[
{
"reviewID": 2047364,
"hotelid": 421,
"userName": "Laurie25",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is a madhouse of people. If you need peace and quiet, this isn't for you",
"frequencyID": 4,
"title": "Majoring in Mediocrity",
"comment": "There was nothing terrible about our stay but lots of little annoyances that add up to wishing we had been somewhere else. Our king bed reservation turned into 2 doubles and the person who checked us in insisted they were 2 queens--which is why we took the room. She should have been better informed. She also knew nothing about the gold welcome amenity and had to ask someone else. Our room had a broken safe and we had to call for service on it twice which made us late for where we were going. I had lots of trouble with the computer in the lobby, and the set-up is such that everyone in that lobby can see what you're working on. That's flat out wrong. I even get the idea of creating more energy and connectedness in the lobby by putting the work stations there, but give people a little personal privacy when they're on the computer. And the elevators took too long. Too many people coming and going--like a factory. And finally, I can't believe they are still charging $10 a day for the fitness center. Come on people. If you have to charge, make this one of the gold amenities. I didn't need that free drink. I need a workout in the morning. I am a committed BPG member but I would only stay here with points, I would never pay to stay here."
},
{
"reviewID": 2047872,
"hotelid": 115,
"userName": "CRBY",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Memphis, TN, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Not the Belvoir I Expected",
"comment": "Beyond the exterior and lobby decor this hotel needs plenty of management work. The staff was pleasant and graceous, however, It took us 2 hours, yes TWO, to check in. During this time they did offer refreshments, but what I really wanted was to get settled. Murmurs through the crowd were they're just not prepared to handle large crowds. Are you kidding me? They sit next door to the convention center. Crowds should be their speciality. Once our room assignments were given we arrived on the 8th floor to piles of laundry on the floor outside of rooms. I was skeptical as I entered my room, which was okay. Didn't eat there as prices were exorbitant and again long lines. Check out made easy on the TV wasn't working , so back to standing in another line. Overall VERY disappointing. I've stayed at lesser hotels with more attention to the customer."
},
{
"reviewID": 2047966,
"hotelid": 115,
"userName": "CRBY",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Louisville, MS 39339, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff goes above and beyond to service the guests.",
"frequencyID": 2,
"title": "Awesome!",
"comment": "From the moment we checked in to the moment we left our stay here was exceptional. Jocelyn was so helpful and kind during check in. We were there for the Extrodinary Women's Conference at the BJCC so everything was right there. The only issue we had was when the conference was over was getting out of the parking garage. It took one hour to get out. Would definately recommend this hotel and will stay there again."
},
{
"reviewID": 2048015,
"hotelid": 151,
"userName": "GramFam",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Stay - our dog loved it too!",
"comment": "This was our first stay here (we were in town for a wedding)..and first time traveling with our 60lb bulldog. All in all..the stay was GREAT! We dined at the restaurant bar twice for a light lunch and the staff was incredible. So nice..accommodating...and with great big smiles on their faces. It is for them that I write this review!!"
},
{
"reviewID": 2048064,
"hotelid": 3205,
"userName": "Juanita04",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "First impression",
"comment": "The overall stay at the hotel was great. I was in town for a convention and the facilities were fantastic for the event."
},
{
"reviewID": 2048075,
"hotelid": 127,
"userName": "Zachary2001",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Long Beach, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Regardless of what Tower you are in, it is a pleasant walk between the towers.",
"frequencyID": 3,
"title": "Terrific experience",
"comment": "I was responsible for planning, organizing and running a 2.5 day conference for my employer and in large part the conference was a tremendous success because this Belvoir met and exceeded all expectations. Further, they kept all the promises made when I visited the hotel months earlier to \"scout\" locations. Did not hear on complaint from any of our 225+ guests."
},
{
"reviewID": 2048176,
"hotelid": 2011,
"userName": "graycee44",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Middletown, NY 10940, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Mrs. Hutchinson",
"comment": "1. Room was very small"
},
{
"reviewID": 2048268,
"hotelid": 1291,
"userName": "MommyTravel",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Mission, TX",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location EXCELLENT + Friendly Staff",
"frequencyID": 2,
"title": "Location cannot be better",
"comment": "Travelled with my in laws + 4 year old daughter and at the end of our trip we all could not be happier."
},
{
"reviewID": 2048555,
"hotelid": 942,
"userName": "Poopsie42",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Mebane, NC, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Normally it is a very good hotel and we have enjoyed many nights there.",
"frequencyID": 2,
"title": "Normal expectations not met",
"comment": "We have stayed at this hotel many times and was always given the best rooms available due to our Gold Grandbourne Preferred Guest status. I will say up front, that I did not ask for an upgrade when I checked in. However, we were placed on the 3rd of 8 floors and the room was not up the standard that we are used to when staying at this or any Belvoir. If we had been staying for more than 1 night I definitely would have asked for better arrangements. No Grandbourne Gold member should ever have to ask for a better room - it should be the standard."
},
{
"reviewID": 2048739,
"hotelid": 5611,
"userName": "Ssmorriso",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dana Point,CA",
"arrivalMonth": "5/2012",
"datePosted": "5/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and decor. Nice, low key property.",
"frequencyID": 4,
"title": "Our Scottsdale Favorite",
"comment": "We are Blessed to live in a beautiful little beach town in southern California. However, we enjoy Scottsdale get aways and have stayed at Kierland many times. We discovered Belvoir Desert Oasis a few years ago and will now return next week for perhaps our 7th visit. Perfect size, decor and access to all the best Scotttsdale has to offer."
},
{
"reviewID": 2048990,
"hotelid": 3207,
"userName": "Foodie",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Plumouth, MN, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is much to big so housekeeping cannot be above average. Old hotel needs a major face lift.",
"frequencyID": 4,
"title": "This Hotel seemed very out of date.",
"comment": "Even with some of the updated rooms the Hotel still seemed to need some help."
},
{
"reviewID": 2049077,
"hotelid": 83,
"userName": "Ozzie63",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is in a perfect location if visiting Universal Studios.",
"frequencyID": 4,
"title": "Disappointed in room",
"comment": "The Facilities are very nice and the staff was accommodating and professional. The issue I had was the room and the cleanliness of the room i was in. The room was rundown, gum on the carpet, shower drain looked dirty, mildew around the sink and a long blond hair on the water closet. This is unacceptable to me. This is the first time in ten years of travel that I have ever been disappointed in a Belvoir property."
},
{
"reviewID": 2049358,
"hotelid": 115,
"userName": "LAW12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Birmingham, AL",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Hotel",
"comment": "Great Hotel and very helpful personnel. Loved that the location was connected to the BJCC where a conference was being held."
},
{
"reviewID": 2049373,
"hotelid": 1133,
"userName": "DARRYL",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "VICTORIA, CANADA",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "OVERALL BADLY RUN HOTEL",
"frequencyID": 4,
"title": "GIVE THIS HOTEL A MISS - IT SHOULD NOT EVEN BE BRANDED Belvoir",
"comment": "TERRIBLE SERVICE, TERRIBLE FOOD, POOR COMMUNICATION, LACK OF TRAINING AND KNOWLEDGE. THE LIST GOES ON BUT I WONT BORE YOU. FIND ANOTHER HOTEL NEAR THE AIRPORT, THERE ARE MANY AND I AM SURE THEY ARE ALL SUPERIOR TO THIS ONE. THE WORST Belvoir I HAVE EVER STAYED IN ANYWHERE IN THE WORLD. PERIOD."
},
{
"reviewID": 2049620,
"hotelid": 344,
"userName": "LGB64",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to LAX",
"frequencyID": 2,
"title": "Nice hotel and friendly staff",
"comment": "My wife and I stayed here for one night as a date night getaway. The staff at the front desk were very friendly and the room was comfortable. The room was very quiet even though you are right next to the LAX landing approach. We had a light dinner in the lounge that was reasonable and the buffet breakfast was quite good. I would recommend this hotel for business stays and getaways. Hotel is close to the South Bay and the Marina Del Rey."
},
{
"reviewID": 2049696,
"hotelid": 1556,
"userName": "Loyalist",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Connecticut",
"arrivalMonth": "5/2012",
"datePosted": "5/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Stay out of room 1008",
"frequencyID": 4,
"title": "Room is after-thought",
"comment": "Room is not laid out correctly, asked not to be assigned this room after last stay. Bathroom looks like its set up for handicap, but sure no handicap would stay or approve. Towel rack not near tub, no place to set towels, sink has no place to put shaving kit. Bathroom is a cluster. Room is tucked in next to elevators, door lock is not standard. Room closet is set in crazy configuration."
},
{
"reviewID": 2049957,
"hotelid": 102,
"userName": "JTHDRH",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Moorhead, MN, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Jesus exemplifies guest service",
"frequencyID": 4,
"title": "Excellent Service",
"comment": "I would like to compliment Travis, Jason and in particular Jesus for outstanding guest service. Their assistance, going above and beyond made the week at the property a wonderful vacation for the family."
},
{
"reviewID": 2050118,
"hotelid": 1124,
"userName": "treeta1968",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "All-around excellent",
"frequencyID": 2,
"title": "Fantastic.",
"comment": "What a delightful stay I had at this Hotel. Shula's was delicious and the service was quick. The desk staff extremely accommodating and friendly. The Belvoir bed is so comfortable, I have never experienced the lack of support mentioned in previous reviews, My husband and I are actually looking into purchasing one for our home. Free shuttle downtown is Marvelous!"
},
{
"reviewID": 2050182,
"hotelid": 3207,
"userName": "BL041612",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "5/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Hotel service needs improvement",
"comment": "I was disappointed with the staff service."
},
{
"reviewID": 2050622,
"hotelid": 1021,
"userName": "Zamchik",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Exceeded Expectations",
"comment": "More than adequate room for my needs, especially at the rate. The size of the room was perfect, location was great right near major roadways."
},
{
"reviewID": 2051241,
"hotelid": 3205,
"userName": "Jamie26",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Raleigh, NC, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 3,
"title": "Great conference location",
"comment": "Very impressed with front desk staff. Long check in line when we arrived but they moved people through quickly and efficiently and they seemed genuinely apologetic that we had to wait any at all. We attended a 3 day conference. The hotel location is great. You walk out the door and you have a lot of choices for shopping, restaurants, entertainment."
},
{
"reviewID": 2051405,
"hotelid": 3054,
"userName": "rc50",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "South Bend, IN, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location!",
"frequencyID": 1,
"title": "Nice Weekend!",
"comment": "We received an upgrade to a suite. Hotel is located central to everything. The staff was great as always! There was an outdoor concert on saturday night at the circle."
},
{
"reviewID": 2051462,
"hotelid": 1428,
"userName": "misha21",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Romeoville, IL, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Stay away from the restaurant.",
"frequencyID": 2,
"title": "If you need to eat, don't stay at this hotel",
"comment": "Clean comfortable rooms. Great front desk staff. The restaurant is very tiny and the service was none existent. Upon arriving, the host pointed to some tables and then walked away, never to be seen again. Finally we had to get up and walk over to the bar to order drinks. Never got as far as ordering any food as we never saw a menu or a waiter. They seemed to just want to all be behind the bar. BTW this was about 7p at night, dinner time."
},
{
"reviewID": 2051484,
"hotelid": 1143,
"userName": "Josh0608",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hattiesburg, MS",
"arrivalMonth": "3/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is overly willing to accomodate... All you have to do is ask.",
"frequencyID": 4,
"title": "The Epitome of Excellence!!",
"comment": "Great Location, Friendly and Professional Staff, Phenomenal Amenities. You can't ask for better!"
},
{
"reviewID": 2051516,
"hotelid": 139,
"userName": "Clark58",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "5/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Extremely Loud",
"comment": "Air conditioning made loud vibrating noises all night....I was on the platinum floor with smal children in rooms on both sides of me I could hear everything and the chiildren were extremely loud. Needless to say I did not get much slleep the two nights I was there."
},
{
"reviewID": 2051530,
"hotelid": 1236,
"userName": "McCool",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Memphis, TN, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff was awesome!",
"frequencyID": 3,
"title": "AWESOME",
"comment": "The hotel and the staff was awesome ( Ms. Opal and Mr. Aaron). Fabulous Stay!!!"
},
{
"reviewID": 2051571,
"hotelid": 829,
"userName": "jason14",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Columbia, SC, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Really Great Customer Service",
"frequencyID": 3,
"title": "Timely customer serivce for a left item",
"comment": "I checked out of the hotel and a few day later, I realized that I left something. Upon calling the front desk associate explained to me how she would contact housekeeping for me and state what the left item was. The situation was handled nicely, but no word back as of yet on the left item."
},
{
"reviewID": 2051575,
"hotelid": 1474,
"userName": "dands",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Huntsville, AL, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff",
"frequencyID": 1,
"title": "loved the historic building",
"comment": "We loved the ambiance and the history of the building. The staff recognized our BPG card status and gave us a nice upgrade. We enjoyed our stay."
},
{
"reviewID": 2051582,
"hotelid": 813,
"userName": "Tinuzza",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Syracuse, NY, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Everything in the Hotel was above my expetations. Thank you very much!",
"frequencyID": 4,
"title": "Ms.",
"comment": "I like everything about this Hotel: the location, the people that work there, the rooms, the comfort of the beds, the view of the river, the food etc. etc..."
},
{
"reviewID": 2051587,
"hotelid": 636,
"userName": "Haydn1809",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Massachusetts",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff and cleanliness. Sorry..I know. That's two things!",
"frequencyID": 2,
"title": "Very satisfied",
"comment": "This hotel is very clean. The decor is tasteful and the beds clean and comfortable. We were on the Club Floor and liked the little amenities that were included. Staff members were friendly and always willing to help out. Parking was tight, but they have valet."
},
{
"reviewID": 2051650,
"hotelid": 151,
"userName": "shawnymcd",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles",
"arrivalMonth": "3/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Nice hotel overall",
"comment": "Staff quickly checked me in. Booked standard room, had a room on the 18th floor that faced the open space behind the hotel (you could see the train go by in the distance every so often)."
},
{
"reviewID": 2051874,
"hotelid": 1138,
"userName": "Anonymous",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Petaluma, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "I wouldn't recommend this hotel to a friend after my experience.",
"frequencyID": 4,
"title": "My first horrible stay at a hotel...",
"comment": "I check in with my wife and think at first glance wow not too shabby."
},
{
"reviewID": 2051880,
"hotelid": 2003,
"userName": "GlobalCitizen92008",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Carlsbad, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Spacious Room, great view...I had a great stay and I was very impressed with my hotel suite! Thank you!",
"frequencyID": 2,
"title": "I was very impressed with my room :) I loved it!",
"comment": "I was impressed with the size of the room, I felt at home!"
},
{
"reviewID": 2051907,
"hotelid": 1719,
"userName": "Susy21",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego CA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has an amazing staff!!..Everywhere you go, they will greet you with a smile!..also the Spa, pool, and the gym are excellent!!",
"frequencyID": 4,
"title": "Amazing Staff, Great Rooms and Beautiful Pool Area.",
"comment": "My husband and I love to stay here for our weekend getaways. It has great amenities (pool, spa, gym, etc), amazing customer service and the rooms are very clean, nice, and spacious...all for a good price!... I tell everybody about this place..its good for young couples, singles/friends, as well as family/kids friendly. If you are in the San Diego Area/Carslbad this is the place to stay....and don't forget to visit the Spa!!!"
},
{
"reviewID": 2051983,
"hotelid": 198,
"userName": "Mac12",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "FL",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great",
"frequencyID": 4,
"title": "Staff is fantastic",
"comment": "Off the beaten path and a great place to stay"
},
{
"reviewID": 2052002,
"hotelid": 1236,
"userName": "KJBL",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Decatur, GA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is great",
"frequencyID": 3,
"title": "Positives and Negatives",
"comment": "Belvoir Downtown Nashville is in a great location for Nashville Marathon and also easy walking distance to Broadway area/LP field. Rates were high for the weekend that we were there since it was Marathon weekend, which was fine, but the thing that bothered me the most was that they charge additional for almost everything like WiFi, rolling bed in room, additional adults and parking is not included either with hotel rate. I heard more than one person say \"They get you coming and going don't they?\"."
},
{
"reviewID": 2052172,
"hotelid": 1047,
"userName": "CANDYGIRL1129",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "BROOKLYN, NY",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "ALWAYS CHECK YOUR BILL AHEAD OF TIME!",
"frequencyID": 4,
"title": "CHECK OUT",
"comment": "THIS HOTEL I STAYED FOUR YEARS IN A ROW. HOTEL ITSELF NOT BAD. BUT WHEN IT COMES TO CHECKING OUT EVERY YEAR THERE'S A PROBLEM FROM CHARGING MY CARD TWICE TO OVER CHARGING ME!"
},
{
"reviewID": 2052237,
"hotelid": 2019,
"userName": "Noony",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lansing, MI, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Normally on point, but this time huge disappointment",
"frequencyID": 2,
"title": "lack of concern",
"comment": "i requested microwave and fridge for my room prior to my arrival for $10 pr day for each. I arrived about 2:30 and checked in and no fridge or microwave. I requested and was told a few minutes. I requested several more times until a front-desk person hauled a fridge up around 8PM,and then said no microwaves available. I had purchased food at a restaurant for 2 day prior to arrival on a personal retreat. so that food sat unrefrigerated for about 7 hours. Needless to say it was not edible for the most part. no offer by hotel to make things right. in fact they charged $10 for that days rental and when I objected they they said they would waive the first days fridge rental. I have a handicap license plate and thru out the day if I left i had to circle the building several times to wait for someone to leave so I could park. On the last day i just parked under the canopy and informed the staff that I could not find a parking space, handicapped or otherwise. the manager on duty said that i would have to park at BEST BUY,next door, which is what he had to do, so he felt \"my pain\". I don't think this showed any consideration on his part, and his pain was not a concern of mine at the present time."
},
{
"reviewID": 2052341,
"hotelid": 1144,
"userName": "LYN7",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Lawrenceville, GA",
"arrivalMonth": "3/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "EXCELLENT customer service!",
"frequencyID": 3,
"title": "Excellent Customer Service!!!",
"comment": "Most of all - the staff was exceptional in their customer service, from the front desk, to the concierge services, to maid service to the dining staff. Many were very quick to ask how they could assist you. We had a great stay. Room was much larger than most hotels, it was very comfortable. Convention areas were nice as well."
},
{
"reviewID": 2052388,
"hotelid": 1196,
"userName": "4angryguests",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Francisco",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not, under any circumstances, try to stay at this hotel.",
"frequencyID": 4,
"title": "You forgot we were coming...",
"comment": "A pre-paid reservation for two simple rooms with king beds should be no problem for a Grandbourne Hotel, right? Wrong. On arrival, we were told \"there are no rooms\". No apology, no upgrade, no voucher to move to the local Hilton.... After waiting an hour with no communication from staff, we were told the hotel was overbooked, as though it was our fault! Finally we were given two rooms with 2 doubles each (not what we reserved). Room 365 smelled of vomit - 271 was OK. I will never book a Grandbourne Hotel again - anywhere."
},
{
"reviewID": 2052599,
"hotelid": 1364,
"userName": "Murf",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Galesburg, IL, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "courteous staff",
"frequencyID": 2,
"title": "Bad weather",
"comment": "During the weekend bad weather and Hail storms in St.Louis, we had booked the Belvoir City Center to go to the ball game the next day. Our cars windshields were totaled that weekend and the Belvoir employees, receptionist and managers were so very nice and helpful to make our stay in St. Louis extra nice. We were so glad to see that you had under cover parking for our car and could get a rental for the weekend."
},
{
"reviewID": 2052658,
"hotelid": 1428,
"userName": "Rmleo",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "5/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Poor service",
"comment": "BPG room was messy and poorly stocked. Ran out of newspapers for guests by 730 am. Poor service at desk and at restaurant."
},
{
"reviewID": 2052722,
"hotelid": 421,
"userName": "Nem170167",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denmark",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Super service!",
"frequencyID": 2,
"title": "Fantastic!!",
"comment": "We stayed at the hotel in april. I can't say enough positive about this hotel and the staff! It was our first time to New York but unfortunaly our stay didn't turn out as expected as I had to go to the hospital for three days. The big guy in the Fitness (with a brooken arm) and the guy who helped me with massage I can't thank them enough for their help. And the manager (Kenny) who helped my wife and me when we had to stay in New York for two more days than we had planed was super! The location of the hotel is perfect, right in the heart of Manhattan. We stayed in the club floor which was fabulous! The club lounge was incredible. The room was clean and we had a great view down 7th Avenue. The beds are very comfy."
},
{
"reviewID": 2052807,
"hotelid": 1196,
"userName": "BuckleJoe",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location for Pasadena, CA.",
"frequencyID": 3,
"title": "Excellent Stay",
"comment": "Pro: Great Location, friendly staff, comfortable room."
},
{
"reviewID": 2052879,
"hotelid": 664,
"userName": "Anne90",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hamden, CT, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You don't need a car. Lots of choices for",
"frequencyID": 2,
"title": "Hotel close to everything",
"comment": "We arrived early and we're pleasantly surprised that our room was ready. It was"
},
{
"reviewID": 2052884,
"hotelid": 1556,
"userName": "HPCUPS",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff and Great location",
"frequencyID": 4,
"title": "Frequent visiter",
"comment": "I frequently stay at this Belvoir mostly for business. The staff is very friendly and willing to make your stay more than enjoyable."
},
{
"reviewID": 2052887,
"hotelid": 151,
"userName": "WanderingBill",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Shuttle service to nearby train station is limited. Be prepared to race for a spot on the 8-seats shuttle.",
"frequencyID": 2,
"title": "Average stay, needs improvement",
"comment": "An average hotel not in-line with the expected Grandbourne hotel experience. Hotel didn't acknowledge elite status upon arrival, did not offer the corresponding elite gift amenity. Had to ask for it the next day, asked for 250pts gift, instead my account was noted with \"free paper\" (which I did not request). Room was booked for 2 people but had only 1 bottle of water... Needed to have my key reprogrammed twice. Overall just an average stay, room was clean and comfortable, but little issues took away a lot from the experience."
},
{
"reviewID": 2053554,
"hotelid": 1776,
"userName": "Prncsz2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pennsauken, NJ",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Amazing View",
"frequencyID": 1,
"title": "Beautiful Hotel",
"comment": "This hotel was beauitful and exceeded our expectations."
},
{
"reviewID": 2053602,
"hotelid": 421,
"userName": "Bob66",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maryland",
"arrivalMonth": "4/2012",
"datePosted": "5/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean, comfortable rooms",
"frequencyID": 2,
"title": "Great hotel experience",
"comment": "We stayed two night and it was a very pleasant experience. We travel to NY often and this was one ofthe best hotels. Clean, comfortable, great location. Staff was very nice and accomodating."
},
{
"reviewID": 2053799,
"hotelid": 127,
"userName": "janine",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Westminster, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff!!!!",
"frequencyID": 3,
"title": "This Hotel Has Great Staff!",
"comment": "My husband recently stayed here for a work convention. The morning he left home we got a email from our credit card company that there had been fraud on his account. They had to suspend the card and of course that was the only card that my husband had with him. He had $40 in his pocket with no way to get any money out of the bank. I would have made the 1 1/2 hour trip to rescue him but our daughters Prom was that evening. I immediately called the hotel staff to try and come up with a solution. They were wonderful and very understanding. I filled out a credit authorization online and was able to pay for any expenses that my husband incurred. He didn't have to drive home and miss the second day of credits. They saved us! They are an amazing group of people...very professional, helpful and nice. I would highly recommend this hotel to anyone. My husband enjoyed his room and the facilities."
},
{
"reviewID": 2055260,
"hotelid": 3052,
"userName": "DestinationLounge",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, Location, Location",
"frequencyID": 4,
"title": "For work or play this is the stay",
"comment": "Staff was great. Room were comfortable, nice bathroom/showere. Hotel lounge and view was a huge plus. Breakfast was good...afternoon nibbles kind be better."
},
{
"reviewID": 2055608,
"hotelid": 1391,
"userName": "Roger77",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Massachusetts, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Expect to dine off site. There are not enough restaraunts on the site.",
"frequencyID": 3,
"title": "This facility can not handle multiple conventions.",
"comment": "There were 3 conventions at the same time. There are 3 restaurants on site, one only had 1 of it's 2 rooms open and a one hour wait, the other upscale restaraunt closed at 9 p.m. Brilliant there was 400 people on site. After a long day of travel we had to eat at the bar. Not a good start. We came for breakfast the next day there was a 45 minute wait. We had to get something from the Starbucks stand. Great."
},
{
"reviewID": 2055689,
"hotelid": 430,
"userName": "Gene",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA",
"arrivalMonth": "4/2012",
"datePosted": "5/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location and ambience for conventions, seminars, shopping and dining.",
"frequencyID": 4,
"title": "Excellent location for shopping, dining & conventions",
"comment": "Fantastic location with an excellent ambience. My only disappointments were that there was no coffee maker in the room when I checked in. It took 4 phone calls to get one an hour and a half later. The sink in the bathroom was extremely slow in draining - - badly in need of some 'draino' !! Bathroom is awfully small and I understand they are larger in another tower - - where is that? There were two used 'contact lens' on the floor when I arrived - and I don't wear contact lens - so they were not mine. So this means that the maid didn't vacuum the floor from the previous occupant. All-in-all - - my stay was excellent and I would stay again and highly recomment it to others."
},
{
"reviewID": 2055764,
"hotelid": 468,
"userName": "Paco22",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Location",
"frequencyID": 4,
"title": "Very Disappointing Service & Food",
"comment": "I was really disappointed with the service and food quality of the hotel. I had to asked an extra bed 3 times even though it was requested on the reservation, by the time it was delivered it was almost mid-night. The food quality of the hotel is really bad I was hoping that I would be able to eat good food at the hotel since the food at the parks is so bad, unfortunately it was as bad as it is in the parks! One night we went to Il Mulino and it was better but when you consider the price is still very disappointing, we paid the same for the mediocre dinner than for the room! The same night we left our kids at the kid's club and the ladies were so rude with the kids, they need to have employees with a certain level of kids managing skills!"
},
{
"reviewID": 2057733,
"hotelid": 1196,
"userName": "CalifTraveler",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Palm Springs, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Dependably friendly service in a great location.",
"frequencyID": 4,
"title": "Consistently good service in a very good location",
"comment": "I have stayed in this hotel several times recently, and have been very pleased with the friendliess of the staff, especially at the front desk and in the club lounge. The fitness center provides exactly what I need, and tends to be uncrowded. The location of the hotel can't be beat, with easy access to the Gold Line and to shops and restaurants on Colorado Blvd. I look forward to my future stays here, and would highly recommend it, especially for business trips. Rooms are nice and clean, and I've had no probs with the A/C, etc."
},
{
"reviewID": 2057770,
"hotelid": 2019,
"userName": "Michael76",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Grand Rapids, MI, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't expect fantastic service just because you are supposed to be treated like a preferred guest.",
"frequencyID": 1,
"title": "Hotel Staff needs more training",
"comment": "I stayed over a weekend to attend a convention. Got an email a few days before to upgrade my stay for $15 more per night for a room on the Club Level Floor and access to the Club lounge. Got there, got charged the extra $15 per night and got access to the Club lounge(eventually), but did not get a room on the Club Level Floor! The first day my card would not give me access to the Club Level floor or Club Lounge. Eventually on Saturday Morning, got new cards that actually worked correctly and was then able to get access to the Club Lounge. Club Lounge was as expected. Got free continental breakfasts and snacks were available throughout the day. Waffles for breakfast were soggy, I expected fresh, large Belgian Waffles, instead got soggy, soft microwave type waffles. Not pleased with overall experience of Hotel staff and treating me like a valued member of BPG or treating me well as a valued guest."
},
{
"reviewID": 2057794,
"hotelid": 1021,
"userName": "TravelingWithKids",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Spacious & clean rooms, but very tiny bathroom",
"comment": "Upon check-in, we were warmly greeted and received our BPG gift. Check-in was very quick & efficient."
},
{
"reviewID": 2057979,
"hotelid": 2003,
"userName": "MsCJ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sacramento, CA",
"arrivalMonth": "4/2012",
"datePosted": "5/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has first class service for all guest!",
"frequencyID": 2,
"title": "Expectations exceeded!",
"comment": "Upon my arrival I was welcomed by the lobby staff and quickly checked into a room I didn't like. I wanted a view. Tressa, an angel, found me a wonderful room and made the change quickly with no problem. Then she checked to make sure I was happy later. Is this the Ritz? I couldn't believe it, but greatly appreciated the first class care and customer service."
},
{
"reviewID": 2058392,
"hotelid": 828,
"userName": "Ben11",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "Multiple",
"datePosted": "5/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great stayed multiple times",
"comment": "Room was clean and comfortable. Lounge is great and I like the 24 hr access. Staff is always friendly and accommodating."
},
{
"reviewID": 2058572,
"hotelid": 468,
"userName": "DickieB",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orlando, Fl",
"arrivalMonth": "4/2012",
"datePosted": "5/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Slightly Lacking",
"comment": "Upon arrival, the tile in the sink area was sticky, we reported it and although they came to clean it, it remained sticky."
},
{
"reviewID": 2058623,
"hotelid": 19,
"userName": "Catfish",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Hampshire",
"arrivalMonth": "4/2012",
"datePosted": "5/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Convenient!",
"comment": "Great for early morning flight but was VERY taken abake when told there would be a $20 fee for a small room refrigerator -- at the most expensive hotel in the area. That should not be the case."
},
{
"reviewID": 2058903,
"hotelid": 1959,
"userName": "JohnP",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "5/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient, updated facility.",
"frequencyID": "",
"title": "Excellent",
"comment": "My wife commented when we walked into the room that this was the best Belvoir that she has stayed in - we had an excellent experience at the Belvoir La Jolla. Very convenient to points north and south."
},
{
"reviewID": 2059072,
"hotelid": 151,
"userName": "Starnight295",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "I really like this Hotel. Alex was really very helpful and kind. The only thing that would be better, if the hotel could pick up guests from the railway before 9AM if the guest called the hotel from the station, perhaps this could start at 7AM. Also at night pick up guests after 11:45PM, if the guest called."
},
{
"reviewID": 2059389,
"hotelid": 139,
"userName": "JS11",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 0,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milwaukee, WI, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Rooms need renovations",
"frequencyID": 4,
"title": "Unsatisfactory stay",
"comment": "I stayed at this hotel for two nights. The room i stayed in the first night was unsatisfactory. The aircondition seemed very dated and would not work very well and made lot of noise . The bed / matteress was no where near the quality of other Belvoirs i have stayed in. I requested for a room change and an upgrade to the Club level but could only get a room change for the second night. It seems that the regulars staying at this hotel know that the rooms at the Club level are far superior than the rest. i am certaintly not staying at this hotel in my future travels to Denver. The location was convenient to my office."
},
{
"reviewID": 2059504,
"hotelid": 1552,
"userName": "Missingfamilyincali",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Nj",
"arrivalMonth": "4/2012",
"datePosted": "5/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy access to major highways, dinning, and shopping.",
"frequencyID": 2,
"title": "Overall a great place to stay.",
"comment": "I am in the area and booked it for three nights for simple no frills stay since I just need a bed for the four of us. The front desk book us in without much issues and I was placed on 6th floor for being BPG gold."
},
{
"reviewID": 2059579,
"hotelid": 321,
"userName": "SeattleSeth",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA",
"arrivalMonth": "4/2012",
"datePosted": "5/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Lots to Like!! They Try Harder",
"comment": "It is clear that this hotel was built to enjoy a capacity crowd attracted, in part, to the shopping center that is now no longer open. They have maintained the facility in the face of difficult surroundings and when I come to visit I always stay here. Why?"
},
{
"reviewID": 2059862,
"hotelid": 1978,
"userName": "surgery",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "5/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "The facility is very nice & clean, BUT!",
"comment": "My husband & I stayed at your hotel, while I was having day surgery at the Dr. Hospital. We are from Atl, and was required to stay in town for 3 days. When I booked the reservation, I was told $129 for first night & $151 for 2nd night and it was a breakfast & bed package. I did not get the B & B for Tues because I had surgery that morning and could not eat anything. On Tues during my surgery, my husband returned to the hotel to update our room key, because the gal told us in would expire at noon. While she was updating his key, she handed him a breakfast card with May 1st on it, so he then had pancakes before returning to the hosp. The next morning, we went down for our breakfast, and the waitress said that he had used up our free breakfast the day before, therefore we needed to pay for our 2 breakfasts. I didn't think much of it, thought it was just a little mess-up. I then reviewed our portfolio from both nights and was shocked to see several charges that were incorrect. At 11:30 when I approached the hotel desk, the woman was very rude and could not explain all our extra charges. She called the food manager, which seem odd to me because she didn't handle to charges. The two of them scambled for about 25 mins, looking at food receipts trying to prove that I was wrong. I have never had this type of unprofessional treatment at any up scaled hotel! When I left the hotel, they still didn't have it straightened out and assured me they would call or email me ASAP, as of today all I've recieved is the same bill from that morning. Another incident happended to my husband in our room, specially walking into the bathroom that have 2 small french doors W/ long metal door handles. He was trying to pour water out of the ice bucket, and ran his arm into the handle, and it is badly bruised. He was it pain, and he had to put ice on it to get the swelling down. Maybe you should look at that design, and make it more accessible."
},
{
"reviewID": 2059895,
"hotelid": 1115,
"userName": "Travelller",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "5/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Very nice layover",
"comment": "We stayed here coming from the ariport, going to the crise and then came back fom the airport to go back to the cruise, the gust services staff on the early morning on the weekdays was very nice ppl, they even remembered me by name when i came back that was a very nice touch, made me feel like in home, i think the there names were Terry and Oscar very nice ppl like i seaid beore. also the bed was very confortable an the shuttle was always timely and clean"
},
{
"reviewID": 2061237,
"hotelid": 115,
"userName": "NObed",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "5/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Overbooked",
"comment": "We were at a convention and could not check in until after the night session was over. When we arrived to checkin the rooms that we requested were not availible, the reservation for the next night was not found and it took for ever to get checked in. This was all after calling the day before arrival and once again on the day of arrival. After checking out we were billed a \"No Show\" fee. Turns out the reservation associate spelled the names of one of our group so bad that they could not find it. Breakfast was way overpriced."
},
{
"reviewID": 2061569,
"hotelid": 151,
"userName": "JohnnieD",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "5/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Below Grandbourne Standards",
"comment": "Where do I begin?? I'll just make a list:"
},
{
"reviewID": 2061609,
"hotelid": 421,
"userName": "SF59",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is outstanding, but be prepared to wait a long time to check-in",
"frequencyID": 4,
"title": "Excellent Location!!!",
"comment": "Excellent location, close to Times Square, Rockefeller Center, Central Park, etc. Subway stop just outside front door!"
},
{
"reviewID": 2064890,
"hotelid": 1495,
"userName": "Richard48",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 0,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida",
"arrivalMonth": "4/2012",
"datePosted": "5/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Belvoir Staff Failed to Execute on Many Fronts",
"comment": "I booked a block of rooms for guests who were attending a wedding in the area in late April. Our discussions about our needs ultimately ended in a contract signed in November of last year along with a confirming e-mail clarifying some details. Guests of the wedding booked about 25 rooms over that weekend. Here are the problems we encountered:"
},
{
"reviewID": 2065252,
"hotelid": 1138,
"userName": "kam35rdm",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Milford, CT",
"arrivalMonth": "4/2012",
"datePosted": "5/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff and very clean.",
"frequencyID": 2,
"title": "Wonderful stay",
"comment": "We spent 8 nights here and the staff was excellent. We received an upgradeand had access to the Club Lounge. Host & Hostess in the Club Lounge were super terrific and friendly. Front desk was very friendly and we enjoyed our conversations with Danny the Executive Chef. Hotel was very clean, room was nice. Tolay restaurant food was very good."
},
{
"reviewID": 2067078,
"hotelid": 1556,
"userName": "mountainbased",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "great location; not cleanliness I expect",
"comment": "The location was very convenient, close to restaurants, in between a golf tournament in El Cajon, meetings downtown, and La Jolla; friendly service, great comfortable beds and workspace that I have grown accustomed to, BUT cleanliness was not where I expect: Fitness center - no cleaning wipes and no towels either day, despite discussing with them the first day (apparently brought towels after I left, but didn't correct problem for next day) table in bathroom that clearly had not been cleaned from last visitor, again, corrected when I complained."
},
{
"reviewID": 2067217,
"hotelid": 115,
"userName": "Chris622",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Quick but perfect stay",
"comment": "Overnight business trip - perfect location in the city, close to everything. Very friendly and helpful staff. Room was clean and comfortable - breakfast was great."
},
{
"reviewID": 2067310,
"hotelid": 3052,
"userName": "FitKat",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "SERVICE!!",
"frequencyID": 1,
"title": "Great Staff = Great Visit!",
"comment": "It bears repeating. The staff is very helpful and friendly! I had a great visit. and would highly recommend the Belvoir Tribeca. People can make or break your stay somewhere and here they definitely make it! The location is convenient to subway stations, shopping, etc. Overall very good!"
},
{
"reviewID": 2067535,
"hotelid": 1233,
"userName": "Williamca",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orange County, CA",
"arrivalMonth": "4/2012",
"datePosted": "5/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Make reservations early just in case. People like to stay there.",
"frequencyID": 3,
"title": "Great Stay",
"comment": "This was a return visit. Everyone offered exemplary service. The central location was perfect for where I needed to go and for my friends to visit. Great places to eat within walking distance."
},
{
"reviewID": 2067843,
"hotelid": 1364,
"userName": "Thumper",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Greenwich, CT, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Closer to baseball stadium than you think.",
"frequencyID": 3,
"title": "In Need of Refreshing",
"comment": "A very nice and serviceable hotel. Stayed here two nights for a work meeting. Hotel is in a decent location, close to hockey arena and a 5-10 minute walk from the baseball stadium."
