[
{
"reviewID": 7281837,
"hotelid": 127,
"userName": "rob99",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "6/2011",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff and outside areas",
"frequencyID": 3,
"title": "Stayed 10 days - excellent hotel",
"comment": "Everything about this Grandbourne property was excellent. The front desk staff (especially Mariana) was great. The pool(s) and layout were great. We stayed in the Marina tower and had two rooms for our stay. If you charter a boat check out the Sweet Angel. Leaves directly behind the hotel and it was a great four hours. Highly recommended!"
},
{
"reviewID": 7282141,
"hotelid": 636,
"userName": "Jakiemon1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location is perfect to explore downtown Porstmouth and convenient for local shopping",
"frequencyID": 2,
"title": "A few issues but overall a great place",
"comment": "At first, we were not impressed by this hotel. We had some housekeeping issues we discovered upon check in. We asked to have them fixed and were disappointed to find they were not taken care of.Not what I am use to in a Belvoir propery. After speaking to another manager, things were taken care of. I'd say the cleanliness overall was a bit of a let down (dusty corners, dirty glasses, toenail on the floor) . But after they fixed the issues, our stay was great. The staff is friendly and polite. The hotel is perfectly situated in the downtown core so you can reach everything. Overall it ended up being a wonderful stay and we'd definitely stay here again."
},
{
"reviewID": 7282150,
"hotelid": 743,
"userName": "Debi",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Fnd another hotel until their corporate can retrain and investigate why they run the way they do. The poorest experience out of all the hotels that I have stayed at in the last 5 years",
"frequencyID": 4,
"title": "POOR EXPERIENCE",
"comment": "In a the years of travel that I have done, this experience will stand out as one of the poorest. Confusion starded the check in process where the hotel couldt understand why I had 2 rooms. Why I was booked with 2 reservations for a suite is beyond me. then I was unable to make calls from my room. I had to call 0 everytime I needed to place a call and that was after many times being placed on hold by the operator befor I was even ever able to make a call out. The hotel, need senior management audit before they end up closing due to poor service"
},
{
"reviewID": 7282159,
"hotelid": 421,
"userName": "Womanover30",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sweden",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, staff disinterested.",
"frequencyID": 2,
"title": "Lovely room, staff needs to work on their social skills",
"comment": "I stayed with a friend for eight nights in a superior room with two double beds. Lovely beds, view, bathroom and color scheme, however the walls are thin and both our neighbours had children. The lobby was a screaming mess of young teenagers on a NY trip, I counted to at least three different groups and needless to say the few computers in the lobby were always busy. I met a man who had been put on a floor with one such group and he described his floor as \"a carneval\" and had been granted a switch of floors. The staff in general don't know how to smile and with the exception of the staff at the tickets & tours counter all other treat you as a trial put on them. Since this was our first trip to NY and the choices outside were overwhelming we tried to get tips on good eating places and other things. After a few attempts we realized why there never was a line-up. Also, this is the ONLY hotel ever that has charged me for storing my bags for a few hours between check-out and leaving for the airport. However, the location was great and the room lovely and I would probably stay here again since I like Belvoir."
},
{
"reviewID": 7282341,
"hotelid": 691,
"userName": "Jeff58",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Needs better lighting",
"comment": "While much of the new upgrades from the renovation are good - the lighting in the bathroom area is really weak. Could use more CFLs or some of the \"older\" style."
},
{
"reviewID": 7282376,
"hotelid": 344,
"userName": "kb002",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "St Louis, MO, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location; Very good facilities for an airport hotel.",
"frequencyID": 3,
"title": "Great airport hotel",
"comment": "Chose to stay in the hotel since we had an overnight layover on a flight back from Asia. Excellent location, very close to airport; lobby area, Belvoir link area and lounge area stylish & welcoming; pool area & cabanas pleasant and a nice feature. One negative, No beverages available in the executive club during the day or evening except coffee, tea & water."
},
{
"reviewID": 7282824,
"hotelid": 353,
"userName": "AliAtx",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "they are under renovations, but they make every effort to make you comfortable!",
"frequencyID": 4,
"title": "Renovations almost complete-looking good",
"comment": "I've stayed at this hotel before the renovations ( and Grandbourne properties) and now with the recent room / gym renovations, I will ALWAYS stay at this hotel while in New Olreans. The new rooms are fantastic. The gym is what every hotel should offer in a gym. Well Done!!!"
},
{
"reviewID": 7282838,
"hotelid": 636,
"userName": "luv2travel2",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Steps away from amazing dining and shopping.",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "I stayed here while traveling with my adult daughter and used this hotel as a base to explore the area. This Belvoir by far exceeded my expectations. I also had to find a notary and fed ex drop while there and the guest services went out of their way to track down in record time everything I needed. The staff could not have been nicer and more helpful. The hotel is beautifully appointed, located within walking distance of the harbor, restaurants, shops and everything to make your stay a wonderful one. I hope to stay here again and would highly recommend this"
},
{
"reviewID": 7282900,
"hotelid": 855,
"userName": "R2M2",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Yorktown, VA",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Raphael",
"comment": "Stay here, been to a number of LI hotels, this gives you it all. If you have BPG access to the Club lounge - you get more than what you need, and then some, especially with Lori on duty at night. She makes the stay feel like being with your favorite family member."
},
{
"reviewID": 7282981,
"hotelid": 421,
"userName": "Dlupia",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Utica, NY",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Newly renovated rooms with a great location",
"frequencyID": 2,
"title": "Pleasantly Surprised",
"comment": "After reading prior comments, I was a bit nervous about staying here. To my surprise many of the negative comments were not true."
},
{
"reviewID": 7283106,
"hotelid": 315,
"userName": "Travis76",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Connecticut, USA",
"arrivalMonth": "6/2011",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient to Fishermans Wharf. A bit expensive, but safety and location are both positives.",
"frequencyID": 3,
"title": "Fishermans Wharf Belvoir",
"comment": "Overall good experience, although the cost of parking the vehicle is the most that I have ever paid in my frequent travels around the country. Room was clean, but bathroom was extremely small and not updated. Staff was very friendly, particularly the concierge."
},
{
"reviewID": 7283381,
"hotelid": 83,
"userName": "tmc1104",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Simi Valley",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "What an excellent staff they have. Everyone is always smiling and willing to help!",
"frequencyID": 1,
"title": "Awesome Hotel Staff",
"comment": "I coordinated a business event at the hotel and also stayed there for easy access to the event that I was in charge of. First of all the hotel is beautiful, so elegant and classy, but as beautiful as it is, it doesn't outshine the attentiveness and care that the staff gives you. My event manager was Ernesto and he made everything flow easily. Everyone on the staff always had a smile and so very helpful. Kudos to Hector, Luis, Wilbur, Arnold, Sam, Nancy, Armando, Vu, Jayson, who were always nearby to make sure everything was perfect! Thank you Belvoir!!!!"
},
{
"reviewID": 7283389,
"hotelid": 1776,
"userName": "ScotsTravelers93",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "convenient, staff very helpful",
"frequencyID": 2,
"title": "Convenient Location",
"comment": "Coujld easily walk to museums and downtowen to good restaurants and Historical sites"
},
{
"reviewID": 7283476,
"hotelid": 1469,
"userName": "HomieG",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Livermore, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The manta rays are spectacular!",
"frequencyID": 2,
"title": "Manta Rays amazing!",
"comment": "We thoroughly enjoyed our visit last week. Our room had a great pool and ocean view plus a spacious balcony. One of the major highlights of the visit was the incredibly friendly staff. We were greeted each day, making us feel welcome. We especially appreciated Jim at the Sliders Bar and our housekeeper, Stella. One of the unique attractions of the hotel was the nightly visit of the manta rays. To be able to observe the graceful mantas feeding in their natural habitat was an incredible sight."
},
{
"reviewID": 7283503,
"hotelid": 127,
"userName": "Tarheel1",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Nashville, TN",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Bring your ear plugs, it's noisy!",
"frequencyID": 2,
"title": "Hotel needs updating",
"comment": "We stayed at the Tower while attending an ASTM meeting. The hallway is dark and the carpet worn. In the room the carpet is also worn. It appears that money has been spent on items such as flat screen TVs, but not on basic infrastructure improvements such as carpeting and bathroom upgrades. Soundproofing in the hotel is very poor. We constantly heard flushing of toilets, water running and loud children."
},
{
"reviewID": 7283612,
"hotelid": 468,
"userName": "LDBus",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Portland, OR",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "not well equipped for business travel needs",
"frequencyID": 3,
"title": "Nice accomodations but don't expect to work remotely",
"comment": "The hotel was very clean, quiet, very accomodating staff, and great restaurants/food. However, don't come to the Swan or Dolphin expecting that you can work remotely as - despite advertised wireless access - the internet access is horrendous and cell phone signals poor as well. To make matters worse, the business center is owned separately and charged a whooping $22 to send two (albeit lengthy) e-mails. Perhaps the sense is that business shouldn't be important when you're at Disney world but frustrating given conference needs"
},
{
"reviewID": 7283715,
"hotelid": 1598,
"userName": "CRBY",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Alaska, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Too expensive for what you get",
"frequencyID": 2,
"title": "I've seen better for less",
"comment": "They wanted to charge me $10.00 per box to deliver my dialysis solution to my room, The company sent them to the hotel for free. No thermastat in the room. No fan in the bathroom. No fresh air in the room. Charged almost $13.00 per 24 hours for wifi. And at least one of the bellmen were rude to no end. I spent 7 days there for a convention and wished I could have changed hotels."
},
{
"reviewID": 7283964,
"hotelid": 196,
"userName": "AGBVA",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Business Hotel",
"comment": "Great location on the river and near the Navy Pier. Easy walk to loads of shops and restaurants"
},
{
"reviewID": 7284424,
"hotelid": 3620,
"userName": "Allen38",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tampa, FL",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Get a golf course facing room",
"frequencyID": 2,
"title": "Not what it used to be",
"comment": "3 night stay June 2012"
},
{
"reviewID": 7284478,
"hotelid": 1144,
"userName": "Reagad",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Louis, MO, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Good location",
"comment": "The water temp in this room took nearly five minutes to become warm."
},
{
"reviewID": 7284485,
"hotelid": 1776,
"userName": "Donian",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Long Island, New York, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "not in the greatest/safest neighborhood",
"frequencyID": 2,
"title": "ALARM!",
"comment": "Disappointing. 1st thing I noticed was the hallways were not very clean. Rooms were small and would have preferred queen beds to the double beds. On the last night of our stay at almost 1AM, the emergency alarm went off. It was loud and continued for 15 minutes. We didn't know what to do because the alarm stated it was \"investigating the situation\". After I called the front desk, all they told me was there was nothing to worry about. No info was given until the alarm stopped ringing. The kids were scared, it ruined our final nights stay and were all very tired and weary the next and final day in Philly. No explanation or compensation offered to us by the hotel. Shouldn't have to share these negative stories about our vacation to friends and family when we returned."
},
{
"reviewID": 7284588,
"hotelid": 196,
"userName": "CincyWedding",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cincinnati",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A very comfortable stay -- great location, efficient & friendly staff, very comfortable rooms & beds.",
"frequencyID": 2,
"title": "Wedding Trip",
"comment": "We opted to stay at the Belvoir for a family wedding in Chicago (choosing the Belvoir hotel over the \"official\" wedding hotel). We made an excellent decision -- the staff & facilities were great. The location was perfect. The room was outstanding."
},
{
"reviewID": 7284731,
"hotelid": 3052,
"userName": "WillM",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Mequon, WI, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't come at the end of the month for the bar. It will have NO selection! But the staff is great and the food outstanding.",
"frequencyID": 4,
"title": "Neighborhood location/not touristy",
"comment": "I have stayed in a lot of Grandbourne properties, including many in NY. Every member of the staff was very nice. The cleaning staff was terrific. I was there for multiple nights. I hate it when I move everything into a pile to have it out of my way and the cleaning staff feels they have to move it all back. That didn't happen here. The man who cleaned my room was Alex. I only know this because he hand wrote a nice welcome note after my first night there. He replaced what needed to be replaced and left what I wanted them to leave. I have never understood why some hotels change your sheets every night even though I didn't put the card out. It was beastly hot in NY when I was there and the AC worked great in spite of my window facing into the sun. By NY standards, both the sleeping area and the bathroom were spacious. There is not a lot of closet/dresser space for two. I was fine alone. It was very clean with no bed bugs."
},
{
"reviewID": 7284758,
"hotelid": 1474,
"userName": "Brian907",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Peterborough, ON, Canada",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Beautiful historic lobby.",
"frequencyID": 2,
"title": "Poor Experience",
"comment": "I booked this as a reward stay and was really disappointed. The lobby and staff were very inviting and friendly, but the room was sub-par. I see other reviews noting the nice rooms, but mine was far from it. It was roomy, but in need of serious updating with heavily worn and damaged carpet, peeling wallpaper, dirty table. Not what I expect from a Belvoir property. This experience was a deciding factor in not staying a second night."
},
{
"reviewID": 7284820,
"hotelid": 1364,
"userName": "StarGazer90",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 2,
"title": "Decent Stay",
"comment": "My only complaint about this location is that I never received my breakfast order in the room after hanging the order on my door well in time. When I spoke with guest services the next day, they said that I had not put down the time (which I had). In any case, they could have called my room to find out what time I wanted it - a poor excuse."
},
{
"reviewID": 7285023,
"hotelid": 1144,
"userName": "Marks2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Nashville, Tennessee",
"arrivalMonth": "5/2012",
"datePosted": "7/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "How clean it is and how hard the employees work",
"frequencyID": 1,
"title": "Traveler's Review",
"comment": "We stayed at the sheridon atlanta hotel from may 11-13, 2012. Everyone made us feel as it was a privilege to help us. Desk clerk checked us in early. Concierge your restraunt crew was great (Ryan the chef and the chelf saturday, as well as our server, Ciera). The room was squeaky CLEAN!!!! We went to purchase coffee early at the snack bar, they were most helpful. The employees deserve 4 stars. I would recommend it to everyone."
},
{
"reviewID": 7285100,
"hotelid": 460,
"userName": "Peggy",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Poor Staff service",
"comment": "Can not timely solve the customer service issue as the promise"
},
{
"reviewID": 7285349,
"hotelid": 177,
"userName": "bud72",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great stay close to the university",
"frequencyID": 3,
"title": "great hotel",
"comment": "nice hotel close to the university"
},
{
"reviewID": 7285603,
"hotelid": 92,
"userName": "WorkTraveler",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington DC",
"arrivalMonth": "1/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff",
"frequencyID": 4,
"title": "Home away from Home",
"comment": "My latest project was in Wilmington which required me to live at the Belvoir for five months during the work week. It's not easy traveling and living away from home but the crew at the hotel made it a great stay. I enjoyed 'coming home' to everyone there. Every morning and every evening when leaving and returning to the hotel I was greeted with smiles and great conversation. Brian, Rich, Courtney, Eric and all of the others that work there were awesome. Thanks for making it a home away from home for me!"
},
{
"reviewID": 7285680,
"hotelid": 421,
"userName": "christinna",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location, great service, great elevators",
"frequencyID": 2,
"title": "Beyond my expectations",
"comment": "As much as I love New York, I always expect a bit of attitude at the hotels. The Belvoir was so wonderful, people were friendly and overly accommodating. I thought I was in Iowa! I'd stay there again. The manager, Alex, is a gem!"
},
{
"reviewID": 7286206,
"hotelid": 315,
"userName": "JasonK712",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "6/2011",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is awesome!",
"frequencyID": 2,
"title": "Great Location",
"comment": "The best part of this hotel is its location. Walking distance to everything you need like Fisherman's Wharf for restaurants and shopping and all transportation needs. The hotel is probably a bit older from what I could tell. The rooms are nothing special. The bathrooms are very small, but who really needs a grand bathroom. It was a place to sleep. It wasn't all that quiet though was probably my biggest \"complaint\". There are only 4 floors so you can't get away from the street noise and I guess the windows are so old that they are not that sound proof. I have stayed in many big cities like New York and Chicago in other Grandbourne properties and never had noise like this. But, the location outweighs any gripes I had."
},
{
"reviewID": 7286315,
"hotelid": 353,
"userName": "Aero",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Dayton, OH, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's well-placed",
"frequencyID": 4,
"title": "Room not cleaned well, no hot water, slow elevators...",
"comment": "Stayed for 5 days for a conference and was late to several sessions (on the order of 5 minutes) due to the L O N G wait for the elevators."
},
{
"reviewID": 7286332,
"hotelid": 127,
"userName": "Mushluck",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Michigan, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not worth the money",
"frequencyID": 4,
"title": "Stay somewhere else",
"comment": "The pool has garbage (empty drink glasses, empty popcorn bags, etc.) strewn about. No one cleans during the day, they just have numerous people bringing more drinks, creating more garbage. Trash cans stuffed."
},
{
"reviewID": 7286848,
"hotelid": 1726,
"userName": "Debby53",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Columbia, SC, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "the only place comfortably cool ~ was the Lobby ~",
"frequencyID": 3,
"title": "Very Dissatisfied",
"comment": "for a convention center I was displeased in my stay for the only place in the hotel that was wonderful comfortable was the \"Lobby\". I had to turn the room thermostat down to 66 degrees to get the room comfortable. The staff was nice . Most Hotels have Free Continenel Breakfast, this Hotel charges 14.95 for it. At 11-12pm the hallways were full of students running, jumping an be loud. I would not stay here again."
},
{
"reviewID": 7287684,
"hotelid": 992,
"userName": "Murphy28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Staff is professional!!!",
"frequencyID": 3,
"title": "Shyne",
"comment": "This hotel was AWESOME!!!! The staff was remarkable."
},
{
"reviewID": 7287831,
"hotelid": 468,
"userName": "PcolaDavid",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pensacola, FL, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's not the high-end resort you would expect for the prices you pay.",
"frequencyID": 2,
"title": "Not at all what I expected",
"comment": "Having grown up in Central Florida, I had always wanted to stay at the Dolphin. I remember when it was built and how impressive it was. Well, I finally had my chance and was quite disappointed. Don't misunderstand - the hotel is in a perfect location with terrific amenities and a lovely lobby. But that was the end of my excitement. The room left a lot to be desired. It looked just the same as it probably looked in 1988, or whenever it was built. The furniture and decor was outdated, making it look much more like an old hotel than the impressive Disney restort i had imagined."
},
{
"reviewID": 7287899,
"hotelid": 115,
"userName": "Quietstorm69",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "No wifi and $14.95 per day charge for internet was a negative.",
"frequencyID": 3,
"title": "This hotel has great service.",
"comment": "I had a few service needs being there for our convention and every need was met."
},
{
"reviewID": 7288118,
"hotelid": 813,
"userName": "KM007",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Not up to usual standards",
"comment": "Room was great and staff was friendly as always. However, the Wi-fi was so weak, I could not maintain connection therefore, I had to go to club room to get my e-mails at 1AM in the morning (got in very late). Lastly, the club room food and beverage was well below usual standards - limited choice and not so fresh."
},
{
"reviewID": 7291860,
"hotelid": 377,
"userName": "lizzyjoy",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Long Beach, CA",
"arrivalMonth": "6/2011",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Hotel",
"comment": "Hotel was great - though I was only there for a night. nice upgrade, good facilities...only issue was that the wouldn't recognize my platinum status with the welcome amenity, because they said I'd booked through a 3rd party. However, I ALWAYS have to book through a 3rd party (company requirement)...and every other BPG hotel I've stayed at gives me the welcome amenity (gift, 500 points, etc)"
},
{
"reviewID": 7291876,
"hotelid": 1327,
"userName": "MAllstar",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Saved a tired traveler",
"comment": "I arrived exhausted and late in the evening. The staff at the front desk were extremely attentive and courteous and perhaps sensing my mood, upgraded me to a corner suite."
},
{
"reviewID": 7291946,
"hotelid": 741,
"userName": "DSL5",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very close to National Airport. Beds are awful.",
"frequencyID": 2,
"title": "Most uncomfortable hotel stay in a Belvoir ever",
"comment": "The bed sagged in the middle and the pillows were terrible. My husband and I were given two double beds instead of one king."
},
{
"reviewID": 7291950,
"hotelid": 166,
"userName": "Catherinels",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York NY",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location! Nelson rocks!",
"frequencyID": 1,
"title": "Nelson is a gem",
"comment": "Nelson at the front desk was lively and helpful and set the tone for a relaxing stay at the hotel. More could be done with the gym. It was pretty bare bones. The hotel was near plenty of kid-friendly restaurants. My kid's goggles were stolen at the pool."
},
{
"reviewID": 7291954,
"hotelid": 3620,
"userName": "filippo168",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "As a Gold BPG members. This experience has made me dislike Miami and the hotel.",
"frequencyID": 3,
"title": "NOT recommended",
"comment": "The treatment during I received at check-in was simply shocking and unacceptable for a Belvoir Hotel."
},
{
"reviewID": 7291956,
"hotelid": 3207,
"userName": "Travelllller",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kansas, USA",
"arrivalMonth": "6/2011",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service",
"frequencyID": 4,
"title": "Great Stay",
"comment": "My stay at the Belvoir Dallas was Awesome from start to finish. I am a very seasoned traveler and the Belvoir Dallas stood out amongst other Dallas hotels I have stayed at."
},
{
"reviewID": 7291966,
"hotelid": 341,
"userName": "GoldElite",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Uncaring staff and management.",
"frequencyID": 4,
"title": "No Gold Elite Recognition",
"comment": "After years of staying at this location with great staff, we had a miserable experience with uncaring staff. Gold Elite is supposed to get complimentary upgrades when available. Upgrades were available IF we paid an extra $30. And then the toilet had residue from the previous user. I see why this location lost a star."
},
{
"reviewID": 7292178,
"hotelid": 127,
"userName": "Quentin",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great Lobby",
"frequencyID": 2,
"title": "$17.50 for a hamburger, really?",
"comment": "I'm sure if you have an unlimited budget this is a great hotel but every thing about this hotel is over priced. One high spot is the staff, great people. But, if you are attending a meeting don't check in late. You don't get the room you requested but something entirely different.There are rooms so small and so far away from meeting rooms you'll have to go outside to put on the track shoes you will need to get you to your meeting on time. I wouldn't be writing this except this type of stuff seems to happen each time I stay at a Grandbourne property."
},
{
"reviewID": 7292259,
"hotelid": 1364,
"userName": "KB236",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Louisiana, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent front desk staff",
"frequencyID": 2,
"title": "St. Louis",
"comment": "Excellent location. Parking issues need to be dealt with - if you're gonna charge, re-line and paint. Both restaurants offer identical menus - not a good idea. Noisy housekeeping personnel - i.e., they SLAM doors."
},
{
"reviewID": 7292289,
"hotelid": 196,
"userName": "ATrave1er",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Location & View",
"comment": "The location and views were great and the customer service was excellent. The rooms were very comfortable. I enjoyed my stay!"
},
{
"reviewID": 7292396,
"hotelid": 1776,
"userName": "Dan79",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Not That Happy",
"comment": "We were staying there for the weekend and we got back to the hotel after the Phillies game was cancelled due to rain. When we got back we called room service at 11:01pm and they couldn't bring us a piece of cake because they stopped serving at 11pm. The toilet leaked and the shower was sub par. The front desk staff was kinda rude when you asked a question. However the Housekeeper and the bellhop were very good and nice!!"
},
{
"reviewID": 7292410,
"hotelid": 1552,
"userName": "JohnE",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Santa Clarita, CA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great location and staff",
"comment": "This was my first time at the hotel and we had a great time. It is located central to everything and a great value for the quality of the hotel and staff. We stayed on the club level and had a great breakfast every day and their nightly snacks even fulfilled our dinner needs! Can't wait to return."
},
{
"reviewID": 7292426,
"hotelid": 380,
"userName": "ColleenG",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Petaluma, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location and staff",
"frequencyID": 1,
"title": "Loved the infinity pool",
"comment": "This was the first time I stayed at this hotel. The staff were very helpful and friendly. I arrived at my hotel before the published check in time. They were able to give me a room early and I received a partial ocean view. That was great. The view from the infinity pool was awesome. It's also an adults only pool. Which is nice if you just want to relax. The only issue I had was with the dinner buffet. There wasn't a published price for the dinner. So, when I got the bill. I was a little shocked."
},
{
"reviewID": 7292432,
"hotelid": 214,
"userName": "Hokee1000",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Paso Robles, CA 93446, USA",
"arrivalMonth": "6/2011",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don' play gin rummy by the pool. There is not space in the room to sit together and play games.",
"frequencyID": 2,
"title": "chased from the pool area",
"comment": "I am 74 years old and had to visit the Stanford medical center A friend drove me up so I thought I would treat her to a nice hotel."
},
{
"reviewID": 7292488,
"hotelid": 196,
"userName": "peacefrogtcu",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Worth, Texas",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Superb location!",
"frequencyID": 3,
"title": "Sharaton Towers Chicago",
"comment": "The AC didn't quite work on the first day, I called for help and the issue was corrected within the hour."
},
{
"reviewID": 7292572,
"hotelid": 664,
"userName": "cydthered",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "On the beach next to public beach area.",
"frequencyID": 1,
"title": "Location, location, location!",
"comment": "The location of this hotel is top notch. Assistance prior to our stay was tentative and guarded depending on the phone rep. The staff of the pool/bar/restaurant area is losing Belvoir money."
},
{
"reviewID": 7292615,
"hotelid": 1569,
"userName": "Jennifer37",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "A great pick for the Disneyland area",
"comment": "I was here on business for a conference and every bit of this hotel stay exceeded my expectations. This was my second time at this hotel and I would choose it again if/when returning to Anaheim. Very close walk to Disneyland and restaurants, staff were very friendly and accommodating, rooms were clean, fitness center had new and clean equipment. My only gripe is that the gift shop and cafe wouldn't permit room charges - a pain when you're running around to conference events and may not have your wallet handy. Other than that, a great stay."
},
{
"reviewID": 7292786,
"hotelid": 139,
"userName": "Marlin",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Overall good but some shortcoming",
"comment": "Requested refrigerator in room when reservation made. Not available when we checked in."
},
{
"reviewID": 7292850,
"hotelid": 883,
"userName": "CHUCK63",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff and very well done renovation.",
"frequencyID": 4,
"title": "What a nice surprise",
"comment": "This was my first visit to this wonderful hotel but it won't be my last. The rooms are newly remodeled, well designed and very modern. I enjoyed the dark colors in both the corridors and guest rooms. My family and I stayed at this hotel for a wedding reception and the food was outstanding as well as the service. The Front Desk staff was incredible and very effcient. Parking is easily accessed and covered, offering protection from the heat we have been experiencing this summer in Denver. The gym was awesome and all of the equipment you would need for a good work out."
},
{
"reviewID": 7293060,
"hotelid": 3620,
"userName": "Mother",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Mississauga, ON",
"arrivalMonth": "5/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Always trying to go above and beyond their services!",
"frequencyID": 2,
"title": "Home away from home",
"comment": "The staff - from front desk to the conceirge service did an \"outstanding service."
},
{
"reviewID": 7293118,
"hotelid": 1546,
"userName": "Anonymous",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Watertown, WI",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The beds are comfortable to sleep in... just don't sit on the edge. Staff were very courteous even though they were limited with what they could do to make my experience better.",
"frequencyID": 2,
"title": "Greatly Disappointed",
"comment": "The nightly rate I paid for this hotel was higher than any hotel I have ever stayed in yet there was not even a refrigerator or microwave in the room. The beds were not secured to the headboard. When one person sat down on the end of the bed, the other end flew up in the air like a seesaw. We were on the Club floor which apparently provides more amenities than other hotel guests. Those amenities seemingly consist of continental breakfast as well as afternoon / evening snacks... both of which were minimal and completely unimpressive. We asked to be placed in a room close to the elevator due to mobility problems and were put in a room at the opposite end of the hall. This is the only time in my life I have complained about my accommodations. All in all the best thing that happened during my stay was when the nice man at the front desk reduced my room rate and brought me a refrigerator at no additional charge."
},
{
"reviewID": 7293705,
"hotelid": 855,
"userName": "VSundar12",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "6/2011",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Amazing Service!",
"frequencyID": 4,
"title": "Staff is Amazing",
"comment": "I have stayed at this hotel multiple times over the past year. The staff is extremely attentive and goes the extra mile to keep their guests happy. When I mean they go the extra mile, it includes the manager jumping my rental car using his truck one morning when I found my car battery dead (Dean the front desk manager is awesome). Samantha who works the front desk is extremely attentive and always takes care of my requests."
},
{
"reviewID": 7293823,
"hotelid": 3052,
"userName": "Pauline60",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "new jersey",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location and staff",
"frequencyID": 3,
"title": "Oasis amidst the bustle",
"comment": "I am a BPG member and spent a Sat. nite here recently with my 2 daughters,(19y, 21y) niece(20y) and sis-in-law. We were given adjoining rooms-a king and regular double room which was perfect. The rooms are rather small but you have to expect that for NYand were very clean. Loved the terrace-great views of Empire State and midtown. Look out for David our concierge who was just wonderful-hardworker, great sense of humor and obviously loves his job. Desk staff were soo nice too! Our complimentary evening snacks and b/fast was excellent . Would def. stay here again!"
},
{
"reviewID": 7293947,
"hotelid": 1995,
"userName": "Neveron",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Austin, Texas",
"arrivalMonth": "11/2011",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Hotel stands on its own merits, but the people make it special.",
"frequencyID": 4,
"title": "My extended stay with the Belvoir Harrisburg hershey Hotel",
"comment": "It was my great privilege to stay at this hotel for an extended visit. I work for FEMA and was in Harrisburg, PA for the flood disasters of summer 2011. As a FEMA responder I travel a lot, often for 6 or more months at a time. In this case my deployment to PA was 11.5 months."
},
{
"reviewID": 7294271,
"hotelid": 83,
"userName": "DeeDee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Vancouver, B.C. Canada",
"arrivalMonth": "6/2012",
"datePosted": "7/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you want to be close to many tourist attractions but still be in an area that is calm, attractive, and clean, this is the place to be.",
"frequencyID": 3,
"title": "Very pleasant stay, perfect location",
"comment": "I thoroughly enjoyed my stay here for five days and five nights. The staff in every department were more than helpful and very friendly. I enjoyed the food in the restaurant and most mornings had my breakfast overlooking the courtyard/pool area. The location was ideal:right across the way from Universal Studios, and five minutes walk to the Metro. I couldn't be happier, it felt like the relaxing and luxurious vacation I was wishing for, and I would definitely stay here again. Thank you everyone!"
},
{
"reviewID": 7295408,
"hotelid": 994,
"userName": "Julio",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Customer Service",
"frequencyID": 4,
"title": "Not so helpful",
"comment": "I am a gold member and I had made a reservation using points instead of booking it for June 29 I booked for July 29th. When I arrived at the hotel, I was told that I would need to call reservations to fix that problem and they couldnt help me, after flying for 16 hours the last thing you need is dealing with it. I was offered another room for 209 a night but they never offer to fix my original one. I have stayed at Grandbourne properties all over the globe. never been treated this way."
},
{
"reviewID": 7296580,
"hotelid": 3054,
"userName": "Harrison",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Helsinki, Finland",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 2,
"title": "Good location and great service",
"comment": "It's easy to stay in this hotel. Location is perfect to explore the downtown of Indianapolis by walking. Staff is friendly. Rooms are clean. There is great wiev from pooldeck to city center."
},
{
"reviewID": 7296598,
"hotelid": 196,
"userName": "Sapient",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Spartanburg, SC, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Expensive Food and Drinks. The gift shop is a rip off!",
"frequencyID": 3,
"title": "Beautiful Hotel Downtown Chicago",
"comment": "I thoroughly enjoyed my stay at the hotel. Although the bar was rather pricey, I would not hesitate in recommending this stay to others who visit. Perfectly located! Oh and the gift shop...it was a rip off!!! 9 dollars for Advil???"
},
{
"reviewID": 7296689,
"hotelid": 353,
"userName": "Longhorn63",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Minneapolis, MN",
"arrivalMonth": "6/2011",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "New rooms",
"comment": "The newly remodeled rooms in this hotel are very nice, but beware of construction going on around you if you request one. We were told construction would be going on above us from 9-7 but it went on next door and above us starting a little bit after 8 in the morning. The fitness center has been remodeled and is exceptional. Be aware that when we left on July 29th the lobby construction was beginning and I am not sure for how long it will continue."
},
{
"reviewID": 7296791,
"hotelid": 814,
"userName": "JuneFAM12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "MA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "An Awesome Week",
"comment": "My family (That include 2 teenagers) had an excellent time in Virginia Beach thanks to the staff at the Belvoir. This started each day with a great cup of coffe, followed by a very reasonably priced buffet. Then off to the pool or beach that were very well maintained. The renovations to the hotel were done very professionally and upscale. I also heavily recommend the frozen drinks from the Cabana."
},
{
"reviewID": 7297167,
"hotelid": 151,
"userName": "NYYanks527",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Irvine, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Always a Good Choice",
"comment": "I have stayed at this property many times over the past several years. It is my default hotel in the NY/NJ area for many reasons, least of which is not the free parking and proximity to the city."
},
{
"reviewID": 7297261,
"hotelid": 1177,
"userName": "NYYanks527",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Irvine, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Property!",
"comment": "It's not too often that I am surprised at a Belvoir, but this hotel certainly exceeded my expectations. It is a jewel and I am definitely returning in the future. I usually stay at one of the other Grandbourne properties in the immediate area."
},
{
"reviewID": 7297454,
"hotelid": 321,
"userName": "Craig4463",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Markham, ON, Canada",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent Value Hotel",
"frequencyID": 3,
"title": "Spacious suite",
"comment": "hotel is very clean, rooms are spacious, beds are comfortable."
},
{
"reviewID": 7297639,
"hotelid": 1115,
"userName": "NYYanks527",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Irvine, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Good for an overnight stay.",
"comment": "If you have an early flight out or late flight in this is a solid choice within the Grandbournes brand. I stay here as much as any other hotel for this reason."
},
{
"reviewID": 7297680,
"hotelid": 865,
"userName": "Susan23",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New jersey",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Just GREAT,",
"frequencyID": 2,
"title": "Our stay in June",
"comment": "Wonderful place all around. Mary in the club room was unbelievable service a beautiful women and so great with us . Just her alone I will be back just to see her.."
},
{
"reviewID": 7298017,
"hotelid": 198,
"userName": "allychan918",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "atlanta ga",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "staff above and beyond helpful, but most of all so so so kind:)",
"frequencyID": 4,
"title": "exemplary service",
"comment": "we have been BPG members for 3 yrs and have stayed at numerous Grandbourne hotels as well as various other hotels. this has got to be the most pleasent stay we have ever had. we came into nashville on a tues night late, checked into an awful motel and proceeded to go out on the town for the evening. we decided very quickly that we would be booking a room at our sherato location in nashville and did so (extremely easily as usual) while out on the town. after getting back to our awful motel around 2am we realized it was even worse than we remembered just a few hours earlier when we checked in, cringed, dropped our things and went out to meet friends. lets just say my husband and i slept fully clothed. i called Belvoir first thing wed morning and spoke with Shelia at the front desk. i proceeded to let her know of the awful experrience we had had at the motel we were at and i was inquiring as to whether or not we could check in early. she giggled at me as i told her i had never felt so dirty in my life:) (no exageration) she not only let me know of our ability to register early in order to be able to get into our reserved room as soon as it was avail she was able to go ahead and get us checked in as there was a room already open......i could have kissed her:) upon driving up to what we already knew would be a great stay we noticed the address of \"777\" it was like the angels were singing. needless to say we came in met shelia (very very nice lady) and proceeded to our room to shower.....awwww. all of the staff were amazing the grounds were amazing the room (loved the balcony) was amazing .... we decided to stay another night and have already planned to bring family back for several day stay in fall."
},
{
"reviewID": 7298317,
"hotelid": 664,
"userName": "Nikki34",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service and beach access are amazing!",
"frequencyID": 2,
"title": "Excellent Stay!",
"comment": "We really enjoyed our stay and would definitely stay again in the future. The beach access was perfect and we appreciated the easy access to lounge chairs as well. The food at Dos Caminos was amazing and we loved having a Starbucks on property. All of the staff we interacted with were very friendly and helpful."
},
{
"reviewID": 7299219,
"hotelid": 270,
"userName": "Jack5",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Club Floor room and only 5 minutes by taxi to the casinos",
"frequencyID": 4,
"title": "Excellent Club Floor",
"comment": "This hotel far exceded my expectations."
},
{
"reviewID": 7299916,
"hotelid": 1391,
"userName": "rahfj",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hamburg, NY",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Serenity",
"frequencyID": 3,
"title": "Best One night stay",
"comment": "This is for the price, absolutely the best place to stay and relax. The layout is stunning, the service was exceptional, and whether it was for our one night or longer, I would so enjoy a whole week here."
},
{
"reviewID": 7299970,
"hotelid": 1995,
"userName": "TWG1",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NJ",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not expect any BPG Gold perks above what is absolutely required for them to offer.",
"frequencyID": 3,
"title": "Very Not BPG Gold Oriented",
"comment": "I e-mailed the hotel prior to my three day stay asking for a room upgrade but I received no response. At check-in they seemed well trained to deny any such requests stating they are not allowed to. They wouldn't even allow lounge access. As a Gold member I would have expected the same courtesy I have received in the past from other BPG hotels. Judging from the parking lot, the hotel did not seem too full. I guess the lack of BPG competition in that area gives them the green light to act this way."
},
{
"reviewID": 7300215,
"hotelid": 96,
"userName": "Hoteljunkie",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very good location. Easy and ample parking.",
"frequencyID": 3,
"title": "Better than expected",
"comment": "I must say that this hotel outperformed my expectations, which were based on the BPG ranking of a categorgy 2. This was my first time staying on the club level. The room was well kept and the bed was extra comfortable. I especially loved the pillows. I didn't do much outside of my room, but the staff and customer service was great."
},
{
"reviewID": 7300248,
"hotelid": 196,
"userName": "Rick28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Salt Lake City, UT, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel in a fabulous location.",
"frequencyID": 2,
"title": "Incredible location",
"comment": "You couldn't ask for a better location in Chicago. Easy walking distance to the Magnificent Mile, Navy Pier, Millennium Park, Water Tower, lots of restaurants, and more."
},
{
"reviewID": 7300359,
"hotelid": 951,
"userName": "Robandlil",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Middletown, NY 10940, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great beds",
"frequencyID": 3,
"title": "Clean and comfortable",
"comment": "We stay here 3-4 times a summer to use the nearby beach at Long Branch. The hotel is clean, the beds are comfortable, and the free continental breakfast makes it a good deal. This year we left my granddaughters \"blankie\" by accident. Housekeeping retrieved it for us and promptly mailed it. Thanks again."
},
{
"reviewID": 7300438,
"hotelid": 868,
"userName": "Faith2008",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There is no refrigerator in the room.",
"frequencyID": 2,
"title": "The bed and pillows were great.",
"comment": "I stayed overnight at the Belvoir Mahwah for a wedding on June 29, 2012. The room was nice and clean and the bed and pillows were extremely comfortable. The catering and food were superb for the wedding reception. I was disappointed that the pool water was warmer that the Jacuzzi. Also, in the room I would have liked to have had drawers in the bedside tables and a refrigerator. Towel racks in the bathroom would have been a nice touch. What ever happened to the coffee carafe? The coffee maker only makes one paper cup at a time. This room was fine for one night but I wouldn't recommend it for an extended stay."
},
{
"reviewID": 7300727,
"hotelid": 83,
"userName": "Karen64",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Canada",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The bellhop and Concierge services is what makes this hotel an outstanding place to stay",
"frequencyID": "",
"title": "Bellhop/Concierge were outstanding",
"comment": "The Bellhop was very friendly and helpful as soon as we stepped off the shuttle. The concierge was there to answer any questions we have and helpful with everything from what bus to take to what restaurant to eat at in Hollywood. We really enjoyed our stay with the exception that I thought the breakfast options to be too expensive for the quality as well as the drinks at the lounge."
},
{
"reviewID": 7301268,
"hotelid": 3054,
"userName": "thunter",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great people...great location",
"frequencyID": 4,
"title": "Great Hotel in Indianapolis",
"comment": "I have come to enjoy the city and this hotel was well located to get to everything including a yarn shop."
},
{
"reviewID": 7303013,
"hotelid": 3674,
"userName": "Desiree",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "This hotel has one great feature",
"comment": "This is the 1st hotel Belvoir that we have stayed in that do not iron their sheets. I called the front desk to confirm and they sent housekeeping to change the sheets but still not ironed."
},
{
"reviewID": 7303633,
"hotelid": 1469,
"userName": "santri1969",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Morrisville, NC, USA",
"arrivalMonth": "7/2011",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location, good facilities and great staff.",
"frequencyID": 4,
"title": "Great value for money and good location",
"comment": "Excellent BPG recognition, Brad was awesome at the front desk, Upgraded us to deluxe oceeanfront suite with connecting rooms for family. Great location and good facilities. Resort a little old and needs renovation though."
},
{
"reviewID": 7304495,
"hotelid": 460,
"userName": "Suzie1972",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "WA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy to get to and from I-5",
"frequencyID": 2,
"title": "Quiet Please",
"comment": "The only thing that wasn't to my satisfaction was the amount of noise the room doors made when they closed. I would think they could ahve some sort of braking system on them so they don't slam"
},
{
"reviewID": 7304744,
"hotelid": 3205,
"userName": "Javaontheplains",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sterling, CO 80751, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 1,
"title": "Great pool/location",
"comment": "Beds were very comfortable and pool was awesome. However we stayed in a suite and the bathroom was the smallest I have ever seen in a hotel. Only room for 1 person barely. Also phone was covered with something sticky like pop. Yuck!"
},
{
"reviewID": 7304990,
"hotelid": 2017,
"userName": "gbuyer",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Place to stay!!!",
"frequencyID": 2,
"title": "A treasure!",
"comment": "The Airport Belvoir is 5 minutes from the airport and 15 from downtown. Couldn't be in a more ideal location . The outside of building looks dated but it is a treasure once you walk into the lobby. The rooms are very clean, quiet and the staff will do anything from extra towels to extra water because it was 100 degrees ! I will definetly stay again."
},
{
"reviewID": 7306162,
"hotelid": 1144,
"userName": "Belinda123",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Pinole, CA",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Customer service was outstanding.",
"frequencyID": 3,
"title": "Customer Service was great!",
"comment": "I must admit, this hotel customer service was outstanding. If something lacked was lacking or if there was anything I needed they made sure I was accommodated. From the door to room service I must give them a 5 score. The building wasn't that great but everything else was very good."
},
{
"reviewID": 7306178,
"hotelid": 421,
"userName": "YY88",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Wifi for $15",
"comment": "Other than the slow drainage issue, there is no complimentary wifi."
},
{
"reviewID": 7306468,
"hotelid": 1135,
"userName": "LyndaLou",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Santa Monica, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Yummy bedding!",
"frequencyID": 3,
"title": "LA Get A Way",
"comment": "Living in West Los Angeles who would think we'd find ourselves in Santa Monica celebrating our 49th wedding anniversary. Well, it happened when we stayed at the Belvoir Delfina a Grandbourne Property, sexy, open, airy, clean, delicious food, surprisingly for hotel dining, pool facility with nooks and lounges, cabanas and outdoor chef. What's not to like! Walking distance to the beach and many restaurants in the surrounding environment to enjoy. Can't wait to do this again!"
},
{
"reviewID": 7306881,
"hotelid": 3205,
"userName": "JoshS",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Portland, OR",
"arrivalMonth": "7/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, it is more of a conference hotel but is comfortable for other guests.",
"frequencyID": 2,
"title": "Nice hotel/Great location",
"comment": "This was my second time at the hotel. I had a great stay and the accomodations are comfortable. I do want to say that upon check in I asked whether the requested crib was in the room (my baby was sleeping upon arrival). The crib was in fact in the room but we were placed in a king room rather than the 2 queens that were requested in our reservation. Mistakes happen and I was told the crib would be immediately transferred to the new room. Well...over an hour and multiple phone calls later the crib finally arrived. This was inexcusable in my eyes. Otherwise, the stay was great and met our expecations in every way."
},
{
"reviewID": 7307778,
"hotelid": 1113,
"userName": "TashaP",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Georgia, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Needs a overhaul",
"comment": "The bed was very comfortable. Bring your own towels and bath clothes though. They don't tell you about the $50 deposit until check in."
},
{
"reviewID": 7307784,
"hotelid": 1137,
"userName": "Anonymous",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's falling apart.",
"frequencyID": 2,
"title": "Has so much to improve upon",
"comment": "This does not seem to be a Belvoir hotel, not sure what has happened but the facilities are falling apart. The pool is dirty and unsanitary, the bathroom in the room needs to be remodeled and the wall paper is falling off."
},
{
"reviewID": 7308580,
"hotelid": 3576,
"userName": "BeckC",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Spotless!",
"frequencyID": 2,
"title": "wonderful hotel",
"comment": "Everyone was extremely helpful and caring. Great staff. Room was spotless and very comfortable. Highly recommend!!"
},
{
"reviewID": 7308652,
"hotelid": 741,
"userName": "Ray8",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Largo, FL, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 3,
"title": "Great location",
"comment": "My wife enjoyed our two day visit and found it to be a great location. The Metro was an short walk away and we had many restaurant choices."
},
{
"reviewID": 7309812,
"hotelid": 713,
"userName": "Da59",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Albuquerque, NY",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location",
"frequencyID": 3,
"title": "Hotel is very nice",
"comment": "The only problem is the AC - thermostat said 60 degrees, but it was more like 75 degrees. Maintenance changed the filter which was very dirty, but it never got any cooler. That was the only thing we found that never changed. Otherwise, it was clean, staff was very nice and our food was excellent. If you have a pet, there were plenty of those to go around that were staying there! Laundry services would have been nice to have."
},
{
"reviewID": 7310024,
"hotelid": 102,
"userName": "RonM",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Huntington Beach, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel seems to be good for both the business and leisure traveler. Free parking in covered garage.",
"frequencyID": 3,
"title": "Great Value, nice property",
"comment": "I checked in somewhat early as my business meeting was rescheduled to the afternoon from morning. The front desk was more than welcoming and allowed me to check in about noon and offered me a suite upgrade which I accepted (I'm BPG Platinum). I didn't use any of the facilities as I was there only one night but in general, the property and staff were more than adequate. I don't understand why on some of the travel websites this hotel gets less than average reviews, in my opinion, this property is nice and more than par to the standards of a typical nice Belvoir. No complaints on anything. I have to be back in the area in two weeks and I will book this hotel."
},
{
"reviewID": 7310097,
"hotelid": 1364,
"userName": "jeffrey61554",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pekin, IL, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "there maybe a 50 dollar deposit for the room other than that it was a good hotel",
"frequencyID": 1,
"title": "good family time",
"comment": "our stay was good but we did not know about the 50 dollar room deposit that had to be paid but got back when we left-- but the negative was we booked our rooms back in April and was told that we would be next to each other on the same floor but when we arrived we were on two different floors, but they fixed it to where we were aleast on the same floor.But on a very brighter note the manager of the bistro14 (dave) was awesome to help my parents celebrate their 49th wedding anniversary."
},
{
"reviewID": 7310173,
"hotelid": 421,
"userName": "Orient",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 4,
"title": "Good Location, Small Room",
"comment": "Good location and convenient access to members' lounge, which serves good breakfast and snack and is efficiently laid out. The staff there don't bother you but are very helpful in case you have any questions. The cleaners for our room however are mediocre at best - sheets aren't changed and glasses aren't replaced. We were also surprised to find out that the hotel charges storage fee for each piece of luggage stored there (for only a few hours), which was unexpected for a 5-star hotel."
},
{
"reviewID": 7310204,
"hotelid": 1400,
"userName": "Boone2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is is a great example of a Belvoir in terms of decor and ambience. It is well kept. There is a large convention center next door. That can greatly detract from the service and attention to guests.",
"frequencyID": 4,
"title": "great before....but not this time.",
"comment": "I've stayed at this hotel multiple times. It is a well kept hotel. The ambience and facilities exceed that of most Belvoir properties. The staff is also exceptional. Front desk, valet, and wait staff are all friendly and professional. We have enjoyed this property many, many times and continue to choose it when visiting Kansas City. However, we will look elsewhere for our next visit. We arrived to a completely full hotel (based on adjoining convention center event - so call ahead and check). This meant that a very simple request, adjoining rooms, was not met. As a platinum member, I expect a reservation request made months in advance to be met. When traveling with our children, we want adjoining rooms. An upgrade is always nice, but adjoining rooms are essential. When we asked for a rollaway bed, we were told they were all taken, but we could have an air mattress. The air mattress was deflated by the morning. We were told we could move to adjoining rooms the next day. That was reasonable and we thought one night with full occupancy meant we could overlook the negatives of the first night. The next day, we were told by several staff members that the hotel was going to be so empty, that they were only using a few floors. What that meant was that we did indeed get adjoining rooms, but we were next to a barking dog and surrounded by slamming doors, and directly across from an ice machine that was used throughout the night. It also meant that the restaurant, which we really enjoy was closed for dinner one night. It also meant that there was construction noise in many areas. Apparently, when hotels are low occupancy, many projects are completed. The bottom line is that this is a great hotel. It is well kept. It is also staffed with friendly and professional people. However, call in advance and find out about occupancy! Too full and customer service and guest loyalty are not met. Too empty...you might regret the choice. I've had several great stays here, this one was well below my expectations."
},
{
"reviewID": 7310621,
"hotelid": 15,
"userName": "Jonn",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Needham, MA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "A Bit Under Par",
"comment": "When we made the reservation, the website told us any room could accomodate an extra fold out bed (we had another friend staying with us the second night). However when we asked we were simply told no that it was not possible and my buddy (6'6\") was left to sleep on the floor/love seat."
},
{
"reviewID": 7311132,
"hotelid": 1776,
"userName": "QBANINNYC",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms need TLC",
"frequencyID": 4,
"title": "Rooms needs TLC",
"comment": "Room has signs of wear. Needs some TLC."
},
{
"reviewID": 7311208,
"hotelid": 802,
"userName": "Fireworks",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Illinois",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful view of falls",
"frequencyID": 1,
"title": "Needs quickly satisfied",
"comment": "Everything was great, except the air conditioner was not working real well, but we told someone and left for a while. When we came back, the room was very cool."
},
{
"reviewID": 7311283,
"hotelid": 270,
"userName": "pouchkie",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "penna",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "front desk help",
"comment": "We arrived early and pre-registered. from there we went to the pool until our rooms(2) were ready. When we went back to the front desk, they asked to see everything all over again. I said we already pre-registered and pointed to a man behind the desk who we spoke with not 1/2 hr before. He said he didnt't recognize us so I had to go back to the pool area to get my paperwork AGAIN. for being BPG members I thought that was unnecessary. Also on check out day, we had arranged for a late check out and so we went out for breakfast. Upon returning to our rooms, the keys would't work. The front desk never saw we had late check out and so at 11am, the keys were usless. Very annoying. We were very disappointed with the service. This was our 2nd time at your hotel."
},
{
"reviewID": 7311369,
"hotelid": 196,
"userName": "KathyH",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Winnipeg, MB, Canada",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location in downtown",
"frequencyID": 3,
"title": "Great place to stay while in Chicago",
"comment": "We loved our stay at the Belvoir. Great location. Wonderful view of the river and all the buildings, boats and activities going on around us. It is close to all the activities that downtown Chicago has to offer. Other than the guy hailing cabs for people, all the staff were very helpful and GREAT."
},
{
"reviewID": 7311370,
"hotelid": 392,
"userName": "husker63",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sioux Falls, SD, USA",
"arrivalMonth": "6/2021",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great restaurant",
"frequencyID": 2,
"title": "Reservation",
"comment": "The stay was great, but I was expecting two connected rooms with double beds instead of a king with a pullout couch. (I called three or four days before and changed from the original reservations."
},
{
"reviewID": 7311391,
"hotelid": 1130,
"userName": "JBGA",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Columbia, MD, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location next to lake for strolls and access to restaruants, mall, and movie theaters",
"frequencyID": 2,
"title": "Welcome relief from power outage",
"comment": "Very friendly reservation clerk who helped secure room for pet during recent power outage. Lots of folks at hotel with pets and this was a wonderful accomodation with no extra fees and lots of lawn for taking care of business. Looked like folks were also picking up after pets as we didn't see any leavings in back or in front. Rooms were spacious and clean; comfortable beds and bedding. Only problem we had was frequent loss of signal on digital TV but overall very happy to have the availability during the area power outages."
},
{
"reviewID": 7311459,
"hotelid": 1776,
"userName": "Michele80",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Good Price and Location, BUT Loud AC",
"comment": "The hotel itself is excellent and perfect location, and excellent view from the 25th floor; However the AC is so NOISE that woke me up all night long each time it would go on. It was nice and quite when off, but it would startle me each time it come back on - so we could not sleep and we were very tired the next day to do Philly tourist stuff."
},
{
"reviewID": 7311623,
"hotelid": 350,
"userName": "Jinty56",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Lakewood, WA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great views and comfortable beds",
"frequencyID": 2,
"title": "Overnight in Anchorage",
"comment": "After spending 3 weeks in a village in rural"
},
{
"reviewID": 7311851,
"hotelid": 3576,
"userName": "Jo108",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location for Amway Center events",
"frequencyID": 2,
"title": "Great for Concert Trip",
"comment": "Perfect location for concerts at the Amway Center. Thanks for the hotel shuttle over to the Amay! Great service at check in with lots of info and coupons given for area eateries. Second time staying there and will stay again."
},
{
"reviewID": 7312072,
"hotelid": 127,
"userName": "annie49",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "what a view!",
"frequencyID": 1,
"title": "beautiful hotel",
"comment": "this was my first vacation in 3 years. thank you so much for making my fiance and mine so nice. you have a great hotel. the view from our room was lovely.loved watching the navy ships roll in, in the morning.keep up the good work. we will be back!"
},
{
"reviewID": 7312311,
"hotelid": 1725,
"userName": "Brookline",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent food! Must try room service!",
"frequencyID": 4,
"title": "Great Belvoir!!!",
"comment": "So many great things about this hotel! Free parking. Excellent food (all healthy, just try their room service) and it was very reasonably priced. The food presentation is more like what you'd find in a gourmet restaurant! Kids loved the pool and jacuzzi. Free WiFi. Of note, our kids are 10 and 8, and we came to visit Legoland and SeaWorld. I picked this hotel because of its great reviews. When we got here, folks told us it would take 1.5 to 2 hrs to drive to Legoland! Well, it actually only took us 1 hr and we were driving 65-70mph. We did notice people drive pretty slowly around here. The stay here was so good that the distance did not bother us. Seldom was there traffic and the hotel is right off of Route 4, the main vein to all the parks. Very convenient! BTW - as BPG member, we used the Club Member Lounge. Again, food is great here! Good selection for breakfast. Snacks in evening ranged from spring rolls to chicken pot pies to quiches and skewers. Not bad!"
},
{
"reviewID": 7312801,
"hotelid": 691,
"userName": "LLBeans",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "NEW CASTLE, DE",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "NO FREE INTERNET",
"frequencyID": 2,
"title": "Beautiful entrance buttttt",
"comment": "coming in the hotel was beautiful and for the price I thought great deal but after checking in and getting in the room I found they had no microwave, dim lighting and NO FREE INTERNET ecept for having to set down in the hotel lobby to access it or paying additional for it... THIS WAS A BIG NEGATIVE FOR ME!!!!! just comparing for the price these little perks makes all the difference for me.... with all of the upgrades some things should have been a given...."
},
{
"reviewID": 7312897,
"hotelid": 1727,
"userName": "vvbatboy",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "not so good for the money",
"comment": "I found this Grandbourne hotel be to lacking."
},
{
"reviewID": 7313234,
"hotelid": 664,
"userName": "josean",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location",
"frequencyID": 2,
"title": "great hotel",
"comment": "great hotel, great beach, great location"
},
{
"reviewID": 7313396,
"hotelid": 1784,
"userName": "bray929",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Winnsboro Texas",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Outstanding in all regards",
"frequencyID": 1,
"title": "Overall rating",
"comment": "From the front desk, to the restaurants, to to valet attendents, this was an outstanding experience."
},
{
"reviewID": 7313471,
"hotelid": 214,
"userName": "Artist",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 3,
"title": "Pretty good stay!",
"comment": "I stayed there for three night for attending the conference at Stanford and had a pretty good experience. I would recommand it to otheres!"
},
{
"reviewID": 7313715,
"hotelid": 3205,
"userName": "gaille",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "6/2011",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is safe and secure and the staff is well trained and responsive.",
"frequencyID": 4,
"title": "Good Experience",
"comment": "We stayed at the hotel for one week recently and had a very positive experience. The staff was receptive to our needs and the location was perfect for what we wanted to do. The 16th St Mall is active with a wide variety of persons, so be prepared for whatever you come across. We upgraded to a suite and enjoyed having the extra space for our family."
},
{
"reviewID": 7313891,
"hotelid": 139,
"userName": "WeeklyTraveler",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The hotel needs to pay much more attention to details",
"frequencyID": 4,
"title": "Not the best",
"comment": "Deficiencies make you wonder just how well run this hotel really is. Out of some food items in club lounge during breakfast. Had reserved and received confirmation for a suite upgrade, but room was given away before we arrived. Room we were given instead had light bulbs out and non-working air conditioner. Outdoor pool needed to be cleaned badly. Even the club level room we were given was small with small bathroom. One positive -- the front desk stepped up and offered 7,500 points (2.5 x the points for a free night at this hotel) for the bad experience."
},
{
"reviewID": 7313985,
"hotelid": 94,
"userName": "rtnk",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice suites",
"frequencyID": 2,
"title": "Upgraded to a top floor room",
"comment": "I was upgraded to a 19th floor suite without being asked and it was a nice surprise. We loved our room and we also received complimentary breakfast coupons which was a great bonus. One thing I would like complain is that the night crew (even the front desk staff) should pay more attention to the cleanliness of the hotel. One of the elevators was messy and one of the rooms on my floor had an empty beer case left in front of the room (in the hallway) that didn't get cleaned up until the next day. We noticed the night staff (front desk) playing with a computer that is mean to be used by the guests instead of patrolling the hotel to make sure it's kept clean."
},
{
"reviewID": 7314199,
"hotelid": 3175,
"userName": "Stanley13",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2011",
"datePosted": "7/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great location, but....",
"comment": "This is a great location and the rates are very reasonable, but the room that we stayed in had very dirty carpet. It certainly needed cleaning and probably should be replaced. Room 601."
},
{
"reviewID": 7314723,
"hotelid": 1727,
"userName": "Lema3",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Long Beach, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Front desk was helpful and friendly",
"frequencyID": 1,
"title": "Great front desk staff",
"comment": "The front desk seemed short staff. Felt bad for the staff because they were doing a million things, but still smiling. Janice was great. Area seem a little scary at night, but overall it was a nice hotel."
},
{
"reviewID": 7314888,
"hotelid": 127,
"userName": "jas61",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2011",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Weekend Stay",
"comment": "My family liked the hotel, and the staff were really friendly. We will come back again."
},
{
"reviewID": 7314922,
"hotelid": 1552,
"userName": "JeJe75",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco",
"arrivalMonth": "7/2011",
"datePosted": "7/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not great recognition of Gold Status, no access to Club Lounge if you are \"only gold\". Parking attendant are not proactive.",
"frequencyID": 4,
"title": "No Club lounge access if you are \"only Gold\". Poor Service, one bottle of water in room",
"comment": "Arrive by 9.00 PM, 2 parking attendants doing nothing did not bother with us until I started getting the luggage myself."
},
{
"reviewID": 7314927,
"hotelid": 83,
"userName": "Starr21",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mission Viejo, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A GREAT hotel if you want to go to Universal Studios or City Walk.",
"frequencyID": 3,
"title": "Really a wonderful stay!",
"comment": "It was really a nice stay. All staff, front desk, resturant (Billy), parking attendants were very professional, helpful and all with a smile on their face. The room was clean, beautiful linen and decor. I stayed at the Universal City, CA. There was a shuttle that was very convenient for visiting Universal City and the City Walk. Free self parking!! I can say I will be back next year."
},
{
"reviewID": 7314939,
"hotelid": 344,
"userName": "Carl",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Honolulu, HI, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent service",
"frequencyID": 4,
"title": "Excellent Service and Food",
"comment": "I have stayed many times, it is my go-to hotel when in Los Angeles. Excellent BPG recognition, outstanding service, and great food. Reception staff is top notch and a wonderful gym that is way above average."
},
{
"reviewID": 7315514,
"hotelid": 3205,
"userName": "KLo123",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The employees are rude and the hotel itself is understaffed.",
"frequencyID": 3,
"title": "Convention",
"comment": "My organization held our bi-annual convention at this hotel. From the moment we stepped into the hotel as guests, I noticed the lack of staff and respect from all employees. This hotel was severely understaffed for having not only a convention with over 800 people involved, but also several other large groups. I spoke with three gentlemen and a woman while checking in and out. The two that I spoke with checking in were very nice, but completely overwhelmed. The woman was completely rude. The gentleman I spoke to while checking out and he was very rude to me and other guests in line. And he was supposed to be the front desk supervisor. The housekeeping was slow and understaffed. Nor did they speak any English so when I asked if she could come back in 15 minutes when I was leaving, she had no idea what I was saying, so I had to vacate my room that I paid a lot of money for. Our biggest complaint was that they were not prepared for a group of our capacity. We had booked the rooms far enough in advance that there should not have been the wait we had. We had booked 2 rooms, neither were ready when we were there to check in at 3pm and one wasn't ready until 6:30 - our meetings started at 5:30. There were women in our group who didn't have rooms until after dinner had started at 8:00pm. Completely unacceptable."
},
{
"reviewID": 7315558,
"hotelid": 606,
"userName": "Sheila1313",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Iqaluit, NU, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a good stopping off point when you are travelling long distances.",
"frequencyID": 2,
"title": "Our experience",
"comment": "Our room #113 had problems which kept us up much of the night. Someone had programmed the clock to go off at 2:22AM and then again around 4:30 am. Then the toilet ran. This ttok away from the enjoyment of our stay and made our next day travel much more tiring."
},
{
"reviewID": 7315730,
"hotelid": 430,
"userName": "Momj",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent location, large enough that rooms are usually available",
"frequencyID": 3,
"title": "consistently provides excellent service",
"comment": "I've stayed here many times visiting family in Boston and I keep coming back because I know that my room will be clean and ready when I arrive, my car is well-cared for and available whenever I need it. Direct access to the Prudential stores means that weather is never and issue."
},
{
"reviewID": 7315765,
"hotelid": 1135,
"userName": "DoctorQ",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pleasant stay at a hotel with a 10 minute walk from the beach made this a quiet retreat. Many European guests added a continental feel to the hotel.",
"frequencyID": 2,
"title": "Reasonably priced for location and quality",
"comment": "Very pleased with room which was both soothing and contemporary in decor with a large, white marble bathroom. As a Gold BPG member, we were upgraded to a room with partial ocean view on a higher floor. Concierge service at the main desk was very friendly and helpful, less so at the side table to the left of the entry, where there was only one staffer, who was unable to meet the demand. He became curt with me after I had waited awhile to be helped with driving directions. I avoided him thereafter by using only the receptionists at the main desk, who always proved more helpful, and always were pleasant. The pool area was very nice, if a tad small, a problem around 4 to 7 pm when the pool filled with hordes of kids. However, the parents were very attentive to their offspring, aware of more adult tenor of the hotel, monitored splashing and all the children were exceedingly well behaved."
},
{
"reviewID": 7315819,
"hotelid": 468,
"userName": "Wendyruns",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is not worth the price.",
"frequencyID": 4,
"title": "Very Disapopinting",
"comment": "The room was dank, smelled of urine and cigarette smoke. For the price ($234/night) I expected much better. This is not a property that represents the Belvoir brand well. I am grateful that I was there for a conference and did not bring my entire family-- it would have been a vacation disaster for sure."
},
{
"reviewID": 7315859,
"hotelid": 914,
"userName": "joed31",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Rochester Hills, MI, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fabulous service",
"frequencyID": 4,
"title": "An Exceptionsl Service Experience",
"comment": "This is a wonderful property with an exceptionally friendly and accommodating staff. Great amenities and a beautiful location."
},
{
"reviewID": 7316295,
"hotelid": 1556,
"userName": "majessa",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Las Vegas, NV",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Affordable and consistent",
"comment": "We've stayed here a few times. The price is always fair and it's close to Downtown, SeaWorld and the beaches. The hotel is starting to get a bit beat. but nothing to make it look uninviting etc."
},
{
"reviewID": 7316307,
"hotelid": 430,
"userName": "Reid",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Saudi",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is great",
"frequencyID": 2,
"title": "facilities needs improvement",
"comment": "I was frozen in the room because of AC malfunction."
},
{
"reviewID": 7316308,
"hotelid": 1776,
"userName": "Ray20",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "7/2011",
"datePosted": "7/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is old! The major advantage however is that the location is excellent.",
"frequencyID": 4,
"title": "This hotel is old and needs a lot of improvement",
"comment": "I expected much better from this hotel. While the room was good and I got upgraded to the club floor because I am a platinum member, the facilities were below average. The club lounge looks shabby and old. The front desk has average service, they never pick up the phone. I tried calling room service and the front desk about 5 times at night and got no response. I was in a suite on the 26th floor and had to go down twice, once because they deactivated my room key and the second time because there was a cockroach in my room! and I could not get through to anyone in Guest Services. The people at the front desk seemed almost annoyed that I had come down to tell them about this. I travel quite a bit and the other Belvoirs I have been to are definitely not like this. I really hope the hotel gets the facelift it so badly needs."
},
{
"reviewID": 7316312,
"hotelid": 460,
"userName": "Holyloktar",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great central location to everything in Seattle.",
"frequencyID": "",
"title": "Great hotel; room keys need help",
"comment": "This hotel is in the city center of Seattle and a perfect location to get to anywhere. The Sound Tranzit station is just a block away where you can take the train to the airport, the stadiums and anywhere in between. It is within walking distance to Pike's Market which is always a fun place to walk. It's also within walking distance (a few blocks) to the Underground tour which is quite interesting."
},
{
"reviewID": 7318339,
"hotelid": 1236,
"userName": "RobBob",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "North Carolina",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service, clean and comfortable",
"frequencyID": 3,
"title": "Nashville downtown",
"comment": "The staff provided excellent service. The greeting at the front desk was 1st rate, we very made to feel as a guest, not just a customer. The room were clean and very comfortable. Morning breakfast was really good, they even had lox on the buffet, which we would not have expected in Nashville. Our server also offered coffee to go as we were leaving. Only things that could have have been better are it took a while to get an elevator and it would have been nice if the pool had a changing room, showers and hot tub. Overall, an A++"
},
{
"reviewID": 7318417,
"hotelid": 1327,
"userName": "HappySleeper",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Restaurant staff is cheerful and helpful!",
"frequencyID": "",
"title": "Super clean, comfy beds, helpful staff!",
"comment": "We stayed for 4 nights while attending the convention of Jehovah's Witnesses in Ogden. We found the room to be impeccably clean, the beds super comfy, and the staff truly helpful."
},
{
"reviewID": 7318507,
"hotelid": 83,
"userName": "Deji",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff are great. Very freindly and very helpful",
"frequencyID": 4,
"title": "Awesome staff make for an awesome stay",
"comment": "The staff here is A+. From Sam, Max, Emeka, Joey and more at the front desk to Penny at the Mix bar. They are always very friendly, helpful and professional. Its nice to know that most of them have been there for years and understand the needs of their guests."
},
{
"reviewID": 7318520,
"hotelid": 1556,
"userName": "speedjunkie",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Irvine, CA, USA",
"arrivalMonth": "6/2011",
"datePosted": "7/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The side facing the freeway is extremely noisy. Request a room facing the opposite side.",
"frequencyID": 3,
"title": "This location seriously needs a renovation!!!",
"comment": "It's been a while since I stayed at this Belvoir location and now I remember why I have not been back for such a long time. This location seriously needs a renovation. The room lacks good sound insulation (you can hear the traffic from the freeway very clearly), the shower water pressure is very weak and overall needs a lot of work. This location is quite run down and needs a lot of attention. I will probably never stay here again."
