[
{
"reviewID": 1029074,
"hotelid": 344,
"userName": "SAPA",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "2/2012",
"datePosted": "3/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "IT IS CLEAN AND WELL ORGANIZED EASY ACCESS TO EVERYTHING",
"frequencyID": 2,
"title": "NOT RECOGNIZING STATUS",
"comment": "I HAD A RESERVATION MADE"
},
{
"reviewID": 1029873,
"hotelid": 832,
"userName": "Bustraveler",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "3/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Quality Has come down a lot !",
"comment": "I stay here a lot on Business trip. This year I started this week and noticed the Platinum lounge's quality has come dowm a lot. They dont have Milk, Bread or any fruits. I told the Management and they dont repond. The quality had come down very much. I have already cancelled two weeks of my trip already. If the quality is like this I am not going to stay here anymore."
},
{
"reviewID": 1030705,
"hotelid": 3576,
"userName": "Jimpdr",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "3/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Good hotel with great staff",
"comment": "Hotel is a little older but well maintained. The staff in ALL areas were great. Very friendly and outgoing."
},
{
"reviewID": 1031143,
"hotelid": 196,
"userName": "MobileMike",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "2/2012",
"datePosted": "3/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's in a great location for walking and shopping.",
"frequencyID": 2,
"title": "Tremendous Staff",
"comment": "The staff in the club lounge is amazing. They went the extra mile to exceed all of my expectations. The rooms are clean and spacious, and every staff member I encountered was polite and genuine. While I didn't eat at Shula's, having it as part of the hotel is a pure plus for next time. This is the hotel I will be staying at for all of my future visits to Chicago."
},
{
"reviewID": 1031565,
"hotelid": 1998,
"userName": "GoHokies",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fairfax, VA",
"arrivalMonth": "2/2011",
"datePosted": "3/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Just Average Hotel",
"comment": "This Belvoir is just average for everything, the hotel itself, lobby, room, restaurant, fitness room, club lounge. Nothing great and nothing bad."
},
{
"reviewID": 1032126,
"hotelid": 1162,
"userName": "cathyprz",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Hartford, CT, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bottled Water in the room is complimentary. Very nice!",
"frequencyID": 2,
"title": "Recent Stay in Orlando",
"comment": "We had a wonderful time at the Belvoir Safari. The staff that greeted us as our cabs pulled up each day were always friendly and went out of their way to make us feel welcome. The room was clean and very nice. The pool area was clean and welcoming. We enjoyed the hot tub every day. We had absolutely no complaints! I would stay there again in a second!"
},
{
"reviewID": 1032633,
"hotelid": 102,
"userName": "AngieD",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, Massachusetts",
"arrivalMonth": "2/2012",
"datePosted": "3/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Well Maintained, Many Amenities, Great Staff",
"frequencyID": 3,
"title": "Pleasantly Surprised",
"comment": "Our family ,which includes 3 children, stayed at the Crescent at the beginning of our week long trip to The Grand Canyon, and the end of our trip. We flew in and out of Sky Harbor Airport in Phoenix so this location made sense. I saw the function of this hotel primarily to be a place to lay our heads during our vacation, but it turned out to be much more."
},
{
"reviewID": 1032794,
"hotelid": 832,
"userName": "QueenBee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phila. PA",
"arrivalMonth": "2/2012",
"datePosted": "3/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "price was right",
"frequencyID": 1,
"title": "This hotel is well worth a visit",
"comment": "The charge for a room was reasonable and I was pleasantly surprised how great the expereince was. I would definately return and recommend."
},
{
"reviewID": 1033632,
"hotelid": 344,
"userName": "gpmesa",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Arizona, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Hospitality from all the staff",
"frequencyID": 3,
"title": "15 year anniversary",
"comment": "We called ahead of time for our room to have items in it upon our arrival. The items were not in the room and there were no comments on file."
},
{
"reviewID": 1034980,
"hotelid": 90,
"userName": "Harry47",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wellington, Florida",
"arrivalMonth": "2/2012",
"datePosted": "3/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Everything was superb! The shuttle to king street was an extra plus!",
"frequencyID": 2,
"title": "Best kept secret in DC area!",
"comment": "Everything about this hotel was great! The staff was super and all of them seemed to go the extra mile to meet our needs. The front desk staff, the shuttle drivers, the bartenders, the food and beverage manager were all superb! I highly recommend this hotel to all DC area travelers. Really enjoyed our stay although we were in town for a funeral."
},
{
"reviewID": 1035043,
"hotelid": 664,
"userName": "Pesty",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": "",
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Las Vegas",
"arrivalMonth": "2/2012",
"datePosted": "3/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you are staying in the beach tower and have a car, be prepared to WALK",
"frequencyID": 4,
"title": "GOOD NOT GREAT",
"comment": "Two improvements that I would like to suggest ;"
},
{
"reviewID": 1035144,
"hotelid": 377,
"userName": "Mike21",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Greatest Staff and accomandations. Centrally located.",
"frequencyID": 4,
"title": "Best Stay of My Life",
"comment": "I am a Platinum member and the Belvoir Waikiki is the place to stay. The quality of the hotel is only exceeeded by the quality of the staff. They are committed to customer service and want to ensure guest have a great time. This is obvious from the moment you check in, to housekeeping, guest services, the Leahi Club and the pool. I will make this hotel my second home."
},
{
"reviewID": 1035543,
"hotelid": 95,
"userName": "HRH0730",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "LOUISIANA",
"arrivalMonth": "2/2012",
"datePosted": "3/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Before you unpack check the water at the tub and check the phone. Do not say you have a car or you will be penalized by having to pay a parking fee.",
"frequencyID": 2,
"title": "No phone, no hot water, no call back from manager",
"comment": "First night, no phone. Second night, we were told it was fixed. There was even a new phone and index card placed as if it was fixed; but, it was not working. The technician said the repairman had logged it as \"unable to repair.\" So, why try to fool us. Only warm not hot water at the tub for three nights. Parking paid for by guests but free to everyone else. Sent an email to manager. He asked for us to call which we did. Got his voice mail. Left message but he has not returned the call. Do not recommend this place to anyone."
},
{
"reviewID": 1036299,
"hotelid": 1291,
"userName": "Irish6",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fairfax Station, VA",
"arrivalMonth": "2/2012",
"datePosted": "3/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very fine service!",
"frequencyID": 3,
"title": "Historic Hotel With Character",
"comment": "They don't build them this way anymore\", is the best way to describe the Belvoir Gunter. A grand hotel with ageless architecture which is carefully and well-maintained. The hotel's staff is as friendly and customer oriented as any that I have met. Restaurant and room service provide excellent food. I would stay here again. Thanks for your fine service and hospitality."
},
{
"reviewID": 1036452,
"hotelid": 1162,
"userName": "swampette",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tallahassee, FL, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Disney access",
"frequencyID": 2,
"title": "Excellent Remodel",
"comment": "I have stayed at this hotel in the past when it had the safari theme, and the recent remodel is a HUGE improvement. The bedding is an area of focus for me, and the new bedding was fresh and comfortable."
},
{
"reviewID": 1036534,
"hotelid": 760,
"userName": "RoadTrip2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "2/2012",
"datePosted": "3/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beach and Boardwalk right across the road, Duval Street 10 minute shuttle ride away....best of both worlds.",
"frequencyID": 2,
"title": "Very relaxing & comfortable",
"comment": "This was the 3rd of 4 Grandbourne hotels we stayed at on our month long roadtrip and it was, by far, our favourite. Initially, we thought we might regret not being within walking distance of Duval, but that turned out to be a positive. The complimentary shuttle service was very convenient and made Duval Street accessible without being in the middle of the chaos 24/7. Munisa at check-in was efficient and made sure we had all the info we needed to navigate the hotel and the area. The best surprise for us, was that the beach and boardwalk were right across the road. What a great way to start the day. Our room was wonderful...spacious, spotless and well stocked and Iliana kept it that way during our stay. Unfortunately we were only there for 2 nights. Next time we will stay longer."
},
{
"reviewID": 1036740,
"hotelid": 1047,
"userName": "Javag01",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Huntsville, Alabama, Verenigde Staten",
"arrivalMonth": "2/2012",
"datePosted": "3/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "In the restaurant tips on credit card payments get increased without the customers consent.",
"frequencyID": 2,
"title": "No time for the customer",
"comment": "At checking in, the desk clerk was on a phone call, did not look at the customer in front of him, and made no attempt to end the phone call expediently. An hour later I had a question. Same experience as at check in."
},
{
"reviewID": 1037971,
"hotelid": 828,
"userName": "LPizz",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA",
"arrivalMonth": "3/2012",
"datePosted": "3/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient, comfortable & caring!",
"frequencyID": 3,
"title": "The staff were amazing!",
"comment": "We stayed here 5 nights and were treated wonderfully from the beginning. A special shout out to Charlie the shuttle driver whose friendliness is unparalleled, Doreen in the club lounge for her extraordinary assistance, and Agnes at the front desk for her exceptional service."
},
{
"reviewID": 1038065,
"hotelid": 430,
"userName": "MarkTexNYC",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "7/2011",
"datePosted": "3/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Awesome Belvoir",
"comment": "No doubt this property is pretty old, but they've done an excellent job of keeping it fresh, clean and up-to-date. The property is huge and clearly a mother ship for conference-goers. Further more:"
},
{
"reviewID": 1038209,
"hotelid": 607,
"userName": "Chris78",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "United States",
"arrivalMonth": "1/2012",
"datePosted": "3/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "CONSISTENTLY AMAZING",
"comment": "Without doubt one of the BEST Belvoir properties in the WORLD!"
},
{
"reviewID": 1038279,
"hotelid": 1556,
"userName": "milhouse7",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Saskatoon, SK",
"arrivalMonth": "2/2012",
"datePosted": "3/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good Location",
"frequencyID": 3,
"title": "Adequate but not memorable",
"comment": "Check-in was very fast and efficient. As a Platinum I was upgraded to a suite on the top floor. To my surprise one of the elevators was out of service and the working one was very slow making waits extra long. Signs were posted that service elevator was available."
},
{
"reviewID": 1038301,
"hotelid": 1959,
"userName": "milhouse7",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Saskatoon, SK",
"arrivalMonth": "2/2012",
"datePosted": "3/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good Location, yet felt like in a secluded area",
"frequencyID": 3,
"title": "Enjoyable escape in La Jolla",
"comment": "Had a little difficulty finding the hotel, so needed the GPS to find exact location. Luckily I read about front desk being seperate from the rooms, so I didn't unload the vehicle. it is not obvious when you pull up that this is almost a resort style property. Check in was easy and was given 50% off coupon to the dining room. Since i hadn't had lunch yet, I decided to try it out."
},
{
"reviewID": 1038316,
"hotelid": 1552,
"userName": "milhouse7",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Saskatoon, SK",
"arrivalMonth": "2/2012",
"datePosted": "3/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good club lounge",
"frequencyID": 3,
"title": "Good Club Lounge",
"comment": "I have stayed at this hotel multiple times as it is usually available for a very good rate and has good facilities. The rooms are nice although a bit small. One thing I noted was valet parking used to be included in parking fee, but they have recently raised the valet fee to DOUBLE the parking fee."
},
{
"reviewID": 1038734,
"hotelid": 1564,
"userName": "louis123",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "3/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Unsatisfactory Rating",
"comment": "this hotel did not meet my expectations. Room was 'tired' and threadbare and the staff was not helpful. I was particularly disappointed in the way my baggage was kept when I checked it with the bellstaff. It was placed in an unlocked room which was visible and open to the lobby. This was totally unacceptable to me and not at all what I expect from a Grandbourne property. I will shy away from any Sharaton Brand hotels as a result of this experience."
},
{
"reviewID": 1038929,
"hotelid": 1726,
"userName": "Fshman",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NC",
"arrivalMonth": "2/2012",
"datePosted": "3/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Excellent value",
"comment": "Great Hotel and service. Excellent value."
},
{
"reviewID": 1038968,
"hotelid": 90,
"userName": "Donya25",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oak Ridge, TN, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Everyone I contacted during my stay was friendly and very helpful.",
"frequencyID": 1,
"title": "Convenient location",
"comment": "I stayed two nights and was able to use the hotel shuttle and the Metro system to easily get from the airport to hotel to meetings. The room was spacious for only one person and meticulously clean (pillows were too soft for me). I really liked the ability of the curtains to block all light. I ordered room service breakfast (which was very good) and exercised the green option of not having maid service on the first night of my stay. This resulted in not having an order form for breakfast the second day. After enjoying the buffet-style breakfast in the hotel restraurant, there was a delay in obtaining change for $20, but they held the 7 am shuttle for me. Thanks!"
},
{
"reviewID": 1039078,
"hotelid": 33,
"userName": "TUFan25",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "Multiple",
"datePosted": "3/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is very professional and the the rooms are always clean.",
"frequencyID": 2,
"title": "Great hotel!",
"comment": "I have stayed at this hotel a number of times while visitng my son who is attending Towson U. The management and staff do a great job. The hotel is always clean and the staff is always friendly and accomodating. The hotel is in a great location and offers competitve rates. I would highly recommend this hotel!"
},
{
"reviewID": 1039207,
"hotelid": 3054,
"userName": "puck1793",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "rhode island",
"arrivalMonth": "2/2012",
"datePosted": "3/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service",
"frequencyID": 4,
"title": "stay in indianapolis",
"comment": "I stayed at this hotel from 2/26 through 3/2. The hotel location is excellent and the staff very good. Alixis in particular was extremely helpful with some requested I needed. The hotel has only one downside which is the gym. The gym is extremely small considering the size of the hotel. There is one weight bench and the ceiling is very low so any overhead exercises are not possible. Also the cardio equipment is dated. As noted, the remainder of the hotel is top notch, except for the gym."
},
{
"reviewID": 1039367,
"hotelid": 353,
"userName": "RunnerGirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, friendly staff",
"frequencyID": 3,
"title": "Staff went the extra mile!",
"comment": "We stayed at the hotel this past weekend for the New Orleans Rock and Roll Marathon. The trip and stay were great, however, on the ride home, we realized our daughter left her school library book in the room. Tears followed. I contacted the hotel by phone followed by an email. The staff was responsive. I didn't think we'd ever see that book again and would have to pay the library for a new book, not to mention, more tears from my daughter. Low and behold, Angele came to the rescue- the book was found! They are sending it back to us! I know it seems nominal, but it wasn't to our daughter. They made our day and are saving her book report! Thank you to the hotel for jumping on this!"
},
{
"reviewID": 1039401,
"hotelid": 198,
"userName": "HospitalityEducators",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The quality of facility and some service have declined over the past several years",
"frequencyID": 2,
"title": "Less than expected",
"comment": "1. The bed near the window was very uncomfortable"
},
{
"reviewID": 1039478,
"hotelid": 3207,
"userName": "Kms11",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Oklahoma City, OK, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "The hotel is worth less than what you are paying to stay.",
"comment": "My experience at the Belvoir was not horrible by no means. The front desk greeted me by name and they have great facilities. What was disappointing was the fact that when I arrived the parking was full and there was not anyone to hep with where to park. When I got to my room I found that my pillow case was dirty the first and then didn't get changed the for second night. I could not enjoy a bath because the tub had a stain ( the newly remodeled room). The second night I was there I had to call house keeping to come change my sheets and no one was sent up. That same night I waited in the DRAFT to place a togo order and had to ask someone to wait on me. Once I got back to my room I then found out that my order was wrong and had to go back down to have it corrected. I know these are small things but to pay a hundred dollars a night or more I expect better."
},
{
"reviewID": 1039494,
"hotelid": 94,
"userName": "jschluet",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Collinsville, VA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is very accommodating and easy to work with.",
"frequencyID": 2,
"title": "Good Area/Great Staff",
"comment": "If you are looking for a hotel that reasonably priced and outside of downtown, then this is it. You get what you pay for. The staff was extremely helpful, and top notch. The management there remembered me, and spoke to me daily about my stay. The rooms had plenty of space, and were comfortable. The hotel and staff deserves a great deal of respect for helping my colleagues and I to have a great stay in Columbus."
},
{
"reviewID": 1039868,
"hotelid": 3068,
"userName": "Tiberius172",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Danville, VA, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Calm and relaxing",
"frequencyID": 2,
"title": "Extrodinarily pleased.",
"comment": "I recently stayed in Roanoke, VA at the Belvoir Roanoke Hotel & Conference Center and found an excellent hotel. We were extremely impressed and pleased with the overall look and feel of the hotel, the cleanliness of not just the rooms but the hallways, lobby, and Indoor Pool Area (which my children loved!), and the very friendly Staff. Id like to mention, Mandi at the front desk, Brenda who was on the cleaning staff and was a delight to talk with, and Shae and Rebecca at the Starbucks coffee shop. All of whom were smiling and very helpful. It was very obvious the time and care that has gone into this hotel. I see some reviews that I think are a little harsh after all; this is not purported to be a 4 or 5 star hotel but rather a 2 star and for such, this hotel is an excellent value."
},
{
"reviewID": 1040338,
"hotelid": 3205,
"userName": "Bella",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "if you use AT&T, you may have terrible reception anywhere except in the lobby.",
"frequencyID": 4,
"title": "Convenient downtown - but poor lighting in room",
"comment": "Great location on 16th Street Mall, can hop on free trolley right in front of hotel. The rooms are very nice - but mine had an awkward layout in that the door opened directly to sight of the bed. Even with the safety latch in place, just opening the door the couple of inches would have shown me laying in the bed. Also, the lighting in the restrooms is pathetic for a female trying to apply presentable make-up for the day/night ahead."
},
{
"reviewID": 1040545,
"hotelid": 350,
"userName": "Vijay",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff; Customer Service",
"frequencyID": 4,
"title": "Great Place",
"comment": "This is a great place; home away home."
},
{
"reviewID": 1040564,
"hotelid": 198,
"userName": "Sandy97",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Make sure the front desk tells you where you can park and the elevator that is closes to your room.",
"frequencyID": 4,
"title": "Room was very clean!",
"comment": "Was not happy that I stayed at this hotel 2 weekends in a row and requested to be by our friends. Even had to call and give them my friends confirm #'s. When I checked in they didn't have me by my friends. Same floor but opposite sides of the hotel. Was very disappointed! I had majority of my team stay here both weekends. This hotel was out of the way for us but heard it was a nice place. Don't know if I would stay again due to spending almost 400.00 and having all my friends stay here and not getting what I was promised."
},
{
"reviewID": 1040971,
"hotelid": 914,
"userName": "DelandDi",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Zeeland, MI 49464, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The pool area feels like the tropics with palm trees and a top-notch crew that keeps the pool clean and orderly.",
"frequencyID": 3,
"title": "Gulf View Room",
"comment": "We reserved a Gulf View Room, but we received a room where we had to go out to the balcony to see the Gulf. I contacted our vacation planner and the next day, they contacted Carol in Guest Services."
