[
{
"reviewID": 757080,
"hotelid": 48,
"userName": "CRBY",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlanta Airport Westin",
"arrivalMonth": "1/2012",
"datePosted": "2/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Customer Service!",
"frequencyID": 3,
"title": "Customer Service",
"comment": "I have stayed in very nice hotels and some not so nice. This hotel was nice and clean. I was quite impressed after staying there for a day the next afternoon the clerk welcomed me by name! she smiled and was professional and friendly. The 1900 Bar restaurant downstairs had good food. I was beyond impressed with our server Sally. She was gracious and kind and went beyond her job. (Give that lady a raise!). This type of customer service is a breath of fresh air and not seen very often these days. Thank you for a great stay!"
},
{
"reviewID": 762955,
"hotelid": 1564,
"userName": "CRBY",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Rochester, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean and convenient for cruise departures.",
"frequencyID": 2,
"title": "Some staff outstanding, some not",
"comment": "We stayed here before going on a cruise, and the room was comfortable and spotless. The housekeeper, Ruth, was friendly and went out of her way to make sure we were happy. The shuttle staff and front desk staff were also very professional and gave good service. The wait staff in the restaurant, however, was abysmal. We waited over 15 minutes to get water when we were the only diners present, then another 15 to order, and another 35 minutes to get our food, during which time we had no staff attention of any sort. Put Ruth in the dining room, is what I say! But otherwise a very nice stay - I would recommend everything but the restaurant."
},
{
"reviewID": 763003,
"hotelid": 760,
"userName": "JenniferP",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Pennsylvania, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do Not Stay At The Belvoir!!!!!!!!!!!!!!!",
"frequencyID": 4,
"title": "Dirty, Moldy and Overpriced!!!!!!!!!!!!!",
"comment": "The cleaning staff didn't clean the room and we had to call the front desk for clean towels annd toilet paper. The bedroom's partition wall was rotted and molding. TV remote control didn't work."
},
{
"reviewID": 764292,
"hotelid": 3054,
"userName": "Indy2012",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Hotel is ok, but the staff is GREAT",
"comment": "From the doorman to the front desk, to the house keeping staff - every one made you feel welcomed. As a Platinum member for a number of years, I was quite impress by the level of service and attention to detail. The hotel rooms are typical Belvoir style/standard. However, what makes this hotel great is the staff."
},
{
"reviewID": 764409,
"hotelid": 1978,
"userName": "Zimmerman1",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Would be very nice for the price if they paid attention to the little things.",
"frequencyID": 4,
"title": "Dropped the Ball a Few Times",
"comment": "I am a Gold Preferred BPG member and check in on 2/1/12. I stay here six or so times a year. I am fully able bodied."
},
{
"reviewID": 764502,
"hotelid": 995,
"userName": "artemis927",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Detroit, MI, USA",
"arrivalMonth": "2/2011",
"datePosted": "2/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "I would recommend this hotel for the budget-conscious traveler that's traveling with children. It's fun that the Belvoir resembles a castle, but the rooms are too outdated to be whimsical.",
"frequencyID": 2,
"title": "Great for Disney",
"comment": "We stayed at the Belvoir in Anaheim when we were in California for a business trip and decided to drive down to trek around Disneyland Resort. I hopped online and booked the reservation through the iPhone app, satisfied that the price was nice and the photos looked like the hotel was nicely renovated."
},
{
"reviewID": 765851,
"hotelid": 674,
"userName": "MikeGR",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Massachusetts, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is amazing. Covered parking in winter. They will do whatever it takes for your stay to be awesome.",
"frequencyID": 4,
"title": "University Lounge",
"comment": "I have to say that Tina, the bartender in the lounge, is such an asset, she is always smiling, has a great attitude, it is really what guests want when they are traveling. Such a breath of fresh air in this day of diminished customer service. Can't wait to return!!"
},
{
"reviewID": 765863,
"hotelid": 674,
"userName": "MikeGR",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Massachusetts, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Other reviews",
"comment": "I just read some of the reviews on this site. Being in the service business, I found this hotel to go far above and beyond to satisfy and take care of guests."
},
{
"reviewID": 766413,
"hotelid": 3079,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Dallas, TX",
"arrivalMonth": "1/2012",
"datePosted": "2/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Clean and Friendly",
"comment": "This hotel has a fantastic staff and location. They provide the basiscs everyone wants CLEAN and FRIENDLY. I would reccomend this property to any guest wanting a great stay in the Austin Area."
},
{
"reviewID": 766694,
"hotelid": 1564,
"userName": "dovetwinz",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "2/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff were unfriendly! My stay was unsatisfactory.",
"frequencyID": 1,
"title": "This hotel is unsatisfactory!",
"comment": "The front desk staff was very unfriendly when I arrived. My room was unacceptable. The bathroom was visibly dirty,the shower head was broken and the room was hot because the air conditioning did not work. I was very disappointed with my stay at this hotel."
},
{
"reviewID": 766708,
"hotelid": 1589,
"userName": "SAYETY",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "1/2011",
"datePosted": "2/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great place to use as a base for a weekend trip to DC.",
"frequencyID": 3,
"title": "Great staff!",
"comment": "The staff here is beyond helpful. They went out of their way in every way. Clean, well kept rooms and common areas."
},
{
"reviewID": 766736,
"hotelid": 315,
"userName": "OpinionOnEverything",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Large hotel and good location",
"frequencyID": 4,
"title": "Nice Wharf Escape",
"comment": "Thomas, the Concierge, was grand! Helped with full day - from breakfast to dinner and spots in between. Even though quite busy (weekend & football game), they were very helpful & friendly."
},
{
"reviewID": 767251,
"hotelid": 954,
"userName": "CP677",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON",
"arrivalMonth": "1/2012",
"datePosted": "2/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to airport, easy access to highway",
"frequencyID": 4,
"title": "Needs updating",
"comment": "Stayed 3 nights. Room decor was okay, but was next to noisy road. If I go back will ask for room facing courtyard. Gym is too small, line-ups for equipment and one eliptical in need of repair. Staff in Club Lounge very nice, but did not know where Toronto is!"
},
{
"reviewID": 767361,
"hotelid": 171,
"userName": "CRBY",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "St Louis, MO, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No late night menu. Late night staff rude.",
"frequencyID": 4,
"title": "Customer Service",
"comment": "I am a frequent traveler and have stayed at many hotels in the states. One of terrible things about this hotel is customer service. I ordered food from an outside restaurant and gave permission for the pizza guy to come straight to my room. The front desk person was rude and simply said it was the hotel's policy that the pizza guy can't come straight to my room and deliver the pizza. No further explanation from the front desk. Please explain your policy and don't be rude."
},
{
"reviewID": 767828,
"hotelid": 606,
"userName": "NYRangers",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Waterbury, VT",
"arrivalMonth": "1/2012",
"datePosted": "2/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location right off of I-89 and close to airport",
"frequencyID": 4,
"title": "Great staff",
"comment": "I stay at this property several times per year. The staff here is always professional and friendly. Always get recognition as a platinum member and I am always upgraded to the club floor. It's a shame that a property of this size has only one suite. The club lounge is nice, but is very small and the evening food options are lacking."
},
{
"reviewID": 768460,
"hotelid": 674,
"userName": "Jack5012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Westminster, MD, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean and a good location",
"frequencyID": 3,
"title": "Tina",
"comment": "I always enjoy visiting the bar when I stay at this hotel. Tina always has a friendly smile and is very welcoming."
},
{
"reviewID": 768650,
"hotelid": 40,
"userName": "Anonymous",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "2/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't ever stay there!",
"frequencyID": "",
"title": "Stay at the Belvoir O'hara",
"comment": "Terrible, terrible, terrible. Very unpleasant experience and the worst hotel we have ever stayed at. And, it happend twice; New year's eve 2011 and 2009. Need a lot of improvement for hotel, management and staff. I have stayed at motels that were better and the staff more experienced! Don't stay there under any circumstances.The food is horrible, especially the buffet breakfast they wanted you to pay $20 which was not worth the soupy, powered eggs, stale bakery, hashbrowns were cold in the middle, bacon too well done, the juices and the fruit was rancid! Horrible experience the entire 3-day stay. Will never stay at this Belvoir again!"
},
{
"reviewID": 769812,
"hotelid": 994,
"userName": "Quality2012",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "2/2011",
"datePosted": "2/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best Hotel so far in La Guardia/ JFK area but needs better link to JFK to get Biz",
"frequencyID": 3,
"title": "Very good could be great",
"comment": "Excellent direct metro link to manhattan,times sq. Standards at hotel generally very good but needs extra attention to detail. Main disappointment was lack of wine/ beer in club lounge should be included at least for 2 hours, like many other airport locations. Better than JFK Hotel options but needs better transportation links."
},
{
"reviewID": 769954,
"hotelid": 664,
"userName": "rabbit",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Brooklyn, New York, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "convenient location",
"frequencyID": 4,
"title": "convenience of Location",
"comment": "For those who are taking a cruise out of Fort Lauderdale, this is an ideal location. It is about halfway between the FLL airport and the cruise ship port. It is right on the beach, and the beach is beautiful. The hotel can be busy at checkin and checkout time, but the staff was ever courteous and helpful. The rooms are nice and well appointed."
