[
{
"reviewID": 1130356,
"hotelid": 693,
"userName": "CRBY",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Franklin, PA",
"arrivalMonth": "3/2012",
"datePosted": "4/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Like a cheap motel",
"comment": "Room smelled faintly of cigarette smoke. For the star rating and listed price, didn't expect paper cups, dinged up furniture and 80s beige theme. The air in the hotel was stale, and my wife in I took deep breaths of relief when outside, which is saying something in Pittsburgh. Biggest complaints: 1) Room heater was wildly erratic,and more like what I would expect in a cheap motel. Room was cool but turning up heat to highest setting only brought up heat a few degrees, over several hours. Turned it down, to below the setting where it had been cool, when going to bed, then woke in the middle of the night at what felt like 100 degrees, which gave me a severe headache. Had to turn on AC, which worked well."
},
{
"reviewID": 1130663,
"hotelid": 1556,
"userName": "Dennis101",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Cerritos, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Building is in desperate need of a remake.",
"frequencyID": 3,
"title": "Wonderful Location; Poor accommodation",
"comment": "Staying in San Diego is always a pleasure. We had a great time at the Zoo, The Harbor Cruise and driving around town. All around nice, leisurely 3 days and 2 nights."
},
{
"reviewID": 1131297,
"hotelid": 1726,
"userName": "BobN85",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Myrtle Beach",
"arrivalMonth": "3/2012",
"datePosted": "4/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Internet is very slow",
"frequencyID": 2,
"title": "Very frustrated",
"comment": "Speed of internet was horrible. I paid for high speed but there was not difference. I appreciate they refunded my money. So slow I was unalbe to work in my room. Spent an hour on the phone with someone who spoke very poor english (added to frustration) and got no where. Guest services said come down to the lobby and work. Spoke to many at our conference and they all had the same complaint."
},
{
"reviewID": 1131464,
"hotelid": 430,
"userName": "Rvkplat",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Westchester, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Outstanding customer service",
"frequencyID": 4,
"title": "Another outstanding stay!",
"comment": "I stay at this property at least once a month. I have never had any problems at this property. I would say this is one of my favorite Grandbourne properties and the only one I stay at when traveling to Boston. The front office staff is always warm and welcoming upon check in. Pete always goes above and beyond to make sure every stay is outstanding. Every morning the attendants in the club lounge make you feel welcome as if you were having breakfast at your house."
},
{
"reviewID": 1131760,
"hotelid": 115,
"userName": "RegularGuest",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "3/2012",
"datePosted": "4/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The walk from the garage to your room is very long, and there is no concierge club.",
"frequencyID": 4,
"title": "4th week in a row I have stayed here",
"comment": "I am a Grandbourne Platinum. That barely matters at this hotel. Even after the hotel's Director of Operations told me personally a USA Today would be delivered to my room each morning, it did not happen. Apparently the night Bellman takes the night off. And, I seemingly always have to remind the front desk clerks that i am supposed to receive free breakfast coupons (business arangement). Since this hotel has no concierge or executive club, I believe I will stay at another chain's hotel which is closer to my client's office. The long walk from parking to my room and lack of platinum privileges isn't worht the extra commute."
},
{
"reviewID": 1131950,
"hotelid": 1144,
"userName": "MotleyCrew",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Carlisle, OH, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very friendly staff",
"frequencyID": 1,
"title": "Attention from staff",
"comment": "I just wanted to say that I have never stayed in a hotel where I am continuously greeted and acknowledged and asked do I need help like I have been here at the Belvoir. I just wanted to commend you for -- obviously your staff has got the message of greet and give eye contact to every guest. I mean all the way from the maintenance people to the bell hops to the late-night gift shop person everyone has greeted. I don't think I've walked by one employee that did not give me eye contact and say good morning or hello or may I help you. So I just thought I'd share positive feedback. I want to give you a total \"thumbs up\" for the attribute of a very attentive staff. Keep up the good work. Thank you."
},
{
"reviewID": 1132238,
"hotelid": 344,
"userName": "glenn2003",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Melbourne Australia",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location to airport",
"frequencyID": 4,
"title": "Good all round but very slow on check in",
"comment": "The Hotel overall was very good, the only issue is with check in and out. Very slow in this area, at one stage when we checked in there was 2 staff for about 12 individuel people waiting to be checked in and I did not find them very pleasant and they did not to look at people when dealing with them. They could maybe smile as well. But overall location and standard was good and pick up and drop off very good and quick."
},
{
"reviewID": 1132415,
"hotelid": 1115,
"userName": "PHX2everywhere",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Club lounge is not open on weekends",
"frequencyID": 4,
"title": "Super Accommodating",
"comment": "We were headed to the Bahamas and needed to layover in FLL for one night. THIS IS THE PLACE TO STAY! Free shuttle pickup from the airport, upgraded room, free appetizers, free breakfast buffet and club lounge. Talk about recognition for Platinum status. The pool was great for the kids since there were lots of other families in the same situation either getting ready for a cruise or just returning. It might not be the fanciest Belvoir, but they know their market and accommodate it perfectly."
},
{
"reviewID": 1132529,
"hotelid": 3054,
"userName": "StateSenator",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Indianapolis IN",
"arrivalMonth": "4/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff",
"frequencyID": 4,
"title": "Great Place",
"comment": "Upon arrival at Belvoir, I was warmly welcome with someone opening the door for me. I was greeted in the Gold/Platinum Line and the representative called me by name. This is a PLUS. The Guest Service Representative was VERY kind, caring and gave me all answers before I asked a question. There weren't any rooms available for my upgrade but I was offered Club Lounge access and free breakfast. I also had my late check-out to 4pm. I got an excellent view of the Circle. I found my new home"
},
{
"reviewID": 1132770,
"hotelid": 102,
"userName": "WhiteSoxLover1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is central and pool area above average",
"frequencyID": 2,
"title": "Great Family Vacation Place",
"comment": "From the front desk manager's assurances on the phone before we arrived to the checkout this was a great stay for our family. We had two rooms for a White Sox Spring Training vacation. The Club Level Lounge was a nice amenity. The pool area and waterslide were well above average. The food and atmosphere in the restaurant was excellent, and the patio area was an exceptional place to sit outside and talk as well as eat. We had a 3-hour breakfast one morning with friends that was just wonderful. The quiet restful pace of the whole facility was also appreciated. We loved Phoenix and we loved the Belvoir Crescent and would definitely return."
},
{
"reviewID": 1132800,
"hotelid": 1143,
"userName": "Tarkheena",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Austin, Texas",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The rooms are spacious and the fitness center is extremely well equipped.",
"frequencyID": 2,
"title": "Great Hotel, but Restaurant wasn't up to par",
"comment": "The hotel was very nice. The room was clean, the staff was excellent, and the valet was quick to get me directions to my destination."
},
{
"reviewID": 1133087,
"hotelid": 196,
"userName": "Elttocal",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Eastern Washington",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great place but....",
"comment": "Over all it went pretty well but our intial experience put a damper on the whoe stay."
},
{
"reviewID": 1133237,
"hotelid": 760,
"userName": "Gorfman",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice big comfortable rooms.",
"frequencyID": 1,
"title": "Spacious suites, so pleasant",
"comment": "What an extremely pleasant and relaxing stay. This location is nice if you want to be in Key West, but not right in the craziness -- yet close enough for a quick ride over to Duval Street."
},
{
"reviewID": 1133304,
"hotelid": 865,
"userName": "Shuchu12",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Marlboro, NJ, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best sandwich. Gracious hostess in the Club Lounge. Beautiful and warm smile of the lady when checking out.",
"frequencyID": 2,
"title": "Ms. Chen",
"comment": "We picked the hotel to get cozy and relax for our retreat. We love to visit you again. But I don't want to meet your chambermaid with that kind of hostile attitude and \"Couldn't be bother\" gesture. In the restaurant, we were charged with a different price for Calamari at $13.00, in stead of $12.00 I read in the menu. Otherwise we love the sandwiches we ordered. They were most tasty we ever had. Compliment to the chef."
},
{
"reviewID": 1133564,
"hotelid": 127,
"userName": "Elvis54",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Unaccommodating at every level.",
"frequencyID": 2,
"title": "Absolutely Unaccommodating",
"comment": "I was among the first to book for this conference AND I am Grandbourne Preferred, but none of that mattered to this staff. My ground floor room with a view of the taxi lineup in the parking lot was awful. They would not put my law partner and I anywhere near each other; he was in a crummy building a quarter mile away. They would not upgrade, even though I received 3 e-mails offering upgrade, ech of which I responded to but was uniformly turned down. Housekeeping staff knocked on my door and even called my room, 6 times in 2 days, twice while on conference calls with Do Not Disturb sign out. When my conference ran to 12:30 on checkout day, three different people absolutely refused to give me a 45 minute late checkout. Are you serious?? This is run-down, shoddy property to boot, with mediocre food options. I will never stay here again."
},
{
"reviewID": 1133777,
"hotelid": 1364,
"userName": "CVATMA",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Nice Place to Stay",
"comment": "Our room was clean and very comfortable."
},
{
"reviewID": 1133805,
"hotelid": 3616,
"userName": "Kemist",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "2/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good price, Good service and Good quality",
"frequencyID": 2,
"title": "Above Expectations!",
"comment": "I've stayed at quite a few Belvoirs across the country and I have to say that the Stamford Belvoir surprised me. Clean, Modern, extremely comfortable. Quick deli in the lobby has some great breakfast sandwiches too. I would recommend this hotel for leisure or business. I was here on business and probably will go out of my way to stay here even though it's further then the Grandbourne hotels where my true destinations are."
},
{
"reviewID": 1133871,
"hotelid": 127,
"userName": "H1925",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "No room cleanup",
"comment": "This hotel asked you to be \"green\" by not having your room cleaned at all. There was supposed to be a reward of some sort. I never received the reward, and just had a messy room with wet towels the whole time. I'm sure the \"green\" program saves them a ton on wages. Also, the coffee machine was broken and shot water and coffee on the desk, but that was left for me to clean up because of the \"green\" program."
},
{
"reviewID": 1134153,
"hotelid": 378,
"userName": "GlobalRoadWarrior",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Colorado",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Situated on one of Maui's best beaches",
"frequencyID": 4,
"title": "Best Hotel on Maui",
"comment": "The hotel has one of the best locations on Maui. The rooms are steps from a great beach, and you can walk to many other activities including Whaler's Village. I think it was originally build in the 60's but has been kept up to date and is very classy yet relaxed. The staff is also first rate. They know how to make your visit very low stress."
},
{
"reviewID": 1134181,
"hotelid": 881,
"userName": "Jessicano",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Nashville, TN",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Staff will make your stay the best ever",
"frequencyID": 2,
"title": "Best Staff Ever",
"comment": "I had the pleasure of interacting with many individuals at the Belvoir. In particular, Ozzie who went out of his way to provide me with items I needed for the OPTA conference and offered to help me carry my stuff to the shipping area. Curtis in the bar area had the most vibrant personality and a very Can-do attitude. I couldn't have asked for a more attentive waiter. Jeff, the most helpful person I encountered during my stay. He helped me ship packages, a very amazing go to guy. Lane, loved his outgoing personality and the fact that he went above and beyond to find me a perfect restuarant for the evening. And Finally Maggie, who gave excellent recommendations for music and food in the area and even provided me with literature to learn more about the city. I couldn't possibly ask for a better staff, willing to drop what they are doing to help you. I love the personalities of each I encountered and their can-do spirit. Also, the shoe string french fries were delicious!"
},
{
"reviewID": 1134183,
"hotelid": 468,
"userName": "UnsatisfiedCustomer",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The customer service in Guest Services is enough to ruin your stay and not recommend this hotel",
"frequencyID": 2,
"title": "Wonderful hotel ruined by terrible customer service",
"comment": "I was hoping to rave about The Dolphin Hotel. It could be a wonderful hotel with a fantastic staff in an outstanding location BUT my stay was absolutely tarnished by two employees in Guest Services. While travelling for a conference, I had only a few spare hours to spend at a nearby park. A fellow hotel guest/conference attendee and myself went to Guest Services to buy tickets. Not being from the area, we would hope they could cordially help us understand what our options were in terms of pricing and transportation. This seemed to be a major inconvenience for them as we received one-word answers to our questions, enormous attitude (I was told to \"be quiet\" at one point) and ultimately were disrespected as the two women, Ruth and Mabel, talked about us negatively as we were standing right in front of them. They told us they didn't believe us that we were hotel guest/conference attendees and assumed we were trying to scam discounted tickets. We then went to the Concierge and were helped by two of the hotels most welcoming and helpful employees, Amanda and Justin. They were also treated rudely by Ruth and Mabel themselves as they tried to assist us while buying tickets. Overall, I sadly cannot say I recommend this hotel as they employ these two deplorable women in guest services. I have not been treated with such disrespect in my entire life."
},
{
"reviewID": 1134189,
"hotelid": 92,
"userName": "SuaR",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tampa, FL",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Y across the street, good food in walking distance",
"frequencyID": 4,
"title": "Great place to stay in DE",
"comment": "Of the many choices in the DE area to stay, by far the Belvoir Wilmington DE is one of the best. Great staff, friendly, efficient, good size rooms and affordable."
},
{
"reviewID": 1134235,
"hotelid": 96,
"userName": "monie32",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oxford, AL",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This is a GREAT hotel!",
"comment": "My family and I stayed here during my daughter's spring break which was 7 days... We had an excellent stay! The Staff was very friendly and helpful. Ashley was a big help to us!! We were trying to find things to do with our children and she gave me enough things to do that she basically helped me plan our whole week there... lol! Even though the pool area was under maintenance, we were still able to use the pool next door and we thought that was excellent... the suites were spacious enough for me my husband and 2 children and the area was really quiet. If you are ever in Dallas, you must stay here..."
},
{
"reviewID": 1134402,
"hotelid": 468,
"userName": "GardenGroveFail",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Melissa, TX",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Almost 100%",
"frequencyID": 2,
"title": "Garden Grove Fail",
"comment": "My experience at the Graden Grove should not be allowed. I arrived shortly before closing and was seated ...it would have been better if they had refused entry."
},
{
"reviewID": 1134903,
"hotelid": 102,
"userName": "DisappointedBPG",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ",
"arrivalMonth": "3/2012",
"datePosted": "4/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "THIS HOTEL IS IN NEED OF GREAT IMPROVEMENT",
"comment": "Complained on multiple occasions during the visit of a raw sewage smell in bathroom. Complaints were initially ignored--was even told by front desk staff that, \"We had someone to go in your room and spray\". The eve of Day 4, I spoke to one of the managers who stated that when I checked out the problem would be addressed and was offered Grandbourne Points--I was never offered an opportunity to change rooms. By the night of day four, the smell was so terrible that I had to place towels at the base of the bathroom door to mask the smell. My peers also complained of the smells in thier rooms, in addition to mold found around the rims of the bathtubs. Very Disappointed and will not consider the Hotel for future visits."
},
{
"reviewID": 1135613,
"hotelid": 1135,
"userName": "Mattdycr",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Sydney, NSW, Australia",
"arrivalMonth": "9/2012",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "In need of some tender loving care.",
"comment": "I arrived a little early for check-in but was given a room within 30 minutes of arrival. The room that I was checked-in to was a corner room, and had a view of the beach/pool. The location is pretty decent, it's a short 10 or so minute walk to the beach. The only downside is the ageing of the rooms. The furniture was outdated, and the curtains were cut to allow room for an old-school air con vent which allowed a lot of light in from the minute the sun was up. Other than that, I was well looked after and the bar, restaurant, pool rival many places in Cali. Good for business and pleasure."
},
{
"reviewID": 1135692,
"hotelid": 127,
"userName": "Elizabeth27",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Looks like it would be more expensive to stay there than it is",
"frequencyID": 3,
"title": "stayed here for business",
"comment": "I was at this hotel for a conference through work. The hotel was very clean and nice. I felt valued and appreciated. The pools were accessible although it was too cold to swim, but they do have an outdoor heated pool. Beds were very comfortable to sleep in. Have no complaints."
},
{
"reviewID": 1135729,
"hotelid": 421,
"userName": "Mattdycr",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Sydney, NSW, Australia",
"arrivalMonth": "7/2012",
"datePosted": "4/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Good and bad.",
"comment": "The good: The location, the hotel facilities. I was given a floor in the 40's. The bad: The room was run down, the view was of another hotel, and the door had to be forced shut and pulled open harshly causing a massive noise every time I entered/exited my room. If you can manage a decent rate, stay here, otherwise I definitely recommend The Westin on Times Square."
},
{
"reviewID": 1135917,
"hotelid": 1021,
"userName": "Tom738",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location, it's perfect for us. So convenient to everything we like to do.",
"frequencyID": 2,
"title": "We love this hotel",
"comment": "We have stayed here for 4 years when we come down for Yankee Spring Training Games. The hotel and staff are very nice and convenient to everything. Quick drive to the games, to the airport, to surrounding area attractions and delicious restaurants. The breakfast buffet at the hotel is great and very convenient. We love that the hotel is all suites and no smoking is allowed. We find it to be very clean and are very pleased. We plan on staying next year."
},
{
"reviewID": 1135956,
"hotelid": 664,
"userName": "jacobo1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "new york",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very clean and accomodating",
"frequencyID": 2,
"title": "this hotel has great features",
"comment": "this hotel is super clean and very safe and is in the heart of lauderdale beach.guest services were a great help. camilla in guest services should be made vice president of the company she is a wonderful and caring person. she helped everybody she could and not looking for anything special except a thankyou.we love youxxxxx"
},
{
"reviewID": 1136317,
"hotelid": 760,
"userName": "Hummer",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Key West",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly courteous staff",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "What a beautiful hotel right across from Smathers beach. Staff are the greatest and even sent another shuttle bus down to pick us up after touting Ernest Hemminway's house. My daughter at first sight of our suite stated, \"I think I died and went to heaven\". Great Belvoir style and first class place as always!!!!"
},
{
"reviewID": 1136645,
"hotelid": 1144,
"userName": "TravellinCanuck",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Canada",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Incredible Staff! Top notch facilities.",
"frequencyID": 2,
"title": "Incredible Staff!!",
"comment": "Recently stayed at Belvoir Atlanta Downtown attending a conference. I concur with other reviews. The staff was the best we have ever experienced, and made a true difference to our stay. The hotel was great but its the people that work there who all stood out without exception. We had a sick child, and especially under these circumstances, everyone went out of their way to support us.Thank you!"
},
{
"reviewID": 1136734,
"hotelid": 1564,
"userName": "bear6670",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Very Nice",
"comment": "Very nice hotel. Staff was very friendly and helpful. Food at conference wasquite good."
},
{
"reviewID": 1136915,
"hotelid": 741,
"userName": "TVL2Much",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jackson, MS, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs updating",
"frequencyID": 2,
"title": "Conference",
"comment": "One of the conference rooms smelled so bad (mold ? mildew? or sewage pipe) our group had several people sick by the end of the 2nd day including me. Ask to change rooms 1st day and by 3rd day when people were getting sick they were glad to alow us to change."
},
{
"reviewID": 1137026,
"hotelid": 1497,
"userName": "SJS40",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location, but ONLY a 2- or 3-star property MAX.",
"frequencyID": 3,
"title": "Old Hotel in Need of Improvement, but you can't BEAT Location!",
"comment": "Just returned from a 5-night stay in Old San Juan. Hotel is in an UNBEATABLE LOCATION, directly across from the main piers where cruise ships dock and you can take the ferry across the harbor to Hato Rey for a tour of the Bacardi Rum Factory! San Cristobal (the best of the five original forts in OSJ) is about 4 blocks behind the hotel, and you can also rent a variety of modern cars right on-site at Hertz. For \"Americanized\" coffee drinkers, you'll find a Starbucks on the way to San Cristobal, La Fortaleza Street (the OSJ shopping and dining district) is two blocks away, and you can't beat Caficultura (and, to a lesser extent, the famed La Bombonera) for breakfast just three blocks away (in different directions). You can pick up the OSJ Wall and accompanying Walkway steps from the hotel door, and we even walked across the bridge into Condado for a jaunt in the major Hotel District and the Condado beaches. Finally, the hotel has an on-site casino, which, though tiny, gives you what you need if you're a gambler and need your fix. It's also the ONLY casino in OSJ, but NOTE: ther are only about 300 slots and a handful of tables, and the slots simply DO NOT pay out, so go elsewhere for fun and a potential payday!"
},
{
"reviewID": 1137114,
"hotelid": 270,
"userName": "Abaddon66",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful",
"frequencyID": 3,
"title": "Our first time at a Belvoir",
"comment": "As this was our first time a Belvoir we didn't know what to expect. We selected this hotel for it's location next to the convention center. I must say we were blown away. Everything was very clean, the staff was super friendly and helpful. We will definitely stay at a Belvoir again"
},
{
"reviewID": 1137118,
"hotelid": 1469,
"userName": "Lopaka",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Boulder, CO, USA",
"arrivalMonth": "11/2011",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very old CRT Televisions, but what do you expect for $200 a night. PLUS RESORT FEES.",
"frequencyID": 4,
"title": "Not worth what you're Paying",
"comment": "I've been staying at the Belvoir Keauhou, since it opened, several times per year. Pictures show flat/LCD TV's, most rooms do not have them. You need to pay extra for this in some upgraded rooms, most competitors include large LCD TV's as standard. Their burgers used to be about $10.00, now they charge almost $20, definitively not work it! But thank goodness they give you $5.00 if you skip daily maid service, which helps offset the cost of food."
},
{
"reviewID": 1137253,
"hotelid": 92,
"userName": "BusTraveler123",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "2/2010",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Incredibly personable staff (front desk, technicians, bar tenders, everyone)!",
"frequencyID": "",
"title": "Great staff",
"comment": "I've stayed in a hotel every week for the past 7 years and at this hotelspecifically for the last 2. Through this, I've had the opportunity to see many different hotels, Grandbourne and others, and meet the staff of many great hotels. In my experience, it is not uncommon to find pleasant and uncommon staff. However, there has not been a hotel whose entire staff actually makes you feel like you have a personal connection to the hotel like those at the Belvoir Wilmington. I consider the front desk friends and they treat me like one."
},
{
"reviewID": 1137380,
"hotelid": 3207,
"userName": "BridesMom",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Clean, Friendly, and Very Accommodating",
"comment": "My daughter's wedding and reception were at this hotel, and we could not have been more pleased. The hotel was very clean, the food was great especially the breakfast buffet, and the staff was friendly and very accommodating. We had many out-of--town guests who stayed there as well, and there were no major glitches. We would definitely recommend this hotel to others."
},
{
"reviewID": 1137411,
"hotelid": 1726,
"userName": "Disatisfied",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NC",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not near enough value for the cost.",
"frequencyID": 2,
"title": "Nickled and Dimed to Death",
"comment": "The cost of the room was WAY TOO EXPENSIVE. The overpriced room Did NOT come with Continental Breakfast or a coffee station to include at no extra charge to the guests like most other MUCH LESS expensive hotels do. The bar closed WAY too early by midnight. The hotel is stuck in the 1990s with NO WIFI connection in the hotel rooms. It was only offered in the lobby area so it could be falsely advertised. The nickle and dime atmosphere of greed was imposed upon us during our stay very often. One example is that Shortly after checkout while waiting in the lobby for departure we discovered the hotel immediately cut us off the WIFI lobby connection. We did not feel like guests but instead felt we were being drained of our wallets every second of our stay right down to departure. We were not left with a welcome feeling at all and therefore decided we would definitely NOT stay again at any Belvoir in the future. We get so much for for our money at other Hotel chains."
},
{
"reviewID": 1137431,
"hotelid": 92,
"userName": "SuaR",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tampa, FL",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service staff (Bobby, Rich, Mark, the list goes on)",
"frequencyID": 4,
"title": "Great place to Stay",
"comment": "This Grandbourne property is in a great location, great staff, great management, and in all, the best choice for places to stay near Wilmington. Great proximity to the Y, businesses and of course really great service."
},
{
"reviewID": 1137777,
"hotelid": 1327,
"userName": "havebusinesswilltravel",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Utah/Cali/Wa",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "only BPG downtown slc.",
"frequencyID": "",
"title": "A nice stay",
"comment": "I am only stays away from platinum. I have had some ups and downs here. I was upgraded to a loft, there were some chocolate covered orieos waiting (the kids loved them) and everything was great. all in all a great stay. Next time here i will be platinum so I will update you as to how that goes."
},
{
"reviewID": 1137802,
"hotelid": 347,
"userName": "CanuckTraveler",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "3/2012",
"datePosted": "4/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Free parking",
"frequencyID": 4,
"title": "The best BPG property in Milwaukee for my money (still not great though)",
"comment": "Of all the BPG properties in Milwaukee I think this is the best one. Free parking and right off the highway. Close to the ballpark but 10-15 to downtown."