},
{
"reviewID": 1041242,
"hotelid": 1582,
"userName": "MarkTexNYC",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "8/2010",
"datePosted": "3/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Highly recommended.",
"comment": "This is a great property ideally suited for the frequent business traveler. Next time business takes me to Jacksonville, I will stay here again:"
},
{
"reviewID": 1041369,
"hotelid": 83,
"userName": "RDofMV",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great basecamp for kids and Universal. Spend the extra money on the Universal VIP experience.",
"frequencyID": "",
"title": "Great location and facility.",
"comment": "A short 10 minute walk from the Universal theme park and City Walk area. Shuttle was regular and worth the short wait for a trip up the hill."
},
{
"reviewID": 1041473,
"hotelid": 96,
"userName": "Amir23",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They always have great rates $$$",
"frequencyID": "",
"title": "BEST SLEEP I EVER HAD",
"comment": "This is one of my favorite Hotel in the DFW area. For the past year I have stayed there several times, and everytime I check out I'm already thinking when is the next time I will check in!!!! I love the facility especially the balcony and the indoor swimming Poool. The BED is really what keep me coming back as I sink into heaven and sleep on the clouds!"
},
{
"reviewID": 1041773,
"hotelid": 48,
"userName": "Patrix33",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Birmingham, AL",
"arrivalMonth": "3/2012",
"datePosted": "3/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Gated parking for added security",
"frequencyID": 3,
"title": "Great place to stay when flying out of Atlanta",
"comment": "This is the second time I have used this hotel while flying out of Atlanta. The shuttle picks up on time and the staff is always helpful and accomodating."
},
{
"reviewID": 1056629,
"hotelid": 3125,
"userName": "Les80435",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Denver, CO",
"arrivalMonth": "2/2012",
"datePosted": "3/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nicely conforms to & upholds to the Brand standard.",
"frequencyID": 4,
"title": "February 29th, 2011 Platinum BPG Review",
"comment": "Renovation and change in branding took place w/i last 14 months. We could see the hotel as we drove toward the airport, but the exit isn't labeled. We were able to drive thru the airport parking lot, at no charge, and then get to the Belvoir parking lot. Rooms are nicely updated with lots of outlets to charge electronics. We were on the Club Floor, however we were unable to adjust our thermostat at all. This we reported the next morning."
},
{
"reviewID": 1056810,
"hotelid": 127,
"userName": "Roman",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Really? No WiFi in ROOMS- POOR BUSINESS HOTEL!",
"comment": "I didn't know Rooms without Wifi even existed anymore--especially at a large Belvoir near an airport."
},
{
"reviewID": 1057400,
"hotelid": 380,
"userName": "Vincos",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Rome, Italy",
"arrivalMonth": "2/2011",
"datePosted": "3/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If the Price is Right, Go for It.",
"frequencyID": 4,
"title": "Suprisingly good value",
"comment": "While seemingly the red-headed stepchild of BPG hotels in Waikiki, at the usual price this hotel can be booked, it offers extremely good value for money."
},
{
"reviewID": 1057423,
"hotelid": 380,
"userName": "zigmund",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "1/2012",
"datePosted": "3/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "False advertising",
"frequencyID": 4,
"title": "I recomand room 379",
"comment": "The cozy room with a city wiew ;"
},
{
"reviewID": 1058087,
"hotelid": 3207,
"userName": "IS96",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Canada",
"arrivalMonth": "2/2012",
"datePosted": "3/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent gym facility, great location, wonderful restaurant - overall great hotel!",
"frequencyID": 3,
"title": "Club Lounge Staff",
"comment": "I have stayed in your hotel several times and really appreciate the great service from your staff in the club lounge - particularly Miss Jackie."
},
{
"reviewID": 1058252,
"hotelid": 83,
"userName": "Sreekanth",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "3/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Customer Service",
"frequencyID": "",
"title": "Excellent Staff",
"comment": "I stayed at Belvoir Universal recently and the people working there are amazing. It was my wifes birthday and I wanted to do something special for her birthday and emailed Belvoir Universal to see if there is something they could do to make her birthday special. Lourdes responded to my email immediately and upgraded us to a unique Shrek Suite and arranged Chris to call me to arrange Cake and flowers. Belvoir also provided small cake which was awesome and also gave us access to Club Lounge. They definitely made my wifes birthday special. Thanks for everything Lourdes, Chris, Concierge and all of Belvoir staff for taking the best care of us. Hope to see you all soon when I come back to LA."
},
{
"reviewID": 1058517,
"hotelid": 421,
"userName": "jsm63",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Scarborough, ME, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location for theatre and local sites. everything within close walk.",
"frequencyID": 3,
"title": "great location for theatre",
"comment": "great rooms. daughter upgraded to beautiful corner room. close to theatres, central park and times square. all the staff was super sharp and friendly. from doormen, to housekeeping, and esp. the woman at the front desk. first time to nyc and would stay there on next trip. could not have been better."
},
{
"reviewID": 1059128,
"hotelid": 1364,
"userName": "StephenNM",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Santa Fe NM",
"arrivalMonth": "2/2012",
"datePosted": "3/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "See above",
"frequencyID": 2,
"title": "the Concierge was excellent",
"comment": "The Concierge named Allen was excellent. He helped me was local landmarks and restaurants. Then Allen drove me back and forth to downtown St. Louis In the courtesy van."
},
{
"reviewID": 1059224,
"hotelid": 83,
"userName": "SleeplessInUniversalCity",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington",
"arrivalMonth": "3/2012",
"datePosted": "3/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Find out whether they are booking a group of teenagers on your floor or not!!!",
"frequencyID": 2,
"title": "Disappointing stay",
"comment": "Maybe my timing was bad, not sure. We had at least on our floor a number of Cheerleader tournament contestants on our floor and were running up and down the hall hooping, banging, and hollering. Did not get much sleep. Called security but 20 minutes later it all started again. Probably won't stay again. Complained at check out and they credited me my $18 per day parking fee, which totalled $36. That did not really compensate me the good night rest that paid for. It was a VERY disappointing stay. Rest of staff was friendly."
},
{
"reviewID": 1059335,
"hotelid": 377,
"userName": "gobs",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "kauai",
"arrivalMonth": "3/2012",
"datePosted": "3/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "use cash/ points for this hotel. its super cheap.",
"frequencyID": 3,
"title": "awesome experience",
"comment": "the staff was super friendly , the room was great. and they honored my BPG status with giving me 2 class room upgrade on an already cheap room!. WOW. ( i used cash&points )."
},
{
"reviewID": 1059774,
"hotelid": 606,
"userName": "Anita12",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Plainfield, NH, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy to get to and close to shopping.",
"frequencyID": 1,
"title": "Great conference facility",
"comment": "This is the 3rd stay here. The last two were great. I was disappointed in the bed this time around. Uncomfortable and there was a \"wood box\" under the bed. Not sure if that was so the mattress didn't fall off the frame or not."
},
{
"reviewID": 1059814,
"hotelid": 353,
"userName": "Ode2Joy",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Baton Rouge, LA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "How hard it is to get to, Canal Street is not designed to handle the traffic on it.",
"frequencyID": 2,
"title": "check in time",
"comment": "With 1150 rooms, check in time for everyone is 3pm, people coming for the same event, don't you think staggered check in times would be prudent. The line on Canal Street trying to get into the parking area of the hotel was blocking traffic. The porters were going in between moving cars that were trying to jostle for position. But once we got checked in, life got good. Thank you."
},
{
"reviewID": 1059913,
"hotelid": 315,
"userName": "Morgan2",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco",
"arrivalMonth": "3/2012",
"datePosted": "3/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is excellent for walking around and seeing Fisherman's Wharf area.",
"frequencyID": 3,
"title": "Great Location",
"comment": "If you are a tourist, perfect location...walking distance to many destinations. The rooms shown online are not exactly what you get upon arrival. Each room needs a comfortable easy chair..we really missed that. The colors in the hotel are very bright and interesting and the front desk was friendly and energetic."
},
{
"reviewID": 1060049,
"hotelid": 664,
"userName": "GolfBum43",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Albany, NY",
"arrivalMonth": "2/2012",
"datePosted": "3/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A classic beach hotel with modern amenities.",
"frequencyID": 3,
"title": "Perfect",
"comment": "My friends and I meet someplace warm every winter to play a few rounds of golf and catch up. The Fort Lauderdale Beach Hotel is the perfect venu. The hotel is right on the beach and it's close to a ton of great golf courses. Dos Caminos has the best homemade guacomole I've ever had."
},
{
"reviewID": 1060122,
"hotelid": 3052,
"userName": "Bernie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "United States",
"arrivalMonth": "3/2012",
"datePosted": "3/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They have made improvements in their service, it is a pleasant place to stay, and very reasonably priced.",
"frequencyID": 4,
"title": "Glad to see improvements!",
"comment": "The first two times I stayed were excellent, the two abominable and unacceptable. I decided to give it one more try."
},
{
"reviewID": 1060210,
"hotelid": 115,
"userName": "run2him",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Dothan, AL, USA",
"arrivalMonth": "3/2011",
"datePosted": "3/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location but it may be a hit or miss on comfort of room accomodations.",
"frequencyID": 2,
"title": "EXPECTED BETTER",
"comment": "Great location and hotel design. Due to high volume of guests, check-in was horrible. Lobby area was chaotic and crowded. However, front desk clerk that finally assisted me was courteous. Bathtub was dirty. Bed was hard and uncomfortable. Could hear next door guests talking late at night and partying in other locations of the hotel. Getting vehicle out of valet took way too long."
},
{
"reviewID": 1060279,
"hotelid": 1196,
"userName": "rnwn",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Pasadena",
"arrivalMonth": "3/2012",
"datePosted": "3/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This hotel had too many late check outs",
"comment": "We arrived after 2 long days of driving at 4:30 p.m. They offered us 2 double beds, instead of the king we asked for since they let too many guests have late check out. ( the excuse given). We were exhausted, and just wanted a nap before our evening engagement."
},
{
"reviewID": 1060633,
"hotelid": 270,
"userName": "Dina",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service and cleanliness of the hotel were amazing!!",
"frequencyID": 2,
"title": "This hotel met our expectations",
"comment": "This was my second time at this hotel and the first time for my friends. We had an amazing experience at the hotel. Our luggage was brought up to our room by Mr. Mitchell and he was excellent. He answered all our questions about the hotel and made sure we were comfortable before he left. We stayed in the club room so we enjoyed the appetizers/drinks the lounge had to offer which of course was a treat because we didnt expect that. Pool had very comfortable water temperature. All in all, would defintely go back again."
},
{
"reviewID": 1060695,
"hotelid": 693,
"userName": "KayKay914",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Charleston, WV, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pleasant place to stay. The room with the view of the river is very comforting.",
"frequencyID": 4,
"title": "Most Helpful Staff",
"comment": "Upon arriving ask for Johnny, he was so friendly, helpful and kind. I was fortunate to obtain his service both checking in and out."
},
{
"reviewID": 1060756,
"hotelid": 1364,
"userName": "Zombie737",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chocago, IL",
"arrivalMonth": "3/2012",
"datePosted": "3/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff was extrememly friendly and helpful",
"frequencyID": 3,
"title": "Excellent hotel!",
"comment": "I was very happy with my experience. The lobby was very large, clean and nicely decorated. It's a great place to relax. Many people took advantage of it because of it's inviting feel."
},
{
"reviewID": 1061062,
"hotelid": 421,
"userName": "SGarts",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Abilene, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean, friendly staff",
"frequencyID": 2,
"title": "Great Conference Hotel",
"comment": "I stayed here as an overflow from a conference down the street. I was surprised at the low rate (a conference perk) and pleased with the cleanliness of the freshly updated room. The only complaint I had was the room was a bit small, but hey, it's New York!"
},
{
"reviewID": 1061185,
"hotelid": 270,
"userName": "SharonY",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Buckingham, PA",
"arrivalMonth": "3/2012",
"datePosted": "3/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "perfect for convention attendees",
"frequencyID": 4,
"title": "Great birthday celebration",
"comment": "The front staff was very welcoming and accomodating. We were celebrating our daughter's 21st birthday and wanted her and her friends to have a special experience. We asked and they were able to put a big HAPPY BIRTHDAY message in the front lobby for everyone to see. The location is convenient and the view from our rooms on the upper floors were dazzling."
},
{
"reviewID": 1061714,
"hotelid": 1196,
"userName": "cliff",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The service stinks, the place is nice, if only the staff understood what standard they represent.",
"frequencyID": 4,
"title": "just sell the room even if it's defective",
"comment": "1. they offered me a paid upgrade to club level via email; no one knew anything about the offer or my written acceptance."
},
{
"reviewID": 1062179,
"hotelid": 421,
"userName": "GW02",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "DFW",
"arrivalMonth": "2/2012",
"datePosted": "3/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor customer service.",
"frequencyID": 4,
"title": "Not Customer Friendly",
"comment": "When I arrived in the room, the room was dirty with hair on the floor and sink. Clock was broken. The restaurant only has an overpriced buffet for breakfast. The oatmeal tasted like water, and I didn't eat it, so I was charged $30 for fruit. When I objected, the staff showed obvious disdain. I tried to contact the management, and could not get a response. I left a comment card on the front desk and never heard from them. Nobody at this hotel cares about the customer. Stay somewhere that treats their customers with respect and dignity."
},
{
"reviewID": 1062219,
"hotelid": 315,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Palm Beach Gardens, FL, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location in Fisherman's Wharf",
"frequencyID": 2,
"title": "Over all....a good experience",
"comment": "As with many big cities, the food was extremely expensive. The hotel breakfast buffet was $24.95. No thanks."
},
{
"reviewID": 1062344,
"hotelid": 115,
"userName": "Brimav",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff when you arrive",
"frequencyID": 2,
"title": "Friendly Staff",
"comment": "Overall, great experience. Staff was friendly and took care of most of my needs. There were one or two bumps in the road during the stay but I am sure were not usual practices or the fault of the hotel (busy, unavailable front desk; difficult to get a cab from hotel; was not serviced quickly at the Atrium Buffet one morning)."
},
{
"reviewID": 1062404,
"hotelid": 1021,
"userName": "QueenBee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phila. PA",
"arrivalMonth": "3/2012",
"datePosted": "3/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is exceptional",
"frequencyID": 1,
"title": "Very pleasaant experience",
"comment": "From check in to check out, all went smothly. Staff was friendly. I would highly recommend this hotel and if I am ever in the Tampa area again, this is the hotel where I would stay."
},
{
"reviewID": 1062478,
"hotelid": 1564,
"userName": "LeeG",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "4/2012",
"datePosted": "3/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Very Good Location and Value",
"comment": "Recommend this hotel right on the riverwalk. Management team cares about their guests. Clean room and comfortable beds."
},
{
"reviewID": 1062577,
"hotelid": 1556,
"userName": "BlackCloud",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't even consider staying here.",
"frequencyID": 4,
"title": "A Belvoir in name only",
"comment": "Simply put, the rooms are unacceptable. Dirty, stained carpets, drapes, and furniture (that wouldn't be out place in a college dorm). Was in two rooms (the first was so bad they moved me) and the second wasn't much better than the first. If you face the highway, you'll hear traffic all night too."
},
{
"reviewID": 1062670,
"hotelid": 1144,
"userName": "Stephen4976",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "USA",
"arrivalMonth": "3/2012",
"datePosted": "3/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy MARTA access.",
"frequencyID": 2,
"title": "Great Value for Downtown ATL",
"comment": "Excellent value for Downtown Atlanta where hotels may fetch 2x as much per night. Lounge was comfy, but don't expect a full breakfast. Some traffic noise, but its expected Downtown in a major city. Gym was a standard hotel gym, but very low ceilings made it feel like a cave."
},
{
"reviewID": 1062809,
"hotelid": 177,
"userName": "ArizonaVacation",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Winnipeg, MB, Canada",
"arrivalMonth": "2/2011",
"datePosted": "3/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nicer than your average category 2 property",
"frequencyID": 2,
"title": "Exceeded Expectations",
"comment": "This hotel was a pleasant surprise. As it is rated only a category 2 Grandbourne property, we were not quite sure what to expect. We were impressed with the following:"
},
{
"reviewID": 1063321,
"hotelid": 855,
"userName": "Dave88",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Long Island, New York, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the entire staff, managers, waitresses, bartenders, even the room service people were all very polite and accommodating and made us feel welcome and relaxed",
"frequencyID": 2,
"title": "Anniversary Celebration",
"comment": "It was a last minute decision, we booked a room online using points and cash. We arrived and asked for a specific room, however, we could see and was told that the hotel was booked and that particular room was not available. I mentioned to the staff member, Samantha, that we were celebrating our anniversary - she responded \" give me a minute, let me see what we can do\" Samantha tracked down one of the managers, Ben, and for what seemed like a long time (but prob. was only 2 or 3 minutes) they clicked and clacked and found us the room we wanted only on a different floor. This was the start of a great weekend in which we had drinks and snacks @ the bar, Dinner late that evening and a great breakfast in our room the following morning all without leaving the hotel. ."
},
{
"reviewID": 1064224,
"hotelid": 1556,
"userName": "Tigerlilly",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Hawaii",
"arrivalMonth": "3/2012",
"datePosted": "3/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This hotel has great employees",
"comment": "Jennifer, the night manager, was working the night we came in. She appeared to be working alone. It was pretty late. She was our front desk agent and our concierge and she did a magnificent job! She made us feel welcome and she made us feel comfortable."
},
{
"reviewID": 1064443,
"hotelid": 421,
"userName": "Mishimoqua",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great",
"comment": "Comfortable and clean, nice staff."
},
{
"reviewID": 1064622,
"hotelid": 127,
"userName": "VegasBandN22",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bay tower, either side has the best views in my opinion",
"frequencyID": 2,
"title": "Big Bang for the Buck",
"comment": "Love this hotel, have stayed here many times at both towers. The Marina Tower has a tad smaller rooms, but is the hub and the buzz of this location. The Bay tower is really quiet and rooms are larger. The two towers are not connected by a covered walk way. To walk to either you are exposed to the elements. This Hotel is so convient to the airport, gaslamp dis. and shopping. Hats off and special thanks to Blanca at the front desk, she works both towers and is a joy! I let people pass in front of me, just so I can have my turn to be waited on by her. If business (marina tower) Pleasure (bay tower) Enjoy, I Did!"
},
{
"reviewID": 1064793,
"hotelid": 1552,
"userName": "djDv1",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Edmonds, WA, USA",
"arrivalMonth": "5/2011",
"datePosted": "3/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "sub par service in every area",
"frequencyID": 4,
"title": "Worst experience ever",
"comment": "Having stayed at all the Belvoirs in the area, and loving them, I was looking forward to trying out this remodeled property. What a mistake. Rude front desk people, my room never got cleaned, restaurant so understaffed it took half an hour to have my order taken. On top of this at check out I was charged $12 per day for parking and had never been told that in advance. Stay anywhere but here."
},
{
"reviewID": 1065461,
"hotelid": 954,
"userName": "pikejo",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Hotel needs upgrading",
"comment": "Hotel is a little \"tired\". Needs updating. Several projects such as fitness upgrade appear in process. But my room was a little on the tired side. The work area was old. The breakfast buffet was average--food quality was ok. I think once upgraded, the location is pretty good--close to airport and close to restaurants in Tempe."