},
{
"reviewID": 771699,
"hotelid": 344,
"userName": "JohnMiamiBeach",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Comfortable, Clean and Courteous!",
"comment": "Wonderful hotel. Clean rooms, trendy but not in an overwhelming/offputting way, friendly/well-trained staff, good airport location with cool views if you like that (yet very quiet in the halls and outside the windows), free airport transportation, good food. I like this place and would stay again."
},
{
"reviewID": 772929,
"hotelid": 1523,
"userName": "Shirley3",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "London, ON, Canada",
"arrivalMonth": "1/2012",
"datePosted": "2/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Very nice staff",
"comment": "From Natalia in housekeeping to Akmet, Mariluci, Erica and others in the lounge and at the front desk everyone was very pleasant and responsive."
},
{
"reviewID": 773260,
"hotelid": 151,
"userName": "Ansuz",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Texas, USA",
"arrivalMonth": "12/2011",
"datePosted": "2/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Above average property.",
"frequencyID": 4,
"title": "A solid Grandbourne property",
"comment": "Always happy when I stay here. The hotel is very well maintained and the staff is always friendly and helpful. The restaurant is above your standard Sherraton fair, which is always a big plus for a buisness traveller."
},
{
"reviewID": 773634,
"hotelid": 344,
"userName": "AdaC",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "2/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Convience location",
"comment": "Hotel room is nice and clean. Staff always forgot to give me $5 voucher or 500 Grandbourne points when I hang out \"no need to clean up my room\" tag."
},
{
"reviewID": 774319,
"hotelid": 177,
"userName": "Buffalo83",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Buffalo, NY",
"arrivalMonth": "1/2012",
"datePosted": "2/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff, great plat treatment",
"frequencyID": 4,
"title": "Great platinum treatment!",
"comment": "Just got back from 5 night stay. Upgraded to a suite at checkin with out asking. Lots of suites in inventory, so high probability of upgrade."
},
{
"reviewID": 774677,
"hotelid": 421,
"userName": "CRBY",
"overall": 2,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "New York",
"arrivalMonth": "1/2012",
"datePosted": "2/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Under Construction",
"frequencyID": 4,
"title": "** Under Construction **",
"comment": "Construction is underway on floors 20 and lower. Banging begins around 7 am and can continue until after 10 pm. This may not effect some travelers but I found it aweful. The hotel did offer me a new room which I appreciated but it was like being offered a wine cooler on the Titanic."
},
{
"reviewID": 775095,
"hotelid": 3716,
"userName": "pjoose",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ohio",
"arrivalMonth": "2/2012",
"datePosted": "2/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "$23 PARKING",
"frequencyID": 2,
"title": "Average service, Uncomfortable beds",
"comment": "I just completed a 1-night stay at this hotel. It was a very UN-impressive experience to say the least. I had a room that was supposedly just remodeled, but the carpet was peeling from the floor and the towel holder in the bathroom was pulling out of the wall. Worst of all, the supposedly \"new\" beds were EXTREMELY uncomfortable! They were high on 1 side and low on the other. They felt like they were several years old! I wouldn't stay at this property again."
},
{
"reviewID": 776364,
"hotelid": 460,
"userName": "Travelingconsultant11",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "2/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff :)",
"frequencyID": "",
"title": "Great staff",
"comment": "I stayed her every week for 3 months and the staffs really made me feel welcomed here. Special shout out to Trevor, the room service expert and Stephanie, the welcoming front desk receptionist."
},
{
"reviewID": 777880,
"hotelid": 127,
"userName": "Rick52",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles",
"arrivalMonth": "1/2012",
"datePosted": "2/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't go here.",
"frequencyID": 4,
"title": "San Diego Boat Show",
"comment": "The overall visit was a disappointment. The waiter at the resturant was more suitable to a diner than a nice resturant. the razor I requested from housekeeping never arrived. And because I chose not to replace the towels and linens to help the environment, the room was untouched by the maids. The beds weren't made and coffee and coffee cups not replenished. And for a hotel that was associated with the San Diego boat show not to have a shuttle to the show is rediculous. The shuttle between building could have easily accomodated the guest."
},
{
"reviewID": 778312,
"hotelid": 127,
"userName": "Crashman",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "San Diego, CA",
"arrivalMonth": "2/2012",
"datePosted": "2/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's probably a bit overpriced for the overall experience.",
"frequencyID": 1,
"title": "Mixed experience",
"comment": "I stayed at this hotel for four nights, three of them because I was attending a conference in the hotel. My organization made the reservations and sent me the confirmation information. I called the hotel, gave them the reservation number and asked to have a fourth night added at my own expense. I was told that I would need to speak to someone in accounting to make arrangements to have the last night paid for on a different credit card. I was routed to accounting, explained my situation, gave them my credit card information and was faxed a paper that showed that I was paying for the fourth night on a personal credit card."
},
{
"reviewID": 778421,
"hotelid": 353,
"userName": "CarrieB",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Richmond, VA, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, great staff and beautiful hotel.",
"frequencyID": 1,
"title": "The Best Hotel I've Ever Stayed In!",
"comment": "I stayed at the Belvoir New Orleans during an AEA Meeting. Upon arrival, I basically got to pick my room. All of the little things (decor, cleanliness, the awesome view, down to the toiletries, towels and bathrobe) really made the long meetings worth the trip. I was very impressed with the staff and the facilities. The hotel is beautiful, and with the coming renovations I'm sure it will be even more grand and inviting. This was my first time visiting New Orleans - I'm definitely coming back and staying at the Belvoir!"
},
{
"reviewID": 778507,
"hotelid": 3079,
"userName": "WorkMan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "California, USA",
"arrivalMonth": "12/2012",
"datePosted": "2/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Stayed for Business",
"comment": "Had a great time! Rooms were comfortable and clean"
},
{
"reviewID": 778628,
"hotelid": 344,
"userName": "FBERKNM",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not plan on parking a car onsite.",
"frequencyID": 4,
"title": "Seems more like a motel",
"comment": "Subpar even for Belvoir. I am a frequent traveler and perhaps a tough critic. Still, the level of service here was no better than average. The condition of the room was well below par."
},
{
"reviewID": 778929,
"hotelid": 1552,
"userName": "Traveler27",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "2/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Lousy Housekeeping",
"comment": "I have the memberships with the other hotel chains, so most of the time I stayed with other hotels other than Belvoir. For my last vacation in early January 2012, I decided to try Belvoir Garden Grove - Anaheim South Hotel since I was looking for a nice hotel near Disneyland Resort and with the better rate, and I expected to be good because it is Belvoir. However, my three days stays were very"
},
{
"reviewID": 779063,
"hotelid": 832,
"userName": "Mel1234",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Richmond, VA",
"arrivalMonth": "1/2012",
"datePosted": "2/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Accommodating and lovely!",
"frequencyID": 3,
"title": "Accommodating",
"comment": "I always enjoy your accommodations. And I found the hospitality of the sales team, the chefs, and the guest services to be outstanding at my most recent visit. Thank you!"
},
{
"reviewID": 779177,
"hotelid": 421,
"userName": "academico",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Miguel de Tucumᮬ Tucumᮬ Argentina",
"arrivalMonth": "1/2012",
"datePosted": "2/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Near everything",
"frequencyID": 3,
"title": "Great location and amenities",
"comment": "Its perfect to stay in Manhattan, from here you're able to go anywhere in a while by any tranportation. Great Lounge Club."
},
{
"reviewID": 779314,
"hotelid": 1469,
"userName": "Marla",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California",
"arrivalMonth": "8/2011",
"datePosted": "2/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Because the Big Island is well.....so big....this hotel is centrally located on the island and makes day trips easier. The rooms look a little dated but comfortable and you really can't beat the ocean view.",
"frequencyID": 2,
"title": "This hotel has a beautiful view",
"comment": "We thought the view from our room was beautiful but because our room was right above the pool, it was very noisy at night."
},
{
"reviewID": 779359,
"hotelid": 430,
"userName": "Losanno",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Hoboken, NJ, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location",
"frequencyID": 4,
"title": "Excellent BPG Recognition",
"comment": "This hotel is convenient (attached to the mall and Prudential Center). Excellent lounge, upgrade, and Platinum recognition. Nice staff and hotel overall. What all Belvoirs should aspire to be like."
},
{
"reviewID": 780172,
"hotelid": 1137,
"userName": "TEKI",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Connecticut, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Have a starbucks in the lobby (with terrible service but the coffee is good)",
"frequencyID": 4,
"title": "I keep trying...",
"comment": "This hotel looks good....but upon closer inspection...is dirty. The bedding duvets don't appear to be washed between stays. The carpet not vacuumed...hair everywhere. Beause I travel so much I've learn to always reserve a room with 2 beds...in case one is dirty I can sleep in the other on. Belvoir needs to improve."
},
{
"reviewID": 780482,
"hotelid": 196,
"userName": "Newguy1212",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "I didn't drive, but valet parking was around $50 a night ... BEWARE",
"frequencyID": 2,
"title": "Great Stay and Excellent Location",
"comment": "I just stayed at this property last weekend. I am just a gold with BPG but was upgraded to Club Level and was highly impressed with the level of service. The view of the Navy Pier was wonderful."