},
{
"reviewID": 7318525,
"hotelid": 914,
"userName": "MemeG",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cary, NC",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's in the perfect location, the staff are extra friendly and the food at Rusty's is the best.",
"frequencyID": 4,
"title": "Always a Pleasure",
"comment": "I always enjoy my stay at this Belvoir and will come back every year. Thank you so much for always making me feel welcome and safe, even during a tropical storm. :-)"
},
{
"reviewID": 7318750,
"hotelid": 460,
"userName": "YVRKim",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic location. One thing that is disappointing, though, is that the hotel wanted to charge me to ship my phone charger back to me, which was mistakenly left in the room after check-out. Upon calling the hotel the following day, I was told that I would incur the shipping expense. As a loyal BPG member, this was disappointing, as I recall another hotel property I've stayed at where I also accidentally left an item -- and they shipped it to me at no cost to me, no questions asked.",
"frequencyID": "",
"title": "Nice stay, superb location",
"comment": "We make at least two family weekend trips to Seattle a year, often staying in Bellevue, but sometimes treating ourselves to a downtown stay. The Belvoir's location is unbeatable, however, the expensive Valet parking is truly a deterrent for us staying here each time we visit."
},
{
"reviewID": 7318768,
"hotelid": 421,
"userName": "Bob15",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Austin, TX",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nicely rennovated hotel in a great location.",
"frequencyID": 3,
"title": "Great stay",
"comment": "I had a wonderful time at this hotel. Quick check-in and great service at the hotel. My room was very nice and quiet. The location of the hotel is perfect for pleasure or business; close to everything but still a bit removed from the most noisy part of Times Square. I highly recommend this hotel."
},
{
"reviewID": 7318816,
"hotelid": 127,
"userName": "RK52",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Good but Lacking",
"comment": "Nice hotel. Great view, clean room. When we arrived I asked for a roll-away. We got to the room and noticed there were no wash cloths so I called to request some. We waited 45 minutes but neither arrived. I called and again requested the bed and towels. She apologized, said they we backed up. She said we didn't need to be in the room as long as we didn't have the \"do not disturb\" on the door, they would bring it in. Before we left, the towels arrived. When we got back to the room at 2am, no bed. I called again and had to wait another 15 minutes or so before we FINALLY got the bed. Very Frustrating!!!!"
},
{
"reviewID": 7318821,
"hotelid": 171,
"userName": "GChambers",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fayetteville, NC",
"arrivalMonth": "7/2012",
"datePosted": "7/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nice location but everything else was disappointing.",
"frequencyID": 2,
"title": "This is a Belvoir???",
"comment": "Wow where do I start... Pros: Location Cons: Painfully slow check-in due to lack of desk clerks and no management visible; guest rooms not ready on time (it was 10pm and had to wait an hour for a clean room); valet parking is $22 per day SURPRISE!!! If you want to walk 2 blocks away you can self park for $8 what a deal! a/c in room kept it barely cool enough to stay in room and I was in the prestigious 10th floor... ummm yeah; 10th floor \"suite\" not worth the money no fridge, small tv, very blah... can do much better in a regular room at most other major chains; 10th floor breakfast was a joke... completely understaffed and little available to eat. Lady working the breakfast room did not have a clue as she was busy replenishing the coffee cream while there was nothing to eat and a room full of pretty upset people (I paid extra for this???); everytime I walked past the front desk it was basically pandamonium with no management in site... long lines full of upset people."
},
{
"reviewID": 7318901,
"hotelid": 1776,
"userName": "Joe1354",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "7/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Mediocre Hotel",
"comment": "I have stayed at this hotel numerous times. Unfortunately, the rates in Philadelphia are pricey. So, I end up staying here. I wish I could stay somewhere else, but as a loyal Grandbourne customer - have to stay here. The rooms are run down, staff has been inefficient. Inevitably, there seems to be a problem with my reservation every time I check in, as well. I hope they get their act together - as unfortunately, I'm sure I will be here again."
},
{
"reviewID": 7318971,
"hotelid": 115,
"userName": "FTRPLT",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Huntsville, AL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is not an acceptable place to stay.",
"frequencyID": 4,
"title": "The Worst Belvoir I Have Ever Stayed At",
"comment": "I have enjoyed quality service and facilities with Belvoir all over the world. However, the Birmingham, AL Belvoir is a glaring exception. Service is non-existent at the Birmingham Belvoir. Its hallways and carpets are horribly stained, the rooms stink (literally), and the air conditioning in the three rooms I tried to stay in was unable to cool the rooms to anything below 90 degrees F. My children's rooms had the same issues. We will never stay there again. Never."
},
{
"reviewID": 7319246,
"hotelid": 468,
"userName": "DH72",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Allen, TX, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Summer Vacation",
"comment": "Our room was not cleaned each day. Toilet was broken. Counters and floors were dirty and sticky. Hotel staff all around was unhelpful."
},
{
"reviewID": 7319614,
"hotelid": 1474,
"userName": "Mickey57",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "The staff is great",
"comment": "We thoroughly enjoyed our stay at the Read House Hotel in Chattanooga. The front desk, housekeeping, and valet staffs were extremely helpful and professional. They really set the standard for great customer service! The room was very clean and spacious with nice amenities. The only minor disappointment was that the hot tub was out of order while we were there."
},
{
"reviewID": 7319807,
"hotelid": 607,
"userName": "kim120",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alexander City, AL",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "excellent",
"comment": "I will be back!! Wonderful place to stay!!"
},
{
"reviewID": 7320029,
"hotelid": 468,
"userName": "rbarbourfl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tarpon Springs, FL, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, location, location!",
"frequencyID": 2,
"title": "Location is awesome!",
"comment": "Next to the hotels on the monorail system, the Swan and Dolphin are the best located hotels on the Disney property! Be sure to watch the Epcot fireworks from your room or on the Boardwalk. Great pool!"
},
{
"reviewID": 7320161,
"hotelid": 95,
"userName": "Melton",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Every room has a microwave and mini-refrigerator.",
"frequencyID": 2,
"title": "Great outdoor pool for swimming laps",
"comment": "We selected this hotel because of its proximity to the Plaza. We had read some negative reviews but had no problems with our accommodations."
},
{
"reviewID": 7320323,
"hotelid": 1113,
"userName": "Sperry8",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Every room is a suite",
"frequencyID": 4,
"title": "An old hotel - but priced right",
"comment": "This is an older hotel in need of renovation, but the price is right. The rooms are all suites and you get a little refrigerator and nice living room. The pool is nice - although the seating area is average, but they do have a nice hot Jacuzzi. Sadly, they make you go to the front desk to get/return towels. The staff is super friendly and parking is free. Platinum guests aren't upgraded (since every room is a suite), but they do get free breakfast. It's a decent spread - nothing fancy, but will help you start your day right. Eggs, bacon, potatoes, & yummy fruit. I'd stay here again, especially for the price."
},
{
"reviewID": 7320500,
"hotelid": 468,
"userName": "patrickg",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great acess to disney",
"frequencyID": "",
"title": "july 2012 trip to dolphin",
"comment": "great location and disney access. large hotel so when things go wrong...takes time to resolve"
},
{
"reviewID": 7320649,
"hotelid": 344,
"userName": "Annalee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's perfect.",
"frequencyID": 4,
"title": "Awesome Hotel...Great Location",
"comment": "The hotel is right next to LAX, and not a far drive from Venice Beach or the Santa Monica Pier. The staff was very friendly, and the room service/bar food was the best I've ever had in a hotel. We met some awesome people, including some of the builders/filmers for the X Games, and ended up staying almost an extra week because we enjoyed our stay so much. I will definitely be staying here again! The fitness center was nothing short of amazing and the pool was heated to a wonderful temperature so we could swim comfortably at night."
},
{
"reviewID": 7320731,
"hotelid": 832,
"userName": "tesh",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "richmond va",
"arrivalMonth": "6/2012",
"datePosted": "7/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the staff is great",
"frequencyID": 3,
"title": "Very Happy",
"comment": "I have stayed at this hotel many times. The staff is great. The rooms are nice, The club lounge is really nice. It's a great feature of certain customers. I would recommend thus hotel over and over again."
},
{
"reviewID": 7321038,
"hotelid": 127,
"userName": "JPSP",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "There are other Belvoirs' or BPG properties in the area that offer better deals.",
"frequencyID": 4,
"title": "Not up to Belvoir standards",
"comment": "Upon arrival BPG Event Planner did not receive any reward gift non an up grade."
},
{
"reviewID": 7321116,
"hotelid": 3052,
"userName": "Zaphod",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA",
"arrivalMonth": "6/2012",
"datePosted": "7/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Sightseeing",
"comment": "The hotel is just fine when you want to do downtown Manhattan sightseeing. The rooms are a bit small, but okay if all you want to do is sleep there. Free internet is available in the lobby. A real breakfast from the hotel restaurant is very expensive, so it will have to be something from the coffee shop in the lobby or from Dunkin Donuts across the street."
},
{
"reviewID": 7321685,
"hotelid": 814,
"userName": "Joe28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Largo FL",
"arrivalMonth": "6/2012",
"datePosted": "7/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fabulous food and amenities and helpfulness of staff",
"frequencyID": "",
"title": "This hotel has one drawback.",
"comment": "As far as we are concerned this hotel's bathroom are somewhat small compared to other Belvoir hotels. I noticed in this hotel that there are no towel racks installed in the bathroom, therefore precluding one from utilizing the towels more than once. This negates the efforts of the hotel to conserve energy and expense of reusing the towels more than once.'"
},
{
"reviewID": 7321995,
"hotelid": 171,
"userName": "Avalanche1",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Norfolk, VA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Needs Improvement",
"comment": "We requested an early checkin for noon, we arrived at 2:30pm and were advised that our room was not ready yet and to come back closer to checkin time at 3:00 - went back numerous times and at 4:15 were given the room key, proceeded to the room which was not ready yet, the housekeeping staff were still there. The hall on the 2nd floor was a disaster, there were mini refrigerators lining the hall, trash bags piled all over, cleaning carts and towel racks everywhere. It looked like someone had trashed all rooms. We went back to the front desk and asked for another room. We were given another one and also club privileges, but the keys were not activated."
},
{
"reviewID": 7322596,
"hotelid": 3077,
"userName": "Jenny2723",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Woodbury, MN, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not accommodating for wedding blocks.",
"frequencyID": 2,
"title": "Awful for wedding accommodations",
"comment": "When I chose this hotel for guest accommodations for my wedding night, I didn't know there was a distinction between guests and \"club guests\". This meant that none of my relatives who booked rooms were given the \"complimentary breakfast, afternoon hors doeuvres and a variety of beverage options\". I was horribly embarrassed that my wedding invitations mentioned features that were only given to guests if they paid for suites. It wasn't clear enough on the website or in my communications with the hotel rep. When I spoke with the hotel staff about it the night of my arrival, they wouldnt offer anything other than that guests could pay the additional cost for the club level, meaning they would have to pay $30 more per room, would still have their regular rooms but could then have access to the 5th floor for the complimentary items. I also thought a \"block of rooms\" meant everyone would be on the same floor and had planned on everyone joining me while my hair and makeup was done in my suite on the wedding morning, however, I was on the 5th floor and everyone else was on the 3rd or 4th and the elevators didn't allow guests to go further than the floor that their room was on. Those without a room key couldn't use the elevator at all so when my stylist arrived and then later the photographer, I had to go down and get them (even though I was busy with other things). Then I had to have someone go down to the other floors with my room key every time a family member was ready to come up to my room, so my phone was ringing nonstop. It was a huge hassle and I very much regretted choosing Belvoir during both nights of my stay. Also, the shuttle that I arranged to come pick up guests from the venue at midnight went to the front entrance, but everyone was expecting it at the back entrance (where it had earlier dropped them off), so everyone missed the midnight shuttle and had to wait outside for almost an hour for it to come back. This was all extra stress that I did NOT need on my wedding weekend."
},
{
"reviewID": 7322784,
"hotelid": 96,
"userName": "KJ2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent hotel",
"frequencyID": "",
"title": "Great stay",
"comment": "Had a great time. Front desk staff was exceptional at check in. Everything we wanted to do was within a 10 mile radius. Will definitely stay there again."
},
{
"reviewID": 7323847,
"hotelid": 954,
"userName": "Sunsetclub",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Haleiwa, HI, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff works extra hard to please the guests.",
"frequencyID": 2,
"title": "Staff accommodates your needs",
"comment": "My husband and I had just gotten off a red eye flight and got to the hotel at 10:30 a.m. We were so tired! But I knew that check in was much later. I approached the desk and asked if there was a chance to check in early and they said, no problem. We were able to get the blessed rest we needed right away without having to wait around. I have stayed at this hotel numerous times and I'm always amazed at the great service. Everything was top rate from the room to the bar and restaurant. Never disappointed. We will definitely stay here again!"
},
{
"reviewID": 7323960,
"hotelid": 421,
"userName": "Reggiemk12",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Scottsdale, AZ, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The housekeeping is very inconsistent.",
"frequencyID": 2,
"title": "Needs Improvement",
"comment": "We had a lot of trouble with housekeeping during our one week stay. The cleaning performed varied daily. There was no consistency. They did not clean the bathroom unless we asked for it to be done. Same for vacuuming. At times the beds would not be made. The trash was not emptied daily even when overflowing. The coffee and tea were not replenished unless specifically requested. The housekeeping was not what I would expect from a Belvoir. They just did the least amount possible that they could get away with. They even fought with us when we asked for an additional comforter giving us the third degree about why we needed one and what we were going to use it for. We brought the issues to the attention of the housekeeping managers who apologized but the fact that the room was not cleaned daily makes me question returning to this hotel the next time we are in NYC. The housekeeping service was not what one expects from a Belvoir hotel and certainly detracted from our stay."
},
{
"reviewID": 7323967,
"hotelid": 1727,
"userName": "BrooklynTraveler",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pennsylvania, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Hotel & Staff",
"comment": "Pros:"
},
{
"reviewID": 7324085,
"hotelid": 196,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Texas, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Accommodating Staff",
"comment": "When I got there I was booked for two rooms. My friend and I went to the first room and it was under construction. The room should have been taken off the list but it wasn't. I went downstairs a little upset, but I didn't show it. A young lady changed the room but only King rooms were available. She upgraded the room and included complimentary breakfast. She was very nice and thanked me for being nice. The next day when my other guest arrived, we went back down stairs and got two double rooms. The staff were very accommodating and even moved the things out of one room. The hotel staff was very nice and the Hotel is in a great location! I would highly recommend anyone to stay here."
},
{
"reviewID": 7324189,
"hotelid": 270,
"userName": "beth26",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great location, uncomfortable beds",
"comment": "We stayed for two nights. Positives: access to the pool, location of hotel to shopping, pleasant front desk staff. Negatives: extremely uncomfortable beds (the sheets and comforter were extremely crispy, almost like the paper cover on the doctor's table, and the mattress was murderous to my back). Also, we reserved a deluxe room which should have had a microwave and fridge. When we checked in, we were told they would have to bring those items to us, as they were out of the rooms. Fine. After my second phone call, they brought the fridge, but not the microwave. I called about that, but it was never brought and we gave up hope for it. I have had excellent experience with Sherton in the past, but am hesitant to try again for fear of the uncomfortable beds."
},
{
"reviewID": 7324259,
"hotelid": 127,
"userName": "Dick88",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maryland, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't trust the reservations.",
"frequencyID": 2,
"title": "Faulty reservation; mediocre room",
"comment": "I had booked a room in April for a king room in the Marina Tower (where our meetings were). When I arrived, they had be down for a twin room in the Bay Tower. They switched me to a king room (with a nice view), but would only put me in the Marina Tower if I paid a $35/night upgrade fee for a suite. Im not authorized to do this. There were other problems with the room. The light switch at the room entry only lights the entryway. There was no light to see the switches to the other lights, so I had to grope in the dark, not a very safe practice. The bulb in the desk lamp was burned out. The desk was too tall relative to the chair height. I had to reach up to use my computer or write (and Im 5-10 tall). This was neither comfortable nor ergonomic. They tried to deliver a package to my room at 10:30 p.m., after I had gone to bed. On a minor note, the coffee service tray was incomplete on the first night."
},
{
"reviewID": 7325374,
"hotelid": 954,
"userName": "Flyer32",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It has the poorest service of any BPG hotel I have stayed.",
"frequencyID": 4,
"title": "Worst stay",
"comment": "Upon arrival and check in, I was told gold members do not receive upgrades. I was given a room with a view of a back alley and garbage. When I called the front desk and asked for a better view, I was told they would call me in room after checking for something better but they never responded."
},
{
"reviewID": 7325406,
"hotelid": 177,
"userName": "Flyer32",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent staff",
"frequencyID": 4,
"title": "Great Hotel",
"comment": "This is an excellent hotel. I loved my stay."
},
{
"reviewID": 7326465,
"hotelid": 171,
"userName": "Chick53",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Keyser, WV",
"arrivalMonth": "6/2012",
"datePosted": "7/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very nice!!",
"frequencyID": 2,
"title": "Awesome facility",
"comment": "We selected this hotel due to its central location. We were able to travel easily to Williamsburg and the surrounding beaches as well as enjoy the harbor at Norfolk. We were afforded the luxury of an upgrade to the Club Level; which was awesome. The staff in the Club lounge were very personable and eager to meet your needs in a very cheerful manner. Our room was harbor side with a small balcony; which gave us a wonderful view of the harbor. The staff at the front desk were very busy; however they greeted you in a very professional and courteous manner. The valet attendents were also first-rate. They were energenic and courteous. Overall I would have to say this facility provided us with a wonderful mini vacation that was more than we expected. We will definitely consider this again; hopefully in the near future."
},
{
"reviewID": 7326761,
"hotelid": 2017,
"userName": "emme708",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Marietta, GA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Value",
"comment": "Who knew that an airport hotel could be this good? Never had any idea I was near an airport until I needed to get my flight - very convenient. And only minutes from historic Charleston."
},
{
"reviewID": 7326827,
"hotelid": 1556,
"userName": "Rich7568",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York",
"arrivalMonth": "6/2012",
"datePosted": "7/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The parking fee is $14 but you can park on the street at night.",
"frequencyID": 4,
"title": "Ok hotel",
"comment": "There are two things about this hotel that I didn't like. One being the dirty smell in the hallway on the 9th floor. There were a big pile of sheets left on the hallway floor for two days but the smell was there the first day and stayed there until the last day. Room was fine. The other thing is the parking fee. $14 per day. Just so people know you can park on the street in-front of the hotel at night and not pay the parking fee."
},
{
"reviewID": 7328905,
"hotelid": 380,
"userName": "TexasSandy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "LaPorte, Texas",
"arrivalMonth": "6/2012",
"datePosted": "7/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "GREAT LOCATION",
"frequencyID": 2,
"title": "GREAT LOCATION",
"comment": "When we initially saw our room, we were a little disappointed in the small size, and considered an upgrade. Since the hotel was full and no upgrades were available, we decided to make the best of it. Turns out that the excellent location of the hotel, and the value for the money we paid for our vacation package through American Airlines vacations made it the best vacation we could have asked for. Absolutely pleased with the accommodations and location."
},
{
"reviewID": 7329104,
"hotelid": 96,
"userName": "Happihapa",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Austin Texas",
"arrivalMonth": "7/2012",
"datePosted": "7/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pet Friendly!!",
"frequencyID": 3,
"title": "Downtown Dallas",
"comment": "This was my second stay at this hotel and I plan on keeping this one on my list. It has been recently renovated and is very clean. The price is right and the staff is friendly. Plus its pet friendly!!! The only downfall is that its not in the middle of downtown, but it's a very short drive to all the sights."
},
{
"reviewID": 7329541,
"hotelid": 151,
"userName": "DianeR",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "GREAT location to view NYC's Macy's Fireworks",
"frequencyID": 2,
"title": "Fireworks BOOM to fizzle???",
"comment": "My family and I have stayed at the Meadowlands Belvoir for the past several years to watch the NYC Macy's fireworks and attend the Meadowlands Fair. The view from the Club Room is FABULOUS. Check-in was efficient and quick, the staff as a whole was friendly - there were 2 issues on the day of departure that I brought to the staff's attention; 1-a young child was left unattended by the pool area, he entered the hot tub and claimed to have urinated in it to one of his siblings, 2-within 10 minutes by the pool area, several (4+) LARGE (@2 inches long) bugs were found by/in the pool. I understand that issue 1 is beyond staff control in as far as they can not be responsible for another's actions esp. that of a child, but it can/should be monitored by making sure children are supervised by adults. I informed the desk of the issues and received a blanket statement that \"it has been noted and the proper staff members will be informed\" I LOVE the location of the hotel for the activities attended, bc of health issues during the summer, I can not be exposed to long periods of heat and to be able to watch the fireworks with my family from the comfort of our hotel and a/c is WONDERFUL and to be able to attend the Fair all day and not have to drive is a PLUS. I'm torn in regards to next years adventure because of the advantages of it's location but still have thoughts of the bugs in my mind and the little boys comment of urinating in the hot tub..."
},
{
"reviewID": 7329748,
"hotelid": 868,
"userName": "ND81",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Princeton, NJ",
"arrivalMonth": "6/2012",
"datePosted": "7/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Festive and Enjoyable",
"comment": "As part of a wedding, we stayed at the Mahwah Belvoir. Not only were we in a festive mood, but there were other wedding parties that just added to our great mood. Great hotel and responsive staff! (Breakfast the next AM after a late night also hit the spot!)"
},
{
"reviewID": 7329837,
"hotelid": 1130,
"userName": "DissapointedAgain",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fulton, 5, Clarksville, MD, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and decent, accomodating front desk staff. Manager on duty was awesome. Sorry that I didnt get his name.",
"frequencyID": 2,
"title": "Disappointed in Amenities",
"comment": "The rooms were fine, as expected but there was no refrigerator or microwave. They wanted to charge me $25 for a regrigerator. And I am a Grandbourne \"Preferred\" Guest. HaHa. In addition to that, the biggest disappointment is that they wanted to charge me $25 for internet! In this day and age, I'm sorry, but internet should be free!! Adding insult, I borrowed the billards equipment and they purposely decided not to give me the triangle to set the balls up \"in case I didnt know enough about billiards\". Unbelievable! The guy who made that decision should have a talking to."
},
{
"reviewID": 7330039,
"hotelid": 196,
"userName": "dawns",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Conveniently located",
"frequencyID": 2,
"title": "Would Not stay again",
"comment": "Our stay began with check in, which was suppose to be at 3, but we were not given a room until 4 (We arrived at noon)"
},
{
"reviewID": 7330099,
"hotelid": 127,
"userName": "BTPMan",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very close to airport",
"frequencyID": 2,
"title": "Nice Hotel - Value = $ for Group Rate",
"comment": "The price was OK for group rate, but if I had to pay \"rack rate\", I would say it was overpriced. Bar/grill was very good, the Harbor resturant was too pricey. Had some nice \"cubbys\" for meetings & the concierge was very helpful. Paying for parking is ridiculous.....should not if you are a guest. Fitness center very nice."
},
{
"reviewID": 7330149,
"hotelid": 995,
"userName": "112thayer",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Ask for a quiet room by the rose garden or koi pond.",
"frequencyID": 2,
"title": "Terrible road noise.",
"comment": "We have stayed here several times, and know to ask for a room facing the interior. I had the BPG elite operator make a note on our reservation and also asked at check in about a quiet room. We were assured this room was quiet and away from road noise, but alas at 11 pm we were moving to a suddenly available quiet room."
},
{
"reviewID": 7331178,
"hotelid": 1327,
"userName": "JnL86",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Sacramento, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A easy to reach location from the major interstate highways. It is \"dog friendly.",
"frequencyID": 3,
"title": "A good value",
"comment": "The Belvoir in SLC is a very good value. The rooms are exceptional and the staff is helpful and friendly. We especially liked that they are \"dog friendly\" and our dog had a great time."
},
{
"reviewID": 7331297,
"hotelid": 1282,
"userName": "Chasser213",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Milan, IL",
"arrivalMonth": "7/2012",
"datePosted": "7/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great customer service.",
"frequencyID": 4,
"title": "Great Hotel!",
"comment": "We have stayed at this hotel many times, particularly over the July 4th weekend. We have never been dissapointed! Great customer service, great location and always a pleasure to return to after a hot day in the sun listening to jazz. Thanks to everyone that makes our stay pleasant. It takes all of you to make us happy enough to keep returning. Keep up the good work!"
},
{
"reviewID": 7331374,
"hotelid": 3205,
"userName": "CO79",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Wish we had known earlier...",
"comment": "The room, beds and location are great. Our complaint is that there was a youth conference that brought seemingly1000+ teens to the hotel, making just about every space crowded with a teen mob including the rooftop pool which was entirely overrun the entire day and basically unuseable for anyone else. We know its not staff responsibilty to give a heads up when booking but would have been nice. We checked out early."
},
{
"reviewID": 7331640,
"hotelid": 1391,
"userName": "kaz119",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "6/2012",
"datePosted": "7/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Research your options carefully",
"frequencyID": 4,
"title": "Not as good as I was expecting",
"comment": "Room cleanliness was the major issue. reported the issue to management who contacted housekeeping. the problem was somewhat taken care of, but not to my standards. For 2 nights we were plagued by mosquitoes in the room. Had to have the room sprayed twice. Some staff had an attitude of couldn't care less about customer service. The best feature of the hotel was the spa, the staff were very helpful here."
},
{
"reviewID": 7331819,
"hotelid": 813,
"userName": "alltmd4",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "good for visiting Syracuse University",
"frequencyID": 3,
"title": "convenient to Syracuse U, but",
"comment": "room rate too high for a weekday & breakfast not worth it. parking cost extra. pool was not clean"
},
{
"reviewID": 7332232,
"hotelid": 606,
"userName": "millionm",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Schenectady, NY, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "One of the nicer hotels in Burlington, VT",
"frequencyID": 2,
"title": "Concert Stay",
"comment": "Was in town for a concert, had stayed at the hotel before. I was sent an email to upgrade to the club level. The hotel never received it. When i went to check in it did not show. I was told the room was not ready went back to the desk and 40 minutes later questioned them about it a room was available and immediately checked in. The associate in the club lounge was very helpful."
},
{
"reviewID": 7332347,
"hotelid": 1474,
"userName": "shea",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "spartanburg sc",
"arrivalMonth": "7/2012",
"datePosted": "7/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "how awesome it is, nice well kept old hotel, great staff",
"frequencyID": 3,
"title": "pool/hot tub",
"comment": "hot tub was not in use @ all, indoor pool was way to chlorinated, not much ventalation, having asthma this did not work for us."
},
{
"reviewID": 7333280,
"hotelid": 828,
"userName": "Vince2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Providence, RI, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Excellent Deal",
"comment": "Convenient. Close to airport and highway."
},
{
"reviewID": 7333479,
"hotelid": 90,
"userName": "Matty0203",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Washington, MD, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff was extremely friendly which added to everyone, the guests, there being in a good mood or happy mood.",
"frequencyID": 2,
"title": "Last Minute Stay",
"comment": "I reserved the hotel room on a last minute and they were more than accomodating! The staff was friendly and helpful in regards to the area and everything that I needed. The room was fabulous and the bed was comfy! I did eat at the restuarant there onsite, and will say the food was pretty good. It was a little salty for my taste, but otherwise fair. It was reasonably priced for a last minute reservation. I would and will definitely stay here again!"
},
{
"reviewID": 7333524,
"hotelid": 127,
"userName": "Jeff0704",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Newport Beach",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location",
"frequencyID": 3,
"title": "Excellent location-Services need improvement",
"comment": "Excellent location but do not expect any amenities that are standard for rooms at this price range, even if you are a frequent guest or you are celebrating something. A bottle of water, newspaper delivery or a small plate of fruits would have added a warm feeling of hospitality. Breakfast Buffet can be improved. The hotel offers skipping maid service during your stay to get extra points! Not a great idea if you are staying more than a couple of days in a resort."
},
{
"reviewID": 7333649,
"hotelid": 1726,
"userName": "Capdog",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "South Carolina",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very professional satff",
"frequencyID": 4,
"title": "Vacation at Myrtle Beach",
"comment": "We came down for a one day stay to explore Myrtle Beach. The staff at the desk were very professional with both check-in and check out. The young man on duty on the 5 July 2012 at check in went above and beyond. Buffet breakfast service excellent."
},
{
"reviewID": 7333670,
"hotelid": 760,
"userName": "Murrymint",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location. Not too close to the main strip, but easy to get to around via the shuttle or scooter.",
"frequencyID": 2,
"title": "Enjoyed my stay!",
"comment": "We enjoyed our stay at this hotel. It actualy looked just like it was shown online. The bed was very comforatable and everyone was really nice."
},
{
"reviewID": 7333685,
"hotelid": 606,
"userName": "Michael1974",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Montreal, QC, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Not a normal Belvoir",
"frequencyID": 2,
"title": "Ok for the price",
"comment": "Over all the stay was OK. We were there for just one night and left early in the morning. The room was clean and comfortable. The room did have water from the severe storms that rolled in and the carpet was wet. We were informed of this prior to check in and we were told that the room had been sanitized professionally."
},
{
"reviewID": 7333734,
"hotelid": 2019,
"userName": "crb89",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Bettendorf, IA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "We shopped around and found that this was the best place to stay in the area. This is our second stay here and we've not been disappointed.",
"frequencyID": 2,
"title": "This hotel is a great find!",
"comment": "We stayed here during a visit to the area and found that this hotel offers excellent service. We needed a fold-away bed and it was delivered to our room promptly. This hotel is clean, family friendly and pet friendly, and offers many of the upscale options we enjoy. We will definately stay here again on our next family visit to the area."
},
{
"reviewID": 7333736,
"hotelid": 1557,
"userName": "Lynnette",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Iowa",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Restful",
"comment": "We stayed on a Sunday night. It was amazing! We practically had the hotel to ourselves. The bar served us dinner. We were upgraded to a larger room. Had a lovely breakfast in the Club room. We love staying at the West Des Moines Belvoir."
},
{
"reviewID": 7333786,
"hotelid": 1523,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Waukegan, IL",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent place to stay, however the restaurants food is too expensive. Visitors will need to rent a car if they want to visit other locations there. Taxi service is too expensive.",
"frequencyID": 3,
"title": "No enough Food Places to Go",
"comment": "My husband and I visited San Juan PR and we stayed at Belvoir Hotel. This is an excellent and clean hotel, however, there are two things we did not like about the stay. The transportation is very limited unless you take the bus(which is only .75) or taxi(which is too expensive - $18 -$20)."
},
{
"reviewID": 7333820,
"hotelid": 1364,
"userName": "15pts",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Convenient Location",
"comment": "The staff has always been helpful and I like that the hotel has a club lounge, a large fitness room, and attached ramp parking. The exercise room desperately needs new ellipticals - there is only one very old, rough elliptical and it was broken this stay. In comparison to other Grandbournes properties, the rooms could use updating."
},
{
"reviewID": 7333882,
"hotelid": 914,
"userName": "HaroldB",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Orlando",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful Location",
"frequencyID": 4,
"title": "Great Place",
"comment": "Just stayed at the Sand Ket Resort for the 5th time. This is definitely my favorite vacation place in Florida. Everything is great! The employees all seem to really love giving you everything that you desire."
},
{
"reviewID": 7333888,
"hotelid": 421,
"userName": "stacym22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location, great staff",
"frequencyID": 4,
"title": "wonderful stay",
"comment": "Our room could not have been better...clean, comfy and INCREDIBLE view."
},
{
"reviewID": 7333902,
"hotelid": 664,
"userName": "Chicagobreak",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Truly a beach hotel!",
"frequencyID": 2,
"title": "Great experience following Orlando",
"comment": "We used our BPG reward to stay in beach tower on 4th of July. Awesome experience, and met our beach expectations. Tower is right on beach, have use of 2 pools too, great location for fireworks, and sounds silly, worth getting out early for chairs on the beach (awesome cushions on custom terry covers) and reasonable umbrella rental cost. Recommend eating outside hotel, but is close to everything. Parking cost reasonable."
},
{
"reviewID": 7333962,
"hotelid": 664,
"userName": "Kathleeeeny",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Roanoke, VA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is by far the best resort around for your money. I went and looked in every other hotel in the area, and they were all hundreds of dollars more for less features.",
"frequencyID": 2,
"title": "Great Hotel for All Ages",
"comment": "I went on vacation with a friend from college. We are in our mid twenties and worried that the hotel would be too family oriented; however, that was not true. Yes, the resort had plenty of entertainment and fun for families (so, if you have a family, it will be great!), but it was also well suited for any other age. There is something for everyone. Our room was the lowest possible rate to be booked, and it was still phenomenal. The bed was unreal, and the room had plenty of space. The pools were fun and well maintained. All of the food onsite was awesome, and the staff was fantastic. The poolside bar was so convenient. The food was great, and the servers were excellent. Overall, the hotel staff was more than accommodating. The location was also great. This is one of the only properties in the area that is actually beach front. The hotel is far enough away from the crowds to be quiet and nice, but it is also close enough to walk to shops, restaurants, and more. I would highly recommend this hotel. It was honestly much better than I ever could have imagined. I can't wait to go back."
},
{
"reviewID": 7333965,
"hotelid": 127,
"userName": "Greyhoundmom12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Concord, OH, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is about 3 miles from downtown San Diego.",
"frequencyID": 3,
"title": "Excellent hotel",
"comment": "The features of this hotel are great they have a pool that is beautiful and the views from the marina and of the bay are beautiful."
},
{
"reviewID": 7333967,
"hotelid": 1995,
"userName": "lynn24",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hartford, CT, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great features",
"comment": "We all liked the club lounge...Pat who worked there was so helpful and friendly. We liked the location; you can walk to Target and a few restaurants. The pool was really nice. The rooms were clean - in very good shape, the staff was very friendly and nice. The points used were more than fair. Overall a great visit!"
},
{
"reviewID": 7333980,
"hotelid": 3054,
"userName": "Kurt68",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, nice outdoor pool (no bar at pool)",
"frequencyID": 2,
"title": "Reserved room not received",
"comment": "I reserved a suite a month prior to travel, when checking in the hotel with my wife and 3 kids was told that there were no suites available and put in a room with two twin beds. It would have been much nicer to get the room I actually reserved."
},
{
"reviewID": 7333985,
"hotelid": 1130,
"userName": "Caroline54",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Columbia, MD, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Set on the lake near restaurants and the Columbia Mall. Luxury for a great price.",
"frequencyID": 2,
"title": "Power Outage",
"comment": "We had been without power 5 days when we decided to escape to the Belvoir which would accept our 74 lb Golden Retriever. Love the hotel and lake, will make this our go to hotel when we lose power. Beautiful setting, hotel pool and the nicest staff ever. Breakfast wonderful and waitress so friendly. Room wonderful with microwave and fridge, spacious and the best bed in any hotel. Keep up the good work. Great setting for a wedding or conferenc"
},
{
"reviewID": 7334014,
"hotelid": 48,
"userName": "AJHICK",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, Ga",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Recent Stay",
"comment": "!st time staying @ this location. Staff was initially friendly, but one time I attempted to call guest svc from my rm and no one answered after 2 attempts. The room itself was avg. clean but in need of updating especially the bathrm. Exec lounge was good and attendant was helpful. This hotel is convient due to location, via airport and Atlanta, but I expect better from Grandbourne for the price."
},
{
"reviewID": 7334077,
"hotelid": 95,
"userName": "GrandbourneisGreat",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kansas",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Room was very comfortable; balcony room is for viewing, not sitting outside and having a cup of coffee, etc.",
"frequencyID": 2,
"title": "Nice facility",
"comment": "Enjoyed our stay over the 4th of July-was able to see fireworks in the surrounding areas from the 18th floor. Staff was very pleasant, club lounge was nice, pool was nice but doesn't get sun until the afternoon, great location for shopping and dining, like the \"suite\" room style. Am a local and was very pleased with my selection over the other Grandbourne options."
},
{
"reviewID": 7334093,
"hotelid": 3052,
"userName": "Chicagotraveller",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "This Hotel has what you need",
"comment": "The hotel has rooms and features that provide you with everything you need and nothing unnecessary."
},
{
"reviewID": 7334171,
"hotelid": 3207,
"userName": "SLCGuy",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The lobby is nice, the rooms are a little outdated",
"frequencyID": "",
"title": "Issue with water",
"comment": "I had booked a room last minute on 6/20 after a business meeting had been moved to the Belvoir for the morning of 6/21. The lobby of the hotel is very nice, however I felt like I was checking in at a Las Vegas strip hotel because of the check-in line. Unfortunately, the rooms don't reflect what you see in the lobby. They are clean, but rather old and in need of updating. The bathroom fixtures for example looked like they were from the early 80's. None of this would have mattered much to me except when I woke up to get ready for my meeting the next morning, the water was completely off in the South Tower. Unfortunately, I had to attend the business meeting without the benefit of a clean, hygienic body and mouth. It was pretty disgusting. After the meeting, the water was turned back on and I was able to shower, pack, and check-out. The check-out girl managed to comp my coworker's wifi service for the night for her troubles, however, I hadn't purchased wifi and she indicated she was not able to comp anything on my bill. She did indicate she would award me additional Grandbourne points, but I never received them. This is why I'm writing this review. If I would have received the Grandbourne points as promised, I would have remained silent."
},
{
"reviewID": 7334291,
"hotelid": 421,
"userName": "oiltrader",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "come to the front desk without any expectation of good attitute.",
"frequencyID": "",
"title": "Good Hotel in good location with missing service mind of staffs",
"comment": "Staffs especially in front desk and concierge acted like guests."
},
{
"reviewID": 7334379,
"hotelid": 1552,
"userName": "Clif1",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fresno, Ca",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great experience",
"comment": "I stayed with my family for 5 nights from 7/2-7/7. Rooms are comfortable with enough space for a family of 4. In general, location is great with access to Disney, multiple restaurants around the area and there is a Target in front of the hotel. We had access to the club lounge which served good food for breakfast and hors d'oeuvre. I will recommend to have more variety of food during the breakfast time. Gym is nice and clean and offers treadmills and free weights. Pool is small but heated. Parking is $12/day. Overall great experience. Staff in general are very professional and helpful. We will use this hotel next summer."
},
{
"reviewID": 7334576,
"hotelid": 1784,
"userName": "Deb23",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location.",
"frequencyID": 2,
"title": "Great Location and amenities",
"comment": "I stayed at the hotel while attending a meeting at the Ft. Worth Convention Center. The Convention Center is in walking distance. I greatly enjoyed the Ft. Worth Water Gardens which is right across the street from the hotel. It helped to make my walks to and from the Convention Center very pleasant. This was my first visit to Ft. Worth. The proximity of the hotel and the courtesy of the staff helped to make it extremely pleasant for me."
},
{
"reviewID": 7334678,
"hotelid": 127,
"userName": "SR92131",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This is a world class hotel!",
"frequencyID": 3,
"title": "Traditional 4th of July Vacation at the Belvoir Marina",
"comment": "We started a family tradition to stay at the Belvoir Marina in San Diego for the 4th of July about 7 years ago. Granted the Big Bay Boom was a bust this year, we had a blast. We were hanging out at the pool in the afternoon, soaking up the sun and having a few cocktails. The staff at the Shoreline Restaurant by the pool was AWESOME! Beto, Jake, Melissa, Brittany were very busy but made sure you got your orders. The steel drum band set the tone in the afternoon and the pool attendants kept the kids busy with pool games. We met up with some friends and had a great dinner at the Harbors Edge. The family had a blast and my girls look forward to this trip every year."
},
{
"reviewID": 7334680,
"hotelid": 1135,
"userName": "Sherri56",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Santa Monica, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A great location for exploring Santa Monica and Venice beach area, with easy access to UCLA.",
"frequencyID": 2,
"title": "Belvoir Delfina - Santa Monica - a great long weekend.",
"comment": "I found the hotel delightful and the staff extremely warm and helpful. The entire hotel has been renovated and is clean, modern and fun. The beds were fantastic."
},
{
"reviewID": 7334743,
"hotelid": 1144,
"userName": "becca0622",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Sarasota, FL",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Customer Service",
"comment": "Everyone went above and beyond to accomodate and make us feel well taken care of. Facility was well kept and comfortable; could use some minor updating or remodeling. We will definitely stay there again."
},
{
"reviewID": 7334882,
"hotelid": 693,
"userName": "Adams07",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "State College, PA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very outdate! Not worth the price!",
"frequencyID": 3,
"title": "Terrible stay...very disappointed!",
"comment": "My wife and I stayed here over the weekend as a last minute decision. We often stay at another hotel when we are in Pittsburgh but thought that we would try the Belvoir for something different...terrible mistake! For the same price as the competator we stayed in a old, dirty, run down, room at the Belvoir. The room needed renovated about 15 years ago. The carpet is nasty...you will feel like you need to wear shoes at all times. The furniture is outdated. The wallpaper is very old. The bathroom was also very nasty...stained grout, outdated, and dirty toilet."
},
{
"reviewID": 7334950,
"hotelid": 460,
"userName": "Joey5000",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Salem, OR, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean and quite.",
"frequencyID": 1,
"title": "No free wifi",
"comment": "Room comfort and cleanliness can not be matched, simple superb! We were shocked to find that there was no free wifi within the room. Unfortunately, my daughter needed cough medicine and no one knew where to send me after 9 PM in the vicinity of the hotel. After a brief walk around town, I found an all-night convenience store that carried the usual medical needs I was looking for just blocks from the hotel."
},
{
"reviewID": 7334970,
"hotelid": 380,
"userName": "rlmko08",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is excellent and the beds are comfortable.",
"frequencyID": 2,
"title": "Great Stay!",
"comment": "I was a little disappoint that I couldn't get a hotel on Kalakaua but Princess Kaiulani is very close to Kalakaua. The location is great. We had a room right above the swimming pool. The bed was comfortable. They even brought up a roll away and that was just as comfortable. No springy coils. The Pikake Terrace Buffet was excellent. If you're staying at the hotel and your child is under 12 they eat free with each paying adult. What a great deal and they had live entertainment nightly. Wish I could stay longer but it was a very busy time so we had to check out and go to another hotel."
},
{
"reviewID": 7335282,
"hotelid": 468,
"userName": "Cinderella",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "CT",
"arrivalMonth": "6/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Grotto Pool is amazing, the grounds are great and the location is perfect.",
"frequencyID": 2,
"title": "More disappointed than in past",
"comment": "We have stayed here several times as our preferred choice for our Disney vacations. This last trip was the first time I felt the staff was not friendly. Part of the Disney experience is the friendliness of the staff. I realize this is not an official hotel of Disney World but the expectations should remain the same. The staff (cast members??) on many occasions did not even look in our direction as we walked by, let alone say hello."
},
{
"reviewID": 7335593,
"hotelid": 1582,
"userName": "Ringo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Birmingham, Alabama",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "ATTENTIVE STAFF",
"frequencyID": 4,
"title": "Great Belvoir",
"comment": "This hotel does a great job. Facility is nicely decorated (country clubish decor) and rooms are nice. Beds are wonderful. One of the staff members asked how was my stay and inquired whether there is anything the hotel can do to make it better. Great customer service here. The Club Lounge did an \"over and beyond\" typical food and beverage selection for hor devour hour. Very impressive club lounge. One small thing is that i could hear the neighbors in the next room who were not being loud at all, dont know if the sound was coming through the wall or what but was a little surprised not more sound proof, not sure if just my room, this floor or whether same in all rooms. Such a great hotel for a Belvoir, though, i still give it 5 stars."
},
{
"reviewID": 7335625,
"hotelid": 954,
"userName": "Ziggy",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Arizona",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Its RUn into the ground",
"frequencyID": 4,
"title": "Did not have GOLDEN experience at ALL",
"comment": "Place was old and run down ... the staff was to interested in selling upgrades to the club then recognizing there BPG members -- they were not flexible about adding more rooms to reservations ... just a absolute BUST -- would not and will not go back -- try someplace else"
},
{
"reviewID": 7335765,
"hotelid": 83,
"userName": "JC17",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Elk Grove, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very close to Universal Studios and City Walk",
"frequencyID": 3,
"title": "Wonderful Stay",
"comment": "Stayed four nights at the Belvoir Universal Hotel. It's the perfect location if you're going to visit Universal Studios. Upon arrival, we were greeted immeciately by the valet staff. They were very polite and courteous. Our room was perfect. We asked for a roll-a-way bed for a 10 year old and it was brought up immediately to our room. Since we drove, to access our car, all we had to do was text the car ticket number to the valet and every time we went downstairs, the car was waiting for us. It's a great service! The gym was great, lots of treadmills. Overall, I would definitely stay here again."
},
{
"reviewID": 7335857,
"hotelid": 3023,
"userName": "Dallas324",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Anemic Staff. It is not like other Belvoir Hotels",
"frequencyID": 2,
"title": "Not what I expected",
"comment": "Our stay was not pleasent. First, it was like a Pet hotel. Two rooms next to us had dogs barking all the time. Next room people smoking, it was reported and they continue smoking next day. No enforcement. The design is ok, the layout is not comfortable. The food was not good (room service). I will not stay at this hotel again."
},
{
"reviewID": 7335860,
"hotelid": 832,
"userName": "Steve0303",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "NY",
"arrivalMonth": "6/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "relaxing environment",
"frequencyID": 3,
"title": "nice hotel with nice pond on site",
"comment": "The staff is friendly, the hotel is comfortable, and we like the nice pond on site."
},
{
"reviewID": 7335887,
"hotelid": 421,
"userName": "SRSchalk",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Small rooms - be prepared if it is a family vacation or a dance convention.",
"frequencyID": 2,
"title": "Not my favorite Belvoir",
"comment": "This hotel is not the best Belvoir around. The rooms are small, the staff is unfriendly, the maids failed to bring enough towels, even after we requested additional towels, our toilet didn't work properly and there was a bug in the room."
},
{
"reviewID": 7336109,
"hotelid": 1556,
"userName": "Lucia04",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Bremerton, WA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Location is great for ease of traveling to nearby destinations.",
"frequencyID": 2,
"title": "This hotel needs renovating",
"comment": "I enjoyed my stay however the carpets were really stained, and I could hear my neighbors making noise throughout the night. I also thought the elevators were extremely slow both to reach the desired floor and to open the doors. I received excellent service at the club lounge and at the receptionist desk, I can't complain."
},
{
"reviewID": 7336209,
"hotelid": 1703,
"userName": "CB1970",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Rancho Cucamonga, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and the staff makes you feel at home.",
"frequencyID": 3,
"title": "Great Full Service Hotel",
"comment": "I have to say that the Belvoir Phoenix Downtown exceeded my expectations. The entire staff was quick to offer assistance and everyone of them was able to answer any question. The room was clean and very comforatble and quiet. All requests were met with a yes. I ordered a microwave for the room before I arrived and it was in place ready to go when I checked in. Great hotel I will defintely recommend."
},
{
"reviewID": 7336375,
"hotelid": 1582,
"userName": "genel",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Clean,very friendly.",
"frequencyID": 3,
"title": "Great for stop overs.",
"comment": "It was great for my purpose .One night stop over in between travel.The hotel was spotless."
},
{
"reviewID": 7336432,
"hotelid": 2017,
"userName": "genel",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good Location",
"frequencyID": 3,
"title": "Good Location",
"comment": "Nice hotel for over night stay."
},
{
"reviewID": 7336940,
"hotelid": 421,
"userName": "Torts",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Alden, NY 14004, USA",
"arrivalMonth": "7/2013",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean...",
"frequencyID": 2,
"title": "Just great.",
"comment": "The location is wonderful. One block from the subway and in the middle of everything. The staff at checkin were great, and our maid left us extra of everything. Just clean and professional. We had a child with us to and she enjoyed every minute. Would stay again."
},
{
"reviewID": 7336954,
"hotelid": 196,
"userName": "okbobcat",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Oklahoma City, OK, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice Hotel, But A Few Issues",
"comment": "My wife and I stayed here this past weekend for one night, and had just a couple problems. The self-parking wasn't marked with anything that says Belvoir on it, so we had to call the hotel to find out where to park. Also, when we couldn't find a restaurant in the immediate area that was still serving food after we checked in at 10 pm, we wanted to order room service. The menu said it was open until midnight, but at about 11:15 pm, I tried pushing the Room Service button on the phone, I tried dialing the Room Service extension listed on the phone, and I tried calling the front desk and getting them to connect me to Room Service, but no one in Room service ever answered the phone. Other than that, the room was comfortable, the Shedd Aquarium package was a steal, and we enjoyed our stay."
},
{
"reviewID": 7336989,
"hotelid": 1135,
"userName": "Spoiled4real",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Santa Monica, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Go to the bar!",
"frequencyID": 2,
"title": "Older building renovated",
"comment": "The outside was surprisingly old, but they clearly gutted it to reflect Grandbourne famous modern style. My room had a huge balcony overlooking the Pacific Ocean. The staff was helpful & courteous. The bartender made an amazing Bloody Mary that we made it a point to go downstairs everyday to get one. The hotel was personal & customer orientated."
},
{
"reviewID": 7337142,
"hotelid": 1474,
"userName": "Judy12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alabama",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Centrally located for downtown activities. We felt very safe in the hotel. The valet staff was very prompt and courteous.",
"frequencyID": "",
"title": "Great hotel for wedding guests.",
"comment": "The Read House is very accommodating to wedding guests. Our son recently wed in Chattanooga, and we chose The Terrace Room as the rehearsal dinner venue. It worked well since there was a block of rooms reserved for those needing lodging for the wedding. The entire staff put our needs as top priority, from the valet attendants to the managers over the catered dinner. They made us glad that we chose The Read House as our home away from home for our long-distance wedding."
},
{
"reviewID": 7337264,
"hotelid": 460,
"userName": "YYCFLIP",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alberta, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent staff and pets are welcome with much enthusiasm.",
"frequencyID": 3,
"title": "Awesome stay!",
"comment": "The check in was a breeze and the pet waiver was ready for me to sign as I have requested when I made my booking."
},
{
"reviewID": 7337273,
"hotelid": 460,
"userName": "Brooxh",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Wedding group",
"comment": "I worked with the sales office to book a block of rooms for guests at a Seattle wedding and they could not have been more helpful. I got nothing but rave reviews from the wedding guests . . . many of whom remarked on the friendliness and helpfulness of the staff. We were not promised suite upgrades for my wife and me, or for the groom's parents, but it turned out that suites were available and we got them (even though the wedding events, planned by the wedding couple) were not held at the hotel. I cannot recommend this hotel enough."
},
{
"reviewID": 7337489,
"hotelid": 674,
"userName": "CRBY",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Newburgh, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Free Shuttle service to and from Sesame Place and Albert!.",
"frequencyID": 1,
"title": "Perfect for Sesame Place",
"comment": "Enjoyed my stay. Perfect for Sesame Place. Shuttle was so convenient and Albert was such a great Shuttle driver, very polite and helpful. He needs a raise! Very comfy beds. Only thing missing was a refrigerator in our room."
},
{
"reviewID": 7337510,
"hotelid": 5611,
"userName": "picurndm",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Gilbert, AZ, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "relaxing",
"frequencyID": 1,
"title": "staycation",
"comment": "I wish the pool was bigger. I didn't receive my free gift. Maybe I misunderstood the BPG promotion. I did get a larger room than I actually reserved so that was AWESOME. I loved the Jacuzzi tub in the room. thanks.."
},
{
"reviewID": 7337534,
"hotelid": 115,
"userName": "MsT62",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location for conferences",
"frequencyID": 3,
"title": "Beautiful Hotel",
"comment": "Great hotel connected to the convention center. We were there for a conference. Did not like the view of the first room we were assigned. Was offered another room, our new room faced the atrium wonderful view. Staff very nice. I would recommend this hotel and would stay at this location again."
},
{
"reviewID": 7337594,
"hotelid": 460,
"userName": "Mohave",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "First-class accomodation in a prime location.",
"frequencyID": 2,
"title": "Prime location and nice clean rooms",
"comment": "You are within walking distance to all the great things that Downtown Seattle has to offer. The hotel has a beautiful lobby area and nice workout / pool facilities. Our room was so clean and comfortable that the kids wanted to just stay and hang out there! We plan to visit Seattle at least 3 times a year and will stay here everytime."
},
{
"reviewID": 7337691,
"hotelid": 115,
"userName": "2SweetinTexas",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There is NO WIFI in rooms!",
"frequencyID": 2,
"title": "Renovation needed but GREAT service!",
"comment": "What this hotel lacks in aesthetics, they more than make up for in service. Property is nothing overly special as it relates to convention center hotels. Carpets are far, far, far past needing to be replaced. Rooms are average size. The best thing about the rooms are indeed the linens!! INCREDIBLY comfy beds!!! I was not impressed with the Housekeeping as I saw the same debris on my bathroom floor the day that I arrived until the day I checked out...5 nights later...which indicates they do no sweep. Staff could not be nicer. My expectations were high because I am BPG Gold. However, since I was in town with a convention, that didn't seem to mean much to anyone. I was able to at least get the extended check out."
},
{
"reviewID": 7337911,
"hotelid": 270,
"userName": "Shea7",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Barrington, NJ",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Comfortable.",
"frequencyID": 1,
"title": "AN EXCELLENT TIME",
"comment": "I really enjoyed my stay. The beds were so comfortable, the shower spacious, and the room service was excellent. I also enjoyed the hotel pool. The location was convenient, being close to the shopping area. We're coming back in October!"
},
{
"reviewID": 7338036,
"hotelid": 115,
"userName": "mark50",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "roach",
"comment": "I contacted hotel mgt about a roach being in my rm..hotel mgt never contacted me on a follow up."
},
{
"reviewID": 7338468,
"hotelid": 713,
"userName": "Mark2732",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Odessa, Tx",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bring a fan in the summer.",
"frequencyID": 2,
"title": "Uptown Review",
"comment": "The Uptown Belvoir is clean, friendly and comfortable. There were only 2 negatives. One was the Air Conditioning. I am sure that 9 months out of the year, it's not a problem but in the middle of the Summer, it's uncomfortable. We had been there the week before so we brought a strong fan which helped. Also the pool was closed and again, it's the middle of Summer. Otherwise it is a very nice operation."
},
{
"reviewID": 7338472,
"hotelid": 430,
"userName": "WSAmom",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Wilmington, DE, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is great...walking or subway access to everything you could need in Boston.",
"frequencyID": 2,
"title": "A great stay at the Belvoir Boston Hotel!",
"comment": "We were in Boston for a convention at the Belvoir Boston Hotel and we loved staying there...we would return to this hotel for any visit back to Boston! The location was perfect...the Prudential Center shops & restaurants, close proximity to the \"T\", beautiful neighborhood to walk around. The hotel itself was also lovely...very clean and bright rooms and common areas, great pool and a Starbucks! The staff was also very accomodating. My son lost his cell phone in the convention area and it was found by a member of the housekeeping staff. Someone called me on my cell to report that they had found it and then they delivered it to our room...kudos to the housekeeping staff for such great service! We would highly recommend this hotel for a stay in Boston!"
},
{
"reviewID": 7338476,
"hotelid": 198,
"userName": "shea",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "spartanburg sc",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "fantastic setting",
"frequencyID": 3,
"title": "fantastic hotel",
"comment": "all the staff was great, check in awesome"
},
{
"reviewID": 7338513,
"hotelid": 3207,
"userName": "TskTsk1974",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas Texas",
"arrivalMonth": "6/2012",
"datePosted": "7/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This hotel needs better service",
"comment": "Person cleaning my room did not properly do so nor did they stock it correctly. The parking attendants were unresponsive when I asked for assistance."
},
{
"reviewID": 7338569,
"hotelid": 48,
"userName": "rona",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Very Nice!",
"comment": "Bed was great and staff very courteaous and went out of their way for us!"
},
{
"reviewID": 7338607,
"hotelid": 5624,
"userName": "Foxy123",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Denver, Co",
"arrivalMonth": "6/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has a relaxing and comfortable atmosphere.",
"frequencyID": 3,
"title": "Best Hotel in Avon",
"comment": "My husband and I stayed at this hotel almost 7 years ago and we decided to come back this past June. The rooms are exceptional and the staff is very helpful. It is a nice getaway and the rooms are so comfortable. I would recommend this hotel to anyone going to Avon/Vail."
},
{
"reviewID": 7338661,
"hotelid": 430,
"userName": "CMorgan",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Louisville, KY",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel for a convention",
"frequencyID": 1,
"title": "Great time, needs met",
"comment": "The hotel staff was very helpful with making our stay so wonderful. They were always a phone call away and very helpful with navigating the town. We had a great time in Boston and never once had to worry about our room. We used the pool everyday and the room service was delicious."
},
{
"reviewID": 7338757,
"hotelid": 664,
"userName": "cydthered",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL",
"arrivalMonth": "6/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Awesome location",
"frequencyID": 2,
"title": "Wonderful Location",
"comment": "Right on the beach at the end of the public beach area. Infinity pool was beautiful. Wait staff by the pool was rarely seen. Staff by pool did not wipe off chairs after the rain. Several parties left tables without ordering. Wonderful mermaid show in bar on Friday night."
},
{
"reviewID": 7339274,
"hotelid": 1391,
"userName": "Bennie0044",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Relaxing",
"frequencyID": 4,
"title": "Wonderful and relaxing.",
"comment": "Everything was outstanding. Go to the grill at the golf club house and have lunch. Food is excellent and service was over the top. Pools, with place to dine outside, and spa are also a must if you go to this hotel. We would recommend this hotel and resort to our family and friends."
},
{
"reviewID": 7339369,
"hotelid": 1144,
"userName": "atl4",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great overall experience",
"comment": "The staff is very friendly and helpful and our room was comfortable and clean. We were there for a convention and were allowed late checkout, to accomodate our needs. The hotel is in a convenient area of downtown Atlanta, within walking distance of restaurants. The staff was also helpful in recommending restaurants and sites in the area and the restaurants in the hotel were great as well. I would recommend the Belvoir to anyone travelling to Atlanta."
},
{
"reviewID": 7339465,
"hotelid": 3207,
"userName": "Spacekat",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Homer Glen, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Internet not included in room and expensive to use. You can connect for free in the lobby and there are computers availabe for use.",
"frequencyID": 2,
"title": "Friendly folks everywhere",
"comment": "During our stay we found that not only was the hotel staff very friendly but all of the residents in the area were very nice and helpful with directions etc. The DART trains and Buses are right outside the doors so transportation is very convenient and inexpensive. The television in the room was new but the system did not work well and the signal/picture was poor. Only real disappointment was that Internet is NOT included with room. I appreciate the recycling efforts and a great dayly option to opt out of room service, in return you get a $5 voucher to use at any of the stores in the hotel."
},
{
"reviewID": 7339651,
"hotelid": 691,
"userName": "Marie001",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Vienna, Virginia",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No comment!",
"frequencyID": 2,
"title": "To much construction in and around hotel during time of our stay",
"comment": "3:00 p.m. check in was not meet. My room was not ready at 3:00 p.m.. Had to keep checking at from desk and wait in lobby 2 to 3 hours before room got ready. Carpet had stains, bed skirt had stains, AC blowing warm air. Saw too many animals in hotel. What else?"
},
{
"reviewID": 7339781,
"hotelid": 1364,
"userName": "Deen75",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Clarksville, TN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Reasonable rates, extreme comfort.",
"frequencyID": 2,
"title": "Fabulous Experience",
"comment": "This is a fabulous hotel. The rates were reasonable and our stay was very comfortable. One concern was the pool. I don't think the hotel uses professional grade chlorine tabs or chemicals, and is just pouring bleach into the pool for sanitation, or is not testing their chemical levels regularly. Upon entering the pool, our new suits were visibly faded immediately. Do not wear a new suit into the pool. Other than that, the sundeck was spectacular, and our stay was memorable."
},
{
"reviewID": 7340007,
"hotelid": 1046,
"userName": "faaLC",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "My recent stay was unacceptable.I went to bed at 4am only to be woken by house cleaning at 9am to ask if I was checking out...and then again 20 minutes latercheck out is at 12:00 I told them I looked over my statement and they over charged me..i call the front desk to complain about both issue. It took 2 more calls and a trip to the desk. But even then the issue as not correctly addressed or corrected. My statement on my CC was not lowered to the correct price but raised by the amount that should have been credit tome. I have sent 2 emails without a response",
"frequencyID": 3,
"title": "My recent stay was unacceptable",
"comment": "I went to bed at 4am only to be woken by house cleaning at 9am to ask if I was checking out...and then again 20 minutes latercheck out is at 12:00 I told them I looked over my statement and they over charged me..i call the front desk to complain about both issue. It took 2 more calls and a trip to the desk. But even then the issue as not correctly addressed or corrected. My statement on my CC was not lowered to the correct price but raised by the amount that should have been credit tome. I have sent 2 emails without a response."
},
{
"reviewID": 7340050,
"hotelid": 430,
"userName": "Buddy29",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "CT",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This is a really nice hotel, with a lot of extras, and very nice staff.",
"frequencyID": 3,
"title": "This hotel is great, and very clean.",
"comment": "I was very pleased with my stay at your hotel. the staff was very helpful, and accommodating. The rooms were clean, and relaxing, with a lot of great extra features. The location was great, and I would definitely stay there again."
},
{
"reviewID": 7342534,
"hotelid": 3205,
"userName": "MTinTex",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Odessa, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The internet service is very spotty. My mobile devices required repeated efforts of logging in, even after the first successful login.",
"frequencyID": 2,
"title": "Great Beds!",
"comment": "My favorite part of staying at the Belvoir in Downton Denver was the beds! The hotel was good, but the beds were great."
},
{
"reviewID": 7343733,
"hotelid": 691,
"userName": "joefromrichmondva",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Glen Allen, VA",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The Dulles Metro extension (subway) is under construction near the hotel and will be for a while.",
"frequencyID": 2,
"title": "Club Floor & Room Service Disasters",
"comment": "We paid $20 more for a Club floor room in order to have access to the Club Lounge on the 24th floor. During the 4 days we had access local guests staying in the hotel due to no power at home hogged all of what was served in the morning and evening and nothing was left for out of town guests."
},
{
"reviewID": 7344109,
"hotelid": 232,
"userName": "om21",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jersey City, NJ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Service needs to improve",
"comment": "Horrible experience with the check in. I am a BPG member and had booked for a one night stay. Unfortunately I had sprained my ankle prior to my trip and I had a cane and had to wear an ankle brace on my foot to help me walked."
},
{
"reviewID": 7344282,
"hotelid": 1556,
"userName": "kalani74",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Mesa, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the staff is great",
"frequencyID": 3,
"title": "amazing simply amazing",
"comment": "The staff is the best around, helpful and friendly, the room exceeded any expectations I had. One of the best Belvoirs i have ever stayed at."
},
{
"reviewID": 7345497,
"hotelid": 196,
"userName": "Mark18",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Offers all the amenities.",
"frequencyID": 2,
"title": "All the amenities",
"comment": "This was a very nice hotel. Staff was quite pleasant and helpful during our stay. They helped arrange trips, gave us directions and suggested local attractions. A complete hotel offering all the services a guest would want or could expect. Would not hesitate to recommend."
},
{
"reviewID": 7346328,
"hotelid": 814,
"userName": "Eddie66",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff!!!!",
"frequencyID": 4,
"title": "Excellent reno since summer 2011.",
"comment": "June 2011 one week stay was okay but not good. With all of the renovation and upgrades in the pool area, rooms, bathrooms, decor we had a wonderful stay this June 2012. Upon arrival we were granted oceanfront upon request. The staff was extremely accomodating all week long. We will be back soon. We have gifted a stay this Aug for a young couple close to us. Thank You for a great beach vacation."
},
{
"reviewID": 7346433,
"hotelid": 177,
"userName": "NMtravelers",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NM",
"arrivalMonth": "6/2012",
"datePosted": "7/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Dirty and Unsafe",
"frequencyID": 2,
"title": "One Star is Not Low Enough",
"comment": "The entire hotel is run down, but the biggest problem is that it is dirty and unsafe. When a complaint was made nothing was done. We were staying on BPG points and were told that they would be refunded, but after 6 weeks they still are not posted. There were switchplates missing, the duvet was terribly stained, the couch has a big stain on it and the floor was very dirty. We had two different rooms and they were both dirty. Keep going and find a different place to stay."
},
{
"reviewID": 7347069,
"hotelid": 232,
"userName": "DisappointedPeople",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Maine, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Be careful of going to this hotel. You are not treated with respect.",
"frequencyID": 2,
"title": "Unfortunate Stay",
"comment": "Unfortunately, this hotel did not meet my expectations by far. The bathroom door did not close. The deadbolt on the door did not work properly. There was no t.v. for most of the afternoon and night. When I asked for another room, I was told to wait. The staff was not helpful. It was an upsetting stay."
},
{
"reviewID": 7347472,
"hotelid": 166,
"userName": "aj216",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "cleveland ohio",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "GREAT location",
"frequencyID": 3,
"title": "Great staff",
"comment": "Was recently there for my brothers wedding, and I can't say enough about how nice the staff was, and the room s r clean. We had alot of people with us and the valets ere promt and curtious. I will recomended to anyone I know traveling to philly."
},
{
"reviewID": 7347579,
"hotelid": 3676,
"userName": "Dale3",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Quinton, VA",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is friendly and facility is clean and classy.",
"frequencyID": 2,
"title": "Excellant Staff",
"comment": "When we got there our room A/C wasn't working that well. The entire floor was warm so it was uncomfortable from the elevator to the room. Maintenance(Lee) came up and worked on it but said it would be a few hours before it would cool down. He got us another room on another floor. He offered to help move our luggage and bought up a luggage carrier to assist. He couldn't have been any nicer and helpful. We were also given a free breakfast the next morning. That was unexpected but appreciated. We will recommend this facility to others and the next time our travels take us north, we will stop and spend the night."
},
{
"reviewID": 7347682,
"hotelid": 1495,
"userName": "UpsetDude",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Check credit card charges.",
"frequencyID": "",
"title": "Charged for two extra days...",
"comment": "Booked via phone for a one night stay. At check out I was told we were checking out early and we would be charged the full amount. We ONLY booked one night and I have e-mail confirmation showing this. Credit card was charged numerous times. Called the front desk three times and I am NEVER able to talk to a manager. Something just doesn't add up...."
},
{
"reviewID": 7348703,
"hotelid": 377,
"userName": "Jack77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Australia",
"arrivalMonth": "6/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Position..Position..Position",
"frequencyID": 3,
"title": "Wonderful Family Holiday",
"comment": "What a simply marvellous family 11 day holiday."
},
{
"reviewID": 7348891,
"hotelid": 3052,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Princeton, NJ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is excellent",
"frequencyID": 4,
"title": "Excellent but the club lounge",
"comment": "Overall excellent hotel, location is perfect, rooms are clean and personnel is friendly."
},
{
"reviewID": 7349358,
"hotelid": 196,
"userName": "ECRmom",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great place to stay at",
"comment": "We stayed at the"
},
{
"reviewID": 7349559,
"hotelid": 1233,
"userName": "Towels",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Nashville, TN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location.",
"frequencyID": 2,
"title": "Awesome stay",
"comment": "Everything we experienced in this hotel was amazing. The location is very convenient and quiet. Valet parking is available for a decent price. Pool and fitness center are awesome. Nice club lounge. Very highly recommended."
},
{
"reviewID": 7349611,
"hotelid": 468,
"userName": "RegularAmericanBill",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It charges $40/hour to borrow a stapler, and forces you to pay \"service\" tips in its cafeteria chow line which has no wait service, even for take outs. Bottom line: it is extremely greedy and it will unnecessarily rip you off every chance it gets.",
"frequencyID": 4,
"title": "$40/hour for a stapler? Forced \"service\" tips?",
"comment": "The facility is nice enough, but people, like my 5-member family, pay an arm and a leg to go to the Disney parks once in a blue moon - extremely expensive trip which everyone knows going into it - so the last thing we want is our hotel ripping us off every chance they get - to my extreme shock (and I'm a 41 year old Marine who has seen it all), on Thursday, 5 July 2012, your business center would not let me borrow a stapler for 5 minutes - the young male clerk insisted that he had to charge me $40 an hour for use of a stapler, no matter how short the use - in my shock I could only ask if he was joking, which he assured me he was not, but telling all, he was so ashamed he couldn't look me in the eye, he had to look away when confirming this. To call this a preposterous outrage is an understatement. You know how much money regular folks like my family have to spend to come to Disney - for the parks - and our hotel won't let us borrow a stapler for 5 minutes without charging an unbelivable $40 an hour??"