},
{
"reviewID": 1138138,
"hotelid": 942,
"userName": "cchogan",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Raleigh, NC",
"arrivalMonth": "4/2012",
"datePosted": "4/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pool is great for warm months. Don't plan on it otherwise.",
"frequencyID": 3,
"title": "Good not great",
"comment": "The hotel itself is very pretty although it's starting to show its age. We chose this hotel over other BPG hotels in the area because of the 'heated' indoor/outdoor pool. We traveled in April and it was too cold for the kids to swim which was disappointing. If you're traveling in warmer months though it looks like a fun setup. There's also a huge hot tub that's covered. The staff said it's never worked, which was strange. The front desk and the staff we spoke with were very helpful and friendly. Must have been a busy weekend because we couldn't get a room on club level and even though I called ahead and made a note on my online reservation that we wanted two queens and a fridge and microwave we only got the fridge after I noticed it wasn't in the room. We squeezed two adults and two kids into two double beds. Overall, however, it met our needs, esp since we only spent 3000 pts a night."
},
{
"reviewID": 1138156,
"hotelid": 344,
"userName": "Zeus1104",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Michigan",
"arrivalMonth": "3/2012",
"datePosted": "4/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean and comfortable rooms",
"frequencyID": 2,
"title": "Great hotel",
"comment": "Stayed here on my way to and from Hawaii. The check in was easy and the room was ready and clean. The hotel is so convenient...just across the street from the airport. Shuttle service to and from the airport was great. the beds are comfortable. Great place to stay at LAX."
},
{
"reviewID": 1138482,
"hotelid": 1196,
"userName": "StevieB",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA",
"arrivalMonth": "10/2011",
"datePosted": "4/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff knows what they are doing and how to do it but beyond all that they treat you great and do whatever they can in their power to assist you and make you feel like you are the only customer there!",
"frequencyID": 4,
"title": "Restored Confidence, Thank You",
"comment": "My stay here back in October 2011, restored confidence that there is at least one hotel in the states that knows how to provide excellent service in the hotel industry. Because of this I will seek out Belvoir's whenever I travel away from home."
},
{
"reviewID": 1138619,
"hotelid": 691,
"userName": "Dansher",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sterling, VA, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great renovation of guest rooms",
"comment": "I've stayed at this hotel for many years and the room renovations they've done are great."
},
{
"reviewID": 1139003,
"hotelid": 1162,
"userName": "MNtravelers",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Minneapolis, MN",
"arrivalMonth": "3/2012",
"datePosted": "4/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Seems to think it's a 4 star with \"snobby\" front desk staff and parking fee, but is more like a 2 star.",
"frequencyID": 4,
"title": "Disappointed",
"comment": "We have stayed at this Belvoir hotel 4 or 5 times in the past seven years and were always very pleased, but we were very disappointed this visit - March 31, 2012. the front desk clerks were very short when checking us in. On check-out, the parking lot gate wouldn't open, I went in to ask how to get out and the clerk barely looked up and said, \"Push the call button.\" And now there is a $10.00 per night parking fee - that usually only happens in large downtown hotels. There was an extreme shortage of parking spots - cars were parked on the grass everywhere!! The elevator in building #3 was dirty!! Sad :("
},
{
"reviewID": 1139116,
"hotelid": 1162,
"userName": "Nomad",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Suffolk, NY",
"arrivalMonth": "3/2012",
"datePosted": "4/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "eh for BPG",
"comment": "BPG is barely accepted here. No club room. Room upgrade not given with Gold here (was told to check w/ desk upon check in although it was never going to happen), points not taken to upgrade room. Resort fee (?) waived w/ gold but Parking still 10 bucks to park in back of lot that was reduced for their valet servce. BPG floor is generously alloted on 3rd floor w/ street view. No late check out."
},
{
"reviewID": 1139178,
"hotelid": 83,
"userName": "Rik1",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to Universal Studios",
"frequencyID": 1,
"title": "Near Universal Studio",
"comment": "Room and Hotel in general was very good"
},
{
"reviewID": 1139202,
"hotelid": 3089,
"userName": "Itis",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Petersburg, FL, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The shuttle drivers were exemplary, the housekeeping people who delivered things to the room were very nice. Everyone else was terrible.",
"frequencyID": 2,
"title": "Services lousy for supposedly good hotel",
"comment": "Check in person was rude, on more than one occasion. Only 2 towels in room for 2 people. Note left for housekeeping to leave additional towels ignored but tip taken. Additional towels (delivered by delighful housekeeping person) removed the next day by housekeeping staff. Shuttle service not available during promised hours. Person at desk said driver not available and she could not leave to drive us but then was overheard telling someone else she did not have a driver's license. ATM machine not functional."
},
{
"reviewID": 1139294,
"hotelid": 1776,
"userName": "NDH1022",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "3/2011",
"datePosted": "4/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's terrible",
"frequencyID": 4,
"title": "This is worst Belvoir I've ever stay at; DO NOT GO HERE",
"comment": "I have BPG Platinum status and travel about two weeks every month, primarily staying in Grandbourne properties around the country. Also, as I travel for business, my associates often stay in the same hotel. This was, by far, the absolute worst Belvoir in which I've stayed. It was terrible--I had awful experiences from the moment I checked in until I, mercifully, left. Each one of the clients I saw and had the misfortune of coming to the hotel encountered problems. It was almost comical, if it wasn't so awful. Whatever you do, stay anywhere but here."
},
{
"reviewID": 1139318,
"hotelid": 102,
"userName": "seligmanwaite",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago IL",
"arrivalMonth": "4/2012",
"datePosted": "4/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Make sure you stop and have a drink with Steve at the bar.",
"frequencyID": 4,
"title": "Steve is an excellent bartender",
"comment": "I only reacted with the staff at check in and check out except for a couple of nights at the bar. Steve, your bartender is an exceptional individual. While watching and talking to him, I was pleasantly surprised to see his knowledge of drinks, his demeanor to all kinds of customers - even the less than friendly types - and takes care of everyone needs wihotu a second thought. Please give him my regards and know that you have a great member of your team with Steve."
},
{
"reviewID": 1139516,
"hotelid": 1497,
"userName": "Laura75",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "4/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Worst Customer Service Experience in a long time",
"comment": "Didn't actually get to stay here. Made a reservation in the end of February for myself and a traveling companion. Due to a death in the family of my companion, it had to be cancelled. The reservation began on Monday. I cancelled on Saturday prior. Despite almost 2 days notice, it was outside the automatic reimbursement window for this property."
},
{
"reviewID": 1140440,
"hotelid": 83,
"userName": "siaodofu",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "southern California",
"arrivalMonth": "4/2012",
"datePosted": "4/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Not a good hotel for business travelers as it can be very loud with vacationers traveling with kids.",
"frequencyID": 1,
"title": "comfortable and centrally located for Universal Studios",
"comment": "If you are traveling to Los Angeles and plan on visiting Universal Studios, then this is the best place to stay. If you are not on vacation and on business then it might not be the best location because there are a lot of holiday-goers and can be an extremely noisy hotel from rambunctious kids running in the hallways, screaming and having a good ole time."
},
{
"reviewID": 1140603,
"hotelid": 127,
"userName": "TravelinKen",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL",
"arrivalMonth": "3/2012",
"datePosted": "4/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Stay in the Marina Tower for a much better experience and if you want to visit the lounge book on the Club Level",
"frequencyID": 4,
"title": "3 1/2 Stars Tower vs 2 Stars Tower vs 5 Star Lounge",
"comment": "I was at this hotel in March for a business conference with functions in the hotel. There were about 130 participants at the meeting including clients. We knew going into the weekend that the hotel was sold out the night before the meeting began but at the last minute the hotel determined they did have some rooms for the few of us and the clients who were checking in early."
},
{
"reviewID": 1141099,
"hotelid": 94,
"userName": "Marcmat",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Holland, MI",
"arrivalMonth": "3/2012",
"datePosted": "4/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's an outstanding value for the money, but the comfortable suites are small, so you'll need more than 1 if traveling with more than 2 people.",
"frequencyID": 1,
"title": "Terrific Value!",
"comment": "This was a GREAT room for the money! Clean and comfortable. Could have stayed in that bed for days! Suites are a little small, and French doors, while a nice touch, make it even smaller, so I would not recommend more than 2 guests per suite. Location is ideal -- right off 23 and 270, with great food and shopping right nearby. Can't wait to return with the kids in the summer and use the pool!"
},
{
"reviewID": 1141563,
"hotelid": 2011,
"userName": "Genelle",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Extended Stay",
"comment": "March 31-April 3, 2012. I had to stay in 2 different rooms because I arrived one day early. The carpet in both rooms really needed to be cleaned. The main channels (NBC CBS) in my second room did not worked and the channel stated \"no signal\". The front desk sent someone up to take a look at this and after they guy came on 3 sepearate occassions and starred clueless at the television, said he would have to call cable company. I never received an update & channels still weren't working at check out. On my last day, I returned from a day of touring to find my room had not been cleaned. Not the best stay!"
},
{
"reviewID": 1141630,
"hotelid": 914,
"userName": "Chumbucket",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maryland, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "There is a an entire wing that overlooks about 50 yard of conference center roof.",
"frequencyID": 2,
"title": "Dissapointing stay",
"comment": "The hotel in general has a few issues but my particular stay had a very big issue. Overall the property is decent with it's best feature by far the beach. It is a long walk (maybe 300 yards) from the hotel to the water across sand. They could use a sort of shuttle for the very old or young."
},
{
"reviewID": 1142586,
"hotelid": 92,
"userName": "Hast48",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Buffalo, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Stay",
"comment": "This is a great hotel! Rich at the front desk is wonderful!!"
},
{
"reviewID": 1142766,
"hotelid": 1047,
"userName": "Kelly72",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No wifi in the rooms!",
"frequencyID": 4,
"title": "Loud and no wifi",
"comment": "I just stayed in this hotel at the end of March, 2012, and as a platinum member of BPG, I was not impressed at all. It is built up around an indoor courtyard, and the noise from the bottom floor just echoes all the way through the building. It is a family hotel, and the staff does absolutely nothing to minimize the noise the children are making while they are running around the hotel."
},
{
"reviewID": 1142781,
"hotelid": 378,
"userName": "Caligirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Palo Alto, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Upgrade to the ocean view/ front rooms!",
"frequencyID": 3,
"title": "Can't wait to return",
"comment": "I had such a wonderful time! Between the views, upgrades, amazing staff, cocktails, private lanai, poolside burger, breezes blowing through the open walkways....paradise!"
},
{
"reviewID": 1142975,
"hotelid": 434,
"userName": "travelingdoc42",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Taxis are expensive!",
"frequencyID": 4,
"title": "Convenient to Conference Center.Staff could be more Knowledgeable",
"comment": "This is an average, older Belvoir( which means its a pretty good hotel) with comfortable beds and free WI-FI on main floorand very convenient to conference center (across the street) and lots of restaurants. It is fairly far from main malls and museums and staff did not seem to be much help finding transportation to them other than suggesting the very expensive taxis. Taxi charge about $40 to $50 to go nearby airport and same rate structure (or worse?)in town. My wife accidently found that there was inexpensive public bus transportation to almost everything.and the staff did not seem to know or recommend this. My Grandbourne elite credits seemed to be confused( they promised bonus points and gave none), but this may not have been the hotels fault ( and may yet be credited properly) and they did upgrade us to club floor room."
},
{
"reviewID": 1143216,
"hotelid": 421,
"userName": "VeryGoodPointsStacey",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Charleston, SC",
"arrivalMonth": "12/2011",
"datePosted": "4/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location, great service and pretty good prices",
"frequencyID": 4,
"title": "Location, Location, Location",
"comment": "In 2010 and 2011, I stayed at the Belvoir NY Hotel & Towers at least 30 nights. The hotel's location is its greatest asset. It's in the heart of the city with easy access to everything."
},
{
"reviewID": 1143288,
"hotelid": 1569,
"userName": "VeryGoodPointsStacey",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Charleston, SC",
"arrivalMonth": "7/2011",
"datePosted": "4/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect Location",
"frequencyID": 4,
"title": "Excellent Location",
"comment": "I only stayed at the Belvoir one night on a business trip, but what an excellent location for business and vacation travel alike."
},
{
"reviewID": 1143492,
"hotelid": 3675,
"userName": "CRBY",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Kansas, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Dissapointed",
"comment": "First let me say that I made my reservations 2 weeks in advance. I was put in a room on the first floor with a view of the garabge right outside my window. Also, was next to an office and was awoken every morning at 8am due to the noise being made in the office. I asked to be put in another room and was told that there were no other rooms available. It is hard to believe that there was not one other room available in the entire hotel. They could care less about my complaint."
},
{
"reviewID": 1143730,
"hotelid": 344,
"userName": "365RoadWarrior",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Earth (Traveling 365 days)",
"arrivalMonth": "4/2012",
"datePosted": "4/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Reliable",
"frequencyID": 4,
"title": "I've Become a \"Regular",
"comment": "I'm gessing that this was about my eight stay in the past year. I've got a client about 14 miles away; needless to say, I pass quite a few hotels to get to this one. Here, I am treated well - and my impression is that it's not JUST because I'm a regular. The fitness center is fabulous, with windows that open and through which you experience actual sunlight. If you're lucky enough to have access to the Executive Lounge, well, that's nice too. The rooms are well insulated against noise. The only small bummer is that there isn't a hotel-owned parking lot that can be charged to the room folio."
},
{
"reviewID": 1144122,
"hotelid": 994,
"userName": "Bernarda",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Deutschland",
"arrivalMonth": "4/2012",
"datePosted": "4/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Sehr zuvorkommendes Personal, leder sehr alte Ausstattung.",
"frequencyID": "",
"title": "In die Jahre gekommen.",
"comment": "Das Personal ist sehr freundlich und hilfsbereit. Das kann leider aber nicht ber den schlechten Zustand des Hotels hinwegt䵳chen. Die gesamte Einrichtung ist in die Jahre gekommen, das Hotel ist so hellh��, dass man ohne Anstrengung die Nachbarn h�� Ich hatte einen frhen Flug aus LaGuardia und wollte deshalb nahe des Flughafens bernachten - das werde ich in Zukunft nicht mehr tun."
},
{
"reviewID": 1144924,
"hotelid": 353,
"userName": "gert",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "OHIO",
"arrivalMonth": "3/2012",
"datePosted": "4/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect LUXURY even though you are paying premium price.",
"frequencyID": 4,
"title": "Not my choice",
"comment": "Found \"something foul\" smeared on picture on wall....not removed until pointed out 2 days later. Room was very noisey...could hear every conversation next door and outside room door. Bathroom was filthy! Coffee not replenished in fact old grounds not removed...called room service at 6:30 AM..never received!"
},
{
"reviewID": 1145093,
"hotelid": 1196,
"userName": "chicagotraveler",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago",
"arrivalMonth": "4/2012",
"datePosted": "4/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "needs knowledgeable staff",
"comment": "front desk didn't know their rooms - view, stairs, direction, etc."
},
{
"reviewID": 1145274,
"hotelid": 1995,
"userName": "HersheyVisitor",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very poorly maintained and old hotel. Bad staff. Only part of the food ordered was delivered and brought the rest after 30 minutes.",
"frequencyID": "",
"title": "BPG Elite Members - Stay away",
"comment": "Checked in as a gold member and was given non elite member room. Didn't even bother to say why we are not given non elite room. Asked if they can give us access to the Club Lounge and was rudely told that I am just a Gold Member and not a Platinum member and it is ILLEGAL and will be investigated by BPG if he did. This is the only Belvoir hotel in the city and so they don't care. Stay in other better hotels. This is a very old hotel and very dirty as well."
},
{
"reviewID": 1145349,
"hotelid": 421,
"userName": "914ar",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "be ready to wait.",
"frequencyID": "",
"title": "Staffing is an issue",
"comment": "Visited over the beginnig of this week And was extremely disappointed with the poor staffing at the property. Check in took exceedingly long at 7:15pm and the Concierge was unavailable by phone for almost an hour. I called a dozen times and was transferred to concierge voice mail before asking someone in guest services for assistance with my questions. I was extremely dissatisfied with the level of service extended by the SNY team and would likely not stay at this property again."
},
{
"reviewID": 1145386,
"hotelid": 1783,
"userName": "april",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Going Above and Beyond",
"comment": "We would like to thank the staff of the Belvoir in Columbia for going above and beyond. Our daughter got married a week ago and this was the hotel where all the guest stayed. This was a busy weekend (graduation celebrations, private parties and other weddings) yet the staff assisted in all ways. Everyone was helpful and very friendly. Again, thank you for making this a memorable weekend."
},
{
"reviewID": 1145392,
"hotelid": 421,
"userName": "DG66",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location to Times Square and theater district.",
"frequencyID": 2,
"title": "Not My Best Visit",
"comment": "I\"ve stayed at this Sherton for business numerous times in the past and have always been satisfied. However, my last visit was not up to snuff. My room was on the 50th floor and the walls were paper thin. I could hear every word of phone conversations, every cough, and even the sniffles. On top of that, the cable TV did not work properly and I had to resort to my computer to watch the NCAA basketball finals."
},
{
"reviewID": 1145440,
"hotelid": 1506,
"userName": "Venky",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Internet connection and speed is very bad",
"comment": "I was in Seattle for last 4 days on business. Since i live in east coast and because of the time difference in Seattle, I had to take morning calls everyday. But, the internet speed was really very slow during my stay and the wireless connection was intermediate. I am not sure why this hotel website says that they provide high speed internet. I think hotel management need to revisit this. I had to reconnect to wireless and authenticate my self for every 45 to 50mins. I have reported this problem to hotel staff many times but they were not helpful at all."
},
{
"reviewID": 1145473,
"hotelid": 832,
"userName": "Learner",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "disappointing",
"frequencyID": 3,
"title": "Lovely location, disappointing service",
"comment": "As Grandbourne members, we had higher expectations. Check in clerk negative and unwelcoming, club lounge breakfast had few items left despite the early hour,and employee was inattentive and unconcerned when approached and replaced only juice, then sat down to watch tv."
},
{
"reviewID": 1146275,
"hotelid": 353,
"userName": "VickiM",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Joliet, IL",
"arrivalMonth": "3/2012",
"datePosted": "4/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No workable wi-fi",
"frequencyID": 4,
"title": "NO WI-FI",
"comment": "If youu book this hotel expecting wi-fi and you have work that has to be done, you're going to be highly disappointed. I'm here with a Mac Book Pro and a new iPad and neither will connect to the hotel's wi-fi in the room or in the lobby. The hotel's IT person is off today so they had us contact their corporate outsourced IT person who could not figure out what to do and told us to \"go someplace else\". He was supposed to call us back with a soulution in a short period of time. That was 4 1/2 hours ago and we've heard nothing. If you have work to do while you are in New Orleans, skip this hotel."
},
{
"reviewID": 1146920,
"hotelid": 1783,
"userName": "deerisle",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Maine, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Has a lot of character.",
"frequencyID": 4,
"title": "Great historic hotel with renovated rooms",
"comment": "This is a charming property. I was only at the hotel a few hours (arrived late at night and left early the next morning), but I was very impressed. There are several restaurants and bars in the hotel-- each with its own character. The rooftop (open-air) bar was smokey and not my taste, but the basement restaurant and bar decent food and beer on tap. The other venues looked good, but I didn't try them."
},
{
"reviewID": 1147851,
"hotelid": 171,
"userName": "PJG66",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL",
"arrivalMonth": "4/2012",
"datePosted": "4/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel in a perfect location!",
"frequencyID": 3,
"title": "Belvoir Waterside Regular",
"comment": "I travel to Norfolk for business on a regular basis. There is no need for me to stay in any hotel that doesn't have the service or amenities that I need. I always book at the Belvoir Waterside! The Club Floor / Club Lounge are an excellent retreat, and the harbor views are terrific. The staff recognizes my BPG Gold status, which includes complimentary valet parking, and they are always helpful. The restaurant and in-room dining is good, and the proximity to the downtown shops and restaurants allows me to enjoy the evenings in Norfolk."
},
{
"reviewID": 1147938,
"hotelid": 344,
"userName": "Jordan5",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They tend to treat Platinum members right.",
"frequencyID": 4,
"title": "One of the best BPG options for near airport spots",
"comment": "This hotel is clean, has a good airport shuttle service, pretty good workout facility and has a trolly near by to take you to Manhattan Beach or other locations. This is my favority spot on quick lay overs in LA. Breakfast in the morning is pretty good although I wish that it started earlier."
},
{
"reviewID": 1148097,
"hotelid": 3205,
"userName": "Taymar9",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It was very clean.",
"frequencyID": 1,
"title": "First Stay at a Belvoir",
"comment": "I was impressed with the room size. Check-in was quick and efficient. Restaurant was very nice. Elevator service was the fastest I've experienced. Location was close to everything I needed. I would definitely stay at the Belvoir next time I'm in Denver."
},
{
"reviewID": 1149011,
"hotelid": 1236,
"userName": "Marybm",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Romeo, Michigan",
"arrivalMonth": "3/2012",
"datePosted": "4/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Spring Break in Nashville",
"comment": "Had a wonderful stay at the Belvoir in Downtown Nashville. The staff was wonderful and addressed every need and question we had. Beds were so comfy. The only complaint is that it was never cool enough in our room. It was 87 outside and the room was just not cool enough. Other than that I would reccomend this hotel to anyone that would like to be close to all of the action in Nashville."
},
{
"reviewID": 1149205,
"hotelid": 1021,
"userName": "Lou305",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "United States",
"arrivalMonth": "4/2012",
"datePosted": "4/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Good Hotel",
"comment": "This hotel is conveniently located right off 275 which makes for easy access in and out of the area. The room was clean and comfortable."
},
{
"reviewID": 1149279,
"hotelid": 127,
"userName": "Dutch18",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Sacramento, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not Belvoir quality. If you have to stay in the bay tower unit.",
"frequencyID": 4,
"title": "Felt like I was staying in a 4 points.",
"comment": "I have been a platinum member for over 6 years. This had to be my worst accomodation ever. Instead of the hotel that had the lounge floor, fitness center and grand pool. I was placed in the hotel they must have taken over from someone else. I could hear my neighbors talking and opening and shutting doors. Would never stay again if I had to stay in the bay towers."
},
{
"reviewID": 1149965,
"hotelid": 1959,
"userName": "Marcopolo",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 2,
"title": "Comfortable but average",
"comment": "The building was a little disappointing, a bit old and somewhat less attractive and inviting as other Belvoir properties. The rooms were comfortable and clean and the amenities were reasonable but nothing to rave about."
},
{
"reviewID": 1150092,
"hotelid": 196,
"userName": "CYO2000",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Omaha, Nebraska",
"arrivalMonth": "4/2012",
"datePosted": "4/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location and good services",
"frequencyID": 3,
"title": "One of the best Belvoir hotels we visited",
"comment": "The location for this hotel is a plus; it is between the Navy pier and famous Michigan Avenue in walking distance. The room is very comfortable and clean. The business center is equipped with six computers with internet access and printer, which is conveniently located next to the dining area. There is a very nice sundeck in front of swimming pool, where you can have a very nice view of the city. Morning breakfast is very good, a lot of choices. We will stay this hotel again when next time visit Chicago."
},
{
"reviewID": 1150186,
"hotelid": 1196,
"userName": "buko12345",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "4/2012",
"datePosted": "4/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "great location, great local shuttle and front desk staff. But the rooms really need some improvement.",
"frequencyID": 2,
"title": "needs improvement",
"comment": "First, the best part of this hotel was the front desk staff and the very attentive bell dept which operated the local shuttle. We used the shuttle numerous times and it was very convenient for getting to/from CalTech and the local gold line train station."
},
{
"reviewID": 1150465,
"hotelid": 379,
"userName": "Elvis",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Be aware of possible construction. Be aware oceanside bar/grille closes at 5pm",
"frequencyID": "",
"title": "Belvoir - April 2012",
"comment": "Location, Grounds, and Beach were great. Disappointed with construction outside of room even though website indicated all construction was complete. Was shocked that open air oceanside bar/grille closed at 5pm and one had to go to adjacent closed in restaurant (athought with great views) for drinks/food. It would seem a place of this sort would be open until at least 9pm or so."
},
{
"reviewID": 1150556,
"hotelid": 994,
"userName": "Jordan5",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "4/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Diamond in the rough",
"comment": "I enjoyed this hotel a lot. If you like quality Chinesse food then this is the best spot for you to stay. The hotel is very nice. The shuttle service to the airport is effiecient and they treat Platinum members right!"
},
{
"reviewID": 1150740,
"hotelid": 196,
"userName": "Bl116677",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, ga",
"arrivalMonth": "4/2012",
"datePosted": "4/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Amenities",
"frequencyID": 4,
"title": "Hotel has great amenities",
"comment": "Great location. Excellent location with great amenities."
