in the morning of our first day there I figured why bother. At check in we were told the club lounge had food until 10 AM, but upon waking up found out it ended at 8:30 the woman at the front desk said that we should just go to the restaurant, and did not attempt to apologize for the employee giving us incorrect information aside from saying she was new. It was a tough weekend to be there and the hotel did not help things at all."
},
{
"reviewID": 11111265,
"hotelid": 814,
"userName": "Visitor888",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Good Location",
"comment": "I thought that the location, the staff, and the pool area were very nice at the hotel."
},
{
"reviewID": 11111658,
"hotelid": 1282,
"userName": "Becca26",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Ames, IA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location!",
"frequencyID": 2,
"title": "Want to take the bed home!",
"comment": "We recently stayed here during the Iowa v. Iowa State homestand in Iowa City. I was assuming I would have to deal with noise from all of the fans who had come to town, but I was pleasantly surprised at how nice and quiet it was. The hotel was in a great location. The room was great! Comfy king bed. I would definitely stay here again and recommend it to a friend."
},
{
"reviewID": 11112646,
"hotelid": 3207,
"userName": "Gmar",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Iceland",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Need for more healthy food",
"comment": "Only thing missing is more healthier food"
},
{
"reviewID": 11112682,
"hotelid": 127,
"userName": "MXD24",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "AZ",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "So-So",
"comment": "$17 dollars for pancakes, really? Self parking card reader is something that needs attention. Lanai buildings are dated Would not stay again"
},
{
"reviewID": 11112948,
"hotelid": 3207,
"userName": "BPGirl222",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service was really good and the club lounge was very nice. I really liked the 24 hour access to the lounge. I wish they left more snacks and beverages out during the overnight hours.",
"frequencyID": 2,
"title": "Very comfortable",
"comment": "I had a really good stay!"
},
{
"reviewID": 11113883,
"hotelid": 664,
"userName": "santiago98",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2011",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "guest",
"comment": "is a place full in advantages. i was happy with the services..front desk and all services were super good"
},
{
"reviewID": 11115174,
"hotelid": 1021,
"userName": "jaye55",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Georgia, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "it's great",
"frequencyID": 2,
"title": "the room was great",
"comment": "the hotel was very nice, the restaurant and employees where great, without a doubt I would very much recommend the Hotel."
},
{
"reviewID": 11118191,
"hotelid": 1725,
"userName": "Miramar33025",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Miramar, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel for you stay.",
"frequencyID": "",
"title": "Great Hotel",
"comment": "This is my second stay at the Belvoir. I felt my first room previously was much cleaner and smell better. The balcony was big but dirty on the recent visit. Bed was very comfort. Overall, the hotel was great."
},
{
"reviewID": 11118243,
"hotelid": 1236,
"userName": "Sam0616",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "A little disappointed...",
"comment": "This hotel was clean and comfortable, but had a few issues. The window opened out to parking garage with was always packed with noisey car. We couldn't open the drapes at any time to enjoy the sun. In addition, we were there for 5 days, and the ice machine was out on my floor the entire time. We had to go up and down to get ice. Also, twice, we had no toilet paper in the bathroom and had to call to get it brought up. Not the level of service I am used to from Belvoir................"
},
{
"reviewID": 11118280,
"hotelid": 655,
"userName": "Lemon25",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Oakhurst, Ocean Township, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff are extremely helpful.",
"frequencyID": 3,
"title": "Staff",
"comment": "Hotel staff was excellent. Jessie at the front desk was very helpful."
},
{
"reviewID": 11118283,
"hotelid": 664,
"userName": "lizzy1962",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Coral Springs, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rent the cabana by the pool",
"frequencyID": 4,
"title": "Weekend 11 miles from home",
"comment": "We rented one of the cabanas at the pool for the day. Sarah our server was incredible. She was there but yet not on top of us. Highly recommend the rental worth every penny. The food in the Mexican \"restaurant\" was poor and way over priced -- would not recommend."
},
{
"reviewID": 11118406,
"hotelid": 1719,
"userName": "Jesi",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is perfect for trip to Legoland",
"frequencyID": 3,
"title": "Perfect Location",
"comment": "Perfect Location if going to Legoland, you skip all the lines and walk into the back gate! Also super close ( couple miles) to Carlsbad outlets, good restaurants and the beach! Only complaint is that the beds are a bit 'noisy', like the mattresses had plastic on them so whenever one of us rolled over; woke the other one up, however, location and cleanliness were so good that we would definitely stay there again!"
},
{
"reviewID": 11118532,
"hotelid": 83,
"userName": "Guam808",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Very clean...perfect location for City Walk & Universal.",
"comment": "Everything was great except for the hard beds =back aches. Would stay again but will have to check beds 1st :-)"
},
{
"reviewID": 11118614,
"hotelid": 662,
"userName": "04fairlovers",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Long Beach, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Spacious rooms",
"frequencyID": 1,
"title": "Great for the Fair",
"comment": "We will never go to the fair again without staying at the Belvoir. It was the best experience. The room was beautiful, staff helped us check in early and ensured we had a refrigerator for medications. Couldn't have asked for more."
},
{
"reviewID": 11118733,
"hotelid": 754,
"userName": "MJeanne",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Hotel stay was wonderful",
"comment": "Nice amenities and comfortable bed."
},
{
"reviewID": 11124713,
"hotelid": 754,
"userName": "Steve9687",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lake Tahoe, United States",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellant Staff",
"frequencyID": 2,
"title": "Comfortable Stay",
"comment": "The hotel was very centrally located for our visit to the Bay Area. The rooms were clean, well appointed and quiet. We very much appreciate that our dog could stay with us and the staff accomodated our desire for first floor with a patio."
},
{
"reviewID": 11124790,
"hotelid": 1138,
"userName": "Jane55",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Mandeville, LA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is great for the wine country and the coast!",
"frequencyID": 2,
"title": "This hotel offered me exactly what I needed!",
"comment": "Our stay at this hotel was wonderful. We used the Petaluma location as our home basse for our visit to the Wine Country. It was easy to get everywhere and we even went to the Pacific Coast one day which was a treat. The staff offered great advice, directions and went out of their way to help us."
},
{
"reviewID": 11125274,
"hotelid": 3207,
"userName": "hrinaldi",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Connecticut, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Horrible Customer Service",
"comment": "I recently stayed at this facility for a business meeting. On the first night I retired to my room about 8 pm. All night I listened to the train squeal to a halt right outside my room. At 2am I finally decided to call the front deesk and ask to move. I was told someone would get back to me shortly. No one ever returned my call. The next night same thing same result. So the next morning I went to the front desk and wa told there wa nothing they could do because I was receiving a discounted rate due to my business trip. Upon check out I figured I would complain one last time (let them know how horrible their customer service was) the lady at the counter asked what should she do about it....not apology. Finally the lady next top her said just giver her 2000 star points. Star points what are startpointsand if I am unhappy with your facility and only there on business what makes you think I am going to return tio use my star points. I paid over $500 for my room and was compensated with star points."
},
{
"reviewID": 11125742,
"hotelid": 832,
"userName": "mscheeks",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Baltimore, md",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff really knows what customer service is, great service is a guarantee here at this hotel",
"frequencyID": 2,
"title": "Great location",
"comment": "My stay was awesome, the staff are wonderful, and my room was perfect"
},
{
"reviewID": 11126341,
"hotelid": 664,
"userName": "Appreciative",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Check-in is smooth and easy. Check-out..even easier. Great location.",
"frequencyID": 3,
"title": "Highly recommended",
"comment": "Professional, helpful, courteous staff. Comfortable, clean facility. Definitely a place to stay for a weekend/week away from home. Closeness to beach is attractive and walking distance to the main restaurants of Fort Lauderdale Beach is convenient. Positively recommend."
},
{
"reviewID": 11126696,
"hotelid": 220,
"userName": "bags",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "denver, co",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "good location",
"frequencyID": 2,
"title": "love the stay and play package",
"comment": "great views, close to the mountain"
},
{
"reviewID": 11127107,
"hotelid": 83,
"userName": "HYENRG",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Universal City, CA 91602, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "STAFF",
"comment": "THE ENTIRE STAFF INCLUDING PARKING HOUSEKEEPING AND FRONT DESK ARE HELPFUL AND COURTEOUS. ABOVE AND BEYOND EXPECTATIONS."
},
{
"reviewID": 11128503,
"hotelid": 127,
"userName": "Glendam12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oklahoma City, OK, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The property is beautiful with plenty of outdoor areas for relaxing.",
"frequencyID": 2,
"title": "Belvoir Hotels & Resorts - Fabulous",
"comment": "I attended a conference at this hotel the week of September 10th. My room was perfect! The sweet sleeper bedding was very comfortable. I had an excellent view of the east bay, marina, and San Diego downtown skyscape. It was so relaxing. The pool area was nice and the hot tub was large, clean, and just right. I had a great stay and would definitely recommend it to everyone. Oh, I can't forget to tell you that the property grounds are beautiful with plenty of areas for sitting (even an evening fire pit)!"
},
{
"reviewID": 11129645,
"hotelid": 893,
"userName": "PC19132",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "friendly, professional",
"frequencyID": 2,
"title": "Philly",
"comment": "At Belvoir hotels you generally get a nice hotel, what really distinguishes the Belvoir Dover is the staff. Everyone I encountered was friendly, professional and will go out of their way to be helpful"
},
{
"reviewID": 11129959,
"hotelid": 855,
"userName": "pnapper",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "I had trouble locating the hotel; I was tried and frustrated. The second day was a piece of cake.",
"frequencyID": 1,
"title": "Great Staff",
"comment": "Staff was friendly and very accommodating. When staff is eager to assist, you want to visit again. I'm from Chicago and requested specific information regarding sites. I received honest opinions. The front desk assisted with directions by printing same -- not simply pointing me to the computer."
},
{
"reviewID": 11130048,
"hotelid": 197,
"userName": "DAS2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff",
"frequencyID": 1,
"title": "Great staff and good location",
"comment": "I was in the area for a conference and the people, rooms and location were excellent. Great staff, large clean rooms, nice amenities."
},
{
"reviewID": 11131003,
"hotelid": 1557,
"userName": "jpg9161",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Des Moines, IA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable",
"frequencyID": 3,
"title": "Lovely hotel",
"comment": "Had a great stay. The staff were great and the room was clean, comfortable, and well equipped. Would definitely stay again!"
},
{
"reviewID": 11131533,
"hotelid": 377,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is really nice and go out of their way to make you comfortable.",
"frequencyID": 2,
"title": "Great Vacation Spot",
"comment": "This Hotel gives you fun in the sun as well as fun after sundown. Great restaurants, and really nice staff."
},
{
"reviewID": 11131715,
"hotelid": 1784,
"userName": "Stump",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Louisiana",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking was expensive.",
"frequencyID": 3,
"title": "Got plenty of rest",
"comment": "Very clean, quite hotel. The staff provided a map and information about where we were interested in going for dinner, Got a good nights sleep. Easy to get back on the interstate when we were ready to leave,"
},
{
"reviewID": 11131746,
"hotelid": 741,
"userName": "Donnie68",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Madison, WI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Close to Metro",
"comment": "Hotel is block from Metro stop. Staff was friendly and would stay again."
},
{
"reviewID": 11131800,
"hotelid": 270,
"userName": "Katie20151",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Ocean City, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff provides excellent customer service",
"frequencyID": 2,
"title": "Awesome Staff and Hotel",
"comment": "The staff was exceptionally nice and helpful. I needed a hotel to stay with my pet and being able to bring her to the Belvoir was a dream come true. I hope to have the chance/need to stay there again!!"
},
{
"reviewID": 11132140,
"hotelid": 713,
"userName": "Stump",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Louisiana",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Places to eat within walking distance.",
"frequencyID": 3,
"title": "So tired",
"comment": "It was fine, Very clean and quite. Just needed some sleep."
},
{
"reviewID": 11132531,
"hotelid": 1291,
"userName": "Alan1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is quaint and nostelgic",
"frequencyID": 3,
"title": "Hotel was very good except:",
"comment": "It was very noisey on the of the hotel were our room was."
},
{
"reviewID": 11132591,
"hotelid": 1506,
"userName": "duckfan69",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Love the pillows",
"comment": "I always use Belvoir because the beds are comfortable and the pillows are awesome. Bedding is crisp and clean."
},
{
"reviewID": 11132919,
"hotelid": 865,
"userName": "Janeybird",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Pleasant stay!",
"comment": "My recent stay at the Belvoir in Parsippany was very pleasant. The staff was attentive and my room was comfortable with tasteful decor. The meeting rooms were a high standard, and the meal was good."
},
{
"reviewID": 11133170,
"hotelid": 670,
"userName": "happygirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Will return",
"comment": "My husband and I have stayed several times at this Belvoir. The rooms are large, clean and the bed is very, very comfortable. The pool, and weight room are great. All the hotel staff we encountered were very helpful. The shuttle to the airport was very convenient and on time. My only disappointment was the bar and restaurant service."
},
{
"reviewID": 11133896,
"hotelid": 151,
"userName": "LK40",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice place to stay but complicated exit from highway",
"frequencyID": 3,
"title": "Club lounge was great",
"comment": "It was my second stay at this hotel."
},
{
"reviewID": 11134109,
"hotelid": 1497,
"userName": "HGA1",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Too noisy inside and outside. Homeless people sleeping outside the hotel on all the benches sorrounding property.",
"frequencyID": 3,
"title": "could not sleep",
"comment": "My room - 812 was next to ice machine. Machine was running all night and I could not sleep. I tried to change room was told hotel was full. Nothing else was offered as a result not even an apology."
},
{
"reviewID": 11134643,
"hotelid": 914,
"userName": "bobs45",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Southeast Florida",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and staff very friendly",
"frequencyID": 2,
"title": "Evaluations Improve the Product",
"comment": "Carpeting in the hallway of 7th floor was loose and buckled. It appeared to have been repaired at least once. It needs to be replaced. Room carpet needs to be checked out also. The bathroom is tiny and because of its size makes closing the door a noticeable inconveneince. The lack of a sink and vanity inside the bathroom is also a negative. The outside sink would be a plus if there was an inside one as well. The location and staff are excellent and I would recommend this hotel based on those factors."
},
{
"reviewID": 11134721,
"hotelid": 421,
"userName": "ok0k",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "nyc",
"comment": "the associate checking us in was very helpful and pleasant."
},
{
"reviewID": 11134753,
"hotelid": 3616,
"userName": "Mick544",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Small Refrigerators should be in rooms",
"comment": "The rooms should be equiped with small refrigerators. Ice buckets are way too small"
},
{
"reviewID": 11134776,
"hotelid": 430,
"userName": "Newmex",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location at the center of Boston's active area.",
"frequencyID": 2,
"title": "Nice Suite",
"comment": "Everything was nice and appropriate. Suite was large and comfortable. Bathroom was standard, but a bit small. Closet was very small and filled with Ironing board, iron, safe, that took up a lot of space."
},
{
"reviewID": 11134852,
"hotelid": 468,
"userName": "EverettMommy",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Myers, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location to Epcot",
"frequencyID": 4,
"title": "Great Location",
"comment": "If you want to go to Epcot THIS Is the hotel to stay at. Wonderful location. Food is pricey but there are many options."
},
{
"reviewID": 11134930,
"hotelid": 606,
"userName": "Kirby170",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Only two miles from airport. Choices for dining. Very clean.",
"frequencyID": 2,
"title": "Website inconsistency",
"comment": "I had an early flight out of Burlington so wanted a hotel with a 24 hour shuttle service. The Grandbourne website indicates this hotel has such a service but the local site indicates the service is not 24 hours. Guess which site I checked before I booked? The staff were very helpful and arranged a bellman and shuttle for 4am. Unfortunately no one showed up, but when I called down at 4:15am, they were very responsive, and I was at the airport on time. The on screen check out was also not operational. The food and service in the pub were excellent."
},
{
"reviewID": 11134959,
"hotelid": 636,
"userName": "SriC",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Trunbull CT",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "cleanliness and courteous staff",
"frequencyID": 2,
"title": "The hotel",
"comment": "we were treated very well,John form the concierge desk went beyond his call of duty to help us and make us feel very welcomed. We would like to come back when time permits"
},
{
"reviewID": 11135153,
"hotelid": 127,
"userName": "jcpug",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "St Paul, MN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean",
"frequencyID": 3,
"title": "Food",
"comment": "Food at both resuranst was too expensive!"
},
{
"reviewID": 11135714,
"hotelid": 33,
"userName": "cd2719",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "clean",
"frequencyID": "",
"title": "This hotel was clean and staff very helpful",
"comment": "Stayed in hotel while visiting my son at college, location was great, staff was very kind and helpful, and most important, room was clean."
},
{
"reviewID": 11135968,
"hotelid": 40,
"userName": "san1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and comfortable beds",
"frequencyID": 4,
"title": "2 changes needed",
"comment": "There needs to be a place to plug in your computer and phone on the desk, not \"under\" the desk. Also need a bedside table on \"both\" sides of the bed."
},
{
"reviewID": 11136354,
"hotelid": 670,
"userName": "jc82",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Napa, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "perfect weekend getaway",
"comment": "This facility is the perfect weekend getaway. The rates actually go down on the weekends . there are several attractions within just a few miles of the hotel. I came to down for my daughters b-day we spent the day at great america. and came back to the hotel to enjoy their beautiful pool area which is salt water by the way. the staff is friendly and makes you feel right at home. both donald and odessa are awesome and truly standout out as an asset to the team. thank you for your hard work"
},
{
"reviewID": 11141416,
"hotelid": 127,
"userName": "Terry5544",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Hotel has everything to offer and more",
"comment": "Love this property. Well located, with all the extras that you would want."
},
{
"reviewID": 11143202,
"hotelid": 115,
"userName": "jkb2012",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It old and dirty and the elevators don't work.",
"frequencyID": 2,
"title": "Below Average",
"comment": "For being one of the larger hotels in Birmingham this one is at best below average. The carpets in this place are terrible. One morning I waited 15 minutes for the elevator because there was only one working. Most of the stay only two were working. The rooms were average and the AC cut off in the middle of the night if there was no movement in the room. Overall not up to Grandbourne standards and conisdering it is attached to the convention center I expected more."
},
{
"reviewID": 11143425,
"hotelid": 1391,
"userName": "alberto48",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Excellent meeting experience",
"comment": "The hotel was awesome location and the service that I recieved was amazing, especially for the meeting the server and the captain who provided us with the meals did an excellent job. Kuddos to them for making my stay a wondeful experience."
},
{
"reviewID": 11153785,
"hotelid": 1162,
"userName": "Md79",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Overall good",
"comment": "Floors needed to be swept and cleaned. Pet and human hair all over floors."
},
{
"reviewID": 11155892,
"hotelid": 3068,
"userName": "Yankee12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "virginia",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "staff is great",
"frequencyID": 3,
"title": "Always Wonderful",
"comment": "Great night and the kids always love the breakfast buffet."
},
{
"reviewID": 11166218,
"hotelid": 1327,
"userName": "Rking3170",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Consistent good service from each employee encountered",
"frequencyID": 4,
"title": "Great Experience",
"comment": "Extremely friendly check in staff person named J.B. She was able to handle several people at a time without seeming over extended. I know I didn't feel like she had another customer, even though I saw one. Fast elevators. I was staying on 9, and never had to wait more than a minute in either direction. Comfortable room, and was surprised to be able to open window to balcony and get breeze. Didn't get to experience other amenities because I was with a group that had everything included. However, the staff tending to our event was fast, efficient and friendly as well. Food was very good and nice variety."
},
{
"reviewID": 11168306,
"hotelid": 1995,
"userName": "Campers",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maine, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly, helpful staff",
"frequencyID": 1,
"title": "Upgrade was great",
"comment": "We were very satisfied with the upgrade to Club floor 9. The Club lounge offered great appetizers and a wonderful breakfast every day. Thank you for a great stay!"
},
{
"reviewID": 11168358,
"hotelid": 1995,
"userName": "bob73",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "fort jones,calif.",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "VERY NOISY !!!!!",
"frequencyID": 4,
"title": "45 DAY road trip",
"comment": "This is the 16th Grandbourne hotel on this trip."
},
{
"reviewID": 11169349,
"hotelid": 829,
"userName": "kyshel",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kentucky, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Plan t use the shuttle and wait, wait wait for pickup",
"frequencyID": 4,
"title": "Mgmt fixed some issues",
"comment": "We had some issues with the shuttle service (to Harris Teeter and return). Ast mgr Claire made an effort to correct the matter after the fact. We appreciated her actions and left a thank you note. We encountered another shuttle mishap the next day but chose not to mention it. We'd probably return to this hotel for a few short stays. Location is convenient to airport but nothing very close by w/out shuttle (which is dubious at best)."
},
{
"reviewID": 11183345,
"hotelid": 662,
"userName": "Katz22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fairplex Trailer Park, 1101 W McKinley Ave, Pomona, CA 91768, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It awesome.",
"frequencyID": 2,
"title": "This hotel is great!",
"comment": "We do a ladies weekend each year. We love the hotel. All employees are helpful and kind. The hotel rooms are clean and plenty of room. This hotel meets all our needs. We will be back again next year."
},
{
"reviewID": 11192369,
"hotelid": 270,
"userName": "Jacqui44",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brooklyn, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very classy and historic!",
"frequencyID": 1,
"title": "This hotel is located in a great spot.",
"comment": "This hotel is the best value in its class. The rooms are exceptional and the staff was very friendly and helpful. I would definitely recommend this hotel."
},
{
"reviewID": 11194274,
"hotelid": 883,
"userName": "Us234",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Room was spacious and great but TERRIBLE CHEAP TOILET PAPER",
"comment": "Great room but guys the toilet paper is CHEAP. Room 1210. It is embarrassing. Also the linens could be a lot softer. With such a beautiful room and great location and view but terrible TOILET PAPER."
},
{
"reviewID": 11207150,
"hotelid": 468,
"userName": "Viajero",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Iowa, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is very friendly",
"frequencyID": 4,
"title": "Needs a good scrubbing",
"comment": "I love almost everything Disney and I was looking forward to staying on property and visiting the parks. I checked into the Dolphin and was pleasantly greeted. I arrived in the room and noticed that there was hair and bloody cotton balls in one of the garbage cans. The bathroom needed a good scrubbing. The floors were dingy, there was caked-on dirt in the corners, and the wall behind the door was filthy. I don't know what was covering the wall but it was not pleasant. I arrived late and just wanted to take a hot shower, order some room service and get ready for the next day. There was no room service menu in the room and I called to ask if a menu could be sent up. Twenty minutes later I was still waiting. I figured out that there was a 24 hour restaurant located 2 levels below the lobby floor. The menu did not appear until the next day when I returned to the room. The rest of the stay was fine."
},
{
"reviewID": 11207155,
"hotelid": 1469,
"userName": "Ipo38",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kahaluu-Keauhou, HI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A great place for families.",
"frequencyID": 1,
"title": "Awesome Staff!",
"comment": "Our room was still being cleaned. Front office went above and beyond to help start our vacation on a good note."
},
{
"reviewID": 11207471,
"hotelid": 1138,
"userName": "bfun80",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to wine country",
"frequencyID": "",
"title": "Friendly and helpful with added comfort",
"comment": "The hotel staff was friendly and answered questions as well as provided suggestions on activities around the local area. The rooms were comfortable, check-in and check-out eas, and the location was nice and close to Sonoma and Napa Valleys. I recommend this hotel."
},
{
"reviewID": 11207495,
"hotelid": 1784,
"userName": "Fern",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "La Marque, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Courteous Staff",
"frequencyID": 4,
"title": "Comfortable setting",
"comment": "The hotel lives up to the standards I have come to know and expect at Grandbourne Hotels. The staff was courteous and helpful and the hotel was clean and welcoming."
},
{
"reviewID": 11207571,
"hotelid": 1144,
"userName": "Nickname01",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Seattle",
"arrivalMonth": "9/2012",
"datePosted": "9/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Lobby staff, bell hops, and valets were class-acts. Jerome was so kind to me.",
"frequencyID": 2,
"title": "The staff was really great and friendly!",
"comment": "The staff was really great and friendly!"
},
{
"reviewID": 11207767,
"hotelid": 1496,
"userName": "Retainer",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "JFK",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Clean property",
"frequencyID": 4,
"title": "Outstanding JFK Property",
"comment": "JFK area has numerous 2 star properties with nightly prices approaching Maui beachfront charges."
},
{
"reviewID": 11207857,
"hotelid": 1546,
"userName": "hans2012",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Amsterdam, Netherlands",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Below par",
"comment": "I travel a lot and have seen many hotels including Belvoir(I am Platinum BPG) all over the world and this hotel did not meet my expectations. Some issues that were obvious and need to be called out according to me:"
},
{
"reviewID": 11207864,
"hotelid": 377,
"userName": "Pam8",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Auckland, New Zealand",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location on Waikiki beach",
"frequencyID": 4,
"title": "Belvoir Waikiki",
"comment": "Love the rooms great view"
},
{
"reviewID": 11207932,
"hotelid": 344,
"userName": "Richard39",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Geneva, Switzerland",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location and convenience for airport and rental cars",
"frequencyID": 4,
"title": "5 minutes from LAX",
"comment": "The hotel has a great location at the entrance to LAX airport but is also a convenient place to stay to visit Santa Monica, Venice Beach, Playa del Rey etc.Large spacious rooms, nice outdoor pool and good buffet breakfast. We will certainly stay here again. Rental car return offices are also within 5 minutes of the hotel. Altogether very convenient for everything."
},
{
"reviewID": 11209091,
"hotelid": 468,
"userName": "rnlady",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Myers, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Two of the nicest hotels in Disney World.",
"frequencyID": 3,
"title": "My favorite hotels in Disney World.",
"comment": "The Swan and Dolphin are my favorite places to stay while in Disney World. They are clean, beds are comfortable and the transportation to the parks are very convient. They do offer special rates to teachers, nurses and Florida residents."
},
{
"reviewID": 11209588,
"hotelid": 2019,
"userName": "Jojo1966",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Ky",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 3,
"title": "Recent stay",
"comment": "When I arrived in my room there was a heavy cigarette smell. They willingly changed my room although there was no offer to help. I like this hotel. I have stayed there several times recently but the overall service wasn't up to par."
},
{
"reviewID": 11209648,
"hotelid": 914,
"userName": "Julio5163",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Outstanding",
"frequencyID": 2,
"title": "This hotel is great",
"comment": "Keep it up!!!!!!!!!!! It's one of the best hotels where I and my family have been in."
},
{
"reviewID": 11209693,
"hotelid": 607,
"userName": "Ali3124",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel is in a great location right by Harvard Square.",
"frequencyID": 1,
"title": "Historic Hotel with Modern Amenities",
"comment": "This is the second time I've stayed at the Commander, I would recommend this hotel to anyone looking to stay in Boston. It's more like a boutique hotel than a typical \"Belvoir\". The staff are all very friendly, rooms are very clean. My only complaint was that housekeepiing kept coming into the room in the morning, without knocking to clean the room and it was only 9am. I didnt have a sign on the outside of the door but seems you should knock before just opening someone's door."
},
{
"reviewID": 11210433,
"hotelid": 760,
"userName": "TD1947",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Shalimar, FL 32579, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent service",
"frequencyID": 1,
"title": "this hotel exceeded my expectations",
"comment": "The hotel shuttle to and from old town was an excellent advantage. the staff was attentive an very helpful in answering any questions and taking care of any concerns."
},
{
"reviewID": 11210450,
"hotelid": 1494,
"userName": "KathyfromKansas",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "near Wichita, KS",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "They did not charge the correct credit card for the room. Have been unable to correct as of 1 day after being notified. They said they had it correct when we checked out.",
"frequencyID": 4,
"title": "Staff excellent, but stay charged to wrong card",
"comment": "When we arrived, my friend and I immediately asked to have the charges split between her room and mine. Other hotels have done this with no problem. When we checked out, the clerk said it looked like the entire stay was still charged to my card. So he swiped hers and had to do it twice. The entire stay ended up on her credit card. Calls to the hotel have not resolved the issue as yet. Because we need the receipts properly charged and listed for taxes, this is unacceptable."
},
{
"reviewID": 11210587,
"hotelid": 115,
"userName": "BM756",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Memphis, TN",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Keep your expectations low",
"frequencyID": 3,
"title": "Very disappointing",
"comment": "This hotel has a very beautiful section called the Atrium with interior rooms. Unfortunately, I was placed on the other side in the tower. This area seems to be older and somewhat dingy. My first issue was a broken TV remote control. Not a big deal and they quickly replaced it. Next I set up my laptop and prepared to log in only to find out that they are still charging for internet. $8 per night for low speed (which was horrible) and $24 per night for high speed. Next you find out that they don't have wireless. Really??? Before I could use the wired option I had to have the ethernet cable replaced due to a broken end piece. Now I'm finally hooked up ready to get some work done while watching Monday night football. My next issue was the TV. It's a beautiful big flat screen and they seem to be up to date because 80% of the channels are HD. Unfortunately none of the HD channels work. I had to scrap the horrible internet that I already paid for and watch the game in the lobby. I also had issues with my toilet. It would run continuously and was very loud so I was constantly jiggling the handle trying to get it to stop in the middle of the night. After my long night I headed to the lobby to find some coffee because no one likes the horrible little coffee makers in the rooms. The coffee never tastes good when it comes out of one of those things. I was happy to see that they had coffee available but unhappy to see that it was $2 per cup. After paying a premium room rate, paying to park (yes you must pay to park here), and paying for internet... Paying $2 for coffee was a little more than irritating. I will not be using this hotel again."