},
{
"reviewID": 7349649,
"hotelid": 3620,
"userName": "reitz37",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The people are great and common areas of the hotel are in great shape.",
"frequencyID": 4,
"title": "Good airport hotel",
"comment": "I travel a lot and felt that this is a good airport hotel. The location is great, the people were all very nice and the hotel was clean. All of the common areas appeared current and clean. We were happy with our overall experience at the hotel."
},
{
"reviewID": 7349758,
"hotelid": 2019,
"userName": "Towels",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Nashville, TN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff",
"frequencyID": 2,
"title": "Awesome awesome awesome",
"comment": "Everything and everyone we interacted with at this hotel was awesome. Clean hotel, nice restaurant onsite, nice staff, nice pool, great Jacuzzi, nice fitness center, and nice rooms. The location is close to everything you might need. Thank you for a great stay and looking forward to stay there again soon."
},
{
"reviewID": 7349795,
"hotelid": 743,
"userName": "Matt105",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "I won't stay again",
"frequencyID": "",
"title": "Good hotel for short stay",
"comment": "The rooms were a little small. The pull out bed for my son was very uncomfortable. The bed that I slept in was uncomfortable as well. We were really looking forward to the pool, and it was so small, so no adults got in (there were 4 kids, and it made it seem too busy)."
},
{
"reviewID": 7349872,
"hotelid": 92,
"userName": "LesJP",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice hotel",
"comment": "Overall, the hotel was nice and comfortable for a weekend stay. Good price. A couple of caveats: 1. My wife and I went to the restaurant for breakfast and it took way too long to get our food. There was only one chef and he was overwhemed. 2. Our room needed a safe. While I understand I could leave my valuables at the front desk, I didn't want to be bothered to go down there. 3. I was not at check in but my wife had said the staff at the front desk had an attitude."
},
{
"reviewID": 7350001,
"hotelid": 421,
"userName": "Cairo77W",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location, accomodating staff",
"frequencyID": 4,
"title": "Excellent location, comfortable room",
"comment": "Thank you for the BPG recognition and upgrade to the Club Floor. Staff very accomodating, Room comfortable and clean. Basic ammenities, but for a weekend stay in NYC, or even week day business trip, its more than adequate. Club Lounge can be a zoo, especially on the weekends. It gets crowded very quickly, no place to sit. Staff generally good about keeping the buffet stocked and tables clean. But great views from the lounge and can be relaxing. Nice perk for platinum members. Can't beat the location in Midtown."
},
{
"reviewID": 7350268,
"hotelid": 96,
"userName": "JRinTX",
"overall": 4,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Antonio TX",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff all seemed to enjoy working there and that was really nice - they were very pleasant and that means a lot.",
"frequencyID": "",
"title": "Good Stay",
"comment": "We stayed here when we were in town for the dog show and it was a great dog hotel - very welcoming of the four-leggers and lots of grass around the hotel for walking the dogs. Our room (suite) was spacious and clean. Only issue we had was a tub that drained a bit slowly but that has been reported to management and they're addressing that. We ordered room service a couple times and the food was hot, delivered quickly, and tasted very good. We'd stay here again."
},
{
"reviewID": 7350315,
"hotelid": 344,
"userName": "DanJake",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful accommodations.",
"frequencyID": 2,
"title": "Great hotel for weekend getaway",
"comment": "Hotel room was beautiful and quiet with view of planes taking off and landing. Great pool for sunning. The staff was very helpful."
},
{
"reviewID": 7350345,
"hotelid": 1130,
"userName": "weddingweekend",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Washington, DC",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Nice for a wedding but not the best service to gold members",
"comment": "The room was very nice but a few things were a bit disappointing: 1) I'm a Gold Member and I wasn't offered a gold reward when I checked in (was only given the option of free internet and I didn't have a laptop with me); 2) the drain was very slow in the shower and the toilet ran all night. All understandable but when I told the staff about it at check-out, they seemed uninterested and didn't offer any apologies, which is atypical for Grandbourne facilities in my experience."
},
{
"reviewID": 7350513,
"hotelid": 127,
"userName": "KJ50",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Utah",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Quiet location",
"frequencyID": 3,
"title": "Great Location",
"comment": "Whenever we go to San Diego we stay here. The relaxing views of either the marina or the bay make this a true vacation. There is not a lot of food nearby unless you like eating at the hotel. We do go to Oggies, for anyone enjoying pizza , sandwiches, or sports this is the place."
},
{
"reviewID": 7350930,
"hotelid": 865,
"userName": "metaltrader",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North NJ",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "unsatisfactory experience",
"comment": "booked the hotel for a romantic getaway. the hotel was overrun with unsupervised kids, the pool was overcrowded and ran out of towels, there was garbage left around. only place in the hotel we found peace and quiet was in our room. we were looking for a high-end hotel experience, what we got was a low-end motel experience. RE: pool...apparently they sell local memberships to the pool and exercise facilities. as paying guests, we were unable to enjoy the pool and my guess is that non-guests with memberships were part of the reason for the overcrowding. seems Belvoir has to decide whethere they want to market themselves as high-end guest-oriented experience or LA Fitness experienc."
},
{
"reviewID": 7351305,
"hotelid": 914,
"userName": "NC0712",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charlotte, NC",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location on the Gulf",
"frequencyID": 1,
"title": "Loved Everything About This Resort",
"comment": "Loved the location, hospitable staff, room amenities, view, pool on the beach, location on the Gulf, variety of restaurants on-site, views from gym on the 9th floor, etc, etc."
},
{
"reviewID": 7351465,
"hotelid": 828,
"userName": "Sharon01",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Providence, RI, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Vacation",
"comment": "We stayed one night at the Belvoir at the tail end of our vacation. The bartender was great and hotel was nice and clean."
},
{
"reviewID": 7351583,
"hotelid": 3068,
"userName": "Chelbe",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Va",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great surprise for Roanoke.",
"frequencyID": 2,
"title": "A warm Santa Fe like retreat.",
"comment": "I was delighted upon arrival."
},
{
"reviewID": 7351994,
"hotelid": 1162,
"userName": "Amy25",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is so friendly, amazing pools, and great location.",
"frequencyID": 3,
"title": "Best hotel EVER!",
"comment": "The pool area is fantastic! the staff is very pleasant. very well air conditioned. great views and balcony in every room. staff so friendly they don't know what to do with you. its a great location- near disney theme parks ! we didnt want to leave! i recommend this hotel to everyone!"
},
{
"reviewID": 7352006,
"hotelid": 127,
"userName": "SFJIMBO",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": "",
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "GREAT STAFF",
"comment": "CHRIS AT CHECK IN WAS FIRST CLASS EMPLOYEE"
},
{
"reviewID": 7352063,
"hotelid": 865,
"userName": "Zaid1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Parsippany, Parsippany-Troy Hills, NJ 07054, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Spa and workout facility is of high quality. Room comfort is second to none.",
"frequencyID": 2,
"title": "The BEST amognst the rest",
"comment": "The hotel, services, comfort, EVERYTHING was excellent. Can't wait to book our next stay!"
},
{
"reviewID": 7352154,
"hotelid": 3616,
"userName": "va01",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Stamford, CT, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Shuttle service is awesome in a great area",
"frequencyID": 3,
"title": "WONDERFUL!!!",
"comment": "I really enjoyed my stay and the staff is awesome. The gentleman that greet you in the am in the dinning area for breakfast is out of this world in service."
},
{
"reviewID": 7352227,
"hotelid": 321,
"userName": "Taviar",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Belvoir is beteween an old mall thats an eye sour.... please buy and expand it the hotel is lovely but next to that makes it look off....",
"frequencyID": 2,
"title": "comfy and clean....",
"comment": "I enjoyed my stay and my cleaning lady was warm and kind......."
},
{
"reviewID": 7352280,
"hotelid": 942,
"userName": "JStiles",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "eat at restaurant instead of ordering room service.",
"frequencyID": 4,
"title": "decent, bad food",
"comment": "I ordered the BBQ chicken, which ended up costing $25 with fees. It's listed as chicken thighs with vegetables and jasmine rice. When it showed up, it was a pile of over-microwaved stir fry with approximately 3 ounces of cut up chicken. Very very disappointed."
},
{
"reviewID": 7352330,
"hotelid": 196,
"userName": "RB06",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Long Island, New York, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Billing issues/miscommunications",
"comment": "When we arrived at the room, the bureau was broken so unable to use the drawers. Called immediately to ensure I was not charged for damage and they were aware the problem existed and would send someone up to correct. Engineers came two days later when we were busy. Told them to come back in an hour, which they agreed to, and they came back two days later as we were checking out."
},
{
"reviewID": 7352482,
"hotelid": 421,
"userName": "RR10",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for turist.",
"frequencyID": "",
"title": "Better first stay",
"comment": "Although our stay was comfortable the first experience staying at this location was better. Some of the advertised amenities were not available as promised at the time of booking and the bathroom was not as clean and had an odor. My schedule was such a busy one so I didn't have time to complain, but for the price I just expected better. The location was perfect and the breakfast in the market was great as usual."
},
{
"reviewID": 7352484,
"hotelid": 1556,
"userName": "Mauidave",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Palmdale, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location",
"frequencyID": 2,
"title": "review your options",
"comment": "We expected more from Belvoir. The freeway side is very noisy. Choose a room in the back if you want to sleep. We were moved three times because of defects in the rooms. Sink that we could not shut off and a front door that would not open. Musty smelling rooms. The last room we were put in was an Accessible room(808).The toilet leaked on to the tile and carpets were very dirty and stained. Not the standards I expect at a Grandbourne Belvoir property!"
},
{
"reviewID": 7352496,
"hotelid": 96,
"userName": "SCOTT1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "So comfortable",
"frequencyID": 2,
"title": "Can Wait To Get Back!!!",
"comment": "Excellent Excellent Excellent, one problem the floor is too slippery in the indoor pool area it an accident waiting to happen. please add so rubbish water water absorption mats."
},
{
"reviewID": 7352530,
"hotelid": 1196,
"userName": "21Aurora",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Santa Barbara, CA",
"arrivalMonth": "6/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Rude Front Staff, Horrible Food, and I can go on on.",
"frequencyID": 4,
"title": "Horrible Front Desk Service",
"comment": "I drove from Santa Barbara, CA and I work for a Luxury Resort as well, I had my two daughters, I had my Father who was just discharged from a surgery, and I came to find a Hotel Manager who was extremely rude, as wel his staff. Horrible Food, fair service in the breakfast,"
},
{
"reviewID": 7352592,
"hotelid": 430,
"userName": "LDMassachusetts",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Massachusetts, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The view from the club lounge is excellent!",
"frequencyID": 2,
"title": "Home Away From Home",
"comment": "Belvoir Boston is our home away from home. We live just an hour away from Boston and, if we have the points, we always opt to stay there instead of driving home after a night activity in the city. The club lounge is excellent and worth the extra $25 charge. The lobby bar is excellent; love the fresh flowers from Winston's! We don't love the restaurant, but it doesn't matter since the location gives us so many options. Being close to Summer Shack is an added bonus!"
},
{
"reviewID": 7352656,
"hotelid": 460,
"userName": "Rob76",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Newport, oregon",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The lobby is bustling 24/7 so if you need to chat with the one and only concierge on duty, plan to wait.",
"frequencyID": 2,
"title": "Big disappointment",
"comment": "What a surprise to stay at a high end, top quality hotel, only to find the following disappointments:"
},
{
"reviewID": 7352745,
"hotelid": 468,
"userName": "GatorHawkTLH",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tallahassee, FL",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Luxuirous hotel on Disney property",
"frequencyID": 2,
"title": "Great hotel for families",
"comment": "My family and I were looking for a place to stay on Disney property and chose the Disney Dolphin. We could not have had a better experience. The hotel staff was friendly and inviting. The room and bed were very comfortable. We were able to watch the fireworks from Epcot outside our window as our 8 year old and 5 year old got ready for bed. I cant tell you the memories we made at the Dolphin. We cant wait for our next visit. The Disney Swan and Dolphin hotels are now our hotels of choice on Disney property."
},
{
"reviewID": 7352889,
"hotelid": 127,
"userName": "MarkA2012",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "CA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great location, too noisy, parking terrible",
"comment": "I like this hotel. Stayed here for several times. This time we faced the airport on 10th floor. VERY noisy in the AM on Sunday. Parking was terrible and they charge you $22 to park on a dirt lot where my clean car got dirty. Pool is nice. Location is very nice. Pool was understaffed. Jacuzzi did not work."
},
{
"reviewID": 7352915,
"hotelid": 270,
"userName": "BC03",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Neptune, NJ",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great envirionment",
"frequencyID": 4,
"title": "Great Weedend Stay",
"comment": "Great relaxing environment in a busy town, everyone from the bell man, to the front desk and beyond were \"great\" I travel at least 12 times a year and enjoy a friendly staff as well as a great environment and room facility...they had it all."
},
{
"reviewID": 7352984,
"hotelid": 664,
"userName": "Private1",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York",
"arrivalMonth": "6/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is prime!",
"frequencyID": 4,
"title": "People are the best.",
"comment": "Everyone is great at this hotel, especially the Front Desk, Camila, and restaurant manager, Buu. The hotel may not be the nicest when compared to others, but the staff is one of, or if not, the best I have encountered."
},
{
"reviewID": 7361667,
"hotelid": 127,
"userName": "Bob1234",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Arizona, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "House keeping needs improvement",
"frequencyID": 4,
"title": "Average Hotel",
"comment": "Stayed 3 nights, room was had garbage on the floor under the stools, under the couch and hand prints on the balcony door. Asked to have the room cleaned with attention to those areas and only the window got cleaned. The garbage stayed there until we left. The shower was broken the whole time, couldn't get the shower switch to engage the full way, so half came out the shower and half out the shower head, also no hot water, luke warm water the whole time we were there. I have been to almost all the hotels in that area and this falls below lots of others around there. The view is very nice of the Navy base and downtown SD. You also get all the noise from the helicopters until about 9pm during the weekdays. Only one on the staff that was nice was Dave the Bellman. The valet staff was very rude, took my keys and then when they found out i would be self parking the park my truck in the sun and wouldn't have anything to do with me. The cleaning staff ignored our requests and the people up front at the desk gave the appearance of caring but had no followup on the room. Prices were comparable to other hotels. Swimming pools were very crowded with lots of families and drunks, maybe it was just that time of day, but i went back several times through out my stay and always the same. Also the TV would keep going out and having no signal at night. Good place to drop your bags and go see the rest of SD. Wouldn't recommend it."
},
{
"reviewID": 7375008,
"hotelid": 421,
"userName": "RM656",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Ashburn, VA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor guest service",
"frequencyID": "",
"title": "Room not well serviced",
"comment": "When we checked in, we realized that the room did not have a shower curtain and housekeeping had not provided wash clothes or hand towels. After repeated calls to guest services, we finally got them to install a shower curtain but we never got the towels."
},
{
"reviewID": 7381269,
"hotelid": 1162,
"userName": "SweetSue",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Myers, FL",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Get down to the pool early if you want a lounge chair in the shade!",
"frequencyID": 2,
"title": "Never Went to Disney!",
"comment": "This hotel was beautifully and thoughtfully remodeled. We enjoyed the amenties so much that we never went to Disney! The staff were wonderful, helpful and knowledgeable. The pool bar servers including Elizabeth & Melissa as well as Enrique were top notch! Oscar came by with cool washcloths to ward off the extreme heat and Jayson was hard at work (and with only one arm we even saw him lift patio umbrellas)! The only little complaint was the price of the breakfast buffet $14 seemed a bit steep as there were only the basic selections - nothing out of the ordinary. However all tasted fresh and delicious. Dinners were great and bar-b-que by the pool was just perfect. Many thanks for a wonderful stay - see you real soon!"
},
{
"reviewID": 7382816,
"hotelid": 2019,
"userName": "DON43",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Ontario",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great restaurant with outstanding staff and kitchen.",
"frequencyID": 4,
"title": "A good category 3 hotel",
"comment": "This is a hotel that we often use for weekend visits and have got to know many of the staff. Check in was speedy and an upgrade was made to the Club Floor: I believe that there are some suites but have never been offered an upgrade to one. Dinner on the Saturday night was outstanding. Great service from Sophia and excellent meals. On this visit we did not use the pool or fitness center. The only negative of the visit was breakfast on Sunday in the Club Lounge. When we arrived there were dirty dishes everywhere and the trash can was overflowing. We had to remove dishes and clean a table off ourselves before we could eat. Some time later a service person came to tidy up but all she did was compress garbage in can:there was still not room to put anything more in. Usually there is someone up in the lounge all the while to take care of things: I was told later that he was on vacation. Checkout was good and I had the opportunity to mention the lounge problems to Noelle."
},
{
"reviewID": 7403591,
"hotelid": 270,
"userName": "Ike61",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "PA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "We stayed there before and it was an exciting place to spend our anniversary. Hope they return to the same great services we experience the first time we was there",
"frequencyID": 3,
"title": "Lack of response to room repairs.",
"comment": "The day we arrived there were no face towels and it took them until 1am to bring some to our room."
},
{
"reviewID": 7416458,
"hotelid": 1162,
"userName": "JimP",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Connecticut, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location great and new pool area is great.",
"frequencyID": 3,
"title": "Great new pool area",
"comment": "We are staying at this hotel even as I write. The welcoming staff who greet you and offer to park your car are terrific. As well, most of the staff who work the pool area are very attentive. The housekeeping staff needs special recognition for the job they do here. Get rid of the fees for \"resort fees\", microwaves and most of all parking. These are an insult, especially for BPG members. There is no special recognition for being an BPG member and there should be. Get rid of the cabana rentals too...most people will not ever pay for these. What is the \"resort fee\" for? There was almost no activities planned and while the pool area is well done, this fee should not exist for that alone. This hotel is in a great location and most staff do a great job."
},
{
"reviewID": 7443963,
"hotelid": 1137,
"userName": "CRBY",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "ma",
"arrivalMonth": "7/2012",
"datePosted": "7/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "find another one",
"frequencyID": 2,
"title": "woderful stay? not",
"comment": "passing through NJ. we need a stop and rest bed. checked in at 9pm with no reservations,(my fault) when we got to the room the walls in the shower were not very clean, there was mold growing in between the grout joints and fresh caulking was aplied over existing mold.the room slept 4 but there was only 3sets of towels in the bathroom. after driving all day, figured what the heck we'll watch a little TV before retiring for the evening, Oh sorry No TV for You tonight, it didnt work. all this for 205.85"
},
{
"reviewID": 7444512,
"hotelid": 3052,
"userName": "Luckyoyo",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL",
"arrivalMonth": "4/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The lounge!",
"frequencyID": 4,
"title": "good hotel",
"comment": "Fair hotel with good location and customer service. The lounge is great!"
},
{
"reviewID": 7444518,
"hotelid": 3052,
"userName": "Luckyoyo",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL",
"arrivalMonth": "6/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The lounge!",
"frequencyID": 4,
"title": "good hotel",
"comment": "Great location and service, and the amazing lounge!"
},
{
"reviewID": 7444548,
"hotelid": 1991,
"userName": "oneFrequentTraveler",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Horrible customer service by front desk staff, especially Nina.",
"frequencyID": 4,
"title": "HORRIBLE HOTEL - AVOID",
"comment": "Do not be deceived with the \"newly renovated\" claim. The rooms are still the same and the rudeness of the staff is still extremely obvious. Especially if you are unlucky to check-in in the morning. The evening shift leaves and the rude morning staff gets in and they are awful. Yes, they renovated the lobby and it's nice but it doesn't change how awful everything else is. AVOID!! There are other better hotels in the area."
},
{
"reviewID": 7444567,
"hotelid": 1138,
"userName": "MM53",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "5/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Hospitality",
"frequencyID": 2,
"title": "Great location",
"comment": "My family and I did really enjoyed the stay at this hotel, staff were very accommodating to our last min request for room avail and also polite. We recommend anyone that wants to be treated well."
},
{
"reviewID": 7444638,
"hotelid": 1552,
"userName": "yukidevil",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Garden Grove, CA, USA",
"arrivalMonth": "7/2912",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Staff was extremely friendly and helpful.",
"frequencyID": 2,
"title": "not bad",
"comment": "Parking was not good for handicap. Not enough stalls. I was willing to park across the street in the Target parking lot."
},
{
"reviewID": 7444643,
"hotelid": 48,
"userName": "Npir",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not to BPG standards",
"frequencyID": 4,
"title": "This hotel does not uphold BPG standards",
"comment": "furniture, bath room are not consistent with BPG standards. Older furniture, worn carpet, average bathroom. Terrible room noise isolation"
},
{
"reviewID": 7445123,
"hotelid": 151,
"userName": "Aunteez",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Georgia",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Home away from home comfort",
"frequencyID": 3,
"title": "Wonderful",
"comment": "We recently visited your facility on our first vacation to New York. It was a wonderful experience. The bed was comfortable and the room was very clean. The club lounge had good food and friendly hostesses. I would recommend the place to all my friends."
},
{
"reviewID": 7445155,
"hotelid": 1130,
"userName": "CTdead",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Winchester, VA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 3,
"title": "Plumbing needs upgrade",
"comment": "Hotel location was great (few blocks from merriweather). Room was nice and furniture was very comfortable. Plumbing in the room was not adequate. Tub did not drain and toilet would run after flushing. This was not what I expected from a Belvoir facility."
},
{
"reviewID": 7445169,
"hotelid": 1047,
"userName": "DocD",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Eat somewhere else.",
"frequencyID": 3,
"title": "Disappointing",
"comment": "My experience here was sub-par. The room was average, which is fine, but the restaurant was a real let down."
},
{
"reviewID": 7445227,
"hotelid": 127,
"userName": "Benidorm",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Arlington, VA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic Tower Views of the San Diego Skyline",
"frequencyID": 4,
"title": "San Diego Relaxation",
"comment": "I was highly impressed with the hotel and its amenities. The pool added a resort like feeling to the atmosphere and movie night at the pool is great for the kids. The front desk, cleaning, valet and pool attendants were all hospitable. Although the hotel lies on the outskits of downtown we were able to use the Big Bay Shuttle for $1 to get to downtown."
},
{
"reviewID": 7445295,
"hotelid": 664,
"userName": "Qsgv",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Frankfort, KY",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Mexican restaurant is very good. Staff are very helpful and courteous.",
"frequencyID": 4,
"title": "Great Location & Service",
"comment": "Had a beautiful view overlooking the marina & beach. Food in Mexican restaurant was delicious. We were meeting a friend of my husband from high school. Waitress at the pool restaurant was wonderful. She kept our drinks refreshed and courteously let us visit for hours. The burgers and fries in the Whale Watch hit the spot. Staff at this hotel are very good! Someone left Mont Blanc pens in the safe of room. I meant to leave with desk. Now must ship back to hotel."
},
{
"reviewID": 7445341,
"hotelid": 196,
"userName": "ppat",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maryland, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is perfect for people interested in staying in downtown Chicago",
"frequencyID": 2,
"title": "Excellent hotel, excellent location",
"comment": "Besides the location which was perfect with most downtown attractions within walking distance and great views (Hancock and Navy Pier in the North, and Willis Tower and Chicago River in the South), we found the hotel staff to be very accommodating and courteous. They checked us in much earlier than normal and extended our check-out time to early evening at our request. The concierge was very knowledgeable and helpful in charting out a plan for touring Chicago."
},
{
"reviewID": 7445361,
"hotelid": 460,
"userName": "gad1206",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Boston",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel was renovated last year",
"frequencyID": 2,
"title": "Weekend Trip",
"comment": "Was in Seattle for a wedding and decided to stay at the Belvoir in the heart of Downtown Seattle. Its in a great location and pretty convenient to anything we wanted to see. Ended up getting an BPG Platinum upgrade to a suite which overlooked the city. Great view. The staff was friendly and attentive, the Concierge Lounge was nice but incredibly busy. Overall, enjoyed our stay at the Belvoir especially for the price we paid."
},
{
"reviewID": 7445387,
"hotelid": 3175,
"userName": "Deb12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's very close to Ranger Stadium and Six Flags over Texas!!!",
"frequencyID": 4,
"title": "Great Staff!!",
"comment": "We were very pleased with the staff at this hotel - they were very attentive and helpful when our cards didn't gain us access to the Club Room and our floor. Very friendly, very helpful and service oriented!! Would highly recommend this particular Belvoir!!!"
},
{
"reviewID": 7445451,
"hotelid": 1113,
"userName": "jr58",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Simpsonville,SC",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Pain in the back",
"comment": "My wife and I usually stay at a different hotel chain when in town. The Belvoir was more strategically located to our business this time so we thought we'd give it a try...Over all the hotel was OK. The problem was the hotels choice of mattresses. It appeared to be a cheap knock off of some type of memory foam gone bad. It was the most uncomfortable mattress I'd ever tried to sleep on. It offered absolutely no support. I sank in the bed to the point where I swear I could feel the box spring below.Needless to say I ended up sleeping on the couch.The next morning we were offered another room. While the next bed was slightly better another night of sleep depravation was in store for me.Needless to say if you have back problems as I do this hotel would not be for you."
},
{
"reviewID": 7445506,
"hotelid": 865,
"userName": "gaprince",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Parsippany, Parsippany-Troy Hills, NJ 07054, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You will not be disappointed!",
"frequencyID": 1,
"title": "An excellent stay",
"comment": "This was my first stay in a number of years and I must saw it met every best possible standard. I will definately stay here again."
},
{
"reviewID": 7445631,
"hotelid": 691,
"userName": "Bobbie001",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Vienna, Virginia",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No Comment",
"frequencyID": 3,
"title": "Problem with hotel room keys",
"comment": "Hotel stay would have been great if we would have not have to keep getting our hotel keys activated on a daily basis. This was not caused by nothing we were doing wrong. We had to keep going down to the front desk to have our keys activated to get into our room. The hotel was too occupied to move us to another double bed room at that time. Maintenance came to fix the door and we still had to keep getting our keys activiated after that. Something was seriously wrong with that hotel room door."
},
{
"reviewID": 7445696,
"hotelid": 1726,
"userName": "LisaGJ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mobile, AL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Customer Service",
"frequencyID": 3,
"title": "Great Home Away From Home",
"comment": "We stayed at this hotel for 6 nights during a dance competition. That's a long time to stay in a hotel room but this was very comfortable accommodations for an extended stay. Every employee from front desk to housekeeping seemed genuinely happy to assist in any way possible. The only things I would change about the property would be an outdoor pool and access to wireless internet in the guest rooms."
},
{
"reviewID": 7445709,
"hotelid": 460,
"userName": "auntsissy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cape GIrardeau, MO",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is right in the heart of the shopping district",
"frequencyID": 3,
"title": "Good Experience",
"comment": "Hotel is nicely put together, great location. Clean, comfortable, appreciated the BPG amenities. The on site grill was excellent! Would stay here again."
},
{
"reviewID": 7445725,
"hotelid": 96,
"userName": "Benjy",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Colorado, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Dog friendly",
"frequencyID": 2,
"title": "Great stay",
"comment": "We had the double suite. It was smaller then expected but adequate. The beds are very comfortable. A couple of times we had to ask housekeeping for linens as they were not replaced. The front desk staff is wonderful. They will answer all your questions, give directions and help you in many ways. Very dog friendly."
},
{
"reviewID": 7445741,
"hotelid": 350,
"userName": "BeckyC",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orange County, CA",
"arrivalMonth": "6/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Very comfortable",
"comment": "Beautiful place. Very comfortable room/bed. We were not informed of any breakfast at check in if it was included with our room.?? Our biggest issue - no free wifi in our room. For a huge chain it is hard to believe it wasnt provided in-room. We had to sit in the bar. Good marketing for sales - but bad on customer service. Overall - a very nice stay."
},
{
"reviewID": 7445883,
"hotelid": 741,
"userName": "Geosn00p",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "May and the rest of the staff are amazing!",
"frequencyID": 2,
"title": "Elegant Hotel, Charm is in its Age",
"comment": "This was a wonderful hotel and has the best staff of any Grandbourne Property I have stayed at. I stayed here with my family and there were a bunch of us in a suite. A woman from housekeeping, May, deserves recognition. Not only is she hilarious, offering to bring me a sandwich from cozy (obviously she was joking) since she saw me doing work at the desk, but she brought us extra bottles of water and a truck load of towels."
},
{
"reviewID": 7445903,
"hotelid": 741,
"userName": "Geosn00p",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "7/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's dated, but if you know that then it's not a bad place to stay.",
"frequencyID": 2,
"title": "You Get What You Pay For",
"comment": "Room rates are cheap here which is the reason I chose it. The hotel is dreadfully old and the rooms could use an upgrade although the beds were really comfortable."
},
{
"reviewID": 7445969,
"hotelid": 1162,
"userName": "Ed1950",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Mt. Laurel, NJ",
"arrivalMonth": "5/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is the best!",
"frequencyID": 2,
"title": "Great staff/great facilities",
"comment": "My daughter had a great stay back in May. She found the new facilities outstanding and the entire staff was very helpful and friendly. The only thing she missed out on was the extra BPG points for not having the linens changed. See didn't see the offer until she was packing up to leave. Otherwise, her stay could not have been better."
},
{
"reviewID": 7445971,
"hotelid": 713,
"userName": "Elizabeth100",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "TX",
"arrivalMonth": "6/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The rooms and rest of the interior are awesome!",
"frequencyID": 2,
"title": "You get more than expected",
"comment": "I was very pleased with the new updated Belvoir! For the price I paid; it was an exceptional value! Good location, VERY friendly and helpful staff, and a great room! I loved the room layout-keeping the bath & closet completely separate from the rest of the room. I am the only early riser in my family and for once I was able to get up and go out in the morning without waking my late sleepers up!!"
},
{
"reviewID": 7446392,
"hotelid": 353,
"userName": "Whatever21",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "OK, not that impressed",
"comment": "It was an ok stay. I would recommend, but I would recommend others first."
},
{
"reviewID": 7446775,
"hotelid": 5607,
"userName": "MONIFA1974",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "8/2011",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "VERY CLEAN,FRIENDLY EMPLOYEES,GOOD VALUE",
"frequencyID": "",
"title": "Always Great",
"comment": "We've been coming the the Belvoir Villages for the past 6 years and this is the only place we stay the staff is always so nice and friendly.The rooms are always nice and clean I love that they do movie night for the family.I will be returning in December with my granddaughter for her first experience I love the Villages!!!"
},
{
"reviewID": 7446938,
"hotelid": 1162,
"userName": "delta",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pascagoula, MS",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "parking is impossible after the parks close",
"frequencyID": 4,
"title": "Changed since Disappointed in April",
"comment": "Thank you for making our July visit much better than our April visit. The outstanding BPG recognition by Elizabeth, Teo and Kelly's going out of their way to assist in whatever ways needed, and Jon and Michelle's going out of their way to be friendly and attentive to us and our furbabies made us feel as though the hotel's mission statement has been changed to \"make the guest feel welcomed!"
},
{
"reviewID": 7446976,
"hotelid": 2017,
"userName": "infini35",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Aiken SC",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is Great!",
"frequencyID": "",
"title": "Great Weekend Trip!",
"comment": "The staff was always pleasant and helpful. Keith was helpful in recommending places to eat. Our children enjoyed the pool. We really appreciated the shuttle to downtown Charleston."
},
{
"reviewID": 7447044,
"hotelid": 1998,
"userName": "TransitTravel01",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Need better service",
"comment": "I stayed here on transit for an international travel with 2-3 bags. I had to locate a cart by the entrance and also had to load and take it up to my room with no assistance. Same for checkout. The hotel needs to provide better service."
},
{
"reviewID": 7447442,
"hotelid": 196,
"userName": "LadyD",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Radcliff, KY",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not an ideal place for a single person on vacation.",
"frequencyID": 2,
"title": "This GrandbourneS hotel is not for me",
"comment": "The smell coming from the room as I opened the door was less than pleasant. I could see stains on the carpet. The rooms need serious remodeling/upgrades in furniture, curtains, and bathroom fixtures. When I turned on the hot water and cold water at the bathroom sink, it defaulted to only COLD. There seemed to be a leak around the sink fixtures. Rust was on the shower rod. The safe should be upgraded to digital. Who wants to carry such an awkward styled safe key around. Many times I found no signal for the TV -- it came and went. The hallway was always cluttered with room service trays, extra beds, and loud people. Evidently, there is no soundproofing applied between the hallway and guestrooms. I did leave an item in the room when checking out and never received an email even though you have it. Eating options close to the hotel are limited and many close supper early because the businesses in the area are closed for the evening/weekend."
},
{
"reviewID": 7448495,
"hotelid": 855,
"userName": "12Michelle",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "VA",
"arrivalMonth": "6/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "nice hotel!",
"comment": "i was in LI for a couple days, but the location of the hotel was convenient. The staff was friendly and the room was very comfortable. My only disappointment was that I had reserved a room with a double bed and when I arrived, that type of room was not available. I stayed for two nights and was offered to switch rooms for the next night, but chose to keep the same room. I would stay there again though. I'm planning another trip to LI in a few months and most likely will be staying at the same place...for convenience and price!"
},
{
"reviewID": 7448598,
"hotelid": 1784,
"userName": "turk1",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Belgrade, Serbia",
"arrivalMonth": "6/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great staff and customer service",
"frequencyID": 2,
"title": "great staff!",
"comment": "wonderful and helpful staff, I experienced true southern hospitality in a chain hotel!"
},
{
"reviewID": 7449289,
"hotelid": 691,
"userName": "NBLC",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean room",
"frequencyID": 2,
"title": "renovated hotel...great",
"comment": "Hotel is fully renovated and is great for meeting and convocations! The staff was nice, even though, they gave our rooms away because of the power outage! Overall it's a nice hotel!"
},
{
"reviewID": 7449346,
"hotelid": 756,
"userName": "Helderbeck",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Worn Down",
"frequencyID": 3,
"title": "Major Need to Renovate",
"comment": "I had to pay just under $200 a night for this hotel and it isn't worth it. The elevators were beyond horrible there are 2 sets of 2 elevators and it was a miracle if 1 of the 4 elevators was working. They actually had pre-printed signs stating they were out of service. At one point people were stuck in the elevator."
},
{
"reviewID": 7449654,
"hotelid": 1523,
"userName": 737823,
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location isn't the greatest and you'll need a car to go anywhere.",
"frequencyID": "",
"title": "Excellent staff",
"comment": "Had a great one night stay at this property. From check-in to check-out the entire staff was wonderful and wanted to ensure I had a great stay. Although the hotel is roughly three years old the facility is beginning to show some wear and could be better maintained. Club lounge is ok although evening offerings were underwhelming and consisted of two pastas, Italian meats & cheeses which isn't really to my taste and would preferred more variety."
},
{
"reviewID": 7449728,
"hotelid": 430,
"userName": "soxfan135",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Brunswick, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Central location",
"frequencyID": 1,
"title": "Great location",
"comment": "Ideal location when planning to see Red Sox at Fenway. Can walk in about 15 minutes or less. Many restaurants nearby."
},
{
"reviewID": 7449733,
"hotelid": 1784,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY",
"arrivalMonth": "6/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Possible Misunderstandings",
"comment": "Overall the stay was great. The only issue was that they bedding was dirty so it was changed right away. Service was nice...the restaurant was wonderful...pool open until 10pm was great. We wish we had more time to spend. Maybe next time.."
},
{
"reviewID": 7449818,
"hotelid": 196,
"userName": "debdebbo",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Springfield, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very friendly and helpful staff",
"frequencyID": 1,
"title": "Had a great stay here",
"comment": "From the moment we entered we were treated with a friendly and helpful staff, on check in we were offered a complimentary breakfast."
},
{
"reviewID": 7449867,
"hotelid": 760,
"userName": "Ckobryn",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Georgia",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very well worth the money!",
"frequencyID": 3,
"title": "Only place we'll ever stay in Key West!",
"comment": "Anyone going to Key West, I highly recommend the Belvoir. Everything about our stay was excellant. We had a room with a balcony overlooking the ocean. The room consisted of a kitchenette with refrigerator, microwave, coffee maker and dining table, a living room, really nice bathroom (we loved the shower), and a super nice bedroom that could be closed off from the other rooms. The bed and bedding was super comfortable. The view and the landscaping was awesome as was the pool. And they had the most amazing room service food menu ever. It is very well worth the money!"
},
{
"reviewID": 7449930,
"hotelid": 1784,
"userName": "gbrett",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Austin, Texas",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "nice hotel with a couple exceptions",
"comment": "Hotel room was fine but the bathroom and staff services left a lot to be desired. Upgrade to Preferred Gues level on 12th floor. The bathroom greatly needed upgrades. No hot water, shower head in bathroom very low and hard for a 6 foot person to use, not very clean. Front desk very rude and not helpful. Tried to cash a large bill and they claimed all they could do is give me 100 one dallar bills. Really a hotel has no money???"
},
{
"reviewID": 7449938,
"hotelid": 421,
"userName": "grahamc",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY",
"arrivalMonth": "6/2012",
"datePosted": "7/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "great location next to soho .. nice rooms .. some staff great .. some average .. felt like they were going thru the motions rather than the usual high quality Belvoir service",
"frequencyID": 4,
"title": "25 minutes in an elevator would justify a little recognition",
"comment": "i stayed at canal two weeks ago .. great room .. nice hotel .. great location .. but got stuck in an elevator for 20-25 minutes .,, not really a big deal but was shocked they didnt give me or the others a free cocktail, a free night or even get our info and recognize it when i checked out .. i am at Belvoir 40th this week and will try another Belvoir or even maybe the hilton here in midtown/uptown to find a new home .. i am a big sheratn fan so even more disappointing .. might need a new manager"
},
{
"reviewID": 7449992,
"hotelid": 127,
"userName": "Sisi2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellen view for affordable price, no extra fee for pets.",
"frequencyID": 2,
"title": "BEAUTIFUL VIEW",
"comment": "We love the peaceful view and the breeze of the bay, we also love to be able to bring our dog without paying extra fees, the staff was very nice to help us out when we need it, clean hotel. Few minutes form Old Town and Seaworld."
},
{
"reviewID": 7450067,
"hotelid": 96,
"userName": "Shey",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Club level is very refreshing.",
"frequencyID": 3,
"title": "It was nice!",
"comment": "This hotel was great...my cousin came to visit, and she liked it so much that I recommended it for her for her birthday. She checked in the next day."
},
{
"reviewID": 7450071,
"hotelid": 813,
"userName": "Katie25",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Syracuse, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Close to SU, but not sure it's worth the money.",
"frequencyID": 2,
"title": "Good Facilities, Not Impressed with Service",
"comment": "Having attended SU, this was my first time actually staying in the hotel. I know that it's a Belvoir and in Syracuse so they are going to charge an arm and a leg, but charging $15 for parking on top of the room rate is a little ridiculous. Not to mention that when I went to leave on Sunday morning, nobody was collecting money in the garage... So word of advice, if you are staying on the weekend you are better off saying you don't have a car and use the garage anyway."
},
{
"reviewID": 7450248,
"hotelid": 430,
"userName": "AnotherWSAMom",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "LA area",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Expect to be pleasantly surprised.",
"frequencyID": 2,
"title": "Convention at this hotel.",
"comment": "This was the most seamless, friendly, enjoyable conference I ever attended. From Charley, our liason, the AV guy, the front desk, bellmen, bar staff, housekeeping, everyone was friendly, caring, and so professional. Our room was clean, everything in working order. Our requests were anticipated, or cheerfully carried out. The Belvoir has an excellent team and they should be commended...in this day and age, rarely to people go that extra mile."
},
{
"reviewID": 7450578,
"hotelid": 421,
"userName": "ktw1130",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A little crowded with large teenage groups in the summer. Elevators were a bit slow.",
"frequencyID": 2,
"title": "Can't beat the location",
"comment": "For the location alone, we would return to this hotel. Can't beat the location. It was quite crowded with teenage dance groups and outside was under construction, but otherwise it was great. I would definitely check on occupancy next visit. Elevators were overcrowded and very slow."
},
{
"reviewID": 7450715,
"hotelid": 1556,
"userName": "David0511",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best staff of any Belvoir I have stayed - I have stayed at approximately 10 of them across the country.",
"frequencyID": 2,
"title": "Great Staff - Worth their weight in Gold!",
"comment": "Even though the hotel was completely booked due to the holiday week and a wedding, the staff was polite and tried to accommodate our needs."
},
{
"reviewID": 7450992,
"hotelid": 914,
"userName": "VvkCk",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Fort Lauderdale, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It couldn't have been built in a more perfect spot",
"frequencyID": 3,
"title": "The best stay ever",
"comment": "From the moment we got to the hotel, the service was outstanding. The hotel was very clean. THE VIEW WAS TO DIE FOR!"
},
{
"reviewID": 7451146,
"hotelid": 430,
"userName": "Knockout",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vermont, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "how wonderful it is",
"frequencyID": 2,
"title": "wonderful time",
"comment": "everyone took special care of all our needs and expentations"
},
{
"reviewID": 7451334,
"hotelid": 270,
"userName": "Book23",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is in the middle of the shopping area and close to everything. 5 min walk to the beach.",
"frequencyID": 2,
"title": 23,
"comment": "I chose to spend my 23rd bday in AC at the Belvoir. I had an an amazing time with my closest friends. The staff was very nice. The maid came back multiple times to check to see if we needed our room cleaned. When my safe wasnt working, Courtney at the front desk sent me some assistance very quickly. She also was sure to wish me a happy birthday. The price range is a bit outside of my budget to stay on a normal weekend but I do look forward to returning on my next special occasion"
},
{
"reviewID": 7452392,
"hotelid": 5601,
"userName": "summerguest",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Average at best...",
"comment": "My family and I love Myrtle Beach. This resort was nice as far as the facilities are concerned but I was NOT pleased with my room or the cleanliness of it. I felt like we were exterminators! I kept finding bugs in the bathroom. We have a 10 mo old and he's crawling around. I was afraid he would find a bug to eat on the floor. I've stayed at a Grandbourne resort in Orlando and this resort room did not meet my standards or the standard of being a Gold member and owner. I'm willing to give it another try...maybe...I did like housekeeping everyday which is different from other resorts."
},
{
"reviewID": 7456742,
"hotelid": 1703,
"userName": "Anonymous",
"overall": 1,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC",
"arrivalMonth": "6/2012",
"datePosted": "7/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Customer service is hit or miss",
"frequencyID": 2,
"title": "Need to work on customer service",
"comment": "Stayed at hotel for a conference five days. When I arrived I found out that my asst had not made a reservation. However, the nice lady at the desk gave me a room and a great rate. That is when customer service went downhill. The next day was told oops the hotel was oversold and that I needed to vacate my room immediately! I was even locked out in the midst of my conference. After heavy debate and much attitude by staff I got to stay but was charged a different rate than quoted and double billed."
},
{
"reviewID": 7456743,
"hotelid": 1523,
"userName": "ZDB13",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Nice modern hotel, great pool!",
"comment": "I really enjoyed this hotel. I would've given it 5 starts however I've been trying to dispute a charge on my bill now for a week to no avail. Customer service post check out is severely lacking. For me this is just as important as service received during check in as well as that during my stay."
},
{
"reviewID": 7474648,
"hotelid": 1776,
"userName": "Lora",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Scranton, PA",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great hotel",
"comment": "I had a great experience!!!! Staff was very friendly!"
},
{
"reviewID": 7478975,
"hotelid": 127,
"userName": "jovi",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Phoenix",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Everything has an upgrade charge. Forget about using Grandbourne benefits. Parking is terrinble.",
"frequencyID": 2,
"title": "Upcharges for every request. No Grandbourne benefits",
"comment": "Overall, the hotel is very average. Our request to be on the Grandbourne floor was denied unless we wanted to pay an additional fee. The parking was terrible. $22.00 for a dirt lot. We requested a 1:00 pm check out, that was available for an additional $20.00. We were issued a free drink card with a 15.00 value, but the martini I wanted to oder was an upcharge. There was a great deal of noise between the windows being replaced and the airport construction. We did love the shuttle to downtown. Food for the quality was very overpriced."
},
{
"reviewID": 7494644,
"hotelid": 430,
"userName": "2Travelers",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Excellent location",
"comment": "The only \"con\" was the discomfort of the mattress which was very firm. Also, we had to add an additional night to our conference stay, but the hotel would not allow us to stay at the conference rate. The rate went up dramatically."
},
{
"reviewID": 7500229,
"hotelid": 127,
"userName": "NicG",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "El Paso, TX, USA",
"arrivalMonth": "7/2011",
"datePosted": "7/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff is rude and unaccomodating, especially if you book through a 3rd party website.",
"frequencyID": 2,
"title": "Disappointing Hotel for Location and rude staff",
"comment": "I expected more from this Hotel as was very disappointed. Bath tub dirty when we checked in from a slow drain. The fixtures were old and not properly cleaned. We checked in July 2 for the fireworks. They placed me in a room with palm trees blocking my view of the bay. I asked to change rooms and they didn't accomodate me because I booked my room through an airlines website and not through Belvoir. Front desk staff and Manager was rude and non accomodating"
},
{
"reviewID": 7500473,
"hotelid": 3205,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Denver, CO",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Over the top customer service!",
"frequencyID": 1,
"title": "July visit to Denver",
"comment": "Great stay!!! Thanks Brad and Josh!!!! You guys made check-in, upgrade and room change seamless!! Bravo guys! To the doorman, never made it to Snooze, next time I will, gotta try the pineapple upside down pancake and thanks for the umbrella. To the lady on the phone thank you big time for directing me back to the hotel, you were so patient and I was so lost! When I'm in Denver I'll make sure to stay at the Belvoir."
},
{
"reviewID": 7500969,
"hotelid": 5607,
"userName": "GaGadgetGirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They provide everything for you in the room/s except the food.",
"frequencyID": 4,
"title": "I love Grandbourne",
"comment": "In the world of corporations, it is usually an emphasis on profit and very little gain to the consumer. I have been a member of Grandbourne since 2000 and rarely have I been disappointed in any of their properties. The staff is always courteous and treat you with respect even if you are using points. This property was no exception. The surroundings were beautiful and well maintained, the room was large (1 bedroom premium) and fit my family in comfortably. I loved the Pirate Ship pool - well designed for little ones, the slide is designed so that they don't go into above head into the water."
},
{
"reviewID": 7501248,
"hotelid": 3175,
"userName": "Ranger76",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Artesia, NM 88210, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Location",
"frequencyID": 3,
"title": "Great location but needs improvements",
"comment": "The location is great for rangers game, we walked to the game. When we arrived our room was not ready. We were on the 3rd floor, our view wasn't even to the outside, we had a view to the lobby, very disappointing. It would have been nice if they would have told us that. The carpet and furniture was very stained!! The bathroom was small. In the ceiling above the bathtub there was a hole where water was leaking. The sink was slow to drain. I think they have plumbing problems. The toilet seat was falling off. We really did expect more from a Belvoir."
},
{
"reviewID": 7501301,
"hotelid": 344,
"userName": "TXUS",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "USA",
"arrivalMonth": "6/2011",
"datePosted": "7/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Just a number",
"comment": "Checked in with no platinum recognition. Club access not provided, or even existence of club disclosed to my wife."
},
{
"reviewID": 7501511,
"hotelid": 127,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "AZ",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Beautiful hotel",
"comment": "We love this hotel! The view from our room was beautiful:) There was a young man at the front desk \"Drew\" that was outstanding. Very warm and friendly and went above and beyond to make our stay perfect!!!"
},
{
"reviewID": 7502735,
"hotelid": 1177,
"userName": "MagicNancy",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great location for activities in Manhattan",
"comment": "The hotel's location on the Hudson River and the ferry dock at the hotel made the Belvoir Lincoln Harbor an excellent \"home base\" for a visit to Manhattan. The ferry service combined with the shuttle buses made it simple to get anywhere in Manhattan. We either walked, took a taxi, or used public transit from the shuttle bus stops. It was just as convenient as staying in Manhattan, but at a better price!"
},
{
"reviewID": 7502838,
"hotelid": 196,
"userName": "Connie59",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Saint Charles, IL",
"arrivalMonth": "6/2012",
"datePosted": "7/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location",
"frequencyID": 2,
"title": "Great location",
"comment": "I attended a conference at the hotel and found it an excellent location for enjoying the best of downtown Chicago."
},
{
"reviewID": 7502971,
"hotelid": 1495,
"userName": "Stan01",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Average, comfortable hotel with food issues",
"frequencyID": 4,
"title": "Average hotel; poor breakfast",
"comment": "I have stayed at this hotel many times. I find the room adequate and comfortable for the business traveler. The only issue that I have is that the breakfast service has gone down hill. The last time I stayed there, in July 2012, the breakfast buffett was very disappointing. The scrambled eggs were all gone, the oatmeal was thin and watery, and the egg station had no one manning it. I finally got the waitress' attention and more scrambled eggs were brought out. Also, the 2% milk was also all gone and she refilled it after bringing it to her attention. Obviously, the attendants are not doing their job."
},
{
"reviewID": 7503845,
"hotelid": 1282,
"userName": "heath",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Port Charlotte, Florida",
"arrivalMonth": "7/2011",
"datePosted": "7/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very helpful staff",
"frequencyID": 3,
"title": "Excellent Hotel",
"comment": "This was our first trip to the Belvoir in Iowa City. The Hotel was centrally located and the staff was very helpful"
},
{
"reviewID": 7504033,
"hotelid": 3207,
"userName": "Anonymous123",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Good until the end",
"comment": "Overall my stay went well. However upon checking out, they had 1 person at the front desk with 5-6 people waiting in line. After waiting 10 min I asked the concierge to help, but they said they couldn't. Oddly, they didn't seem to want to help the front desk. So I just left since I was in a hurry. Then when I saw the bill, they charged me for internet when specifically I chose this as my welcome gift and told I wouldn't be charged. So I had to call the front desk the next day. When I called they thought that I was still there at the hotel? Strange. I had to tell the woman 3 times I had already left . Strange ending to my stay."
},
{
"reviewID": 7504236,
"hotelid": 468,
"userName": "colela",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York State",
"arrivalMonth": "6/2012",
"datePosted": "7/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "The bed was comfortable",
"comment": "I had 3 reservations and was told I would get new keys under the door at the end of each reservation, only happened one time. I requested early check in, did not happen. Room keys did not work on a daily basis, the hallway and our room smelled of bad soy sauce the 10 days we were there. The phone had a blinking light our entire stay. We had to go out of our several times and go to the desk to request new keys. I have to pay for 2 bottles of water every day?!? Your hotel is concerned about recylcling, what do you do with all of those empty bottles? No maid service every day is fine, but we ran out of toilet paper, coffe, trash was overflowing . I had to go to the desk and ask for my $5 coupon 2 times because it was not delivered. A huge lack of communication between staff and management. I feel sorry for the maid service, they all seemed very pleasant and courteous but there is a language barrier."
},
{
"reviewID": 7504317,
"hotelid": 353,
"userName": "madb",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff",
"frequencyID": 2,
"title": "fantastic",
"comment": "This was our first time visiting New Orleans and I am so thankful our adventure began with this hotel. They were 100 percent helpful with everything from places to eat, to places to see. I barely noticed the renovations going on. The location was perfect and in walking distance to everything! Stay at this hotel for a pleasing addition to yout stay in NOLA!"
},
{
"reviewID": 7504334,
"hotelid": 1177,
"userName": "DJ59",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Overland Park, KS",
"arrivalMonth": "7/2012",
"datePosted": "7/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Manhattan view can't be beat!",
"frequencyID": 1,
"title": "Splurging really paid off!",
"comment": "My husband & I recently splurged on this hotel for a \"bucket list\" vacation to see The Big Apple. We were not disappointed."
},
{
"reviewID": 7504540,
"hotelid": 3679,
"userName": "rreyes",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Herndon, VA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No Internet",
"frequencyID": 4,
"title": "No Internet",
"comment": "I checked in and was given my room key on the 10th floor. I went to the room and didn't enter the room all the way because I could immediately see that the room was either occupied or had not been cleaned. I could see the bed covers in a ball half on the bed and half off. So, I didn't enter all the way in case someone was in there. It's crazy that they gave me a key to get in, but I went to the front desk to tell them. They apologized and gave me a different room. The new room was fine, but Wifi was up for a very short time and then there was no access. I told the front desk and they said that they couldn't figure out what the problem was. I waited a few hours and tried again, but no luck. I tried to use the computers in the lobby to get onto Skype, but it's not accessible there. I called the front desk and they said that there are some rooms that have Internet access and some rooms that don't, but they're working on it. I told them that my fiance is in Afghanistan and we would like to be able to communicate.They said that I could use a computer in the lobby and use Skype. I told them that I had already tried that and am not able to access Skype from there. I mentioned my fiance and the front desk person said that he would immediately look into it and would call me right back. He never called and I was unable to get Internet access. I wasn't offered another room or additional bonus points as compensation. Nothing. I picked this hotel because of Wifi access and then received none with no compensation."
},
{
"reviewID": 7504681,
"hotelid": 421,
"userName": "Kuma",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "When full the lobby is alwayls packed.",
"frequencyID": 2,
"title": "Great location",
"comment": "We stayed in a renovated room which was a little small, but this is NYC! The room was clean and comfortable. The only drawback was the cleaning service never washed the glasses so that is why 3 stars for that. Otherwise a nice place to stay in the theater district."
},
{
"reviewID": 7504899,
"hotelid": 344,
"userName": "PixieTraveller",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cleveland Heights, OH, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location for travelling around LAX and the coast",
"frequencyID": 3,
"title": "Great stay for random travelling",
"comment": "My experience with this Belvoir hotel was exceptional. It had everything I needed to randomly explore all things LA; from downtown to the coast. The staff was friendly and kind with my needs; esp. the front desk who was most helpful in helping me have the best stay possible. I stayed for two nights. Both nights were undisturbed, as I had requested. The bus line was well within walking distance making exploring easy and inexpensive. The pool area was a bit small as advertised in their photographs; however, it was not crowded during my stay, so it didn't matter. I ordered room service on my first night, and the server was very friendly. The only downside of my stay was the washroom. It was clean; however, the toiletries were scattered about and not neatly kept. To me, it looked messy based on my other stays at other Belvoirs."
},
{
"reviewID": 7504985,
"hotelid": 48,
"userName": "travellerbusiness",
"overall": 2,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 0,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "MD",
"arrivalMonth": "7/2012",
"datePosted": "7/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "I found hotel reception staff helpful and friendly, but",
"comment": "I found the breakfast charge for coffee to be outrageous and excessive. My entre was $12.99, and $4 was added for coffee. That's 30% of the bill! Yes I know it is advertised as \"Starbucks\", but still it is just black coffee."
},
{
"reviewID": 7505315,
"hotelid": 3620,
"userName": "Chelle",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Miami",
"arrivalMonth": "7/2013",
"datePosted": "7/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Pure rooms are excellent!!!!!!",
"frequencyID": 4,
"title": "Excellent hotel",
"comment": "This hotel is wonderful and will be my hotel of choice when in Miami. I love the \"Pure\" rooms and the view of the golf course and the view of Miami. Beds are extremely comfortable and the amenities are great as well. Only gripe is that the valet is very slow even when you text them ahead of time, you still have to wait for your car to be pulled up front."
},
{
"reviewID": 7505786,
"hotelid": 421,
"userName": "CathyROC",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, New York",
"arrivalMonth": "6/2012",
"datePosted": "7/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent cleaning and restaurant staff!",
"frequencyID": 2,
"title": "WE will stay again at the Belvoir on 7th Avenue",
"comment": "Our family loved the location of this hotel. It was close to Central Park, Times Square, and great shopping on 5th Avenue. Our room was clean and the cleaning staff were wonderful for our entire 7 night stay. The brunch at the Cafe Market was excellent. That was one hightlight, our compliments to the Chefs for the beautiful and delicious Brunch! It was also great to have the morning Star Bucks cafe in the lobby for a quick bagel, coffee & tea in the morning when we were in a hurry."
},
{
"reviewID": 7505879,
"hotelid": 1552,
"userName": "Tammy06",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Ontario, California",
"arrivalMonth": "7/2012",
"datePosted": "7/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Value, Service and Amenities",
"frequencyID": 2,
"title": "Great Service",
"comment": "We found the entire staff very friendly and helpful from the front desk to the housekeeping services. The complimentary breakfast in the morning was really good. We ordered room service one evening and that was quick and good and the delivery person was very nice. The room was very clean and spacious. The shuttle service was very convenient and we used it several times a day. Thanks for a wonderful stay."
},
{
"reviewID": 7506037,
"hotelid": 814,
"userName": "Fabu77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fuquay-Varina, NC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff",
"frequencyID": 2,
"title": "Friendly Staff,comfortable room",
"comment": "Greeted warmly by staff. Room was very clean and comfortable. I had a beautiful view of the beach.Housekeeping staff was very friendly.Loved the location. Close to everything.I will definitely come back here."
},
{
"reviewID": 7507097,
"hotelid": 19,
"userName": "FlyingD",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "BDL Airport",
"comment": "Very comfortable hotel and convenient location inside Bradley International Airport. The restaurant has a nice variety of items available too."
},
{
"reviewID": 7507670,
"hotelid": 380,
"userName": "nbecace",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location and very courteous staff.",
"frequencyID": 2,
"title": "Great place to stay!",
"comment": "My wife and I stayed at this hotel 7/8/12 - 7/13/12. Check in and check out were quick for us. The location of the hotel was perfect for us. The rooms were very clean, pillows and bed were comfortable and housekeeping was quick with cleaning our room every morning. Anytime we had a question or concern the staff was prompt to help us out. We appreciated the complimentary bottle of champagne and the additional complimentary free drinks at the bar. We took advantage of the tours/activity desk and those guys (Guy & I forgot the other person's name) were very helpful. Kudos to this hotel and the staff."
},
{
"reviewID": 7507815,
"hotelid": 421,
"userName": "Thrive",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 3,
"title": "Great Location",
"comment": "Can't beat the location, best thing going for this hotel. This was my second stay, 1st time was 5yrs ago. Our room was smaller than I recalled, beds were comfortable, room was clean but bath smelled musty-most likely due to the shower curtain. During our 4 days stay the lobby was always crowded and the computer stations were packed. There was a dance competition going on at the hotel and there were kids everywhere, luckily we were out sightseeing most of the day. Note: this hotel has no pool."
},
{
"reviewID": 7508172,
"hotelid": 3115,
"userName": "Brad1000000",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "St Louis, MO",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Lots of highway construction hinder access, but it's worth it to get here.",
"frequencyID": 4,
"title": "Great hotel, unique location",
"comment": "While not impossible to find, this hotel is about all there is north of the river and Downtown Louisville, and construction work on the interstate can hinder travel so allow a little extra time. The quality of the facilities, great staff, free parking, and views make up for any location shortcomings. In fact, it's probably the nicest hotel in Louisville considering price and quality."
},
{
"reviewID": 7508180,
"hotelid": 171,
"userName": "Debmar",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Raleigh, NC",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location!",
"frequencyID": 4,
"title": "Awesome hotel! Will stay here again.",
"comment": "I used my points to stay for one night with my family. The staff upgraded us to a larger suite and we were amazed at how fabulous the room was! The hotel staff is very nice and helpful. The Belvoir Waterside is also in an excellent location; walking distance to Nauticus and the USS Wisconsin. Great place to run as well!"
},
{
"reviewID": 7508236,
"hotelid": 434,
"userName": "MACE",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Very Good Hotel",
"comment": "Everything was very good. Location was close to may restaurants and never waited more than a minute for a cab. Staff were friendly and rooms were modern and comfortable."
},
{
"reviewID": 7508431,
"hotelid": 127,
"userName": "AJWeedman",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "A/C does not work well",
"comment": "I was very disappointed that the room was very warm when I arrived at 10:30 PM. I was in the room until 6:30 AM and it never cooled down.. At one point I tried opening the sliding door but there were people at the pool and it was too noisy. I ended up sleeping with just a sheet."
},
{
"reviewID": 7509046,
"hotelid": 2003,
"userName": "Airline1291",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "La",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Staff was great",
"comment": "Wonderful hotel. Staff was wonderful will stay again."
},
{
"reviewID": 7509065,
"hotelid": 760,
"userName": "Dan38",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Too far from the actions",
"frequencyID": 2,
"title": "Not Cool!",
"comment": "Bathroom got clogged; had to go to a 24 hr store to get a plunger to unclog it! That was not fun. While checking out, we mentioned our ordeal...they didn't seem to care much."
},
{
"reviewID": 7509072,
"hotelid": 1327,
"userName": "Travel111",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very comfortable loft stay.",
"frequencyID": "",
"title": "Great stay. Great Loft.",
"comment": "Hotel located at a great location. Extremely welcoming lobby and clean, spacious rooms. One of the best Belvoir hotels."
},
{
"reviewID": 7509123,
"hotelid": 670,
"userName": "PlatniumBizTraveler",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Small and smelly",
"comment": "Our room had a strong odor (perhaps stale smoke) and seemed rather outdated."
},
{
"reviewID": 7509127,
"hotelid": 196,
"userName": "JBourne32",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL",
"arrivalMonth": "6/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The customer service and follow up service after the stay were a pleasant surprise.",
"frequencyID": 1,
"title": "Great customer service to match great hotel",
"comment": "My stay there was very enjoyable and I would wholeheartedly recommend the Belvoir to anyone else who is considering an elegant hotel to stay in during the future. What impressed me the most was the customer service, including the follow up service AFTER I had previously stayed there. That will not be forgotten."
},
{
"reviewID": 7509179,
"hotelid": 2003,
"userName": "travelbugger",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly and accommodating staff",
"frequencyID": 2,
"title": "The Staff is Accommodating and Friendly",
"comment": "Everyone was pleasant and helpful with any and all needs. The room was adequate, but had stains on rug that I guess weren't able to be cleaned. The beds were very comfortable."
},
{
"reviewID": 7509271,
"hotelid": 421,
"userName": "TP2012",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location.",
"frequencyID": 2,
"title": "Nice Room, Great Location, Front Desk not",
"comment": "Overall the hotel was nice, clean and comfortable rooms. It also has a great location. I was very disappointed that our room was not ready until over two hours after the 4 pm check in time. After a long day of travel this was unacceptable. There was no apology and the check in staff was contrite and unsympathetic. Also, upon check out we called the front desk with a question on our bill and was told we could not be helped until management came in later. Another thing is there were a lot of teenage travel groups in the lobby our entire stay which made it crowded and uncomfortable. We were happy with the room accommodations, but not with the service from the front desk."
},
{
"reviewID": 7509371,
"hotelid": 198,
"userName": "GuitarPete",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tennessee",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable and classy at the same time",
"frequencyID": 2,
"title": "Like a second home to me and my family",
"comment": "I've stayed here often (since 1998) for the Chet Atkins convention, plus on family trips to Nashville. Comfortable rooms, excellent/helpful staff and professional management team -- at a reasonable price. One of my favorite Belvoir properlies."
},
{
"reviewID": 7509377,
"hotelid": 139,
"userName": "Jay2007",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Jose, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Lower your expectations.",
"frequencyID": "",
"title": "Underwhelming",
"comment": "Room decor is modern, but the hotel is old. Second-floor views of roof-top air conditioning equipment, rooms that have AC units that cycle on/off all night long (6 out of 6 rooms in my group all complained of the same thing), no recognition of BPG members. In this day and age, you still need to pay for WiFi, and in such a way that you need to re-login every time you turn your device on?"
},
{
"reviewID": 7509553,
"hotelid": 127,
"userName": "BusinessTrav",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Would not advise to be on ground floor. Very loud.",
"frequencyID": 3,
"title": "Not a great stay",
"comment": "Stayed for one night (midweek) and stayed in Lanai Tower. Was woken up twice around 1am and again around 4-5am by loud guests. Could hear guests right outside my room. Overall, stay was not great. Stayed on ground floor. Would not advise to be on ground floor."
},
{
"reviewID": 7509778,
"hotelid": 760,
"userName": "Bobby1531",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tulsa, OK",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's across the street from Smathers beach.",
"frequencyID": 4,
"title": "Key West beach access",
"comment": "First visit to Key West so surprised to find that Smathers Beach is the ONLY beach anyone really goes to and happens to be directly across the street from this Belvoir Suites hotel. Paid for the upgrade for the ocean view and having the balcony was awesome. The suite was plenty big for 2 people and could easily accommodate a couple of kids. Lots of storage and very comfortable. Hotel runs a shuttle every half hour to and from the infamous downtown area so no need to drive! I work out religiously so the fitness center was important and while they had great equipment, they kept the temperature way to warm, often no towels available and there were no restrictions on children coming in. This was a problem as everytime I went to work out, a couple of mother's brought their young children in who basically ran amuck! A little issue with the hotel staff not changing our reservation to extend our stay one day but corrected once pointed out. Also, checked in early only to find out that previous guests had not yet checked out! Staff was friendly and generally accommodating."
},
{
"reviewID": 7509847,
"hotelid": 344,
"userName": "Vog11",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Unhappy",
"comment": "This hotel is well located, but service was mixed in guest attentiveness. While room was clean with good FF&E and generally comfortable, bathroom counter had peeling finish. Also TV was smaller than generally found elsewhere. Concierge lounge was heavily used and poorly staffed given the level of patronage. Offering was ordinary. Restaurant food ordinary and overpriced."
},
{
"reviewID": 7509928,
"hotelid": 3205,
"userName": "dgoodsgm",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Avoid it.",
"frequencyID": 2,
"title": "Never again",
"comment": "The housekeeping staff did not come up to standards of motels. We were very disappointed in the room, bath and overall housekeeping. I would not recommend this hotel unless it is of last resort."
},
{
"reviewID": 7509978,
"hotelid": 914,
"userName": "Titan08",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Orlando, FL",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great place to return to in the future.",
"frequencyID": 1,
"title": "Great Location!",
"comment": "Very friendly staff, and great service. Location is perfect - views, and walk to the beach."
},
{
"reviewID": 7510066,
"hotelid": 1776,
"userName": "MrTee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Potomac MD",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "High floor rooms with odd numbers have best view in Philadelphia",
"frequencyID": 4,
"title": "Great Business Stop",
"comment": "Wonderful location, amenities, friendly helpful staff. Excellent value"
},
{
"reviewID": 7510078,
"hotelid": 3054,
"userName": "Drnzyme",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Sacramento, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Lock your doors. Housekeeping will probably attempt to wake you up by entering with the master key.",
"frequencyID": 2,
"title": "Average Belvoir",
"comment": "Hot lobby, outside the front door stinks, and the gym is in the basement without proper AC air exchange. The good news is that there is a Starbucks on property, the rooms are typical Belvoir, and the Club Room is a great benefit for BPG elites (only I couldn't get on the floor during my stay since they were full)."
},
{
"reviewID": 7510111,
"hotelid": 94,
"userName": "swpasoftballmom",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Pennsylvania, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It isn't very clean.",
"frequencyID": 2,
"title": "TOWEL SHORTAGE?",
"comment": "We recently stayed here with ten other familieis for a softball tournament in Columbus. In addition to the outrageous cost of food and drinks there seemed to be a shortage of towels...although there were three of us in my suite and five in the suite down the hall and five on another floor none of us ever got more than one towel. The drain in my bathroom also didn't work so that you had to stand in dirty water while you showered...disgusting."
},
{
"reviewID": 7510452,
"hotelid": 353,
"userName": "Dissatisfied35",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff Service is horrible",
"frequencyID": 2,
"title": "This hotel has horrible staff service",
"comment": "We went during the Essence Music Festival July 2012. The hotel itself was fine (weird that it did not have a refrigerator or microwave), but otherwise it was fine. Staff service was horrible. We had reservations since January & still had to wait 2+ hours to get a room. We called for towels/washcloths one night & had to call back the next morning to even get them. It was just on & on issues."
},
{
"reviewID": 7510504,
"hotelid": 3709,
"userName": "Ann51",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Disappointed",
"comment": "We stayed at this hotel because we stayed with a group going to a wedding and they reserved a set of rooms for guests. You get a room and that is it. $15 a day to park at a hotel you are staying at. That is not right. They folded the towels that we had used in the morning and put them back in the bathroom. They were not even all the way dry. They popcorn that was on the hallway floor when we got there on Friday afternoon was still there on Sunday afternoon when we left. Most hotels offer a light breakfast, not here. Coffee in the room but if you try to get it in the lobby there is a cost. I do have to say that the beds and pillows were fabulous. Very comfortable."