},
{
"reviewID": 1150759,
"hotelid": 1523,
"userName": "Shahji",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Nice hotel, location can be a challenge",
"comment": "Main takeaways:"
},
{
"reviewID": 1151598,
"hotelid": 127,
"userName": "JCASE",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Mexioc",
"arrivalMonth": "4/2012",
"datePosted": "4/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, Size of property, Pools, Remodeled rooms. Quinns bar pretty good for a hotel bar",
"frequencyID": 4,
"title": "Great Location & Facilities",
"comment": "Have stayed here numerous times. Great location. Gas Lamp District right down the road, short cab ride. Also close to Little Italy. Hotel has something for everyone. Pools, Quinns Bar, business environment, and most of all great staff. No hotel is always perfect but when there are minor problems they bend over backwards to try and make it right. Rates are very competitive for the area."
},
{
"reviewID": 1151643,
"hotelid": 1327,
"userName": "joe0821",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "best place to stay",
"comment": "we stayed as a family for 4 days. I was gold member and asked if possible upgrade to Club level. they told me that I have to pay $30 a day to upgrade. I agreed and they put us to better room . Overall experiences are move than $30 payment and I am very happy that I paid. the lounge is good varieties of food and people are very kind and friendly."
},
{
"reviewID": 1151662,
"hotelid": 139,
"userName": "joe0821",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "tory,ohio",
"arrivalMonth": "4/2012",
"datePosted": "4/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you are lucky, you may get free upgrade to club level.",
"frequencyID": 2,
"title": "I recommend this hotel",
"comment": "We stayed weekend and had great time."
},
{
"reviewID": 1151675,
"hotelid": 1133,
"userName": "Flyingtailor",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Stoney Creek, ON, Canada",
"arrivalMonth": "4/2012",
"datePosted": "4/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Home Like.",
"frequencyID": 4,
"title": "Great Valve",
"comment": "A very clean good location and friendly staff all around great hotel and great valve."
},
{
"reviewID": 1152140,
"hotelid": 111,
"userName": "gordondd9",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Wilmington, NC, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "good value",
"frequencyID": 4,
"title": "Use frequently and good hotel",
"comment": "due to family visits we stay here frequently....hotel good for family...facilities limited but adequate....wifi so slow almost non existent and would not use in future but overall very good value and never hesitate to recommend"
},
{
"reviewID": 1152229,
"hotelid": 151,
"userName": "Frieda",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Toronto, Ontario",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great location for Manhattan tourists",
"comment": "We were extremely pleased with the hotel accommodations and services. Since we were Manhattan tourists, the hotel rate was more affordable than downtown Manhattan, but transportation to Manhattan was extremely easy. The hotel shuttle bus took us to Secaucaus Junction train station (10 minute ride), from where the train took us to Penn Station in Manhattan. Another 10 minute ride for $8 return. Trains runs very frequently. The hotel shuttle approx. hourly. Very convenient."
},
{
"reviewID": 1152233,
"hotelid": 151,
"userName": "mee315",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "MA",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Not a good place to stay if you're site seeing it's not near anything for quick jaunts to and from. Work wise",
"frequencyID": 3,
"title": "Nice Hotel with a few exceptions",
"comment": "Make sure to book a renovated room! I've stayed before and there's a huge difference in the over all feel and cleanliness. My last stay I was on a club floor and it was very quiet and clean. NO ROOM SAFE which was very surprising so I needed to use the hotel safety deposit box."
},
{
"reviewID": 1152239,
"hotelid": 760,
"userName": "SpringBreak2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pittsburgh, PA",
"arrivalMonth": "3/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Proxmity to Beach and ease of getting downtown via shuttle.",
"frequencyID": 2,
"title": "Spring Break Get Away",
"comment": "Our family of 5 comfortably fit in the double queen w/ pull out room. The balcony overlooking the pool was a nice touch. We enjoyed the pool and tiki bar and the proximity of Smathers Beach across the street. Mr Ed, the shuttle bus driver, was extremely helpful and courteous--now I know why all the other reviews specifically mention him. The workout facilities were a nice addition, although there were ample places to run along the shoreline. Concierge Petie was very helpful; bicycle rentals were very easy. Hope to return!"
},
{
"reviewID": 1152247,
"hotelid": 1177,
"userName": "fed112",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Frederick, MD, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very reasonable price.",
"frequencyID": 4,
"title": "Wonderful view and staff",
"comment": "Wonderful view of NYC and the river. We were there for my wife's job/meeting and had a great time. The staff was super with helping to get info for the ferry/Time Square and what to do. The rooms were 5-star. Also, the ferry and bus service that comes with the ticket available at the hotel are a wonderful additioin. DO NOT STAY IN NYC, stay here and take the ferry to Ground Zero-etc. VERY nice place."
},
{
"reviewID": 1152562,
"hotelid": 196,
"userName": "MinnesotaEric",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Minnesota, USA",
"arrivalMonth": "4/2011",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is great",
"frequencyID": 3,
"title": "Excellent staff...the view's not bad either",
"comment": "The staff was very helpful and friendly. It seemed that everyone made sure my stay was as comfortable as possible. And it was. Plus, the view of the Chicago river and Lake Michigan cannot be beat."
},
{
"reviewID": 1152721,
"hotelid": 760,
"userName": "jt2012",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Auburn, WA.",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location, poor accomodations.",
"frequencyID": 2,
"title": "Great location but the rest",
"comment": "Hotel is located across the street from Smathers Beach and a short drive downtown. There is a hotel shuttle service to downtown but space is limited...you need to reserve early in the day specially for a return trip. The hotel has a small decent fitness facility and laundry facility."
},
{
"reviewID": 1152932,
"hotelid": 1776,
"userName": "Lilchop72",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Cheektowaga, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not stay, the price is to high for the service recieved and hotel condition",
"frequencyID": 3,
"title": "100% Unsatisfactory",
"comment": "Terrible!! Rooms were not ready, people for the conference here were waiting for hours to get thier rooms. Hair in the sink in my room, also cigarette buts and empty packs in the garbage ( i do not smoke). No free WI-FI-. most places have this,attititudes from guest service on days,the bartender on evenings was great,but the drink prices were high enough you would need a six figure income. Bathroom had dirt on the floor and in corners, coffee maker had 1 package of coffee nothing else, woman at eating area did not no about breakfast area. Overall not a good stay.I ate out because of the prices. Gym was a wreck, I couldn't locate the pool...I could go on and on...and please dom't apologize and \"say\" you will make improvements, I know you wont. I would rather be compensated for money lost in this hotel. I will not recommend this Hotel for another conference or stay."
},
{
"reviewID": 1152945,
"hotelid": 196,
"userName": "mrsjmaz",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Grand Rapids, MI",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff and location",
"frequencyID": 1,
"title": "Not a good experience.",
"comment": "First time staying here and while the staff and location was excellent the pool and spa were a disaster. Very unkempt and dangerous situations were present. Exposed wiring and emergency and house phones did not work when an emergency occurred in the pool area. Room towels were like sandpaper. Tub did not drain well and dirty cups in the room. Paper thin walls. Thank you neighbors for keeping me up all night. Overall I would give this hotel another chance as it is located in a great area and the views are great too."
},
{
"reviewID": 1152947,
"hotelid": 127,
"userName": "stacy01",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Near the San Diego Airport",
"frequencyID": 2,
"title": "This hotel has awesome views",
"comment": "From the 10th floor, we were able to see the bay and marina. At night, the lights off the boats & ships were awesome. Highly recommend."
},
{
"reviewID": 1153006,
"hotelid": 430,
"userName": "amy42",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Longmeadow, MA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very clean",
"frequencyID": "",
"title": "This hotel was wonderful!",
"comment": "I was just here 4/6/12 overnight, everything was great, clean room, friendly people, and beautiful view! The pool was great, unfortunately, the time I went there was 4 kids there, very loud, jumping in the pool, not supervised very well, so that made for a short swim for me. The only other thing that I didn't understand was the parking, I don't know Boston at all, so when I pulled in to the lobby, the gentleman had broken english, and I must of misunderstood, all I got was valet $42 or you park $39, I explained I will be there 2 days and 1 night, what should I do? got the same answer, so I parked myself, again, I don't know Boston, needless to say when I left, it was $75, little shocked. But, again, the hotel was awsome!"
},
{
"reviewID": 1153043,
"hotelid": 1564,
"userName": "chage44",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff are great!",
"frequencyID": 4,
"title": "Great Location - Great Service",
"comment": "The Belvoir was wonderful from beginning to end. They were very flexible to work with, their location is great for a night prior to a cruise departure. Their shuttle service was smooth and reliable."
},
{
"reviewID": 1153125,
"hotelid": 196,
"userName": "windycitytourist",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Michigan",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location, but the hotel staff was either rude or non-existent. Our room was clean and the view was beautiful. The pool area is too small for the number of rooms in the hotel.",
"frequencyID": 3,
"title": "great location/lousy staff",
"comment": "Our room was not ready when we arrived, the bellman brought someone else's luggage to our room, there were no towels in the pool area and no staff from whom to get any towels, rude hostess in the club lounge in the evening (the hostess in the morning was delightful). The valet sent us the wrong direction to Navy Pier. The sauna in the women's area was not working. The food in the club lounge was below standard."
},
{
"reviewID": 1153244,
"hotelid": 115,
"userName": "DannyO",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Spacious. Clean. Well kept. Friendly staff.",
"frequencyID": 2,
"title": "Excellent Room",
"comment": "Largest room we have stayed in for awhile. Only stayed for few hours. Wish we could have stayed longer."
},
{
"reviewID": 1153462,
"hotelid": 15,
"userName": "iloveholidayinn",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Lake Wobegon Trail, MN, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you have allergies to feathers then forget this place. They only have two foam pillows.",
"frequencyID": 3,
"title": "Feathers, phooey",
"comment": "When I made my reservation, I asked for no feather bedding, I'm allergic. I knew I'd be getting in late and I hoped that my room would be ready for me to sleep in when I got there. My request had showed up on my reservation. Feather pillows and comforter awaited me in my room. Then I had to wait over and hour for a staff member to run around the hotel looking for foam pillows."
},
{
"reviewID": 1153705,
"hotelid": 741,
"userName": "2002plat",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "so many things wrong",
"comment": "I tried this hotel again .... should not have"
},
{
"reviewID": 1153795,
"hotelid": 90,
"userName": "2002plat",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "great place to stay",
"comment": "was very happy with this hotel - room was clean, staff friendly, bartender happy. great location with good restaurants within easy walk and King street close"
},
{
"reviewID": 1153811,
"hotelid": 1364,
"userName": "Butterfly12",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Louis City Center St. Louis, MO",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is great for Scottrade Center",
"frequencyID": 2,
"title": "Nice hotel, but dated",
"comment": "We stayed here because it was close to the Scottrade center. I reserved a room and so did my daughter. I reserved a junior suite with a jacuzzi, but received a room smaller than my daughter's regular room was and no jacuzzi. In essence, they were booked and gave away our suite. They did rectify the situation and upgraded us to a suite, a much nicer suite than we had reserved. Because of how they handled the situation, we will be a lot more likely to stay with them in the future."
},
{
"reviewID": 1153951,
"hotelid": 177,
"userName": "march",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ellensburg, WA",
"arrivalMonth": "3/2012",
"datePosted": "4/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Service is awful. You can tell that the hotel management is very dysfunctional.",
"frequencyID": 3,
"title": "Hotel staff was RUDE and rooms were not adequately cleaned",
"comment": "I had a very terrible experience during a 3 week stay at this hotel. My room was serviced each day but dirty glassware was simply just turned upside down and never replaced. I could still see the residue of what I drank the morning prior to cleaning."
},
{
"reviewID": 1154014,
"hotelid": 1162,
"userName": "cj123",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY",
"arrivalMonth": "3/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Newly renovated.",
"frequencyID": "",
"title": "Wonderful!",
"comment": "Just love this hotel! Went in on points. Brand new low entry pool with volleyball and basketball at other end along with their other pool with slide. Rooms were immaculate and the staff were wonderful. We had an upgrade to a suite which had 2 bunk beds. This is a great family resort. We had a couple issues that they went above and beyond to take care of. I only give 4 stars bc the larger pool was a little cold and could have been heated and also I think they could have done the same renovations keeping the Safari theme, but all in all it was wonderful and will definitely be there next year!"
},
{
"reviewID": 1154103,
"hotelid": 196,
"userName": "Kathy49",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Oklahoma, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is perfect for everything of which you might want to partake.",
"frequencyID": 2,
"title": "Great Location",
"comment": "This hotel is in a great location to stay in while in Chicago. It is right on the river with access to the riverwalk through doors on the bottom floor."
},
{
"reviewID": 1154111,
"hotelid": 1317,
"userName": "Asia",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "4/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't count on your confirmation # !",
"frequencyID": 3,
"title": "Over Booked",
"comment": "I was scheduled to arrive Feb 28 around midnight , I had 2 rooms booked ! I called in the morning to say I would be arriving late (1-2 am range )and to make sure I still had my reservation ! No problem was the answer , we will see you when you arrive and your rooms will be ready ! I arrived shortly after 2 am , tired from flying and up since 6am to be told , sorry Mam , we're overbooked ! I was shocked to say the least . I booked this hotel room months in advance for several reasons . They did put me up in another hotel but with only 2 double beds & a very small room , I booked a suite with a king bed & a separate sleeping area for my teenage son ! I had used points for 2 identical rooms for friends with us and was bragging about the program ( we looked like idiots when I went out to the vehicle to say we had no rooms ) . I was very upset with them especially where I called in the am to confirm . I own 2 separate properties with Grandbourne & pay huge money each month & huge yearly fees to be treated like this , does Gold status & a confirmation # mean nothing ?"
},
{
"reviewID": 1154200,
"hotelid": 127,
"userName": "Sherri06",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "This hotel met our expectations",
"comment": "This was a quick decision to make a trip to San Diego for a weekend getaway. This hotel met our expectations, the location is great, close to all attractions. The fitness center is open 24 hours which is a big plus. It was too cold to use the pool; however the lagoon pool looked very inviting. The staff was very courteous and very helpful, check in was very quick. I would recommend staying at this hotel and I would stay again."
},
{
"reviewID": 1154495,
"hotelid": 3054,
"userName": "Elli",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Canada",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "No Water",
"comment": "It is a nice hotel. The staff went out of their way to be helpfull. Howerver, when we wanted to get ready in the morning we had no hot water, and when it flowed again if was lukewarm. We went to town and when we returned at noon there was no water at all to use the toilet or wash hands. No compensataion was offered. I woukd not stay there again, glad it was only for one night"
},
{
"reviewID": 1154528,
"hotelid": 13,
"userName": "MDGirl",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Bowie, MD, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very relaxing in a great location.",
"frequencyID": 4,
"title": "Great Room in a Great Location",
"comment": "Can you say, Awww? That is how my daughter and I felt once our heads hit the Heavenly Beds. It was so hard getting out of bed on the next day! The hotel staff was warm and friendly at 12:30a.m. My only complaint is that they charge $10.00 for a refrigerator. As a Gold Member, I think this should be a perk. Most lower-end hotels offer a refrigerator in hotel rooms. Other than that, I liked the hotel from the moment we stepped into the lobby. Our room was large with two large beds and night stands, a lounge chair with a foot rest, desk with FREE internet service, large picture window, dresser with a television, closet with a Terry Cloth Robe. The bathroom had all of the amenities that you would expect from Belvoir. We did not use much of the hotel because it was an overnight stay. I plan to visit again."
},
{
"reviewID": 1155122,
"hotelid": 868,
"userName": "KHend",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Wonderful Stay!",
"comment": "I stayed at Belvoir Mahwah because my company has a business office within the hotel (the hotel has a business office side). I attended a week long training and the hotel/business office combo was perfect. The hotel is EXTREMELY nice, the rooms are spacious, and if you can, it's worth it to stay on the club level. The club lounge is cozy and the food each day is great. John at the front desk was SOOOOO helpful. He took the time to help me with my drive down to New York (car service, hotels, etc). He was amazing and made my stay the best ever. I would HIGHLY recommend this hotel for business or leisure travelers as the amentities and the service from staff is impeccable."
},
{
"reviewID": 1157342,
"hotelid": 741,
"userName": "ccurly",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Close to the airport. Great Bellmen. Terrible customer service from the front desk.",
"frequencyID": 3,
"title": "Horrible Hospitality! Not Up To Belvoir Standards!",
"comment": "First of all, I am a Grandbourne Gold Member and I have stayed at many Belvoirs. This would have to be the worst one I have ever stayed at. Where do I begin"
},
{
"reviewID": 1157445,
"hotelid": 377,
"userName": "DY1979",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "8/2011",
"datePosted": "4/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Platinum members will feel Special here!",
"frequencyID": 2,
"title": "The Best Waikiki Hotel I have stayed at",
"comment": "GOOD: Convenient location. The view from the ocean room is breath-taking. The Inifinty Pool is un-believable. If you are Platinum, you get a special wristband and get great amenities at this property. I have never felt so privilege being a Platinum member then at this property! Lounge access is great, and the view from the lounge i also amazing!"
},
{
"reviewID": 1157660,
"hotelid": 83,
"userName": "RayMM1",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tokyo, Japan",
"arrivalMonth": "10/2011",
"datePosted": "4/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Average hotel",
"comment": "Not much to say about this hotel. Good location, average room, not very nice pool and okay breakfast. Worth the money you paid, but dont expect too much."
},
{
"reviewID": 1157697,
"hotelid": 380,
"userName": "CRBY",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Makes you feel like your family",
"frequencyID": 2,
"title": "Great service!",
"comment": "This hotel was great for the price you pay. Good location, friendly staff and decent rooms. The resort fee is a little high but I guess it's worth it if you have a car. Plus, I was given a free drink just for signing up for the Belvoir program by the helpful front desk clerk shawna. she really helped us out by finding us a room that was ready early so we didn't have to wait. Really friendly and personable just like many of the staff there."
},
{
"reviewID": 1157886,
"hotelid": 1144,
"userName": "travelingman2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta Boston Chicago New York Miami Los Angeles",
"arrivalMonth": "4/2012",
"datePosted": "4/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly service with outstnading staff. Very professional and couteous.",
"frequencyID": 4,
"title": "Outstanding Staff and Service!",
"comment": "I tend to notice good service when I see it considering my extensive travel experiences in hotels all over the world. Rarely do I find the consistently OUTSTANDING service and excellent accommodations that The Belvoir Atlanta provides. Manager Paul as well as the entire front desk staff have personally taken the time to make sure all of my needs are met every time I visit, especially making me feel like a true VIP by always acknowledging my Platinum BPG status. Room service, bell staff, house cleaning, and Fandangles Bar/Lounge(especially the truly entertaining \"Chiowat\") all have a professional and courteous demeaner. My congratualtions to management and your training methods. I have been fortunate enough to stay at top notch hotel groups in many locations aroung the planet, however I will continue to choose Atlanta Belvoir and Grandbourne properties in the future as my company of choice for the very reasons above. I also feel very comfortable recommending this hotel to friends, clients, and family. Please keep up the good work and I look forward to my next visit."
},
{
"reviewID": 1157938,
"hotelid": 3576,
"userName": "Allen38",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tampa, FL",
"arrivalMonth": "4/2012",
"datePosted": "4/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Parking is a rip-off.",
"frequencyID": 2,
"title": "Poor BPG Experience",
"comment": "This is the third time I have stayed at the Belvoir Downtown Orlando. The valet when we checked in was way too eager and rather pushy. I explained that I was checking in and he began to ask question after question which I told him I would answer after I checked in."
},
{
"reviewID": 1158032,
"hotelid": 198,
"userName": "NoMoney",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Memphis, TN, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Always Clean!!",
"frequencyID": 2,
"title": "Great Southern Comfort Hotel",
"comment": "I have visited this hotel over 20 times in the past 5 years and have never had a bad experience. The staff always make my stay very pleasant. The room size is larger than normal so there's pleanty of room to stretch :-)."
},
{
"reviewID": 1158176,
"hotelid": 127,
"userName": "governmentman1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great views, good food.",
"frequencyID": 1,
"title": "The room was nice but..........",
"comment": "The room was nice but for some reason the bath tub/shower was not. I noticed that there was a ring around the tub and it appeared that it had not been cleaned in some time. When I travel, i always bring disinfecting wipes to wipe down areas such as the toilet and on this occasion, the tub. My other compliant is the fact that there was no mini refrigerator to store cold drinks and the only option is the over priced cash bar."
},
{
"reviewID": 1158435,
"hotelid": 3620,
"userName": "Brad90049",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Urgent need of renovation.",
"frequencyID": 4,
"title": "Be aware",
"comment": "I would call this a 3 time hotel."
},
{
"reviewID": 1161538,
"hotelid": 196,
"userName": "traveler4fun",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toledo, OH, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nice Location",
"frequencyID": 3,
"title": "Sorry...I wish I could recommend :(",
"comment": "The location of this hotel is it's greatest appeal. Our lengthy check-in, unpleasant front desk associate, less than spotless room, and long wait to get our car out of valet, leaves me to give this hotel a very average rating. I'm not sure if a welcome gift is always customary for Gold members, but none was given."
},
{
"reviewID": 1161673,
"hotelid": 468,
"userName": "Mike0600",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Charlotte, NC",
"arrivalMonth": "4/2012",
"datePosted": "4/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Customer Service is lacking and certainly needs improvement.",
"frequencyID": 4,
"title": "Hotel needs cust. service improvements",
"comment": "Upon check in we were given a room type lower than what we were told we had when making the reservation. Being a Gold member would have thought the opposite."
},
{
"reviewID": 1161815,
"hotelid": 1177,
"userName": "Viper95",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Paris, WI 53182, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service is number one",
"frequencyID": 3,
"title": "Great View of Manhattan",
"comment": "We had the perfect view and the nicest room. We liked the fact that we could just board a ferry to get where we needed to be. The staff at the restaurant were very friendly and the 2 door men were amazing with all their knowledge and giving us a ride back to the hotel. I wish the ferry ran earlier and later but with your helpful staff they made our stay very memorable and we will definately be back."
},
{
"reviewID": 1162327,
"hotelid": 1474,
"userName": "sax88",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chattanooga, TN, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "horrible visit",
"comment": "Unfortunately my wife and I had a horrible experience. Our room was par but it was very very noisy. we heard every door close and every siren throughout the day. On the last evening (3:42am) someone pulled the fire alarm and of course we were down on the streets until the event was over. But the worst part of the whole trip was the knocking of my door 4 times from 9:14 to 1:01 by various people asking me if I was leaving. For some reason they did not talk to the front desk for I asked for a 2pm late check out. Needless to say we received very little sleep that night and the following morning."
},
{
"reviewID": 1162654,
"hotelid": 606,
"userName": "Jackie127",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Windsor, CT, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Disappointing stay",
"comment": "Our stay at the Belvoir was very disappointing. Upon arrival, our guaranteed room was no longer available due to overbooking. At 9pm with no other options, we accepted a room with one bed and a pull-out sofa. My daughter complained the entire next day of back pain during her visit to University of Vermont. To top it off, our breakfast was served only after notifying the servers that we had waited almost 30 minutes while other guests had arrived, dined, and departed. As a business traveler, I understand that things dont always go as planned. But there is no excuse for forcing a guest to sleep on a pull-out couch because the hotel made a mistake."
},
{
"reviewID": 1162721,
"hotelid": 2019,
"userName": "whydaddy",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Inattentive staff and and being a Grandbourne guest means nothing",
"frequencyID": 2,
"title": "BPG Membership Means Nothing Here",
"comment": "I make it a point to stay at Grandbourne Hotels because usually when you stay there you are recognized upon registering and made to feel special. Not only did they not honor a requested suite upgrade we were entitled to they didn't even recognize us as a Grandbourne member until we spoke up. We had to ask for a replacement key for the concierge floor."
},
{
"reviewID": 1163145,
"hotelid": 1496,
"userName": "David1234",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "London, UK",
"arrivalMonth": "1/2012",
"datePosted": "4/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Dont stay at this hotel",
"frequencyID": 4,
"title": "Avoid",
"comment": "This was anything but a typical Belvoir experience (a Gold member so stay in a few). The room had zero, I mean zero, noise insulation. I know its next to the airport but the windows were very poor and let all the heat out and all the noise in. I had to change rooms because the heating did not work in my first. The room, bed, bathroom and towels were not upto the usual Belvoir standard. The food menu was poor and the quality of food that came was equally as poor - shame the price was premium. The shuttle bus from the airport took 35 to arrive from calling (even though I was told five minutes). The internet connectivity was poor and I ended up connecting onto the wireless in the property next door. All in all - I will never stay again and not recommend."
},
{
"reviewID": 1163234,
"hotelid": 127,
"userName": "Mike123",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The views are amazing",
"frequencyID": 1,
"title": "Amazing View Bad Check-In",
"comment": "The view was amazing my check in time was 4 hours late. I did not get the floor I requested, nor did they remove the alcohol like I requested. I missed one of my meetings because of the late check-in. When I was checking in I was treated like a child and felt very disrespected. I watched older customers get comped their parking while their room was ready. I had to wait 4 hours for my room and all I received was a coffee voucher. I felt like because I was not a 35 yr old business man with a $15,000 limit on an American Express card, I was treated differently. After I finally got to my room, had a shower, and calmed down. I was able to talk to the manager and I was finally treated with some respect and dignity. Although, I could not get the room request I wanted I did get complimentary breakfast which did make up for part of my experience. I just did not expect to treated this way at an establishment of this caliber. After this I was treated better. The view and room was amazing and I will go back I just hope that I will get my requests and be treated the way I deserve to be treated in the future."