},
{
"reviewID": 781456,
"hotelid": 3079,
"userName": "Eve23",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "2/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Book a rate that includes breakfast",
"frequencyID": 1,
"title": "New Years Eve!",
"comment": "Great Suite upgrade. Room 1402 had the perfect view for new years eve. We had a blast, thanks to the Front Desk for taking great care of us."
},
{
"reviewID": 781523,
"hotelid": 3079,
"userName": "Braziliancouple",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Texas, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very friendly staff",
"frequencyID": 3,
"title": "Great staff",
"comment": "amazing staff! we got a room upgrade with a beautiful view! I had a great time at the Brazilain Carnival recommended by Vany at the desk who is also from Brazil!"
},
{
"reviewID": 781577,
"hotelid": 353,
"userName": "missb",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "great location/view but facilities could be better",
"comment": "Unlike other reviewers, I thought the staff did a great job--they were very gracious and accommodating and everyone was very professional and friendly. This is the 2nd time I have stayed at the Belvoir New Orleans and room itself was just okay--the bed was comfy but bathroom was small and the shower severely lacked water pressure. I'm glad to see that there are renovation plans."
},
{
"reviewID": 781791,
"hotelid": 636,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Portland, ME, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Belvoir Portsmouth will meet your every need with a big smile, class and gratitude!",
"frequencyID": 4,
"title": "Best Place to hold your next Meeting!",
"comment": "My company held our annual 2-day Sales kick off meeting in January 2012 at the Belvoir Portsmouth Harbor Hotel in Portsmouth, NH which included 120 + attendees. We have used other Hotels in the area for this annual meeting, but I must tell you that the Belvoir Portsmouth was by far, The Best meeting experience and hotel I have ever had the pleasure of dealing with. Every detail was the way I asked for it if not better, the entire staff was the best; very pleasant and professional, and the food was superior! And to top it off, the hotel was classy, beautiful and their location is perfectly located in historical NH Seacoast. They made me look great and my meeting was a great success! Thank you Belvoir for a Superb Job! We will be back! Peggy"
},
{
"reviewID": 781912,
"hotelid": 3079,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Portland, ME, USA",
"arrivalMonth": "12/2011",
"datePosted": "2/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff makes this place!",
"frequencyID": 3,
"title": "Music Night!",
"comment": "Came to Austin to catch some music down on south congress and found this hotel to be a great place to stay!"
},
{
"reviewID": 782156,
"hotelid": 196,
"userName": "Puchay",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Indianapolis, IN, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Impeccable Service, Superb Location, Large Indoor Pool & Fitness Center, Incredible Views of the City. Easy Walking distance to the Loop, Magnificent Mile, & Navy Pier!",
"frequencyID": 3,
"title": "Beyond AWESOME Service!",
"comment": "We checked in with 2 rooms ... told the front desk we were there celebrating our daughter's \"Sweet 16\" birthday. Returning to the hotel after dinner out, there was a knock at her door with the kindest gentleman delivering decadent chocolate cupcakes for her and her girlfriends :) Many thanks to Rachel for her thoughtfulness and generosity. Will definitely be \"Our Place to Stay\" for all of our Chicago visits."
},
{
"reviewID": 782374,
"hotelid": 127,
"userName": "Gidge71",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Murrieta, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you self park, keep your key!",
"frequencyID": 3,
"title": "I love this hotel but....",
"comment": "I stayed here maybe 2 years ago and I LOVE the view and actually had a really good experience. This time, not so much. Check in time was at 3. I got to the hotel at 3:45 only to be told that my room wasn't ready. No big deal. I asked how long it would take until my room was ready and was told no more than 30 minutes. The girl working at the front desk took my phone number and said they would call when my room was ready. I decided to go for a walk to waste time. I walked a ways and no phone call. After a little while longer, there was still no phone call, so I decided to walk back to the hotel to check and see if my room was ready. It was 4:45 at that time. I had to wait in line to see if my room was ready. It was finally ready but they had never called to let me know. I was sure they were going to at least comp my parking or something but they did not. I didn't want to make a big deal and let it ruin my weekend so I just went up to my room. Everything looked ok except for the greasy hand prints on the sliding glass window. I made the best of my situation because it could have been worse. Fast forward to the next day when I am checking out. I was not told that if you self park, you need your key to get out of the parking lot (so don't use express check out). I used express check out and went to my truck and couldn't get out of the parking lot as there is no attendant in the little booth. So I had to park again and go get another key so I could leave. It took another 20 minutes until I was finally able to leave. When I checked my bank account to see what they charged me for the room, it was almost $100 more than it was before I left and I didn't use any internet or the minibar or anything. I didn't get a receipt emailed to me to let me know what the extra charges were for either. Like I said, I love this hotel but I don't think I will be staying here for a while."
},
{
"reviewID": 782939,
"hotelid": 1995,
"userName": "Jim1964",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Connecticut",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very friendly staff",
"frequencyID": 2,
"title": "Nice Place For The Price",
"comment": "One of the most friendly staff I have ever met."
},
{
"reviewID": 783240,
"hotelid": 989,
"userName": "Ridgerunner2000",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Springfield, MA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Banquet food and wait staff OUTSTANDING!",
"frequencyID": 1,
"title": "Banquet",
"comment": "The room was great, just a bit warm and I was unable to get the temp down below 70. The banquet food was outstanding as was the wait staff. The only issue I and several others had was waiting for the elevators. They seemed to take forever to respond to your call. Also, our parking was supposed to be covered under our room reservation and I was surprised to find that I still owed $5 when I attempted to leave the garage."
},
{
"reviewID": 783431,
"hotelid": 3079,
"userName": "Shiner",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is fantastic",
"frequencyID": 2,
"title": "Clean rooms, friendly staff",
"comment": "Everyone I encountered on the staff was incredibly helpful and friendly. My room was very clean and quiet. This was my first time at this hotel, but I will definately stay here again the next time I am in Austin."
},
{
"reviewID": 783439,
"hotelid": 83,
"userName": "GailW",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent experience, good value!",
"frequencyID": 2,
"title": "Excellent experience",
"comment": "Prior to arrival, I received a welcome email from the property manager which I thought was a wonderful touch! We were greeted promptly and assisted with our luggage. The check-in experience was smooth. Our room was comfortable. I chose this property specifically for its proximity to Universal and the Queen sized beds. It did not disappoint. We were especially pleased to have access to the parking garage until midnight the day we checked out. This allowed us to meet family for breakfast in the morning and come back and park the car without paying extra for parking on our last day at the park. I would highly recommend this hotel!"
},
{
"reviewID": 783725,
"hotelid": 1469,
"userName": "Eileen52",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Seattle, WA",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The location is perfect",
"frequencyID": 4,
"title": "Fabulous stay",
"comment": "My husband and I had a short stay at this property and cannot say enough about the location and the wonderful staff. The hotel is under renovation so we were very thankful to be upgraded to an already renovated ocean front suite, a recognition of my ongoing platinum status. The room was wonderful and the views right over the ocean. We love the Manta Bar, a great place to relax, eat, drink and enjoy the ocean views. The employees of the hotel went above and beyond to be helpful, everyone we met had a smile on their face."
},
{
"reviewID": 783784,
"hotelid": 914,
"userName": "ASJA",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "riverhead, ny",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "how fantastic both the resort and the staff are",
"frequencyID": "",
"title": "Fantastic Experience",
"comment": "I just returned from hosting a group of 25 people at the Belvoir Sand Key Resort. I am confident that I can speak for everyone in the group when I say just how fantastic our stay was. From the moment that each of us checked in, every member of the hotel staff went out of their way to welcome us, inquire as to how they could make our stay any better, and assist with our every need. The recently remodeled weight room and lounge were clean, bright and featured state of the art equipment. The pool and beach were cleaned each day. We went as a group to Rustys for dinner. It was by far the best dining experience which we had during our entire stay in Clearwater Beach. We recommend the Belvoir Sand Key for anyone looking to hold a meeting or a family reunion."
},
{
"reviewID": 783836,
"hotelid": 1282,
"userName": "BrendaK",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Urbana, IL",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and very friendly staff",
"frequencyID": 4,
"title": "Great Weekend in Iowa City",
"comment": "My husband and I were visiting our daughter at the University of Iowa and stayed for the weekend at this hotel. From the minute we checked in to when we left the service was perfect. It was a busy weekend due to several events but the staff never missed a beat."
},
{
"reviewID": 783923,
"hotelid": 954,
"userName": "jackmagic1",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Tempe AZ",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "There are other hotels just next door for less money that offer better room services.",
"frequencyID": 2,
"title": "Don't stay here!!",
"comment": "There are plenty of hotels right next door that will offer FREE refrigerators and microwaves. I was denied even being able to pay for a fridge due to lack of inventory. Paid $120 night where my smart friends enjoyed a fridge, and microwave for half the price. Should you visit the restaurant, I hope you will not have the terrible service we had. If you see a crowd, don't even bother. They only have so many plates... I'll leave it at that..."
},
{
"reviewID": 783969,
"hotelid": 341,
"userName": "chica12",
"overall": 1,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Texarkana, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "it very nice although they tell you there is no fee for dogs under 20 lbs it is not true.",
"frequencyID": 2,
"title": "pet policy",
"comment": "I recently booked a night here only because of their pet policy. I have a dog less than 2 llbs and when I went out to eat with family I got a message that I would be charged a fee because I did not inform the front desk. When I booked the night I made sure they knew in case I had to pay a deposit."