},
{
"reviewID": 7510539,
"hotelid": 1162,
"userName": "pinkmom01",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to Disney Parks",
"frequencyID": 3,
"title": "Disney area location!",
"comment": "We stayed at this hotel for 10 days the room was spacious and clean. My daughter loved the pool area and the water slide. The location was great! less than 5 minutes from Disney and walking distance from great restaurants! My only concern was that I had to park my car in a near fast food restaurant parking lot almost every night! since the hotel one was full. Other than that we had a great time and we really enjoyed our stay!"
},
{
"reviewID": 7510706,
"hotelid": 151,
"userName": "NonnahsS",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Parkersburg, IA",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "They fail to meet their commitment to excellence.",
"frequencyID": 4,
"title": "Very rude staff",
"comment": "As a business owner, I travel 40+ weeks per year and stay in just as many hotels. I found the staff at this specific location to simply be rude. My flight happened to get in early today, so I came to the hotel at 1:30 in the afternoon. I was told that rooms are not made available until 3:00 pm and was forced to sit in the lobby for over an hour. I certainly understand that some rooms may not be ready, but all of them? Really? By 1:30 none of the rooms had been cleaned? Then I find that the hotel charges for Internet access when my reservation clearly states free Internet. When I brought this to the attention of the front desk clerk, I was told it was my booking agents error and I was lucky they were honoring the rate provided. Although the hotel is clean and comfortable, a business is only as good as their employees. In this case, that really doesn't say much. I truly think the staff need to pick up a dictionary and read the definition of customer service. Rude lip service that fails to correct a problem is not customer service."
},
{
"reviewID": 7510971,
"hotelid": 380,
"userName": "Weedy56",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Location / Thin Walls",
"comment": "We had a room in the Queen's tower, overlooking the pool. Providing towels and chairs for use at the beach is a nice service. The machines in the Fitness Center were good, but without air conditioning the room was too stuffy . The view from the room was great. The sliding glass doors did a great job of blocking noise from the street (Kalakaua). However, the walls are too thin. On one side we could very clearly hear a woman on her phone describing daily the details of her trip to someone back home. On the other side we could hear a couple engaging in coitus nearly everyday...must have been on their honeymoon!"
},
{
"reviewID": 7511507,
"hotelid": 3207,
"userName": "Carberrie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Downtown location, friendly staff",
"frequencyID": 4,
"title": "Some Pros, Some Cons",
"comment": "This is a very large hotel with 3 buildings. Here are the pros:"
},
{
"reviewID": 7511751,
"hotelid": 33,
"userName": "NoNickname",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cincinnati, OH, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They validate for parking in the ramp, so do not worry when you pull in.",
"frequencyID": 4,
"title": "Making It Right",
"comment": "Belvoir really tried to make it right on my stay. Brian did a great job checking me in and running the club lounge when no one else did, even though it was not his area. In the morning, the lounge was quite, but good customer service with made to order omelette. At checkout I told the front desk about a car in the neighboring paring ramp that had been there for months, and th GM personally walked out with me to take a look, even though it was not Belvoir's parking ramp. Great customer service!"
},
{
"reviewID": 7511759,
"hotelid": 636,
"userName": "me712",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ann Arbor, MI, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is clean, comfortable, and staff is oustanding.",
"frequencyID": 3,
"title": "Hotel is excellent",
"comment": "The hotel is conveniently located, well appointed, clean and comfortable, and staff is outstanding."
},
{
"reviewID": 7511971,
"hotelid": 1144,
"userName": "Charley",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Worcester, MA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Amazing staff",
"frequencyID": 2,
"title": "Will definitely stay again",
"comment": "Hotel staff is amazing! Food was good in restaurants....best Beef Barley I ever had was at the college deli."
},
{
"reviewID": 7512008,
"hotelid": 392,
"userName": "switch88",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "this is mostly a business motel",
"frequencyID": 1,
"title": "conference",
"comment": "Hotel was very busy this past weekend however the staff was very pleasant and helpful"
},
{
"reviewID": 7512054,
"hotelid": 760,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Good Choice",
"comment": "This hotel is a good pick for those that do not want to stay near the Duvall area. It is clean and staffed with employees that are there to serve. My only suggestion would be to expand the shuttle service to downtown. Even in the summer season, the shuttle would be full during the peak times."
},
{
"reviewID": 7512483,
"hotelid": 606,
"userName": "DrCFV",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not a True Belvoir. More like a Cheap Motel.",
"frequencyID": 4,
"title": "Poor Quality Stay, More like Motel sub standards",
"comment": "I am a Hilton Honors member who decided to give the Grandbourne program a shot. I have never been as disappointed in a hotel as I am with the Belvoir Burlington Hotel."
},
{
"reviewID": 7512825,
"hotelid": 353,
"userName": "speshk",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "the renovations are very obtrusive",
"frequencyID": 2,
"title": "Bang! Bang! Bang!",
"comment": "Despite claims that the renovations are unobtrusive, there was a constant banging noise that lasted from approx. 7am -8pm every day. It sort of sounded like an extremely amplified DRIP, like a unique kind of water torture. A concerned call was met with \"deal with it, it'll be over by 7pm.\" Someone signed me up for their ridiculous \"opt out\" of daily room cleaning. In exchange for an unmade bed, no new towels or glassware, you get a measly $5 gift cert at Starbucks. It took three calls to \"guest services\" to get that sorted out."
},
{
"reviewID": 7513053,
"hotelid": 636,
"userName": "BPG1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Management of this hotel is a cut above others.",
"frequencyID": 4,
"title": "Great customer service from the Manager down",
"comment": "There are no surprises with this hotel - everything is as per Belvoir standards. The one thing that did stand out was manager involvement with the guest experience. In the large majority of the hotels the manager is never seen - always hiding in a back office. At the Belvoir Portsmouth the manager is often visible, be it talking to guests and asking them about their stay, helping guests check in / out when the staff is overloaded, or even sweeping the carpet on a guest floor late at night when staff has gone home and something is amiss (though whatever was on the carpet was too small for me to have noticed)."
},
{
"reviewID": 7513211,
"hotelid": 127,
"userName": "JimJim",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The view and location is outstanding!",
"frequencyID": 2,
"title": "A Wonderful 4th!",
"comment": "This was our first time staying at the Belvoir San Diego Hotel & Marina, but I think we have started a new tradition. What a fantastic hotel, from the facility to the staff. You could not ask for much more from a hotel! Top notch."
},
{
"reviewID": 7513387,
"hotelid": 460,
"userName": "dref",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NY",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent value",
"frequencyID": 2,
"title": "Excellent but beware parking fee",
"comment": "Except for the internet and parking fees, a great place to stay in Seattle. At one end of the monorail and nearby to stores and restaurants, this hotel struck me as highly professional."
},
{
"reviewID": 7513932,
"hotelid": 3054,
"userName": "Lou77",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "needs renovation",
"frequencyID": 2,
"title": "Needs renovation",
"comment": "Location is great but there was a bad smell in my room, like humidity. I notified the staff and all they did was to spray an air deodorant, which lasted no longer than one hour. I could hear everything that was happening around the ice machine. Maybe enclose it!"
},
{
"reviewID": 7514071,
"hotelid": 1364,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Indianapolis, IN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Large rooms, large pool, large fitness center.",
"frequencyID": 1,
"title": "Great Stay",
"comment": "Family of 4 with 2 young kids staying for just one night. We loved the very large pool (great for lap swimming). The workout facility was a little old, but still met my needs for the most part -- it was also huge for a hotel workout facility."
},
{
"reviewID": 7514239,
"hotelid": 127,
"userName": "Mayte75",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles CA",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service and clean facilities",
"frequencyID": 3,
"title": "Great Place",
"comment": "Stayed at this hotel one night for the Comic Con Convention. Facilities were exceptionally clean and service and hospitality was excellent! Very helpful staff and our room was very clean and comfortable. Would definitely stay here again"
},
{
"reviewID": 7514493,
"hotelid": 380,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maryland",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Hotel/Great Staff/Great Experience",
"comment": "The staff was extremely friendly and helpful. The rooms were clean and the bed very comfortable. I would return to this hotel any time I return to Oahu."
},
{
"reviewID": 7514509,
"hotelid": 353,
"userName": "Isaac",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Galveston, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Nice facility",
"comment": "Great place to stay. The location is perfect."
},
{
"reviewID": 7514698,
"hotelid": 1589,
"userName": "Coleman7",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Culpeper, VA",
"arrivalMonth": "6/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "CLEAN and staff was very nice.",
"frequencyID": 2,
"title": "Lacking a few things",
"comment": "Nice, Clean however you had to pay for internet access and no refridgerator nor mircowave. I have stayed in other Belvoir's and they had these to add touches."
},
{
"reviewID": 7514830,
"hotelid": 1143,
"userName": "mike55",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "League City, TX, USA",
"arrivalMonth": "1/1900",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Everything you need is onsite!",
"frequencyID": 4,
"title": "30th anivisary",
"comment": "had a great time had a high floor & room was very clean. We went to Omaha Steakhouse & a hotel manager found out it was our anivisary and he bought our dinner & drinks ."
},
{
"reviewID": 7515234,
"hotelid": 2019,
"userName": "NYA1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service and staff",
"frequencyID": "",
"title": "Nice Hotel",
"comment": "I have had very positive experiences staying at this hotel. I have also found that whenever I have had an issue it is cared for immediately and then the hotel manager follows up with an email. Great service!"
},
{
"reviewID": 7515779,
"hotelid": 377,
"userName": "TonyT",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Sydney - Australia",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Hotel - Close to eveything",
"frequencyID": 1,
"title": "Great Hotel in a great location",
"comment": "The hotel has great facilities including the pool with it's slide - kids had a great time. It's also right on the beach so you can swim in the pool or the ocean. The room we had had a great view across to Diamond head. It is truly paradise my family and I had a fantastic time at the Belvoir Waikiki."
},
{
"reviewID": 7515817,
"hotelid": 3052,
"userName": "bighotelsnob",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Albany, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean, friendly, modern, conveniently location to Soho, Tribeca, Chinatown and public transportation. Good rates.",
"frequencyID": 3,
"title": "Clean, friendly, great location",
"comment": "If you are looking for a modern, comfortable and clean place to stay in the Soho/Tribeca area this Belvoir fits the bill. While Canal Street is a very busy commercial street, the location positions you close to the Lafayette Street restaurant action and lower Soho. The rates are also good especially if you are a AAA member. In the morning we walked Le Pain Quotdien for breakfast which serves simple, elegant boulangerie fare. You are very close to Chinatown and to transportation. The staff was very friendly and the bathroom shower is great."
},
{
"reviewID": 7515930,
"hotelid": 995,
"userName": "Chayito63",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Modesto, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Customer service were excellent and staffs were very helpful.",
"frequencyID": 3,
"title": "Cozy and welcoming environment",
"comment": "July,10 2012"
},
{
"reviewID": 7516064,
"hotelid": 177,
"userName": "Daveflstc07",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hamilton Township, NJ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Nice rooms and facilities",
"comment": "Our room was very nice and comfortable. The pool was refreshing and clean. Great workout gym. The best was the signature margaritas with the inside out lime half filled with tequila. Very well done. Food was very good."
},
{
"reviewID": 7516218,
"hotelid": 3125,
"userName": "MCN1107",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location very near airport",
"frequencyID": 3,
"title": "Very convenient to airport and very good service",
"comment": "I would recommend this hotel for anybody with a late arrival or early departure from ABQ airport. The staff is very helpful and the rooms very comfortable, especially for BPG members."
},
{
"reviewID": 7516354,
"hotelid": 914,
"userName": "WallE",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "South Florida",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "East-facing rooms on lower floors will not make you feel like you are at a resort. And there are a lot of east facing rooms. Beware...",
"frequencyID": 2,
"title": "really??",
"comment": "I was given about the worst view a hotel room anywhere can have. My room (#313)faced a wall and an airconditioning farm above the conference center. I am surprised they even rent this room to anyone - it is that bad. Pretty horrible considering my group held a conference at this beachfront hotel for a leisurely feeling and instead i got an industrial view. I dont care to ever stay at this place again"
},
{
"reviewID": 7516390,
"hotelid": 664,
"userName": "jambmagz",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wichita, KS",
"arrivalMonth": "7/2012",
"datePosted": "7/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's on the beach side of the street with the best staff assisting everyones needs. The skywalk from the parking garage to the main building was fanstastic. No crossing the street dodging cars speeding by.",
"frequencyID": 2,
"title": "The perfect vacation spot!!!",
"comment": "This was my third visit to Belvoir Ft Lauderdale Beach Hotel. First two were for business and the third trip I brought the family to enjoy the experience of a great hotel and awesome beach! When we checked in, Justin at the front desk was so helpful... he made sure our room had the best view so that my family could have the \"wow\" factor! The family was so impressed with the scenery and the hotel features they did not want to leave!! The room staff were all so friendly and very courteous. My two sons loved the pools when we were not enjoying the ocean. The hotel was so close to all of our needs including the fishing charter we took and all of the fine restaurants along the beach boardwalk!! Yes... we will be back and thank you, Justin for all of your assistance!"
},
{
"reviewID": 7516591,
"hotelid": 377,
"userName": "Aloooha10",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location & view of Waikiki & Diamond Head is spectacular!",
"frequencyID": 2,
"title": "Beautiful",
"comment": "Housekeeping staff are very flexible and efficient to our needs. Front desk is very pleasant, check in & check out was a breeze! Enjoyed the great view from our room. The food is delicious at the Edge. The Infinity pool & deck is very nice and comforting! This was our second stay & we will come back! Maholo!"
},
{
"reviewID": 7516651,
"hotelid": 828,
"userName": "JeffCT",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Stamford, CT, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Helpful staff",
"frequencyID": 4,
"title": "Great staff",
"comment": "My wife and I recently stayed at this hotel for a weekend getaway (we live in CT). We're pleasantly surprised by the hospitality and helpfulness of the staff - in particular the front desk people who gave us excellent recommendations on local dining and entertainment options. The room is spacious and clean. Housekeeping staff are nice and polite. We're impressed and are considering coming back in near future."
},
{
"reviewID": 7517270,
"hotelid": 196,
"userName": "awink",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Grand Rapids, MI, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Exceptional experience",
"comment": "The downtown Belvoir provided our young family with an exceptional vacation experience. From the moment we checked in we received superior service--our questions were answered, our requests were completed...at every turn the hotel staff anticipated our needs."
},
{
"reviewID": 7517278,
"hotelid": 353,
"userName": "tomwros",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Albany, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is currently be renovated and there is construction noise 9am-7pm.",
"frequencyID": 1,
"title": "Renovation issues",
"comment": "This was my first stay at a Belvoir and my opinion dropped through the floor. The wifi, which I needed, only worked about 25% of the time, the elevator shafts were alongside my room and it sounded like I was under a subway terminal - day and night. The shower backed up immediately when turned on. The hotel restaurant prices were out of this world. The Starbucks always had a massive line, with one register open and one closed."
},
{
"reviewID": 7517356,
"hotelid": 460,
"userName": "AmiK",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic location",
"frequencyID": "",
"title": "generally good experience",
"comment": "I was pleasantly surprised to be upgraded to a club room. The down side - the room didn't have a bed, just a pull out couch (more comfortable than most pull out couches but less comfortable than a bed - also - there were no pillows or extra blankets in the room, had to ask for those). The plus: nice view, access to the club lounge (*Very* nice). Wish I'd had more time to use the gym, which looked fabulous. Food (I was there for a conference so ate a lot of meals at the hotel) was decent. All staff were polite, professional, and helpful. Fantastic location near the water and Pike's Market and other destinations. Overall, enjoyed my experience -but next time might prefer to stick with the original (bed only) room!"
},
{
"reviewID": 7517529,
"hotelid": 421,
"userName": "CalgaryDanceMom",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Safe hotel and in an excellent location",
"frequencyID": 2,
"title": "Excellent Remodelling",
"comment": "We stayed last year at this hotel as well and the remodelling has really made the hotel lighter and classier. The excellent service is still in place from the Concierge to the front desk to the room cleaners. The beds are comfortable and the rooms laid out well. Wifi in the lobby at no charge is great but it would be nice if it was always included in room."
},
{
"reviewID": 7517608,
"hotelid": 353,
"userName": "aRtasia",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Buffalo, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great views of the city.",
"frequencyID": 1,
"title": "Great place to stay",
"comment": "This hotel had a great atmosphere and great service. Also at a very reasonable price. The staff were great."
},
{
"reviewID": 7517615,
"hotelid": 96,
"userName": "jesse830",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Eagle Pass, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location, nice staff, comfortable rooms",
"frequencyID": 2,
"title": "better than the usual",
"comment": "they lost my reservation because the reservation center typed it as another name. the shower head was not working properly. we saw a cockroach in one of the rooms. i had to call for extra towels every day. when i reserved i asked for joining double bed rooms and they told me that was possible. when i arrived the staff told me there was no such thing that they only had doubles joining single king rooms. that was one of the reasons why i got that hotel. the rooms were real clean beds are real comfortable. staff is real nice. pretty nice hotel. the location makes it worth it."
},
{
"reviewID": 7518064,
"hotelid": 171,
"userName": "jschluet",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Collinsville, VA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and great staff.",
"frequencyID": 3,
"title": "Perfect Place",
"comment": "I came to Norfolk on business, and this was the perfect location to stay. The area has a lot of character, and it is in a great location. The staff was great, the room was comfortable and clean, and it was everything I could ask for on my overnight stay."
},
{
"reviewID": 7518195,
"hotelid": 214,
"userName": "freqtraveler",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Reno, NV, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Front desk service inadequate",
"comment": "We chose this hotel because of the proximity to Stanford and because it had a club floor and we were going to be very busy and wanted access to quick and easy drinks and snacks because we would not have time for meals. When we checked in I asked about the club lounge and the desk clerk told me where it was. When we went to the lounge, there was a sign to call the front desk. The front desk said that the lounge was closed on the weekends. There was nothing on the confirmation and nothing on the website when I made the reservation to indicate this was the case. The front desk said they were sorry. That was it! I asked for a rate reduction and they said no. The club rate did not include parking and wifi, which are charged as a package. This experience was very unsatisfactory. The hotel had been remodeled and the room was spacious and clean. The room had a view of the garbage dumpters and HVAC units both of which were very loud inlcuding garbage collection at 5 am on Saturday am. The public areas were dirty (a dirty spill in the elevator that was there the entire weekend and every glass door had numerous dirty fingerprints). We were not able to use the pool but it was very crowded with not a single open chair. The proximity to Stanford was a plus."
},
{
"reviewID": 7518251,
"hotelid": 353,
"userName": "AlanC",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is understaffed and under construction. Do not expect a Grandbourne experience, because you're not going to have it.",
"frequencyID": 4,
"title": "Dropping the Ball",
"comment": "Please be advised on checking in that when they mention there is construction ongoing in the hotel, they are not joking around. I had a mason working on chipping tile with a hammer directly above my room until 7 pm my first night staying at the Belvoir. This was purportedly a \"VIP Room,\" which they were offering me because when I initially arrived, no rooms were available at the hotel despite my reservation. If this is VIP treatment, much less BPG treatment, let me suggest that the acronym can only suggest \"Very irritated patron.\" A terrible Belvoir experience for the second time in three weeks."
},
{
"reviewID": 7518261,
"hotelid": 127,
"userName": "Marina",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best location to see San Diego Bay fireworks on July 4th.",
"frequencyID": 2,
"title": "Family fun",
"comment": "Our family comes back to this hotel every year and we always have a great time. There have been activities to keep our kids busy and happy from ages 8 - 14 (there's lots for younger kids too). Especially nice for us with the 11+ year olds since it's safe and easy for them to wander around the hotel, pool, and beautiful marina on their own."
},
{
"reviewID": 7519220,
"hotelid": 1400,
"userName": "Mac23",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent place for BBQ type dinner is Jack Stack on 95th Metcalf - ask Staff. Popular and crowded - eat at bar for fast service.",
"frequencyID": 3,
"title": "Nice stay",
"comment": "Stayed three nights no problems. Paid for the club level room to have access to the complimentary breakfast, afternoon hors doeuvres and cooler with beverage options. Breakfast is continental type also with eggs, bacon, etc. - meet all my needs worth the price. Like the location, the rooms and the overall hotel. Would stay again."
},
{
"reviewID": 7519245,
"hotelid": 2003,
"userName": "Morgan5578",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "All suite hotel",
"frequencyID": 4,
"title": "Awesome stay",
"comment": "Close enough to everything but far enough away. Great place in San Diego. Lobby bar is nice with gret service. Rooms are nice but need updating"
},
{
"reviewID": 7519273,
"hotelid": 2003,
"userName": "Airline1291",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "La",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice quite place downtown",
"comment": "Stay here a lot for work. Very quite and great downtown spot. One of the best hotels I stay in when traveling. Staff is very good"
},
{
"reviewID": 7519308,
"hotelid": 1130,
"userName": "NewCanaanHector",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Canaan, CT, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Breakfast Buffet.",
"frequencyID": 4,
"title": "Yet again, our home away from home in the area",
"comment": "We came to Columbia, as we do ever so often along the year and this time the hotel was real busy with a \"cheerleading\" event. I thought that we would have problems with the noisy youngsters, but we were setup in the lodge and there was no noise at all. Room was well equipped with fridge and microwave and the ONLY criticism would be that Erina at the front desk did not tell us which entrance to use to get to our rooms. We had to walk the whole length of the Lodge, up and down and across several entry points to get to our rooms. It would have been perfect if she had told us to drive to entrance \"X\", park and then go up a flight of stairs."
},
{
"reviewID": 7519361,
"hotelid": 674,
"userName": "Jfab1208",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Long Island, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Hotel!!!!",
"comment": "Stayed at this hotel with my family as we were doing a mini-getaway to Sesame Place. What a perfect hotel. The pool was large and clean. Kids had a great time. The room was a perfect size for my family of 5 with one king bed and a pull-out sofa. The beds were some of the most comfortable hotel beds I've ever stayed in. In the morning we enjoyed the breakfast buffet downstairs. Again completely perfect for my kids and they actually had egg whites with spinach which I enjoyed and have never seen at a breakfast buffet before. All the staff was very friendly and I will definitely be staying at this hotel again."
},
{
"reviewID": 7519564,
"hotelid": 1564,
"userName": "Phillip423",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tennessee",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "valet parking only and it is on a one-way street.",
"frequencyID": 3,
"title": "Great River View!",
"comment": "I enjoyed my stay at this hotel. The room was very comfortable with a private balcony and great view of the river. The staff was very attentive and saw that all of my requests/needs were met. I would stay here again if I were staying in downtown Tampa. Good deal in price for my needs."
},
{
"reviewID": 7519664,
"hotelid": 468,
"userName": "Ging",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ohio",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The pool is wonderful!",
"frequencyID": 4,
"title": "Mostly wonderful",
"comment": "The hotel is now a favorite of mine: however, there are some things that can be improved. The tv had to be fixed twice, the wifi works great in the lobby but not on the 16th floor. The mandatory resort package for which there is a charge of $14.95 per day supposed ly includes wifi and 2 bottles of water per day. As stated, the wifi does not seem to stretch well to the 16th floor and we were not in receipt of the 2 bottles of water per day."
},
{
"reviewID": 7519975,
"hotelid": 855,
"userName": "Marie467",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mystic, Stonington, CT, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "We had a great stay at this hotel! We were located on the Club Level and had the breakfast and appetizers included. Laura took good care of us! The room was clean and supplies were always restocked-never had to ask. The pool and whirlpool were nice too. We have to come back to this area in Sept and are planning to go back to this hotel."
},
{
"reviewID": 7520967,
"hotelid": 48,
"userName": "Phillip423",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tennessee",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Service is very very slow, and I had a reservation.",
"frequencyID": 3,
"title": "Belvoir Gateway Hotel to ???",
"comment": "The room was comfortable, and I had a great chance to sit and watch the planes. Rooms very quiet, but service was never great the first time around. Check-in and Check-out requires the patience of Job. I was the 17th person standing in line and waited and waited. Then, I asked for parking, but the request was not put into the computer. I had to go from parking lot to parking lot trying for about 45 minutes trying to figure out what I was doing wrong. Went back to the hotel...stood in line again....I learned that the first person never put it into the computer. Took between 90 minutes and 2 hours to get into the room. Upon getting my bill, I was charged for the Internet, which I was to get with my gold card status. Therefore, I had to stand in line again. The comfort of the room and hotel was very good, but not happy at all with the service. Did not get to take any advantage of the other amenities, such as the pool. It was already closed."
},
{
"reviewID": 7521075,
"hotelid": 3616,
"userName": "Puzzler",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Essex Junction, VT 05452, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Puzzler",
"comment": "This hotel was fantastic from check in to check out. The breakfast buffet was delicious and very well stocked with many choices. Would recommend very highly!!!"
},
{
"reviewID": 7521102,
"hotelid": 83,
"userName": "KCBLUE",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Walnut Creek CA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 3,
"title": "One of the best!!!!",
"comment": "I travel a great deal and this is one of my favorite hotels. I stay here once or twice a month and they have one of the nicest and friendliest staffs Ive ever experienced. They always go out of their way to make my stay comfortable and enjoyable. Itd be very hard to find anything to complain about. Rooms are very nice, clean and comfortable. Great location to more than a dozen restaurants just a couple of blocks away at Universal Studio"
},
{
"reviewID": 7521345,
"hotelid": 83,
"userName": "MrsFoxx",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "make perfect use of all of the services - this hotel strives for excellence in all areas.",
"frequencyID": 4,
"title": "The best site for our mother/daughter vacation!",
"comment": "This hotel was in the best location during our first visit to LA. It was convenient to everything. We were greeted every morning, afternoon, and evening with the most respectful and courteous staff I've ever encountered. Best of all was the patience of our daily event planner and concierge - Fernando. He was THE MAN. He helped me plan everyday successfully and when I was not happy he did not stop until I was satisfied! We did everything we wanted to do WITHIN our budget."
},
{
"reviewID": 7521731,
"hotelid": 468,
"userName": "littlestegs",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Orlando Fl",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Extras very expensive!!!!",
"frequencyID": 3,
"title": "Good",
"comment": "The room was nice and clean, but three times our door was left, not fully shut by the maids. The first time I thougt it was us but then after the 1st I made sure to pull it closed. When we would return all it took was a push on the door to let us in. I know things are expensive in Disney but 16$ for sunscreen. Everything is like that, markup is one thing, what they do is ANOTHER."
},
{
"reviewID": 7522007,
"hotelid": 814,
"userName": "5BeachLuvrs",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maryland",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location and Service",
"frequencyID": 4,
"title": "Great for family vacation",
"comment": "We have been vacationing here for years and truly enjoy this hotel. I really liked the guest laundry facility, fitness center, and the new suites and Sweet Sleeper beds. I miss the old outdoor pool since it was more shallow and zero entry (perfect for little kids). All of the staff (bellhops, front desk, restaurant waiters, and housekeepers) were friendly and helpful. Only one downside was the new chef - seemed to us that the food quality has declined (such as, instant grits for breakfast - yuck, not-fully cooked salmon, and very greasy flounder)."
},
{
"reviewID": 7522016,
"hotelid": 1196,
"userName": "Jim112",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient location, easy parking",
"frequencyID": 4,
"title": "Great location and easy parking",
"comment": "The hotel is nice and well maintained. Our room was comfortable and breakfast and hors d'oeuvres in the Club Lounge are very nice. The only drawback was that while he tried very hard, the concierge on duty during the day was not sufficiently familiar with the Pasadena area to be helpful in planning shopping activities in the area."
},
{
"reviewID": 7522309,
"hotelid": 127,
"userName": "CRBY",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Romsey Australia",
"arrivalMonth": "6/2012",
"datePosted": "7/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not expect polite warm service.",
"frequencyID": 2,
"title": "Great hotel ... dreadful staff",
"comment": "We arrived at this hotel to be greeted by a receptionist who would not smile and treated us as though we were a huge inconvenience. Very off-putting."
},
{
"reviewID": 7522319,
"hotelid": 995,
"userName": "wilmo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Is one of the best if your are going to Disney.",
"frequencyID": 1,
"title": "Great Hotel",
"comment": "Have stayed here many times and love it."
},
{
"reviewID": 7522382,
"hotelid": 828,
"userName": "Terri53",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's clean.",
"frequencyID": 2,
"title": "This hotel will accommodate your reservations",
"comment": "Stayed here 3x like the facility close to downtown. Had problems with reservation special but they finally honored the rate I was quoted. Hotel price is really cheap if you use the points from your BPG account. Join it if you haven't already."
},
{
"reviewID": 7522783,
"hotelid": 127,
"userName": "Jaguar88",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Singapore",
"arrivalMonth": "5/2012",
"datePosted": "7/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Need to increase security and as much as possible install CCTV along hallway for everyone security.",
"frequencyID": 3,
"title": "Unforgettable Nite at Belvoir Hotel",
"comment": "It was early morning on our last night from this hotel at around 3am. A continuous & loud banging on our door awaken us, frigthened and shocked - don't even know what to do. Called hotel operator for help but did come until a follow up after 5mins then they acted upon. Ten minutes passed, security called in that all clear. Following morning, i checked the hallway but disappointed to find that there was no CCTV. Checked from front desk for updates during check out but no report from night manager. Disgusted but we have to leave..Hope this will not happen to other customers/patrons."
},
{
"reviewID": 7522785,
"hotelid": 992,
"userName": "ajm33",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "norfolk, va",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "customer service is fantastic",
"frequencyID": 4,
"title": "an outdoor pool is a plus",
"comment": "kudos to matthew at the front desk for providing a quick and efficient check in. great platinum recognition and he took the time to explain the features of the hotel since this was my first visit to the property. nice to find an outdoor pool on the property - never did really care for the indoor ones."
},
{
"reviewID": 7523240,
"hotelid": 3679,
"userName": "Jayman",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "7/2011",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfort & staff attentiveness",
"frequencyID": 2,
"title": "Working out the kinks",
"comment": "I usually stay at the Westin which is attached to the Detroit airport, but they were sold out. Being loyal to the chain I stayed at the Belvoir. I understand that the property recently became a Belvoir. I stayed on the Club floor with Club access on the top floor. The food choices in the Club was scarce and greasy. This needs to be addressed ASAP. Also, the fire alarms apparently went off in the hotel, but they were not heard on my floor. If there had been a real serious situation, I would have still been in my room on one of the top 2 floors. Not good. However, the rooms are very comfortable & the staff was very attentive & helpful."
},
{
"reviewID": 7523312,
"hotelid": 3207,
"userName": "Shey",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is very Large hotel",
"frequencyID": 3,
"title": "Unexpected",
"comment": "Had a very rough start. With the pool hours changing and no notice. Then the rudeness at the front desk from a so called manager. I felt horrible. Then I discovered that my door would not lock at all. When I told them they act liked oh well. So, I called and complained to Grandbourne Hotels Preferred Guest number. They contacted the hotel, then this very nice Manager came and smoothed it all. He made me feel like I did matter, and everything was okay from that point on. I was able to finally enjoy my stay after speaking with him. He was GREAT!"
},
{
"reviewID": 7523615,
"hotelid": 813,
"userName": "Katrina1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Multiple Visits - Consistently Great",
"comment": "I have made frequent visits to this hotel while on business at the University. Always consistently great - front desk is friendly and helpful, rooms are well maintained. Great location, great service."
},
{
"reviewID": 7523747,
"hotelid": 865,
"userName": "Zelda1623",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Syracuse, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Way too overbooked",
"frequencyID": 2,
"title": "Hotel a Little Overbooked",
"comment": "We were very pleased with the staff at the beginning of our stay. We had reserved a room, and with the influx of people staying at the hotel for the weekend, they did give our reservation away. They gladly gave us an upgraded room at no extra charger. However, the hotel was so overbooked that there was no sleeping by me or my fiance. We had children running up and down the hallway all morning while we tried to sleep in on our vacation. We never said anything, and the staff never asked us as we left how our stay was, so we gave up. The room and accommodations were nice, but no way to relax at the hotel."
},
{
"reviewID": 7523839,
"hotelid": 1725,
"userName": "Gator78",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Hendersonville, NC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful well kept hotel.",
"frequencyID": 1,
"title": "Beautiful hotel & very friendly/helpful staff",
"comment": "From the time I walked in the front door I was met with smiles, courtesy and warmth. Every staff member from the front desk to the server in the BPG lounge seemed to love being of service and were genuine in their normal speech patterns. Never like what I refer to as the sing-song speech patterns which come from many in the service industry. Nicely done, Belvoir Maitland! Looking forward to bringing my family back there in just a few days. Thanks for a great hotel stay!"
},
{
"reviewID": 7524896,
"hotelid": 421,
"userName": "licouponqueen",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Port Jefferson , NY",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "How reasonable is is, and how it is located around so many attractions:)",
"frequencyID": 2,
"title": "Best Hotel for your Money!",
"comment": "I run a deal/ savings blog in Long Island which covers hot deals, sale and matchups for Long Islanders and the tri state area. This is my second time staying at the Belvoir and I will continue to come back! The rooms are spacious, VERY clean. The staff is friendly and courteous. The best part is how reasonable their prices are. In addition to being so close to everything! I think for someone coming to NYC for the first time, you couldn't ask for a better location. Few blocks from Central Park , Rockefeller Center , & Times Square. Right in the middle of everything! Thank you Belvoir for such a wonderful stay!"
},
{
"reviewID": 7524919,
"hotelid": 3676,
"userName": "MaryBJ001",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Home away from Home only better!",
"frequencyID": 2,
"title": "Very Family Oriented Warm & Inviting Hotel",
"comment": "Fantastic Hotel & Staff Members. The hotel was beautiful and the rooms were super nice. I wanted to take the bed home with me, it was so comfortable. The Hotel Staff was super nice all the time. The Concierge was so helpful and thought of things that we did not. It was a very pleasant experience. I did not want to leave to come home!"
},
{
"reviewID": 7525263,
"hotelid": 270,
"userName": "DJMFamily",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Middle Village, New York",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Gwen is Amazing.",
"frequencyID": "",
"title": "Wonderful staff member",
"comment": "Gwen at the front desk was what made my stay. I was not happy with my stay accept for the level of outstanding service Gwen gave me. I had a problem with my parking ticket and she tried to make calls to help me with this and when we got no where she walked me to the parking lot in the heat and stayed with me for about 15 minutes until it was resolved. She is amazing and I am very thankful to her."
},
{
"reviewID": 7525474,
"hotelid": 430,
"userName": "robynbobyn",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Ask for North Tower",
"comment": "I joked that the South Tower was the slum tower. Many of my friends had rooms in the north tower which has been recently rennovated. The South Tower had not and looked and felt worn. There were potato chip crumbs in the corner of my bathroom when I arrived and one morning three of the four elevators were broken. I did love the idea of not having your room cleaned in exchange for a $5 voucher, but twice they tried to clean my room anyway."
},
{
"reviewID": 7525685,
"hotelid": 674,
"userName": "Kane21",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff!",
"frequencyID": 2,
"title": "Great Hotel... Wonderful staff",
"comment": "Thank you! The hotel and staff at the Bucks County Belvoir made our stay as wonderful as possible. Bill is an incredible employee at the hotel and should be recognized for his going above and beyond trying to maximize customers stays."
},
{
"reviewID": 7525955,
"hotelid": 1995,
"userName": "ray24",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North East, MD, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "July 2012 stay",
"comment": "We were lodged on the 9th floor. The room was spacious and more than met our needs. My complaint about the room is the A/C. It was a hot weekend and the A/C would blast cold and then the room would get hot. So much so that both of us were awakened during the night as we were sweating. It was set to 72 one night and then 68 the second night to rectify - to no avail. The A/C was very inefficient and noisy - so much so it actually interfered with sleeping."
},
{
"reviewID": 7525984,
"hotelid": 270,
"userName": "Taninha",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Nice Hotel!",
"comment": "Its always a good experience staying at a Belvoir Hotel!"
},
{
"reviewID": 7526210,
"hotelid": 421,
"userName": "All4Kids",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Horrible service, first day my room wasn't even cleaned and then I requested towels and I never received them.",
"frequencyID": 3,
"title": "Not so friendly",
"comment": "The person at the counter had an attitude. I checked in but they told me I couldn't go to my room because it was 2:20 not 3:00. Therefor I had to wait on another 20 minute line at 3:00 to get my keys. Which meant I spent a total of 35 minutes waiting on lines. Then I had to pay for them to hold my luggage for me and again when I checked out. I only stayed there because that was where my daughters dance event was held. I will never return."
},
{
"reviewID": 7526307,
"hotelid": 196,
"userName": "happy04",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is wonderful and the location is close to EVERYTHING!",
"frequencyID": 3,
"title": "Great Anniversary!",
"comment": "Came to Chicago for a play and stayed the night. GREAT hotel - especially the room - awesome view!"
},
{
"reviewID": 7526342,
"hotelid": 1474,
"userName": "Minty",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "chattanooga, tn",
"arrivalMonth": "6/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very good staff",
"frequencyID": 4,
"title": "this hotel has great room and staff",
"comment": "all was great"
},
{
"reviewID": 7526427,
"hotelid": 48,
"userName": "Priscilla027",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Management was flippant and not guest service oriented.",
"frequencyID": 3,
"title": "Highly disappointed in this Belvoir",
"comment": "Airport shuttle to the hotel was prompt and courteous. Check in was extremely long because hotel was not prepared for two conferences and a family reunion. Shared public restrooms were not attended to, even after request. The hotel neighborhood shuttle refused to do drop-offs designated in the information packet. They actually left us stranded at a location they transported us to. Management was flippant and rude."
},
{
"reviewID": 7526428,
"hotelid": 166,
"userName": "JimandStan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Stamford, CT, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel has been upgraded in a MAJOR WAY!",
"frequencyID": 3,
"title": "This Hotel is the BEST!",
"comment": "We've been staying at the Society Holl for a number of years and always found it solid, comfortable and ver well located for our needs."
},
{
"reviewID": 7526502,
"hotelid": 1569,
"userName": "spiritmea",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "El Paso, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean rooms. Also, they have a very convenient store that offers subs, hotdogs, and so forth at a very inexpensive price. This is great if you are on a budget.",
"frequencyID": 1,
"title": "Great Hotel for the price",
"comment": "This is my second stay at this hotel and it was great. The staff is very courteous and helpful. They helped me booked ticket for Universal Studious. I left a bag behind, after I checked out and they very graciously offered to mail it to my home! Also, I found a better rate for this hotel on a different website and after the fact I had made reservations, it was honored. Once again, great hotel to stay at!"
},
{
"reviewID": 7526586,
"hotelid": 1177,
"userName": "Drummergirl",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Delaware",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "New York is literally a few minutes ride on the Ferry that pick up right out the hotel's front door.",
"frequencyID": 2,
"title": "Wonderful view",
"comment": "I had a King Executive Skyline view that gave a wonderful view of NY across the water. The hotel and room were extremely clean and well-kept. My only question is, where's the fridge? Even cheaper hotels have that option. I would definitely stay here again though."
},
{
"reviewID": 7526613,
"hotelid": 421,
"userName": "Sandy23",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ny",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel",
"frequencyID": "",
"title": "Great stay",
"comment": "First time that we have stayed here and loved it. The staff was very helpful and the location can't be beat. Wi-fi in the room was the only thing that we missed."
},
{
"reviewID": 7526751,
"hotelid": 1725,
"userName": "Jaxcline5",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Jacksonville, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Becoming a Friend",
"comment": "I have had the opportunity to stay at the Belvoir Orlando North several times within the past year and they have been wonderful! Staff is recognizing me and Club Lounge staff have been excellent."
},
{
"reviewID": 7526876,
"hotelid": 460,
"userName": "NPRfan",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Arlington, VA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Super location.",
"frequencyID": 3,
"title": "Great sleep in Seattle!",
"comment": "Spent 5 nights at this Belvoir for a conference. Very clean room and facility and very comfortable bed. Highly recommend the oatmeal and fruit in the hotel's restaurant! Professional and friendly staff. Downside:non stop fan/blower in the bathroom. Also, room service express lacked a simple healthy option (like oatmeal!) Would not hesitate to stay again."
},
{
"reviewID": 7526988,
"hotelid": 48,
"userName": "BlkWendy",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "The Villages, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Some upgrades needed",
"comment": "This hotel met every expectation of mine except the room amenities need to be upgraded. The rooms have no refrigerator or microwave. I was at the hotel for a convention and stayed for several nights. It would have been nice to have these items in the room."
},
{
"reviewID": 7527321,
"hotelid": 1727,
"userName": "real2899",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Georgia, USA",
"arrivalMonth": "10/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location is great for travelling to Manhattan",
"frequencyID": 2,
"title": "overall a very good property",
"comment": "Do not stay in room no 2502 Friday through Sunday very noisy from the club on the roof top."
},
{
"reviewID": 7527574,
"hotelid": 344,
"userName": "EMCGOLF",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenience to LAX",
"frequencyID": 2,
"title": "Great Hotel - Room readiness disappointing",
"comment": "When I arrived on July 13, after unpacking I sat to relax for a few moments to watch TV but found it not working. After crawling around to seeing if I could find connection problems (unsuccessfully), I decided to call the desk or housekeeping to report the problem. The phone was also not working! By them I had to depart for an appointment and reported the problems to the front desk. By the time I returned late that evening, the problems had been solved. The next morning, I went down to the hotel exercise facility (it is great!) and after the workout I found that my room key would not permit access to the 15th floor (my room was 1566). I went to the desk and was told that the magnetic striip was the likely problem and a new key was made. HOWEVER, since I did not take ID with me to the gym, I had to wait for security reasons to be escorted to my room. The desk clerk called for assistance and I/we waited a full ten minutes or more before someone finally responded. Once we got to the room, he just opened the door and let me in without any check of credentials so I don't see the point of a security escort. The upshot was that I was late for my first appointment that morning. This was unusual because I've always been very satisified with my Grandbourne experiences, but this was definitely a disappointment."
},
{
"reviewID": 7527578,
"hotelid": 1765,
"userName": "HawaiiSamurai",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Try Vaccaro's (Ice Cream), Tio Pepe (Dinner) and Brewer's Art (Drinks)",
"frequencyID": "",
"title": "Reminds You Why to Choose Grandbourne",
"comment": "Hands down the best guest experience for the money in any Grandbourne property that I have stayed in the continental United States. The guest relations manager was standing in-line with guest at check-in and made everyone feel welcome. Drinks and cookies were provided. Room upgrade then given. Butler delivered bags without issue. Pool was large and clean. Workout room was modern and the size of my neighborhood gym. Staff consistently exceeded expectations. As a BPG member, provided free drink and internet without having to explain my benefits (as I have had to remind staff before). All of this for $99 a night! Plus, the neighborhood restaurants (Tio Pepe and Helmand) were amazing."
},
{
"reviewID": 7527692,
"hotelid": 3676,
"userName": "Doc3",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "An excellent place to stay over and over again. The staff will be friendly, professional and knowledgable each time.",
"frequencyID": 4,
"title": "Excellent",
"comment": "Nice location for a quick stop or several day stay . Very clean facilities. Rooms very comfortable and spacious. Deluxe suites excellent. Great value for the money you pay. The staff is always very professional and friendly."
},
{
"reviewID": 7527851,
"hotelid": 2019,
"userName": "DON43",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Ontario",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great people.",
"frequencyID": 4,
"title": "A Great Stay",
"comment": "This was an excellent weekend stay at one of our favourite hotels. Check-in was speedy and an upgrade was made to the Club Floor. Dinner on Saturday night was outstanding. Thank you Andrew and Trish for your excellent service. Breakfast in the Club Lounge was more than adequate and the person looking after the lounge did an excellent job including clearing up after guests who were not used to clearing up after themselves. Check out was also speedy. The one minor glitch was there was no coffee for the coffee maker."
},
{
"reviewID": 7527918,
"hotelid": 151,
"userName": "James7",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "NY",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't go out of your way to pack a swimsuit.",
"frequencyID": 2,
"title": "Suggestions for Belvoir Management",
"comment": "Please fix the elevators (at least 2 of the 5 elevators malfunctioned during our stay). Please make sure all the bed sheets are stain free. Unclog the bathtub drain. Vacuum the hallways, especially the elevator landings. Maintain the pool and remove the accumulated debris from the bottom of the pool. Lastly, please update the website to reflect that the Club level breakfast on weekends is no longer at the Chairman's Grill and is no longer a full American breakfast. One more thing, the bagels could be a tad fresher/softer. Thanks!"
},
{
"reviewID": 7527955,
"hotelid": 992,
"userName": "BPGSHAMX",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Baltimore, MD",
"arrivalMonth": "6/2012",
"datePosted": "7/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Needs improvement",
"comment": "Level of service is not at par with other Belvoir brand hotels. I travel all over US and this is by far the lowest in service and value. In my last two stays in one month the fixtures in the bathroom does not work. They have to seriously make efforts to improve their service and facility."
},
{
"reviewID": 7528073,
"hotelid": 3616,
"userName": "nik208",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "ny.ny",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "comfortable beds , clean , excellent staff",
"frequencyID": 1,
"title": "excellent customer service",
"comment": "the staff as well as manager on duty adressed a concern i had immediately all staff we encountered where amazing honestly a well trained staff"
},
{
"reviewID": 7528090,
"hotelid": 83,
"userName": "Evita28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Honduras",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "excelente servicio del staff en el restaurante",
"comment": "tuvimos el placer de cenar con mi familkia en el restaurante del hotel y el staff fue muy amable, no tenemos queja alguna, nos trataron como verdaderos reyes, se preocuparon por casda detalle y para que todos estuviesemos comodos y contentos. mil gracias por tener tan buen personal para darnos esa atencion de calidad."
},
{
"reviewID": 7528175,
"hotelid": 3207,
"userName": "dewdadszzzzzz",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not recommended for a conference",
"frequencyID": 4,
"title": "Conference",
"comment": "The hotel side of the conference was good. Everyone was willing to help, However, I would never recommend anyone to have a conference here. The food was not watched by hotel staff. We had to wait in a line for 20 mins while they replaced items that were cold when they switched them out. I was very dissappointed in the way the staff handled them selves."
},
{
"reviewID": 7528213,
"hotelid": 83,
"userName": "Evita28",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Honduras",
"arrivalMonth": "6/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "tienen un servicio excelente, el huesped puede sentirse como en casa siempre.",
"frequencyID": 2,
"title": "excelente staff",
"comment": "yo estoy hospedada en el hotel en este momento y tuve el placer de cenar el dia de hoy y de desayunar el dia de ayer. el personal es increible, nos sentiamos como reyes y reinas del lugar, nos stendieron de una forma espectacular, se preocuparon de que no nos hiciera falta absolutamente nada. Jose Luis y Alfredo son excelentes en atencion al cliente, sonpersonas que hicieron que nuestra experiencia en el reataurante fuera sumamente placentera. la comida estuvo exquisita. mil gracias por hacernos sentir como en casa y por brindarnos tantas atenciones."
},
{
"reviewID": 7528273,
"hotelid": 430,
"userName": "Steve0303",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "NY",
"arrivalMonth": "7/2012",
"datePosted": "7/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "club lounge has excellent views",
"frequencyID": 3,
"title": "excellent hotel in convenient location",
"comment": "The hotel is huge, but still feels homy. The club lounge has excellent views. Location is very convenient - indoor walking to subway and public library."
},
{
"reviewID": 7528339,
"hotelid": 1130,
"userName": "Valerie88",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location on the lakefront in Columbia Town Center, lots of great stuff nearby.",
"frequencyID": 2,
"title": "Inconvenient...Management needs to get organized...",
"comment": "Stayed in hotel for nearly a month for business. Here were my low points:"
},
{
"reviewID": 7529431,
"hotelid": 1995,
"userName": "MPinter",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Lawrence, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very nice hotel, great value",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "We stayed here one night on a quick Hershey Park trip from NY and our room was clean and spacious, the staff were extremely helpful, the facilities were excellent, great pool, great club lounge with tons of food. We would definitely stay here again when we come back to the area."
},
{
"reviewID": 7529511,
"hotelid": 992,
"userName": "MedStudent101",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Long Island, New York, USA",
"arrivalMonth": "7/2011",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Perfect place for the one night i was in town...",
"comment": "I stayed here for one night (a sunday into a monday) because as a medical student, I was required to travel to Philly for a national board exam. I requested early check-in, but ended up arriving late which was no problem. My room was ready upon arrival and extremely clean. The beds were comfortable and i was tempted to steal one of the pillows to bring home with me (but I refrained.) While I didn't have time to enjoy most of the amenities of the hotel, the front desk staff was extremely helpful in terms of pointing me in the right direction for some grub. Overall A+"
},
{
"reviewID": 7529755,
"hotelid": 468,
"userName": "BPGJD",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "MA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice location",
"frequencyID": 3,
"title": "Very nice stay!",
"comment": "We really enjoyed our long weekend at the Dolphin. The room was clean and comfortable. The staff was excellent and the elevators fast. The only down side is the extra fees that are attached that we did not need such as internet and water. Also we are used to parking at Disney resorts where parking is free. The location is a great feature of this hotel."
},
{
"reviewID": 7529830,
"hotelid": 1327,
"userName": "Brian555",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Sub par",
"comment": "The room was nicely remodeled except the bathtub--original with mold in the grout line and repairs"
},
{
"reviewID": 7529890,
"hotelid": 802,
"userName": "Bleachum",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is in a great location.",
"frequencyID": 3,
"title": "Great Location",
"comment": "We had a family reunion on July 13-15. The facility is awesome. We specifically enjoyed the view. I would truly recommend this location. You will not be disappointed."
},
{
"reviewID": 7530128,
"hotelid": 1391,
"userName": "JoanL",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mesa, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Wild Horse Pass",
"comment": "Celebrated my daughter's birthday at Co'sin and spent the afternoon at the pool. We thoroughly enjoyed our stay and will absolutely return. The staff was the best."
},
{
"reviewID": 7530247,
"hotelid": 1364,
"userName": "bill33k",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Old and needs updating",
"frequencyID": 3,
"title": "Needs Renovation",
"comment": "St. Louis hotel is disgrace to Belvoir, stains on the carpeting and the furniture, wallpaper peeling, hallways needed vacuuming, no HDTVs; great potential but needs updating"
},
{
"reviewID": 7530337,
"hotelid": 1144,
"userName": "GiftShowAttendee12",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Georgia",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional Customer Service",
"frequencyID": 2,
"title": "Excellent Staff",
"comment": "The hotel is a older hotel in downtown but the staff there made up for any short falls the hotel may of had. I travel frequently for work and I have to give hotel 5 stars for it's staff. They went way above and beyond to make our say exceptional. Top notch customer service!"
},
{
"reviewID": 7530367,
"hotelid": 1552,
"userName": "Kyle77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tempe, AZ",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Stay on the Club Floor",
"frequencyID": 4,
"title": "Clean Hotel and Great Location",
"comment": "I have stayed here several weeks this year and the rooms are always clean. Beds and pillows are comfortable. Housekeeping does a great job keeping the hallways and rooms clean. Pool and hot tub are nice."
},
{
"reviewID": 7530387,
"hotelid": 468,
"userName": "burns1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Lake Buena Vista, FL",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful, Clean and friendly staff",
"frequencyID": 1,
"title": "AWESOME STAY",
"comment": "We stayed at the hotel for a week with 2 14 year old boys and they kept business with the arcade, pools and walking along the boardwalk. The resort is beautiful, clean and everyone was very nice. The food was kind of pricey but we got a discout with Grandbourne so it wasn't that bad. I would stay here again in a heart beat."
},
{
"reviewID": 7530415,
"hotelid": 664,
"userName": "roadtrip",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "novelty, oh",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "small bathroom",
"comment": "bathroom was extremely small. parking $20 per night seemed a bit high."
},
{
"reviewID": 7530506,
"hotelid": 1400,
"userName": "wbwpops",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "comfortable",
"frequencyID": 4,
"title": "Great Hotel, Club level was exceptional.",
"comment": "The hotel was very well staffed, the staff was really helpful. The Club level catered to all our needs, even with the amount of people which were there for the event this weekend."
},
{
"reviewID": 7530550,
"hotelid": 995,
"userName": "Tangaroa",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Rarotonga, Cook Islands",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Family friendly",
"frequencyID": 2,
"title": "Highly recommended family hotel",
"comment": "We really enjoyed our stay and would definitley return, and recommend to our friends. This is a friendly place with nice staff and relaxed atmosphere.."
},
{
"reviewID": 7530553,
"hotelid": 3205,
"userName": "Marlo",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The king room is fine for a single business traveler, but it will be a tight fit for more than one person.",
"frequencyID": 2,
"title": "I would stay here again, but definitely in a larger room.",
"comment": "We had a king room in the tower building. It was quite small for two adults and a baby We requested to be moved to a larger room and the front desk staff (Hanna?) was very pleasant and accomodating. The larger room was an additional $15/night, but worth it in the end to have the additional space."
},
{
"reviewID": 7530763,
"hotelid": 380,
"userName": "CRBY",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Victoria, Canada",
"arrivalMonth": "3/2012",
"datePosted": "7/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "excellent location",
"frequencyID": 1,
"title": "Good location, bad policy...",
"comment": "Good location, friendly staff. From a return-client point of view, you should re-think your \"Resort Charge\". It's a shame for people to have a great vacation at your hotel and then to check out with a bad taste in their mouth because they have to pay the resort fee at the END of the trip instead of it being included in the \"Paid in Full\" amount from before they reach your hotel."
},
{
"reviewID": 7530775,
"hotelid": 606,
"userName": "Cammie",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's quiet, spacious, easy access to Burlington",
"frequencyID": 4,
"title": "Mixed Review",
"comment": "Property works well for groups - plenty of meeting space and food and beverage quality was good overall."
},
{
"reviewID": 7531163,
"hotelid": 1144,
"userName": "Sandys",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Henderson, NV, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Amazing staff!!!",
"frequencyID": 4,
"title": "wonderful hotel",
"comment": "The hotel was clean and convenient to atlantasmart"
},
{
"reviewID": 7531178,
"hotelid": 468,
"userName": "Sue2",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Montana",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's beautiful and very convenient to all the Disney Parks.",
"frequencyID": 2,
"title": "Such a GREAT stay!",
"comment": "This was our first stay at the Dolphin Resort and Spa. We loved everything! Everyone was very accomodating, professional and very friendly. The resort was beautiful and exceeded my expectations. Our room was perfect. Thanks for making this a great vacation for us. We will come back again."
},
{
"reviewID": 7531253,
"hotelid": 96,
"userName": "esl2010",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "great stay",
"comment": "Check in was fast yet efficient. Catherine was very helpful and friendly. The bed was comfortable and the view was amazing! I will differently come back I loved the last check out."
},
{
"reviewID": 7532020,
"hotelid": 468,
"userName": "cindy126",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Iselin, Woodbridge Township, NJ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "too many add on fees",
"frequencyID": 2,
"title": "Poor Public Relations",
"comment": "We booked 2 rooms, four days before arrival. We received a great rate. Due to reading the reviews we knew about the parking fee. When we arrived they notified us of a 14.00 mandatory service fee for wifi and 2 bottles of water, for ea, room (didn't need either) I protested and was told it was explained to me at time of making the reserve. (It most definitely was NOT) Then I was told that it was stated on my email confirmation. I had to call 3 times for the email confirm and it was in the non-cancel period.In essence I was notified when it was too late All in all, we felt we were nickel-dimed. With all these extra add ons, we would have stayed in a different hotel. Room was very comfortable, but service desk, almost rude."
},
{
"reviewID": 7532057,
"hotelid": 664,
"userName": "Vanna",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Columbus OH",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you're able to upgrade to beach building, its definitely worth it.",
"frequencyID": 2,
"title": "Location is great",
"comment": "When we first arrived, I was a little scared because there was a group of kids that had taken over the computers. They checked out the next day so it was great. I agree with the other reviewer who said that there are better hotels, but the beach building was priceless."
},
{
"reviewID": 7532076,
"hotelid": 468,
"userName": "cindy126",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Iselin, Woodbridge Township, NJ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff should be better trained",
"frequencyID": 2,
"title": "Rude staff",
"comment": "Had 2 rooms for 1 night. Besides all the ridiculous add on fees, the maid walked right in on me, while I was in a bath towel, ready to get dressed. Then about 45 min later she opened my older daughters room door. If you are going to stay here, keep the latch on the door! And be prepared to pay BIG! In the past we've only stayed in WDW owned hotels, after this, we will continue to use WDW hotels, they are much friendlier"
},
{
"reviewID": 7532084,
"hotelid": 1113,
"userName": "Vanna",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Columbus OH",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The bathrooms are extremely small.",
"frequencyID": "",
"title": "Lobby is great",
"comment": "The rooms needs updating, but other than that it was okay."
},
{
"reviewID": 7532387,
"hotelid": 865,
"userName": "CRBY",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Has alot of potential but seems more like a neighborhood community center than a place for business professionals and travelers to relax and enjoy.",
"frequencyID": 4,
"title": "This hotel has potential but needs improvement",
"comment": "Regarding Belvoir Parsippany, NJ"
},
{
"reviewID": 7532428,
"hotelid": 3207,
"userName": "Tway40",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great!!!!!!!!!!!!!",
"comment": "I love this hotel, just need to have more amenities like complimentary breakfast, for the price you pay for everything else."
},
{
"reviewID": 7532495,
"hotelid": 378,
"userName": "m324",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Redwood City, CA",
"arrivalMonth": "5/2011",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Perfect Location",
"comment": "My favorite hotel in Maui. I have stayed at many high end hotels in Maui but I always come back to the Belvoir. Best location."
},
{
"reviewID": 7532515,
"hotelid": 1991,
"userName": "SteadyAT",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "6/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Food at the Front Yard was very good",
"frequencyID": 4,
"title": "Better than expected",
"comment": "I was somewhat hesitant to book this location based on the reviews, but took the chance because the location was close to where I had meetings."
},
{
"reviewID": 7532785,
"hotelid": 1523,
"userName": "wjgrover",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Raleigh, NC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "In front of the Convention Center. New upcoming Area.",
"frequencyID": 2,
"title": "New Hotel with an old room feel",
"comment": "Hotel design and overall feel is Very Nice and Modern. Asian Restaurant was good a fairly priced, staff was nice and free parking. However, one of the rooms was not ready at check-in time. When we got to our room it was a mess (RM # 746). The bed runners were dirty. Walls were scuffed and there was OPH (other peoples hairs) on the floor and shower. Drawers had paper trash. When we went to sleep, the bed comforter smelled like body odor (pungent) and we had to put it away. I believe that the Hotel was fully booked and they might have slacked on the Job a bit. Maybe understaffed. We never got to use the pool since it was either completely full or under maintenance."
},
{
"reviewID": 7533651,
"hotelid": 3205,
"userName": "MB3012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great pillows and mattress",
"frequencyID": 2,
"title": "A great experience",
"comment": "The Club Level amenities were really appreciated. It was wonderful returning from a long conference day and being able to enjoy delicious appetizers while relaxing, looking at the great view. My room was very comfortable and I was able to adjust the temperature just right. The bed and pillows were more like home than other hotels. Jeff at Penfield's was very helpful when I had to ship a package home. I would definitely try Belvoir hotels at other locations."
},
{
"reviewID": 7533722,
"hotelid": 606,
"userName": "Penguin33",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Connecticut, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Lots of parking.",
"frequencyID": 1,
"title": "overall thoughts of stay:",
"comment": "1. When I looked at your original website - it was deceiving, looking as if hotel was on the water. Convenient tho as right off the highway."
},
{
"reviewID": 7533794,
"hotelid": 468,
"userName": "Kantolupe",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milford, CT",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Outstanding Location!!",
"frequencyID": 2,
"title": "Best Place to Stay!",
"comment": "We just completed our second stay at the Dolphin, and we can't wait to return the next time we visit Disney. The grounds are beautiful, the pools amazing, the restaurants better than most of Disney's, and the staff is super-friendly and helpful. You can quickly walk or boat to Epcot or Hollywood Studios. Busses continually transport guests among the rest of the parks as well as Downtown Disney. Our children loved the hotel, too, especially watching Epcot's fireworks as they got ready for bed. Yes, the rooms might be a bit small, but honestly, how much time does one really spend in a room while visiting Disney? We will continue to choose this hotel over Disney-owned property."
},
{
"reviewID": 7533822,
"hotelid": 1569,
"userName": "LoveKC",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Santa Clarita, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't make ANY special requests on your room location",
"frequencyID": 4,
"title": "Unpleasant Stay",
"comment": "Booked my reservation Feb 2012 for a July 2012 stay using Grandbourne points as I am a BPG Gold member. We were attending a Kenny Chesney/Tim McGraw concert at the Angels Stadium with another couple so I booked (2) rooms. We arrived at the Hotel at 3pm and were told the room was not ready to come back at 4pm. We left to eat an early dinner, and returned to the hotel at 5pm only to be told our rooms were still not ready, (the concert start time was 4:30pm.) I was told because my reservation had a \"special request\" that was why our rooms weren't ready. My \"special request\" was to try to put our 2-rooms on the same floor and close together if possible, how dare I want to be near our guests! Also, I was told they didn't expect to be so busy due to the concert. (?) I thought that's why we need to make reservations. The gave us 2-rooms on separate floors and we took room 140. 7:30am I kept hearing a door slam and was sure our room was near the ice machine or a guest kept opening and slamming their door. Nope, every room door slams shut if you don't hold it and gently close it. So if you want to sleep in don't stay at this hotel or near room 140. Oh and the tub didn't drain, had to stand in bath water while showering. I NEVER do reviews, but I felt the need to share my experience because I read reviews to help me determine if I want to stay at a hotel. The grounds are beautiful :)"
},
{
"reviewID": 7533872,
"hotelid": 1144,
"userName": "yonuts",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Be wowed by friendly staff!",
"frequencyID": 2,
"title": "Great experience",
"comment": "Friendly, accommodating staff!"
},
{
"reviewID": 7534355,
"hotelid": 1776,
"userName": "SteadyAT",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "6/2012",
"datePosted": "7/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Hotel needs an update",
"comment": "I've stayed here on and off through the years (depending on the rate). However, the property is getting tired, and in need of an overhaul."
},
{
"reviewID": 7534448,
"hotelid": 3620,
"userName": "Donnyfs",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Jakarta Capital Region, Indonesia",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "far below expectations",
"comment": "no recognition beeing as BPG Platinum member."
},
{
"reviewID": 7534458,
"hotelid": 421,
"userName": "Donnyfs",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Jakarta Capital Region, Indonesia",
"arrivalMonth": "7/2012",
"datePosted": "7/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the location",
"frequencyID": 4,
"title": "just ok",
"comment": "good location and convenience of the club lounge"
},
{
"reviewID": 7534494,
"hotelid": 468,
"userName": "Susanna1021",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lakewood, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It offers great water shuttle service - boat goes to Hollywood Studios and also to Epcot. From Epcot I took the monorail to Magic Kingdom. The only time I used the bus shuttles was to go to Downtown Disney or Animal Kingdom.",
"frequencyID": 1,
"title": "Stylish and Convenient!",
"comment": "An outstanding value! This hotel is beautiful inside and out - quite the competion considering the \"official\" Disney properties next to it. You can't beat it's prime location and the ability to use the water shuttles.The staff was very friendly and courteous, and the restaurant food was great - a little pricey but to be expected. The room was very comfortable and soothing especially after a long day in the parks. Awesome pool area!"
},
{
"reviewID": 7534564,
"hotelid": 380,
"userName": "brudda1",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Honolulu, Hawaii",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Excellent Poolside Service",
"comment": "Poolside cocktail service was provided by our server Angie. She was considerate, fast, and friendly. She was always trying to exceed our needs while we were spending the day at the pool."
},
{
"reviewID": 7534798,
"hotelid": 344,
"userName": "Nepahere",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "PA",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice Hotel",
"comment": "Nice Hotel and Staff when traveling thru LAX."
},
{
"reviewID": 7535166,
"hotelid": 3679,
"userName": "rmart2",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Internet did not work",
"comment": "Internet access was a failure. Belvoir Link did not work in the evening of 18 July. I had brief access via WIFI in the room that evening but it did not work in the morning of 19 July. I was told that Link did work on 19 July, albeit a bit late for my use."
},
{
"reviewID": 7535626,
"hotelid": 802,
"userName": "TeachyMum",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cuyahoga Falls, OH, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The beds are as comfortable as your bed at home...and with more pillows to luxuriate in!",
"frequencyID": 3,
"title": "Blissful Comfort",
"comment": "This is the second time we have stayed at the Belvoir at Cuyahoga Falls, and both times we arrived very tired after a long day's journey in the car. To be met with friendly yet efficient smiles, to be directed to a room that looks as lovely as the suites at the Belvoir, and to fall into a comfy bed and 4 assorted pillows (you're sure to find one that suits your pleasure)....well, it was just dreamy! Blissful sleep came very quickly to all three of us and we thank you for it! The only downside was that we couldn't stay a second night because the hotel was full. Too bad! Word must be getting out about this place!"
},
{
"reviewID": 7535633,
"hotelid": 196,
"userName": "michga",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "SEC",
"comment": "Quick check in. Easy access to Michigan Avenue and Navy Pier. Good recommendations from concierge."
},
{
"reviewID": 7536237,
"hotelid": 814,
"userName": "GoodandBad",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Centreville, VA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location. Food price at the Cabanas has increased though not necessarily better quality.",
"frequencyID": 2,
"title": "5 stars if not for Aqua Vi",
"comment": "This was our 4th consecutive visits in as many years. The staff are courteous as always. The updated room gives a more \"clean\" feel. The pool is narrow; we much prefer the former meandering pool, though the covered pavilion provides shades for those not wishing to be in the sun - something lacking previously. The main disappointment and dark spot of this stay was our experience with breakfast at Aqua Vi. We (party of 3 adults and 2 children) were made to wait about 40-45 minutes before we were seated. I noticed quite a few people arriving after us were seated before us. I enquired with the hostess and was told they are part of a wedding party of 25 who had reservation and that we will have a table soon. Fine. Meanwhile, the waiting room was cleared and only a few guest waiting. There comes a family of 4, unrelated to the wedding party, and they were seated within 5 minutes wait. Another family of 4 were seated right away upon arrival. I enquired again and complained. The hostess mentioned that she did not know that my party included 2 children. This is not good an explanation. COMMON SENSE should have prevailed that we have been waiting for 3/4 hour already and hence that everything should be done to accommodate our group, either to add another chair to a table or to join 2 tables together. But it never occurred to the hostess that there should be some parity and fairness, its 45 minutes versus 0 wait just because of 1 person. I wondered whether she would have kept us waiting had another family of 4 appeared, and until a table of \"5\" is freed. In the end, we were given a booth which is not even for 5 as one had to move out of the seat for the person inside to come out. I would not have cared for this had we been seated in the appropriate waiting time. I hope our situation is not repeated and that the hostess will look outside of the box."
},
{
"reviewID": 7537996,
"hotelid": 166,
"userName": "anonymous23",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Front Desk and Valet",
"comment": "Stayed at this hotel for a wedding recently, and was very disappointed with the service by the staff. Didn't have a room ready when we showed up at 6PM and front desk staff was not very friendly or apologetic for this inconvenience. Disappointed with this service and would expect alot more from a hotel in this area with high rates."
},
{
"reviewID": 7544172,
"hotelid": 196,
"userName": "BigTfromSF",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Walnut Creek, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "great location for shopping and visiting clients downtown, worst thing too far from the convention center.",
"frequencyID": 2,
"title": "not real happy",
"comment": "the plus is the hotel is in a great location."
},
{
"reviewID": 7544249,
"hotelid": 3054,
"userName": "Traci",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Awful hotel",
"frequencyID": 3,
"title": "Horrible Hotel",
"comment": "The ONLY thing great about this hotel is the location. We were in town from Florida for a funeral. Read mixed reviews online about this hotel but trusted that a Belvoir would be nice and meet our expectations. Upon check-in we were asked if we would need a parking pass for the parking garage but were not told that it would cost us $25 a day to park at the hotel that we were guests at (ridiculous). We discovered this on the day we checked out and received our bill.The entire hotel desperately needs updating. Our room was on the pool level with a pool view. Every time a guest moved a chair at the pool it was extremely loud in our room. The room was warm and even though we adjusted the air it did not cool down. We asked for a 7:45 wake up call on the morning of the funeral but instead received a 5:45 wake up call. We then had to call back again to request another wake up call so that we wouldn't oversleep. The following morning we wanted to sleep in because we were exhausted so we did not request a wake up call but received one at 7:45 and could not go back to sleep. The pool was absolutely disgusting. The color was off, you could not see the bottom of the pool and there was hair all in the pool. There was nothing \"nice\" about the pool area either, only the view. You could hear a lot of hall noise in our room. The bathroom layout was small and the toilet is literally underneath the counter. Awful hotel and WAY over priced. Many nicer hotels to choose from in the area. Made a very difficult time even worse for us. Very disappointed."