},
{
"reviewID": 1065509,
"hotelid": 1719,
"userName": "ronlan",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Kelowna, BC, Canada",
"arrivalMonth": "3/2012",
"datePosted": "3/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Kid friendly pool area and one of the best fitness rooms I've seen in a hotel.",
"frequencyID": 2,
"title": "Great location for families with kids",
"comment": "We used points to stay here for the final 3 days of our family vacation. We decided to stay where they had a heated pool for our young kids (aged 3 and 1) and a close location to Legoland."
},
{
"reviewID": 1065637,
"hotelid": 111,
"userName": "Eljay",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Colorado Springs",
"arrivalMonth": "3/2012",
"datePosted": "3/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The roominess of the suite.",
"frequencyID": 2,
"title": "Watch your rate",
"comment": "My husband and I enjoyed a 5 night stay at this hotel. I had booked the room 2 months ago and paid in advance to get a better rate. What a surprise when I checked the rate 3 days prior to arrival and found the exact room was $54 per night cheaper (including tax). I did not bring this to the attention of the front desk when we checked in. (My mistake) If the rate had dropped that much, I would have appreciated knowing this when we checked in. It was made very clear to me when I made the reservation that once I had paid for it, I was locked into that rate. I felt penalized for planning ahead!!"
},
{
"reviewID": 1065729,
"hotelid": 214,
"userName": "battery1986",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Somerset, NJ, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Nice property",
"comment": "Overall nice hotel and experience."
},
{
"reviewID": 1065876,
"hotelid": 460,
"userName": "SunflowerRita",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Palmetto, FL, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Amazing staff, beautiful hotel & in an excellent location!",
"frequencyID": 3,
"title": "Best experience ever at a Belvoir!!",
"comment": "My husband and I stayed at the Belvoir Seattle for a few days in Feb 2012. It was the best experience we have ever had at a Belvoir! Our room was beautiful, the staff was wonderful & the concierge was extremely helpful. The location is perfect too. A great place to stay when you want to be in downtown Seattle close to all the action. We highly recommend this hotel. It is worth every penny!"
},
{
"reviewID": 1066678,
"hotelid": 1719,
"userName": "nikkin",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Moreno Valley, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This is one of the best hotels. I have stayed in other brand hotels, but Belvoir has done great job with this resort and for the price it is definitely worth it.",
"frequencyID": 2,
"title": "Great Resort",
"comment": "This is a great resort for a weekend getaway. Rooms are spacious and bathroom too! Excellent staff. I would definitely come again."
},
{
"reviewID": 1066851,
"hotelid": 166,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Montclair, NJ",
"arrivalMonth": "2/2012",
"datePosted": "3/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you have young children the pool will be your best friend!",
"frequencyID": 2,
"title": "Perfect Historical Location Location Location",
"comment": "The hotel is under construction so be prepared."
},
{
"reviewID": 1066880,
"hotelid": 353,
"userName": "Tigerlilly",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Hawaii",
"arrivalMonth": "3/2012",
"datePosted": "3/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Its centrally located",
"frequencyID": "",
"title": "Ms",
"comment": "Hotel has great features and is in a really good location,,, but the service is inconsistent. The bellmen are very friendly. I encountered two front desk staff . The first was very friendly and helpful, the secend was basically just doing her job. No smile."
},
{
"reviewID": 1067183,
"hotelid": 760,
"userName": "BECCAT",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charlotte, NC, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The whole facility was so clean and the staff was wonderful.",
"frequencyID": 3,
"title": "Beautiful and Convenient to Everything",
"comment": "Our suite was absolutely wonderful. We did not know about the shuttle service at first but caught on quickly . Great service . The staff was wonderful. The whole property was so very clean and we felt so safe. OverAll this facility was A1A....Thanks for making our first trip to Key West so enjoyable."
},
{
"reviewID": 1067525,
"hotelid": 3125,
"userName": "seanny",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "3/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the gym equipment is horrible. Please fix the tv in 904.",
"frequencyID": "",
"title": "Clean & Friendly but Lacking...",
"comment": "Overall, the hotel is nice, the food was good and the staff was friendly. However, the fitness center is a joke (except for the cadio which is fine). Also, if you want to use the lobby internet computers, be prepared for \"dial-up\" type speeds. Lastly, the television signal goes crazy about every 15 seconds for unknown reasons. I was there 3 nights and this was a major annoyance which no one in the hotel could explain or fix."
},
{
"reviewID": 1067615,
"hotelid": 3052,
"userName": "Adam",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Nyack, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "3/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good value, clean hotel",
"frequencyID": 4,
"title": "Nice,Clean Belvoir",
"comment": "I initially stayed at this hotel because I received a low rate for a single night stay with my wife."
},
{
"reviewID": 1067792,
"hotelid": 1177,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Binghamton, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "3/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "For 169.00 a room, I felt like we had a suite!",
"frequencyID": 3,
"title": "Wonderful Time!",
"comment": "This place has everything you need! The Beds are wonderful! I have no idea where they buy their pillows, but they are the best I have ever put my head on. After a long day in NYC we came back to a clean and comfortable place to stay. The staff was friendly, over the top to help. The fairy is right outside the hotel. You can get your tickets at the front desk. They have a indoor pool, which we didn't use, but will the next time we stay there."
},
{
"reviewID": 1068070,
"hotelid": 1703,
"userName": "Mark2072012",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Does not live up to what one would expect for this brand and price",
"frequencyID": 2,
"title": "Food was terrible,pool way too small and extra charges were out of line",
"comment": "For a first class hotel the food was terrible - at the main restaurant - we tried twice and both meals were very poor quality. Also the pool is way too small for a property of this size - people were actually fighting over pool chairs and finally charging for wireless service in this day and age is not competitive - I would not recommend this facility to anyone and will not stay there again."
},
{
"reviewID": 1068705,
"hotelid": 1047,
"userName": "jreyes41",
"overall": 2,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Caveat emptor: mkae sure your reservation is solid at this hotel.",
"frequencyID": "",
"title": "Don't expect your confirmation to honored",
"comment": "I have been a an BPG member for over 10 years and have booked at several Grandbourne facilities in PA and other other states and have never been told that there was no room available upon my arrival. Evidently this hotel doesn't give much credence to the room committments it makes. The room, I was finally given was one of the noisest I have ever been in. I was offered another room at the hotel \"down the street\". If I had wanted to stay in that hotel, I would have booked there. I will not make any future reservations at this hotel."
},
{
"reviewID": 1068949,
"hotelid": 90,
"userName": "CentralBA",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alexandria, VA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Accommodations!",
"frequencyID": 2,
"title": "A Great Place to Stay",
"comment": "Very pleased. Everything about this hotel was great! I loved my room, especially the bed. All 3 nights, I slept great. Also, loved the breakfast bar. I highly recommend this hotel to all DC area travelers. You will not be disappointed."
},
{
"reviewID": 1069502,
"hotelid": 94,
"userName": "TedC",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "The Only Hotel To Stay In Columbus",
"comment": "Stayed here numerous times and always happy with the staff and facilities. Check in always a breeze (Alex makes it so), and breakfast good and quick (I can't remember the names but they know by breakfast order by memory). Rooms always clean."
},
{
"reviewID": 1069520,
"hotelid": 460,
"userName": "fp2012",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Madrid, Espa񡼯span>",
"arrivalMonth": "3/2012",
"datePosted": "3/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Es una mala elecció® ³i pretendes aprovechar el tiempo para algo má³ que para dormir.",
"frequencyID": 2,
"title": "Saben como hacer desagradable la estancia",
"comment": "1. Haci鮤ote esperar hasta 50 minutos para poder entrar a desayunar. Acabé ¤esayunando en un Starbucks para no perder el tiempo."
},
{
"reviewID": 1069564,
"hotelid": 1113,
"userName": "Pedroboy",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Carrying Place, ON K0K, Canada",
"arrivalMonth": "2/2012",
"datePosted": "3/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Free parking is a treat! Few hotels offer that nowadays...",
"frequencyID": 2,
"title": "Mixed bag",
"comment": "Impressive lobby area and atrium. Pleasant pool area. Rooms generally comfortable but bathroom is rather tiny given the size of the room, and stained upholstery in the sitting area was a bit of a put off. My one major complaint however was the inadequate air conditionning - we never managed to set a comfortable temperature even when we set the thermostat into the lhigh 60s! Front desk staff are generally welcoming but should not be tasked with providing pool towels along with everything else - standing in line at the front desk to get a pool towel is not in keeping with Belvoir standards."
},
{
"reviewID": 1069766,
"hotelid": 315,
"userName": "Adam",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Nyack, NY, USA",
"arrivalMonth": "3/2010",
"datePosted": "3/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Basic Hotel....Economical",
"frequencyID": 4,
"title": "Good Location Near the North End",
"comment": "I've stayed at the Belvoir Fisherman's Wharf Hotel a couple of times. This is a small hotel in a very touristy area. It has a small lobby."
},
{
"reviewID": 1069787,
"hotelid": 214,
"userName": "Adam",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Nyack, NY, USA",
"arrivalMonth": "7/2008",
"datePosted": "3/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Well laid out hotel....you will not be disappointed!",
"frequencyID": 4,
"title": "Nice Hotel...nice pool",
"comment": "I've stayed at the hotel several times on business and with my family. If you want to stay in Palo Alto, it is very conveniently located."
},
{
"reviewID": 1070089,
"hotelid": 341,
"userName": "Adam",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Nyack, NY, USA",
"arrivalMonth": "7/2011",
"datePosted": "3/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "NO HOT WATER PRESSURE IN SHOWER",
"frequencyID": 4,
"title": "No water pressure",
"comment": "I've stayed at the Belvoir Houston Brookhollow several times."
},
{
"reviewID": 1070192,
"hotelid": 1143,
"userName": "TravelinKen",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL",
"arrivalMonth": "3/2012",
"datePosted": "3/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good option near the galleria. Traffic can get backed up on the road in front of the hotel during peak times making it difficult or a long wait to pull into the hotel entrance.",
"frequencyID": 4,
"title": "Good Hotel Near the Galleria",
"comment": "Not too much to say about this hotel. My stay was for 3 nights and I wanted to be near the Galleria. I was on the Grandbourne Preferred Floor (Floor 14) and my room was well maintained and very clean."
},
{
"reviewID": 1070693,
"hotelid": 1506,
"userName": "havebusinesswilltravel",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Utah/Cali/Wa",
"arrivalMonth": "3/2012",
"datePosted": "3/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Dont base your decision to stay on the outside of the hotel.",
"frequencyID": 4,
"title": "More then I expected",
"comment": "If you have never stayed at this hotel dont knock it based on the outside. I have to say when I saw the hotel from the freeway I was a little nervous as to what my stay had in store. I was traveling for business with my wife and children and had booked on BPG without seeing the hotel in person before. I must say dont judge a book by its cover because the inside of this hotel is great. Its all a deep blue and wooden beam nautical theme. The rooms are the same with beautiful shots of the puget sound, boats, etc. The welcom staff was very friendly and upgraded us to the club floor. The club lounge was great, friendly staff, tasty little snacks. All in all a great place to stay and just outside of downtown Bellevue."
},
{
"reviewID": 1071515,
"hotelid": 954,
"userName": "BOBO413",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Arcadia, CA",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good for meetings",
"frequencyID": 2,
"title": "Hotel needs work",
"comment": "Room needs improvement. Bathroom door did not close, air conditioner too loud. Shower old and did not drain well."
},
{
"reviewID": 1071825,
"hotelid": 1236,
"userName": "Rob59",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Nashville, TN, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "management is unprofessional!!!!!",
"frequencyID": 4,
"title": "Very Unprofessional",
"comment": "The hotel from the General manager, front desk, security were very Unprofessional. I travel about 323 days a year and i recently stayed at this property and there was a group of teenagers in the lobby that was so loud that i couldn't sleep. I was on the 8th floor and it was still so loud!!!!!! I called the MOD, Front desk, Security and ask them to do something about the noise and they said there was nothing they could do about it in till some group left. First what a security concern letting all these people into the lobby when not registered guest, there was a lot that got by security and was ridding the elevators and walking around on all floors knocking on doors looking for this group. Second I can't believe that this screaming and singing in the lobby went on for 4hrs!!!!! I will never stay at theis property again and go out of my way to tell everyone about the Unprofessional management and staff."
},
{
"reviewID": 1071999,
"hotelid": 1162,
"userName": "billkathy88",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Califonia",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Belvoir Lake Buena Vista",
"comment": "Nice upgrades but still some bugs to work out."
},
{
"reviewID": 1072087,
"hotelid": 1703,
"userName": "bbbb",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Weiser, I",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The Arizona Center next door is great!",
"frequencyID": 2,
"title": "An idea for you.",
"comment": "House keeping did a great job keeping my room clean and the entire facility looked very nice. I was disappointed with the television package. You had very little to offer for movies, no hbo, no cinemax. If I wanted to rent a movie they were way overpriced. For the amount we payed for the room we should have had free internet and free movie channels to enjoy."
},
{
"reviewID": 1072140,
"hotelid": 1552,
"userName": "Miri",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Hotel is clean and comfortable.",
"frequencyID": 2,
"title": "Nice hotel",
"comment": "I stayed at this hotel for 2 nights, on the BPG \"member\" level. The room was clean and comfortable (it had a real thermostat, not one of those silly under-the-window noisemakers). The bed was very comfortable. Towels, shampoo and conditioner were also nice. Everything was good except for a few minor details, which are easy to overlook. The biggest negative was the wireless internet. It was horrible. I logged in and got booted out many times, and when I was in it was horrendously slow. I tried to use the wired internet but the cable was too short to reach my computer. Not convenient at all."
},
{
"reviewID": 1072228,
"hotelid": 468,
"userName": "mkgen",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "3/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Front desk is difficult to work with.",
"frequencyID": "",
"title": "Not kid friendly",
"comment": "I was there for work and for that it was fine. I would not however bring my family to stay here on vacation. Not a lot of kid friendly restaurants and was a hassle to check in."
},
{
"reviewID": 1072232,
"hotelid": 3675,
"userName": "ChaCha",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Under construction",
"frequencyID": "",
"title": "So close to a five star rating",
"comment": "If there wasn't still construction going on, it would be five stars. The occasional noise and construction crew was the only thing that didn't make this stay perfect."
},
{
"reviewID": 1072261,
"hotelid": 468,
"userName": "jackie270150",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "colorado",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Hotel is more for convention purposes",
"frequencyID": 2,
"title": "This hotel is very expensive",
"comment": "The hotel staff were rude, desk clerk wanted to charge 60.00 more per day, for a different room. Our room very dirty, food under bed and nightstand. bath tub was dirty. Sink was clogged. Too expensive for a run down Room. 170.00 for a steak dinner for 3 people."
},
{
"reviewID": 1072266,
"hotelid": 760,
"userName": "UNRESOLVED",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "IF YOU LEAVE ITEMS IN YOUR ROOM THAT ARE NOT HIGH PRICED ITEMS ONE OF THE STAFF WILL TAKE THEM THINKING NO ONE WILL BOTHER ABOUT THE LITTLE STUFF.",
"frequencyID": 2,
"title": "UNTRUSTWORTHY EMPLOYEE",
"comment": "WE HAD LEFT SOME ITEMS IN ONE OF THE CABINETS WHEN WE LEFT THE HOTEL. WE CALLED TO TELL THEM WERE WE LEFT THE ITEMS. AND NOBODY IN HOUSEKEEPING CLAIMED THEY SAW THEM. I THEN SAID WELL I GUESS THE NEXT GUEST GOT SOME FREE STUFF, I WAS THEN TOLD THAT COULD NOT HAVE HAPPENED BECAUSE BEFORE ANY NEW GUEST GET ACCESS TO THE ROOM ALL CABINETS & DRAWERS ARE OPENED BY THE HOUSEKEEPING. I CONTACTED THE MANAGER AND HE WAS NO HELP AND WOULD NOT ACKNOWLEDGE ANY WRONG DOING ON HIS STAFFS PART & DID NO COMPENSATION TO US FOR WHAT HIS STAFF DID. I WOULD NOT RECOMEND THIS HOTEL TO ANYBODY"
},
{
"reviewID": 1072284,
"hotelid": 693,
"userName": "commish",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lester, Tinicum Township, PA 19029, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Hard Rock is just down the street with other stuff to do right there.",
"frequencyID": 3,
"title": "update needed",
"comment": "I stayed here over the past weekend 3/9/12. The loby,bar has a nice area to sit and meet with people.The room I had was on the 14th floor was nice,bed ok, pillows great! but the bathroom was out dated no room in the tube area .Friendsstayed on 5th floor wth river view try not to stay there trains keep them up most of the night"
},
{
"reviewID": 1072893,
"hotelid": 341,
"userName": "AdrianB",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Minneapolis, MN",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Lots of opportunity to improve guest services.",
"frequencyID": 3,
"title": "Not up to BPG Standards",
"comment": "This is the first time that I have written a review for a BPG hotel that I felt disappointed in. It started at the check-in where the young lady checking me in didn't ask for a credit card to cover incidentals. Although I had my card out, I figured they didn't need it and would use the one I have on file through the BPG system and charge purchases there."
},
{
"reviewID": 1073319,
"hotelid": 3115,
"userName": "genmex3452",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great stay",
"comment": "Had a great stay here. Front desk staff was very helpful, and Frank and the convenient shuttle staff was a great way to explore the nearby downtown area. Would definitely return when visiting Louisville."
},
{
"reviewID": 1073387,
"hotelid": 3620,
"userName": "CRBY",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Sarasota, FL, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "1.lackof communication among staff",
"frequencyID": 4,
"title": "A lot of inconvenience",
"comment": "Let me share with everyone the kind of service weve received from this hotel and their staff, from the day of our arrival to the day of our departure. I have reserved two rooms in this Hotel, two weeks before our arrival to see the Miami game with the following (two connected rooms one with King Bed and the other room with two queen-sized bed for our friends children. On the day of our arrival in Miami around noon I called the hotel to let them know that we will be checking in by 4:00pm, the staff that answered the phone assured me that the two rooms weve reserved are ready and will be waiting for us. But then, when we got there, a lady from the registration desk told us that only one room is ready and that the second room (connected to one room) should soon be ready so she gave us the keys for only one room. After about 30 minutes I called the front desk to see if the second room is ready, another lady talked to me with a different tone on her voice and said the room will not be ready for another 30 to 45 minutes, I was very unsatisfied at that moment so I asked her why then she said there is nothing she can do the guest that was staying on that room had checked out late so their just starting to clean the room. After 20 minutes my husband came out the room and so the cleaning lady just got done cleaning it so my friend went downstairs, and a guy said that the room is not ready and it should be ready by the time we get back from the game so she went back to the room .Ive asked my husband to come with me down the front desk to talk to a manager about the whole thing. When we asked for a manager a Supervisor offered to talk to us and shell try to help us she said. We told her exactly what was happening and that we are very dissatisfied of all the staff that we talked to she apologized and asked us what she could do to ease our disappointment so we asked her to find if the room is ready and that because of all the delay that we should also have a late check out. She asked us what time we want to check out and we said 6:00pm if thats possible she said yes and she also said the room is ready but, there are no 2 queen beds in any of the rooms, but they can and will provide us a bed (a folding bed which by the way, my friends back ached so bad the next day). So that was the end of our first day, The next day on our way to eat breakfast, I went to front desk just to make sure that we are checking out at 6:00pm, what a surprise when the lady I was talking said it was not entered into the system at all, that if we had checked out at six they would charge us a full day extra. Thank God I went back to check before it was too late. So everything is set, we went out,came back around 5pm , guess what? We were locked out! Our keys were not reprogrammed to check out by 6pm so my husband went down to the front desk wanted to talk to the manager once and for all. But the lady he was talking to giving him more excuses for what happened instead of calling the manager so my husband just had enough , he just asked the keys to be reprogrammed. Overall, we had a great time in Miami except for the services that weve had from this hotel and made us all feel not to come and check in to any Belvoir hotel ever."