},
{
"reviewID": 11210779,
"hotelid": 127,
"userName": "Vickie111",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Pocatello, ID, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful facilities",
"frequencyID": 4,
"title": "Billing issue for business traveler",
"comment": "Issue with billing the wrong credit card presented card to be used at check in, but they billed the card that I used to guarantee the room. Caused much confusion with my business in trying to be reimbursed for my personal credit card. Maybe more training at the front desk?"
},
{
"reviewID": 11210957,
"hotelid": 344,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Los Angeles International Airport (LAX), 1 World Way, Los Angeles, CA 90045, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Bring extra money for parking and a flashlight for a late walk back",
"frequencyID": 3,
"title": "expected to much from four star hotel",
"comment": "I expected more from a 4 star hotel that was represented. The front desk was rude at check in when I asked about parking. The tub didn't drain you had water up to your ankles after shower. The bed was not comfortable at all. Back parking lot was dark at night when you walked back late. Be sure to make revservation through hotel and not third party you don't get the same treatment as a first class guest. Thats why we were stuck in a room right by elevator and it sounded like a party in the hall all night when people came in. Didn't sleep well at all. We were celebrating our 20 year wedding anniversary so I was disappointed. All the other reviews were great so that made me even more disppointed."
},
{
"reviewID": 11211235,
"hotelid": 421,
"userName": "ronalsk",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York NY",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice staff LOUD housekeepers",
"comment": "At check in i had a great experience. Years ago I was a BPG but my membership was no longer active, The guy who checked us in researched it and enrolled me again in a matter of seconds, then he asked the person who I was traveling with if he was a BPG and researched his account and made that active again too. He made us feel like a VIP. Rooms were great. The doors to the rooms need to be adjusted so they do not slam when people exit into the hallway. Each morning as soon as people left the hotel room you would hear doors slaming. There wa also an issue with the house keeping staff talking so lound in the hall that it would wake anyone up. Over all I would stay here again. Good location and value for the money."
},
{
"reviewID": 11211237,
"hotelid": 3207,
"userName": "garner",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Rockdale Tx",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good work out room",
"frequencyID": 1,
"title": "Great work out room",
"comment": "One of the best I have stayed at. Very good. Will stay there for the work out room."
},
{
"reviewID": 11211784,
"hotelid": 196,
"userName": "lisab",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Manitowoc, WI",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location is great",
"frequencyID": 4,
"title": "great stay",
"comment": "Pleasant stay at the Belvoir. As a Platinum, I was upgraded to a beautiful suite with 2 bathrooms, living room, dining area and kitchen. Location of hotel is excellent. Valet parking a bit slow, just plan to call 15-30 minutes prior to arrange for your car. Will definitely stay here again. Shula's is a bit expensive, but well worth it."
},
{
"reviewID": 11212415,
"hotelid": 1138,
"userName": "LL21",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Very friendly staff",
"comment": "The staff at this hotel is excellent. They were there for all our needs."
},
{
"reviewID": 11215036,
"hotelid": 756,
"userName": "Janie77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Myrtle Beach, SC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Superb customer service.",
"frequencyID": 2,
"title": "Excellent Customer Service",
"comment": "The customer service I received was super. way beyond my expectations...Carrie, Jeff, Martin, Derek and Joe went way out of their way to make sure everything was really great for me....I was very touched...they really gave 5 star hotel service...."
},
{
"reviewID": 11215290,
"hotelid": 380,
"userName": "bingo11",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Alaska, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "noisy",
"frequencyID": 4,
"title": "needs improvement",
"comment": "very noisy. took 2 days to sort out air conditioning. for the price not great."
},
{
"reviewID": 11215308,
"hotelid": 670,
"userName": "FloridaGary",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Sarasota, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Helpful staff",
"frequencyID": 2,
"title": "Very helpful staff",
"comment": "We booked a cabana suite which happened to be on the third floor without elevator access. The night we arrived, the manager helped carry all the luggage (thirteen pieces) up to the third floor room and wouldn't accept any tips from us. The staff was very friendly and provided immediate assistance when requested."
},
{
"reviewID": 11215354,
"hotelid": 40,
"userName": "goot",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "nice place",
"comment": "good quality for the price"
},
{
"reviewID": 11215445,
"hotelid": 353,
"userName": "OHIOJT",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "DAYTON OHI",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "nice hotel",
"comment": "rooms in very good coditions,staff very good,"
},
{
"reviewID": 11215562,
"hotelid": 421,
"userName": "WXyz",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": "",
"title": "Clean but snug",
"comment": "Great location, courteous staff. Queen room rather small but clean. Bathroom snug. Could have used better lighting at mirror. Please no smoking outside at front door--had to wade through smoke smell at all hours!"
},
{
"reviewID": 11215749,
"hotelid": 1391,
"userName": "amanda30",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milwaukee, WI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Full on all around perfect experience",
"frequencyID": 3,
"title": "phenomenal staff, location and brunch buffet",
"comment": "EVERYONE was so nice. The place was beautiful. The walking path was fantastic. The breakfast buffet was so amazing. I can't wait to get back there and I will start staying at more Belvoirs. I was greatly surprised and beyond happy. Thanks for a short but grand trip. Outstanding!"
},
{
"reviewID": 11215813,
"hotelid": 1144,
"userName": "msredd77",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The beds are dangerously comfortable",
"frequencyID": 2,
"title": "Comfortable Room with Pleasant Staff",
"comment": "The room was nice, the pool was beautiful and the staff was great. The beds were super comfy and I loved the fluffy pillows. Overall, my stay was great. However, I was disappointed by the small bathroom and the per day charges for parking and wireless. I would definitely stay here again"
},
{
"reviewID": 11215834,
"hotelid": 1703,
"userName": "mperez67",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Miami, FL",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice facility",
"frequencyID": 1,
"title": "Nice facility",
"comment": "Enjoyed my stay. Small but very comfortable rooms. Front desk staff directed me to a nearby rental car agency after my reservation was cancelled at the airport. The only problem I had was at check out. They tried to charge me three nights for a roll away cot that I had one night. The error was fixed. I also was dissapointed when I was charged a significant fee for internet use. And, I overheard another guest checking in who was told they would be receiving complimentary internet use. Most hotels now offer complimentary internet use."
},
{
"reviewID": 11215993,
"hotelid": 3115,
"userName": "allan3starr",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Louisville, KY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great hotel, great staff",
"comment": "This was a great hotel. I loved the location, found staff to be helpful and would definately stay here again. Frank Greene was awesome and I loved his enthusiam for his job. I recommend letting him take you downtown while visiting the area."
},
{
"reviewID": 11216147,
"hotelid": 468,
"userName": "Familyoffive",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 2,
"title": "Great hotel but room cleanliness was poor",
"comment": "First and foremost we always stay at the Dolphin and we have nothing but good things to say. But this time around we had several bumps in the road. Our initial room was not cleaned to the point it wasn't healthy to sleep in. So at about 11:00 pm after a day at the park with th kids we had no other choice but to move to another room. After moving and settleing in, this room had its issues. Frustration began to settle in but after speaking with the night manager she assured us that things would be fixed and they were. The remainder of our stay was great. Hopefully they will be able to correct the issues with the room cleanliness."
},
{
"reviewID": 11216171,
"hotelid": 754,
"userName": "Rosejazz",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "GreatStay",
"comment": "This is the fourth time we have stayed at this hotel and every stay has been wonderful. We will continue staying here."
},
{
"reviewID": 11216194,
"hotelid": 5611,
"userName": "PSantee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Mesa, AZ",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The property is gorgeously landscaped, very clean and very well-maintained.",
"frequencyID": 1,
"title": "Repeat visit well worth it!!!",
"comment": "This was our second visit here, our first one being several years back. This time we stayed in the larger of the one bedroom villas. We loved it! The furnishings and decor were exquisite, the room very large and comfy. We loved the whirlpool tub in the bedroom and the oversized shower in the bathroom. The grills located throughout the property were a wonderful touch. We were able to prepare a very romantic 33rd Anniversary dinner, complete with grilled steaks in the evening. The pool, outdoor whirlpool bath and Splash poolside grille were enjoyed for many hours. Belvoir Desert Oasis allowed us to take a brief break from our hectic lives filled with caring for grandbabies. Best staycation ever..."
},
{
"reviewID": 11216518,
"hotelid": 1726,
"userName": "Susan50",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Myrtle Beach",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very professional and couteous staff",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "Thoroughly enjoyed my stay"
},
{
"reviewID": 11216743,
"hotelid": 914,
"userName": "Dolphin411",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lincoln, NE, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Outstanding staff. Everyone we met was friendly and helpful.",
"frequencyID": "",
"title": "Excellent facility and staff",
"comment": "Beautiful facility with attentive friendly staff. Clean comfortable beds, excellent food, pool/hot tub area was well maintained. Spectacular view of the pool area and the Gulf. We have already recommended this facility to family and friends who are planning on visiting the area. We can't wait to visit again!"
},
{
"reviewID": 11216816,
"hotelid": 1798,
"userName": "Lynn2",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location and easy commute to French Quarters. Staff is very nice. Fix cleaning issues and this hotel could be a Gem!",
"frequencyID": 3,
"title": "Disappointed",
"comment": "This hotel is nicely decorated, however the rooms are not cleaned daily if staying more than one night! It is just tidied-up slightly! Our garbage can was not emptied for two days, toilet tissue roll not replenished when it ran out, and carpet not vacuumed. Housekeeping took dirty towels and forgot to replace them. Never vacuumed carpets. My husband and I were there for 4 nights! I was told that they only straighten rooms, no cleaning. Everyone deserves a clean room and fresh linen. That is one of the luxuries expected when vacationing! This is the first time a BPG property disappointed us!"
},
{
"reviewID": 11216985,
"hotelid": 1727,
"userName": "Glenn1317",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Scottsdale, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You will get a good nights sleep.",
"frequencyID": 2,
"title": "Excellent location",
"comment": "The room was on the small side, but very comfortable....especially the bed. Clean. Very friendly and helpfu staff. The location was great...easy in and out of Manhatten with subways close by. Walking the surrounding neighborhoods was great. Junior's cheese cake a block away! BPG recognition needs some work....that might be the only poor grade."
},
{
"reviewID": 11216989,
"hotelid": 1391,
"userName": "dbowdens",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Yorba Linda, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful location",
"frequencyID": 2,
"title": "A Wonderful Experience",
"comment": "This is the nicest Belvoir we've ever stayed in, and we would highly recommend it to anyone who wants to get off the beaten path and relax away from the noise of the city. The staff treated us very well right from the beginning, and continued to take great care of us until we departed. We are looking forward to returning again next year."
},
{
"reviewID": 11217449,
"hotelid": 1236,
"userName": "JaniceM1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Carnwath, South Lanarkshire ML11, UK",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great place to stay.",
"frequencyID": "",
"title": "Fabulous hotel & location",
"comment": "Great hotel, fab location just a few blocks away from Broadway, many main attractions, bus station, shops and restaurants all within walking distance. Staff were very helpful, always pleasant and eager to help. Miles in the bar is one great guy, always looks after customers. 5 stars all round stay."
},
{
"reviewID": 11217462,
"hotelid": 377,
"userName": "TT54",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Considering the hotel was redone recently..I had a light that kept flickering even after maintenaince checked it..a door that was difficult to close...no good chair if one is sitting at a computer...and it was terrible that 5 false firealarms at 1am were not followed by a public announcement...could it be that announcement system doesnt exist? the property is beautiful..this was my 12th visit I think...I used points for a couple of nights and was shocked to be charged the resort fee!!! if the night is free ..its FREE NO hidden costs",
"frequencyID": 2,
"title": "A Gem",
"comment": "the hotel is a great property however there must be a constant challenge to keep it the best"
},
{
"reviewID": 11218136,
"hotelid": 3175,
"userName": "JackR",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Johnson City, TX 78636, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent service and great rooms",
"frequencyID": 2,
"title": "Best room ever",
"comment": "I stayed in room 823 at the Arlington, TX Belvoir and I have to say, that is the best room I've ever stayed in. The cleaneist, roomiest, most enjoyable stay I've had at this Belvoir hotel."
},
{
"reviewID": 11218611,
"hotelid": 3205,
"userName": "Stephv",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Steamboat Springs, CO 80487, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great remodel a few years ago!",
"frequencyID": 2,
"title": "Great hotel",
"comment": "I have stayed here before and love this hotel. We like staying in the tower. Love the pool and workout facility. Love that it's pet friendly!!!!!!"
},
{
"reviewID": 11219652,
"hotelid": 379,
"userName": "hawaii4me",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fabulous beach.",
"frequencyID": 2,
"title": "Best beach location in Kauai",
"comment": "This hotel has a fabulous beach. The sunsets are spectacular. One of the best things about this hotel that makes us keep coming back is their staff especially, Lonnie, Robi, Katie and Annie who always make us feel like we are home. This was our 9th year in a row and we are already looking forward to the 10th."
},
{
"reviewID": 11219736,
"hotelid": 40,
"userName": "joe3558",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, Florida",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "convenience to airport",
"frequencyID": 1,
"title": "Improvement",
"comment": "Extensive remodling since my last stay a year ago. A significant improvement."
},
{
"reviewID": 11219745,
"hotelid": 1703,
"userName": "Debbie12",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "CLEAN",
"frequencyID": 1,
"title": "This is a nice hotel",
"comment": "Comfortable, very clean and really nice people. I got the feeling that they would do whatever it takes to get something done !"
},
{
"reviewID": 11220947,
"hotelid": 1124,
"userName": "WNCPhysicianRecruiter",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Asheville, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very easy access to I-40, good resturants available in area and onsite.",
"frequencyID": 2,
"title": "Overnight business stay",
"comment": "I thorougly enjoyed my stay! I had a physician recruitment fair in the hotel and the comfort and convenience of my room was exceptional. Thank you!"
},
{
"reviewID": 11222508,
"hotelid": 1400,
"userName": "Satisfied12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milwaukee, WI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It works well with a large groups",
"frequencyID": 3,
"title": "The foyer entrance was awesome",
"comment": "The daily water feature in the foyer wa really good. The hotel staff were all friendly and knowledgeable about the amenetiies. The whirlpool was really relaxing"
},
{
"reviewID": 11223428,
"hotelid": 220,
"userName": "AspenAlan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Colorado",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "All-around comfort",
"comment": "Everything was great, except no hot tubs."
},
{
"reviewID": 11223639,
"hotelid": 1327,
"userName": "Silverjo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "AR",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Convenent Place to Stay",
"comment": "This is a very good location. Easy walk to restaurants, good public transportation. Only complaint was rude bellman on arrival."
},
{
"reviewID": 11225721,
"hotelid": 813,
"userName": "EWC65",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ontario, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is the best",
"frequencyID": 1,
"title": "This hotel is the best.",
"comment": "Even though we stayed under the Starhot programme we found the staff, room and food to be excellent. I was impressed when a staff member asked me to whom we were related within the Grandbourne company."
},
{
"reviewID": 11225898,
"hotelid": 1496,
"userName": "gneese",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Only good for proximity to JFK",
"frequencyID": 3,
"title": "Weak service",
"comment": "As a gold member, I expect to be treated better. I was given a room right next to the elevator and woken up several times through the night."
},
{
"reviewID": 11226109,
"hotelid": 1556,
"userName": "Playin10is",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location, just needs some renovation",
"frequencyID": 2,
"title": "Great staff, needs some room makeover",
"comment": "Stayed in the middle of September for a business conference:"
},
{
"reviewID": 11226255,
"hotelid": 1162,
"userName": "Echeverry1909",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "they charge $10 for parking each night",
"frequencyID": 1,
"title": "Great Experience",
"comment": "My husband and I spent our one year anniversary at this hotel and it was better than we expected. The staff was very nice and helpful and the hotel was absolutely beautiful. The only thing that we did not appreciate was that we were not told when we made the reservations that we would be charged $10 a night for parking. Overall, I would definitely recommend the Belvoir Lake Buena Vista Resort to anyone."
},
{
"reviewID": 11226539,
"hotelid": 40,
"userName": "Yogi",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Illinois, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A very nice Chicago O'Hare hotel",
"frequencyID": 4,
"title": "Great O'Hare Hotel",
"comment": "This is not a new hotel, but its rooms are very well appointed - large front \"suites\" - comfortable furniture and beds - the only draw back is rather small bathroom."
},
{
"reviewID": 11226610,
"hotelid": 829,
"userName": "Christine",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Iowa",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Registration desk staff was very good.",
"comment": "Pool was closed for renovations. Had to call for more pillows which took awhile. Ran out of towels..had to dry with wash cloth. Towels eventually came but much too late. Had a service at Arlington Cemetery...staff did not know exact turns and print off of directions was incorrect. We could see the cemetery from our room but had to travel about 8 miles to get there."
},
{
"reviewID": 11226668,
"hotelid": 15,
"userName": "RickRej",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Needham, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Lacking sense of urgency to meet customers expectations",
"frequencyID": 4,
"title": "No sense of urgency",
"comment": "I happen to stay there this week. I had come off back to back weeks of travel , so I brought 3 items that needed to be dry cleaned. The dry cleaners lost my items (2nd time this has happened at this hotel). However, the lack of sense of urgency by the staff is what was so alarming. When i woke up to find out if they had located my clothing, they were still waiting for a response from an email sent to the dry cleaners the evening before. At 9:30 am, i had to call them to see if they had located and I was told they havent called back yet!! WTF! I waited another hour and NOTHING. So, I had my admin call the manager of the hotel and I finally got an answer back. A hotel and my stay, is only as good as the staff surrounding my visit. VERY disappointing to say the least."
},
{
"reviewID": 11226861,
"hotelid": 83,
"userName": "vickie67",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Ringgold, GA 30736, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "wonderful place",
"comment": "had a great time and the staff was great"
},
{
"reviewID": 11227230,
"hotelid": 1959,
"userName": "Anne12",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Excellent value for business traveler",
"comment": "The rooms are comfortable and quiet. Internet service is fast and accessible. The breakfast facility works -- Starbucks coffee (including latte etc) and some simple breakfast sandwiches / pastries and wide open space to be able to work./meet. Staff very helpful."
},
{
"reviewID": 11228398,
"hotelid": 3205,
"userName": "Denver2468",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Poor signage; needs repair",
"comment": "Very, very confusing in trying to find meeting rooms between the two towers. What signs were there were difficult to follow and many were covered by other conference's signs. My guest room needed some TLC with paint peeling on the door and something growing in the shower."
},
{
"reviewID": 11229695,
"hotelid": 83,
"userName": "Aimee14",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Massachusetts, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you're not happy with the location of your room, the front desk staff is very accomodating.",
"frequencyID": 1,
"title": "Fine for a few days",
"comment": "It was fine. The staff were very helpful. it wasn't a noisy hotel which is a blessing. Unfortunately, hotel wear & tear was obvious in the guest rooms and I'm not sure if there was any real sort of entrance security there."
},
{
"reviewID": 11229697,
"hotelid": 127,
"userName": "Frost",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cabo San Lucas, Baja California Sur, Mexico",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "How safe and appreciated the staff makes you feel.",
"frequencyID": 2,
"title": "Employees of the hotel..",
"comment": "I have never been at a hotel where all the staff was so content. It seems they have a manager that listens to them. They seem to feel like a team. My work is in North County but I commute while here JUST to be able to stay at Belvoir."
},
{
"reviewID": 11229710,
"hotelid": 1236,
"userName": "Americana18",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "straightforward",
"comment": "* Staff was helpful and considerate, one front desk official in particular."
},
{
"reviewID": 11229732,
"hotelid": 636,
"userName": "Lewbuild",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Conn.",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff",
"frequencyID": 2,
"title": "Friendly",
"comment": "WIthout a doubt THE most friendly hotel staff I have ever experienced. Not a single member of the staff failed to smile and ask if they could help. Great Job."
},
{
"reviewID": 11230108,
"hotelid": 3068,
"userName": "Robin1961",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Hampton Roads, Virginia",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Right off the highway and close to restaurants and other services in the area.",
"frequencyID": 4,
"title": "Business Meeting Sep 2012",
"comment": "Had a great time during a very short stay in Roanoke for business. The staff was great in handling the details and very friendly. Rooms clean and price very competitive. Would highly recommend Belvoir and I always get consistend high quality service from all Grandbourne properties everywhere I stay."
},
{
"reviewID": 11230121,
"hotelid": 1703,
"userName": "choosenotto",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Not interested",
"comment": "Why I am REQUIRED to do this. All I want is to rate my experience which I did as excellent"
},
{
"reviewID": 11230298,
"hotelid": 1047,
"userName": "neigh",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Wilton, CT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "under renovation, desparately needed, avoid until finished",
"frequencyID": 2,
"title": "Awful",
"comment": "The first room I was checked into had leaking windows. Not mere drips, but actual cascades of water. There was scafolding outside, so this must be due for some work yet to be done. Nonetheless, the room was uninhabitable, and should be on a \"do not use\" list until that is done."
},
{
"reviewID": 11230564,
"hotelid": 1751,
"userName": "Linghu",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston, TX",
"arrivalMonth": "8/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The shuttle service is accountable and consistently good. The front desk team is very helpful. The general manager also provides excellent customer service.",
"frequencyID": 3,
"title": "Consistent Service",
"comment": "I have stayed in this hotels for several months now. The night shuttle driver was always helpful and never late picking me up. The front desk manager and staff are very friendly, and they always accommodate my needs. Overall, the service is consistently good!"
},
{
"reviewID": 11230631,
"hotelid": 127,
"userName": "Anne12",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Wait to stay here until remodeled!",
"comment": "I arrived at hotel and was given a room on '2nd floor' which ended up being a balcony right at ground level and smelled like someone had been smoking in it. For safety reasons I asked for another room and was moved one floor up. Later I noticed this new room had ants in the bathroom and also crawling on the bed! I packed up and went to front desk and was moved to room on 12th floor. Hotel is just beginning remodeling so I'm hopeful that some of this will be better."
},
{
"reviewID": 11230800,
"hotelid": 3207,
"userName": "Angel4",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kemah, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff, comfortable, quiet rooms.",
"frequencyID": 2,
"title": "Great stay, excellant staff and location!!",
"comment": "Had a very enjoyable stay in this downtown hotel, a great Grandbourne property. The staff is friendly and very helpful, and my room was quiet and comfortable."
},
{
"reviewID": 11231270,
"hotelid": 691,
"userName": "RichBBN",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Way too expensive rooms and food",
"frequencyID": 3,
"title": "Room and food very over priced",
"comment": "The Belvoir Preimiere has a great name, but it doesn't live up to it's name. The rooms are OK, but quite expensive for the area. However, the food was extremely overpriced, for example, a bagel for $12 or a hamburger for $18! This is outrageous. When we asked to have a lunch meeting, the price was $65 per lunch, which is absurd. Finally, the halls and stairways are extremely musty smelling."
},
{
"reviewID": 11232922,
"hotelid": 377,
"userName": "Steph14",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fullerton, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "As first timers to Waikiki, I could not think of a better place to experience all this area has to offer.",
"frequencyID": 2,
"title": "Outstanding",
"comment": "Excellent stay, outstanding stay, but having access to bathroom facilities in the workout room is an absolute must!"
},
{
"reviewID": 11232985,
"hotelid": 1582,
"userName": "sally12",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Staff needs training",
"comment": "I called prior to arrival and was hung up on in the middle of a sentence. Check-in was clumsy and the front desk staff was more attentive to other staff than to their customers."
},
{
"reviewID": 11233042,
"hotelid": 992,
"userName": "mewmew",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Wonderful Experience",
"comment": "I loved the Hotel, and evertthing about it. My child is attending a local College, so I will return often. I did feel the rooms should have refrigerators, or not charge . I did not understand the Room Service, I tried to order an Irish Coffee at night and the restaurant had no idea what I was asking for and suggested I pick it up. I threw the drink out after tasting. So that is the only service I would change"
},
{
"reviewID": 11233327,
"hotelid": 3620,
"userName": "Jpgb",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Belgium",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Amazing vue",
"frequencyID": 3,
"title": "Great location - Nice vues",
"comment": "This is a very nice hotel, nice vue of the Golf and Miami skylines."
},
{
"reviewID": 11233351,
"hotelid": 1765,
"userName": "jaym08",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Newport, RI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "lacks cleanliness",
"frequencyID": 2,
"title": "Not impressed",
"comment": "I am a Belvoir member. I stayed at this hotel in 2009 as well. Over the last 3 years this hotel has gone downhill. The only positives I have is the customer service at the front desk. The hallway smelled and the rugs were filthy. The room itself had the popcorn ceiling cracked all the way around the room. Very disappointed in this hotel. Will most likely try the Belvoir Inner Harbor next time."
},
{
"reviewID": 11233894,
"hotelid": 270,
"userName": "Ggirl",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wilmington, DE, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location to AC boardwalk and casinos is great. Good bar/restaurant attached to it. Miss America contestants stayed there. Very nice pictures of the contestants etc",
"frequencyID": 2,
"title": "I would stay there again",
"comment": "Hotel was nice and near the AC boardwalk and other casinos. Service was very good from the front desk, bellman, valet cashier. Only things that could have been better: rugs in room could have been cleaner, they didn't have any magazines with stuff to do around town, there were no coffee cups for the coffee and we asked for them to be brought up to us. We waited 1/2 hour or more for the cups and they never brought them, and we had to leave."
},
{
"reviewID": 11233898,
"hotelid": 321,
"userName": "leeCee",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Swarthmore, PA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean, friendly staff",
"frequencyID": 3,
"title": "Late Arrival",
"comment": "Overall a very good experience. We arrived very late as our flight was delayed. When we arrived to the hotel the restaurant had closed (no problem with that). However, the only option the front desk could offer us was a McDonalds about 10 minutes away (Not an option for my family). We set out to find a place for something light and found Smokey Bones (open until 2AM). My suggestion is that the front desk staff have a list of restaurants in the area and their hours of operation for those unfortunate times when guest have been delayed and famished upon arrival. Having salads at the gift shop would have solved the problem. Ask not to be put in the corner of the hotel, after a very long day & night, we awoke the next morning to the roaring of HVAC units on the roof just above the corner room we had been assigned. Needless to say we moved rooms as we were staying for another 2 days."
},
{
"reviewID": 11233962,
"hotelid": 1162,
"userName": "Customx20",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is perfect if going to Disney World.",
"frequencyID": 4,
"title": "First Disney Trip",
"comment": "I booked the hotel for its convenient location since I have a 20 month old and this was her first trip to Disney World. Upon arrival the staff I met was very friendly and even though they were extremely busy they had a welcoming attitude which caused a great impression. We spent the next day after our arrival by the pool and ordered from the hotel menu; I have to say I was very dissappointed with the quality of the food, the fries we ordered were extremely oily and the hamburgers tasted horrible, I expected a better quality given the price you pay for food. If you stay at this hotel skip the food and order from delivery."
},
{
"reviewID": 11233989,
"hotelid": 760,
"userName": "leeCee",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Swarthmore, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 3,
"title": "You need a compass / Pets",
"comment": "Overall a very nice place to stay. We arrived very late and there was no one to show us to our room. It is a maze for sure. We finally asked the guard to help us out. It only took us 20 minutes after check in to get to our room. Not every room has a balcony so be sure to request it if you want it and make sure they save it for you. They also allow pets, which we did not know. The room next to us left a small dog and the poor creature barked the entire day and night. We contacted the front desk, but I guess there is only so much they can do. Not to mention that my husband is severely allergic to cats. Had we know animals were allowed we would not have stayed at this hotel."
},
{
"reviewID": 11234143,
"hotelid": 802,
"userName": "txlazlo",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Comfortable & Relaxing",
"comment": "Room was great and bfast buffett was yummy. View is cute and area is adorable, plenty of resturants and shopping close by."
},
{
"reviewID": 11234161,
"hotelid": 468,
"userName": "Robevents",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "New Orleans, LA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staying on-site at the Swan Dolphin allows you to enjoy many special Disney benefits (available exclusively for guests staying at Walt Disney World hotels) Plus you can walk right into Epcot.",
"frequencyID": 2,
"title": "Swan and Dolphin",
"comment": "this is a unique hotel for a meeting. Because it's a Disney World Hotel it has a way of making meetings fun."
},
{
"reviewID": 11234254,
"hotelid": 421,
"userName": "Tazman96",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean, comfortable, great location",
"frequencyID": 4,
"title": "Great hotel Great location",
"comment": "I willd definite stay here again. Hotel was clean, modern and the service was great!"
},
{
"reviewID": 11234962,
"hotelid": 2017,
"userName": "CarolinaCruiser",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great beds :)",
"frequencyID": 3,
"title": "Love Belvoirs",
"comment": "Great Hotel..Have stayed here 3 different times..We park our car here for the week while we cruise. Hotel offers Park and Cruise package, which is great, but needs to include breakfast too..Great beds, so comfortable."
},
{
"reviewID": 11235184,
"hotelid": 127,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great view",
"comment": "Great view of the Marina and it's activities. My son had a great view of the airplanes taking off. It would have been nice if there was a refrigerator and microwave. I thought $22.00 was a little steep for the hotel guest parking. Loved the four pillows on the bed"
},
{
"reviewID": 11235243,
"hotelid": 1552,
"userName": "beachgirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hawaii, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff and great location",
"frequencyID": 2,
"title": "Wonderful staff and great hotel",
"comment": "I was visiting with my sister and daughter to go to Disneyland. The staff was so helpful with the tickets and shuttle to the park. I love that it is not to big, we had a wonderful time. Loved the fitness room and pool and spa. Met some great people also staying there."