},
{
"reviewID": 784007,
"hotelid": 1727,
"userName": "Meghan",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Windsor, CT",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "They do not tell you the rates for valet parking. Make sure to ask ahead of time because parking is not included.",
"frequencyID": 3,
"title": "Don't order room service!!",
"comment": "In two days my partner and I witnessed three unappetizing meals. Every meal I ordered was incorrectly made. The \"fresh mozzarella\" was nothing more than processed cheese and the pizza was not thoroughly cooked. The hotels menu did not match what the service staff was entering in their system. I ordered the Italian sausage, penne pasta, sun dried tomatoes, and sauteed spinach. Room service brought me penne pasta with marinara sauce. For breakfast my over hard eggs were undercooked and instead of herb roasted potatoes I received fruit on a stick. I pointed the mistake out to room service. They stated the system automatically assumes you would like fruit are you sure you want the potatoes? Completely unsatisfactory stay. I will never book a room at this hotel again. When checking out I stated the above issues to customer service and all they could say was sorry to hear that."
},
{
"reviewID": 784189,
"hotelid": 674,
"userName": "observant",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Front desk, restaurant, house cleaning and gym staff are on the excellence rung.",
"frequencyID": 3,
"title": "Waitress Dawn",
"comment": "We arrived for breakfast and the room was packed. As we were a party of two Dawn found us seating in another room and quickly brought coffee and water. Two unexpected guests joined us and we needed a bigger table. Dawn found a table had it cleared, moved our orders while taking care of the two late arrivals and got us settled in the meantime. If there had been one Dawn on the Italian ship nobody would have been lost or hurt. It was a spectacular display of just getting it done. We would have all applauded but the distraction might have upset her focus. She was a model for understanding the situation, the clients and who really need what and when."
},
{
"reviewID": 784290,
"hotelid": 1162,
"userName": "Lorido56",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff and pool area is GREAT!",
"frequencyID": 2,
"title": "Very pleased",
"comment": "After reading some of the reviews I was hesitant to stay but since most of the reviews I read were from last year when the construction was going on, I decided to stay. I am so glad I did. The staff was very friendly and helpful- some of the best staff I've seen in a hotel- and I've stay in quite a few. The rooms were clean and fresh for an old and remolded hotel. It was close to everything-so I loved the location. All in All it was a wonderful stay. Will do again !"
},
{
"reviewID": 784388,
"hotelid": 48,
"userName": "TJ749782",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "ATL",
"arrivalMonth": "1/2012",
"datePosted": "2/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff needs more training at the desk.",
"frequencyID": 3,
"title": "Staff needs more training",
"comment": "The staff took forever to check me in. I am platinum so all my info is already in the system. They forgot to give me access to the club level so I had to wait another 20 minutes for them to fix my access to the club level"
},
{
"reviewID": 784522,
"hotelid": 421,
"userName": "ccps",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel at a great location!",
"frequencyID": 2,
"title": "Ideal hotel",
"comment": "I would stay again at this hotel. Very modern and roomy. Great beds. Lots of electrical plugs and very well lit rooms."
},
{
"reviewID": 785047,
"hotelid": 1113,
"userName": "Joe49",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Montreal, QC, Canada",
"arrivalMonth": "1/2012",
"datePosted": "2/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "They have a wonderful staff who are really on the ball. There is also a train that starts coming by early in the morning. We did not eat once at the hotel as their prices are quite high......for example $4.50 for a cup of coffee and $8.50 for a bowl of oatmeal. There were many reasonably priced restaurants close by so eating at the hotel was not an option. I know that prices in hotel restaurants are usually high but I found the prices here really steep. If they want me to eat here make it hard for me to resist by offering affordable pricing. Whenever I came down in the glass elevator I never saw more than half a dozen people in the restaurant.......that should tell management something.",
"frequencyID": 3,
"title": "TIME TO CLEAN UP YOUR ACT",
"comment": "The room I got had dirty carpets and stained chairs at the table. The table and counter were sticky.....we ended up cleaning them and the bathtub looked so dirty that we had housekeeping come and clean up again. The tub still looked dingy and unappealing. The mattress was extremely soft and in general the rooms need a facelift. The hotel itself looks quite nice and the pool area is not bad at all."
},
{
"reviewID": 785134,
"hotelid": 344,
"userName": "Jim86",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Winona, MN, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The facility is tired, but the commitment of the staff makes this a recommended hotel",
"frequencyID": 2,
"title": "Service makes the difference",
"comment": "The front desk staff works really hard to make sure that people feel welcomed and well served. The lobby is nice and there is a very convenient free shuttle service to LAX."
},
{
"reviewID": 785649,
"hotelid": 664,
"userName": "Anaeli",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Puerto Rico",
"arrivalMonth": "2/2012",
"datePosted": "2/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good value !",
"frequencyID": 2,
"title": "Beyond my expectations",
"comment": "Staff was friendly and professional, facilities were very nice and clean,morning breakfast buffet excellent! I loved the smoked salmon and the selection of fresh fuit. Dinner menu was also very good. The location is centric but secluded, and the heated pool is a definite plus ! All around a good value for your money."
},
{
"reviewID": 785677,
"hotelid": 636,
"userName": "KVermont",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Vermont, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great place for a winter get away.",
"frequencyID": 3,
"title": "Exceeded our expectations",
"comment": "This is was our second time at the Belvoir Portsmouth and it did not disappoint. The staff is attentive and helpful. The location is central to downtown so you can walk everywhere. The Club Level is well worth the upgrade."
},
{
"reviewID": 785814,
"hotelid": 1291,
"userName": "cheetah",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff really makes you feel comfortable and at home.",
"frequencyID": "",
"title": "Historic Gunter Belvoir meets all needs",
"comment": "The Hotel staff was wonderful. Cheerful greetings and smiles made my family feel welcomed. We had some special requests and the staff accommodated every one. Rooms were spacious and enjoyed the history associated with this historic building/hotel. Great location--walking distance to all riverwalk attractions."
},
{
"reviewID": 786137,
"hotelid": 3079,
"userName": "cbs1972",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Servicable, but don't park here.",
"frequencyID": 4,
"title": "Just not what I'd expect",
"comment": "Aside from a great bar staff, I was dissapointed that I received no upgrade on a very slow Friday night and paid $26 for parking. The hallways smelled like old shoes but the rooms were spacious and the area is nice."
},
{
"reviewID": 786405,
"hotelid": 347,
"userName": "orsc",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 0,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "illinois",
"arrivalMonth": "2/2012",
"datePosted": "2/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "terrible cancellation policy",
"frequencyID": 4,
"title": "terrible cancellation policy",
"comment": "Had to cancel a room wless than 24 hours because of an emergency. still charging for one night. Other hotel chains do not have this policy."
},
{
"reviewID": 786521,
"hotelid": 1765,
"userName": "DnBC",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "Multiple",
"datePosted": "2/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not up to Belvoir Standards",
"frequencyID": "",
"title": "Several Stays with problems",
"comment": "I have not written before but reading these reviews I thought it was time. Have stayed there several times for procedures @ UofM Hospital. Only stay there again because of location and familiarity. Have had issues with heating/cooling, have had to change rooms, plumbing issues... This hotel is just not up to Belvoir standards. Parking lot is dingy and hard to navigate. Don't like wife down there while I am recovering! Please upgrade this now! I have never received points for inconvenience and no one seems to do anything about BPG membership."
},
{
"reviewID": 786619,
"hotelid": 995,
"userName": "Salpan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Peaceful oasis 5 minutes from Disneyland accessible by frequently run hotel shuttles",
"frequencyID": 3,
"title": "A Great Disneyland Stay",
"comment": "My husband and I stay at this hotel often and cannot say enough about the attentive staff in all areas from the front desk to the shuttle drivers. They are warm, friendly and very willing to help in any way. The rooms are clean, roomy and the bedding is heavenly. It's a great location, a 5 minute shuttle ride to Disneyland and convenient to come back on the frequently run shuttles to take a dip in the pool or a nap when it gets hot and crowded at the Park."
},
{
"reviewID": 787917,
"hotelid": 3068,
"userName": "jb54",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "boston",
"arrivalMonth": "2/2012",
"datePosted": "2/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "rooms were very clean and staff is exceedingly nice. VG platinum amenities and recognition.",
"frequencyID": 4,
"title": "customer service",
"comment": "SOmetimes when you stay at a Grandbourne property, Platinum status is not recognized properly. this hotel definitely recognized platinum status and made everyone in my party feel very special."
},
{
"reviewID": 788029,
"hotelid": 760,
"userName": "Pats",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Illinois, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor sanitation",
"frequencyID": 4,
"title": "Room not clean",
"comment": "We were very dissatisfied with the cleaning of our room. Bathroom floors never washed- rug in room never vacuumed. Some days we had a bath rug in front of the sink, other days none. Bugs in the room. They got into my medicine pill case and were crawling over my medicine. I had to discard a week of medicine."