},
{
"reviewID": 1073583,
"hotelid": 1047,
"userName": "BillN",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Wyomissing, PA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Consider leaving car here after spending the night and catching that morning flight",
"frequencyID": 4,
"title": "Solid, and quiet, airport hotel",
"comment": "For over 10 years this hotel has met my needs when I've needed a reliable rest prior to an early morning flight. Reduced or free parking (policies and plans vary) and a good shuttle make this all suite hotel a logical choice. I'd prefer to have a more comprehensive and festive restaurant on this campus of three Grandbourne properties, especially as I am often with a friend about to start a vacation, but the burger-oriented Relish bistro excels in its specialty, and also offers sufficient variety for my 3 or so yearly visits."
},
{
"reviewID": 1073681,
"hotelid": 1798,
"userName": "Traveler651",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Myers, FL, USA",
"arrivalMonth": "3/2011",
"datePosted": "3/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor service and management",
"frequencyID": 3,
"title": "Awful service",
"comment": "Staff was clearly overwhelmed during our group visit. Rooms had insufficient towels upon arrival, housekeeping did not replace used items (Coffey, shampoos, etc), removed towels from rooms without replacing. Our group breakfast buffet that we were charged $15 pp for consisted of grits, bacon strips, and scrambled eggs, without coffee, tea, or bakewares, not even toast. We ordered breakfast bags to go on day of departure: the hotel forgot!"
},
{
"reviewID": 1073711,
"hotelid": 377,
"userName": "buyrctw",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Ann Arbor, MI, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't let the Belvoir brand fool you at this outstanding property with great value for Elite Members.",
"frequencyID": 4,
"title": "Exceeded All My Expectations",
"comment": "I have to admit that I have not been a big fan of the Belvoir portfolio within Grandbourne as my experience with the brand has been inconsistent over the years. However, I believe this property sets the standards on what the Belvoir brand should be and could be!"
},
{
"reviewID": 1074175,
"hotelid": 353,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Reno, NV, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is well worth the money!",
"frequencyID": 2,
"title": "I dont know what everyone is talking about",
"comment": "I stayed here on 2/20/12 to 2/24/12, the last two days of Mardi Gras and a few extra days for the sights. First of all for wanting to see the sights this hotel is right where you wanna be close to everything including the trolley. The staff was AMAZING, they were nice as could ever be, real southern hospitality. No matter what it was from questions to extra coffee they were on it FAST. The rooms were very clean although yes the bathrooms needed remodeling but they are in the process of this very thing. Never heard any construction noise or other quests for that matter, very quiet and relaxing. The views were beautiful and stretch as far as the eye can see. The parking is pricey at almost 37 a night but you can take your car out and bring it back as much as you want no extra charge. It also doesn't hurt that they have one of 3 starbucks in town, downstairs open 9am to 5pm daily. Oh and that their in room coffee is also starbucks, hats off guys! I have stayed in many 4 star hotels throughout the USA and I must say they have well earned their stars."
},
{
"reviewID": 1074191,
"hotelid": 344,
"userName": "Cameo",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Salt Lake City, UT, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great valets!",
"frequencyID": 2,
"title": "Nice hotel near the airport",
"comment": "I recently visited the Belvoir Gateway LAX for a whirlwind 18 hour trip to LA. Upon arriving to the property, I was promptly greeted by a very cordial valet. In fact, every time I pulled up, the valets were so friendly and an ideal first impression of the hotel. The front desk was slow. Both agents I encountered were very friendly, but didn't move with any sort of urgency, instead demonstrating uncertainty. When I took a shower in the morning, the tub was very slow draining and in my brief shower, about an inch and a half of standing water accumulated. I mentioned this to the front desk when checking out, so another guest did not have the same experience and was apologized to and offered a meager apology with some BPG points. All in all, the staff was friendly and wanted to make sure I had a good time, but recovery and urgency was lacking at the front desk."
},
{
"reviewID": 1074863,
"hotelid": 270,
"userName": "Kyler",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "It's just an OK hotel",
"comment": "The location of the hotel was great, the lobby was very nice but once inside my room, I was disappointed."
},
{
"reviewID": 1075132,
"hotelid": 1047,
"userName": "dk759",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Stroudsburg, PA",
"arrivalMonth": "3/2012",
"datePosted": "3/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't rely on shuttle service.",
"frequencyID": 2,
"title": "Extremely frustrating shuttle service",
"comment": "We did a 10 day park and fly package at this hotel on 3/2/12. Upon our return on 3/10/12, we were left at airport for over 1 hour & 15 mts. Were constantly told shuttle would be there in 5 minutes during this period. Three shuttles passed us right by. We were returning from Fla. and standing out in the cold for over an hour was unacceptable. Would have been better if we were told that shuttle would take over an hour. Next time we will book a"
},
{
"reviewID": 1075288,
"hotelid": 1776,
"userName": "AJ2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jersey City, NJ, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Even if you are afraid of heights please get on a high floor the views are spectacular.Amazing view from 25th floor stunning(ill post pics later promise)",
"frequencyID": 4,
"title": "The good and the BAD about Belvoir DT Philly",
"comment": "My partner and I travel a little too much and we WERE faithful patrons of another chain due to several bad experiences we decided to go with the Belvoir...Well, what an unbelievable weekend...."
},
{
"reviewID": 1075492,
"hotelid": 377,
"userName": "jjjmom",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "newport beach,ca.",
"arrivalMonth": "12/2011",
"datePosted": "3/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the location facilities amenities and bedding is superb!!!!!!",
"frequencyID": 4,
"title": "GREAT christmas holiday 2011",
"comment": "WE stayed at this hotel for christmas 2011 they gave us an upgrade of an oceanfront room it was beautiful best christmas in the island of oahu . It was Awesome. the shopping center and facilities at Belvoir waikiki are wonderful. the hotel has a wonderful buffet The Hotel is centrally located . you can walk everywhere to the beach the shopping Planning to go back and stay there in spring of this year WOW"
},
{
"reviewID": 1075650,
"hotelid": 865,
"userName": "Beth50",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Surpassed our expectations",
"comment": "For the price we were expecting much less. Our rooms were newly renovated and designated for Preferred Guests. Checking in and out was painless. I definitely will stay there every time I'm in the area."
},
{
"reviewID": 1075731,
"hotelid": 127,
"userName": "GUSSTOFF",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "OUTSTANDING SERVICE FROM THE STAFF",
"frequencyID": 2,
"title": "OUTSTANDING SERVICE",
"comment": "HOTEL HAS A BEAUTIFUL VIEW, ATTRACTIVE LOBBY ANS ROOMS. IT IS WELL MAINTAINED. STAFF GOES OUT OF THEIR WAY TO BE HELPFUL, FRIENDLY AND CHEERFUL."
},
{
"reviewID": 1075820,
"hotelid": 3207,
"userName": "wsu96",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "My only negative for my experience is that the third party parking cost is very high in my opinion. For a weekend visit, the rate should be lowered.",
"frequencyID": 1,
"title": "Club Lounge Experience",
"comment": "The staff person for the evening I was at the hotel, Ms. Jackie, is one of the most hospitable people I have even met. She made each guest feel like they were the only person in the lounge."
},
{
"reviewID": 1076562,
"hotelid": 127,
"userName": "smartset",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Victoria, BC, Canada",
"arrivalMonth": "3/2012",
"datePosted": "3/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "great location; lacking housekeeping",
"comment": "Excellent location, great views. For the most part the room was clean although the light switches and light fixture itself had not been cleaned for some time. There seemed to be a dark shadow around the light fixture and upon examination I touched it to see if it was a stain and a big piece of dirt/fluff fell on the floor. The same was on the light fixture itself and in the connecting room bathroom to ours.(I took pictures) After waiting 2 hours for housekeeping to help us with remaking a bed that our child had been sick in we had to call again. Felt that was a bit long to wait. Also parking was an issue. There were events at the hotel 2 of the 3 nights we were there. We were told we could only park in 1 parking lot as the other was reserved for the events. After paying$22 per day to park we felt that we were not as valued as the patrons who only needed parking for the evening. With a small child and an infant, parking in the dirt parking lot quite a distance away was an inconvenience. Other than these issues it is a great hotel with a beautiful view."
},
{
"reviewID": 1076594,
"hotelid": 1144,
"userName": "kman",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not stay on 1st floor.",
"frequencyID": 2,
"title": "Not the Belvoir you expected",
"comment": "Our room on first floor was very small. I called front desk as my phone near the bed was not working. Nobody came and fixed it. The alarm clock was not working either. They should never rent out 1st level rooms near the parking lot as you hear cars in the parking lot. The amenities and the room is no better than any 2 star hotel. Not what you expect at Belvoir."
},
{
"reviewID": 1076598,
"hotelid": 741,
"userName": "TurboTraveler",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This hotel has a great staff.",
"frequencyID": 2,
"title": "Changes for frequent stay folks",
"comment": "Was disappointed that after all these years of staying with this hotel, they stopped access to the Club Lounge for Gold members. You need to be Platinum to access it now. I love their great staff, but will likely find another hotel next time."
},
{
"reviewID": 1076687,
"hotelid": 1391,
"userName": "KWeshocks",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Wait to park until after check-in. The 2 wings have plenty of close parking, but the wings are spread out. The valets are wonderful to assist and suggest the best place to park.",
"frequencyID": 2,
"title": "3rd stay",
"comment": "We stayed one night this time to ease an early airport drop off at PHX. As platinum members we have been upgraded the other 2 stays, but were told the hotel was full. There was also no late check out for the same reason. I wish I had known this information on check-in as it made the logistics difficult for an airport pick-up later in the day."
},
{
"reviewID": 1076889,
"hotelid": 1552,
"userName": "LMG517",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor maintenance",
"frequencyID": 4,
"title": "This hotel needs work",
"comment": "On business trip and the internet does not work most of the time. Hotel response was when hotel is full the Internet does not work well."
},
{
"reviewID": 1077154,
"hotelid": 674,
"userName": "JackieM",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The front desk staff were very pleasant",
"frequencyID": 3,
"title": "Weekend Stay",
"comment": "We stayed at this hotel this past weekend. Positives:"
},
{
"reviewID": 1077298,
"hotelid": 1162,
"userName": "Nathan75",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix AZ",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nicely renovated. Beautiful pool area. Shuttle to Disney is poor...",
"frequencyID": 3,
"title": "Room & Pool were nice. Bus to Disney - not so much",
"comment": "Stayed 6 nights at this hotel in early March 2012. The room was recently renovated and comfortable. Pool area appeared to be all new and was above expectations. Staff was helpful."
},
{
"reviewID": 1077491,
"hotelid": 1144,
"userName": "Rippedoffcusomer",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Georgia",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Dont stay here.",
"frequencyID": 4,
"title": "Dont stay here!!",
"comment": "Terribly small rooms, rude front office staff.Paid to much for bad level of service and bad rooms. Double billed. Still trying to fix. This experience ruined our weekend and days off."
},
{
"reviewID": 1077647,
"hotelid": 3052,
"userName": "shiframeir",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NY",
"arrivalMonth": "11/2011",
"datePosted": "3/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "down the block from Canal Room and Pearl Paints.",
"frequencyID": 2,
"title": "great new hotel, perfect for a Soho/Tribeca visit",
"comment": "Really nice new hotel with reasonable pricing and small but functional rooms (about normal for NY)."
},
{
"reviewID": 1077745,
"hotelid": 1364,
"userName": "mck0582",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Illinois",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, comfortable room but pricey add-ons.",
"frequencyID": 1,
"title": "Comfortable Stay",
"comment": "The hotel staff were friendly at each interaction. They offered us printed directions to places we wanted to go and always had a smile. The rooms were large, clean and comfortable and the location was within walking distance (less than 10 minutes) to so many St Louis attractions."
},
{
"reviewID": 1077747,
"hotelid": 15,
"userName": "lbch",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "pa",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "not the best choice in the area",
"frequencyID": 3,
"title": "paper thin walls",
"comment": "while the hotel has undergone some renovations and the rooms LOOKED nice, the walls are paper thin and we could hear every single word spoken next to us or in the hall near us."
},
{
"reviewID": 1078087,
"hotelid": 865,
"userName": "guru3785",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "no basic need",
"comment": "no basic need equipment in the room like freeze and microwave."
},
{
"reviewID": 1078273,
"hotelid": 92,
"userName": "RCfly",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Troy, MI, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The rooms are spacious and clean! The staff are polite and helpful. For a downtown hotel security was top notch!",
"frequencyID": 2,
"title": "Spacious rooms, ample parking and attention to security, and a helpful and knowledgable staff!",
"comment": "My husband and I and our grown children, had a wonderful stay at this Wilmington downtown location for our 25th Wedding Anniversary!. We were greeted upon arrival, helped with luggage and given great directions to everything we needed to find in Wilmington. We enjoyed the pool and gym areas. The restaurant had no problems seating a party of 13 for lunch at last minute notice. We enjoyed room service for breakfast and the food was warm and enjoyable!. The rooms were clean and spaceous. We liked having a separate bedroom we could close off from guest, or put the grandkids in to play games or enjoy a movie on, while the adults visited in the other section of the room. I highly recommend this wonderful hotel and will return to it on my next stay in Wilmington. Good Internet or Grandbourne rates for the space!"
},
{
"reviewID": 1078396,
"hotelid": 1162,
"userName": "mjmj8",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "tampa",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "The new look is great, the pool is great.",
"comment": "The F&B staff was unfriendly and needed to pick up the pase. On Tuesday at the outside bar during a beautiful day you had staffed a blonde girl. I had sat at the bar ready to order some drinks and I could see that she was busy with a guest making frozen drinks. Which I know can be a pain...but as she was preparing the drinks more guests had approached the bar. Not at any moment did she greet myself or any of the new guests that stepped up to the bar. The total process took over 10 minutes with her going inside to grab things and coming back out. Maybe she was having a bad day but in hospitality you dont need to reflect that towards the guests in the sun."
},
{
"reviewID": 1078727,
"hotelid": 636,
"userName": "Robertdavid",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Newfane, VT 05345, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Value for a superior hotel",
"frequencyID": 4,
"title": "A Great Hotel at Exceptional Value",
"comment": "We have been staying at The Belvoir Portsmouth for years, and it just keeps getting better. The rates are great, the rooms clean and inviting and the staff is exceptional. They welcome our dog James with open arms. Great location in downtown Portsmouth."
},
{
"reviewID": 1078751,
"hotelid": 1364,
"userName": "Help",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Missouri, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is safe walking distance from the hockey games.",
"frequencyID": 3,
"title": "Staff",
"comment": "When I was checking in the computer was not wanting to work. Mr. Mitchell was trying his best to get the system to work. Mr. Mitchell was very professional and apologetic with the issue he was having. I always stay at this hotel when I am in the St Louis area. I have never had a problem during a stay. I would like to thank Mr. Mitchell again for his professionalism."
},
{
"reviewID": 1078777,
"hotelid": 83,
"userName": "scgirl86",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is very close to Universal Studios and the Gibson.",
"frequencyID": 2,
"title": "Quick but worth it!",
"comment": "We had booked a room for 1 night for a specific event but it was very worth it. The staff was friendly and the hotel was beautiful. I had asked to get a late check out due to my event, and they were more than accomodating. The beds are some of the most comfortable I have ever had. Everyone from the concierge, to the desk staff and bell staff were amazing. I would recommend this hotel and I plan on going back soon."
},
{
"reviewID": 1078815,
"hotelid": 127,
"userName": "Ellie10",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sierra Nevada, CA",
"arrivalMonth": "3/2012",
"datePosted": "3/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenience, comfort and very good value for travel with your dog.",
"frequencyID": 3,
"title": "Large Rooms, great bay views.",
"comment": "We had a very nice large, king room overlooking San Diego Bay and North Island. The balcony with sliding door was wonderful, as we were able to have our coffee in the morning and a cocktail at night overlooking the bay. It was also nice to be able to turn off the heating and cooling in the room, open the door and get fresh air."
},
{
"reviewID": 1079570,
"hotelid": 865,
"userName": "Canuck1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Holmes Beach, FL 34217, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fitness facilities, rooms and club lounge are all excellent. the restaurant menu is tired and the service is sporadic.",
"frequencyID": 4,
"title": "As Good As it Gets!",
"comment": "I've been staying at the Belvoir Parsippany for over 5 years (not to mention dozens of other Grandbourne properties around the continent). The new renovations are brilliant and timely, the workout facilities are among the best I've experienced, the front desk staff (Justin, Mark and others) are professional and organized. Finally, the Club Lounge, hosted by Mary, is like walking into my Mother's ktichen. Always engaged, interested and in great spirits.(David in the evening is good too!) There is no other place worth trying in the Parsippany area. This hotel will not disappoint."
},
{
"reviewID": 1080155,
"hotelid": 353,
"userName": "POPS",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans, LA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very much over-priced for what it is...",
"frequencyID": 2,
"title": "Over Priced",
"comment": "Rooms are dirty,"
},
{
"reviewID": 1080940,
"hotelid": 1776,
"userName": "CanuckTraveler",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "3/2012",
"datePosted": "3/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "I'd stay here again",
"comment": "I just spent 3 night at the Belvoir Philly and overall enjoyed my stay. Location was good for driving as most of my meetings were outside the downtown area. Highway is right there. As a Platinum I was upgraded to a suite with was very nice and comfortable."
},
{
"reviewID": 1082455,
"hotelid": 1364,
"userName": "Eman21",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cincinnati, OH, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Dated facility",
"comment": "I was disappointed by my recent stay at this hotel. Although it was clean and the staff was professional, the decor was extremely dated. I would estimate that the carpets and furniture are at least ten years old. The same goes for the workout facility. Finally, the commuter bus terminal across the street gives guests the sense that crime might be an issue in that neighborhood."
},
{
"reviewID": 1082531,
"hotelid": 664,
"userName": "Bluecello52",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Annapolis, MD, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice setting on the beach and close to restaurants and night activity.",
"frequencyID": 2,
"title": "Great week!",
"comment": "My wife and I stayed for five nights. Hotel is old, but very well maintained and clean."
},
{
"reviewID": 1082649,
"hotelid": 127,
"userName": "Sparktheusa",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kansas City, KS, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is classy, fun, perfect location & great views!",
"frequencyID": 4,
"title": "Amazing view!",
"comment": "We stayed in the Marina tower in room 1028 at the club level. The view of the marina was absolutely breath-taking. We loved having a balcony to enjoy the view. The convenience was great. Minutes from the airport, minutes from Sunset Cliffs, Point Loma & even downtown."