},
{
"reviewID": 1163693,
"hotelid": 198,
"userName": "CollegeStudentParent",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2011",
"datePosted": "4/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Spacious, Clean & Contemporary Rooms",
"frequencyID": "",
"title": "Great Place to Stay",
"comment": "This hotel surprised me, and exceeded my expectations."
},
{
"reviewID": 1163738,
"hotelid": 1113,
"userName": "Criston",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Lauderdale, FL, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Beds are incredible.",
"frequencyID": 3,
"title": "Beautiful Hotel but older property",
"comment": "My stay at this property was just okay. I've been there before and had a much better experience. The property is a very nice size. Lobby is beautiful. Room size...absolutely NO complaints other than the bathroom size. More than enough room for the price. The a/c in my room was bad and I mentioned it to the front desk to be fixed. When I came back to my room, I again had to lower the temp to 40 degrees before getting a good night sleep because the room was warm. The beds are incredible (comfortable and dreamy), but not when you are hot."
},
{
"reviewID": 1163746,
"hotelid": 1552,
"userName": "KaraK",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": "",
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect customer service.",
"frequencyID": 4,
"title": "Horrible Customer Service",
"comment": "I checked into the hotel 4/7/12. Around 10:30 pm tired from driving all day. I get my room key after waiting 5 min for the elevator. Get to my room and it's occupied. Try to call the front desk & it keeps ringing. They won't answer the phone. After at least 5 min of calling a nice bell boy came on my floor. I asked him for help & he told the staff to answer the phone. They brought a new key up."
},
{
"reviewID": 1184805,
"hotelid": 691,
"userName": "street108",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel is very clean",
"frequencyID": 2,
"title": "Above expectation",
"comment": "When I first booked at this hotel I was a little worried because of past reviews. However once I got there the hotel was great. The staff was friendly and the rooms and facilities was clean. I also would like to thank the staff for being helpful in making my stay comfortable."
},
{
"reviewID": 1227800,
"hotelid": 347,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cameron, WI 54822, USA",
"arrivalMonth": "5/2008",
"datePosted": "4/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable",
"frequencyID": 4,
"title": "The Only Hotel I would stay at",
"comment": "I have stayed here for 4 years now. I love the location. Miller Park is not far, there is a huge Mall next door. The workout rooms and pool is perfect for my needs. The food is very good. The staff is very helpful and very courteous. I have been in this area for 10 years and by far the best place I have stayed at and wont stay anywhere else as long as the doors are open."
},
{
"reviewID": 1227976,
"hotelid": 691,
"userName": "MattK",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pools",
"frequencyID": 3,
"title": "Way better than expected",
"comment": "Honestly, I really worried about the facts related to the previous bad reviews before arriving. However, the overall experience during my 2 nights stay is excellent for my family."
},
{
"reviewID": 1228015,
"hotelid": 347,
"userName": "JimE21",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL",
"arrivalMonth": "3/2012",
"datePosted": "4/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "First Class Service",
"frequencyID": 4,
"title": "Top-Notch People",
"comment": "I can't say enough good things about the Belvoir Milwaukee Brookfield. As a business executive who's stayed there for over 10 years they go out of their way to make sure everyone is looked after. Additionally we hold many business meetings there and they have always exceeded our expectations. ~ Jim"
},
{
"reviewID": 1228277,
"hotelid": 347,
"userName": "SJ79",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Wisconsin",
"arrivalMonth": "3/2012",
"datePosted": "4/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This hotel has great staff & is easy to find!",
"comment": "I travel to the Brookfield area several times a month for work. I had stayed at other comprable hotels in the area but I only stay here now. Why? Because the people are great."
},
{
"reviewID": 1228844,
"hotelid": 741,
"userName": "DreadPirate",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phialdelphia, PA",
"arrivalMonth": "4/2012",
"datePosted": "4/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Hotel could use some updating",
"comment": "This hotel is nice, and for the most part meets with the Belvoir standards. However, there are some features about it that could use some updating. First off, the thermostat control in the rooms is completely analog and has no automatic features - so you are constantly adjusting it to make your room comfortable. Second, the fact that you have to validate your parking with the bellman rather than at the front desk with every stay is rather annoying - one extra step and delay before getting to your room. And once you get there you will have to deal with atrociously slow internet connections. Hope to do any video streaming while you are here? Forget it."
},
{
"reviewID": 1229287,
"hotelid": 96,
"userName": "mwruzzoli",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oklahoma City, OK, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Accomodations!",
"comment": "This is my second stay in this particular DFW hotel. It is clean, rooms are comfy, staff are friendly - and it's close to everything. I love the fact the rooms are suites....feels like you have your own apartment."
},
{
"reviewID": 1229724,
"hotelid": 3054,
"userName": "mpmsu2003",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Michigan",
"arrivalMonth": "12/2011",
"datePosted": "4/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "No Complaints After 4 Stays / 10 Nights",
"frequencyID": 2,
"title": "Good Value and Decent Location Downtown",
"comment": "We usually stay at the Belvoir when we travel to Indianapolis. Primarily because we travel to Indy for major sporting events with friends and family. During the Indy 500, NCAA Playoffs and Tournaments the prices at every hotel within 20 miles of Downtown go through the roof. The Belvoir seems to be the affordable option for most of the people we travel with and I can not say we have ever been disappointed. The Belvoir is in a good location and within walking distance to just about everything Indy has to offer. The rooms are pretty standard and the staff is usually very helpful. Always an enjoyable visit..."
},
{
"reviewID": 1229744,
"hotelid": 1552,
"userName": "Sabi2011",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent service, great club level lounge. Staff is very professional and nice. Clean rooms",
"frequencyID": 4,
"title": "excellent all around",
"comment": "Overall we have enjoyed our stay at this hotel. Employees are very attentive and what help. Rooms are clean and very kid friendly. Close To Disneyland and across the st from target perfect if you are with your family for last minute shopping."
},
{
"reviewID": 1229877,
"hotelid": 5608,
"userName": "freqcalgary",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you want to avoid incompetent unprofessional personel = avoid this hotel",
"frequencyID": 4,
"title": "need customer service",
"comment": "TV was not working properly and I called 3 times. 1st one: there was no engneer available to fix it, 2nd time: the person who come doesn't know how to fix it, 3rd time, they just ignore me."
},
{
"reviewID": 1230294,
"hotelid": 347,
"userName": "HoustonTraveler",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "Multiple",
"datePosted": "4/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic service, clean rooms, great people, wonderful location, and it feels like a second home.",
"frequencyID": 4,
"title": "Consistently Great",
"comment": "Over the past several years I have stayed at this hotel. Usually my stays are anywhere from four to ten nights each time. I love this hotel. I travel from Houston, Texas to visit friends and family often that live in the area."
},
{
"reviewID": 1230806,
"hotelid": 13,
"userName": "1Lady",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hospitality and clean.",
"frequencyID": 2,
"title": "Very pleased",
"comment": "I enjoyed my stay here, very pleased with the shuttle service that we used the entire weekend it was so convenient and the drivers were professional and very courteous. We were disappointed that there was not continental breakfast but we did eat in the restaurant within the hotel and the food was delicious and the service was great. The overall staff has great customer service."
},
{
"reviewID": 1231101,
"hotelid": 1564,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Brookfield, WI",
"arrivalMonth": "4/2012",
"datePosted": "4/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Great service and housekeeping",
"comment": "We stayed at the hotel for 5 nights during Easter weekend. Our room was on the first floor facing the street with no balcony. If possible, ask for a riverview room and/or a room with a balcony. The carpet was not stained, as mentioned in some reviews. The dresser and chairs looked worn. The bathroom had a very small vanity without much space for toiletry kits, etc. The hotel was very quiet and the housekeeping by Sheila was excellent. The pool area was well maintained and very enjoyable. The pool is large and has a lot of chairs and tables around it. The location is good for getting to Channelside and the Tampa Bay Times Forum. Restaurants are somewhat limited in the area. However, Channelside has about 6 restaurants."
},
{
"reviewID": 1231344,
"hotelid": 1569,
"userName": "EL67",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great hotel and really close to Disneyland",
"comment": "This was our first time staying here and we will definitely stay here again. The only problem was the size of the bathroom area. Too small if more then 2 people are trying to get ready."
},
{
"reviewID": 1231744,
"hotelid": 1291,
"userName": "AGentwebb",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A beautiful historic hotel and great staff.",
"frequencyID": 3,
"title": "Nice Riverwal location, very clean & historic building",
"comment": "I am in sales and cover San Antonio and this is my place of choice. I really love the history behind this hotel and it is a walk back in time. With that note, please know the bathrooms are small. Some of the rooms are small. If you have ever traveled to Europe or visited historic buildings, you know they were smaller than we are used to today. I've stayed at many hotels in S.A. and most of the rooms are this size. Why stay at a cookie cutter hotel, same old, same old? Try this place. Parking is a little pricey at $28 for valet (only option), but they are fast and your car stays safe & covered. You want your car covered out of the Texas sun."
},
{
"reviewID": 1231901,
"hotelid": 1582,
"userName": "wigstheome",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Elmsford, NY, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Decent, Newer Belvoir",
"comment": "A solidly dependable more recent vintage Belvoir. Plenty of free parking in front and to the sides of the hotel. Fast and efficient checkin, with Grandbourne recognition. However, the hotel floor plate has few suites, so the availability of upgrades is limited. Rooms are reasonably sized, albeit not huge, but are clean and comfortable. The in-room HVAC system is louder than ideal, but capable of chilling the room. Reasonable gym facilities and serviceable restaurant."
},
{
"reviewID": 1232080,
"hotelid": 1776,
"userName": "TetePrata",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Juiz de Fora - MG",
"arrivalMonth": "4/2012",
"datePosted": "4/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Infelizmente n㯠possui cofre no quarto.",
"frequencyID": 3,
"title": "HOTEL PRÓ˜IMO AO CENTRO DE CONVENÇ•ES",
"comment": "Este hotel é uito movimentado e o indico para quem vai ao centro de convençµ¥s e n㯠para passar f鲩as ou curtir um final de semana. Fila para check in, quarto n㯠estava pronto no horᲩo de 15:00, malas pelo sagu㯬 etc. Quarto muito confortᶥl com microondas e frigobar apó³ ³olicita磯."
},
{
"reviewID": 1232548,
"hotelid": 1552,
"userName": "CRBY",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Modesto, CA",
"arrivalMonth": "3/2012",
"datePosted": "4/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very clean and nice hotel",
"frequencyID": 2,
"title": "Bait and Switch!",
"comment": "I stayed at the Garden Grove hotel for a company conference on March 27th-29th 2012. I called the hotel at least two weeks before our stay and asked the reservation desk if there was a special rate for our group and was told they did not show one at this time.I booked my room that night online through the Belvoir website. 24 hours later I received an email from our corporate office let us know that we need to call the catering manager (Angelina) to book at our special rate. So that next morning I called and explained that I had just booked 2 rooms and would like to get the special rate and was told this would be no problem. I thought this was all I needed to do. When we checked out I noticed we were paying the regular rate and inquired about it, they told me I need to talk to Angelina. I called and left her a voicemail on March 29th @ 6:15am and never got a response back. On April 5th @ 12:44pm I attempted to contact Angelina a second time about our rate being changed over and never received a call back. On April 11th @ 12.07pm I called for a third time and request a call back. Angelina called @ 1.28pm and said that I would not receive the rate that we were promised and that someone from our group should have communicated it to use. I find this completely unacceptable!!! I booked the room with Belvoir, I was told by a Belvoir employee I would receive our rate, and after the fact Belvoir did not honor its agreement. I am highly disappointed and will not be considering Belvoir in future."
},
{
"reviewID": 1232657,
"hotelid": 115,
"userName": "TX34",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Texas",
"arrivalMonth": "4/2011",
"datePosted": "4/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very bad parking options",
"frequencyID": 4,
"title": "Won't be back",
"comment": "There are not any parking signs that tell you where to park, and when finally find the parking lot you realize why. It was a 12 minute walk from the garage to my room. No one was working Valet when I checked in. No one available to email the receipt of my stay (still waiting on that after three calls.)"
},
{
"reviewID": 1232704,
"hotelid": 1236,
"userName": "TennesseeTraveler",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Knoxville, TN, USA",
"arrivalMonth": "4/2011",
"datePosted": "4/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location",
"frequencyID": 2,
"title": "Comfortable bed",
"comment": "We used BPG points + cash. Evidently this didn't allow us free Wi-Fi, which was unexpected. Also view from our room was less than desirable."
},
{
"reviewID": 1232922,
"hotelid": 1236,
"userName": "mustang46303",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service.",
"frequencyID": 2,
"title": "My New Place to Stay in Nashville",
"comment": "Great place!Staff was very friendly and helpful.Room was very clean,and you can't beat the rates.Close to Broadway,I love this place.I have stayed at a few other hotels while here,but I have now found the place I will always stay at.Thanks."
},
{
"reviewID": 1233255,
"hotelid": 468,
"userName": "jemctag",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX",
"arrivalMonth": "4/2012",
"datePosted": "4/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Checking in may be hazardous to your health.",
"frequencyID": 4,
"title": "Worst BPG experience in a loooong time",
"comment": "Where to start? Ah the beginning. Now I have stayed at the dolphin numerous times in the past and expected a similarly good experience. When my car pulled up to the front I had to approach a valet to get a luggage cart. Nice welcome? Front desk experience was horrible. It took at least 20 minutes to check in- even in the BPG line. Most @wood hotels pre check platinum guests. Not here. No recognition until I asked about the platinum amenities. Was told my room was almost ready. Almost meant 2.5 hours later and 1.5 hours after check in time. Front desk manager was ineffective. In the meantime, we went to the pool bar for a late lunch. Extremely overpriced. $8 for a $2 NYC pushcart hot dog which would have been much better. What's up with the pita chips? Fries cost too much? Come on. Oh, and don't ask for Dijon mustard or onions because either the server isn't allowed to get a side of onions and I was told that Dijon mustard doesn't go with anything on the menu. Hello? Ever heard of a hamburger? When asked to speak with a manager, both the onions and Dijon emerged."
},
{
"reviewID": 1233324,
"hotelid": 1474,
"userName": "dnew",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Raleigh, NC",
"arrivalMonth": "4/2012",
"datePosted": "4/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, very historic hotel",
"frequencyID": 4,
"title": "Great Hotel, Bad Experience This Time",
"comment": "I have written glowing reviews of this hotel and it is still my favorite to stay in Chattanooga. But my experience this time was less than stellar. Apparently the hotel was dealing with an unruly set of guests this last Monday night/Tuesday am and the guests decided to respond by pulling the fire alarm at 3:30 am. That was not their fault of course, but they could have handled it better. All the guests went down to the lobby as instructed for about 30 minutes. No one from management talked to us in an organized fashion to let us know what was going on. We found out what happened through word of mouth. Then we were instructed to go upstairs with no apology and the alarm was still going so we had to try to go to sleep with the alarm still ringing for 15-20 minutes after we got back to our room. Really poor communication and execution of a plan to guests who were greatly inconvenienced by this incident (there were many families affected with small children for example). Again, the incident was not the hotel's fault, but a situation like this is when a hotel's staff has a chance to shine in how they handle it. There was no acknowledgement of our inconvenience and nothing was done to try to make up for it. I hope they learn from it and don't miss an opportunity like this next time. I really like this hotel in general."
},
{
"reviewID": 1233386,
"hotelid": 691,
"userName": "JGiraffe",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Sweet Sleeper bed is incredibly comfortable, one of the best night's rest I've had while traveling.",
"frequencyID": "",
"title": "This Place was Renovated?",
"comment": "Maybe I was the unfortunate one to get an un-renovated room. The interior looked like it was from the 80s. The interior \"look\" is probably the only negative I have about this property as there are incredible amounts of positives to it which may draw me back to staying."
},
{
"reviewID": 1233546,
"hotelid": 421,
"userName": "Gmoney13",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Newly renovated rooms are very nice in a fantastic location.",
"frequencyID": 2,
"title": "Renovations are great!",
"comment": "We reserved 2 rooms for a trip to NY for my wife's parents who had never been to NY. First implressions can be critical and they just loved the hotel! The newly renovated rooms were first rate and while there were signs of renovations to the exterior of the hotel, the inside areas especially near our rooms were very quiet. I sometime have business in the area and will definitely stay there again!"
},
{
"reviewID": 1233770,
"hotelid": 315,
"userName": "Beth41",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Las Vegas, NV",
"arrivalMonth": "4/2012",
"datePosted": "4/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 3,
"title": "Great for families",
"comment": "I was on a romantic vacation with my husband, this was our third time staying here because we love the location. You can walk to Fishermans Wharf and many other places including the grocery store, but this time we realized there were kids loudly running the halls very early and we could hear the people above us and next to us. I have concluded that it was not the place for sleeping in or romance, but for the price and location, it is great."
},
{
"reviewID": 1234358,
"hotelid": 1021,
"userName": "Haitham",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fl",
"arrivalMonth": "4/2012",
"datePosted": "4/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "decent property, near airport",
"comment": "staff is nice, quick check in. platinum guest get amenities and buffet breakfast with decent selection. very close to the airport, shuttle is available."
},
{
"reviewID": 1234655,
"hotelid": 421,
"userName": "Haitham",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fl",
"arrivalMonth": "6/2011",
"datePosted": "4/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Would come back if improved service",
"comment": "I stayed here twice, once as a gold member when I joined BPG and once when I was platinum. I never received an upgrade passed the club floor. the rooms are very tiny and you can hear the noise from the next room."
},
{
"reviewID": 1234694,
"hotelid": 1137,
"userName": "Haitham",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fl",
"arrivalMonth": "3/2012",
"datePosted": "4/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice property",
"comment": "I have stayed on business twice last month. great platinum recognition of suite upgrade, point amenities and access to the lounge. location is convenient for business within the area. staff is helpful. Shuttle is available to certain locations."
},
{
"reviewID": 1235117,
"hotelid": 1233,
"userName": "Tea247",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Westchester, NY, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is wonderful!",
"frequencyID": 3,
"title": "This hotel has a wonderful staff!",
"comment": "The staff was courteous and helpful. They couldn't do enough to make our stay perfect. Any problems were expeditiously corrected. We look forward to our next visit."
},
{
"reviewID": 1236125,
"hotelid": 1364,
"userName": "JPDevsFan",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Plover WI",
"arrivalMonth": "4/2012",
"datePosted": "4/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't plan on watch hockey or Fox News at this hotel.",
"frequencyID": 4,
"title": "Worse TV channel line up ever",
"comment": "No Fox News, No FX, No NBC Sports, no Fox Business"
},
{
"reviewID": 1236931,
"hotelid": 344,
"userName": "DeeJay",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "This hotel did not meet the BPG category expectations.",
"comment": "Although the lobby and bar area are attractive, the rest of the hotel just did not measure up. The room was simply average. And making it unsat was the fact that the shower did not drain properly. Towards the end of one's shower there is a 4 inch deep pool of dirty water in the tub. Prices are much too high for this average quality hotel: A cosmopolitan cocktail in the bar for the ladies is $14! That's more expensive than NYC. And the $24 nacho plate used that cheap unnatural-looking velveeta type cheese. Seems a little chintzy."
},
{
"reviewID": 1237081,
"hotelid": 3125,
"userName": "Steve1971",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "4/2012",
"datePosted": "4/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Nice hotel",
"comment": "Staff were excellent, room very clean and the hotel is walking distance from the airport."
},
{
"reviewID": 1238752,
"hotelid": 1162,
"userName": "acee",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Never again",
"comment": "I've stayed in a lot of Grandbourne hotels, and this one is sub par. The shower switches from extreme hot to cold, there was a stain on the sofa, and the exterior looks like a run down motel. It was depressing coming back to this hotel after a wonderful day in the parks."
},
{
"reviewID": 1239000,
"hotelid": 914,
"userName": "DrShelbyK",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It you want a truly relaxing vacation, with everything you need right at your door step, this is the place for you!",
"frequencyID": 2,
"title": "Never Wanted To Leave!!",
"comment": "Wow! We travelled (for the first time) to Clearwater after visiting Orlando. What a treat!!"
},
{
"reviewID": 1239075,
"hotelid": 756,
"userName": "SWST",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "CT",
"arrivalMonth": "4/2012",
"datePosted": "4/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The bellmen and Regina were top notch, the rest of the staff could take lessons from them.",
"frequencyID": 4,
"title": "Not what I expected",
"comment": "I was able to bring my wife and youngest child with me on this trip as it was her April vacation. It was busy when we got there so I can cut them some slack but nevertheless the gentleman at check-in was not very welcoming. It was raining so we decided to eat at the restaurant in house. My daughter's standard chicken tenders and fries were fine but both of the adult meals had to go back. My pasta was cold to the touch as were my wife's potatoes and her $30 steak was overcooked and tasteless. I will compliment the hostess because she was helping out the wait staff quite a bit and was very pleasant with us. Pool was supposed to close at 10 but when we got there at about 935 we were told by the lifeguard she was closing in 5 minutes because she had to take the towels down. We convinced her that we would be there until 10. The next morning I was promptly given a shuttle ride to my meeting place and my thanks to the staff for that. Breakfast was to be served until 11AM however when my wife took our daughter down at a little after 10 she was told that they were closing the restaurant early for an event and that she could possibly get something at the bar which was closed. She went to the front desk to ask where she could get something to feed our girl. Kudos to Regina, she promptly corrected the problem with the staff and the restaurant and took very good care of both my wife and daughter. I stay one to two nights a week at hotels and have to say that this was probably one of the least favorable ventures, ever."
},
{
"reviewID": 1240149,
"hotelid": 127,
"userName": "Chicago4",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Convenient location but disorganized staff (lack of communication with each other)",
"frequencyID": "",
"title": "Disappointed customer",
"comment": "The concierge and front desk registrars were cordial and helpful. Other than that, the staff members were hit or miss. There was an obvious lack of communication between workers. The microwave was not delivered to our townhouse suite. Our luggage was delayed (bellman). I had to clean the bath tub, pulling a handful of hair out of the drain in order to give my kids a good clean bath. My family and I had to inhale 2nd hand smoke the entire Easter weekend. Some food service staff are unaware of food allergy."
},
{
"reviewID": 1240329,
"hotelid": 3052,
"userName": "CRBY",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Vestal, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The rooms are small but very nice.",
"frequencyID": 2,
"title": "Overall nice hotel",
"comment": "This hotel met our expectation the staff was friendly and helpful. The rooms were small but very clean and comfortable. The only difficulty was parking which is to be expected. There was a mix-up with getting our car upon departure (on the staff or parking garage end) instead of 30 minutes it took about 1 1/2. The staff was very nice and helpful and I assume it was the supervisor who told us he would credit the parking charge. The charge was never credited to my account. I called and left a message on the managers voicemail and never got a call back. Again, the hotel was very nice as well as the staff, it those little things that aren't taken care of that make a big difference though."
},
{
"reviewID": 1240646,
"hotelid": 33,
"userName": "Bern",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Churchton, MD",
"arrivalMonth": "4/2012",
"datePosted": "4/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 4,
"title": "Reservations Agent Professionalism",
"comment": "Tammy was extremely helpful in getting the reservations. There was a problem with my original bookings but she cleared everything to my satisfaction. She was coutesious and professional. She represented BPG with aplomb and confirmed why I will continue to be a BPG member. Please pass a well done to Tammy for me."
},
{
"reviewID": 1240781,
"hotelid": 1144,
"userName": "Joyfull",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Detroit, MI, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is very helpful as well as friendly.",
"frequencyID": 3,
"title": "Great Stay",
"comment": "My daughter and I stayed at the Belvoir Atlanta for spring break this year and loved it!! I have to commend the staff for making our stay a fabulous one! From check in with Zaheer to the Club lounge with Ms Shirley....and let me not forget Mimi and Trina at the Collage...they all made the stay unforgetable. I would recommend this hotel. Its not my first time staying and will not be my last."
},
{
"reviewID": 1240925,
"hotelid": 3077,
"userName": "DirectorofChaos",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Wisconsin, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice physical plant condition.",
"frequencyID": 4,
"title": "Fine MSP East Area Property",
"comment": "Really like this property. Located at the junction of 94 and 494 with easy access and free parking. New construction. Staff is always very efficient and friendly with good BPG recognition. As a Plat I have always received a Club or Deluxe Club room. The property does have suites, though I have never received one as an upgrade; they appear to be limited in number. Lobby is pleasant with the Link adjacent to the dining room and bar. Bar has good afternoon and late night happy hours."