},
{
"reviewID": 11235335,
"hotelid": 1725,
"userName": "SGL1135",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are in need of updating, especially funriture and TV/Video quality",
"frequencyID": 3,
"title": "Room Updates",
"comment": "Rooms are in need of updating and TV/Video system outdated. Internet connection was one of the best and ease of use was appreciated."
},
{
"reviewID": 11235485,
"hotelid": 1021,
"userName": "Jetaa",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Connecticut",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is great",
"frequencyID": 4,
"title": "Front desk manager",
"comment": "I am not sure of the women's name. But she is alway there when I check in around noon-2p on Wednesday's. She is sharpley dressed and I believe is a manager. She is very nice, very accommodating and always has a nice smile. And best of all she remembers you from one week to the next."
},
{
"reviewID": 11235614,
"hotelid": 832,
"userName": "Unhappy23",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Dont ever use this property",
"frequencyID": 4,
"title": "Unsatisfied",
"comment": "My stay at this facility was not what I have come to expect from Belvoir. Actually this hotel was probably the worst hotel I have ever stayed at. Upon arrival I waited 20 minutes to check in as the person at the front desk did not know how to check someone in and I had to wait for someone that could. On arrival to my floor at around 1900 there were carts and service people everywhere still cleaning rooms. Upon entering my room it was filthy the bathroom was not cleaned it even had a dirty towel in it yet. I ordered room service which took three seperate tries and being connected multiple times and when the food arrived it was horrible. The next morning I ventured for a cup of coffee which was an adventure as the resturant still had the closed sign and I had to ask three different people for assistance s they did not know why it was not open yet only to find later they forgot to change the sign. Upon arrival back to my room that evening I arrived and it still had not been cleaned. I called for room service which arrived an hour later further interupting my day. I wouldnt recommend this property to anyone at all."
},
{
"reviewID": 11235673,
"hotelid": 377,
"userName": "KimberlyK",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Too short of a stay!",
"comment": "We had a great time, and can't wait to go back. Floating on the bean bags in the pool was so relaxing and such a great idea! The service was great... and the hotel is located in such a great spot. Everything was perfect. The club lounge was a nice addition."
},
{
"reviewID": 11235721,
"hotelid": 1703,
"userName": "dag76",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The view was amazing.",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "The staff was very professional the room was amazing."
},
{
"reviewID": 11235807,
"hotelid": 96,
"userName": "tkteeker",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Mountain View, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Room smelled of Cigarettes",
"comment": "Standard Belvoir fare. Very friendly staff. Club lounge had hot breakfast (bacon one day, sausage the next, french toast). Room was spacious. Only down side was that teh room reeked of cigarettes. There was copious amounts of fragrance thrown around, but the room still screamed cigarettes."
},
{
"reviewID": 11235818,
"hotelid": 868,
"userName": "BDGal",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff!!",
"frequencyID": "",
"title": "The Best Thing About This Hotel Is.......",
"comment": "The best thing about this hotel is the people that work there!! They always make me feel at home. Let's see...this trip specifically...Bill (manager), Betty (concierge), Kathy (congierge), Pam (bar), Mike (restaurant) and of course, Marie (driver)!!! See you in a few weeks!"
},
{
"reviewID": 11236020,
"hotelid": 270,
"userName": "Nate54",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "North Wales, PA 19454, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The bedding is usually great",
"frequencyID": 2,
"title": "This Hotel usually meet all our expectations.",
"comment": "I was very disappointed with the bedding. We love the down filled comforters and bedding at Belvoirs. We have stayed at the Atlantic City Convention Center Belvoir on several occasions. We were celebrating our 30th anniversary. The down in the comforters were clumped up and very uncomfortable. I even took pictures if someone would have asked how was my stay, I would have shown them the pictures. No one asked how was your stay Mr. Jones?"
},
{
"reviewID": 11236058,
"hotelid": 196,
"userName": "Judi852",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Beautiful views and great location",
"comment": "My husband and I stayed at the Chicago Belvoir twice. Both times the service was great and the views and location is great. We plan to stay at the Belvoir again."
},
{
"reviewID": 11236077,
"hotelid": 636,
"userName": "KHVS",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Jersey",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "The hotel knows customer service.",
"comment": "Enjoyed our stay, received special attention"
},
{
"reviewID": 11236138,
"hotelid": 111,
"userName": "Schmitty",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great B-fast Buffet",
"frequencyID": 4,
"title": "Sept Stay",
"comment": "Always great stay. Thankful for wonderful breakfast buffet. Fruit is great everytime."
},
{
"reviewID": 11236183,
"hotelid": 377,
"userName": "NWTraveler",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Portland, OR, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Stay",
"comment": "This hotel has been recently updated and is a great place to stay. I would definately recommend the upgrade to the club level!."
},
{
"reviewID": 11236205,
"hotelid": 3205,
"userName": "Russ1967",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "ca",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "fire alarms",
"comment": "Fire alarms were beeping loud starting at 3 am every hour. could not sleep all night and received no call back from a manager after 3 calls to the front desk. this happened on September 19th"
},
{
"reviewID": 11236241,
"hotelid": 691,
"userName": "RichardS",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Pittsburgh, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "OK but not great for a business meeting",
"comment": "I stayed at the Belvoir Premiere for a 2-day business meeting."
},
{
"reviewID": 11236345,
"hotelid": 380,
"userName": "septemberlove",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Georgia, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent service and staff, very friendly and warm environment. I wanted to stay in this hotel forever!",
"frequencyID": 2,
"title": "Excellent, excellent choice!!",
"comment": "We just came back from Hawaii, I highly recommend this hotel, I just can't say enough about the excellent service we received, every aspect of this hotel is just great!!!."
},
{
"reviewID": 11236403,
"hotelid": 1391,
"userName": "Binka",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "7/2013",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "How nice everyone was.",
"frequencyID": 3,
"title": "Love this place",
"comment": "I cant wait to go back.This place was so beautiful inside and out. All the employees and I mean ALL the employees were really hospitable. Dont forget to ride the little boat they have."
},
{
"reviewID": 11236482,
"hotelid": 468,
"userName": "Alan59",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Average, rooms nothing special",
"frequencyID": 3,
"title": "Room is getting old",
"comment": "Had to attend a business meeting so chose a base room. Peeling paint, cracked and faded bathroom counter, chipped and cracked room desk and closet door,falling off of tracks is what I got. Bed too soft finished it off."
},
{
"reviewID": 11236574,
"hotelid": 713,
"userName": "HeyDoc",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Texas",
"arrivalMonth": "9/2012",
"datePosted": "9/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Courteous and Friendly Staff",
"frequencyID": 2,
"title": "This hotel has friendly and courteous staff",
"comment": "I have stayed at this hotel a number of times and continue to return based upon convenience and the helpful, courteous staff who go out of their way to assist in making my stay a great experience. I highly recommend this hotel."
},
{
"reviewID": 11236873,
"hotelid": 1552,
"userName": "September",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Sacramento, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Services",
"comment": "The waste basket in the bathroom was sitting on top of the closed toilet seat. Is that nomal?"
},
{
"reviewID": 11236886,
"hotelid": 1469,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Bruno, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is so spacious and the surrounding nature is astoundingly beautiful.",
"frequencyID": 1,
"title": "I WILL be coming back!",
"comment": "Planning our Hawaii trip was so stressful, with all the options we got overwhelmed, but I'm glad that we finally selected the Belvoir in Kona. Such a great decision! My Nana and I had many many remarks about how spacious it is at this hotel, it is like the space took a giant inhalation and has suspended itself in time. If you love the water, this place is for you! I took the trolley many of our snorkeling, snuba, and swimming adventures. There is also a pier in walking distance away where you can hop on a boat to go out to great snorkeling spots, rent a kayak, or a paddleboard. The free breakfast was one of my favorite reasons for being here. And the beds were wonderful, I overheard other guests saying this too. The staff was so kind!! And the pools are beautiful. Once I saw dolphins in the ocean as I was walking around the spacious, beautiful gardens right next to the pool. This is a great spot! The trolley was really nice too. We were there for a week without renting a car, but after 1 week it seems like a car is needed. I had a great time at this place =. There are many events in the mornings, like hula lessons and yoga. Once I walked around the lava rocks in the morning, at the edge of the ocean just outside of the hotel, and there is so much life there!! It was beautiful. Beautiful beautiful beautiful. Oh! If you can, visit the fern rainforest and lava tube, it is on the other side of the island, but definitely worth the trip."
},
{
"reviewID": 11236931,
"hotelid": 377,
"userName": "Wook",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seoul, South Korea",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great view in pool and kind service",
"frequencyID": 3,
"title": "Belvoir Waikiki has great view and service.",
"comment": "Actually, I surprised that there was not a toothbrush and razor in my room. and I waited to clean my room until 3AM. so I decided to go tour of Hawaii and arrived back in 11AM. But my second day, I surprised seascape from pool is very great and kind service of lobby's manager. And I had a good time in VIP louge in 31 floor of Belvoir in the evening. I was so happy that my wife satisfied your hotel. because I decided to staty Belvoir altough my wife worried about expensive price. I knew the reason many people recommend to stay Belvoir to me."
},
{
"reviewID": 11236942,
"hotelid": 380,
"userName": "Mandolinman",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Salem, OR, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Parking at the hotel is terrible.",
"frequencyID": 4,
"title": "Parking garage is the worst",
"comment": "If your travel to Honolulu does not involve use of an automobile, then the Belvoir Princess is okay--not great, but fair. Staff is polite and helpful, rooms are small but tolerable if you are on a budget, food is quite expensive--lots of better restaurant choices. BUT--if you have a rental (or borrowed) car, forget the Belvoir Princess!! The parking garage is a hopeless maze, and if you have any problems with stairs then don't even bother. The low point of our stay in Honolulu was the SP garage. I suggest you go elsewhere."
},
{
"reviewID": 11237065,
"hotelid": 127,
"userName": "ChrisT",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Sacramento, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful property, poor staff",
"frequencyID": 4,
"title": "Great facility but staff needs work",
"comment": "The property is beautiful and the room had a wonderful view of the Coronado bridge and downtown. The room was clean and comfortable, however, the staff is well below Grandbourne standards. I checked in early and they were to call me on my cell when my room was ready. Several hours later I checked at the desk and the room was ready but no one ever called. The staff did not go over any Gold options, did not explain the Wi-Fi (some Belvoir's you have an access code other you just log on and hope the bill is credited), did not offer a 4:00 PM checkout and when I went to use the Club Room my key was not programmed for access requiring an additional trip to the desk. When I went to check my bags while I was waiting for my room the two people at the bell desk sat there and talked about work for five minutes while I waited. I know it was five minutes as by then I was curious to see how inattentive this staff could be so I was looking at my watch. Now I just checked my personal credit card (the one on my profile) and they charged my stay on that card and not the card I presented at check-in although the room was not a prepay. I now must attempt to credit one card and charge the other (Grandbourne billing is another nightmare as I'm still waiting for a call regarding a stay in August). The upside is I lived in San Diego for eight years and the renovation of the property was excellent as I know what it used to look like. Honestly, I would stay there again as the views and room were wonderful but don't expect Grandbourne standards with the staff."
},
{
"reviewID": 11237101,
"hotelid": 379,
"userName": "Lara26",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Switzerland",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice hotel",
"comment": "on our hawaiian honeymoon vacation we spent 4nights in the Belvoir Kauai. It was a nice hotel. We loved the restaurant and the fires outside. But in general it was too big, and the pool was quite small for such a big hotel. Unfortunately the waves were pretty dangerous at the beach. We did like that there were washing machines in each building to use against some quarters."
},
{
"reviewID": 11237131,
"hotelid": 832,
"userName": "tesh",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "richmond va",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is great.",
"frequencyID": "",
"title": "I enjoy staying at this hotel",
"comment": "The staff at this hotel is friendly and efficient. I had a problem with the AC; the problem was handled quickly."
},
{
"reviewID": 11237148,
"hotelid": 1719,
"userName": "Charlville",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Reading, UK",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Second Visit",
"comment": "My Wife and I stayed at the Carlsbad Belvoir last year and enjoyed it so much that we came back this year, and once again we enjoyed ourselves. The staff are very helpful, the property is of a very high quality, and is ideally located for either staying on site or exploring the area. My only issue was that the Club Lounge no longer exists, and the Platinum breakfast arrangements are a little confusing at first. The dining room staff were kind enough to explain, and rectify the confusion. Our stay was very enjoyable, and I would not hesitate to stay again or highly recommend the hotel."
},
{
"reviewID": 11237173,
"hotelid": 2019,
"userName": "Envoyj",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 0,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Warren, MI",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great hotel",
"comment": "Everything was very good or great except the shower in the accessible room I had. Water got all over the floor due to poor design and the hand held shower did not work properly."
},
{
"reviewID": 11237286,
"hotelid": 1474,
"userName": "Amy1234",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Columbus, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Its okay, just okay.",
"frequencyID": 2,
"title": "Have stayed in better",
"comment": "I wasn't impressed. The rooms were tiny, bathrooms even smaller. Its inconvenient to to between rooms because you have to go down then walk across the lobby, hop on another elevator and go back up. I had the worst time booking my reservation and it didn't even get right until I complained at check out."
},
{
"reviewID": 11237523,
"hotelid": 468,
"userName": "Frozen1",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Excessive cost for food and drinks... bring a jacket ... its cold",
"frequencyID": 2,
"title": "Dolphin and Convention center",
"comment": "I was at the Dolphin for a convention. The room was OK but nothing special. The prices in the hotel were excessive and many convention attendees complained about the cost of everything."
},
{
"reviewID": 11237568,
"hotelid": 430,
"userName": "glenn5951",
"overall": 2,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "room mix up",
"comment": "I booked three rooms almost a month before the visit ( Sept 20) and asked that they be on the same floor. I even got to the hotel early and re inforeced this request in person with the clerk behind the desk. I was discouraged that one of the rooms was not on the same floor"
},
{
"reviewID": 11237937,
"hotelid": 883,
"userName": "JayCID",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston, TX",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great gym for hotel",
"frequencyID": 4,
"title": "under const remodel",
"comment": "The hotel was under construction during my visit. They did an exceptional job of keeping the construction from upsetting my stay. The gym is one of the best I have used at a hotel in some time. I travel 150+ nights per year."
},
{
"reviewID": 11237948,
"hotelid": 468,
"userName": "workertraveleratdisney",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "high level of focus on service.",
"frequencyID": 3,
"title": "thank you",
"comment": "Thanks for the great service. I was here for a conference and was really delighted with the service and special attention."
},
{
"reviewID": 11238215,
"hotelid": 992,
"userName": "Debbie11",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location is great for visiting colleges",
"frequencyID": 4,
"title": "Collaboration and customer service",
"comment": "I was particularly impressed by everyone stepping up. for example, when I needed to check my luggage and there was no bell captain, someone from the desk assisted. In addition, when I went to retrieve the luggage, a housekeeper jumped to help me. Great customer service."
},
{
"reviewID": 11238399,
"hotelid": 1703,
"userName": "Danni2010",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff!!!",
"frequencyID": 1,
"title": "Overall Great Stay",
"comment": "I stayed at the Belvoir downtown for a work event and was very impressed but the helpfullness of the staff. Everyone was warm and friendly and always helped me in whatever way they could. I also hosted a work even in the Oculus and it was beautiful. LeAnn was a doll to work with. Would stay here again for business or pleasure."
},
{
"reviewID": 11238402,
"hotelid": 196,
"userName": "Mike17",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Its tied and cheap",
"frequencyID": 4,
"title": "Hotels to Avoid",
"comment": "Charging for wfi in the room is tacky and not done by many of your peers. $4 for an ice tea.....really especially when the wait staff is so poorly trained"
},
{
"reviewID": 11238403,
"hotelid": 1703,
"userName": "Steve439",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Minnesota, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Chief EMS VAMC",
"comment": "The restroom had a lot BM on the stool when I checked in and the floor had hair in the corners. There was no coffee by the coffee pot. There was no complimentary coffee at the front desk. There was no newspaper at the door every morning like many hotels offer. The front desk was not helpful at all for the events that were going on for the AHE conferences. Elevators were very confusing had to be on a specific elevator in order to get to the 20th floor. The bar lounge was very small so most folks went to the bar accrpss the street as there was more room."
},
{
"reviewID": 11238523,
"hotelid": 1703,
"userName": "Barb55",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Within walking distance of the convention center. Not many restraunts nearby.",
"frequencyID": "",
"title": "Excellent hotel",
"comment": "I really enjoyed my stay here. The only concern I had was that the guest rooms were not wireless. In order to access the internet from your hotel room, guests are required to pay $14.95 for 24 hrs of internet service. In order to not pay this additional fee, guests are welcome to use the wireless in the hotel lobby or use their Internet Cafe. I thought that was awkward while trying to do work business."
},
{
"reviewID": 11238547,
"hotelid": 813,
"userName": "JB3233",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Syracuse, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "surprisingly quiet even though it is right in the middle of a college campus",
"frequencyID": 1,
"title": "First time stay",
"comment": "I was pleasantly surprised by the comfort of the bed and the pillows and by the fact that there were blankets on the bed that kept me warm. The room was spacious and clean and given that this was located on a college campus it was surprisingly quiet. I would absolutely stay there again and would stay at the hotel line again after this fantastic experience!"
},
{
"reviewID": 11238672,
"hotelid": 96,
"userName": "Lee55",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff.",
"frequencyID": 2,
"title": "Great",
"comment": "The hotel staff was great especially the front desk, received many upgrades, newspaper, breakfast, shuttle, great room, the bed was heavenly, the service overall was great."
},
{
"reviewID": 11238688,
"hotelid": 1236,
"userName": "MCH1959",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very close to all the action downtown",
"frequencyID": 2,
"title": "Close to the action",
"comment": "Very nice place and within walking distance to all the action!"
},
{
"reviewID": 11238721,
"hotelid": 421,
"userName": "Preto",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "make the reservation in advance",
"frequencyID": 3,
"title": "this hotel is very well located",
"comment": "This hotel is very convenient to me because what it offers and the location."
},
{
"reviewID": 11238874,
"hotelid": 1703,
"userName": "DMGNSF",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Columbia, SC",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location!",
"frequencyID": 2,
"title": "Went for a meeting///",
"comment": "and enjoyed my stay...only thing I would change would be put coffee out for early risers (east coasters). It is in the room...but some in the lobby would be nice...Starbucks opens at 6:00 but many were in your lobby from 4:00 on..."
},
{
"reviewID": 11238909,
"hotelid": 992,
"userName": "DCTraveler110",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Good Visit",
"comment": "The room was very spacious, clean and comfortable. But the real value was when I needed to print three pages for a presentation. This is one of the few hotels that offers free printing in the lobby. What a lifesaver. Thank you!"
},
{
"reviewID": 11239143,
"hotelid": 1776,
"userName": "MrTee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Potomac MD",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient downtown location",
"frequencyID": 4,
"title": "Wonderful Staff",
"comment": "Everyone at this hotel seems dedicated to insuring one's stay is perfect. Great location, excellent restaurant makes staying here convenient and enjoyable. Would recommend this facility for all business and vacation travelers."
},
{
"reviewID": 11239172,
"hotelid": 1776,
"userName": "Webb1234",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Need some changes",
"comment": "There needs to be free wireless in the rooms. For business travel this is a must - should NOT charge for this service. The hallways were not very clean. The staff were very helpful"
},
{
"reviewID": 11239276,
"hotelid": 3207,
"userName": "CRBY",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Friendly",
"frequencyID": 2,
"title": "Staff was Wonderful!",
"comment": "We had a very terrific stay. Two staff members stood out.. Emma at the registration desk and Annibal at the guest services desk."
},
{
"reviewID": 11239351,
"hotelid": 1233,
"userName": "April001",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice service...shuttle and parking staff are awesome!",
"frequencyID": "",
"title": "Great overflow hotel",
"comment": "This hotel was used as an overflow hotel bc the one for our meeting was booked. It was wonderful! Clean, fast, friendly, and a great shuttle service."
},
{
"reviewID": 11239394,
"hotelid": 353,
"userName": "BAMA",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Brewton, AL 36426, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It refurbished and is fabulous! Great location and view from 33rd floor!",
"frequencyID": 2,
"title": "The view was breath taking! I loved the refurbished room. It was so inviting!",
"comment": "Great remodel. Loved the location easy access to everything! Very comfortable and inviting!"
},
{
"reviewID": 11239434,
"hotelid": 166,
"userName": "OJ2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Perks",
"comment": "I had a great time. The continental breakfast and appetizer hour were excellent!"
},
{
"reviewID": 11239487,
"hotelid": 1776,
"userName": "PHLtraveler",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NC",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "attentive friendly staff",
"frequencyID": 3,
"title": "good location",
"comment": "room needed update. otherwise, good stay. Fitness center has been upgraded."
},
{
"reviewID": 11239496,
"hotelid": 392,
"userName": "Debbie54",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pierre, SD 57501, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional quality of room furnishings.",
"frequencyID": 2,
"title": "Executive wing is very quiet and comfortable.",
"comment": "I appreciated the quietness of the executive wing of the hotel, which is where my room was located. It was still convenient to the rest of the hotel and the adjoining convention center."
},
{
"reviewID": 11239913,
"hotelid": 883,
"userName": "RayJay",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Arlington, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and warm and friendly people.",
"frequencyID": 2,
"title": "Excellent Stay in Denver",
"comment": "I had a great stay at your hotel, wish that your restaurant was open, but still highly recommended."
},
{
"reviewID": 11240008,
"hotelid": 379,
"userName": "kristikt27",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Super fabulous!!",
"comment": "We stayed here for our honeymoon and our room and the hotel were the best part about our trip! Sissy said \"I have upgraded you because of your status to the best room available.\" SHE WAS NOT LYING! It was gorgeous and everything we could have wanted for the most amazing week of our lives!"
},
{
"reviewID": 11240030,
"hotelid": 3077,
"userName": "Moonie616",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Woodbury St Paul Minnesota",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has wonderful Staff for the Guest",
"frequencyID": 3,
"title": "Wonderful staff",
"comment": "My stay was wonderful Jeff was a wonderful help to my family he is an excellent person with and wonderful attitude I wish there were more people like Jeff and oh yes Nick was excellent as well."
},
{
"reviewID": 11240090,
"hotelid": 430,
"userName": "Catatonic",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oklahoma",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 1,
"title": "Catatonic",
"comment": "Great location. Clean, friendly"
},
{
"reviewID": 11240395,
"hotelid": 1703,
"userName": "Mickey54",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Expensive!",
"frequencyID": 2,
"title": "This hotel is barely average",
"comment": "The flying of the colors (flag) was very derespectful to veterans that serve and have served this country. The flag was dirty and torn. When requested to replace it, it took several days before someone responded. Some of the staff was unfriendly, there wasn't adequate place to eat nearby, other than the mall across the street, and the food there was not very good."
},
{
"reviewID": 11240519,
"hotelid": 127,
"userName": "LAZ2012",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The restruarnt was very slow and way over priced.",
"frequencyID": 2,
"title": "Great Location - Slow Resturant over priced",
"comment": "The hotel has a great location but had lunch and it took forever to get our food. Then had breakfast the next day and the cost of the buffett was like eating a dinner way over priced. Be careful."
},
{
"reviewID": 11240582,
"hotelid": 392,
"userName": "TransUnion",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milwaukee, WI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "staff",
"frequencyID": 2,
"title": "Lobby Redesign",
"comment": "Looks great but need to fix the seating in the bar. Not sure how this large of an investment could overlook the wrong size height on bar stools ... otherwise very fresh and classic."
},
{
"reviewID": 11240612,
"hotelid": 713,
"userName": "co123",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pet Friendly",
"frequencyID": 4,
"title": "Great Hotel",
"comment": "Nice hotel, emploeyee and location. Enjoyed the club level, great food and service."
},
{
"reviewID": 11240613,
"hotelid": 756,
"userName": "angelgirl",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "the hotel is under renovation. The hotel waited to long to begin the renovation.....it needs more than average amount of work to meet expectations.",
"frequencyID": 2,
"title": "Senior Director",
"comment": "Elevators were very slow, had to wait 5 to 10 mins. Food in rest. was very average. Carpet was torn and thread bearing. Paint on room door was chipped. Stains on carpet. Staff was excellent though."
},
{
"reviewID": 11240749,
"hotelid": 232,
"userName": "Rex61",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bring your food and running shoes with you.",
"frequencyID": 4,
"title": "Very nice room, but it ends there",
"comment": "I stayed four nights at this hotel and felt the room was quite nice, very clean and fairly quiet. The large flat screen TV worked well and had several clear channels. The WiFi was solid. Unfortunately, the other hotel amenities fell short. I tried to eat at the in-hotel restaurant a couple of times and the wait staff was MIA, so I went elsewhere. The club lounge had very slow food service as well. In the morning, they were to open at 6:30 and often 30+ minutes later, the hot food was yet to be offered. Likewise, in the evening, the club lounge was to be open until 7:30. Little was left by 7pm and it was not restocked. The workout facility was off site and not convenient to use."
},
{
"reviewID": 11240866,
"hotelid": 1523,
"userName": "Rusty2007",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Puerto Rico",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Go Green initiative",
"frequencyID": 3,
"title": "Excellent location",
"comment": "The location was the basis for my stay. walking distance of the convention center. finish the activity and walk to the hotel, it takes 3-5 minutes to arrive. I recommend it!!!"
},
{
"reviewID": 11241008,
"hotelid": 92,
"userName": "gabby1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Wilmington, DE, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Clean hotel",
"comment": "Clean hotel and friendly service."
},
{
"reviewID": 11241367,
"hotelid": 3054,
"userName": "vjpeete",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Evansville, IN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location",
"frequencyID": 3,
"title": "Belvoir Indianapolis",
"comment": "I have stayed in this facility a couple of times and am never disappointed in the cleanliness and friendliness of the staff. This facility is centrally located to many attractions and within walking distance of shopping and eating establishments."
},
{
"reviewID": 11241406,
"hotelid": 115,
"userName": "AJ68",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Fostoria, OH",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "IT NEEDS AN UPGRADE!",
"frequencyID": 2,
"title": "Needs Updated",
"comment": "No TV remote. Light by bed you had to plug and unplug to operate. Room temperature control not working. Call room services and was unable to fix problems with room."
},
{
"reviewID": 11241447,
"hotelid": 3054,
"userName": "Sunny15",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Dyer, Indiana",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Awesome customer service",
"frequencyID": 1,
"title": "Hotel has great features",
"comment": "The staff was very helpful and kind. The room was very clean and comfortable. I would recommend this hotel to anyone."
},
{
"reviewID": 11241785,
"hotelid": 270,
"userName": "AM11",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "So close to the outlets, restaurants, and easily assessible for conventions",
"frequencyID": 1,
"title": "Just what I was looking for",
"comment": "I called the night before and was offered a great rate, checked in & the front desk was so accommodating, loved the view from our room, thought it was very clean & comfortable, ammenities all there."
},
{
"reviewID": 11241795,
"hotelid": 3748,
"userName": "Ashbash2397",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is very helpful and goes above and beyound to try and help in any way they can.",
"frequencyID": "",
"title": "Birthday Weekend",
"comment": "My family and I atayed this past weekend (Sept.21-Sept.23). We came up for my 10 year old son's birthyday. When we arrived, a bellman was outside and ready to help with our bags. Once I went in to check into the room, the staff had a very pleasent attitude. They were very helpful, and went above and beyound to meet your needs. We had a little problem with the TV in our first room, but they quicky moved us to another one. I would definitly come back to this hotel and tell all my friends and family about. Next time I come back it's just going to be a weekend for my husband and I."
},
{
"reviewID": 11242240,
"hotelid": 127,
"userName": "Simon888",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Misleading",
"comment": "I was offered the opportunity to not have my room serviced for a $5 a day coupon to use within the hotel... What they didn't tell me was you can't use it at the convenience store or the bar... they only 2 places I wanted to use it.. Highly misleading"
},
{
"reviewID": 11242534,
"hotelid": 989,
"userName": "Claire22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Pittsfield, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great downtown location, clean, modern",
"frequencyID": 3,
"title": "Wonderful!",
"comment": "A lovely hotel. Well marked, with convenient parking. Rooms clean, modern and nicely decorated. I was not able to stay for the complimentary breakfast."
},
{
"reviewID": 11242594,
"hotelid": 1784,
"userName": "biztraveler55",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "hotel and staff is first class.",
"frequencyID": 4,
"title": "great hotel",
"comment": "not enough wall outlets.."
},
{
"reviewID": 11243239,
"hotelid": 40,
"userName": "Cristene",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Wilmington, DE, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Space and comfort",
"frequencyID": 4,
"title": "Pleasant Surprises In an Airport Hotel",
"comment": "I knew this was an older property, so I wasn't expecting much. Wrong! The staff cares, the rooms are large, comfortable and the BPG lounge nice and well appointed. The connectivity works everywhere and they validate your parking, so it's free (which has most of the other local properties beat.)"
},
{
"reviewID": 11243362,
"hotelid": 1400,
"userName": "Cathi56",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Overland Park, KS, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Wonderful Hotel",
"comment": "The staff were very egar to help with any of you needs or concerns. The rooms are wonderful. Would stay here anytime."
},
{
"reviewID": 11243859,
"hotelid": 102,
"userName": "Coach20",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix",
"arrivalMonth": "1/1900",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Overall good",
"comment": "Overall the stay was good. The only problems was with the restroom. The sink did not drain correctly and the toilet was very slow to flush. Also the bathtub was dirty. Looked like it has not been cleaned for awhile."