},
{
"reviewID": 1082671,
"hotelid": 1557,
"userName": "1/1/1966",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Swansea IL",
"arrivalMonth": "3/2012",
"datePosted": "3/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a clean and comfortable place with excellent staff.",
"frequencyID": 1,
"title": "Very nice!",
"comment": "This was our first time staying at this hotel. It exceeded our expectations. The staff was wonderful, very friendly and helpful. The room was very nice. It is clean. The breakfast buffet is good and the waitresses are very friendly. It is convenient to everything. We will definitely stay there next time we go to Des Moines."
},
{
"reviewID": 1082714,
"hotelid": 139,
"userName": "tmills91",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dallas, TX",
"arrivalMonth": "3/2012",
"datePosted": "3/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Going through Renovation",
"frequencyID": 4,
"title": "Denver Tech Center",
"comment": "It would have been nice to know they were renovating the hotel. Rooms were definitely on the small side, especially the bathroom. Very friendly staff and nice breakfast spread. Good internet connection for working in the evenings."
},
{
"reviewID": 1083625,
"hotelid": 3023,
"userName": "WF789",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "USA",
"arrivalMonth": "1/2012",
"datePosted": "3/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Hands Down Best Service",
"comment": "I feel a little strange writing that this Belvoir has the best services hands down, but it's true. I've stayed at BPG properties 400+ nights and this one really sticks out. I guess I have lower expectations for this hotel since it's not a resort, vacation, or big city property, but their service really surprised me. This was the second time I stayed at this location and when I walked up to the counter I was greeted by \"Mr. ___, so nice of you to come back\". I don't know how they knew my name. The staff was extremely attentive, asking if I knew where the workout facility was, lounge hours, etc. Whoever did the training at this facility did an excellent job and the staff is also doing an excellent job."
},
{
"reviewID": 1083691,
"hotelid": 1784,
"userName": "willk1129",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "DeSoto, TX, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Heated Pool is GREAT!",
"frequencyID": 2,
"title": "Bend over Backwards Staff",
"comment": "While I can see where someone may complain about the carpet cleanliness, what I don't understand is how could anyone find time to complain when they are receiving 5 star treatment. From the time my family of 5 arrived, till the time we left, we were treated as rock stars! Big thanks goes to Jasma and Tristin for getting the room we wanted. And how could we have found our way to Sundance Square without DeWayne giving us a ride and showing us where to eat chocolate cake! From fresh linens and cleaning the room above what we asked Wanda to do, all the way to saying a heartfelt Good Morning to me and my kids- just because! We had a great time!"
},
{
"reviewID": 1083813,
"hotelid": 421,
"userName": "unansweredphone",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cambridge, MA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Will the front desk answer the phone, please?",
"comment": "Several attempts to reach the front desk were met with no response. Had to walk down to the desk on 3 occasions."
},
{
"reviewID": 1083928,
"hotelid": 94,
"userName": "Tina",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Akron, OH, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice location. Great service and rooms are very nice.",
"frequencyID": 2,
"title": "Great Stay",
"comment": "Great room very comfortable."
},
{
"reviewID": 1083987,
"hotelid": 158,
"userName": "jupiter",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Thanks Lynn and Tierra",
"comment": "I originally booked a room for two nights at this location. We had a change of plans due to unforeseen circumstances. I explained the situation to Tierra at length and she tried to do the best she could to help. Together with Lynn from Accounting, they were able to remedy my situation. Thank you guys so much!"
},
{
"reviewID": 1083998,
"hotelid": 1469,
"userName": "RLHSFO71",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Francisco, CA",
"arrivalMonth": "3/2012",
"datePosted": "3/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "RENOVATION!",
"frequencyID": 4,
"title": "Keauhou Rising!",
"comment": "I stayed here for the first time recently but had visited the property on previous trips. The hotel is undergoing a renovation and I have to say I was pleasantly surprised. The staff could not have been nicer and they made SURE I knew about the renovation and set my expectations accordingly."
},
{
"reviewID": 1084845,
"hotelid": 421,
"userName": "DanielC8N",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "3/2011",
"datePosted": "3/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Perplexed",
"comment": "Very pleasant stay in a well-maintained and conveniently located hotel. Two concerns: the TVs in the workout room and rooms had many cable channels, including all the news, except MSNBC. Is there a political agenda here? If so, get rid of FOX, or include MSNBC, or I will not stay here again. Second, the private lounge on the 44th floor was very nice, but for breakfast, it was very dark--appropriate for a romantic evening, perhaps, but a stupid decision for the morning, when you can barely find a spot to read the newspaper."
},
{
"reviewID": 1084954,
"hotelid": 743,
"userName": "jm45",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "everything was wrong with the hotel",
"comment": "-Took forever to warm up my food"
},
{
"reviewID": 1084963,
"hotelid": 760,
"userName": "Annette55",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Illinois",
"arrivalMonth": "3/2012",
"datePosted": "3/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location, comfort, and accommodations.",
"frequencyID": 3,
"title": "Perfect Key West Location",
"comment": "The Belvoir Key West was the perfection location for a relaxing and spacious resort. The suites are amazing and comfortable. The staff was very attentive, the food was outstanding, and the pool was perfect. Being directly across the street from the beach made it a perfect choice. A short drive to shopping and Duvall Street made it very easy to enjoy our visit to Key West. Loved it and will return often."
},
{
"reviewID": 1084964,
"hotelid": 430,
"userName": "mtrujillo78739",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Boston Blackout",
"comment": "I was a guest at the hotel during the blackout in downtown Boston in March. You see a different side of people during a crisis and I must admit I was very impressed with the professionalism of the staff."
},
{
"reviewID": 1085228,
"hotelid": 353,
"userName": "Alto",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Beijing",
"arrivalMonth": "3/2012",
"datePosted": "3/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Reception staff cold face",
"comment": "not friendly and no smile; checking in late Sunday night Mar 11 I was not asked for my preference of BPG awards, was not given the club floor PIN."
},
{
"reviewID": 1085287,
"hotelid": 1113,
"userName": "Coolbreeze",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Florida",
"arrivalMonth": "3/3023",
"datePosted": "3/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Cold swimming pool and small hot tub that appeared not too clean.",
"frequencyID": 4,
"title": "Pool Too Cold",
"comment": "This hotel seems to be cutting costs by limiting the air conditioning. Thus, if you are assigned a room on the Grandbourne Guest floor at the very top of the hotel, the rooms can be too warm to be comfortable. On the other hand, the pool does not seem to be heated, I never saw anyone swim in it, just sit on the sides dangling their feet in the water. My spouse reported that it felt like ice water. I saw quite a few young people who appeared to be very disappointed. It's also annoying that , even if you are a disabled person, and are not feeling well, you still have to personally check in at the front desk. The rooms have pull out sofas, but the hotel doesn't put sheets or blankets on them, you have to call to get sheets delivered to your room. We got a 2 p.m. checkout, they would not give us 4 pm, and even then the maid kept pestering us, even with the \"do not disturb\" sign on the door. The hotel does a great job keeping the lobby clean and bright and we liked the coy fish and turtles in the indoor pond. I would try to find another Grandbourne property in the area on my next visit."
},
{
"reviewID": 1085329,
"hotelid": 1162,
"userName": "Shannon69",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Savannah, GA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great pool area!",
"frequencyID": 3,
"title": "Great Pool!",
"comment": "Overall, we had a nice stay at this hotel. I will list out the pros and cons with the cons first - it is always nice to end with the positive!"
},
{
"reviewID": 1085516,
"hotelid": 83,
"userName": "JNTBoss",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff care a lot about your comfort.",
"frequencyID": 4,
"title": "Exceptional Service",
"comment": "My BPG membership was acknowledged by the Valet and the Registration desk. I was given a nice room on the club floor, and the bell desk brought me a refrigerator and extra towels and was very helpful. We had a problem with our door key not working, and the security guard came immediately and treated us to a nightcap for our troubles. We stayed one week and the room was clean and all staff so friendly. The valet Curtis noticed a scrape on my car that I hadn't gotten fixed, and got some polish out and buffed it out. Amazing. Great service, the building has interesting history and great location. Nice gym, and we had a business meeting in the lounge with great service. I did not like the cabana rooms, they are tired... the tower was better. Thanks!"
},
{
"reviewID": 1085879,
"hotelid": 1727,
"userName": "Redskin",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Trinidad and London",
"arrivalMonth": "3/2012",
"datePosted": "3/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location, good staff, great shopping, everything for the business person and great shopping around the corner and access to trains, no one bothers you on the road and you feel safe.",
"frequencyID": 3,
"title": "Overall Experience",
"comment": "We stayed at Belvoir Brooklyn from March 8-14 2012 and we welcomed in the evening by the staff. The hotel is great when you see where it is located you are even more surprised. For me there was shopping in every corner Macy's just 'over the road'. I must mention though that I was very impressed with our room cleaner and the room. Keep up the good work but also the restaurant need an accomplised cook/chef."
},
{
"reviewID": 1086186,
"hotelid": 1474,
"userName": "TNdad",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2011",
"datePosted": "3/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The most comfortable mattresses in any hotel, no competition.",
"frequencyID": 3,
"title": "Excellent hotel",
"comment": "Wife and I brought our newborn daughter to Chattanooga for a one-day trip. We reserved the Aquarium package which included 2 tickets to the Aquarium, 2 tickets to the I-MAX, and a $10 voucher to Starbucks. The room was top-class, the staff was very friendly, and the location was ideal, right in the middle of downtown Chattanooga. My favorite part of our stay was the king-size bed. It was the most comfortable mattress that I have ever slept on in my entire life, every muscle relaxed as soon as I laid down on it."
},
{
"reviewID": 1086230,
"hotelid": 1703,
"userName": "Thomas143",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Fairfax, VA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Staff Support",
"comment": "I was greatly disappointed by the staff and the support they offered. I will probably not stay at this hotel again. I had several request but never got a response. I checked out the next day and that was another story."
},
{
"reviewID": 1087009,
"hotelid": 430,
"userName": "MiniMom",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Rochester, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The 2 double bed rooms are small. The suites afford much more room. Convenient location. EXPENSIVE, even with the conference discount.",
"frequencyID": 4,
"title": "Boston Blackout",
"comment": "(SVO member/gold status)"
},
{
"reviewID": 1087092,
"hotelid": 664,
"userName": "cindybob12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Niagara Falls, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to beach,",
"frequencyID": 1,
"title": "Very Happy",
"comment": "We had a Great stay!! Our room was clean, comfortable and had an amazing view of the ocean. The staff was friendly, helpful and kind to a person, especially the front desk staff. The parking, while not free, was safe, covered and convenient. We were steps from the beach, the beach area and pools where perfectly located for use and there was great choice of eating options in the hotel and the immediate area. The other quests were mostly adults and families, so we didn't feel surrounded by teens! Great place to stay! Close to everything!"
},
{
"reviewID": 1087148,
"hotelid": 151,
"userName": "drewbydean",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are showing their age - but decent hotel overall.",
"frequencyID": 3,
"title": "Great, friendly staff; however, facilities need improvement",
"comment": "The staff at the Belvoir Meadowlands is wonderful - so accomodating, friendly and helpful. A few things need attention: 1. Rooms are in need of updating - mattresses are a bit saggy, there were dents and scratches on the walls in the bathroom, the shower rod was falling down etc. 2. Wireless internet is very slow in rooms. 3. Please repave your entire parking/driving areas - I thought I was going to puncture a tire when I drove in."
},
{
"reviewID": 1087328,
"hotelid": 1725,
"userName": "FLRnMr",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "check-in is a STRICT 3pm!",
"frequencyID": "",
"title": "Nice surprise!",
"comment": "The \"gym\" has had a well-overdue makeover. THANK YOU!!!"
},
{
"reviewID": 1087353,
"hotelid": 5607,
"userName": "terryhd",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Illinois, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "it caters to the masses",
"frequencyID": 1,
"title": "Use only if no other options",
"comment": "The hotel grounds are clean and well maintained. The staff is there to make you \"believe\" they care but in reality they don't. This resort is catering to the masses and not to anyones particular needs so if you looking for creature comforts I would not recommend this place. A good example is there version of a help. If you go to the ticket and attractions desk they make you go to other desk first. Then that desk just hands you a simple price sheet and has you go back to the first desk you were at. Then the second desk will eventually get to you and just read you what is on the sheet you got with no real help. Then if you ask for something special you have to go back to the other desk. The run around is just not what I like when on vacation. It was too much trouble so we just went online and got our attraction tickets in 5 minutes."
},
{
"reviewID": 1087550,
"hotelid": 1138,
"userName": "Mitchell33",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice size rooms, conveniently located just off 101",
"frequencyID": 3,
"title": "Good Choice",
"comment": "We were only there for one night on our way to Russian River Wine touring but were very pleased with the room and food in the dining room. We also had a drink in the bar and found the prices and selection to be good. It is conveniently located right off the 101."
},
{
"reviewID": 1087883,
"hotelid": 1497,
"userName": "grandpa",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "overpriced and needs lots of cleaning up. even the bathrooms in the lobby requireds cleaning (a lot)",
"frequencyID": 2,
"title": "junior suite",
"comment": "we were very disappointed with the hotel/staff. Upon checking in, they tried to give us room #314. I informed them I paid for a junior suite with a view of the harbor for my wife's 70th birthday. After waiting 15 minutes, they gave us room #727. It had a view (about 30%) the rest of the view was the hotel across the parking lot! Talk about bait and switch!! The junior suite was wasted-lots of unusable space (table about 3'x5' that could not be utilized. Only had coffee maker in room. Tried to exchange decaf for regular coffee-wanted to charge us for the"
},
{
"reviewID": 1088189,
"hotelid": 1124,
"userName": "Richard12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Nothing to improve",
"comment": "The staff and facilitites were the best part about my stay. In particular Sean Parker and Vincent Seiberling were excellent."
},
{
"reviewID": 1088194,
"hotelid": 1765,
"userName": "ChiICHawk",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good main room size, but bathrooms are small. Sirens going by all night and, even on high floors, it is loud.",
"frequencyID": 4,
"title": "Average and Loud",
"comment": "This hotel is perfectly average. The main room size is acceptable and my room was clean. The bathroom is really small and the water pressure was very weak in the shower. There were sirens going by at all times and it was pretty loud as a result. The gym amenities were definitely a plus."
},
{
"reviewID": 1088402,
"hotelid": 198,
"userName": "David46205",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Indianapolis, IN, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Hotel is old and tired",
"comment": "The hotel and room are old and tired. Wallpaper peeling, mold in the shower, and sink drain clogged. Service was slow in all areas. I have never seen a front desk operate so slowly when staffed by four people."
},
{
"reviewID": 1088508,
"hotelid": 693,
"userName": "1JimBob",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's in the heart of Station Square.",
"frequencyID": 1,
"title": "This hotel was a great choice!!!!",
"comment": "My girlfriend and I were there celebrating her birthday. They upgraded our original suite to a lake view suite. We over looked the lake. It was gorgeous. We had never been to pittsburgh. Everything about this hotel was great: very comfortable bed, clean bathroom, great downtown location, etc......I would truly recommend this hotel to family and friends."
},
{
"reviewID": 1088784,
"hotelid": 1046,
"userName": "eddie114",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Oklahoma City, OK, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "I would not refer this hotel to anyone.",
"frequencyID": 3,
"title": "Unsatisfactory",
"comment": "Sink would not drain, there was black substance in the bathroom sink, the shower would not work, water came out of faucet not the shower head. The internet did not work and I lost a days work because of this service not working."
},
{
"reviewID": 1088882,
"hotelid": 421,
"userName": "Dixie",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Muskoka ,Ontario, Canada",
"arrivalMonth": "3/2012",
"datePosted": "3/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Staff is so helpful and friendly.",
"frequencyID": 3,
"title": "EXCELLENT",
"comment": "I took my 18 yr. old granddaughter to New York for the first time.The Belvoir was the perfect pick.Close to the theatres and Times Sq.The Staff was very helpful and friendly.The rooms are clean and spacious I would recommend this hotel and can`t wait for a return trip...."
},
{
"reviewID": 1089003,
"hotelid": 3205,
"userName": "CaneGrad93",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "Hotel was very clean and the staff was amazing! Service was first class all the way!"
},
{
"reviewID": 1089196,
"hotelid": 468,
"userName": "HowieFromLosAngeles",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "don't go for business",
"frequencyID": 4,
"title": "Not suitable for a conference and not business friendly",
"comment": "General condition of rooms was worn and dated. Price value very low compared to alternatives."
},
{
"reviewID": 1089258,
"hotelid": 1719,
"userName": "Darrelx",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lemong Grove, CA",
"arrivalMonth": "3/2012",
"datePosted": "3/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Kid-friendly... not so much for adults.",
"frequencyID": 4,
"title": "Not good for business meetings",
"comment": "The place was full of screaming children, but that is because of it being next to Legoland. Don't hold a business meeting here! Housekeeping knocked on my door to roust me from bed late at night with a pile of towels that I did not ask for, then the hotel tried to bill me for a $7 bottle of water that I did not use. I couldn't contact the hotel manager until after 9am... they don't have a night manager? The self-parking is severely limited, or you have to park far away... and there is no covered walk from the self parking to the hotel lobby, or from the hotel rooms to the lobby, making it very uncomfortable in bad weather. Internet service in the meeting rooms was throttled back to dial-up speeds, so when we cancelled our meeting room for the 2nd day so that we could use nearby office space with decent internet speed, they also inadvertantly cancelled our breakfast meeting, making our whole team late that day because the hotel had to scramble to arrange breakfast for us. Our team bailed and went to the restaurant instead."
},
{
"reviewID": 1089595,
"hotelid": 1144,
"userName": "TravelinKen",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL",
"arrivalMonth": "3/2012",
"datePosted": "3/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Family friendly hotel",
"frequencyID": 4,
"title": "Good Downtown Option",
"comment": "I stayed at the Belvoir Atlanta Hotel for one night after my business conference concluded (at a different hotel in Buckhead). The front desk staff was very friendly, welcoming, and cheerful. Fantasia thanked me for being a Platinum member, described all the hotel amenities, and even asked if I would like a late check out. I was very happy to see that the front desk staff here were well versed in the BPG rewards program."
},
{
"reviewID": 1090033,
"hotelid": 5608,
"userName": "TTBoyd",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL",
"arrivalMonth": "3/2012",
"datePosted": "3/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs customer service HELP",
"frequencyID": 2,
"title": "This hotel needs customer service HELP!!!",
"comment": "We were so excited about using our vacation time share package we thought we would arrive and have the red carpet rolled out, boy were we wrong!!! We are ONLY RENTERS not time share owners so it was boldly explained to us. We first checked in and were checked into a dirty villa on the third floor and had taken all of our luggage to and then had to repack our van up go to the front desk to get a new room. When I arrived at the front desk I wasn't even apologized to or asked if they could do anything to make this situation better. We arrived at our second room which was much better. The service was less than good and then upon going to our meeting for the explore package we had instead of 1 hour it took 3 hours to tell the person NO!! He asked what we liked and disliked about the first time we meet with someone and we told her the pressure selling they do. Then he asked how our stay was so far and I told him about how terrible the customer service was setting up the trip and then we were checked into a dirty room. Miguel said that he would take care of us and make sure they didn't something for all the hassel. After the long three hours of us saying NO we aren't going to buy Miguel was mad and left and did nothing for us in regards to the problems we had just as I told my husband he would. This property isn't the property to stay at for the average Joe because they only really give the good customer service to the Grandbourne OWNERS!!! And don't eat at their resteraunts they are DISGUSTING like canned and boxed food and in Zimmy's two of the servers were clearly arguing right out in front of everyone in the dining room and for a disgusting meal it cost us $70 and we had to deal with the arguing!!! I love the room but that wasn't enough for me to put up with the rest of the terrible stay."