},
{
"reviewID": 2067931,
"hotelid": 198,
"userName": "BizMan",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's time to renovate!",
"frequencyID": 4,
"title": "It's time to renovate.",
"comment": "Lobby looked nice, but rooms are old and outdated. This hotel needs some renovation."
},
{
"reviewID": 2068079,
"hotelid": 1495,
"userName": "Debbie",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "5/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Bad experience all the way around",
"comment": "We were part of a large block of rooms for a wedding. We were guaranteed a rate that was supposed to cover additional days. I had to pay a higher rate for the extra day and when I asked to talk to a manager they said there isn't one here.They also made me check out and check back in on the day I had a different rate. Breakfast every day was a complete fiasco. They didn't have enough help, you couldn't get a cup of coffee without great effort, the breakfast buffet was often empty. The price was ridiculously high for the quality. Lastly, the front desk clerk was impatient and sullen. I will never stay here or recommend it to another. One nice thing was the shutttle it was very available and free."
},
{
"reviewID": 2068415,
"hotelid": 196,
"userName": "Jimmy",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Calgary, Alberta",
"arrivalMonth": "12/2011",
"datePosted": "5/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 4,
"title": "Some improvements but....",
"comment": "This review is for our stay on December 28, 2011."
},
{
"reviewID": 2068427,
"hotelid": 380,
"userName": "Jimmy",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Calgary, Alberta",
"arrivalMonth": "10/2011",
"datePosted": "5/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location and value.",
"frequencyID": 4,
"title": "Good value for the money",
"comment": "Friendly staff."
},
{
"reviewID": 2068561,
"hotelid": 196,
"userName": "Jimmy",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Calgary, Alberta",
"arrivalMonth": "12/2011",
"datePosted": "5/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Lcation",
"frequencyID": 4,
"title": "First impression is very important!",
"comment": "Dad and I alway stay at this hotel when we visit Chicago as part of our Christmas tradition. This review is for the day on Dec 26, 2011."
},
{
"reviewID": 2069192,
"hotelid": 33,
"userName": "dravor",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ashburn, VA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not order room service.",
"frequencyID": 3,
"title": "not bad",
"comment": "Nice place."
},
{
"reviewID": 2069313,
"hotelid": 1598,
"userName": "JulienYZ",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "China",
"arrivalMonth": "5/2012",
"datePosted": "5/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Old and tired",
"frequencyID": 2,
"title": "Not recommend, tired hotel",
"comment": "No water from 9 pm to 3 am during my stay without earlier notice. Room was not clean and very tired, very disappointed in particular I was expecting a renovated hotel ."
},
{
"reviewID": 2069482,
"hotelid": 40,
"userName": "Darchar",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great neighbourhood retaurants. Casino within one mile",
"frequencyID": 4,
"title": "Recent Upgrades has returned property to a prime airport location",
"comment": "Amazing what $8 or 9 million can do! I have been staying at this location the night prior to my departure flight for the last 15+ years and had watched the property as it showed signs of aging. About two years ago I had to go through some discomforts during a lengthy renovation process. The staff has always been first class even during the frustration of renovations. The end product now makes it all worth while, from the brightness to newly furnished rooms, fitness facilities and re-opened lounge. The staff now seems even more cheerful if that is possible. Still a couple small faux pauxs like no extension phone in bedroom and lack of easily accessible electric outlets near work desk. I'm sure they will correct shortly."
},
{
"reviewID": 2069685,
"hotelid": 664,
"userName": "Jamie25",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Connecticut",
"arrivalMonth": "4/2012",
"datePosted": "5/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Right on the beach. Very casual",
"frequencyID": 2,
"title": "Perfect for the beach",
"comment": "This is the second time we have stayed here. This time in April. Being right on the beach is a real plus. They do need enough beach chairs for all the guests, but the help at the beach were great. Our room with a balcony was nice, small but we knew that . The only downfall is the small coffee spot. Really needs to offer more in food and service. We would definitely stay here again"
},
{
"reviewID": 2070541,
"hotelid": 33,
"userName": "Evans1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Omaha, NE",
"arrivalMonth": "4/2012",
"datePosted": "5/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The room was very clean and the food was great!",
"frequencyID": 3,
"title": "Thank you",
"comment": "My stay at The Belvoir was excellent. The Customer Service and food was great. Upon check-in the staff treated me with respect and was very helpful. I was there overnight on business and dined at the restaurant which had great waitstaff and the food was delicious. I would highly recommend this hotel to my colleagues, Family, and friends if they're ever staying in the area. Thanks again."
},
{
"reviewID": 2070715,
"hotelid": 3716,
"userName": "aw28",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "ohio",
"arrivalMonth": "5/2012",
"datePosted": "5/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "The worst experience ever",
"comment": "I stayed in this hotel for the half marathon event going on in columbus this weekend and from beginning to end my experience was beyond disaster. To start with I was told over the phone when I booked that I would have a room with a microwave and a fridge, that I would have free internet access, and that a late check out due to the marathon would be no problem. While arriving at the hotel, I was unaware of the parking situation in Columbus so I was a bit confused about what I needed to do. I had one staff member outside tell me while I was waiting behind several vehicles that valet parking was free for those staying for the marathon. At this point I had already been through 2 hours of hunting for parking places through surrounding garages and it was getting late. When the staff member got to me to take my car he told me it was a $30 charge, completely different than what I was just directed. Because I had already been waiting for so long and needed to make the marathon dinner, I was just going to pay it. He then told me i couldn't pay with a credit card and I would have to go get cash. At this point I was already ready to call the hotel and cancel my stay, but I didn't. I found a parking spot at the columbus commons parking area that a random person outside told me about. While checking in I was there was only one room option available regardless of what I was guaranteed over the phone, so I had no fridge or microwave for food options. By the time I got checked into the hotel it was later than the marathon dinner event they were holding. The phone in my room didn't work so every time I needed something I had to use my cell phone. I called a staff member who said he would bring me a menu and that he could have the kitchen make a pasta dish for me if I go down to the lounge. I went into the lounge and they told me they don't do special dishes and I have to order what is offered at those times on their menu. It was almost 1030 pm and I hadn't eaten dinner yet. I couldn't leave the hotel out of fear that I would run into loss of parking spots again because of the number of people in town for this event. From here I spoke to a lady at the front desk who gave me a catering menu of delivery options. I went back upstairs to my room and called and they were closed. It took everything to not call the manager and ask for my money back. I wasn't in marathon event mode anymore and was about to skip everything and drive back home. I spoke to another gentleman who gave me pizza places who will deliver. I tried to log onto my laptop to look at pizza menu when it asked me to pay for this service. So when i called the front desk she told me this service is only available to certain rooms. Once again I had been given false information from several different staff members. I called pizza hut and ordered something simple. The guy who delivered the order called me when he arrived to the hotel and told me that the people at the front desk were not letting him come up to the room. They even commented to me when I let them know how my night has been so far- that it isn't their fault I didnt make it in time for the runners dinner. But my wait for valet parking and the run around from employees outside had a huge part to deal with how late I was able to check in. I was beyond angry at this point. I'm a very patient person but I didn't know how much more I could handle from this hotel. I went to bed after eating with the hopes that the next day would be a new day. After the marathon event I came to my room and called the front desk just to confirm that I was okayed the late checkout. I didnt want to deal with interuptions while getting cleaned up after the race. The gentleman I spoke with was very rude to me and asked who I talked to because they never allow late check outs and I should be charged for this. I told him the lady who said this was ok and he said ok fine but we never do this just for future reference and hung up on me. While I was in the shower I had someone knock on my door several times. I'm assuming it was housekeeping and they weren't informed of my late checkout. So it wasn't just a fluke that the first night was horrible for me- the whole experience at this hotel was bad from beginning to end. The cost of this hotel is not cheap compared to others. To not have a complimentary breakfast, free internet service, and deal with all of the complications of food ordering, nonworking phone in the room, no fridge or microwave- this stay wasn't even close to worth what I paid. I'm leaving this lengthy review so everyone can see the details of what happened. All of the staff members at this hotel need to be on the same page because I was given a different story the whole time. Employees should know what food options are available for guests who aren't from around there and whether parking is free, and they should see what you were guaranteed on the phone while booking the hotel room. I will never ever stay here again. I will still be calling about this experience as well. I stay in hotels on a frequent basis and this was the worst experience I have ever had!!"
},
{
"reviewID": 2071486,
"hotelid": 813,
"userName": "nycplayboy78",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "5/2011",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "LOCATION LOCATION LOCATION...This hotel is located in the heart of Syracuse by Big Orange...Great eateries, hospital, and great people are within walking distance...",
"frequencyID": 4,
"title": "Blew Me Away",
"comment": "I was just totally blown away by this hotel..I was on the Club Floor which is GREAT..The Club Level is very quiet aka NO KIDS or BABIES!!! :)"
},
{
"reviewID": 2071562,
"hotelid": 353,
"userName": "Cookie26",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is perfect",
"frequencyID": 2,
"title": "Awesome experience",
"comment": "Having never been to New Orleans before, we were astonished to walk into our room, look out our window, and gaze upon the majesty of the Mississippi River below us. Our room was so nice that we almost did not want to leave it and go explore the city. Everything was wonderful."
},
{
"reviewID": 2071600,
"hotelid": 814,
"userName": "Traci3256",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pocahontas, IL",
"arrivalMonth": "4/2012",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice hotel and good location!",
"comment": "We really enjoyed our most recent stay at the Belvoir. Rooms were super comfy and clean. Maid service checked in to see if we needed any supplies. Beach access was a little difficult because of construction. Beware of the pool/hot tub; heavily chlorinated. It bleached out 4 of our swimsuits, after the 2nd day of going and we realized it and I wouldn't let my daughter go back. It turned a black swimsuit brown. Not sure if it was just during our stay but I would double check before entering."
},
{
"reviewID": 2071841,
"hotelid": 15,
"userName": "jim66",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vermont",
"arrivalMonth": "5/2012",
"datePosted": "5/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Boston Getaway",
"comment": "I was"
},
{
"reviewID": 2072081,
"hotelid": 421,
"userName": "Shana",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "security!",
"frequencyID": 4,
"title": "Service",
"comment": "After checking out of hotel, thought I left my credit card in room. Called security........and someone named Sal to the rescue! He immediately had house keeping go to room, then checked express check out box, just in case I threw it in there. I felt so confident that with his professional manner and his real concern that I knew I was in good hands. I actually found (in coat pocket)........however, thanks to Sal for all his help . Will stay again, because of Sal!!!"
},
{
"reviewID": 2072259,
"hotelid": 196,
"userName": "Jane123",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "You can do better elsewhere",
"frequencyID": "",
"title": "Not a Fan",
"comment": "Lackadaisical front desk staff. Told repeatedly that there had been a mistake with the reservation and that I needed a room for Friday night, staff could not have cared less. Hotel supposedly overbooked yet staff made no effort to find me a room at any other hotel in the city. Made it clear I was on my own.Meeting room facility inadequate. No outlets in the meeting room or the area outside. Had us right next to another group, constantly running into them, overlapping breaks, confusion as to which refreshments were for which group.TV selection in room lousy."
},
{
"reviewID": 2072314,
"hotelid": 350,
"userName": "Sickand",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Plano, TX",
"arrivalMonth": "5/2012",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Place to stay",
"frequencyID": 4,
"title": "This is a great place to stay in Anchorage.",
"comment": "I travel a lot and stay at many different hotels all over the country and I would definitely rate this Hotel among the top 5%. Its a great place to stay, the stafff are absolutely fantastic, the rooms are confortable and the service is impeccable."
},
{
"reviewID": 2072350,
"hotelid": 353,
"userName": "Alpstar",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Ithaca, NY",
"arrivalMonth": "4/2011",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "good location, clean comfortable rooms, still affordable",
"frequencyID": 3,
"title": "only one major complaint",
"comment": "My stay at Belvoir New Orleans was pleasant, I was there for a conference that took place in the hotel. Rooms were clean and quiet (except for the ongoing renovation in the building which caused some noise during the day, but who is going to stay in his hotel room during daytime anyway...). Location is great, close to all city highlights. Elevators worked fast, breakfast lounge had a nice view."
},
{
"reviewID": 2072426,
"hotelid": 1291,
"userName": "AlphaPros",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Just ask and they will do their best to make it happen.",
"frequencyID": 3,
"title": "Best Sales and Catering Staff Around",
"comment": "Our association hosted a conference at the Belvoir Gunter and the staff treated us very well. They were very accommodating and provided the best atmosphere for the conference. And the food was absolutely amazing."
},
{
"reviewID": 2072582,
"hotelid": 741,
"userName": "Angela42",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Arkansas, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Nice hotel near D.C.",
"comment": "I was here for a business conference at the hotel. The hotel staff was very accommodating for our conference needs, setting up two buffet lunches outside of our conference room with just a few hours notice. The lounge and links business center are also nice. This hotel is a very short walk to the metro, providing easy access to downtown D.C. and it is also one stop away from Reagan Airport. When I plan a personal or business trip to D.C., again, I will definitely consider staying here."
},
{
"reviewID": 2073093,
"hotelid": 3054,
"userName": "Oaktree",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Montana, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Location is only selling point.",
"comment": "Overall not a bad hotel but not a great one either. The a/c didn't work very well, the roof leaked, and the lobby bathrooms were out of order. The roof in my room didn't leak but it did in the fitness center. Location was good for walking to shops, food, etc. Couldn't get a $0 balance receipt from the front desk to track expenses. No spa facility (hot tub, steam room, etc.). Took privacy sign off door at noon on first night but never got service."
},
{
"reviewID": 2073232,
"hotelid": 1391,
"userName": "SafariBob",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "AJ, AZ",
"arrivalMonth": "5/2012",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Totally relaxing as if you were in another remote location but 10 min from the city.",
"frequencyID": 3,
"title": "A Desert Oasis",
"comment": "This hotel celebrates the spirit of the local Gila Indian community. The atmosphere is very relaxing and efficient. The history is even more fascinating. Canal cruise at sunset was delightful. Our room was outstanding! Ate at the Ko'Sin where local dishes enhanced our lunch."
},
{
"reviewID": 2073713,
"hotelid": 1327,
"userName": "Jenn1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA",
"arrivalMonth": "4/2012",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The accommodations are great and the staff is very friendly and accommodating. The lobby has work stations with computers available for anyone to use.",
"frequencyID": 2,
"title": "Salt Lake City Belvoir",
"comment": "The staff at this hotel is very friendly and helpful. They were very accommodating. The only issues I had were with the fact that the printer cartridge in the Club Lounge printer was never replaced despite the fact that I reported two days n a row that it needed to be replaced, and there were problems with the digital reception on my TV that different days that couldn't be corrected despite their best efforts. The front desk staff, bell staff, and maintenance people were very friendly."
},
{
"reviewID": 2073741,
"hotelid": 3205,
"userName": "Jcook770",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO",
"arrivalMonth": "4/2012",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Stay away from the lobby restaurant. Venture out to eat. There are plenty of eating establishments within walking distance of the hotel.",
"frequencyID": 2,
"title": "Parts Were Great",
"comment": "I was there for a pretty large conference. My company was sponsoring the event. The banquet staff & food was excellent. The meeting coordinators were great. I was very disappointed in the lobby restaurant however. On my departure morning I dined at breakfast time by myself. I was placed in the absolute very back corner of a large open space. It was actually funny seeing all the single people sitting around the outside edge of the dining room. My waiter was inattentive. I asked for something and never received it. He finally showed up after I had finished my meal. The lady sitting next to me requested some brown sugar for her oatmeal. Not a difficult request. The waiter (same one) just looked over toward the buffet and told her he did not see any. I was mad for her and told the waiter to go ask the chef for the brown sugar. It was amazing how unhelpful he was. They call this a service industry??"
},
{
"reviewID": 2073754,
"hotelid": 1317,
"userName": "abigail32",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is an average hotel, complimentary breakfast is not a normal offer. They do however, serve starbucks coffee.",
"frequencyID": 3,
"title": "This hotel is average",
"comment": "Unfortunately this hotel needs tlc in the pool. The chlorine and chemicals were out of balance and my family and I all had a skin reaction from swimming in the pool. The only entrance to the pool under 4 feet deep is in doors. The tile around the pool is not wet rated and both of my children slipped and hit their heads. The hot tub was not any better. The curtains were also ripped in our room, and the tub is small, ugh. We will not return."
},
{
"reviewID": 2073895,
"hotelid": 3079,
"userName": "srnyc",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "terrible negligent service- feels like the hotel is being run by a skeleton crew",
"frequencyID": 3,
"title": "Horrible service!",
"comment": "We stayed at this hotel as part of a block of wedding guests last week. The room seemed fine at first check but lacked basic toiletries that are always standard at Grandbourne Hotels (shower gel, toothpaste, q-tips). Our first negative experience was room service- we called at midnight after arriving to order off the very limited late nightdining menu. The menu has salad, sandwiches or cereal. We called to ask for cereal and were told that is not on the menu. when we informed room service that it is, they said \"ok\" but it will take 45 minutes! for cereal! we decided not to order it."
},
{
"reviewID": 2073986,
"hotelid": 674,
"userName": "imom",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Superior Service, Lots of Amenities...",
"comment": "... great location, clean room, priced well. This hotel pulls it together just right. Until you experience the difference this outstanding, capable staff, can make on your busy, often hectic, trip, you might not understand why people rave about the service here. I highly recommend this hotel."
},
{
"reviewID": 2074043,
"hotelid": 378,
"userName": "PlatinumBlonde",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "7/2011",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Adjacent to Blackrock - there are many who try to come to the pool area who live locally or are from other hotels, the good news is that the hotel has instituted a wristband policy to keep all non guests out of the pool facilities and those of us who stay at the Belvoir Maui really appreciate this effort by the hotel - a big thank you to the hotel staff!",
"frequencyID": 4,
"title": "THE BEST HOTEL IN HAWAII!!!",
"comment": "The Belvoir Maui is simply the very best hotel you can stay at in Hawaii. The staff is friendly and attentive and the resort is immaculate! Our family has stayed at the Belvoir Maui every year for the last 20 years. It is truly a incredible experience to be on the best island in Hawaii at the best hotel!"
},
{
"reviewID": 2074104,
"hotelid": 353,
"userName": "Joel02",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location but not worth the money",
"frequencyID": 2,
"title": "Not what I usually expect in a Belvoir",
"comment": "I spent 5 nights and attended a conf at this hotel. I was disappointed relative to other Belvoir's where I have stayed. My room was noisy - I could hear anyone in the hall way when I was trying to sleep. I had a package Fedex'ed to me, it arrived and was signed for by the hotel staff at 6:20 am, when I asked for the package no one had any record of receiving it and I did not get the package until 12:30 that afternoon. My lunch at the hotel restaurant was delicious - a bright spot. Upon checkout I found I was over-billed for something at the bar that I did not order ($46) and someone else in my group had numerous errors with her bill too. The staff were friendly and helpful."
},
{
"reviewID": 2074612,
"hotelid": 1327,
"userName": "Thomas675",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convient, Good Nights Sleep",
"frequencyID": 3,
"title": "Comfortable and Convenient",
"comment": "We stayed 5 mights. As Platinum Member, we were upgraded to the Club Floor."
},
{
"reviewID": 2075077,
"hotelid": 1569,
"userName": "Appleofmyeye3",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "La Crescenta, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfy beds",
"frequencyID": 2,
"title": "Great place to stay",
"comment": "Because we belong to BPG and have Disneyland passes we are in Anaheim many times during the year. This is the place to stay. Our Dental Hygiene meeting is here in May of each year, so my friends and I always make it point to stay here. Would recommend this Belvoir Resort ."
},
{
"reviewID": 2075303,
"hotelid": 127,
"userName": "rudygetsplenty",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Palm Springs, CA",
"arrivalMonth": "3/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best deal near the airport",
"frequencyID": 1,
"title": "Great Value, Glad I booked!",
"comment": "I had a great 1 night stay here. Room was clean, decent size, gorgeous view, and very reasonably priced. Was booked for a city view but front desk changed me to water view at my request upon check-in (thanks Cue!). Only complaint was the ribs were a bit dry, but had such a great stay it didn't matter."
},
{
"reviewID": 2075652,
"hotelid": 1725,
"userName": "Vic06",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "This hotel is beautiful!!",
"comment": "The hotel is beautiful, the staff will help you with whatever you need and the restaurant has really good food. I couldn't ask for more from a hotel! I highly recommend this hotel to anyone!"
},
{
"reviewID": 2076179,
"hotelid": 3205,
"userName": "kurkur",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Jeddah Saudi Arabia",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location on 16th mall street",
"frequencyID": 4,
"title": "Rooms aminities",
"comment": "The room aminities are not according to standard like out of USA otels. Thies is no minibar in the room"
},
{
"reviewID": 2076252,
"hotelid": 3576,
"userName": "scottiedkk",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Orlando",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location to downtown Orlando",
"frequencyID": 4,
"title": "Average Hotel but rude staff",
"comment": "When I arrived at the hotel at approximately 5:15pm I was told I would have to wait about 1 hour before I could get into my room because there wasn't a clean room available. Both the front desk attendant and manager were not very apologetic concerning the wait nor did they offer to accomodate me in any way while I was waiting for my room. They could offered a complimenatry beverage or something. The hotel itself wasn't too bad but I would definitely revamp the customer service."
},
{
"reviewID": 2091104,
"hotelid": 430,
"userName": "Wavey",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Belvoir in May",
"comment": "Both the appetizers in the evening and breakfast in the morning in the Club Room were excellent. The staff was very helpful."
},
{
"reviewID": 2091365,
"hotelid": 3207,
"userName": "ken1527",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Birmingham, AL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "exceeded expectations",
"frequencyID": "",
"title": "This hotel staff was extremely helpful and examplified excellent service.",
"comment": "Great service by all of the hotel staff that I was in contact with. The concierge service was extremely knowledgeable and The Club room staff was very friendly."
},
{
"reviewID": 2091469,
"hotelid": 829,
"userName": "Junior50",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "suggestion",
"comment": "I thik it is time to renovate the fitness center and get a fan or imrpovve air circulation."
},
{
"reviewID": 2091533,
"hotelid": 430,
"userName": "redsox2012",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Massachusetts, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Love the location",
"comment": "My husband and I love staying here when we are in town for a Red Sox game. It is really easy to walk to and from on the day of the game. We are able to stay until late afternoon the next day as well to enjoy the sites in Boston. Most of the time we have room service for breakfast. We have decided not to do that anymore. The cost is totally outrageous and the quality was not very good. And the sugar packets in the container that came with our breakfast had old coffee spilled all in it. I was not happy with that. The little things that make this Belvoir special are starting to be overlooked."
},
{
"reviewID": 2091545,
"hotelid": 3115,
"userName": "dcoff99",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Kansas City, MO, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If elevator noise is an issue, ask for rooms on the north side of the hotel.",
"frequencyID": 4,
"title": "Another Amazing Long Term Stay",
"comment": "One of the best Belvoir in the entire system. Just completed another long term business stay (10+ nights) for the 4th year in a row and everything was perfect once again."
},
{
"reviewID": 2091798,
"hotelid": 3207,
"userName": "trackshoes",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Club Lounge is worth it! Huge fitness center, well equipped. Hotel has laundry facilities for the guests to use.",
"frequencyID": 4,
"title": "Agree: Club Lounge Staff are Excellent",
"comment": "I have never been in any club lounge (competing chans) where i felt so welcome and so well served. It made the food taste even better. I was there both on weekdays and weekend. Both staff were excellent. Gold service at the front desk was very kind and courteous well. Restaurant food (lunch and dinner) very good, with a great wine and beer selection."
},
{
"reviewID": 2091801,
"hotelid": 127,
"userName": "GreenT14",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great view of the bay and part of the city",
"frequencyID": 3,
"title": "Great view on the balcony",
"comment": "This hotel exceeded my expectations. We booked a room in the Bay Tower using BPG points for two free nights. Supposedly the Bay Tower rooms are slightly larger than those in the Marina Tower. Every room has a balcony. We got one with a bay view. It was beautiful and so relaxing during the day. I enjoyed the view at night as well. The city lights are so bright that they lit up the night sky."
},
{
"reviewID": 2092072,
"hotelid": 344,
"userName": "CanadianGirl",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ontario, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Good for LAX travel but set your own alarm",
"comment": "The hotel is a great location for LAX. There is a shuttle that comes by to drop you off at the airport as well which is handy. The room was clean and comfortable. My only complaint, which knocked my star rating down to 3/5, is that I asked for a 6am wakeup call and I didn't receive one. The front desk staff who checked me in wrote it down but I guess it didn't get processed. Luckily, I set my own alarm just in case but if I hadn't have done that I would have easily missed my flight in the morning."
},
{
"reviewID": 2092076,
"hotelid": 315,
"userName": "Disappointed123",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Seattle",
"arrivalMonth": "3/2012",
"datePosted": "5/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No free WI-FI",
"frequencyID": 2,
"title": "Poor Internet availability",
"comment": "Although the hotel was clean and well-maintained, I found it a major inconvenience that they did not offer free WI-FI. WI-FI was available for the steep cost of $14.95 for 15 minutes. This was my first experience with a hotel that did not offer this service for free and it would prevent me from using their services again."
},
{
"reviewID": 2092217,
"hotelid": 1725,
"userName": "Peten722",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you want exemplary service from the front desk, ask for Lucy. She was the lone bright spot for assistance.",
"frequencyID": 3,
"title": "The desk staff didn't care",
"comment": "I had difficulties with the hotel's Internet connection all through my two-week stay. I had no connection at all for the last five days. The staff was unable to fix the problem and the provider put me on a \"trouble ticket.\" Several times I called the front desk to inquire about getting connected, would be told I would be called back, and never received a callback. No one wanted to go out of their way to help."
},
{
"reviewID": 2092504,
"hotelid": 127,
"userName": "GreenT14",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great views, nice facilities, and friendly staff!",
"frequencyID": 4,
"title": "Nice hotel!",
"comment": "Everything at this hotel was awesome. From the location, the service (super nice valet guys), to the front desk lady who checked me in."
},
{
"reviewID": 2092563,
"hotelid": 1291,
"userName": "CRBY",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Plano, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great except for the bathtub.",
"comment": "Our stay was great, nice and helpful staff. Our only complaint is the bathtub non slip mat, I would prefer the type that is fixed with suction cups so that it can be easily removed and/or cleaned. Otherwise it should be checked regularly, to verify that it is properly fixed to the tub."
},
{
"reviewID": 2092642,
"hotelid": 1995,
"userName": "Kenie13",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Pittsburgh, PA, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great facility",
"frequencyID": 1,
"title": "This hotel is beautiful",
"comment": "Stayed for a wedding and everything was wonderful... from the lobby, clean guest room, nice banquet hall & wait staff."
},
{
"reviewID": 2092696,
"hotelid": 1138,
"userName": "Melynn",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia PA",
"arrivalMonth": "5/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel in a great location",
"frequencyID": 2,
"title": "Wonderful stay - great location!",
"comment": "From the moment we walked in - it was wonderful. Lots of free parking, beautiful lobby with an efficient and friendly desk staff. Couple that with a complimentary wine tasting (Tasting Tuesday - great day to check in!). Our room overlooked the marina, was clean and the bed was comfortable. Petaluma is a great little town - our first visit - and we enjoyed the restaurants recommended by the staff. We will def. return to this hotel."
},
{
"reviewID": 2092897,
"hotelid": 158,
"userName": "DiscountDiva",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This locations is surrounded by some great places to eat!",
"frequencyID": 2,
"title": "Great Hotel for Female Travelers",
"comment": "I had a great experience at this hotel because I felt safe. The valet employees were very kind and helped me with my bags all the way to the front desk. The employee at the check-in desk was very nice and had my reservation with BPG rewards # already in the system. He asked if I needed help with my bags and any items from the gift store. When I checked out the same employee was at the front desk to greet me and called over for help with my bags."
},
{
"reviewID": 2093183,
"hotelid": 468,
"userName": "roadrunnerRN",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Mesa, AZ, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's very close to Epcot which i say is a fun place to visit!",
"frequencyID": 3,
"title": "satistfied",
"comment": "Facilities was great, conference area was huge. Amenities was exceptional. Epcot was just around the area My only comment I guess was that, I applied for the be green save green which is great but I hope they still check the room for trash to be emptied."
},
{
"reviewID": 2093218,
"hotelid": 1135,
"userName": "mauriciorago",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Santa Mó®©£a, California, EEUU",
"arrivalMonth": "4/2012",
"datePosted": "5/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The rooms are excellent",
"frequencyID": 3,
"title": "April visit, 2012",
"comment": "Very pleasant stay, looking forward to come back"
},
{
"reviewID": 2093438,
"hotelid": 460,
"userName": "Santosh",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location location location!",
"frequencyID": 2,
"title": "Very Good!",
"comment": "We come to Seattle several times a year and always stay at this hotel. It is very clean and comfortable. It is located in central downtown, so everything is just at your doorstep."
},
{
"reviewID": 2093537,
"hotelid": 802,
"userName": "LizardPA",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pittsburgh, PA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff rocks!",
"frequencyID": 2,
"title": "Clean, comfortable, friendly!",
"comment": "My husband and I recently stayed here for an anniversary night. Upon check in they immediately upgraded us to a jaccuzzi suite! The room was very clean, comfortable and quiet. The breakfast the next morning was excellant, and each staff member was more pleasant than the previous. A definite must if you need to stay in the Akron area!!!"
},
{
"reviewID": 2093619,
"hotelid": 1162,
"userName": "kpatel",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "telanted housekeepers than front desk people",
"frequencyID": 1,
"title": "worse experience",
"comment": "No directions were given for parking or room for a person who is staying first time at this propert with family. Next day my room was not cleaned, third and forth day had no coffee in the room at all."
},
{
"reviewID": 2093869,
"hotelid": 115,
"userName": "Bubblewatcher",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't expect anyone to call you back.",
"frequencyID": 4,
"title": "Requested service not provided",
"comment": "At time of booking I requested a refrigerator due to a medical need. Upon arrival I again asked for the refrigerator and was told they would take care of it. After 5 days the refrigerator never arrived. At check out I wanted to know why I had extra charges on my credit card and was told someone will call me to explain. I have been home for 3 days and no one has called."
},
{
"reviewID": 2093887,
"hotelid": 1725,
"userName": "masterchief",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "The Villages, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very courteous and professional staff.",
"frequencyID": 1,
"title": "Granddaughter grad from UCF",
"comment": "Everything from check in to check out was excellent. When I asked questions of the staff they provided very knowledgeable answers."
},
{
"reviewID": 2093904,
"hotelid": 3175,
"userName": "Letie",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not clean and you have to pay for wifi or internet.",
"frequencyID": 3,
"title": "Great staff lacking extras",
"comment": "This is my first and last time staying in this hotel. Although the staff was great and the bed was comfortable, you have to pay for wifi, there was not a fridge in the room, I was given a room without a tub (handicapped accessible room), had to switch rooms, the bathroom flooded because the rusty bathtub was broken, they lost my reservation for the first day (they did make up for that), tried to go swimming and the pool was only 2 feet deep and they were understaffed knowing that convention attendees had to all check out at the same time. With as much as that room cost for 2 days I could have stayed at a budget hotel and got better extras."
},
{
"reviewID": 2093937,
"hotelid": 353,
"userName": "Davidfs",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "UK",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Disappointing",
"comment": "Nice view from our 'deluxe' room but poor service (especially from Pelican Bar staff) and decor that needs refreshing. one of the slats in the wooden blinds in our room was broken and there were signs of mould in the bathroom. And having to pay for 'extras', from wifi to exhorbitant car parking, left the impression of a place more interested in milking you for every penny rather than providing a good service"
},
{
"reviewID": 2093947,
"hotelid": 344,
"userName": "ph8600",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Danmark",
"arrivalMonth": "4/2012",
"datePosted": "5/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "OK, but not impressive",
"comment": "Had to go back three time to reception to:"
},
{
"reviewID": 2093962,
"hotelid": 1556,
"userName": "Breretonl",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Florida, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is badly run",
"frequencyID": 4,
"title": "Complaint",
"comment": "There was no hot water to shower with and I was told to leave it running for 10 mins as it was cold outside!!"
},
{
"reviewID": 2094765,
"hotelid": 1135,
"userName": "Mori",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Adequate but Look Around First",
"frequencyID": 3,
"title": "Bad Feng Shui & Service needs Improvement",
"comment": "My first room was right by the pool belonging to the condo next door. After asking for a room change, they sent me to a room not yet cleaned. On the third try, the keys did not work. The front desk upgraded me to a BPG room but the demeanor of the front desk manager was not very apologetic. Bell desk, though, was very helpful and efficient"
},
{
"reviewID": 2095004,
"hotelid": 2017,
"userName": "Donna62",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is perfect",
"frequencyID": 4,
"title": "Wonderful Time",
"comment": "My husband and I enjoyed a pleasant 5 day stay at this hotel. We were centerally located to the beautiful downtown area and Mt"
},
{
"reviewID": 2095018,
"hotelid": 353,
"userName": "TravelinKen",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Major renovations underway - Try to get a newly remodeled room!",
"frequencyID": 4,
"title": "Renovated Club Floor Rooms are Fantastic",
"comment": "The entire hotel is undergoing a renovation this year and I was in town for a conference at the convention center. I had reserved a room on the Club Floor and when I checked in the front desk staff informed me that they had JUST opened the club floor that I was going to be on (Floor 46) and I was going to be the first person to stay in that room!"
},
{
"reviewID": 2095129,
"hotelid": 115,
"userName": "amh601",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Raymond, MS",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is a nice hotel, it would be nicer if the cleaning staff took care of the guests rooms",
"frequencyID": 3,
"title": "The cleaning staff needs a refresher course",
"comment": "My check-in was great, the front desk staff were very helpful and courteous. My disappointment is with the cleaning staff. After staying one night we left for the day then returned to our room to find that it had been partially cleaned, we ordered pizza the night before, the empty boxes were left in the room, empty coke bottles were left and our beds were made but halfway made, with no clean sheets. I feel that if I pay that much to stay in your rooms per night that all trash should be removed from the room and I should be able to sleep on clean sheets."
},
{
"reviewID": 2095159,
"hotelid": 421,
"userName": "juikly",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Little details matter",
"comment": "When you pay a significant amount to stay at a respected brand, and especially when you have status with the hotel chain, you expect not to be nickel and dimed."
},
{
"reviewID": 2095195,
"hotelid": 127,
"userName": "LADD",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Horrible Bed",
"comment": "The staff was very friendly and helpful and the grounds were very well maintain. However, the bed was horrible. Not only was it stiff and uncomfortable, there was no mattress pad and every time I rolled over the springs would squeak. The pillows were leaking the down filling and tiny feathers were everywhere which brought on an allergic reaction and I didn't sleep 2 nights in a row. The bed was HORRIBLE!"
},
{
"reviewID": 2095224,
"hotelid": 83,
"userName": "CincodeMayoStay",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ventura, CA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's easy to walk to City Walk if you take the Hilton elevator.",
"frequencyID": 1,
"title": "Staff was very helpful.",
"comment": "My room did not have a remote control for the television. I called the front desk and one of the engineers brought one down right away. The concierge booked a restaurant reservation which allowed us to be seated right away. I pleased with the staff services."
},
{
"reviewID": 2095329,
"hotelid": 1364,
"userName": "FitlyAnnoyed",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Facilities Needs Work",
"comment": "It was overall a fgood stay. However, I wanted to work out. There was only 1 ellipitical machine and it was making loud noises. I got sick of warning everyone that came in. Not even a note was put on it. Also, of the 4 treadmills, 2 of them squeeked so bad no could use them without disturbing everyone else. But great location directly across from the train station & by the stadium. Hospitality was great also."
},
{
"reviewID": 2095463,
"hotelid": 674,
"userName": "Pam12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is top notch",
"frequencyID": 4,
"title": "Tremendous Staff!",
"comment": "From the moment you arrive, the staff is friendly and ready to make your stay as comfortable as possible. Always smiling and greeting me by name...great location and hotel."
},
{
"reviewID": 2095464,
"hotelid": 1144,
"userName": "JeffYYZ",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Customer Service sets this hotel apart",
"comment": "The hotel offers a product similar to other Belvoir locations, but what truly sets this hotel apart was their customer service."
},
{
"reviewID": 2095508,
"hotelid": 421,
"userName": "Sarah4222",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is great!",
"frequencyID": 2,
"title": "Great Hotel!",
"comment": "The Belvoir Hotel & Towers is in a wonderful location! They have the most comfortable beds and courteous staff of any hotel I've stayed in while in NYC. I recommend them to everyone who travels there!"
},
{
"reviewID": 2095563,
"hotelid": 1991,
"userName": "GATraveler",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Still in need of work",
"comment": "Not what I expected for a newly renovated hotel. It's pretty obvious the lobby area was the focus for the improvements. This was my first stay at this hotel so I can't compare it to the pre-renovation status. The lobby is beautiful and I was told by a representative at the front desk the leather wall behind the check-in cost $20,000. I would have spent that money elsewhere."
},
{
"reviewID": 2095667,
"hotelid": 468,
"userName": "Florida1",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Lauderdale, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "be prepared to pay extra fees for daily self parking and resort fees for use of property amenities. Hotel is very large and there is a lot of walking to access different areas of the hotel and parking.",
"frequencyID": 1,
"title": "Met most Expectations",
"comment": "Chose this hotel for its proximity to the Epcot park. Standard room bathrooms are on the small side. Initially upon entry AC and room had a musty smell. AC system unit needs maintenance and cleanout. Door closing function needed maintenance. Door needed to be slammed each time so it would close. Silencers on unit doors would be nice so patrons don't have to continually listen to other unit doors being closed. Some of the bathroom lightbulbs were out in the vanity area making lighting very dim in the area. Furnishings are starting to show wear. Both the corridors and elevators had a very strange odor. Fitness center was a real plus with a good selection of equipment and very courteous and attentive staff. Pool facilities looked very nice but didn't have a chance to use. Overall nice hotel but very large and lots of walking to get around the facility."