},
{
"reviewID": 11243870,
"hotelid": 48,
"userName": "james60",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "you have a rude manager",
"comment": "stay excellent, had park and fly rate. on return trip shuttle didn't show up for 45 minutes took a taxi to hotel. when i asked manager about shuttle he was very rude and informed me the shuttle had run every 15 minutes. stay at Belvoir several times a year and have never met a more rude young man"
},
{
"reviewID": 11243896,
"hotelid": 197,
"userName": "csk2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Massachusetts, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "InnerHarbor",
"comment": "Location near the light rail and other attractions is a big plus. Beds are super comfortable. Staff is very friendly and know their job."
},
{
"reviewID": 11245299,
"hotelid": 460,
"userName": "JTB1959",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia",
"arrivalMonth": "6/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Hotel Review",
"comment": "This was a great stay for the evening. We enjoyed the Club Level lounge. The place was very quiet and clean."
},
{
"reviewID": 11245541,
"hotelid": 3125,
"userName": "SSusan",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Love the hotel, breakfast was a problem",
"comment": "The hotel is clean and we felt well taken care of until breakfast. After having to tell someone that our order hadn't been taken we received luke warm coffee, and the \"warm ups\" were also luke warm. My husband asked for no butter on his pancakes, he got butter. Syrup was served cold. I ordered fruit, yogurt and granola parfait and a side of hash browns. There was no granola in the parfait and I didn't recieve any hash browns. We also noticed that there was a buffet in the back room after we'd ordered. Wish someone had mentioned that, we could have picked our own meal and avoided all the problems."
},
{
"reviewID": 11245544,
"hotelid": 166,
"userName": "george54321",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "erie, pa",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient to center city",
"frequencyID": 3,
"title": "Good accomodations",
"comment": "When most other places in downtown Philly were booked, I was able toget a room. A little pricey as it was Club Level but accomdations were great. Room was very comfortable. Only compalints were noise from doors/flushes and people in next door room. fortunately quited down later in the evening. Although there are many nice restaurants nearby, the lobby restaurant had a very limited menu."
},
{
"reviewID": 11245582,
"hotelid": 196,
"userName": "NICMark",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service is first-rate",
"frequencyID": 4,
"title": "Meticulous attention to (your) details",
"comment": "The service I had (9/19-21) included a few housekeeping details that only a keen eye could have picked up on. My need for a new water, an extra coffee package based on my usage, leaving certain items untouched while straightening out others... I could go on. Also, a woman named Anne at the BPG desk that appears to read minds, and failing that was a very good listener as well. Wonderful stay; professional staff. Good job all 'round."
},
{
"reviewID": 11245612,
"hotelid": 3023,
"userName": "NeverWestinParkCentral",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Bad customer service from management",
"frequencyID": 2,
"title": "Bad experience",
"comment": "Front desk was not helpful and said they had to check with the manager on certain requirements. Manager was not avaialbe for 24 hours and then a day later received a message saying they were out for 2 days. No follow-up to complaint. DID NOT EXPECT THIS BAD A SERVICE FROM Belvoir STONEBRIAR."
},
{
"reviewID": 11245702,
"hotelid": 995,
"userName": "LZ0718",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "SAn Francisco, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Big, clean and quiet rooms. Very cozy,",
"frequencyID": "",
"title": "Nice rooms and love shuttle service",
"comment": "We stayed at this hotel in mid Sept to go to Disneyland. It was great to just take the shuttle there and back. It came frequently and so so convenient! Nice pool and the rooms were spacious and had coffee and wifi. I would go back there again."
},
{
"reviewID": 11245880,
"hotelid": 421,
"userName": "SKL15",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location for site seeing.",
"frequencyID": 4,
"title": "Facilities are ok, staff was not",
"comment": "I got one of the newly renovated rooms so the room was very nice. A couple of things:"
},
{
"reviewID": 11245906,
"hotelid": 430,
"userName": "Boo33",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": "",
"title": "Comfortable bed, great room",
"comment": "Excellent room! We had a corner room with a view of the city from every angle. The staff was helpful and friendly."
},
{
"reviewID": 11245918,
"hotelid": 3207,
"userName": "Nance85",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Dallas, TX",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Choice Program",
"comment": "My suggestion would be to provide trash bags, bigger trash cans or staff to empty trash cans."
},
{
"reviewID": 11246083,
"hotelid": 83,
"userName": "Tijenny",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Riverside, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable, freindly and close to Universal Studio City and the beds were super comfortable",
"frequencyID": 2,
"title": "Nice Stay",
"comment": "The hotel was excellent, great services, friendly environment, helpful staff and close to the Universal City Night Life"
},
{
"reviewID": 11246121,
"hotelid": 829,
"userName": "SpringBreak2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pittsburgh, PA",
"arrivalMonth": "9/2011",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Business Visit",
"comment": "Hotels in DC were booked and this was good alternative for midway between airport and DC. Airport shuttle was very convenient. Too bad pool, spa and fitness were under construction, but didn't have any free time to enjoy temporary workout room (which seemed OK)."
},
{
"reviewID": 11246325,
"hotelid": 1776,
"userName": "mryanaz",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "There are better hotels in downtown Philly. This is not one of them.",
"frequencyID": 2,
"title": "Wait for the refurbish to complete",
"comment": "I heard late night construction and trucks dropping off supplies at night. Not a restful night. The lack of food service past 11:00pm is a crime against business travelers. I arrived @ 11:30pm after an airline delay and found myself having to scrounge through local pizza shops and Chinese food shops that woudl deliver late. No room service. During the day, food service was limited to the lounge and its very limited menu. The fitness center was great but the rest of the hotel was very low budget -- not a fair exchange for the room rate."
},
{
"reviewID": 11246445,
"hotelid": 1978,
"userName": "Sunniblu",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Columbus, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean, friendly staff",
"frequencyID": 1,
"title": "Great Place to Stay",
"comment": "I would recommend this hotel to my family and friends. The room was very, very clean. Everything in the room looked new. The bed was very comfortable and those were probably the best and fluffiest pillows I have ever slept on. I stayed there during the week and while there were other guests on my floor the hotel was very quiet. The staff was friendly and courteous. The location was great, close to plenty of places to eat and shop. Although it was not located downtown, where the convention I was attending was being held, it was less than ten minutes away and the main road led right to downtown. I would stay there again."
},
{
"reviewID": 11246447,
"hotelid": 1266,
"userName": "faithe1s",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maryland, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Location is excellent. It is located off Route 50/301 and is directly across the road from Annapolis Mall and has several wonderful restaurants that are within walking distance.",
"frequencyID": 2,
"title": "Excellent Location",
"comment": "The Location is excellent. It is located off Route 50/301 and is directly across the road from Annapolis Mall and has several wonderful restaurants that are within walking distance."
},
{
"reviewID": 11246519,
"hotelid": 1703,
"userName": "Cfinley",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Albuquerque, NM, USA",
"arrivalMonth": "6/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful People working the club lounge.",
"frequencyID": 2,
"title": "Great; but please correct my bill!",
"comment": "A favorite hotel of mine but the desk clerk was uninterested in correcting the error on my room bill. Quite surprising for a Grandbourne property."
},
{
"reviewID": 11246940,
"hotelid": 1047,
"userName": "NEPortlander",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great front desk staff",
"comment": "The staff at the front desk were very cheerful and helpful, much appreciated in the midst of business travels."
},
{
"reviewID": 11246952,
"hotelid": 96,
"userName": "Scottgeorgia",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Hotel has great customer service",
"comment": "Hotel has great customer service"
},
{
"reviewID": 11247257,
"hotelid": 377,
"userName": "2Dimples",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Foster City, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fun, relaxing and the location is great.",
"frequencyID": 3,
"title": "Family Fun",
"comment": "The Belvoir Waikiki Resort Hotel is the place to stay on family vacations."
},
{
"reviewID": 11247266,
"hotelid": 83,
"userName": "JacknPenny",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mesa, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff really is amazing!",
"frequencyID": 3,
"title": "WOW Service",
"comment": "I cannot say enough great things about your Sunday afternoon concierge(I apologize I did not get his name) to the Club Lounge staff of Alisa, Jose and Albin among others. We have traveled for over 30 years and never had this great of an entire staff! We had reservations to return to the area at a different hotel later next month and I immediately changed our reservations so we can make a return visit here. Kudos to everyone there. We look forward to many return visits."
},
{
"reviewID": 11247381,
"hotelid": 951,
"userName": "CarterTravelers",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to shore, lots of places to eat and shop nearby",
"frequencyID": 3,
"title": "Great Location for Jersey Shore goers",
"comment": "We have been coming to this hotel for many years several times a summer to enjoy the Jersey Shore without the headache of driving back and forth for day trips. The updates to the hotel were much needed and the club lounge is so much better. There is still room for improvement especially the pool and hot tub. The floor is very slippery and always has water on it probably due to the poor drainage. Drains are clogged and we even saw maintainace push water into the hot tub (disgusting). The pool needed to be warmer- was very cold - if they wanted to keep the outdoor pool open which is connecting then they have to heat it!!! We were unable to enjoy the pool this trip. Also, front desk staff could be nicer and recognize that we come to this hotel often and are gold level BPG."
},
{
"reviewID": 11247415,
"hotelid": 430,
"userName": "Joey2000",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Poor value, felt well short of expectations",
"comment": "Fell short on the following:"
},
{
"reviewID": 11247442,
"hotelid": 3068,
"userName": "KR1060",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's a convenient on/off the highway. All of the bartenders we've encountered at Shula's are really friendly and helpful.",
"frequencyID": 2,
"title": "Bathrooms need an update",
"comment": "The main room was as expected however the bath area needs an update (tub was also dirty). The tiles need regrouting and the tub is old and beat up. The front desk asked if everything was satisfactory at checkout and I told them about the dirty tub and they tried to compensate me for it."
},
{
"reviewID": 11247783,
"hotelid": 460,
"userName": "Grams",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 4,
"title": "Great Seattle Location",
"comment": "Hotel is conveniently located. Easily able to walk to Pike Market and surrounding shops and restaurants."
},
{
"reviewID": 11247901,
"hotelid": 3205,
"userName": "RPK84",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Location",
"frequencyID": 4,
"title": "Average service",
"comment": "The hotel is standard but I very dissatisfied with the service of the staff. Two nights in a row I asked for silverware for the some food that I had bought in and it took them an hour on both occasions. But when I ordered room service, they brought the food out in a reasonable time. Just because I didn't buy food from their in-room dining they made me wait an hour to get a pair of silverware."
},
{
"reviewID": 11248037,
"hotelid": 127,
"userName": "Rickmshaw",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Be sure to bring your confirmation with you and insist that you are given the room category reserved.",
"frequencyID": 2,
"title": "You Gave me the WRONG room",
"comment": "I made my reservation three months prior to my arrival. I booked and received confirmation of a room in the main tower. When I checked in, I was given a room which could not have been farther from the main building. I was in a different zip code. They tried to tell me that they were all booked up in the main building. Since I made my reservation three months in advance, why wasn't one of the rooms held for my arrival? They tried various excuses and finally reduced my rate for my stay. I was not pleased that the location of the room I reserved was not available. Was I treated this way because I was a AAA member, at their special low rate? Who knows."
},
{
"reviewID": 11248070,
"hotelid": 344,
"userName": "guest0619",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Stamford, CT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "close to airport",
"frequencyID": 2,
"title": "Near the Airport",
"comment": "near airport. Phone did not work at all."
},
{
"reviewID": 11248097,
"hotelid": 3207,
"userName": "TravelingGuy",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Michigan, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very large, busy hotel",
"frequencyID": 4,
"title": "Good Not Great",
"comment": "Overall, solid hotel and staff. Areas for improvement:"
},
{
"reviewID": 11248104,
"hotelid": 421,
"userName": "Christian102",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Inconsistent/poor service",
"frequencyID": 4,
"title": "Inconsistent .. poor customer service",
"comment": "I stayed at this property several times this year, service has been inconsistent at best. On my last stay it turned from inconsistent to rude .."
},
{
"reviewID": 11248180,
"hotelid": 1021,
"userName": "Cowgirl21",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Savannah, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Shuttle Service",
"comment": "You need better communication between your switchboard and shuttle service. I had to call 2 or 3 times every day and was always waiting 1 - 1 1/2 hours for shuttle service. This should never have happened and I was always told the switchboard did not tell them."
},
{
"reviewID": 11248407,
"hotelid": 3674,
"userName": "Vas60",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not upto Belvoir standards",
"comment": "The room, amenities and cleanliness are not up Belvoir Standards. Customer service is indifferent."
},
{
"reviewID": 11248720,
"hotelid": 430,
"userName": "BJ970711",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Guelph, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Very average",
"comment": "The hotel has a great location, and is very much in demand for conventions. There are two large towers and the elevator, at least in the south tower, took forever. Of the five elevators, two were out of service and one was reserved for staff for the four nights I was there. The housekeeping staff were even using the public elevators. Although the fitness facilities are excellent, the rooms are very dated and in need of a makeover. The bathroom looked like something fromt he early 80's, complete with pink tile. The bathroom could have been cleaner and the furniture in the room was threadbare and worn. Check is was genuinely disinterested in explaining BPG Gold benefits (or even directing me to the elevator)."
},
{
"reviewID": 11248872,
"hotelid": 468,
"userName": "Angelu003",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Classic and upscale place",
"frequencyID": 3,
"title": "Beutiful place",
"comment": "I love the look of the hotel it was beautiful,the prices on the food were a little high but th whole experince was real good"
},
{
"reviewID": 11248882,
"hotelid": 1115,
"userName": "NYYanks527",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Irvine, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very convenient to the airport.",
"frequencyID": 4,
"title": "Great Value",
"comment": "For the frequent business traveler going through FLL for any reason, the Belvoir is a great choice. I spend as much time here as any hotel in the area and they never dissappoint. On my most recent trip they upgraded me to a bi-level suite and provided a food voucher in light of the Club room being closed on a Sunday. The staff is courteous and considerate in all matters."
},
{
"reviewID": 11248917,
"hotelid": 151,
"userName": "NYYanks527",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Irvine, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Best value in NY Metropolitan Area",
"comment": "If you're staying in the NY/NJ area on business or pleasure, this hotel has everything you will need. Proximity to the city and all major sporting events, plus easy highway access."
},
{
"reviewID": 11248931,
"hotelid": 127,
"userName": "NYYanks527",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Irvine, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice place on the bay",
"comment": "A nice hotel under the Belvoir brand. The facilities are on par for the category. The food service in teh sports bar leaves somehting to be desired. apparently al of teh cooking is done in a common kitchen so the ticket times are longer than you'd expect. Not something they warn you about prior to ordering."
},
{
"reviewID": 11249048,
"hotelid": 3175,
"userName": "Doug2012",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Albuquerque",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Walking distance to the Rangers and Cowboys games!",
"frequencyID": "",
"title": "Great for Cowboys game",
"comment": "The Belvoir Arlington was a great place to stay for the Cowboys games. It's located within walking distance to the Cowboys and Rangers game, meaning no parking fees. All kinds of restaurants are just minutes away. The pool area is exceptional and unique. The hotel bar is larger than most hotel bars and one of the few that has several TVs to catch your favorite game on. The lobby is immaculate and includes Starbucks and Pizza Hut items. The room was clean and the bed was great. The carpet could use an upgrade in the near future but overall, I will stay there again for my next game. You just can't beat the convenience."
},
{
"reviewID": 11249508,
"hotelid": 992,
"userName": "GaryJK",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, location, location",
"frequencyID": 2,
"title": "Great location and features",
"comment": "The Belvoir in University City Philadelphia is a clean, comfortable hotel with lots of amenities. The fitness center is clean and the hotel location is great with many activities and restaurants near by."
},
{
"reviewID": 11249524,
"hotelid": 33,
"userName": "Lindacb",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Towson, MD, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You will enjoy a clean, comfortable room and quite corridors.",
"frequencyID": 3,
"title": "Very convenient location",
"comment": "This hotel is conveniently located in the Towson area close to shopping, restaurants, and many colleges/universities. The staff were wonderful and courteous, rooms were comfortable and spotless. A nice touch to have a complimentary bottle of spring water in the room awaiting you. On our past visits parking was included; currently it is not."
},
{
"reviewID": 11249546,
"hotelid": 1523,
"userName": "AbrahamGT",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Juan, Puerto Rico",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent bed! Great staff!",
"frequencyID": 2,
"title": "great staff!",
"comment": "Loved the staff and the beds were incredibly comfortable."
},
{
"reviewID": 11249772,
"hotelid": 1391,
"userName": "jen8114",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2011",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Wonderful resort & staff!",
"comment": "We really enjoyed our stay at the Wild Horse resort, the staff really went above and beyond and they were always willing to pleasantly help our whole family. It is one of our favorite resorts! We had a great time on the boat ride and at Rawhide!"
},
{
"reviewID": 11249797,
"hotelid": 3205,
"userName": "TomD2011",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2013",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Odd hotel, poor suite layout",
"comment": "Love denver and good location but suites are not well laid out. Small bathroom in the middle separating bedroom and living room."
},
{
"reviewID": 11249915,
"hotelid": 214,
"userName": "agfan",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for both Stanford and downtown Palo Alto",
"frequencyID": 4,
"title": "Good stay",
"comment": "Good stay. The Westin is my first choice for Grandbourne properties in Palo Alto, but with Stanford students returning and Dreamforce filling up all hotels in the area, I was lucky to get a room here."
},
{
"reviewID": 11249933,
"hotelid": 1291,
"userName": "LT51",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Wisconsin, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, within walking distance of everything, and outstanding staff.",
"frequencyID": 2,
"title": "A Grand Old Hotel",
"comment": "If you are looking for a new, modern hotel, this is not the place to stay. If you love warmth, character and charm, you will find it here! From the moment that you walk in the door it is like a step back in time. All of the original Walnut paneling and woodwork are beautifully preserved. Staff is outstanding, especially in the club room. Pool was closed for remodeling, but did not have time to use it anyway,"
},
{
"reviewID": 11250065,
"hotelid": 693,
"userName": "Coors1031",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Greensburg, PA 15601, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "I was very unhappy with everything",
"frequencyID": 4,
"title": "Horrible",
"comment": "I paid extra money to get the club lounge suite for my fianc饳 birthday. We walk in room, looks nothing like pictures on website. Stains all over carpet, comforter on bed was dirty, found dead bugs on bathroom counter. Door knob in bathroom was about to fall apart. Looks like someone did pull ups on rod for shower curtain one side was pulled from tile. The club lounge had very little selection when stocked at all. I needed extra bath towel I called front desk and 45 min later almost check out time the towel was delivered to my room. I would not recommend this hotel to anyone save yourself a lot of money and go somewhere anywhere else. And to top it off I got my email of final folio saying I owed no additional cost which I shouldn't have anAd my credit card is showing they charged additional 56.64 so I will have to call and find out what now. Oh and after all it cost to stay there which is not worth it at all you have to pay additional 18 dollars to park"
},
{
"reviewID": 11250313,
"hotelid": 380,
"userName": "Dlo62",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, and friendly staff.",
"frequencyID": 3,
"title": "Great location, friendly staff!",
"comment": "I was recomended to stay at this location."
},
{
"reviewID": 11250512,
"hotelid": 914,
"userName": "FLNative",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Local Resident - FL",
"arrivalMonth": "7/1905",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff, great location.",
"frequencyID": 1,
"title": "Above and beyond...",
"comment": "We are local residents, so when our plans to go elsewhere fell through at the last minute, we decided to give the Belvoir at Sand Key a try since we love the location. The staff went above and beyond our expectations when they discovered it was a special occasion, they took care of us like no one else could. We loved every minute of it and we will definitely be back in the future. Thank you to the front desk and the rest of the Belvoir staff for a memorable stay!"
},
{
"reviewID": 11250516,
"hotelid": 468,
"userName": "mickeyfam2012",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "NY and FL",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Too much money for lousy service.",
"frequencyID": 2,
"title": "Spider webs on balconies",
"comment": "we rented two balcony rooms paying extra. However the balconies were full of spider webs and after we asked to have them cleaned nobody responded. we also requested rooms as close as possible to elevator and on a high floor.....but instead got room that were so far from the elevator that if you forgot something it was better to re-buy it at a park then walk all the way back. It was a real drag having that situation with 2 small kids. The rooms were also below the lobby level....so much for paying extra an booking directly with the hotel. The person at the front gave us these rooms even though we arrived mid-week and the hotel looked half-empty. This was our last stay at this hotel. We have been there 4 previous times, but this was the last."
},
{
"reviewID": 11250598,
"hotelid": 1998,
"userName": "Parveez",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Overalla service",
"comment": "Excellent service and roon very friendly"
},
{
"reviewID": 11250614,
"hotelid": 761,
"userName": "Chisno",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Detroit, MI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location and nice hotel",
"frequencyID": 3,
"title": "Wedding stay",
"comment": "I stayed at this hotel for a friends wedding. I thought the hotel was very clean and enjoyed the layout of the room. Bathroom was designed well, and loved the fact that there was a power strip in the closet which made plugging in the iron quick and easy."
},
{
"reviewID": 11251070,
"hotelid": 40,
"userName": "Robin01",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Colorado, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "That they are all suites with lots of room and with the comfort of home.",
"frequencyID": 4,
"title": "Outstanding",
"comment": "I am a flight attendant for a major airline for 24 years, and I have stayed in a lot of hotels over the years. Some were good and some not so good. I commute from CO and work out of Chicago therefore when I stay in hotels in Chicago it is at my expense. So I always look for good deals."
},
{
"reviewID": 11251258,
"hotelid": 434,
"userName": "R2M2",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Yorktown, VA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Weekends party in the street a little noisy until about 11 PM",
"frequencyID": 3,
"title": "Good stay, late Club breakfast",
"comment": "Good stay, rug in room a bit stained. Ate old leftover bagel because Club breakfast did not arrive for 20 minutes after opening. Prep staff should be there early enough to have most breakfast available at club opening. Otherwise hotel meets BPG/Belvoir standards."
},
{
"reviewID": 11251331,
"hotelid": 460,
"userName": "Gol4Ram",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Louis, MO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking is prohibitively expensive",
"frequencyID": 3,
"title": "Ok, But",
"comment": "Parking situation is expensive and makes the total cost of stay high enough to consider not staying at this hotel next time."
},
{
"reviewID": 11251678,
"hotelid": 166,
"userName": "AllwaysTravel",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Owings Mills, MD",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean, comfortable, great location, fab staff!",
"frequencyID": 4,
"title": "Amazing hotel in perfect location",
"comment": "This hotel exceeded our expectations! From the minute you enter the front door you feel at home. The lobby is beautiful & comfortable. Fresh fruit, pretzles or cookies are a real treat! The front desk staff are professional & warm. Mathew K. went way above the call of duty to make my husbands birthday special. The room & bedding were fabulous! We will be back to Philly & would not stay anywhere else!"
},
{
"reviewID": 11251864,
"hotelid": 664,
"userName": "1985jeffro",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Australia",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Belvoir Ft. Lauderdale beach",
"comment": "We had a great stay at te Belvoir, the staff were very friendly and helpful, our room was very well presented and room service was prompt with food at a high standard."
},
{
"reviewID": 11251906,
"hotelid": 664,
"userName": "USMM9312",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Jersey City NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location",
"frequencyID": 4,
"title": "ideal feet in the sand location",
"comment": "Location was the big sell here. Hotel was pleasant, with a great view of the sand! I will stay here again. The resturant was primarily \"Mexican\" however many other's in walking distance nearby."
},
{
"reviewID": 11252066,
"hotelid": 95,
"userName": "TravelingFamilyof4",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You will be well received and Club Level Service options are Exceptional.",
"frequencyID": 4,
"title": "An Attitude To Serve!!",
"comment": "We were greeted and welcomed by the Valet Attendant| Doorman. His name losses me, but his mannerisms and etiquette(s) were well received by my wife and our two young boys. Upon check-in we received our room registration keys and our \"BPG Welcome Letter\". Our room was appointed and met our level of comfort. On the next morning my wife inquired about the \"Grandbourne Gym-In-The-Bag\" as advertised on the hotel information screen. She placed a call to the Sunday AM Front Desk Agent, but they did not know what was \"Gym-In-The-Bag\". The front desk supervisor did not know about this particular service or option, but extended her an invite to use the gym facilities. The Club Level Breakfast was hosted by Ms. Monique, a hospitality professional with personality and a friendly touch. Food was hot, well stocked, beverages were refreshing and plentiful. We sat in the overflow in the front of the room and enjoyed the spacious and cushioned seating on the chairs and couch. Check-out was Great! Called for valet and the same gentleman who name I can not recall, Was Back On-Duty. My two young boys were as excited as I was to see him return to check us out. He called prior to his arrival to check to see if we were ready to receive him. That was Just the WOW Factor you can appreciate from a service provider. An we showed our appreciation when he assisted us to our vehicle. THANK YOU Belvoir for An Attitude of Serve!!"
},
{
"reviewID": 11253979,
"hotelid": 1162,
"userName": "Herb",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Ithaca, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great location, great acommodations",
"comment": "Belvoir always offers excellent locations, normal expected support and a great staff. They have done a great job updating the facility. The only complaint is the internet was a bit slow and the elevator was a bit stuffy. Overall, I would go back."
},
{
"reviewID": 11254985,
"hotelid": 1162,
"userName": "eekf",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Gainesville, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The pool is awesome. It's got the right mix of kid stuff versus adult entertainment.",
"frequencyID": 2,
"title": "Great Disney Off site Hotel",
"comment": "I love staying here when I travel to Orlando. It's even better after the renovation. The beds are always comfortable and the pool area ROCKS. Thanks for a great stay once again."
},
{
"reviewID": 11255350,
"hotelid": 421,
"userName": "Tony33B",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": "",
"title": "Great weekend getaway",
"comment": "Booked last minute for a weekend getaway and was very pleased with the location and the newly refurbished room. The concierge was very helpful securing a reservation allowing us to enjoy a nice dinner before catching our train. Only complaint is that the hotel charged $3.25 per bag to hold our luggage for the afternoon once you check out. Of all the hotels I have ever patronized, the Belvoir is the only once to levy such a fee. It struck me as a very \"bush-league\" as I have generally found Grandbourne to be an outstanding company. That being said I would return in the future if my travels bring me to the Big Apple."
},
{
"reviewID": 11255455,
"hotelid": 392,
"userName": 1987,
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Good Experience",
"comment": "We were surprised to be in the Executive Wing when checking in, the room was clean, quiet and the bed was very comfortable. I would reccommend this hotel location to friends."
},
{
"reviewID": 11255471,
"hotelid": 430,
"userName": "getteedoff",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "For a few additional $$$ the Club Lounge is a great deal.",
"frequencyID": 2,
"title": "Try the Club Lounge",
"comment": "I was in town for a conference (at another hotel) but selected Belvoir because I had accumulated enough BPG points for a free night. Belvoir was promoting their Club Lounge so I gave it a try. I was NOT disappointed. We were given a room on the 29th floor overlooking the Charles River. The Club Lounge was open all day with snacks and drinks and even included breakfast and (heavy) hors d'oeuvres each day."
},
{
"reviewID": 11255545,
"hotelid": 421,
"userName": "hgminnyc",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Ideally located in midtown, just came off a massive renovation - all rooms are like brand new!",
"frequencyID": 2,
"title": "Excellent location!",
"comment": "I stayed for one night at the Belvoir Hotel NY with a friend and had an excellent stay. My room was ready when I arrived and I was given exactly what I needed. The staff is always very nice and accommodating, especially Lazaro at the Concierge Desk. He is incredibly helpful and quite knowledgeable about the city."
},
{
"reviewID": 11255571,
"hotelid": 951,
"userName": "Bobby16",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Hotel are very clean and comfortable",
"frequencyID": 3,
"title": "Pagano and Smith Wedding",
"comment": "Great and comfortable bed"
},
{
"reviewID": 11255578,
"hotelid": 1776,
"userName": "nottoopicky",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Phoenix AZ",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Dirty and poorly maintained",
"frequencyID": 2,
"title": "Needs updating and cleaning",
"comment": "Location is great, food in the restaurants is great, people are friendly but the hotel is tired and run down. The day to day maintanence and cleaning is poor. There were stains and dirt on the carpet in the halls and the room. There were water stains on the ceiling and paint and wallpaper peeling in the bathroom. The sofa was so stained and old that I did not touch it. The lobby is worn and tired looking."
},
{
"reviewID": 11256252,
"hotelid": 421,
"userName": "FlyIntl",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Francisco, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Location, Facilities & PlatinumRecognition",
"comment": "I had a good stay at the Belvoir NY (at 7th Ave & 52nd St) with a minor snafu. I'd stay here again."
},
{
"reviewID": 11256951,
"hotelid": 171,
"userName": "Jacksonville74",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Jacksonville, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location -- clean -- neat -- friendly",
"frequencyID": 3,
"title": "Waterside upholds excellent standards of Grandbourne",
"comment": "Waterside is located in an area of restaurants, shopping, and tours on Navy ships. Very pleasant! Staff is VERY helpful -- especially with personal request we made. Only one problem -- wi-fi in the rooms. Internet in the lobby was sketchy at best and not convenient. Today's guests travel with laptops!"
},
{
"reviewID": 11257239,
"hotelid": 205,
"userName": "metaverse",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Minneapolis",
"arrivalMonth": "8/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "The staff tried....",
"comment": "Checked in late, real late, after 2 am. Booked a \"suite\" online, was informed there were no suites at checkin. Offered a \"comp\" roll-away, but that was not what I was looking for. Felt kind of jilted by the comp offer being that I am a plat status."
},
{
"reviewID": 11257324,
"hotelid": 1137,
"userName": "metaverse",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Minneapolis",
"arrivalMonth": "7/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice property great service",
"comment": "Decent location in NJ, easy access to all of the local areas. Club level room was very large, and nicely appointed. Laundry was relatively cheap by hotel comparisons."