},
{
"reviewID": 1090580,
"hotelid": 102,
"userName": "BizTravelerDeb",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL",
"arrivalMonth": "3/2012",
"datePosted": "3/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice hotel for families and couples.",
"frequencyID": 4,
"title": "So-so for business travelers",
"comment": "This is a pretty and classy hotel from outside to lobby areas. Conference center looked very nice though I did not attend a conference there."
},
{
"reviewID": 1091400,
"hotelid": 1719,
"userName": "Anonymous",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Phoenix, AZ",
"arrivalMonth": "3/2012",
"datePosted": "3/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "right next to Legoland",
"frequencyID": 4,
"title": "Disappointed",
"comment": "I love Grandbourne and I am extremely loyal. I hardly every complain because I travel alot and it doesn't take a lot to please me. I was very disappointed with this Belvoir. My toilet was dirty on checkin, I let it go but it was still dirty after my room was cleaned the next day I had to have them come back and take care of it. There were no pens in the room and no breakfast menu when I called down at 11:10 PM to order breakfast they would not take my order so I had to wait for them to bring door hanger menu and pen. I was going to make coffee in the room but there was no sugar."
},
{
"reviewID": 1091418,
"hotelid": 115,
"userName": "RegularGuest",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "3/2012",
"datePosted": "3/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "No concierge or executive club.",
"frequencyID": 4,
"title": "Mixed Bag",
"comment": "The facility is nice overall. The staff is generally very pleasant. The rooms are clean and comfortable. But, as a Platinum, I am continually disappointed in this hotel. The weird thing is, I've brought the issues up more than once to no avail. For instance, I've stayed there the past two weeks. Out of 7 days, I received a newspaper at my room once. And, the gift shop where you can buy necessities, which is operated by a contractor, may just be closed for a solid hour during its normal operating hours. It was last Thursday from about 8:10pm. And then there was the bizarre incident two weeks back when I could not get hold of room service or guest services for at least 30 minutes. No matter what phone button I pushed, I was forwarded to my voicemail. (I had no messages.) Essentially, the hotel's 2nd and 3rd shifts seem to have a poor sense of customer service, while the day crew is much better. One other disappointment - the hotel's concierge club is permanently shut down and closed off. Pathetic."
},
{
"reviewID": 1091434,
"hotelid": 350,
"userName": "TACRUNNER",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Valdez, Ak",
"arrivalMonth": "3/2012",
"datePosted": "3/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Very Upset",
"comment": "We stay in the Anchorage Belvoir every time we make the trip to Anchorage from Valdez. We have always had wonderful stays up until this point. We checked in and everything seemed fine. We went to bed after traveling a long day and we were awakened by a cell phone which was left under the bed around midnight. Then my dogs were up and awake, four hours later we were awakened by the walls viberating and making a really loud noise. This continued until we left the room on and off every 15 mins or so till 10am. We then gave up on sleeping and dealing with the dogs growling at 7am and decided to shower. We then had very hot- to freezing temp water in the shower, the temp changed alot for me and my husband then showered and his shower was freezing the entire time. We called and spoke with a girl and she said she would get us a room change as soon as she can figure out a room for us to move to. We waited for a phone call back about a room being ready and never got one. So when we left the room for the day we stopped at the front desk to speak with someone and a manager I think said when we came back later that evening he would have a room ready for us, and would give 2000 rewards points in addition to our stay for the inconvience. This was fine I understand problems happen and that would be fine if they fixed the issue. We then came back at the end of the day around 9pm and there was no room ready so we stood in the lobby waiting to move. No notes in the system to move us, or of the issue, or anything. We finally got another room, went to get our things to move to the next room and got in to bed. We made it to 9am before the noise started in this room so that was good, but the shower was still terrible. I did not enjoy a second cold shower. I called the guest service and they told me they would have a manager call me back within 30 mins. No one called me back and I was there till 12. I also had the note on the door saying quiet and I had a housekeeper try to come into the room from 10am on till I left. This wouldnt be that bad if I didnt have my dogs going crazy every time she tried to open the door. Wuth check out being noon it was a little annoying. I am just unhappy with the price and having to move and not having a manager care enough to even talk to us."
},
{
"reviewID": 1091590,
"hotelid": 989,
"userName": "Lee2012",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very busy with groups - they could care less",
"frequencyID": 2,
"title": "Horribe service!",
"comment": "Last weekend, I checked in. At 3pm the second day, I called guest services as my room had never been cleaned. They apologized and said housekeeping was on their way. At 4pm, I called again - same story. At 5:30 - I went down there personally. At 7pm, we used a friend's room to shower as we still had no clean towels. Finally - at 7:30, housekeeping arrived. They made the bed and gave new towels but didn't \"clean\" - Coffee pot still dirty, etc... They told me that there were only 2 on duty!!! Unacceptable!"
},
{
"reviewID": 1091619,
"hotelid": 344,
"userName": "Artur",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Polska",
"arrivalMonth": "3/2012",
"datePosted": "3/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient to the LAX airport",
"frequencyID": 4,
"title": "That was not a warm welcome",
"comment": "I have to start quoting one of the reviewers: \"This is hard for me because I love Grandbourne and I love the Belvoir brand (...). I am fortunate to be a Grandbourne Platinum Member (...), so it is with a heavy heart to have to bring a complaint to the public view\". Just some more: I travel a lot - at least once weekly, and I use many hotel brands, mainly across Europe (of course Grandbourne is my favourite brand). So I have quite a good knowledge what does \"good enough\" standard mean. And my expectations are not very high - I just want to have a clean and quiet room and friendly (not \"intrusive\") staff."
},
{
"reviewID": 1091634,
"hotelid": 1598,
"userName": "Artur",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Polska",
"arrivalMonth": "3/2012",
"datePosted": "3/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This is Belvoir brand one would expect.",
"frequencyID": 4,
"title": "Very nice and convenient LA downtown hotel",
"comment": "This is what one would expect from Belvoir brand!"
},
{
"reviewID": 1091707,
"hotelid": 2011,
"userName": "mpm1243",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Awful staff, Internet and overall accommodations.",
"frequencyID": 4,
"title": "Awful Hotel",
"comment": "I should preface this review with the statement that I have stayed in a lot of Grandbourne hotels during the course of my business and pleasure traveling and I have never been so compelled to write a bad review. But I would have liked to read this before booking this hotel."
},
{
"reviewID": 1091854,
"hotelid": 606,
"userName": "Bob21",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Hampshire",
"arrivalMonth": "3/2012",
"datePosted": "3/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The pool is currently closed for renovations",
"frequencyID": 2,
"title": "The most comfortable Beds & Pillows!",
"comment": "The bed and pillows were amazing! The most comfortable night sleep I have ever spent in a hotel!"
},
{
"reviewID": 1092097,
"hotelid": 1784,
"userName": "jB83",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL",
"arrivalMonth": "3/2012",
"datePosted": "3/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Adequate but not great",
"comment": "Overall my stay was adequate, but it did not meet my expectations for a Belvoir. First I should note that the staff were excellent. The reservation was under my friend's name, but I had no problems getting added to the room at check in. The concierge was extremely friendly, and chatted with us the next day to ask how our day was."
},
{
"reviewID": 1092145,
"hotelid": 196,
"userName": "Kristy76",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Michigan",
"arrivalMonth": "3/2012",
"datePosted": "3/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The views are stunning, and beds are comfy!",
"frequencyID": 2,
"title": "You MUST stay here!",
"comment": "This hotel is beautiful! Walking distance to Navy Pier one way and the other way you walk right to Michigan Ave! Staff is pleasant,. Any extras you need they accomodate! Shula's restaurant is located in hotel as well as other bars, coffee shop and hamburger/ easy finger food.. the beds are so comfortable and it has amazing views of Chicago and the River."
},
{
"reviewID": 1092416,
"hotelid": 1282,
"userName": "HappilyEverAfter19",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Iowa City, IA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Besides the beds being unbelievable comfortable, the staff is some of the most hospitable hotel staff we've ever experienced",
"frequencyID": 2,
"title": "Amazing hospitality",
"comment": "We have stayed at this hotel several times but last night topped them all. We got engaged yesterday and stayed in celebration. They went above and beyond to make the day and night special for us!! We even woke up to a congratulations card and breakfast for two at the Share restaurant . We especially want to thank the night manager and the front desk! They were great!"
},
{
"reviewID": 1093463,
"hotelid": 127,
"userName": "Vero",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "We had a great stay!",
"comment": "Brand new hotel, tastefully decorated, great gym and spa and located near the marina. We had a wonderful stay!"
},
{
"reviewID": 1094029,
"hotelid": 353,
"userName": "CRBY",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Montreal Canada",
"arrivalMonth": "3/2012",
"datePosted": "3/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is great",
"frequencyID": 4,
"title": "Disappointed",
"comment": "As far as front desk and location I'll give it 5 star - HOWEVER... the room was small compared to other hotels, we called room service ..an hour later called back to be told it was on its way; an hour later they were now leaving and in elevator.. we finally gave up..it never showed!!!!! After 10pm the kids that stayed at hotel were all sitting outside, stairs covered in garbage and bottles, had to step over everything to get to door.. not much security or control over young guest. The alarm was set twice ... elevators in evening were overrode so we could go up and then next morning at 5:40 am we were woken up again with false alarms. I travel to new orleans extensively and work for an airline, so tend to give info to our passengers if you like location it was great and the front staff was great...but definately go somewheres else for the money I paid."
},
{
"reviewID": 1094075,
"hotelid": 3052,
"userName": "CRBY",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lausanne, Suisse",
"arrivalMonth": "3/2012",
"datePosted": "3/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Excellent emplacement",
"comment": "Hotel confortable, chambre silencieuse, spacieuse et bien am鮡g饮"
},
{
"reviewID": 1094432,
"hotelid": 1021,
"userName": "RJA5233",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vero Beach, FL, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Impressive atrium. Large living room suite",
"frequencyID": "",
"title": "Brief 1 night stay",
"comment": "We checked in late and our BPG status was not acknowledged. The suite was large and completely renovated. The bathroom was small but quite adequate. The living room was very large and the bedroom was a decent size as well. Both had a large LCD flat screen TV. The entire suite was very clean. Unfortunately we checked out early and didn't really have an opportunity to take advantage of the nice quarters. Upon checkout our BPG status was acknowledged and the reservation person was very friendly."
},
{
"reviewID": 1094804,
"hotelid": 102,
"userName": "ecco50",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Springfield, MO, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Value for price",
"frequencyID": 3,
"title": "Great value for price",
"comment": "Stayed here twice in March and was very pleased. Because the price was very reasonable I was expecting the hotel to be very run down, and that was not the case at all. I was upgraded to the club lounge level and the room and food both met expectations."
},
{
"reviewID": 1094914,
"hotelid": 1726,
"userName": "Dinah",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Myrtle Beach, SC, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Helpful Courteous",
"frequencyID": 1,
"title": "Front desk staff",
"comment": "The front desk staff was very helpful. I had created a problem when making the reservation. They corrected the problem without any hesitation.I will surely stay with Belvoir on my next vacation."
},
{
"reviewID": 1095443,
"hotelid": 1327,
"userName": "joshandang",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Outstanding hotel for BPG members",
"comment": "My girlfriend and I stayed 11 days and the hotel was great. The staff made us feel very welcome in particular T.C in the 10th floor lounge and Susan in the bar. Scored some great seat for a concert from Bob at the ticket office in the hotel. Had a great time and will be back soon!"
},
{
"reviewID": 1096446,
"hotelid": 992,
"userName": "CrystalCity",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Considering the room rate, the hotel should be held to a commensurate standard, and this facility failed in almost every way.",
"frequencyID": 2,
"title": "Dismal experience overall",
"comment": "1. The internet setup in the rooms is abysmal; it is SLOWER than SLOW; the machines are abused and damaged; it took minutes for simple clicks to register in this antiquated software, We would have rather avoided the whole process, but to get wireless service on our laptop, we had to go through a painful process just to get online to get the access code ... which they could have just supplied when we checked in!"
},
{
"reviewID": 1097682,
"hotelid": 1124,
"userName": "dukefan",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX",
"arrivalMonth": "9/2011",
"datePosted": "3/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "With free shuttle service to downtown Chapel Hill, you can avoid parking hassles there - and have more fun without having to worry about driving back to the hotel. The employees are super friendly - and will do everything they can to grant your requests.",
"frequencyID": 4,
"title": "Great people, good property, nice touches",
"comment": "We were very, very unsure about booking the Belvoir Chapel Hill based on reviews on Trip Advisor - and also because a Carolina Football home game might draw a bunch of drunken, unruly fans."
},
{
"reviewID": 1098052,
"hotelid": 102,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Seattle",
"arrivalMonth": "3/2012",
"datePosted": "3/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Spring Training",
"comment": "I thought the hotel was average at best for the price."
},
{
"reviewID": 1098128,
"hotelid": 1130,
"userName": "BusiTravler",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "The Pros and Cons",
"comment": "So here's the thing, we booked this room for a business trip, just a simple nights stay. Well that simple nights stay was a bit less than simple. Firstly the room location was out of the way up a few stairs and a bit confusing as to its location not being part of the tower. Upon entering the room, the toilet was running, simple enough just jiggle the handle and it stopped. The internet wasn't nearly a strong enough signal for what it cost. It took nearly 15 minutes of trying to connect to the network before giving up and using a smartphone. On a side note, in this day and age many of your competitors offer wi-fi free of charge for their guests. The coffee machine was difficult to turn on requiring quite a bit of force to turn on. In addition to the force required to turn on the coffee maker one had to also brace the machine to prevent it from being knocked over by the force to turn in on. this is both dangerous and unneeded in my opinion."
},
{
"reviewID": 1098151,
"hotelid": 350,
"userName": "Heidi7",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Clam Gulch, AK, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Club Floor evening snacks are great! Breakfast not so great!!",
"frequencyID": 2,
"title": "friendly staff",
"comment": "Overall it was a nice hotel. I was disapointed in their breakfast on the club floor. I've been on other club floors where they had something \"hot\" like bacon and eggs. Here they only had cereals, muffins and fruit. Their evening snacks were very nice- hot meatballs, poppers, chicken kabobs, etc. (2 different ones every night). Our third night here we switched to a suite because we were excpeting another person and needed more room. I called down to request a rollaway in the suite. They called me back a few minutes later and told me they only give rollaways to the suites. I had to tell them that I was in a suite. I'm not sure why they didn't already know this! Then a few minutes later they called me back and told me they had no rollaways available and offered to send up extra blankets instead. Then later that night the front dest called me and asked me if I got my rollaway. I had to inform them that they told me they had none. So, they were a little disjointed on communication between the front desk and the service people. We had upgrated to the suite for the rollaway and then didn't get one. So we were alittle squichy on the beds that night. Other than that the beds were comfortable."
},
{
"reviewID": 1098155,
"hotelid": 1765,
"userName": "AndyD57",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Ohio, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Inexpensive",
"frequencyID": 2,
"title": "Air condition",
"comment": "The air conditioning and heating never work right in this hotel"
},
{
"reviewID": 1098813,
"hotelid": 814,
"userName": "MrsFields",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Honeymoon",
"comment": "My husband and I were worried about staying here for our honeymoon because of the renovations but we had a great time. The construction was done during the day so it didnt interfere with us. Can't wait to return after the renovations are complete. The bathrooms are a little too cramped for our comfort and the railings on the balcony are a little flimsy. Hopefully they will fix that. Our room was spacious with a beautiful view of the ocean."
},
{
"reviewID": 1099452,
"hotelid": 1784,
"userName": "Sdarbee",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Texas, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location. Nice bar area and the internet cafe was wonderful.",
"frequencyID": 2,
"title": "Noisy Toilet and Request Not Met",
"comment": "The room was very nice, except for the noisy toilet. It was probably the loudest toilet I have ever heard and did not flush adequately. We reported it but never heard a response about our request. When we checked out, the reception desk told us it was because it was a low flow toilet. I am not so sure I buy that in that the toilet paper never did flush adequately."
},
{
"reviewID": 1100364,
"hotelid": 1162,
"userName": "Mike21",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel at a great location",
"frequencyID": 4,
"title": "Wow, what a Change",
"comment": "The hotel renovations are great. The hotel lobby and pool are are fantastic and very impressive. The best thing that did not change is that you kept some of the prior staff. Brenda and John in the restaurant and Janet at the front desk. Brenda is number 1 in customer service and an asset to your hotel. I would reconsider the parking and facility charge. They are excessive and will make people think of staying at other hotels to avoid the $20 charge. Overall, a beautiful hotel."
},
{
"reviewID": 1100852,
"hotelid": 315,
"userName": "Rebeccac",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nice location, worn out facility and bored staff",
"frequencyID": 4,
"title": "Staff not familiar with Status Program",
"comment": "This is the first hotel where the BPG program status was not acknowledged at check-in. When I called down to confirm that Gold receives free internet, they said it does not. I have stayed here a few times and each time they seem \"worn out by tourists.\" (both hotel and staff) Though no one was particularly rude, they did not seem to go the extra mile, rather more the bare minimum."
},
{
"reviewID": 1101464,
"hotelid": 760,
"userName": "Betsy30",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kansas City, KS, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great pool with awesome location to beach.",
"frequencyID": 2,
"title": "Delightful Stay, Wonderful Time",
"comment": "We just left a nice 5 day stay at the Belvoir Key West. What a lovely hotel with plenty of room for a family of 5. The room had two double beds and a nice pull out sectional that fit us well. Really loved having the mini fridge in the room for drinks and snacks. The grounds are beautiful and my kids loved chasing lizards around the grounds. The staff was very nice. One day they even brought popsicles out to all the kids (and adults) at the pool. Speaking of the pool. What a great place for our three kids to swim while we could catch the basketball scores and have a nice cocktail poolside. The concierge had a long list of recommended activities and restaurants that we took use of. The hotel is on the beach and the Hawaiian ice truck across the street is not to be missed. We were glad we had our car to go to the main part of the city in the evenings. We found parking very easy and the two times we paid was cheap. I think trying to use the shuttle with 5 people would have been hard. We all had a blast - my kids are 3, 7, and 9 and they LOVED Key West. The hotel was a great place for us. Would highly recommend this trip and this hotel. It was perfect for our family."