},
{
"reviewID": 2095820,
"hotelid": 3068,
"userName": "JKBRN",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ridgewood, NJ, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "How friendly the staff is!",
"frequencyID": 2,
"title": "Always an excellent stay!",
"comment": "We stay at the Belvoir in Roanoke, Va about 3-4 times a year and ALWAYS have a wonderful experience! The rooms are clean and comfortable, the food and service are excellent and EVERY staff member is superb!"
},
{
"reviewID": 2097153,
"hotelid": 1138,
"userName": "dap1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Sea Ranch, CA 95497, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is fantastic and the rooms are great.",
"frequencyID": 4,
"title": "Home Away from Home",
"comment": "It always feels like I am coming home when I arrive at the Belvoir. The front desk staff are excellent and greet you by name. I really don't know how they keep everyone straight but they always greet returning guests by name. Throughout the hotel, the staff always acknowledge you, no one is too busy checking their emails and text...a rarity of late."
},
{
"reviewID": 2097272,
"hotelid": 158,
"userName": "rucn2020",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Access to the Club Lounge is a nice bonus.",
"frequencyID": 4,
"title": "Richard is outstanding.",
"comment": "We really had a great experience at our stay last weekend. Richard at the front desk greeted us and he was very pleasant and genuine. As a BPG Platinum, he was very generous with an nice upgrade - one of the firsts I've had with this hotel. The room was fantastic, clean, and comfortable. Thank you for a great stay, we will be back - and thanks to Richard."
},
{
"reviewID": 2097637,
"hotelid": 421,
"userName": "Adisak",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Below 4 to 5 star hotel standard",
"comment": "- Front staffs are lack of service mindset."
},
{
"reviewID": 2097687,
"hotelid": 468,
"userName": "Ted56",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Iowa",
"arrivalMonth": "4/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "use valet parking if you have a car",
"frequencyID": 2,
"title": "BEST HOTEL FOR DHS",
"comment": "The Dolphin is the best hotel to stay if your main park to visit is Hollywood Studios. Can't beat the boat. Also good for visits to Boardwalk and EPCOT, but a longer boat ride. Better food choices than the Disney hotels. We like the Beach Club better for going to EPCOT, but this was our first stay at the Dolphin and we were impressed. Be sure to use valet parking if you have a car."
},
{
"reviewID": 2097807,
"hotelid": 1113,
"userName": "jwblack",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Breakfast is not included, somewhat confusing when looking at hotel description, but overall value for room very good.",
"frequencyID": 4,
"title": "Great Room for excellent price",
"comment": "This was a quick overnight stay and the room value for a double suit with Sofa bed was great. Room was nice, bathroom could use some remodeling, but was clean. Staff was nice and attended to all needs. We did have an issue with breakfast where is was not clear if included or not and then they charged $18.00 each for buffet when my wife, daughter and mother-in-law had a bagel and coffee each. Bar was nice and interior hotel was very nice with transparent elevators. Pleasant stay"
},
{
"reviewID": 2097812,
"hotelid": 760,
"userName": "Fishiepoo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maryland",
"arrivalMonth": "4/2012",
"datePosted": "5/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The room was above average, very roomy and comfortable.",
"frequencyID": 2,
"title": "First stay",
"comment": "This was the first time I have stayed at a sheriton Hotel and I am sold on them. Everything about the hotel the room the service everything was very very nice."
},
{
"reviewID": 2098014,
"hotelid": 350,
"userName": "hm41",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Anchorage, AK",
"arrivalMonth": "Multiple",
"datePosted": "5/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Sad to say",
"comment": "The Belvoir has been my preferred place to stay when away from home, which is often, for many years. Unfortunately my last visit was highly disappointing. From the reservation forward. It was certainly out of charecter to my prior experinces, but has left a sour enough taste in my mouth and fear it will impact my future choices for lodging."
},
{
"reviewID": 2098140,
"hotelid": 606,
"userName": "johng57",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Waterbury, vt",
"arrivalMonth": "5/2012",
"datePosted": "5/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great beds",
"frequencyID": 2,
"title": "Great stay",
"comment": "A very nice hotel, great bed, roomy bathroon, the only set back are teh work out facilities and teh pool. This hotel used to have hot tub but they removed it. The staff is great and location can't be beat"
},
{
"reviewID": 2098162,
"hotelid": 95,
"userName": "GlennB",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bangkok, Thailand",
"arrivalMonth": "6/2012",
"datePosted": "5/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "good location, mini suites.. KC is really nice city with very nice people. I was pleasantly surprised...",
"frequencyID": 4,
"title": "Breakfast needs help",
"comment": "Everything about the hotel was excellent except for the breakfast. It was a boring selection of mediocre food. Cold eggs, poor service, staff that would rather chat among themselves than work. I had a minor incident but it was resolved. Other than that, good hotel. Thessy at the front desk is tops !"
},
{
"reviewID": 2099594,
"hotelid": 1391,
"userName": "Wisco0407",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Wisconsin, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Try Kai!!",
"frequencyID": "",
"title": "Mostly great",
"comment": "We stayed recently for a group trip. The group made an great choice on this property. We enjoyed the pool area the most. The staff were great (thanks Lo!) and the drinks were delicious!"
},
{
"reviewID": 2099977,
"hotelid": 636,
"userName": "RPwalker",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Upstate NY",
"arrivalMonth": "5/2012",
"datePosted": "5/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy to walk from.",
"frequencyID": 2,
"title": "Staff is beyond helpful and friendly",
"comment": "The hotel is beautiful and I loved that the fitness facility was open 24/7. Upon entering through departure the entire staff is outgoing, friendly and unbelievably helpful. It was a most enjoyable trip made even better by the staff and amenities. Highly recommended."
},
{
"reviewID": 2100139,
"hotelid": 468,
"userName": "EBOOM101",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL",
"arrivalMonth": "5/2012",
"datePosted": "5/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The people at this hotel are so accommodating and so personable it's unreal",
"frequencyID": 2,
"title": "3rd stay here",
"comment": "Our third stay at this hotel and we brought my sister in law along- we were able to be accommodated by having rooms across from each other, but the room location was not where I would have preferred. We pay extra for a room with a balcony and an Epcot fireworks view and this time that was a bit lacking. I did not enjoy the 4th floor in the central elevators side. I was honestly expecting at least the 6th or 7th floor to enjoy the fireworks from, and while you could still see them it wasn't the usual excellence that I've come to expect from this hotel."
},
{
"reviewID": 2100153,
"hotelid": 214,
"userName": "Nickname12",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Calgary, AB, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Disappointing",
"comment": "As a regular business traveller and BPG Gold member, this hotel was below expectations for a four night stay with my family. Early check-in request was moot as we arrived at four (after the \"stated\" check in time of three) and still had to wait for key release while they finished prepping the room. Beds sagged in the middle, pool was also the bar so smoky in the evening, and in general the decor and condition are no longer an BPG level 4 property. Location lets the operator charge for parking and a premium on the room that is not appropriate."
},
{
"reviewID": 2100546,
"hotelid": 3205,
"userName": "Rizman",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO",
"arrivalMonth": "4/2012",
"datePosted": "5/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location.",
"frequencyID": 4,
"title": "Watch your bill when you depart...",
"comment": "I booked a room with BPG points. When my wife checked out she was charged a $55 fee. This fee indeed should not have been charged. I feel taken advantage of and still have not gotten my credit that hotel staff said I would receive after I called the next day."
},
{
"reviewID": 2100605,
"hotelid": 2003,
"userName": "LGB33755",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Clearwater, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful hotel",
"frequencyID": 4,
"title": "Beautiful hotel, great staff!",
"comment": "The hotel was beautiful, from the lobby to hallways, room, and lounge/restaurant. Staff was very professional, helpful and friendly (only exception was the rather snooty server in the restaurant). Loved the cozy bedroom section of the suite with its frosted pane French doors. Bathroom was very spacious, though if I'd designed it I would have skipped the tub, made the shower larger and put in a second sink (feel free to use these ideas for your next remodel). :-) Of course, the wonderful, comfortable Belvoir beds never disappoint."
},
{
"reviewID": 2100830,
"hotelid": 3207,
"userName": "MEMNK",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maine, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Frustrating",
"comment": "Major frustration in receiving clean wash cloths and hand towels. Housekeeping staff cleaning room NEVER left any wash cloths. The only way to get them was to call the front desk. I have always thought that when your room was cleaned you should automatically received clean linens for the bathroom."
},
{
"reviewID": 2100951,
"hotelid": 1291,
"userName": "MiikeT",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The employees make you feel at home and an honored guest!",
"frequencyID": 4,
"title": "Nice hotel at a great location",
"comment": "The hotel is centrally located in San Antonio, near the the Alamo and the river walk. What makes this hotel great to visit are the employees who know how to make you feel comfortable as guest. We will return!"
},
{
"reviewID": 2100999,
"hotelid": 380,
"userName": "EKalei",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lihue, Kauai",
"arrivalMonth": "3/2012",
"datePosted": "5/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly, Knowledgeable Staff and Great Location.",
"frequencyID": 2,
"title": "Home Away From Home",
"comment": "Gorgeous Hotel and Great Location.... The Staff Was Friendly and Knowledgeable, and The Belvoir Princess Kaiulani Offers Cultural Demonstrations, Allowing Guests The Oppurtuntiy to Get a Tatse of The Real Hawaii. The Rooms are Very Clean and Comfortable. Everything About The Hotel and The Staff is Outstanding."
},
{
"reviewID": 2101601,
"hotelid": 951,
"userName": "debby",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NYC",
"arrivalMonth": "5/2012",
"datePosted": "5/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "linen is clean. mattresses/bedding comfortable.",
"frequencyID": 2,
"title": "Hotel clean and comfortable",
"comment": "I have one complaint. I am a Gold BPG member. In my previous travels, I was upgraded to club level, when available. This hotel refused to do so, claiming it was free for Platinum members only. Also, breakfast is free till 9:00 am. We came down at 9:25 and were charged $5.00 for 2 pieces of fruit we ate."
},
{
"reviewID": 2101672,
"hotelid": 460,
"userName": "dabaum77",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": "",
"cleanRoom": 4,
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St. Louis, MO",
"arrivalMonth": "5/2012",
"datePosted": "5/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Good place to stay for conference",
"comment": "I stayed here while attending a conference and the location was fantastic, right across the street from the convention center. The workout facilities were amazing and the coffee shop in the lobby was open very early, which worked out well for me. I liked the option to skip maid service for a $5 food and drink voucher."
},
{
"reviewID": 2103942,
"hotelid": 1324,
"userName": "moecal",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Very nice hotel, overpriced",
"comment": "This is a very nice facility but is simply overpriced. We supposedly received a corporate group rate, yet I could book it for $4 cheaper at Travelocity. The site keeps mentioning a lowest price guarantee but our group rate (Fortune 100 company) didn't even achieve that. Also, I was booked with a room with double beds per our group rate when the Travelocity booking showed King's still available (for less) and others from our company were offered a King later at a much higher rate yet. I was told I could get a king or queen if it became available but of course that just means if they were unsuccessful at booking the higher rate, aka 'no'. And of course another $10/day for wireless internet even though that's free at a hotel that costs $60. Beautiful facility, nice rooms, but simply overpriced."
},
{
"reviewID": 2104018,
"hotelid": 1327,
"userName": "Vanna73",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Meet the needs of our leisure travel",
"comment": "The hotel was in a great location as a hub for visiting Utah. Friendly staff and clean hotel."
},
{
"reviewID": 2104533,
"hotelid": 1364,
"userName": "JTKRISKA",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston, TX",
"arrivalMonth": "5/2012",
"datePosted": "5/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No WiFi in the rooms.",
"frequencyID": 4,
"title": "Recent Stay in St. Louis Belvoir",
"comment": "This hotel needs some major renovations. Hopefully this is in the budget. The rooms were clean but furniture was very outdated. Shower had mold in it."
},
{
"reviewID": 2104823,
"hotelid": 196,
"userName": "Hedgehog",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The concierge team are very knowledgeable",
"frequencyID": 4,
"title": "Needs updating",
"comment": "Having stayed here for the past 5 years for each NRA show, the hotel, this year was a big disappointment. The bedroom on my floor (9) was looking tired in need of some re painting and decorating. There needs to be improved housekeeping - previous guest hairs in the bath are not appealing, and basic restocking of supplies, ( no stir sticks for 5 days) In house manitenance needs to be more responsive. On a positive note Michael the doorman however is always pleasant,consistent and an assett to the hotel."
},
{
"reviewID": 2104973,
"hotelid": 670,
"userName": "Robert123",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very average hotel",
"frequencyID": 3,
"title": "Not my favourite Grandbourne Experience",
"comment": "Not a great experience; went to my room, it was not a king, but two doubles, had to change rooms. Gold Member, didn't get an BPG floor; got an unsolicited wake up call at 6AM; took the BPG points for one of the two rooms I had; free internet for the other. The internet was horrible, wasn't even worth taking it, I gave up after trying to work for an hour. Told the front desk, there was no effort to credit my account with any BPG points, and in fact, they didn't even credit my account for the points on the room I didn't take the internet. I will not return to this hotel."
},
{
"reviewID": 2105259,
"hotelid": 693,
"userName": "dlappl",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Tired and Worn",
"frequencyID": 4,
"title": "Tired and Worn",
"comment": "This hotel is in serious need of updating and a deep cleaning. My carpet was filthy and stained- I kept my shoes on the entire time. I retrieved the blow dryer from the bag, it was sticky and covered in hair, etc. it was very obvious something was spilled on it. The prices for a soda out of their machines is ridiculous $3.00 for a bottle of coke- I literally walked to Station Square kiosk and purchased one for $1.50!"
},
{
"reviewID": 2105417,
"hotelid": 2017,
"userName": "MarkNYC",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "New York, NY",
"arrivalMonth": "5/2012",
"datePosted": "5/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff/ Bartender Rock",
"frequencyID": 4,
"title": "Good Property, GREAT STAFF",
"comment": "Stayed here on business this week. This property was very centrally located and had everything I needed."
},
{
"reviewID": 2105621,
"hotelid": 1556,
"userName": "ColoradoBarPrez",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "5/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Disappointment",
"comment": "Old, Tired and Smelly"
},
{
"reviewID": 2105638,
"hotelid": 1784,
"userName": "ABJD",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "5/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "I would not recommend the accessible rooms here.",
"frequencyID": 2,
"title": "Accessible\" rooms have problems",
"comment": "When I booked, I requested the \"quietest room possible\" as it was very important that my child get a good night's sleep as she was in town for an important event. In fact, I had chosen a Belvoir because in my experience their beds really are the best, guaranteeing us a comfortable night."
},
{
"reviewID": 2108338,
"hotelid": 1569,
"userName": "NavyChief",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Pedro, Los Angeles, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Average Hotel; No BPG Recognition",
"comment": "Spent one night here. Check in was fast but no mention of Grandbourne Platinum status, other than when the desk clerk handed me the Platinum key card envelop, saying \"I guess you want the 500 points?\"."
},
{
"reviewID": 2108585,
"hotelid": 1233,
"userName": "Lindaaaaaa",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Wisconsin",
"arrivalMonth": "5/2012",
"datePosted": "5/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff",
"frequencyID": 2,
"title": "Great Return Stay",
"comment": "This was our 4th stay.....and as always, it fit our needs perfectly. Good location, comfortable beds, clean and lovely rooms, and GREAT staff. The friendliness and helpfulness of every person working there makes it a pleasure to stay at this hotel!"
},
{
"reviewID": 2108603,
"hotelid": 1135,
"userName": "Markcap",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Palm Springs",
"arrivalMonth": "5/2012",
"datePosted": "5/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It underperforms its potential, but the location is terrific...",
"frequencyID": 4,
"title": "Needs to cater to BPG members better....",
"comment": "This hotel has been in renovation mode for several years and is mostly a revolving door of personnel. Three valet companies in two years; new front desk staff constantly. Most rooms are connectors and, therefore, noisy. They cater to a European travel crowd and don't pay nearly the attention to the domestic customers. The room selection for BPG elite members is very poor and the front desk does not appear to care. On the good side, if you need anything, Hugo at the concierge desk isone of the best things about the hotel. This hotel could be great, but is merely mediocre currently...."
},
{
"reviewID": 2108707,
"hotelid": 1552,
"userName": "Disneyfans",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great service and clean rooms.",
"frequencyID": 3,
"title": "Great service",
"comment": "We had such a wonderful experience at this hotel, we are coming back in June! The shuttle is easy and picks up right out front. The club level is the way to go. Great and helpful staff made our stay even better!"
},
{
"reviewID": 2108860,
"hotelid": 127,
"userName": "Vernon67",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, view & easy access to downtown area.",
"frequencyID": 2,
"title": "This hotel exceeded my expectations",
"comment": "I viewed several hotels in the San diego area, but this one met my needs. It had a great view of the bay & my wife also complimented me on the location as well as the view. The staff @ check-in made it very easy & fast. I will put this hotel in my phone as a future reference. Good place to lay your head & enjoy the view."
},
{
"reviewID": 2109116,
"hotelid": 111,
"userName": "bluegrass",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Kentucky",
"arrivalMonth": "3/2012",
"datePosted": "5/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great bargain for families",
"frequencyID": 4,
"title": "Stayed twice and love this hotel",
"comment": "Great location outside Atlanta.Suites are excellent for families.Excellent service. At Breakfast, Andy the Sous Chef and the wait staff stayed longer to make our meal delicious and pleasureable. The lady who checked us in at 2 in the morning had a great sense of humor, welcoming us and making us laugh."
},
{
"reviewID": 2109256,
"hotelid": 1364,
"userName": "CRBY",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's not very updated.",
"frequencyID": 2,
"title": "Very disappointed",
"comment": "It wasn't all bad, the staff and customer service were top notch, when there were issues, they answered questions and took care of any question, very please with staff. But it's sad to say that is were it ended. Many issues some were small but still. There was a room mix up (we had 2 rooms) one of the rooms was actually a different family members and they inadvertently given it to us, what a surprise when they walk in and found us there. The only good thing was that it was another family member and not a stranger. The rooms smelled, and we found out why in one, a baby's diaper was hidden in the sofa bed, shame on the person who missed finding it but a bigger \"shame on you\" to the one who put it there. Chairs, comforters and floors were stained; floors needed vacuumed also. No Kleenex's in the box by the sinks. Remote in bedroom didn't work. The internet/WiFi was not what expected. If you don't have a Nintendo you may have trouble getting it hooked up, no directions. Room were spacious, but the furniture was just worn out, including the carpeting. One of the chairs was torn on the arm."
},
{
"reviewID": 2109368,
"hotelid": 992,
"userName": "MonicaC",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Worst stay at a Belvoir",
"comment": "I stayed here for a conference and as a Grandbourne member expected this Belvoir to be similar to others I had stayed at and of good quality. The person checking me in was rude, answering the phone during the check-in and when I asked him to give me two room keys he said, \"I can do this thing called multitasking, I heard you when you asked\". The room I received had trash all over and was clearly not cleaned, and was a room with 2 double beds instead of 1 king as I had requested. The manager moved me to a room with a king bed after I complained and after I was hung up on initially by the hotel staff member answering the phone. The concierge was also very rude, stating at one point, \"I have the same information you do, so what do you expect me to help with?\" The shower did not drain and would fill with water during a 15 minute shower, but I gave up after letting housekeeping know about it twice. I would recommend to stay away from this hotel and have never been more dissatisfied with a hotel stay in my life and never more grateful to make it home."
},
{
"reviewID": 2109459,
"hotelid": 1569,
"userName": "Tennesse68",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tennessee",
"arrivalMonth": "5/2012",
"datePosted": "5/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The best Belvoir in US",
"frequencyID": 4,
"title": "My favorite Belvoir Hotel in US",
"comment": "I have stayed at this hotel many times for business. Stayed at Belvoir hotels >75 nights last year and this is absolutely my favorite in the US. The staff is awesome starting with Naz in the Club Lounge, Sandra and Sandra, Veronica at the front desk, Leticia in the restaurant, as well as all the staff. The staff remains the same which has something to say about managment and making employees satisfied. For business travelers, the hotel makes you feel comfortable, the next best thing to being at home. Love this hotel and the employees."
},
{
"reviewID": 2109479,
"hotelid": 3125,
"userName": "bernard38",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Iowa",
"arrivalMonth": "5/2012",
"datePosted": "5/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "dining room is minimal",
"frequencyID": 4,
"title": "Disappointed",
"comment": "Booked a club room but disappointed that you had to pay for wine or beer."
},
{
"reviewID": 2109544,
"hotelid": 127,
"userName": "BigSquid",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to downtown, Old Town, Little Italy and obviously the airport! Great location!",
"frequencyID": 2,
"title": "Better Than Expected!",
"comment": "I had mixed feelings about staying here (based on some reviews I had seen), but I would definitely recommend it now! One thing that stood out was the service! We had a couple issues (A/C and incorrect billing), but both were resolved quickly, professionally and with a smile!"
},
{
"reviewID": 2110260,
"hotelid": 1144,
"userName": "gmp7",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Exceeded my expectations",
"comment": "When I arrived, I was expecting one room with two beds and a bathroom. The room originally assigned to me was not ready so the front desk representative upgraded me to a king with a bathroom suite that included a separate shower, jacuzzi tub, sink area, and water closet (oh it was luxurious - I took a jacuzzi bath every night). I was checked in immediately without hassle or argument. The view was nice, the room was quiet, and I was able to work in peace. The hotel is close to many restaurants and the area is safe - I walked alone at 2 in the morning though I didn't go far. My only complaint is that the hotel is HUGE. You do not have to leave the hotel to get what you need but you might get a bit turned around. The staff was amazingly responsive and the food at the hotel restaurant was excellent and didn't upset my delicate stomach (a major plus because that means the ingredients are of good quality). When I realized that I had only an 1 hour and 1/2 to get my flight, the bell staff was on the move and I was in a cab in moments. I didn't make the flight, but that was the airport (which I could complain about endlessly), not the Belvoir. I would stay there again even braving the airport for the opportunity."
},
{
"reviewID": 2110585,
"hotelid": 3205,
"userName": "Sonya25",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great restaurant on site called Yard House and awesome fitness center",
"frequencyID": "",
"title": "Housekeeping needs improvement",
"comment": "Overall great hotel. Good location as well. The only thing that really tarnished the experience was housekeeping. Though the room was cleaned sufficiently, other things were really inconsistent e.g. not getting water everyday (very dry climate), once getting ready to take a shower and no wash clothes, one coffee cup instead of two. Good service is being consistent and meeting customer cutomer expectations. I stayed their 8 nights. Also, I rented a refrigerator and the first one wasn't working and by morning all my food was warm. That was irritating. Finally, it was disappointing to discover there was a rental fee for the refrigerator ($10/day) and fees for internet when most smaller and cheaper hotel chains provide these amenties free."
},
{
"reviewID": 2110591,
"hotelid": 1991,
"userName": "Alm2012",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "$10 parking fee a day and $12.95 fee wi-fi internet a day.",
"frequencyID": 3,
"title": "Fees for parking and internet",
"comment": "$10 fee a day for parking!!!!! thats unacceptable and another $12.95 for wi-fi internet a day. I will never comeback to this hotel."
},
{
"reviewID": 2115450,
"hotelid": 3054,
"userName": "RonC",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Melbourne Beach, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Outstanding Service!",
"frequencyID": 4,
"title": "Fantastic!",
"comment": "Outstanding staff! Great Location! Very Accomodating! Thanks Belvoir!"
},
{
"reviewID": 2115618,
"hotelid": 1047,
"userName": "Traveltime456",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Poor response to room issue",
"comment": "Nice hotel with clean room. Very poor staff response to bedroom tv issue in room 623. Digital channels did not work. Was told once reported that someone would be right up. 90 minutes later went down and told them to forget it - I was going to bed."
},
{
"reviewID": 2115646,
"hotelid": 1047,
"userName": "evilbast1969",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "5/2011",
"datePosted": "5/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Bar staff is awesome!",
"comment": "If you are staying at this hotel you have to go to the bar. The staff is incredible, polite, friendly and fun."
},
{
"reviewID": 2115701,
"hotelid": 1162,
"userName": "Gideon",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Canton, GA, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent lobby and pool area. This is five stars",
"frequencyID": 4,
"title": "Awesome lobby and pool area",
"comment": "Most of the staff are awesome but a few are cold. The room fixtures are somewhat outdated and water takes sometime to warm up; however, it is clean and somewhat comfortable. The internet is awful and this has made my chance of staying here again unlikely. The elevator is old and will close in on you. The lobby and pool area are five stars. The breakfast is awesome. The driveup to hotel entrance require some improvements because you can get blocked in for several minutes."
},
{
"reviewID": 2116022,
"hotelid": 1236,
"userName": "wcscott04",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Georgia, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is very helpful and location is great!",
"frequencyID": 1,
"title": "Awesome!",
"comment": "I had an incredible weekend at this property! Stephanie was very helpful and accomodating at check-in and the bar staff/manager ( mark & 'dega' as we appropriately nick-named her) were great as well! Great hotel in a great city!"
},
{
"reviewID": 2116038,
"hotelid": 865,
"userName": "mobe",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "bad experience",
"comment": "i stayed in this hotel because i had a doctor appointment in morristown when i got to my room i found that a ceiling tile had collapsed and there was water leaking which took about an hour and a half to be fixed during which i was confined to my room waiting for the staff to correct it than i went down to complain at the desk all they did was move me to another room on the club level as soon as we walked in my wife complaind about a nasty smell which i traced to the bathroom when i called down about this they told me the only room avail is an handicap room on the first floor so i requested a king bed when i got to he room there was two full beds when i went to the desk they gave me another handicap room supposedly king but also full all in all i went through 5 rooms and by the time i got to sleep it was midnight even though i checked in at around 930 and had to wake up at five a bad experience"
},
{
"reviewID": 2150508,
"hotelid": 3089,
"userName": "JulieN",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boyertown, PA",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Two things 1)Don't expect to be able to use the internet (it is as bad or worse than dialup), 2)if you book a club level room call and confirm you will get one.",
"frequencyID": "",
"title": "Didn't get the type of room I booked",
"comment": "I'll start by saying the hotel lobby and staff were nice. But the positives end there."
},
{
"reviewID": 2272838,
"hotelid": 344,
"userName": "BigBear22",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Michigan, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Super friendly staff that make you feel welcome",
"frequencyID": 4,
"title": "Island of calm in a storm",
"comment": "When you have to just rest and get away from the craziness of airports, delays, travel nightmares...the Belvoir Gateway LAX is the gateway to rest. The staff is super friendly and I found them bending over backward to make sure I was comfortable and had all my needs met. I was exhausted, beat and feeling low but this place was a sanctuary for me from the tempest that raged outside. All I needed was a quick respite and this hotel was more than accomodating to that need. I will remember this sunny island next time I fly by, most certainly."
},
{
"reviewID": 2292920,
"hotelid": 914,
"userName": "drjt",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Had a great time!",
"comment": "Upon arrival I was very pleased with the service and attention that greeted us. The hotel was spotless and the doormen were always helpful. Our best experience was the dinner that the chef prepared for us the evening after bringing back fresh fish from our fishing trip. It was the best meal we had all week in Florida. The room however was a little disappointing. The first thing we noticed was how paper-thin the walls were. (or it could have just been the connector door). Obviously there was a small child (<1) next door who didn't like to go to sleep. We should have insisted on another room."
},
{
"reviewID": 2293013,
"hotelid": 3205,
"userName": "michga",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great location",
"comment": "Great location to 16Street Mall and Convention Center."
},
{
"reviewID": 2302248,
"hotelid": 127,
"userName": "ArtO",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Walnut Creek, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "MAke sure they put you in the MArina Tower.",
"frequencyID": 4,
"title": "Overrated and Overpriced",
"comment": "This hotel was far below my expectations, andwell beneath what it should be to justify the room rate."
},
{
"reviewID": 2302376,
"hotelid": 48,
"userName": "Moses",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas",
"arrivalMonth": "5/2012",
"datePosted": "5/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "great hotel",
"comment": "I enjoyed my whole stay at this property with my wife , front desk is great . Room is very clean .The food at the 1900 Bar and grill is excellent as well as the service , friendly staff , the restaurant manager is very kind.. Very convenient hotel only few minutes from the airport."
},
{
"reviewID": 2347779,
"hotelid": 1144,
"userName": "Tomo2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Norway",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great customer service!",
"frequencyID": 2,
"title": "Great business hotel",
"comment": "I want to give credit to the staff of the hotel, who do a wonderful job in meeting, greeting and taking care of the customers. The level of service was impressive."
},
{
"reviewID": 2371570,
"hotelid": 151,
"userName": "Ronrin",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "East Rutherford, NJ, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "You get what you pay for.",
"frequencyID": 4,
"title": "Would avoid, if possible",
"comment": "Breakfast buffet was bad (horrible tasting sausage links). More disappointing was the unresponsive service. Never asked how everything was, rarely offered to refill my coffee and water until I asked. And they had zero personality (though not a surprise from foreign bred workers)."
},
{
"reviewID": 2371622,
"hotelid": 353,
"userName": "Ted48",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "White Plains, NY",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 2,
"title": "Location",
"comment": "Best things: Location, Bell Captain at end of trip."
},
{
"reviewID": 2372490,
"hotelid": 3205,
"userName": "jpain",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Mechanicsburg, PA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Right on the 16th street shuttle line.",
"frequencyID": 4,
"title": "Center city hotel that keeps itself young",
"comment": "Folks on lodging side of the house did their thing as management would hope. Welcome, room cleanliness were excellent. Ice was difficult to find from 19th floor in tower. Service for breakfast was slow even in uncrowded atmosphere."
},
{
"reviewID": 2372544,
"hotelid": 196,
"userName": "TorontoDB",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great City, OK hotel",
"comment": "I stayed at the Belvoir Chicago during the restaurant show so they were sold out and as a result I ended up in an \"ADA equipped room\" but unfortunately there was no where to out your shaving kit etc. The Internet was very slow and the desk chair was broken. They replaced it with an older wooden chair with a nail poking thru the seat cushion. The arm chair had a layer of visible dust. The staff were generally pleasant and the location of the hotel was great. The room decor was fairly up to date. So overall, loved the city, and the Belvoir was OK. Would conditionally recommend to friends."
},
{
"reviewID": 2372552,
"hotelid": 3068,
"userName": "MikeTravelsToRoanokeVA",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Upstate New York",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nice hotel, convenient location",
"frequencyID": 2,
"title": "Not a great overall experience",
"comment": "The reservation process required two reservations because I could only redeem my Grandbourne points for specific nights. I could not make my reservations online, the reservation process was confusing for your operator and complicated the check-in process. I'm disappointed that I can not redeem my points on the days that I need to travel. I decided to checkout one night early but I was still charged for that night even though I gave 2 days notice because I had a special rate - a whopping $10 cheaper than your regular rate."
},
{
"reviewID": 2372605,
"hotelid": 344,
"userName": "BusnTraveler",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Decent airport hotel",
"comment": "Average hotel near to the airport. Convenient with frequent shuttle service to/from the airport. Food and service in the hotel's restaurant was really good."
},
{
"reviewID": 2372630,
"hotelid": 3676,
"userName": "Tessa32",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Newark, DE, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "That everyone was very helpful!!! The Chef made sure his staff was in order!! The attendants was so on point. If you need to do a venue this is the place you would want to do it!!!!!",
"frequencyID": 3,
"title": "Bridal Shower",
"comment": "I just cant express enough gratitude that I have for what the Belvoir done for us on 4/28/12!!! Our event was amazing and the hospitality was impeccable!! From the d飯r to the layout of the entire venue was jaw dropping. The staff went above and beyond to make sure everything was to our likings and expectation. If I needed something they were there to fulfill it. Kudos to Ms. Fiona (An Angel in Disquise) who walked us through the process from beginning to end from the contract to the menu to it all!!! She was even readily available for us on the day of the event which was a Saturday!! If she had to step away the General Manager Step in and hats off to Mr. Lucas as well!! This is one great team at this new lovely location of the Belvoir on Wilmington 95 South. I couldnt have asked for a better staff to have been available to make this once in a lifetime event to go down the way it did. Might I add the food was AMAZING!! I have not one complaint!!! I pray this Belvoir will stay on the charts for a long time coming!! Any other event I need to do will be sure to be done right at this location!!!!!"
},
{
"reviewID": 2373173,
"hotelid": 691,
"userName": "KMD27",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Renovated rooms nice but--less niceties",
"comment": "I have been staying at this hotel for several years and the renovations provided some welcome updates to carpeting, etc. In addition the staff is very professional and always helpful. However, not all changes are good. The bathroom lighting is very dim and there are no towel racks or hooks of any kind! It's very frustrating that I have to pile my \"hanging\" toiletry bag next to the sink where my wash clothes and hand towels also pile up. Where is a guest expected to place their items?"
},
{
"reviewID": 2374144,
"hotelid": 1991,
"userName": "ATLGeek",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wireless High Speed Internet Access",
"frequencyID": 4,
"title": "Excellent Broadband",
"comment": "Wi-Fi signal and 50+ Mbps bandwidth were excellent during my stay at the Belvoir Dallas Hotel by the Galleria."
},
{
"reviewID": 2374230,
"hotelid": 1046,
"userName": "Dee47",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ohio",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Conveniently located in the heart of downtown. Bricktown, Botanical gardens, etc. very clean and safe.",
"frequencyID": 2,
"title": "Workout Facility is great!",
"comment": "I was very impressed by the workout facilitiies and the equipment available."
},
{
"reviewID": 2374315,
"hotelid": 421,
"userName": "Kitbo",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "new york",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice hotel, but broken tv,unattentive staff",
"comment": "I was extremely disappointed not to be able to watch a movie in my room. By the time I finished waiting for an engineer to fix the tv, it was late. The engineer was unable to fix the tv and it was too late to change rooms and begin a movie. I felt that I wasted my night dealing with the tv!"
},
{
"reviewID": 2374330,
"hotelid": 1497,
"userName": "Mark52",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Old San Juan",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor overall customer service",
"frequencyID": 4,
"title": "The good and bad",
"comment": "The hotel offers the best location for those going on a cruise. However there are many shortfalls. Poor housekeeping, Poor onsight food service and poor front desk relationship representatives."
},
{
"reviewID": 2376325,
"hotelid": 995,
"userName": "RCandM",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The shuttle drivers are a riot!",
"frequencyID": 3,
"title": "This hotel is convienently located",
"comment": "Normaly this hotel is top notch, sadly on this visit it was a mess. Our room at check in looked as though a fight had occurred in the room. The bathroom door had been kicked in and no longer closed. The drapery had what appeared to be blood all over one panel. Can't believe that housekeeping signed off on this room to be rented in that state. Top it all off, the key reader on our door died. Fortunately, there was a nice guy from maintenence who fixed all of this stuff by the next day."
},
{
"reviewID": 2376527,
"hotelid": 3207,
"userName": "TJ2012",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "College Station, TX",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This is an enormous hotel with multiple towers and banks of elevators that service specific floors. Pay attention to signs to help navigate.",
"frequencyID": 1,
"title": "Information - 911",
"comment": "I loved the location of the Dallas Belvoir, it was super easy to leave the rental car parked and use the train, which was accessible right outside the Hotel. Parking was confusing. I didn't find information through my business travel reservation system, or in the room literature. It was learn as you go. The staff was very nice and pleasantly answered any questions. You should expect to pay approx. $20 - $30/day additional to your room rate for parking. Information in the room about the hotel amenities was slightly out of date, and there were no maps of downtown in the room. The TV interface provides some internet, but there was no keyboard to use this option. The room is set up for your own computer, which is a plus. Finally, something as simple as contacting guest services was unnecessarily complicated - the room literature indicated to dial 0, one phone indicated dial 61 and a second phone had a short cut button to call. Only the second phone short cut button worked, dialing 0 or dialing 61 resulted in ringing - but no answer. Of course, once contact was made, the service was great. The room is up to date - but the user interfaces aren't :0)."
},
{
"reviewID": 2376571,
"hotelid": 674,
"userName": "Smartin",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Garden City, NY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for a Sesame Place vacation!",
"frequencyID": 2,
"title": "Mother's Day",
"comment": "Thanks to Mike at the front desk for getting us our 2 connecting rooms - great Mother's Day!"
},
{
"reviewID": 2376580,
"hotelid": 1556,
"userName": "me01",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't go",
"frequencyID": 2,
"title": "old and acts that way",
"comment": "The high point was the desk staff after that it went downhill. Not sure why I was given a handicapped room, I never asked for one and the hotel certainly wasn't at capacity. Right near elevator, smell to room. Too few outlets, had to unplug devices to use computer and charge cell phone. I truly could not understand a word the waiter/bartender was saying when I ate at the restaurant. $14.00 per day for parking...REALLY!!! The lot was overgrown with weeds, if I were you I'd be thankful someone was staying there. Lobby was nice."
},
{
"reviewID": 2376673,
"hotelid": 139,
"userName": "Di32",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Utah, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good service, loud fan in rooms",
"frequencyID": 2,
"title": "Hotel was good",
"comment": "The room and bed were great, but the bathroom was very small and there were no towel rack - very odd. The lighting in the bathroom was not very good for putting my make up on. The fan in the room was extremely loud and I had to turn the TV up to hear it. It also woke me up a couple of times."
},
{
"reviewID": 2376965,
"hotelid": 115,
"userName": "Slauren",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Birmingham, AL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great location!",
"comment": "The Belvoir is a beautiful hotel! We stayed during the Crafwish Boil so the location was perfect. The only complaint I have is that when we arrived there was a used towel hanging up over the shower. It was stiff and dry so obviously it had been there. It was a disappointment because I was so satisfied with everything else."