},
{
"reviewID": 7548524,
"hotelid": 127,
"userName": "toniD",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location",
"frequencyID": 4,
"title": "fridge",
"comment": "we really enjoyed the hotel, the staff was helpful and kind. Loved the location."
},
{
"reviewID": 7553613,
"hotelid": 421,
"userName": "nowanta",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "GREAT location",
"frequencyID": 2,
"title": "Excellent",
"comment": "Everything was perfect...except one minor thing....a previous guest had left a plastic baggie with some kind of food in it in the minibar. It had green things growing on it. It was easy to ignore, but so gross!"
},
{
"reviewID": 7554030,
"hotelid": 674,
"userName": "mtljr",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Carolina",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Bed/Pillow combo",
"frequencyID": 2,
"title": "Great Memories",
"comment": "Had an awesome stay from 7/17-7/19. The most memorable stay I've had in any city. This Hotel will always be at the top of my list. Thank you for the service. MTLjr."
},
{
"reviewID": 7554046,
"hotelid": 48,
"userName": "SJfromNC",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Glad to see improvements from last stay",
"comment": "Overall the hotel was very nice. Nice to see a friendly face I remembered from my previous stay (Mr. D DIxon). I commented on the lack of recycling in 2011 and I was delighted to see that in place in rooms and the common areas. I want to suggest some type of cart that guests could check out (at their own risk) to roll their luggage and personal items in from parking lots. There was no staff available to assist with large hotel carts and I made three trips to my car to unload all my items."
},
{
"reviewID": 7555389,
"hotelid": 421,
"userName": "babyv",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "small rooms, but good location within good walking distance to lots of places",
"frequencyID": 1,
"title": "Was average",
"comment": "The rooms were small, for the price we paid I feel the rooms could have been bigger also it stated that the beds were queen size however they were full, also the bathrooms didn't have a fan in them and they were small as well. Every day we didn't receive a full service of bath towels or bath mat and had to search for housekeeping in order to get more towels they were very nice in getting more if we couldn't find them we were told to just take from their carts but it was just inconvenient. Overall was an average stay have had way better hotels for less price and much bigger rooms and better accommodations."
},
{
"reviewID": 7555452,
"hotelid": 90,
"userName": "Sparkie1602",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lexington, KY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff was great!",
"frequencyID": 1,
"title": "Washington DC vacation",
"comment": "This hotel was nice. The sleeper sofa wasn't great so i wouldn't really count on that as a great option. The mini fridge upon arrival wasn't working in the room and after calling the front desk we had a replacement within 15 minutes. I also asked for an extra towel to be left each day and this was done without ever mentioning it again."
},
{
"reviewID": 7556019,
"hotelid": 378,
"userName": "BillW",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Luis Obispo, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Hotel",
"comment": "First stayed in 1991 for our 15th wedding anniversary. My wife and I learned to scuba dive at the Black Rock. Since then we have been coming back every year or two, sometimes with our kids and sometimes without. We were last here in October for our 35th wedding anniversary. We have 4 rooms booked for next week for the whole family including the grandkids. Simply put, there is no better hotel and location for a family vacation."
},
{
"reviewID": 7556205,
"hotelid": 2003,
"userName": "jackie222",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Self parking is bad!!!",
"frequencyID": 1,
"title": "Love the place",
"comment": "wondrful stay and place. San Diego is great and Hotel is walking distance from Zoo"
},
{
"reviewID": 7568234,
"hotelid": 460,
"userName": "roemer123",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Calgary, AB, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great, except for extra parking charges.",
"frequencyID": 3,
"title": "Excellent but watch out for the extra costs!",
"comment": "Stayed at the Belvoir from July 6-9. The location is perfect!. It's right in the heart of downtown. Close to some serious shopping and walking distance to the Pike Place Market and an abundance of restaurants. I adore the scent in the main lobby.The rooms are very clean but the electrical outlets were old and worn. I tried to plug in my blowdryer and straightener and couldn't, they just kept falling out. I was charged extra for Wi-fi access that barely worked. I called the front desk and was told they would waive the wi-fi charge. Parking is NOT included in the room rate. Be prepared to pay extra for parking and WA state parking tax. Also i was still charged for the Wi-fi that was supposed to be waived.. an error on the hotels part that they kindly corrected. Overall good - it's a great place to stay. Overall bad - I wasn't made aware of the extra parking fees. The hotel chain should advertise the extra fees upfront when booking online."
},
{
"reviewID": 7568819,
"hotelid": 94,
"userName": "sashiker",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Baltimore, Maryland",
"arrivalMonth": "6/2012",
"datePosted": "7/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Food is very good; location good, room comfortable",
"frequencyID": 3,
"title": "Great Place to stay",
"comment": "The hotel is located in a favorable area of Columbus; i.e., close to other restaurants and highway. The staff are helpful and professional, especially the bartender - an asset to Grandbourne. I will stay here again when traveling to the midwest."
},
{
"reviewID": 7569239,
"hotelid": 350,
"userName": "CRBY",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Indiana",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Totally unorganized.",
"frequencyID": 2,
"title": "Troubles continue",
"comment": "After a long day on the road with a tour group we returned to the Belvoir at 4:30. Our rooms were not ready. When we finally got to our room after an hour or so our luggage was not there. We were told to wait. After 5 hours and 2 more calls we finally went to the front desk and lo and behold someone checked on it and found it in another room. Something that could have been done 5 hours earlier if anyone had bothered."
},
{
"reviewID": 7569863,
"hotelid": 2011,
"userName": "Kris87",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ohio, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent, safe location, right off the highway",
"frequencyID": 3,
"title": "Exceeded expectations",
"comment": "I was very pleased with our stay at this Belvoir! The location was excellent for traveling around the Washington or Baltimore area without being the in middle of the city. It was set back in a nice, quiet area right off the highway."
},
{
"reviewID": 7570437,
"hotelid": 1776,
"userName": "rf17",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Value",
"comment": "This hotel is conveniently located; has a great staff and is a great value for the money"
},
{
"reviewID": 7571321,
"hotelid": 166,
"userName": "StevenB",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Front Desk Staff Saved the Day",
"comment": "Everything was just fine with our one-night \"romance package\" stay except for one thing. There was a wedding that night and our room must have been right over or near the ballroom. The noise was so loud from the music and guests, that our room was literally vibrating. This went on from 9:30 pm to 11:45. Needless to say we couldn't sleep - and it sure wasn't romantic. We called the desk and complained. They said it would be ending at 11 pm (not true) and said they'd have security quiet it down (didn't happen - it got even louder). The next morning we complained about this. The front desk staff couldn't have been nicer. They were apologetic, knew about the problem, offered to buy us breakfast, gave us Grandbourne points, etc. There can always be a problem, but if the management accepts responsibility and makes it up to you - that really saves the day. So I think Belvoir should do two things. Says thanks to their front desk staff for a job well done - and soundproof their ballrooms. No guest should every have to lose sleep because of too much noise in the hotel."
},
{
"reviewID": 7571330,
"hotelid": 954,
"userName": "GE70",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Not very clean and a little run down",
"comment": "Very dirty carpet in room and hallways. Rundown intreriors (for example my room had a chipped bath tub). The bedsheets were wirnkled but otherwise looked clean (I hope they were!)"
},
{
"reviewID": 7571397,
"hotelid": 90,
"userName": "Robert03",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "very poor experience - beware elevator!",
"comment": "Had the pleasure of getting stuck in the elevator for approx. 10 min. Extremely hot. Once I finally heard response to the red button, it was 'SOMEONE IS ON THE WAY!\" No apologies. No sorry for the convenience. After being extracted, the front desk had nothing further to offer. The hotel staff appeared completely unprepared to address this situation. I was rewarded by being charged for drinking a 2nd bottle of water on the hotel bill.."
},
{
"reviewID": 7571410,
"hotelid": 1327,
"userName": "Buffalo83",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Buffalo, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Outside appearance aside, a great hotel",
"frequencyID": 4,
"title": "nice hotel",
"comment": "Had two stays over a one week period. hotel was extremely accommodating to me to find a room with my specific needs on short notice and during a period of high occupancy."
},
{
"reviewID": 7571436,
"hotelid": 90,
"userName": "Jim86",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Winona, MN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Pretty standard, room for improvement",
"comment": "This hotel is pretty standard for the Belvoir Suites Hotels."
},
{
"reviewID": 7572150,
"hotelid": 127,
"userName": "Sue777",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "A hassle",
"comment": "This was my first stay as a Belvoir Preferred Guest. The room was above average, and I enjoyed the upgrade to club level and the club lounge and breakfast. My primary complaints are the following:"
},
{
"reviewID": 7572181,
"hotelid": 468,
"userName": "tapatee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The people here are courteous, attentive and always have a smile. Makes coming here like coming home.",
"frequencyID": 2,
"title": "Amazing Hotel",
"comment": "Have been staying at the Dolphin for 10 years. Hotel is beautiful. Every restaurant has excellent food and wonderful staff, courteous and attentive. Rooms are clean and beds are so comfortable. Housekeeping is excellent. Location between epcot and Hs cannot be beat. can walk to both. Pools are fabulous, spa is gorgeous. I would definitely recommend this hotel and I have. I plan to come here for many years to come."
},
{
"reviewID": 7572260,
"hotelid": 127,
"userName": "MarkG438257348",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "This place was okay",
"comment": "I came during Comic-Con so I expected it to be really busy. My room was clean, except for the fact that my duvet had a gross stain on it. The shuttle service is nice, and the drivers are great if you're trying to get somewhere on time."
},
{
"reviewID": 7572665,
"hotelid": 1703,
"userName": "pegg2002",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not expect much.",
"frequencyID": 2,
"title": "Over rated and really needs help.",
"comment": "The staff was friendly but my toilet clogged up and my tub would not drain. Asked for the toilet to be fixed and the guy came with a stopper in a plastic bag, fixed the toilet but left the liquid mess. I took a shower and the tub took over an hour to drain."
},
{
"reviewID": 7572715,
"hotelid": 158,
"userName": "laflaca",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "not my first choice for future stays",
"comment": "We always stay in Grandbourne properties but were disappointed with this hotel. Check in was slow (only one clerk, and a very busy lobby with a large youth sports group on site). There is self-parking on site - the hotel is in a suburban area with plentiful parking, next to a large shopping mall - but the valet was overly persistent in offering his services to two able-bodied adults with only one small bag between us."
},
{
"reviewID": 7573099,
"hotelid": 795,
"userName": "andI3456",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "St Louis, MO, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "its a hidden secret",
"frequencyID": 4,
"title": "best kept secret",
"comment": "great hotel. great staff, great area, great club lounge, great bar, great pool"
},
{
"reviewID": 7573587,
"hotelid": 102,
"userName": "Sister5",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location to visit patients at John C. Lincoln Hospital.",
"frequencyID": 4,
"title": "Great for business meetings",
"comment": "We visited a relative and found the hotel to be convenient and meeting our needs. In addition, the staff was very helpful. I complement the hotel for having a relationship with the nearby hospital."
},
{
"reviewID": 7574055,
"hotelid": 1495,
"userName": "ronjl",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Slow shuttle, bad management",
"comment": "I was extremely dissatisfied. After being delayed in airports for 6 hours I had to wait for 50 minutes for the shuttle after being told it would arrive in less than 20 minutes. The driver blamed the front desk the front desk blamed the driver. Neither seemed to care. I had to wake up at 4:45 the next morning and got only 4 hours of sleep. Never going there again"
},
{
"reviewID": 7574175,
"hotelid": 741,
"userName": "AJHICK",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, Ga",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Hotel needs updating",
"comment": "Bathrooms need updating. Location is good."
},
{
"reviewID": 7574183,
"hotelid": 468,
"userName": "doglover6",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's clean and the pools are THE best thing about it.",
"frequencyID": 2,
"title": "Great Resort - but not the food",
"comment": "The resort itself was grand and impressive, exp. compared to the official Disney Resorts. The room was nice and clean, the pools were fabulous, but the food was terrible, exp. for the price and we're not picky eaters. A hot dog, fries and drink was $10. A salad was a head of uncut lettuce, with a spoon full of cheese, yogart, and a thin slice of cucumber for $19! I sent it back! They had to be joking!! Most of the staff was courteous, but not as much as you would expect from a \"resort\". The housekeeping staff was nicer than the front desk and concierge staff! We would stay here again because the room was clean, the pools were great, and it's convenient and free shuttle to the main parks."
},
{
"reviewID": 7574269,
"hotelid": 3115,
"userName": "Jodikay",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Illinois, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Kind, helpful staff from reception, to transportation, to housekeeping.",
"frequencyID": 2,
"title": "Fabulous Staff and Wonderful City!",
"comment": "From the moment we stepped into the lobby, the staff of this hotel treated our family like valued guests! We enjoyed our stay in this hotel and Louisville so much, we stayed an extra night! If you are coming to Louisville, this hotel is a must stay!!"
},
{
"reviewID": 7574443,
"hotelid": 3205,
"userName": "Jackson2012",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "They have no relational skills",
"frequencyID": 4,
"title": "Guest relations nightmare",
"comment": "I stayed at the Denver Belvoir for a conference with School Nutrition. I travel 40 weeks a year. The accommodations were fine except the bed was very uncomfortable (loved the pillows). I was in conference Suday morning thru wednesday. I stayed over Wed night to sight see thursday and lounge around the pool before I flew back that night. I called the front desk to request a late checkout and they told me that noon was checkout and anything past that would be a $50 chg per hr. I will NEVER stay at Belvoir again!"
},
{
"reviewID": 7574513,
"hotelid": 1569,
"userName": "Papillo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Estados Unidos",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Muy buen hotel",
"comment": "Superó ®µestras expectativas"
},
{
"reviewID": 7574578,
"hotelid": 1798,
"userName": "PDPlatinum",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you expect a smile from the staff, you are expecting too much.",
"frequencyID": 3,
"title": "Poor service",
"comment": "All the staff, with a glaring exception of one (Cindy at the front desk) , needs to improve on following :"
},
{
"reviewID": 7574592,
"hotelid": 1506,
"userName": "Ljean",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff is awesome!",
"frequencyID": "",
"title": "Room small for BIG price",
"comment": "The staff was most accomodating , we take our dogs everywhere we go and they were a big help in looking after them while we went to a concert. I was a little disappointed in the room size, we frequent hotels often and we always pay much less for the same or higher quality hotels and except for Grandbourne have always ended up with very large rooms, this one was quite small. Also if you are going have exposed pipes in the bathroom, they should be kept clean as well as those places behind the toilet, After all we are paying to have the best of the best."
},
{
"reviewID": 7574784,
"hotelid": 166,
"userName": "Belvoirguest",
"overall": 1,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wilmington, DE, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't stay there if you are a traveled business person.",
"frequencyID": 3,
"title": "Understaffed and acquard",
"comment": "Understaffed and Confusing"
},
{
"reviewID": 7574874,
"hotelid": 832,
"userName": "GQ4Life",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The hotel is very old and it desperately to need to renovated, upgraded, torn down and rebuild.",
"frequencyID": 2,
"title": "Desparate Renovation and Upgrade",
"comment": "This hotel is old and smell like mildew from the moment I walked in the door. The hallway smell stale and very warm. The rooms was horrible with the stale smell. Furthermore, the pictures of the rooms on the website are deceiving. The phones were old from the 1970's. The floor was extremely dirty and needed to be clean. The floor was so dirty until the white socks I was wearing were filled with dirt. I stayed on the club level and the food was dry and not fresh at all. I was suppose to stay two nights but after arriving and checking in to my room, I could not bear another night at the hotel. So I checked out after the one night stay moved to another BPG 25 min away. Finally, this hotel is very dull and old and it's in desperate need of a major renovation. For the amount of money I paid for the one night was not worth. I understand that Belvoir has been around for long time. But this hotel look like it was the first one built and there has not been any change except for the 40 inch flat screen tv on the wall. I highly recommend this hotel being torned down and rebuilt and this will bring new life to the Midlothian area and I am sure the residence in the area will appreciate it. Therefore, until changes are made short pump will be the area that I will stay in when I visit Richmond."
},
{
"reviewID": 7574889,
"hotelid": 3054,
"userName": "sm73",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Hotel in poor condition",
"comment": "Air conditioner in unit made loud noise while opertaing"
},
{
"reviewID": 7575155,
"hotelid": 1327,
"userName": "Zeke33",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Needs Improvement",
"comment": "As a Lifetime Platinum I stay in many Grandbourne properties and this one rates as poor. Many of the \"Upgrade\" rooms have small bathrooms, poor/bad drainage in the tubs and sinks, and the ventilation is very poor."
},
{
"reviewID": 7575216,
"hotelid": 421,
"userName": "Steph972",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Personal service",
"frequencyID": 2,
"title": "caring staff",
"comment": "I suffered a death in the family while I was staying at this Belvoir.From the moment I asked the staff if I could extend my stay to deal with this tragedy, everyone from manager to door staff went out of their way to help me and to ease this terrible time for me. I never expected all this from what appeared to be a big impersonal NY hotel. I cannot say how much i appreciate my experience there."
},
{
"reviewID": 7575443,
"hotelid": 3205,
"userName": "Custard",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Milwaukee, Wisconsin",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff does whatever it can to help you!",
"frequencyID": 3,
"title": "Great Location, Great Concierge Level, Great Staff",
"comment": "In town for a convention. Great location! 1 block from 16th street free bus system. 2 blocks from art museum, US mint, 2 blocks from summer taquiria trucks! Great, friendly staff who couldn't be more helpful. I had a medical emergency and concierge recommended a great hospital and when I needed plastic wrap for my bandage, brought the whole roll of plastic wrap!!!. Plus, gave great dinner suggestions and helped with tour reservations. Hotel bed was best I have ever been in. I usually have to ask for a board to be placed under the mattress but this mattress, we wanted to take home with us! And the concierge level - great. Newspaper daily. Breakfast and Cocktail hour food was great - and saved us a small fortune on meals. Plus, all the water, soda, Starbuck hot drinks, we wanted, all day/night long. Thank you for such an enjoyable stay. All of your hard efforts totally show in your staff."
},
{
"reviewID": 7575522,
"hotelid": 992,
"userName": "CanuckTraveler",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Stay at another BPG property",
"comment": "This property is old and the staff are unfriendly and unhelpful. The manager Vinny is uncompromising so don't expect any help from him. It is a disappointing hotel in such a beautiful city."
},
{
"reviewID": 7575632,
"hotelid": 1589,
"userName": "michle",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "staff unresponsive",
"frequencyID": 4,
"title": "Disappointed",
"comment": "This hotel did not meet my expectations. The television (direct TV) was missing almost all the channels - not channels related to Viacom. Asked for help - all different answers all of which were false."
},
{
"reviewID": 7575683,
"hotelid": 1474,
"userName": "JlsR",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Features",
"comment": "The room was not cleaned for two days had to find towels and clean myself. The hallway way flooded and smelled."
},
{
"reviewID": 7575710,
"hotelid": 1556,
"userName": "PARTTAZ",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oahu, Hawaii, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "THE LOCATION IS GREAT!",
"frequencyID": 3,
"title": "It was Ok",
"comment": "FOR THE FIRST COUPLE OF DAYS IT WAS GOOD. THE HOUSEKEEPER CLEANED WELL GAVE US ENOUGH TOWELS. (WE WERE LEAVING $5 TIPS BECAUSE WE HAVE KIDS). THEN AFTER THE FIRST COUPLE OF DAYS SHE DIDN'T GIVE US ENOUGH TOWELS & CUPS. YOU FIGURE IF SOMEONE IS LEAVING YOU A TIP YOU DO A BETTER JOB. I LITTLE DISAPPOINTED ON THE LAUNDRY FACILITY. (ONLY ONE) I WENT DOWNSTAIRS TO THE FRONT DESK ABOUT 0215 TO GET CHANGE FOR QUARTERS AND THE FRONT DESK RAN OUT. (I FIGURE I WASH CLOTHES THAT EARLY BECAUSE I KNOW NO ONE WILL BE DOING LAUNDRY) HE TOLD ME THAT I COULD GO UP THE STREET AND GET CHANGE FROM THERE. YOU FIGURE YOU HAVE ONE WASHER/DRYER FOR THE ENTIRE HOTEL GUEST TO USE AND IT IS OPEN 24HRS THE LEAST YOU COULD'VE HAD WAS A LOT OF QUARTERS IN ANY HOUR OF THE DAY. I DIDN'T APPRECIATE THAT. IN THE BEGINNING I ENJOYED IT BUT FURTHER STAYING THERE I WAS VERY DISAPPOINTED WITH THE STAFF AT THIS Belvoir."
},
{
"reviewID": 7575976,
"hotelid": 1557,
"userName": "Cooperaz",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Arizona",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Awesome staff and location!",
"frequencyID": 3,
"title": "Great place! Great location!",
"comment": "Former West Des Moines resident and needed to stay in the area recently. Since I was familiar with the hotel, I thought it would be the best place to stay. Wow! They have done an excellent job with this place and I would recommend it to anyone staying in the area. I was greeted immediately by Matt at the front desk when I arrived. His service was well beyond anything you'd expect in a chain hotel. All of my requests were met with a smile including an early morning check-in due to delayed flights from Dallas. The suite I stayed in was great, nice leather sofa, new TV's and very comfy beds. They have done great things with the lobby restaurant and bar area which welcomes everyone as they arrive. Housekeeping staff was very efficient, speedy and thorough. Price was right too!! :)"
},
{
"reviewID": 7576206,
"hotelid": 5608,
"userName": "Jeannette",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 1,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Miami, Florida",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Horrible management, unfriendly staff, and dirty rooms.",
"frequencyID": 4,
"title": "HORRIBLE STAY",
"comment": "This was suppose to be a great family weekend at a nice two bedroom Villa at the Belvoir Vistana Resort, within ten minutes of getting to the resort we quickly realized our hotel stay was not going to be so pleasant. We have stayed in this resort a couple of times and are Grandbourne Preferred Guests. As we walked into our room, we were greeted with a garbage full of beer bottles, a kitchen full of dirty dishes and the refrigerator wide open. It looked like the room had never been cleaned, and that a party had just recently ended. We made our way to the master bedroom to find a bed that looked like it was just laid in, and a bathroom with towels all over the floor, and all the complimentary soaps opened and used. The second bedroom was suppose to be two DOUBLE beds, and to our surprise was two TWIN beds, mind you we were four couples. What I found a little comical of all of this is that we called around 6:00pm to say we were running late and wouldn't be in until 11:00pm , and we were told your room is already clean and ready. I guess the Belvoir has different opinions of what constitute a CLEAN and READY room. We called management and were told someone would be right over, it took about 40 minutes for someone to come, this was already 1:00am. The supervisor didn't even bother looking at the condition of the room and simply stated he believed us, which leads me to believe this isn't the first time the Resort encounters this problem with a guest. They moved us to another room, and we were told that we would receive a $40 credit to use in the resort for our stay. When we got to the other room, again we were greeted with unmade beds, at this point we were tired and just wanted to sleep, so we just asked for clean sheets, the supervisors response was \"look in the closet\", clean sheets were never brought to us. We decided to go and use our $40.00 credit at the supermarket located inside the resort, much to our surprise, there was NO CREDIT TO USE! the overnight supervisor never notated the account with the credit, and forgot to mention why we requested a room change. We decided that we had enough of the resort and went to the front desk to ask for a credit of $40.00 back to our credit card. Again, we were greeted by unfriendly staff, unwilling to help. We were told that they could not do anything for us and that a credit to our account was illegal, mind you we reserved our stay directly with the hotel, I would understand if we booked with a third party. After about an hour of arguing with management we were given a $40.00 credit towards our credit card. I am sorry, but after all the problems we had with the resort, I sincerely though management would have offered a little more then the initial $40.00 credit were we offered for a DIRTY, UNKEPT, SMELLY, room and UNFRIENDLY, UNHELPFUL employees. I visit Orlando on a constant basis and have stayed at the Belvoir several times. Unfortunately our next stay in Orlando will NOT be at the Belvoir Vistana Resort. This is not the service you expect from such a large hotel chain, it's not like we paid $40 a night, we paid $212 a night (with taxes) for horrible service, and an initial dirty, unkept, smelly room, with dirty sheets. I would never recommend this resort to a family member, friend, colleague, or random passer by. This was the worst hotel experience my family and I have ever had."
},
{
"reviewID": 7576504,
"hotelid": 350,
"userName": "steveg",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "UK",
"arrivalMonth": "7/2012",
"datePosted": "7/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's great for coach tours.",
"frequencyID": 4,
"title": "The hotel is for tour groups, not individaul travellers",
"comment": "Booked 2 x 1 night stays as part of my families trip to Alaska on club floor. 1st stay. Sent to room with maid still cleaning, coffee/tea tray not refreshed, minibar empty. no extra amenities in club room. 2nd stay, same room facilities however i'd left luggage at hotel while travelling around for 3 days. checked back into hotel and asked for luggage to be delivered to the room, waited, chased with call to reception. After making coffee and shower, still no luggage, went to reception to collect, no chance of an apology... just told busy with coach arrivals. amazing. Club room continental breakfast. cereal, bread, cake, fruit, few other items. No Eggs, cold meat, oats or anything heathy to eat, except friut of course. saw one member of staff drop in for few minutes who couldn't help a customer use coffee machine, said it was new and nobody had showed her."
},
{
"reviewID": 7576592,
"hotelid": 1428,
"userName": "neveragain2",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Tarrytown, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "They have an Ant problem and don't seem to care!",
"frequencyID": 3,
"title": "Expensive, internet extra, and ants!",
"comment": "I had some expectations for staying at a fine hotel like this, but problems started with the reservations, which took two phone calls (had to start over) when the first one did not go through. Pool was a joke. Isolated from everything, and the final kicker was Ants. Ieave any food item on the desk an it would be swarmed by ants in a little while. Told the staff TWICE about this in the short stray we had and they did nothing, offered to do nothing, and said \"oh, that happens sometimes\". Won't stay there again..."
},
{
"reviewID": 7576944,
"hotelid": 3052,
"userName": "KT54",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Hampshire, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Really enjoyed our stay",
"comment": "From the moment we entered the hotel till we left, we found the staff extremely attentive and helpful. Room was wonderful, clean, modern and great views. Steve, at the front desk was especially welcoming. Computer access, safety features on elevator, all added up to making our NY stay a great one."
},
{
"reviewID": 7577093,
"hotelid": 951,
"userName": "JayP",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Wonderful Stay",
"comment": "Hotel exceeded all expectations and the staff was friendly. Thanks."
},
{
"reviewID": 7577230,
"hotelid": 1776,
"userName": "John2255",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Louisville, KY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Good location and staff but...",
"comment": "The room was less than I am used to at Grandbourne Hotels. The door to my room required slamming it to close, sometimes more than once. The air conditioner banged each time it started, There were stains on the bathroom wall and the paint on the bathroom ceiling was bubbling."
},
{
"reviewID": 7577260,
"hotelid": 3205,
"userName": "JerryK",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Clean Comfortable Downtown Stay",
"comment": "This is one a the better Belvoirs where I have stayed. Everything was in place , the staff was helpful and all was as it should be."
},
{
"reviewID": 7577312,
"hotelid": 1774,
"userName": "Hotelman",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "5/2012",
"datePosted": "7/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Bad Customer Service",
"frequencyID": 2,
"title": "Hope you are ready for a hassle...",
"comment": "After my stay there, a week later than the hotel charge on my CC, I get another charge on my CC for an additional night stay. After 4 calls over a week and a half in which I was continually transferred to the manager's voicemail and assured he would return my calls, I finally got him to answer. He said that it looks like they put me down for 2 reservations for a room for one of the nights by accident and charged me for a no show. Honestly the first time I have heard of charging for a no show, especially on a weekday. He said it would be refunded that day. 2 weeks have gone by without seeing it yet and being sent to voicemail yet again. You might want to think twice about staying here. There are plenty of other decent hotels in Duluth that have to have better customer service."
},
{
"reviewID": 7577343,
"hotelid": 761,
"userName": "lcs3md",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Fort Worth, TX",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Do not believe staff",
"comment": "We were checked in by the Front Desk Manager. We were given a room on the first floor halfway between the elevator and the door to the parking lot. The noise and traffic kept us awake until after 1 am and started again at 5 am. When we complained at check out, the desk clerk told us that we should have been informed about the noisy room and given a discount-neither was done. She also told us the manager would be contacting us-which has not happened. There are too many other choices to put up with this."
},
{
"reviewID": 7577397,
"hotelid": 1564,
"userName": "Chris654",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Birmingham, AL",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Downtown Hotel",
"comment": "This hotel was great! It was one of the only hotels in the downtown area to offer free internet in the room. This is the main reason I stayed here. It was also very close to restaurants and where I was working. The staff was very friendly and I appreciated the free bottles of water every day. The only problem I ever had was that the internet went down for a couple of hours one night of my stay."
},
{
"reviewID": 7577401,
"hotelid": 198,
"userName": "PantherBilly",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff",
"frequencyID": 4,
"title": "Staff was fantastic!",
"comment": "The nature of my job requires that I am on the road 80% each week. To me a hotel staff is what makes difference and thestaff at the Belvoir Music City was outstanding. They made me feel vey welcome and very comfortable. Great experience and I would highly recommend this hotel."
},
{
"reviewID": 7577847,
"hotelid": 756,
"userName": "evangeline",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 0,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NJ",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not What I Expected",
"comment": "I stayed in a room on the Club Floor. When I entered the room, it smelled as if someone had been smoking there previously, and due to the loud traffic noise in the room,I thought the window was open. It was also hot in the room...around 80. So, I thought perhaps someone had decided to smoke, propped open the window, and left it open, and that would explain everything. But that was not the case: the loud traffic noise was just incredibly bad window noise isolation, and the 80 degree temp was because the a.c was not functioning."
},
{
"reviewID": 7578023,
"hotelid": 2003,
"userName": "Javier83",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": 1,
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The hotel overbooks and sends you to a different city.",
"frequencyID": 4,
"title": "Hotel Overbooks and the Customers Losses",
"comment": "We wanted to stay at this hotel because it was 1 mile from the place where we wanted to be. After a day of delays we arrived at the hotel at 9 p.m. (in my mind I was thinking all we need to do is take a shower and hurry up to make it to our event) and the hotel staff tells me the hotel is overbooked and there is no room for us. Their alternative is to send us to another hotel 15 miles away in La Jolla. By the time we got to the other hotel and checked in it was past 11 p.m. The whole point of us going to San Diego was to enjoy and have fun . This experience was anything but that. The hotel overbooks and we end up losing. We didn't make it to our event that night because it was a 30 minute taxi ride back to San Diego and another 30 minute taxi ride back to the hotel. We ended up calling it a night after realizing that by the time we would get back to San Diego we would be to late for our event. This disrupted our travel plans and made us miss the reason we were going to San Diego. This is unprofessional and should not happen. I booked this hotel because we wanted to visit San Diego not La Jolla."
},
{
"reviewID": 7578122,
"hotelid": 127,
"userName": "gopmama",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There are two hotels only minutes from each other and the main one is the better.",
"frequencyID": 3,
"title": "Great location and amenities",
"comment": "This was a special trip for our 10 year old granddaughter. The pools, location to Sea World and the Zoo, Starbucks right in the hotel -- all met and exceeded our expectations."
},
{
"reviewID": 7578232,
"hotelid": 102,
"userName": "snoopsterj",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is easy access to the Interstate and very nice looking hotel.",
"frequencyID": "",
"title": "Small uncomfortable beds and pillows",
"comment": "On the club level, there are no rooms that work for a family or more than 3 people, really. They have 2 small doubles, or one king. The beds are very uncomfortable and the sheets come up off the bed with the slighest movement. The pillows are just horrible. The room size is nice and spacious, so there is room for larger beds or a pull out sofa. The waterslde, pool, and hot tub were very nice. The breakfast was decent, but could've been better."
},
{
"reviewID": 7578757,
"hotelid": 3620,
"userName": "frce",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Knoxville, TN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient to the airport and always offers a warm welcome",
"frequencyID": 4,
"title": "Hotel Staff",
"comment": "I complement the entire hotel staff, particularly Stanley who always greets with a smile and a handshake, Torri who often handles my reservations in a most professional manner and also offers a friendly greeting, the entire room service staff and the folks in the bar. Maria also offers a warm and kind welcome. Thanks to all."
},
{
"reviewID": 7578809,
"hotelid": 1162,
"userName": "Doug72",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Tampa, FL",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The recent renovation is really nice; rooms are clean and comfortable.",
"frequencyID": 3,
"title": "Impressive . . . But For a Couple Things",
"comment": "Overall, our experience was quite nice and we would stay again. The recent upgrades to the property were obvious and appreciated. The rooms were bright and clean, although the bathroom was quite small. Our two small boys thoroughly enjoyed the pools and the water slide -- well done! We ordered food three times during our stay and every meal was very good. We were also pleasantly surprised with the entertainment options for both kids and adults - the movie by the pool at night was a great touch. But there were two things we felt really detracted from the \"upgraded\" persona of this hotel -- #1: While the staff were always friendly and happy to help, there were just too few working the pool bar. Every time we went for a drink or to place a food order, it was a long wait and they just seemed to be always running around. And getting anyone to take your order while lounging at the pool was an impossibility - a real challenge for parents with two small children. Secondly, while the idea of the poolside movie after dark is great, we think the hotel really should have invested in double paned windows for the pool facing rooms. Our two small kids couldn't fall asleep until well after 10:00pm with all the noise."
},
{
"reviewID": 7578914,
"hotelid": 468,
"userName": "Hbaker",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "My Stay",
"comment": "The whole stay at the hotel from the valet parking service to the cleaning staff , and all other staff members were excellent. This made our stay there very enjoyable."
},
{
"reviewID": 7579012,
"hotelid": 1469,
"userName": "Lopaka",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boulder, CO, USA",
"arrivalMonth": "5/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Amazing ocean views and lobby!",
"frequencyID": 4,
"title": "Much Better Than Last Year!",
"comment": "Finally this hotel is improving,The room & furnishings have been / are being upgraded. Finally got rid of the old CRT Televisions, now LCD flat screens!"
},
{
"reviewID": 7579135,
"hotelid": 802,
"userName": "Ling",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "BPG preferred guests are treated very well",
"frequencyID": 4,
"title": "Comfortable with Friendly Staff",
"comment": "Friendly staff and comfortable accommodations. Would definitely stay here again."
},
{
"reviewID": 7579366,
"hotelid": 3205,
"userName": "LaurieD",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Peets coffee, the Yardhouse, 16 Mix has great martinis",
"frequencyID": 3,
"title": "Worst stay.... :(",
"comment": "Would not recommend any king size rooms in their Tower building. Room/bathroom very small, about the size of a handicap stall in a public bathroom. Walls thin and lots of noise on the floor. First time I've ever had to call security for noise issues. The a/c unit was so noisy that we had to turn it off for the night just so we could sleep. We have stayed on the Plaza side previously and have not had any issues there. Also, only 2 bathroom towels, had to call for extras."
},
{
"reviewID": 7579377,
"hotelid": 2003,
"userName": "Lorna17",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Corona, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Valet Parking is only $4.00 more. Self Parking is very difficult.",
"frequencyID": 2,
"title": "DISSAPPOINTED",
"comment": "Very disappointed. The room we original got it appear that somebody smoked in the room. The front desk attendance was nice and changed to a pure-room which it was much better. My bad experience was with the accounting department, my credit card was charged: $145.21 for one night including parking which is okay, however a second charged for the amount of $352.00 was charged on my credit card and a third charge of $50.00 was charged on my credit card with no explanation. I called the front desk on Saturday morning and I was told that the accounting department was close and there is nothing they can do."
},
{
"reviewID": 7579389,
"hotelid": 196,
"userName": "judd1441",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Housekeeping needs improvement",
"frequencyID": 4,
"title": "Average hotel. Not good or bad.",
"comment": "Spent 4 nights in this average hotel."
},
{
"reviewID": 7579412,
"hotelid": 3205,
"userName": "Goofey1",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Indianapolis, IN",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff!",
"frequencyID": 3,
"title": "Beware of the enhanced charges for the Club Lvel Rooms",
"comment": "I recieved a note from the Hotel to offer an upgrade from the room I had booked to the \"Club\" level. It was for $20.00. We decided the benefits were worth the extra $20. To our surprise, the \"Club\" level room had two double beds instead of queen or king beds. The room was very small. When we got into the room we were very disapointed. We went back to the front desk. We spoke to Clint. He was very helpful. We told him we were disapointed and he tried to get us into a suite with queen beds. There was none available for Friday and Saturday night, but we did get to switch to the suite on Sunday6 evening. The suite was huge, but the bath was extremely smal for an executive suite. We were disapointed in the size of the bathroom, but the suite was extellent. Overall we had a great stay and the staff was suberb!!"
},
{
"reviewID": 7579466,
"hotelid": 196,
"userName": "CoffeeinChicago",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic location - super close walk to Navy Pier and Loop (~ a mile for each). We did this with two small children and no problems.",
"frequencyID": 3,
"title": "Everything but coffee",
"comment": "There's no question that I loved everything about this hotel except...the lack of a coffee bar in the lobby for us \"early risers.\" When traveling with my family I typically get up a few hours before everyone else and slip away to the lobby to work. It would be wonderful to have a self-serve coffee bar available. Instead, I walked three blocks to Fox and Obel (which is wonderful) and back. Otherwise, the stay was marvelous."
},
{
"reviewID": 7579531,
"hotelid": 3620,
"userName": "SK999",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sarasota, Florida",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Superb Service",
"frequencyID": "",
"title": "Great Amenities",
"comment": "Extremely helpful staff - great food and beverage"
},
{
"reviewID": 7579590,
"hotelid": 127,
"userName": "karma123",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Edmonton, AB, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There are two buildings located a five-minute walk from one another: Bay and Marina.",
"frequencyID": 3,
"title": "Lots of amenities and close to airport",
"comment": "This hotel is located mere minutes from the airport, and a free shuttle service is provided. I stayed here for a yoga conference for 5 nights in July 2012, and found the 12th floor Club Access room to be very comfortable and the view spectacular (overlooking the ocean and marina). Everything was great, including the prompt room service and very friendly staff throughout the properties."
},
{
"reviewID": 7580069,
"hotelid": 1137,
"userName": "Ozzie63",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Staff was excellent.",
"frequencyID": 4,
"title": "Front Desk",
"comment": "The Staff went above and beyond in checking me in. My colleagues had an issue with booking and they did not book properly, so they did not have a room for the night. The staff found them alternate accommodations for the evening. The staff took it upon themselves to find them a room for the evening."
},
{
"reviewID": 7580134,
"hotelid": 1726,
"userName": "Bixby812",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Long Island, New York, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Really comfortable beds",
"frequencyID": 2,
"title": "BPG awareness",
"comment": "Club room was not even mentioned to us, only found out about it while reading reviews. AND... parking valet and garage not attended to, though we did not pay to park, we were asked to move our car from the valet spot after we had settled into our room for the night,or we would be charged ."
},
{
"reviewID": 7580159,
"hotelid": 127,
"userName": "AJTex26",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Northern California",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms facing the airport can see the SeaWorld fireworks at night; right now those same rooms may hear construction at the airport so best to have activities outside your room during the day.",
"frequencyID": 1,
"title": "Get lots of room keys",
"comment": "Loved the hotel - different from others as there are two separate buildings, which are connected by a pleasant, short walk or via their shuttle. Had a terrible time with getting a room key that worked. First key worked once, but not the second time. Next key didn't work the Club Level, even though I paid more for that luxury. The next key didn't work either. Then finally the desk clerk realized that I didn't have Club Level keys. He swapped those out but still didn't work. After my 6th trip to the desk, I finally got keys that worked. I spent the better part of 6 hours trying to get keys that worked. Very frustrating."
},
{
"reviewID": 7580241,
"hotelid": 33,
"userName": "Admiraldewey",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Baltimore, MD",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very convenient for getting to Johns Hopkins hospital via interstate, plus being in a nice neighborhood.",
"frequencyID": 3,
"title": "Very friendly staff",
"comment": "Nice hotel and very friendly staff. Has walkway to large mall. Very convenient to 695 interstate. Great workout facility and Indoor pool. Only downside is pool is frequently closed."
},
{
"reviewID": 7580249,
"hotelid": 3089,
"userName": "dela33",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alabama, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is wonderful and go out of their way to make your stay comfortable.",
"frequencyID": 3,
"title": "Exceeded our Expectations!!",
"comment": "My partner and I stayed at this location July 2012 for a Birthday get-a-way for two days....Everything exceeded our expectations. The customer service was Exceptional! Christian....thank you so much for your kindness you were \"First Class\" all the way. All of the employees were very courteous and helpful. The room was comfortable/clean and the Club lounge was well stocked. The breakfast was delicious!"
},
{
"reviewID": 7580510,
"hotelid": 992,
"userName": "Swimmerk",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Irvine, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Best Grandbourne hotel in the Philadelphia area",
"comment": "This is my favorite hotel in the Philadelphia area. I have been in the city many times over the past year and my time here has been the best by far."
},
{
"reviewID": 7580672,
"hotelid": 166,
"userName": "Swimmerk",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Irvine, CA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great hotel for travelers in historic Philadelphia",
"comment": "I spend a significant amount of time in Philadelphia, and that has meant visiting the various Grandbourne properties (including this hotel)."
},
{
"reviewID": 7587424,
"hotelid": 3052,
"userName": "SHVisitor",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Shanghai",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Starbucks in the lobby",
"frequencyID": 2,
"title": "Good hotel with great value",
"comment": "Good location. Comfortable setup in lobby. Clean with good cafeteria for breakfast, and Starbuck as well. People are pleasant and helpful."
},
{
"reviewID": 7590731,
"hotelid": 3205,
"userName": "myabear",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Connecticut, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There are two different buildings. It was not a problem to access both.",
"frequencyID": 3,
"title": "Great Stay at A Great Hotel",
"comment": "We had booked a double room for two nights. We were upgraded to a corner room that had a separate sitting area, two queen beds, and a great view! We had access to the Club Lounge, which was fantastic. Breakfast was great, drinks available all day, hors d' oeuvres in the evening. The attendants were fantastic. Very attentive to everyone. Matt, brought our luggage to our room. He was great. Very friendly, offered to get us ice, he gave us information on the hotel and downtown. We were in the Tower Building. I had read a lot of reviews from people, saying it was confusing to get from the main lobby to the rooms in the Tower Building. Not so!! Once you know where your going, it's no problem. From the valet parking to check in and check out, we had very friendly professional service."
},
{
"reviewID": 7591713,
"hotelid": 111,
"userName": "robj",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Richmond, VA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "comfortable sleeping",
"frequencyID": 3,
"title": "Best Stay",
"comment": "I truly enjoyed my stay. The only complaint was that there was something on the headboard."
},
{
"reviewID": 7592117,
"hotelid": 1113,
"userName": "pbiflyer",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "WPB, FL",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "IN the middle of renovating. Make sure you get a renovated room, as the old ones have horrible mattresses.",
"frequencyID": 4,
"title": "Great staff, horrible matresses",
"comment": "I literally sank 5 inches into the bed when I laid down. No Sweet Sleeper beds here."
},
{
"reviewID": 7592547,
"hotelid": 353,
"userName": "slchhonor",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bountiful, UT",
"arrivalMonth": "7/2012",
"datePosted": "7/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location",
"frequencyID": 4,
"title": "Great Location and staff",
"comment": "I found the location of this hotel on this, my first visit to New Orleans, to be excellent.It is within easy walking distance of Harrah's Casino, the Riverwalk Mall, the French Quarter, Bourbon Street, and many wonderful places to eat."
},
{
"reviewID": 7593000,
"hotelid": 3052,
"userName": "SpaceTraveller",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very friendly and helpful staff",
"frequencyID": 4,
"title": "Recommended for vacation traveller",
"comment": "Hotel staff were very friendly and helpful - that was the best part. Rooms themselves were clean, tidy and functional. Decorated in a more traditional style."
},
{
"reviewID": 7593068,
"hotelid": 1495,
"userName": "Debbie66",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Poor check in",
"comment": "Check in was slow. Then we were"
},
{
"reviewID": 7593200,
"hotelid": 127,
"userName": "David40",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tokyo, Japan",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Location and view is beautiful.",
"frequencyID": 2,
"title": "Belvoir San Diego Hotel - Bay Tower",
"comment": "Disappointed in the Belvoir. When I checked in they asked if I need an accessible room on a lower floor, I said no, it had been booked for me. They upgraded me to a deluxe King Bed room right next to the Elevator Bank. I spent 6 days listening to the elevators going up and down. Thank you for the upgrade. Room was neat but dirty. Blood on the bathroom door and cookie pieces in the closet and by the bed."
},
{
"reviewID": 7594886,
"hotelid": 1124,
"userName": "MoCoMD",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "MD",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and service. Prices were competitive with area hotels with fewer amenities.",
"frequencyID": 2,
"title": "Great experience, except for bed size",
"comment": "Staff member Steven C. recognized my name at check-in and desk staff was very helpful throughout our stay. We had to bring our two dogs last minute, which was no problem at all."
},
{
"reviewID": 7594937,
"hotelid": 1726,
"userName": "Shannon022",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Customer service definitely needs improvement.",
"frequencyID": 4,
"title": "the staff need customer service training",
"comment": "I arrived at the hotel with approximate 8 other guests that were in my party. We were not greeted by the staff member. The person that assisted me never recognized that we were waiting on assistance until another staff member advised him of this. He Didn't mention to myself nor the other guests the different activities and/or functions that were on the other floors in the hotel."
},
{
"reviewID": 7595022,
"hotelid": 468,
"userName": "michelle1",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "billing",
"comment": "As the person that handled the billing on my teachers stay at the hotel I am not satisfied, when I made the reservation I faxed in the tax exempt form, I then received our credit card statement and the tax was included in the rooms. I called and I was told it was not received and then when Mrs. Furr got to the hotel she was charged her second night on her credit card I called and was supposed to be emailed a credit authorization form it never came."
},
{
"reviewID": 7595476,
"hotelid": 270,
"userName": "Jeffrey1234",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Rooms need to a thorough cleaning",
"frequencyID": 4,
"title": "Dirty and need of a refresh",
"comment": "I am a very experienced traveller and have stayed at this hotel in the past. Overall I was unhappy as the room was down right dirty. Grease on the windows and skanky carpets. Plus the bathroom fixtures were also generally dirty. I wiped down the windows myself and the towels turned black. Gross!"
},
{
"reviewID": 7595701,
"hotelid": 430,
"userName": "JayJac",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location.",
"frequencyID": 2,
"title": "Needs process improvement...",
"comment": "My res said 'plez have rollaway in room for VERY late arrival' since we have a young child. Res agent said they'd note it on the res..."
},
{
"reviewID": 7595717,
"hotelid": 430,
"userName": "Donald1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't be concerned if you are an individual traveller and you see conventions there. You will still receive the best of attention and service.",
"frequencyID": 2,
"title": "Like Coming Home",
"comment": "I have been staying at the Boston Belvoir (first for business; now for personal) for over 30 years. I love it -- the staff, the rooms the view, the location, etc. I wouldn't stay anywhere else in Boston."
},
{
"reviewID": 7596190,
"hotelid": 196,
"userName": "Efunsade89",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Baltimore, Maryland",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is in a great location close to everything",
"frequencyID": 3,
"title": "For the most part a good stay",
"comment": "I enjoyed staying at the Belvoir and I have stay previously. I had a wonderful view and slept well. The location is great easy access to the attractions, events and activities. The concierges were helpful and attentive. My check out person and the door man were not the most pleasant or personable and the recommended van service to the airport was 1 hour late picking us up; we missed our flight. Overall it is a good place to stay. I would recommend it to a friend. Matter of fact I would like to suggest to my family that we visit Chiacgo and stay at the Belvoir."
},
{
"reviewID": 7596775,
"hotelid": 3620,
"userName": "julia77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sarasota, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "How clean the property is and how friendly the staff is",
"frequencyID": 1,
"title": "Pleasant Stay",
"comment": "My stay at the hotel was wonderful.. I found the rooms to be clean and beautiful. The meeting facilities were amazing and the food was great. I really enjoyed my 3 day stay."
},
{
"reviewID": 7596956,
"hotelid": 814,
"userName": "HenryC",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Vienna, VA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location and great staff",
"frequencyID": 4,
"title": "Great staff and good food!",
"comment": "I stayed at the Virginia Beach Belvoir hotel with my family from July 18-23 and I had the most wonderful time. We have been coming to this hotel for last 3 years and this hotel not only transformed to more modern facility, but the staff are wonderful. All the staff were very friendly and helpful throughout our staff. The new happy hour menus were great and with a great staff, we kept ordering oysters, chicken wings and local beers at the beach side restaurant and wine and fish taco at the main lobby bar. Please send my compliment to the entire staff and to the general manager for making the hotel vary family friendly hotel."
},
{
"reviewID": 7596963,
"hotelid": 3207,
"userName": "Rachel75",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You get First Class Service!! They made me feel like a million bucks!",
"frequencyID": 1,
"title": "Great Place, Comfy Stay",
"comment": "Belvoir's service is of high quality and the staff members are so cooperative in meeting your needs. They really go the extra mile to see every concern is met and follow up with e review. My stay was great!"
},
{
"reviewID": 7596965,
"hotelid": 1727,
"userName": "GOwithMARRIOTT",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The amenitites and customer service are not great.",
"frequencyID": 3,
"title": "Mediocre at Best",
"comment": "I had a less than average experirence at the Belvoir Brooklyn Hotel. I stayed four weeks in a row. The rooms are less than spectacular. The furniture was worn, the bedding was not cleaned thoroughly, and there were cigarette burns in the carpet of my smoke-free room."
},
{
"reviewID": 7597216,
"hotelid": 3207,
"userName": "prww",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "My room was lacking",
"comment": "I was so disappointed my room 2641 did not have a Gideon Bible in the room."
},
{
"reviewID": 7597562,
"hotelid": 1776,
"userName": "NaKisha",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Front desk staff provide excellent customer service, and my stay was wonderful",
"frequencyID": 4,
"title": "Excellence",
"comment": "customer service was pleasant and accommodating to all of my needs. I stayed here the last day of my trip, but will be sure to stay longer the next time I visit Philadelphia!"
},
{
"reviewID": 7597575,
"hotelid": 3207,
"userName": "Trav22vv",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Dallas,TX",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice hotel, but very slow checking in & out",
"comment": "The hotel is nice and most meeting rooms are convenient. The front desk was understaffed at check-in and extremely slow. There was also a huge line at check-out."
},
{
"reviewID": 7597993,
"hotelid": 3115,
"userName": "JonandBon",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Lauderdale, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Stop, drop and relax.",
"frequencyID": 3,
"title": "The true \"Sunny Side of Louisville",
"comment": "Great location, the Hotel Staff were beyond some of the best I have experienced."
},
{
"reviewID": 7598110,
"hotelid": 3620,
"userName": "julia77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sarasota, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is wonderful",
"frequencyID": 1,
"title": "I love this hotel!",
"comment": "I love this hotel! The rooms are very comfy and the beds are heavenly. The food was delicious and the meeting space was very comfortable. What I really love about this hotel is the staff. Everyone on was very helpful and accommodating. I did not feel like I was at a hotel, I felt like I was at grandmas house. Thank you to everyone for your hospitality."
},
{
"reviewID": 7598186,
"hotelid": 196,
"userName": "Amanda2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Minneapolis, MN",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The lobby is gorgeous.",
"frequencyID": 1,
"title": "Great stay!",
"comment": "A co-worker and I stayed here for one night, while we attended a conference. We were treated very well - the front desk staff was super helpful and very friendly. We were given rooms on the same floor, which we requested, and the views were great!! Very happy with this hotel and we would both return. Fantastic location too!"
},
{
"reviewID": 7598370,
"hotelid": 1282,
"userName": "ann44",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Iowa City, IA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service",
"frequencyID": 1,
"title": "Great service",
"comment": "The staff was very friendly (Brooke) and treated you like one of the family."
},
{
"reviewID": 7598604,
"hotelid": 83,
"userName": "CarolynR",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great service!",
"comment": "Randy, the manager, and his team did a great job for us on our recent stay at the Universal City property! The service was extremely personalized, the staff was friendly, and they met our special requests on all fronts. Kudos to Randy and the staff at this hotel!"
},
{
"reviewID": 7598624,
"hotelid": 344,
"userName": "Dave456",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "One problem",
"comment": "The hotel is really good. Location is perfect. Only issue is the access to food as there aren't many options within walking distance. Ate at Paparazzi, which was recommended by the person at the check in desk--no surprise. Problem is food is way overcooked. My seafood appetizer and the halibut and the risotto were cooked at least 5 mins too long and were dry and chewy."
},
{
"reviewID": 7598753,
"hotelid": 1726,
"userName": "felicha",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's beautiful and close to the beach .",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "Upon our arrival, the reservations were incorrect. The lady who waited on me told me that the hotel was completely booked. My reservations were wrong. After speaking to someone named Constance at the corporate office, they found a room for us. Everything in the hotel was great. The room was very nice,but the BPG recognition I did not receive the benefits of the free breakfast daily. I will use this hotel again next year for summer vacation."
},
{
"reviewID": 7598833,
"hotelid": 151,
"userName": "BKC3",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "East Rutherford, NJ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great location and free shuttle",
"comment": "Great location for work purposes and easy access to NYC!"
},
{
"reviewID": 7599142,
"hotelid": 1400,
"userName": "DWAYNE22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Kansas City, MO, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "ONCE INSIDE YOU MAY NOT WANT TO GO OUT.",
"frequencyID": "",
"title": "EXECELLENT SERVICE",
"comment": "WE WHERE VERY IMPRESSED WITH THIS HOTEL, ITS TOP NOTCH! VERY CLEAN AND UP TO DATE ANEMITIES. BEAUTIFUL/RELAXING OUTSIDE PATIO WITH THE VIEW OF THE CITY. THE STAFF WAS VERY FRIENDLY AND HELPFUL...WE WHERE VERY PLEASED WITH OUR STAY AND LOOK FORWARD TO RETURNING SOME DAY."
},
{
"reviewID": 7599165,
"hotelid": 377,
"userName": "KO50",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is the best available in Waikiki!",
"frequencyID": 4,
"title": "Top Notch Family Vacation Experience - HIGHLY RECOMMEND",
"comment": "Incredible family vacation! We stayed 4 nights, July 10-14 and had an incredible experience; (2 kids ages 9 & 11). From staff at check-in to our departure everything was top notch. This property really recognizes their platinum members, we received an upgraded room/suite, which was spacious with beautiful views of Diamond Head, the ocean and property. Platinum members also received a wristband that allowed easier access to the new club lounge & getting towels at the pool. The new lounge on the 30th floor was great, the hostess and wait staff very friendly and helped with island recommendations/directions. Club lounge had great choices for breakfast and evening appetizers. Pool areas were great for families with a water slide and we never had a problem locating chairs by the pool or space on the beach. Overall a nice hotel, great location, and friendly service. Thanks for honoring platinum status...as not all Grandbourne hotels do. Highly professional, courteous and efficient management (Thanks Kelly and Julie). Anytime we are back in Honolulu, this will be where we stay!"
},
{
"reviewID": 7599948,
"hotelid": 196,
"userName": "Kathy10",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You can walk most everywhere.",
"frequencyID": 2,
"title": "Great location for this Hotel.",
"comment": "Great clean hotel! Beautiful views of the city and central location for attractions. Almost everything we did was within walking distance or reasonable, available taxi ride. Will stay here again! Lots to do in Chicago!"
},
{
"reviewID": 7600013,
"hotelid": 421,
"userName": "Mike56",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "albany NY",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Great location, wonderful amenities",
"comment": "My family has stayed at this hotel several times. The breakfast buffet at the club level was perfect for us. It had great fruit and healthy food selections and the attendants were very friendly and efficient. The fitness facility was first class. Among the best! Our check-ins have always been handled quickly and without problem. We shall return"
},
{
"reviewID": 7600014,
"hotelid": 350,
"userName": "DanielMT",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Montana, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor Service",
"frequencyID": 4,
"title": "Room dirty and poor service",
"comment": "It took for ever to get checked in, very short staffed. The room bathroom was not clean and required housekeeping to reclean. Slow service. Not what I expected for a Grandbourne Hotel."
},
{
"reviewID": 7600023,
"hotelid": 1177,
"userName": "newyormayan",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Olive Branch, MS, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The guy that checked me out was awesome and has great customer service skills. However the girl that I called on Tuesday July 17th kept transferring me to housekeeping when I wanted room service.",
"frequencyID": 4,
"title": "NYC",
"comment": "This is our 3rd time to stay here and we just started using the BPG points. This is a great place to stay and all of our 3 kids had a blast!"
},
{
"reviewID": 7600511,
"hotelid": 1474,
"userName": "Peache77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable Bed",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "Great Room! Staff was professional, helpful and courteous. Wonderful experience!"
},
{
"reviewID": 7602380,
"hotelid": 3054,
"userName": "geniuskaka",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "nice location.",
"frequencyID": 2,
"title": "Overall it's just ok.",
"comment": "The location of the hotel is nice that you could see the nice view of the city center. The front desk staff was helpful when we checked in. There were a couple things we did not really enjoy during the stay. The first thing was the internet. When I booked the room the feature included high speed internet, but I was told it is not free when I checked in. So be aware that is not free internet, it is just an available feature. When I called the guest service regarding to this the lady who answered the phone was very, very impatient and rude, honestly the worst I had had before at an Grandbourne hotel. We stayed there on a Saturday night and there were people shouting and crying in the hallway all the way till 2am. So be aware..."
},
{
"reviewID": 7603334,
"hotelid": 2003,
"userName": "KRNKS",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Clemente, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Outdated and old rooms",
"frequencyID": 2,
"title": "Outdated and dirty",
"comment": "Our stay was not what we expected. Being a long time Gold member of BPG we expected a better, cleaner and more updated hotel. The rooms were very old and outdated. They still have the old big box tv's in the bedroom. All the furniture must be from the 80's. It was all dinged up. They still have popcorn ceilings for crying out loud. The bathroom is in need of serious upgrades. When we checked in the staff was pleasant enough, however when we requested a late check out for 4 pm (as per our status when available) they said they could not accommodate. We told them our situation as we have 2 children under the age of 2 that needed a nap before an evening wedding, the best they could do was 2 pm which we were very upset about. This caused our kids to not be rested and we had to leave the wedding early. We didn't make it out of our room until 230 (we were rushing) and nobody had even come to clean it yet so we know they could have extended it for us, they just didn't want to go above and beyond. When we went to give our son a bath there was hair in the bath tub which was just gross and not what you want to see before bathing your child. The one thing that was very nice was their breakfast buffet. I would highly recommend that. Valet was good but took a little long. Overall we were disappointed and will stay at the Westin like we have in the past in San Diego."
},
{
"reviewID": 7603747,
"hotelid": 2003,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Service",
"frequencyID": 4,
"title": "Great Time",
"comment": "Took Family to SD for a get-away. Great place with big rooms"
},
{
"reviewID": 7603771,
"hotelid": 377,
"userName": "TBK001",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Victoria, BC",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service is outstanding!!",
"frequencyID": 4,
"title": "Outstanding",
"comment": "We stayed at Belvoir Waikiki for 3 nights. The check in staff were amazing and, although I had to wait a few hours to check-in, they upgraded my room in recognition of the BPG gold. The service was outstanding on every level and I appreciated the recognition for BPG gold as most mainland north american BPG hotels do not even use their member lines despite having them signed. Upon check-out a later check out could not be provided as they were sold out (not surprising) however the staff allowed us use of a hospitality suite for 30 mins later in the day so we could clean up after spending the day on the grounds and in the pools. With such a late flight, this feature was very much appreciated. Food was also outstanding! Only complaint is we couldn't get a room with 2 queen beds... the doubles were just a little small for a family of 4."
},
{
"reviewID": 7603866,
"hotelid": 5608,
"userName": "Manager24",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Biloxi, MS, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Belvoir web site photo gallery was on point.",
"frequencyID": 4,
"title": "Family vacation",
"comment": "The Belvoir resort was everything I hope it would be. The staff were very eager to assist you in anyway possible. The resort offers a lot of fun activities for both smaller and bigger kids. My two bedroom condo was very spacious and clean. The best part of my stay at the resort was \"the staff\" very efficient. Security check point get an A for every safety measure taken to secure each guest safety doing the stay on the resort."
},
{
"reviewID": 7604024,
"hotelid": 83,
"userName": "mmclee3",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is perfect for Universal Studios",
"frequencyID": 4,
"title": "Service was surprising",
"comment": "As a frequesnt traveler with my family that stays at many top hotels around the country, I was pleasantly surprised at the level of attentiveness we received from the staff. They were consistent across the board. I wish I could say the same at other hotels we stayed at. Only disappointment was the size of the sink. Was the size of an airplanes. Not sure I understand why they would do that."
},
{
"reviewID": 7604110,
"hotelid": 664,
"userName": "ggho",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good service",
"frequencyID": 4,
"title": "the pool area is different and unique",
"comment": "I like it , but the only concern that I spoke to someone and book a reservation 3 days before ,when I got there my reservation was no where to be found ,I end up paying more than what I was offer from the day of my reservation"
},
{
"reviewID": 7604199,
"hotelid": 1784,
"userName": "MaryF",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Puyallup, WA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff go out of their way to make your stay comfortable.",
"frequencyID": 1,
"title": "Outstanding service",
"comment": "We couldn't have been happier with our stay. We were able to book the room at the last minute. The reservation lady was very helpful & I consider myself a loyal customer from now on."
},
{
"reviewID": 7604228,
"hotelid": 96,
"userName": "Marver",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's has a great location!! You can see all of downtown Dallas!",
"frequencyID": 2,
"title": "Great place to stay!",
"comment": "The Belvoir at Marketplace was great! The staff was sweet & the room was nice. It was small and a bit crammed; maybe a little rearranging would help. It was very clean and comfortable. Only downside was that I called to order room service & the operator said they closed at 11:00pm it's understandable but we called at 11:02pm. Oh, and the shower was broken."
},
{
"reviewID": 7604369,
"hotelid": 3207,
"userName": "Steve47",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manassas, VA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to downtown transportation-DART",
"frequencyID": 4,
"title": "Disappointing",
"comment": "Staff very friendly but there was no recognition for being an BPG member, nothing special at all. \"go Green points\" for all and the bottled water in the room was even $4. Lack of quick service food options after 5pm. I would probably stay at another Belvoir property in Dallas but not this one....."
},
{
"reviewID": 7604387,
"hotelid": 344,
"userName": "maggie310",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "los angeles",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the best hotel at LAX!",
"frequencyID": 2,
"title": "love staying at the Belvoir gateway!",
"comment": "first of all, the valet guys are all GREAT! i am a local so i was in and out of hotel without a problem. Thank you so much for being a home away from home :)"
},
{
"reviewID": 7607837,
"hotelid": 951,
"userName": "WeddingGuestJuly2012",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Eatontown, NJ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Needs Improvement",
"comment": "My husband and I stayed at this hotel for a wedding we recently attended in the area. Considering the high cost of the room rates, my expectations were that the room would reflect the rate that was charged."
},
{
"reviewID": 7607928,
"hotelid": 1978,
"userName": "Melissa8808",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Macon, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location",
"frequencyID": 2,
"title": "check-in",
"comment": "Arrived around 6:30 but couldn't check in because no clean rooms. Received complimentary drinks from girl at desk and waited about 30 minutes for room. Staff was nice, but no manager on duty???? At All?? No problem with staff at front desk, but something needs to be done about your janitorial staff if they can't clean the rooms in sufficient time - checkout is 12?. Room was nice & very clean (which it should have been), but mattress was very firm."
},
{
"reviewID": 7607937,
"hotelid": 214,
"userName": "Dorry",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Napa, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you need a handicapped room, specify one with a roll-in shower. Not all come with one.",
"frequencyID": 3,
"title": "Superlative staff",
"comment": "My 88-year old mom and I spent two nights for a wedding and were treated with respect and kindness. Ricardo, the manager, expertly handled a glitch in the handicapped room; we needed a roll-in shower. He moved us from a tub/shower room to one with the roll-in shower and made the move easy. The front desk staff, bellmen, and restaurant staff all gave above and beyond great service. My only concern with the hotel is that the back parking and entrance are dated and depressing. Oh, and please- give free wifi in the rooms!"
},
{
"reviewID": 7608015,
"hotelid": 868,
"userName": "colleen62",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Clean and very comfortable",
"frequencyID": 2,
"title": "This Hotel was very impressive",
"comment": "the staff was more than accomodating. The room was very clean the beds were so comfortable. we stayed at the hotel for a soccer tournament. the restaurant in the hotel did not have a children's menu which would have been nice. but the food was very good. maybe if they could add a more casual dining for kids would be good."
},
{
"reviewID": 7608068,
"hotelid": 171,
"userName": "LOUIE",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Seaford Va.",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This Hotel does an outstanding job with large groups.",
"frequencyID": 3,
"title": "Hotel easily accomodated our large group.",
"comment": "We enjoyed the Wisc. Reunion. The layout of the Hotel made it easy for everyone to enjoy all the functions."
},
{
"reviewID": 7608080,
"hotelid": 115,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Baltimore, MD, USA",
"arrivalMonth": "7/2011",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's nice and clean. Very comfortable rooms.",
"frequencyID": 2,
"title": "Great Comfort",
"comment": "My team was on official duty and we were in Birmingham for only one night. The room comfort was outstanding. I would definitely stay here again."
},
{
"reviewID": 7608238,
"hotelid": 1995,
"userName": "Skip40",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Virginia, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Sunday Brunch.",
"frequencyID": 3,
"title": "Loved The Sunday Brunch",
"comment": "The bathroom is postage stamp size. The ceiling is so low that water droplets form from taking a shower, even though the less than adequate exhaust fan is on."
},
{
"reviewID": 7608241,
"hotelid": 989,
"userName": "Joyjuice",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Springfield, MA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Top of the Line",
"frequencyID": 1,
"title": "Refrigerator",
"comment": "The cost of the refrigerator was too high $20.00 a night. Also the size and quality of the refrigerator was not worth the $20.00. You might consider adding this feature to a service the hotel provides. I've stayed in hotels that provided refrigerators with no additional cost. Also reason for trip was for a Religious Convention"
},
{
"reviewID": 7608267,
"hotelid": 468,
"userName": "Barber14",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bring money if you plan to eat on site.",
"frequencyID": "",
"title": "Location is Amazing",
"comment": "This hotel was located in the heart of everything. The was plenty of stuff to do around every corner. Kids and adults will have no problems being entertained during their stay."
},
{
"reviewID": 7608285,
"hotelid": 756,
"userName": "Rfamily",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Ontario, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, location, location",
"frequencyID": 3,
"title": "An old structure that has been transformed to absolute comfort",
"comment": "The grounds are relaxing and welcoming, the rooms were spacious and comfortable and the location was easy to get to. Staff was informative and very helpful."
},
{
"reviewID": 7608297,
"hotelid": 1162,
"userName": "Keith1274",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Everything here is great! However, avoid mission-critical work requiring the internet.",
"frequencyID": 4,
"title": "Poor Internet Coverage Didn't Ruin Trip",
"comment": "This is my family's third visit for a stay-cation. We really like it here and my platinum status is well received by them. On arrival day, my wife had a web-conference for work. She planned to take this in our room, while the kids and I got out of her way. We spent all of an hour before her start time trying to log in with no success. We spoke with the vendor tech support and still no resolution. My wife had to resort to using the \"community\" computer area to plug in her laptop for a 5 hour web meeting. She was able to complete her work and worked through the interruptions from other guests and their kids. Shawn delivered outstanding customer care on this issue, and for the significant inconvenience we received an acceptable BPG points credit. We'll absolutely be going back as everything else there is outstanding. Make sure to see Brenda if you're having breakfast or anything else at Zest. Her service is impeccable!"