},
{
"reviewID": 1101992,
"hotelid": 1162,
"userName": "1slyse",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "new york, ny",
"arrivalMonth": "3/2012",
"datePosted": "3/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Average room and decor. Great location.",
"frequencyID": 1,
"title": "Great location, room average.",
"comment": "This hotel is in a great location. It is broken into 4 different buildings. Ask to be in one or 2. Building 3 is in the back with no view. It is dark and unwelcoming at night. The entrance to the actual building you stay in is unattractive and dreary. The room was average except for the fact when i opened the door to my room i walk into a sink. The sink and mirror are right there when you walk in. The tub and toilet are separate. You need to walk out of the bathroom to wash your hands or groom yourself. Uncomfortable if you were sharing a room. Balcony is tiny.and there is no view. The air conditioner is so loud it keeps you from sleeping. Almost as loud as a washing machine. Room was clean and beds comfortable. Coffee and water there every day. Be aware of the daily $10 surcharge and $10 parking fee. These are not negotiable and should be considered when getting a rate. Close to all shopping and restaurants as well as relatively close to Disney. Hotel was average and not what i had hoped from Belvoir."
},
{
"reviewID": 1102579,
"hotelid": 1162,
"userName": "jms62",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Wi",
"arrivalMonth": "3/2012",
"datePosted": "3/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "not much parking space",
"frequencyID": 2,
"title": "family stay",
"comment": "we were very impressed and happy with out stay at this hotel except for check in and parking. The front desk lady did not tell me what floor I was on or where to even go to find an elevator. I had to ask her 2 times where we should park. Biggest problem was finding a parking space especially coming in late. You pay $10 a night for parking and then can't find one. Hopefully this will be resolved soon or they will lose a lot of return visitors. Otherwise the room was very clean and nice and we loved the soft beds and pillows."
},
{
"reviewID": 1104069,
"hotelid": 353,
"userName": "Josep1",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "3/2012",
"datePosted": "3/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you have a problem, particularly with internet you are on your own. Expect to spend hours trying to solve the problem.",
"frequencyID": 4,
"title": "Unfortunate stay at your hotel",
"comment": "Dear Belvoir Orleans,"
},
{
"reviewID": 1104634,
"hotelid": 5608,
"userName": "HawaiiSamurai",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "3/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Tremendous Pools",
"frequencyID": 4,
"title": "Perfect for Families",
"comment": "This resort is a perfect escape for families. There is something to do for everyone. In fact, there is so much on the property that you might not make it to Disney if it is just a short stay. In our case, the kids loved the pools and the entertainment (especially movie night)."
},
{
"reviewID": 1104700,
"hotelid": 741,
"userName": "HawaiiSamurai",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "7/2011",
"datePosted": "3/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Business Stay",
"comment": "This is not a hotel for tourists. But, for those in DC for business, it is perfectly acceptable. Close to the Pentagon but not quite within walking distance for everyone. Also near a Metro after a short walk."
},
{
"reviewID": 1104775,
"hotelid": 1552,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Lawrence, KS, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful hotel, warm and friendly staff that will go above and beyond for you, and great location! Their shuttle service to Disneyland was great!",
"frequencyID": 2,
"title": "Wow, what hospitality",
"comment": "Yes, the hotel was beautiful, the rooms were comfortable and the location was great, but what really made my stay here memorable was how wonderful the staff treated me. I anticipated standard service but the hospitality was definitely beyond what was expected. I was able to change rooms without a problem, store my luggage all day until check in time, enjoy a wonderful breakfast and grab a shuttle to Disneyland without any worries. The staff really took care of me and I want to say thanks again! I recommend anyone traveling for any reason, to stay at the Belvoir Hotel at Garden Grove (make sure its this one because there are like 3 or 4 others in the same area)."
},
{
"reviewID": 1105045,
"hotelid": 1162,
"userName": "Brian36",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "California, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If taking a cab to this hotel. tell your driver you're staying at the Belvoir Lake Buena Vista. Not one driver referred to it as the \"Belvoir Safari.",
"frequencyID": 3,
"title": "Not what I expected",
"comment": "As a business traveler I dread \"Resort Type\" hotels, but I was pleasantly surprised by this one...especially by the staff."
},
{
"reviewID": 1105233,
"hotelid": 1124,
"userName": "ANonymouse",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Above and beyond the call of duty",
"comment": "Vincent went way beyond his job to help us with directions and just all around helpful! Quite an employee (don't lose him)"
},
{
"reviewID": 1105404,
"hotelid": 421,
"userName": "Philandfamily",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles",
"arrivalMonth": "3/2012",
"datePosted": "3/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptionally small rooms",
"frequencyID": 3,
"title": "Club Level",
"comment": "Big improvement in room decor."
},
{
"reviewID": 1105441,
"hotelid": 102,
"userName": "MoniB",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Exceptional hotel",
"comment": "From the welcoming guest staff to the nightly happy hour, this hotel exceeded our expectations. We were there for spring training (baseball) but enjoyed the pool. We enjoyed the water slide and relaxing pool and hot tub; a great hotel for visiting the area or any spring training event. Housekeeping staff did an excellent job of cleaning the room and hallways and we felt safe throughout our stay. Restaurant staff remembered us from a previous stay! Outstanding service!"
},
{
"reviewID": 1105580,
"hotelid": 995,
"userName": "WEBUYGOLD",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "san diego ca",
"arrivalMonth": "3/2012",
"datePosted": "3/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "stiny room front desk workers are lairs never staying at any sherton again",
"frequencyID": 4,
"title": "bad really bad not happy at all",
"comment": "stiny room front desk workers are lairs never staying at any sherton again"
},
{
"reviewID": 1105965,
"hotelid": 914,
"userName": "DocS",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Ohio, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Incredible Hospitality",
"comment": "I have stayed all around the world at the best hotels. This place is a little slice of Heaven in comparison. The Belvoir Sand Key Resort provides all the hospitality of an intimate boutique hotel blended with a hometown feel. The staff was just so friendly and helpful. The restaurant staff are careful listeners and got our orders right every time. We never realized what exceptional service is until you truly experience it. At Sand Key, they provided nothing but the best service."
},
{
"reviewID": 1106451,
"hotelid": 3207,
"userName": "EC2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Las Vegas, NV",
"arrivalMonth": "3/2012",
"datePosted": "3/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Conveniently located, great staff and great accomodations.",
"frequencyID": 4,
"title": "Excellent Hotel overall",
"comment": "I stay in this Hotel at least every other month. The staff always accomodates my requirements which are to be away from street noises, vending machines and the elevators."
},
{
"reviewID": 1106667,
"hotelid": 270,
"userName": "Ferry25",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Suburban Philadelphia",
"arrivalMonth": "3/2012",
"datePosted": "3/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Its warm & friendly.",
"frequencyID": 2,
"title": "Suite Stay As Always!",
"comment": "As a Platinum guest at BPG this hotel is the best in the entire chain when it comes to recognizing its repeat customers! The staff knows me by name. The valet, the front desk & even the front desk managers. They welcome you, they upgrade you if available often prior to your arrival & they make it feel like a second home. Something that is truly lost in this day & age. Its away from the noise, it offers you breakfast, late check outs & upgrades. Great value!"
},
{
"reviewID": 1107606,
"hotelid": 468,
"userName": "tschwa",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Service Problems",
"comment": "Poor communication between front desk and housekeeping made our stay unsatisfactory."
},
{
"reviewID": 1108475,
"hotelid": 33,
"userName": "fed112",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Towson",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Be ready to either eat in the bar or go across the street to the other fine food places. Dining area is lacking in quaility. Breakfast buffet on Sunday was always out of food.",
"frequencyID": 3,
"title": "Hotel concierge service--food service",
"comment": "12th floor Star members area is awesome. Tina who is the hostess there did an awesome job each night and the few mornings she stopped by. However, the food served to our group for the week while there was lacking in qualiy. We had sausage biscuits one morning that were rock hard. Facilities are in great shape though."
},
{
"reviewID": 1108603,
"hotelid": 3207,
"userName": "sangoofy",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Extremely high customer service",
"frequencyID": 2,
"title": "Great hotel, great staff.",
"comment": "Upgraded to Dallas Suite upon check-in, very nice surprise. Front desk staff, concierge staff and all I encountered greeted me with a smile and a have a good day, night, etc. Room clean and welcoming. Club Lounge staff so cheerful and helpful, couldnt have had a better stay just wish I could have been there longer."
},
{
"reviewID": 1108683,
"hotelid": 1135,
"userName": "Canuk74",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is great!",
"frequencyID": 2,
"title": "Nice hotel, but a bit on the average",
"comment": "This was a comfortable hotel to stay in during my visit to Santa Monica. I would not say that it wowed me in any way, except for the attention of the staff. At some hotels the staff can be non-existant or not acknowledge you. The staff at Sheriton Delfina were superb. Always there to open a door, help you with finding things, making a mean cocktail, getting a cab as soon as possible. I think the staff should get all the credit for making my stay pleasant. A note to others: the fitness room is out of commission at the moment."
},
{
"reviewID": 1108872,
"hotelid": 468,
"userName": "DonW",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Don't expect a perfect new room, but it will be clean. Expect to pay a high price for on-site food.",
"frequencyID": "",
"title": "Conference Stay",
"comment": "I recently stayed at the Dolphin for a conference. I was somewhat unsure if I picked the right place based on reviews I have read. Upon arrival to my room I saw what others had mentioned in that the room seemed dated and in the need of updating. But overall and I spent six days there and it was kept very clean which to me is important. What people have to understand is that this hotel is used heavily by families and the rooms show it."
},
{
"reviewID": 1108882,
"hotelid": 1523,
"userName": "Loyalist",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Connecticut",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient location with great possibilities.",
"frequencyID": 3,
"title": "Nice New Property",
"comment": "The staff upon arrival is very helpful and pleasant. Check in process could be faster, but not bad. The hotel is very clean and well maintained. We frequented the bar, casino, and the restaurant, all very pleasant and reasonable value. Roof top pool is nice too. The location is very convenient to main airport, Isla Grande airport, cruise terminal and Old San Juan. Also went to Texas Brazil restaurant which is located in same building. We use this property as first and or last night in San Juan, very easy location to get the best of San Juan without staying in other popular sections. Only really viable Grandbourne property in San Juan."
},
{
"reviewID": 1108886,
"hotelid": 1177,
"userName": "Morgan1956",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Weehawken, NJ, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service",
"frequencyID": 4,
"title": "Hotel",
"comment": "Good service, friendly, welcoming and well kept. Except for temporary downtime on the swimming pool had a great time."
},
{
"reviewID": 1108922,
"hotelid": 1144,
"userName": "CaseTraveler",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Madison, WI",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff's Southern hospitality is very genuine.",
"frequencyID": 2,
"title": "Excellent service and great food",
"comment": "The staff at the hotel were consistently friendly and attentive and went way beyond the level of service I have experienced at most hotels."
},
{
"reviewID": 1109024,
"hotelid": 1784,
"userName": "KimL",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Oklahoma City, OK, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Currently, it is the best buy in lodging downtown, at least for this level of comfort and convenience (it is close to all the action and on a downtown trolley route).",
"frequencyID": 2,
"title": "A Pleasant Stay",
"comment": "I recently took my elderly mother, my teenage son, and my 7-year-old nephew here for a few days' recreation during Spring Break. We all enjoyed our stay here, although our ages ranged from seven to seventy-six. The indoor pool was beautifully maintained, and I spoke a few minutes with the man who does the pool maintenance and complimented him on his work--he was very cordial. My teenage son loved the wireless Internet and the generous \"Continental Breakfast\" on the VIP floor. Lucy took care of us every moring we were there, and she did a wonderful job of making us feel at home and insuring all was well. As for the Internet, I have never had service that was so reliable and easy to connect to, even on the 10th floor--and I travel quite a bit for both business and recreation. Our room was clean and well-kept, as were the other areas of the hotel. I had read the service reviews, but I can see a change at this hotel--everyone from the front desk to the young woman in the gift shop went out of their way to insure an enjoyable stay. Thanks!"
},
{
"reviewID": 1109035,
"hotelid": 127,
"userName": "Sunblader",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Lauderdale, FL, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hot tub, small rooms but very clean with excellent, friendly hotel staff.",
"frequencyID": 3,
"title": "Nice resort-style hotel",
"comment": "A very busy hotel with lots of features including a massive lagoon pool and new fitness equipment. The pub-style restaurant bar is nice and the waitstaff are excellent. Just very over-priced for a pub however the food was very good. The main restaurant has a great buffet breakfast and the service was wonderful. Rooms were very clean and the hotel has stunning views if you're lucky enough to get into the marina building. Really nice hot tub that is quite large and actually HOT. Too bad the pool was so cold. Great hotel and the staff are excellent."
},
{
"reviewID": 1109159,
"hotelid": 380,
"userName": "Canuck76",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Alberta, Canada",
"arrivalMonth": "2/2012",
"datePosted": "3/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Front desk staff needs courtesy training",
"frequencyID": 3,
"title": "Rude front desk staff",
"comment": "Upon request for late checkout-was told that I am not a BPG Gold member and not entitled to that feature. After Gold membership was confirmed,was reluctantly given until 2:00PM. Very rude & condescending attitude by desk clerk-in front of other guests.I wrote of my concerns to manager and received no reply in three weeks."
},
{
"reviewID": 1109374,
"hotelid": 3115,
"userName": "DAFS",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "northern Indiana",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Southern Hospitality",
"comment": "From the very helpful staff to the fresh, comfortable room, the hotel and facilities were great. They even found the clothes we left and returned them to us via FedEx. Yes, we will stay there again when in the area."
},
{
"reviewID": 1109415,
"hotelid": 693,
"userName": "JP56",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Station Square, Pittsburgh",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "A Disappointment",
"comment": "My girlfriends and I chose this hotel for a very special night out, my bachelorette party. We requested adjoining rooms and double beds in each room. Though the request was made months in advance, the Belvoir did not accomodate us. My bridesmaids and I were then floors apart from each other and were all forced to sleep in one bed (since the air mattress provided to us, after we requested it, was 'left over' from a previous guest - according to the attendant. Who knows where that had been!) I also noticed that outlet covers were falling off the outlets in our rooms. The rooms were very cramped and were certainly not worth the exceedingly expensive rate. Though we were given 'breakfast' at a special lounge in the hotel, the breakfast was lack-luster. There were slimy-looking pieces of fruit, coffee, and maybe two pastries. The expresso machine was broken and the attendant made no effort to fix it. Finally, the Belvoir did not validate, or even discount, our very expensive parking. We will never go back again. Very hard to come up with anything good to say about this hotel."
},
{
"reviewID": 1109527,
"hotelid": 83,
"userName": "FUNN05",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Scottsdale, AZ",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Exceptional Service from everyone valet to front desk, room service and concierge",
"frequencyID": 2,
"title": "BEST SERVICE EVER!",
"comment": "My family recently stayed at your hotel and have to say that we received the best customer service ever. The front desk checked us into our club level room and asked if we were there for a special event, which we were. It was our boys birthdays and the desk gave us a voucher for the breakfast buffet and an in room movie to watch that night after we returned from Universal Studios. Everyone went above and beyond to make sure everyhting was to the the club lounge.We can not wait to perfect for our stay. Our boys loved going go back."
},
{
"reviewID": 1110275,
"hotelid": 1133,
"userName": "FM2012",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs renovation and customer service training.",
"frequencyID": 4,
"title": "Rudeness Times 10!!!!",
"comment": "Upon arrival not greeted as Platinum Guest and did not receive any amenities until asked. Keys would not function in room, elevator or Club Lounge (three sets of keys given). When front desk clerk asked why nothing was right, she stated, \"I was busy and did not have time.\" Closet door broken and would not open. Furniture old and shabby from the 70s. Terrible experience and never again!!!"
},
{
"reviewID": 1110305,
"hotelid": 1196,
"userName": "KCust7",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Customer Service",
"frequencyID": 2,
"title": "Exceeded Expectations",
"comment": "I recently spent 4 nights at the Belvoir Pasadena with my teenage daughter. She was attending a conference."
},
{
"reviewID": 1111081,
"hotelid": 5601,
"userName": "sammy2005",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": 1,
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Richmond, Ohio",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't go to the time share presentation!! Biggest mistake of your life!!!!!!!!!!!!!!!!!!!!!!!!!!!",
"frequencyID": 1,
"title": "customer service",
"comment": "Dear Public,"
},
{
"reviewID": 1111310,
"hotelid": 127,
"userName": "e114",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 1,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff is really rude.",
"frequencyID": 2,
"title": "Horrible Serivce",
"comment": "While the rooms at this hotel are nice. The staff on the other hand is the complete opposite. Rude, incompetent, and not at all understanding. Not only was I double charged for parking which i tried to explain to the one of the ladies at the check out desk but she refuse to do anything about it. Additionally on another occasion i made a staff there aware that outside my room i had put the decline room service sign and was not given a 5 dollar voucher or 500 BPG points. And she just kept interrupting me while i was trying to explain to her what was going on. And ultimately did nothing about it and told me it I must of made a mistake. ( How can i possible make a mistake i put the sign outside my room before 2am) Clearly at this Belvoir customers do not come first at all. This hotel has the potential to be a top notch hotel only if the staff werent so rude."
},
{
"reviewID": 1111421,
"hotelid": 205,
"userName": "RAndrew",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "2/2011",
"datePosted": "3/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor Night Front Desk Service - not good for business folks and BPG status members",
"frequencyID": 4,
"title": "BPG Standards??",
"comment": "As a globe trotter, I have to say that the BPG standards in the US BPG brands fall way below consistent standards in one major category"
},
{
"reviewID": 1111577,
"hotelid": 3125,
"userName": "mneal17",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston",
"arrivalMonth": "3/2012",
"datePosted": "3/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very close to the airport...almost walking distance. Very loud. Walls are \"paper thin.",
"frequencyID": 2,
"title": "Defeated the Purpose",
"comment": "We had a 6:30am flight back home out of ABQ after a week long vacation in NewMexico/Colorado. The plan was to get some rest Saturday night before the early flight. Wrong! First I had to wait over an hour for the shuttle to pick me up from the rental car center...I had to call and give my name three times. Then at 2am, a party broke out in the hallway and nearby rooms on the BPG floor. I tried to call the lobby for over an hour...no answer. I went downstairs and there was no one to be found. The party then moved to the room next to mine...it was extremely loud...the walls must be paper thin. The party noise finally stopped at 4am...just in time for us to wake up at 4:30 am...a well rested 30 minute slumber! This was by far the worst experience I've had at a Grandbourne property. The positives...very close and convenient to the airport and the hotel was clean!"
},
{
"reviewID": 1112071,
"hotelid": 270,
"userName": "Bobjo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NJ",
"arrivalMonth": "3/2012",
"datePosted": "3/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": 3,
"title": "AC Belvoir",
"comment": "Rooms were clean and comfortable. The staff was polite and helpful. Beautiful hotel, great view of the city."
},
{
"reviewID": 1112082,
"hotelid": 3018,
"userName": "sladeagain",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "3/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you are platinum status, the free transportation to nearby restaurants and shopping malls is an invaluable service",
"frequencyID": 4,
"title": "BPG elite recognition exceptional",
"comment": "My second stay at this hotel. Overall, quite satisfied with the suite upgrade. Lovely room and L`Occitane ammenities."