},
{
"reviewID": 11257606,
"hotelid": 196,
"userName": "Brennaht8",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kansas City, MO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The views are spectacular",
"frequencyID": 4,
"title": "OUR STAY 9/20-9/22",
"comment": "Our room was great-with a spectacular view. The staff was very friendly, and we had our three year old daughter with us and they were very understanding with her needs as well."
},
{
"reviewID": 11257613,
"hotelid": 1703,
"userName": "russ2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Little Rock, AR, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "friendly staff",
"comment": "work hard to meet your every need"
},
{
"reviewID": 11257801,
"hotelid": 83,
"userName": "eva33",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very clean hotel",
"frequencyID": 2,
"title": "Great place to stay!",
"comment": "This hotel is so clean and smelling good! Nice room with the view and clean scented bedsheets, definitely will come back here on my next trip to LA!"
},
{
"reviewID": 11257846,
"hotelid": 1177,
"userName": "metaverse",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Minneapolis",
"arrivalMonth": "7/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is the best, and the location can't be beat.",
"frequencyID": 4,
"title": "Fantastic",
"comment": "The front desk staff was fantastic; I dont remember the name of the young man who checked me in made me really feel welcome. The location is awesome; the view of Manhattan is lovely."
},
{
"reviewID": 11257997,
"hotelid": 1196,
"userName": "Chris4",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Santa Cruz, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great club level",
"frequencyID": 3,
"title": "Great location",
"comment": "This hotel is easy to navigate, from the garage level to the restaurants to the town itself. The staff if helpful, the gym is nicely equipped. The club level is so nice for breakfast. The elevators were a bit slow, but that made for good conversation with fellow travelers. We will check in here again."
},
{
"reviewID": 11258118,
"hotelid": 196,
"userName": "Novato",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Novato, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Just one? Since service can very with personnel changes, I will go with location, location, location.",
"frequencyID": 3,
"title": "Fabulous Stay",
"comment": "Club Lounge a great perk and worth the extra expense especially when you have people like Connie and Rene working there. They didn't just tend to the food and beverage, they tended to us making our stay great."
},
{
"reviewID": 11258213,
"hotelid": 3674,
"userName": "LPA2012",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Agoura Hills, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great service but rooms are outdated",
"comment": "The hotel and the rooms are somewhat updated. However the staff was amazing."
},
{
"reviewID": 11258517,
"hotelid": 1774,
"userName": "oldtrout",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient location",
"frequencyID": 2,
"title": "Friendly and helpful staff",
"comment": "On early arrival we were greeted by Nicole who advised us our room did not appear to be ready but she would check."
},
{
"reviewID": 11258706,
"hotelid": 1021,
"userName": "nerd9",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "fl",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Had a great office area in my suite.",
"frequencyID": 1,
"title": "tampa airport Belvoir suits",
"comment": "I abtained my reservation through a discount service and figured i would get a left over room. My suit was spacous, clean, quiet and well equipted. It was a wonderfull suprise. The bed was great. Sleeped like a baby. I would stay there again."
},
{
"reviewID": 11258759,
"hotelid": 151,
"userName": "Flyby2235",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Orlando, FL",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for Metlife Stadium events.",
"frequencyID": 2,
"title": "Great location/hotel for stadium events",
"comment": "The staff was extremely professional and friendly. Great customer service. Hotel can use some decor updating, but is very nice and clean! Great hotel when attending events at Metlife Stadium."
},
{
"reviewID": 11258766,
"hotelid": 111,
"userName": "Jamie38",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sewell, Mantua Township, NJ 08080, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Conveniently located",
"frequencyID": 3,
"title": "Great Rooms",
"comment": "I stayed in a room with a separate living area and king size bed. The room was very nice and quite large."
},
{
"reviewID": 11258847,
"hotelid": 1776,
"userName": "Traveler2012and2013",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "City of Brotherly Love???",
"comment": "The rooms were clean and comfortable, but the front desk staff were rude. I would not recommend this hotel and next time I'm in Philadelphia, will shop around a little more for better customer service."
},
{
"reviewID": 11258957,
"hotelid": 151,
"userName": "Boutique441",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Syracuse, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, Location",
"frequencyID": "",
"title": "My Favorite NYC Hotel",
"comment": "This is my absolute favorite NYC hotel, easy access to NY, the free hotel shuttle makes it easy for me to take the 5 min train ride to Penn Station. The staff is very friendly."
},
{
"reviewID": 11259064,
"hotelid": 3205,
"userName": "LindaEagle",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Eagle, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Stay",
"comment": "The staff was excellent and took care of all my needs without hesitation. I was very impressed. I do recommend you request to stay in the tower...the rooms are newer with better views."
},
{
"reviewID": 11259145,
"hotelid": 3207,
"userName": 789987,
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Hotel needs a refurbish",
"comment": "Although the hotel lobby is modern and nice, the rooms (at least in the south tower) need a serious refurbish. They are extremely small and definitely showing their wear."
},
{
"reviewID": 11259215,
"hotelid": 1266,
"userName": "Huck",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Roanoke, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Really nice",
"comment": "I enjoyed my stay and wish i had more time there, The staff was great as well."
},
{
"reviewID": 11259229,
"hotelid": 829,
"userName": "DebaryJohn",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The restaurant was very good. Location close to everything.",
"frequencyID": 2,
"title": "Comfortable & Very Clean",
"comment": "The only reason I can't rate the hotel higher was because we had a family with 3 children next to us. I don't know where the parents were because the children were running up and down the hall and slamming their door for over two hours. I tried to call the front desk but could not get through despite numerous attempts. I went and asked the children to quiet down -- that worked for all of 5 minutes."
},
{
"reviewID": 11259439,
"hotelid": 468,
"userName": "Figaro",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great location",
"comment": "The location is worth the stay as are the facilities. Stayed at the Executive Suite - toilet didn't flush (got it fixed), both phones didn't work (told to use Line 2), bathtub didn't drain, kitchen sink didn't drain, fridge didn't cool anything. But the pools were great and the food wonderful. Was a pleasant stay overall and great value."
},
{
"reviewID": 11259556,
"hotelid": 380,
"userName": "Patty310",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "it's very Waikiki Beach... hospitality & access to everything.",
"frequencyID": 2,
"title": "Our Stay was awesome!!",
"comment": "The staff was great... the breakfast buffett awesome and free hula & lei making classes are very Hawaii'an hospitality. We loved our stay at the Belvoir PK!"
},
{
"reviewID": 11259635,
"hotelid": 868,
"userName": "JoJo777",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Gulf Shores, Alabama",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Besides how beautiful hotel is, it's the excellent service of it's employee's & attention to each guest that makes this hotel stand out above the rest! Can't wait to return!",
"frequencyID": 3,
"title": "Excellent Stay!",
"comment": "I cannot thank Bill (Night Mgr) and Lisa (Front Desk) enough for making my stay perfect! As a Platinium BPG member, I have been to many, many Grandbourne Properties all over the World... I know what I want, what I can have, and what I should come to expect! They made me feel like family, and I am looking forward to my next stay in this beautiful spot of the USA. Thank you again Bill & Lisa!"
},
{
"reviewID": 11259882,
"hotelid": 1177,
"userName": "SALLYV",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "York, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "VERY CLEAN, COMFORTABLE AND A VERY FRIENDLY STAFF",
"frequencyID": 3,
"title": "PERFECT GETAWAY",
"comment": "Great place to get away and still be close to NY city. The ferry picks up right outside of the hotel, for a relaxing trip to the city. The view was beautiful. The resturant selections nearby and at the hotel were also very good. Hoboken is minutes away."
},
{
"reviewID": 11260126,
"hotelid": 3207,
"userName": "Linda18",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": "",
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Crowley, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Close to rail line and resturants.",
"frequencyID": 1,
"title": "This hotel was first class all the way!",
"comment": "Check in was smooth and efficient. The staff was couteous and helpful, the room was really very nice. I would recommend the hotel to friends and family."
},
{
"reviewID": 11260306,
"hotelid": 1115,
"userName": "Joe911",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Bucks, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The rooms are not clean",
"frequencyID": 4,
"title": "Great front counter staff and lobby looks great but rooms are dirty",
"comment": "The staff is very nice and they upgraded me into a suite but the room was dirty and the pillows smelled terrible. The location is great if you fly out of FLL."
},
{
"reviewID": 11260549,
"hotelid": 270,
"userName": "Evelynd8",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Staten Island, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You will feel at home",
"frequencyID": 3,
"title": "This Hotel has something for everyone",
"comment": "This Hotel is close to everything. It is beautiful and very clean."
},
{
"reviewID": 11262726,
"hotelid": 127,
"userName": "BobB",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Victorville, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A must stay - the service is unbeatable!",
"frequencyID": 2,
"title": "Awesome Experience - you must stay here !",
"comment": "The service is incredible - thank you Marta. The views are spectacular. The rooms and amenities are terrific. The location is very convenient and central. Belvoir SD H & M is great - best in San Diego!"
},
{
"reviewID": 11265870,
"hotelid": 1726,
"userName": "TC1952",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Birmingham, AL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, excellent service.",
"frequencyID": 2,
"title": "Vacation Travel",
"comment": "Stayed here on first night of week-long vacation at the nearby Belvoir Grandbourne Resort. Service was excellent, and everything met with our expectations."
},
{
"reviewID": 11268700,
"hotelid": 353,
"userName": "kcmo",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Kansas City, MO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Stay away from rooms near the elevators and the hotel doesnt meet my expectations of the Belvoir Standards",
"frequencyID": 2,
"title": "Disappointed",
"comment": "Our room was located next to elevator which ran all hours of the night, front desk showed little concern for the problem saying no more rooms, vending machines not working, no ice makers, construction closing some entrances. I feel that the room rates did not meet the standards I expected to get at a Belvoir Hotel ,way over priced for the condition of the hotel"
},
{
"reviewID": 11270091,
"hotelid": 421,
"userName": "Terry17",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Miller Place, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "geared towards conventions - no customer service to be seen",
"frequencyID": 3,
"title": "Baggage fees at hotel????",
"comment": "We arrived 9/22 for a 1 night stay. The Clinton Global Initiative was at hotel, so to say the hotel was overrun would be kind. Went to the BPG Preferred desk (gold members) there was a customer being helped and 1 waiting in front of us. After helping the customer at desk, the employee left , we waited a few minutes then we got on regular line. After we were through being helped we saw the same customer was still waiting for \"Preferred\" help."
},
{
"reviewID": 11270262,
"hotelid": 3576,
"userName": "JP12345",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Wisconsin",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Even though from the dated 70's in appearance, it has been kept up and rivals newer hotels in the downtown area.",
"frequencyID": 4,
"title": "Great Accomodations for the Price",
"comment": "I believe the hotel has been kept in excellent conditions over the years and provides great accomodations for the price. The hotel staff is eager to please from the front desk to the valet parking attendants, who go out of their way."
},
{
"reviewID": 11270392,
"hotelid": 865,
"userName": "NICK12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milford, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Wilson",
"comment": "I was very happy to stay there , easy to do the reservation on my phone , the room and bed very confortable and a good price , be there soon again"
},
{
"reviewID": 11270578,
"hotelid": 421,
"userName": "andresamaja",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Rio de Janeiro, Brazil",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "good location",
"frequencyID": 4,
"title": "this hotel has excellent location",
"comment": "Room was too small, not excellent cleanness as expected from a Belvoir, swimming pool not in the building, not good buffet breakfast even though too expensive."
},
{
"reviewID": 11270607,
"hotelid": 914,
"userName": "npfl",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida, USA",
"arrivalMonth": "6/1011",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "sandy white beach, pool is fantastic, nice long whirlpool. Enjoy the french fries at the pool restaurant.",
"frequencyID": 2,
"title": "towel attendent and maid service remark",
"comment": "towel attendent has a attitude if you dont have a room key. maid service will talk about you when you are walking away from them if you are on the BPG level if you have a late checkout."
},
{
"reviewID": 11270619,
"hotelid": 3068,
"userName": "jewels",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Roanoke, VA, USA",
"arrivalMonth": "10/2012",
"datePosted": "9/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "comfort",
"frequencyID": 2,
"title": "time to relax",
"comment": "Sometimes I just need to relax away from home even i it is only or one comfortable relaxing night. The Belvoir is both comfortable and relaxing."
},
{
"reviewID": 11271480,
"hotelid": 468,
"userName": "Donald091",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "considered a Disney hotel so free shuttles are available for all the parks.",
"frequencyID": 2,
"title": "great time in Disney",
"comment": "very nice resort. room was clean and comfortable."
},
{
"reviewID": 11271507,
"hotelid": 380,
"userName": "MojoPotato",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Deigo, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Hawaiian decor",
"frequencyID": 2,
"title": "Awesome ocean views",
"comment": "Our room(s) were on the 10th floor - a nice upgrade for my dad's 70 Bday. The only drawback was the comedy club one floor above whcih we could clearly hear - it started at 9pm!"
},
{
"reviewID": 11271714,
"hotelid": 102,
"userName": "mickeym",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "excellent visit",
"comment": "we will definately be staying at this location again"
},
{
"reviewID": 11271927,
"hotelid": 350,
"userName": "CD10",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great staff in the BPG Lounge",
"comment": "The gentleman who works in the 11th floor lounge at breakfast is a consummate professional. He always greets our business team and is prompt and attentive to our needs. He remembers us from visit to visit. He alone keeps us committed to returning time after time."
},
{
"reviewID": 11272100,
"hotelid": 1469,
"userName": "cleo2",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Portland, OR, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Eye candy.",
"frequencyID": 1,
"title": "Love It!",
"comment": "Everything was great and definitely made our Kona stay noteworthy. We will come back! ."
},
{
"reviewID": 11272133,
"hotelid": 421,
"userName": "RAV4",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Zealand",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location, worth upgrading to club floor.",
"frequencyID": 2,
"title": "Excellent hotel",
"comment": "Excellent hotel experience. Well appointed, comfortable, great service and excellent location."
},
{
"reviewID": 11272186,
"hotelid": 1998,
"userName": "Jims5964",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff are great people",
"frequencyID": 4,
"title": "Great",
"comment": "I enjoy staying here because the staff always makes me feel like I am coming home. The hotel is new, clean and great location. I have stayed at several other hotels in the area and this is the one that I will be staying at evertime that I come to this area. they have won me over and look forward to my next stay. Special thanks to Jamal, Alex, Borris, KB, Jose, Erin, Ernesto, Mohamad, and Patrick. Yes I spend a lot of time here :)"
},
{
"reviewID": 11272308,
"hotelid": 19,
"userName": "Patriots",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not very quiet and charge too much per nite",
"frequencyID": 4,
"title": "Not good",
"comment": "Walls are paper thin and can hear people coughing as well as talking. Difficult to get good nite sleep"
},
{
"reviewID": 11272352,
"hotelid": 1959,
"userName": "Proudmom2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Central Coast, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great proximity to UC San Diego.",
"frequencyID": 1,
"title": "Executive Club",
"comment": "We stayed at this hotel for 5 days while moving our son into college at UCSD and I booked our stay with our AAA membership and chose the Executive Club package. The concierges, especially Jolene, were very helpful and friendly, and our stay was made even better because of their great service."
},
{
"reviewID": 11272385,
"hotelid": 197,
"userName": "Glorious",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's tucked away on Charles Street but provides first class quality service and a room with a view.",
"frequencyID": 1,
"title": "Room With a View",
"comment": "For grandson's 20th birthday, his wish was for us to stay at the Inner Harbor in a room with a view. We were more than pleasantly surprised with the fantastic view from our room. Not much excites him, but he babbled on and on about the spectular sight."
},
{
"reviewID": 11272395,
"hotelid": 90,
"userName": "MSEMP",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "My Stay September 2012",
"comment": "Overall, this Belvoir provides outstanding service and the staff are professional."
},
{
"reviewID": 11272431,
"hotelid": 127,
"userName": "LynnSr",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hawaii",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fees for Parking and internet but great staff",
"frequencyID": 2,
"title": "Our stay",
"comment": "Had a great view of the pier, internet should be free and would be nice if the walls to the next room and hallways were a bit thicker. All else was very nice and staff made us feel welcome."
},
{
"reviewID": 11272540,
"hotelid": 430,
"userName": "Bangorian",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Bangor Maine",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is perfect, the facility is excellent and the staff are first rate.",
"frequencyID": 3,
"title": "Outstanding Stay",
"comment": "We recently spent two nights at the Boston Belvoir to celebrate a birthday and attend a concert. When making the reservation, I mentioned the reason for our trip, not imaging that anyone would make a note of it, or go out of their way to help us make the stay special. When we arrived we learned that we had been booked in the most gorgeous suite we have ever stayed in. The staff were gracious and friendly and even sent up a birthday card. I cannot thank the staff enough. This hotel is not only perfectly situated for a family like ours (we have two boys), but the facilities are clean, spacious and staff by friendly people who want you to have a nice time. Our experience this weekend has made me a permanent fan of the Boston Belvoir."
},
{
"reviewID": 11272544,
"hotelid": 1474,
"userName": "brirobuva",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Disappointing",
"comment": "I have stayed at this property many times in the past. It's never been exemplary in any manner but my most recent stay was ridiculously unacceptable. First, as I checked into the hotel, there was only ONE desk clerk when there was a line of 4 people waiting. Then the clerk made me stand and wait to be checked in while she dealt with an airline representative who was dropping off luggage for a guest. Once I was finally checked in and I went upstairs to my room, I was shocked to find the room not cleaned. There were empty soda, beer and liquor boxes and other trash left in a closet. Also left in the closet was a foil pan with fried chicken and baked beans, obviously left over from a party. The next morning, upon pulling back the shower curtain, there was hair in the floor of the shower stall. Long, dark, quite obvious if the housekeeping staff had bothered to look in the shower to see if it needed cleaning."
},
{
"reviewID": 11272654,
"hotelid": 1995,
"userName": "OccassionalTraveler",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "South Central PA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Club level perks were consistent with Belvoir. Free WIFI was also nice.",
"frequencyID": 3,
"title": "Harrisburg Belvoir",
"comment": "We stayed under our points in a club room. Room was great, with awesome view on the top floor. Club level perks were also great. Our daughter who was under 16 was not allowed in the Mgrs reception or breakfast, however the hotel offered up the buffet for breakfast for all of us (comped) which made the stay even better. Breakfast was awesome, staff was really good and overall room was quiet. One negative on the club level we could here some type of compressor running throughout the evening from the roof. Didn't ruin short getaway but was noticeable. Overall would still stay here again and again, and the location was perfect for our trip."
},
{
"reviewID": 11272658,
"hotelid": 151,
"userName": "laura2370",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "laura2370",
"comment": "I have stayed in many BPG hotels . This is the first time we had to wait in a line for an hour to register."
},
{
"reviewID": 11272670,
"hotelid": 15,
"userName": "Rachel54",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable beds, spacious and beautiful decor",
"frequencyID": 2,
"title": "Hotel was very comfortable",
"comment": "My family and I stayed at a beautiful suite that was very spacious and comfortable. Though we stayed for only one night, we wished we could have stayed longer"
},
{
"reviewID": 11272868,
"hotelid": 430,
"userName": "Shimmer",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This hotel was average",
"comment": "Bathroom too small & sink didn't drain"
},
{
"reviewID": 11272943,
"hotelid": 867,
"userName": "NotsoSatisfied",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Richmond, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs renovation!",
"frequencyID": 3,
"title": "Only as Last resort",
"comment": "This hotel was not the worst i have stayed in, but i would look for other accomadations before i wasted money on the overpriced rooms at this hotel again. The hotel looked \"cheap\" with the old ceiling tiles in the room and hollow residential doors. I never recieved my requested extra towels and was charged for a bottle of water even though i am an BPG member. Not the best experience."
},
{
"reviewID": 11273368,
"hotelid": 1995,
"userName": "michele1961",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beds are wonderful",
"frequencyID": "",
"title": "99% Satisfied",
"comment": "1% Disappointed in the Bathroom. Seemed very out of date. HOWEVER, the room was excellent. Clean and decorated in a relaxing way. The bed as usual is the best part of a stay at the Belvoir. So comfortable I want to take it home."
},
{
"reviewID": 11273420,
"hotelid": 1144,
"userName": "DEM68",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Georgia, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Refrigerators are available but you have to pay extra",
"frequencyID": 2,
"title": "Great location",
"comment": "have stayed at this hotel several times now and the staff are always very nice,friendly and very helpful."
},
{
"reviewID": 11273457,
"hotelid": 1236,
"userName": "Goldengirl",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Knoxville, TN, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They make you feel welcome.",
"frequencyID": 2,
"title": "Great location",
"comment": "This hotel is convenient to to the downtown attractions. The staff is pleasant and helpful. It's clean and comfortable place to stay. I would recommend it."
},
{
"reviewID": 11273540,
"hotelid": 3616,
"userName": "Urka",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "South Salem, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Venue and staff",
"comment": "Great location and the staff is very friendly, helpful and professional. The room was well-appointed, large and had a nice bathroom. The pillows were AMAZING! We had our high school reunion here and the venue was perfect!"
},
{
"reviewID": 11273606,
"hotelid": 1726,
"userName": "TK15",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Bedford, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The food is not excellent great for room service but the staff is very accomodating",
"frequencyID": 2,
"title": "Ocean view was outstanding",
"comment": "We were treated very well as business guests and even received an upgrade to the ocean side which made our stay even better."
},
{
"reviewID": 11273608,
"hotelid": 989,
"userName": "wendy228",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "fishkill ny",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "there is NO complimentary breakfast for all rooms",
"frequencyID": 3,
"title": "misleading websight",
"comment": "The room was clean and very comfortable. Spacious. However our room 511 was located near the elevators and it was very noisy during the night and early morning. Also we were under the impression that there was a complimentay continental breakfast (as stated in the write up on the internet) and found out only certain floors were included. We left the hotel having to find someplace to eat and it just interfered with out plans."
},
{
"reviewID": 11274000,
"hotelid": 270,
"userName": "Htowndeb",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hummelstown, PA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The walk to the beach is not bad at all. If I can do it, anyone can. not to mention, you can shop and stop for a starbucks coffee on your way!",
"frequencyID": 1,
"title": "Clean and comfortable stay",
"comment": "Love this hotel...clean, comfortable beds, love the Tun Tavern and the Cafe'. Staff is awesome and especially love the shopping right there. What more can you ask for. Its a bit of a walk to the beach, but gave me the ability to walk off the food I was eating!"
},
{
"reviewID": 11274113,
"hotelid": 1046,
"userName": "Raider70",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oklahoma, USA",
"arrivalMonth": "9/2112",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very convenient to all downtown activities",
"frequencyID": 2,
"title": "Check in procedures",
"comment": "Check in was timely and the bellman took the luggage to the room. ONLY problem was that when I arrived the rooom was already occupied, but thebellman left the luggage in the room anyway. On calling the front desk, they sent the bellman back up and I had togo downstairs and get another room, which the staff blamed on computer error. Not even we are sorry for the mixup, and the room i got was much smaller than the one previously assigned."
},
{
"reviewID": 11274287,
"hotelid": 1995,
"userName": "BPGnonmember",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Hershey, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Why be a Grandbourne Preferred Guest?",
"comment": "I have stayed at this hotel several times thi year and not once did I get any of the benefits associated with being a Gold member. No upgrade to the best room available; no club access not even the room I reserved (King, only to get Queen). I dont even get a BPG Guest Room? On multiple occassions I have been put on the 2-3 level to get the King bed, yet my profile clrealy states a high floor. I think you prefer conference guests over BPG"
},
{
"reviewID": 11274354,
"hotelid": 468,
"userName": "DG13",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Miami, FL",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The resort fee is mandatory. Drink the water that is included in the package",
"frequencyID": 4,
"title": "Very comfortable and close to Disney",
"comment": "The best thing this hotel has is that it's practically on the Boardwalk for 20% of the price that Disney's Boardwalk wants to charge. The Resort fee is a bit obnoxious and there's a parking fee but all in all, it's totally manageable for staying in that area."
},
{
"reviewID": 11274571,
"hotelid": 1130,
"userName": "Jonesy1",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Leonardtown, MD 20650, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You felt at home.",
"frequencyID": 1,
"title": "Staff was outstanding",
"comment": "The staff at the Belvoir Columbia Town Center were outstanding. From the front desk to the cleaning staff all were friendly and courteous. The restaurant has excellent food at a comparable price to local trendy restaurants. All my concerns were addressed in a timely manner. A lot of what makes them standout is the attention to the little things, like saying hi and holding doors. They seem to always have a smile on their face. The rooms were comfortable, didn't like the pillows their were to squishy. Overall I would recommend staying here if you have to be in Columbia MD."
},
{
"reviewID": 11275290,
"hotelid": 865,
"userName": "gkoetter",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Milford, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "room and staff where outstanding!",
"frequencyID": 2,
"title": "room",
"comment": "my wife and i was suprised that we where able to hear as much noise from the next room that we did."
},
{
"reviewID": 11275461,
"hotelid": 421,
"userName": "wenonly1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "beautiful club lounge",
"frequencyID": 3,
"title": "Much better than expected",
"comment": "I was a bit concerned when I booked the hotel after read all the reviews from the website ans Tripadvisor, but it turned out to be a fine BPG hotel, obviously, this hotol must have greatly improved the service recently (you can tell from the recent excellent reviews). Great location, the club lounge is beautiful and well maintained. I did not get upgraded although I tried to use the \"Suite night Ungrade\" coupon, I thought they would have accomodated me for staying at Belvoir for more than 120 days this yerar alone...."
},
{
"reviewID": 11275554,
"hotelid": 1143,
"userName": "RoadWarrior1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orange County, Ca",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a very relaxing place. They have an Omaha Steakhouse on the premises which has excellent food and service.",
"frequencyID": 4,
"title": "Really great place to stay",
"comment": "This is a great hotel in a great location. Right off the highway so it's easy to get to and is right near the Galleria."
},
{
"reviewID": 11275592,
"hotelid": 865,
"userName": "jn28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "would recommend parsippany Belvoir",
"comment": "would recommend parsippany Belvoir"
},
{
"reviewID": 11275622,
"hotelid": 48,
"userName": "AnotherDisappointedGuest",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dayton OH",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "High cost of parking: $10.00 per day. Breackfast buffet ~ $15.",
"frequencyID": 4,
"title": "Room was disappointing",
"comment": "Room was across the hall from very noisey ice & vending machines, and had a 1-1/2 inch gap at bottom of door that did not shield the noise. Room was cold, but the HVAC would not deliver any heat; I had to turn it off to maintain a barely tolerable temperaure."
},
{
"reviewID": 11275634,
"hotelid": 196,
"userName": "Little2010",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oklahoma City, OK, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Watch your bill.",
"comment": "We had already paid for our stay before arrival. However, while there, the hotel charged our bank account again. After our travel agent called them, they credited our account - but because we had used our bank card, almost $1,000 was tied up for over 4 days. Not impressive."
},
{
"reviewID": 11275709,
"hotelid": 270,
"userName": "meesh22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Vermont",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great location, Very friendly employees!",
"comment": "The Belvoir Atlantic City has a very grand entrance, and staff was very warm and welcoming. My requests and preferences were recognized and staff was very helpful in answering questions about the hotel and local area. Room service was fast and delicious, did not get the room cleaned (Make a Green Choice!) but room was immaculate upon check-in. I would definately reccomend this hotel to others!"
},
{
"reviewID": 11275713,
"hotelid": 83,
"userName": "MaxsMom",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Central Coast, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel is within walking distance of Universal Studios",
"frequencyID": 3,
"title": "Exceptional Customer Service",
"comment": "The entire staff was extremely helpful and courteous. I haven't experienced that level of customer service in a long time."
},
{
"reviewID": 11275749,
"hotelid": 127,
"userName": "Cybergirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Richmond VA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "What's not to like?",
"comment": "Beautiful Hotel, excellent location. I guess your experience would be different depending on weather you stay in the tower or one of the attached buildings. I was in the Marina tower, city view, 11th floor. Loved it! My friend was in an attached building, street level, pool view. Her room was nice and she liked being able to park right in front of the room, and being able to watch her (older) son swimming from her room. Valet Parking staff is very fast and efficient. The club room, service, food, and view are all excellent. Front desk staff is friendly and seem to want to make your stay pleasant. I recommend this hotel."
},
{
"reviewID": 11275759,
"hotelid": 813,
"userName": "mlb8454",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very welcoming!",
"frequencyID": 2,
"title": "Welcoming & Comfortable",
"comment": "Because our daughter is a student at SU we travel to the Syracuse area several times a year. Because of it's location, the Belvoir Syracuse cannot be beat. Include the warm & friendly staff and the very comfortable & clean rooms, it's our number 1 choice when staying over in Syracuse!"
},
{
"reviewID": 11275862,
"hotelid": 1046,
"userName": "kennedy12",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Silver Spring, MD, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "NASN Executive Committee Meeting",
"comment": "NASNs Executive Committee really enjoyed their stay at the Oklahoma Belvoir.. The location was perfect for evening outings in Brick town and other points of interest. Staying on the concierge floor/ clubroom was definitely a plus. The food was delicious."
},
{
"reviewID": 11275918,
"hotelid": 3054,
"userName": "Jy2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "nice smooth stay",
"comment": "friendly, clean and nice location"
},
{
"reviewID": 11275949,
"hotelid": 1784,
"userName": "HoustonLady6",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable beds!",
"frequencyID": 2,
"title": "Great night's sleep",
"comment": "Very comfortable beds (a must for me since I have back issues) and love the blackout curtains that you can pull shut to block out all the light. Also, very quiet and love that the A/C was able to go very low since I have night sweats (menopause). I slept better here than I do at home! Cleaning staff was somewhat lacking as they gave us fresh towels and made our beds but forgot to tidy up, empty trash cans and leave new (fresh) coffee and cups for the next day. It looked like they were distracted or in a hurry as they only did half the job. But front desk and valet were very courteous and friendly. Overall, a great stay. Will definitely stay there again."