},
{
"reviewID": 1241387,
"hotelid": 760,
"userName": "TravelingMan",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location away from the downtown madness of Key West.",
"frequencyID": 4,
"title": "Spring Break with the Family on BPG points..",
"comment": "I used my BPG points for a 5 night stay at this terrific hotel. My wife and two high school boys fit well enough into the room. Pool was fun, food was good as was the bar. Concierge was a terrific help for deep sea fishing, restaurants and a spa day for my wife as I fished with the boys. We'll be back, make sure you at least grab a meal at Lattitudes (Westin restaurant on Sunset Key). Unreal meal and more spectacular views.."
},
{
"reviewID": 1241533,
"hotelid": 3207,
"userName": "CLAK",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This place is confusing! Feels like a maze. You can take 4 different elevators to reach your destination!",
"frequencyID": "",
"title": "Decent, but not impressive",
"comment": "We recently stayed for a wedding. Everything was nice enough; the staff was kind and the rooms were clean and comfortable. BUT... For the price, the facility lacked amenities. No fridge, no microwave, no continental breakfast, no free wi-fi, no free parking, no sauna, no spa. Other chains offer more for less. Much less."
},
{
"reviewID": 1241909,
"hotelid": 347,
"userName": "RichS",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Indianapolis, IN, USA",
"arrivalMonth": "Multiple",
"datePosted": "4/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Consistent",
"frequencyID": 3,
"title": "Brookfield Belvoir",
"comment": "Friendly effcient staff in all departments"
},
{
"reviewID": 1242086,
"hotelid": 1474,
"userName": "KnoxvilleBill",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Knoxville, TN",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, location, location!",
"frequencyID": 3,
"title": "Wonderful Week-end",
"comment": "My wife and I enjoyed a week-end in Chattanoooga recently. WeI wanted to stay downtown so I booked us here. The staff was very welcoming as well as informative about places to go and directions. The room was super. We enjoyed the HUGE garden tub and the room was very nice, large, and inviting. I enjoyed having a table to sit at, drink my coffee, and read the Sunday paper. The sofa and desk were very nice as well."
},
{
"reviewID": 1243021,
"hotelid": 795,
"userName": "TinaT",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St. Louis . Mo",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is NOT worth the money .",
"frequencyID": 3,
"title": "Not worth the money",
"comment": "After taxes our room came to almost $200 dollars for a king bed and a pull-out sofa bed. I have 2 teenage girls. When I asked about a pool - yes you have one but how nice - it was empty when we stayed. There was also no WIFI (unless you pay $10 a night) - no breakfast unless you pay $10-$15 a person . The toliet paper was as generic as they could find and the towels were ratty and frayed . We had one small shampoo and condidtioner in the bathroom for 4 people. Then we were told we could use the other hotel's pool - we go over there and it is so cloudy and murky the girls didn't want to get in it. The only thing decent about this place was the pillows."
},
{
"reviewID": 1243797,
"hotelid": 995,
"userName": "Sorry88",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If your Platinum don't expect to be treated too special.",
"frequencyID": 3,
"title": "Franchising not such a good idea!",
"comment": "Platinum benefits are all over the place, depends on the Hotel. At this one members pay for breakfast and parking. If your happy with a cup of coffee and muffin then your home. I could not even get them to put water in the room."
},
{
"reviewID": 1244128,
"hotelid": 662,
"userName": "Marta",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location if taking the FE or PE exams.",
"frequencyID": 1,
"title": "Uncomfortable Bed",
"comment": "I was unable to sleep more than 1 hr straight. The bed was extremely firm. Was told it was a \"Heavenly bed\" but I've slept on those beds before and there was nothing \"heavenly\" about this mattress. We also eat dinner at the hotel's restaurant and felt it had a limited menu and the food was very bland. We actually contemplated going for a McDondald's run after our $55 dinner!"
},
{
"reviewID": 1244167,
"hotelid": 196,
"userName": "Larry1862",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Long Island, NY",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor Club Lounge",
"frequencyID": 3,
"title": "Don't expect much from Club Lounge",
"comment": "We recently stayed at the Chicago Hotel & Towers. We had a two night stay and had two rooms for 4/5/12 - 4/7/12."
},
{
"reviewID": 1244344,
"hotelid": 127,
"userName": "Debbi",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Reno, NV, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "The very comfortable place to stay!",
"comment": "I would highly recommend this hotel. It is very close to the airport. Seaport Village and amazing food are within walking distance. The bed was very comfortable. I love the 5.00 gift card for deferring maid service. The in room refreshments are very handy. Staff and service was impeccable. I loved the view from my room, as well as the little balcony to enjoy that view! I really enjoyed my stay at the Belvoir!"
},
{
"reviewID": 1244547,
"hotelid": 270,
"userName": "vickray",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Connecticut",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A refreshing change to otherwise a Casino infested town",
"frequencyID": 4,
"title": "choose here over a casino hotel",
"comment": "excellent customer service at front desk. all requests were dealt with within minutes. warm greeting on arrival and snacks for our dog. excellent gym open 24 hours. nice pool for adults to relax and kids to have fun, shame that the outside whirpool was closed. comfy beds, 2 out of our 3 rooms had good views. good restaurant on site and open till late. choose here over a casino hotel, its an easy walk to the boardwalk and our morning walks along the beach were great providing you looked out to sea !!!!!"
},
{
"reviewID": 1244588,
"hotelid": 1364,
"userName": "Tig8",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Seattle",
"arrivalMonth": "Multiple",
"datePosted": "4/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you eat in the bar/restaurant, be prepared to have to go up to the bar and ask for service.",
"frequencyID": 4,
"title": "Customer Service Needs Improvement",
"comment": "I have stayed at your hotel every month (once a month) since December 11 (and also in October). I am an easy person to please and understand the ups and downs of a work day. My expectations are that when I come to hotel where I am a relative regular that I am at least somewhat recognized with \"welcome back\" and not treated as though this is the first time I have stayed at your place -it is cold and unfriendly. When I am here, I eat every night at your bar/restaurant and the service is marginal at best/I keep hoping it is going to get better! I may sit there while many waiters walk by and will not make eye contact. It only takes a little, \"hello, I'll be with you in a minute\" and then get back to me..to make me happy. I travel alone and a little \"care\" goes a long way with me. I think of your hotel as my home away from home and your staff as members of my away from home family - or at least friends or acquaintances. My point is that a very little - no big deal or really extra extra effort - goes a long way with me - and I expect I'm not the only traveler that feels that way. Thank you, Karen"
},
{
"reviewID": 1245005,
"hotelid": 460,
"userName": "havebusinesswilltravel",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Utah/Cali/Wa",
"arrivalMonth": "4/2011",
"datePosted": "4/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Generally its a great hotel. This stay was sub par across the board.",
"frequencyID": 4,
"title": "The worst customer service received at a Belvoir to date.",
"comment": "First of all, I have stayed here before, I have given this hotel a good review in the past, and obviously every stay can be different. Unfortunately this stay was, and currently is not up to par. The whole reason for this negative review is customer service. My wife checked us into the hotel as I had to stay late at our office. I will say its my fault I did not put her on the reservation so she had a hard time checking in. Once checked in she was \"upgraded\" to a room that did not appear to have been cleaned. At this point she did not want to deal with the hotel because of her ordeal checking in so I called in from the office. The person on the phone was quite rude to me and in a very glib tone tells me \"well sir, she is more than welcome to go down to the front desk at any time to change rooms\" Okay, I say well can you move her to a club floor lounge as we are platinum members. He says there is room, so my wife goes downstairs and she is moved not to the club floor but to another lower level room in the other towers, she is not excited but at least it is clean. I called in to speak with the manager about all this and am told she is busy, Okay so I leave a message. I am not even given the courtesy of a return call to my message. Frankly I am floored. My wife likened it to feeling like she \"booked on priceline\" and was given the second class citizen treatment. There are several 4 star hotels in downtown Seattle that are cheaper; we book at BPG properties for our platinum status, and the service that comes along with an BPG property. The ball was dropped, and dropped miserably on this stay. Again, this is not a comment on the hotel as a whole, its a comment on how we were treated this stay. Maybe it didnt help that we stayed at a St. Regis the night before, but should not all BPG properties aspire to have that level of customer service?"
},
{
"reviewID": 1245012,
"hotelid": 421,
"userName": "Hnlmale50",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Honolulu HI",
"arrivalMonth": "4/3012",
"datePosted": "4/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Keep your expectations low to avoid any disappointment",
"frequencyID": 4,
"title": "Lots spent on renovation, staff needs to be more guest focused",
"comment": "Three room changes to get a king sized bed. Called earlier to check about a need for early check, was advised it should not be a problem. Get to hotel early that morning to be told \"early check in\" is a request. Amazing. Had I know I would reserved the room one day early. Housekeeping staff was a delight, friendly and always with a smile. Front desk, is short staffed making wait longer even for BPG members."
},
{
"reviewID": 1245081,
"hotelid": 1765,
"userName": "dissatsifiedcustomer",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "One of the worst hotels",
"comment": "This was one of the absolute worst hotels I have ever stayed in. I reserved a room with double beds but when I arrived the staff member said they only had a queen sized bed available. The room was the size of a closet and the bathroom was the size of a port-a-potty. I asked for a cot since my reservation requirements were not met, but the staff refused. I then asked for extra pillows and blankets but only got blankets. I can say it was the cleanest hotel I have ever stayed in, but the toilet handle was broken."
},
{
"reviewID": 1245098,
"hotelid": 1569,
"userName": "TravelinKen",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL",
"arrivalMonth": "4/2012",
"datePosted": "4/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Closets are tiny!",
"frequencyID": 4,
"title": "Family Destination - Not a Business One",
"comment": "I stayed at this hotel because I was attending a conference at the Convention Center and this was the closest Grandbourne property. The rooms were average but at least clean and the club floor seemed quieter than the floors my colleagues were staying on."
},
{
"reviewID": 1245115,
"hotelid": 1784,
"userName": "Beaner",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Illinois",
"arrivalMonth": "2/2012",
"datePosted": "4/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Valet service was nice and prompt. Bar area was nice. Staff very nice and friendly.",
"frequencyID": 3,
"title": "Overall experience",
"comment": "a great location. Comfortable beds. We had two rooms, one room carpets was very soiled. We had a leak in our bathroom which was attended to. We were very disappointed that our request for a late checkout was not met. As a preferred member we are to receive this perk, we had a very sick child that day. There was no compromise. We will give this place one more try as we will be at TCU for the next 4 years"
},
{
"reviewID": 1245512,
"hotelid": 1162,
"userName": "CRBY",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Virginia Beach, VA",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Resort is in a great location",
"frequencyID": 3,
"title": "The Good, The Bad and The Ugly",
"comment": "The Good-The Resorts is beautiful....The Pool area is lovely, it is accomodating for small children and the view from my room was wonderful. The front line staff was very professional and accomodating."
},
{
"reviewID": 1245591,
"hotelid": 992,
"userName": "Billb",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philly",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "High prices for no service",
"frequencyID": 4,
"title": "No maintenance",
"comment": "Non-existent service after repeated requests to fix the continually running toilet and bed sheets that end up at the pillow at night because they were not fitted or old. The \"fix\" never fixed anything. This AM the toilet still leaks. All they did was adjust the old stopper over the drain whole inside the tank. I had to ask 3 times over 13 hours to get any response."
},
{
"reviewID": 1245822,
"hotelid": 3054,
"userName": "Nerol",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ohio, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location, construction taking place in front of the hotel.",
"frequencyID": 2,
"title": "Great Location",
"comment": "We stayed at this hotel in April 2012. The staff was friendly and the room was clean. This hotel is located within walking distance of tons of food and a mall. This was a great stay.Oh be advised there was some construction going on in front of the building so the sidewalk was closed. The police told us to walk down an alley at night. I was with my son so I was not too thrilled about that. I could not hear the noise from the construction but some others could. We stayed on the 18th floor with a view of the circle. Of course, this is not something the hotel can really control but just be aware."
},
{
"reviewID": 1246025,
"hotelid": 1046,
"userName": "Jones12",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Texas, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff",
"frequencyID": 3,
"title": "Great Staff",
"comment": "The staff at this hotel was wonderful. The food was good, but service was a little slow at the bar. The breakfast was a bit expensive and the places to go for breakfast were very limited. The weather was bad, but the staff and management were calm and helpful. I would stay there again."
},
{
"reviewID": 1246051,
"hotelid": 430,
"userName": "twinsdad",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Albany, NY, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Wonderful staff support",
"comment": "I was apprehensive about taking my year-old twin daughters on their first overnight hotel stay ever, particularly to the crowded chaos of Boston Marathon weekend, but the Belvoir staff did their best to make things easier for us. They shifted our room to one that would be easier for the girls, stored our luggage while we waited for the new rooms to be available, and helped us get bottles for the girls from that luggage when the rooms took longer than anticipated. Once the room was ready, they made sure we had cribs, sheets, and towels, and helped us wrangle everything back to the car when we left. I would thank the front desk associate who checked us in specifically, but the guidelines are discouraging use of full names."
},
{
"reviewID": 1247994,
"hotelid": 995,
"userName": "Allison1020",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "seattle",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you are a light sleeper the noise level is outrageous.",
"frequencyID": 3,
"title": "Paper thin walls and LOTS of noise!",
"comment": "Upon arival in our room after a very bust day at Disneyland all I wanted to do was go to sleep. The noise in this hotel is UNBELIEVEABLE! The tv in the room above me was so loud, the rooms on each side had people in them and I could actually hear their conversations the walls were so thin. I awoke in the morning to the neighbor going to the bathroom and could actually hear him peeing. The baby near us was crying at 6:30am and it came through the vent in our room and bathroom so loud as if it was in our room. I travel a lot and this is totally unacceptable to me. If you want peace and quiet DO NOT stay here."
},
{
"reviewID": 1248002,
"hotelid": 1564,
"userName": "Mandykyns",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Halifax, NS, Canada",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great location, friendly staff, lovely pool",
"comment": "We checked into this hotel for the last 3 days of our vacation in Tampa. The staff were super friendly and helpful - we were originally given a room with 2 double beds and requested to be moved to a room with 1 bed (it was just my boyfriend and I on a romantic trip), which was immediately accommodated. Pool is lovely, large, lots of chairs and right on the river so the scenery is nice. We ordered lunch from the bar on our last day and ate poolside, it was lovely and the food was very good."
},
{
"reviewID": 1248027,
"hotelid": 3674,
"userName": "TJones",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The service is terrible.",
"frequencyID": 2,
"title": "Terrible Service",
"comment": "My family and our four young children were trapped in the elevator for 45 minutes, making us an hour late to a Rehearsal Dinner. The staff did nothing but give my children candy. No voucher or coupon, or comped room or free dinner or a drink for that matter."
},
{
"reviewID": 1248219,
"hotelid": 1137,
"userName": "John1000",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brooklyn, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Bad experience",
"comment": "We came to this hotel for a family weekend, the rooms were ok, but the service @ our meeting rooms was very bad, they didn't clean it as they agreed in contract and they didn't prepare us what they have agreed in contract, staff was very nasty, I wouldn't recommend this hotel to anyone going for a family outing."
},
{
"reviewID": 1248335,
"hotelid": 197,
"userName": "yankees13",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NJ",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "CLOSE TO ALL",
"frequencyID": 2,
"title": "PERFACT LOCATION FOR ALL ATTRACTIONS",
"comment": "MY FAMILY COULD NOT HAVE ENJOYED OUR STAY MORE."
},
{
"reviewID": 1248520,
"hotelid": 867,
"userName": "Biztraveler2012",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice staff but...",
"comment": "The hotel staff is great... but the hotel is very antiquated and the rooms are unsatisfactory for a Grandbourne property."
},
{
"reviewID": 1248607,
"hotelid": 1556,
"userName": "Hoosier",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Binghamton, NY, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It wasn't worth the price we paid for the room.",
"frequencyID": 3,
"title": "What a disapointment!!",
"comment": "Staff at check in was O.K. and location seemed to be convenient. I went to press some clothes, looked in obvious place for an outlet and couldn't find on. Found one that was partially covered by the dresser. Waited for the iron to heat, checked it, waited some more. Was ready to call front desk to tell them iron didn't work but we decided that the outlet didn't work after we crawled on the floor and under a table to another outlet. There was no room to set up ironing board at 2nd outlet, so hunted for 3rd outlet, which was behind the headboard and awkward to get to. This is when we found out why the clock was blinking when we entered the room, housekeeping couldn't use the accesible outlet so they unplugged the clock."
},
{
"reviewID": 1248990,
"hotelid": 151,
"userName": "Kristin72",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Baldwinsville, NY 13027, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location & club floor",
"frequencyID": 2,
"title": "Fantastic hotel with super location!",
"comment": "We stayed at this hotel for one night prior to going into Manhattan. It offers a fantastic location and FREE parking! They also have a free shuttle which operates every hour to the Secaucus Train Station. Just be careful on the return as the shuttle picks up at the station at 4:15 and not again until 6:45. We didn't pay attention to the schedule and ended up having to take a taxi back to the hotel. We stayed on the club floor and highly recommend it! Evening snacks (quesadillas, cheeses, crackers, fruit, cookies, soda, water, coffee, tea) were provided and were delicious and plentiful. The next morning we enjoyed the breakfast (eggs, pancakes, muffins, bagels, fruit, yogurt, juices, coffee, tea). This is a real saver as there really is no restaurants near the hotel. We also enjoyed the pool area and fitness center. The pool was very warm (really too warm) and the hot tub was relaxing. The only recommendation I have is to put rubber mats by the pool as we saw a man fall and then later my daughter fell. The tile is very slippery when wet. Overall, it is a fantastic hotel with a super location whether you are visiting NYC or the Meadowlands. We look forward to staying here in the future."
},
{
"reviewID": 1249187,
"hotelid": 421,
"userName": "Kristin72",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Baldwinsville, NY 13027, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fabulous Club Lounge",
"frequencyID": 2,
"title": "Fantastic hotel with super location!",
"comment": "We stayed here on Spring Break for 2 nights. I can't say enough about this hotel! It's location is perfect, right in the heart of Manhattan. There is a subway entrance right outside and the location made it convenient to stop by the hotel for a rest, drink, etc. We stayed on the club floor which was fabulous! The club lounge was incredible and the best we have enjoyed of any Belvoir. In the evening, there were scrumptious hors d'oeuvres (hot munchies, veggies, dip, cheese, crackers, delicious kettle chips, cookies & non-alcoholic drinks). The breakfast was incredible with assorted hot & cold cereals, a delicious variety of fresh fruit, yogurt, pastries, coffee, tea). The breakfast was available until 11 which was very convenient. And the club lounge is open 24 hours a day so you can go and grab a soda, water, tea or coffee. The coffee machine offered lattes, cappuccinos, cocoa, etc. After a long day, grab some pastries at Fluffy's one block over from the Belvoir (excellent and reasonably priced) and take them back to the lounge to enjoy with a drink. The room was remodeled and clean. The room & bathroom are small but that is standard in NYC. The beds are very comfy. We are gold members and were able to check out of our room at 4 which was very helpful. The only (almost) negative was they seem to charge to hold your luggage ($3.25 per bag). We got to the hotel in the AM and the room wasn't ready since check in is at 3, so we checked our bags but when we came to get our luggage, they didn't charge us. Overall, this is a fantastic Belvoir! We can't wait to visit again!!"
},
{
"reviewID": 1249763,
"hotelid": 232,
"userName": "Mike1234",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Connecticut, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This is an old hotel with poor service.",
"frequencyID": 3,
"title": "Dated hotel",
"comment": "I checked in to the hotel with no recognition as an BPG Gold member. The room they put me in had no hot water and little water pressure to the point where I couldnt even shower. I called the front desk and they asked if I wanted maintenance to come and \"look at it\". With an hour before I had to be at a dinner party, this was not an option. So I ended up in a tiny room with 2 double beds. Not a pleasant situation for my wife and I on a one night getaway. One other couple traveling with us had also complained about their room."
},
{
"reviewID": 1249800,
"hotelid": 94,
"userName": "JCB124",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Petoskey, MI, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff does not care about the customers",
"frequencyID": 2,
"title": "Loudest hotel I've stayed in",
"comment": "Traveling on business I knew many business travelers had stayed here. Our business in Columbus continued all weekend and soccer kids ended up flooding the hotel. The lobby was like a gym, you could not use the pool or hot tub because of the amount of kids, the kids were in the fitness center and the lobby smelled like a bar with parents getting drunk in the bar and in the lobby with their coolers of beer. The kids were playing soccer in the halls and pushing in front of you on the elevator. The staff said there was not much they could do. Also the door knob in our bathroom was broken and we asked that it would be fixed and never was. The weekend maids would not clean the room very good either. After two nights of this I would never recommend this hotel or ever stay at a Belvoir again since this must be their training."
},
{
"reviewID": 1249970,
"hotelid": 421,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "GREAT STAFF AND ROOMS",
"frequencyID": 1,
"title": "best hotel & staff",
"comment": "I STAYED IN YOUR HOTEL FOR 5 DAYS AND IT WAS ONE OF THE BEST HOTELS I HAVE STAYED IN IN A LONG TIME FROM THE DOORMAN TO THE CLEANING STAFF HELEN AT FRONT DESK WAS GREAT YOUR HOTEL WAS VERY CLEAN AND YOUR STAFF WAS VERY KIND AND POLITE AT ALL TIMES I WILL RECOMMEND TO ANYONE I KNOW TO STAY AT THIS HOTEL THANK YOUR STAFF FOR MAKING MINE & MY SONS STAY GREAT"
},
{
"reviewID": 1249976,
"hotelid": 1995,
"userName": "keith",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "oneida,ny",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Not Gold level friendly",
"frequencyID": 3,
"title": "Upgrades for Gold level member denied",
"comment": "Upon arrival I asked if there were upgrades available because I am a Gold level member. I was told I would have to pay for an upgrade because the company doesn't give upgrades anymore. He said they have replaced it with a gift, which can be points or something else. I advised him that the week before I had stayed in Richmond and received both. He said they were not following the rules. When I looked at the envelope containing my room cards it said on there that upgrades and gifts are both provided for Gold members. Sounds like some training is needed."
},
{
"reviewID": 1250023,
"hotelid": 1991,
"userName": "JohnF",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The $10 parking fee",
"frequencyID": 4,
"title": "Frog78",
"comment": "I stayed the night before they renovated, and it needed it. The lobby was really nice."
},
{
"reviewID": 1250201,
"hotelid": 1784,
"userName": "Babeurth3",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Dallas/Ft Worth",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "So close to downtown... park your car and call a Taxi. Its worth it.",
"frequencyID": 4,
"title": "BPG Ft. Worth, TX",
"comment": "Overall, fantastic customer service. Really, the only frustrating thing about my stay was the towels had an old smell to them... almost moldy?? Not sure but they did not and were not fresh."
},
{
"reviewID": 1250279,
"hotelid": 196,
"userName": "phil1",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "chicago, il",
"arrivalMonth": "3/2012",
"datePosted": "4/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This hotel was below expectations",
"comment": "The servoce at the hotel was below expectations"
},
{
"reviewID": 1250290,
"hotelid": 1557,
"userName": "Cindy01",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Dubuque, Iowa",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Clean",
"frequencyID": 3,
"title": "Great Fun Hotel",
"comment": "We stayed 1 night, love it here. Very Friendly staff. They did promise us chocolates and wine, but it was never delivered to our room. Little dissapointed, but overall a great place to stay. The front desk staff very nice, but they are understaffed I dont care for the front desk answering the phone and helping customers when customers are at the desk waiting for help. Jonny the bartender was awesomer, very friendly hard working man."
},
{
"reviewID": 1250450,
"hotelid": 881,
"userName": "PamperedMary",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Portland, OR, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Although the hotel is not new, the facilities and staff make it such a worthwhile place to stay!",
"frequencyID": 3,
"title": "Wonderful place to relax!",
"comment": "What a terrific vacation! My husband and I had a four day weekend together enjoying our Club Floor upgrade and Gold status free internet. I stayed on for another 11 days on my own and my husband will rejoin me for my final weekend."
},
{
"reviewID": 1250461,
"hotelid": 1177,
"userName": "Matt1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brick, NJ",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic views and great beds",
"frequencyID": 1,
"title": "Birthday",
"comment": "We come to stay here at least once a year for my birthday and the view ,hotel quality and people have always been great."
},
{
"reviewID": 1250462,
"hotelid": 814,
"userName": "jennd",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ashburn, VA",
"arrivalMonth": "8/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pet and Child-Friendly hotel in a fantastic location.",
"frequencyID": 3,
"title": "Excellent location, Dog and Family Friendly",
"comment": "We have stayed here twice before and are planning a return vacation for June. We are thrilled that this is such a pet and child friendly hotel with an unbeatable location. They try to keep the dogs contained to a couple floors, as to not disturb other guests but still make us all feel welcome. And, while we are usually forced to sacrifice something to bring the dog, this place is clean, well-maintained and offers everything we could want for a family vacation. I'm looking forward to seeing what the renovations bring - the kids loved the old zero-entry outdoor pool and the indoor pool was great for cool or rainy days. The staff is usually responsive but not necessarily proactive (they are skimpy with room towels but will bring more if you ask and don't offer BPG extras/upgrades, etc.). If you have a dog, it can be challenging to arrange for maid service - it would be great if they offered to set an appointment time for cleaning pet rooms. And, it would be nice if they honored some of the other Grandbourne rate specials, especially for extended stays. Everything considered, for the price, location and amenities, we haven't found a better hotel in Virginia, Maryland or Delaware that better meets our family's needs for a great beach vacation. We are looking forward to our next visit."