},
{
"reviewID": 2377386,
"hotelid": 1135,
"userName": "Wilkie",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "A good hotel destined to be great.",
"comment": "I stayed at the Delfina May 6th to 8th, 2012."
},
{
"reviewID": 2377892,
"hotelid": 741,
"userName": "KB74",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Lets Do It Again!",
"comment": "The rooms were spacious, clean, and had a nice view. I have lodged here since 2003 and have had a great time each visit!"
},
{
"reviewID": 2377969,
"hotelid": 3676,
"userName": "scazzo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Brand New... Absolutely lovely",
"frequencyID": 4,
"title": "A True Home Away from Home!",
"comment": "I have spent the past 6 weeks here on business, and am scheduled for many more in the future. I must say that this hotel has made being away from home an easier endeavor. The staff is always helpful and friendly, always with a smile on their face. The rooms are very comfortable and well equipped. This hotel is newer and puts any of the other local hotels to shame. Be sure to check out the spacious gym and the great bar... great drinks and delicious food!"
},
{
"reviewID": 2378116,
"hotelid": 606,
"userName": "khll2000",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Decent comfort but marred by bad accounting",
"comment": "My family and I stayed one night at the Belvoir Burlington. The hotel is"
},
{
"reviewID": 2378206,
"hotelid": 1291,
"userName": "Orion007",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Colorado, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Unless you really love valet parking, my only recommendation is to use the public parking garage immediately across Houston for $9/day and save yourself some cash. The valets are great but I would rather use the $30/day next door at Bohanan's!",
"frequencyID": 4,
"title": "Great Hotel in San Antone",
"comment": "I stayed at the Gunter for the first time last week. Outstanding hotel in an outstanding location next to the River Walk. All of the hotel staff were excellent from check-in to check-out. My room was superb - roomy and comfortable. Excellent access to computers both in the Club and in the lobby. The Gunter is a classic hotel from another era that truly stands out in downtown San Antonio!"
},
{
"reviewID": 2378231,
"hotelid": 321,
"userName": "RayN",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Nassau, Bahamas",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service is always great.",
"frequencyID": 3,
"title": "This hotel is in a Great Location and had Great Service.",
"comment": "I am from the Bahamas, and travel to Fort Lauderdale quite frequently. I love staying at this hotel but I must add that I always stay at the Sherarton when travelling. The Service here is remarkable, the staff is extremely friendly and accommodating. The only downside is the bathrooms really need to be cleaned thoroughly because there was mold visible in the shower and clearly in the back of the sink (which can be seen in the mirror). It was an overnight trip so no need to change rooms, but Ive noticed for the last few trips that the bathrooms have mold, and it really grosses me out so that is something the hotel can work on. The couches can also use some replacing. I think because of the bathrooms I just may stay somewhere else but if this issue can be resolved I would definitely continue to stay here."
},
{
"reviewID": 2378337,
"hotelid": 48,
"userName": "Moses",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "ORLANDO",
"arrivalMonth": "4/2012",
"datePosted": "5/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location, friendly staff",
"frequencyID": 3,
"title": "convenient hotel",
"comment": "The hotel has a great location , friendly staff , good food and serervice . The bar is very amusing with the tv around , the Bartender Soka very proffessional , the restaurant manager Mike is very nice and friendly. I enjoyed my stay at this hotel and i will be back and recommand it to all my friends who will be visiting Atlanta."
},
{
"reviewID": 2378444,
"hotelid": 865,
"userName": "Posley",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Call to confirm the room that you book.",
"frequencyID": 2,
"title": "Disappointed!!!!",
"comment": "I booked a room this past weekend for mothers day, I specifically wanted the suite. I looked on he website, looked at the traditional rooms compared to the suites and I choose the suite. When we got to the hotel I was given a traditional room, when I went back downstairs the attendant asked me if I had the reservation number. While I was looking for it the person came over and told me that there was no way I could have booked a suite for the amount that I paid and I must of look at the wrong picture when I was booking the room. I was totally offended. I travel from manhattan for nothing, I definitely did not enjoy my stay.. Very disappointed, I only stay because I was too tired to drive back to the city. If I wanted a traditional room I could have stayed in the city I took the ride because I like the way the hotel looked and because of the suites. Never again..."
},
{
"reviewID": 2378990,
"hotelid": 3207,
"userName": "BreacherConference",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Florida",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Expensive!",
"frequencyID": 4,
"title": "There for a conference",
"comment": "Everyone complained about the freezing conference rooms, bar and resturants; very little response or fixing. The Gift Shop was out of this world expensive and they acted like they were doing you a favor. Fitness Center was one of the best I've seen though and the room was ok, but nothing noteworthy."
},
{
"reviewID": 2381029,
"hotelid": 1162,
"userName": "sebastian",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Been renovated and looks GREAT",
"frequencyID": 4,
"title": "Just like new",
"comment": "When I first saw the hotel, the outside is looking old. But once I stepped in WOW. Its beautiful. The staff was great, the pools were big and clean. Love the outside restaurant by the pool. Its also a great location, very close to the outlet malls and Disney and a short drive to Universal."
},
{
"reviewID": 2381036,
"hotelid": 421,
"userName": "VB17",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Charges to leave baggage, even for just a few minutes.",
"frequencyID": "",
"title": "Comfortable room but ridiculous left luggage policy",
"comment": "While my room was very comfortable, my overall experience was tainted by the hotel's policy to charge $3.50 per piece of left luggage even if the luggage is being left for an hour or two. I have travelled all over the world and have never seen a hotel charge for luggage left by a guest checking out. What was particularly frustrating was that I had checked out at 8am, planned to attend to a couple of appointments including a breakfast meeting and then pick up my luggage (one small suitcase) before heading to my next appointment at 10am. Had I realized there would be a charge for leaving my suitcase, I would have simply not checked out and would have kept the luggage in my room until I returned at 10am (still before the required 12pm check-out time)."
},
{
"reviewID": 2381391,
"hotelid": 3125,
"userName": "GabysTravels",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Redlands, CA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very convenient to airport and car rental.",
"frequencyID": 2,
"title": "Need more customer service",
"comment": "Hotel was on the whole, excellent, especially in Albuquerque. Very convenient and clean. My only frustration was: I ordered breakfast, having placed the sign on my door for a 6:30am delivery. The food never arrived. I called to complain and make sure I was not charged. The staff didn't offer to expedite an order - so I left the hotel to eat."
},
{
"reviewID": 2381414,
"hotelid": 3068,
"userName": "Lorene",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pittsburgh, PA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful, comfortable rooms",
"frequencyID": 4,
"title": "Fantastic Hotel",
"comment": "I have to say that our room - overlooking peaceful woods with a balcony - was one of the nicest hotel rooms I have ever stayed in. What a very pleasant surprise!"
},
{
"reviewID": 2381500,
"hotelid": 1703,
"userName": "JackT",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Enywhere Maryland",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "friendly, attentive service everywhere",
"frequencyID": 2,
"title": "All Things Good",
"comment": "Great bellman & check-in/check-out help; friendly bellhop & limo service& directions, Truly great food, reasonable restaurant prices (especially the $9 for anything on the lunch menu). Loved saving $5 each night for coupons useable for the restaurant (esp as We generally go green & do wish for fresh towels nor room make-up anyhow)."
},
{
"reviewID": 2381523,
"hotelid": 1703,
"userName": "David0511",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poorly trained front desk",
"frequencyID": 2,
"title": "This hotel has a poorly trained front desk staff",
"comment": "No clerk at desk when I arrived"
},
{
"reviewID": 2381632,
"hotelid": 1556,
"userName": "Jimpdr",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Playa Del Rey, Los Angeles, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location. Close to everything.",
"frequencyID": 3,
"title": "Very Nice Hotel",
"comment": "Good location. Friendly staff. Rooms are very nice."
},
{
"reviewID": 2381635,
"hotelid": 1552,
"userName": "Missingfamilyincali",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Nj",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good clean service",
"frequencyID": 2,
"title": "2nd stay went well I think except for wifi",
"comment": "Got a clean room on the 6th floor. On the second stay in less than 2 weeks, I'm simply looking for a clean room and a good bed to sleep in."
},
{
"reviewID": 2381783,
"hotelid": 421,
"userName": "ConnieCH",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pennsylvania, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Right in the center of town.",
"frequencyID": 2,
"title": "Good Midtown Choice",
"comment": "I chose to stay at the Belvoir New York because of its proximity to the Museum of Modern Art and its short walk south to the Theatre District. I lived in New York City for ten years, and while there are other more interesting, less commercial neighborhoods to choose from, this hotel is a great strategic center from which to venture in any direction."
},
{
"reviewID": 2381784,
"hotelid": 196,
"userName": "MKMK",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2011",
"datePosted": "5/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Club Lounge Rate but not amenities",
"comment": "Had booked this with club lounge rate - had to specifically request access to club lounge (was not recognized at check-in), and other amenities that reportedly came with room were not actually provided."
},
{
"reviewID": 2381803,
"hotelid": 1784,
"userName": "RBAGG2011",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs an update to remain competitive against other hotels in area.",
"frequencyID": 1,
"title": "Update needed badly",
"comment": "This hotel appears very nice from the outside and even in the first floor lobby. However once you exit the elevator to the floor where your room will be located, it becomes obvious that this hotel needs to be updated. The hallways have a distinct smell to them, which I can only decribe as \"old\". The decorations followed in the same theme as the smell. Once inside the room things improved but not by much. The beds were comfortable and the temperature was easily controlled. That covers the positives. The bathroom was small with a no frills shower/tub and a toilet that appeared to have been removed from an airplane. The drains in both the tub and sink barely worked. At one point I thought I must have accidentaly closed the drain . The windows would have had a decent view if they were not cloudy from lack of washing. The TV was old and below what you would expect from a nice hotel. The customer service at the front desk was nice but subsequent responses including one to fix the \"airplane\" toilet were delayed. The valet is basically mandatory at a fairly steep price. Overall my wife was not happy with our stay which thankfully was only for one night. I will book elsewhere in future trips."
},
{
"reviewID": 2381857,
"hotelid": 3676,
"userName": "SoccerCoach1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hamilton, NY",
"arrivalMonth": "3/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great rooms, and facilities",
"frequencyID": 4,
"title": "Great hotel",
"comment": "Only thing is kind of nothing around, but Wilmington is drivable."
},
{
"reviewID": 2381883,
"hotelid": 1995,
"userName": "Ethan1999",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kennett Square, PA 19348, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's close to Hershey Park",
"frequencyID": 4,
"title": "Hershey Trip",
"comment": "Stayed on the club floor, great chocolate cake! Kids loved the pool and it's close to everything. The breakfast buffet was a good value especially with children."
},
{
"reviewID": 2381907,
"hotelid": 15,
"userName": "DB15",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Needham, MA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Good except",
"comment": "Everything was good except there was no hot water in my room when I took a shower on arrival. In the morning it was fine."
},
{
"reviewID": 2381988,
"hotelid": 1115,
"userName": "STEVEN2012",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Battle Creek, MI, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Needs Improvment",
"comment": "I have stayed twice now at this hotel. The first time was great no issues at all. The second stay could have been a lot better. Housekeeping really dropped the ball. I had a few other small issues that would have not been a big deal if the hotel would have taken the time to address the issues and fix them instead of just passing the buck from one person to the next."
},
{
"reviewID": 2381990,
"hotelid": 127,
"userName": "beegee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Lewes, DE",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "spectacular views",
"frequencyID": 4,
"title": "Great stay",
"comment": "This hotel is A+++Greaaat"
},
{
"reviewID": 2382021,
"hotelid": 96,
"userName": "CRBY",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Little Rock, AR",
"arrivalMonth": "3/2012",
"datePosted": "5/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "There is a long elevator wait, because the elevators do not meet guest capacity.",
"frequencyID": 3,
"title": "This hotel does not utilize its full potential",
"comment": "The hotel becomes over-priced after they charge you for parking space and in-room internet service. I also expected better inside-pool conditions. The ambiance of the pool is gloomy, and dirty. Water was extremely cold, and also very dirty."
},
{
"reviewID": 2382028,
"hotelid": 1776,
"userName": "CRBY",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "FL",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't leave anything at the front desk for someone to pick up and bring your own bedding.",
"frequencyID": 3,
"title": "Not what I expected",
"comment": "The check-in process was great, very courteous and helpful. However once I got to my room I was very disappointed. I would never have expected all the scary stains I saw in that room! From what looked like rust marks on the pillow cases, to black mold-like stains on the bedding (as well as hair that was not mine), and stains on the carpet and curtains, it was gross! It felt like the whole room and everything in it needed a proper wipe down and certainly the bedding needed a bleaching."
},
{
"reviewID": 2382210,
"hotelid": 353,
"userName": "delo",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Colorado",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "great location",
"frequencyID": 4,
"title": "Remodel is so needed",
"comment": "I have stayed here multiple times and every time, it seems there are multiple issues. club room coffee maker not working, to the keys not working, etc."
},
{
"reviewID": 2382302,
"hotelid": 3054,
"userName": "Travelster",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "IN",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Staff, Needs updates to rooms",
"comment": "Everyone I met at the hotel was extremely friendly and helpful. However, this hotel is definitely dated (although still clean). The location is great - right in the center of Indianapolis. The staff was even kind enough to upgrade our room. I definitely appreciated it. The lady who checked us in was friendly and welcoming. When we went to our room, the hallways were dark with exposed wiring where lights used to be. I'm assuming these were being switched out? The wallpaper was peeling away from the wall and the lamp had a high pitch squeal when plugged in. The TV stations were kind of spotty. The light over the bathroom sink only had two of the three bulbs working."
},
{
"reviewID": 2382408,
"hotelid": 19,
"userName": "TKR3921",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location within airport",
"frequencyID": 3,
"title": "Nicely Renovated and Very Convenient",
"comment": "Have stayed here many times since we always arrive at Bradle on a late flight and appreciate the location within the airport. Recently updated, accommodating staff , decent restaurant and Club Floor lounge"
},
{
"reviewID": 2382444,
"hotelid": 353,
"userName": "joejoe21",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location & Clean",
"frequencyID": 4,
"title": "Close to Everything",
"comment": "Great place to stay. Close to most of all the main attractions that you would ever need. We felt pretty safe also walking around in the evening also. We stayed in the refurbushed area of the Hotel which was very nice."
},
{
"reviewID": 2382527,
"hotelid": 1144,
"userName": "Chamille",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Grand Rapids, MI, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent staff and great location.",
"frequencyID": 3,
"title": "Outstanding Guest Service",
"comment": "My stay at the Belvoir Downtown was greatly enhanced by your excellent staff. From day one, they have been welcoming, and extremely accomodating. I had the pleasure of staying at the hotel for 18 days and they made the hotel feel like a home away from home. As the Departments I came into contact with most frequently, Valet, Concierge, and Bell Services provided unparalled hospitality. After such a long stay it was nice to have so many greet me by name and friendly smiles. In addition, every other staff member I came in contact with: Restaurant, Maintenance, Front Desk, Banquets, Housekeeping, A/V, were amazingly pleasant. I could easily provide a list of names of exceptional staff members. Although I was anxious to get home, I was saddened to leave my new Belvoir Atlanta family. If I am ever in the area again, I would stay at this hotel in a heartbeat and recommend it to anyone wishing to stay in the Downtown area."
},
{
"reviewID": 2382532,
"hotelid": 15,
"userName": "apc001",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "West Roxbury, Boston, MA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is close to the highway.",
"frequencyID": 2,
"title": "Some problems",
"comment": "At arrival at the room the small refrigerator did not work and we needed it to keep some medicines. The staff replaced at once, but the new one did not work either, so they replaced once more. Then the safe did not work and they send someone to fix it and then everything was OK. The staff was helpful, but..."
},
{
"reviewID": 2382571,
"hotelid": 1598,
"userName": "BPGscottsch",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pismo Beach, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Very nice!",
"comment": "Upgraded to a beautiful corner room! Lounge and room service were excellent. Friendly, helpful staff. Location is central to downtown."
},
{
"reviewID": 2382686,
"hotelid": 115,
"userName": "Thomas1102",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "mobile, al",
"arrivalMonth": "12/2039",
"datePosted": "5/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Thomas",
"comment": "Great location, poor front desk and overall room. \"heavenly bed\" was terrible, i actually slept on the floor that night, lamp shades didn't match, bulbs were out, soap was all over the shower curttains, burn mark on the window curtain. really upset i was told there was no king bed avail, but when i called BPG reservations they instructed me they had plenty."
},
{
"reviewID": 2382696,
"hotelid": 196,
"userName": "Travelingwithgroups",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Terrible with groups",
"comment": "I was booking a group and the hotel could not get the rooms, the check out dates, or the needs straight."
},
{
"reviewID": 2382703,
"hotelid": 350,
"userName": "froglady",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Anchorage, AK, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Bad Service",
"comment": "Room services made serveral errors, they even called twice and woke us up to ask questions we had clearly marked on our order, the room was dirty ( stained rug, stained bed spread, and the carpet turned the bottom of my socks black!, the chair at the desk had torn fake leather on it, the bathroom was REALLY small, and we needed a HCP room with two beds and a hotel of that size has none. I stayed so I could get my BPG points but next time its not worth it, I'll forgo the points and stay somewhere nicer, cleaner and with better services."
},
{
"reviewID": 2382892,
"hotelid": 1135,
"userName": "Wilkie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "GOOD HOTEL GETTING BETTER",
"comment": "IT WAS OBVIOUS FROM THE MOMENT I WALKED INTO THE LOBBY, THAT THE DELFINA REFLECTED A REFINED AMBIANCE ACHIEVED BY A CARING STAFF."
},
{
"reviewID": 2382998,
"hotelid": 1391,
"userName": "Mac59",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean lovely rooms",
"frequencyID": 1,
"title": "Excellent",
"comment": "Rooms"
},
{
"reviewID": 2383537,
"hotelid": 674,
"userName": "Haleman",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Ct",
"arrivalMonth": "3/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Absolute best hotel for sesame place",
"frequencyID": 2,
"title": "Accommodating staff & comfortable rooms",
"comment": "Clean and comfy rooms. Staff very helpful. Great location. Only complaint was when reservation includes \" free\" breakfast, coupon should be given upon check- in. We had to go down each morning and ask for the coupon voucher ( a bit cumbersome)."
},
{
"reviewID": 2383783,
"hotelid": 814,
"userName": "Mimi89",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is under renovation.",
"frequencyID": 2,
"title": "There is the good and then there is the bad.",
"comment": "When I first arrived, the hotel did not look as good as I had thought it would from the pictures online. I was more disappointed to find out that the hotel was under renovation, and one of the key features of the hotel (outdoor pool) was being remodeled. I wish this was mentioned somewhere on their website. The staff was very friendly and very efficient upon check in, it took it no longer than a couple of minutes to get our room keys and our bags in the door. The bathroom could use some updating, it is more standard than what I thought a Belvoir hotel would offer. Speaking of things they should offer at no additional costs, the Wi-Fi was an additional fee, but that wasn't too much of a problem because they do have a complimentary computer station on the main floor for guests. They also do not offer complimentary breakfast with the room. I hope I can stay here again once renovations are finished."
},
{
"reviewID": 2383845,
"hotelid": 460,
"userName": "foreversunshine",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent customer service",
"frequencyID": 3,
"title": "Over the top service!!!",
"comment": "Some girlfriends and I came into town for one of our birthdays...The lovely folks at the Seattle Belvoir went above and beyond to make our stay extra special...I will always choose them first the next time I stay in Seattle. Just cant say enough how great our weekend was and alot of that was the customer service at the Belvoir!!!!"
},
{
"reviewID": 2384535,
"hotelid": 3054,
"userName": "Tenoeight",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Staff",
"comment": "The staff at this hotel is one of the best I have ever experienced they want to help you in any way possible. The location can not be beat you are on the circle and right in the middle of everything Indy has to offer."
},
{
"reviewID": 2385802,
"hotelid": 1291,
"userName": "Paul52",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to the Riverwalk",
"frequencyID": 3,
"title": "SA Trip",
"comment": "Perfect location. Great historic hotel. Very impressed"
},
{
"reviewID": 2403486,
"hotelid": 421,
"userName": "JTNASH",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great service and location",
"frequencyID": 4,
"title": "NYC Visit",
"comment": "The hotel overall was excellent and a great location--tonly two items for suggestion, will be even better when rennovations are cpomplete and the check in process is slow, could improve the service there."
},
{
"reviewID": 2404743,
"hotelid": 1364,
"userName": "DrHillbilly",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": "",
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Southern Illinois",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Substandard for a Belvoir",
"frequencyID": 3,
"title": "A little worn for wear",
"comment": "While adequately comfortable, the room and halls had stained carpets and furniture. What really surprised me was that the bathroom sink faucet wasn't fastened to the sink, but was wobbly, requiring both hands to turn it on, adjust pressure and temperature, and turn it off. I might expect these deficiencies in a $60/night room, but not a $160/night room."
},
{
"reviewID": 2404746,
"hotelid": 713,
"userName": "JMD83",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't judge this book by its cover. The somewhat dated exterior doesn't do this hotel's staffing and interior any justice.",
"frequencyID": 3,
"title": "2 Nights were a pleasant stay.",
"comment": "Staff was professional and very friendly."
},
{
"reviewID": 2404757,
"hotelid": 270,
"userName": "ayjay888",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cherry Hill, NJ, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Love the upgrades",
"comment": "My wife and I come frequently here for a nice weekend getaway. We are Grandbourne Gold members and were upgraded to club level room with a view of the city. We were allowed to check in early and leave late the next day which made it feel like we actually spent 2 days there for the price of one. Rooms are exceptionally cheerful!! We will definitely return."
},
{
"reviewID": 2405492,
"hotelid": 1726,
"userName": "Fireman",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Wilmington, NC, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Bar Tender",
"comment": "You have an elderly man working your bar who is not interested in serving customers."
},
{
"reviewID": 2405602,
"hotelid": 1130,
"userName": "travelingrocker",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Love this hotel",
"comment": "This will be the 4th year that I have stayed at this hotel while attending a festival at Merriwether. The hotel's location is perfect! I can walk to the pavilion if the weather allows and I absolutely love Clyde's, which is just around the lake. The staff has always been very polite, friendly and more than helpful. The rooms are always clean and if I ever need anything..it is only a phone call away. This particular weekend can cause chaos at the hotel due to the large number of people converging upon it at one time. The staff each year is stellar!! They go out of their way to make sure that every hotel guest is satisfied! And they do all of this with a smile on their face the entire time!"
},
{
"reviewID": 2405610,
"hotelid": 1177,
"userName": "Diann",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": 5,
"cleanRoom": "",
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Union,N.J",
"arrivalMonth": "3/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location,cleanliness,comforable bed,fabulous food and a helpful and friendly staff.",
"frequencyID": 2,
"title": "Son's Wedding Weekend",
"comment": "Our son and daughter-in-law chose the Chart House for their Wedding Reception.They wanted close hotel accomadations.They visited the Belvoir at Lincoln Harbor and were very impressed by the location and friendliness of the staff.We had family from afar.We hosted the rehearsal dinner and morning after breakfast at the hotel.The food was superb and the staff was terrific!Thank you all."
},
{
"reviewID": 2405629,
"hotelid": 96,
"userName": "nelskw",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great customer service",
"frequencyID": 2,
"title": "Nice Stay!",
"comment": "Michael-"
},
{
"reviewID": 2406218,
"hotelid": 95,
"userName": "Rk223",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, KS",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Bad Experience",
"comment": "Dirty, rude staff. Hot tub out of order, television broken and the staff was very rude, even the manager I spoke to....wouldn't recommend. Location, however is convenient."
},
{
"reviewID": 2406264,
"hotelid": 341,
"userName": "TEXASGOLD",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "TEXAS",
"arrivalMonth": "3/2012",
"datePosted": "5/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "BUSINESS HOTEL",
"comment": "I HAVE STAYED AT THIS LOCATION DURING THE WEEK AND WAS HAPPY WITH THE ACCOMIDATRIONS. THSI TIME THE BATH WAS CRAMPED AND SHOWER WAS MILDEW STAINED. A SERIOUS FIGHT BROKE OUT JUST OUTSIDE OUR ROOM AT 3AM AND WENT ON FOR QUITE A WHILE. NO APOLOGIES THE NEXT MORNING ON CHECK OUT. THE MANAGER DID CALL LATER TO ASSURE ME HE WAS PLANNING TO LOK INTO THE INCIDENT FURTHER."
},
{
"reviewID": 2406290,
"hotelid": 421,
"userName": "Tiffany",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice rooms, great location, but poor service",
"comment": "Room was great and very spacious for NYC standards. Excellent location as well."
},
{
"reviewID": 2406293,
"hotelid": 1115,
"userName": "CydJ",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sacramento, CA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff",
"frequencyID": 3,
"title": "Friendly and Fantastic",
"comment": "We stayed here between legs of our trip. We were very VERY pleasantly surprised at the quality of this hotel. The hotel was clean, updated and felt very fresh."
},
{
"reviewID": 2406310,
"hotelid": 1991,
"userName": "LRiz10",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great place, great price",
"comment": "I'm an BPG Gold member, and this is a pretty good Cat 2 property. The renovation looks great, and teh rooms were fine. Only annoying thing was $10 parking, but that's not a huge deal!"
},
{
"reviewID": 2406716,
"hotelid": 989,
"userName": "AjitG",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is the worst Belvoir I've ever been to.",
"frequencyID": 2,
"title": "Not To BPG Standards.",
"comment": "I'll just copy my emailed complaints to the General Manager and BPG. For the record, neither of them have responded with even an acknowledgement of getting my email. What poor customer service!"
},
{
"reviewID": 2406843,
"hotelid": 83,
"userName": "LilMac",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Weekend getaway",
"comment": "Just wanted a short weekend getaway. The Universal Belvoir has certainly upgraded since my last visit. It is a beautiful facility and I can't say enough about the professional, courteous staff. There was always a smile and greeting. They were HAPPY to help in any way possible and I will be taking many more weekend getaways now that I've discovered this untapped treasure in So Cal."
},
{
"reviewID": 2407212,
"hotelid": 270,
"userName": "ONeil27",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Bethlehem, PA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Inspect everything in your room before you get settled!",
"frequencyID": 3,
"title": "Nice Looking Hotel",
"comment": "We checked into our room and noticed that on the inside of the bathroom door looked as if it had fesus smeared on it. We had concert tickets and were running late that night so we told the girl that checked us in what we found. She simply said we will have it cleaned! Rushing we left, on our arrival back we found that no one had cleaned the room and it was now 1:00 in the morning. Appalled we call and asked for a manager. We were told by Maria the mananger that she would change the room to the same kind of room on the same floor. We had to get our things together, move to the new room to find that the sink was stopped up in the bathroom! We are very disappointed at our stay and were treated like Oh Well! I will never stay here again and to be memebers we expected to be treated with more respect than that!"
},
{
"reviewID": 2407328,
"hotelid": 1494,
"userName": "MIAMICHIEF",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Owasso, OK, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "lOCATION",
"frequencyID": 3,
"title": "WEDDING PARTY",
"comment": "TERRIBLE EXPERIENCE!!!!"
},
{
"reviewID": 2407561,
"hotelid": 353,
"userName": "ougrad97",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oklahoma, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Awesome Location",
"frequencyID": 3,
"title": "Great Hotel Friendly Staff",
"comment": "My husband and I had driven all night and arrived at the hotel at 5 a.m. on Friday Morning. We had reservations for Friday and Saturday night and wanted to see if we could rent a room until our room opened up. The staff went above and beyound our wildest expectations and were able to check us into our room. We were able to go to our room and go to sleep without having to move at noon."
},
{
"reviewID": 2407633,
"hotelid": 3616,
"userName": "Jenn22",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Wonderfully friendly staff",
"comment": "Stayed at the hotel with a couple of friends for a long weekend. We were all very impressed with how friendly and helpful the entire staff was. Everyone from the front desk to the fabulous wait staff at the restaurant. They made us feel so welcomed."
},
{
"reviewID": 2407862,
"hotelid": 421,
"userName": "disappointed321",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "nicely located between central park and times square.",
"frequencyID": 1,
"title": "weekend getaway disappointment",
"comment": "first no one could find my reservation. then they booked me into a room but told me they could not change the rate at the desk to honor either the Sr rate or AAA rate that I had originally booked with as they cannot change rates at book in."
},
{
"reviewID": 2407980,
"hotelid": 802,
"userName": "rob99",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "1/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent location on falls",
"frequencyID": 4,
"title": "Excellent Hotel & Staff",
"comment": "Beautiful location and hotel. Very clean and great staff."
},
{
"reviewID": 2408139,
"hotelid": 3576,
"userName": "MeliBoo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent hotel overall!!",
"frequencyID": 2,
"title": "Great hotel, convieniently located to downtown Orlando",
"comment": "*Great rates"
},
{
"reviewID": 2408397,
"hotelid": 3205,
"userName": "doc11",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "fort collins, co",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Place",
"frequencyID": 3,
"title": "OUTSTANDING SERVICE",
"comment": "The service was top notch in all respects at the hotel. Would specially like to commend Chaoth, and Sarah for their professionalism in the service at the Belvoir Club Lounge."
},
{
"reviewID": 2408714,
"hotelid": 90,
"userName": "bob282",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "front desk is the Best",
"frequencyID": 3,
"title": "front desk Excellent \"Zack",
"comment": "This trip \" Zack \" front desk staff , was just superb, went out of his way to assist, finding transportation, eateries etc."
},
{
"reviewID": 2411986,
"hotelid": 460,
"userName": "Anu09",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Downtown, Seattle, WA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Poor customer service by the Hotel Manager",
"comment": "I had a very poor experience at the hotel front desk and extremely arrogant and rascist behaviour by the hotel manager in charge Ms. Kanoe. very much unlike Belvoir experience that I am used."
},
{
"reviewID": 2415789,
"hotelid": 48,
"userName": "eandf",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alameda, CA 94502, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Good stop over for airport",
"comment": "The hotel is very well located and the shuttle to the airport is on time and drivers great."
},
{
"reviewID": 2416730,
"hotelid": 636,
"userName": "ladysuper",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Massachusetts, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfort!",
"frequencyID": 2,
"title": "Great hotel",
"comment": "This is a great hotel. It's quiet and very comfortable. It's close to all the wonderful downtown stores. It's close to the Isle of Shoals boats. Staff is very welcoming."
},
{
"reviewID": 2417052,
"hotelid": 3207,
"userName": "Wolverine",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Excellent location downtown",
"frequencyID": 4,
"title": "This hotel has issues",
"comment": "The staff at this hotel is outstanding and did their best to assist (Ms. Jackie in the Concierge Lounge / Mike in Security, etc...) My first room smelled of mold and wasn't clean. The second room was much better. I was locked out of my room four or five times requiring the assistance of the front desk (please note that I kept the keys in a pocket separate from any magnetic sources.) My keys also did not work on the Concierge Level - told that \"there have been issues with access / the door.\" It felt like I spent more time out of my room vs. in my room - an unpleasant experience!"
},
{
"reviewID": 2417147,
"hotelid": 353,
"userName": "vfres1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location Location Location",
"frequencyID": 2,
"title": "The Big Easy",
"comment": "Upon rival hotel is breath taking. Lobby is outstanding veiw and design. This hotel in great location from main street in New Orleans."
},
{
"reviewID": 2419063,
"hotelid": 468,
"userName": "noles1717",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boca Raton, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Overpriced with extremely poor service. Really nice lobby and great location",
"frequencyID": 4,
"title": "Great location but poor service",
"comment": "My family and I have stayed at this hotel on multiple occasions and I have to say our previous stays were very good. This stay however was not the same experience. The hotel experience all but ruined our vacation to disney. I would recommend staying at another hotel based on the poor service at the Dolphin. Hotel is overpriced for the service you receive and attention you receive. To start things off we waited over 30 minutes in line to check-in. Upon checking in our rooms were not ready. They told us they would call when the rooms were ready. They did call us and we left Epcot and returned to the hotel to find our rooms were still unavailable and the call was made in error. This is after waiting another 30 minutes in line to speak with someone at the desk. The front desk is far too understaffed. The hotel charges some $14 a day for resort fee including two bottles of water. We did not receive any water during the stay. Instead we called the desk and they said we could come down and get it...really? Just another way they attempt to scam you. The door to our room was broken and nothing was done to fix it. I can go on and on but I will spare the rest."
},
{
"reviewID": 2420865,
"hotelid": 350,
"userName": "tjinak",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fairbanks, AK",
"arrivalMonth": "5/2012",
"datePosted": "5/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Like I already said... work out your personal preferences regarding your stay!",
"frequencyID": 3,
"title": "Nice stay but disappointed with the communication with my reservation",
"comment": "The rooms are clean, the beds are great--view was wonderful--but be sure you confirm and even reconfirm what amenities you would like. I was misinformed multiple times when I made my reservation so it was a little frustrating and embarrassing when what I was offered at the time of the reservation did not prove true. So be savvy and assertive with what your expectations are and you will be happy with this hotel. If I stay there again I will make them email me confirmation about what is discussed on the phone. I have stayed at this hotel twice and it happened each time."
},
{
"reviewID": 2420889,
"hotelid": 989,
"userName": "monkalina42",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Long Island, New York",
"arrivalMonth": "5/2012",
"datePosted": "5/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional staff! Very comfortable beds.",
"frequencyID": 2,
"title": "Exceptional staff!",
"comment": "My husband and I stayed at this hotel from May 10-12 for my daughter's college graduation nearby. I had booked a suite because I wanted extra space due to a knee injury which requires crutches and a wheelchair. When we got to the room, the layout was very cramped and awkward. When I called the front desk to ask if there was another suite, 2 Nicoles and the Asst. Mgr worked with my situation and offered to upgrade us to the Governor Suite at no extra charge which had a much more open floor plan and worked out perfectly! Thanks so much!! Also, special thanks to Beverly in the Club Lounge for being so friendly and helpful and arranging for us, my daughter and her boyfriend to be able to order room service right in the lounge! Thanks to Linda from room service who was kind enough to come up and take our orders and bring them to us in the lounge on the evening of the 10th. At approximately 5:45am on May 12 the fan or vent right over our bed started making a horrible, loud grinding noise and woke me up. Special thanks to Tom at the front desk for being sympathetic but informing us that maintenance did not arrive until after 7am and assuring us that someone would come take a look at it as soon as they came in. The noise continued for over an hour, making it impossible to get back to sleep. When it suddenly stopped at around 7:00, I spoke to Tom again and informed him and he said he would make a note and have someone check on it after we checked out and offered us free breakfast coupons. The noise came back for about 5 minutes once later. Check out was a computerized mess. We were charged for the first night separately because the second night was on points but apparently they had charged the card we gave them at check in (even though we had said we would be changing card at check out) without giving us the itemized bill under the door for us to check on! When we had returned to the hotel on the evening of the 11th, our keycards did not work and had to be reprogrammed, and a new $50 deposit had to be left for the second night, which was inconvenient and confusing When my husband tried to use the card to get up to the club lounge for breakfast in the morning, it didnt work for that either. When he went to the desk, the woman told him that since the room was under my name, I would have to come down with ID to authorize the card or something but since he didnt want me to have to come downstairs on my crutches or in the wheelchair, he told her nevermind. At check out, Kyle was very nice and apologetic about all the mix ups. Despite all the glitches, because of the exceptional staff, I would definitely stay there again, in fact, I look forward to when I can get around better to I can explore Springfield properly. Thank you!"
},
{
"reviewID": 2421043,
"hotelid": 1144,
"userName": "Conniedmny",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "of importance to me, overlooked by hotel",
"comment": "Unfortunately, despite the fact that you have a wonderful facility, my initial exposure upon arrival was woefully inadequate. On three occasions prior to my arrival, beginning in February '12, I personally spoke to someone at the hotel to insure that UPON MY ARRIVAL there would be a rollaway bed in our room. I was assured that there would be. Despite these assurances, when I arrived there was no rollaway in the room and it did not arrive for one hour during which time I did not unpack a single item. Having the bed there was of importance to me----otherwise I would not have called three times prior to my arrival."
},
{
"reviewID": 2421799,
"hotelid": 177,
"userName": "Ann57",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Williamsburg, VA",
"arrivalMonth": "5/2012",
"datePosted": "5/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nicely appointed and clean rooms.",
"frequencyID": 1,
"title": "A very comfortable hotel",
"comment": "We were very pleased with our stay in your hotel. The suite we occupied was well appointed and spacious, and we slept very well in the comfortable beds. I was very pleased to find guest computers in the lobby and the snack bar for a quick breakfast one early morning. The staff was polite and efficient. We enjoyed a supper one evening outside by the pool."
},
{
"reviewID": 2422458,
"hotelid": 1959,
"userName": "LoveToTravelxoxo",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Front desk staff is wonderful",
"frequencyID": 4,
"title": "The front desk staff was excellent!",
"comment": "The front desk staff was excellent! I arrived early to check in and rooms were not available yet. The front desk agent gave me information on where I could find a nice lunch spot on the water in La Jolla and told me I would receive an upgraded room due to my BPG Good status when I returned. My room was very nice with a large living room and bed room."
},
{
"reviewID": 2422505,
"hotelid": 127,
"userName": "Mother27",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Disappointing food",
"frequencyID": 2,
"title": "Really disappointing food",
"comment": "We ordered breakfast from room service. We were charged for something that was indicated as being included. I called and it was rectified - without apology- breakfast was honestly inedible - cold and tasteless I've had way better breakfasts at simple diners for literally a quarter of the price. We should have learned our lesson. Before checking out we went to Quinn's for lunch simply because we re not so mobile anymore with our baby. Service took over 35 minutes without apology and food was cold when it did arrive."
},
{
"reviewID": 2422737,
"hotelid": 434,
"userName": "Chris73",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wake Forest, NC",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Clean, but Average",
"comment": "Stayed at the Belvoir downtown overnight for a function I was attending. I'm a resident of the Triangle, but didn't want to drive home late at night. I was not impressed with the staff at all. Front desk was snarky. Club level lounge was below average in terms of food, refreshments, size and atmosphere. Location was convenient and the room was clean, but small. I would not jump at another chance to stay at this location."