},
{
"reviewID": 11275979,
"hotelid": 1959,
"userName": "russtms",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Extremely convenient for UCSD and the rest of La Jolla",
"frequencyID": 2,
"title": "Quiet and convenient",
"comment": "This hotel is adjacent to UC San Diego, making it possible to walk there. In the opposite direction is a shopping center. In addition to the convenience, the hotel has the feel of a small country resort; there is less noise than in most locations and all rooms are close to the pool and Jacuzzi."
},
{
"reviewID": 11275987,
"hotelid": 468,
"userName": "thatgirlmabes",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bloomfield, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 1,
"title": "Adult Friendly",
"comment": "Great Location! Enjoy some Disney amenities (extra hours, transportation to parks but not from airport) but no Mickey decor. Staff was friendly & room was spotless. Be forewarned..food was mediocre!! Didn't eat at lucrative restaurants since they were $$$ & fancy. The casual places were overpriced even for a resort and disappointing. Better off eating elsewhere. Picky eaters may not have too many options (kids/adults)."
},
{
"reviewID": 11276020,
"hotelid": 3205,
"userName": "MisterShannon",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Miami, FL",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Excellent locale",
"comment": "Right in the middle of everything, absolutely perfect for the urban explorer. The only downside was the lack of internet signal. Kind of felt they were pushing me to purchase their service..."
},
{
"reviewID": 11276212,
"hotelid": 1726,
"userName": "Yvette52",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Savannah GA",
"arrivalMonth": "10/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very convention friendly",
"frequencyID": 2,
"title": "Excellent for Conventions",
"comment": "I thought the meeting rooms and hallways in convention center very accommodating. Staff was very friendly. I appreciated the $8 parking fee waived."
},
{
"reviewID": 11276329,
"hotelid": 893,
"userName": "JohnFromNewJersey",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Butler, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location with many eating places nearby.",
"frequencyID": 2,
"title": "Dover, DE Hotel Review",
"comment": "I was pleasantly surprised by how helpful the front desk people were. They were able to help me with my reservation which did not go through when I tried to book online."
},
{
"reviewID": 11276511,
"hotelid": 96,
"userName": "Iceman183",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff was very helpful and caring.",
"frequencyID": 4,
"title": "Belvoir Suites Market Center Dallas",
"comment": "The staff was excellent on check in and throughout my stay. My suite was comfortable and clean, and I was upgraded to the Club Level. The breakfast in the club was a little meagre and picked over, but I didn't get there until almost closing time. I will certainly stay here again when I return to Dallas. Great value for my money!"
},
{
"reviewID": 11276564,
"hotelid": 468,
"userName": "Frank777",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Florida, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great staff",
"frequencyID": 3,
"title": "Staff is exceptional",
"comment": "The staff at this resort was among the finest I have experienced. They made sure the guests were accomodated from the minute they stepped through the front door."
},
{
"reviewID": 11276703,
"hotelid": 3620,
"userName": "CJSS",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Buenos Aires, Argentina",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "affordable price, excellent hotel",
"comment": "The location ,breakfast, valet parking are excellent. The pillowas and beds are very comfortable."
},
{
"reviewID": 11276862,
"hotelid": 379,
"userName": "TG84105",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Utah, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "great location, in-house food choices very limited",
"comment": "The hotel is in a great location, and the beach is very nice. Food option within the Belvoir are limited. The breakfast buffet is fine, with a decent selection.Service is hit or miss - getting a refill for coffee or orange juice might be difficult. The food at the pool bar is adequate, but not a great value. There is no sundry store and the selection of the snack bar is very limited (and the prices are through the roof)."
},
{
"reviewID": 11277087,
"hotelid": 814,
"userName": "Glowie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cleveland, Ohio",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Its Pet-Friendly and the staff was very nice to our chihuahua. Great beachfront property.",
"frequencyID": 3,
"title": "Mrs.",
"comment": "Really liked the renovations and the beds were very comfy. Temperature control within the room was difficult to maintain. Grounds were nice but the outdoor cabana was only open on the weekend."
},
{
"reviewID": 11277934,
"hotelid": 756,
"userName": "Kathy1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff could not do enought for you",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "Stayed 3 nights. Had a great time the staff go over and above to take care of you. Hecter the van driver was great all the staff from front desk to resturant Patrick took very good care of us.Also Chris in room service Looking forward to my next stay"
},
{
"reviewID": 11277948,
"hotelid": 989,
"userName": "Suetim",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Somerset, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "clean...",
"frequencyID": 2,
"title": "Impressive!",
"comment": "I was very impressed by the hotel,it was clean and comfortable as well.. I would definitely stay again,staff was courteous and kind and very attentive!... absolutely divine..."
},
{
"reviewID": 11278420,
"hotelid": 115,
"userName": "Arod",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Hotel has great features",
"comment": "i enjoyed my stay and would recommend to a friend"
},
{
"reviewID": 11278572,
"hotelid": 855,
"userName": "50Reunion",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "East Northport, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The hotel staff was professional. The rooms needed to be updated. Carpets were not in the best condition.",
"frequencyID": 2,
"title": "Reunion 2012",
"comment": "The hotel was conveniently located. The rooms need to be updated and the carpets need to be cleaned or replaced."
},
{
"reviewID": 11278604,
"hotelid": 421,
"userName": "Mirta54",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Comodoro Rivadavia, Chubut, Argentina",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "La ubicacion y lo confortable de las habitaciones.",
"frequencyID": 3,
"title": "Este hotel es comodo y ubicado en uno de los mejores lugares de New York",
"comment": "Las habitaciones confortables y muy buena la limpieza."
},
{
"reviewID": 11278632,
"hotelid": 995,
"userName": "texasmusicman",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Texas",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very clean",
"frequencyID": 2,
"title": "accross from disneyland",
"comment": "Excellent Hotel! Very clean, good rooms, great working staff, very nice pool, exercise room and ideally located to all avenues of entertainment and restaurants.. Very SAFE and PROTECTED."
},
{
"reviewID": 11278651,
"hotelid": 741,
"userName": "Josh33",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Location",
"comment": "Overall good price. 1 block from the METRO. The free wirleless was horribly slow and, hard to stay connected to it."
},
{
"reviewID": 11278783,
"hotelid": 377,
"userName": "Brad32",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Portland, OR, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is amazing and ocean view from most rooms",
"frequencyID": 4,
"title": "Infinity Pool",
"comment": "Loved the cabanas and pool service around the infinity pool!"
},
{
"reviewID": 11279218,
"hotelid": 468,
"userName": "SER31",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Oklahoma",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is so professional and helpful.",
"frequencyID": 2,
"title": "Love this Hotel",
"comment": "We always stay here when we are at Disney. The staff is truly exceptional. We always feel spoiled. The rooms are fabulous and the food is beyond great. Better than any Disney hotel we have stayed at."
},
{
"reviewID": 11279361,
"hotelid": 1236,
"userName": "SRS2012",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Tennessee, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": "",
"title": "Maintenance",
"comment": "A/C was not working in room although the system was quickly repaird. Several light bulbs needed replaced. TV remote was very NASTY."
},
{
"reviewID": 11279362,
"hotelid": 1582,
"userName": "Kpc50",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alpharetta, GA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Chosen hotel stay for daughters move to Jacksonville!",
"comment": "Hotel, location and staff was great. Only issue I had was that my BPG profile was not reviewed prior to my stay so pillow choices, desired location of room, etc was not known. I think if info is asked by BPG on your profile it should be used. But other than that, everything else was great!"
},
{
"reviewID": 11279621,
"hotelid": 377,
"userName": "MOTOWN",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Monterey, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, on the beach and best pools of any hotel",
"frequencyID": 4,
"title": "Million $ views and location",
"comment": "The facility exceeds any other hotel on Waikiki Beach. Best pools and service, the Rum Fire lounge, the Edge Bar, your right there watching the turtles and beach activities."
},
{
"reviewID": 11279678,
"hotelid": 83,
"userName": "Lovey",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Fullerton, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Place",
"comment": "The staff and facility is great."
},
{
"reviewID": 11279962,
"hotelid": 1552,
"userName": "mxqt",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great rooms!",
"frequencyID": 3,
"title": "Good nights sleep",
"comment": "My family and I enjoyed our stay at the hotel. After a long day at Disneyland we slept comfortably in our beds. Breakfast in the lobby was delicious and the coffee was perfect! The good nights sleep and great breakfast got us ready for the day."
},
{
"reviewID": 11280527,
"hotelid": 1776,
"userName": "Andrew244",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "You may not get any sleep. Maintenance here is not up to the standards of a Grandbourne property.",
"frequencyID": 4,
"title": "Very Dissappointing - No Sleep",
"comment": "Very unusual for a Grandbourne property."
},
{
"reviewID": 11280573,
"hotelid": 196,
"userName": "wmbrain",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Not a $500 a night hotel",
"frequencyID": 4,
"title": "Busy Weekend",
"comment": "Stayed at the Belvoir the weekend of the Bears-Rams game. Hotel oversold and paid double the price for a nice but tiny room on the 34th floor Club Level. Never used the club, had a backed -up bathtub drain, the phone did not work in the room, and the internet and the \"new\" in- room refrigerator did not work until the next day. Bathroom was too small and while the view was very nice the room was cramped. No ice on the 34th or 33rd floor (must go to the 32nd floor) Not worth the $450 a night. Parking a car was another $50+ a night. This is not a $500 a night hotel."
},
{
"reviewID": 11281488,
"hotelid": 270,
"userName": "Eyeguy",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "September Conference",
"comment": "Easy walk to shopping outlets and boardwalk. Meeting Rooms comfortable."
},
{
"reviewID": 11281565,
"hotelid": 829,
"userName": "Chief1",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Davie FL",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Excellent staff, room service, breakfast buffet",
"frequencyID": 3,
"title": "Excellent Staff & Amenities",
"comment": "Staff met all my needs. room was excellent"
},
{
"reviewID": 11281695,
"hotelid": 430,
"userName": "TomC",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location",
"frequencyID": 2,
"title": "Overall good stay... but 1 complaint",
"comment": "My only complaint. The parking was too expensive. Your hotel does not validate the parking, so we paid the higher rate than the retail customers that park in the same lot. I found a parking lot next door with the same options for half the price. I would think that you would at least validate the parking for the patrons staying in your hotel?"
},
{
"reviewID": 11281946,
"hotelid": 430,
"userName": "Lorenzo777",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Palm sprrings ca",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 4,
"title": "Front desk people",
"comment": "Tara is one of the best employee that we met in our stay. Cordial,amable,efficient,and all this with a big smile."
},
{
"reviewID": 11282124,
"hotelid": 994,
"userName": "medic149",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "First stay and more to come",
"comment": "This was my first stay at this hotel. The hotel staff was great. Parking is underground valet, but they were very quick to get car in and out, no waiting. Room had older furniture and not to the usual BPG standards I've seen, but it was okay. Very good TV and the view from my room was fantastic. I could see from the Empire State Building all the way around to CT! Great at night. The hotel resteraunt was one of the best I've been to and the price was very reasonable. The food was served very hot, well presented, and was delicious. Drinks were a bit expensive. Only issue is location. It is smack dab in the middle of the \"Chinatown\" of Queens. Most all of the resturaunts in the area did not have menus in English and did not take credit cards. Since the hotel restaraunt was so good, it wasn't an issue for us. The rooms were very quiet from outside noise, but could hear people in hall and other rooms a little bit. Will always stay here when I'm in the area. Thanks!!"
},
{
"reviewID": 11282158,
"hotelid": 379,
"userName": "jim2",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Indiana, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "hotel is great",
"comment": "employes are vey friendly and helpful."
},
{
"reviewID": 11282231,
"hotelid": 468,
"userName": "Madi39",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dublin, OH, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's an older hotel so don't think that you are going to be staying at a new resort",
"frequencyID": 1,
"title": "Nice Stay",
"comment": "Overall a nice stay. The room was clean and that is number 1 on my priority list."
},
{
"reviewID": 11282267,
"hotelid": 3054,
"userName": "Librarian1",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Located near some great restaurants and has stunning views right on the monument circle. Very convenient~",
"frequencyID": 3,
"title": "Hotel is located in the heart of Indianapolis",
"comment": "Nice location,view was lovely (corner room). But, there were a couple of issues: a/c wouldn't cycle automatically (so I either froze or roasted) and the entrance light was out, which the staff tried to fix but couldn't. They offered to move me, but it wasn't bad enough to insist on a move on a full-house weekend. They did give me breakfast vouchers. Food -mediocre; eat elsewhere. Staff is very responsive and courteous."
},
{
"reviewID": 11282269,
"hotelid": 127,
"userName": "Christa12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington DC",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The food is outstanding",
"frequencyID": 3,
"title": "Guest Service",
"comment": "From the moment I arrived a this property, I have been met by the most gracious staff members. They truly made me feel as though I was being welcomed into their home. I am in the hotel business, and I witnessed for the first time someone anticipating my needs! Bravo to a great team that display such pride and honor in what they do."
},
{
"reviewID": 11282609,
"hotelid": 1556,
"userName": "emvo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Mesa, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service!",
"frequencyID": 2,
"title": "Excellent stay",
"comment": "I really enjoyed staying here. While I was only in the hotel for a short time, I received excellent service and the room was really fabulous."
},
{
"reviewID": 11282697,
"hotelid": 868,
"userName": "Raypugs",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Check room before(size&shape)",
"frequencyID": 3,
"title": "Great staff .",
"comment": "Room very small and odd shape.Hotel hard to locate even with GPS.Poor parking location!"
},
{
"reviewID": 11282721,
"hotelid": 1138,
"userName": "Fran73",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location for Sonoma/Napa wine country works well. Plus the hotel is a wonderful stay, exceeded our expectations.",
"frequencyID": 2,
"title": "Wonderful stay, can hardly wait to stay again.",
"comment": "Beyond our expectations especially the BPG \"Gold\" Membership acknowledgements with Club Suite and floor. Lovely hotel, location, parking, service, cleanliness, food, beverage. All excellent in our book."
},
{
"reviewID": 11282850,
"hotelid": 379,
"userName": "Chundt",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Poipu, HI 96756, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's been a home away from home. The staff is warm and friendly and the breakfast buffet is very good.",
"frequencyID": 2,
"title": "This hotel offers a good breakfast buffet",
"comment": "The breakfast buffet at the newly renovated restaurant was excellent. In fact, aside from the warm and friendly staff, the (buffet) is one of the primary reasons for returning to this hotel (vice going down the street to one the neighboring hotels) ... it was a nice touch before starting the day. Unfortunately, it saddened me that this hotel decided to get rid of the breakfast buffet."
},
{
"reviewID": 11282890,
"hotelid": 1556,
"userName": "YvesMM",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Price is very low but experience reflects this.",
"frequencyID": 4,
"title": "High/Lows",
"comment": "The saying \"you get what you pay for\" comes to mind and is apropos for this hotel. Please note that it's under renovation on some floors. Unfortunately, the Grandbourne floor #12# was not one of the floors. Would make sense to start with the most loyal customers. Restaurant staff was excellent. Front desk staff par and didn't get any special recognition for Platinum. Was never given the choice of amenity. Club lounge out dated but staff there exceptionally accommodating. Housekeeping was one of the worst experiences with the room not getting cleaned until 6:30 pm. Housekeeping staff actually told the manager on duty the room was clean and it was not. Tyler was fantastic and almost made up for the housekeeping faux pax. He handled the issue swiftly and professionally. You can tell the rest of the staff was trying but can't find anything pleasant to say about housekeeping because even when they cleaned the room, it was poorly done."
},
{
"reviewID": 11283070,
"hotelid": 468,
"userName": "madie44",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kissimmee, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Walking distance to Epcot and Hollywood Studios",
"frequencyID": 2,
"title": "Great Staff and View from our room",
"comment": "Thank you for making our 21st anniversary speacial with the little things added..."
},
{
"reviewID": 11283111,
"hotelid": 1726,
"userName": "Carolb",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wisconsin, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful hotel with great serice and setting.",
"frequencyID": 2,
"title": "A great convention center.",
"comment": "The rooms were wonderful with a super view. The meeting rooms and gathering spaces for vendors and displays were great and did not seem crowded. We were able to move from meals to workshops to liturgy with ease. Everything was very well organized in a pleasant setting."
},
{
"reviewID": 11283405,
"hotelid": 377,
"userName": "ANikolic",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Honolulu, HI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is perfect! Infinity pool is amazing! Great customer service.",
"frequencyID": 4,
"title": "Amazing hotel with the right price",
"comment": "We thoroughly enjoyed our six nights stay. The hotel has lots to offer. You can get everything you need in the hotel. It is a perfect location in Waikiki. The infinity pool is amazing and relaxing. I am definitely coming back!"
},
{
"reviewID": 11283481,
"hotelid": 1569,
"userName": "Cvt1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice property",
"comment": "Hotel staff very polite, nice location."
},
{
"reviewID": 11283506,
"hotelid": 379,
"userName": "DWalakazam",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orange County, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel is ideally located on the amazing Poipu Beach with great access to nearby food, entertainment, and attractions. It's prefect for honeymooners.",
"frequencyID": 2,
"title": "This hotel was breathtaking",
"comment": "From the moment we arrived to minute we departed we commented on how beautiful and serene the hotel was. The beach and pool, the laua lawn, the views and restaurants; everything was perfectly picturesque. We couldn't have picked a more appropriate place for our authentic Hawaiian honeymoon."
},
{
"reviewID": 11283520,
"hotelid": 102,
"userName": "azlooking",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Ask all questions at front desk.",
"frequencyID": 1,
"title": "This hotel could use some more bar help",
"comment": "no bar tender at 2:30 PM when he did arive was rude and no table service. Also could use a facility map in room"
},
{
"reviewID": 11283565,
"hotelid": 379,
"userName": "MaryAlice22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kauai, HI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location. Friendly staff",
"frequencyID": 3,
"title": "Great Hotel with beautiful views",
"comment": "We had an Ocean Front room with the most beautiful view, ever. Everything was perfect, except (yes, here comes that \"but\"), because there was no way to clean/hose-down the beautiful terrace that overlooked the ocean, the carpet was dirty, especially near the sliding door, and was tracked all the way through the room to the bathroom. Everything else was excellent."
},
{
"reviewID": 11283575,
"hotelid": 1138,
"userName": "pdob1",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Grants Pass, OR, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful setting on the Petaluma River",
"frequencyID": 2,
"title": "I'd stay again",
"comment": "In a nutshell, it is what I've come to expect from Grandbourne Hotels. And you cant beat the location to the wine country."
},
{
"reviewID": 11283654,
"hotelid": 421,
"userName": "Mary42",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boulder, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The name of the game is Hospitality, and we felt it at the NYC Belvoir.",
"frequencyID": 4,
"title": "A Belvoir Welcome",
"comment": "What made this a truly outstanding hotel experience for us was the wonderful and sincere welcome we received from Molly as we checked in. While we chatted and she explained the hotel amenities and enrolled us in the BPG program, Molly learned that we were in the city celebrating our 50th anniversary, and sent a lovely card and welcome gift to our room. I have already recommended this hotel to several friends based on Molly's hospitality and thoughtfulness. The NYC Belvoir is lucky to have her on its staff!"
},
{
"reviewID": 11283673,
"hotelid": 380,
"userName": "PatRN",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Honolulu",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great place to stay for Aloha Week.",
"frequencyID": 3,
"title": "Historical ambiance of days gone by.",
"comment": "Every time my ohana stays at PK, I am reminded of the beautiful Princess and Ainahau. The hotel has great pictures of the princess and the historical significance of the property reminds me of Hawaiian Ali'i and history of days gone by. The staff at PK have true aloha spirit."
},
{
"reviewID": 11283764,
"hotelid": 1506,
"userName": "Flyingtailor",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Stoney Creek, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very homey",
"frequencyID": 4,
"title": "Very Comfy",
"comment": "I found this hotel to very comfortable nice small hotel good BPG recognition. Free Parking in and out was easy staff were very helpful."
},
{
"reviewID": 11283801,
"hotelid": 3068,
"userName": "RoadWarrior30",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very convenient!",
"frequencyID": 2,
"title": "Very convenient!",
"comment": "This hotel provides great convenience, not only by its location near the airport and the city center, but also for its restaurants, pool and fitness center."
},
{
"reviewID": 11283935,
"hotelid": 1364,
"userName": "shiloh0704",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milford, Milford Township, MI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "you feel very welcomed. great location",
"frequencyID": 3,
"title": "wonderful stay",
"comment": "large rooms. wet bar and fridge with plenty of counter space. .and room to relax even with a king bed,,"
},
{
"reviewID": 11283940,
"hotelid": 1557,
"userName": "Bruce12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Durham, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff were friendly and helpful.",
"frequencyID": "",
"title": "Great stay.",
"comment": "Our second trip to Des Moines, enjoyed it, staff was very helpful. We'll be back."
},
{
"reviewID": 11284074,
"hotelid": 1726,
"userName": "purple1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "very clean",
"comment": "The front desk goes out of their way to help you if you have had a rough travel day. the bar makes great drinks ."
},
{
"reviewID": 11284076,
"hotelid": 1776,
"userName": "Rgaff911",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Mom's Birthday Celebration",
"comment": "Wonderful location....great service. We stayed on the Club Level....the views were spectacular....and the food/service in the club lounge were superb."
},
{
"reviewID": 11284213,
"hotelid": 379,
"userName": "alisensei82",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great pool and spa with a beautiful beach right there",
"frequencyID": 1,
"title": "Nice Honeymoon",
"comment": "The grounds at the hotel had beautiful landscaping. So many koi ponds and a great new pool and spa. It was convenient to walk over to a great beach for snorkeling. The only reason we did not have a great honeymoon vs a nice honeymoon was not receiving an special treats as newlyweds. Maybe I have watched too many movies and TV shoes, but I expected a complimentary glass of champagne at the restaurant or one night at an oceanfront room or something other than the very warm congratulations at the front desk. Instead we learned the room we were assigned had twin beds even when I had checked an option stating that it was our honeymoon. The only perk was that we were able to get a king size bed! Again, great place to stay for a vacation but it did not meet my honeymoon expectations."
},
{
"reviewID": 11284218,
"hotelid": 1143,
"userName": "Mia2008",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Prime location",
"frequencyID": "",
"title": "This hotel is conveniently located to shopping mall/centers and restaurants",
"comment": "I will stay at this property on my next visit back to Houston. I was impressed with how clean our room was . Will surely recommend to others."
},
{
"reviewID": 11284253,
"hotelid": 33,
"userName": "Fromdaupeh",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Michigan, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very noisy",
"frequencyID": 3,
"title": "A party place",
"comment": "Appears to be a great venue for wedding receptions as it appeared all emphasis is placed there. Heat would not work and temperature in room was down to 65 by morning, with no blankets on bed. The halls were filled with noisy partying people. No offer to valet vehicle and the front desk was unable to validate ticket, leaving it up to me to explain it to attendants in the morning."
},
{
"reviewID": 11284303,
"hotelid": 1046,
"userName": "Susan57",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brandenburg, KY 40108, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Clean rooms and bar had very good service.",
"frequencyID": 3,
"title": "Staff",
"comment": "The check in staff needs to be knowledgeable about how check customers in, for some reason they did not have our reservations right and the group we were with had trouble too."
},
{
"reviewID": 11284348,
"hotelid": 1144,
"userName": "Chereeb1",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean and centrally located.",
"frequencyID": 2,
"title": "Great Customer Service",
"comment": "At check in there was a little problem but the front desk agent Channel was extremely helpful and corrected the issue right away."
},
{
"reviewID": 11284396,
"hotelid": 353,
"userName": "Hollenex",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans, LA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "What happened to this hotel?!!!",
"comment": "We have stayed at the Belvoir on Canal in New Orleans many times in the past, usually during Mardi Gras, so we are familiar with this hotel and how it functions at the busiest of times. The good-The location is great, the staff are friendly and we were pleased to see that the rooms have been updated. The bad-the elevators are terrible! They are not traditional in that you don't just push a button at the elevator bank and wait for the first one. These elevators require you to enter your floor number, then it flashes a car number for you to wait for. Sounds easy, and as though it would be more efficient but, it doesn't work out well in reality. I can't tell you how many people I've seen that are confused by this, end up getting frustrated and holding things up. The line to get to the elevator during Mardi Gras is just awful! Don't expect to get up to your room or down to the lobby quickly if it's a busy time. Now, the ugly-our most recent visit was 9/22/12. The hotel is in the process of renovating the lobby so it now feels kind of like an airline terminal that is also under construction (hopefully that will improve!) We had requested an early check in but were delayed in arriving due to convention traffic and didn't arrive till 3 pm. There was a line to check in that wasn't too long but, we were told that our room had not been cleaned yet and so we couldn't check in. I gave them my cell phone number to call when the room was ready and was assured that it would be less than an hour. An hour and a half later we still hadn't gotten a call and had to get back into a much longer check in line where we remained for another 20-30 min. When we finally got to the desk we were told a room was still not available and they didn't know how much longer it would be. There were not enough attendants to check all the guests in and we were not the only ones unable to check in-there were 30-40 people sitting in chairs in the lobby area with their luggage, some curled up on pillows some laying down on the floor- it looked like we were at an airport that had been snowed in, cancelled all flights and passengers were bedding down! We had dinner reservations, we're meeting friends and were looking forward to some time alone without the kids (got the 'romance package' that was supposed to come with chocolates and champagne in the room-never did get those). Spending the few hours we had together in a line sucked. We were persistent (refused to move till we got a room) and got a room within 20 minutes but missed our dinner reservation and were late to meet our friends. The hotel did try to compensate us but, I would've rather had it go right. We chose the Belvoir because they usually are on the ball with check in compared to many other N.O. Hotels. Something has changed and that is no longer true. Cheaping out on staff? Poor management? Who knows, I just know I won't be staying there come next Mardi Gras!"
},
{
"reviewID": 11284571,
"hotelid": 380,
"userName": "Mal49",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Waikiki, Honolulu, HI, USA",
"arrivalMonth": "9/2011",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Centrally located. Beautiful location. Close to beach, shops, restaurants.",
"frequencyID": 1,
"title": "Love the bed...",
"comment": "I had no problem falling asleep due to the comfort of the bed. I've stayed at other Grandbourne Hotels and have to say all their beds are heavenly comfortable. One thing that was unsatisfactory at the Princess K was the shower drain. Drained so slowly. Please check it out.....Room 501. Other than that, I'm pretty satisfied. Maybe next time I'll request a ocean view room."
},
{
"reviewID": 11284661,
"hotelid": 377,
"userName": "BESanDiego",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great location - Great features",
"comment": "We didn't stay long enough to enjoy all the features of the hotel, but those we did were fantastic! The 2 pools were great - you have to check out the sunset from the Infinity Pool area - as were the food outlets."
},
{
"reviewID": 11284675,
"hotelid": 377,
"userName": "TonySF",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, high quality fresh food",
"frequencyID": 4,
"title": "Great hotel with lovely facilities",
"comment": "The hotel has one of the nicest pool in Wakiki. The infinity edge pool has a fantastic view and is lovely to hang out all day. Food in the buffet is very good, pastry and bake goods are exceptionally well. Lowson Station is better than the normal sundry shop."
},
{
"reviewID": 11284685,
"hotelid": 994,
"userName": "lkayfetz",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Pleasant Hill, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't stay here if you are allergic to smoke or have health issues with smoke.",
"frequencyID": 4,
"title": "Smoke free facility is anything but",
"comment": "I'm sorry... you either are smoke free or not. The rooms, hallways and access routes reek of smoke. I don't care if your clientele pays to have the rooms cleaned. It doesn't change the fact that you let it happen."
},
{
"reviewID": 11285838,
"hotelid": 951,
"userName": "mhcostumes",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "brooklyn ny",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "it's close to the ocean",
"frequencyID": 3,
"title": "good deal",
"comment": "Dollar for value this Belvoir is a good deal. However there are areas such as the pool that should have been cleaner, and could use renovations."
},
{
"reviewID": 11286532,
"hotelid": 33,
"userName": "chocolate",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean",
"frequencyID": 2,
"title": "professional",
"comment": "Staff was very professional and friendly."
},
{
"reviewID": 11286540,
"hotelid": 353,
"userName": "STATEFAN",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Kalamazoo, MI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "GREAT LOCATION FOR WHATEVER YOU WANT TO DO. SEE THE SITES, GAMBLE OR PARTY.",
"frequencyID": 2,
"title": "STATEFAN",
"comment": "EVEN THOUGH RENOVATION WAS TAKING PLACE, THE HOTEL STAFF DID A GREAT JOB OF TAKING CARE OF PEOPLE."
},
{
"reviewID": 11286746,
"hotelid": 828,
"userName": "Mary4",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maryland, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The people make you feel at home.",
"frequencyID": 2,
"title": "Great Stay",
"comment": "One night - great stay for the lenght of time I was there. I went to the lounge to watch the football game and had a very nice chat with the bartender...she focus her attention to everyone!"
},
{
"reviewID": 11286788,
"hotelid": 430,
"userName": "Photographer5000",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "You have to PAY for wifi!!",
"frequencyID": 2,
"title": "Average Hotel, Paid Wifi, Small Rooms, Manager with Attitude",
"comment": "Paying for wifi is a joke. While I had to ask for credit on it, just forcing the user to pay and fight for it to be free is a pointless path to put people on."