},
{
"reviewID": 1250664,
"hotelid": 127,
"userName": "Derek73",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Service beyond the call of duty",
"comment": "I had a recent stay at the Belvoir San Diego and Marina for a conference. On my way back to Georgia, I realized that I had left my conference materials and a phone cord in my room. When I landed I gave the hotel a call. I spoke with a gentleman in the lost and found department. Without any hesitation, he said that once he checked the room in which I had been staying that he would give me a call back. Within 30 minutes, I had a return call saying that my items had been found and that he would make sure that they were mailed to me. He even asked if they needed to be sent overnight mail! I said no, that regular mail delivery was ok. By the end of the week, I had my items in hand. By far the friendliest staff of any hotel that I have stayed in! Plan to come back to San Diego later in the year for a family vacation and will definitely be staying at the Belvoir Marina!!!"
},
{
"reviewID": 1250729,
"hotelid": 1776,
"userName": "ConventionGuest",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "An Average Stay",
"comment": "I arrived at the end of March 2012 for a convention. My stay lasted 4 nights. I called the hotel from the airport to ask about a shuttle. The person seemed quite busy and abrupt with me. There was no hotel shuttle to/from the airport, but a pay shuttle service was available ($10 per person). Check-in went smoothly. The room was nice, and I felt very comfortable. One of the curtains was broken. Internet access could be paid for by the hour or the day; however, the hourly service wasnt working. In calling the front desk, I was told it hadnt been working for some time. I spoke with the staff 5 additional times during my stay. First, to ask about a shuttle or directions to the convention center. There was no shuttle, but the person gave me walking directions. She was polite. Second, to ask about how late the shuttle ran to/from the airport. The person at the desk was unsure, and had trouble flagging down another person who knew. This other person (a head bellhop? he seemed to be someone directing other employees) seemed very rushed and didnt seem to want to be bothered. His answer was quick and abrupt almost as if annoyed. Third, to ask about local coffee shops and restaurants. It took a while to get help because employees were joking around and talking with each other one of whom was the same gentleman who seemed annoyed at my shuttle schedule question. He walked away without a word and let someone else help me. The other two times were with maids. Both of them seemed very concerned with my overall comfort they were quite pleasant to talk to. I ate at the hotel restaurant my last night. Dinner and service were great!"
},
{
"reviewID": 1251124,
"hotelid": 377,
"userName": "AngnTroy12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cincinnati, OH, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is even better in person that you can imagine",
"frequencyID": 2,
"title": "Went for Paradise and found Heaven",
"comment": "Truly an amazing hotel. My husband and I went to spend my birthday and our anniversary. We loved it. The pools, the room, the view, the food...everything was just amazing. We felt like we were at home. We came home wondering how long it would take us to financially afford bringing our kids back with us. :-) The activities at the hotel were awesome. I cant say enough great things. Centrally located with amazing views. Muhalo Belvoir Waikiki we love you!!!"
},
{
"reviewID": 1251340,
"hotelid": 1726,
"userName": "Sapphyreopal5",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Charlotte, NC",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Pretty cool place to stay",
"comment": "The hotel is overall pretty nice. Room decor is cool but not over-the-top or anything. The interior design of this hotel is really neat! Hotel staff is professional yet friendly, as the staff at any hotel should be."
},
{
"reviewID": 1251661,
"hotelid": 2003,
"userName": "Spaceman",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ottawa, ON",
"arrivalMonth": "3/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Better hotel than its category.",
"frequencyID": 3,
"title": "Better than expected",
"comment": "Having booked this hotel using a promotional offer that I could not refuse, I was not disappointed. Proximity to Balboa Park, Gaslamp, and the highway was great. The suites were a bit smaller than I was expecting but still ample for 2 people. Rooms were clean, well maintained. Free internet in lobby was great, as was the restaurant's daily breakfast - especially the omelettes. My only complaint is a common one - the cost for parking. All in all though, I'm somewhat surprised this is only a category 3 hotel."
},
{
"reviewID": 1251674,
"hotelid": 1046,
"userName": "CRBY",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Midwest City, OK",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great Location to Bricktown",
"frequencyID": 1,
"title": "Dream turned into Disappointment",
"comment": "I have dreamed about staying at the Belvoir in Bricktown our President of the United States Of America stayed there. I got what I thought was a great deal. I arrived at the hotel and was greeted by the attendant. We checked in we were given a room on the way up to the room I noticed the temp was rather hot when we arrived in the room it was miserable so we turned AC on high and went to dinner. We got to ride in a limo supplied by the hotel made us feel special. We was gone 3 1/2 hours when we returned to the room it was still on the warm side so I turned the AC on higher. Got ready for bed and thought I would watch some TV; however the remote would not work. Awoke at 4am in a sweat decided I couldn't take anymore so spoke with the gentleman at the front desk he told me to talk with management to see if they could make it right I called and asked to speak with the Manager I was given to a man that said his name was Corey no last name and I told him my story he said he would put a work order in to see if it needed repair. I would not recommend this specific hotel from my experience."
},
{
"reviewID": 1251760,
"hotelid": 83,
"userName": "Spaceman",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ottawa, ON",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location if you're going to stay in Hollywood as it's close to many different attractions such as the Walk of Fame, Universal Studios theme park, and WB and Paramount studios",
"frequencyID": 3,
"title": "Great staff",
"comment": "The hotel was as expected. The renovation shows. The lobby is sleek and modern, and though I was never in the hotel to enjoy it the main floor bar area was always a happening place. The rooms were noticeably renovated and comfortable. The staff was awesome. For the first few nights my Green Choice doorknocker (turning away maid service) was ignored, but each time I brought it up, the staff immediately added the bonus points to my BPG account. They brought up a fridge the moment one became available, and they let us use one of their landline phones to book several attractions in the area, rather than forcing us to go back to our room and pay $2 per local call to do it that way. And always with a friendly smile and a great attitude. The location of the hotel was great for us - close to Universal with a free shuttle, and close to a Metro station which provided easy access to Hollywood and also to downtown LA. I was very pleased with my stay."
},
{
"reviewID": 1251784,
"hotelid": 1391,
"userName": "DT80",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Groveland, MA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Stay on the back side of the hotel, facing the pool and golf course. The front faces the parking lot a gets more sun.",
"frequencyID": 2,
"title": "Always Near Perfect",
"comment": "This has long been a favorite resort of mine in the Phoenix area. It is just so nicely laid out and built for relaxation. I love the walking trail and use it every morning to start my day. The staff here is also about the friendliest you will find anywhere. They all go above and beyond to please the guests. The pool area is great for both kids and adults, and is so large that you never feel crowded. The 2 golf courses on site at Whirlwind Golf Club are outstanding and run by Troon Golf. The resort is a bit out of the way, south of Phoenix on the outskirts of Chandler, but it works for me. Every bit of civilization is just minutes away on Chandler Blvd, and Ray Road."
},
{
"reviewID": 1251815,
"hotelid": 814,
"userName": "Maybelle",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Northern Virginia",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff, beautiful view of ocean, and convenient to other boardwalk activities.",
"frequencyID": 2,
"title": "Newly renovated room with view of beach.",
"comment": "This specialty room had two queen beds and the decor was so restful that my guests and I wished we could stay longer. Since it's right on the beach, it's a perfect location for biking, rollerblading, etc. Although construction continued, it did not interfere with our enjoyment. We did not eat at the main dining room so cannot comment on the food. The fitness center was still under construction."
},
{
"reviewID": 1251861,
"hotelid": 828,
"userName": "tonyHapfrompgh",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Warwick, RI, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "people are great",
"frequencyID": 4,
"title": "Love the staff",
"comment": "the staff is friendly and always knows my name..From Lisa's Wednesday nights in the club lounge to Olga at the front desk, to Alex and Doreen and Melissa they all do a great job making us comfortable . I can speak for the other regulars that we feel like home when we stay there."
},
{
"reviewID": 1251930,
"hotelid": 3115,
"userName": "John63",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Indianapolis, IN",
"arrivalMonth": "3/2012",
"datePosted": "4/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great deal!",
"frequencyID": 3,
"title": "Hotel convenience and friendliness",
"comment": "We checked into the hotel about 9 P.M. and were just overnight the night before flying out of Louisville for spring break. When we checked in, I asked the front desk attendant if she knew where there was a store close by that I could get some yogurt. She immediately went in the back and came out with yogurts for my family and myself."
},
{
"reviewID": 1252139,
"hotelid": 1552,
"userName": "Sunseeker1",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Santa Rosa, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This is a two star hotel.",
"frequencyID": 2,
"title": "The carpet was filthy:(",
"comment": "This hotel definately needs attention. The carpet was filthy! I walked around in my white socks and immediately were black underneath. The bathroom floor was sticky! Yuck! I was also charged when my room was prepaid and had to ask the front desk clerk to reverse the charges and he seemed bothered by my request."
},
{
"reviewID": 1252505,
"hotelid": 713,
"userName": "and1",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "UK",
"arrivalMonth": "4/2012",
"datePosted": "4/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "good all round",
"frequencyID": 2,
"title": "very nice hotel, good location, great club facilities",
"comment": "Stayed in the club level and were delighted by the breakfast, evening supper and service provided there. The rooms were very comfortable, location excellent, the general feeling of being in a hospitable hotel environment."
},
{
"reviewID": 1252803,
"hotelid": 606,
"userName": "Lifeisgood",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Natick, MA",
"arrivalMonth": "3/2012",
"datePosted": "4/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great gift shop for sport card collecting fans.",
"frequencyID": 2,
"title": "Learned from my first stay",
"comment": "Second times a charm as the saying goes. Went for a king bed on this stay and found the bed adequate. Staff was fantastic again. Club experience ok. Ask for a Club room would be my suggestion. Gift shop is a treasure of sport pictures with autographs. Pool is great, but loud construction in pool area during a Saturday stay was hard to believe was happening."
},
{
"reviewID": 1253261,
"hotelid": 3077,
"userName": "joalee",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "4/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Overall Review",
"comment": "Staff are nice and helpful. The food is not good but the location is close to other surrounding restaurants. The water is too soft but the beds are comfortable."
},
{
"reviewID": 1287223,
"hotelid": 828,
"userName": "CGJohn",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Diamond in the Rough",
"comment": "Five weeks into a three month stay the ENTIRE staff has been more than accommodating. From the very first meeting with Lisa, Director of Sales, to the daily interaction in the club lounge with Alex and the rest of the attendants, my stay has certainly been a comfortable one to say the least. I look forward to finishing out my stay and returning again in the near future."
},
{
"reviewID": 1287758,
"hotelid": 421,
"userName": "Fredd",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Comfortable, but too much construction",
"comment": "Hammering and drilling started at 7:30 sharp every morning inside the hotel this weekend at a conference. Everything would have been great, but until they finish whatever they're doing, you won't be able to sleep past that, no matter how comfortable the bed is. Can't believe they start all that so early. Used the dry cleaning service in house..they over charged me and failed to refund me until i spoke to someone in person,then he wouldn't give me his name, only said he was the concierge...strange. The bed was great the room was super clean and they give you a free bottle of water in the fridge....seems rare these days."
},
{
"reviewID": 1288112,
"hotelid": 1495,
"userName": "GoHokies",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fairfax, VA",
"arrivalMonth": "1/2012",
"datePosted": "4/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not so great",
"comment": "I have stayed here numerous times. Most of the stays were good but I had issues on couple stays."
},
{
"reviewID": 1288294,
"hotelid": 3207,
"userName": "Tedl",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Club Lounge Service and Atmosphere",
"frequencyID": "",
"title": "This hotel has excellent service in club lounge",
"comment": "I was very pleased with the service I received from Ms. Jackie. She goes above and beyond to treat the people in the Lounge with great respect and in a friendly atmosphere. She is truly a great asset for the Belvoir Hotel."
},
{
"reviewID": 1288750,
"hotelid": 1162,
"userName": "Chris424",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great rooms and pool area",
"comment": "My family spent one award night at the end of our vacation at this hotel. The room was fantastic being a small suite and having a great balcony. My kids and I also loved the two big pools, game room and poolside bar. The location is central to Disney. The check-in staff and bartender were helpful and attentive. The only area for improvement was the food. We had a late dinner by the pool and the food was overcooked and barely edible. Overall, this hotel had excellent amenities and location given its value price. We will definitely look at returning."
},
{
"reviewID": 1288860,
"hotelid": 1497,
"userName": "reviewer2012",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you want a memorable stay, consider something else: El Convento in town was just beautiful (I had to stop by to look at it!)",
"frequencyID": 4,
"title": "Mediocre. Not recommended.",
"comment": "Hotel was disappointing. Nothing to write about. Old construction. Management is keeping it up just about enough to keep it going. Staff are pleasant enough without being helpful. Its a cash cow with the hotel regularly going full, so there is no need to make much effort (probably thanks to its strategic location opposite the cruise ship docks.)"
},
{
"reviewID": 1289163,
"hotelid": 3054,
"userName": "Bob76",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great staff, hotel needs updating",
"comment": "The staff was very friendly and helpfull. Hotel is in a great location. It just needs updating. The carpets were worn and dirty. The work out facility was not in a great location and was very tight."
},
{
"reviewID": 1289560,
"hotelid": 814,
"userName": "sweetlou22",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Terre Haute, In",
"arrivalMonth": "4/2012",
"datePosted": "4/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The food in the dining area was surprisingly good based on most hotels, which charge high prices but the quality is lacking.",
"frequencyID": 3,
"title": "This hotel is very nice!",
"comment": "The service & amenities were first rate. The staff were very friendly and helpful. In addition, the location (waterside) was awesome!!"
},
{
"reviewID": 1289937,
"hotelid": 1196,
"userName": "Nona",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Extraordinary Service",
"frequencyID": 3,
"title": "Best place to stay in LA/Pasadena area",
"comment": "While the glow of a great vacation/stay in Pasadena is still very fresh, I'd like to tip my hat to some of the very best service I have received almost anywhere for anything in a very long time. The Staff at the Belvoir Pasadena was so exemplary, truly I was sad to leave to head home. That hasn't happened for longer then I can remember!!"
},
{
"reviewID": 1291813,
"hotelid": 5607,
"userName": "Rain",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Clark, NJ, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Mediocre",
"frequencyID": 2,
"title": "Belvoir Vistana Villages Orlando Needs Improvement",
"comment": "Overall, this resort did not live up to expectations. Having stayed down the street at the Belvoir Vistana on numerous occassions, this resort was well below standards. Upon check in we informed the staff that we would need to have a late checkout (noon) upon departure. When we got to the departure date, we were informed that this is not possible. The staff was not very willing or knowledgeable about how to handle the situation. The walls/floors of the villa were very thin and you could hear everyone above and next to you. We complained to security about this, and there was little done. Overall, the resort did not meet expectations for a Belvoir/Grandbourne property. We have stayed in many of Grandbourne hotels/locations, but this did not meet standards."
},
{
"reviewID": 1329483,
"hotelid": 2003,
"userName": "RoadWarrior1",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orange County, Ca",
"arrivalMonth": "3/2012",
"datePosted": "4/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's in a great location. Three blocks from the House of Blues and about 10 blocks from Little Italy.",
"frequencyID": 4,
"title": "This hotel has a great staff",
"comment": "I have been in San Diego on business steadly for about 5 months. I can stay at several hotels but I choose this one first because the staff is exceptional."
},
{
"reviewID": 1330275,
"hotelid": 232,
"userName": "Ches0928",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Clarksburg, MA",
"arrivalMonth": "4/2012",
"datePosted": "4/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Its not worth staying.",
"frequencyID": 2,
"title": "Hotel is a Disappointment",
"comment": "It all started with check-in. I had to ask for my gift. It was one drink for 2 gold members. Then the club loung offered very little in the way of night snacks. There was no one there to keep an eye on the food and when we arrived there was just a mess. We called down to tell them there was no food, and it took the 15 min to come check for themselves and another 1/2 to bring new food. The bed was very hard, and the AC didn't work right. We just stayed in Springfield last month and it was so much better for the same category of Hotel, and not much more in points. Fitness Center outside of hotel really defeats the purpose."
},
{
"reviewID": 1331007,
"hotelid": 713,
"userName": "bapgar",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "exceptional manager",
"frequencyID": 4,
"title": "Manager of hotel exceptional",
"comment": "The manager went out of his way to make our meeting and stay great. When my rental car would not start and it was impossible to get to the airport on time, he arranged for a van to get me there."
},
{
"reviewID": 1331812,
"hotelid": 344,
"userName": "aewis",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fresno, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "4/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and wonderful staff",
"frequencyID": 2,
"title": "February/March 2012",
"comment": "I stayed at this location twice, before and after a trip to the Dominican Republic. This hotel is a standout. At the beginning of the trip, once I had gotten thru security @LAX, at 5:30 am, I realized I had left a laptop computer in the room. In a panic, I called the hotel, explained my predicament, and was connected right away to the bellhop who had assisted me earlier that morning. Mr. Williamson checked my room, and sure enough found the laptop on the bed. I hopped back on the airport shuttle bus, went back to the Gateway, where Mr. Jorge (sorry I didn't get your last name) was waiting for me at the concierge desk with the laptop. I immediately hopped on to the same shuttle and got back in time to catch my flight to Miami. What a great staff!"
},
{
"reviewID": 1331998,
"hotelid": 989,
"userName": "DaveW71",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Milford, CT, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location can't be beat!",
"frequencyID": 1,
"title": "Friendly staff - great location- modern look",
"comment": "I don't travel much so I'm not too hard to impress. My kids and I used this as a stopover before hitting Six Flags in the morning."
},
{
"reviewID": 1332619,
"hotelid": 1113,
"userName": "Knox16",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Knoxville, TN",
"arrivalMonth": "4/2012",
"datePosted": "4/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "phone costs",
"frequencyID": 4,
"title": "extra expenses",
"comment": "free parking is a plus and a charge for even 800 numbers is a real minus...even if one called 800 to book a Belvoir reservation. They need to drop this charge"
},
{
"reviewID": 1333409,
"hotelid": 3068,
"userName": "Jean",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "philadelphia",
"arrivalMonth": "3/2012",
"datePosted": "4/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "wifi is very expensive",
"frequencyID": 4,
"title": "wifi",
"comment": "our stay was for only 1 night, we were just passing thru. We needed to have wifi for route directions, and was very suprised to hear there was a $9.95 charge per day. This was the highest charge I have ever paid anywhere in the world, and for that charge it was the slowest speed I had ever experienced"
},
{
"reviewID": 1333417,
"hotelid": 417,
"userName": "lg36",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Joshua Tree, CA",
"arrivalMonth": "4/2012",
"datePosted": "4/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The club lounge floor does not have a club lounge.",
"frequencyID": 2,
"title": "Club lounge does not exist",
"comment": "When I used the extra starpoints to book a club lounge room I was told there was a club lounge with evening appetizers and refreshments and with morning breakfast."
},
{
"reviewID": 1333624,
"hotelid": 664,
"userName": "Toots",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": "",
"title": "Great Hotel. Scratchy sheets!",
"comment": "We had a wonderful stay for the most part. The staff met all our needs, the room was great, the staff helpful and skilled. However the sheets on the beds are very scratchy and rough. I couldn't wait to get back to my own bed for a good night's sleep. Why would a hotel of clearly such high standards put cheap sheets on their beds?"
},
{
"reviewID": 1334116,
"hotelid": 1703,
"userName": "Bill16",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great hotel with one serious lapse",
"comment": "I hate to criticize the hotel when so much about the facility is quite outstanding. The lapse involves insufficient telephone staff. In dialing the operator to call another hotel guest, I was put on an endless recording that someone would be with me shortly. After 5 minutes of waiting several times on different days, I simply gave up. In 45 years of frequent business travel, I have never experienced this problem anywhere. This needs the hotel management's attention."
},
{
"reviewID": 1334296,
"hotelid": 1569,
"userName": "points44",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location great",
"frequencyID": 2,
"title": "staff was outstanding",
"comment": "we were their a week. The staff was great and explained and suggested things to do and tours how to go about getting to places and setting up car rental and pickup to airport when ready to leave. The only two things I would suggest is either bigger waste baskets or more of them, and microwave. Not always convenient to go out to get something and also saves a little money to be able to heat things you can pick up at store for late night or anytime. If staying a week it helps to be able to do things like that to save a little so you can do other things. But other than that we had a great time would stay again ."
},
{
"reviewID": 1334546,
"hotelid": 460,
"userName": "Allie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Colorado Springs, CO",
"arrivalMonth": "3/2012",
"datePosted": "4/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent central location.",
"frequencyID": 3,
"title": "Great Location",
"comment": "I recently stayed in this Belvoir for a girls trip to Seattle. I was very pleased with the location. We were able to walk to all the places downtown had to offer. We rented a car so that we could go do some sight-seeing outside of the city. The one complaint about this hotel I have is the 44.00 a day parking fee. This is steep. Next time I would not rent a car to avoid this charge. Guests of the hotel should pay a discounted rate."
},
{
"reviewID": 1334624,
"hotelid": 1135,
"userName": "casamia",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Beautiful hotel, service needs work",
"comment": "The hotel is in a good location, walking distance to Main Street in Santa Monica and the beach. The hotel itself is beautiful, modern and recently updated. We made an BPG reservation for a double room and due to status and the fact that we were traveling with kids were updated to a fabulous suite, newly renovated, modern with a king bed, pull out sofa, fabulous view and tiled jacuzzi on the balcony. The hotel has a nice pool right off the bar. It's a bit small with no bathrooms/changing rooms nearby (you need to walk through the bar to get there) but it's quite nice. While the hotel was lovely, service still needs work. The staff when we checked in was quite nice. Our room was upgraded but we were asked to wait until 5:30 for our room to be ready because the pipes in the original room we were slated for weren't working due to construction. We spent the afternoon at the pool but bar/food service was slow and not especially friendly. Net-net, we'd definitely go back and our experience wasn't nearly as bad as previous reviews but they hotel needs to focus on service in order to start earning better reviews overall."
},
{
"reviewID": 1334727,
"hotelid": 198,
"userName": "pamela19",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "nashville",
"arrivalMonth": "4/2012",
"datePosted": "4/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Kind staff",
"frequencyID": 2,
"title": "Question about curtains",
"comment": "I was confused the room had only sheer curtains as the main curtains and the darken curtain were only on the side. So we felt we lacked privacy as we could see clearly across the hotel to the other side. Can you explain. You couldn't change your clothes in the room without exposure"
},
{
"reviewID": 1334796,
"hotelid": 177,
"userName": "CRBY",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Horrible House Keeping",
"frequencyID": 2,
"title": "Disgusting",
"comment": "I can't believe they let people stay at this place it is utterly filthy. I had to change rooms three times and each time the room was more disgusting. The sheets were not washed the last guest hair was still in the bed as well as in the shower. Nothing had been wiped down, I spent quite some time wiping the nightstand, table, bathroom, etc, down. The doors in room as well as in the hall way were heavily marked up and stained and looked very insecure. They were so many things wrong with this place if i mentioned them all it would take up the whole page. the short of it..... It is not worth it. The place is old and dirty, the pictures you see online are not what you will get save your money and nerves."
},
{
"reviewID": 1399920,
"hotelid": 353,
"userName": "pleaseremodel",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Needs a remodeling",
"comment": "The rooms, hallways and lobby areas really need to be updated. The place looks old especially the rooms. The bathroom mirrors were not high enough for me to see my face while standing at the sink and there were big rust marks in the shower where a handicapped handle was removed. I thought the staff was really helpful and professional."
},
{
"reviewID": 1399924,
"hotelid": 664,
"userName": "Amy41",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and rooms are nice!",
"frequencyID": 2,
"title": "I will be back!",
"comment": "I loved staying here! The room was clean and spacious. The amenities were great, and I loved the service at the beach and pool area! Everyone was friendly and helpful."
},
{
"reviewID": 1448323,
"hotelid": 421,
"userName": "Jackie71",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "West Hartford, CT, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great location",
"comment": "Rooms are on the smaller size. We had two full size beds in our room and they were small for two adults. The room for two adults and 2 children was tight."
},
{
"reviewID": 1477344,
"hotelid": 1317,
"userName": "Hortons",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ohio, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Good staff Needs updated",
"comment": "Great service! The pool area needs work though. Hot tub was no even full or hot and the pool needs work. Also need to invest in a new transport shuttle. It has no seat beats. Not very safe."