},
{
"reviewID": 7608335,
"hotelid": 94,
"userName": "MsWeaver",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Columbus, Ohio",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beatiful",
"frequencyID": "",
"title": "Beautiful Spacious rooms",
"comment": "The rooms were beautiful and the restaurants have excellent food. So far I have only stayed in these hotels for events but I am planning a retreat just for me"
},
{
"reviewID": 7608338,
"hotelid": 3207,
"userName": "Drew27",
"overall": 4,
"roomComfort": 1,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "AC",
"comment": "The air conditioning was malfunctioning in my room which led to close to 90 degree temps. Otherwise, everything else was excellent!"
},
{
"reviewID": 7608351,
"hotelid": 1784,
"userName": "Jennifer38501",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "TN",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly employees",
"frequencyID": 1,
"title": "Great for the price",
"comment": "Everything was great except for the restaurant. This is the second time I've used the restaurant in this hotel and have had the exact same experience both times. I was with a convention that sold out the hotel yet the restaurant wasn't prepared at all. Very, very bad service. Had to ask after waiting 20 minutes for someone to take drink orders. Once our order was placed for very easy stuff (hamburger, BLT) it took 40-45 minutes to get the food. Other than that, I had a great experience at the hotel."
},
{
"reviewID": 7608354,
"hotelid": 1236,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Kingsland, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfy beds",
"frequencyID": 3,
"title": "Great stay",
"comment": "In town for a convention. The Belvoir staff was friendly and helpful; the room was exceptionally clean and comfortable."
},
{
"reviewID": 7608895,
"hotelid": 3676,
"userName": "jtcramer227",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Huntingtown, MD",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful hotel with great staff!",
"frequencyID": 1,
"title": "A hiddden treasure!",
"comment": "A little hard to find but a great value for the price! The hotel is beautiful and very clean. The staff could not have been more friendly and helpful."
},
{
"reviewID": 7609912,
"hotelid": 989,
"userName": "Bill26",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dutchess County, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is excellent!",
"frequencyID": 4,
"title": "Another wonderful stay at this hotel!!",
"comment": "We stay here often and are always welcomed by the excellent staff."
},
{
"reviewID": 7609923,
"hotelid": 1995,
"userName": "cun25",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Westchester,NY",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Very nice hotel,good location,close to restaurants,shops. About 15 minutes from Hersey Park.",
"comment": "disappointed with the ventilation system in the bathroom, even the ceiling was soaked when using the shower, leaving a mildew odor.."
},
{
"reviewID": 7609995,
"hotelid": 111,
"userName": "Glenna60",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Experience not a Belvoir standard experience",
"comment": "I have stayed in may Belvoir properties and was shocked to find for the price that the hotel was not very accomodating. Parking was awful and the drive in front of the door was always full of parked cars not checking in to the hotel and they were not asked to move. The sheets for the pullout bed were not clean and I had to request service for my room at 2 PM in the afternoon. The lobby area was loud and crowded the entire weekend. For the price, I anticipated an upscale hotel with lots of ammenities and instead I found a very average hotel."
},
{
"reviewID": 7610015,
"hotelid": 1282,
"userName": "Wisconsinfan",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milwaukee",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location can't be beat. I only drove my vehicle out of the lot one time during my stay. Everything else was in walking distance.",
"frequencyID": 2,
"title": "Great service and location.",
"comment": "The employees are great! They all put forth the effort I expect from a Sheriton. They were always polite, smiling and gave the impression they genuinely cared that we were happy. Rooms and hotel were clean and updated. Negatives -The fitness center is lacking in weight equipment. The machine that is there is junk and not up to the standard I expect. Parking is $10 a day, Wi-Fi is an extra cost, which I think is absurd."
},
{
"reviewID": 7610107,
"hotelid": 1233,
"userName": "BandChick",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "St Louis, MO, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Fun Traveler",
"comment": "Good location...not too crazy busy area, plus close to restaurants and stores. Comfortable room with good size bathroom. Friendly staff. Only issue was housekeeping didn't clean room on our 3rd day. Not sure if they got side tracked or what."
},
{
"reviewID": 7610108,
"hotelid": 914,
"userName": "Susie67",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Inverness, Florida",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's situated on a beautiful stretch of beach on Sand Key - away from the crowds of Clearwater Beach!",
"frequencyID": 2,
"title": "Great place for a celebration...",
"comment": "Husband and I celebrated our 39th anniversary... lovely facility! Enjoyed the outside bar with the steel drum music! Decided to dine at Rusty's rather than venture out... had a wonderful Pris Fixe dinner! with a wonderful waiter... a very special evening! and weekend...."
},
{
"reviewID": 7610196,
"hotelid": 760,
"userName": "JeffW",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Grand Rapids, MI, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "I would definitely recommend this hotel. We will be bringing our kids back next spring.",
"frequencyID": 2,
"title": "Very Nice Stay",
"comment": "My wife and I booked 2 nights at this property because the property we wanted to stay at was sold out. We were both very happy that it worked out this way. We stayed at a different property for 2 subsequent nights and much preferred the Belvoir. We stayed in an ocean view suite that was clean, comfortable and spacious. The front desk staff was very courteous and helpful. Christopher at the pool was very friendly and fun to talk to. Our service at the bar, pool and restaurant was great, too. The grounds were nice but not overly clean. I wouldn't say dirty, but I didn't notice much attention to detail, i.e. cigarettes, leaves, etc. The pool was very nice and very family friendly. We've been to a lot of places with our kids and it seems there's often pool police yelling at people for having fun. Here, everyone was having fun in a safe and controlled way. I saw Christopher address 2 guests very discreetly, one for smoking a cigarette and one for drinking what was presumably her own alcoholic concoction out of a red cup. He simply asked her to put it in a clear cup from the bar. Very reasonable! The shuttle worked well for us but I overheard a lot of complaints. You are required to book early and if it books up you are out of luck. The van only seats around 12 people. It seems like they could have either more vans or a larger bus-type vehicle. Ed was a great driver. He was very fun to talk to and helpful with suggestions and directions. I would definitely recommend this property. We will be bringing our kids back next spring."
},
{
"reviewID": 7610614,
"hotelid": 1400,
"userName": "Penny83",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lincoln NE",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location and price are excellent.",
"frequencyID": 3,
"title": "Needs updating",
"comment": "We had a commotion in the hallway the 2nd night at 3:30 a.m. Security finally got them quieted down, and the front desk offered to comp our room or give us points to equal a nights stay, so we were satisfied."
},
{
"reviewID": 7611983,
"hotelid": 1391,
"userName": "NHCentral",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Since it is out of town, you must rely on hotel services / restaurants.",
"frequencyID": 2,
"title": "Average",
"comment": "In Arizona there is competition. I feel that for a \"resort\" this should be well above the average hotel. Things like spa / fitness hours, wi-fi, good AC should be excellent, they were below par."
},
{
"reviewID": 7612199,
"hotelid": 1021,
"userName": "Kathy2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "RELAXATION and REFRESHING!",
"frequencyID": 1,
"title": "Mr. and Mrs. Gamble",
"comment": "My husband and I were Celebrating our 5th Anniversary and as always we had a very Pleasant and Wonderful Experience during our 1-night stay. The Belvoir Suites Tampa Airport Westshore is always relaxing. The weddings are Beautiful and the atmosphere is inviting. The Customer Service is World Class......."
},
{
"reviewID": 7612315,
"hotelid": 1124,
"userName": "SatisfiedCustomer22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Rougemont, Mangum, NC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Schula's restaurant was fabulous",
"frequencyID": "",
"title": "Nice Hotel",
"comment": "Enjoyed Schula's 357 restaurant"
},
{
"reviewID": 7612353,
"hotelid": 421,
"userName": "7/12/2012",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "some subpar handling of basic services",
"frequencyID": "",
"title": "current Aug. '12 stay",
"comment": "NYC is a tough place to perfect customer service since there's so much going on, but the staff here is friendly enough. My main suggestion pertains to the TV service - it's one of the worst I've ever seen. There's no channel guide printed in the rooms and the GUIDE through the remote lags in its responsiveness. There are also channels mislabelled and many of them are presented as blown out SD filling a 16:9 set. Reception quality is poor."
},
{
"reviewID": 7612689,
"hotelid": 417,
"userName": "CRBY",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Irving , Texas",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This hotel didnot think customer satisfaction is important for them",
"frequencyID": "",
"title": "Staff in front office did not solve their own issue",
"comment": "After I purchase /paid this hotel 1.5 month ago thru Priceline, I made a call to tis hotel to request for 2 double bed in room."
},
{
"reviewID": 7612699,
"hotelid": 3207,
"userName": "Don45",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Indiana, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No Gideon Bibles",
"frequencyID": 2,
"title": "Nice Hotel, good staff",
"comment": "Your hotel & staff are very good. Ronald in the club room was exceptional. Check-in was very slow. Lack of draw space in room. NO GIDEON BIBLES in the rooms. That will keep us from staying in a Belvoir again."
},
{
"reviewID": 7612711,
"hotelid": 1725,
"userName": "Lorenzo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Kansas City",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful atrium lobby/cafe",
"frequencyID": 2,
"title": "Great atrium lobby",
"comment": "Rooms were clean, comfortable, and cool, and fan could be operated manually, a very important feature."
},
{
"reviewID": 7612906,
"hotelid": 2019,
"userName": "WhyAmIPickingAName",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Novi, MI, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Need Free Wifi",
"comment": "Charging for wifi in the rooms is so tacky. Also the hot tub needs to be repaired, the jets barely work."
},
{
"reviewID": 7612927,
"hotelid": 111,
"userName": "CW1000",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Elevators are VERY SLOW",
"frequencyID": 3,
"title": "Minor issues",
"comment": "I rented 3 rooms all rooms had some sort of issue. One room the toliet would not flush all the way 2nd room the phone did not work 3rd room the closet would not open. They offered to switch one of the rooms to another but that would have put the person on a floor that was 10 flights down and full of screaming kids. FYI the elevators are SOOOOOOOOO slow expect to wait atleast 5-10 mins for the elevator"
},
{
"reviewID": 7612976,
"hotelid": 995,
"userName": "Linna",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Barstow, CA USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The direct shuttle from Disneyland to the hotel was the safest and best idea.",
"frequencyID": 1,
"title": "This hotel was perfect for our needs",
"comment": "We had never done 3 days at Disneyland before and needed a hotel for 2 nights for 2 families. Our rooms were adjacent, which made it very convenient. Most of all, we appreciate the hotel shuttle to and from Disneyland. We never waited more than 10 minutes for a shuttle. We felt safe letting the teenagers ride the shuttle late at night by themselves. The shuttle drivers were courteous and helpful with the strollers. We were very pleased with the overall experience. Thank you."
},
{
"reviewID": 7613000,
"hotelid": 421,
"userName": "Bob45",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Home Again",
"comment": "For the past 5+ years, we stay at this hotel as it meets all our needs and expectations."
},
{
"reviewID": 7613014,
"hotelid": 855,
"userName": "rmk250",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chestnut Hill, Newton, MA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "A quiet night at a busy hotel",
"comment": "Although there were two weddings and a high school reunion, check-in was acceptable and the room was much quieter than expected. We appreciated staying on the BPG floor."
},
{
"reviewID": 7613190,
"hotelid": 1143,
"userName": "Twolovebirds",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Hotel staff is very friendly and helpful.",
"frequencyID": 2,
"title": "Impressive",
"comment": "I enjoyed my stay at the Sharaton Suites Galleria. The suites are cozy. Conceirge staff was helpful and offered suggestions of attractions and things to do nearby. The room was very clean and had almost every amenity needed to have a great stay. The only thing missing in the room was a microwave, being that there was a mini fridge. Overall I would recommend this hotel to anyone visiting Houston."
},
{
"reviewID": 7613228,
"hotelid": 855,
"userName": "JK23",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "NY",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bar Drinks are very overpriced.",
"frequencyID": 2,
"title": "Wedding One Night Stay Over",
"comment": "The room was average and generally the room itself was clean, but the bathroom needed some work. The vent in the bathroom was filthy."
},
{
"reviewID": 7613238,
"hotelid": 1959,
"userName": "CATS8",
"overall": 5,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Eat at the restaurant!",
"frequencyID": "",
"title": "Fantastic Hotel!",
"comment": "Beautiful hotel, excellent treatment for members, loved the room, location was incredible, staff was very friendly. The restaurant atmosphere and music was amazing... best omlet ever!"
},
{
"reviewID": 7613279,
"hotelid": 1751,
"userName": "ljfamily",
"overall": 2,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Rooms are not guaranteed, even with your credit card payment.",
"frequencyID": 1,
"title": "Patrons Beware, You May Not Have a Room",
"comment": "I did not realize hotels overbooked just like airlines. Now I do. Upon showing up to the hotel before check-in time we were told our room is not ready. No problem-we'll come back later, we said. Well, we go back later and guess what, now there are NO ROOMS! What?! The staff knew we would be back, as they were readying our room. Right?! The rest of our two athletic teams were checked in but we were offered a room at a much lesser hotel separated from the entire group. Nice! Upon refusing to allow this, they finally found us a room. 7 hour event."
},
{
"reviewID": 7613304,
"hotelid": 40,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "saint louis, mo",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff goes above & behind to assist you.",
"frequencyID": 3,
"title": "Beautiful Stay",
"comment": "I was thoroughly impressed with this hotel. The tv in the living didnt work but the staff was very friendly! the hotel overall was beautiful i definitely have a new favorite hotel!!"
},
{
"reviewID": 7613340,
"hotelid": 350,
"userName": "fosman75",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Casper, WY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent service in a very nice setting.",
"frequencyID": "",
"title": "Took care of me",
"comment": "The front desk extended my stay when the airlines made it difficult for me to leave."
},
{
"reviewID": 7613430,
"hotelid": 828,
"userName": "Sunny05",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hospitality with beaming smiles",
"frequencyID": 2,
"title": "Warm Hospitality",
"comment": "The Hotel has a great location by the Airport and is very easily approachable to all the major highways. The staff was very friendly and the Managers were very helpful. We were always treated with beaming smiles. My family had a great time during our 6 days of stay."
},
{
"reviewID": 7613520,
"hotelid": 196,
"userName": "Surf96814",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Honolulu, HI, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff and location",
"frequencyID": 2,
"title": "Staff is outstanding",
"comment": "Hotel has fantastic connections with local restaurants and bars. Used concierge to get into famous deep dish Pizza restaurant with a group of eight and was able to bypass long line of hungry people waiting to get in. Great location, walking distance to almost everything famous in Chicago."
},
{
"reviewID": 7613530,
"hotelid": 3207,
"userName": "Bruce47",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Michigan",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has a great location!",
"frequencyID": 3,
"title": "Well managed & run hotel",
"comment": "We enjoyed our convention at this hotel. Staff was very responsive and helpful. Great facility!"
},
{
"reviewID": 7613538,
"hotelid": 468,
"userName": "Lmpmbisb",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great hotel",
"comment": "The hotel is faboulous for a visit to Disney."
},
{
"reviewID": 7613553,
"hotelid": 2017,
"userName": "KJG7",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Upstate NY",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff was very friendly and accomodating.",
"frequencyID": "",
"title": "Charleston",
"comment": "Nice hotel, although rooms could use an update. Staff was very friendly, pool was ok, but fitness center is in a huge need for repairs!! After trying every Elipitical and every treadmill, I could only get one to work effectively. Since it was my husband and I utilizing the facility, one of us had to use a treadmill with no sound for the TV. This made for a very boring run."
},
{
"reviewID": 7613626,
"hotelid": 1233,
"userName": "Sacha",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Expect long wait for elevators",
"frequencyID": 3,
"title": "A Weekend at the Belvoir",
"comment": "Everything about the Belvoir was excellent except for the lack of elevators. Staff was professional and accommodating but the wait for the elevators was between 15-20 minutes most times we used them. Staying on the 15th floor did not make it easy to use the stairs. Don't know how the hotel can solve the elevator problem but it is definitely a negative for the hotel. The lobby flowers were beautiful last w/e."
},
{
"reviewID": 7613710,
"hotelid": 3054,
"userName": "MsCincinnnati15",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cincinnati, OH, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is close enough to everything but not too pricey.",
"frequencyID": 2,
"title": "The staff at this hotel are wonderful",
"comment": "This Belvoir was extremely clean and staff was very pleasant and extremely helpful. The room was nice and clean and I loved the bathroom space. I would stay here anytime and recommend it to my friends."
},
{
"reviewID": 7613714,
"hotelid": 196,
"userName": "Average",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Valet Services",
"comment": "After we checked out we expected to go down to the valet area and have our car ready. We proceded down there and had to wait for over 15 minutes while other cars were being brought down. There was no specific order on when they brought the cars, when it would be expected that first person to ask for there car would get theres first. Other customers were irate and another had a huge door ding in there car. The process was very unorganized and for paying that amount of money I would expect better service."
},
{
"reviewID": 7613732,
"hotelid": 760,
"userName": "Kimmy24",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Jose, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Love this hotel",
"comment": "Across the street is smathers beach, with rentals from beach chairs to water sports. The hotel has a nice pool and bar. In the morning you can sit outside on the patio overlooking the pool and enjoy the Island vibe while you eat breakfast. The rooms are nice and clean. Staff is friendly. They have a shuttle that runs back and forth from the hotel to downtown all day. You can also rent bikes at the hotel. I would stay here again."
},
{
"reviewID": 7613842,
"hotelid": 3054,
"userName": "pistola",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Indianapolis, IN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Dated hotel needs infusion of capital to clean it up",
"frequencyID": 2,
"title": "Belvoir needs work",
"comment": "This could be a nice hotel if they put some money into it.hallways are dirty and"
},
{
"reviewID": 7613844,
"hotelid": 321,
"userName": "Focaldoc",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tallahassee, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff. Very clean.",
"frequencyID": 1,
"title": "July 2012 stay",
"comment": "I stay at this hotel annually on business. The hotel is immaculate. The staff is extremely friendly. I was disappointed this time with the restaurant. On Sunday, I had to be in a meeting at 7:30 am. The 7:00 breakfast buffet had not opened by 7:10, so breakfast was missed."
},
{
"reviewID": 7613878,
"hotelid": 115,
"userName": "hbchfkev",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very poor shuttle service",
"frequencyID": "",
"title": "Shuttle service",
"comment": "I had to phone the front desk 3 times and waited more than 2 hours before the shuttle bus picked me up at the airport. Meantime the hotel is only 10 min from the airport. I had a similar experience the year before. Very poor service!"
},
{
"reviewID": 7614110,
"hotelid": 111,
"userName": "Benton1",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Memphis, TN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great comfort and hospitality value at a very reasonable rate.",
"frequencyID": 2,
"title": "Wonderful Experience",
"comment": "Our family loved the suite and our stay at the SSG Atlanta. Service from staff was excellent. We asked for extra pillows and blankets for our children and they came immediately. The staff at the front desk greeted us with a smile and courteously responded during check-in, check-out and when we asked for restaurant/attraction suggestions."
},
{
"reviewID": 7614149,
"hotelid": 3205,
"userName": "Charbert",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Albuquerque, NM, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is great.",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "We planned a girls weekend in Denver and were looking for a place downtown and a place we felt safe. We had a great time in the hotel bar and the rooms were safe and they were clean. We had a great time staying here. The only thing we didn't like is the pool was small. It was very crowded."
},
{
"reviewID": 7614216,
"hotelid": 881,
"userName": "awolf",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "somewhat dated with healthclub equipment fine but facilities in need of repair or refinement.",
"frequencyID": 4,
"title": "An airport \"experience",
"comment": "Unlike center city hotels this hotel has many kids running in the hallways and confined to the hotel proper. The Belvoir is a fine chain but the room I had was next to the elevator and also had a faulty toilet that would eventually turn off. One night was fine but any longer would have been tough to cope with."
},
{
"reviewID": 7614267,
"hotelid": 350,
"userName": "CRBY",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Baltimore MD",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Find another hotel!",
"frequencyID": 2,
"title": "Awful stay, awful service",
"comment": "This place is an unorganized mess. We waited 6 hours to check in, they finally had our rooms ready ay 9pm. We were asked to wait in the courtesy lounge. We expected some appetizers and a free drink, instead we got a bottle of water and a bag of Cheetos in a warm room. All we got from the staff was \"I'm sorry\", no compensation, no explanation. They obviously do not want people to come back. This group embarrassed the Belvoir chain."
},
{
"reviewID": 7614735,
"hotelid": 3207,
"userName": "James12",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alabama",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service is excellent by all staff personnel",
"frequencyID": 2,
"title": "Excellent hotel",
"comment": "I give this hotel an overall excellent rating."
},
{
"reviewID": 7614815,
"hotelid": 3205,
"userName": "Deb123",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Florida",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "learning forward stay",
"comment": "comfortable, classy, clean"
},
{
"reviewID": 7615174,
"hotelid": 1291,
"userName": "Courtney505",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Albuquerque",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They truly care about the experiance of their guests!",
"frequencyID": 2,
"title": "Supreme Service",
"comment": "I chose this hotel to propose to my girlfriend. The hotel staff was so accomidating. They helped me with every step of my proposal. Brandon (the night auditor) helped me early in the morning (at the end of his shift) toe notes on 3 dozen roses. Thurston (the bellman) took my inital call and was excited to help, and was there to help tie on notes as well. Every night when we would return to the hotel, the staff would approach us with excitement."
},
{
"reviewID": 7615211,
"hotelid": 636,
"userName": "Lovestotravel6",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maine",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Not only is the hotel comfortable but it is centrally located in a wonderful area for sightseeing, dining, and shopping within walking distance.",
"frequencyID": 2,
"title": "Wonderful wedding venue",
"comment": "The Belvoir Portsmouth Harborside is an excellent location for a wedding. The staff is friendly and efficient. The quality of food and service is excellent."
},
{
"reviewID": 7615227,
"hotelid": 995,
"userName": "SummerFun2012",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Anaheim, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "convenient location",
"frequencyID": 4,
"title": "Wonderful Hotel but still does not meet Belvoir known standards",
"comment": "We had not stayed at this particular hotel until after renovations were finished. The Hotel still lacks in the accomodations provided. The bathroom, though looks like it has been remodeled, still lacks in some details - paint chipping, bath faucet/shower controls, wallpaper peeling in some areas. The bed looked inviting, but was not. Quality mattresses are a must for a Belvoir class hotel. These were not. My husband and I both had the same opinion re: the mattress/bed, and we are two different types of sleepers."
},
{
"reviewID": 7615263,
"hotelid": 344,
"userName": "Nomolos",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is very pleasant",
"frequencyID": 2,
"title": "50th Birthday",
"comment": "I was celebrating my 50th birthday. The hotel made it very special with a room upgrade, complimentary breakfast and overall terrific staff."
},
{
"reviewID": 7615267,
"hotelid": 914,
"userName": "Cameron",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Clearwater, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The view and property is unmatched!",
"frequencyID": 2,
"title": "Even though I live locally...",
"comment": "Because I have lived down the street from the hotel my entire life, as a parent- a evening without your child is a well deserved night off. Being that it was also my wedding anniversary made it especially a needed retreat. I have stayed at the property several times over the last 30 years and been a guest of renters as well. The beach and pool are amazing and when combined with the bar and lunch areas make for a fun filled day. With the age of the hotel, one might think that it would desperately need renovations. But I have always found that it has undergone many face-lifts to keep up with the times and quality you would expect and desire in your stay on Sand Key Beach. I would and have always referred this hotel to all my friends and family and would without hesitation to a stranger. The location is also a tremendous plus, It's location has the feeling of seclusion while also being moments from fast paced stretch of Clearwater Beach. I have always enjoyed my extended stays and short visits and look forward to my next! You will not find better accomodations or location anywhere on the Gulf side of Florida! Do yourself and family a favor and book your next visit to the area- at the Belvoir Sand Key."
},
{
"reviewID": 7615340,
"hotelid": 1959,
"userName": "Family23",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lisbon Portugal",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice location but service needs improvement",
"comment": "staff was not very servicing for my needs"
},
{
"reviewID": 7615364,
"hotelid": 1959,
"userName": "Robbybob",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Burbank, Ca",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice hotel for families, and it's conveniently located close to family venues.",
"frequencyID": 2,
"title": "This hotel has small bathrooms",
"comment": "We were generally pleased with the hotel overall. The staff was nice, room was clean, the hotel had good amenities, and we were happy with the location. We used the jacuzzi tub one evening, and the water termp was perfect, and the water was sparkling clean. We had breakfast at Humphries and thought the food was just okay. The bathroom was one area that I thought was lacking. Our room, #816, had a tiny bathroom. Barely enough space in there to turn around. We've stayed at this hotel before, and I can't remember the bath in the room we had being as small as this one. Which leads me to another complaint. We are BPG gold members, and the staff said they upgraded us to a deluxe room, but with the small bathroom, it really didn't seem like an upgrade. That was dissappointing, especially since were were celebrating our wedding anniversary."
},
{
"reviewID": 7615377,
"hotelid": 214,
"userName": "Shirleigh5",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "wonderful weekend",
"comment": "Our stay was wonderful. The hotel was nice, and the amenities were exceptional."
},
{
"reviewID": 7615414,
"hotelid": 1177,
"userName": "Wilhelm",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Haddonfield, NJ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Views",
"comment": "Nice hotel with a great view of NYC."
},
{
"reviewID": 7615416,
"hotelid": 655,
"userName": "brobert",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "McHenry, Maryland",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor Service",
"frequencyID": 2,
"title": "Belvoir Review",
"comment": "Staff did not offer to help with baggage and we were told we had to wait for a cart. After waiting (both at check-in and check-out) I had to request them to look in the lobby closet for a cart for out baggage, only to find several carts in there all alone. Also, the room temp was okay but we were unable to get it cool enough."
},
{
"reviewID": 7615430,
"hotelid": 606,
"userName": "Ankush",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "The staff is not helpful.",
"comment": "Over priced!!! when there is an issue staff / general manager not willing to return your call to discuss the issue."
},
{
"reviewID": 7615450,
"hotelid": 127,
"userName": "Nessa25",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 1,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Palm Springs, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "One night no sleep",
"comment": "We were here for one night and barely got any sleep. The beds were the most uncomfortable beds I have ever slept on. Felt like I was sleeping on a concrete floor."
},
{
"reviewID": 7615547,
"hotelid": 636,
"userName": "obie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Belleville, ON, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They care about their guests",
"frequencyID": 4,
"title": "Great hotel, wonderful staff",
"comment": "We had a wonderful time staying at this facility - location is in the heart of Portsmouth - staff were very cordial and made our stay enjoyable - We will be back"
},
{
"reviewID": 7615601,
"hotelid": 989,
"userName": "Jodyct",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": "",
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Connecticut",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "felt like i was sleeping in the fourth lane of the highway",
"comment": "room had SOO much highway noise and then the fire alarm went off, but it was so dim it sounded like an alarm clock.. Thankfully, an announcement came on over the intercom waking us to tell us that all was okay. The decor was 1980's and needs an overhaul."
},
{
"reviewID": 7615607,
"hotelid": 5608,
"userName": "Doug89",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Rancho Cucamonga, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great rooms, bad staff",
"comment": "My wife and I came here for our honeymoon to Walt Disney World. Upon arriving we were incredibly excited and shocked to see how nice this resort was. It is beautiful and very well maintained. We checked-in in about 5 minutes and were led to the concierge who was amazing. She gave us basic welcome information, some coupons for local restaurants and a sheet for all the times for the shuttle to Disney World. The next morning we arrived to wait for the shuttle with about 20 other people. However, the shuttle was over 20 minutes late picking us up. They said it was a fluke so we ignored it and had a great day at Magic Kingdom. That night, we went to the bus stop to be picked up by the bus to get back to the hotel. This time, the bus was over 30 minutes late. We got back to the hotel and I decided to call and ask if there were any other ways of getting to Disney besides the bus since we were only in Orlando for Disney. When I called, the lady very rudely told me that no one ever complains about the bus, and that the only other way to get to Disney would be a Taxi and that would be very expensive. She then said the bus was always on time. The bus was late every evening picking us up, at least by 15 minutes. One time, it even came to the wrong bus stop and almost left 20 people stranded at Disney World. I know this sounds like a review for the bus service, but the Belvoir hires them and refuses to help fix it. We left a message with the Manager so hopefully it will be fixed in the future. But after this experience, we won't be staying here again."
},
{
"reviewID": 7615670,
"hotelid": 1556,
"userName": "happy87",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Temecula, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Needs improvment",
"comment": "The carpet inour room was dirty with stains it didn't want me to take off my shoes. 3 light bulbs were burnt out the phone didn't work. The gym facility was out of sanitary wipes and WATER . I told this to the front desk was in the gym for 45 min. and still no one came. I left a shoe in the room and no one turned it in."
},
{
"reviewID": 7615671,
"hotelid": 468,
"userName": "JoPa",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice Common Areas; Average Room",
"comment": "Note that this visit was for business, associated with a co-located conference, so access to local attractions was not an aspect of this stay. That said, the location -- right by the Disney Boardwalk -- provides convenient water taxi access to Epcot. Minor inconvenience related to check-in: was issued door-lock cards that would not open assigned room. Upon returning to reception desk discovered that incorrect dates had been written to card (had put first day's date as the checkout date) and new cards were issued. Room was relatively large and had a separate desk workspace. Hotel lobby, function space, and exterior were very well maintained; room furnishings less so. Housekeeping was generally OK; minor incidents: one day hadn't made up room by 4PM so needed to call, another day toiletries hadn't been restocked. Fitness center was nice and access was included in resort fee. Bottom line: this is a fine place to stay if you are attending a convention or other business event here and not desiring a more upscale experience."
},
{
"reviewID": 7615694,
"hotelid": 951,
"userName": "Syl4511",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Waldorf, MD, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice hotel near shopping and restaurants.",
"frequencyID": 1,
"title": "Nice hotel",
"comment": "Overnight stay was comfortable. Pricey. Food tray was in the hall when arrived, and still there when I returned to room much later that night."
},
{
"reviewID": 7615770,
"hotelid": 1113,
"userName": "Bob27",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Florida",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Hotel needs work",
"comment": "A C Hardly worked...took ALL day to cool."
},
{
"reviewID": 7615778,
"hotelid": 606,
"userName": "LAGCVDL",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Excellent Customer Service",
"comment": "Upon arrival at the hotel my boyfriend and I were warmly received by the concierge staff. When the staff member assisting us inquired regarding the reason for our visit to Burlington I mentioned that we were in the area looking for housing for me, as I had recently accepted a professor position at a local university for the fall semester. The staff member congratulated me, and I thought nothing more of the conversation until later that evening when my boyfriend and I returned to our room to find a bottle of wine and a cheese plate accompanied by a note reading, \"Congratulations Professor, and Welcome to the Neighborhood.\" I was truly touched by this unexpected gesture and it completely made my day. Excellent customer service indeed!"
},
{
"reviewID": 7615972,
"hotelid": 171,
"userName": "shack12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service was excellent, and if you want a luxurious night sleep on clean, high quality linen this is your place.",
"frequencyID": 2,
"title": "Everything at the hotel was beautiful",
"comment": "Registration went very smoothly, the staff was excellent the room was clean, the linen was clean and crisp which made me feel that I could lay on the comforter, and that's a big deal. I would recommend this hotel and plan to stay again on my next trip."
},
{
"reviewID": 7616073,
"hotelid": 1784,
"userName": "sctt20",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff and management are not friendly and make serious booking mistakes.",
"frequencyID": 2,
"title": "frusterating visit",
"comment": "We had multiple issues with our room and we were suppose to be in a corner club level suite and we got a room with a ac unit that didn't work right, nats in the bathroom and dirty linens.I couldn't wait to get home."
},
{
"reviewID": 7616116,
"hotelid": 914,
"userName": "Crystal12",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Loooong hot hike to beach with no boardwalk to help anything on wheels",
"frequencyID": 2,
"title": "LONG WALK TO ACTUAL BEACH",
"comment": "Although the staff and overall experience within this hotel was wonderful, we were not pleased to have to drag our cooler and beach gear the equivalent of a long city block with NO wooden walkway provided the distance to the actual beach. Once on the beach, it is inconvenient to be so far from the hotel... Food, drinks and bathrooms are a hot hike away. Certainly not pleasant for adults but very annoying if you have little ones I would imagine. No beach chairs or umbrellas provided by the hotel. The \"on beach\" location was why we booked it. We won't return to this location."
},
{
"reviewID": 7616161,
"hotelid": 83,
"userName": "Texd",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Service",
"comment": "Sam the front office manager and the host at the club lounge (can't remember his name) went above and beyond in making my family's stay at this hotel very enjoyable. When we needed, they helped to arrange new rooms for us and were extremely gracious with lounge access. Thank you and will definitely keep this hotel in mind for the next time we are in LA."
},
{
"reviewID": 7616181,
"hotelid": 344,
"userName": "PatG",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Madison, Wi",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "I just loved the pillows",
"frequencyID": 1,
"title": "Satisfied Customer",
"comment": "I really enjoyed my stay there. The bed was the best and I just loved the pillows. Housekeeping was not very good with cleaning the tub, but overall the stay was very good."
},
{
"reviewID": 7618239,
"hotelid": 1047,
"userName": "mambo05",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The property is very secure if you are traveling abroad",
"frequencyID": 2,
"title": "great for park and fly",
"comment": "We where going on vacation and decided to stay here because of the secure property, room was alright, wish it was a little more spacious,they should have a continental breakfast for early birds"
},
{
"reviewID": 7618265,
"hotelid": 691,
"userName": "R2M2",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Yorktown, VA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the tower rooms are very nice when upgraded for BPG gold, but the club breakfast is marginally acceptable.",
"frequencyID": 3,
"title": "Dr. FEIS",
"comment": "Exceptionally refurbished and styled facility, tower is well appointed for every type of traveler. Club breakfast could be better - maybe it is on weekdays, but more than sufficient as a free upgrade - with a wonderful 24th floor view. Excellent work out room, two pools seem enough for crowded weekend Irish FEIS. Free upgraded tower room was excellent in size and quality."
},
{
"reviewID": 7618430,
"hotelid": 606,
"userName": "Arlene81191",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Westminster West, Westminster, VT 05346, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Beautiful & Comfortable",
"comment": "I enjoyed my weekend away from home."
},
{
"reviewID": 7618494,
"hotelid": 127,
"userName": "Chris58",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maidenhead, Windsor and Maidenhead, UK",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Views",
"frequencyID": 4,
"title": "Belvoir Marina- San Diego",
"comment": "Great views of San Diego Bay, Marina and City, especially at night. Close to Airport but not a big issue. Good shuttle facilities to the Airport, Town and to key places nearby. Happy to recommend to others."
},
{
"reviewID": 7618655,
"hotelid": 3207,
"userName": "OldAG76",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Staff is freindly",
"comment": "My interaction with all staff, resulted in prompt and positive responses"
},
{
"reviewID": 7618687,
"hotelid": 914,
"userName": "Dandrea",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Fort Myers, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great food!",
"frequencyID": 2,
"title": "Wonderful hotel, would recommend!",
"comment": "Only complaint I can offer for this hotel was the pool size, the pictures make it look much larger than it actually is. The pool seemed to be over filled with guests, Granted, we did stay at a very busy time. Rusty's Bistro was AMAZING! We didn't opt for any of the buffets ( which looked very tempting) yet stuck with menu items, and were more than pleased!! Martin was an amazing server and took very good care of us. All hotel staff was very helpful although the bar near the pool seemed as if their staff was on it's own time and even though they were not busy would stand around before even acknowledging you were there. The room was clean and the bed was very comfortable.We will definitely be returning."
},
{
"reviewID": 7618697,
"hotelid": 96,
"userName": "DallasVisit",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Austin Texas",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Location and view are fantastic.",
"frequencyID": 4,
"title": "Nice hotel, convenient location, staff...???",
"comment": "There was a family reunion taking place the night we checked in and it took about 15 minutes to get a room. Upon getting to our room, we had a problem with our TV and we reported it around midnight. No-one came till 6 am the next morning to look at it. We needed extra towels and called the request in to hotel services. Two hours later, we walked down to the lobby to get our own towels. My husband needed some bottled water during the night and several of the vending machines (on different floors) were out of bottled water. The next morning, we went to the concierge to pick up some items and waited over 10 minutes before someone could get to us and then they did not help us. In frustration, we left our items on the counter and walked away. Customer service was NOT a priority on this weekend."
},
{
"reviewID": 7618777,
"hotelid": 3207,
"userName": "Robert02",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Alabama",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Everyone was very professional, efficient and courteous.",
"frequencyID": 3,
"title": "Valet Parking",
"comment": "This was a great stay everything and everyone were top notch. I really appreciated the Valet parking guys. They were quick to take and to retrieve our car for us without any hassle, very polite. Even when we first arrived and things were crazy for them. They were cool and efficient. They got our luggage to our room and picked up on our departure. Excellent!!! Check in and check out very efficient."
},
{
"reviewID": 7618850,
"hotelid": 3054,
"userName": "New2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Indiana, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 3,
"title": "Great Place Great Location",
"comment": "Great location will stay again. Very clean."
},
{
"reviewID": 7618858,
"hotelid": 3054,
"userName": "4sureFaith",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Columbus, Ohio",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Cusomer service was ok.",
"frequencyID": 3,
"title": "Good room view!",
"comment": "My room was ok, there were knats in it, the phone on the desk did not work, the handle on the sink kept coming off. They had the nerve to want $50.00 a night for a mini fridge. The bed was a little hard. Staff was nice for the most part, rooms were clean."
},
{
"reviewID": 7619381,
"hotelid": 691,
"userName": "dajko",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pennsylvania",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's overpriced.",
"frequencyID": "",
"title": "I would not recommend.",
"comment": "I chose this hotel because it was supposed to have been recently renovated. I did not see any indication of recent renovation anywhere in the hotel. The shower was in poor shape; The tiles around the faucet and shower head were falling off the wall. Our room was very damp and cold. Even the tissues felt damp when I used one! There were stains on the carpet in our room and a strong odor of paint all through the corridor."
},
{
"reviewID": 7619481,
"hotelid": 421,
"userName": "TkoSwrx",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location in the middle of everything.",
"frequencyID": 2,
"title": "I will go back",
"comment": "The best staff. Great customer service. I went down to ask for a electronics shop because I forgot my cell phone charger the guy asked what phone I had. I showed it to him, he came back to my room in 15 min with a charger that fit my phone. Let me borrow it until I checked out. He went out of his way."
},
{
"reviewID": 7620107,
"hotelid": 3620,
"userName": "JESSYB28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "MIAMI",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "YOUR GONNA LOVE IT",
"frequencyID": 3,
"title": "BEAUTIFUL",
"comment": "I HAD A WONDERFUL TIME THE HOTEL STAFF WAS GREAT I DIDNT HAVE ANY PROBLEMS OR COMPLAINTS AND I REALLY ENJOYED MY STAY."
},
{
"reviewID": 7620286,
"hotelid": 1400,
"userName": "jt101",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "good service",
"comment": "a very nice hotel and great service"
},
{
"reviewID": 7620388,
"hotelid": 3205,
"userName": "Jaxe",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent service in every area",
"frequencyID": "",
"title": "Wedding reception",
"comment": "Our stay there was the best. We stayed there the night of my daughters wedding reception. Laura Gustafson was our wedding planner/director, she was informative, helpful and had everything under control from the moment we signed the contract till he end of the reception, she was there all evening directing guests and staff and kept on top of it. Our roon was free for the night and we got upgraded to club level on the 22nd floor, our room had the mist beautiful view of downtown and was unbelievable large. We had access to free appetizers, drinks and snacks and free b-fast I the morning. I can go on forever. Our large wedding was worth every penny. I will definitely go back."
},
{
"reviewID": 7620430,
"hotelid": 1726,
"userName": "Peewee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service is great",
"frequencyID": 3,
"title": "Peewee",
"comment": "Everything was great at the hotel"
},
{
"reviewID": 7620690,
"hotelid": 127,
"userName": "travellingdoc",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location is great if you want to be around the downtown area",
"frequencyID": 3,
"title": "staff service inconsistent",
"comment": "We arrived midnight and were assigned to a room at the Lanai, which reminded me more of a Days Inn motel. The room was not even what I had reserved. I asked for a room change the next morning; the first 4 calls, the staff were not helpful and instead directed my call to a voicemail. Fortunately, my 5th call found someone who facilitated the room change on the spot and we moved ourselves to the new room by 11am (no bellhops available). The room was avaialble when we came in and was what I had reserved. I don't understand why we were given the initial room in the first place! Otherwise the facilities were clean and beautiful."
},
{
"reviewID": 7620700,
"hotelid": 3205,
"userName": "CV2012",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Texas, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "HORRIBLE SERVICE!!!!",
"frequencyID": 4,
"title": "This Hotel has Great internal Problems",
"comment": "This is the WORST service I have ever received in my life, they charged my debit card 2 times in a row, I call them to clarify this issue and the girl in the phone just hung up 2 times and in my 3 phone call she did not answered... They call me back 2 days later and then they said everything was solved because they returned my money, but today, after a week of checking out, they charged me AGAIN!!!!! ...It is a shame the horrible service they have, next time stay somewhere else."
},
{
"reviewID": 7620731,
"hotelid": 802,
"userName": "Dave36",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Howell, MI",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful Hotel",
"frequencyID": 1,
"title": "Very Accommodating",
"comment": "The front desk gave us a room with a view of the falls when we asked. Thank you for letting me plug in and charge my car overnight. My wife and I enjoyed our stay and we'll be back again. I have only one request. I may be in the minority here but the pillows were too soft. My head just sunk to the bottom."
},
{
"reviewID": 7620872,
"hotelid": 691,
"userName": "PattyB",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Vermont, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff",
"frequencyID": "",
"title": "internet access",
"comment": "Really wish there was no fee for in room internet. I've stayed in many hotels and most provide access free of charge (and the hotel fee is less than a Belvoir). It's time to review this policy. I was at Hershey Park and they even had free wi-fi."
},
{
"reviewID": 7621102,
"hotelid": 198,
"userName": "Nancy54",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Nashville, TN",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There is something to meet all of your needs.",
"frequencyID": 3,
"title": "The hotel is beautiful as well as comfortable",
"comment": "This is the second time I have stayed in this hotel - the 1st time for a work conference & the 2nd time for a high school reunion. The meeting rooms are very spacious and staff are very accommodating. The sleeping rooms are beautifully furnished, very clean, and comfortable."
},
{
"reviewID": 7621218,
"hotelid": 127,
"userName": "DANNY01",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "PHOENIX AZ",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "THE HARBOR LOCATION PLUS THE POOL WAS SPECTACULAR",
"frequencyID": 3,
"title": "THE HOTEL IS A Grandbourne JEWEL",
"comment": "THE LOCATION COMBINED WITH THE STAFF OF KNOWLEDGABLE AND HELPFUL ASSOCIATES MAKES THIS A WONDERFUL MEMORY FOR BOTH MYSELF AND FAMILY MEMBERS."
},
{
"reviewID": 7621219,
"hotelid": 177,
"userName": "SanDiego2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A good central location, easy to get to and walking distance to many services.",
"frequencyID": 2,
"title": "The update of the hotel is well done.",
"comment": "I have stayed at this facility over the last 6-8 years. Over time it really needed a facelift. The renovation is well done, the new lobby is great, welcoming and has little conversation areas, lots of computers and the Starbucks mini cafe is perfect."
},
{
"reviewID": 7621320,
"hotelid": 868,
"userName": "Bella0482",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Monmouth, NJ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They care about their guests' experiences and want them to be happy.",
"frequencyID": 2,
"title": "#2's a Charm",
"comment": "In May 2012 my boyfriend and I did not have the best experience at the hotel between long waits at the restaurant, broken elevator, not getting the room we asked for, a/c broken, etc. We were not happy at all. I filled out the hotel's survey after our stay and they offered us a 2nd chance and complimentary stay on them. At first we were hesitant to return, but upon our arrival they placed us in a junior suite and it was great! Super comfy bed, clean, great view, and we loved our room's layout. They really redeemed themselves and we are now happy customers! They didn't have to do this, but the hotel staff really cared to make sure we were satisfied."
},
{
"reviewID": 7621661,
"hotelid": 468,
"userName": "dtnwashdc",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington DC",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "For families who desire convenience of being on the Disney compound.",
"frequencyID": 4,
"title": "no place for quiet",
"comment": "Skip this property unless you desire to be in constant bombardment of canned/recorded music. There is not a place on the property that is not covered with recorded music or performing musicians. Expect to be inundated with Disney at every corner."
},
{
"reviewID": 7636771,
"hotelid": 829,
"userName": "Joyce101",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": "",
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Right in the city but have to pay for parking. Accessible to lots of restaurants, attractions, etc...",
"frequencyID": 1,
"title": "Our overnight stay",
"comment": "Our overnight stay was very good. Check in was quick and efficient. Our room was clean. The parking garage is the only thing which needs improvement. The garage is absolutely filthy, garbage was everywhere on the ground and we could smell urine. Felt that it does not match with the rest of the Belvoir name. This parking also was not included with my stay so we paid extra for this--disappointing."
},
{
"reviewID": 7638353,
"hotelid": 344,
"userName": "KenL",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great location",
"comment": "Although I select this hotel for its proximity to LAX, it is a great choice in every way. The restaurant, bar, and fitness center are great amenities, and the Starbucks in the lobby is a great way to start the morning. I have stayed at this hotel several times and will return for future trips to LA."
},
{
"reviewID": 7640953,
"hotelid": 1124,
"userName": "Carla49",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hoboken, NJ",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic place",
"frequencyID": 4,
"title": "Great place",
"comment": "We stayed here only two nights for my sons wedding and had a wonderful time. Our room was beautiful....the bed was amazing and we had a great view of the pool. The staff was great....helpful, welcoming, and very friendly. We are waiting on the points accumilated for passing up the maid service and our complimentary points as a gift as a gold member. Overall great place to stay!"
},
{
"reviewID": 7645955,
"hotelid": 756,
"userName": "JayJac",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location; Pricing is right.",
"frequencyID": 2,
"title": "Pleasantly Surprised!",
"comment": "Not sure if the room we had was due to being an BPG Gold Club member.... The room was HUGE! The rollaway fit w/o moving furniture AND still had plenty of room. Rollaway was in the room already for our late arrival. (I called only 15 min. before we arrived.) Clean room, ..TV worked, ...A/C worked well. Free bottled water! Plenty of free parking. We missed the continental breakfast in the Club Lounge, but we got the same for free in the restaurant (thank you)! Workers were VERY cordial."
},
{
"reviewID": 7646981,
"hotelid": 3052,
"userName": "winey1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great stay!",
"comment": "I only was here 1 night as I do live in NYC but my apartment was unavailable. I got a last minute pre-paid rate that was great. I usually stay at BPG luxury collection hotels but I'll have to say I was pleasantly surprised! The room was clean and the bed was VERY comfortable. I didn't have much interaction with the staff but what I did was courtesy and welcoming. I definitely will stay here again when my apartment is unavailable!"
},
{
"reviewID": 7652807,
"hotelid": 430,
"userName": "Zeva0811",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2011",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "I'll Try Another Boston Hotel",
"comment": "I love Grandbourne properties and try to pick them whenever I travel. I picked the Boston Belvoir because of it was close to where I was meeting the next day. The Boston Belvoir left something to be desired. A lot of the issues are minor, but because they all happened on the same trip, I was annoyed."
},
{
"reviewID": 7652892,
"hotelid": 421,
"userName": "frankr",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is fantastic",
"frequencyID": 4,
"title": "Great Location",
"comment": "Was thrilled to have access to so many subways nearby, We had to go to Brooklyn for a wedding and it was easy."
},
{
"reviewID": 7653571,
"hotelid": 468,
"userName": "DoleWhip1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Nicholasville, KY",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The cleaning staff is amazing.",
"frequencyID": 3,
"title": "Perfect",
"comment": "I attended a conference while also extending my stay for a vacation to Walt Disney World with my family. We could not have had a better experience. We were able to view the fireworks at Epcot from our balcony and the staff attended to every need. This hotel offers more than we were able to take advantage of."
},
{
"reviewID": 7655153,
"hotelid": 421,
"userName": "mm52",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "south florida",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent location....great service",
"frequencyID": 2,
"title": "comfortable",
"comment": "i have stayed there several times....always very satisfied...will stay again when in NYC"
},
{
"reviewID": 7657310,
"hotelid": 1046,
"userName": "George66",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wichtita, KS",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a block away from Bricktown and the Amtrack Station.",
"frequencyID": 2,
"title": "Great staff",
"comment": "Staff went out of the way to assist us in returning a rental car. Also enjoyed the managers reception and breakfast on the 15th floor!"
},
{
"reviewID": 7660364,
"hotelid": 607,
"userName": "Greg41",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "The staff at the hotel were very pleasant and helpfull. The room size for the city was also very good. Enjoyed our stay and would recommend this hotel for leisure or work."
},
{
"reviewID": 7667218,
"hotelid": 3107,
"userName": "dianew",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient to stay at if you're visiting someone at a nearby apartment complex.",
"frequencyID": 1,
"title": "Fantastic Experience",
"comment": "The room was very nice, clean and quiet. The beds were very comfortable. The staff was friendly and most helpful. The decor and atmosphere was very relaxing. And the breakfast was delicious. Absolutely no complaints and I would definitely stay there again."
},
{
"reviewID": 7668755,
"hotelid": 1726,
"userName": "disappointedgal",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "hope mills, nc",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Rude staff and some of them don't know what they are doing",
"frequencyID": 3,
"title": "extremely disapppinted",
"comment": "When I tried to check in at the BPG counter @ 4:05 pm the front desk clerk tells me my room isn't ready it is being inspected ( which I find hard to believe with everything that went wrong with our room).. so she gives my husband 2 keys for him to park in the garage with while I'm waiting to check in. Well 5 minutes later my husband comes back because the keys aren't working this process takes her forever to fix. Finally when our room was ready we get there and the furnutre is in really bad condition. Especially with it being a junior suite the table looked as if of was gotten from the dumpster and oh yeah there was an old blood stain on the coverlet on the bed. We also requested a rollaway bed and this room had a dbl pull out sofa as well and there were no bedding items for this in our room and when the lady came to drop of the bedding she was rude and said did you even check the closet ... Of course I checked the closet ... Don't recommend this to anyone save your money and points. You are better off paying to stay elsewhere."
},
{
"reviewID": 7672300,
"hotelid": 691,
"userName": "disappointedguest1311",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jacksonville, FL",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't pay $30 for concierge upgrade.",
"frequencyID": 4,
"title": "Concierge not worth upgrade",
"comment": "I upgraded to concierge rooom because I was told there would be snacks all day (per sign on concierge door), breakfast, and cocktail hour food. I paid for the day I came in $30 and the coffee maker was out of milk and there was no cream or sugar out for coffee. The next day we had breakfast, snacks, and the evening cocktail hour food. All good. We had breakfast on Sunday and went up all day trying to get a coffee, water, snack and there were none to be had. We started lookin at 10:30 pm and at 3:00 pm I went to the front desk to inquire. They told me that snacks were placed out after breakfast and then no one came back on until the cocktail hour. I told them that I couldn't even get a cup of coffee and it said snacks were provided all day. They told me it had been very busy and food would arrive at the cocktail hour. Now the same snacks that had been there the day before were being sold to a dance competition. I suspect they were using the product from the concierge for that. I was pretty much dismissed. I do know that the employee that was working the room the most had to cover another employees schedule because they had called in. I spent in total $90 and only had one day where the food and drinks were availible to me. I came in on Friday around 10 pm and and left on Monday. It was disappointing."
},
{
"reviewID": 7677419,
"hotelid": 1995,
"userName": "MOT2",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "RI",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Good choice",
"comment": "This is a good hotel and I would stay again. There are a few things that need improvement. One of the elevators was out of order all four days we were there. In a 10 story hotel that is a big problem. We spent way too much time waiting for a lift."
},
{
"reviewID": 7678513,
"hotelid": 3023,
"userName": "newbody24",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Angelo, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent staff, Everyone was very accomodating, Always asking if there any thing they could for us.",
"frequencyID": 3,
"title": "room upgrade",
"comment": "After making a reservation with the frisco hotel, I received an e-mail with an upgrade that was available for my stay. The cost was very nominal, So I didn't think it would amount to much,But I decided to try it anyway. When we checked in, I was surprised when the upgrade included a room on a prefered floor, Late night snacks and breakfast in a private lounge. We really enjoyed the extras. GOOD JOB! LOVED IT!"
},
{
"reviewID": 7684298,
"hotelid": 1556,
"userName": "Muggsy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Bend, OR",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location.",
"frequencyID": 2,
"title": "Convenient to airport.",
"comment": "We only needed a 1-night stay prior to catching a flight out the next morning. The Belvoir Mission Valley was an easy 10-minute drive to the airport, even in the morning commute traffic. The only negative to our stay was the parking charge. SInce the hotel was located in the Hotel Circle area, as opposed to a downtown location, there was ample parking available so the extra charge for parking was unexpected."
},
{
"reviewID": 7685755,
"hotelid": 1523,
"userName": "HArroyo",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great hotel, but Guest Services' staff needs to improve",
"comment": "The hotel facilities were impeccable. The room was very comfortable and clean. My only concern was the guest services staff. The waiting time for check-in was not appropriate. I had to call several times in order to someone to pick up the phone during my stay. It seems that they were not ready to deal with certain volume of guest as the hotel was completely booked."
},
{
"reviewID": 7686220,
"hotelid": 760,
"userName": "ML2012",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Alamos, NM 87544, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful and comfortable rooms",
"frequencyID": 3,
"title": "Beautiful Room",
"comment": "Really nice hotel. The hotel is a couple of miles away from other restaurants and shopping so I was really glad I rented a car. The rooms are clean and comfortable and the hotel is convenient to the beach. The restaurant and bar were fairly pricey and there was an hour wait for dinner one evening but the food was good. I would stay again!"
},
{
"reviewID": 7688766,
"hotelid": 3054,
"userName": "Payche",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Indianapolis, IN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This hotel does not keep up on cleanliness.",
"frequencyID": 3,
"title": "Needs improvement",
"comment": "This would be a nice hotel if it were updated. The room was ok other than the toe nail clippings on the carpet! They obviously did not vacuum when they cleaned the room. The pool was a dirty green color for our entire stay there and continued to get worse each day. There was even a staff member that mentioned they would not get in the pool because it looks disgusting! They said they have told the manager on numerous occasions that someone needs to clean it and they still had not taken care of the problem."
},
{
"reviewID": 7692482,
"hotelid": 111,
"userName": "Guest1027",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great Location...Average Accomodations.",
"frequencyID": 2,
"title": "Hotel Rooms Need to Be Fully Renovated",
"comment": "Typical Belvoir room. Great location...short walk to mall and easy access to highways."
},
{
"reviewID": 7697723,
"hotelid": 96,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "TEXAS",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "FRONT OF HOTEL NOT ON STEMMONS",
"frequencyID": 2,
"title": "THIS HOTEL NEEDS TO CLEAN ROOMS",
"comment": "STAYED A COUPLE OF DAYS AND NO ONE CLEANED OUR ROOM. CALL THE FRONT DEST FOR TOWLES AND TOILET PAPER, NEVER CAME. I HEARD THE HOUSE KEEPING CREW OUTSIDE IN THE HALL. I HAD TO GO ASK THEM. DON'T KNOW IF THE CREW WAS JUST HAVING A BAD DAY........."
},
{
"reviewID": 7699318,
"hotelid": 468,
"userName": "TeacherKY",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Kentucky , USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is wonderful minus courtesy airport transportation.",
"frequencyID": 3,
"title": "Wonderful Experience Except...",
"comment": "Everything about the hotel was fabulous - amenities, location, staff and comfort. My only complaint - which is significant - is the lack of complementary transportation to and from the airport. For a hotel that hosts people from such far distances, the convenience of a hotel shuttle is needed. Given the price of the rooms, having to spend so much extra for transportation seemed insulting. I would recommend this hotel with a transportation disclaimer."
},
{
"reviewID": 7700382,
"hotelid": 814,
"userName": "lawbjw",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Right on the beach!",
"frequencyID": 4,
"title": "Great Stay!",
"comment": "Hotel is very nice. Rooms were very clean and comfortable. Nice location. Only complaint would be, check in took a while becacuse of some computer problem houskeeping forgot to leave us soap. Room service was quick and food was delicious."
},
{
"reviewID": 7701469,
"hotelid": 1727,
"userName": "Coco54",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Adelphi, Maryland",
"arrivalMonth": "6/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "That you staff is amazing.",
"frequencyID": 4,
"title": "GREAT HOTEL",
"comment": "My experience at the Sherton Hotel was great. I love the hotel and will be staying there everytime I come to New York to visit my daughter, which will be very often. GREAT HOTEL"
},
{
"reviewID": 7706749,
"hotelid": 3205,
"userName": "USMCVET",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Florida, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location",
"frequencyID": 2,
"title": "Convenient Location",
"comment": "I would expect more from Belvoir based on previous stays at different locations. The room itself was VERY small and had a strange odor. The room was booked as part of a travel package so it is what it is. The location is incredibly convenient to all of Denver."
},
{
"reviewID": 7706833,
"hotelid": 344,
"userName": "Llola",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Syracuse, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Quiet, comfortable oasis from airport chaos",
"frequencyID": 2,
"title": "Excellent airport hotel",
"comment": "Location to airport is ideal, but the BEST feature is the ultimate soundproofing and room-darkening drapes."
},
{
"reviewID": 7706986,
"hotelid": 377,
"userName": "jess16",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "not good",
"comment": "this hotel was beyond crowded. the rooms as seen online were not comparable to the room we had. our room was old and outdated. we had a kai suite with an adjoining room. the 2 rooms connected through the bedroom of the suite, how silly is that?!?"
},
{
"reviewID": 7708727,
"hotelid": 1523,
"userName": "Azazelhell",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Juana D�, Puerto Rico",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellency and personalized service from staff.",
"frequencyID": 2,
"title": "Great Business & Vacation Hotel",
"comment": "Restaurants were great, pool was a welcoming site, peaceful place. High security and professional personnel . Meet people and make new friends. If you know what I mean lol."
},
{
"reviewID": 7709354,
"hotelid": 1364,
"userName": "FarleyFun",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Farley, IA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rachel at the Front Desk",
"frequencyID": 2,
"title": "Outstanding Front Desk!",
"comment": "I would like to recognize Rachel who works at the front desk. I called on Thursday July 19th to confirm our weekend reservations and she was so polite and helpful. When we checked in the next afternoon (July 20th), a young lady asked if she could help me, so gave her my name and she said hello and she remembered my name from our phone conversation the previous day. It made my day:) Thanks for making our stay so pleasurable. We had 4 rooms for the weekend."
},
{
"reviewID": 7712022,
"hotelid": 127,
"userName": "Workaholics",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You'll love the harbor view!",
"frequencyID": 1,
"title": "Refreshing",
"comment": "Got a room in the Marina tower overlooking the harbor - Beautiful! Staff service was great - from room, to dining, to front desk, to the valet service. We especially enjoy the Big Bay Downtown Shuttle ($1 a day) service."
},
{
"reviewID": 7712024,
"hotelid": 1995,
"userName": "nyker",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "brooklyn ny",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "enjoy",
"frequencyID": 3,
"title": "great accomodations",
"comment": "We stayed here 5 nights on a Hershey Park trip from NY. The staff were extremely helpful, the facilities were excellent, great pool, great club lounge with tons of food. We would definitely stay here again when we come back to the area. the only downer to the hotel is the bvathroom is small, other than that if you are going for pleasure or business its a great hotel."
},
{
"reviewID": 7719151,
"hotelid": 127,
"userName": "slider",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "there are 2 separate room towers and parking lots. there are 2 separate entrances. it was as if 2 properties were purchased separately and merged as one",
"frequencyID": 2,
"title": "Did not receive what i booked",
"comment": "my reservation was a room in their bay tower which was explicit per their reservation. i was attending a wedding reception in THAT tower yet my room was literally at the opposite end of the hotel property. the two towers are at opposite ends of their property- separated by a marina and 2 pools. It took over 20 mins to go from bay tower to the lanai bldg."
},
{
"reviewID": 7724347,
"hotelid": 1400,
"userName": "BENTLEY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "MURRIETA, CA USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "GORGEOUS, GOOD LOCATION, FULL SERVICE",
"frequencyID": 3,
"title": "Belvoir HOTEL OVERLAND PARK",
"comment": "AFTER 3 WEEKS OF TRAVEL WE DETERMINED THIS WAS THE BEST HOTEL WE STAYED. HOTEL IS GORGEOUS, FRIENDLY STAFF AND COMFORTABLE ROOM. GREAT LOCATION CLOSE TO EVERYTHING."
},
{
"reviewID": 7731320,
"hotelid": 3205,
"userName": "MichelleMarie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location",
"frequencyID": 2,
"title": "Location",
"comment": "The location is perfect for walking and enjoying the downtown area; so easy to get around and the staff was incredibly helpful and friendly."
},
{
"reviewID": 7742763,
"hotelid": 3207,
"userName": "Jakeelroy",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Portland, OR, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff",
"frequencyID": 3,
"title": "Great Staff",
"comment": "The staff was helpful from the front desk to security. Cleaning staff was always willing to help."
},
{
"reviewID": 7742976,
"hotelid": 3175,
"userName": "JFK9803",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Shawnee, OK, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The rooms are very small.",
"frequencyID": 2,
"title": "Shower terrible",
"comment": "The shower had a access door on the ceiling it had black mold all over it and was rusted looking. The drain for the shower was clogged."
},
{
"reviewID": 7743010,
"hotelid": 90,
"userName": "AshleyJessica",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lowell, MA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The rooms are spacious!!",
"frequencyID": 4,
"title": "Great Stay!!",
"comment": "I had a great stay at this Belvoir in Old Towne. I've stayed at many hotels before this and none compare. The only complaint I really have is that the shuttle didn't go everywhere I expected it to go, so I had to make adjustments to my schedule,etc. But other than that the staff was courteous and helpful!! I will definitely be staying here again!!"
},
{
"reviewID": 7750825,
"hotelid": 177,
"userName": "rtraveler",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Memphis, TN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Worth the travel some distance from the interstate.",
"frequencyID": 2,
"title": "Comfortable!",
"comment": "We arrived late evening to a quite comfortable room in an appealing setting. The suite was well laid out. We would definitely stay here again."
},
{
"reviewID": 7754030,
"hotelid": 607,
"userName": "guitarjazz",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Indianapolis, IN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional!",
"frequencyID": 4,
"title": "Just as good the second time",
"comment": "Great staff, location and quiet. I'm coming back next month!"
},
{
"reviewID": 7759431,
"hotelid": 171,
"userName": "Pops76",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mississippi, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a nice hotel but nothing out of the ordinary.",
"frequencyID": 1,
"title": "Hotel was good but could have been better",
"comment": "I expected to have a hair dryer at an upscale hotel. We had a \"harbor view\" room but our view was a tree and the pool if you looked down. The bottled water in the room should be clearly labeled as to cost. I believe some would think it is complimentary but it is $2.50 a bottle. The hotel is nice and the service was good. We found it difficult to locate our first time in Norfolk. You can't use the luggage carts without the valet (tips)."
},
{
"reviewID": 7762525,
"hotelid": 3054,
"userName": "Boze",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Indianapolis, Indiana",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service and pleasant people.",
"frequencyID": 1,
"title": "Too much tax and hidden fees",
"comment": "I was shocked to find almost an extra hundred dollars tacked onto my bill for taxes! Also extra was charged for supposedly complimentary bottles of water that were put in the room. It was explained that the large bottles were not complimentary but the small bottles were. Where was this posted? It was not!"
},
{
"reviewID": 7762535,
"hotelid": 83,
"userName": "Mela",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Universal City",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Service",
"comment": "The hotel was packed with a special event and summer and the staff was amazing and kind and still kept their professionalism and humor through some tough moments!"
},
{
"reviewID": 7767981,
"hotelid": 1784,
"userName": "outnum5to1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": "",
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "advocare weekend",
"comment": "On july 22 we left the room at 7:15, came back between 4 and 5pm, our room wasn't cleaned at all. I left the tag on bed to change towels, when we arrived at that time, our card didn't work , so we called the front desk and they sent one quickly,a guest personal came up to give us another key, we had told him about our room not being cleaned and he said he would get it taken care of. We didn't get a chance to clean up and change clothes and left to finish the conference, we made it back between 9:30 and 10pm, when we returned room still not cleaned no towels,we went down to use the computer to print out our plane tickets, printer was out of paper, The man handed me a stack of paper , I guess I was suppose to figure out loading it, We then spoke to the man at the desk around 10pm sunday night, And he said he would bring up our towels, 2 hours later we called and a girl brought up some large towels, We had to inform her that we needed wash cloths to, so she came back up and tby then we found out we neded coffee and cups,So that took close to an hour, I didn;t mean for that poor girl to have to keep running back and fourth , she was very nice, But I guess if our room was cleaned sometime that day, it wouldn't have been a problem. I know your Hotel was busy , but I do believe you have conventions all the time, Thank you for listening"
},
{
"reviewID": 7773963,
"hotelid": 1494,
"userName": "nomma3",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Midwest City, OK, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Its clean! You pay for what you get!",
"frequencyID": 4,
"title": "wonderful!",
"comment": "Checking in was easy and fast! Room was clean bed was comfortable! Will definitely stay there again"
},
{
"reviewID": 7774944,
"hotelid": 1784,
"userName": "blondie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great hotel",
"comment": "Staff and location of hotel was perfect for my conference."
},
{
"reviewID": 7777617,
"hotelid": 942,
"userName": "meredithashley1",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "nc",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There is free breakfast and afternoon snack in the lounge. Pool is indoor and outdoor. Rooms are clean and staff is friendly.",
"frequencyID": 2,
"title": "Staff strives to meet your needs",
"comment": "Anything I asked for was given or done for us."
},
{
"reviewID": 7779876,
"hotelid": 430,
"userName": "Inspired",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 4,
"title": "Great Location",
"comment": "The hotel is in a good spot relative to the Christian Science Church where we had a conference. I think the elevators need to be upgraded. It took too long to wait for one, especially when one is suppose to meet someone in the lobby. The consierge could have been more knowledgeable about the area to offer help. The instructions given to take the subway was way off and fortunately we got it right after talking with others."
},
{
"reviewID": 7784885,
"hotelid": 344,
"userName": "DIVA711",
"overall": 4,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great common area's and pool",
"frequencyID": 4,
"title": "UNIQUE HOTEL EXPERIENCE",
"comment": "This hotel is below average as the rooms go and to much furniture in the rooms not good layout to the flow of the furnishings. The rooms have very poor lighting also. The most upsetting thing is the bathroom door is always in the way since the room is to small. The suites are nice but overpriced for this location."
},
{
"reviewID": 7788744,
"hotelid": 636,
"userName": "Coastfan",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Pembroke, NH",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Located across the street from the Isle of Shoals tour company.",
"frequencyID": 1,
"title": "Had a very pleasant stay",
"comment": "Quick and easy check-in and check-out. Staff very friendly and helpful. The food service was very good too."
},
{
"reviewID": 7793157,
"hotelid": 2011,
"userName": "CLEANLINESS",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "VERY UNCLEAN",
"frequencyID": "",
"title": "VERY UNCLEAN",
"comment": "Last month my family and I checked into Sharaton Washington North after something like a 30 min wait time. We were not given the correct room type and were originally taken to the 3rd floor that smelled of sweaty gym bags, the second we left the elevator. Ater noticing that the rooms smelled the same and that the bathrooms didn't look to have been cleaned, we went back to the front desk (after about five minutes) and were finally given the room types we requested- the same rooms we were told, \"are not currently available.\" Once we got into our connecting rooms and began to get comfy, it suddenly became VERY clear that there was a man in my bed who did not clean up after himself, nor was he cleaned up after. We were then given free this, waived fee that, free this, waived fee that, but it just doesn't seem like enough. My 12 y o twin cousins shared that room with me...Belvoir should definitely consider doing things right the first time, as although the cost was dramatically dropped, I will still never step foot in there. What other messes didn't we see...?"