},
{
"reviewID": 1112404,
"hotelid": 1113,
"userName": "bone425",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Lauderdale, FL, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "IT'S DISGUSTING",
"frequencyID": 4,
"title": "Vegetarians not welcome",
"comment": "We found a MARROW BONE behind the front curtain of room 425. We called the desk, put it outside the door and it was STILL THERE next morning. We brought it to the front desk; the manager obviously was not up to the task of handling that OR the cleanliness issue OR a bill issue. The beautiful grotto belies a disgusting, foul and unorganized mess."
},
{
"reviewID": 1112631,
"hotelid": 3052,
"userName": "NYCNYC",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York, NY",
"arrivalMonth": "3/2012",
"datePosted": "3/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Walking distance to little italy, chinatown, and west village.",
"frequencyID": "",
"title": "Perfect Location",
"comment": "Staff was extremely helpful and attentive, room had a great view, and we got a free breakfast when we mentioned that we were celebrating a birthday!"
},
{
"reviewID": 1113067,
"hotelid": 829,
"userName": "NewCanaanHector",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Canaan, CT, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Better options within the area",
"comment": "We had planned a few days' holidays in the DC area. But we had commitments in Maryland, so we thought that this hotel made sense."
},
{
"reviewID": 1113725,
"hotelid": 115,
"userName": "Pressureman",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hartselle, AL, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Yellow Ribbon",
"comment": "My wife and I stayed this week 03/23/2012 thru 03/25/2012, Had one of the BEST check-in ever. The Staff was so nice and took care of every need we had. I will stay with them again if wee stay in Birmingham Al. All the staff that was at the front desk went over and above to make check-in and our stay excellent. Thanks so much for this was a special time for us and our family."
},
{
"reviewID": 1114197,
"hotelid": 1552,
"userName": "liznez",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Shuttle to Disneyland was very helpful",
"frequencyID": 2,
"title": "bathroom needs & the positive",
"comment": "The bathrooms are equipped with a 1 shelf sink/vanity table where the towels & hair dryer are stored. It could have at least a rack for the hand towel since the only place to put the toiletries is on the vanity top along with the glasses, hand towlels etc."
},
{
"reviewID": 1114632,
"hotelid": 94,
"userName": "Carla95rn",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Bentonville, AR",
"arrivalMonth": "3/2012",
"datePosted": "3/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "hotel is under rated as a 2 star. Great BPG starpoint value.",
"frequencyID": 2,
"title": "wonderful stay",
"comment": "stayed for 4 nights while in town visiting friends. Very clean and staff friendly and accomodating. My 10 year old son enjoyed pool with his friend. Great BPG starpoint value. Will definitely stay here again."
},
{
"reviewID": 1114686,
"hotelid": 421,
"userName": "Ron3422",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York,NY, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for EVERTHING in the Upper Mahatten area.",
"frequencyID": 2,
"title": "My stay at the Belvoir Towers in NYC",
"comment": "The hotel and service was first class in every respect. The club room breakfast as well as the evening cocktail hour far exceeded anything I've has in other Belvoir Hotels over the past several years. I can't wait to come in March of 2013. Congratulations for providing a superior experience."
},
{
"reviewID": 1115725,
"hotelid": 995,
"userName": "Catherine",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Reno, NV, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not for business travel - no club lounge, unreliable WIFI and computer/printing access is very limited when working at all.",
"frequencyID": 4,
"title": "Behind the times",
"comment": "The rooms are dated, but adequate and clean. The housekeeping service is aggressive with their attempts to turn rooms quickly given the guest demand. The front desk is courteous, but woefully inept with the WIFI or anything related to Belvoir \"Linked\" - I finally went down the street to the Belvoir Park and used their business services."
},
{
"reviewID": 1115764,
"hotelid": 102,
"userName": "Jerri",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Does not reserve what YOU order!",
"frequencyID": "",
"title": "Unsatisfactory",
"comment": "Was very disappointed that our room was NOT what was reserved. Instead of the 2 doubles reserved, only one king bed was available. Reservation was made for family of 4/2 adults + 2 children. Only due to illness did my wife stay home with other son but the purpose of 2 beds was to be able to sleep comfortably; this could NOT be accomplished with son who was all over the bed. We expected better service from a hotel such as the Belvoir, which is why we were willing to pay higher price for room reservation."
},
{
"reviewID": 1115865,
"hotelid": 1162,
"userName": "SusanM",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Jacksonville, FL, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You can't beat the location!",
"frequencyID": 4,
"title": "Renovation is a success!",
"comment": "My family LOVED staying at the Belvoir Safari (this hotel's former name). We were very concerned about the renovations because we didn't feel they were needed. But we just stayed at the newly renovated Belvoir LBV, and we were pleasantly surprised at the changes! The rooms are clean and bright and automatically have a small fridge. The most welcome changes are at the pool which features plush towels, cabanas and a deluxe hot tub. And as always, the hotel is ideally located, and the staff is very helpful. We'll be back soon!"
},
{
"reviewID": 1116100,
"hotelid": 83,
"userName": "MBGeorge",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX",
"arrivalMonth": "3/2012",
"datePosted": "3/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff -- they work hard to make you feel at home",
"frequencyID": 4,
"title": "Feels Like Home",
"comment": "I travel 2-3 weeks a month on business, and I won't stay anywhere else in this area besides the Belvoir Universal City. The staff is warm and welcoming, and really makes me feel like I am at 'home' not just a strange customer in a strange hotel. I love this place so much, I recently used it for a long weekend vacation! This is the first time I have used a hotel for both business and pleasure. Hats off to a great staff, especially the front desk staff for working hard to accomodate my wishes. Also, I usually order room service for breakfast, and my server even knows what I want and adds it to the tray even if I forget to order it! I love this place!"
},
{
"reviewID": 1116684,
"hotelid": 94,
"userName": "olefrisby",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Indiana, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It a very friendly place to stay and convient to attractions.",
"frequencyID": 2,
"title": "This hotel was very clean and centrally located",
"comment": "This hotel was very clean and friendly. When we had a problem with the AC, it was addressed immediately. The suite we were given had a nice view and very roomy. We were amazed by the seating areas. The local resturants were very nice also. We would come again"
},
{
"reviewID": 1116792,
"hotelid": 127,
"userName": "Dee12",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very comfortable. Great staff. Everyone was so friendly.",
"frequencyID": 2,
"title": "DeeDee12",
"comment": "The hotel met all my expectations: cleanliness, comfortable, good food. I can't wait to do it again."
},
{
"reviewID": 1117015,
"hotelid": 3115,
"userName": "BPGnumber1Fan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "3/2012",
"datePosted": "3/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for Louisville",
"frequencyID": 4,
"title": "Perfect in Louisville",
"comment": "I am on my last night on business in Louisville. I was fortunate to find a Belvoir in Jeffersonville, IN just across the river from downtown Louisville. Not only was the hotel a great location but the hotel itself far exceeded my expectations. The hotel is extremely clean and the staff are beyond friendly. In particular the concierge Frank is truly an ambassador for the city and the the hotel. Remembered me by name everytime I saw him and gave me a great tour of Louisville on the way back in the shuttle. I would stay here again just to listen to Frank. Great Job Belvoir Jeffersonvile!!"
},
{
"reviewID": 1117245,
"hotelid": 377,
"userName": "Beaverbrook",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "3/2012",
"datePosted": "3/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best location in Waikiki",
"frequencyID": "",
"title": "Pool area has too many interlopers",
"comment": "Overall the hotel is very good and we would stay there again. The only two comments I have are about the food and the pool. Firstly, the food menu at the various venues are too similar and there is too much unhealthy food ie. french fries."
},
{
"reviewID": 1117955,
"hotelid": 1497,
"userName": "Traveler1234",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Rooms smell of mold and are very damp.",
"frequencyID": "",
"title": "Disappointed this hotel is part of the Belvoir brand",
"comment": "Immediately upon walking into the room it smelled of mold and was very damp. The location was great but that is about the only good thing that could be said. The room was not cleaned until after 5 PM each day and I had to ask for more towels because room service insisted on only leaving one each time. The Internet was out for over 24 hours while we were guests. It worked intermittently the remainder of the time. I am shocked this hotel is part of the Belvoir brand."
},
{
"reviewID": 1118355,
"hotelid": 1998,
"userName": "amolavi",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Completely Unsafe",
"frequencyID": 4,
"title": "Completely Unsecure Building",
"comment": "Hotel was fine... unfortunately, they left every folio out on the floor -- in the hallway and didnt event try to slide it under the door."
},
{
"reviewID": 1118391,
"hotelid": 111,
"userName": "AST12",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Michigan",
"arrivalMonth": "3/2012",
"datePosted": "3/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location and friendly staff",
"frequencyID": 3,
"title": "Hotel in good location",
"comment": "Hotel staff was very friendly and helpful. Hotel located in good location next to Cumberland mall where there is a good selection of restaurants for dining. Fitness center is minimal but sufficient. Parking was not complimentary which would have been nice ."
},
{
"reviewID": 1118657,
"hotelid": 1391,
"userName": "cowboy",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "other properties are a better value- disappointment",
"frequencyID": "",
"title": "more like a 2 star",
"comment": "This resort is more like a 2 star property. The room is similar to one that you would find on any highway by a town. The prices for food and drink were like a 5 star resort. The pool and landscaping areas were dirty and littered. Several other factors that indicated this was not an up-scale resort!"
},
{
"reviewID": 1118933,
"hotelid": 1144,
"userName": "WillyG",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Outstanding/Friendly Staff",
"frequencyID": 3,
"title": "Wonderful Hotel",
"comment": "I had the opportunity to stay at the Belvoir Atlanta Hotel for 2 nights and I was very happy with the overall cleanliness, comfort, service, and F&B Operations. The hotel is very convenient to all things Atlanta and their transportation grid."
},
{
"reviewID": 1119541,
"hotelid": 353,
"userName": "Kai8",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The hotel was subpar, the location is awesome but not worth the uncleanliness of the room.",
"frequencyID": 2,
"title": "St. Patty's Stay",
"comment": "I booked this room well in advance and paid the entire, non-refundable rate for one night. At check-in, on 3/17/12, they wanted a deposit for incidentals. I've never paid a deposit for incidentals and there was no prior mention of the requirement for a deposit. The requested deposit to be held on my credit card was 1.5 times the amount I already paid for the room. I disagreed with this outlandish amount. They then offered an option of a refundable cash deposit which ended up being about one-fifth of the cost of the room. The amount that was proposed to be held on my credit card was 6 times that of the refundable cash depositRIDICULOUS discrepancy."
},
{
"reviewID": 1119907,
"hotelid": 1469,
"userName": "TomL",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Portland, OR",
"arrivalMonth": "3/2012",
"datePosted": "3/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's a smaller, older-style hotel, not a huge complex with many shops and restaurants.",
"frequencyID": 4,
"title": "A quiet, older-style resort",
"comment": "This is an older-style resort that has been modernized. It is smaller and less crowded than some of the big new resorts. I liked it because there are fewer people and it's more relaxing. There are few shops in the resort; it's clearly a resort and not a shopping center."
},
{
"reviewID": 1120474,
"hotelid": 90,
"userName": "DeniseM",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New Jersey",
"arrivalMonth": "3/2012",
"datePosted": "3/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very accomodating",
"frequencyID": 2,
"title": "great features and location",
"comment": "I have nothing but nice things to say about my stay. The staff was always accomodating. The location was good. Seven blocks from King Street. Several restaurants within a couple blocks. Van drove you downtown or to the Metro free of charge. Will definitely go back to this location."
},
{
"reviewID": 1120568,
"hotelid": 1364,
"userName": "SpringTraveler0312",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Indiana",
"arrivalMonth": "3/2012",
"datePosted": "3/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is not close to the arch.",
"frequencyID": 1,
"title": "Most comfortable beds",
"comment": "Pleased overall with hotel. Staff nice, attentive, and helpful. Comfort of beds and sleep was beyond expecation. Only negative is housekpeeing forgot to remove food items of previous occupants from refrigerator."
},
{
"reviewID": 1120643,
"hotelid": 664,
"userName": "RayMM1",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tokyo, Japan",
"arrivalMonth": "2/2011",
"datePosted": "3/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location, old hotel",
"frequencyID": 4,
"title": "Nice beach for BBQ!",
"comment": "Hotel room is quite old, which can be told from all the details - furniture, bathroom, television... Pool is not big, and full of people in the afternoon."
},
{
"reviewID": 1120654,
"hotelid": 1113,
"userName": "bonjing",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fort Lauderdale, FL, USA",
"arrivalMonth": "3/2011",
"datePosted": "3/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Tell your MOD's to get off the internet and come assist folks at the desk.",
"frequencyID": 4,
"title": "Poor staffing/beds",
"comment": "Arrived at 7:00 pm and had to wait 20 minutes in line with only one associate serving guests. Was then told no breakfast for Platinum members which has changed in just a couple months. Bed is as firm as...well just put your own description in here, and leaving on Tuesday morning at 9:15, had to wait 15 minutes until finally asking the bellhop to check on someone in the office. Girl who came out several minutes later would be better served selling mascara behind a mall counter than running a hotel. Poor staffing, beds but you get what you pay for."
},
{
"reviewID": 1120965,
"hotelid": 1162,
"userName": "Peshawar",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "3/2012",
"datePosted": "3/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Worse service and incompetent employees.",
"frequencyID": "",
"title": "Worse experience.",
"comment": "I had one of the worse experience staying at this property. My checking in time was one hour one of the most incompetent person behind the desk. No directions were given for parking or room for a person who is staying first time at this propert with family. Next day my bathroom roof started leaking the person who came to look at it was very rude. The employees at the bar by the pool were"
},
{
"reviewID": 1121479,
"hotelid": 664,
"userName": "BarbInBoston",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "2/2012",
"datePosted": "3/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff and services OUTSTANDING",
"frequencyID": 2,
"title": "Service With A Smile",
"comment": "We were treated like family, the front desk were friendly and efficient, Anil and the beach staff unbelievable! The bar, beach and pool waitstaff April, Jackiewere so fast and courteous. DosCamingos bartenders outstanding! Everyhotel should use this hotel as a model to copy."
},
{
"reviewID": 1121555,
"hotelid": 1162,
"userName": "Witham68",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Hampshire",
"arrivalMonth": "3/2012",
"datePosted": "3/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is Excellent",
"frequencyID": 3,
"title": "Great Facility and Staff",
"comment": "The Belvoir lived up to its brand promise of being warm, connected and part of the community."
},
{
"reviewID": 1122434,
"hotelid": 664,
"userName": "Throck0730",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brownsboro, AL",
"arrivalMonth": "3/2012",
"datePosted": "3/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The employees went out of their way to help even though at times it was chaotic with lots of people in the lobby.",
"frequencyID": 2,
"title": "Outstanding in every way",
"comment": "Stayed here pre and post Caribbean cruise. The room was impeccable and the check in was smooth. LOVED THE SHEETS on the bed and the duvet. Would love to know where Belvoir got them. Made for a very comfortable night's sleep. Food was delicious in the restaurant also. Will definitely stay here if room available on next visit. Thank you to all the staff who made this visit so enjoyable."
},
{
"reviewID": 1126847,
"hotelid": 1236,
"userName": "Mattdycr",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Sydney, NSW, Australia",
"arrivalMonth": "8/2010",
"datePosted": "3/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Meets expectations.",
"frequencyID": 2,
"title": "Exactly what you need.",
"comment": "This hotel is the perfect stop, whether it be a solo trip or with a group. Everything is up to a great standard, and the elevator trip is always fun being all glass. The fitness center, and pool are a little hidden away, but they're very efficient for the job. Looking forward to my upcoming stays here this summer."
},
{
"reviewID": 1126857,
"hotelid": 344,
"userName": "Mattdycr",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Sydney, NSW, Australia",
"arrivalMonth": "7/2012",
"datePosted": "3/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Airport choice,",
"comment": "This is my airport go-to hotel whenever I have a stop over at LAX. The staff, the location, the hotel, everything meets the standards of someone who wants comfort."
},
{
"reviewID": 1126920,
"hotelid": 1317,
"userName": "balkijax",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": 1,
"cleanRoom": "",
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orlando, FL, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "You bounce your Preferred Guests???",
"comment": "I was highly disappointed and downright angry when I arrived for check-in, only to find out that the hotel was oversold, and that I would have to relocate to a competitor's hotel. Is this how you treat your Preferred Guests? What does \"Preferred\" mean to you? When I checked in on a seperate reservation 2 days earlier, I informed the desk clerk that I would be arriving late (12:30 AM), and she noted it in my reservation. The last thing I want to have to do at that time of day is pack up my belongings again, and move to another hotel. I work for the airlines, and while I understand the rationale behind overbooking, I also know that our high level frequent fliers are accomodated when an overbooking occurs. This will definitely factor into my decision on whom to give my business in the years ahead."
},
{
"reviewID": 1127728,
"hotelid": 377,
"userName": "ronton",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Calgary, AB, Canada",
"arrivalMonth": "3/2012",
"datePosted": "3/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great turnaround",
"comment": "So i am a frequent traveller to Honolulu as i own a business there. I have stayed at all 4 of the Grandbourne properties several times each (this hotel probably 20 plus times) I have been around for the renovations etc.. over the past 3-4 years and while the renovtions have made the property great (especially for younger kids) since the renovations I have been very disapointed with the service. In November the service was so bad that we even checked out a cuple of days early from the hotel in frustration. When booking the family coming over in March, the kids really wanted to go to that pool, so I said we would give it one more chance. We were also using points to stay so my expectations were very low as to the service/room etc... we would get. I have to say, I think customer service has been a point or training for the folks over at Belvoir Waikiki. I was thoroughly impressed with the staff from Front desk, to housekeeping, to the lounge, to the pool area. Everyone gave my family the respect and service level one would expect in such a hotel. Thanks!"
},
{
"reviewID": 1128057,
"hotelid": 713,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Gage, OK, USA",
"arrivalMonth": "3/2012",
"datePosted": "3/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent and helpful staff.",
"frequencyID": 1,
"title": "Excellent Service",
"comment": "We enjoyed our stay and the facility is excellent. Especially appreciated the service of the Assistant Director of Guest Services."
},
{
"reviewID": 1128408,
"hotelid": 321,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Edmonton, AB, Canada",
"arrivalMonth": "3/2012",
"datePosted": "3/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel was everything we could ask for and more.",
"frequencyID": 2,
"title": "Mr & Mrs",
"comment": "We had the occasion of staying at the Belvoir in Plantation from March 12 to March 26, 2012. The accommodations were excellent, as well as the food in the restaurant. We were very very impressed with one of your front desk employees who went out of her way to be extremely helpful, pleasant and accommodating. This is not to say that the other employees were not firendly and accommodating. This employee was \"NICOLE\" she has only been with you for a couple of years but it appeared from her knowledge, and willingness to give us information was second to none. Her smile was infectious. Great work from Nicole."
},
{
"reviewID": 1129027,
"hotelid": 1784,
"userName": "Kemist",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "3/2012",
"datePosted": "3/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "What I expected",
"comment": "I've stayed at a lot of Belvoirs some really nice and some that are just what you have come to expect of a \"remodeled\" Belvoir."
}
]