},
{
"reviewID": 2423027,
"hotelid": 1776,
"userName": "JS05182012",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Raleigh, NC, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice staff, good location, satisfactory accomodations",
"comment": "Nice staff, good location, satisfactory accomodations"
},
{
"reviewID": 2423632,
"hotelid": 139,
"userName": "Texastraveller",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has a superior staff who will make you feel right at home",
"frequencyID": 2,
"title": "Nice property with a great staff",
"comment": "The property is a bit dated but it is comfortable. The excellent and kind staff is this hotel's greatest asset. From the front desk to the Club level, everyone was kind, attentive and friendly."
},
{
"reviewID": 2427721,
"hotelid": 664,
"userName": "Leslie33",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Rhode Island",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best place to stay in Ft. Lauderdale",
"frequencyID": 1,
"title": "Best stay ever!",
"comment": "We just returned home after a fabulous stay. Everything was perfect and the staff was outstanding! The view from our ocean front balcony room was spectacular. This was our third stay and we hopefully will be back soon. We would definitely recommend this hotel as THE place to stay in Ft. Lauderdale."
},
{
"reviewID": 2427787,
"hotelid": 5608,
"userName": "RONALD48",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "IF YOUR UNIT IS IN BY THE LAKE AREAS BEWARE OF THE BUGS THAT MIGHT FOLLOW YOU IN.. I WOULD RECOMMEND BE AROUND THE POOL AREA AWAY FROM THE PALM TREES ETC..",
"frequencyID": 4,
"title": "HOTEL WAS FANTASTIC BUT HAD A BUG PROBLEM",
"comment": "FIRST AND FOREMOST THE ROOM AND THE FACILITIES ARE FANTASTIC. THERE ARE MANY POOLS TO KEEP YOU BUSY. THE ONLY PROBLEM WAS THEY WEREN'T CLEANED OFTEN ENOUGH . A LOT OF DEBRIS. THE ROOMS WERE VERY CLEAN AND SPACIOUS . THE ONLY DOWNFALL WE HAD ON OUR STAY WAS ON THE SECOND NIGHT MY WIFE WAS AWAKENED BY A COCKROACH ON HER HAND UNDER THE SHEETS ABOUT 3 1/2 INCHES LONG. NEEDLESS TO SAY THIS HINDERED OUR SLEEPING BECAUSE WE NEEDED TO KEEP LIGHTS ON . THE STAFF WAS NOTIFIED AND RESPONDED QUICKLY WITH A CLEANING CREW AND TERMINATOR SERVICE . THEY MOVED EVERYTHING TO CHECK FOR ANY BUGS. THE STAFF OFFERED TO MOVE US BUT WE WERE ALREADY UNPACKED AND STOCKED WITH GOODS .I WAS SATISFIED WITH THE SERVICE BUT IT DIDN'T HELP MY WIFE WHICH WAS NOW OBVIOUSLY CHECKING EVERY NIGHT TO SEE IF THERE WAS ANYTHING AND LEAVING LIGHTS ON JUST IN CASE. OF COURSE WE DIDN'T TELL OUR CHILDREN WHAT HAPPENED CAUSE THEY DEFINITELY WOULD BE FREAKED OUT .WE STILL WOULD STAY HERE AGAIN BUT WOULD NOT BE IN THE SPA SECTION OR ANY SECTION NEAR THE LAKES. I BELIEVE DUE TO THE AMOUNT OF FORESTRY AND SHRUBS IN THESE AREAS THIS IS WHY WE HAD A PROBLEM. THIS IS WHY I ONLY GAVE COMFORT A 3 STARS RATING. OTHER THEN THIS OUR STAY AT THE RESORT AND FLORIDA WAS FANTASTIC . THEY DID GIVE US A COUPLE OF HOURS OF EXTENDED STAYING TIME BEFORE CHECKING OUT."
},
{
"reviewID": 2428333,
"hotelid": 151,
"userName": "Kukki",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very clean and friendly staff",
"frequencyID": 2,
"title": "Very clean, friendly staff",
"comment": "Very clean and exceeded our expectations, has a shuttle to drop off at the secacus for nj transit to Penn station. This was very convenient. Sheets very clean, room very clean and great aroma."
},
{
"reviewID": 2429498,
"hotelid": 1162,
"userName": "Selltron",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlantic Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location to all parks and restaurants",
"frequencyID": 4,
"title": "Wonderfull updated property",
"comment": "What a great transformation from 1 year ago, new refreshing lobby, coffee shop and bar. Two great pools, fitness center. And the BPG rooms have been updated to new comfortable ammenities"
},
{
"reviewID": 2430890,
"hotelid": 468,
"userName": "Kristinsdisneykids",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Myers, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Bugs :(",
"comment": "I used to love this hotel, but our last stay was horrible. We stay here almost every time we go to Disney, we are pass holders so that's means often! Mothers day weekend and my daughters birthday was a beautiful, fun- filled day until we returned to the hotel about 11:30 and found a large roach- like bug in our bathroom! It was too late to get a new hotel and my 3 kids were scared and crying. Very disappointed in how this was handled :("
},
{
"reviewID": 2431348,
"hotelid": 1557,
"userName": "Jessyka",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not To Stay Here Until Its Been Upgraded To Belvoir Stantards.",
"frequencyID": 4,
"title": "What A Zoo",
"comment": "I upgraded to the Belvoir being that the prior hotel i checked in was a nightmare! (Hair in the bed,food on the floor..ect.)"
},
{
"reviewID": 2431466,
"hotelid": 992,
"userName": "es2012",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Prince Frederick, MD, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This hotel is located in University City",
"comment": "We have stayed at this hotel numerous times throughout my daughter's college years because of the location. For the past few years the hotel has met our expectations. However, I had booked our room nearly a year ago for graduation. I found the room to be kind of shabby and it had a well used appearance."
},
{
"reviewID": 2431521,
"hotelid": 421,
"userName": "Froggy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wayne, PA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff.",
"frequencyID": 3,
"title": "Great Renovations",
"comment": "Wow! This hotel sorely needed a renovation and the one that is in progress is great. I stayed in a premium room and the changes were great. I have stayed here on my trips to NY for the last four years and plan on doing the same in the future. Staff very professional. Breakfast delivered to room on time and as ordered. Job well done!"
},
{
"reviewID": 2432715,
"hotelid": 1021,
"userName": "DebBPG",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Ormond Beach Florida",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Will stay again!",
"comment": "Will look forward to staying again when I am in the Tampa area. was 30 minutes from my meetings but.... definitely woryh it. LOVED the menu in the restaurant and the staff and bartender were soooo nice and accomodating! They even had the kitschen make me a special cheese tray1 YUMM!!!"
},
{
"reviewID": 2433413,
"hotelid": 1124,
"userName": "feenix24",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Late Check In",
"comment": "Denise Dennis Was so friendly and helpful with our late arrival at the hotel. I felt taken care of."
},
{
"reviewID": 2433735,
"hotelid": 1391,
"userName": "Gold1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "3/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Belvoir Wild Horse is a great resort property.",
"frequencyID": 2,
"title": "Family Favourite",
"comment": "Spent 2 nights at the Belvoir Wild Horse Resort & Spa during spring break."
},
{
"reviewID": 2434221,
"hotelid": 1582,
"userName": "Love2cruise",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Virginia",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff...",
"frequencyID": 2,
"title": "Service a plus",
"comment": "Overall good experience. Staff was responsive to request for room change due to bath not being clean."
},
{
"reviewID": 2434269,
"hotelid": 347,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": "",
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Brookfield, WI, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great hotel",
"comment": "My husband told me that this hotel had bad reviews but it was the only place available. I was very apprehensive but once we got here I was pleasantly surprised and please. The rooms are awesome, clean and comfortable and the rates are very low. Very happy!!"
},
{
"reviewID": 2434920,
"hotelid": 214,
"userName": "Reisiger",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Cramped & dated",
"comment": "The rooms - Old and dated. Try to not be close to the elevators as they make more noise than usual"
},
{
"reviewID": 2435100,
"hotelid": 3205,
"userName": "dick57",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Vt",
"arrivalMonth": "5/2012",
"datePosted": "5/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great location, very friendly sraff",
"comment": "Very friendly staff and that I was reminded about my anniversary date at check in by Kellen. It was very much appreciated. Great location on the 16th Street Mall."
},
{
"reviewID": 2435250,
"hotelid": 3675,
"userName": "BigSioux232",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brandon, SD 57005, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Comfortable Stay - Excellent Service",
"comment": "My family recently stayed at this hotel and feel it was a good value. Service staff was very courteous and accommodating. Recently remodeled rooms are comfortable and nicely appointed. Bathroom was a little small, but sufficient and also nicely done. Spacious pool area, but spa was low on water. This hotel is located in the heart of Omaha's busy west side, but is secluded enough that noise is not a problem at all."
},
{
"reviewID": 2441830,
"hotelid": 1726,
"userName": "Javag01",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Huntsville, Alabama, Verenigde Staten",
"arrivalMonth": "5/2012",
"datePosted": "5/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Poor reception",
"comment": "The hotel itself is nice. It is located about a 10 minute walk from the beach."
},
{
"reviewID": 2442163,
"hotelid": 3089,
"userName": "Pazar",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "PA",
"arrivalMonth": "5/2012",
"datePosted": "5/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "bad customer service",
"frequencyID": 4,
"title": "Noisy Room/ Bad Customer Service",
"comment": "During my recent stay at the Belvoir Atlanta Perimeter North at check in, I requested a room away from the ice/soda machines to insure room was quiet as I had a very long travel day and needed to be fresh for my customer meetings in the AM. Although the agent who checked me in promised the room was very quiet, it was in fact the noisiest room I stayed at in this property! Not only was it directly facing the soda/ice machines but also the AC/heat unit was running endlessly at night even after I shut-off the thermostat completely. I decided to speak to the morning manager at check out but he was unavailable. The agent assured me I'll receive a call from the manager on duty but I never received any calls. Not planning to return to this property based on their horrible customer service."
},
{
"reviewID": 2442371,
"hotelid": 421,
"userName": "Ckmartinez",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Santa Monica, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very good club lounge",
"frequencyID": 4,
"title": "Solid Choice in Times Square Area",
"comment": "I was very well treated by the staff, the room was very clean and comfortable...and you can't beat the location IF you want to be close to crazy Times Square."
},
{
"reviewID": 2442516,
"hotelid": 33,
"userName": "NoNickname",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cincinnati, OH, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There is a walking bridge on the second level that takes you right to the mall and some good places to eat.",
"frequencyID": 3,
"title": "Navy Blue Wallpaper",
"comment": "I really liked the room decor, it had a great looking navy blue wallpaper that gave the room a rich look and feel. There was easy access to the mall as well to go walk or grab a bite to eat."
},
{
"reviewID": 2443635,
"hotelid": 421,
"userName": "Johnnybegood51",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Alberta, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "May 2012 stay",
"comment": "Nice room, excellent location. Two small comments. 1) My bill was wrong ( I was overcharged) and I spent about 45 minutes in line and then at the front desk getting it corrected. 2) When I checked in I was offered a 4PM check out as a Gold member but when I called down to request it the next day I was told 1PM was the latest I could check out. Despite these two comments, I would definitely stay there again."
},
{
"reviewID": 2443694,
"hotelid": 3207,
"userName": "MCNick",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Quinlan, TX 75474, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient location downtown Dallas next to Arts district.",
"frequencyID": 1,
"title": "Great Hotel",
"comment": "A beautiful hotel w. very curteous staff. Beautiful clean room. Only complaint: the bed was worn out and uneven."
},
{
"reviewID": 2444064,
"hotelid": 1113,
"userName": "Director57",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Lauderdale, FL, USA",
"arrivalMonth": "2/2012",
"datePosted": "5/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs updating",
"frequencyID": 4,
"title": "Rooms in bad repair",
"comment": "Worst business hotel experience in years. Room carpet had lots of stains, including large one right as you walk in. Bathroom sink wouldn't drain. Remote batteries dead. AC unit leaked onto carpet. Bed extremely uncomfortable - way too soft. Didn't sleep the first night for more than an hour at a stretch."
},
{
"reviewID": 2444246,
"hotelid": 1047,
"userName": "nad36",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to the airport and not far from downtown.",
"frequencyID": "",
"title": "Very Nice",
"comment": "Very nice hotel. Would recommend it."
},
{
"reviewID": 2446405,
"hotelid": 315,
"userName": "Unhappy1n",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Platinum members not allowed here",
"frequencyID": 4,
"title": "Platinum guests have no recognition whatsoever",
"comment": "So this is the first time I stayed at this specific Belvoir. I will never stay there again. The staff that lived in the vicinity of the hotel were clueless to directions around their neighborhood. The \"platinum preferred room\" was a room with twin beds. The breakfast that platinum members get? Was a pastry and an orange juice in a box. Totally unacceptable. I've stayed at other chains with no status and still received better treatment. I'm shocked to see this type of treatment especially from a location as busy as this. You'd think they want us to not come again."
},
{
"reviewID": 2451565,
"hotelid": 1776,
"userName": "Jman22222",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Terrible service",
"comment": "My wife, two young daughters and I had to wait for two hours to check in. We did not get into our room until six pm. The girls missed their naps and we were late for dinner with friends. The night was a mess. I travel a lot and stay in a lot of hotels. This was the worst experience I have had and it cost 500 dollars."
},
{
"reviewID": 2453955,
"hotelid": 151,
"userName": "CaMe",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California",
"arrivalMonth": "5/2012",
"datePosted": "5/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nice hotel but Shuttle sucks - better to post you do not have a shuttle if it's not geared to service the local train station. Also it's 2012 ...why should you pay for internet if you spend >$200 on a hotel room???",
"frequencyID": 2,
"title": "Some great and some bad features",
"comment": "Nice hotel but Shuttle sucks - better to post you do not have a shuttle if it's not geared to service the local train station. Also it's 2012 ...why should you pay for internet if you spend >$200 on a hotel room???"
},
{
"reviewID": 2455543,
"hotelid": 760,
"userName": "ronton",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Calgary, AB, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "great newly renovated rooms",
"comment": "Rooms were great, staff was great, pool was good. Location is a bit out of downtown but fine if you have a car. Only slight beef was as platinum members we ended up with one of the few rooms without a balcony, but other than that everything was great."
},
{
"reviewID": 2455681,
"hotelid": 214,
"userName": "enna1",
"overall": 4,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't take a cab from the airport unless you want to spend a fortune!",
"frequencyID": "",
"title": "Misleading Taxi Fare Information",
"comment": "The hotel's website says that taxi fares to and from SFO airport run $70. This is just not true on the \"from\" side. The meter indeed reaches around $70, but (surprise!) the taxis are allowed to charge 150% of the metered fare for out-of-city trips originating from the airport. When I brought this to the attention of the front desk clerk (after having to pay in excess of $100 for the cab) she just shrugged and admitted the information was incorrect for trips from the airport -- \"sorry about that.\" Had I known the cost would be so outrageous I would have arranged a shuttle. Otherwise it was a standard Belvoir and perfectly fine -- as long as you don't mind hearing the train that runs right alongside it. Convenient to Stanford."
},
{
"reviewID": 2455877,
"hotelid": 460,
"userName": "EricinHouston",
"overall": 4,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Houston",
"arrivalMonth": "5/2012",
"datePosted": "5/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great central location",
"frequencyID": 2,
"title": "Great Location/Room/Service/Restaurant",
"comment": "Enjoyed everything...stay much too short. Will return though!"
},
{
"reviewID": 2455958,
"hotelid": 270,
"userName": "Losanno",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Hoboken, NJ, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Excellent Location; Great Hotel",
"comment": "The Belvoir is very close to all of te shopping, casinos, and boardwalk. The hotel has a nice club lounge and as an BPG Platinum we were upgraded to a modern and huge suite (might have been Presidential). The staff was friendly. A great hotel overall."
},
{
"reviewID": 2456168,
"hotelid": 1776,
"userName": "blockfl",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oregon",
"arrivalMonth": "5/2012",
"datePosted": "5/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poorly managed hotel with poorly trained staff.",
"frequencyID": 3,
"title": "Worst Hotel Ever",
"comment": "Worst hotel I have ever stayed at, but the staff tried to be helpful. Club level room was reserved. Told at check-in we could not have club breakfast. Issue was resolved, and we were taken to our room, which had not been cleaned. Went downstairs and had luggage stored, Returned hours later and were taken to a very smokey room. We were then taken to another room, which had only one bed for four people. Next taken to room with person in it. Finally taken to non club floor room, where we stayed."
},
{
"reviewID": 2456710,
"hotelid": 321,
"userName": "Hotelfamily",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Diamond in the rough.",
"frequencyID": 3,
"title": "Exceptional",
"comment": "We have family in South Florida so we frequently stay at area hotels. My husband also travels frequently for work. We have booked over 30 hotel nights in 5 months this year. This hotel has a great location. There are two malls nearby (Sawgrass and Westfield) as well as countless restaurants. The staff is exceptional, the met every request with a smile. The rooms were clean. The Internet was acceptable. We have a hotspot but did not need to use it. When we return this hotel will be my choice. Suggestion: The pool and jacuzzi need to be repainted. Common areas refreshed. See if mall owners can improve empty building surrounding hotel."
},
{
"reviewID": 2456754,
"hotelid": 196,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Windsor, UK",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic location but Executive club not value for money.",
"frequencyID": 4,
"title": "Great Location - but overall stay spoilt by sloppy administration",
"comment": "For some unknown reason I had to book the Saturday and Sunday nights on separate reservation from the following Monday to Thursday (conference) On check in it was confirmed that I could keep the same room and have one bill at the end of my stay. Room was fine ( but bathroom rather tired)."
},
{
"reviewID": 2456878,
"hotelid": 95,
"userName": "Tay5100",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The housekeeping is terrible.",
"frequencyID": 2,
"title": "Cleaniness of the Room",
"comment": "I stayed here for 3 weeks. When I arrived you can tell housekeeping put no care into cleaning the room. The sheet skirt was stained with coffe stuff all over the floor. The bathroom was half cleaned. I contact the manager of house keep and two people can ensuring that some would fix the problem. The problem continued the entire stay. I would not recommend this hotel."
},
{
"reviewID": 2459739,
"hotelid": 3616,
"userName": "Izzy7",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maryland",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Clean Hotel, Friendly and Attentive",
"comment": "My stay last only 15 hours overnight but the staff could not have been more friendly. My room was updated and clean. Exceeded my expectations."
},
{
"reviewID": 2460113,
"hotelid": 353,
"userName": "ILoveNOLA",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Indiana, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "GREAT LOCATION! Bourbon Street within 2 blocks...Harrahs within 2 blocks. Trolly right outside hotel on street.",
"frequencyID": 3,
"title": "Great experience",
"comment": "I had a conference for a week at this hotel and stayed here as well. The staff and room were excellent!!! I'm glad I had meetings during the day because there was construction going on in the room above me...which my fiance didn't care for but it got him up and sight seeing early in the day! :-) Would recommend this hotel to everyone visiting NOLA. Great times!"
},
{
"reviewID": 2460452,
"hotelid": 1474,
"userName": "Wtwalden",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Huntsville, AL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Porters crab cakes and filet. Don't miss either. Valet staff are top notch.",
"frequencyID": 2,
"title": "Makes business travel feel like a vacation",
"comment": "I have stayed at Read House more times than I can recall and it is always a pleasure. Food is first rate and the staff will strive to meet your request with speed and a smile."
},
{
"reviewID": 2460496,
"hotelid": 3207,
"userName": "Chivon10",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "CT",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "The features are great but some problems with service.",
"comment": "There were some issues with my commode and housekeeper."
},
{
"reviewID": 2461560,
"hotelid": 691,
"userName": "bubba42",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you're having a meeting and need to sleep, this may not be where you want to be.",
"frequencyID": "",
"title": "The people are the best thing here.",
"comment": "First, the good: Absolutely wonderful people."
},
{
"reviewID": 2466223,
"hotelid": 756,
"userName": "6/30/2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Gym is large with weights, cardio, and couple breakout and circuit rooms",
"frequencyID": 4,
"title": "Amazing customer service and staff",
"comment": "As a Platinum guest, this is one of the best Belvoir hotels I have stayed with amazing staff and service. The staff is friendly and goes above and beyond to support the client's need. There is a great gym, longue, and convenient location."
},
{
"reviewID": 2470438,
"hotelid": 1047,
"userName": "blue92",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "This hotel has so much potential",
"comment": "The good:"
},
{
"reviewID": 2473954,
"hotelid": 832,
"userName": "NJExec",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "NJ",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "As a BPG member this is a terrible reflection on a great name. I will be staying at Westin next time.",
"frequencyID": 4,
"title": "Improvement Needed",
"comment": "7th floor club room was unacceptable. large moldy spot above closet was first indication of the lack of attention in these rooms."
},
{
"reviewID": 2475672,
"hotelid": 1726,
"userName": "WaynieBob52",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Henderson, NC, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking is $8.00 per day",
"frequencyID": 2,
"title": "Hotel is showing its age",
"comment": "This Belvoir is comfortable and the staff are friendly and helpful. Parking is $8.00 per day, unless you are in a suite, and even persons with handicapped placards are charged. Parking is at a premium when the hotel is full. When the hotel is at a lower capacity of guests the boilers for the hot water are cut back and it is necessary to let the water run for several minutes to get hot water. The wallpaper in the bathrooms is beginning to peel and is very noticeable. The curtains in our room were somewhat threadbare and light shone through in several small spots, looking like stars. You will want to get an oceanfront suite, floor 6 or higher with a balcony. You can see the oceans, about 2 blocks away, and the view of the Grand Strand of hotels is great at night. The pool is only 3' 6\" deep. This hotel is a cat 2 and if that is what you expect, you will not be disappointed."
},
{
"reviewID": 2475842,
"hotelid": 92,
"userName": "Scott1111",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Best hotel in Wilmington",
"comment": "Great staff that really values loyalty"
},
{
"reviewID": 2475897,
"hotelid": 1236,
"userName": "stacey74",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Mobile, AL",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Wonderful staff",
"comment": "The hotel is nice. The staff was fantastic. Food was very good and affordable. However, for the price not having a microwave and fridge in the room was unfortunate. Also have to pay to have wireless in the room. Have stayed at less expensive hotels who had more to offer."
},
{
"reviewID": 2475967,
"hotelid": 1291,
"userName": "Kimberley",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Beds",
"frequencyID": 3,
"title": "San Antonio Belvoir",
"comment": "Great Hotel, great location if your interested in visiting the River Walk. Centrally located for all of San Antonio."
},
{
"reviewID": 2475981,
"hotelid": 760,
"userName": "Mil352",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Luxemburg",
"arrivalMonth": "4/2012",
"datePosted": "5/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Enspricht nicht dem Belvoir-Qualitä´³standard",
"frequencyID": 4,
"title": "Absolute disaster",
"comment": "We personally designed our 10 days Best of South Florida tour trip with the help of our guide book and Tripadvisor. It worked out very fine everywhere except for our Key West accommodation. From the 30th of April to the 3rd of May we stayed at room 333 of the Belvoir suites. The gap between the sweetened reviews and the sad reality on site is unbelievably huge. Some reviewers can impossibly have stayed at that same place. How come nobody complains about the invading plane and airport noise, the obvious signs of wear and tear in the rooms, how come nobody points out the high chlorine levels in the pool, the number of Band-Aids and other stuff in the water, the dirty pool towels... The reality on the hotel beach has nothing to do with the beach reviews as well. While we were actually physically there on the beach it featured 1 foot high piles of stinking sea vegetation, the sand is full of cigarette filters, beer bottle capsules and even some used condoms. Homeless have settled underneath the pergolas. Forget the romantic walk on sun down. Past the multi-lingual beggars and the pot smokers you have to fight a myriad of flies."
},
{
"reviewID": 2476012,
"hotelid": 127,
"userName": "Traveler32",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "5/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location to airport with amenities. The rooms are dirty and show significant wear and tear.",
"frequencyID": "",
"title": "Worn out and dirty room",
"comment": "Our suite in the Marina Tower was very dirty and the furniture was showing major signs of wear. The rooms (in this tower anyway) appear to be overdue for a renovation."
},
{
"reviewID": 2476245,
"hotelid": 3052,
"userName": "theark",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great hotel",
"comment": "Staff is exellant, hotel is clean and area is spectacular"
},
{
"reviewID": 2476285,
"hotelid": 814,
"userName": "dlappl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great beach location!",
"frequencyID": 4,
"title": "Great Hotel!",
"comment": "Staff is extremely helpful and courteous. Although under construction- hotel is very clean and you can see that it wil be spectacular when completed."
},
{
"reviewID": 2476382,
"hotelid": 1798,
"userName": "Gene50",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Louisiana",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Bad Weekend",
"comment": "Staff refused help with luggage and desk had reservations totally confused. Desk called second night and insisted that we had booked two rooms, again totally confused. Employee nearly ran us down in the parking garage after we checked out; he laughed about it and did not apologize although he scared my wife half to death. Very poorly managed hotel. Unsatisfactory attitude with the staff. Only the employees in the bar and grill were competent and polite."
},
{
"reviewID": 2477572,
"hotelid": 995,
"userName": "Vicki62",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Montclair, CA",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful courtyard and very friendly staff.",
"frequencyID": 2,
"title": "Exceeded my expectations",
"comment": "This was our first stay. We have stayed at the Disney Resorts many times, but didn't want to spend the money this time. The lobby is very nice, the courtyard is beautiful. We had the koi pond outside our back door, which is a nice feature. We needed the help of a maintenance engineer for a minor problem with the back door. He fixed the problem quickly and joked and teased with us. The staff were all exceptionally friendly. I went with my two adult daughters and would definitely recommend this hotel."
},
{
"reviewID": 2477947,
"hotelid": 158,
"userName": "KTB12",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Louisville, KY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Not what I expect from Belvoir",
"comment": "I reserved a room online, a King with a sofa bed on the Club level for 5/19. I even called to confirm the room because I knew we would be arriving after 4pm, at that time I requested a room close to the elevator because I was having knee issues. I was told there was no problem. When we arrived I was told the room I had reserved was not available, even though I had called to confirm earlier in the day. All they had was a king corner room. I showed the agent my confirmation for a king room with a sofa, (we prefer not to sit on the bed due to back issues), she told me that it was just a request and not a guarantee. She also said I was lucky to even have a room because they were booked up with a basketball tournament and two weddings. One of the elevators was out of service and it took forever to get to our room or to the lobby all weekend. The other elevators had wet floors every single time we got in them. I know that is to be expected when there is a pool, but it was a dangerous situation. Our room, being a corner room, was the very last room at the end of the hall. The light bulb in the bathroom was out, we had to call maintenance to have it fixed. We went to the lounge to have a drink and it was over flowing. There was no policing of the lounge. There was one person staying on the floor that brought an entire basketball team in the lounge and was proud of the fact that they had gotten away with it. So of course there was no soda or water left in the fridge and no snacks to be found. It was also impossible to get a glass of wine or beer as the attendant was nowhere to be found. The scene was the same if not worse in the morning for breakfast, it was a mess, and there was nothing to eat except some bread for the toaster and clumpy oatmeal. There was no silverware or plates or glasses and as each player left the coach was reminding them to take two or three drinks for later. It was extremely frustrating as a paying guest to not be able to use the amenities I paid for."
},
{
"reviewID": 2478520,
"hotelid": 127,
"userName": "markssei3800",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston Tx",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Locaterd in beautiful area.",
"frequencyID": 3,
"title": "Well run Hotel",
"comment": "I liked everything about this hotel, except when I got a \"good deal\" on the room....I realize that was because the view was of the rooftop HVAC units........"
},
{
"reviewID": 2478581,
"hotelid": 198,
"userName": "cookie21",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "North Carolina, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is very helpful and courteous.",
"frequencyID": 2,
"title": "Great hotel",
"comment": "We loved our stay at this hotel. It was beautiful and the location was not bad for getting to downtown. Close to the Grand Ole Opery."
},
{
"reviewID": 2478705,
"hotelid": 353,
"userName": "TxPlat",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Texas",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Have a drink in the lobby and watch the people on the street.",
"frequencyID": 4,
"title": "Location",
"comment": "My second stay here, and it was as good as the first. You do need to know that the carpet in the halls and rooms is tired and overdue for replacement, but not so bad that I would stay elsewhere. Front desk staff is excellent, bar staff is average, bellmen are excellent."
},
{
"reviewID": 2478716,
"hotelid": 115,
"userName": "TxPlat",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Texas",
"arrivalMonth": "4/2012",
"datePosted": "5/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Outstanding and helpful staff",
"frequencyID": 4,
"title": "Excellent staff",
"comment": "The staff here is some of the best I have had the pleasure of interacting with in a long time. Everyone is friendly, helpful, and willing to go the extra mile to ensure you get what you need. Location is good, not great."
},
{
"reviewID": 2478828,
"hotelid": 1506,
"userName": "EastCoastGirl2012",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC",
"arrivalMonth": "5/2012",
"datePosted": "5/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Air Conditioning Unit Very Loud & Bowl of Sink Collapsed",
"comment": "The rooms were fairly clean, but the air conditioning units need an upgrade, they're very loud and a bit outdated. My last morning, they sink bowl collapsed from the base of the vanity...this could have been extremely dangerous if cracked."
},
{
"reviewID": 2478952,
"hotelid": 3205,
"userName": "Heidi68",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Australia",
"arrivalMonth": "3/2012",
"datePosted": "5/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Large rooms",
"frequencyID": 2,
"title": "Excellent service",
"comment": "I had a great stay at the Belvoir Downtown for a conference. I appreciated the proximity to restaurants and shops, the advice on restaurants from the concierge, the spacious room and most of all the fantastic housekeeping staff. I had a problem with my iron and it was not only replaced quickly but I received a personal note and token of apology from the Housekeeping Supervisor Marta. I am a relatively frequent business traveller and I cannot tell you how much I appreciated this."
},
{
"reviewID": 2479278,
"hotelid": 1496,
"userName": "PopPop",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It needs improvement!",
"frequencyID": 2,
"title": "Not recommended",
"comment": "It would be nice to have hot water available when you wake up at 5:00am. I let the water run for over 15 minutes and it never got hot. i met another guest in the elevator and he shared the same problem with me. The clerk at the deak seemed surprised and said I should have had hot water. I gave him my room key and left. The room also had a very musty odor and this was the worst Belvoir that i have stayed in."
},
{
"reviewID": 2479882,
"hotelid": 1364,
"userName": "VAhonie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 3,
"title": "Great Staff Members & Great Location",
"comment": "Hotel has on-site parking which is a plus in a downtown location. The staff was very knowledgeable of the area and helpful with recommendations of things to do. The staff in the restaurant was very attentive during breakfast also. The location is unbeatable with being only 3 blocks from the stadium. I would definitely stay here again!"
},
{
"reviewID": 2490661,
"hotelid": 1726,
"userName": "Angela08",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "High Point, NC, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff are very friendly and helpful, especially the Concierge.",
"frequencyID": 2,
"title": "Very Friendly helpful Staff",
"comment": "We stayed at this property as part of an impromptu trip and were very happy with the accommodations and the staff were very friendly. Bed was wonderful, like sleeping on a cloud!"
},
{
"reviewID": 2490928,
"hotelid": 5611,
"userName": "JW2547",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great for extended stay",
"comment": "The deluxe one bedroom was very spacious, clean and well-designed. Nice pool area with good towel service and a small poolside cafe/bar. Free coffee at reception. Washer/dryer was difficult to operate and there is no oven (range and micro/convection combo). A nice feature were the BBQ grills spread throughout the complex which we didn't use but saw other people enjoying."
},
{
"reviewID": 2490954,
"hotelid": 674,
"userName": "Jeff1473",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tennessee",
"arrivalMonth": "5/2011",
"datePosted": "5/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Relaxing",
"comment": "This hotel is easy to find, convenient to good restaurants and shopping, and is a wonderful respite to the urban area of Trenton. If you have business in Trenton, this is the place to stay. 10 minutes to downtown, easy traffic."
},
{
"reviewID": 2493427,
"hotelid": 421,
"userName": "Beth999",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Ontario, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Amazing hotel but WIFI needs work",
"comment": "We just finished staying in the hotel, and we found the rooms very comfortable. The breakfast and appetizers in the club lounge were tasty. The staff was friendly and helpful. We did find that the wifi both in our room, in the lobby and in the club lounge did not work very well. We would get connected for a few minutes and then lose the connection. We tried with 3 different devices, and even though we called the technical support line, things did not get any better. Overall, I would recommend this hotel as the location is central and the rooms were fantastic."
},
{
"reviewID": 2495198,
"hotelid": 1047,
"userName": "pang",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "philadephia",
"arrivalMonth": "5/2012",
"datePosted": "5/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "take it or leave it service",
"frequencyID": 2,
"title": "We have been cheated by this hotel",
"comment": "Considering the early flight that we were taking next morning, we decided to book the hotel close to the airport and Belvoir is the first choice in our mind and they have a Belvoir Suties hotel close to the airport...That would be a relax night.."
},
{
"reviewID": 2495644,
"hotelid": 2019,
"userName": "chef2u",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "London, ON, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Training",
"comment": "Upon check in the guest services individual was in the middle of training another associate, but was not able to handle multi-tasking checking us in and helping the new employee. He was kind of rude when speaking to her, and took the phone from her and placed engineering on hold and stated \" they can wait\". I believe the associate name was Wilson Jr.., can't remember his first name, but he was not very friendly, he did not tell us about the property, the area or make us feel very welcome.I was kind of disappointed thinking a new guest to this property should be welcomed."
},
{
"reviewID": 2495696,
"hotelid": 1047,
"userName": "AVFL",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Naples, Fl",
"arrivalMonth": "5/2012",
"datePosted": "5/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bar staff does a great job.",
"frequencyID": 2,
"title": "Great location But housekeeping issues",
"comment": "The location and facilities are good, but housekeeping issues really tanted the stay. My room was not fully cleaned on check-in (trash not emptied) and it too over an hour for housekeeping to respond. The second day of my stay housekeeping did not service the room at all. Front desk staff tried to respond and did good job of customer recovery, but I was left feling like no follo-up with housekeeping would happen. Bar staff is wonderful."
},
{
"reviewID": 2495880,
"hotelid": 1162,
"userName": "Sarasota69",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sarasota, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff will do everything in their power to make your stay as nice as possible.",
"frequencyID": 2,
"title": "Exceptional Staff - Nice Amenities",
"comment": "The exceptional staff at this hotel made our one night stay a wonderful experience!The reception we received was fabulous --did everything in their power to make us comfortable, cared for and happy thoughout our stay! The pool area is relaxing and enjoyable. Very adequate workout area. Small restaurant, but nice staff and decent food. Our room was only partially renovated ... but, as picky as we are, we were very happy with it. Overall, though, the STAFF made it an exceptional stay!"
},
{
"reviewID": 2496145,
"hotelid": 15,
"userName": "Chris2006",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great deals.",
"frequencyID": "",
"title": "Great potential",
"comment": "Pleased with hotel amenities, including plentiful parking for a handicapped guest, and location proximal to the Boston MBTA . Very satisfied with room rates and offers and staff efforts to provide early check-in. One serious complaint: I was scratched by a protruding, one-inch bed spring when rolling out of bed after my first night. I spoke promptly with the front desk and assured them no great harm was done, but that I wanted the mattress replaced. The staff promised to replace the mattress, and when I returned to the hotel 8 hours later, the spring was gone and the sheets had been changed. I went to bed on the second night only to wake up and be scratched by a different spring. Assuming this wasn't a second defective mattress, the hotel clipped the first spring and left me with the same damaged mattress. Not the customer service-friendly Grandbourne experience I am used to!"
},
{
"reviewID": 2496236,
"hotelid": 3616,
"userName": "jimmyjam",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "a nice place to stay",
"comment": "i'd stay again. i recommend it. clean and nice. good restaurant staff."
},
{
"reviewID": 2496352,
"hotelid": 198,
"userName": "Hoot",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Asheville, NC",
"arrivalMonth": "5/2012",
"datePosted": "5/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great Hotel",
"comment": "This is a very nice hotel. I will stay there again next time I'm in Nashville."
},
{
"reviewID": 2497685,
"hotelid": 1115,
"userName": "CRBY",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Cancn, Quintana Roo, Mexico",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect Location and good concierge service",
"frequencyID": 4,
"title": "The Service is unique",
"comment": "We chose this hotel because it was so close to the airport in Ft. Lauderdale, but we had a nice experience. For us the concierge service is the best ever. We were welcome by Rich in concierge who tried from the beginning to make us feel like VIP's, and he did it right! Whatever we needed he would arrange for us so I appreciate the service I got in my stay. When we left I had a package from Fedex delivered at the hotel which was late before I checked out, so Rich helped me to send it where I needed and he even went to the Fedex office to post it. Great Service!"
},
{
"reviewID": 2498001,
"hotelid": 1784,
"userName": "Newcher1",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very busy hotel. Had a lot of conventions and meetings.",
"frequencyID": 3,
"title": "The worst bath tub I have ever seen!",
"comment": "It's one thing to stay in a downtown hotel that hasn't been renovated, but it's another when the bath room was updated with the exception of the tub itself! There was an actual HOLE in my tub. Very unpleasant and stained. I will not be staying at that Belvoir again."
},
{
"reviewID": 2498010,
"hotelid": 1959,
"userName": "LaJollavisitor",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Always clean and dependable rooms and friendly and helpful staff.",
"frequencyID": 2,
"title": "Dependable room and service",
"comment": "We have stayed at this hotel many times and we always have a nice, clean, spacious room. Paul, at the Front Desk, is friendly and helpful and always remembers us from previous visits. The restaurant and bar staff are friendly and professional. Proximity to the beaches, to restaurants and freeways makes it a good, central location."