},
{
"reviewID": 7794517,
"hotelid": 1143,
"userName": "EDCEL1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "LAREDO ,TX",
"arrivalMonth": "7/2011",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "LOCATION",
"frequencyID": 4,
"title": "MR. MARINA",
"comment": "Parking a HASSLE, MAKES IT DIFFICULT"
},
{
"reviewID": 7799887,
"hotelid": 166,
"userName": "Treb",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location to historic venues",
"frequencyID": "",
"title": "Misleading Signage",
"comment": "I stayed on the fourth floor with a sign just off the elevator indicating vending and ice was down the hall. There is no vending or ice on the fourth floor. I had to go to the third floor."
},
{
"reviewID": 7801990,
"hotelid": 353,
"userName": "lovedNOLA",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is in a great location right on the edge of the quarter. Walking distance to Convention Center and SuperDome.",
"frequencyID": "",
"title": "Belvoir on Canal",
"comment": "The hotel is still under going renovations so there is really no restaurant to speak of, and the pool is tiny. Plus the sheets were dirty in our room when we checked in. They came and changed them right away, but still it was a surprise to see stained sheets at a Belvoir. The staff was SUPER HELPFUL AND FRIENDLY."
},
{
"reviewID": 7804946,
"hotelid": 3207,
"userName": "NITram",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "London, UK",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is downtown and everything closes after lunch and does not open aty weekends",
"frequencyID": 1,
"title": "Hotel",
"comment": "Attended conference so hotel fine but area lacked facilities for any other stay."
},
{
"reviewID": 7807178,
"hotelid": 196,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": "",
"title": "great bed",
"comment": "I stayed in room 1854. Can you tell me the brand of the bed and the brand of the bedding? I must get the same for my home."
},
{
"reviewID": 7807235,
"hotelid": 1046,
"userName": "da1316",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oklahoma City, OK",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are very quiet and is private.",
"frequencyID": 3,
"title": "Great location",
"comment": "Travel to OKC often for medical reasons. Location is great. Close to recreation as well as medical facilities. Staff very friendly and helpful. Room very nice and confortable every time we stay."
},
{
"reviewID": 7807466,
"hotelid": 94,
"userName": "ghost51",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cary, NC",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean and Comfortable.",
"frequencyID": 3,
"title": "Comfortable and restfull",
"comment": "Coming up for a family function, we stayed at the Belvoir Suites. The room was clean and comfortable. It was very nice having a Micro and Frig in the room. We used the pool and hot tub which were clean and seemed to be well maintained."
},
{
"reviewID": 7807543,
"hotelid": 760,
"userName": "Lizzard5031",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Key West, FL 33040, USA",
"arrivalMonth": "7/3012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Conveniently located.",
"frequencyID": 3,
"title": "Housekeeping",
"comment": "Superb overall. However housekeeper for our room lacked..... Not the Grandbourne quality!!!!"
},
{
"reviewID": 7807596,
"hotelid": 127,
"userName": "arabianaz",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "They try to nickle and dime you for everything.",
"frequencyID": "",
"title": "Not Happy with this Belvoir",
"comment": "Parking was $22 and it was for the public also so if we came back at night we were lucky if we could find a place to park. As a Gold member one of my \"perks\" is to be upgraded to the Club house level and use the Club house - this Belvoir wants you to pay an additional $20 a night to use the Club house. I will never go back to this Belvoir."
},
{
"reviewID": 7818407,
"hotelid": 1995,
"userName": "coasterjunky",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cherry Hill, NJ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Truely a home away from home",
"frequencyID": 1,
"title": "Annual Hershey Park trip",
"comment": "Have been staying here the last 5 years for the family get together at Hershey Park."
},
{
"reviewID": 7823276,
"hotelid": 1135,
"userName": "SteveandNancy",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Albuquerque, NM, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Thank you!",
"comment": "We enjoyed our stay at the Belvoir Santa Monica. The room was comfortable and the hotel is within a reasonable walking distance of the pier, restaurants and shoping. Bus service is easy if you don't want to drive. Staff was very friendly, helpful and quick."
},
{
"reviewID": 7824448,
"hotelid": 664,
"userName": "Edi64",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Hotel is right on the beach and it has a wonderful ocean view with an amazing beach service.",
"frequencyID": 2,
"title": "Edi",
"comment": "This hotel is very well located, most part of the rooms have wonderful ocean view, rooms are very clean and well maintained. Beach service is fantastic, however unfortunately wifi and parking are not included in the room price."
},
{
"reviewID": 7830913,
"hotelid": 1995,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Berkshire, MA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, CLEAN and friendly staff.",
"frequencyID": 2,
"title": "Great experience!",
"comment": "My husband and I travel quite a bit and frankly don't get excited about 'regular' hotels very much. We were expecting a comfortable stay going with the Belvoir name, but this hotel was really GREAT! The rooms were really clean (we stayed on the 9th floor) and the staff SOOO FRIENDLY and HELPFUL! I would recommend this hotel and will be back if I am near Harrisburg! A++++"
},
{
"reviewID": 7859048,
"hotelid": 1177,
"userName": "Diane74",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maryland, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Gorgeous view",
"frequencyID": 2,
"title": "Great view",
"comment": "In general I was very pleased with my stay, however I was very disappointed with the fact that I had to pay $25 in addition to my room fee to park my car. I found this ridiculous especially since I had paid for my room/reservation in advance."
},
{
"reviewID": 7924887,
"hotelid": 1552,
"userName": "BunsMom",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sacramento, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "relaxing and comforting",
"comment": "We enjoyed our stay. The rooms were very nice, the beds were comfortable, the staff though I think were in training, were very nice and accommodating. Would definitely stay there again"
},
{
"reviewID": 7931932,
"hotelid": 1494,
"userName": "Cissy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Wichita, KS",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is clean, quiet room, pleasant experience",
"frequencyID": "",
"title": "Clean and comfortable",
"comment": "A retro blast from the past type hotel. It was clean and provided all our needs during our stay"
},
{
"reviewID": 7932335,
"hotelid": 421,
"userName": "jsimpy02",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great location and room",
"comment": "overall was a great experience, hotel was a bit crowded when I first arrived but room was clean and bed was comfortable. I would stay at this hotel again."
},
{
"reviewID": 7932569,
"hotelid": 1726,
"userName": "Mary15",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Michigan, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Loud common areas",
"frequencyID": 2,
"title": "Lacked value",
"comment": "Employees were personable and efficient. The eating level is extremely loud, breakfast buffet standard with limited fresh seasonal fruit. About a four block walk to the ocean, disappointed it was not closer for the cost of this room. Comfortable bed, clean facility."
},
{
"reviewID": 7932704,
"hotelid": 741,
"userName": "Traveler87",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Amazing Front Desk Staff",
"comment": "Just wanted to commend your front desk staff, who remembers me by name and always makes me feel very welcome. I travel on business a lot, and appreciate the warm welcome and helpfulness throughout my stay. In particular, I'd like to recommend Ranjit, Hanna and Alex. They are terrific!"
},
{
"reviewID": 7933024,
"hotelid": 468,
"userName": "Jenna",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St. Charles, MO",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location if you are going to Epcot and want to experience the Boardwalk.",
"frequencyID": "",
"title": "July visit",
"comment": "My husband and I stayed at the Dolphin for 2 nights. We were upgraded to a king sized room with a balcony that overlooked the lake. It was beautiful. The room was comfortable. The bathroom required updating, but who stays at a hotel for the bathrooms? It was so convienent to be able to walk to the Boardwalk and Epcot. Staff were friendly and very helpful."
},
{
"reviewID": 7933031,
"hotelid": 3205,
"userName": "JP12",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "the rooms are VERY small.",
"frequencyID": 4,
"title": "SMALL rooms and out of date",
"comment": "Although the staff was great about relocating us, the first room we had smelled bad and then we were relocated to a much bigger room. However, the bathrooms are very small, and the light in the bathroom had an AWFUL buzzing noise sometimes when turned on. The club level amenities are great, but I would choose the Westin over this hotel every time for the comfort and extra space in the rooms. Without central air, the room was stuffy."
},
{
"reviewID": 7933196,
"hotelid": 151,
"userName": "Robin22",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellant location, easy on & off to anywhere you are going.",
"frequencyID": 4,
"title": "Great service in the BPG Lounge",
"comment": "the staff was very friendly both at night and in the morning. The food & refreshments offered were great!"
},
{
"reviewID": 7933224,
"hotelid": 353,
"userName": "Sciortino51",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Montreal",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "More consideration to the guest that stay and have issues like I mentioned. You do know there are other hotels to stay in NO?!?!?",
"frequencyID": 4,
"title": "Disorganized",
"comment": "I was very disappointed that we were given a room full of kids on that floor. It was a nightmare to get any rest. The noise and screaming went on until 3:00 am and started back up at 4:30am with a \"Happy Birthday\" singing. I called security 4 x's and nothing changed. When I mentioned the situation the staff didn't seem to care. Of course you already had my VISA and charged the room. They could have adjusted one night to make me happy or even given us a meal at the hotel but nothing was offered like they didn't care that we had a miserable night. The elevators was another problem."
},
{
"reviewID": 7933349,
"hotelid": 196,
"userName": "Kallee",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago River North",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's located right on the river with many opportunities for recreation, shopping, dining or just relaxing and watching the boats go by.",
"frequencyID": 3,
"title": "Great View From Room",
"comment": "Great view of the river. Plenty of dining and shopping choices nearby."
},
{
"reviewID": 7933565,
"hotelid": 829,
"userName": "Travist77",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bel Air, MD 21014, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is not worth the money at all!",
"frequencyID": 2,
"title": "Nothing but Problems!",
"comment": "Where to start."
},
{
"reviewID": 7933569,
"hotelid": 94,
"userName": "Judy54",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Barberton, OH",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "That everything is designed for relaxation.",
"frequencyID": 2,
"title": "Wonderfull!!!!",
"comment": "The staff is great and the room went beyond our expectations. The hotel was kept neet and clean and the food was prepared just right. We will deffenitly return for another visit."
},
{
"reviewID": 7933776,
"hotelid": 1523,
"userName": "Walkeg",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You will need a car to enjoy Old San Juan",
"frequencyID": 2,
"title": "Fun in San Juan",
"comment": "Overall, a fantastic hotel with solid amenities! I really like the location as it is away from all the hustle of San Juan. Customer service was Outstanding and recognition as a Gold Member was equally impressive. The pool area was one of the best seen to date, but the only criticism was the cleanliness of the pool itself. It was not crystal clean as expected and the Spa needed some attention...perhaps more chemicals, or something. But, as stated, the ambiance was second to none. Also, the Club Lounge was great. Thanks for an excellent stay. Also, why only single bathrooms in the reception area...kind of strange for such a large area???"
},
{
"reviewID": 7933827,
"hotelid": 1135,
"userName": "katab",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sarasota, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great views from balcony",
"frequencyID": 4,
"title": "delfina hotel",
"comment": "Great hotel! Staff very helpful!"
},
{
"reviewID": 7934259,
"hotelid": 995,
"userName": "Ruthie",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Santa Barbara County, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Location is great. Convenient to all Anaheim attractions. Needs work however!",
"frequencyID": 2,
"title": "Not up to Belvoir standards!",
"comment": "Huge room on ground floor. Quiet. Spotted carpet, with 2 beetles and a slug in residence! Room needed decor. One tiny picture, and a mirror behind the TV which didn't work properly. Previously left trash and beer can on dirty outside window/sill remained for our entire stay despite staff walking by. Tub faucet seemed \"plugged\" and water had a strong sulfur smell. Took a long time for hot water! Very disappointing for a Belvoir in a great location......"
},
{
"reviewID": 7934327,
"hotelid": 3052,
"userName": "Tourist",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "US",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great stay",
"comment": "Great location, great room, great rooftop club lounge, friendly staff"
},
{
"reviewID": 7934332,
"hotelid": 3052,
"userName": "SKimHy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Southern California",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location",
"frequencyID": "",
"title": "Great",
"comment": "Will be back for the second time in 7 days!"
},
{
"reviewID": 7934338,
"hotelid": 814,
"userName": "ABBR",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, Il",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Double check your reservation and make sure they have the correct room for the number of people staying",
"frequencyID": 2,
"title": "overall review",
"comment": "The outdoor pool was very small. The cocktails were very expensive and watered down. Moxt of the bartenders were not very nice and acted like they were bothered when I ordered a drink. The cleanning crew wold come very early when we were still in bed and when we asked them to come back they came very late."
},
{
"reviewID": 7934379,
"hotelid": 350,
"userName": "PlatinummemberTexas",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not worth the price paid",
"comment": "This hotel is not worth the price paid. Also, did not get the platinum benefits."
},
{
"reviewID": 7934393,
"hotelid": 171,
"userName": "4wayreunion",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Mississippi",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "their staff is professional and tuned into details",
"frequencyID": 3,
"title": "Family Reunion Outstanding",
"comment": "The hotel and its staff were wonderful. We held our reunion activities there and the staff were more than helpful. The facilities were superb. I can say this honestly, not only was the hotel hosting our function but they were professional and quite organized while they were hosting two other family reunions, a national sporting event, a national battleship crew reunion and let's not mention that JazzFest was being held 1 block away. Rhoda, CJ(banquet captain) and Louis(banquet services) were FANTASTIC!!!!!!! Oh, and the FOOD for our banquet was great."
},
{
"reviewID": 7934411,
"hotelid": 664,
"userName": "leesummit1",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lee's Summit, MO",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great beach location",
"frequencyID": 1,
"title": "Belvoir",
"comment": "Older hotel but nice and clean. Staff was very courtesy and helpful; especially beach boys with setting up chairs and umbrellas."
},
{
"reviewID": 7934423,
"hotelid": 1400,
"userName": "tulsatraveler",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Overland Park",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great location",
"comment": "Stayed here for a recent family trip and enjoyed the hotel. Friendly, helpful staff, great location, and nice rooms."
},
{
"reviewID": 7934501,
"hotelid": 127,
"userName": "jnpnews",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "san diego",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location",
"frequencyID": 2,
"title": "Great5 facility",
"comment": "Great location and facility, staff, etc. Would stay here again in a heart beat"
},
{
"reviewID": 7934647,
"hotelid": 1959,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Queen Creek, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is great. Shopping next door. CVS and a Whole Foods Market!",
"frequencyID": 2,
"title": "GREAT WEEKEND",
"comment": "Great ammenties and location. Staff is incredible."
},
{
"reviewID": 7935019,
"hotelid": 1556,
"userName": "ctouchard",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel is going to be remedoled very soon! The look of furniture lights and old telephone will be changed!",
"frequencyID": 4,
"title": "Club lounge needs improvement",
"comment": "I am a 23 years BPG member and also a Grandbourne Platinum! I do travel a lot and I do expect the same club lounge amenities at all the Belvoir in the USA ! This lounge had no espresso machine during my stay! The food choice was very limited! like no bananas or raspberries or pineapple like lounge in NYC or Chicago for breakfast! I really think the management needs to call corporate and get a list if items served in other lounges at Belvoir"
},
{
"reviewID": 7935214,
"hotelid": 127,
"userName": "Pride2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great location good hotel",
"comment": "Location was close to everything I needed, airport, Mission Beach, Balboa Park and downtown. Hotel was elegant, quiet and comfortable. The staff was excellent and professional, best I have experienced in a long time. Lack of parking (and a dirt lot at that), no refrigerators in the room and a dirty hallway carpet were why gave it a 4 star rating rather than 5. Overall a great place and I would recommend staying there."
},
{
"reviewID": 7935270,
"hotelid": 270,
"userName": "MJ80",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "CT",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Atlantic City stay",
"comment": "We arrived before check in and our room was not ready. We parked our car and went off to the boardwalk. We came back hours later and checked in. We had a nice complimentary upgrade since our room had not been ready. The room had a beautiful view of all the hotels and ocean. However I was disapointed in the cleanliness of the room. Over all the room was clean and it wasn't until the next day that I discovered something that quite upset me. The blanket that I sleep in had a stain on the end and had been tucked into the bed. I slept on a used and soiled blanket. I brought that to the attention of the staff and I was given a new blanket. The next night I slept peacefully. I realize that the upkeep of each room is timely but that should have been noticed. I also realize that the blankets aren\"t changed for each guest. I knew the comforters weren\"t but not the blankets. That left an uncomfortable feeling."
},
{
"reviewID": 7935350,
"hotelid": 829,
"userName": "Elliotd",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great hotel, gym in middle of renovations",
"comment": "Had a great one night stay here. Just be aware the gym is under going renovations (as of 07/2012) and the temporary gym is essentially a gutted hotel room. Very cramped."
},
{
"reviewID": 7935523,
"hotelid": 115,
"userName": "drknlvly",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Check in/out personnel is outstanding",
"frequencyID": 3,
"title": "Outstanding!!!",
"comment": "When visiting family/friends this has always and will continue to be my favorite hotel because of location, staff, service and the food is great. Each visit has been outstanding!!"
},
{
"reviewID": 7935571,
"hotelid": 1130,
"userName": "Junebug66",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Aylett, VA, USA",
"arrivalMonth": "7/2011",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "difficult to find....but very nice, great view of lake.",
"frequencyID": 2,
"title": "great experience",
"comment": "We had a wonderful visit at the Belvoir in Columbia MD. The only thing that was surprising was the cost of the Brunch. It was a little steep, but the food was wonderful!"
},
{
"reviewID": 7935702,
"hotelid": 468,
"userName": "BRR2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is very close to Epcot - I could easily walk",
"frequencyID": 1,
"title": "Internet problems",
"comment": "I enjoyed my stay at WDW Dolphin, yet seemed to have ongoing problems with the internet and wifi in particular. Internet response was slow and when I tried to facetime with my husband it rarely worked (I have had it easily work in other hotels)., If you are going to charge extra for a service like this, I believe strongly that it should work - so this was very disappointing. Other than that the staff was nice and the room very clean."
},
{
"reviewID": 7935818,
"hotelid": 421,
"userName": "Adventure50",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location",
"frequencyID": "",
"title": "Great Experience at the Belvoir",
"comment": "We had a great stay at the Belvoir New York. Our room had an amazing view of Central Park which is within walking distance. Hotel is also close to shopping and Times Square - great central location. Enjoyed the renovated , clean room."
},
{
"reviewID": 7936007,
"hotelid": 3068,
"userName": "JeffH5",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean and quiet",
"frequencyID": 4,
"title": "Great hotel and location",
"comment": "The hotel location in proximity to the interstate, airport and downtown are perfect. The staff is prompt and friendly, rooms are new and clean. Really enjoyed my stay here and will definitely stay here next time I'm in Roanoke."
},
{
"reviewID": 7936547,
"hotelid": 421,
"userName": "Dee11",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Ontario, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "perfect location.",
"frequencyID": 1,
"title": "Great Location!",
"comment": "This hotel was very clean with a spacious bedroom. The location was perfect - walking distance to Central Park, Rockefeller Center and Times Square. I am so glad that we chose this location for a mother/daughter weekend get-away."
},
{
"reviewID": 7936674,
"hotelid": 111,
"userName": "tlicious2100",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel takes pride in providing excellent customer service!",
"frequencyID": "",
"title": "Features",
"comment": "Clean, comfortable, great service."
},
{
"reviewID": 7936814,
"hotelid": 196,
"userName": "Steve841",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Excellent location, poor service",
"comment": "Our room had a first-rate view of the city, river and lake but was in poor condition. The bathroom sink was cracked and the tub did not drain properly; when used for a shower water collected ankle-deep. We requested a mirror to use for make up. but this request along with the other concerns went unanswered Though we informed the front desk of these issues the first morning of our stay, they were not addressed at all during the four remaining nights we spent in Chicago. The conference facilities were very good, making the meeting we attended comfortable."
},
{
"reviewID": 7937096,
"hotelid": 468,
"userName": "StevenAndy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Indianapolis, IN",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "That it's amazing. Great value!",
"frequencyID": 4,
"title": "Favorite Hotel",
"comment": "This is literally my favorite hotel. We've stayed at countless resorts in Disney, and this place bests them all. GREAT prices, GREAT service. A+!"
},
{
"reviewID": 7940410,
"hotelid": 377,
"userName": "TedB71",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sacramento, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A dining and breakfast experience at the Kai Market is a must!",
"frequencyID": 1,
"title": "Awesome vacation stay...",
"comment": "From the minute we arrived to our departure, we were treated with utmost hospitality. My wife requires a wheelchair and had absolutely no problems with the room, restaurants and amenities."
},
{
"reviewID": 7942962,
"hotelid": 83,
"userName": "RescueDogs",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Plano, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location to Universal Studios and Hollywood.",
"frequencyID": 2,
"title": "Very Pleased",
"comment": "We were very pleased with our stay at your hotel. We needed some attention to a plumbing issue and it was taken care of immediately. Further, Jayson at the front desk, was very helpful with transportation to the airport on relatively short notice."
},
{
"reviewID": 7942994,
"hotelid": 94,
"userName": "Tony14",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Butler, PA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "the rooms were great with the most comfortable beds of any motel I have stayed with in the last 5 years.",
"comment": "The motel is located just minutes from many attractions in the Northern Columbus area with many great resturants within walking distance. We have stayed at this location once before when we visited the Columbus Zoo, a great place to visit. Our family will be planning another trip and will stay at the same location."
},
{
"reviewID": 7950824,
"hotelid": 1995,
"userName": "Auditor57",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Harrisburg, PA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean, very convenient location, great staff.",
"frequencyID": 2,
"title": "Friendly Staff",
"comment": "I was very happy to see Jonathan at the check-in desk at my latest visit. He has been with this facility for about 4 years and has always been very friendly. I stay at this location about once a year and highly recommend it. The staff is very good, the beds are outstanding and the location is extremely convenient."
},
{
"reviewID": 7950974,
"hotelid": 1569,
"userName": "Fay123",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Honolulu, Hawaii",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, great staff.",
"frequencyID": 1,
"title": "Wonderful Anaheim Experience",
"comment": "My daughters and I just came back from a 5 night stay at your hotel. We were all very impressed with the hotel and especially with the staff. Everyone was very professionl, helpful and friendly. It made our \"Disney\" vaction extra special to have some great accomodations."
},
{
"reviewID": 7951143,
"hotelid": 1233,
"userName": "EC34",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Stay!",
"comment": "We did a family vacation to St. Louis and stayed here. We had a great stay! The hotel was clean and comfortable, our kids enjoyed the pool and the staff were always very friendly and ready to help in any way. We will definitely stay here again when we come back to the area."
},
{
"reviewID": 7951286,
"hotelid": 3175,
"userName": "Steve2841",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bertram, TX 78605, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great place to stay for a Rangers Game",
"comment": "WE arrived during the parking of a Rangers game. As we drove in the staff at the drive entrance were courteous and professional. Next as we drove up to the entrance the bell staff/valets were extremely professional. They took care of my vehicles and it was nice not to worry about parking myself. The front desk young lady was great and check was a breeze. Most hotels have slow elevator service but not here. We got to the room and all we could say was WOW. We weren't looking at the ballpark but it was just as good. Only negative was an issue with the bed ruffle. We had a blast and will definitely come back. Thanks and keep up the great job."
},
{
"reviewID": 7951360,
"hotelid": 1162,
"userName": "lisa28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pennsylvania, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location to Down Town Disney",
"frequencyID": 3,
"title": "Excellent Stay",
"comment": "The beds were comfortable and the rooms were clean. The pools are very inviting and refreshing. We would definately stay again. The elevator doors are to close to the stairwell exits so it was hard to accomodate others."
},
{
"reviewID": 7960065,
"hotelid": 995,
"userName": "lilthomas78",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sydney NSW, Australia",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff!",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "This is my third stay at Belvoir Anaheim hotel and I can't wait to visit again soon.. From the moment that I arrive to the moment I leave I always feel welcome by the staff, everyone is always polite and friendly and no request is too small or insignificant.. I would like to give a special mention to Cynthia who works in the bar for her outstanding professionalism and customer service..."
},
{
"reviewID": 7960501,
"hotelid": 1236,
"userName": "Joy99",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pennsylvania",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location!",
"frequencyID": 1,
"title": "Great Hotel!",
"comment": "This hotel had mixed reviews, but it was nothing but top notch for us during our entire stay. The hotel is beautiful and clean and within walking distance to all the attractions. The valet staff was very professional and kept my car safe, so although the extra $ for parking was a bit pricey, overall it was well worth it."
},
{
"reviewID": 7960698,
"hotelid": 198,
"userName": "Jim12",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "This is a tired hotel.",
"comment": "The cooling system is poor. During my stay my room was never comfortable."
},
{
"reviewID": 7960906,
"hotelid": 468,
"userName": "GFF51",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Food is really expensive - no good, cheap options",
"frequencyID": 4,
"title": "Average",
"comment": "Average hotel with expensive food"
},
{
"reviewID": 7960999,
"hotelid": 2017,
"userName": "TPSTraveler",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2013",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Hotel-Great Price!",
"comment": "We were timid because some of the reviews said differently. This hotel was great! We would stay here again!"
},
{
"reviewID": 7961023,
"hotelid": 1144,
"userName": "Dragonfly",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maumelle, AR",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great stay",
"comment": "Staff are so friendly and looking for ways to assist. Didn't have to go looking for someone. Have enjoyed each of my stays at this hotel."
},
{
"reviewID": 7961967,
"hotelid": 636,
"userName": "lbart522",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Newburgh, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and wonderful staff",
"frequencyID": 2,
"title": "Great place to stay",
"comment": "This was our second stay at the Harborside. All of the staff was friendly and accommodating during stay. The hotel is located within walking distance of the harbor, restaurants and shops. The lounge is a perfect place to unwind after a day or evening in town."
},
{
"reviewID": 7962088,
"hotelid": 914,
"userName": "Kim71",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Buffalo, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Excellent hotel",
"comment": "This was the first vacation our family had taken in 3 years. This hotel went above and beyond our expectations. The room was clean and comfortable, the hotel restaurants were excellent and the beach and pool were wonderful. We can't wait to stay here again!"
},
{
"reviewID": 7962089,
"hotelid": 171,
"userName": "sfm36",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "6/2012",
"datePosted": "7/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Needs improvement",
"comment": "Overnight stay when traveling south. One night was enough. Not the cleanest Belvoir. First room smelled like an ashtray although establishment is smoke free. Second room found empty liquor bottle under bed. Staff average but do not recognize BPG guests. Would not stay here again although restaurant was good with pleasant service. The location is the best part."
},
{
"reviewID": 7962296,
"hotelid": 214,
"userName": "SDMike",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, location, location",
"frequencyID": 3,
"title": "This hotel has a great location",
"comment": "This hotel is perfectly situated for walking downtown Palo Alto and visiting Stanford University."
},
{
"reviewID": 7962317,
"hotelid": 1725,
"userName": "Miramar33025",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Miramar, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Well worth the cost.",
"frequencyID": 2,
"title": "Absolutely Beautiful",
"comment": "This hotel was so beautiful and I felt very relaxed. The staff was wonderful and helpful. This is a hotel that I will visit again."
},
{
"reviewID": 7962453,
"hotelid": 83,
"userName": "AL78",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Portland, OR, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly Service",
"frequencyID": 4,
"title": "Excellent as always",
"comment": "I stay at this hotel 2-4 times per month and they consistently deliver excellent service. Great location and friendly staff make this my favorite hotel in the LA area."
},
{
"reviewID": 7962515,
"hotelid": 1162,
"userName": "BCWatty",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Mill, SC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Average",
"frequencyID": 1,
"title": "Average, which is not a bad thing",
"comment": "Older property with balcony, but hvac unit blows onto the balcony. Good enough. No issues."
},
{
"reviewID": 7962757,
"hotelid": 1282,
"userName": "James09",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Oconomowoc, WI 53066, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service we received was excellent.",
"frequencyID": 4,
"title": "Good location and service",
"comment": "As a platinum member we had a wonderful upgrade. We enjoyed the room and requested a refrigerator because we were traveling with perishable food in 100 degree temperatures in a cooler. They supplied the refrigerator. The bathroom had a shower usually seen in European hotels that save on water. The club room had very nice appetizers and breakfast. We were very pleased with this our third stay at this hotel."
},
{
"reviewID": 7962769,
"hotelid": 468,
"userName": "BruceVBVA",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Virginia Beach, VA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Overall excellent",
"comment": "We found the Dolphin to be an outstanding hotel experience with only two areas that we were not pleased with."
},
{
"reviewID": 7962771,
"hotelid": 270,
"userName": "skipper",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "accept pets, which is a good thing for pet lovers",
"frequencyID": 3,
"title": "HOTEL FEATURES",
"comment": "especially enjoyed the pool and the hot tub- very relaxing and the exercise room a very good choice for health conscious people"
},
{
"reviewID": 7962775,
"hotelid": 460,
"userName": "Dillie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Great Stay",
"comment": "This is a lovely downtown Seattle hotel convenient to many attractions, shopping and restaurants. The rooms are very nice and beds are great. Nice fitness center. Staff was very helpful but concierge explanation of bus schedule was confusing. Would definitely return to this hotel."
},
{
"reviewID": 7962972,
"hotelid": 3620,
"userName": "Paul61",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great airport hotel",
"comment": "Excelent hotel and great value. Very comfortable bed and great pillows. I had a great view to the golf course across a small river. Kudos to the valet guys. All very courteous and they even offer you a bottle of cold water for take in the car to cool off. Overall great staff. My only critique was going to the bar when the restaurant was closed and they didn't have an expresso machine or even a regular coffee machine to resolve it quickly. The barman was very nice but he had to go to another floor to ask someone else to make it and after about 20 minutes came with coffee. I don't know if it's a concession or hotel managed, but in this day and age a bar like that should have an expresso machine or at minimum regular coffee avialbel at all times during the day. Ironically, while I was checking out another person came up to the front desk asking where they could get a cup of coffee. By the way, there is an individual coffee machine and free coffee in the rooms, but, just like me , some people want to meet with others at the bar not in the room. Other than that, overall great experience and great hotel if you want to stay near the airport."
},
{
"reviewID": 7963005,
"hotelid": 813,
"userName": "Doraine",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Agawam, MA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is very clean and the staff goes beyond helpful.",
"frequencyID": 2,
"title": "Excellant experience",
"comment": "We were very impressed by all the staff, everyone was helpful going beyond the (call of duty) to help and very pleasant while doing so. You are commended on your training or just picking wonderful people to work for your facility."
},
{
"reviewID": 7963530,
"hotelid": 1291,
"userName": "SHP57",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Gunter",
"comment": "Excellent stay -highly recommend"
},
{
"reviewID": 7963739,
"hotelid": 3205,
"userName": "Bosco",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "TX",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel was clean.",
"frequencyID": 2,
"title": "Location",
"comment": "The location was ideal for the conference. It was not too crowded and it gave me a chance to see downtown Denver."
},
{
"reviewID": 7963855,
"hotelid": 1364,
"userName": "Dutch888",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Shorewood, IL.",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for going to sporting events.",
"frequencyID": 1,
"title": "Great stay!",
"comment": "Everything ran very smooth. Easy check in, friendly staff, clean room."
},
{
"reviewID": 7964181,
"hotelid": 832,
"userName": "Shannon82",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Harrisonburg, VA",
"arrivalMonth": "6/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The front desk staff is amazing.",
"frequencyID": 2,
"title": "Clean and comfortable",
"comment": "This hotel has a wonderful staff. The hotel is very clean and comfortable. There is a wonderful breakfast buffet with made to order omelettes and a bar if you'd like to stay in for the evening. I loved walking around the pond at night, the paved path is definitely nice. Truly was a great stay."
},
{
"reviewID": 7964233,
"hotelid": 828,
"userName": "Pinky43",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Room was great. Restaurant at hotel is good. It is only a few blocks away from gas station and airport rental car drop off. However, restaurants outside are not within the walking distance. Hotel needs facelift to look as if it is a new hotel.",
"frequencyID": 2,
"title": "Location to Airport Rental Car Drop Off",
"comment": "This hotel is very close to gas station and the airport rental car drop off (only a few blocks away) without any hassle. BIG PLUS! However, other than a good restaurant inside the hotel, restaurants et al are not within the short walking distance. This clean hotel looks old and needs new facelift! Room is very good. However, for my wife's severe vision impairment and NIGHT blindness, there were several dark spots in room so maid provided several extra lamps which were VERY HELPFUL."
},
{
"reviewID": 7964246,
"hotelid": 3207,
"userName": "Nenny28",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Needs a major upgrade",
"comment": "I had to switch rooms twice!!! First room had a horrible odor and a leaking ceiling. Second room the air conditioning was not working and the nightstand were filthy from the last persons stay. Rooms need a major upgrade. Not enough staff at the front desk as there was a large group checking in and only 3 people at the front desk."
},
{
"reviewID": 7974301,
"hotelid": 468,
"userName": "Chelle100",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Indiana, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful resort",
"frequencyID": 1,
"title": "Excellent location",
"comment": "Nice rooms, view,clean, extra friendly staff, will definitely stay again."
},
{
"reviewID": 7974334,
"hotelid": 421,
"userName": "bevgd",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "new york",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "it is where you would want to be on 7th avenue",
"frequencyID": 4,
"title": "This hotel was beyond expectations",
"comment": "location was excellant, central for all sights."
},
{
"reviewID": 7974482,
"hotelid": 3125,
"userName": "gwillikerrs",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "They allow BARKING DOGS!",
"frequencyID": 4,
"title": "Allows dogs in rooms",
"comment": "I called the front desk around 11 PM after the third barking incident next door, followed by the owners loud command to stop barking. The hotel evidently sent security as I heard a loud knocking on the door of the room next door. Of course I was good for a couple of hours reading time as I'd had a nice nap. Was awaken again at 6 AM with barking... I won't stay at Belvoirs if they allow dogs in rooms..."
},
{
"reviewID": 7974514,
"hotelid": 177,
"userName": "Giliz",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "El Paso Tx",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Outstanding service all the way around.",
"frequencyID": 2,
"title": "Great Stay",
"comment": "Outstanding service, great to find out at check in we were upgraded to a suite. Thank you very much for the hospitality."
},
{
"reviewID": 7974736,
"hotelid": 270,
"userName": "BPGmomo",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Adequate for a weekend stay",
"comment": "Booked 2 rooms for a Saturday night recently and hotel met my expectations - as in, I wasn't expecting much. The room provided a place to sleep and shower, so what more do you need in AC? Location is great as it's close to shopping and food, and about a 10 minute walk from the boardwalk but without the grimey-ness of most AC casino hotels. Things I didn't appreciate were:"
},
{
"reviewID": 7974943,
"hotelid": 350,
"userName": "FrequentTraveler101",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Little Rock, AR, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Maybe a 2 star...",
"frequencyID": 2,
"title": "Needs some updating.",
"comment": "With the exception of the bell hop & spa staff, service was non existent. On our 5 night stay, the first day the room wasn't cleaned, creamer in room was soured, club amenities were below standard/expectations, location was not great, last night club key didn't work and new ones weren't available (b/c their key machine wasn't working???). Only used the Club Lounge to get bottled water....went off site for breakfasts after the first day due to quality/lack of food."
},
{
"reviewID": 7975443,
"hotelid": 1144,
"userName": "MIdwestGirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Service",
"frequencyID": 3,
"title": "Fantastic Customer Service",
"comment": "The staff--and I mean every single person--was fantastic with their customer service! Nice rooms, great food, great ammenities, too."
},
{
"reviewID": 7975529,
"hotelid": 344,
"userName": "bpsm",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "BPG points",
"comment": "we were with 6 persons and i made the reservation through the Lax booking service, which i thought the hotel supported."
},
{
"reviewID": 7975828,
"hotelid": 127,
"userName": "umyeah",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Lobby is clean rooms are DIRTY!",
"frequencyID": "",
"title": "Just OK",
"comment": "Room was very dirty.."
},
{
"reviewID": 7975864,
"hotelid": 380,
"userName": "Peter66",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Melbourne VIC, Australia",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional",
"frequencyID": 4,
"title": "Kaiulani 'A Real Princess",
"comment": "Very helpful staff and exceptional surroundings in a great location."
},
{
"reviewID": 7975966,
"hotelid": 3207,
"userName": "Peri",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NO",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Convention",
"comment": "Excellent conference facilities."
},
{
"reviewID": 7976031,
"hotelid": 1774,
"userName": "NOTaLakeview",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Room with a view, not",
"comment": "Paid for \"lake view\" room and although it was not a complete lie, it should have said \"great vew of the buildings accross the street, and a little bit of the lake\". I put truth in advertising high on my list, to bad this hotel did not. Pictures of the lake view on the website are deceiving, most likely taken from above the 4th floor so if you stay and want a lakeview make sure you ask to be put above the 4th floor."
},
{
"reviewID": 7976273,
"hotelid": 914,
"userName": "johnny6146",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "sand key fl",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "poor/bad bellboy service",
"frequencyID": "",
"title": "poor bellboy service",
"comment": "the bellboys would not let us use the luggage carts. had to carry all our luggage to the room by hand. they said it was a new hotel policy due to the economy. sorry sheriton hotels, but you lost a longtime customer with this policy."
},
{
"reviewID": 7976341,
"hotelid": 1282,
"userName": "http3",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "phantom charge",
"comment": "We were charged for items prior to checking out without the staff having access to our room. After solving the misunderstanding, we later learned that the charge remained out our credit card."
},
{
"reviewID": 7976441,
"hotelid": 1282,
"userName": "kc1985",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Benton Harbor, MI, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Its the best I've stayed in.",
"frequencyID": 1,
"title": "Hotel has an upper class feel for a great price.",
"comment": "I went with 6 people. We were all impressed. Huge weight room. Starbucks coffee in the room. Breakfast was amazing."
},
{
"reviewID": 7976470,
"hotelid": 127,
"userName": "AnotherDisappointedBill",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Bring your money, surprised they didn't charge for TP",
"frequencyID": 2,
"title": "Overpriced and underperformed",
"comment": "Internet service was $12 per day and was intermittent at best. Brought back memories of DSL. Cable TV lost signal 3-4 times per day, but only at prime viewing times. Wasted ten minutes waiting for bill to come up on online checkout, only to be told service was't available at this time."
},
{
"reviewID": 7976524,
"hotelid": 421,
"userName": "Sunnysixty",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Proximity to Broadway plays and Time Square",
"frequencyID": 4,
"title": "Great service accommodating 2,000 women at one time",
"comment": "A couple thousand women descended on the Belvoir for one week. The service, the food, the attention to detail, all met or exceeded our expectations. One young woman at Reception was particularly awesome in resolving a complicated registration issue. Beth was patient, concerned, and efficient! Bless her!"
},
{
"reviewID": 7976892,
"hotelid": 1391,
"userName": "Frank4",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Audubon, New Jersey",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great beds",
"frequencyID": 1,
"title": "Nice place to stay",
"comment": "The facility was nice, the staff was courteous, the rooms were great and the pools were nice too"
},
{
"reviewID": 7976957,
"hotelid": 468,
"userName": "Birdieboo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": "",
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Albany, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's the best",
"frequencyID": 1,
"title": "Thoroughly Enjoyable",
"comment": "I would go to Disney again for the Dolphin and never even go to the parks! The Dolphin was great in every way. We were upgraded for a small cost to a room with a view of water and the fireworks. The staff members were extremely polite, turning off vacuums, trimmers, standing aside, etc when we would walk by. The lobby was opulent, yet comfortable with great people watching areas. The Dolphin was majestic and over the top, without being gaudy."
},
{
"reviewID": 7976965,
"hotelid": 1776,
"userName": "MrTee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Potomac MD",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great food and service at Phillips.",
"frequencyID": 4,
"title": "Return Visit",
"comment": "Another visit to this hotel shows this facility continues to offer the best in comfort, convenience and service. Absolutely a must location every time my work schedule brings me to Philadelphia"
},
{
"reviewID": 7976977,
"hotelid": 3207,
"userName": "busiteacher2000",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There is a skybridge to the mall with a food court.",
"frequencyID": 2,
"title": "Very friendly staff",
"comment": "This hotel has very friendly staff. The room was nice, although a little warm. I would stay here again."
},
{
"reviewID": 7976984,
"hotelid": 1798,
"userName": "Sue41",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Garland, TX",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good service",
"frequencyID": "",
"title": "Great service",
"comment": "I didn't have a hair dryer in my room, called housekeeping, - they were there in 5 minutes. Front desk staff very courteous. The hotel bar is a friendly place for solo dining. My room was much nicer than previous stays. Will definitely stay here again."
},
{
"reviewID": 7976995,
"hotelid": 3207,
"userName": "MKSeminar",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Would not stay there again.",
"comment": "While the rooms were clean and comfortable, my group and I experienced a number of issues, which the hotel was slow to resolve."
},
{
"reviewID": 7976999,
"hotelid": 468,
"userName": "MB1957",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good Location, great staff",
"frequencyID": 1,
"title": "Great Beds",
"comment": "Everything was super, everything you need at hand. Hotel staff and convention staff outstanding. My only complaint is that there is a $10 service charge for the fitness center. I didn't even use it, (sad to say), but there should not be a charge for that to a hotel guest, and I am from Vegas, where the hotels WANT YOU THERE, and there is NEVER a parking fee! I think parking should come with the cost of your room."
},
{
"reviewID": 7977438,
"hotelid": 883,
"userName": "RSchaffr",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Pinckney, MI 48169, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is clean, comfortable and safe.",
"frequencyID": 1,
"title": "Meeting requests",
"comment": "I need a copy of a room service receipt and asked TWICE, provided my information TWICE. Please email me a copy of my rom service receipt for July 22, 2012, room #910."
},
{
"reviewID": 7977499,
"hotelid": 177,
"userName": "Drenga100",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great remodel of reataurant",
"frequencyID": 2,
"title": "Great Value",
"comment": "We were suprised how nice the propety was. We enjoyed a live Tuesday night jazz concert at the pool while we had dinner and drinks."
},
{
"reviewID": 7977613,
"hotelid": 914,
"userName": "turtlestar",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "The hotel was very nice.",
"comment": "We would definitely come back to this hotel. The private beach was very nice but would like lounge chairs provided that do not cost. There was plenty to do in the area. Hotel staff were friendly and answered any questions we had."
},
{
"reviewID": 7977669,
"hotelid": 196,
"userName": "DiissatisfiedTexan",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Be prepared to be disappointed.",
"frequencyID": 4,
"title": "Needs Improvement",
"comment": "Despite having booked my room 2 months in advance, my room was not available when I arrived. I waited over 2.5 hours for my room to become available (along with at least 5 other people who were in the same situation) causing me to miss my conce sessions (reason for being there). Keys became available immediately upon complaining to the conference coordinator who pushed the hotel management to move. Bad, bad service and I just BET that the will end up charging my credit card for the $7 bottle of water I drank while withering away from dehydration while waiting for my room. Hotel food is AWFUL. (Great view of Navy Pier from my room, though.)"
},
{
"reviewID": 7977721,
"hotelid": 1144,
"userName": "water200",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean rooms",
"frequencyID": "",
"title": "Overall Impression",
"comment": "The hotel rooms were clean and bed and bathrooms well stocked. Staff was friendly."
},
{
"reviewID": 7978001,
"hotelid": 1523,
"userName": "PR001",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Puerto Rico",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Excellent Service",
"comment": "This is a Top choice for anyone need a comfortable hotel with a friendly and professional staff. Highly Recommended"
},
{
"reviewID": 7978804,
"hotelid": 3068,
"userName": "Isy16",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "7/2011",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you have BPG gold status, be sure to insist on Club floor.",
"frequencyID": 2,
"title": "Mildew in the bathroom",
"comment": "Not only was I given no recognition for Gold status, I was given a room with a shower covered in mildew. I was also told there was no BPG or Club floor when I checked in. The front desk staff was not friendly; no one made eye contact or made us feel welcome"
},
{
"reviewID": 7978811,
"hotelid": 1327,
"userName": "SJR22",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Elgin, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Older style hotel with small balconies",
"frequencyID": 2,
"title": "Nice staff, welcome small balcony",
"comment": "I had a one night staff at this Belvoir and found the staff particularly nice. The property is an older one, but I enjoyed morning coffee on the small balcony."
},
{
"reviewID": 7978895,
"hotelid": 606,
"userName": "Stay2012",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington DC",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Not a good stay this time",
"comment": "NOrmally a good stay but this time there were substantial issues with billing as well as with the cleanliness of the room."
},
{
"reviewID": 7978912,
"hotelid": 196,
"userName": "Anon1",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Buffalo Grove, IL, USA",
"arrivalMonth": "7/2112",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Just OK",
"comment": "Car retrieval system was horrible"
},
{
"reviewID": 7978938,
"hotelid": 1727,
"userName": "chicky",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York-Brooklyn, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very modern and clean hotel",
"frequencyID": 1,
"title": "Very good place to stay in NY",
"comment": "modern and clean hotel, very friendly staff, good location (15min Subway from Manhatten)"
},
{
"reviewID": 7979110,
"hotelid": 96,
"userName": "whoobs",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Milwaukee,, WI",
"arrivalMonth": "6/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is very convenient and provides many comforts.",
"frequencyID": 1,
"title": "This hotel exceeded expectations.",
"comment": "I was in Dallas to visit a sick relative at St. Paul's hospital. The accommodations and courteous staff made my visit tolerable. All of my questions were answered politely and quickly. I particularly liked the option of having the club floor, the wonderful breakfast made my life a whole lot easier during a very difficult time. Thank you."
},
{
"reviewID": 7979133,
"hotelid": 881,
"userName": "JayEm",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tacoma, WA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great quality and value- you get alot for your money!",
"frequencyID": 3,
"title": "Great location, great service and amenties",
"comment": "Friendly front desk staff, attractive and updated lobby and bar/restaurant area upon walking in. Room was clean, quiet (with the exception of airplanes flying overhead once in a while, but ear plugs were provided on night stand), bathroom was spacious w large counter space and convenient hanging laundry line over tub. Impressed with hot tub, pool and sauna area- had a great time swimming and relaxing. Food, drinks and service were great for both dinner and breakfast- attentive friendly staff and delicious selection of food/drink for both meals. Also, thank you for the USA Today paper the next morning! I would definitely come back here again if in the area- near the airport, easy to find with large signs to guide you, very close to freeways, shopping centers (ikea, marshalls etc). Will definitely recommend to others as well- thank you Belvoir Portland Airport Hotel for a great stay!"
},
{
"reviewID": 7979139,
"hotelid": 421,
"userName": "Rollo1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Vancouver B.C",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Stayed for a week..Awesome!",
"comment": "We just stayed at the Belvoir New York July 23-28 2012. The hotel was perfectly situated and our newly renovated room located on the 50th floor was very comfortable coupled with an amazing view. We really enjoyed the club lounge which offered excellent service. The staff was very nice, courteous and went above and beyond to assist us with all of our travel plans. Big thanks to (Chelsea) the Manager for making our anniversary a memorable experience. G & L"
},
{
"reviewID": 7979300,
"hotelid": 127,
"userName": "JannaA",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Housekeeping doesn't refresh the room, doesn't even make the bed unless you make a special request.",
"frequencyID": 3,
"title": "Great Location",
"comment": "Beautiful views, easy access to Airport and major freeways, but located along bay."
},
{
"reviewID": 7979386,
"hotelid": 1266,
"userName": "HappyToBeThere",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "phenomenal staff",
"frequencyID": 3,
"title": "Wow",
"comment": "Service was phenomenal and accommodations were great. This was the kind of experience that you usually only can receive and a much pricier hotel, without any of the snooty factor."
},
{
"reviewID": 7979470,
"hotelid": 1727,
"userName": "JoJoS",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brooklyn, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The elevators can be slow.",
"frequencyID": 3,
"title": "Brooklyn 2012",
"comment": "The hotel was great and my room was big and spacious."
},
{
"reviewID": 7979489,
"hotelid": 344,
"userName": "Niemer",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "A little dated",
"comment": "Rooms are small and bathrooms are outdated. Just coming from hotels in China, this hotel was average. Best feature is its close proximity to LAX. Probably would stay at another hotel if I return to LAX in future. Staff was very friendly and met my needs."
},
{
"reviewID": 7979528,
"hotelid": 5608,
"userName": "kar2012",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Massachusetts, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Bad Internet and doesn't care about it.",
"frequencyID": 2,
"title": "Great Looking, but needs improvement under the hood",
"comment": "My family of 4 reserved a room for 9 days. The resort is easy to find and kept up in appearance. But internet is very important to my family and our rooms signal was weak and intermitten to a point of frustration. The room seemed clean, but had toenail clippings from previous guest on carpet."
},
{
"reviewID": 7979570,
"hotelid": 828,
"userName": "TravelDan",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Minnesota, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "convenient and confortable rooms",
"frequencyID": "",
"title": "Convenient",
"comment": "Overall a good hotel with good room and convenient location. Front desk was understaffed at my arrival. Hallways good smell a bit fresher. Stay was short so don't have many comments."
},
{
"reviewID": 7979679,
"hotelid": 3207,
"userName": "Cece35",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel sports bar offers free games such as wii, karoke, and shooting pool.",
"frequencyID": 1,
"title": "Always stay at this hotel but....",
"comment": "When I travel to Dallas, my first choice is this hotel. I have stayed here on numerous occasion. However, this trip was a little disappointing. My executive suite a/c was working properly, toilet handle broke, and food was found on the floor. Due to the a/c working off and on, I contacted a cold...:-( Needlesstosay, I would still choose this hotel again."
},
{
"reviewID": 7979767,
"hotelid": 196,
"userName": "LittleDisappointed",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Iowa, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff are impressive.",
"frequencyID": 2,
"title": "Not the best for the money spent",
"comment": "The highlight of this hotel was the friendly and capable staff. From reception to parking, the staff was absolutely the best. Unfortunately I had a corner room which was a bit small for my taste. Paying extra for a microwave/microfridge seemed a bit discouraging. Overall, the room was fine, but not impressive."
},
{
"reviewID": 7979768,
"hotelid": 1391,
"userName": "Buddy48",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pools are fantastic",
"frequencyID": 1,
"title": "Plesant experience",
"comment": "Considering it was summer and extremely hot our stay was very pleasant. The cost of our stay at summer rates was very good."
},
{
"reviewID": 7979841,
"hotelid": 421,
"userName": "Atlanta1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The personal service in the Club room is exceptional. Muhammed remembered us from past visits. He is a gem for Belvoir, a true PR representative of the company!",
"frequencyID": 2,
"title": "A regular at this hotel!",
"comment": "My 20- and 22-yr-old daughters and I have stayed at the Belvoir Towers every visit we have made to NYC over the past 12 years or so! This hotel is centrally located to Times Square to the south and Central Park to the north, with an E line subway stop steps away from the door. I HIGHLY recommend the Belvoir Towers."
},
{
"reviewID": 7979852,
"hotelid": 814,
"userName": "MikeT",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hudson, WI",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff, good location",
"frequencyID": 2,
"title": "Exceeded expectations",
"comment": "It had been a few years since we last vistited. We are so glad we were able to stay at the Belvoir. The stay was excellent."
},
{
"reviewID": 7979899,
"hotelid": 196,
"userName": "Ellen44",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago",
"arrivalMonth": "7/2011",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff can be unfriendly",
"frequencyID": 2,
"title": "Disappointing",
"comment": "I paid for the club floor, called the hotel to ensure that I would be on the actual floor with the club- as a woman traveling alone I prefer the amenities afforded on the floor as opposed to sitting in a restaurant or bar alone. When I arrived I was one floor down and the front desk simply shrugged and said sorry. When I explained that I had called ahead to be sure that my reservation was correct- he shrugged again. No attempt was made to rectify the situation. It was clear he did not care and was not going to honor the agreement I had with the hotel. The hotel rate was equally as expensive and no adjustment was made."
},
{
"reviewID": 7980026,
"hotelid": 1282,
"userName": "von65",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "St. Paul, MN",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The proximity to campus and downtown is great.",
"frequencyID": 2,
"title": "This hotel has great features",
"comment": "This hotel is located in a wonderful area, close to campus and the downtown. The Club Lounge amenities were great; the staff was exceptional. The cleanliness and ambience far exceeded our expectations. We look forward to coming back soon."
},
{
"reviewID": 7980046,
"hotelid": 606,
"userName": "CharleyP",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boston, MA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service!",
"frequencyID": 2,
"title": "Burlington",
"comment": "Very nice hotel, great staff. Rooms seem a bit 'tired' and in need of a freshening."
},
{
"reviewID": 7980077,
"hotelid": 232,
"userName": "theDude",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "WORSE HOTEL, NOSEY, BAD CUSTOMER SERVICE",
"frequencyID": "",
"title": "Worse BPG Hotel I been in",
"comment": "This is worse BPG Hotel i been, you should pay extra to use the club room, . the first room they give me was so small which I thought I am going to closet.Sec. room i had was next to highway, it will be hard to sleep here and have little bit peace and they told be most of room will be like that. Worse Hotel I been in EVER by today"
},
{
"reviewID": 7980084,
"hotelid": 83,
"userName": "LAGal",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Walking distance to Universal Studios",
"frequencyID": 2,
"title": "Courteous staff and excellent service",
"comment": "I stay here a lot when I travel to LA because it's a great location to places I like to visit. The Rooms are very comfortable and clean and especially noted the staff who went out of their way to make people comfortable. The breakfast service at the Club level was very good despite the unmanageable crowds."
},
{
"reviewID": 7980126,
"hotelid": 914,
"userName": "Wj77",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Lincolnshire, UK",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Brilliant location",
"frequencyID": 3,
"title": "Excellent Location, options and facilities",
"comment": "The Belvoir Sand Key Resort is ideally located just outside the hubbub of Clearwater centre, yet in simple striking distance. Their own facilities (pool, service, equipment, hires and staff attentiveness) on their own brilliant beach mean that little else is needed. Relax, kick back, enjoy. Good selection of restaurants and very comfortable rooms, suitably equipped for the beach holiday life. We enjoyed it immensely and would highly recommend for families and couples."
},
{
"reviewID": 7980159,
"hotelid": 96,
"userName": "Marcmo1977",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is beyond wonderful and even though there are a lot of guest to be called by name when they see you is awesome!!",
"frequencyID": 2,
"title": "My stay",
"comment": "My husband and I stayed the weekend for our anniversary. Misty B. and Desiree were beyond wonderful and helpful. When they found out it was our anniversary they went above and beyond to make our stay perfect."
},
{
"reviewID": 7980190,
"hotelid": 468,
"userName": "Kebbie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maryland",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy access to Disney, pleasant views of area.",
"frequencyID": 2,
"title": "Perfect spot to see all that Disney World has to offer!",
"comment": "Our room was wonderful, convenient transportation to and from parks via bus or water taxi right into Epcot World Showcase! We were able to see all of Magic Kingdom and Epcot and enjoy the amazing pool and facilities at the hotel. Beds were fabulous and the service we received from everyone was great! The only complaint is that we did not receive the bottles of water in our room as promised, we had to go to the concierge desk in the lobby to pick them up ourselves."
},
{
"reviewID": 7980252,
"hotelid": 115,
"userName": "kcm19",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Birmingham, AL",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "My room was comfortable.",
"comment": "I liked the room that I stayed in. The Conceirge and the Valet were both very nice and very helpful. The lady that assisted me with my checkout was not very friendly and just did not seem to care that it was my first time in the hotel and that I was unfamiliar with the area."
},
{
"reviewID": 7980278,
"hotelid": 3207,
"userName": "Teacher0625",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Nice stay but with a few glitches",
"comment": "The room was great but there was no working ice machine on our floor. We called and was told by the front desk attendant to call and they would be happy to bring it to us. When we called back a not to happy front desk attendant wanted to know who had told us that. Our room was cleaned but no clean towels were left. It took an hour for housekeeping to bring them. The hotel knew a conference was checking out on Thursday yet they only had 4 people working the checkout desk. Long lines that moved very slowly. Conference rooms were frigid first three days."
},
{
"reviewID": 7980302,
"hotelid": 196,
"userName": "Ricky",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Columbus, Ohio",
"arrivalMonth": "7/2013",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Fine if you are okay with not having your room cleaned.",
"comment": "I was appauled that after coming to the hotel, my room was not cleaned. I had to repeatedly call the manager in order for my room to be cleaned which is not acceptable at all. I will not stay at this hotel again. After I repeatedly complained, the issue was finally rectified, but it never should have went to that level."
},
{
"reviewID": 7980485,
"hotelid": 1364,
"userName": "Jean76",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Paul, MN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Needs an update",
"comment": "This hotel could use an update. The rooms are a little rundown and outdated (SD TV and worn carpet). Limited food options in the restaurant for lunch and dinner. Service was excellent though."
},
{
"reviewID": 7980541,
"hotelid": 421,
"userName": "2brownie",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "mine",
"comment": "check in is very slow, ridiculously slow. 6 people behind the desk with one person doing work"
},
{
"reviewID": 7980545,
"hotelid": 3054,
"userName": "nikki74",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "st.louis",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "first time in the city",
"comment": "this hotel was below my expectations. I stayed at othe Belvoirs before so i was assuming they would have the same quality of service. the lobby had a funny smell too it . the bathroom was small and the toilet was in an akward place. the major issue was that the hotel caused a mix up in my bank that resulted in a negative balanace to my account. the wi-fi was only offered in the lobby. not woth the price"
},
{
"reviewID": 7980645,
"hotelid": 1162,
"userName": "Leothelion",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and they are pet frienfly",
"frequencyID": 2,
"title": "Family stayed four nights in two rooms",
"comment": "Enjoyed everyday , the staff made our complete stay a great one.."
},
{
"reviewID": 7980693,
"hotelid": 315,
"userName": "dc21",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Twice I have had problems with this chain. The first was resolved by the manager fast and efficient. The second didn't even ask about my stay.",
"frequencyID": 4,
"title": "Sorry this one seem to have issues with my skin color.",
"comment": "The hotel was OK and most of the staff excellent. Their were a few staff members that had some serious issues. They where rude and disrespectful. I do not pay my money to be treated this way. I feel sorry for the majority of the staff was excellent but for what we pay to stay there I don't expect or appreciate the disrespect I received."
},
{
"reviewID": 7980818,
"hotelid": 1784,
"userName": "David01",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": "",
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Improvements",
"comment": "I stay at this hotel weekly and am in the service industry so I feel the need to mention what I see."
},
{
"reviewID": 7980830,
"hotelid": 1523,
"userName": "carlrrodz",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "SALINAS, PR",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "AWESOME",
"comment": "THIS IS MY FIRST TIME STAYING AT THIS HOTEL. IT'S EXCELLENT IN EVERY AREA. I STAYED ONE NIGHT WITH MY FAMILY AND WE HAD A GREAT TIME."
},
{
"reviewID": 7980877,
"hotelid": 460,
"userName": "CRBY",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Services are not good.",
"frequencyID": 2,
"title": "This hotel sucks",
"comment": "dont choose this hotel, nothing is good about it."
},
{
"reviewID": 7980943,
"hotelid": 995,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "comfortable beds",
"frequencyID": 3,
"title": "Super Comfortable Beds & Great Service",
"comment": "We loved sleeping in their super comfy queen size beds with down comforters and pillows. There was a generous amount of bedding and it was so easy to relax and go to sleep fast after a long day at Disneyland. The shuttle bus to Disneyland was very convenient. It left every half hour and took about 5 minutes to get dropped off at the front of the park. During the busy times they ran an extra shuttle to make sure everyone got transferred on time. There was only refrigerator in the bedroom, but the microwave in the deli was available to use from early morning to late evening. This hotel is very nice and comfortable."
},
{
"reviewID": 7981061,
"hotelid": 5607,
"userName": "PAC1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NC",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Impressive mini apt very well maintained. Sumptuous bedding. Kitchen had every appliance we needed.",
"frequencyID": 2,
"title": "Very well maintained",
"comment": "Stayed here last minute and wished we had booked more time. One bedroom unit with full kitchen, laundry and balcony-screened. Very friendly staff both at the front desk and on the grounds. Would absolutely stay here again. Close to the Parks. Easy to get oriented to the area."
},
{
"reviewID": 7981091,
"hotelid": 377,
"userName": "vickimi",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kailua, HI, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They really try to make your stay a memorable one.",
"frequencyID": 1,
"title": "This hotel has a great pool and a great staff!",
"comment": "We had a great time, and we loved the hotel and staff. Everything that we needed was right there for us. We will stay here again!"
},
{
"reviewID": 7981164,
"hotelid": 1998,
"userName": "Porkie",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "DC",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "very comfortable room",
"comment": "Great beds, friendly staff"
},
{
"reviewID": 7981168,
"hotelid": 83,
"userName": "JimSF",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Centrally located to all points of interest within the Los Angeles area.",
"frequencyID": 4,
"title": "Not so easily impressed",
"comment": "I would like the hotel management to know that for 35 years I have checked into some of the finest 5 and 4 star hotels and have easily become accustomed to the best of guest services. I just have to say that I was completely taken aback by your staff there at the Belvoir Universal. From the moment I drove up to the moment I was checked in by Ms. Emenike. They were truly superb and this is coming from someone that has now become tainted and jaded when it comes to guest services. I am so very glad to have taken a few days to reminisce about the 25 years my family and I vacationed there at your hotel. I now have one more wonderful memory to add to it! I truly wish to thank the entire staff there at the Belvoir Universal and cannot wait to visit in the very near future. Thank you so very much to you all!"
},
{
"reviewID": 7981221,
"hotelid": 468,
"userName": "Gwilym",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Geneva, Switzerland",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "quality",
"frequencyID": 3,
"title": "Excellent quality and service",
"comment": "My husband and I stayed at the Swan and Dolphin for a conference and were very apprehensive of staying in a Disney resort as we thought it would be geared towards small children. We were however very surprised and pleased to see that the hotel and restaurants catered for all groups. The quality of the centre and service provided was excellent. Great choice of restaurants, a wonderful pool and easy walk (or boat trip) to the Boardwalk."
},
{
"reviewID": 7981381,
"hotelid": 1497,
"userName": "Grande",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dixon, CA 95620, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Remote location but they charged for parking and at a very high rate.",
"frequencyID": 3,
"title": "Cleanliness Issue.",
"comment": "Staff was coordial but not warm or very concerned when cleanliness of lined and towels were brought to their attention. Towels and bedsheets had stains that were very visible."
},
{
"reviewID": 7981404,
"hotelid": 468,
"userName": "Disneylover",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "PA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "this hotel centrally located",
"comment": "Disney's Dolphin hotel is centrally located near Epcot and MGM, but ideally next to the Boardwalk. Lovely restaurants of its own also. Offers discount to nurses as well which is nice."
},
{
"reviewID": 7981409,
"hotelid": 3616,
"userName": "mimi07",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Stamford, CT, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the friendliness of entire staff",
"frequencyID": 2,
"title": "only issue",
"comment": "My only complaint is I know when I check in and the front desk always indicates that I am to have my bill emailed to me. It does not happen."
},
{
"reviewID": 7981492,
"hotelid": 102,
"userName": "Brew5",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Furniture is old and needs updating",
"frequencyID": 4,
"title": "Needs updating",
"comment": "Hotel is clean however the furniture is in some serious need of attention. Couches and chairs have frayed upholstery, carpets are worn and the whole hotel has a musty odor. Not what I would have expected from a Belvoir."
},
{
"reviewID": 7981496,
"hotelid": 3054,
"userName": "JacksonTM2012",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The fitness center is nice.",
"frequencyID": 2,
"title": "Hotel is adequate",
"comment": "The hotel is ok. Nothing I would rave about. The cold water in the sleeping area did not work - I reported it; a repairman looked at it, but it was never fixed."
},
{
"reviewID": 7981641,
"hotelid": 196,
"userName": "Fred1973",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Superb service",
"frequencyID": 3,
"title": "Superb Service",
"comment": "This is the second time I've stayed in this hotel. The service and amenities were as wonderful as the first experience. The staff members are all friendly and go out of their way to help their guests. I would highly recommend staying here and experiencing the wonderful service."
},
{
"reviewID": 7981745,
"hotelid": 914,
"userName": "drcindyrx",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Customer service was outstanding!",
"frequencyID": "",
"title": "Best beach hotel!",
"comment": "Went here to relax and hang out on the beach. This hotel was great! We arrived at 8am and our room was ready and exactly what I had requested. When I checked out they even offered to hold our luggage and advised they could provide a place to change and shower if we wanted to spend the day at the beach ... how nice! PS - you have to rent a cabanna at the beach - it was great!"
},
{
"reviewID": 7981826,
"hotelid": 3052,
"userName": "Shannon704",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Professional, nice hotel!",
"comment": "The hotel stay in was great! I am a single mother traveling with an 8 year old - so I wanted to have a safe environment to be able to tour and be and in and out at different hours. The lobby internet was nice and access to the business center free of charge was great!"
},
{
"reviewID": 7981840,
"hotelid": 344,
"userName": "Paul1706",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "London, UK",
"arrivalMonth": "7/2011",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Very accomodating",
"comment": "The hotel staff were great when we requested a late check out."
},
{
"reviewID": 7981864,
"hotelid": 127,
"userName": "DDSS22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Europe",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are beautiful",
"frequencyID": 3,
"title": "The view is exceptional",
"comment": "This is one of my favourite hotels in the world. The nautical room style is beautiful, the bathroom is big and spotless, the view is amazing."
},
{
"reviewID": 7981944,
"hotelid": 1162,
"userName": "pedro52",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Starke, FL 32091, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Renovations are great",
"comment": "I love this hotel for many reasons. Location, service, convenience and comfort. The Belvoir Lake Buena Vista is in a perfect location not only for the theme parks but it is within walking distance to dozens of great restaurants. I will definitely stay again."
},
{
"reviewID": 7981960,
"hotelid": 1582,
"userName": "HaroldB",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Orlando",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is outstanding!",
"frequencyID": 4,
"title": "Need More than 5 Stars for the Staff",
"comment": "This continues to be an outstnading establishment. If I could give 10 stars instead of 5 for the staff, I would do it. Everyone is always friendly and wants to exceed anyone's expectations."
},
{
"reviewID": 7981966,
"hotelid": 353,
"userName": "Toi3",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Alabama, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Need Improvement",
"comment": "I nornally always stay at the Belvoir on Canal street because of the hotel, staff and the location. This visit actually ruined my vacation. If you are remodeling, pleae inform guest prior to arrival. To wake of 4 days of your vacation to banging every morning is not ideal. When I called the front desk to ask them could they have them start after 8am at least, no apology was offered just a flat NO! The accomodations really ruined a"
},
{
"reviewID": 7982003,
"hotelid": 691,
"userName": "WWAJ",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "CG",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "This hotel was good not great",
"comment": "The room was a very nice size. The bathroom has two sections but one light control both rooms, only had one place to hang towel and it was in the shower no place to hang towel by the sink. No safe and microwave in room."
},
{
"reviewID": 7982067,
"hotelid": 761,
"userName": "Unhappy23333",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Ann Arbor, MI, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Not pleaseant stay",
"comment": "Room next to elevator"
},
{
"reviewID": 7982103,
"hotelid": 914,
"userName": "JoMeg1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Rusty's Restuarant",
"comment": "Thursday evening we had dinner at Rusty's in the hotel. The Buffet was EXCELLENT! My family was so impressed with the quality and variety of food that was offered. All of the food looked as beautiful as it tasted. The Alaskan Cod was amazing. Thank you for a wonderful evening and great vacation."
},
{
"reviewID": 7982108,
"hotelid": 421,
"userName": "caw28",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Indiana, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location and services",
"frequencyID": 2,
"title": "Great hotel--all features",
"comment": "All of the hotel front desk, tour, bell hop and consigerge services were outstanding!!"
},
{
"reviewID": 7982164,
"hotelid": 942,
"userName": "PMH3",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "This hotel has operational problems",
"comment": "I checked into my room and the room was not cleaned from the previous guest but was I checked in to another room promptly. Spoke to another guest who had to leave his room as well."
},
{
"reviewID": 7982170,
"hotelid": 3207,
"userName": "Teacher2012",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "very nice",
"comment": "The hotel is great; and the staff are very nice."
},
{
"reviewID": 7982197,
"hotelid": 96,
"userName": "MrVicci",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "8/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": ".",
"frequencyID": 4,
"title": "Hot Hotel",
"comment": "Hotel needs to improve conditions. Hot too hot in general areas. It seem cost savings should be sought in other areas."
},
{
"reviewID": 7982200,
"hotelid": 3205,
"userName": "terry73",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Minot, ND, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not let them put you on the opposite side of the building from the elevator.",
"frequencyID": 4,
"title": "new exercise plan",
"comment": "If you are into exercise, stay at the Belvoir as you will log over a mile just getting to your room. Elevators are scarce and far away from your room. You also might feel like a rat in a maze trying to decide if one way is shorter than the other. Oh, and don't expect to have a glass of wine in the bar while you wait to be seated and expect to take it in with you to dinner. The two are rivals."