},
{
"reviewID": 1484143,
"hotelid": 353,
"userName": "Haitham",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fl",
"arrivalMonth": "4/2012",
"datePosted": "4/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Good location, very helpful staff",
"comment": "I stayed here couple of days ago, it is huge but nice property, convenient location to the convention center and close to Bourbon st. good platinum recognition on a very busy weekend with two big conventions in the city. I was upgrade to an executive suite on the 27th floor, club lounge selection are descent. I would definitely come back."
},
{
"reviewID": 1485358,
"hotelid": 1177,
"userName": "Sturgis5",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "MA",
"arrivalMonth": "4/2012",
"datePosted": "4/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean, safe, comfortable hotel",
"frequencyID": 2,
"title": "Family friendly",
"comment": "I have always enjoyed Belvoir properties, but this one exceeded my expectations. Beautiful view in a great location. Easy transportation, helpful front desk staff and great pool hours for the kids. Dinner at the hotel restaurant was fabulous..the waiter was so attentive and our meals were delicious. The walkway at the river was a great place to relax outside. Couldn't have been better."
},
{
"reviewID": 1488342,
"hotelid": 33,
"userName": "Tina516",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's located next to Maryland's largest mall.",
"frequencyID": 2,
"title": "Great shuttle driver!",
"comment": "I wanted to give a special shout-out to Greg, the driver of the hotel's shuttle. He was so professional, courteous, personable and accommodating. I chose your hotel for its close proximity to the offices of Baltimore Research and your free shuttle to and fro. And the shuttle service was beyond my expectations. Three cheers for Greg!"
},
{
"reviewID": 1488470,
"hotelid": 127,
"userName": "Chicagogirl",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "san diego",
"arrivalMonth": "4/2011",
"datePosted": "4/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "parking expensive - double teaming with valet / near nothing need a vehicle to do anyting / slow kitchen, but good service",
"frequencyID": 3,
"title": "3 night time share certificate",
"comment": "good quality expensive food - very slow kitchen service and wait staff was forced to apologize. this was not a \"friendly\" long weekend, just expensive"
},
{
"reviewID": 1527671,
"hotelid": 1115,
"userName": "BelvoirNeverAgain",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Yellowknife, NT, Canada",
"arrivalMonth": "4/2012",
"datePosted": "4/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The carpets are filthy and management seems not to care.",
"frequencyID": 3,
"title": "Carpet in room is filthy",
"comment": "The carpet in my room was absolutely filthy, with a large wet spot underfoot near the desk. Upon advising Guest Relations of the problem I was offered a free breakfast - not at all an acceptable response considering my concern was with the unhealthy condition of my room. As well, I could clearly hear entire conversations of the couple next door. I would never, ever recommend this hotel to anyone wishing a clean, quiet rest."
},
{
"reviewID": 1532681,
"hotelid": 1162,
"userName": "TATO",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Juan, Puerto Rico",
"arrivalMonth": "4/2012",
"datePosted": "4/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location. Renovation of hotel room and areas are great",
"frequencyID": 4,
"title": "Great hotel, need improvement at pool area",
"comment": "I can say all was good, specially at front desk with Rep. Iglesias she took care of me and others while I was there with excellent service."
},
{
"reviewID": 1538133,
"hotelid": 3616,
"userName": "Jea666",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "4/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Nice experience overall!",
"comment": "Great Mordern and CLEAN rooms, hotel staff was friendly and with the exception of one night in the hotel restaurant they kept us waiting at the table in a mainly empty place and forgot we were even there. The server did appologize and we where satisfied. The food is very good even if alittle pricey - Desserts are excellent!"
},
{
"reviewID": 1538655,
"hotelid": 670,
"userName": "sdman36",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "BPG Recognition was poor, the worst of any Grandbourne property I have stayed at.",
"frequencyID": 4,
"title": "I did not expect this poor BPG Recognition",
"comment": "When you walk in the lobby, there is a big sign about the \"new better\" BPG program. I have stayed here once before the difference between the two stays was Night & Day."
},
{
"reviewID": 1539483,
"hotelid": 995,
"userName": "KJL3000",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Keep getting worse: stay at another property",
"comment": "This was my second stay since last December. Requested for Gold BPG late checkout and got reluctant 2pm approval from front desk. Kept do not disturb tag on the door. Regardless, house cleaning knocking on the door starting at noon. Then even housekeeping manager waiting at the door from 1:30pm till I walk out at 1:50pm, giving the most nasty stare for not leaving early as if I was a criminal. The worst experience ever. Brought back the bad memory of seeing cockroaches in the bathroom last December stay. Mistake I will never make again. Highly recommend not staying at this property."
},
{
"reviewID": 1539509,
"hotelid": 1776,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Denver, CO",
"arrivalMonth": "4/2012",
"datePosted": "4/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Highly Recommended",
"comment": "I would recommend this hotel to anyone traveling to Philadelphia, whether it be for business or fun. The rooms were clean, the location was perfect, and the entire staff most helpful with any request. I have read some other reviews, and disagree with most of their comments. I am the type of person that cares less about whether or not the bathtub is a jet-stream or if the room has fancy amenities. When I travel, I like to enjoy the city and the company I am with, and this hotel helped me do exactly that. The location provides easy access to all of Philadelphia, by foot or by subway. The staff go above and beyond by providing suggestions and answering any question that one may have, making sure your stay is enjoyable. Also, the room was perfect for a relaxing evening and quality sleep. I will definitely stay here again."
},
{
"reviewID": 1540319,
"hotelid": 756,
"userName": "Colonel",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 0,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Marlborough, MA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff should at least try to meet the guest expectation.",
"frequencyID": 3,
"title": "Mr.Colonel",
"comment": "Book on line for a king size bed but when I register at the front desk they told me that my room was ready. When I entered the room, the door was open and a towel on the front door. Suprisingly, instead of a king two small beds was selected for me. I went back to the lobby to clarify the misunderstand. The gentleman told me that is all they have. I told me that I was more willing to extra for a better room. He made wait for almost one hour. I check out at 10:15pm and requested for a receipt. He said that he cannot provide me one but he will e-mail it me. At 12:30am I received the invoice said the I checked out at 3:40pm."
},
{
"reviewID": 1540357,
"hotelid": 3052,
"userName": "eliza9675",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Helpful staff!",
"frequencyID": 3,
"title": "Great location and helpful staff!",
"comment": "The location of this hotel is great! The subway station is directly behind the hotel and the staff gave such great directions regarding the subway that I felt like a pro by the time I left. The concierge was so helpful! I basically ran down a list of everywhere I wanted to go and he mapped it out for me. There was lots of shopping just a block from the hotel as well as some inexpensive pizza/bagel places next door."
},
{
"reviewID": 1540840,
"hotelid": 91,
"userName": "melonfamily",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Charles Town, WV, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "THe maintenace and food personnel were very pleasing and caring.",
"frequencyID": 2,
"title": "Gold Member",
"comment": "The hotel was conveniently located for our needs as we need a place for 8 days. Upon arriving we were provided a room on the 6th floor which apparently did not have the AC unit running. We turned on the air unit only to have it blowing hot air although we had adjusted the temperature to 68 degrees. After about 30 minutes in the room only warm air was blowing, we called the front desk and advised them of our problem and they stated that it would be taken care of prior to our return that evening. My wife and I arrived around 3am that morning only to find the room at around 90 degrees plus. We contacted the front desk once again to voice our concerns and we were placed in another room. We adjusted the temperature in this room to 70 degrees only to find out that the hotel had control over the AC units independently and warm air was still blowing. We woke up about 10am that morning and my wife was showering, she rotated the water temperature handle only to have it get stuck on her in the hot mode and she quickly wrapped the shower curtain around her to avoid scorching. I immediately went to the front desk and asked for the manager as this was getting frustrating having issues with each room we were placed into. The manager sadly to say did not show any remorse to what was happening to us only that she would send someone to take care of it. The manager was a tad bit prudent so I contacted BPG customer service who managed to take care of the situation for us. We were provided with some hotel comps and a 7th floor room. I recommend this hotel seek better ways to improve its management staff as this was a true let down of the Belvoir Hotel name. I would not venture to come back to this hotel. By the way we moved 3 times in this hotel, my arms were getting rubbery from all the packing and unpacking."
},
{
"reviewID": 1540859,
"hotelid": 995,
"userName": "GrandpaR",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Valued Convienence",
"frequencyID": 2,
"title": "Great Stay",
"comment": "I brought my \"almost 5\" year old grandaughter for a visit to Disneyland. The Belvoir Anaheim was a perfectly, affordable alternative the costly Disney properties. It has all the amentities kids and adults need. We loved the pool area. Every employee at the hotel was helpful and courteous and made us feel welcome."
},
{
"reviewID": 1548130,
"hotelid": 421,
"userName": "mbear60",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Red Hook, NY 12571, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "WiFi internet service is not free.",
"frequencyID": 2,
"title": "Great location. Get out of your room!",
"comment": "The location is fantastic. I paid extra to stay in one of the newly renovated \"upgrade\" rooms. It was nicely furnished, meticulously clean, and wonderfully quiet. Even so, the upgraded room was small and the bathroom was very small - youll want to get out on the town as soon as possible. The staff accommodated my request for late arrival and late check out without hesitation. The elevators are amazingly fast."
},
{
"reviewID": 1579520,
"hotelid": 1991,
"userName": "RogerD408",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Bay Area, CA",
"arrivalMonth": "4/2012",
"datePosted": "4/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Follow up any promisses made.",
"frequencyID": 4,
"title": "Nice Stay, but...",
"comment": "Booked a point stay here early April, was told the only rooms available were double bed club level and 5500 points. Got to the property and asked about a king and there was one available but it wasn't club level. Asked for the 1500 extra points to be refunded and told that would be done. However, the 1500 points never got posted. Attempted to contact property using their email link posted on their web page and no response. Contacted BPG and they adjusted my account within minutes! Never any response from the property."
},
{
"reviewID": 1579918,
"hotelid": 1703,
"userName": "SDPG412",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Tucson, AZ",
"arrivalMonth": "4/2012",
"datePosted": "4/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location, mediocre room and service",
"frequencyID": 2,
"title": "Good location, Small Room",
"comment": "Location is good - close to all downtown locations and cabs readily available."
},
{
"reviewID": 1580110,
"hotelid": 992,
"userName": "DBeck",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Indiana, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "This hotel has great access to UPenn",
"comment": "This hotel was situated next to the UPenn campus so visiting the school is super easy. Hotel staff was very friendly and helpful when answering all types of questions about the area. Garage attached to hotel very helpful in a city where parking is difficult. Rooms were clean and well stocked. Computer in each room with wireless access available too. If you have any \"special\" questions be sure and ask for Vinnie .... he is great!"
},
{
"reviewID": 1580719,
"hotelid": 713,
"userName": "Robbo",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Quality of the facility and staff",
"frequencyID": 2,
"title": "Wonderful facility and staff",
"comment": "Stayed in room 701. The air compressor for the AC unit was quite loud and needs to be examined. As usual everything , with this one exception, was marvelous. We always enjoy our visit to this facility."
},
{
"reviewID": 1580901,
"hotelid": 127,
"userName": "Sulo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ontario, Canada",
"arrivalMonth": "3/2012",
"datePosted": "4/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very close to the airport. Nice location by the water.",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "Stayed one night pre cruise and was very happy with our room and the service from the front desk. Rooms are large and nicely laid out. (Bay Tower)"
},
{
"reviewID": 1580919,
"hotelid": 3620,
"userName": "Allen38",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tampa, FL",
"arrivalMonth": "4/2012",
"datePosted": "4/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Get a room facing the golf course, great view each morning.",
"frequencyID": 2,
"title": "Consitently good service",
"comment": "This was my 5th stay at the Belvoir Miami Airport this year. Overall it was an excellent stay. The only issues I had were the lack of BPG recognition at check-in, I have been a platinum member for 2 years yet their computer system still has me as a gold member which requires me to alert them to my status so I can access the club lounge. Additionally, this is the first time I have stayed here that I was not put in an BPG Room. Not sure what happened but the room was nice only issue was not getting my bottled water everyday, but with club access it wasn't that big of a deal. The staff here do a great job for the most part. The valet and luggage service do a great job. The front desk staff could do a bit better, but overall it is a great hotel. I can't wait for the new club lounge to be finished."
},
{
"reviewID": 1581390,
"hotelid": 417,
"userName": "UnhappyInCali",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Never sign a contract, there are no queen size beds in the double rooms, no laundry room on site.",
"frequencyID": 2,
"title": "This hotel is disappointing",
"comment": "The beds are small and the rooms have neither microwaves nor refrigerators. Beware of the Hot water-it gets very, very hot. This facility does not have a laundry room. During my visit, the elevator broke often. No towels were available in the pool area. The lower level staff is great, but the sales director & executives should get some customer service training. Because of them, I will never stay at a Belvoir again. They made me feel as if our group was an inconvenience to the Belvoir Cerritos."
},
{
"reviewID": 1581472,
"hotelid": 205,
"userName": "ABS13",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great renovated public spaces and rooms",
"frequencyID": "",
"title": "Excellent Renovation",
"comment": "I used to stay at a competitor brand a couple exits off the airport due to the condition of the hotel, but now after the renvation this is my CLE hotel - I also stay here even if my business is downtown to stay loyal to the Grandbourne brand (I am multi-year platinum). Great job."
},
{
"reviewID": 1581704,
"hotelid": 127,
"userName": "dakine",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nice Marina View",
"frequencyID": 3,
"title": "needs improvement",
"comment": "1. Front Desk failed to inform me about the \"Make a Green Choice program\", when I called them, it was too late to participate. They also put a flyer on the bed for the program, but failed to put it in both of my double beds. I happen to sleep on the other bed with no flyer."
},
{
"reviewID": 1582385,
"hotelid": 828,
"userName": "Mike25",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Can't beat it for the price",
"comment": "Great value! Hotel is clean, staff is helpful, rooms are comfortable. Great BPG recognition."
},
{
"reviewID": 1582534,
"hotelid": 1162,
"userName": "steve27",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Charlotte, NC",
"arrivalMonth": "4/2012",
"datePosted": "4/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This hotel was not BPG \"friendly",
"frequencyID": 3,
"title": "vacation visit",
"comment": "We stayed at this hotel for one night upon arrival in Orlando for a week's vacation. We needed one night to stay over before checking into our resort. The hotel was very clean and the rooms were top notch. The fitness center was very clean and the equipment was in very good condition. The cleaning staff does a great job at this location. The staff in the lobby were not what I would expect from Belvoir. We were charged $20.00 to park our 2 vehicles after we already paid $20.00 for a \"resort useage fee\" as an BPG member. I asked why I was being charged $20 for parking after I already paid $20 for \"resort useage fees\", and they said, \"That $20 gets you internet, a bottle of water and getting to use the fitness center.\" I then asked for a late checkout as an BPG member since we could not check into the resort until late afternoon. The lady at the counter told us she would allow us to stay until 2pm instead of the 3pm that I requested and said, \"I am sure they will have a room available for you by then.\" I explained to her that the resort check-in was not until 4pm, and she said that 2pm was all she would do. They then de-activated our room keys at 12:00 noon. The hotel staff here seems to not want any business from BPG members the way we were treated. The hotel as a whole is very nice and a wonderful location, but if you are an BPG member, do not expect to receive a very warm welcome or any accomidation from this hotel. I was very disappointed and do not plan to return to this hotel because of it. This is the first Belvoir hotel that I have stayed at in 10 years that I was treated so unwelcomed by the staff and therefore by the company. I truely hope that this is not the \"new\" Belvoir experience since this hotel has just been upgraded and remodeled. I hope it is an exception to the norm in the future because we love Belvoir and use it often. If you are looking for a nice hotel and want to spend money on resort fees, parking, and renting pool chairs, this is the place to go. If you are looking for a hotel and trying to use BPG benefits, it is the wrong place to go. I really hope this hotel becomes more BPG friendly because based on our stay this week, it is not."
},
{
"reviewID": 1582668,
"hotelid": 3054,
"userName": "Kyria272",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location and do not wear jeans when checking into this hotel, business or professional attire is a must!",
"frequencyID": "",
"title": "Hotel Recommendation",
"comment": "My room had screws coming out of the lock on the door, out of the plate on the shower, and was surprised by the lack of conversation by the hotel staff. My co-worker & I felt like we were looked down upon and the hallways, well, I'm hoping it's being renovated. The location was great, as was the view, however, I will not stay at this hotel, especially having to pay $25.00 for parking."
},
{
"reviewID": 1583020,
"hotelid": 1047,
"userName": "TJ29",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor restaurant service / food",
"frequencyID": 3,
"title": "Unsatisfactory restaurant",
"comment": "The Belvoir Suites at the Philadelphia Airport provided me a spacious and comfortable clean room. I have no complaints."
},
{
"reviewID": 1583192,
"hotelid": 2011,
"userName": "platinumguest",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "hard to get to and staff is no help",
"frequencyID": 4,
"title": "not a business hotel/terrible shuttle service",
"comment": "This hotel is located in the Washington DC suburbs and connects to the city via hotel shuttle. When I called I was told the shuttle operates every half hour up to 9:30 pm. When I arrived at the Greenbelt metro station, I called and was told that the next shuttle wasn't until 9:00. The driver arrived early, but told me that someone had scheduled pick up at 9:00 or he wouldn't be there at all, and we had to wait until 9:00 before he would drive me to the hotel. It took one hour to get from the metro stop to the hotel. Upon arrival, I asked about the shuttle in the morning and found out it was already booked and the earliest I could get a ride to the metro was 9:00. The manager promised that she would be there in the morning and would find a way to get me to the metro at 7:00. When I went down early (after checking out the club lounge with the worst breakfast options ever, and it didn't open until 6:30) the manager was not on premises and I ended up sharing a taxi with another stranded working guest and our own additional expense. If you need to go to work, this hotel will not be able to help you. There were a lot of visiting young people around and it seems to work for them. The room was actually very nice with standard good Belvoir bedding, but the service was terrible."
},
{
"reviewID": 1583247,
"hotelid": 1725,
"userName": "Rachel18",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Maitland, Florida",
"arrivalMonth": "3/2012",
"datePosted": "4/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "IF YOU BOOK A ROOM DON'T BE SO SUPRISED IF THEY DO NOT HAVE THE EXACT ROOM AVALIABLE.",
"frequencyID": 1,
"title": "THE HOTEL STAY WAS GREAT BUT...",
"comment": "I BOOKED A 2 NIGHT STAY IN JACUZZI ROOM WITH THE PAYMENT OF A GIFT CERT. WHEN I ARRIVED THEY INFORMED ME THAT THEY HAD NO JACUZZI ROOMS AVALIABLE. I WAS VERY UPSET, SO HE UPGRADED ME TO A 2 BEDROOM SUITE. I DID NOT NEED A 2 BEDROOM SEEING THAT IT WAS JUST MY HUSBAND & I. HE SAID THAT WAS THE ONLY THING HE COULD DO, HE WAS RUDE. THE ROOMS WERE VERY CLEAN BUT NOT COMFORTABLE !ALTHOUGH I WOULD RECOMMEND THIS HOTEL, THEY JUST AGGRIVATED ME VERY MUCH. I WOULD NOT STAY IN THIS HOTEL AGIAN. THE POOL & GAME ROOM WAS GREAT !"
},
{
"reviewID": 1583479,
"hotelid": 1391,
"userName": "Daisy1000",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Madison, AL, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Bring a mini vac.",
"frequencyID": 2,
"title": "Disappointing, not a great value",
"comment": "I checked in late and found a pair of dirty underwear in the bathroom and pretzels on the floor. I was too tired to deal with it that night. I indicated that I did not need fresh linens each day, but at most hotels they will still take out the trash and straigten up. Nope, had to take out my own trash, clean up the pretzels, etc. I was pretty busy, so thankfully did not spend much time at the hotel."
},
{
"reviewID": 1583611,
"hotelid": 802,
"userName": "Susan14",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Concord, North Carolina",
"arrivalMonth": "4/2012",
"datePosted": "4/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful hotel and Excellent service",
"frequencyID": 3,
"title": "Excellent Hotel !",
"comment": "The hotel and staff were excellent in all area's. Best service we have ever received at any hotel, staff went out of their way to satisfy our needs, especially Vince at the front desk! I do agree with some of the other reviews that the water pressure could be much better in the shower. We will be back!!!"
},
{
"reviewID": 1583727,
"hotelid": 350,
"userName": "FrequentTraveler01",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It nickels and dimes you for services that would be complimentary at other hotels.",
"frequencyID": 4,
"title": "Not as luxurious as titled.",
"comment": "I felt that there were some good qualities, but I must admit that it did not live up to my expectations as a frequent traveler with discriminating tastes. I felt the staff were not very friendly. They nickeled and dimed me for WIFI and parking. They did not have room accommodations, such as a microwave or any extra outlets for my electronics; I had to unplug lamps. I must admit that I will look elsewhere during my next trip to Anchorage...disappointing. Especially with Belvoir being my first choice in hotels."
},
{
"reviewID": 1583771,
"hotelid": 1196,
"userName": "wahine808",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California",
"arrivalMonth": "4/2012",
"datePosted": "4/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Front Desk",
"comment": "Associates need to be more Friendly, it was OK stay."
},
{
"reviewID": 1583929,
"hotelid": 102,
"userName": "Brandon17",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The water slide is a lot of fun for all Young and Old!",
"frequencyID": 2,
"title": "Great service and amenities",
"comment": "We came to Phoenix for an event and decided to pick this hotel based on the amenities. We found the staff to be very friendly and accommodating. The water slide was a blast, and the food was delicious"
},
{
"reviewID": 1584229,
"hotelid": 115,
"userName": "Raynewriter",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Louisiana",
"arrivalMonth": "4/2012",
"datePosted": "4/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's a big place!",
"frequencyID": 2,
"title": "Great staff!",
"comment": "The staff gets an A+! Parking is convenient as there's a parking garage connected to hotel. The hotel's interior could use some upgrades...new carpet, updated bathrooms, decorating etc. There are currently some renovations underway, but I'm not sure what exactly they are. With that said, this would be a very nice place to have a reunion, pageant, reception, etc."
},
{
"reviewID": 1584441,
"hotelid": 3089,
"userName": "Gonzi",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean, Quiet, Comfortable, but unreliable Wi-Fi is a hinderance",
"frequencyID": 1,
"title": "Decent Hotel. Wi-Fi was Sub Par",
"comment": "The hotel was decent. Comfortable, Clean Room. Nice bed. Nice Flat Screens in the rooms."
},
{
"reviewID": 1584926,
"hotelid": 989,
"userName": "Steve0303",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "NY",
"arrivalMonth": "4/2012",
"datePosted": "4/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great gym",
"frequencyID": 3,
"title": "Pleasant stay",
"comment": "Nice building, good location, excellent gym, friendly staff"
},
{
"reviewID": 1585133,
"hotelid": 1495,
"userName": "plantureux",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "don't expect anything special....which is sad for a Belvoir property",
"frequencyID": 3,
"title": "Not a Happy experience",
"comment": "Receptionist unhelpful.- can't give me a straight answer about where to park (\"anywhere - it's all the same\"), nor a clarification on what/where the \"Club floor\" is (\"it's the Club floor\"). I requested a Non-smoking Kind bed, with NO down bedding. Room reeked of smoke and there was down bedding. Told there wasn't any other rooms available - then (after an hour and half) they \"found\" one two doors down. Spent the night under 2 sheets and a TWIN blanket because there were NO non-down bedspreads?? The maid was the only helpful person."
},
{
"reviewID": 1585294,
"hotelid": 1991,
"userName": "ValF",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Angelo, TX",
"arrivalMonth": "4/2012",
"datePosted": "4/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "New wifi and parking charges.",
"frequencyID": 2,
"title": "Beware of new charges",
"comment": "I visit Dallas monthly and almost always stay at this Belvoir. While the new remodel of the lobby is very nice, the rooms are unchanged and they now charge $10 to park overnight (free prior to remodel) and $12.95 for wifi PER 24 hours(also used to be free). When will hotels stop nickel and diming their guests? There is NO OTHER parking option at this hotel so why do they not just include that in the price?? I will not return on principle alone."
},
{
"reviewID": 1585467,
"hotelid": 430,
"userName": "MaryColorado",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Nantucket, MA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great pool and fitness center.",
"frequencyID": 4,
"title": "Bumpy stay",
"comment": "Have stayed here several times due to the great location and pool/fitness facilities, but this stay was a bumpy one."
},
{
"reviewID": 1585571,
"hotelid": 828,
"userName": "GJP1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Near I95 the airport and restaurants. Free parking.",
"frequencyID": "",
"title": "Excellent Service",
"comment": "I highly recommend this property based on its location and well trained staff. The rooms are larger than average and the front desk, restaurant and club lounge staff are very good. The staff are as good here as any of the Grandbourne properties I have stayed at around the world."
},
{
"reviewID": 1599190,
"hotelid": 992,
"userName": "krcohen",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great hotel",
"comment": "Great hotel with very friendly and helpful staff. Great location for USMLE Step 2 CS test taking."