},
{
"reviewID": 2498149,
"hotelid": 3576,
"userName": "Inconvenienced",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Central FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Requests require follow up until verification received!",
"frequencyID": 4,
"title": "Poor Followup",
"comment": "As a gold level repeat customer of Grandbourne's largest competitor, I am once again reminded why I left the Grandbourne family."
},
{
"reviewID": 2498369,
"hotelid": 756,
"userName": "Terry58",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Connecticut",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "They do not treat Grandbourne Guests well at all...",
"frequencyID": 4,
"title": "Very disappointed,",
"comment": "I stay at this hotel quite frequently. Every time it seems to get worse. My room key did not work twice, I was not informed about the Club Floor, I have never been offered an upgrade and the staff was not attentive at all. The resteraunt for dinner is not even worth talking about."
},
{
"reviewID": 2499150,
"hotelid": 1995,
"userName": "Dan63",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Kennett Square, PA 19348, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Do not stay here during prom season.",
"frequencyID": 4,
"title": "Great location",
"comment": "Comfortable rooms and great club lounge, lobby was also inviting. The only problem was Saturday night there was a prom and was unable to gain entry to the hotel. After being threatened by the attendees of the prom in the parking lot we thought it best to come back at another time."
},
{
"reviewID": 2499316,
"hotelid": 828,
"userName": "dej23",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great staff",
"comment": "The ladies at the front desk were both wonderful when I checked in. We needed 2 rooms and they really worked with me to get the best option since 1 room needed to be handicap accessable or we needed adjoining rooms."
},
{
"reviewID": 2502228,
"hotelid": 3709,
"userName": "pattymelt49",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Omaha, NE, USA",
"arrivalMonth": "5/2011",
"datePosted": "5/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The beds are great.",
"frequencyID": 2,
"title": "Staff was rude",
"comment": "The staff acted like they did not care if I was there. Some of the staff acted more professional then others. Had problems with the reservation and it seemed I put them out trying to fix the problem. That set the tone for the rest of my first time in Kansas City."
},
{
"reviewID": 2502399,
"hotelid": 1400,
"userName": "joshntara",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Guthrie, OK",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly Staff",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "The front desk staff at this hotel were incredibly friendly and very helpful. The facilities were nicer than I expected. Beautiful lobby, too."
},
{
"reviewID": 2502422,
"hotelid": 829,
"userName": "lcacolorado",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "very nice surprise",
"comment": "first stay at this facility. a bit isolated but the rooms are spacious for DC, clean, staff very accommodating. Shuttles to metro and airport are timely and quick."
},
{
"reviewID": 2502435,
"hotelid": 1556,
"userName": "BlueSea",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service was excellent and accommodating. Beds were comfortable.",
"frequencyID": 3,
"title": "Great experience. Ended up booking 2 more rooms.",
"comment": "We had such a pleasant experience that my in- laws asked us to book them a room. Trevor had the best smile and is knowledgeable about the area. Ashley and Bethany made sure they met our room needs including getting great rates for booking more rooms last minute. Facilities were clean. Solid Belvoir hotel."
},
{
"reviewID": 2502513,
"hotelid": 90,
"userName": "EcoAmanda",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Vincent, Barlow, OH, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The service is wonderful. If you need something, just ask!",
"frequencyID": 2,
"title": "The service made the stay!",
"comment": "I came to Alexandria for some fun and was not disappointed! I enjoyed the area and had a wonderful time, but the staff made all of the difference!"
},
{
"reviewID": 2502548,
"hotelid": 1162,
"userName": "michellejax",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jacksonville, Fl",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Best customer service",
"comment": "The overall staff was great however I would like to acknowledge Elizabeth who is at the front desk. She went above and beyond for me with a issue I had about finding a place to board my doggie on the day of our check out. It was a Sunday and I could not get through to the one that is on Disney's property. Elizabeth did not give just give me the #, she called them and had them get in contact with me. She then followed up with me. She is wonderful and should be acknowledged for going above and beyond. B/c of her this will be my goto resort when I am in Orlando!"
},
{
"reviewID": 2502876,
"hotelid": 1291,
"userName": "Mommyofsix",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Maryland",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Historic Hotel in Downtown San Antonio",
"comment": "This hotel was wonderful. Beautifully restored historic hotel with very professional staff, clean rooms and nice extras. Centrally located in downtown--only mintues to Riverwalk and The Alamo. Thoroughly enjoyed my stay!"
},
{
"reviewID": 2502898,
"hotelid": 1959,
"userName": "ttak",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great customer service & location",
"frequencyID": 2,
"title": "Great Customer Service",
"comment": "This hotel has great proximity to the freeways, beaches, attractions and amenities. It is quiet and the staff is very accomodating and friendly. Dinner and breakfast was great too!"
},
{
"reviewID": 2503099,
"hotelid": 802,
"userName": "kwh1957",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "this hotel has great features",
"comment": "But i would like to see grounds landscaping updated (or at least cleaned up.also great view of river but it was degraded by very dirty windows throughout hotel,also furniture on decks very dirty and old ,everything else very nice ,room was not ready till almost 6pm"
},
{
"reviewID": 2503198,
"hotelid": 1291,
"userName": "Annah",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Not as pricey as a lot of the hotels located directly on the Riverwalk, but you still have immediate access. It has an elegant, old world look and feel. Highly recommended.",
"frequencyID": "",
"title": "Beautiful hotel",
"comment": "A slice of old world elegance right in the middle of downtown San Antonio. We had a great stay. This hotel definitely has more of a boutique feel, and its rich history is obvious from the second you step into the lobby. Staff was very attentive, room was super comfy, and it is right across the street from the Riverwalk. This was an incredible value. We'll definitely be coming back to the Gunter the next time we're in San Antonio!"
},
{
"reviewID": 2503435,
"hotelid": 942,
"userName": "warriordash",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charolette, NC",
"arrivalMonth": "3/2012",
"datePosted": "5/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "cool looking lobby",
"frequencyID": 3,
"title": "Drainage",
"comment": "We were there for the Warrior Dash 2012 and after running through a huge mud puddle!! My husband needed to clean off. The drainage was so bad that the water didn't leave the tub til the next morning. We tried to clean up after ourselves but that was impossible. No refridgerator, microwave, and had to pay for wi-fi...although that is stated when reserving the room...still most hotels give that complimentary. Other than that nice enough hotel."
},
{
"reviewID": 2503829,
"hotelid": 460,
"userName": "notimpressed123",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It sucks",
"frequencyID": "",
"title": "service stinks",
"comment": "Bad choice. Had a early check in for noon and when Ishowed up @ 2:30 the room was still not ready and I was not called until 4 pm to check in."
},
{
"reviewID": 2503840,
"hotelid": 1784,
"userName": "MikeD",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, Az",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Strike 2",
"comment": "Second stay in a row - maid sevice was a no show. When I notified the front desk that my room hadn't been cleaned or restocked I expected a visit from housekeeping. Never happened. Also, the restaurant formally known as Shula's is now adrift without a concept or a good menu."
},
{
"reviewID": 2503858,
"hotelid": 468,
"userName": "Cookie22",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Brooklyn, NY",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Location for Activities",
"comment": "Hotel is in a great location for visiting Epcot or Disney's Hollywood Studios. Also so convenient to get to the Boardwalk and Yacht Clubs. Restaurants weren't as great as we would have liked. Wish The Fountain would stay open later/24 hours for a good sit down meal."
},
{
"reviewID": 2503909,
"hotelid": 1282,
"userName": "amigo2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Miami, FL",
"arrivalMonth": "3/2012",
"datePosted": "5/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Room cleaness unsatisfactory",
"comment": "The room was never cleaned as it should be. besides that on Saturday the cleaning person came at 9 am and we asked him to come later. I came back to the room at about 12 and the room wasn't cleaned so I called again and the person arrived at 3pm saying that he has 40 rooms to clean and it is difficult for him to come whenever somebody needs his services. To my knowledge the industry guide say that you should asign only 18 rooms per day per maid so if the person was right then you are completly out of the industry regulations and you can't expect the rooms to be clean and your guests to be satisfied."
},
{
"reviewID": 2504002,
"hotelid": 83,
"userName": "FunTraveler",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tustin, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent service. The people make you feel special and appreciated. Bravo.",
"frequencyID": 2,
"title": "Fabulous Getaway",
"comment": "My husband and I decided we needed to get away for the weekend and we choose Belvoir Universal. We were not disappointed. From the moment we walked in the customer service was A+++ to infinity. We lounged by the pool, with excellent service, food and drinks. Enjoyed the club lounge for breakfast and appetizers in the afternoon, it was consistently replenished and Jack always greeted us with a smile and met our every need. At the lobby bar we were entertained by our bartender and his knowledge of volkas. Universal city walk was a quick walk to tons of restuarants and live entertainment. What a fabulous weekend we will cherish. THANK YOU Belvoir. We also noticed a manager we nicknamed \"the inspector\" he was so nice but we saw him everywhere, making sure everything was perfectly clean, stocked and all customers were HAPPY."
},
{
"reviewID": 2504596,
"hotelid": 102,
"userName": "Vicki55",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orange, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Quick Overnight Stay",
"comment": "We checked in at 7 PM & checked out by noon the next day. We only interacted with staff upon check in & check out. Staff was friendly. We're BPG Gold Members, but we were not offered an upgraded room. In fact our room overlooked a rooftop. At check out, they didn't ask if everything was ok. If they had asked, I would've mentioned that our toilet barely flushed & wouldn't stop running most of the time (room 336). The noisy A/C was an annoyance. No matter what temp we set it at, it ran nonstop, rather than turning on & off. If we were staying longer, I definitely would've asked for a different room. On the positive side, the bed was very comfortable, & the shower was nice. The lobby was inviting, & the flavored water in the lobby was refreshing. There was some large function going on, & all of those people seemed to be having a positive experience at the hotel. I'd definitely stay here again."
},
{
"reviewID": 2504664,
"hotelid": 421,
"userName": "Mittens",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orlando, FL",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location and staff seems empowered to make the guests happy",
"frequencyID": 2,
"title": "Great location and great view",
"comment": "We've stayed here before and this was another good stay. Staff treated us very well upon check-in, giving us a room on a high floor with a great view down 7th Ave. and also threw in breakfast in the restaurant ($70 value!). Concierge gave good suggestions for things to do and restaurants."
},
{
"reviewID": 2504713,
"hotelid": 214,
"userName": "SW999",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "East Bay, CA",
"arrivalMonth": "5/2012",
"datePosted": "5/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "No other choice in Palo Alto",
"comment": "I have been staying in this hotel several times over last three years. The hotel is dated; no insulation against noise whether from elevators or patio activities or trains - replacing old windows would be a big improvement. A/C systems are also antiquated and noisy. Overall experience was always somewhat below average (especially for the price charged) but in Palo Alto there are very few choices. Location is convenient. Rooms are clean but provide minimum amenities - only one free electrical outlet for example, no fridge"
},
{
"reviewID": 2508698,
"hotelid": 460,
"userName": "MysteryTrip",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Seattle",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The concierge knows more than you do!",
"frequencyID": 2,
"title": "Consistent and Comfortable",
"comment": "Stayed at the Seattle Belvoir a number of times and will return again soon. Somewhere between a hotel and a resort. The staff makes the difference! The location is tops too."
},
{
"reviewID": 2508708,
"hotelid": 1497,
"userName": "EFRO",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The layout is bad, staff/service did not help at all.",
"frequencyID": 4,
"title": "Not good",
"comment": "Hotel layout is horrible, room layout was bad, not enough light, power outlets or windows and carpet was wet from rain water coming in through the balcony door. Staff was not useful or friendly. Free breakfast included was only provided for one guest per room when two were staying."
},
{
"reviewID": 2508835,
"hotelid": 48,
"userName": "Vacation",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Carolina",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Hotel Stay",
"comment": "I always like to begin any review with the positive. Overall, my family and I enjoyed our stay at the Belvoir Gateway Hotel. The hotels location was superb as was the view from our room. My family really enjoyed being able to watch the planes leave and arrive to the airport. The front desk staff was very accomodating in getting us an adjoining room, The only negative experience I had during my stay was upon check-in. At check-in there was a long line and four people behind the desk however, only two were checking in guests. I have worked in the hospitality industry before so I understand shift changes however, a courtesy \"we will be right with you\" or \"thank you for your patience\" would have gone a long way. To ignore the line of people waiting without soe acknowledgement does not embrace customer service."
},
{
"reviewID": 2509014,
"hotelid": 430,
"userName": "LovesNewEngland",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Palo Alto, CA",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Awesome location in Boston",
"frequencyID": 2,
"title": "Clean hotel and great location",
"comment": "This Belvoir is clean, comfortable and has a great location smack in the middle of Back Bay. It's attached to the Prudential shopping and one can walk anywhere from hotel to all points in Boston."
},
{
"reviewID": 2509135,
"hotelid": 127,
"userName": "planet",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "nm",
"arrivalMonth": "3/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "club level amazing",
"frequencyID": "",
"title": "perfect",
"comment": "great room and view club lounge incredible"
},
{
"reviewID": 2509208,
"hotelid": 430,
"userName": "Visitor11",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Bergenfield, NJ, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "It was great",
"comment": "We were recommended by a friend. IT was great. Rooms were big and they accomodated handicapped customers. It was near everything so it made our trip to Boston even more funa dn convenient."
},
{
"reviewID": 2509758,
"hotelid": 713,
"userName": "EclipseViewer",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Colorado, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Not near the downtown area but centrally located and well appointed.",
"frequencyID": 3,
"title": "Pleasant stay in modern digs",
"comment": "Hard to go wrong at this nice hotel! The room was nicely appointed, Starbucks in the lobby. Ample parking. Pet friendly!"
},
{
"reviewID": 2510668,
"hotelid": 421,
"userName": "Nessie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Shelby Township, MI, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very busy and very close to times square.",
"frequencyID": 2,
"title": "Great time!",
"comment": "The hotel was definitely everything we expected. I think we would have been happier when the construction was done so that we didn't have to hear the noises from the floor below but other than that it was great."
},
{
"reviewID": 2510677,
"hotelid": 3052,
"userName": "KV12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "This hotel had everything I needed, and then some!",
"comment": "I went to NY to meet my son and help him find an apartment. He wanted to live in Chinatown so I booked the Belvoir Tribeca, thinking we would be close to his search area. The hotel is new, it's compact but makes excellent use of space, and has everything one could possibly need beginning with the Starbucks kiosk in the lobby to the Business Center, another restaurant and a knowledgeable and friendly front desk and concierge staff. I made use of the Fitness Center which offers a good choice of equipment and we were upgraded to the Lounge level where I enjoyed the rooftop garden and the amenities of the Lounge on a daily basis. The room was well appointed with a flat screen tv, comfy chair, a desk and chair and an armoire with a safe. The bathroom was pristine with a contemporary flair. The location was not ideal for theatre, museums or Central Park, but I had such a great experience that I would probably stay here again and make the commute!"
},
{
"reviewID": 2510777,
"hotelid": 1569,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Rafael, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Has Disney level staff efficiency and friendliness",
"frequencyID": 3,
"title": "Room great, staff better",
"comment": "When we first arrived the reception staff was great. We were excited about our weekend and they immediately picked up on our mood and joined in. The room assigned was great but I thought I had asked for park facing, so I went to ask for the extra bonus - and was immediately given a new room - just as the fireworks started. Main street is the best place to watch the show but the 14th floor of the Park may be second."
},
{
"reviewID": 2510869,
"hotelid": 430,
"userName": "Trixie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fremont, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Another Great Stay",
"comment": "This was our 8th visit and as usual they exceeded our expectations. We were upgraded to a Charles RIver view suite that gave us plenty of room to entertain for Graduation Weekend. The views can not be beat! The bathroom while compact is fine. The staff was extremely helpful with our every request. The location at the Prudential center makes it so easy to get around and everything is right at your door. Thanks again for a memorable trip. Hope to see you again soon."
},
{
"reviewID": 2511124,
"hotelid": 2019,
"userName": "evrydymshffln8",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Memphis, TN, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Service",
"frequencyID": 2,
"title": "A Great Stay",
"comment": "My friend and I stayed at the Belvoir in May and couldn't have had a better stay! From the moment we checked in the staff was wonderful! We orginally booked a handicap room because that was the only room available online. The front desk confirmed this and we asked if it would be possible to switch into another room. It took a few minutes but they were able to get us a regular room. The rest of our stay was great! We ate at the restaurant and we loved that there was so many things to do in the area. We will definitely be coming back to this hotel."
},
{
"reviewID": 2511524,
"hotelid": 1784,
"userName": "Unhappy22",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Texas",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Policy or Not?",
"comment": "When we arrived late in the evening, we requested help with our luggage and were told that there wasn't anyone to assist us. Thankfully, we were allowed to use the luggage cart to transport our own luggage to the 10th floor. When we checked out, we asked for the luggage cart and were told that we could not use it because it was against hotel policy. If this is the hotel policy, then you need someone available at all times to assist your GUESTS."
},
{
"reviewID": 2511680,
"hotelid": 434,
"userName": "Business29",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lexington, KY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beds are the most comfortable and great blackout shades",
"frequencyID": 4,
"title": "Much better than most Belvoirs",
"comment": "This si my third Belvoir in a month and it was so much better than the others. Staff was friendly, helpful and willing to go the extra mile to help. The bed was extra comfortable and after a quick trip from the engineer the a/c worked great and cooled our room beautifully. Easy walking distance to many places. Really a very nice hotel."
},
{
"reviewID": 2511723,
"hotelid": 421,
"userName": "Sbplat",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Good, clean hotel with an excellent fitness center but WiFi is terrible",
"comment": "Overall, a good hotel at a good location. The club lounge was good and the fitness center was excellent. My only two concerns with the stay"
},
{
"reviewID": 2511824,
"hotelid": 196,
"userName": "NotMyBO",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Bad start, but they did try.",
"comment": "It didn't start off well when I had to wait over 2 hours for my room to be made ready (or \"cleaned\") even though it was 45 minutes into the start of check-in time already (1530 hrs). The hotel was not forthcoming with concessions, so I had to ask, but to their credit they did give something. I was given access to the Club Lounge, but just for the time I had to wait. After complaining about waiting for 2 hours I coaxed more concessions, but they were not very freely giving either. Nonetheless they did give concessions, a couple of breakfast vouchers, and a $30 room credit, which really was just $25.77 in credit in the end. Prices in general were very high, especially at an in-hotel cafe, and the quality was sub-par for the price."
},
{
"reviewID": 2512048,
"hotelid": 760,
"userName": "Traveler17",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean, updated rooms.",
"frequencyID": 2,
"title": "Great Suite",
"comment": "Would highly recommend our room with deck overlooking the pool. Very clean, food was good, staff was friendly. Wish we could have stayed longer."
},
{
"reviewID": 2512123,
"hotelid": 691,
"userName": "asn123",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York, NY",
"arrivalMonth": "3/2012",
"datePosted": "5/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "location good for route 495 travel",
"frequencyID": 2,
"title": "hotel staff not clear on meaning of \"adjoining",
"comment": "I asked for an adjoining room b/c I was traveling with a handicapped person and I needed to be aware if he fell or needed help. The staff put me in a room across the hall and, when I complained, told me that across the hall is \"adjoining."
},
{
"reviewID": 2512437,
"hotelid": 3660,
"userName": "sbollag",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Better than expected facilities, great staff",
"comment": "Not quite sure why all the negative reviews - we were only here for one night, but very impressed overall with this hotel. The room was much bigger, and more well appointed, than we expected. Staff was very friendly and welcoming. Great fitness center and pool. Had a bit of a problem with checkout and a parking ticket received during the stay, but the manager, Mark B. was super responsive and very helpful in fixing these issues. A great location for visiting the falls - obviously no view of the falls (I don't believe any hotels on the US side have a view), but super close. I highly recommend this hotel!"
},
{
"reviewID": 2512533,
"hotelid": 3709,
"userName": "JTarcson",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Pittsburgh, PA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent Staff",
"frequencyID": 4,
"title": "Such a great experience in Kansas City",
"comment": "The Staff at the Belvoir Crown Center in Kansas City know how to treat a return customer. They greet me by name, know my room preference, take care of every need that I could possibly have. They are truly upgrading this property and it has so much appeal to someone who finds himself in KC quite often."
},
{
"reviewID": 2512725,
"hotelid": 3207,
"userName": "Gary411",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas",
"arrivalMonth": "3/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is excellent. Always went above and beyond!",
"frequencyID": 4,
"title": "Wonderful Hotel Great location",
"comment": "This was our 2nd time at this property. The staff is friendly and attentive to your needs. Cory and Jeff at Valet always with a friendly good day or evening and welcome back when we would return from our day outtings. Kevin our bellman was excellent. Lauran at the reception area when we checked out wished us safe travels back to our home with a smile. The staff goes above and beyond in caring for the guests. The swimming pool area are 2 boys enjoyed and it is nice area to just hang out if you don't want to leave the hotel. The room was always clean and comfortable kudos to your housekeeping department. We will stay at this property again when we are in Dallas. Thanks again to all the staff for making our stay wonderful."
},
{
"reviewID": 2512843,
"hotelid": 1364,
"userName": "Paullie",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St. Louis, MO",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 4,
"title": "Good Locale",
"comment": "On the recommendation of a co-worker I stayed at you facility while in the city on business. I am an avid guest of another hotel line, never stay anywhere else, except this time. I have to say that I was pleasantly suprised when I was told the parking fee was waived due to my company's contract (better that the 28 a night at the other place near by). Nevertheless, the following fell short:"
},
{
"reviewID": 2513132,
"hotelid": 421,
"userName": "anonymous2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "maid service was terrible.",
"comment": "The people associated with the hotel were very helpful and professional. However, the maid service was very poor. They never removed the garbage from the preious day . When they replaced the towels, they would remove four and only replace them with two."
},
{
"reviewID": 2513141,
"hotelid": 196,
"userName": "JoeWho",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Alberta, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "This hotel had terrible access.",
"comment": "I stayed at the hotel on Sunday May 20, 2012. It was very difficult to find access to the hotel. The hotel should have sent information on how to gain access to the hotel, since all but one entry was blocked off by police. I did not mind going through security check points but was very frustrated from finding a way in."
},
{
"reviewID": 2514187,
"hotelid": 421,
"userName": "Nick13",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "5/2011",
"datePosted": "5/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location and updated rooms are great!",
"frequencyID": 3,
"title": "Stayed in one of the new rooms",
"comment": "LIke another recent guest said, the Belvoir needs improvement. It's a huge property that's nearly always sold out, so that means all staff is busy, but attentive. The new rooms are super nice and comfortable compared to the outdated ones I've experienced in the past. Wi-fi remains woefully unpredictable - drops outs are frequent, complimentary bottled water was not placed in my room during my stay and housekeeping called me at 10:30 am on my first day to see when they could get into the room. I never get to sleep in so that was kind of off-putting. Still, for all its quirks, this is a good, well-located BPG property."
},
{
"reviewID": 2514543,
"hotelid": 353,
"userName": "Nancyef",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to French Quarter.",
"frequencyID": 2,
"title": "Really Dog Friendly",
"comment": "We were glad to find a Club Room which accepted dogs. A GREAT facility is the doggie disposal area across from the car entranceway. No need to brave the streets late at night!"
},
{
"reviewID": 2515499,
"hotelid": 421,
"userName": "FrequentFanny",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Ask if any remodeling is going on and request to be on the other side of the building.",
"frequencyID": 2,
"title": "Not as good as usual",
"comment": "I usually always stay in this hotel and love it, but for some reason this time they put me in a lower floor, my gold status wasn't recognized, and there was construction going on either in one of the adjacent rooms or above us. When I called the front desk they said they weren't aware of anything and would send up security and nobody showed up, it stopped then started again an hour later, really loud drilling so you could barely speak above it. Not my usual experience, I will give this hotel another try and hope they got their act together..."
},
{
"reviewID": 2515515,
"hotelid": 832,
"userName": "HelenJ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cambridge, MA",
"arrivalMonth": "5/2012",
"datePosted": "5/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Being unfamiliar with the area, it was a little hard to see the sign from the road. We had to call for further directions",
"frequencyID": 2,
"title": "Wonderful stay!",
"comment": "Even though we were at this hotel only one night, the service and facilities more than met our expectations."
},
{
"reviewID": 2515636,
"hotelid": 914,
"userName": "GriffAd",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta,GA",
"arrivalMonth": "5/2012",
"datePosted": "5/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There is amazing service at this hotel. Every staff member we encountered was so friendly!",
"frequencyID": 3,
"title": "Fantastic Service",
"comment": "This hotel offers everything you need for a great beach vacation. Beach cabana rentals are reasonably priced and there are both casual and nicer dining options available. I would highly recommend the breakfast buffet at Rusty's! There was so much to do on premise that my boyfriend and I rarely left. We played tennis, ate great meals, watched a basketball game at the bar, enjoyed room service and relaxed by the pool/beach. There is even live music and dancing! The fitness center is top-notch with great views overlooking the ocean. I cannot say enough about how pleasant the staff are. I was blown away by how courteous and helpful everyone was."
},
{
"reviewID": 2515678,
"hotelid": 1162,
"userName": "Jacquesj",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Updated renovations.",
"frequencyID": 2,
"title": "Nice renovations",
"comment": "Staff was awesome. Upgraded room. Very kid friendly. Facilities great. Restaurant very good."
},
{
"reviewID": 2515828,
"hotelid": 90,
"userName": "Getaway2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Melbourne, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great rooms",
"frequencyID": 3,
"title": "Shuttle Staff was wonderful",
"comment": "We like to stay on the go and found the shuttle staff very cordial and informative. A special thanks to Amir (?) for always guiding us correctly."
},
{
"reviewID": 2516186,
"hotelid": 1727,
"userName": "Jazzed58",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brooklyn, NY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent customer service.",
"frequencyID": 4,
"title": "Great location - excellent staff!",
"comment": "After an exhausting day of meetings, I needed a comfortable place to relax and unwind. Belvoir provided that plus more. Great roomprofessional and courteous staff. Bravo!"
},
{
"reviewID": 2516740,
"hotelid": 914,
"userName": "sunburnednanny",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The people working at and running this establishment are top notch.",
"frequencyID": 1,
"title": "Exceptional in every way",
"comment": "My stay at this hotel was excellent. I can think of no changes that would have made my stay any better. I slept well, enjoying the great environment in the room. Linens were very comfortable. Cleaning crew did a great job. It seemed like there were always service staff in the hallways and elevators, just looking for ways to please. Staff was happy and always pleasant."
},
{
"reviewID": 2516881,
"hotelid": 664,
"userName": "TravelforBusiness",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Westchester Counmy, NY",
"arrivalMonth": "5/2012",
"datePosted": "5/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Excellent stay",
"comment": "Personnel were well professional. It did not hurt they gave me a room upgrade to to view the ocean and bneach."
},
{
"reviewID": 2516942,
"hotelid": 421,
"userName": "Aspen",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Texas, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very nice decor and clean. Good staff",
"frequencyID": 4,
"title": "Good Club Lounge",
"comment": "The room was spacious for NYC, although they did not have a room ready for me at 1:30pm when I arrived, so i took a double bed room instead of my king room as reserved and also had to take a lower floor.. As a Platinum member, I thought I would not have to wait until 3pm check-in, she said there were no rooms available, yet the man in line next to me walked up and was able to check in and get a king bed room. I was not offered an upgraded room or the free Continental Breakfast that is supposed to be available for Platinum members."
},
{
"reviewID": 2519614,
"hotelid": 171,
"userName": "NorfolkBelvoirstunk",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Stay away.",
"frequencyID": 3,
"title": "Terrible Experience",
"comment": "One of the worse Grandbourne properties I've stayed at."
},
{
"reviewID": 2519872,
"hotelid": 1428,
"userName": "Loyal1",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Location is ideal.",
"frequencyID": 3,
"title": "I'm busy!",
"comment": "When I checked in the guy working the front desk was very preoccupied. I could understand if there were other people checking in, but it was only me. He was not hospitable and friendly the way the staff at other Grandbourne Properties usually are. He never thanked me for my loyalty as a Gold Member (soon to be Platinum). Then on top of that I asked if the Stop & Shop was open and he said it was open 24 hours. It's not. It closes at 12 AM during the week, and I only know that buy walking by walking over after 12 AM to grab a few things only to be turned away. Other than the guy at the front desk and the fact that I selected a king but got a double, the hotel was clean with a great location."
},
{
"reviewID": 2520044,
"hotelid": 3175,
"userName": "beans",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Buffalo NY",
"arrivalMonth": "5/2012",
"datePosted": "5/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "Very convenient and nice staff. Helped with check in and directions."
},
{
"reviewID": 2520052,
"hotelid": 1784,
"userName": "Bryan11",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Washington state",
"arrivalMonth": "3/2012",
"datePosted": "5/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The people are great",
"frequencyID": 2,
"title": "The People made all the difference",
"comment": "I was thoroughly impressed with the people at this hotel and their genuinely caring attitude towards not just me but every one that I saw them interact with. So in short these are the best folks I have ever had the privilege meeting at a hotel. The only disappointment that I faced was with the room itself. I found it to be impeccably clean but the air conditioning malfunctioned on my second night there by freezing solid and then thawing out getting the carpet wet. The staff was friendly and offered to move me to a new suite but at 8pm on my last night there. I stayed in the same room rather than move. I guess I was disappointed that in a hotel this nice with staff this terrific they had less than great facilities."
},
{
"reviewID": 2520114,
"hotelid": 1959,
"userName": "DK29",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff was wonderful!",
"frequencyID": "",
"title": "This hotel is service oriented!",
"comment": "We are gold members. That has not meant much in the recent past. This hotel changed that opinion. After we checked in and got to our room the staff called to see if we needed anything. Their attention to good service was wonderful. The workout facility was state-of-the-art. The food at Humphrey's was delicious and well-prepared."
},
{
"reviewID": 2520250,
"hotelid": 3068,
"userName": "Lola1",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Richfield, OH, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Staff very friendly and helpful",
"comment": "While we enjoyed our stay at the hotel, there were two items of concern. The first was when after entering room and putting away our luggage, we put a suitcase behind a chair and found dog feces, which indicated that the chair had not been moved or carpeting vacuumed in that area after the previous guests. However, after calling Housekeeping a member came immediately and took care of the problem."
},
{
"reviewID": 2520369,
"hotelid": 421,
"userName": "YALE",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "5/2011",
"datePosted": "5/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, staff, and rennovated rooms.",
"frequencyID": 3,
"title": "Great Hotel for NY",
"comment": "I've travel to NY often and the Belvoir Towers NY is my home away from home. The hotel is conveniently located with the the metro right outside its door and all the activiites in the city."
},
{
"reviewID": 2520422,
"hotelid": 713,
"userName": "JayF",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Little Rock, AR, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great rooms.",
"frequencyID": 2,
"title": "Great Room",
"comment": "The room was fabulous; rating would have been five stars except for the lack of shuttle service to places I needed to go (although one time of five that I needed to go somewhere, one of the employees agreed to take me even though it wasn't \"available.\")."
},
{
"reviewID": 2520581,
"hotelid": 115,
"userName": "Bebe",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Hartsdale NY",
"arrivalMonth": "5/2012",
"datePosted": "5/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A very courteous and professional staff.",
"frequencyID": 2,
"title": "Convenient Location Hotel",
"comment": "The best thing about this hotel is the service."
},
{
"reviewID": 2520667,
"hotelid": 1784,
"userName": "TOM603",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "UK",
"arrivalMonth": "4/2012",
"datePosted": "5/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "RURAL BRITS",
"comment": "US HOTELS USUALLY REPRESENT EXCELLENT VALUE AND FACILITIES COMPARED TO UK HOTELS. Belvoir FORT WORTH DID NOT DISAPPOINT."
},
{
"reviewID": 2521444,
"hotelid": 914,
"userName": "Glenn59",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boonville, MO, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best kept secret in Clearwater",
"frequencyID": 4,
"title": "RELAXING!!!!",
"comment": "What a wonderful place to just sit and relax! The service was excellent; the grounds were beautifully landscaped and immaculate. The hustle and bustle of Tampa/St. Petersburg seems a million miles away while relaxing on this white sand and surprisingly uncrowded beach. The only reason I would hesitate to recommend this place is to try and keep it a secret! What a find!!!!!!"
},
{
"reviewID": 2521637,
"hotelid": 1138,
"userName": "WorldTraveler",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "United States",
"arrivalMonth": "3/2011",
"datePosted": "5/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice location with great club lounge.",
"frequencyID": 4,
"title": "Great Club Lounge, Beautiful Location",
"comment": "I always enjoy staying here, why?"
},
{
"reviewID": 2521964,
"hotelid": 664,
"userName": "ronton",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Calgary, AB, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great pool/beach location",
"frequencyID": 4,
"title": 0.8,
"comment": "Stay was good. All departments seemed to operate at abot 80% which was the difference between good and great. Have stayed at this hotel many times and have definately had better experiences, but overall stay was good and I would recommend. Best hotel on the beach strip for the kids."
},
{
"reviewID": 2522589,
"hotelid": 3620,
"userName": "Melanie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Minutes from the airport!",
"frequencyID": "",
"title": "Belvoir Miami always hits the mark",
"comment": "This is our fourth stay at this airport-handy hotel in Miami. As always, this hotel totally suited our needs. The staff is kind and efficient. Special thanks to Yury, Miguel and Victor - who have remembered us from past trips and take such good care of us. Sometimes traveling can be stressful, but this 'leg' of our trip is always pleasant, comfortable and hassle-free."
},
{
"reviewID": 2522680,
"hotelid": 691,
"userName": "JoeTraveler",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you're looking for a quiet place, and find yourself on a noisy floor, check out and find another property.",
"frequencyID": "",
"title": "Noisy with poor/no resolution",
"comment": "I was initially checked into a room on a Club level, (I thought), next to a room with a barking dog."
},
{
"reviewID": 2522716,
"hotelid": 3205,
"userName": "Tracy4",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Auburn",
"arrivalMonth": "5/2012",
"datePosted": "5/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The employees are efficient, courteous, and willing to go \"the extra mile\".",
"frequencyID": 2,
"title": "Your Staff is Exemplary",
"comment": "My son graduated from college and we hosted a celebration at The Belvoir. Your staff provided service that was absolutely outstanding and made our experience very memorable. From the Food and Beverage department to the Front Desk, the staff paid extreme attention to every detail. We couldn't have been more delighted and thank you for making this event very special!"
},
{
"reviewID": 2522749,
"hotelid": 214,
"userName": "m324",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "horrible",
"comment": "spider webs in room. really really bad plumbing. toilet, water running etc. Maid knocked on my door at 8:15 am. to clean room on a sat morning the day I was checking out. Woke me up. Would not return!!"
},
{
"reviewID": 2522784,
"hotelid": 377,
"userName": "JAG1",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is on the sand and the pool/outdoor areas are very relaxing.",
"frequencyID": 2,
"title": "Better outside than in.",
"comment": "This property's fantastic location with step-down access to the white sands of Waikiki and extensive outdoor pool and dining areas makes it a strong contender. There is a quiet adult pool and a much larger family pool area with water slides and water features. Overall, the front desk and valet staff were very professional, welcoming, and accommodating. The rooms are spare and somewhat small, although I expected this based on website pictures and other reviews. However, I was surprised how generally banged up all the furniture was. The room was clean, but all the scratches and dents made it seem less so. The bath is very basic, with no upgraded finishes, but it served its purpose. The mattress was comfortable. Note: partial ocean view was quite removed from the sound/smell of the waves because this is a very large property. Note: if you're not a super-attractive 40's mother or one of her beautiful daughters, save yourself the money for surf/paddle board instruction from the gruff old teacher. He and his staff pay plenty of attention to such travelers (while providing their off-color commentary while the women are out of hearing range). Everyone else gets the short end of the stick. Overall, this place serves the purpose well for someone wanting full access to the sights, sounds, and nightlife of Waikiki, with a comfortable place to rest their head at night."
},
{
"reviewID": 2523049,
"hotelid": 914,
"userName": "Nancy58",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Naperville, IL",
"arrivalMonth": "6/2012",
"datePosted": "5/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful Staff",
"frequencyID": 3,
"title": "Always a Great Stay",
"comment": "I'm looking forward to my stay in June. This will be the 8th or 9th time I stayed at this hotel. The rooms are comfortable and clean, the restaurants are great and the beach is magnificent but the best thing about this hotel is it's staff. They are outstanding. They are always warm and welcoming and will do what ever to make your stay more enjoyable. In the past I have worked with the sales and conference staff and they always went above and beyond to make sure everything was perfect. This is just an outstanding hotel and we just keep coming back year after year. The location is wonderful as well. A beautiful beach, a quieter surronding, close to shopping and great restaurants. Just a great place."
},
{
"reviewID": 2523205,
"hotelid": 1474,
"userName": "dnew",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Raleigh, NC",
"arrivalMonth": "5/2012",
"datePosted": "5/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, historic hotel",
"frequencyID": 4,
"title": "Great Room, Great Price",
"comment": "This is my go to location when I travel to Chattanooga. This is a great historic hotel with modern amenities. I was able to get a very comfortable room with great customer service. I highly recommend this hotel when traveling on business in Chattanooga!"
},
{
"reviewID": 2524135,
"hotelid": 1991,
"userName": "SBR68",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Disappointing",
"frequencyID": 2,
"title": "Lobby looks great -Rooms need work",
"comment": "I have stayed at this Belvoir many times, and this was my first stay since the renovation. The first impression was lovely -the new lobby looks nice, the bar and restaurant areas are greatly improved. However, that all ended as soon as the elevators opened... The elevators were the same old, dirty elevators. The hallway was the same carpet and smell as before the renovation. I think the bathroom in my room had been re-tiled, and the bed linens were new, but that was it for the renovation of the guest rooms, at least as far as I could tell. The pipes were still gurgle and noisy, the AC was still VERY loud, etc. I was most disappointed."