},
{
"reviewID": 11287030,
"hotelid": 3125,
"userName": "NEEMES",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is clean and pleasant",
"frequencyID": 2,
"title": "From the Phoenix VA - NEMRT",
"comment": "Although not alot of time was spent at the Hotel itself, the time spent was pleasant. Staff was pleasant and always said good morning or hello. The only problem I had was that Housekeeping never left enough sugar and creamer, so I had to ask every evening for extra. Sad part is, I lost my camera my last day."
},
{
"reviewID": 11287036,
"hotelid": 19,
"userName": "Stowe18",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Waterford, CT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Room near elevator",
"comment": "We did not request an accessible but that is what we were put in. It was near the elevator and I went down to the desk to request a change. I was told that all accessible rooms were near the elevator. I explained the the desk attendant that I did not request one but he did not seem to hear me. He finally said there were no other rooms available. Fortunately, it was quiet and there were no loud guests."
},
{
"reviewID": 11287044,
"hotelid": 198,
"userName": "StephDubs7",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": "",
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Uneducated and rude front desk staff - This hotel is not clean!!!",
"frequencyID": 2,
"title": "Bad staff, not clean, and did not care about the customer",
"comment": "When we arrived there had already been a billing error - which was not explained to me. By the time I checked out my credit card had been charged 3 times for over $1000!! When I called the front desk staff to explain the situation no one was able to answer my questions and not willing to satisfy the customer - more like they wanted to make sure that they were right and I was wrong. The hotel bedding was dirty, we never received new sheets the entire stay (4 days), I tested it by leaving a sticker on the duvet and the sheets, and our bathroom was not cleaned the whole time. Thankfully I brought Clorox bleach wipes and cleaned our bathroom. There was a light bulb out in our bathroom when we checked in and the housecleaning staff didn't do anything to make sure it was changed - my sister ended up taking a bulb out of the table lamp to put it in the bathroom after standing on the sink and nearly hurting herself. We had a horrible experience and would not stay at this hotel again."
},
{
"reviewID": 11287503,
"hotelid": 197,
"userName": "Frenchy",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great price and location",
"frequencyID": 3,
"title": "Perfect location, price and amenities",
"comment": "Stay was wonderful, rooms great, staff helpful. Rooms should have fridges and bar should be accessed to outside terrace directly. Thanks"
},
{
"reviewID": 11287754,
"hotelid": 3620,
"userName": "Nick222",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great F&B",
"comment": "f&b, catering meeting services staff were very helpful. Housekeeping staff was was very loud in the morning also not consistent with the amenities they put in room."
},
{
"reviewID": 11287789,
"hotelid": 829,
"userName": "debbie68",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "NC",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Evacuation",
"comment": "Emergency lights are needed in the rooms. We had a 2 AM evacuation and no lights in the room."
},
{
"reviewID": 11288415,
"hotelid": 198,
"userName": "mike50",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "needs updating",
"comment": "the overall appearance of the motel is antiquanted. needs an overhaul. Staff is very professional."
},
{
"reviewID": 11288427,
"hotelid": 111,
"userName": "Dfitzgerald",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They've started to charge $8 for parking.",
"frequencyID": 3,
"title": "The hotel is on a downward slide",
"comment": "The hotel's exterior and lobby are nice, but the rooms are starting to deteriorate. I've stayed at this hotel over the years and it 's very nice, but you can tell that nothing has been done to the rooms over the years. The furniture is old, the microwave looks like it is from 1980, and the curtains barely close. The rooms need to be updated ASAP."
},
{
"reviewID": 11289848,
"hotelid": 3175,
"userName": "JK111",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "houston, tx",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Stay",
"comment": "Excellent location, great staff, great hotel overall"
},
{
"reviewID": 11289940,
"hotelid": 127,
"userName": "Chad32",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very nice quiet and relaxing Hotel with a resort feel.",
"frequencyID": 3,
"title": "Great Relaxing weekend",
"comment": "My wife and I were celebrating our 10th wedding anniversary and we chose to return to the same location we were engaged, the Belvoir San Diego. We had an amazing time! The staff was very accomodating and helpful. I contacted the Hotel prior to checking in and was even able to get the same room we stayed in years ago."
},
{
"reviewID": 11290776,
"hotelid": 468,
"userName": "rbarbourfl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tarpon Springs, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Helpful staff.",
"frequencyID": 2,
"title": "Took care of my mistake",
"comment": "Upon check-in, it was discovered that I reserved the wrong dates for our weekend. The front desk assured me that \"it happens,\" and promptly took care of finding us a room for the two nights I thought i reserved. We have stayed at the resort before, and found it just as pleasant this time around. The location to Hollywood Studios, Epcot an the Boardwalk is excellent and the pool area is great."
},
{
"reviewID": 11292019,
"hotelid": 90,
"userName": "Gloramberg",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Alexandria, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great beds!",
"frequencyID": 2,
"title": "Great beds, service needs improvement",
"comment": "We had a pleasant stay in Alexandria and found the Belvoir Suites very convenient to public transportation, restaurants and other businesses. Our only complaint was the unresponsiveness of staff to our complaint about loud construction noise every (M-F) morning. The response at the desk was simply \"they aren't supposed to start until 9:00.\" I was complaining at 7:30 about being woke up."
},
{
"reviewID": 11299274,
"hotelid": 96,
"userName": "Jed5",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hanover, PA 17331, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "club floor advantages",
"frequencyID": 2,
"title": "Hotel needs more knowledgeable front desk.",
"comment": "We were never told that since we were on the \"club\" floor that we had such benefits as free breakfast, light snacks, etc. I had even inquired if free breakfast was available and was told \"no\"."
},
{
"reviewID": 11304801,
"hotelid": 171,
"userName": "JP73",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Harbor and river views delightful, especially at night.",
"frequencyID": 2,
"title": "Outstanding treatment by entire staff",
"comment": "From the time I started the check-in process to departure time, I was extremely pleased with everyone on staff that I encountered. All were helpful and friendly, appearing ready and willing to go beyond the \"call of duty\" to assist. I had multiple meals in the restaurant and found the food to be extremely good and reasonably priced. Servers in the restaurant did not disappoint. Parking was not as convenient as I would have liked, since I prefer self-parking. However, I found enjoyment in there being so many attractions within walking distance."
},
{
"reviewID": 11306341,
"hotelid": 430,
"userName": "Drew4074",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Oakland, MD 21550, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, professional staff, well appointed property, and very clean!!",
"frequencyID": 2,
"title": "Anniversary Stay",
"comment": "My wife and I flew out of town to Boston to celebrate our 9-year anniversary and chose the Belvoir Boston Downtown as our Hotel. Our trip began on the wrong foot, with the airlines losing our lugguge of which we never received until 5:00pm the night before we flew out. Upon arrival, Tara checked us in, and gave us a complimentary upgrade due to our situation of being with-out lugguge and celebrating our anniversary. She was very personable with lots of information, and empathetic of our situation. She is awesome!!"
},
{
"reviewID": 11308568,
"hotelid": 3616,
"userName": "worlwide",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Grosse Pointe Park, MI",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and has excellent shuttle service.",
"frequencyID": 4,
"title": "Overall",
"comment": "Very nice hotel, nice room, good service, but noisy. Had to call twice to calm down partying in the hallways."
},
{
"reviewID": 11312768,
"hotelid": 881,
"userName": "Tina45",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Portland, Oregon",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is conveniently located close to the airport.",
"frequencyID": 4,
"title": "GREAT EXPERIENCE",
"comment": "My boyfriend and I was looking for a great place to get away for the week end. We selected the Belvoir based on the price and the room selection. We were pleasantly surprised when we walked through the doors and found how updated and upscale this hotel was. From the check in counter staff to housekeeping we were blown away by their 5 star professionalism. We will definately return to this hotel in the future."
},
{
"reviewID": 11316386,
"hotelid": 954,
"userName": "AJD80",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tucson, AZ",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great hotel near Phoenix airport",
"frequencyID": 1,
"title": "airport Belvoir Phoenix",
"comment": "We recently stayed here first time-the night before flying to Hawaii & then on the return when our return flight arrived at midnite. This is a most convenient location to Sky Harbor airport. Leaving the car there is a godsend-we live 2 hrs drive in Tucson. We had a dinner & a room service breakfast- the food far exceeded expectation. Very nice pool & facility overall. Can't say anything bad"
},
{
"reviewID": 11332572,
"hotelid": 83,
"userName": "Lori2012",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Slightly disappointed",
"comment": "when we checked in, we were given a room where over half of the outlets, the TV and the phone didn't work. In the bathroom, the bar of soap had been opened and used. We immediatley went back down to the desk and asked for another room. It was ok, but at this time, i already had a bad taste in my mouth."
},
{
"reviewID": 11334666,
"hotelid": 995,
"userName": "fan2pluto",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Milpitas, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great view of Disneyland fireworks from the rose garden & front of the bldg. The service is way better than you get at Disneyland hotel and much cheaper. Walk around the property, it is beautiful.",
"frequencyID": 3,
"title": "Another Awesome stay!!",
"comment": "We always stay here because the staff is amazing!! David, Kris & Len at the front desk are always welcoming and helpful. Van drivers are like family and welcome us back every time. Rooms are huge, deli hot dogs can't be beat for the price. AAA rate is the best for what you get. Love the free computer usage in the lobby. Nice place to wind down after all day in DIsneyland. Shuttlle service is always on time."
},
{
"reviewID": 11340110,
"hotelid": 1391,
"userName": "AnnT",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Scottsdale, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Kai is a wonderful restaurant experience.",
"frequencyID": 2,
"title": "This hotel has a great restaurant",
"comment": "Kai - definitely 5 star"
},
{
"reviewID": 11340121,
"hotelid": 1236,
"userName": "HLawsonNYC",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Perfect location and wonderful views",
"comment": "Great location, nice staff, great bar and well thought out room layouts."
},
{
"reviewID": 11341115,
"hotelid": 1428,
"userName": "JS2639",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "9/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Customer Service",
"comment": "I made the reservation and tried to get into a block of rooms set aside for a company meeting. After some back and forth on the reservation line they found a room was available although not with the block of rooms. When I showed up, despite referring to the date and company meeting with many rooms booked, I was booked on the wrong day (the day prior). They had charged the credit card and made no attempt to contact me as a \"no show\". They scrambled and found a room for me based on a cancellation and told me the previous charge would be taken off the card. It wasn't I've contacted the hotel 4 x and to no avail, the carge remains. The wrong day was booked and they are keeping the charge apparently. Poor customer service."
},
{
"reviewID": 11341973,
"hotelid": 1569,
"userName": "efoss3",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Anaheim, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Disneyland",
"comment": "This is a nice place to stay when visiting Disneyland. The walk is pleasant."
},
{
"reviewID": 11342270,
"hotelid": 1703,
"userName": "BG52",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service is great",
"frequencyID": 3,
"title": "customer service",
"comment": "This hotel was very clean, convevnient and has easy access to public transportation.The pool was well maintained. Our host(Karla) was the most knowledgable and friendliest of any Belvoir that I have been to."
},
{
"reviewID": 11342645,
"hotelid": 1113,
"userName": "Gina63",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Daytona Beach, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They have the Best Beds!! We just love them. And our Kids love this hotel also!",
"frequencyID": 3,
"title": "Great Stay!!",
"comment": "We just love this hotel, We had our honeymoon here and this is were we stay for the holidays when we vist our family. This hotel is so pretty at Christmas, its like your at home."
},
{
"reviewID": 11342681,
"hotelid": 951,
"userName": "sissymd",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "nj",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "it's clean",
"comment": "this hotel is designated category 3 but i think it should be 1. the doors are old and falling apart. it doesnt have the aviance of a higher category hotel. it's clean and a place to sleep in."
},
{
"reviewID": 11342953,
"hotelid": 380,
"userName": "tbootsie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Winter Springs, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location & friendly staff",
"frequencyID": 1,
"title": "Pleasantly surprised",
"comment": "I went online the week before my trip to Hawaii & saw quite a few negative reviews on your website, so much so that I wanted to cancel & book elsewhere."
},
{
"reviewID": 11343045,
"hotelid": 3205,
"userName": "Anonymous",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO 80249, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's pretty on the outside and small on the inside.",
"frequencyID": 4,
"title": "This hotel is overrated.",
"comment": "The room was small. The food was mediocre at best. The location was the best part."
},
{
"reviewID": 11343409,
"hotelid": 3205,
"userName": "Wes60",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Albuquerque, NM, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location to downtown Denver",
"frequencyID": 3,
"title": "Awesome location",
"comment": "For a Belvoir, there were a couple of issues that could be improved: 1) the shower knob kept falling off; 2) the pull out desk (when pulled out all the way) was dusty and had old food debris on it; and 3) the fan in the floor vent kept making noise. However, the location was perfect."
},
{
"reviewID": 11343443,
"hotelid": 377,
"userName": "Carrera2",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Bring confirmation number",
"comment": "We frequently stay at this hotel as BPG Gold members. This time around we tried to check in around 9 pm desk agent was not able to find our reservation, turn out after contacting BPG our reservation had been canceled by BPG no explanation as to why . After one and a half hour of discussion we were given a room , not once did a manager come out to adderesse our dilema. As Gold members we felt we weren't given the attention that should have been given to a gold member. Yes we were given a room but nothing special for the inconviniance that we endured. I will say we love the hotel that's why we frequently stay there , but this time I question is this the way I want to be treated."
},
{
"reviewID": 11343446,
"hotelid": 2003,
"userName": "Dissatisfied56",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Snohomish, WA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Terrible for the money.",
"frequencyID": 2,
"title": "Buck Wedding Room 1618 LaFleur 9-21",
"comment": "Broken Air Conditioning, Broken lock on door, no refrigerator, broken toilet seat, bottom sheet came off during night, Price for overnight parking $36. When we asked if there were any other options in the area the clerk said \" I don't know\". Would not recommend this hotel...compensated by free parking (should not have been so high to begin with) for this horrible experience."
},
{
"reviewID": 11349166,
"hotelid": 989,
"userName": "lml138",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Woonsocket, RI, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Downtown location with parking fees.",
"frequencyID": 2,
"title": "Great location",
"comment": "We stayed here due to the location of our destination - The Big E (less than 5 minutes away.)"
},
{
"reviewID": 11349290,
"hotelid": 421,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Boulder, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Be careful when parking!",
"frequencyID": 4,
"title": "This hotel has great features",
"comment": "My husband and I stayed on the 36th floor. We had a view of 42nd street. However, the \"plat de r鳩stance\" was the murphy bed that came down from the wall."
},
{
"reviewID": 11349388,
"hotelid": 127,
"userName": "nojnotfarg",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Belvoir Marina, San Diego",
"comment": "The only problem I had was with the front desk staff on check out. My company had a 2 day meeting there at the hotel and ran a little late ending at 1:00pm. I called to see if I could get a one hour extension to check-out and the clerk was quite rude stating that there would be an extra charge for that hour."
},
{
"reviewID": 11349425,
"hotelid": 1469,
"userName": "MaeWest",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Riverside, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Valet service is excellent, very quick , helpful, and polite.",
"frequencyID": 3,
"title": "Superior Ocean Views",
"comment": "Watching the ocean can be calming, just what I want when relaxing in my hotel room. Over the top was the lighted ocean bay where the manta rays fed right under my lani. Truly a unique view and experience."
},
{
"reviewID": 11349541,
"hotelid": 421,
"userName": "RafKam",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Rio de Janeiro, Brazil",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Pleasant Surprise",
"comment": "Was expecting it to be really bad, but was pleasantly surprised: was given a room on the 48th floor. Room was nice, standard Belvoir, quite small, but ok by NY standards. Very impressed by high speed internet, although desk space was awkward for working. Elevators are always available and very fast."
},
{
"reviewID": 11349649,
"hotelid": 2017,
"userName": "barbarita1974",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "best value for your money",
"comment": "Fantastic place clean beautiful convenient and very reasonable shuttle service to the city and airport breakfast included wine and cheeses at 5 p.m. great internet room and also nice pool with great pool furniture"
},
{
"reviewID": 11349796,
"hotelid": 139,
"userName": "kw1224",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Find another Grandbourne nearby.",
"frequencyID": 2,
"title": "Two Bad Stays",
"comment": "I don't normally write reviews, but felt other travelers should beware. Travel for work and stayed one night last week and this week. Last week they assigned me a room someone else was already in. I opened the door to a semi-nude man in the room. I felt horrible for him! Front desk girl's response was: \"oh, i don't know how that happened.\" No apology or acknowledgement of the embarrassment it caused me or him. FD Sup/Mngr came over and apologized."
},
{
"reviewID": 11349983,
"hotelid": 379,
"userName": "bliard",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "France",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great hotel in Kauai",
"comment": "Nice stay in Kauai at the Belvoir !"
},
{
"reviewID": 11350582,
"hotelid": 468,
"userName": "BrianC",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Resort fee is $14/day (waived for gold/platinum status), parking is $15/day (not waived), walking distance or short boat ride to Epcot and Hollywood Studios. Walking distance to Boardwalk.",
"frequencyID": 2,
"title": "Epcot View Rooms Are Great",
"comment": "The hotel wasn't fully committed this time, so we finally got an upgrade as gold members to an Epcot view room (we were offered even a premium suite, but didn't like it because it was a view of the roof). The front desk service by Trip was terrific. The room was clean and comfortable. The biggest drawback was that the balcony was filthy. The chairs and deck were extremely dirty and there were spiders and webs everywhere. It was unusable. No one has cleaned that balcony in a very long time."
},
{
"reviewID": 11350950,
"hotelid": 814,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Boulder, CO, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel is extremely clean",
"frequencyID": 2,
"title": "All amenties meet",
"comment": "This hotel meet all my expectations and I would recommend it to family and friends."
},
{
"reviewID": 11351022,
"hotelid": 881,
"userName": "Johnson1969",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Eugene, OR, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Remarkably quiet for sitting on the runway!",
"frequencyID": 1,
"title": "Very nice for a hotel airport",
"comment": "Clean, friendly staff, and comfortable beds. Hard to ask for more from an airport hotel!"
},
{
"reviewID": 11351173,
"hotelid": 1113,
"userName": "bammer",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Elberta, AL 36530, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not a great hotel",
"comment": "The mattress is worn, uneven and uncomfortable. The seats on the chairs in the breakfast area are sticky and leave a black substance on your pants. I ruined 2 pairs before realizing where it was coming from. However - The staff is always very friendly and the food good."
},
{
"reviewID": 11351224,
"hotelid": 1727,
"userName": "piperflyer",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Syracuse, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "rooms are very quiet regardless of location on the floor",
"frequencyID": 1,
"title": "Excellent rooms and food",
"comment": "Huge flatscreen TV in sizeable, comfortable & quiet rooms. Food was very good and portions were large. Cheese cake was great and enough to feed a family! Surrounding area isn't too nice but it looks like improvements are happening."
},
{
"reviewID": 11351245,
"hotelid": 1995,
"userName": "Rose123",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Allentown, PA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great pillows and comforter.",
"frequencyID": 1,
"title": "Needs some TLC",
"comment": "Very nice hotel, however it needs some TLC. Had a problem with the TV going to sleep and had to have maintenance come to re-set it. Also the remote did not work properly."
},
{
"reviewID": 11351261,
"hotelid": 664,
"userName": "terelecas",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "BogotᬠColombia",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Beach umbrellas",
"comment": "I think the beach umbrellas and parking service are too expensive for hotel guests."
},
{
"reviewID": 11351357,
"hotelid": 829,
"userName": "Pavisitor",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "pool & fitness center under constructio",
"frequencyID": "",
"title": "Recent Stay",
"comment": "I might recommend this hotel but with a caution. The front desk was very disorganized. I had to call twice to get my TV fixed. But special mention to employees Jason who helped me at guest services (no concierge) and Gregg, shuttle driver."
},
{
"reviewID": 11351404,
"hotelid": 196,
"userName": "Jim02",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great rooms, friendly people",
"frequencyID": 2,
"title": "Great place to stay in Chicago",
"comment": "Enjoyed the stay at the Belvoir Chicago, they made the stay excellent."
},
{
"reviewID": 11351547,
"hotelid": 951,
"userName": "Navy1053",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Norfolk, VA. USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "New Jersey's crazy traffic routing for making turns either right or left. The associated difficulty in arriving at the Hotel.",
"frequencyID": 2,
"title": "From making reservation to actual stay",
"comment": "Ability to determine what type of \"discounts\" are available difficult and in effect during a planned stay, not clearly identified for potential customers. Information on the shifting location of lunch and dinner service between 2 areas not well published in the rooms for customers."
},
{
"reviewID": 11351577,
"hotelid": 468,
"userName": "Ashley27",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Okay",
"comment": "As far as location goes, this site cannot be beat. However that being said our room was not really up to par. First of all the A/C was set to 79 but it felt like 59! we could not get to a comfortable level without turning it off completely. I've never seen anything like it. In addition our bathroom never felt completely clean. There was dirt in the grout. We requested Make A Green Choice three times before giving up after our room was continuously cleaned."
},
{
"reviewID": 11352407,
"hotelid": 3175,
"userName": "Anonymous",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Salt Lake City International Airport (SLC), 776 N Terminal Dr, Salt Lake City, UT 84116, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not Worth the Club Level",
"comment": "Club level is just average rooms. The complimentary breakfest is really low quality and not worth the extra money you pay nor is the 2 complimentary drinks you receive in the evening. The bar at this hotel had great staff and the food was average. I would stay here again but I won't add any extras on its just not worth it."
},
{
"reviewID": 11352579,
"hotelid": 1021,
"userName": "MGM2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "CT",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Hotel and Staff",
"comment": "Great service from check in to check out"
},
{
"reviewID": 11352640,
"hotelid": 196,
"userName": "Ebony06",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff makes the stay more enjoyable and relaxing.",
"frequencyID": 2,
"title": "Some of Belvoir's staff made my stay very enjoyable",
"comment": "I have been visiting the hotel several times a year for over 6 years for numerous business events in Chicago. There are key staff who always make my stay very enjoyable. John the doorman, Renee in the Club Floor Lounge and Herman in the LB restaurant have been around for most of my stays. They each have been very helpful and have a kind, friendly personality. Anyone who stays at this hotel will miss out if you don't run into one of these gentlemen during your stay. Belvoir management is to be commended for keeping such quality staff members employed at this hotel!"
},
{
"reviewID": 11352705,
"hotelid": 127,
"userName": "irishpaddy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Castro Valley, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "see above",
"frequencyID": 2,
"title": "wonderl retreat",
"comment": "We moved from another hotel to this one. What a great place! Everyone was awesome from the valet who greeted me to the employees in the restaurants. Namely, Marta, who checked me in, was fantastic and helpful. Brian in Quinns and Joe in the tapas area were so friendly. These 3 people and the great accomodations made our trip memorable. We will be back."
},
{
"reviewID": 11352728,
"hotelid": 3052,
"userName": "NES39",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Rochester, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel is well situated for nearby entertainment and is convenient to get all around NYC.",
"frequencyID": 4,
"title": "Belvoir Tribeca",
"comment": "The Belvoir Tribeca exceeded my expectations. I had been concerned about the location, however, once I learned the geography I realized what a great location it was - close to public transportation and several great NYC neighborhoods, shopping, and restaurants. Room and Service were top notch."
},
{
"reviewID": 11353418,
"hotelid": 743,
"userName": "SurfsUp",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Good stay at a great Grandbournes hotel",
"comment": "I travel for business all the time and this hotel did not dissapoint.. A great hotel close to DFW."
},
{
"reviewID": 11354967,
"hotelid": 1162,
"userName": "GrannyGoGo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location to Disney World.",
"frequencyID": 3,
"title": "Great family hotel",
"comment": "I included some personal time with my stay in the Orlando area and it is in a great location and has many amenities I did not expect. Staff was ever so helpful and the rooms and room service was superb. Plan to come again - this time with grandkids."
},
{
"reviewID": 11356014,
"hotelid": 1130,
"userName": "BGJD",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 2,
"title": "Surprised the front desk could not provide change",
"comment": "I stayed this week and asked for the front desk to break a $20 bill so that I could leave a tip for your maid and the concierge lounge server. I asked for change at 7:00 AM and was told there was no change due to it being used the prior night. I checked again at 9:00 AM to try to once again get change and there was still none. I was very surprised that no effort was made to fix this in two hours and I was left with no ability to tip your personnel. Very Disappointing"
},
{
"reviewID": 11361662,
"hotelid": 995,
"userName": "gmasusan42",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Comfortable and convenient",
"comment": "We stayed here for a recent Disneyland weekend, and it turned out to be a good choice. The first night we were able to walk home from dinner at Downtown Disney. Mostly we took the shuttles to and from the parks, and they were very reliable."
},
{
"reviewID": 11370769,
"hotelid": 829,
"userName": "Pmck",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Carolina, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "No restaurants in the area only on site but you can go on shuttle to pentagon city metro drop off and lots of restaurants.",
"frequencyID": 2,
"title": "Great stay",
"comment": "It was our first stay at this hotel. They were great. We had wonderful rooms with DC view, great breakfast buffet and shuttle to metro or restaurant at the metro line. The staff was wonderful. Gave us a better rate on parking. I recommend you use the sign for not changing towels and making bed. They give you $5.00 for each stay. We used it n breakfast. Get the shuttle early for metro otherwise you have to stand but still okay."
},
{
"reviewID": 11371066,
"hotelid": 1726,
"userName": "revierev61",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "8/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Super location, super amenities, SC HOF Museum.",
"frequencyID": 2,
"title": "Mrs. C.P.",
"comment": "I especially love the bed----most comfortable mattress I have ever slept upon. The entire property is impressive and left nothing to be desired."
},
{
"reviewID": 11371201,
"hotelid": 1124,
"userName": "TonyZ",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wilmington, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Pleasant stay",
"comment": "The welcoming staff were very cordial, friendly and helpful."
},
{
"reviewID": 11371871,
"hotelid": 460,
"userName": "Reallyirish",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location for all shopping needs and near Pike Market.",
"frequencyID": 1,
"title": "First Timer",
"comment": "Excellent all round hotel. Wonderful location and easy access all round to shops etc. Room was wonderful and much larger than expected. On 5th floor with awesome view and my favourite was the granite window seat my daughter and I sat at and watched people go by! Also a great place to place our purchases.........beds were wonderful and comfortable and loved the comfortable pillows and always love the use of whites on the bed. Quiet, comfortable, and cozy. Will definitely be back. Oh, and great location to Pike's Market."
},
{
"reviewID": 11371965,
"hotelid": 171,
"userName": "Creeper6",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Pickerington",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Paramount location in Norfolk.",
"frequencyID": 2,
"title": "Overall Performance",
"comment": "One of the best Reunions our ship(USS Salem) has had. Food was outstanding. Personnel fabulous and accomodating."
},
{
"reviewID": 11371976,
"hotelid": 379,
"userName": "PBFB",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Marina Del Rey, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Needs a little TLC",
"frequencyID": 2,
"title": "Great Location",
"comment": "The Belvoir Poipu was recommended to us by friends. We were a little disappointed upon arriving to find a big round table in the middle of the lobby and absolutely nothing on it- no flowers, no display at all. Seemed like they did not care to make any kind of impression. Overall we were very pleased with the hotel and staff. Location--great beach, several good local restaurants for which the hotel provides a free shuttle."
},
{
"reviewID": 11372199,
"hotelid": 664,
"userName": "njsammy",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nothing Extraordinary",
"comment": "#1 $20 to park, $25 to valet after I'm spending good $ on a room is not right. Couple that with no bar open on a Sat due to rain .. people were complaining left and right. I've been here for like 20 years and counting and have stayed for last time. Why is Wreck bar only open on Fri-Sat? And not till 5pm at that ... The other restaurant food is so-so ... Oh well used to be a great place ..."
},
{
"reviewID": 11372503,
"hotelid": 171,
"userName": "VacationGuru41",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Excellent Location",
"comment": "We loved it! Quick walk to Spirit of Norfolk."
},
{
"reviewID": 11372588,
"hotelid": 914,
"userName": "Sherfawn",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Loudon, NH",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful",
"frequencyID": 1,
"title": "Friendly Staff",
"comment": "There appears to be a long term happy staff, which translate into great customer service."
},
{
"reviewID": 11372730,
"hotelid": 127,
"userName": "RLRK",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Cary, NC, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent food and service throughout the hotel.",
"frequencyID": 1,
"title": "Bob's Meeting Experience",
"comment": "While a large hotel, the staff goes out of its way making you feel that you are the only one there. Thus, the staff met my expectations as much as the facility."
},
{
"reviewID": 11372734,
"hotelid": 607,
"userName": "Thomas57",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Pomfret, CT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great location and beautiful room.",
"comment": "The room is beautiful! Not at all like the cookie cutter rooms of many hotels. Extremely clean and a shower I could have spent the day in. The staff was very friendly and helpful."
},
{
"reviewID": 11372782,
"hotelid": 914,
"userName": "Chuckie1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Tenn",
"arrivalMonth": "8/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "it is beautifully maintained.",
"frequencyID": 2,
"title": "Lovely hotel on the beach.",
"comment": "We were totally pleased with every aspect of the hotel and enjoyed our vacation immensely. The employees couldn't have been nicer or more attentive. It was nice to have a little general store handy too. The only thing that we would like to suggest is a shuttle of some kind to the beach for those of us that can't walk that far. It was a hike!"
},
{
"reviewID": 11372956,
"hotelid": 829,
"userName": "Jimmy06",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Birmingham, AL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Superb staff",
"frequencyID": 3,
"title": "Hotel has great features",
"comment": "The hotel met our needs in every way. Staff was superb! Great location."