},
{
"reviewID": 788282,
"hotelid": 1177,
"userName": "Wally57",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Richmond, VA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "There is a ferry right at the hotel to take you to Manhattan and runs pretty regularly to avoid traffic and delays.",
"frequencyID": 2,
"title": "Hospitality Exemplified",
"comment": "Having come up from Virginia last minute for a funeral we didn't expect more than a typical hotel stay. The check in had wrong information for us but the night manager took care of us and put us in a suite to make up for it. Besides a very comfortable room to stretch out in we were treated like family by the staff who went out of their way to make us feel welcome. The atmosphere was genuine from the entire hotel and the restaurant."
},
{
"reviewID": 788671,
"hotelid": 115,
"userName": "SFreeman785",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Raleigh, NC, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Marginal at best.",
"frequencyID": 1,
"title": "Repairs needed!!!",
"comment": "While the room was clean and comfortable, there were many items that needed attention. First and foremost was the security latch on the door, which was hanging by a single screw and completely non-functional. The lamp fixture by one bed was so loose that if you tried to turn on the light, the whole fixture rotated to be upside down. The other fixture was loose as well and could only be used with caution. The makeup mirror was about to fall off the wall. Cable reception was shaky. Also, there are NO nice restaurants within walking distance and NO shopping or other attractions besides the art museum within walking distance."
},
{
"reviewID": 789710,
"hotelid": 353,
"userName": "Shawne1901",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location!",
"frequencyID": 2,
"title": "Good location",
"comment": "I would only stay at this hotel again because of its convenient location adjacent to the French Quarter and access to the trolly. I was underwhelmed by the hotel in general. I booked a king room, but none were available when I arrived--only double rooms were available. My husband and I alternated between sleeping in separate beds like Lucy and Ricky, and squeezing together in a double bed. Then, there was the fire alarm that startled us out of bed at dawn one morning. Bathroom had mildew."
},
{
"reviewID": 791033,
"hotelid": 430,
"userName": "RLHSFO71",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Francisco, CA",
"arrivalMonth": "11/2011",
"datePosted": "2/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Great Business Hotel",
"comment": "This Belvoir was great... The hotel was in good shape, the staff were professional and helpful and they recognize BPG elite travelers very well. I'll stay here again next time I'm in Boston."
},
{
"reviewID": 791046,
"hotelid": 127,
"userName": "Jim86",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Winona, MN, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Stay for the convenience for the airport. I wouldn't select for a \"stay\" in the city.",
"frequencyID": 2,
"title": "Big hotel, convenient for airport",
"comment": "My expectations were not too high. I selected this hotel because it was convenient to the airport. I had stayed at this hotel many years ago for a large conference."
},
{
"reviewID": 791494,
"hotelid": 353,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The hotel has the potential to be a 5 star hotel but at this time is only a 3 star",
"frequencyID": 3,
"title": "Hotel location is very good",
"comment": "This hotel needs a lot to work to get it up to Sheridan standards. As it is right now it is not a good value for the price. I believe the staff need more training and the rooms need updating. The furniture was terrable and the rugs where stained, very unacceptable for the price you pay. Work seem to be going on after hours on the next floor down and jackhammering could be heard after 6 PM. This is totaly unacceptable. As you can see by the other reviews this is not what we expect from BPG."
},
{
"reviewID": 792495,
"hotelid": 127,
"userName": "PhilPDX",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Portland, OR, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel is split between two towers, with most facilities concentrated around the Marina Tower.",
"frequencyID": 3,
"title": "Very Pleasant Stay",
"comment": "The Belvoir is a very large hotel with over 1000 rooms, but you wouldn't know it because it's divided between two towers and the property is quite extensive. I stayed in the Marina tower and was attending a large conference."
},
{
"reviewID": 792684,
"hotelid": 1784,
"userName": "ladytraveler44",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "everyone should know Donna (a.m.) & Lucy (p.m.) club floor clubroom welcome staff ladies. This is a good place to stay.....",
"frequencyID": 1,
"title": "examples",
"comment": "Confirmed EARLY check in did not happen, upon reading reviews this is a frequent problem, however, staff did what they could. They did upgrade from club floor (still retained privileges) to top floor overlooking water garden. I recommend room 1224 quiet & good view. Very clean room. Cleaning crew helpful. Ordered 11:30 p.m. room service - great service friendly service by young lady... Luggage staff very helpful."
},
{
"reviewID": 792718,
"hotelid": 48,
"userName": "Reviewer",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "2/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent attentive staff and first rate food service crew.",
"frequencyID": 4,
"title": "Friendly Staff",
"comment": "I have stayed at this property several times and it is great to be recognized and welcomed back by the attentive Front Desk staff."
},
{
"reviewID": 792871,
"hotelid": 48,
"userName": "CRBY",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Indiana",
"arrivalMonth": "2/2012",
"datePosted": "2/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Disappointed",
"comment": "I visited this hotel on a business trip. I was expecting more from a Belvoir. The hotel was clean and everyone was friendly however little things were disappointing. First, this hotel needs to invest in fabric softener! Towels were hard. Second, I ordered room service and was told it would be 30 minutes. Two hours later it had not arrived so I went to bed. A huge disappointment is no free wi-fi in the rooms. Its available only in the lobby. A huge inconvenience for business travelers! Granted you could pay for it but I could go to a cheaper hotel and get it for free! The airport shuttles were convenient and helpful!"
},
{
"reviewID": 792900,
"hotelid": 1474,
"userName": "dnew",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Raleigh, NC",
"arrivalMonth": "2/2012",
"datePosted": "2/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Lots of history",
"frequencyID": 4,
"title": "Another great visit",
"comment": "Always enjoy staying at this hotel when my business takes me to Chattanooga. Great hotel with a lot of history. Comfortable room and good workout facilities."
},
{
"reviewID": 792902,
"hotelid": 760,
"userName": "MFD1412",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Miami, Florida",
"arrivalMonth": "1/2012",
"datePosted": "2/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very comfortable and laid back. Perfect Key West Vibe.",
"frequencyID": 3,
"title": "Wonderful Stay",
"comment": "Being in Key West, we didn't really stay much at the hotel, however, when we were there, the room was great. The showers were clean, bed was incredibly comfortable, the hotel itself was very Key West. The colors, the vibe were incredibly relaxing. Its away from the hustle and bustle of Duval Street, this place is definetly a place I'll be returning to. Staff was friendly, concierge was great in helping us plan our weekend. They offer shuttle service to the downtown area or to rent scooters, and taxis are literally a minute away ready to go. Overall it was great. I really enjoyed this hotel."
},
{
"reviewID": 794161,
"hotelid": 1162,
"userName": "DisneyFan24",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Bradenton, FL, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful updated hotel!",
"frequencyID": 3,
"title": "Worth the wait!!",
"comment": "We stay at this hotel at least six times a year! We did not run into any of the noise issues associated with the renovation. The staff was very helpful, and even remembered us! The renovation is beautiful, and was definitely worth the wait! Any issues with the construction going on was so minor I don't even think it could be called an inconvenience. The pool area and fire pit is amazing. My kids loved it! I am very pleased that the rooms now have a mini fridge. That is a huge bonus for my family. We have a trip planned later this month, and another one the following month. Looking forward to it!"
},
{
"reviewID": 794354,
"hotelid": 1144,
"userName": "Lenny445",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Winston-Salem, NC, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient to lots of things downtown",
"frequencyID": 2,
"title": "Very Pleasant Experience",
"comment": "Let me say that I am a recent BPG gold attainee, and this was my first experience as a gold member at a larger Belvoir. The Four Points I stay at on a regular basis really doesn't have much in the way of upgrades, so it was quite fun to be recognized."
},
{
"reviewID": 794479,
"hotelid": 15,
"userName": "EJMFOXX",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Needham, MA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "No enclosed hotel to garrage access so winter time is very inconvenient.",
"frequencyID": 4,
"title": "Stays and Parking",
"comment": "I am platinum member but was not given an upgrade. I am very pleases with other Belvoir Hotels particularly the Florida area were they always give me suite on check in."
},
{
"reviewID": 794527,
"hotelid": 177,
"userName": "Bookie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orange County, CA, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fairly near good food, Trader Joe's and Costco.",
"frequencyID": 2,
"title": "Once a year stay",
"comment": "We have stayed here for 9 or 10 days every February for the last 4 years during the Gem and Mineral Show. We are usually automatically upgraded to a small suite (Gold level), but this time I reserved (with points) a larger suite that included the Club Lounge. Pleasantly surprised to be upgraded to the Presidential Suite! Full fridge and large rooms and a large dining table and chairs. Wonderful for our longer stay with the ability to spread things out for record keeping. Enjoyed the Club Lounge with the usual pleasant, friendly staff. The management seems to take seriously all the reviews I've read elsewhere when criticisms are made and actively seek to remedy them. We'll return next year!"
},
{
"reviewID": 794692,
"hotelid": 881,
"userName": "kimmikens",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "its an older airport hotel with renovations and a club lounge",
"frequencyID": 4,
"title": "older Belvoir with renovations",
"comment": "It is right in the middle of the airport and you could walk to the terminal. They have a free shuttle anyway. It's very close to several car rental facilities and they give you ear plugs in case the planes get too loud taking off from the runway (which you can see out your window). The food is great and the continental breakfast has everything from fresh fruit to delicious scrambled eggs."