},
{
"reviewID": 7982217,
"hotelid": 3709,
"userName": "eileen1",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kansas City, MO, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Make sure your sheets look and smell clean before you climb in to bed!!",
"frequencyID": 2,
"title": "Would not stay again!",
"comment": "We live in the Kansas City area and decided on the Belvoir for our \"staycation.\" We didn't get back to our room until around 10:00 p.m. We had two double beds, the one I slept in just had a strange smell. After a couple of hours, I pulled back the sheets and saw grease stains and two small \"black dot\" stains. I got up and slept with my Husband and Daughter in (the very small) full bed."
},
{
"reviewID": 7982234,
"hotelid": 196,
"userName": "jclasema",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Duluth, MN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "As an BPG member, I waited in line a little longer than I thought I would.",
"frequencyID": 1,
"title": "Conference Hotel",
"comment": "This was a great place for a conference. I hope we stay here again."
},
{
"reviewID": 7982263,
"hotelid": 321,
"userName": "atlbusinesstraveler",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great Stay",
"comment": "This was my first visit to this hotel and it was very comfortable. The breakfast bar was great, room was clean and staff was helpful. I did not have the opportunity to visit the pool, spa or fitness center."
},
{
"reviewID": 7982332,
"hotelid": 1130,
"userName": "Kevin05",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jacksonville, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Good location and staff",
"comment": "The Columbia property sits on a lake and is within walking distance to restaurants and a public area where there was live music playing. The outdoor pool overlooks the lake and a wooded area. BPG members received complimentary internet. The staff was overall very helpful -- especially a bartender named Pinar."
},
{
"reviewID": 7982501,
"hotelid": 865,
"userName": "Golfnutta",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Lake Worth, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and the property is well maintained",
"frequencyID": 2,
"title": "Front desk",
"comment": "All working the front desk were excellent ,answered all questions in a professional manner.Juan ,the manager,was better than excellent"
},
{
"reviewID": 7982565,
"hotelid": 813,
"userName": "TheTrailmaster",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY,NY",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean.",
"frequencyID": 2,
"title": "Best hotel in Syracuse",
"comment": "After staying in several hotels in Syracuse NY, I can say that the Belvoir was the best in all regards. Everything from parking to cleanleness to comfort."
},
{
"reviewID": 7982667,
"hotelid": 1364,
"userName": "STLZoo",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Illinois",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Time to look at renovations",
"comment": "We upgraded to a suite which was less than desirable. Furniture/carpet had stains and tears. The sinks were clogged and didn't function properly. Overall very unclean. Pool was very large."
},
{
"reviewID": 7982676,
"hotelid": 1564,
"userName": "pmpwein",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "This hotel was very good",
"comment": "Only one issue. When we arrived we were giving our room. My husband was going for an operation that day at Tampa General. He helped me bring my bags up to the room and when we opened the door there was a man still in the room. He was screaming at us. We tried to explain that the front desk told us i was open and gave us the key. We went back down with all my bags and told the front desk. The lady was nice. She held my bags so I could get my husband to the hospital. When I arrived that night my room was ready."
},
{
"reviewID": 7982677,
"hotelid": 421,
"userName": "idsord",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Quality control and service are lacking",
"frequencyID": 4,
"title": "Unavailable Room at Check-in",
"comment": "I booked two rooms at the Belvoir New York hotel through our corporate travel agency. Upon arrival at roughly 10:00 PM both my colleague and I learned that there were no rooms available for us to check in and that we could expect a 2 hour wait. As a business traveller, I find this unacceptable."
},
{
"reviewID": 7982691,
"hotelid": 1364,
"userName": "Fred12345",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Dirty and run down",
"comment": "This hotel used to be nice - but it was plan out gross. Ripped couch, dirty bathrooms - had to check out and go to another hotel."
},
{
"reviewID": 7982711,
"hotelid": 196,
"userName": "Chris30",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nice location by the water.",
"frequencyID": 1,
"title": "Sheets",
"comment": "The staff was friendly, however when I requested more towels, I never received the them. I had to stop the housekeeping attendant and ask for extra towels. The sheets on the bed had stains on them. I was kind of shock because this hotel seemed very nice on the outside. Mt skin wa svery itchy when sleeping on the sheets."
},
{
"reviewID": 7982758,
"hotelid": 3207,
"userName": "xrod",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great fitness center",
"frequencyID": 1,
"title": "Hotel registration was quick",
"comment": "Attended the CTAT conference. Hotel Check in was very organized and quick."
},
{
"reviewID": 7982772,
"hotelid": 1236,
"userName": "bm189",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "ky",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "has been let go somewhat.",
"frequencyID": 2,
"title": "business manager",
"comment": "the room would not get cool and the restroom was not as clean as it should have been (hair, etc)."
},
{
"reviewID": 7982927,
"hotelid": 196,
"userName": "LCD3",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NYS",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff",
"frequencyID": 3,
"title": "Great features including lovely rooms with spectacular views",
"comment": "I was on a Grandbourne preferred room - view of marina and lake were amazing and so was lightning storm from the 27th floor!"
},
{
"reviewID": 7982993,
"hotelid": 3205,
"userName": "JLS079",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "AZ",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location on 16th St. mall and close to downtown destinations",
"frequencyID": 2,
"title": "Belvoir Denver Downtown",
"comment": "Great location, excellent conference facilities, elevators in Tower BLDG slow,room in Tower BLDG needed work ...strange layout-large room small Bathroom needed work... non-functional sink drain stopper, toilet leaked from back & H2O pooled on floor/ never noticed by hotel staff in 4 days, non-functional remotes, bad fitting door, light switch/furniture placement in odd areas, no closet doors...Great beds & pillows, towels!"
},
{
"reviewID": 7983032,
"hotelid": 1784,
"userName": "Sharac",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Lobby was beautiful",
"comment": "The rooms did not reflect the lobby. The hallways and room had a foul odor. There was a huge roach in our room. The pool was broken/closed and we were very disappointed as this was important to us. We ended up only staying one night and switched hotels."
},
{
"reviewID": 7983337,
"hotelid": 421,
"userName": "TChap12",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Colorado, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is not welcoming and at times can be rude.",
"frequencyID": 2,
"title": "Front Desk Staff Under Qualified",
"comment": "The front desk staff and management were unconcerned with efficiency and process. Their attitude was one of customer dismissal, and their demeanor was not welcoming. As an BPG flagship my expectation for the Belvoir NY Hotel and Towers would be one of customer service excellence not the substandard mediocrity their staff regularly provides."
},
{
"reviewID": 7983402,
"hotelid": 196,
"userName": "Alicia",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Very nice hotel with great service",
"comment": "Enjoyed stay. Great customer service."
},
{
"reviewID": 7983627,
"hotelid": 3709,
"userName": "DawnE",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Illinois, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "issues",
"comment": "The hotel was under construction, I feel I should have been warned about this and wasn't. I was meeting friends at the restaurant I haven't seen for years and was embarassed about the construction. There needed to be more signs on how to get places, front desk, valet, etc. I would actually get lost walking around and felt stupid asking guests how to get places. It was the most confusing hotel I have ever stayed at. The rooms were just OK. I love having a coffee maker in the room, but made my coffee in the morning and it only had 2 little creamers, NO sugar, and NO stirrers, I had to stir my coffee with a pen. If you are going to have a coffee pot in the room make sure it is stocked. I wasn't dare going to walk and get some cream and sugar i was afraid I would get lost. All of these factors I could have handled. Actually, the bed felt fantastic and I think I had the best sleep I have had in a hotel. BUT when pulling up the covers in the morning I was shocked to find what was on the sheets. I will not mention here because I don't want to embaras. I work hard for my money and this was a special trip. I do not feel it was worth my money. Sorry. Shawn, I believe he is a maintanance worker was very nice and helpful."
},
{
"reviewID": 7983637,
"hotelid": 3207,
"userName": "Jennifer28",
"overall": 4,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Unsatisfactory Room",
"comment": "The hotel was beautiful and I enjoyed the amenities and location. However, my room was highly unsatisfactory. I had two main issues. The first, there was an awful humming noise coming from the hallway (I stayed on the 25th floor BPG floor). This noise would cut on and off every 10 seconds. I might have slept for 3 hours due to this. This noise prevented me from enjoying my room and I wanted out of there as fast as possible. Second, I could not get internet in my room. I was willing to pay for it. But I was on the phone with hotel tech support for over an hour. Their only suggestion to me was to go use the internet in the main lobby. I was unable to work from my room my entire stay."
},
{
"reviewID": 7983643,
"hotelid": 1589,
"userName": "CGProds",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great staff, immaculately clean, perfect location",
"comment": "I stayed at this property before a long drive so I knew I wanted to find a place with convenient access to the highway, comfortable beds and immaculately clean rooms for an affordable price. This property exceeded my expectations in all of those categories."
},
{
"reviewID": 7983685,
"hotelid": 94,
"userName": "sambon",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Dirty Floors",
"comment": "No Wash clothes or hand towels on day two. The carpets were so dirty my white socks were brown after walking on them for a few hours. White sock lint was still on the carpet for two days."
},
{
"reviewID": 7983696,
"hotelid": 127,
"userName": "Netters12",
"overall": 4,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "LARGE COMFORTABLE ROOMSN",
"frequencyID": 4,
"title": "Hotel had features we wanted",
"comment": "This hotel and resort fit the type of 4 day vacation we really wanted. The room was large, comfortable and had stellar view of the marina from its wide balcony. The service in the dining room and bar was impeccable. The shuttle service between the two hotels was good with one exception. We asked if the shuttle would take us a short distance to a nearby restaurant, (my husband uses a walker) We were told the shuttle doesn't go in that direction and take a cab. The cab driver was unhappy as it wasn't a long drive, but he did take us. After dinner we waited 45 minutes for a cab. In the meantime the Hilton shuttle picked up several guests to take them back to their hotel. Unfortunately this experience put a blemish on what would have been a perfect stay. We hope you will reconsider your policy that would provide a much appreciative service to your BPG guests."
},
{
"reviewID": 7983700,
"hotelid": 468,
"userName": "JACK478",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "ORLANDO , FLORIDA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "PRICE AND LOCATION ARE",
"frequencyID": 3,
"title": "JACK 478",
"comment": "GREAT LOCATION FOR PEOPLE GOING TO DISNEY, GREAT POOL FOR KIDS AND ADULTS. HAVE STAYED ABOUT SIX TIMES AND ALWAYS SATISFIED."
},
{
"reviewID": 7983778,
"hotelid": 814,
"userName": "EGandkids",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "will go back and recommend to friends",
"comment": "staff were all nice and helpful. property was convenient and room was clean. will definitely go back."
},
{
"reviewID": 7983799,
"hotelid": 1138,
"userName": "JerryJ1",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Toronto,ON",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor staff training",
"frequencyID": 4,
"title": "Needs much staff improvements",
"comment": "Tried to check in at 1pm. Told as a Gold Member we would have a suite in 30 minutes. Waited 2 hours for a room that was a basis room. Lunch took over 1 1/2 hours due to lack of staff.The pool area had mostly chairs and only 2 lounge chairs. Had to go into the hotel to request more pool towels.As a Gold member was supposed to receive a gift. On check out at 11am when I mention I had not received a gift, i was asked if i would like a drink."
},
{
"reviewID": 7983927,
"hotelid": 1364,
"userName": "drlamarca",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "That it is terrible!",
"frequencyID": 4,
"title": "Nightmare in St. Louis",
"comment": "The place needs a complete make over. The people working there don't really understand the BPG way. I had to wait 10 minutes to check it since they only had one person working there at that was at 7 PM not in the middle of the night. The fellow offered me my gift but never bothered to have it sent up to the room. When I called down 3 hours later, he acted like I made the mistake. Further the club room was the WORST club room I have ever seen. The quality of the food was similar to a public school canteen. In the morning when I went there, the coffee machine was in need of service so I brought it to the attention of the morning attendant who was only concerned with my not having shoes on. He let me know, and everyone in the room (which was packed with families) that I was in violation of the health code which would get him shut down. As I was leaving the room he did his level best to share loudly that I could come back once I put shoes on or even some flip flops as thought I didn't understand what shoes or foot covering might be."
},
{
"reviewID": 7984098,
"hotelid": 1324,
"userName": "Belle",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "8/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable and good price",
"frequencyID": "",
"title": "Friendly and helpul",
"comment": "Had several times to go to ask front desk for help (band aids and directions) and they were very helpful. Hotel was clean, open and good food. Close to good food and shopping if needed."
},
{
"reviewID": 7984203,
"hotelid": 1144,
"userName": "Minnesota",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Minnesota, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great customer service!",
"frequencyID": 2,
"title": "Great hotel and staff",
"comment": "Probably the best experience I have had in a hotel. The customer service was outstanding."
},
{
"reviewID": 7984278,
"hotelid": 3207,
"userName": "Lisa57",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great stay for conference",
"comment": "Accommodations and staff very pleasant. Eat out of the hotel. Food not so good."
},
{
"reviewID": 7984295,
"hotelid": 1144,
"userName": "Norcalfamily",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If traveling with an elder, it's best to drop them at the lobby before heading to the parking lot, or have the valet park your car.",
"frequencyID": 3,
"title": "Club Floor lounge was the best!",
"comment": "We often enjoy staying on the Club Floor for the additional amenities. The staff was truly hospitable and the ample food selection was fresh and nicely prepared. The hotel is a close drive to downtown and Little Five Points. The air conditioner was quiet, which is a plus!"
},
{
"reviewID": 7984297,
"hotelid": 1364,
"userName": "RubAdub",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Norfolk, VA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location right across the street from train.",
"frequencyID": 2,
"title": "Good, not great.",
"comment": "This is my second time staying at this Belvoir. The rooms are super spacious and offer plenty of ammenities to keep me satisfied. Gym is phenomenal, great room service, friendly staff..."
},
{
"reviewID": 7984600,
"hotelid": 127,
"userName": "Busybee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great for business & play",
"frequencyID": 1,
"title": "Great view from every room!",
"comment": "Marina view or city view is beautiful!"
},
{
"reviewID": 7984671,
"hotelid": 607,
"userName": "lport",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Samll enough and big enough - charming",
"frequencyID": 4,
"title": "College Visit",
"comment": "Great work out room! Clean everything you could need. Great breakfast buffet with fresh fruit and made to order omeletes and great location. Especially liked the big red sign atop the hotel that always made it easy to find our way home."
},
{
"reviewID": 7984684,
"hotelid": 196,
"userName": "lisalouisesw",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Calgary, AB, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The fabulous location and staff.",
"frequencyID": 2,
"title": "Stellar!",
"comment": "I stayed at the Belvoir for a conference and was very impressed with this hotel. Great location in downtown Chisago, close to great shopping and attractions. Beautiful spot along the river for a walk when you need a short break from the conference. The staff was incredibly professional every time they spoke to me."
},
{
"reviewID": 7984695,
"hotelid": 1569,
"userName": "me99",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Newark, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff and nice rooms.",
"frequencyID": 1,
"title": "Great hotel!",
"comment": "Had a great time. Very nice and comfortable. Really enjoyed the continental breakfast. Staff was very friendly and helpful! Will definitely stay here again!"
},
{
"reviewID": 7984825,
"hotelid": 3054,
"userName": "Cyndee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charleston, SC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The rooms and bed are clean and comfortable.",
"frequencyID": 3,
"title": "Belvoir Indianapolis Downtown",
"comment": "A wonderful experience. the hotel was very clean. The beds were cozy and comfortable. The staff is very friendly and helpful. A few features that added to the stay is Starbucks in the lobby and in the room. I also dined in the hotel restaurant. The meal was outstanding and comparably priced to the area. I really like the Green card perk too."
},
{
"reviewID": 7985237,
"hotelid": 3052,
"userName": "Kozy1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Try to get a high floor to rise above the noise of busy Canal Street in front of the hotel.",
"frequencyID": 2,
"title": "Overall A Pleasant Stay",
"comment": "This hotel is well- appointed and well maintained, and the staff is generally friendly and helpful. I received all the Gold perks including upgrade, internet and late checkout. Being able to print from internet computers in the lobby for free was a nice perk as well. The hotel is located close to two different subway lines, making it easy to get Uptown for shopping and shows."
},
{
"reviewID": 7986582,
"hotelid": 344,
"userName": "Moshi",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great pool area and accommodating staff",
"frequencyID": 3,
"title": "Belvoir Gateway LAX Hotel",
"comment": "Location was ideal, near airport and major roadways. Staff was attentive (shower drain was clogged when we arrived and they fixed it promptly), housekeeping staff was very pleasant and helpful. Walls are paper thin, particularly between adjoining rooms and there is no sound barrier on bottom of adjoining door. Our neighbors were quite loud and it was a problem. Lots of hallway noise also. Bathrooms need updating, shower was very weak. Room was small, but nicely furnished and beds were nice. Gift shop terribly expensive for even the smallest things (like stamps). Pool area and deck chairs were great. Jacuzzi is tiny but great for a party of 2. Onsite food/drink too expensive. Parking behind hotel was a pain and dangerous for women."
},
{
"reviewID": 7986899,
"hotelid": 196,
"userName": "Altitude12",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great experience",
"comment": "Hotel was nice & comfortable. Great location. Overall great experience. Would stay here again."
},
{
"reviewID": 7988220,
"hotelid": 1726,
"userName": "KK15",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Awesome week!",
"comment": "We stayed here for a dance competition and the whole week was wonderful. Everything met my expectations and the room was great. Comfortable and clean!"
},
{
"reviewID": 7990214,
"hotelid": 344,
"userName": "OneHappyTraveler",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Austin, TX",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Consistently good!",
"comment": "Have stayed at the Belvoir Gateway a number of times and it consistently meets or exceeds expectations. It's always a pleasant stay!"
},
{
"reviewID": 7994118,
"hotelid": 691,
"userName": "Jodie86",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Maryland, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Worst features!!!!",
"frequencyID": 2,
"title": "Worse staff, features and room cleanliness",
"comment": "This was the worse hotel I have ever stayed at, it doesn't deserve a 4 star rating! At first, I chose this hotel to stay at because they informed me that their indoor pool is open until 11 pm on saturday, but when we got there they told me it's close. The staff at front desk told me that it will be open the next day at 8 am, we woke up early just to be told that it will not open until 10 pm! The room's trash wasn't emptied and I have to call for a new toilet paper. This hotel took $50 from my account without even notifying me! The staff is very incompetent. The restroom in the fitness center is very nasty, it has feces marks all over the toilet seat. This is the worse hotel ever!"
},
{
"reviewID": 7998258,
"hotelid": 196,
"userName": "jkhAZ",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Good stay, but expected more from club level room",
"comment": "Overall, my conference stay was fine. The staff were friendly and accommodating, the lobby and dining options were nice and the meeting rooms were comfortable. The location was great as well."
},
{
"reviewID": 7999221,
"hotelid": 421,
"userName": "Texan2012",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Texas",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not stay there if you have to check in or out using the front desk registration staff and system!",
"frequencyID": 3,
"title": "Disasterous Checkin",
"comment": "Our group of 90 guests arrived at the scheduled time on Sunday afternoon. The hotel registration staff was ill-prepared. The two clerks at the front desk were unable to process the guests. More guests, not affiated with our convention, kept arriving as well, futher congesting the lobby and creating havoc. This convention was scheduled months ago, if not years. The staff should have had a system in place to expedite the checkin of the 1500+ guests. The last member in our group received her room at 9PM, 5.5 hours after we arrived at the hotel. The Registration desk is a nightmare!"
},
{
"reviewID": 7999223,
"hotelid": 421,
"userName": "csapakrat",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "new york",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "employees were superb. location great",
"frequencyID": 3,
"title": "the best employees",
"comment": "bascome,pacheco,mcnair,prez,smith,hudson employees were gracious,professional. they made the stay a joy. the location cannot be beat."
},
{
"reviewID": 8000443,
"hotelid": 270,
"userName": "Lisa37",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Milford, CT",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable, Clean, and Cordial",
"frequencyID": 2,
"title": "This hotel is excellent in every way.",
"comment": "Our recent stay was very pleasant due to the cordial staff, excellent facilities, and very clean and beautiful rooms."
},
{
"reviewID": 8000451,
"hotelid": 693,
"userName": "JCVA",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location. Bad service and smell. Dated.",
"frequencyID": 2,
"title": "Great loaction, Not so good otherwise.",
"comment": "Location was absolutely perfect. However, the hotel had a strange smell, was dated and maid service did not clean my room during my two night stay. No water pressure. Parking is outrageously expensive. It did appear to have a great indoor pool. I did not have the opportunity to enjoy."
},
{
"reviewID": 8000512,
"hotelid": 115,
"userName": "CorpPlannerLK",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "St Petersburg, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic meeting space!",
"frequencyID": 3,
"title": "Great facility for business travelers and meetings.",
"comment": "Amazing meeting space, fantastic food, friendly staff (especially Benny in Banquets)!"
},
{
"reviewID": 8000513,
"hotelid": 1177,
"userName": "danishayne",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Guttenberg, NJ",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location.",
"frequencyID": 1,
"title": "Very comfortable stay",
"comment": "The hotel was really nice. The bed was very comfortable. Didn't notice the closet till right before we left. No robe. No fridge. The tv remote poorly worked. Otherwise, a perfect stay."
},
{
"reviewID": 8001561,
"hotelid": 664,
"userName": "lovintocruise",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "11/2011",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Multiple buildings, beachfront may not be the best view--harbor side is great too.",
"frequencyID": 4,
"title": "repeat stay",
"comment": "Stayed here 4 nights nov 2011 after a cruise. Found it to be a good place. Clean, convenient location, Got a little familiar with the layout of Ft Lauderdale. This year we are staying 5 nights, and to make the most of our time there I have been in touch with concierge James who has been giving me ideas on where to go and what to do before we arrive again after our cruise. So thank you James."
},
{
"reviewID": 8005057,
"hotelid": 83,
"userName": "alisond",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Universal City, Burbank, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Noise problems",
"comment": "This is a lovely hotel with outstanding staff but the sound insulation is very poor. The first night of our visit was fine but the second, sleep was impossible due to noisy above and next door neighbors. Security dealt with the first and I with the second but it ruined a great stay"
},
{
"reviewID": 8005941,
"hotelid": 2011,
"userName": "BusinessTraveler1979",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not expect to accomplish any work requiring internet access unless you have your own mobile device and are tethering.",
"frequencyID": 4,
"title": "Great people; poor execution",
"comment": "The restaurant staff at the hotel is the only reason I have revisited this property. Candidly, as a business traveler, the property's lack of investment in a usable internet (even for a price) was a huge issue. Not being able to access the internet costs my firm business as we typically work from the hotel logging into client sites. They only compound the problem at this property by charging for the internet. It is ridiculous. Either A) charge for the internet but provide great internet service or B) don't charge for the internet but provide great internet service. It is a common business standard and I have never had an issue at an BPG property previously."
},
{
"reviewID": 8006062,
"hotelid": 468,
"userName": "Belle4236",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Jacksonville, FL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Expect large crowds and a busy atmosphere",
"frequencyID": 2,
"title": "Very Pleasant Stay",
"comment": "Very nice accommodations. Rooms were nicely appointed and up to date. Pool was nice and clean. However, did not like having to pay a daily parking fee. We would definitely recommend staying here."
},
{
"reviewID": 8008436,
"hotelid": 1364,
"userName": "timmy2",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Olive Branch, MS, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "You have to walk through a gauntlet of less than desirable street people on your way from the hotel to the ball park",
"frequencyID": 2,
"title": "one of my worst experiences",
"comment": "We left our room immediately after check-in for the ballgame. When we returned, the room temp was 80 degrees--AC not generating cool air. After repacking all of our things, we were directed to a different room; someone was already occupying the room. Now we are standing in the hall way with a bewildered look on our face--orphaned from both rooms. Through the help of your maintenance man (Rodney) we were dircted to a third room (on another floor), and then finally, back to the second room--all of this late in the evening. Not a good day."
},
{
"reviewID": 8008476,
"hotelid": 802,
"userName": "tdeac1cam",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "WAS a good hotel",
"frequencyID": 4,
"title": "5th time the worst time",
"comment": "Have been to this hotel 4 times before and always loved it... This time not so much.. was the 12th hotel on a 12 day trip.. I stay at over 100 hotels a year and this was supposed to be the easiest stay. Booked a 2 bedroom suite with a balcony and river view. Had never had the balcony before just a river view and was traveling with others so looked forward to a 2 bedroom suite. FIRST the 2 bedroom suites here only have 1 full bath between the 2 of them. Next upon arrival was given room keys and went to room..ok 5th floor thought all balcony rooms on lower but ok. We go into the room...large sitting room.. and 15 steps up to the bedrooms.. ok heave luggage after 12 days how are we going to get bags up there?? Go upstairs first room king bed has view of parking lot? second room has a peaked roof shutters that are screwed shut and if I open their blinds I see the roof??. I go downstairs and ask why I don't get the room I was confirmed for??... oh the people that were in it decided to stay another night and we are full booked so we upgraded you... How is this an upgrade?? I have no view, no balcony and I could never get my luggage up all those stairs..oh sorry thats all we have I can give you some BPG points and $100 off... at this point fine I'm really tired...even more tired after I didn't sleep..on the top of the hotel you hear the trains!!! a lot!!! and didn't think about it but I purposely booked a room without a kitchenette because they make me nervous (had hotels with cockroaches) - sorry you didn't enjoy your stay but it was an upgrade I can't offer you any more --- needless to say I WILL NEVER BE BACK - property and cleanliness of rooms is also way below par for a Belvoir since last time I was here...all leaves on property guaranteed are from winter and this is July...and if you want to keep your meal in your stomach don't look at the corners or in the vents by the windows in the restaurant I think the dust has been collecting since they opened.>!"
},
{
"reviewID": 8008478,
"hotelid": 421,
"userName": "Fremont",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Instructions for Individual Occupants Billing",
"comment": "While on the phone prior to arriving for our stay, I requested that each occupant should receive a separate bill instead of one bill for all. After being assured that this would be done, we were presented with a bill whose total was addressed to only one of the occupants. We successfully corrected this error, but only after asking to speak to a manager. The desk emplyees insisted that they were never instructed on how to individualize a bill, that is to make the change that we were requesting. THe manager was most courteous and totally helpful."
},
{
"reviewID": 8008496,
"hotelid": 321,
"userName": "Kikexx1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lima, Peru",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Good value",
"comment": "I chose this hotel for it's location.Rooms are confortable,although sofa bed in one ocassion had worn down matress and staff said \"that's the way they are\"."
},
{
"reviewID": 8011240,
"hotelid": 756,
"userName": "Kat2012",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Jose, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Difficult to find parking",
"frequencyID": 4,
"title": "Poor House Keeping",
"comment": "I have been staying at this hotel for over 12 years now and unfortunately my stay each time seems to get worse. This time it was housekeeping, they did a poor job, the tub was never cleaned, the shampoo, conditioner etc...was not replenished. The towel mat was missing. All this happened, after I mentioned it to the housekeeping manager. I can't stay here any longer after putting up with it for so many years. I'll take my business to another Belvoir or hotel all together."
},
{
"reviewID": 8022842,
"hotelid": 1130,
"userName": "Atpj",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maryland",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Amy in room service should not be preaching her religious belilefs to guests",
"frequencyID": 3,
"title": "BPG Gold - what's the point?",
"comment": "I have been an BPG Gold member for 15 years and this is the ONLY hotel that the only \"benefit\" is 24hours of free internet. At Grandbourne properties around the world I've received room upgrades, breakfast, at least a \"thank you\" for making it to Gold. And at this hotel? A big fat NOTHING. Oh, and as an aside, there WERE club level rooms available so it wasn't that. Other than that, it's in pretty decent shape for an older hotel, great view of the lake from the higher floors lakeside."
},
{
"reviewID": 8022936,
"hotelid": 196,
"userName": "Glynne",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Location",
"comment": "I loved the hotel. The room views were great, the staff was helpful and accomodating, hotel in a great location with lots of services nearby. I was not happy that some of the bell staff was not very knowledgeable and the room cleanliness was not what I expected for a Belvoir."
},
{
"reviewID": 8023148,
"hotelid": 377,
"userName": "jams",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, noisy at all hours because of cheap, thin walls.",
"frequencyID": 2,
"title": "Walls are way too thin",
"comment": "I enjoyed my stay at your hotel but the walls were extremely thin. I could hear the people next door having a normal conversation, the crinkiling of plastic ( I assume they balled it up to throw it away), and the movement of the hangars in their closet when they went for their wardrobe.I cold hear people in the hallway at all hours as well. This to me is pretty inexcusable. I understand hearing noisy neighbors who are rowdy and drunk, but this was normal noise that I could hear as if they were in my room with me! I also requested an ocean view upgrade, which was granted (partially). We were on the fourth floor and could hear everything going on in the pool, so I requested another room, which they couldnt accomodate. That was fine as the pool noise wasn't so bad but the club music going on til about 1 in the morning Saturday night was pretty dissapointing as well, especially because I had already requested to be higher up to avoid this but could not be accomodated. I believe that your hotel is nice, but if you want us to be \"wowed\" by something other than the lobby, invest in some non-connected rooms with thicker walls so that other guests can enjoy their privacy and sleep when their neighbors are conversating, packing, or even changing clothes. A walled bathroom would be nice too."
},
{
"reviewID": 8023299,
"hotelid": 3205,
"userName": "JandL1",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Pittsburgh, PA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "How to make your room cool so you can sleep!",
"frequencyID": 3,
"title": "Couldnt sleep",
"comment": "First nite music outside played loud& late."
},
{
"reviewID": 8023313,
"hotelid": 1162,
"userName": "Nspeller",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Everything is an extra cost",
"frequencyID": 4,
"title": "Hidden fees",
"comment": "When I looked online it made it seem like everything was included. I had to pay extra for a microwave in my room and parking. It really wasn't worth it. It was small and cramped. The best thing about the room was not being in it, but being in the pool."
},
{
"reviewID": 8023332,
"hotelid": 196,
"userName": "Sherri2",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and helpful staff.",
"frequencyID": "",
"title": "Appreciation and feedback",
"comment": "We appreciated your great location and the dedication of your staff. Diana in the bar was particularly helpful."
},
{
"reviewID": 8023347,
"hotelid": 48,
"userName": "GeorgiaPeachy",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Middle Georgia",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "convenient to the airport",
"comment": "a renovation would be great; the carpet and walls tell the age. the room was very warm when I checked in; it improved. the flat screen is very nice; additional outlets would be helpful for the business traveler with multiple devices."
},
{
"reviewID": 8023398,
"hotelid": 377,
"userName": "JOKE",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Its far from the south side of the island where most of the excursions will take place.",
"frequencyID": 4,
"title": "Very clean",
"comment": "Great pools and spa. Room was clean, fresh and bed was wonderful. Sound proofing walls were a plus. The hotel restaurant menu was very limited and not many options for a large family."
},
{
"reviewID": 8023423,
"hotelid": 1776,
"userName": "Eric101",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ohio",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Close to convention center.",
"frequencyID": 2,
"title": "Needs improvement",
"comment": "Hotel lobby and bar area are nice, room was comfortable, but stains on carpet. Bed was very comfortable. Price does not match the rooms."
},
{
"reviewID": 8023593,
"hotelid": 1021,
"userName": "FloridaNative1",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hernando Beach, FL",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good value, nice atrium and location.",
"frequencyID": 4,
"title": "One Critical Flaw Mars Good Tampa Airport Hotel Value",
"comment": "I live one hour north of Tampa and this hotel is one of several in Tampa that I use when I visit for meetings, concerts and flights. Over the years, I have stayed at the Belvoir Suites Tampa Airport more than 20 times and am therefore quite familiar with this hotel."
},
{
"reviewID": 8023602,
"hotelid": 1564,
"userName": "TCB2012",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boca Raton, FL",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "I have had several good experiences here in the past, but unfortunately the service was well below par this time around.",
"frequencyID": 3,
"title": "Average",
"comment": "I stayed here for three nights during the Florida Bar exam. While the staff was pleasant, my bathroom was really gross. The bathtub drain was so clogged that by the end of a 5-minute shower, you were wading in 6 inches of filthy, scummy water. We contacted maintenance, but it was never addressed. We arrived home after the test to find that the safety latch on our door somehow closed, so we couldn't get in. The maintenance man came immediately, but it was a little disconcerting to see him literally break down the door to get into our room. Housekeeping staff seemed to congregate outside of our room, which was at the very end of the hallway. They were so unbelievably loud that I had to wear earphones and use a white noise app on my phone just to study. They also failed to replace hand towels and a bathmat. Finally, on the first night we ordered room service. We ordered a club sandwich, but the server brought a Caesar salad, then looked at me incredulously when I told him the order was incorrect. He finally brought the sandwich, but the order was still wrong. We asked for no mayo, but it was slathered in mayo and it came with fruit instead of fries. I caught the server in the hallway and let him know it was still incorrect but he never returned with the correct order. Since we had to be up at the crack of dawn for the most important test of our lives, we gave up and went to bed."
},
{
"reviewID": 8023616,
"hotelid": 1959,
"userName": "Doire",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Prefect location for family.",
"frequencyID": 3,
"title": "This hotel has great location for vacation",
"comment": "Very convenience go to restaurant & shopping center. Nice hotel, comfortable bed, high speed internet. The mostly we like you could walking down the way can found some small restaurant overthere, not"
},
{
"reviewID": 8023670,
"hotelid": 756,
"userName": "Christi2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Coventry, CT",
"arrivalMonth": "7/2012",
"datePosted": "7/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Not bad for the price.",
"comment": "The hotel is shaped like a castle, which is exciting, but it is clearly a older hotel inside. We had asked for early check-in the day before and were told it wouldn't be an issue. When we came to check it, we were greeted with a rude employee that inform us \"That's not a guarentee, its only a request.\" The rest of the 1 night stay was uneventful."
},
{
"reviewID": 8023847,
"hotelid": 1236,
"userName": "LoveMovies",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Wont be back",
"comment": "The hotel feels and look old with a decent size room but the service is lacking. I will not stay here again."
},
{
"reviewID": 8023893,
"hotelid": 102,
"userName": "Cody8",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Peoria, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's low class and smells awful",
"frequencyID": 3,
"title": "Horrible",
"comment": "This hotel smells old, mildewed, and hollow. It looks as though all the low class staff is also & or has family members as guests which makes it that much more unattractive. $5 happy hour only consisted of three items one of which was what looked like a frozen bread pizza? Never coming back....My 12 year old didn't even want to stay."
},
{
"reviewID": 8023911,
"hotelid": 468,
"userName": "EmsGot419",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "SF",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This is our second stay @ Dolphin. Seemed like nothing changed since our first stay 5 or 6 yrs ago-bathroom needs to be updated. it's too small and needs more lighting, both the shower and powder area. Clogged tub and broken fixtures need fixing before checking in guests. Bed skirt was dirty. Restaurants/Food are over priced. Not allowed to call Food delivery from outside restaurants.",
"frequencyID": 4,
"title": "Near Epcot and Hollywood Studios",
"comment": "Nice location. you can see fireworks from Epcot and Hollywood Studios. Comfortable beds. Transportation to and from parks are excellent. Nice swimming pools. Attentive housekeepers."
},
{
"reviewID": 8023968,
"hotelid": 377,
"userName": "Anonymous",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Hawaii, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Rooms are not as nice and modern as the common areas of the hotel.",
"frequencyID": 3,
"title": "Suite not sweet at all.",
"comment": "Disappointed from the moment we entered the suite. For the price we expected the rooms to be a bit more up-dated and up-kept. Walls had different finishes of paint and there obivious scuff marks on them. Hide away bed did not sit flush on floor and bedding was dirty, like some one stepped on it with their shoes. Light bulb over dinning table was burnt out. Both balconies were dirty, I don't think they mop balconies at all. Big problem with me I got two babies. Telephone receiver still had make up and oil from previous guest on it. Carpet around ice box was wet, drinking glasses had water stains on it. We called front desk they had supervisor from housekeeping come up and check it out. She did apologize however, she never checked to see if issues we resolved. Ice box still leaked because door did not shut good. Had to put babies antibiotics on ice to keep cold. Glasses we never replaced, balconies were not left any better then they were before. If it wasn't for the pools the entire stay would have been a disaster. I do believe in the saying, \"you get what you pay for\", but this was a huge disapointment, To top it off, at check out we were not ever asked how was our stay. I think this hotel is into mass production, getting people in and out. No personalization at all. Awe! as say in Hawaii"
},
{
"reviewID": 8024152,
"hotelid": 353,
"userName": "JR63",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "elevators are atrocious- takes 10 minutes to get to floor",
"frequencyID": 4,
"title": "elevator mayhem",
"comment": "The new elevators require each person to punch in their desired floor before entering the elevator area and being assigned a specific elevator that will take you to your floor. On several occassions we waited 10 minutes or miore before the elevator came"
},
{
"reviewID": 8024169,
"hotelid": 421,
"userName": "fg01",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "ny",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "great location",
"frequencyID": 2,
"title": "extremely crowded",
"comment": "nice hotel, good location"
},
{
"reviewID": 8024292,
"hotelid": 434,
"userName": "Eeth",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very good location with lots of restaurants nearby.",
"frequencyID": 1,
"title": "pros and cons",
"comment": "Pros: The beds were great and the room was clean and comfortable."
},
{
"reviewID": 8024295,
"hotelid": 353,
"userName": "Max33",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Wisconsin",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is under renovation",
"frequencyID": 1,
"title": "Poor Staffing for check-in/out",
"comment": "Getting into the hotel was quite a hassle, but the departure was a nightmare. I feel it was due to low staffing and poor check-out procedures. However, the staff was always polite and accommodating throughout the week -- they went above and beyond the average service time and time again. Once the renovations are done, I would recommend the hotel if they increase their staff as well."
},
{
"reviewID": 8024429,
"hotelid": 1137,
"userName": "Eddy540",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "new jersey",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very helpful and professional staff",
"frequencyID": 1,
"title": "My stay at the Belvoir",
"comment": "I rented the room for my sister in law to have a special day away with the family."
},
{
"reviewID": 8024430,
"hotelid": 2019,
"userName": "scflmh",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "very disqppointed",
"comment": "My room was small, located just outside of the ice machine which is extremely noisy, and the bathroom toilet had ap power flush that I'm sure woke up the entire floor."
},
{
"reviewID": 8024573,
"hotelid": 3089,
"userName": "AngieB82",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very clean, comfortable and friendly!",
"frequencyID": 2,
"title": "Highly Recommend!",
"comment": "Great stay. We will be writing this hotel down for future stays when in Atlanta area. The staff was very friendly and helpful. The breakfast was A1."
},
{
"reviewID": 8024576,
"hotelid": 468,
"userName": "king2",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Its very clean,immaculate",
"frequencyID": 2,
"title": "Nice Room",
"comment": "Great Facility. However, they charge you for internet service and bottle water $10.00 a day.Where you use it or not.and then $15.00 a day for self parking. The price of the room is expensive enough."
},
{
"reviewID": 8024595,
"hotelid": 196,
"userName": "MikeC27",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Santa Clara, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's location is a bit inconvenient",
"frequencyID": 3,
"title": "Very disappointed",
"comment": "There were two problems. I was upgraded to a suite which was greatly appreciated. The problems were: 1) the walls were paper thin. There were some noisy kids next door and I heard every word they said. 2) the following morning while taking a shower, the tub filled with water and didn't drain properly. When checking out I mentioned the problems to an agent named Mr. Mancini and he said they would try harder on my next visit. Well, that's not going to happen."
},
{
"reviewID": 8024642,
"hotelid": 353,
"userName": "Tales2012",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bad elevators",
"frequencyID": 4,
"title": "Consider the Elevators",
"comment": "The elevators in this property are the worst I have ever experienced. The system of not being able to select your floor when on the car is terrible. Whatever the computer is supposed to do, it does not work to control capacity. I almost missed my flight when I left the hotel as I had to let 4 cars pass me as they were all full. I finally had to take an elevator to the top floor just so I could have an empty car to go down on !"
},
{
"reviewID": 8024690,
"hotelid": 392,
"userName": "carol25",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "SD",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Always nice to stay at the Belvoir",
"comment": "We always enjoy our stay at the Belvoir - the rooms are clean, bathrooms are spacious and the beds are great! The buffet breakfast was OK - the food could have been hotter. Overall, a great place to stay."
},
{
"reviewID": 8024711,
"hotelid": 3205,
"userName": "JJK123",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Location too spread out.",
"frequencyID": 4,
"title": "Busy, noisy, understaffed",
"comment": "The Club Room was a good example of how understaffed and unprepared the team was for the amount of guests on the weekend we stayed at the hotel,.There was a young women working alone in the Room, who by her own admission never worked the Club level before that day. No coffee, minimal food, tables un bussed. On of the reason that we chose this property was due to having a Club Lounge."
},
{
"reviewID": 8024854,
"hotelid": 430,
"userName": "Kaydell33",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Very comfortable",
"comment": "The Boston Belvoir was very comfortable and convenient. The access to indoor shops and restaurants as well as to close by attractions is just wonderful. My room was very comfortable and quiet. I had restful nights for my entire stay."
},
{
"reviewID": 8024858,
"hotelid": 813,
"userName": "PeterE80",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "You CANNOT beat this location when you are in Syracuse for a University event.",
"frequencyID": 3,
"title": "Nice Hotel Perfect Location",
"comment": "We all already know what to expect from a Belvoir Hotel. The rooms are clean & comfortable (and quite LARGE vs. most other hotels) and the staff is trained very well....and is very friendly. This Belvoir is right on the SU campus and just a few steps away from the heart of the campus, Marshall Street."
},
{
"reviewID": 8024977,
"hotelid": 33,
"userName": "TrackThrowsCoach",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fredericksburg, VA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Safe location",
"frequencyID": 2,
"title": "COMFORT AND CONVENIENCE",
"comment": "The location of this hotel was superb. We felt safe in the area and loved the free parking in the garage. Hotel is also attached to a wonderful mall with great eateries. Awesome fitness center. Only problem we had was breakfast was supposed to start at six and they were not close to being ready to open at 6:15. We had pre-payed but front desk staff politely refunded our money due to our schedule causing a conflict with the late opening."
},
{
"reviewID": 8025127,
"hotelid": 1266,
"userName": "GThomas27",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Irvine, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You won't be disappointed if you stay here :)",
"frequencyID": 3,
"title": "Great deal with BPG Points",
"comment": "Hotel room was better than expected, great view, and everything was clean."
},
{
"reviewID": 8025240,
"hotelid": 1162,
"userName": "Airking",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff! Great pool area for kids. Nice outdoor bar with plently of sports on the TVs for dads!",
"frequencyID": 4,
"title": "Transportation",
"comment": "Transfers to and from MCO are a costly. Call the hotel directly to get the name / number of the car service they use. I found it to be the same cost as using a name shuttle service."
},
{
"reviewID": 8025308,
"hotelid": 115,
"userName": "Mudsom",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Birmingham, AL",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "very clean, professional staff",
"frequencyID": 2,
"title": "room comfort",
"comment": "The room was clean, very decorative, but lacked customer comfort such as refrigerator, no suitable restaurants surrounding the hotel and the ones housed internally are too expensive."
},
{
"reviewID": 8025313,
"hotelid": 434,
"userName": "LMK1907",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Pittsburgh, PA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Decent hotel stay",
"comment": "Generally, this hotel is nice and up-to-date. I really liked their option to stay \"green\" by declining housekeeping services, which goes the extra mile by presenting incentives to do so. Housekeeping services and food left something to be desired."
},
{
"reviewID": 8025347,
"hotelid": 881,
"userName": "PLT1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hood River, OR",
"arrivalMonth": "7/2011",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "No worries.",
"frequencyID": 2,
"title": "Super convenient",
"comment": "The perfect place to stay when flying in or out of Portland. Nice, clean rooms, timely shuttle service, friendly staff, great food, excellent room service, well-equipped gym and pool area. Management seems to be on top of everything."
},
{
"reviewID": 8025381,
"hotelid": 430,
"userName": "vevg",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Concierge",
"comment": "The Concierge Saturday morning, July 28th was not helpful and rude."
},
{
"reviewID": 8025696,
"hotelid": 1137,
"userName": "Country",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Never to stay at this one and beware of the AC, tub being clogged, very dirty and cockroaches",
"frequencyID": 4,
"title": "THE WORST HOTEL IN THE WORLD",
"comment": "This hotel costed so much and not worth it. It took forever for the reception to come to the desk. Our room was so hot, we turned the AC and the tempreature would go up. We called the reception and transferred us and the guy told me that the security told us what the problem was and I never called down before. So they send the security and did something and still it was not working and then after one hour it actually worked. the room was dirty, dusty. We had cold water in the morning and tub was clogged. The water would not go down. I found out that other friends had stayed in the same hotel and had the same situation and their room had cockroaches. And they charge over 115 dollars per day and you get a mom and pop style of hotel. DO NOT EVER STAY AT THIS ONE. And they never apologize or make your stay satisfied. I am shocked that the health department has not come."
},
{
"reviewID": 8025730,
"hotelid": 743,
"userName": "RickP23",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Weird Elevators/Inconsistent Rooms",
"comment": "I found having to use your room key in the eevator annoying. other guests, even staff tend to stand right in front of the key entry, and the light blue lights on the buttons were difficult to see, I never knew if each guest needed to use their key, I had an evtra ride 2 floors up once. It was also odd, I had 2 free bottles of water every day, others had 1, others none, even though they were BPG members. I didn't find the coupon for $5 off if the maids didn't make your room until I was checking the room as I was checking out and found in the nightstand drawer."
},
{
"reviewID": 8025745,
"hotelid": 664,
"userName": "Thegirls12",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": "",
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 3,
"title": "Great hotel on beach",
"comment": "I have been staying at the Belvoir Yankee Clipper since my early twenties and continue to come back as it is beautifully located on the beach. This last trip I brought my nieces with me and they loved the pool and easy access to the beach. The hotel maids were very nice and friendly. The place looks great with all the renovations."
},
{
"reviewID": 8025880,
"hotelid": 460,
"userName": "KToronto",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location!",
"frequencyID": 4,
"title": "A Seattle main-STAY",
"comment": "This is a great multi-purpose hotel in terms of business and pleasure. The public areas are relaxing and vibrant (with guests)."
},
{
"reviewID": 8025883,
"hotelid": 1523,
"userName": "Chris2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Staten Island, NY, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Additional Resort Fees",
"frequencyID": 2,
"title": "Great Hotel with Hidden Costs",
"comment": "This is one of the cleaniest and nicest Sheration Hotels or any hotels I have ever stayed at. Unfortunately it losses a top rating because of its location (not the best views, no beach, and a cab ride to everything) and there were also resort fees charged at $15 per day and a one time additional $12+ resort charge. This is a great hotel, but it is not a resort! None of this was advertised on the BPG website."
},
{
"reviewID": 8025893,
"hotelid": 2019,
"userName": "Stu1941",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "London, Ontario",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "exceptional staff",
"frequencyID": 1,
"title": "Respect",
"comment": "As a Canadian who seldom is able to get away for a few days this hotel far exceeded experiences at similar Shearton Hotels in Ontario. The staff where exceptional in all ways and we were treated as BPG are meant to be treated. Highly recommend this hotel for anyone traveling in the Detroit area."
},
{
"reviewID": 8025916,
"hotelid": 1784,
"userName": "Buster",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Buster",
"comment": "The hotel staff was great with the exception of the cleaning staff. They fail to re-supply the room with the required articles such as towels, coffe creamers, shampoo. this was not a major item but could have help because of the convention schedule if this had been done. overall the hotel was great.Being able to have fresh cook eggs would be a great addition."
},
{
"reviewID": 8026118,
"hotelid": 196,
"userName": "siuc2001",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is overpriced for what you get. There are many better options in the same neighborhood.",
"frequencyID": 4,
"title": "Unmet Expectations",
"comment": "Upon arrival I was greeted with rude staff at check-in. I was not able to get a room until almost 5 p.m. despite having made reservations three months in advance. The hotel is dirty and outdated from the lobby areas to the rooms. Staff was unpleasant the entire time and the concierge provided inaccurate information on two occasions. I stay at Sheridan hotels often and this was by far the worst. After paying almost $1000 for my stay I requested a late checkout for 1:30 and was told no (despite having to wait until almost 5 p.m. to get a room at check-in). But, I was told if I signed up for the rewards program they could allow the late checkout--just another sign they didn't truly value my money or my stay."
},
{
"reviewID": 8026157,
"hotelid": 1776,
"userName": "boogie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Edmonton, AB, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff",
"frequencyID": 2,
"title": "THis hotel meets our needs",
"comment": "We were there for a conference and as you can expect the hotel was virtually full however, the staff at the hotel were very effective in meeting our needs. Hard workers and pleasant demeanor"
},
{
"reviewID": 8026166,
"hotelid": 344,
"userName": "Libby07",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location to airport for quick arrival or departure to/from LAX.",
"frequencyID": 3,
"title": "Great location, disappointing rooms",
"comment": "Great location of hotel next to LAX airport for those needing a quick arrival or departure; however, this and other Belvoir's I have stayed seem to need updates/upgrades to their room decor and bathrooms. The bathrooms are poorly lit and the showers slow to drain. I've stayed at 2 different Belvoir's during the last month and both bathrooms smelled like mold. The pink/red mold on the shower curtain was clearly visible so not sure why those aren't replaced regularly by housekeeping. Surely it can be seen and smelled. Other than that, this particular hotel location worked out great for us as the shuttle ride to the airport was less than 5 minutes."
},
{
"reviewID": 8026256,
"hotelid": 1138,
"userName": "PJ35",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Ideal Location",
"comment": "The hotel totally met our needs for access to locations we were interested in north of the bay. In around 40 minutes we could reach the Sausalito ferry for a day in San Francisco without the hassle of driving in the city. In less than one hour we could reach Muir Woods, Point Reyes, Sonoma, and Napa. An unexpected surprise were several excellent, San Francisco quality restaurants minutes from the hotel in Petaluma. Lastly, the hotel was very well kept and clean."
},
{
"reviewID": 8026420,
"hotelid": 1546,
"userName": "Frustrated513",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cincinnati, Oh",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nice hotel but horrible internet.",
"frequencyID": 3,
"title": "Horrible Internet",
"comment": "Very nice hotel with antiquated internet that is difficult to manage through and lacks capacity. Several times recieved messages indicating maximum number of users reached and try again later. Definately not sufficient for a business traveler. Shuttle to local area was very convienent and useful. Fine hotel for a pleasure traveler. However, the internet alone makes this non-recomendable."
},
{
"reviewID": 8026507,
"hotelid": 166,
"userName": "Marge10",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Morristown, NJ",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is close to everything.",
"frequencyID": 2,
"title": "Incredible facility and staff",
"comment": "The hotel is absolutely beautiful and comfortable. The room was cozy and elegant at the same time. Wonderful food and service in \"Tastes\" restaurant. Best dry gin martini."
},
{
"reviewID": 8026908,
"hotelid": 662,
"userName": "gumby1111",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "A little Disappointing",
"comment": "i have stayed here in the past and always been extremely happy. with the exception of Jammy at the front desk the rest of the staff left me Flat. I had problems trying to get the shuttle set up for the airport the person who answered the phone did not know what was going on put me on hold twice and after five minutes on hold i gave up. I still have not received my points for choosing not to use made service. I will be back i hope it returns to my previous experiences. The food at the restaurant was great the service not so much"
},
{
"reviewID": 8027099,
"hotelid": 1047,
"userName": "Sister66",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The dacor was nice. Staff was somewhat accommodating.",
"frequencyID": 2,
"title": "Family Reunion",
"comment": "about 20 members of our family stayed at this Belvoir during our family reunion. The group rate was prearranged as well as free parking but the staff seemed not to know about the free parking. It was only after I spoke with the front desk supervisor on date of check out were our bills adjusted. Also we had to ask for maid service. For Belvoir I thought that was a given."
},
{
"reviewID": 8027184,
"hotelid": 951,
"userName": "Janice2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Warwick, NY 10990, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "CLEAN!",
"frequencyID": 1,
"title": "Impressive",
"comment": "We were extremely impressed! Clean, friendly, comfortable, beautiful place. We spent two days at the shore, but I think your pool & hot tub were the biggest hits of our mini-vacation. Your staff was very helpful as well. Thank you so much for making our only two days away so memorable & comfortable!"
},
{
"reviewID": 8027251,
"hotelid": 353,
"userName": "CRBY",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ponchatoula, LA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is under renovation.",
"frequencyID": 3,
"title": "The staff was great!",
"comment": "Each year my organization arranges their convention in hotels that will accomodate the entire group, usually 1000 to 1500 particpants take part each year."
},
{
"reviewID": 8032010,
"hotelid": 1726,
"userName": "15underpar",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "greensboro, nc",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The upper floors on the ocean front side give a great view!",
"frequencyID": 2,
"title": "Great place to stay",
"comment": "I reserved two rooms for some family members. They were pleased with the hotel with one exception. Room 319 is near part of the roof and they had an ant invasion in the bathroom. The ants did not stay the whole time, they just visited. To the hotel's defense, I forgot to call and let someone know about the issue."
},
{
"reviewID": 8032180,
"hotelid": 460,
"userName": "MScottW2012",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Average Hotel. Clean. Erroroneously Charged.",
"comment": "Rather average hotel. Room and facilities were clean. After I had left I got an updated bill with an erroroneous charge for $16.xx for room snack. I called and they said they'd credit my CC but only after I had insisted aggressively I had not touched the snack trays in any way."
},
{
"reviewID": 8032184,
"hotelid": 353,
"userName": "tarzen",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great and courteous staff",
"frequencyID": 3,
"title": "Enjoyed staying at Belvoir New Orleans",
"comment": "From the time we arrived the staff were helpful and courteous. Unloading luggage and parking was simple with a lot of help from the staff. I enjoy working out everyday and the hotel exercise room was excellent. It had free weights which I always use and most hotels do not have them in their exercise rooms. The starbuck coffee in the room was a real treat. I made coffee every day in the room and there was always a sufficient supply of starbuck coffee to enjoy. My view from the 40th floor was nice and the room was quiet and comfortable. Pillows were great an my wife and I had a good night sleep every night. I rate the Belvoir New Orleans as excellent. The only change I would like to see is that I could change the channel on the TV in the exercise room. I like to watch Fox news and not CNN and I would like to have that choice if no one else is watching the TV."
},
{
"reviewID": 8033695,
"hotelid": 460,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Caracas, Venezuela",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Have an excellent Fitness Center",
"frequencyID": 3,
"title": "A pleasant stay in Seattle",
"comment": "This is the best hotel used to be and know the heart of Seattle during the summer. they have an excellent attention, impeccable service and a very good location in the city, so I can walk quietly and take my time to know many details of it. And in addition, have a spacious and well equipped Fitness Center to not interrupt my training routine."
},
{
"reviewID": 8035984,
"hotelid": 350,
"userName": "Knights",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kansas, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Plan on a good walk to get to downtown area.",
"frequencyID": 3,
"title": "Hotel was very clean.",
"comment": "We visited Alaska for our fist time to get a feel of Alaska. We fished and the hotel had a freezer for our fish which was great. The room was very clean. I was disappointed however that the room I reserved on the 11 the floor with a mountain view had been given away, we ended up on the 10th floor looking down on the street. Tried to purchase items from the spa their Glacial Mud but they where sold out, which I could not understand at all. Guest services not the friendliest group, except the \"bell hop\" who was working so hard and still smiled."
},
{
"reviewID": 8039354,
"hotelid": 83,
"userName": "LMLM",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and staff.",
"frequencyID": "",
"title": "A Wonderful Stay",
"comment": "When we arrived, Max took such great care of us and made sure we had an enjoyable stay. His customer service was outstanding. Of course can't forget Poncho's wonderful smile and greeting as well. Even Elle (baggage area and Bill restaurant) remembered us and took excellent care of us. Our stay was fabulous."
},
{
"reviewID": 8045608,
"hotelid": 3054,
"userName": "SRK1984",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Wayne, IN, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Location is great! Nice restaurants nearby..",
"frequencyID": 2,
"title": "Needs improvement",
"comment": "The location of the hotel is great! Front desk staff mostly very moody and un-welcoming.. They always had an attitude during my 6 day stay which was very frustrating. I also had an experience with a very rude cleaning lady with an awful attitude. Absolutely unacceptable! It's a rundown hotel and carpets, walls were dirty. The swimming pool is very old and needs renovation."
},
{
"reviewID": 8048442,
"hotelid": 1196,
"userName": "Greggndc",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Great Location but noisy room",
"comment": "The Pasadena Belvoir is beautifully located by the Convention Center and within walking distance to the many shops and restaurants in Central Pasadena. The hotel was immaculate and the staff were truly helpful. My criticisms are that the room was a bit noisy and not as cool as I would have liked. I was in Room 130 - which is rather convenient being on the main floor but it was located by the security door and its adjacent ice machine room. There was a lot of coming and going that was quite audible in the room. It should also be noted that rooms on this side of the first floor are bi-level rooms. Enter on one level with closet and bathroom and then descend 5 steps to the bed area. While it make for a bigger room - mostly because of tall ceilings - the arrangement of the furniture that would have been fine for a normal sized room -seemed a little lost in this space. The plus side of this room was the patio outside that was great for coffee in the AM. Because of the larger size of the room, the AC (which could not be set below 70) could not really keep up with the heat and cycled on and off on a regular basis. Despite these points, I would stay here again just not on this floor."
},
{
"reviewID": 8049760,
"hotelid": 1569,
"userName": "Unhappy99999999",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Swimming Pool Chaos",
"comment": "As usual pool is no diving etc, but with 8-10 young boys diving and monopolizing the pool to the extent that my grand-daughters (and many others) could not use the pool, I asked staff in the lounge area by the pool to get somebody to settle them down. They said they would, but wonder of wonders they NEVER DID!!! This is unacceptable."
},
{
"reviewID": 8050071,
"hotelid": 353,
"userName": "Katie61",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The hotel is currently being renovated and we heard drilling and pounding every day.",
"frequencyID": 2,
"title": "No rooms at the inn",
"comment": "Despite having made a reservation more than 6 months in advance, I was told there were no rooms available with two beds for the first night of our seven night stay. I was offered a room with a sleeper sofa or a king bed. As I was travelling with another woman, we wanted two beds but had to settle for a king bed the first night before we could get a room with two beds for the rest of our stay. The front desk staff was unapologetic and unhelpful. No offer of compensation was offered and I had to argue to get a $50 room credit. The next night we found a soiled bandaid stuck to the blanket on one of the beds and it took the housekeeping staff 45 minutes to come change the bed."
},
{
"reviewID": 8050115,
"hotelid": 353,
"userName": "Lynn43",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "San Jose, CA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Reconstruction causes problems. Beds and bedding excellent",
"frequencyID": 1,
"title": "Perks inadequate.",
"comment": "I stayed from 7/20-7/28. I did not have my linens changed but one time. I was rewarded wth only 2 \"green\" cards rather than 4. I expected better. Also, construction noise was worse than expected. Caused difficulty sleeping/napping. I'm disabled. I liked my room but it was not the room reserved, which was not ready. I d9d not receive compensation for the inconvenience. I am disappointed with the hotel policies."
},
{
"reviewID": 8050203,
"hotelid": 3205,
"userName": "Lackey23",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Enjoyable",
"frequencyID": 1,
"title": "I would return",
"comment": "This hotel was nice. For the most part the staff was friendly and helpful. The was one room service lady who accepted addtional payment who I regret paying after the second and third persons assured me it was included. Felt a little taken advantage of. Also you get 45 minutes of free internet per day."
},
{
"reviewID": 8058598,
"hotelid": 421,
"userName": "kandj39",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Omaha, NE, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Long lines to check in.",
"frequencyID": 4,
"title": "Good enough, but not great.",
"comment": "I have stayed at this hotel about 5 times over the last few years. The rooms are small and not overly modern or clean. It can be difficult to get a room with two double beds if you need to sleep more people. If you do, the rooms are very small for three or more people to stay in. The check-in lines are long and slow. What takes them so long to check people in? Seems like they are doing all kinds of typing and clicking and looking and searching and whatever it is they are doing. Should be easier and simple. I stood in a line of about 10 people checking in and had to wait over 20 minutes before I got to the front of the line. Luckily, I got there when I did as a bunch of people showed up after me and waited way longer. There was only three people working check-in and one guy in the corner working on a computer but not helping anyone. People in line were not very happy. The best part of the hotel is location, especially if you are going to the Times Square area. It is easy to get to lots of places from here walking. Easy to get a cab and friendly doormen. I stay here only when I need to be close to Times Square. Otherwise, there are way better choices. Oh, and no free wifi. What are they thinking? Just makes people mad."
},
{
"reviewID": 8058723,
"hotelid": 92,
"userName": "LoriStar",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "VA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Suites with room privacy.",
"frequencyID": 2,
"title": "This hotel has great features and great customer service.",
"comment": "Rooms are large and adequate. The only thing that could be improved is the check-in process and the parking unloading. It was a little lengthy due to volume of check-ins. But the staff was very friendly and efficient. The warm fresh baked cookies were a wonderful as well as complimentary bottled water. Great breakfast buffet. We'll definitely be back!"
},
{
"reviewID": 8058758,
"hotelid": 377,
"userName": "WseikoW",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Montreal, QC, Canada",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Make sure , when you arrive at checkin , and you have status , that they inform you of all that you are entitled to. I found new things out everyday , It would have been usefull info on day 1",
"frequencyID": 2,
"title": "Good stay",
"comment": "Stayed at the property for 5 nights using points. was upgraded to ocean view ,on a low floor , it was suitable. Rooms are basic , nothing special , but adequate. \"Native\" staff was friendly, but the mainland staff didn't impress me."
},
{
"reviewID": 8058896,
"hotelid": 3052,
"userName": "Universaltraveler1",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mandeville, LA, USA",
"arrivalMonth": "6/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "From the moment you enter this Hotel, they all take care of you!",
"frequencyID": 2,
"title": "Hotel personnel and their service",
"comment": "The hotel personnel and their service was outstanding. People generally do what they are assigned to do. It was very refreshing to see this hotel's staff working in such unity, whenever and wherever they were needed."
},
{
"reviewID": 8058908,
"hotelid": 3620,
"userName": "jamieatsea",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The friendliness of the Staff",
"frequencyID": 4,
"title": "Great Stay",
"comment": "As usual this property and its staff came up to expectations. Will continue to use this property for my visits to Miami"
},
{
"reviewID": 8058931,
"hotelid": 166,
"userName": "AlKos",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location.",
"frequencyID": 2,
"title": "Great Time",
"comment": "Excellent location to see Philly. Staff was more than helpful. Great place to see the Philly waterfront or see a concert!"
},
{
"reviewID": 8059028,
"hotelid": 83,
"userName": "BPGFamily",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's in the center of everything L.A.",
"frequencyID": 2,
"title": "An Excellent Adventure....",
"comment": "Mr. Player, My family and I commend your staff on their hospitality while staying at your Belvoir. As a Grandbourne Gold member, I enjoyed the hotel's location and convenience to everything in L.A., especially Universal Studios. Thanks for a wonderful stay.."
},
{
"reviewID": 8059048,
"hotelid": 1364,
"userName": "family6",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Louis, MO, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Hotel stay in St Louis",
"comment": "At initial check in our room was not ready. after 30 minutes it was ready. However it was not the type of room I had reserved. I had to haul my family back down to the lobby to get this switched. The man at the desk was ready rude and not helpful. A lady stepped in and saved the day but getting us the room we reserved. The hotel needs some updating and the carpet was very dirty in our room."
},
{
"reviewID": 8059073,
"hotelid": 468,
"userName": "MP29",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Winchester, VA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Excellent hotel",
"comment": "First stay at this hotel - would definitely stay here again! Great service - rooms clean and spacious. Also every hotel employee went out of there way to make my stay perfect!"
},
{
"reviewID": 8059134,
"hotelid": 353,
"userName": "kat22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Anne, IL, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "great staff",
"comment": "You staff members were very helpful, but we would like to commend Rosa and Trish in the food service area as especially friendly and helpful. The room & view were great! Liked having the \"Club\" room, too--most meals were very good."
},
{
"reviewID": 8059157,
"hotelid": 83,
"userName": "Misshippy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are so nice and the bath tubs are so big. The views are amazing from the 10 th floor",
"frequencyID": 4,
"title": "Great price, excellent location 4 star customer service",
"comment": "This is the best hotel for a Universal Hollywood vacation hands down! Customer service right at the front door was unbelievable. BPG and VIP all the way. Large family of 10 and a dog. 4 rooms for 2 days. Rooms are so nice. Big fluffy pillows, soft down blankets, huge showers, that means very large tubs for a bubbling bath after a long day of seeing the town. See the resturant manager Corrado for the best meal of the day-breakfast! Everyday just so nice knew us all by name all 10 of us. We loved it here so much especially the VIP universal tour that we cancelled our reservations in long beach and stayed another night in this wonderful hotel. Sam, Randy, Corrado, Fernando, Chris and the whole team are waiting to introduce you to your home away from home. Go ahead tell them you saw this review by Lisa Dedrick and you are ready to be treated like family. You will not be disappointed. Cheers Lisa and the whole family."
},
{
"reviewID": 8059167,
"hotelid": 1556,
"userName": "MFamily4",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location offers great central location for the Zoo, La Jolla, and Downtown... without the steep prices that are found closer to any of these areas.",
"frequencyID": 4,
"title": "Served its Purpose Well",
"comment": "My family and I were in San Diego to visit a family friend and visit the Zoo and some other attractions. We chose the hotel for its proximity to the zoo and ease of access to other areas. We appreciated the easy access off of the 8 as well as the very short trip to the zoo. The hotel was nice and the staff was willing and ready to help each time we had a request. The one issue we had, along with other guest was the long waiting time for the elevators!"
},
{
"reviewID": 8059178,
"hotelid": 353,
"userName": "hjl55",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Lancaster, PA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great and courteous staff that constantly were there to help and/or please you.",
"frequencyID": 4,
"title": "A Pleasant Excperience",
"comment": "Although going through renovations and a bit confusing as to where the front desk was located the bell staff as well as the front desk clerk were a pleasure to deal with! I was given a fabulous river view room that was spotless, the maid that attended to cleaning our room was just a delight and nothing we requested was a bother to her! A small problem came up and the manager called me back on a timely basis and rectified the situation. The only disappointment was the lounge/bar which was quite ordinary however the staff was excellent. The morning staff in the club lounge were also top notch and my regular waitress remembered what I liked and brought it immediately to my table each morning. Overall I was quite satisfied with my 7 night stay and hats off to the bellmen, maids, waitresses, & front desk clerks!"
},
{
"reviewID": 8059254,
"hotelid": 196,
"userName": "ltm47",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "chicago",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great customer service",
"comment": "As a BPG Member I was granted an early 1:00 PM ck in. I also, originally booked and prepaid for 2 rooms, but someone from the other party was unable to attend and the manager was nice enough to refund us one room."
},
{
"reviewID": 8059351,
"hotelid": 995,
"userName": "Anthony3024",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Value for Features and Accommodations",
"comment": "Established, wonderful garden atmospheres and large interior pool. Great competitive pricing on room as member of a national travel club. Near Disneyland, shuttle provided. Kid activity room. Lobby computer(s) access was free. Settled question regarding parking generously. Some rug wear in our room as an older hotel that renovation could help, but will go back again (for the fourth time)."
},
{
"reviewID": 8059536,
"hotelid": 315,
"userName": "Pblac69",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Montgomery AL",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Great Location & facility",
"comment": "My wife and I enjoyed this hotel. We were provided great hospitality and services"
},
{
"reviewID": 8059556,
"hotelid": 468,
"userName": "Tchrcathy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Richland, WA, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "A wonderful base for Disney World",
"comment": "The rooms are comfortable and the location is great and gives you the \"back door\" to Disney World."
},
{
"reviewID": 8059559,
"hotelid": 468,
"userName": "Mary12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Beaufort, SC, USA",
"arrivalMonth": "7/2012",
"datePosted": "7/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Helpful staff, excellent transportation, I felt safe staying at the Dolphin.",
"frequencyID": 1,
"title": "Friendly staff",
"comment": "I want to commend the house keeping staff. As I walked the halls, I want always met with a smile, a hello or a good day!"
}
]