},
{
"reviewID": 11372978,
"hotelid": 3207,
"userName": "Shi1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Antioch, TN 37013, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The fitness center is awesome!",
"frequencyID": 3,
"title": "Overall - Excellent",
"comment": "The hotel and the propery is excellent. I was there on a busy week and they just did not have enough hotel registration personnel on duty. I waited to get service for an hour and I was the next person in line the whole time!"
},
{
"reviewID": 11373443,
"hotelid": 19,
"userName": "Jack64",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sharon, CT, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Right at the airport.",
"frequencyID": "",
"title": "Overpriced but right there",
"comment": "No one could be closer and perhaps that's why the price is so high. Disposable, flimsy cups in the bathroom? C' mon. Skip the wall art if you can't find real photos of New England."
},
{
"reviewID": 11373520,
"hotelid": 1776,
"userName": "Liz73",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Pottsville, PA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Parking is expensive. Service bad.",
"frequencyID": 2,
"title": "Disappointed",
"comment": "I have stayed at this hotel previously and it was great. This time I was very disappointed."
},
{
"reviewID": 11373931,
"hotelid": 1143,
"userName": "RoadWarrior1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orange County, Ca",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a great value",
"frequencyID": 4,
"title": "A beautiful place to stay",
"comment": "This is a really nice place to stay. Very relaxing and only a block from the Galleria. The room was great and the Omaha Steakhouse has excellent food and an excellent staff."
},
{
"reviewID": 11374544,
"hotelid": 13,
"userName": "GeorgiaGirl",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "You have to pay extra to use the gym next door because there is no fitness center",
"frequencyID": 3,
"title": "Ok but not outstanding",
"comment": "The beds were not as confuse as other hotels in the BPG family, they had no gym, and the elevator did not work one night we were there but the staff was extremely nice."
},
{
"reviewID": 11374652,
"hotelid": 1135,
"userName": "Hppytom",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The most comfortable beds.",
"frequencyID": 4,
"title": "Nice hotel, nice location",
"comment": "Well located hotel in Santa Monica just 4 blocks from the beach. Modern and with very comfortable beds. One of the few hotels in Santa Monica that allows self parking at no charge too."
},
{
"reviewID": 11375368,
"hotelid": 914,
"userName": "JJKo",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, location, location!!",
"frequencyID": 2,
"title": "Stunning Setting!",
"comment": "We look forward to a return visit - four days three nights just wasn't enough. The onsite restaurant offerings for breakfast and dinner were more than sufficient and very tasty. We thorougly enjoyed our visit and highly recommend this location. Sunsets were magnificent!"
},
{
"reviewID": 11375448,
"hotelid": 3620,
"userName": "FLBPGTraveler",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "West Palm Beach, FL",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "be prepared for everyone to smile and acknowledge you as you walk by",
"frequencyID": "",
"title": "Staff was over the top!",
"comment": "The staff set this hotel apart from the moment we checked in with a smiling Kaytrina to the proud room service by Scotty. A big nod to Sonya who was outstanding throughout the stay. The genuine caring attitude was present which is so often missing during my frequent travels. Will definitely return because of staff alone!"
},
{
"reviewID": 11375667,
"hotelid": 468,
"userName": "AlabamaMinnie924",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alabaster, AL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Can't beat the convenience of this \"Deluxe\" hotel!",
"frequencyID": 2,
"title": "Another Great Stay",
"comment": "Had another great stay at the Dolphin. Really appreciated the special treats on our Birthday. Would recommend this hotel to anyone traveling to Disney. If I could change anything it would be that you could \"opt-out\" of the resort fee. We really didn't benefit any from it. Will return again!"
},
{
"reviewID": 11375691,
"hotelid": 1291,
"userName": "SMAC33",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Ellicott City, MD, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "AN OUTSTANDING EXPERIENCE!!!",
"frequencyID": 2,
"title": "WHAT AN OUTSTANDING HOTEL ... AND STAFF!!!",
"comment": "This marvelous hotel exceeded EVERY expectation I had and the CLUB ROOM STAFF, led by Chelsea, made the stay even MORE enjoyable ... the bar staff, led by Angelica, also provided an OUTSTANDING experience leading me to recommend this property VERY HIGHLY to anyone and everyone traveling to San Antonio ..."
},
{
"reviewID": 11376016,
"hotelid": 468,
"userName": "Bootsie33",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, Ga",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You can park your car and not have to leave the area unless you just want to get away.",
"frequencyID": 1,
"title": "Love the view from my window",
"comment": "I enjoyed my stay very much. The view from my window was excellent. We enjoyed the breakfast buffet. The convenience of riding the shuttle boat to nearby locations."
},
{
"reviewID": 11376965,
"hotelid": 1236,
"userName": "TexasYankee",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service needs attention.",
"frequencyID": 2,
"title": "Just average",
"comment": "Hotel was conveniently located."
},
{
"reviewID": 11377052,
"hotelid": 151,
"userName": "DISPAR01",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "8/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has an on site Starbucks!",
"frequencyID": 2,
"title": "This hotel has excellent features",
"comment": "Not only is there a full service Starbucks in the hotel but the on site restaurant is excellent! The room was nice and spacious. The staff was very helpful."
},
{
"reviewID": 11377897,
"hotelid": 377,
"userName": "Kelly12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Belvoir Waikiki has the best facilities and location on Waikiki Beach.",
"frequencyID": 3,
"title": "Belvoir Waikiki Experience",
"comment": "We stayed at the Belvoir Waikiki last week and the only problem I had was Brian, the manger. Very poor service."
},
{
"reviewID": 11378307,
"hotelid": 1765,
"userName": "Kevin44",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maryland, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Top notch front desk staff!!",
"frequencyID": 4,
"title": "Excellent Customer Service!!!!!",
"comment": "This hotel is conveniently located to everything you would want or need in Baltimore. But it also has excellent customer service, which is something that we have really grown to appreciate. Stay here, and you will be happy!"
},
{
"reviewID": 11379291,
"hotelid": 460,
"userName": "BulldogGMD",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great gym",
"frequencyID": 4,
"title": "Worth the Gym",
"comment": "Great view and nice pool for the gym. Terrific gym, and much better than the usual basement hotel gym!!!"
},
{
"reviewID": 11379594,
"hotelid": 421,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Perfect Birthday Weekend",
"comment": "The hotel was beautiful, centrally located and well maintained. The staff was excellent and made my daughter's birthday weekend fun and memorable. From now on, I will only stay at the Belvoir New York Hotel when in NYC."
},
{
"reviewID": 11379608,
"hotelid": 995,
"userName": "rall",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Guadalajara, JAL, Mexico",
"arrivalMonth": "8/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "BPG RECOGNITION",
"comment": "I DIIDN'T RECIVE A LATE CHECKOUT I ASKED FOR AND THE RESPONSE WAS \"ONLY IF YOU PAY"
},
{
"reviewID": 11379698,
"hotelid": 1236,
"userName": "RavensFan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maryland, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff and great location to downtown.",
"frequencyID": 3,
"title": "Belvoir Downtown Nashville - <>",
"comment": "My wife and I stayed at the Belvoir Downtown on Saturday thru Tuesday. We were extremely pleased with the Belvoir and the close proximately (walking distance) to everything downtown. The real Nashville experience, the music, the original Grand Ole Opry, the Hall of Fame, music & museum, the bars and the historical atmosphere, all happens on Broadway and the surrounding streets. For most other things, you need a car or taxi. We ate at the Bistro on the second floor, once for a delightful lunch sandwich and again for a scrumptious breakfast. We thoroughly enjoyed the view - I had requested a high floor. The size of the room was great and provided all the space and comfort one could wish for. We had one minor bathroom issue, which was fixed immediately, once we notified the staff actually spoke to a very nice gentleman, an electrical or maintenance supervisor, I believe, on the elevator. Parking in and out was easy and was included in the package I paid for. . Go Orioles and Ravens."
},
{
"reviewID": 11379751,
"hotelid": 1776,
"userName": "Jackandjill27",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "This hotel has a good location and nice features",
"comment": "This hotel is convenient to museums and parkway with good bed and expected hotel features. The street level appearance is not nice from the city side where people approach walking from center city because they expect all customers to arrive from driveway."
},
{
"reviewID": 11379760,
"hotelid": 1776,
"userName": "mickeyb",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "comfort",
"comment": "great place with all you need"
},
{
"reviewID": 11379774,
"hotelid": 468,
"userName": "SillyWilly",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tomball, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Awesome hotel in the middle of the BEST location at Disney World.",
"frequencyID": 1,
"title": "Magical stay",
"comment": "The Dolphin is an elegant resort located within walking distance to The Boardwalk and a short boat ride to Epcot and Disney's Hollywood Studios. From my room, I could see the fireworks in the sky from Epcot each night and the boats gliding by as they transported guests."
},
{
"reviewID": 11379860,
"hotelid": 664,
"userName": "memo",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Several bldgs, mist not on beachfront",
"frequencyID": 3,
"title": "enjoyed stsy",
"comment": "Hotel is in good location, staff helpful & friendly. Beach pool and beach very nice. View indirect not right on beach. Overall would recommend."
},
{
"reviewID": 11379884,
"hotelid": 421,
"userName": "travelguy2345",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Customer service is a lost art here. Emphasis on lost.",
"frequencyID": 4,
"title": "Absolutely horrible service here - stay away.",
"comment": "I reserved a Superior (high floor) King bed hotel room. And the hotel staff here seemed bound and determined to make sure I didn't get what I paid for. One mistake is acceptable, but a string of mistakes by multiple people shows you just how poor the service at this hotel is."
},
{
"reviewID": 11380077,
"hotelid": 315,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "sfo",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bar and restaurant very pricy.",
"frequencyID": 4,
"title": "thanks for a nice stay!",
"comment": "Great location, friendly and helpful staff, clean and very confortable beds."
},
{
"reviewID": 11380144,
"hotelid": 883,
"userName": "Zzylus",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Marcos, CA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Do not rent a car through the in house Hertz office. Their main office is only a mile away and cheaper.",
"frequencyID": "",
"title": "Be forewarned.",
"comment": "I was staying for 5 days and opted to use the Green Choice relating to not needing a linen change for the first 2 days. I followed the in room instructions on the tag by placing it on the door knob in the evening. The second night I removed the tag and upon returning to my room late on the 3rd day, I found that my room had not been serviced because my initial choice had not been removed from their computer. I had to have night maintenance bring us supplies and we made our beds."
},
{
"reviewID": 11380163,
"hotelid": 166,
"userName": "Sherry2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Society Hill, Philadelphia, PA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best service around!",
"frequencyID": 2,
"title": "Every single Employee treated us wonderfully!",
"comment": "Our wedding party received top notch service!"
},
{
"reviewID": 11380258,
"hotelid": 829,
"userName": "tiffcla",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, amazing guest service & useful amenities.",
"frequencyID": 2,
"title": "Excellent Service",
"comment": "Staff was very friendly & service oriented. Everyone was knowledgeable about the area & gave great recommendations for dining & getting around. Shuttle service to Pentagon City Metro made commuting to DC very convenient. Reasonably priced covered parking was a plus too. Room was clean & comfortable w/ plenty of room to spread out. The view was FANTASTIC! Overlooked DC, with clear views of Washington Monument, Lincoln & Jefferson Memorials and the Kennedy Center, as well as Arlington Cemetery and the Pentagon. Highly recommend!"
},
{
"reviewID": 11380330,
"hotelid": 434,
"userName": "Zacnlinc",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Make sure they give you the Green Voucher as there were several nights I didn't receive on during the nightly checks that were performed.",
"frequencyID": 4,
"title": "Great location, always a great experience when there",
"comment": "My experience with Belvoir - Raleigh has always been a very pleasant experience. Although I live in San Francisco, CA I'm almost always there in the RDU-RTP at least every six weeks for at least 5-7 days! And each time I check in the friendly staff great and treat me as if I were a family member coming home!"
},
{
"reviewID": 11380494,
"hotelid": 760,
"userName": "Dave31",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Danvers, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful staff",
"frequencyID": 1,
"title": "Terriffic experience",
"comment": "This hotel has it all, great people and a great property. Absolute wonderful time."
},
{
"reviewID": 11380567,
"hotelid": 1047,
"userName": "arubakelly",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very clean and very welcoming",
"frequencyID": 3,
"title": "wonderful hotel",
"comment": "very clean hotel... warm friendly greeting at front desk when we arrived Sat. night .. very nice and accomadating over phone for a last minute rm. reservation... would stay again... we didnt use the pool or spa so i cannot comment on them"
},
{
"reviewID": 11380623,
"hotelid": 995,
"userName": "bean0614",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chandler, AZz",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's near Disney and has a shuttle every 1/2 hour",
"frequencyID": 3,
"title": "The hotel was beautiful and the room was clean. We loved the shuttle to Disney",
"comment": "The hotel registration was excellent and timely. The room neat and clean. We enjoyed our stay. The only thing that needs improvement is the evening shuttle bus driver. He was busy watching his tips rather than helping passengers and working for his tips. The day driver helped people in and out and also loaded the strollers for us. The night guy needs to be retrained by the day guy"
},
{
"reviewID": 11380685,
"hotelid": 378,
"userName": "Lou177",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great ocean views and beach... good location.",
"frequencyID": 2,
"title": "This Hotel has a great location",
"comment": "In addition to a fantastic view, this hotel is located at the end of a cove complete with a cliff for addition views. The hotel is located next to many other restaurants and activities."
},
{
"reviewID": 11380692,
"hotelid": 1135,
"userName": "Cocoloco2012",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Friendly Staff/Nice renovation",
"comment": "I stayed here recently, and have to say that Belvoir did a really nice job with the recent renovation. The staff is extremely friendly and helpful. The only negative that I can say, is that the air conditioners in the rooms could be updated and the sliding glass doors to the room balconies, REALLY need to be replaced. The gym is not bad, and the lobby restaurant/bar, has good food at a fairly reasonable price."
},
{
"reviewID": 11380790,
"hotelid": 33,
"userName": "madasheck",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Towson, MD, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "the sinks drain really slow. The staff don't know what to do during a fire drill. False alarm or not.",
"frequencyID": 2,
"title": "fire drill",
"comment": "Don't expect the staff to know how to manage a fire drill."
},
{
"reviewID": 11380838,
"hotelid": 1135,
"userName": "AndyO",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is exceptional.",
"frequencyID": 3,
"title": "Nice hotel, great staff",
"comment": "The hotel is nice and exceptional staff. Unfortunately, the room service meal i had was horrible: Wilted, over-dressed salad that tasted dirty and an overcooked hamburger with no mayo, ketchup, mustard included. The ocean views are not worth paying for unless you're above the 5th floor - otherwise you're just looking at a bunch of apartment buildings."
},
{
"reviewID": 11380906,
"hotelid": 377,
"userName": "K777",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oahu",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice pools, close to everything, great view from ocean front room",
"frequencyID": "",
"title": "Great staff",
"comment": "Roger our housekeeper was excellent"
},
{
"reviewID": 11380943,
"hotelid": 468,
"userName": "tgcsc",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "greer, sc",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean and accomodating",
"frequencyID": 2,
"title": "Very Accomodating",
"comment": "The only complaint we have is that the bus service to the parks was extremely slow. The water taxis were GREAT! and accomodated to Epcot and and Hollywood Studios and the Boardwalk very efficiently. However after one bus trip to the Magic Kingdom and having to wait for over 50 minutes for a bus to return us to the hotel we decided to drive ourselves the next few days to the Magic Kingdom and to Animal Kingdom. The poor bus service may not be the hotels fault but this should be addressed . Otherwise the hotel was wonderful: clean, friendly and accomodating with late open food spots. I repeat, the water taxi was wonderful!"
},
{
"reviewID": 11381083,
"hotelid": 377,
"userName": "BenefitsBPG",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Tokyo,Japan",
"arrivalMonth": "10/2011",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "As BPG said for Platinum benefits",
"frequencyID": 4,
"title": "It is very good for BPG Platinum",
"comment": "You will have the Platinum benefits by hotel depended besides instant:"
},
{
"reviewID": 11381110,
"hotelid": 1162,
"userName": "Cleary50",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Coventry, West Midlands, UK",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic Location",
"frequencyID": 3,
"title": "All Round Excellence",
"comment": "From being greeted by the Valets though to check in, bar & restaurant, the staff was exceptionally courteous and helpful. This coupled with the bright and clean reception area, excellent and stylish pool & bar area and clean functional rooms makes this a must stay when next in the area."
},
{
"reviewID": 11381187,
"hotelid": 3620,
"userName": "star68",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Haiti",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "This hotel has great fuatures",
"comment": "This hotel has great fuatures"
},
{
"reviewID": 11381206,
"hotelid": 814,
"userName": "Gladiator",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Series of poor events",
"comment": "Little disappointed with the material condition of this room, especially with the way you promote the multi-million dollar renovation. When I arrived in noticed the window sheers were tattered from someone's pet clawing at them, so I notified the desk. My toilet made a trickling noise because the shutoff valve didn't work properly for the whole first night, also notified the desk. Got a towel to dry off on the first morning that had an baseball sized hole in it. Lastly, I was supposed to get some kind of continental breakfast and the only thing out was coffee a half hour after it was supposed to be open."
},
{
"reviewID": 11381208,
"hotelid": 421,
"userName": "PanPan",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Baton Rouge, LA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great location!",
"comment": "Great location. Friendly staff. Nice Executive lounge."
},
{
"reviewID": 11381215,
"hotelid": 421,
"userName": "WorldTraveller8",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "London, UK",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good Location, but poor service.",
"frequencyID": 2,
"title": "Bad Experience",
"comment": "Location is great, but that's about all this hotel has going for it."
},
{
"reviewID": 11381821,
"hotelid": 379,
"userName": "Harry22",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 0,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "North Carolina, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "How spread-out the layout of the rooms are",
"frequencyID": 3,
"title": "This hotel is too spread out.",
"comment": "Our room was as far from the main lobby as possible and behind us was the trash bins, which smelled. All in all, the room location was very inconvenient. Also, it would be nice if there was outdoor dining and longer hours for Lava's outside bar & grill."
},
{
"reviewID": 11382165,
"hotelid": 434,
"userName": "shadow12",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Carolina, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is very nice, just watch out for breakfast. The staff was not trained well, and they did not have enough help.",
"frequencyID": 2,
"title": "nice hotel but breakfast needed help",
"comment": "Your hotel was great except for the breakfast service. Staff had a struggle on Saturday morning. You need to be sure you have enough staff to serve breakfast, and PLEASE train them to offer coffee as soon as you sit down. We had to wait a long time to get seated, and your staff was struggling in several areas. Please staff adequately and train them how to wait on people who are grouchy and hungry and are paying a lot of money for their meal. The girl at the omelet station told me to come back because she was three behind. So, please get yoiur staff up to speed and get enough staff in there to wait on people appropriately. When I pay $33.00 for two breakfasts, I should have anything I want!!! I will be glad to give you more pointers. Thank you for your attention. It is not fair to your staff and especially to my pocketbook."
},
{
"reviewID": 11382300,
"hotelid": 19,
"userName": "Allium",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very comfortable",
"frequencyID": 4,
"title": "Convenient and Relaxing",
"comment": "Right on the airport property and no obtrusive noise to be heard. Hotel appeared new and up to date and well kept."
},
{
"reviewID": 11382737,
"hotelid": 196,
"userName": "Jersey1970",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location.",
"frequencyID": 2,
"title": "Great stay in Chicago",
"comment": "Had a great stay at the Towers this past week, staff was very attentive."
},
{
"reviewID": 11382947,
"hotelid": 989,
"userName": "mrsusiam",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Springfield, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Bathroom Lights",
"comment": "Hard to see in the bathroom."
},
{
"reviewID": 11382951,
"hotelid": 1196,
"userName": "Herb654",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Room Service",
"comment": "My only suggestion would be to change the in room dining menu. I've been staying at the hotel for years and the menu hasn't changed. It's time to be creative and change the menu."
},
{
"reviewID": 11382967,
"hotelid": 829,
"userName": "muddy",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "choose another one",
"frequencyID": 2,
"title": "pan",
"comment": "No one ever came to make up my bed or clean the bathroom or check whether I needed fresh towels (I didn't). There was a huge black stain on the rug that clearly no one had tried to remove or clean."
},
{
"reviewID": 11383007,
"hotelid": 430,
"userName": "Lin100",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff are very well trained, polite and courteous",
"frequencyID": 1,
"title": "Very Comfortable and Friendly Hotel",
"comment": "My husband and I flew from England to spend our 40th wedding anniversary in Boston, what a wonderful hotel with truly friendly staff. We would like to mention Amy, who is an absolute credit to The Belvoir Hotel. We booked some sighseeing tours with her, and she was very knowledgeable and nothing was too much trouble, when we mentioned that it was our anniversary she arranged for us to be upgraded to a suite, it was very special. She even left a message for her colleague to contact us in our room to check it was okay. Terrific customer service!"
},
{
"reviewID": 11383078,
"hotelid": 3620,
"userName": "ACSDA1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great meeting arrangements! Gracious staff.",
"frequencyID": 4,
"title": "Excellent meeting arrangements, great rooms, food, pool",
"comment": "We were really impressed and we will be back. Thanks to Amanda and all."
},
{
"reviewID": 11383862,
"hotelid": 995,
"userName": "Pamela25",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Santa Clarita, CA, USA",
"arrivalMonth": "8/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel is close enough to the parks, yet just far enough to settle down excited kids for eating and sleeping.",
"frequencyID": 3,
"title": "Since 1990s",
"comment": "I have been staying here since the early 1990s; then with my parents and sister. Eventually my husband & 2 kids would stay here on our trips to the DLR and now just hubby & me. We call it \"home\" when we are in the parks and tired; \"Let's go relax at home, then come back later.\" I have gotten my brother & sis-in-law to join and they stay now and just love it. The buffet breakfast at the Garden Court is so affordable and the food tasty and filling. The quiet atmosphere makes it relaxing before or after a busy day in the parks. The bedding is so comfortable. We have purchased the exact pillows online to get that great night sleep we always get at the Belvoir Anaheim."
},
{
"reviewID": 11384217,
"hotelid": 460,
"userName": "M123",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If the room temperature is not comfortable when you first arrive, ask for another room immediately.",
"frequencyID": "",
"title": "Room Temperature Was Not Comfortable",
"comment": "The room was not a comfortable temperature. We reported the issue to the front desk after the first night, but no improvement in comfort resulted."
},
{
"reviewID": 11384269,
"hotelid": 380,
"userName": "matilda",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Waikii, Kamuela, HI 96743, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Centrally located and great service",
"frequencyID": 1,
"title": "matilda",
"comment": "This hotel is centrally located and has gret service"
},
{
"reviewID": 11384669,
"hotelid": 377,
"userName": "Hawaiilove2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Northern California, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Get to the pool early to get a chaise!",
"frequencyID": 2,
"title": "Infinity Pool and more!",
"comment": "We enjoyed our time floating in the infinity pool- the best view and place to relax at the hotel."
},
{
"reviewID": 11385871,
"hotelid": 1798,
"userName": "SeminarNO",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Metaire, LA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No recommendations.",
"frequencyID": 4,
"title": "New Orleans CPA SEminar",
"comment": "Your place was inadequate from the beginning. I needed a refrig and had to request three times. The 2nd night no parking and was told when there was parking we would get a call. No call. The carpet in the room was filthy. The price was ridiculous. I requested decaf packs for the coffee maker plus various other items, toilet tissue, etc. Partially received. Each day brought a new disappointment. The front desk seemed unsure about some"
},
{
"reviewID": 11385953,
"hotelid": 3207,
"userName": "Michele40",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Everyone was so genuinely helpful.",
"frequencyID": 3,
"title": "Great customer service!",
"comment": "All the staff went above and beyond to make our stay wonderful. Belvoir will be our first choice for future travel."
},
{
"reviewID": 11386121,
"hotelid": 1552,
"userName": "Phil50",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable, modern, and clean",
"frequencyID": 2,
"title": "Stay at Belvoir Garden Grove",
"comment": "Very comfortable, modern, and clean room. I was disappointed to be placed next to the elevator as a Gold BPG member. Many families stay at the hotel, so there was both elevator and children noises. I'm sure rooms away from the elevator are very quiet. The staff was also confused on the internet service. I was told I would be refunded the daily charge and was not. Other than the room placement and internet confusion, it is a very comfortable hotel for business people and families."
},
{
"reviewID": 11386143,
"hotelid": 3205,
"userName": "arrdub",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Jose CA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Voice/Data access limited!",
"comment": "T-mobile and AT&T users will be very frustrated with this hotel. I had almost no mobile signal for the duration of my visit, & resorted to standing near exits to make phone calls, etc. I spoke to others who were booked at the hotel during the week i was there (conference), and it seems if you use Verizon, you are fine, but if you have anything else, you are one your own. To make matters more aggravating, this is one of those hotels that charges $15/night for mid-grade internet connectivity, and that is per device!"
},
{
"reviewID": 11386144,
"hotelid": 1135,
"userName": "ProfessionalTraveler",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Room was loud, bad customer service",
"comment": "During my stay, I woke up super early in the morning because of the construction outside my window. I tried to take a photo of the view (the ocean), but the construction was in the way. Not very relaxing."
},
{
"reviewID": 11386242,
"hotelid": 855,
"userName": "des1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Long Island, New York, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Staff",
"comment": "They did a great job with their evens services"
},
{
"reviewID": 11386256,
"hotelid": 914,
"userName": "kwitty",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toms River, NJ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "mr",
"comment": "great location and great staff"
},
{
"reviewID": 11386516,
"hotelid": 344,
"userName": "elteees",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very comfortable and inviting.",
"frequencyID": 2,
"title": "Great Visit",
"comment": "The hotel was very clean, and room was above my expectations. I was able to sleep through the night on a very comfortable bed."
},
{
"reviewID": 11386537,
"hotelid": 636,
"userName": "VicL",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Barrington, NH, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "This hotel is very nice and gives easy access to all of downtown Portsmouth.",
"comment": "The room was very nice and the bed was very comfortable. The staff was personable and answered any questions we had. We had a wonderful stay."
},
{
"reviewID": 11386658,
"hotelid": 1506,
"userName": "Pamelaj",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hawaii, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean quiet and very friendly",
"frequencyID": 2,
"title": "comfortable beds",
"comment": "I enjoyed all aspects of this hotel"
},
{
"reviewID": 11386679,
"hotelid": 1523,
"userName": "PRsept",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Jupiter, FL, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is excellent!",
"frequencyID": 2,
"title": "Service",
"comment": "Luis M was our waiter for breakfast on Saturday."
},
{
"reviewID": 11386694,
"hotelid": 1266,
"userName": "123Ellen",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Virginia Beach, VA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great value for price paid. Room furnishings are current and up to date.",
"frequencyID": 3,
"title": "Great hotel for the value!",
"comment": "Very nice hotel. Staff is helpful and smiling. I most appreciate the smiles when I come back to the hotel from a full day of work."
},
{
"reviewID": 11387067,
"hotelid": 664,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brazil",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location and friendly staff.",
"frequencyID": 4,
"title": "Very good hotel!",
"comment": "Comfortable rooms and friendly staff. The hotel has a private beach but the guests are charged to use the umbrela."
},
{
"reviewID": 11387229,
"hotelid": 674,
"userName": "Fabiola23",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good accommodation",
"frequencyID": 2,
"title": "Great hotel",
"comment": "My family and I loved this hotel. The staff was very friendly. It's surrounded by great restaurants and stores. I would definitely come to this hotel in the future. The gym, indoor pool, lounge...etc everything was just great!"
},
{
"reviewID": 11387352,
"hotelid": 756,
"userName": "unhappy38",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Hotel did not meet our expecations",
"comment": "We held our wedding reception here. Our reception was not what we excepted. Hotel was not fully staffed to accommodate 440 guests."
},
{
"reviewID": 11387706,
"hotelid": 1496,
"userName": "pp63",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very unpleasant overall",
"frequencyID": 4,
"title": "This hotel was one of the worst Belvoir hotel I ever stayed.",
"comment": "There is an unpleasant odor due to proximity of a garbage dump. The club lounge on the 7th floor was very minimum. The workout facility was very inadequate. The front desk staff was not very helpful or flexible."
},
{
"reviewID": 11387790,
"hotelid": 664,
"userName": "TJMike",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Manager is rude.",
"frequencyID": 2,
"title": "Very Dissapponted",
"comment": "My wife and I stayed here on 9/21/2012 for our 10 year anniversary and were heading out on a cruise the next day. We got there early, about 1:30pm and was told the room was not ready yet. We were told that it would be ready before 3:00pm. No problem, we needed to eat lunch anyway. We were also told that we were upgraded to a beach room and that our window looked out at the water. Well, 3:00 came and our room was still not ready. 3:15, and we started to complain and another lady came up to the desk and completed the process and gave us our room. We get up to the room and the view from the window was that of the hotel next door, not of the beach. We called and spoke to the manager and she had an attitude and acted as if she could care less. Apparently, none of those rooms have a view of the ocean. Either way, the manage was not helpful or polite at all. I will never stay at a Sharaton again."
},
{
"reviewID": 11387880,
"hotelid": 1135,
"userName": "Wee1975",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bangkok, Thailand",
"arrivalMonth": "9/2012",
"datePosted": "9/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Almost missed the flight",
"comment": "The reason I chose this hotel because it was close to LAX and I can avoid traffic. However, I was really disappointed with the check out process. The front desk staff was very helpful while the bell man and the valet took over half an hour to get my luggues and my car. Luckily, my flight was delayed otherwise I would surely miss the flight."
}
]