},
{
"reviewID": 2524408,
"hotelid": 881,
"userName": "Gmuz",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Texas",
"arrivalMonth": "5/2012",
"datePosted": "5/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastically friendly staff and wonderful rooms",
"frequencyID": 3,
"title": "Wonderful stay",
"comment": "The staff were so friendly and helpful - and our room was perfect. We had dinner in the restaurant and it was outstanding. I would love to come back to this hotel again!"
},
{
"reviewID": 2524516,
"hotelid": 914,
"userName": "Chris554",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, tx",
"arrivalMonth": "5/2012",
"datePosted": "5/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hospitality is amazing!",
"frequencyID": 3,
"title": "Great Find!",
"comment": "It is rare in these days to be truly treated like a guest in a hotel, even as a platinum guest at another major chain I have been treated poorly often. This Belvoir has the kind of hospitality that leaves you speechless. The employees are very friendly and very helpfull. It seems that everybody is glad you are a guest, and they love being able to help you. If you go to Clearwater this is definately the place to stay, the manager of this hotel has created a true oasis."
},
{
"reviewID": 2524643,
"hotelid": 1144,
"userName": "cnwo4life",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Incredible service",
"frequencyID": 4,
"title": "The best in downtown Atlanta",
"comment": "I travel to Atlanta frequently, and the Belvoir on Courtland is my first choice. Most every hotel has some good aspect, but this property has a wonderful staff with great attitudes, comfortable rooms, great food, and what I consider to be the best pool in any Atlanta hotel."
},
{
"reviewID": 2524822,
"hotelid": 1765,
"userName": "Angry2012",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": 1,
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "London, UK",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Angry and Disappointed",
"comment": "I've stayed at this hotel many times before and generally speaking its been OK. Its not the best or newest of hotels but its suited my business needs until my last experience. I arrived at the hotel at 10pm after coming in from London via Boston. Went to check in but was told the room wasnt available as it hadnt been cleaned. Receptionist said that it would take 30 to 60 minutes. I wasnt happy but these things happen occasionally so I was prepared to live with this if it wasnt going to take more than an hour and I told the reception this. It got to midnight and no one had spoken to me and there was a large line building in reception: i wasnt alone. Lined up for nearly 40 minutes. At around 1am, the reception said that they were not able to provide me with a room (along with about 20 other guests) but they had organised a room at a motel. They provided me with $40 for cab fare. This motel was about 30 mintues (at 1am mind you) out of baltimore and cost $55. It took another hour to get checked in as there were many other people from the Belvoir there. Got a room and the condition of this room was unbelievable. Lock on the door didnt work, stains on nearly every fabric of the room and basically I didnt feel safe. I got to bed at around 3am but had to be back at the Belvoir for a car to pick me up at 7am. Total nightmare. I cant believe this is a Belvoir Hotel. I've never experienced this at a hotel of this alleged level. The staff were doing the best they could but there appeared to be no one in charge: management of the situation was severely lacking. I go to Baltimore regularly and luckily I have some choice where I stay. In conclusion...1. I wont be going back to this hotel; and 2. I will be recommending to my company to remove this hotel from the preferred list. For a business traveller (and any traveller/guest) the experience was unacceptable."
},
{
"reviewID": 2525045,
"hotelid": 95,
"userName": "Ben999",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Bring your own breakfast",
"frequencyID": 4,
"title": "Average at best.",
"comment": "First impressions were good; a nice lobby & a friendly welcome, then in to a reasonably well specified bedroom, fairly well appointed although given it was billed as a suite definitely a touch on the small side. But look a little closer and it was well in need of redecoration."
},
{
"reviewID": 2526336,
"hotelid": 3207,
"userName": "JDHAZLE",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Disappointed",
"comment": "At check in, and check out, the BPG desk was not staffed. Had to wait in line both ways. I was not offered a room on an BPG floor, but was given a room on a higher floor as requested. Room was very small. When the pull out desk was extended, you basically couldn't walk across the room. The sports bar was better than expected and a great location for accessing downtown Dallas..."
},
{
"reviewID": 2526525,
"hotelid": 606,
"userName": "Dan87",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Montr顬, QC, Canada",
"arrivalMonth": "4/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The only hotel who is so warm and feel like at home. We feel secured.",
"frequencyID": 2,
"title": "Feel like at home",
"comment": "Overall that was a great experience. Staff always taken care. My only concern was the stain on the pillow...they migth be changes....make a review of those will be appreciated..food an beverages was good."
},
{
"reviewID": 2526712,
"hotelid": 606,
"userName": "Dan87",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Montr顬, QC, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel is closed to everything, downtown, lake, airport, shopping and many other things to see.",
"frequencyID": 2,
"title": "Great to be back.",
"comment": "This was my second time in two months."
},
{
"reviewID": 2526717,
"hotelid": 468,
"userName": "BobA12",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Too quick to apportion off sections of the facility, which you believe you will be able to enjoy, for exclusive corporate events.",
"frequencyID": 2,
"title": "Beware of corporate events",
"comment": "Overall, I have enjoyed this hotel and have appreciated its amenities and service - not so, during my last stay. On the first full day there, there was a large corporate event that monopolized the main pool area, nearby lap pool and pool bar/cabana area. I received a very disinterested reaction from Guest Services when I complained about the loss of a major section of the hotel's facilities, especially important after a long hot day. The only response was to use the lap pool at the Swan which, as a result, was overcrowded and dirty. I wouldn't mind the loss of a major portion of the hotel's facility if we were compensated in some manner. But no, we were offered nothing, and I was not contacted by Guest Services management as I had requested."
},
{
"reviewID": 2547910,
"hotelid": 832,
"userName": "jb13144",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maryland, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nice hotel, service slow",
"frequencyID": 3,
"title": "Ok stay",
"comment": "Had to wait at the front desk to be checked in.. observed several guests also had to wait... no one to greet... Breakfast to fancy... had to wait for direction, seating, and coffee, cook not ready to make eggs... again waiting... No newspaper at the door. Room clean and nice....."
},
{
"reviewID": 2553667,
"hotelid": 83,
"userName": "bh69",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "friendly",
"frequencyID": 3,
"title": "great locaion,wonderful help",
"comment": "stayed at hotel from 5/20-5/24 the help is wonderful,the rooms are clean and the beds are vey comfortable.you can get to anywhere from this location.The only negative I have is that there tv does not offer any kid stations for my granddaughter when she sleeps over"
},
{
"reviewID": 2558672,
"hotelid": 92,
"userName": "fredc",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Delaware, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "not on the GPS grid",
"frequencyID": 3,
"title": "improving",
"comment": "The bathroom needs to have grab bars and safety strips in the tub. Housekeeping needs to wait for an answer before entering the room. Decor was excellent, nicely appointed."
},
{
"reviewID": 2567363,
"hotelid": 3207,
"userName": "PhillipsHead",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Austin, TX",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great hotel and great service with one exception",
"comment": "Enjoyed our stay. Very clean room, courteous, friendly staff, with the exception of one incident. Needed to borrow a small screwdriver to service my dying laptop. After a couple of request calls (which caused me to miss one of my meeting sessions) a maintenance man knocked on my door and handed me the screw driver. Then, he proceeded into the room and stood about 12 inches away from the desk I was working on. I told him it might take a while and asked he he had to be in the room while I used the screw driver and he said yes \"because he needed to use it.\" When I realized I was going to need to call my company help desk, I closed the laptop back up and told him this was not going to work. I would suggest that the hotel mgt might investigate having a few basic tools on hand for guest that need them which would avoid the need and expense of having employees stand around and supervise the use of a pocket screwdriver that costs less than picking up the phone and dialing a \"free\" 800 number from the hotel. Otherwise, service was outstanding, however, this incident marred my visit."
},
{
"reviewID": 2571416,
"hotelid": 1162,
"userName": "Dave55",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Naples, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location. Great value.",
"frequencyID": 3,
"title": "Dave",
"comment": "Great interior renovation. Pool is beautiful and nice and warm. Food was outstanding. The staff was incredible! Their service was consistently above average. Will definitely returnl"
},
{
"reviewID": 2573924,
"hotelid": 3207,
"userName": "Mich12",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Friendly staff, nice facility",
"comment": "I had a good experience - the staff was very friendly and helpful. The fitness center and pool area were large and attractive."
},
{
"reviewID": 2574929,
"hotelid": 315,
"userName": "Golf59",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Spokane, WA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Other than location, a very poor value!",
"frequencyID": 3,
"title": "Tired",
"comment": "Registration staff was very slow and guests were ignored while the lines grew. One person at the desk while others passed by pretending to appear busy, but offered no assistance! No lounge and black mold in the shower area where grout was separating. I thought I was in a roadside motel!"
},
{
"reviewID": 2581001,
"hotelid": 1124,
"userName": "123H",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent service",
"frequencyID": "",
"title": "Very Welcoming",
"comment": "I was traveling along with small children and was unsure about this hotel but felt very welcomed. The front desk staff were amazingly polite helpful and welcoming, The only concern I had that was negative was the amount of dust on the vents (in the room and bathroom) because my smaller child has severe breathing issues but we didn't have any problems and I imagine if we did, they would have helped in any way to make it better. The free shuttle was the most convenient part of our stay as it alleviated the stress of parking and traffic at the hospital. In short, this hotel was nicer than I would have chosen on my own but I felt very safe and welcome here and thankful for the kindness of the staff, especially one I think was named Buddy. I would recommend this hotel to anyone."
},
{
"reviewID": 2584879,
"hotelid": 3576,
"userName": "Traveller1234",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Never gave all 5star ratings. Ever.",
"comment": "Stayed an extra day because this was such a pleasant experience. Ordered room service just to test more dishes. Never saw a manager not filling in to help. How many hotels have seen the managers at all, let alone working. We were treated royally, and yet like friends. An, no, We are Not related to anyone on staff."
},
{
"reviewID": 2637807,
"hotelid": 713,
"userName": "Michaela",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Oklahoma City, OK, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Cleanest and Best Located Hotel I've Stayed At",
"frequencyID": 2,
"title": "Best Hotel So Far and I Travel Often",
"comment": "This is a very clean hotel with great food at a good price. It is pet friendly and the standard rooms are suite sizes. The pool wasn't that great but everything else met or exceeded my expectations"
},
{
"reviewID": 2641603,
"hotelid": 693,
"userName": "JWHouTx",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Lower your expectations.",
"frequencyID": 3,
"title": "Low occupancy does not mean better service",
"comment": "I stayed in this hotel for two nights. After the first night, I approached the front desk for a late check-out the next day. The staff there asked me to check back in the morning. I realized I didn't mention I was Gold so asked her if they made any exceptions for their Gold Elite members and she actually looked at me and said, \"Is that in the brochure?"
},
{
"reviewID": 2641784,
"hotelid": 1765,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "md",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "it is a nice place to stay and close to harbor place",
"frequencyID": 2,
"title": "this hotel was wonderful!",
"comment": "We used this hotel for my daughter's wedding this past weekend. The rooms were clean, the staff was helpful"
},
{
"reviewID": 2641829,
"hotelid": 3068,
"userName": "TerryB",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia Beach, Va",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor customer service.",
"frequencyID": 3,
"title": "Poor service for a big name Hotel Chain",
"comment": "Discovered the day before our check in day that the hotel had placed us in a regular room with two queen beds vice the suite I had reserved several months n advance. Took four phone calls to finally get the reservation correct. Unfortunately the suite that they finally gave us was in a different section from the rest of our group. This resulted in confusion for some of our group and renting the suite was a waste of time and money. Also, had requested a microwave in the room upon arrival but when we checked in we were told that they did not provide micorwaves. Upon checkout it took over an hour to obtain a cart to transport our luggage from the hotel to our vehicle. Appears that they have a very limited number of carts and people take them to their room the night before checking out. I will definitely \"Not\" be staying at another Belvoir in the future."
},
{
"reviewID": 2641882,
"hotelid": 3205,
"userName": "bac19",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Colorado, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location.",
"frequencyID": 4,
"title": "Convenient location",
"comment": "The staff is very friendly and competent. I've have been staying here for some years now, and the level of service is very consistent. Club lounge is very comfortable for work, and the view is great."
},
{
"reviewID": 2641898,
"hotelid": 1130,
"userName": "CLMRCCA",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There are two distinct locations, one of which is VERY far from the desk and entrance!",
"frequencyID": 2,
"title": "Preferred Guest Points?",
"comment": "My room reservation was made by Admin person, and the extension was not booked upon her request. I extended the stay one night, and the front desk DID NOT ask me to re-initialize my card key, so when I went to my room, tired after a long day, walked the 2-city blocks to my room, (see below), my key didn't work, so I had to walk back two more times."
},
{
"reviewID": 2641949,
"hotelid": 3207,
"userName": "armywife",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is good, but there's a lot of construction all around downtown.",
"frequencyID": 1,
"title": "Long waits to check in",
"comment": "Hotel needs more staff at registration during busy times of check in (3-6 pm). $5 voucher for forgoing maid service is nice, but need larger trash cans in rooms if they're not emptied every day. I like the option to recycle!"
},
{
"reviewID": 2641958,
"hotelid": 392,
"userName": "RobG",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Omaha, NE",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Bar Stools",
"comment": "Recently replaced bar stools. Big mistake. New stools are about a foot too short and don't swivel. Bring back the old ones."
},
{
"reviewID": 2642015,
"hotelid": 1556,
"userName": "RonM",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Huntington Beach, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "While not recently refurbished, I still recommend, but needs to heat pool",
"comment": "Positives: Great Staff, Great Bedding, Nice Flatscreen/Channel Choices, Nice Lobby and Restaurant, Nice Fitness Center."
},
{
"reviewID": 2642097,
"hotelid": 1765,
"userName": "RonM",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Huntington Beach, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location to walk to the convention center.",
"frequencyID": 4,
"title": "Very nice Property and Good Staff",
"comment": "The check-in associate was smiling and welcoming and thanked me in a sincere and gracious way for being a platinum BPG member. My room was ready early (even though they were very busy). I was upgraded to a corner room with a microwave and refrigerator, very nice!! Great bedding, good Wifi speed. One minor thing was the shower water pressure was not quite what I expect. Good location to walk to the convention center. Self parking is close-by."
},
{
"reviewID": 2642122,
"hotelid": 942,
"userName": "RonM",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Huntington Beach, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice but a few glitches",
"comment": "While this is a beautiful and clean property, my two gripes knocked my rating down to 3 stars and would have been 5 stars. My gripes are that there was no bottled water in my room (usually two bottles on the house for BPG platinum members). So, I thought fine, I'll walk down to the club lounge and grab some water and a soda. Wrong, this club lounge is not \"keyed\" so there is no water or soda available off hours from the breakfast or evening social. I walked to the front desk and it took them well over 5 minutes to come up with a bottle of water so I left and went to bed (I got in at 11 PM). I'm sure I'd stay there again when in Charlotte but I wasn't happy with what happened on my first stay."
},
{
"reviewID": 2642289,
"hotelid": 1774,
"userName": "Liza",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful lake and harbour view.",
"frequencyID": 2,
"title": "Would Stay Here Again",
"comment": "Convenient location. Nice hotel. Clean room. Wonderful view of the harbour from my room. Would stay here again."
},
{
"reviewID": 2642446,
"hotelid": 693,
"userName": "Anonymous",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "5/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "There are better hotels all over the city of Pittsburgh",
"frequencyID": 4,
"title": "Deeply Unsatisfying",
"comment": "I stayed here 3 years ago and this hotel hasn't improved at all. The internet is dial-up at best, just like it was 3 years ago and the TV works when it wants to. The staff merely claims that it is out of their hands. Look elsewhere"
},
{
"reviewID": 2642801,
"hotelid": 13,
"userName": "SPT64",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Exceedingly disappointed with service",
"comment": "Very disappointing service to date - and compelled to alert other potential clients regarding our perplexing experience at Belvoir Imperial."
},
{
"reviewID": 2643030,
"hotelid": 1115,
"userName": "Sadman",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Delhi, Delhi, India",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "typical Belvoir property close to the airport....",
"comment": "had a nice short one night stay here in may, 2012....upgraded to a very spacious bi-level suite on a cheap corporate rate...."
},
{
"reviewID": 2643037,
"hotelid": 2019,
"userName": "Sadman",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Delhi, Delhi, India",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "typical Belvoir property....",
"comment": "had a 2 night stay here recently....pretty uneventful....no suite upgrade as a platinum member but got access to the club lounge...."
},
{
"reviewID": 2643062,
"hotelid": 344,
"userName": "Sadman",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Delhi, Delhi, India",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "typical Belvoir property close to the airport....",
"comment": "stayed here for a night since the hotel i usually stay in was not available....as a platinum member i was upgraded to a corner suite on a cheap corporate rate...."
},
{
"reviewID": 2643080,
"hotelid": 914,
"userName": "Deb22",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great beach",
"frequencyID": 2,
"title": "Great getaway",
"comment": "My husband stayed at this hotel for a week while we were looking for houses. Hated to leave. Now we live in Florida, and go over to the Sand Key for a one- or two-night getaway. We still feel like we are on vacation. Great destination spot. Nice pool. Beautiful beach. Great park right next to it."
},
{
"reviewID": 2643096,
"hotelid": 3207,
"userName": "LUCNC",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Bern, NC",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You have to pay for Internet but there are some free wi-fi hotspots available",
"frequencyID": 3,
"title": "Huge hotel, unbelievable gym",
"comment": "Stayed at this property for a conference. It was a huge hotel - three towers @ 39 floors each! Multiple banks of elevators made getting to your room quite speedy except when an elevator was down. I loved, loved, loved the gym - it could be its own private health club. Only complaint was the A/C in the room - I could not get it to get cool enough ... might be something to do with the automated settings."
},
{
"reviewID": 2643107,
"hotelid": 832,
"userName": "ChrBrown",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Charlotte, NC",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Not up to par",
"comment": "You know that it's time for an upgrade to the hotel when wallpaper is peeling and there is a 2-foot crack in the shower plexiglass filled with simple, white caulk. This, along with an improperly-draining sink, left me disappointed with my stay and I will likely be looking for another hotel to stay when I visit Richmond again."
},
{
"reviewID": 2643273,
"hotelid": 421,
"userName": "Tony414",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2011",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great NYC hotel",
"comment": "Been staying in NYC the past few years at various hotels. Can't beat the location, size of rooms, cleanliness of the Belvoir vs others. I have stayed here my past 3 trips and plan on doing so every trip going forward."
},
{
"reviewID": 2643314,
"hotelid": 1726,
"userName": "kuntryred25",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Greenville, SC, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The manager and staff really suck. Room should have had bath robe, never recieved after asking several times, and guest services give wrong information.",
"frequencyID": 4,
"title": "A very unhappy customer",
"comment": "When checking in guest services told me one rate, but when I checked out it was another rate. Spoke with manager in duty and the issue wasn't resolved. 2nd, bathrobe was to be included with room never recieved after asking multiple times. 3rd, house keeping came in to clean room left only 3 big towels. No hand cloths or wash cloths. And, last the manger was rude. Had a yelling match with another customer in lobby with kids and other guest standing there. Which I thought was really unprofessional."
},
{
"reviewID": 2643355,
"hotelid": 1400,
"userName": "Jnet",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kansas",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very convenient location and easy to find.",
"frequencyID": 3,
"title": "Not one thing to complain about",
"comment": "Our stay was great. The beds are very comfortable, as always. Very clean hotel with a very friendly staff at affordable prices."
},
{
"reviewID": 2643420,
"hotelid": 344,
"userName": "Ashlan",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Nice but...",
"comment": "The hotel was overall ok, the room was clean and the places to eat in the hotel were good."
},
{
"reviewID": 2643422,
"hotelid": 421,
"userName": "SteadyAT",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Club Lounge",
"frequencyID": 4,
"title": "Great location",
"comment": "Stayed here over Memorial Day weekend. The hotel was very busy, and there was a super long queue to check-in at 730pm on a Friday night. It appeared there were only 3 front desk staff handling check-in at the time, so the lines did not move quickly."
},
{
"reviewID": 2643424,
"hotelid": 1569,
"userName": "MKBUK",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "UK",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Walking distance to Disney (12 minutes).",
"frequencyID": 4,
"title": "Pleasantly surprised",
"comment": "Clean, functional hotel. Platinum upgrade to Disney-view with balcony on top floor. Check-in clerk excellent. Massively exceeded expectations. Club Lounge food could be improved: poor breakfast selection and no vegetarian hors d'oeuvres."
},
{
"reviewID": 2643588,
"hotelid": 2019,
"userName": "AXJP",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Top Notch Staff, Older Rooms",
"comment": "I travel here once a month and I'm always astonished by the front desk staff. Always cordial and on point, I've given out a few Platinum thank yous. It's a small part of the hotel experience, but starting off each visit with a great welcome goes a long way."
},
{
"reviewID": 2644178,
"hotelid": 756,
"userName": "La25",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Rhode Island, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It appears renovations are in the process. Maybe it will improve",
"frequencyID": 3,
"title": "Bad experience",
"comment": "The lights went out so we had to walk up 4 flights of stairs. We were afraid to use the elevator after a guest said they had been stuck in them twice. Toilet overflowed and front desk asked if I wanted an engineer sent up instead of immediatley saying she would send someone up. Dirty facecloth left hanging over the shower curtain. Had been there so long it was stiff. Room has funny smell, cannot describe. Food served at conference was just okay"
},
{
"reviewID": 2644584,
"hotelid": 127,
"userName": "JM2012",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice hotel, but in a bad location",
"frequencyID": 2,
"title": "Nice Hotel, Bad Location",
"comment": "This is a really nice hotel, but in a bad location. To get into town, one must take a taxi. To get anywhere, one must take a taxi."
},
{
"reviewID": 2644745,
"hotelid": 814,
"userName": "fishlady318",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Located on the boardwalk and beach. Dog friendly.",
"frequencyID": "",
"title": "Enjoyed the stay",
"comment": "First time traveling with my dog and we had a great time at this hotel. Staff were very nice and rooms were clean. We loved being close to the boardwalk and beach. The only issue was the construction throughout the hotel. Workers in the hallway upset the dog. They were replacing the grass around the hotel with new sod so it was a challenge to find a potty spot close. This was particularly an issue after dark when I didn't want to walk far. And, there were a ton of workers in the way to get out to the boardwalk/beach. All in all, I hope this was an isolated situation and will try the hotel again in the future."
},
{
"reviewID": 2644926,
"hotelid": 1144,
"userName": "Erica",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Washington, DC",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has the best service anywhere",
"frequencyID": 1,
"title": "Best service anywhere!",
"comment": "The Belvoir staff was unfailingly nice - everywhere I went in the hotel, a staff member greeted me with a smile and an offer of help. Southern hospitality at its finest!!! The facility was also wonderful."
},
{
"reviewID": 2644991,
"hotelid": 468,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jacksonville, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "WONDERFUL & GREAT CUSTOMER SERVICE AND CARE FROM ALL STAFF",
"frequencyID": 2,
"title": "Nice hotel, great staff!",
"comment": "Guest services from front desk, bell service, restaurant service, etc were great!"
},
{
"reviewID": 2645105,
"hotelid": 94,
"userName": "unhappy99999",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "get what you pay for",
"comment": "I like to say the front desk staff was great: top of the line in help and customer care. The hotel looks great in the lobby but once in the rooms it was in great need of care. There was nothing to show that the room was clean. IE: no card or name of staff. The sheets had holes and stains on them. There were two towels that was all when we came in. For a suit room. The first time I called for more towels it took almost 40 min to get them and they only brought 2 when I asked for 4. Then the staff that brought them was just rude. I thanked him and he just walked away never talking to me or looking at me."
},
{
"reviewID": 2646558,
"hotelid": 377,
"userName": "jack83",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston,Ma",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location and extremely nice personnel.",
"frequencyID": 2,
"title": "one of the finest in the world",
"comment": "My wife and I thoroughly enjoyed our recent stay with you and would certainly stay again. All of the personnel were extremely courteous and very friendly. It was a pleasure staying with you."
},
{
"reviewID": 2647179,
"hotelid": 814,
"userName": "Phyllis73",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The balcony handrail is very fragile and appears unsafe. If you have small children watch out.",
"frequencyID": 2,
"title": "Memorial Weekend 2012",
"comment": "I want to begin by saying that the entire staff at this Belvoir was awesome! From the janitor, restaurant staff, front desk, parking attendant, etc. They go out of their way to make you feel comfortable, truly beyond exceptional staff! However the hotel itself lacks what the Belvoir name stands for. We stayed in a newly renovated Oceanfront room. The bathroom is very cheaply made and barely enough room for one person. The beds were comfortable and the sheets were crisp and quite clean but watch out for that balcony! The handrail is very scary!"
},
{
"reviewID": 2649712,
"hotelid": 3205,
"userName": "Roger68",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Woodland Park, NY",
"arrivalMonth": "6/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Highly Recommend",
"comment": "This was one of our most enjoyable hotel stays ever! We did choose the upgrade and loved the Lounge Benefit, as well as the room upgrade in the Tower. Fabulous stay! Perfect Location! So much to do!"
},
{
"reviewID": 2650092,
"hotelid": 270,
"userName": "stack",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "No locker room in the gym and pool",
"frequencyID": 3,
"title": "Pretty good but a few bumps",
"comment": "I booked the club level-no free upgrade here-and liked the hotel very much. The club level was pretty empty and I was first told that there would be no breakfast which was a lot of the reason I booked the club level int he first place...then it turned out there was breakfast after all so that could have been handled better. the room was great,club amenities were welcome,staff very nice. But the gym and pool have no locker room,no plastic bags to put workout clothes in,no place to change at all. I wound up wearing my robe to and from the pool which was sort of uncomfortable since is in the lobby"
},
{
"reviewID": 2650651,
"hotelid": 127,
"userName": "Mayflower12",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for a vacation",
"frequencyID": 3,
"title": "Issues with shower",
"comment": "Everything in the hotel was good except the service I received when I had no water in my shower. As a result I was late to a meeting. What was offered at that time were two bottles of water which I did not need as I was a club member. At check out the receptionist said she awarded me 2500 points when I complained of the service."
},
{
"reviewID": 2652376,
"hotelid": 3205,
"userName": "jillbeans12",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "SLC, UT",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Location & Staff, but Very Loud",
"comment": "This hotel is very nice and well designed. Staff was very friendly and I appreciate all their help. One downside is everytime I stay at Belvoir I am woken up by their overly loud SLAMMING doors. Due to the design of the hotel I expected it to be a bit quieter to enjoy sleeping in with their amazingly comfortable beds."
},
{
"reviewID": 2652548,
"hotelid": 914,
"userName": "Curt59",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Minnesota, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The beach is fantastic!",
"frequencyID": 1,
"title": "Fantastic Vacation",
"comment": "My wife and I stayed for a week just before Memorial day. This was the most relaxing enjoyable vacation I have had in many years."
},
{
"reviewID": 2652550,
"hotelid": 321,
"userName": "antgua",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Nice",
"comment": "Very nice business hotel."
},
{
"reviewID": 2652589,
"hotelid": 1703,
"userName": "debo70",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wichita Falls, TX, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "dissappointed!",
"comment": "The pool was small. Meal in restaurant was not liking to 3 out of 5 people and no accomodation was made for this. When third person arrived she was not given a room key even though the desk was notified upon my arrival she would be coming. This stay did not meet my expectations. The exception was the maid service. They were great!"
},
{
"reviewID": 2652607,
"hotelid": 111,
"userName": "bel12",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Quincy, MA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location",
"frequencyID": 3,
"title": "great location, outdated hotel",
"comment": "I love this hotel for its location. 2 minutes away from \"work\" and lots of restaurants to choose from by the mall. However, it needs some help being remodeled. The bathrooms are the worst, the showers don't work properly and seem that have been there for many years. Old tile and tubs as well. Not what you would expect from a BPG hotel."
},
{
"reviewID": 2652735,
"hotelid": 1703,
"userName": "GIRN",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Inconvenient for two business women together",
"comment": "Room was not designed for 2 women attending business sessions. The long mirror by closets could not be used for make up/hair. Had to bring out small mirror to desk area for make up and crawl under desk to find outlet for curling iron. Very inconvenient."
},
{
"reviewID": 2652739,
"hotelid": 3620,
"userName": "mstxredhead",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Frisco, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The shuttle from the airport was fast!",
"frequencyID": 3,
"title": "This hotel was great and right next to airport!",
"comment": "We stayed just one night but the check-in was fast and the room was comfortable. We also ate at the hotel restaurant and it was good. Caught a drink at the bar as well."
},
{
"reviewID": 2652743,
"hotelid": 3115,
"userName": "CPLosGatis",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Gatos, CA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location next to river and Ohio Falls park",
"frequencyID": 2,
"title": "Louisville convert",
"comment": "From the first phone call to get the airport shuttle to the checkout process the Sherton Riverside provided an outstanding experience. Our Van driver was curteous and helpful about the local area. Checkin was a breeze easy and accompanied by happy smiling faces. Stayed on club floor, Hourdervous and breakfast was great. Service there when needed but not hovering. Great directions to Ohio Falls park -- don't miss it if you're in the area. Checkout easy and again happy smiling faces. Loved Louisville first time I'd ever spent any time there, will return and will stay at the Sherton Riverside. THANKS!"
},
{
"reviewID": 2652788,
"hotelid": 421,
"userName": "cnidarian",
"overall": 4,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cambridge, MA",
"arrivalMonth": "6/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location, very helpful staff",
"frequencyID": 3,
"title": "WNET, PBS in NYC, Ch 13",
"comment": "Alone, amongst a plethora of available television channels, Channel Thirteen returned only a frozen image of Bill Moyers. A visit by two hotel techs confirmed our suspicion that the incoming signal was blocked. They promised to have it rectified. That was early evening 25 June; a day later it was still blocked. When we left, noon 27th, it was still blocked. Who doing this, and why?"
},
{
"reviewID": 2652821,
"hotelid": 3207,
"userName": "Leice87",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Awesome Hotel experience",
"comment": "This hotel is excellent! I would especially like to recognize Jimmy, one of the bellman who was very kind and extremely helpful to me. During my stay, anything I needed help with, he was there to help me in a very respectful and professional manner. He was much more friendly and helpful than the concierge desk. At one point during my stay, I went to ask a question at the concierge desk and the person standing there looked right passed me and ignored me, which was disappointing. It was not crowed, I was the only one standing there. Sorry, I don't have a name, but it was on 5/24 around 4:30pm - she had black hair and wore glasses. Hope you can fix that."
},
{
"reviewID": 2652870,
"hotelid": 3175,
"userName": "Bubba2012",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Arlington, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Looks nice, but, does not have the customer service to match.",
"frequencyID": 3,
"title": "Not up to snuff",
"comment": "Room description stated it was for 5 people, but truly only slept 4. My son had to sleep in a chair for two nights. Hotel staff was not sympathetic and did not fix this problem or seem to care since we had already paid in full. Came back to room after first day and tub was clogged and filthy. Tub was unclogged quickly but not cleaned. Kids swam in pool, however came out with scrapes. Pool is very rough on feet, hands and knees, when kids complain and come out bleeding, you know it's bad. Upon check out, staff did not care how our stay was...did not even ask. Handed them our comment card upon checkout and they took it without a word and without eye contact. Very Poor customer service. Will not be back for sure."
},
{
"reviewID": 2652939,
"hotelid": 421,
"userName": "BPG4me",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida",
"arrivalMonth": "6/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location, great rooms",
"frequencyID": 4,
"title": "Slept like a baby",
"comment": "Once you get past the crowds in the lobby waiting to check in - your experience will be delightful. The room was wonderful - it was quiet and cold. The bed is very comfortable. the staff very helpful & attentive. the one & only objection I had was the wait to check in. otherwise everything is perfect."
},
{
"reviewID": 2653107,
"hotelid": 1523,
"userName": "rubodavo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "How close it is to everything in the San Juan Metro area and how great the room product is.",
"frequencyID": 4,
"title": "Always a pleasure",
"comment": "Great place. Central to all attractions San Juan has to offer."
},
{
"reviewID": 2653111,
"hotelid": 1162,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The pool area is BEST for kids of all ages and even the Families with teens!",
"frequencyID": 3,
"title": "Excellent Hotel",
"comment": "I have stayed at many Orlando, Florida hotels and this is by far MY BEST EXPERIENCE EVER! Rooms were nice, Facilities were great, Staff was EXCELLENT. We rented a Cabana for the day and let me tell you Melissa the server for us was EXCELLENT! The managers knew what they were doing when they hired Melissa! She was there for us ANYTIME we needed her! I would defiantly go back just because of her service with a smile!!!"
},
{
"reviewID": 2653186,
"hotelid": 214,
"userName": "JDRBoston",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Boston, MA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Kinda funky, confusing layout, but excellent service. Great location if you are looking to walk around Palo Alto and Stanford.",
"frequencyID": 2,
"title": "Great hotel in Palo Alto",
"comment": "I usually come twice a year to Palo Alto for business and always try to stay at the Belvoir. Their service staff are excellent- always giving service with a smile. Rooms are a reasonable rate, and the location is perfect for my business needs. A few minor quibbles- you have to go through the pool area with your luggage in tow to get to your room. That makes it kinda awkward, especially with patio bar seating also in the same area. (Hard to have a quite drink outdoors while kids are splashing in the pool.), but not really a big deal."
},
{
"reviewID": 2653412,
"hotelid": 1046,
"userName": "magantt",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "okc",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "nice view, close to eveything, very clean, food is great",
"frequencyID": "",
"title": "nice place and good managers",
"comment": "on Memorial day we stayed and had an issue with the air conditioning. however everything else was great. after we informed the managers that our air didnt work properly they worked with us to reach a fair deal for both parties. Great place to stay. If there was one thing i would say they needed either a larger pool or another small pool."
},
{
"reviewID": 2653420,
"hotelid": 421,
"userName": "PSS1",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Portland, OR, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect top level service",
"frequencyID": 2,
"title": "Off the street or Platinum member...I don't think they cared",
"comment": "Let me say that I am a big fan of the Grandbourne properties and have been a platinum member for several years. However, the disparity in of service received at the various properties needs focus. I might as well had walked in off the street and begged for a room at this hotel. First of all, upon checking in I was told there were no upgrades available and I would be required to stay on a low floor with zero view. Fine. Not a big deal. However, my floor was on a separate elevator bank than the lounge. So I had to travel all the way down and back up to go to the lounge. Not a huge deal, but you would think they could accommodate me on the same set of floors with a common elevator bank. Secondly, the TV did not work well in my room (the picture was fuzzy). I told the desk, but it was never fixed. In addition, my room was conveniently located near the elevator and across from the ice machine to make for a very noisy background and it looked like every room on the floor had a paper in front of their door in the morning except my room. The final kicker was when it started to rain and I had to run out for a meeting. I called guest services and the Concierge to get an umbrella. Apparently there was not a single umbrella in the hotel to lend to a platinum guest. Maybe someone should be sent out to buy a dozen for a rainy day. Good idea? None of these items are a big deal in the large scope of things, but this lack of small services is a far cry from the type of attention paid to valuable customers at other properties."
},
{
"reviewID": 2653587,
"hotelid": 127,
"userName": "Motorkitten",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "For the Price and Location I Expected More",
"comment": "Staff was very friendly, concierge and valet were active and helpful."
},
{
"reviewID": 2653659,
"hotelid": 3068,
"userName": "hmvaught",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Norfolk, VA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful Rooms and Scenery",
"frequencyID": 2,
"title": "Great Stay!",
"comment": "I loved my stay here! The setting was awesome, and the staff was very nice. I can't wait to stay here again next year!! It would be nice to have a continental breakfast, though."
},
{
"reviewID": 2653674,
"hotelid": 1703,
"userName": "LES1020",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Illinois",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a block from convention center",
"frequencyID": 3,
"title": "great food, ok service",
"comment": "the restaraunt is wonderful, the front desk was great. cleaning staff just ok."
},
{
"reviewID": 2653716,
"hotelid": 992,
"userName": "ScottSTL",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Louis, MO, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Parking is extra.",
"frequencyID": 3,
"title": "Hotel needs better communication",
"comment": "Reception desk not clearly marked. Signage on desk made it look more like a concierge desk. Elevators not clearly identified as to which allow access to parking and which access rooms."
},
{
"reviewID": 2653903,
"hotelid": 1144,
"userName": "Heidi72",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Service",
"comment": "I was attending a conference at the World Congress Center. 2 weeks before I was leaving, I had surgery for a broken ankle and became no weight bearing. I was getting around on a scooter and crutches; the staff was nothing but accomodating. My meetings started at 6am and the staff took me to the Congress Center in the morning so that I would not have to navigate the angled, bumpy sidewalk in the dark. I was also able to change to a handicapped room without a problem. While the shower in that room needs a concave floor so you don't flood the bathroom, and a lower hook for the hand-held shower head, the room was perfect for my needs. I had a great stay and if going to Atlanta again would stay at this hotel."
},
{
"reviewID": 2654061,
"hotelid": 636,
"userName": "David333",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Newport RI",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff in all departments.",
"frequencyID": 3,
"title": "Great place to stay in Portsmouth NH",
"comment": "Front desk staff was great to deal with and most accommodating. I was there for a conference. Staff for the conference food service were extremely friendly."
},
{
"reviewID": 2654324,
"hotelid": 2019,
"userName": "cookie1w",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is centrally located to meet all your restaurant and shopping \"wants\".",
"frequencyID": 2,
"title": "Fantastic Belvoir!",
"comment": "I love this hotel. It is the second time we've stayed here in less than a year! The staff are all professional - especially Michael, the gentleman who checked us in. We love the location, the rooms, pool and the BPG Member room. Wonderful experience in every way! We will come back again :-)"
},
{
"reviewID": 2654608,
"hotelid": 468,
"userName": "gman1",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Dolphin Review",
"comment": "We found roaches in our room. After we changed rooms, we found them again on the last day. We found several roaches in our luggage when we arrived at home."