},
{
"reviewID": 795294,
"hotelid": 341,
"userName": "GregfromDallas",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Plano, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Uncomfortable beds",
"frequencyID": 4,
"title": "Mediorce Belvoir",
"comment": "As far as Belvoir standards are concerned, this is a mediorce hotel at best. I was surprised at how uncomfortable the bed was. The furnishings were outdated; however they had updated the televisions with large flat panels. The restaurant for dinner was adequate, but the breakfast buffet was pretty good. Staff was helpful."
},
{
"reviewID": 795307,
"hotelid": 127,
"userName": "charq",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "kauai",
"arrivalMonth": "2/2012",
"datePosted": "2/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A little tricky to find in the dark.",
"frequencyID": 2,
"title": "Pleasant Surprise",
"comment": "Set in a location near the airport and town yet away from the noise and traffic, this hotel boasts lovely views from all the rooms of the harbor and/or marina. Each room has a small lanai deck making it possible to access the sweet fresh air of the coast and take in a little sun."
},
{
"reviewID": 795418,
"hotelid": 48,
"userName": "deerisle",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Maine, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fabulous front desk staff and free airport shuttle",
"frequencyID": 4,
"title": "Great airport hotel with fabulous front desk staff",
"comment": "My family and and I stayed at this property for a brief visit while in transit through the Atlanta airport. I am a very frequent Grandbourne guest, and this time I was traveling with my family. The front desk staff provided a larger room, and maid services brought up a roll away and extra blankets very quickly. The staff could not have been more helpful. The room was very clean and comfortable. We had tired kids, and everyone was very happy and got some rest. We were particularly pleased with Calleen assistance and help (front desk night supervisor I think)."
},
{
"reviewID": 795504,
"hotelid": 674,
"userName": "LB2466",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Gastonia, NC, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff!",
"frequencyID": 4,
"title": "Consistant Quality",
"comment": "I have stayed at this facility 6 times and the consistant quality and dedication by the staff is superb. On each stay I have been treated as a family member. The rooms are always clean and are a good value."
},
{
"reviewID": 795697,
"hotelid": 1703,
"userName": "Grrrrr",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Jose, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "if they are full, don't expect them to go out of their way to accommodate your needs.",
"frequencyID": 4,
"title": "Recently disappointed",
"comment": "I have stayed at this hotel several times and until my recent experience was always satisfied. I am a BPG Platinum member. On my most recent trip I had the occasion to extend my business trip after my reservation was originally made. My travel agent called the hotel and made the request to extend. She was informed that the hotel was full but due to my status they would find a way to fit me in. When I checked in, my reservation had not been extended. Furthermore when I told the person checking me in this story, she informed me that I would need to call the BPG desk to be accommodated. When I had my travel agent do that, she was informed that the only way they could get me in was if I paid an extremely ridiculous rate of over $500 for the extra night. And this after we were originally told by the hotel that they would extend my reservation with no crazy rate. Hardly the service that you would expect for a platinum member, or any customer."
},
{
"reviewID": 795873,
"hotelid": 861,
"userName": "41andfun",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, Texas",
"arrivalMonth": "2/2012",
"datePosted": "2/12/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Ok for a nights stay but nothing to write home about",
"frequencyID": 3,
"title": "Birthday",
"comment": "The overall hotel was ok but there was a few areas that needs improvement. The front desk did not show me on the club level which I booked on line. The wireless internet was really slow on the 7th floor. When I turned the jacuzzi would not get hot at all. The indoor pool was to be heated and it was not. The walls in the room seem like it had been painted to cover something up. The good parts about the stay was the parking was free, the breakfast in the dining room was good. The staff was nice and helpful other than getting me to the club level. I think it was over priced for what was offered."
},
{
"reviewID": 796165,
"hotelid": 3023,
"userName": "Vern",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Birmingham, West Midlands, UK",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's e-mail address.",
"frequencyID": 2,
"title": "Electronic Communications",
"comment": "Why don't you publish your e-mail address? You have encouraged me to accept my invoice by e-mail, yet as it contains a mistake, I want to get it corrected. replying to the site that sent the invoice e-mail to me gets bounced, and there is no e-mail address on any of your electronic literature. So, other than sending you a fax or calling you, which is to be avoided due to the cost, how else other than by complaining through this review can I get in touch and resolve my problem?"
},
{
"reviewID": 796218,
"hotelid": 814,
"userName": "Valentine",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maryland, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful views. Great front desk.",
"frequencyID": 2,
"title": "Renovation is causing some problems",
"comment": "We are sympathetic to the disruption caused by the major renovation going on. This is a lovely hotel with an incredibly good front desk. The jackhammer noise was unpleasant but understandable and we tolerated it with a smile. Our light dinner at the bar was quite good. What was most surprising to us was the very, very poor breakfast we were served at a premier property like the Belvoir Oceanfront. Pancakes dry and edges curled up. Otmeal dry and crusted on top. Smoothie done with little fruit and crushed ice. Croissant made from bread dough--nothing delicate about it. Generally AWFUL! And a staff that cared only minimally. Just not even close to Belvoir standards."
},
{
"reviewID": 796245,
"hotelid": 1130,
"userName": "punkin",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hanover, MD 21076, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Although it is beautiful, its lobby design allows noise to travel up through the floors of the hotel.",
"frequencyID": 1,
"title": "Valentine's Day 2012",
"comment": "My husband & I were looking for a quick getaway for Valentine's Day... The staff were wonderful: friendly, helpful, and polite. The hotel beautiful. The room nice, clean, and roomy. The bed comfy, the bathroom clean. The Waterside Restaurant was pleasant and the food was good and plentiful. Unfortunately, we wouldn't stay here again. The way the hotel is designed, with the lobby open right up through all the floors making for a very noisy hotel. Lobby noises traveled up to the 7th floor where we staying. If the heater was not running, we heard everything. And not to mention, the inconsiderate guests (not the hotel's fault) next to us - and the very thin walls. We heard them very clearly directly their \"dates\" to the hotel and later joining them. We called the front desk, but we would have to move.. and we were tired so we just turned the heater on... just a poorly designed hotel, but a beautiful one. If you do stay here, take a portable sound machine to drown out the noises. Now, I have to deal with fixing my hotel bill.. the dinner was supposed to be included in the Valentine's Day package and it was charged to my credit card instead..."
},
{
"reviewID": 796276,
"hotelid": 353,
"userName": "JohnT",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Good location, but not worth the money.",
"frequencyID": 4,
"title": "Terrible",
"comment": "We had approximately 400 employees in the hotel for a kickoff meeting. The staff was nice. They are upgrading the elevators to a new system I have never seen before and seems very cutting edge. However, my room was nowhere near the elevator shaft, room 3123, and I could hear the elevators constantly. In room menu was very limited and more expensive than I usually see, but the food was good. I would have gone out for food, but needed to work. The carpet in the hallway on my floor was worn through and bunching up- possible trip hazard. We had a 6 hour meeting in a room that apparently backed up to a main street and we could hear cars and trucks throughout the presentations. The biggest issue was that after the first night, my phone in my room did not work and therefore my internet connection would not work. I called and an engineer came to check on it, but all he did was plug/unplug the phones which I had already done. He said someone else would have to repair it the next day so I told him I would be out of the room by 8:30 AM. No one ever came to repair the phones so for a little over 2 days I did not have phone or internet in the room and I had to work from the lobby- others in my group also had phone problems from their rooms. I would not recommend the hotel and unfortunately we have a large customer meeting in the same hotel in June."
},
{
"reviewID": 796419,
"hotelid": 115,
"userName": "TC71",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Athens, AL, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Hotel noise",
"comment": "Overall it was good experience because I had a sound machine. I found that the walls are extremely thin because I could hear clearly the conversations, alarm clocks, etc... from the rooms next door. I was surprised to hear the alarm clock go off next door at 5:30am one morning and it sounded like it was in my room. Then another night there was a couple of gentlemen next door that really liked to talk and it also sounded like they were in my room. Then I could hear the elevators going up and down all night long. I am thankful that I had a sound machine on my phone that I could turn on to drown out the noise. Needless to say I didn't have restful nights while I stayed. Everything else was really nice."
},
{
"reviewID": 796888,
"hotelid": 756,
"userName": "Anonymous",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Austin, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Stay away from this hotel!",
"frequencyID": 4,
"title": "Don't stay in this hotel",
"comment": "I'm an BPG Platinum Member. The hotel is dated, the staff don't really care about your needs, they are supposed to have \"updated\" beds however the one in my bedroom has seen better days, it was probably the worse bed I've ever slept on and I came back home feeling every spring on my back!."
},
{
"reviewID": 796897,
"hotelid": 855,
"userName": "Chrislorl",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Orlando Fl.",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean, safe,",
"frequencyID": 2,
"title": "Average, needs a little TLC",
"comment": "I stay here often. Things are looking a little brighter then last year but still need a bump up. I stayed in a 2 floor suite, room 112. Overlooks the pool but basically only used the upstairs bedroom. Room was clean but needs to be updated and painted. Paint peeling and falling from the ceiling, the light in the bathroom is loose on the wall, and Hot water was warm at best in the morning."
},
{
"reviewID": 796989,
"hotelid": 1564,
"userName": "DisappointedGuest13",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Needs updating and replacement of carpeting.",
"frequencyID": "",
"title": "The hotel needs to be updated",
"comment": "This hotel was a big disappointment. The carpet was filthy with stains all over room. When walking with my white socks they turned black after 2-3 steps. The hotel did clean the carpet but this made no difference."