},
{
"reviewID": 1599462,
"hotelid": 1236,
"userName": "Jerseygirls",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NJ",
"arrivalMonth": "3/2012",
"datePosted": "4/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hospitality",
"frequencyID": "",
"title": "Great vacation",
"comment": "We had such a great stay at the hotel can't wait to return. Staff so friendly and helpful. Thanks to Shannon and Miles for over the top service."
},
{
"reviewID": 1642612,
"hotelid": 1998,
"userName": "Mariamar",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Panama",
"arrivalMonth": "4/2012",
"datePosted": "4/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "La informacion sobre el trasporte al aeropuerto es inexacta",
"frequencyID": 3,
"title": "Transporte aeropuerto informació® ©nexacta",
"comment": "El transporte del y hacia el aeropuerto se debe solicitar la pagina web anuncia que el servicio del y hacia el aeropuerto se presta cada media hora."
},
{
"reviewID": 1790622,
"hotelid": 1135,
"userName": "Bobny",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is extremely dark.",
"frequencyID": 4,
"title": "too much disappointment",
"comment": "We have probably stayed at this hotel 6 or 7 times and I think it is time to move on. Upgrades based on gold status seem to have disappeared. We stayed two straight weekends in April and did not receive an upgrade during either stay. One of the few Grandbournes properties where this seems to be a problem and not nearly one of the better hotels or locations, so not sure why this is such a problem. The staff was very nice except for one young lady at the front desk who lectured me on self-parking. Service was good at the bar the first night, but the second night when it was crowded, we left after 20 minutes at a table when the waitress just walked by ignoring us. Bell service and the parking team were great, and through no fault of theirs, self-parking was not available either Saturday as there was an event each week. One week the parking was waived, the other it wasn't. Finally, I was charge full point value while the fitness center was closed and there was construction next to the hotel and work going on in the hotel."
},
{
"reviewID": 1828744,
"hotelid": 377,
"userName": "Lisa11",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Queensland, Australia",
"arrivalMonth": "4/2012",
"datePosted": "4/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This is the only hotel you should consider staying at when in Waikiki",
"frequencyID": 3,
"title": "We Will Be Back",
"comment": "Boy did we have a great time. You know a hotel must be good when they are booked out on certain dates you want to stay there. Our family of 4 wanted to stay 12 nights but it was Easter so probably a busier time. At first there was a period of 3 nights we would have to go and stay elsewhere because they were fully booked but I checked a couple of times and in the end I was able to get the whole 12 nights here and I am so glad. We had 2 ocean front rooms booked so the teenagers could have thier own room and we all had a little more space from each other. We had an interconnecting door which was great because we only closed it at bedtime and every other time we were in the rooms it was like we were all together anyway. We honestly could not complain about anything during our stay. We were happy with the rooms on the 19th floor overlooking the infinity pool which was great. The ocean looks so blue and amazing when you look out. At night you can kick back on the balcony and listen to the music below or watch the firedancer show. Beds are so comfy and the hotel staff are so friendly always saying aloha as you pass them in the hallway. The staff at the travel desk are so helpful in booking or reconfirming any day tours. We loved the fact that the hotel was right on the beach and also so close to walk to the shops. This was our first overseas holiday and I am so glad we chose to spend all our nights at the Belvoir Waikiki. Make sure you try the freshly baked cookies from the cookie shop. We were there nearly everyday as we fell in love with the choc chip cookies. After seeing where some hotels are located in proximity to the beach and shops I know that I booked the best place to stay. We really could not fault our stay in any way and we know we will return for another relaxing break in the near future."
},
{
"reviewID": 1829107,
"hotelid": 760,
"userName": "heidi65",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "RI",
"arrivalMonth": "4/2012",
"datePosted": "4/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great overall atmosphere!",
"frequencyID": 2,
"title": "Overall perfect vacation",
"comment": "We have never been as pleased with everything as much as we were here! The staff was great the hotel was great and very clean. We were treated like family and were remembered when we came through the lobby. Key West in general is just a great vacation and the Belvoir has the best location. The shuttle service is a great plus, and yes Mr. Ed is a sweetie. Make your next vacation at the Belvoir in Key West. You won't be dissapointed!"
},
{
"reviewID": 1829818,
"hotelid": 347,
"userName": "Happy2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wisconsin, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean and comfortable",
"frequencyID": 3,
"title": "First Stay",
"comment": "This was our first stay and we could not be more pleased. Very comfortable bed, nice pillows, modern furnishings, Starbucks coffee in the room. Excellent dining and a mall is located across the parking lot. Excellent all the way around."
},
{
"reviewID": 1829865,
"hotelid": 606,
"userName": "Stev0",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "New England",
"arrivalMonth": "3/2012",
"datePosted": "4/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Poor internet service",
"frequencyID": "",
"title": "Internet Service",
"comment": "I have stayed here 8 times over the past 2 months. Overall good experience. 2 major issues."
},
{
"reviewID": 1846779,
"hotelid": 166,
"userName": "ronton",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Calgary, AB, Canada",
"arrivalMonth": "4/2012",
"datePosted": "4/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Good stay, Thanks!",
"comment": "Sometimes it is just the little details that make all the difference. I stayed here for one night while passing through Philly, and the stay was good. I would have rated it a 4/5, front desk people were good, valet door people were great,club lounge was ok (could use improvement) but what converted it to a five was the housekeeping staff who all greated me very warmly (5 or 6 of them) the next morning and again as I was leaving. It left me witha smile on my face for the rest of the day. Thanks!"
},
{
"reviewID": 1847746,
"hotelid": 1725,
"userName": "apple2",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "South America",
"arrivalMonth": "4/2012",
"datePosted": "4/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is the best hotel near Winter Park Hospital",
"frequencyID": 2,
"title": "understanding/very helpful",
"comment": "stayed there after father's surgery and everyone very helpful"
},
{
"reviewID": 1847848,
"hotelid": 1143,
"userName": "butterflysedai",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Weekend Getaway",
"comment": "The room was very spacious and well laid-out. The bed was amazingly comfortable, though the pillows were not. The bathroom was very dark, but really that was the worst part of the room. All of the staff that we dealt with were very courteous and helpful. If shopping is your thing (it's not mine) then the location is great. We stayed in the whole weekend and it was a very relaxing atmosphere."
},
{
"reviewID": 1848434,
"hotelid": 3115,
"userName": "rob99",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "3/2011",
"datePosted": "4/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent Staff",
"frequencyID": "",
"title": "Excellent Hotel & Staff",
"comment": "I prefer this hotel in the Louisville area. It is on the other side of the river, has great views and the staff is one of the best! Highly recommended - you will not be let down."
},
{
"reviewID": 1848910,
"hotelid": 3125,
"userName": "Newton",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Really close to airport (good thing).",
"frequencyID": 4,
"title": "Very nice stay",
"comment": "everything was just fine, staff great, easy over to airport."
},
{
"reviewID": 1848973,
"hotelid": 1495,
"userName": "Robert876",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milwaukee",
"arrivalMonth": "4/2012",
"datePosted": "4/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Avoid it",
"frequencyID": 4,
"title": "Disappointing",
"comment": "Beds too soft; phone was disconnected. Promised free internet was not fulfilled and the actual internet was sluggish. Parking lot was crowded."
},
{
"reviewID": 1849010,
"hotelid": 341,
"userName": "None93",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Platinum Travelers Beware",
"comment": "Subpar room upgrades (mine was more like an upgraded closet) and wifi that crawls slower than dial up."
},
{
"reviewID": 1849067,
"hotelid": 421,
"userName": "Grrink",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Newly renovated hotel with outstanding staff and Management, great midtown location",
"frequencyID": 4,
"title": "Hotel is always prefect",
"comment": "I'm at Grandbourne hotels every week in some part of the US. This hotel is consistently friendly, extremely attentive actually often at check in remembers my name, goes beyond the call to make sure my stay is the best possible"
},
{
"reviewID": 1849105,
"hotelid": 5611,
"userName": "GregR",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very quite location with easy access to freeways.",
"frequencyID": 4,
"title": "Amazing hotel!",
"comment": "I booked this hotel for a business trip and expected a fairly standard hotel room, but I couldn't have been more wrong! Room was amazing, from the full kitchen with everything you could ever think to need to the 2 person Jacuzzi tub! Staff was great the whole time and went above and beyond. There was even a wine tasting in the evening one day. If you are looking for a nice quiet place to stay that is just a short drive to some great hot spots and easy freeway access this hotel is for you!!!"
},
{
"reviewID": 1849200,
"hotelid": 421,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "CT",
"arrivalMonth": "4/2012",
"datePosted": "4/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for time square or central park.",
"frequencyID": 4,
"title": "good except for house keeping and street noise",
"comment": "The room was small, but typical for NYC. The bed was comfortable. Good choice of TV channels and nice large flat screen. Great location within walking distance to alot. The shower didnt have much pressure. I was on the 14th floor and the street noise was very, very loud. I was woken up in the middle of the night several times. The windows need to be updated cancel out the noise. The cleaning staff left my dirty sheets in my room on the ground. I travel weekly for work and have never had that happen before."
},
{
"reviewID": 1849309,
"hotelid": 1130,
"userName": "AMCD929",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "great club lounge",
"comment": "Excellent service, location and comfort."
},
{
"reviewID": 2030460,
"hotelid": 1765,
"userName": "IheartBPG",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Virginia",
"arrivalMonth": "4/2012",
"datePosted": "4/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Dumpy",
"frequencyID": 4,
"title": "Dumpy property with capital D, but great staff",
"comment": "I'm an BPG Platinum and spend half my year in hotels. Like many others, I use all those earned points to travel with my wife and kids. And just like others the last thing I want when I am with the family is to experience 3rd rate properties. Belvoir Baltimore City Center hotel falls right into that category."
},
{
"reviewID": 2030573,
"hotelid": 2019,
"userName": "Jay232",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "4/2012",
"datePosted": "4/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Paper Walls",
"comment": "When I made my reservation I requested a quiet room. Did the same at check in. Rude guests ran screaming the halls that night. Get togethers in adjacent rooms sounded like they were in YOUR room. Not the Belvoirs fault. What is the Belvoirs fault is their paper wall construction. You will hear EVERYTHING. They were unable to remedy the situation after three calls to the front desk. Packed my bags and left for home at !:30 AM!!!!!!!!!!!You'd be nuts to stay here. P.S. The beds were nice. Furniture was stained----ughhhhh. You can do far better for less."
},
{
"reviewID": 2030637,
"hotelid": 3054,
"userName": "StanSur",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida",
"arrivalMonth": "4/2012",
"datePosted": "4/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 4,
"title": "Maintaining Belvoir Standards",
"comment": "This is an excellent Belvoir. Clean, quiet, and great location."
},
{
"reviewID": 2030734,
"hotelid": 1162,
"userName": "Lambo",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The room was not very clean and The parking was bad at night. No space at all.",
"frequencyID": 4,
"title": "Room was NOT very clean at all",
"comment": "I stayed at this hotel on 4/10 to 4/12 and the room set up was really nice with bunk bed for the kids. However, the room was not clean at all. The room's air was stale, the sofa had stained all over and dusts in the room too. The carpet was not clean either. The AC make so much noise that would wake you up middle of night. No air in the bathroom and no vent too. The only thing that was good is that it is close to Disney Downtown. That's about it."
},
{
"reviewID": 2030906,
"hotelid": 127,
"userName": "MaryMary",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "CA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect anything other than a bed.",
"frequencyID": 4,
"title": "Staff is nice, but this hotel is below average",
"comment": "I was really disappointed in the hotel. We planned to work out at the gym, but when we arrived we were told it was closed for repairs. Then, we could not eat lunch at the hotel, as the restaurant was closed. The front desk could not change a $20 bill, there wasn't any place in the hotel to get or buy a bottle of water, when I went downstairs to eat dinner, the restaurant was closed except for 5 little tables in the bar, which was dark, noisy and depressing, so I could not eat dinner. I left a note on the bed asking the maids to change my linens, but they didn't do it, they just made up the bed with the same sheets. I asked for a shower cap, but they didn't have any. I felt like I was staying at a cheap freeway motel that didn't have any amenities. The room key was suppose to let me in and out of the parking lot but every time except one, it didn't work and I had to call the valet to have him open the gate. I paid a lot per night and I feel very ripped off. As a premiere Grandbourne member, who travels a great deal, I expected much more from this hotel. I sent two emails to the manager but kept getting form letters back, and I have not been contacted with my concerns. One positive note, the staff were all very nice."
},
{
"reviewID": 2031067,
"hotelid": 3616,
"userName": "skim730",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL",
"arrivalMonth": "3/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice. Good location.",
"comment": "This is a nice hotel. I believe it was recently renovated as everything was very new and modern and upgraded. The LCD fireplaces were a bit odd... But in any case, it's quite a big complex and at the time of my stay, there was a cat show going on so it was very busy. Staff seemed to be able to keep up well with the revolving door."
},
{
"reviewID": 2031084,
"hotelid": 96,
"userName": "Sleepingbeauty7",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The beds must have like magic poppy dust in them, you never wanna get out of bed!'",
"frequencyID": 3,
"title": "Slept like a baby!!",
"comment": "Only ONE complaint , from the time I stepped off the elevator onto the third floor, untill the end of my stay (2) days.. The hall ways smelled like you were walking past a really smelly dumpster. It was just odd. Other than that everything was great!!!"
},
{
"reviewID": 2031137,
"hotelid": 115,
"userName": "sanas88",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "It was a good stay!",
"comment": "I stayed at this location because my family and I were moving to Houston TX from Woodbridge VA and that was our resting stop. So, after driving for 12+ hours with an infant it was a little frustrating to find the guest services counter since there were very little signs. After I was checked in the room I gave my son a shower and the tub was clogged from before and the toilet was used( someone forgot to flush)!!!!! Well, I called the FD and resolved the problem. The next day I got a bill for $45.00 even though I used my Grandbourne points. I got charged $13.00 to make a call to another state even though the guest service agent told me it was going to be $2.00 for the initial call and then some cents per min after an hour. This is a little frustrating but oh well!"
},
{
"reviewID": 2031181,
"hotelid": 1144,
"userName": "Younice1004",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hartford, CT, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "convenience and cleanness",
"frequencyID": 3,
"title": "great staff and great experience",
"comment": "I stayed Belvoir downtown Atlanta for business and it was a great experience. Restaurant was nice and deli was convenient. Staff members were always kind and nice and room was very clean. Best part was sitting in the hot tub at night with moon and stars after long day. I definitely recommend this hotel."
},
{
"reviewID": 2031192,
"hotelid": 341,
"userName": "FrustratedTraveler",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Kansas, USA",
"arrivalMonth": "4/2011",
"datePosted": "4/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Difficult to access in light of construction",
"frequencyID": 3,
"title": "Disappointing facilities",
"comment": "I stayed at this Sharaton while attending a recent conference. Although I very much appreciated the free wifi, I was quite disappointed in the facilities. First, the area around the hotel is under massive construction, making access to te hotel from the highway darn near impossible. My cab driver spent so much time driving around looking for some secret back entrance that my cab bill from the airport was almost as much as my nightly rate. I expressed my frustration to the desk clerk, and she conveyed a sense that she could not have cared less. When I got to my room, the sink was completely cracked. It was as if someone had smashed it with a heavy object. I could see this at a bargain basement brand hotel, but not at a Grandbourne property. I expect better."
},
{
"reviewID": 2031737,
"hotelid": 421,
"userName": "Paul2010",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto, Canada",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Based on everything one looks for in a hotel, we felt welcomed and valued as a customer. The staff wants to please their guests and they certainly did so.",
"frequencyID": 4,
"title": "An excellent visit",
"comment": "I echo the comments of the last two writers. The location, the facilities, the staff, the service, the cleanliness and the club lounge were all excellent and exceeded our expectations and our experience at other hotels. We come to NY often and this was our first stay at this hotel. We will return to NY next weekend, had reservations in a different hotel and changed them so that we will stay at this hotel again. We enjoyed it very much."
},
{
"reviewID": 2031809,
"hotelid": 139,
"userName": "Greg2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff",
"frequencyID": 2,
"title": "Nice Hotel",
"comment": "Nice hotel. Friendly staff. would stay at this location again."
},
{
"reviewID": 2031834,
"hotelid": 1233,
"userName": "Val75",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Clayton, MO, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Even the housekeeping staff are expected to provide excellent customer service.",
"frequencyID": 1,
"title": "Friendly, helpful staff",
"comment": "When I checked in, they let me add another person to the room and changed the room type, with friendliness and ease. The workout room had good equipment and amenities. Housekeeping staff that was on the floor when I checked in was very helpful when the room's door wouldn't fully open. Very pleased with every employee I encountered during the stay."
},
{
"reviewID": 2031840,
"hotelid": 1124,
"userName": "tiptime27",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Colorado",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The $25 upgrade to the Club floor is worth every penny",
"frequencyID": 4,
"title": "Awesome!",
"comment": "Wouldn't change a thing about this place. Nicest staff and cleanest hotel I have experienced in quite some time...."
},
{
"reviewID": 2031882,
"hotelid": 691,
"userName": "Ed876",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Richmond, VA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Poor facilities",
"comment": "Logging onto the network took significant amount of work. Their systems were having issues. After calling the front desk who was unhelpful, I called Tech Support directly. Took 30 minutes to get connected. I was charged $2.10 for toll-free phone calls. There was no placard or notification that I would be charged. Other hotels in the nearby area allow for free calls. In the morning, I was locked out of my room after going to the gym, and complaining about my bill. Very frustrating."
},
{
"reviewID": 2034105,
"hotelid": 1703,
"userName": "LSkusa",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "April 2012 - Phoenix",
"comment": "Thank you Belvoir Downtown Phoenix, I attended a conference held at your hotel and from Tom at the front desk to checkout the STAFF is great. It was a pleasure to stay and look foward to being back if I need a hotel in Phoenix again"
},
{
"reviewID": 2034163,
"hotelid": 196,
"userName": "designer2042",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, Pa",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful atmosphere",
"frequencyID": 1,
"title": "First unsatisfactory stay at a Belvoir",
"comment": "I am sorry to say, this was my first time staying at a Belvoir where I did not go home feeling refreshed. The bed was comfortable, the room was clean, etc.... I was woken up throughout the night and extremely early every morning to a sound comparable to a jet engine. Every time the person next to us (maybe above us) used the water, it sounded like we were ready to take off on an airplane. Please check into this, as we love the Belvoir! We stayed in room #2417. Also, I feel as though $5.32 is outrageous for a 12 oz. can of coke. You should have a mini fridge in each room to give your guests the choice of purchasing your overpriced items or bringing their own. I also think that $14 for a glass of white wine is ludicrous (at the downstairs bar). These prices only make staying at a hoetel unattainable to some. It's no wonder I only can afford to do it through the company I work for. My husband and I would never be able to afford it otherwise, and we're a middle class working couple who need to get away sometimes! I'm sorry to say all of this, but I'm hoping it will help you make some positive changes for the future."
},
{
"reviewID": 2034234,
"hotelid": 3616,
"userName": "ChattaGrad96",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chattanooga, TN, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean Hotel, Competent Staff.",
"frequencyID": 3,
"title": "Staff was fenominal",
"comment": "Jorge, the Lobby Ambassador, was a terrific host and very well informed. He was one of several employees who were warm and friendly and extremely approachable. Kudos to the GM for a staff well trained."
},
{
"reviewID": 2034353,
"hotelid": 166,
"userName": "Allan54",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington DC",
"arrivalMonth": "2/2012",
"datePosted": "4/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Disappointing",
"comment": "Great location but....The room, although labeled as an upgrade, was smaller than most European rooms--made it exceptionally crowded for the three folks we had there--one of which was a child. Recommend making this a \"King\" room. The sound from the adjacent guest room was clearly (and annoyingly) loud--even though they didn't seem to be unusually loud themselves--just the room wasn't insulated very well. The club room was the least maintained of any I've experienced in a while--that may be due to some guest families spending a great deal of time there. I stayed there on \"points\" but in general I wouldn't recommend the experience to anyone else--especially for business trips."
},
{
"reviewID": 2034356,
"hotelid": 151,
"userName": "Eeee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "ABOVE AND BEYOND!!!",
"comment": "the staff was really great. the suite i got was really beautiful. the best i've seen so far!!!"
},
{
"reviewID": 2034512,
"hotelid": 1582,
"userName": "Jane69",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Punta Gorda, FL",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff! Pet-friendly.",
"frequencyID": 2,
"title": "Professional staff and very pet-friendly!",
"comment": "All of the staff was helpful, friendly, and professional. Grounds were well-maintained, room was spacious and clean, furnishings were nicely designed, and building was secure. Overall, great experience! A special thanks to Jaime at the hotel lounge -- exceptional service, very courteous, and beyond pleasant!"
},
{
"reviewID": 2034584,
"hotelid": 1291,
"userName": "TxRoadWarrior",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boerne, TX, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms near Houston or St. Mary's streets are noiser. Request a room inside for a more quiet sleep. View isn't as nice but you really can't appreciate the local architecture unless you are outside. If bathroom size is important to you be sure to note this on your reservation. Most are decent sized but I did have one with a closet sized bathroom. However, the staff moved me to another room with minimal fuss.",
"frequencyID": 3,
"title": "True San Antonio Experience",
"comment": "When you travel for work and stay at chains you sometimes wake up and forget what city you are in. Not so with the Gunter. This is a great historic hotel with uniquely decorated rooms. The staff is consistently friendly, efficient and ready to assist with whatever you may need. Because of this I frequently stay at the Gunter when in town for business, Fiesta events, or concerts at the Majestic and Empire theaters. All are within walking distance and you avoid the hassle of post event traffic. Plus you can grab a quick nightcap at Barrons which has a beautiful antique bar."
},
{
"reviewID": 2034660,
"hotelid": 1569,
"userName": "JancieJ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfort and Ambience",
"frequencyID": 2,
"title": "Excellent Accommodations",
"comment": "The rooms were lovely and large. Very, comfortable with wonderful staff at every stage of my stay. Food was very good. For those who also wish to add a visit to Disneyland, it is a short walk and easily done."
},
{
"reviewID": 2034854,
"hotelid": 421,
"userName": "chiefdfc",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Prepare to wait 45 minutes for your car at the parking garage",
"frequencyID": 2,
"title": "Nice but please ready",
"comment": "All in all, had a good stay in this nice hotel, but must make the following comments"
},
{
"reviewID": 2034944,
"hotelid": 1162,
"userName": "BoyntonBchOU",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boynton Beach, FL",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location close to Downtown Disney.",
"frequencyID": 2,
"title": "Nice hotel and location...",
"comment": "The hotel was definitely a giant leap above the Safari hotel. The beds are very comfortable and the decor is much nicer. The pool areas are also very nice. The resort and parking fees are frustrating though."
},
{
"reviewID": 2035171,
"hotelid": 151,
"userName": "Emonallica",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Northern Virginia",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms and Shuttle need improvement",
"frequencyID": 2,
"title": "Dated Room",
"comment": "We stayed at this Belvoir because it is close to Manhattan and free shuttle to the train station. As requested, I was given a higher floor room also with a great view (free upgrade). The hotel staff is great. One of my concern was that the carpet was really old in our room. This hotel badly needs some renovations."
},
{
"reviewID": 2035307,
"hotelid": 3054,
"userName": "PennsyGB",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pennsylvania",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Very Nice Stay",
"comment": "Good location, helpful, efficient staff;"
},
{
"reviewID": 2045581,
"hotelid": 94,
"userName": "rockingbird77",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fairfax, VA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff is not knowledgable about gold status, amenities (shuttle and laundry), local area",
"frequencyID": 4,
"title": "Nice rooms, horrible staff and services",
"comment": "I am a gold member and for 2 separate stays (for 8 nights total), they NEVER recognized my gold status or gave me my gold rewards (no 250 points, no free drink, no free internet - even after requested). They told me a shuttle was available and then gave me trouble about using it (particularly after I called to confirm they had a schedule). Simply horrible. I would never stay at this hotel ever again. After the first horrible stay, I almost cancelled my second reservation the week following. Instead, I decided to give them another chance, BIG mistake."
},
{
"reviewID": 2045997,
"hotelid": 90,
"userName": "2002plat",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Another good stay",
"comment": "I have stayed at many hotels around the DC area. I booked again at this hotel and was again pleased."
},
{
"reviewID": 2046551,
"hotelid": 3052,
"userName": "EJ60",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA",
"arrivalMonth": "4/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Hotel for Working Needs",
"comment": "The staff at the hotel was so accommodating, friendly and fufilling all your needs. The maid tried to keep the room very clean and the linens fresh."
},
{
"reviewID": 2046579,
"hotelid": 321,
"userName": "Debra59",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "4/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Hotel was very nice and staff was exceptional.",
"frequencyID": 3,
"title": "This Hotel Met My Expectations",
"comment": "Stayed at this hotel on April 25 and April 27th. The hotel was very nice and the staff was exceptional. Will gladly stay at this hotel when I'm visiting Ft Lauderdale and will reccommend this hotel to family and friends."
}
]