},
{
"reviewID": 2654843,
"hotelid": 1113,
"userName": "Gail23",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Worn out beds. and air does not work right.",
"frequencyID": 2,
"title": "Disappointed",
"comment": "This was my second visit, The first one was in March and had a good room I guess, This time I was put in 717, The bed was high in middle and I was falling off bed all nite, the air was noisy and did not cool properly. The bed pillows got switched to soft pillows the second nite do not know why. We were really disappointed this time. This lobby was nice and parking free. They need to redo the hotel and get new beds."
},
{
"reviewID": 2655111,
"hotelid": 421,
"userName": "SoCalGuy74",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Pasadena, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you have access to the club lounge, try and get a room on the 29th floor or higher so you don't have to switch elevators.",
"frequencyID": 4,
"title": "Disappointing Stay",
"comment": "My two biggest issues with this hotel was the rude front desk and the construction noise I heard at night while trying to sleep. They really don't treat Platinum members well here. Didn't get any acknowledgement or upgrade. When I asked if I got a Platinum upgrade from the front desk upon check-in, they responded with \"no\" without checking if there was anything available or an explanation on why there was no upgrade. There were better rooms available per BPG.com so the hotel being sold out wasn't an issue. I asked if they put me on an BPG preferred floor, they said they didn't have any such floors."
},
{
"reviewID": 2655141,
"hotelid": 606,
"userName": "FutureSuccess44",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 1,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Burlington, VT, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "See Detailed Review.",
"frequencyID": 3,
"title": "This hotel's service needs great improvement",
"comment": "This review will tell it like it is regarding the Belvoir at the Burlington Hotel and Conference Center. When I first learned my family would be staying at the Belvoir I was incredibly excited and spent much time learning about all the aspects of the hotel. Later when we were there I became incredibly disappointed and pissed off. The hotel was booked to capacity which is great for their business however horrible for any guests that chose to stay there. The hotel ran out of extra blankets. I thought they were joking at first. After I called down to the front desk to inquire about the blanket I HAD TO BE THE ONE TO CALL AGAIN! That should NOT happen at a high star, very Expensive hotel. The front desk never contacted me again to let me know that no in fact no blankets remained in the entire hotel."
},
{
"reviewID": 2655206,
"hotelid": 380,
"userName": "Stu12345",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Ft Lauderdale",
"arrivalMonth": "3/2012",
"datePosted": "5/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "gr8 location",
"frequencyID": 4,
"title": "I was surprised at additonal fees",
"comment": "I paid with points & cash but once ther learned I must pay for parking if I have a car and internet even if I do not want it.. Now i wanted both so not so bad but was surprised that after using 4000 points my fee was sjut below what it would have bene had I paid the entire thing in cash. hotel room gr8 location, and view pool close due to algea.."
},
{
"reviewID": 2655463,
"hotelid": 1546,
"userName": "Traveler2",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good value for the rate",
"frequencyID": 3,
"title": "Belvoir Mid-Town Minneapolis",
"comment": "The accommodations were clean and a good value for the rate. The availability of complimentary parking and shuttle service was added value. The shortcoming and area for additional training is the front desk. The staff was lacking in client/customer service and attention to detail."
},
{
"reviewID": 2655589,
"hotelid": 1282,
"userName": "TJ44",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Nebraska, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is accomodating",
"frequencyID": 2,
"title": "Great staff",
"comment": "We were in Iowa City for a swim meet. Nancy checked us in but our room was not scheduled to be ready until normal check in time. She went above and beyond and found us a room that was ready immediately. It was convenient since we were traveling as a family. Great service. The location near the U of I swim facility was unbeatable."
},
{
"reviewID": 2655885,
"hotelid": 380,
"userName": "MarcD",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Sacramento, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Seriously in need of repair... Outdated",
"frequencyID": 2,
"title": "Dissapointing at best...",
"comment": "I have been a frequent traveler to Grandbourne properties across the mainland and Hawai'i over the last twenty years. This is the first time I've stayed at the Princess Kaiulani. The room I was given in the \"tower\" was by far the most outdated, decrepit, poorly maintained room I've ever stayed in. When I asked at the front desk for a better room, I was told that was the best they had to offer. THe paint was peeling on the door jams. Hardware was rusted. The sliding door barely able to open and rattled at the slightest wind. Carpet was dirty. Chrome was worn off bathroom fixtures. The list is endless... As a gold member, not to mention the fact that I converted American Express points to Starpoints to facilitate my stay (at 3 Amex points to 1 Starpoint!) I feel I was completely ripped off and if I could get my points back I would. I had no other option but to endure my 9 days or misery. I would NOT recommend this hotel to anyone."
},
{
"reviewID": 2655995,
"hotelid": 1177,
"userName": "BPG1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Manotick, Ontario",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and view of New York City.",
"frequencyID": 4,
"title": "Great location and attentive staff",
"comment": "I had requested an early checkin but upon arrival our room was not yet ready. The lady at the checkin noted that we had been upgraded to a corner suite on the 9th floor but that it was not yet ready; we had the option of taking a regular room but knowing the view from a corner suite I declined. As we had engagements in New York we left our luggage and requested that it be moved to our room. When we returrned that evening our room was great (unbelieveable view of the New York skyline) and our luggage was there -:). We have stayed in this hotel a number of times and have always had great service and platinum recognition. The staff is always friendly and very helpful."
},
{
"reviewID": 2656207,
"hotelid": 691,
"userName": "PeterV",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "DC",
"arrivalMonth": "5/2102",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "upcharge for WIFI",
"frequencyID": 2,
"title": "Good Stay",
"comment": "Hotel is a good choice in the area. The rates can at times be a bit over the top, but if one gets a good rate then certainly stay. Ahuge negative is the upcharge for WIFI, even if one is a Grandbourne Preferred Guest. With so many hotels and restaurants offering free WIFI, trying to engage a customer with this service charge leaves a negative impact."
},
{
"reviewID": 2656487,
"hotelid": 421,
"userName": "david2012",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "lack of staff",
"comment": "The room was great and comfortable. but when we arrived it took us almost an hour to check in. The line was long and there was only two people behind the desk. The were numerous other employees just standing around watching but none of them helped out the front desk to make the line go faster. We had dinner reservations and ended up having to rush because of the long wait. When we checked in the lady told us there was a buffet in the morning and she would give us a voucher for our long wait. When we went to breakfast the next morning thinking it was free we were blindsided by them telling us there was no voucher and we owed $70 for breakfast. Rooms were nice but i would not reccomend to my friends."
},
{
"reviewID": 2656511,
"hotelid": 951,
"userName": "Bulldogs",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Brooklyn, NY",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Pleasant Stay",
"comment": "I stayed here with my son for a baseball tournament. Everything was wonderful."
},
{
"reviewID": 2656535,
"hotelid": 96,
"userName": "JJMS",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kansas City",
"arrivalMonth": "5/2011",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Great location and stay!",
"comment": "Michael and his staff met and exceeded our expectations. Hotel was very nice and conveniently located. We've been staying recently at a nearby property when in Dallas. However, we'll stay at the Belvoir again."
},
{
"reviewID": 2656717,
"hotelid": 814,
"userName": "Beachbound",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is fabulous!",
"frequencyID": 2,
"title": "Great Stay",
"comment": "Front desk staff, especially Olivia, were wonderful to work with (met all requests from early check in to high floor). We had six rooms that were on the beach. Though renovations were on-going we did not experience any noise or inconvenience. Housekeeping service was excellent. Location is fabulous at the quiet, less crowded section of the beach. Thank you!"
},
{
"reviewID": 2658175,
"hotelid": 430,
"userName": "dands",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Huntsville, AL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You cannot find a better location!",
"frequencyID": 2,
"title": "Great Location But Small Room",
"comment": "We are BPG Gold members and paid for Club Floor Amenities, even though we were not given a Club Floor room. In fact, our room was so crowded that we had to stand on a chair to raise and lower the shade. We have stayed here twice before and had much better accommodations. The servers manning the Club Room for breakfast were excellent, but the ones in the evening were not. In fact, when the food ran out, that was it, even crackers! We would like to suggest adult hours for the pool. As late as 9:40 PM, adults could not even have a conversation by the pool because there were so many screaming, splashing children. I know this is not the hotel's fault, but adult-only hours could help to alleviate this problem. I also know we were not the only ones affected by this since others in the elevator discussed their leaving for the same reason. The morning we left, we needed a cab just before 7 AM. No one was outside except a member of the cleaning crew. He kindly stopped and asked if we needed a cab. He then whistled for one and refused to take a tip. I so wish I had gotten his name because he was very kind and did a job that was not his own."
},
{
"reviewID": 2658356,
"hotelid": 1569,
"userName": "Lisa1973",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't Stay Here",
"frequencyID": 3,
"title": "Worst Stay Ever",
"comment": "Without a doubt my worst stay ever at a Grandbourne Property! Where do I begin?"
},
{
"reviewID": 2658403,
"hotelid": 421,
"userName": "dantobi",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "exceeded my expectations",
"comment": "Great location- We were there for my daughter's birthday. The hotel was immacuuatly clean, hotel staff was completely attentive and professional. This is the best hotel, I have stayed at in NYC. -Thank you for everthing!!"
},
{
"reviewID": 2658714,
"hotelid": 83,
"userName": "BkGurl",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Views",
"frequencyID": "",
"title": "LA Memorial Weekend Trip",
"comment": "Hotel on the hill in the los angeles area."
},
{
"reviewID": 2658755,
"hotelid": 1130,
"userName": "Trixie3",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Voorhees, NJ",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Manager and staff are extremely accommodating. Great location on the lakeside and good restaurants nearby the property. The Tomato Palace was so convenient with great food.",
"frequencyID": 2,
"title": "A beautiful hotel and great staff",
"comment": "Thank you to Derrick, the manager on duty last weekend, and his wonderful, friendly staff. My daughter and I had a beautiful king sized bedroom overlooking the lake. It was spacious, clean and had an air purifier which was highly effective. We had a very nice breakfast in the club lounge with excellent service. There was no extra charge for allowing our shih tzu to stay with us. I definitely look forward to staying again."
},
{
"reviewID": 2658935,
"hotelid": 13,
"userName": "Stubaby",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent staffing from front desk to housekeeping",
"frequencyID": "",
"title": "The room was excellent",
"comment": "The room was excellent and had a lot of room to move around, although it surprised me that there was not a microwave in a junior king suite. Second, the staff was overwhelmingly wonderful in every aspect. My only complaint would be that the bed on both the king bed and the sleeper sofa where terrible, however I did not complain because the staff made this a good stay as well as the location and amenities were very good."
},
{
"reviewID": 2658940,
"hotelid": 3676,
"userName": "Excellente311",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "DC",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Design of the hotel",
"frequencyID": 2,
"title": "Outstanding",
"comment": "This particular Belvoir was outstanding. The room was exceptional. The staff was very professional. The entire experience was an experience."
},
{
"reviewID": 2659028,
"hotelid": 1569,
"userName": "SBVic",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Santa Barbara, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Hotel Experience",
"comment": "This is a great property for when you don't want to spend $350+ per night staying at a Disney Hotel (always the best choice for special occasions) What we like about this property are: 1~ The proximity to Disneyland (about a 15 minute walk from your room to the front gate). 2~ All the dining choices within walking distance... from a Morton's Steakhouse across the parking lot, to the attached Overland Stage BBQ restaurant/bar & Molly's Kitchen for early (6:00am) breakfasts & lunches.. Plus all kinds of good dining choices 1 block up Katella at the Garden Walk Mall (Roy's Hawaiian Fusian, Bubba Gump's, Cheesecake Factory, etc) 3~ The pool area is nicely done (see the pics) surrounded by Palm trees giving it a tropical vibe. The Pool Bar serving better than normal bar fare to eat and mixing nice drinks.4~ They have a pretty nice Gym & they don't charge their guests a $20.00 fee like the Hilton does at their 5 star gym. 6~ The Heavenly beds are very comfortable 7~ The Club Lounge has good breakfast & appetizer fare. 8~ Full Balconies overlooking California Adventure park (request them, some are only partial) great to have evening cocktails and watch the sun go down. 9~ One of the Best views of the Disney Fireworks display from your own private Balcony on the top floor..and 10~ Friendly and attentive Staff throughout the hotel"
},
{
"reviewID": 2659076,
"hotelid": 1569,
"userName": "Matteo925",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There are two parking exits, the back one is helpful to hop onto Katella",
"frequencyID": 4,
"title": "Great location",
"comment": "Great location for a Disneyland visit, also well placed for most visits in the OC. Have stayed here twice now, friendly staff, great beds and pillows. A microwave would be helpful for people staying longer."
},
{
"reviewID": 2659254,
"hotelid": 1725,
"userName": "Jamie03",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "South Carolina, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Hotel",
"comment": "Very nice, clean hotel. Super friendly staff!! Loved it!!"
},
{
"reviewID": 2659313,
"hotelid": 3054,
"userName": "Tiddy2010",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great customer service!!!!!",
"frequencyID": 2,
"title": "Great customer service!!!!!",
"comment": "Great customer service!!!!!"
},
{
"reviewID": 2659352,
"hotelid": 430,
"userName": "DisappointedinBoston",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hartford, CT",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "it needs work",
"frequencyID": 2,
"title": "So many things need improving...",
"comment": "Bathroom needed updating, elevators were broken so lines were long, parking charge was excessive and vehicle return was chaotic."
},
{
"reviewID": 2659541,
"hotelid": 3115,
"userName": "hjnielsen",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Hotel Staff",
"comment": "Had a great time at this Belvoir in Jeffersonville. Staff was super and and able to get everything we needed. If I was in town again this would be the place for me to stay."
},
{
"reviewID": 2659611,
"hotelid": 198,
"userName": "Lamer",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Kentucky, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "more accomodations at cheaper hotels",
"comment": "Check in was at 3pm i wasn't allowed to check in until 5pm. I was told there were refrigerators in the rooms when I made the reservation. I arrived and was told only the suites had refrigerators. The \"club\" upgrade wasn't worth the price. The upgrade allowed you access to a \"club room\" that had complimentary food. The food was terrible. Because of the layout of the hotel any room that faced the pool had an echoing effect to anyone who was in the pool or on their balcony's that would keep you up all night. The rooms had very little soundproofing. I could hear my neighbors conversations. I've stayed in hotels half the price that provided refrigerators in the rooms, a full complimentary breakfast and quiet rooms."
},
{
"reviewID": 2659673,
"hotelid": 1556,
"userName": "newtosand",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very attentive staff assure your needs are met!!!",
"frequencyID": 2,
"title": "Better than the review!!",
"comment": "I read the reviews for the hotel before I arrived and wasn't expecting much. Boy, was I pleasantly surprised! The service was excellent! the wait staff went out of their way to be sure our needs were met. The bed and pillows were great and provided a restful sleep. We commend the manager ALL of the wait staff and especially Mel, Robert and Summer for excellent service!"
},
{
"reviewID": 2659809,
"hotelid": 48,
"userName": "ajm33",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "norfolk, va",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "slow computer connection",
"frequencyID": 4,
"title": "great view of the planes landing from the club lounge",
"comment": "i enjoyed the sereness of the lobby area with its water feature, natural lighting and fresh flowers - great area to read and grab a cup of coffee. even though it is an airport hotel i did not experience any jet noise from my room or the lobby. it is an older hotlel and did notice a few bruises on the property but the staff was gracious and accomandating - first impressions are often lasting impressions and LaSonja at the front desk hit a homerun. a major problem for me was the fitness center - no free weights or kettle balls - not everyone is that into cardio - and was a bit puzzled why the bathroom door was locked - had to leave the fitness center. overall, enjoyed my stay at a great price."
},
{
"reviewID": 2659870,
"hotelid": 1751,
"userName": "AAA1",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "There is no additional fee for parking, and Interstates 580, 680, and the BART are only seconds away.",
"frequencyID": 4,
"title": "Good Value doesn't always imply Good Experience",
"comment": "Perhaps the primary purpose of hotels in this geographic area is to serve Safeway and other neighboring corporations. However, this particular property falls short of most if not all Belvoir standards. From exterior appearance to in-room temperature control, this facility falls well below BPG Category 2 standards and likely does not deserve to be branded with the Belvoir name. Multiple back-to-back stays point to an under-trained staff that fails to do what they say they're going to do by when they say they're going to do it. Still, for the price point associated with early booking, this property is generally a good value. It is great for Safeway corporate guests, and great for access to Stoneridge Mall."
},
{
"reviewID": 2660093,
"hotelid": 1177,
"userName": "sewcool",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ohio, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, location, location",
"frequencyID": 3,
"title": "Great Location",
"comment": "There is no need to stay in the city, especially now that the ferry at the hotel runs on the weekends. The free buses that await you at the pier can take you to most of the subway locations that you would need. It is so nice to return to the quiet location of the hotel at the end of the day. Also, you have the million dollar view of the Manhattan skyline. If you need help, ask for Hector. He is great! Beware of long waits at the restaurant at dinner time. Reservations don't mean much."
},
{
"reviewID": 2660518,
"hotelid": 96,
"userName": "GratefulinDallas",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is amazing!",
"frequencyID": 4,
"title": "Excellent Customer Service",
"comment": "I was am patient at UT Southwestern and had to stay an extra day for some additional testing. The staff was amazing. They made a difficult day just a little bit easier. I have to travel a lot to UTSW. I live over 4 hours away from the hospital and I was by myself. I am very grateful. The hotel was safe, affordable, close to the hospital and the customer service was to be commended. Thank you."
},
{
"reviewID": 2663295,
"hotelid": 1046,
"userName": "Pharmer53",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Oklahoma",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Only stay here if there are no other hotels in Bricktown.",
"frequencyID": 2,
"title": "Great Location, poor hotel.",
"comment": "The Belvoir's location is great and just a few minutes from all Bricktown activities. Move this hotel anywhere else and they would call it a Motel 6, except Motel 6's room have a refrigerator and microwave. Our room's carpet was old, bathroom was very small, and the HDTV only had a SD signal. Some of the channels were not even viewable due to the reception. The staff was rude in the breakfast area and quite slow. Breakfast was actually decent and the omlet chef was excellent! I will definately find somewhere else to stay next time we want to visit Bricktown."
},
{
"reviewID": 2663608,
"hotelid": 756,
"userName": "taco0915",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "CT",
"arrivalMonth": "3/2012",
"datePosted": "5/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Ask when remodel is taking place",
"frequencyID": 3,
"title": "Remodel needed",
"comment": "It appears from the design story boards in the lobby that this location is due for a remodel - they best hurry before losing Grandbourne clients. Used points for stay on club floor - below average and no free wi-fi in rooms? Even the budget hotels today offer free wi-fi, maybe they are paying for the remodel with the $10 fee. Hotel elevators old, small and scarry, tired furnishings and club room breakfast mediocre at best. Grandbourne booking claimed robes in room - not there, claimed free wifi - assumed in room but was only accessed from \"club room\". Free is not always good. icing on the cake - ice machine - 1 per floor was a mile away and not working (maybe because next to room 666)"
},
{
"reviewID": 2663816,
"hotelid": 1282,
"userName": "ABfromChicago",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Honest and helpful staff",
"frequencyID": "",
"title": "Wonderful staff found and shipped me my jewelry",
"comment": "Outstanding staff at this hotel. During our stay they accommodated all our requests (e.g. 2 cribs). After we left I realized I had left my travel kit behind, complete with a gold bracelet and other items ranging from expensive to sentimentally valuable to time-consuming to replace inside. The staff contacted me the next day to report they had found it, and promptly shipped it back to me via FedEx. I got everything back! Tremendously impressed with the honesty and professionalism of the housekeeping and other staff at this hotel. Thank you Belvoir Iowa City!"
},
{
"reviewID": 2664303,
"hotelid": 380,
"userName": "LFHAK",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "AK",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "What a lousy hotel !!",
"frequencyID": 4,
"title": "Extremely Disappointing",
"comment": "Nothing close to what we expected or experienced. Lousy attitude at the front desk; surly servers poolside; horrible fish smell every time we got on or off the elevator. What a disappointment after so many years as an BPG Gold member."
},
{
"reviewID": 2666424,
"hotelid": 1130,
"userName": "mommaxine",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Longwood, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "No elevator in the lodge, you must carry luggage up and down stairs.",
"frequencyID": 3,
"title": "SOME OK SOME NOT",
"comment": "The location of this hotel is excellent! Within walking distance to an amazing mall with food and entertainment. It is in a wooded area that is beautiful. Our room was in the lodge section, which is set in the woods further. The parking was free which is an added benefit. The unfortunate problem was that there wasn't a ramp, an incline to pull your luggage up or for handicap assistance that we could find. And your rooms are either downstairs or upstairs, ours' was downstairs and there isn't an elevator in the lodge (I checked with the front desk) and it is very inconvenient to lug your luggage up and down steps!! Our room was enormous and near the laundry, a big plus! It was beautiful with an huge desk and full size sleeper sofa, beautifully furnished. Yet another problem was that in our bathroom (room 166) there was only hot, very hot water in the tub/shower. I complained to the front desk and they said they would send an engineer down to fix it while we were gone for the day. We had 3 nights total stay (May 25th-27th and 27th-28th, 2 different bookings using cash and points but all in the same room), the engineer never showed up during our stay. And due to no elevator and ramp, it was difficult to change rooms. At checkout, after several tries to get all my receipts, I was almost offered a free breakfast, I was asked if I ate, but I was on my way to my flight and had no time, I think the front desk was going to offer me a meal but I'll never know. As beautiful as it was, and as close of a location to family as it was, it had it's draw backs."
},
{
"reviewID": 2666479,
"hotelid": 814,
"userName": "Momof3girls",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Roanoke, VA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very comfortable rooms",
"frequencyID": 2,
"title": "Memorial Weekend 2012",
"comment": "When we arrived on Friday, they were still working on getting the pool open. Pool did open in the afternoon, wish they had cleaned the pool deck, it was full of sand and dirt the whole weekend. Also, the foot wash station was not working so everyone who came from the beach got sand all in the pool. Yuck! Also, not being able to bring outside food and drinks to the pool area is ridiculous. Trying to keep my kids hydrated at the pool is hard enough without having to pay crazy amounts to get a water!"
},
{
"reviewID": 2666541,
"hotelid": 353,
"userName": "Snoozie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Nashua, NH",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location!",
"frequencyID": 3,
"title": "Location, Location, Location",
"comment": "Great location if you like being in the heart of it all and all attactions closeby within walking distance."
},
{
"reviewID": 2666780,
"hotelid": 353,
"userName": "mgf0704",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Philadelphia",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Nice but fix the A/C",
"comment": "I like staying at this hotel. It has a great location and the hotel is nice and clean and the staff is always helpful and pleasant. The only thing that needs attention is the A/C in the room. It did not work and the room was stuffy and uncomfortable. The only time the room was cool was in the morning for about 1 hour. The control unit on the wall did not work which makes me wonder if it's there for show."
},
{
"reviewID": 2666782,
"hotelid": 2017,
"userName": "Jackie1of13",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Roanoke, VA, USA",
"arrivalMonth": "4/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Everyone is treated with respect",
"frequencyID": 1,
"title": "This hotel has the comforts of home",
"comment": "I have never gone to a hotel and the staff goes above and beyond to meet my need. Spaces were kept on the shuttle for us. The young lady that checked me in had the best personality. The bed was wonderful and the pillows even better."
},
{
"reviewID": 2666788,
"hotelid": 1995,
"userName": "heath",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Port Charlotte, Florida",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great place to stay.",
"frequencyID": 2,
"title": "Excellent Belvoir",
"comment": "Everything was great. The Club lounge had great snacks in the evening, and an equally great breakfast in the morning. The staff was very helpful and the room was clean and quiet. We have stayed at numerous Belvoir's around the country and this Hotel rates up at top."
},
{
"reviewID": 2666844,
"hotelid": 1765,
"userName": "DisappointedNYCer",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NYC",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "THE AIR CONDITIONING BARELY WORKS. THE HOTEL IS HOT, HOT, HOT!!!!! UNBEARABLE! DIRTY HALLS AND CARPETS, NOT WELL MAINTAINED!",
"frequencyID": 4,
"title": "DO NOT STAY HERE!!!",
"comment": "The hotel is rundown, carpets are filthy, the rooms are incredibly warm and air conditioning does not work properly. The temperature in the rooms is sweltering!!!!!! The water pressure in the shower is pitiful. Ice machines on every other floor. Really?!?!? How this hotel is a Belvoir is beyond me. It is the worst hotel I have EVER stayed in. Do not stay here, no matter how cheap it is. It is not worth even one dollar."
},
{
"reviewID": 2666870,
"hotelid": 1391,
"userName": "Tgkratzke",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Rochester, MN",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It goes above and beyond to meet your expectations.",
"frequencyID": 4,
"title": "Excellent Hotel",
"comment": "I love this hotel. This was my 4th time staying there within 2 years. Very convenient to Freeways and shopping. Rooms are spacious and comfortable. My children love the pool and waterslide. We will be back again and again."
},
{
"reviewID": 2668421,
"hotelid": 814,
"userName": "Coop4112",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "location is great",
"frequencyID": 3,
"title": "Great location and super friendly staff",
"comment": "Every member of the staff that I spoke with was very helpful and friendly. The hotel was great for a family stay. I did request a crib for our room prior to arriving and did not get it, we also got stuck by the stair door and was told they would not beable to switch to another room. Neither issue impacted us too much."
},
{
"reviewID": 2668470,
"hotelid": 5624,
"userName": "karron",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Florida",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Villas are beautiful and have everything you need.",
"frequencyID": 3,
"title": "Nice Surprise",
"comment": "We were on an 11 day driving vacation through Colorado and Wyoming. We had not planned on stopping in the Vail area but we needed a rest and were looking for a nice place. We found the Belvoir Villas and stayed for two nights. It was the shoulder season so the room rates were great. The villa was very nice. We had everything we needed and the bonus of having a washer and dryer in our villa meant that I got to return home without dirty laundry. Loved our stay!"
},
{
"reviewID": 2668891,
"hotelid": 468,
"userName": "WindyCityGirl17",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Proximity to Epcot, the Boarkwalk, and the Studios",
"frequencyID": 2,
"title": "Great Location - Sub par Food Option",
"comment": "The proximity to Epcot, the Boardwalk and Hollywood Studios is great. The shuttles to downtown disney and other parks are convienent so you don't need a car but it can take a LONG time (1hr+)."
},
{
"reviewID": 2669007,
"hotelid": 353,
"userName": "Miller25",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is good but service is lacking.",
"frequencyID": "",
"title": "Needs help with housekeeping",
"comment": "I recommend this hotel only because the location was great and the price was right."
},
{
"reviewID": 2669040,
"hotelid": 914,
"userName": "NickM",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ocala, FL",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Excellent location, average staff",
"comment": "Upsides: The spot is secluded, tucked away on Sand Key that attracts relatively well-off crowd, and removed from the hustle and bustle of even a couple of miles up on Gulf Dr. The view from my standard BPG room was fantastic, with the expanse of the white sands. Children's play area and the beach were easily accessible. The view from the fitness center on 9th floor was great."
},
{
"reviewID": 2669045,
"hotelid": 756,
"userName": "TSULLY",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Springfield, MA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "THIS HOTEL HAD NO AIR CONDITIONING",
"comment": "GOT STUCK IN THE ELEVATOR, AIR CONDITIONING IN ROOM DID NOT WORK"
},
{
"reviewID": 2669046,
"hotelid": 756,
"userName": "soccermomvt",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vermont",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not stay here with a sports group.",
"frequencyID": 4,
"title": "horrible for sports groups",
"comment": "Traveled with a soccer club 250+ kids"
},
{
"reviewID": 2669646,
"hotelid": 92,
"userName": "Vickie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Comfortable Beds",
"comment": "I was surprise to see that the bed was so comfortable, I wanted to take it home with me because I slept so well. Also was glad to see that you allowed pets at no additional cost."
},
{
"reviewID": 2670168,
"hotelid": 315,
"userName": "J123456789",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Berkeley, CA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "In the middle of Fisherman's Wharf and all the action - if you like that...",
"frequencyID": 4,
"title": "No Club Lounge",
"comment": "I just stayed at the hotel for the Anniversary of the Golden Gate Bridge and was very dissapointed to find out the hotel has no Club Lounge. And the \"breakfast\" offered as Platinum Amenity would have been a \"boxed breakfast\" and not a \"sit-down breakfast\". Happily the emberassed front desk member warned me about this when I made my decission."
},
{
"reviewID": 2670264,
"hotelid": 1727,
"userName": "Tomjpmc",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Erroneous Charge Issue Outstanding",
"comment": "I am trying to get Belvoir Brooklyn Accounting to take off erroneous charge posted to room...no luck. I would rate this hotel much higher, but my employer (Chase) needs me to settle my bill. I never ate at the hotel restaurant.and never do at any hotel unless I have no alternative."
},
{
"reviewID": 2670370,
"hotelid": 1115,
"userName": "Donald3217",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kalamazoo, MI, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Gold BPG",
"comment": "Stayed here twice in May first stay was perfect second stay not so much, but I will give them credit when it comes to upgrades for Gold BPG they did a nice job with that."
},
{
"reviewID": 2672526,
"hotelid": 814,
"userName": "GoHokies",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fairfax, VA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nicely renovated",
"comment": "I have stayed at this hotel before renovation and it really needed some work."
},
{
"reviewID": 2675681,
"hotelid": 1552,
"userName": "AC310",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Super clean hotel, friendly staff, and a super deal on point redemption for what you receive!",
"frequencyID": 4,
"title": "Best hotel in Anaheim area",
"comment": "Hotel exceeded our expectations in every way. Rooms were immaculate, staff was super friendly, and the point redemption was amazing for the quality of the hotel. We will definitely be staying here again during our visits to Disney and Knotts Berry Farm. Great hotel!"
},
{
"reviewID": 2679146,
"hotelid": 914,
"userName": "Grammy2010",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "You have to request a fridge (and pay for it) and the rooms are VERY small. Most of the general staff at the hotel seem to be past retirement age with very little patience or energy.",
"frequencyID": 4,
"title": "Front Desk Staff Very Rude",
"comment": "The property is very nice, although the rooms are very small and outdated. The worst part of any visit to this property is the rudeness of the front desk staff...they are very unfriendly, not willing to assist or answer questions and are ALWAYS condescending. Once you get past the check-in process, the rest of your stay will be fantastic. I have stayed here over 10 times and it is ALWAYS the same scenario."
},
{
"reviewID": 2684333,
"hotelid": 636,
"userName": "Joanne828",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Front Desk disappoints",
"comment": "Have enjoyed this Belvoir in the past but was disappointed by the front desk on two counts:"
},
{
"reviewID": 2684713,
"hotelid": 96,
"userName": "GW2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Excellent stay",
"comment": "Entire staff committed to highest level of service. Amazing value for staying so close to Uptown and Downtown. Was a welcomed Platinum guest. Would only recommend if at all possible an upgrade to the Club lounge food/beverage offerings. The breakfast was unappealing and very crowded (is this really only for qualified guests, or open access) and in the evening there was no beer/wine available even for purchase."
},
{
"reviewID": 2686074,
"hotelid": 1494,
"userName": "Mav41",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brigantine, NJ, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs updating",
"frequencyID": 2,
"title": "Unsatisfactory experience",
"comment": "After staying at other Grandbourne establishments & previously a Sherton on a Club floor, this experience compared to the others was underwhelming. The room was small, with walls and carpeting in need of repair. The club lounge felt like an extension of the elevator lobby. The Hors D'oeuvres Were poor at best. At checkout, no luggage racks were available nor was any assistance offered. For this, I spent a premium rate. I will be staying in St Louis and Cleveland at the Club floors and hope they are a major improvement."
},
{
"reviewID": 2692705,
"hotelid": 96,
"userName": "MrVicci",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Stay!",
"comment": "Staff and facility made my business stay very pleasant. Staff was courtious, friendy and very professional. I would recommond hotel."
},
{
"reviewID": 2692906,
"hotelid": 3079,
"userName": "JosephT2010",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Austin, TX",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "They may not have your reserved rooms ready when you arrive. And they are slow to offer any compensation.",
"frequencyID": 3,
"title": "Rooms Not Ready and No Communication",
"comment": "Upon arrival at 6pm, my two rooms were not available. The front desk staff said no rooms were available but housekeeping should have something reading in a few hours. My wedding party needed something immediately to drop our stuff and change prior to a 7pm dinner reservation, so 8 of us were forced to change in a small king-sized-bed room. I requested the front staff to call and notify me when our rooms would be ready; they took my number and agreed. I never received a phone call, and later that evening when we returned to the hotel, I had to re-explain the situation to the front desk staff to claim our rooms. After receiving our new room keys, our group went back to our single temporary room to gather our belongings, except our key cards no longer worked and someone else was in the room. Turns out the hotel staffed moved all of our belongings into the new hotel rooms without notifying me as they previously agreed to. This is unnacceptable. They did not have our rooms ready, there was no communication, and they management did not have our permission to move our belongings. They screwed up big time. I will never use book with Belvoir hotels ever again."
},
{
"reviewID": 2693035,
"hotelid": 1144,
"userName": "buddy1",
"overall": 4,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly professional service",
"frequencyID": 2,
"title": "This hotel has great public relations skills",
"comment": "I found the hotel to be very adaquate, The rooms were nice, the hotel staff is surperb"
},
{
"reviewID": 2693082,
"hotelid": 995,
"userName": "gum21",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "5/2011",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "The family package free upgrade is great",
"comment": "The family castle package is a good deal. We like the size of the one-bedroom suite although the doorway is too narrow and the bathroom is too small. The shuttle bus is also too crowdy coming back from the park. Needs more frequent shuttle."
},
{
"reviewID": 2693096,
"hotelid": 1523,
"userName": "aplusr",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Detroit, MI, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Unsatisfactory staff",
"comment": "As a platinum member I was disappointed to find this hotel would not recognize my status. I was denied access to the lounge, but after some haggling, my room was upgraded. I was told this hotel would not recognize my platinum status because I booked through a third party. This was the first time I heard of this news considering I booked through a third party three times within the last month for BPG hotels. I would not stay here again."
},
{
"reviewID": 2694527,
"hotelid": 1776,
"userName": "MrTee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Potomac MD",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Odd number rooms on the higher floors offer the best view in the city",
"frequencyID": 3,
"title": "Exceptional Experience",
"comment": "As a business traveler my lodgings are very important. The Downtown Belvoir satifies the highest standards a traveler like myself requires. They offer great accomodations, excellent food, phenominal service. The staff, from the parking garage through the wait staff, to everyone you encounter on the property is wonderfully friendly and helpful. I will not consider another location when I am in the Philadelphia area."
},
{
"reviewID": 2697324,
"hotelid": 430,
"userName": "MarMac",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lenox, MA, USA",
"arrivalMonth": "3/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Always accomodating and we always feel like we are at home away from home!",
"frequencyID": 2,
"title": "Always a pleasure!!!!",
"comment": "Belvoir Boston is amazing! Everyone makes us feel at home here from check-in to check out!! Chandra always greets us with a smile when we check in!! Thank you Belvoir Boston!!!!"
},
{
"reviewID": 2697532,
"hotelid": 1046,
"userName": "TulsaTravelers33",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tulsa, OK, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Arguably the best location in downtown/bricktown area.",
"frequencyID": 3,
"title": "Good Contender in Crowded Market",
"comment": "We've stayed at several hotels in downtown OKC and this Belvoir stands out in a good way. Location: ideal. Front desk folks: consistently helpful. Room: clean and comfortable. (Fave part: instant hot water in the shower.) Restaurant: surprisingly tasty. Lobby bar: late night gem with amazing food. Small quibbles: TV had poor reception, both beds rocked/shifted, and $2 charge for in-room bottled water (at room temperature!)."
},
{
"reviewID": 2697582,
"hotelid": 1495,
"userName": "Todd89",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "St Louis, MO, USA",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "One night stay, disappointed",
"comment": "I redeemed Starpoints for a 1 night stay at the Baltimore BWI, as I had a cruise leaving the port the next day. The hotel is convenient to the airport and the shuttle driver was very friendly and professional. However, the front desk attendant was unfriendly upon check in. I asked what my breakfast options were for the next morning, since each hotel is different with the platinum benefit. He told me I wasn't platinum in a condescending tone. The whole conversation was generally condescending and unfriendly. I corrected him and resolved the situation, but the manner he spoke to me in at first was very unprofessional and unnecessary. The room was okay. I was traveling with my girlfriend and two others and shared just one room. The beds are tiny for two people, just double beds. The layout of the room and bathroom was a little odd, but it was clean and good size. For breakfast we ate in the Belvoir Club. In one word, awful. The quality and selection was poor. (1 picked over fruit plate, a few pieces of bread/bagels for toast, and some dry scrambled eggs). The attendant was uninterested and was watching the Fresh Prince of Bel Air and later the a special on Soul Train on the Club's TV during breakfast service. The service we received was just not acceptable. I think the hotel has a lot of potential because the overall property is nice, but the service was not anywhere near Grandbourne's standard."
},
{
"reviewID": 2697648,
"hotelid": 3616,
"userName": "Arlene13a",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "CT",
"arrivalMonth": "5/2012",
"datePosted": "5/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The most attentive, friendliest staff anywhere!",
"frequencyID": 2,
"title": "Far Exceeded My Expectations",
"comment": "I don't know where to start. For so long I missed having an BPG hotel in Stamford. This hotel opened up and it has surpassed anything I could have expected. The staff is exceptional. From the front desk to the Club Lounge hostess, the janitorial staff, the employees you meet in the hallway. Everyone was warm, friendly, smiling. We were checking out, my five year old son had a frown, and the front desk attendant ( how could I have forgotten her name!) stopped what she was doing to inquire what was wrong. He told her he was hungry, and she went and got him a snack! By the way, the wait staff at the restaurant is great! Definitely will stay there again. I stayed in a suite, and it was bigger than a NYC apartment."
}
]