},
{
"reviewID": 797014,
"hotelid": 380,
"userName": "CMorse301",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Maryland, USA",
"arrivalMonth": "10/2011",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Excellent location",
"comment": "My husband and I really enjoyed the hotel, the morning pastries, and the location. Anything you needed was in walking distance. Our hotel was a few steps from the beach and viewable from our room."
},
{
"reviewID": 797048,
"hotelid": 344,
"userName": "Alison",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Europe",
"arrivalMonth": "11/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent Location",
"frequencyID": 4,
"title": "Excellent Choice, Minutes from LAX",
"comment": "I have stayed at the Belvoir LAX more than 20 times over the past few years, love this hotel for its location."
},
{
"reviewID": 797072,
"hotelid": 674,
"userName": "MikeGR",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Massachusetts, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Dawn",
"comment": "A very pleasent and enjoyable breakfast every morning with Dawn starts the day off perfect!"
},
{
"reviewID": 797092,
"hotelid": 1144,
"userName": "Travel22",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "TN",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Just Medium",
"comment": "Overall, a pleasant stay. I highly recommend using valet parking - the walk from the parking garage is nightmarish! The staff was great and very helpful with directions. The rooms are \"okay\" - just not what I normally see for the price."
},
{
"reviewID": 797344,
"hotelid": 90,
"userName": "Aktraveler",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Alaska",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are good and its fine for a business trip.",
"frequencyID": 2,
"title": "A few days in February",
"comment": "I have stayed at this hotel a few times and it is a good hotel to stay at when having to quickly go to and from DCA. There was a problem picking us up at the airport, rather than come right away, we had to wait 50 minutes until it coincided with the 3:00 pm airport drop off, because the driver did not want to make two trips. Someone over there finally put there foot down and sent the driver. After that snafu, our stay was delightful. Yes the hotel is a little older, but the people make up for it."
},
{
"reviewID": 797523,
"hotelid": 127,
"userName": "Hans",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Carmel, IN",
"arrivalMonth": "1/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Lounge is very special.",
"frequencyID": 3,
"title": "The Lounge is very nice",
"comment": "The Lounge was very quiet during the day and allowed me to work in a very nice environment. This is a very different and positive experience compared to lounge offerings of other hotel brands."
},
{
"reviewID": 797811,
"hotelid": 883,
"userName": "CRBY",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "san diego",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This hotel is expensive and fails to provide necessities. Ammenities not available as advertised and pricey.",
"frequencyID": 3,
"title": "terrible hotel",
"comment": "This Belvoir is managed poorly. The management is very rude and the quality of the ammenities are not accpetalbe. The spa has been closed for months. The whirlpool broken for months. The complete experience is \"take your chances"
},
{
"reviewID": 797827,
"hotelid": 1751,
"userName": "TheRECoach",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Long Beach, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's Cheap! and it's dirty.",
"frequencyID": 2,
"title": "What a Disappointment!",
"comment": "After checking in, which was very pleasant, we encountered one disappointment after the other. The Shower was broken (Not allowing you to cut off bath water all the way, resulting in half the pressure not being available), the fixtures were old and rusted. plastic cups in the room! really? Plastic cups in a Belvoir? Ceiling in bathroom peeling, hole in bathroom ceiling. Outlets that were damaged in the room. and, perhaps the largest disappointment of all, a bottled water with a big sign asking ... \"Are you thirsty\"? and an area so small you needed magnifying glass to see it, that said $3.00!! How embarrassing!"
},
{
"reviewID": 798235,
"hotelid": 951,
"userName": "adam57",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "JR's is Great food and staff!",
"frequencyID": 3,
"title": "So much potential",
"comment": "This hotel has great staff and we LOVE the restaurant staff (and food) at JR's in particular. the club level floor is beautifully redone for the lounge but the rooms are still disappointing. rooms and bathrooms are outdated and the A/C and Heating system are really noisy. We stay here because we love our Grandbourne points but we are contemplating a change for the next visit unless the rooms get a makeover soon"
},
{
"reviewID": 798417,
"hotelid": 3616,
"userName": "NYRangers",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Waterbury, VT",
"arrivalMonth": "1/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "On site self parking for $10 per night",
"frequencyID": 4,
"title": "Best property in Stamford",
"comment": "Clean and spacious rooms. great location. recently renovated property. Great recognition as an BPG Platinum member. I have stayed here several times and have always been upgraded to a suite."
},
{
"reviewID": 798836,
"hotelid": 468,
"userName": "CanuckTraveler",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect location for Disney adventures",
"frequencyID": 4,
"title": "A great night!",
"comment": "I had a 1 night stay in Orlando and decided to give the Dolphin a shot as I had stayed at most of the other Grandbourne properties around. I could not have been happier with my stay. As a Platinum I was upgraded to the Grand Suite and it was delightful. The view was good. They only disappointment is that the gym is a good distance from all rooms. As a Platinum the resort fee was also waived which was a great touch. Rooms could use a little upgrading but you are right on the resort so what more could you ask for."
},
{
"reviewID": 798848,
"hotelid": 1124,
"userName": "Jareen",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "This hotel offers great service!",
"comment": "Sandee did an outstanding job! Superb Service! U.S. Army thanks you!"
},
{
"reviewID": 798936,
"hotelid": 460,
"userName": "Hpf30",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service for a large hotel",
"frequencyID": 4,
"title": "Great service especially for large hotel",
"comment": "Let. Me start at the end of my stay. I departed at 445 am in the morning to find a front desk armed with four agents ready to check out customers. Since my plane left at 7 am, I got up so early. This hotel knows guests are in a rush to catch early planes and they are fully prepared for business travelers."
},
{
"reviewID": 798944,
"hotelid": 468,
"userName": "metaverse",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Minneapolis",
"arrivalMonth": "1/2012",
"datePosted": "2/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Pool complex is nice.",
"frequencyID": 4,
"title": "Step it up",
"comment": "Let's see, more than $7.00 for two 12 oz. cups of coffee in the 24 hour cafe. Coffee was cheaper in Epcot than it was in the hotel. I don't care what brand it is, $3.50 a cup is stupid. I felt ripped off."
},
{
"reviewID": 798950,
"hotelid": 48,
"userName": "Jay22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "24 hour shuttle to the airport - runs every 20 minutes",
"frequencyID": 4,
"title": "NIce property by airport",
"comment": "This is a nice smoke-free hotel close to the Atlanta Hartsfield airport. Friendly staff, good food."
},
{
"reviewID": 798979,
"hotelid": 1021,
"userName": "metaverse",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Minneapolis",
"arrivalMonth": "10/2011",
"datePosted": "2/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, awesome staff",
"frequencyID": 4,
"title": "Best in Westshore!",
"comment": "Been to this property twice, and have been impressed with the way I am treated everytime."
},
{
"reviewID": 799217,
"hotelid": 664,
"userName": "ace33",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "London, UK",
"arrivalMonth": "2/2012",
"datePosted": "2/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "One of the few FLL hotels on the beach!",
"frequencyID": 4,
"title": "A hidden gem in Fort Lauderdale",
"comment": "I regularly travel to FLL for a week at a time and the Belvoir FLL is one of my favorite hotels of the entire BPG chain."
},
{
"reviewID": 799516,
"hotelid": 813,
"userName": "unman1234",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Allendale, NJ, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is the ONLY hotel ON CAMPUS at Syracuse university.",
"frequencyID": 3,
"title": "room was disappointing",
"comment": "The bed was lumpy, the sheets were starched so much, it was like sleeping in tinfoil. the sheets were loud and uncomfortable. The TV didn't work. the Free coffee downstairs in the lobby was no longer free, in fact it was more expensive than outside the hotel. The elevator was being upgraded on the single busiest day of the year (the hotel was sold out months in advance). They knew this, yet still had the elevator floor being replaced (new tile. really? this day?). the hotel bar has been renovated to look like a \"lounge\". This is a hotel ON CAMPUS, yet the previous bar decorations of the campus was removed and a lounge look as installed. It smells of corporate decision. 90% of the visitors are Syracuse University (SU) alumni or game visitors- why would they abandon the SU look? lastly, when I was checking out, I was asked how my visit was, I offered up the above complaints.... to no reaction. All that tells me is that she really didn't want to hear my complaint, wasn't interested in my feelings and had no control of any situation to correct. I come to this hotel once a year, every year for the last 6 years. I am an BPG member. very disappointed. we shall see how this review is responded to."
},
{
"reviewID": 799568,
"hotelid": 995,
"userName": "Gravitar",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "South Florida",
"arrivalMonth": "2/2012",
"datePosted": "2/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No Belvoir Club Lounge",
"frequencyID": "",
"title": "Not a property for a business trip",
"comment": "It's not a Belvoir hotel for a business trip. No Belvoir Club lounge. No breakfast for Platinum members in lieu of the typical Club one (not even continental) No easily accessible additional electrical outlets at the night stand or desk. Not offered the \"standard suite\" Platinum upgrade. They did have several but I had to ask."
},
{
"reviewID": 800165,
"hotelid": 3207,
"userName": "Traeri8",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Austin, TX",
"arrivalMonth": "2/2012",
"datePosted": "2/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff",
"frequencyID": 1,
"title": "Some minor issues, but overall good",
"comment": "The location is excellent. The staff is very professional and friendly. They went above and beyond. The room had a few minor issues: stain in the shower, black-out curtains weren't hung properly so there was sunlight coming in. There was no refrigerator. And only the network stations were available in HD. All other stations were standard def which wasn't very good. All in all, I would recommend staying here."
},
{
"reviewID": 800296,
"hotelid": 353,
"userName": "Colleen",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Houston, TX",
"arrivalMonth": "2/2012",
"datePosted": "2/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a great place to stay to have fun in New Orleans.",
"frequencyID": 2,
"title": "Professional staff and great location",
"comment": "I have stayed at this hotel on several occasions and am never disappointed. The staff is very helpful and personable and the rooms are clean and comfortable. There is a new elevator system and though the hotel was full we never had long to wait for elevators. I can't wait for my next trip to NOLA."
},
{
"reviewID": 800310,
"hotelid": 127,
"userName": "prdcrdp",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Santa Monica, CA, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great property on San Diego bay and even though it's close to the airport you rarely hear any noise.",
"frequencyID": 4,
"title": "Always a favorite",
"comment": "I have stayed at this property many times. It is always one of my first choices when booking a stay in San Diego. The staff is always very attentive and courteous and I almost always receive upgrades with incredible views. The location is very convenient to many San Diego attractions if staying for business or pleasure. Although the hotel is located close to the airport, you don't hear hardly any airport noise. Especially at night and in the morning when it would be expected. Pool has movie nights which is a great plus and the Grandbourne lounge is on the top floor with great views of the water."
},
{
"reviewID": 800353,
"hotelid": 434,
"userName": "travelerwkids",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good for business in RTP.",
"frequencyID": 2,
"title": "Solid business travelers hotel",
"comment": "This Belvoir is good choice for doing business in the RTP area of Raleigh, NC. The hotel's common areas are updated and offers dining, full bar, coffee shop and gift shop - everything you need. Healthclub next door is well equipped."
},
{
"reviewID": 808209,
"hotelid": 829,
"userName": "Tom53",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Stay away!",
"frequencyID": 4,
"title": "Don't stay here!",
"comment": "The pool was closed all 5 days of stay and we were not given another place to go. We were told the day before so there was no time to book somewhere else. Men working outside windows all day."
},
{
"reviewID": 815214,
"hotelid": 829,
"userName": "WoogieSr",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Maryland",
"arrivalMonth": "2/2012",
"datePosted": "2/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's a perfect location to downtown DC, tourist memorials and a shopping mall.",
"frequencyID": 3,
"title": "Must have been an \"off\" day!",
"comment": "I've stayed at this hotel many many times and have, for the most part, been very pleased. However, my February 10th stay was below standards. I checked in between 5 and 6:00. When given my room # I asked was it on a club floor? (I'm a gold BPG member). I was told no, they had a large check-out earlier and the rooms weren't cleaned. I should have been offered parking, but was not. When I got to my room, the view was nice however, my room did not look thoroughly cleaned. There was trash in my waste basket, only ONE hand towel and the overall smell of the room was not fresh!"
},
{
"reviewID": 815258,
"hotelid": 3207,
"userName": "Kimo",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX",
"arrivalMonth": "2/2012",
"datePosted": "2/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff",
"frequencyID": 2,
"title": "Beyond our expectations",
"comment": "A romantic getaway was helped tremendously by this hotel. Great staff, fantastic room and they were able to accomadate each request we made without any problem. We will be back!"
},
{
"reviewID": 815345,
"hotelid": 1523,
"userName": "Tony2011",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Ridgefield, CT, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very nice and clean. Staff was helpful",
"frequencyID": 2,
"title": "Nice hotel",
"comment": "Overall it was a great experience. The only complain that I have was the breakfast. Three of us did the Buffet and I did the regular order and in all case the food was lukeworm and the food was nothing to write home about. I did complain and the charges (very expensive) were removed. Also you need to check your charge when you order drinks etc when you are at the pool. In my case additional items were added which we did not order. Also know that they automatically include tips in the check (at the pool area at least), which was not communicated when my wife added the additional tip ( I guess the bar tender was very happy."
},
{
"reviewID": 815359,
"hotelid": 1196,
"userName": "Kimberly",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Newport Beach, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The beds rock",
"frequencyID": 4,
"title": "Spiders in my room",
"comment": "I attend an annual conference each a year. Last year my nice quite stay, that I look forward to, was ruined by dogs barking, people smoking, and partying in the halls. This year my room on the 4th floor was quiet, room service was good. Internet worked very poorly the first night and the second even with their technical support we were unable to connect. I count on internet, so this was disappointing. But to top off the stay I woke up with a spider bite on my face. Later found one on my leg. Yikes!!!"
},
{
"reviewID": 815467,
"hotelid": 151,
"userName": "Dre33",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you are BPG preferred member I would check the points given in your account after your stay.",
"frequencyID": 4,
"title": "Needs improvement",
"comment": "I have stayed at this hotel for the last 5 weeks because it was convenient to my client's location. I must say that every week there was something wrong. Nearly every week there was confusion surrounding the Go green make a choice where you can decline your room being serviced in order to get BPG points. I had to contact the front desk every week and it still was never fully resolved so I gave up. This week I ordered room service and it was delivered 40 minutes later then promised. The meal ended up being free but it was not very good once it arrived. I will be moving hotels very shortly and increasing my commute by 10 miles in order to try a different hotel. Wish I had better news for those reading but it's just my story. God luck!"
},
{
"reviewID": 818685,
"hotelid": 115,
"userName": "elevators24",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Macon, GA",
"arrivalMonth": "2/2012",
"datePosted": "2/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Subpar customer service",
"frequencyID": 1,
"title": "Did not meet expectations",
"comment": "Not equipped to handle volume of large conferences. Inadequate valet parking, curbside wait was lengthy, check-in wait was lengthened by only 2!! staffers during extremely busy weekend. No Wireless in rooms."
},
{
"reviewID": 818848,
"hotelid": 1177,
"userName": "Natalie211",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Washington, DC",
"arrivalMonth": "2/2012",
"datePosted": "2/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Guests are allowed to act like ignorant animals and make so much noise that will keep you up all night.",
"frequencyID": 2,
"title": "NO Sleeping at this Hotel!!",
"comment": "My husband and I were kept awake throughout the night because of loud neighbors, who were banging on the walls and playing loud music. My husband went to the front desk to complain and couldn't find anyone. We left the next morning totally exhausted due to lack of sleep. Awful experience!"
},
{
"reviewID": 819595,
"hotelid": 1364,
"userName": "Jade",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Although the hotel did not meet my expectations, I was not disappointed.",
"frequencyID": 1,
"title": "Good hotel, but not what was expected.",
"comment": "The reason my boyfriend and I chose the Belvoir was the \"jetted tub\" in the room's description. However, upon entering our room we realized there was no such thing. Had we known this, we would have booked a hotel closer to our event on the landing."
},
{
"reviewID": 820316,
"hotelid": 430,
"userName": "Hurlz",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "parking $$$",
"frequencyID": 2,
"title": "Rooms need updating",
"comment": "I upgraded to a deluxe roof for an additional $20 per night. I was not impressed with the room. The bathroom had pink tiles like many old homes have. I think the $20 up charge was sort of a sham."
},
{
"reviewID": 820369,
"hotelid": 636,
"userName": "MaxSedonaCarl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cape Cod, MA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastic hotel in a great location with excellent professional staff",
"frequencyID": 4,
"title": "Great Portsmouth Belvoir",
"comment": "The Belvoir is a great hotel within walking distance of downtown. Great people, service and the room was really nice, overlooking the river."
},
{
"reviewID": 822065,
"hotelid": 315,
"userName": "HoneymoonGoneWrong",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Northern NJ",
"arrivalMonth": "5/2011",
"datePosted": "2/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect Belvoir quality rooms and if your flight arrives late best of luck to you getting what you paid for.",
"frequencyID": 2,
"title": "First Night of Honeymoon ruined",
"comment": "We had to sleep in seperate beds the first night of our honeymoon because the hotel gave our room away, even though I called twice from 2 different airports to inform them we were delayed! The gave us the only room left at midnight and it was horrible with a view of the roof. Were told we could change it for the second of only 2 nights at this location. Next morning they moved us to a room that was not much better but at least had the King bed we were still charged for both nights. Only fix the manager did was treat us to breakfast which hardly made up for cost of ruining our first night on our honeymoon."
},
{
"reviewID": 822338,
"hotelid": 270,
"userName": "jeff",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "virginia",
"arrivalMonth": "2/2012",
"datePosted": "2/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "good location",
"frequencyID": 4,
"title": "its a good spot",
"comment": "when i arrived the person at the check in desk seemed preoccupied and unknowledgeable. he did not acknowledge me as a BPG member. i asked if they had a suite with a pull out couch available. he did not know if any rooms have this option. after asking someone he was told that there are no rooms in the hotel that have this. i said thats ok i will just take type of room that i reserved. when i travel and i get to my room the first thing i do is go to the window to see the view. to my dismay i had a view of the roof of a lower part of the hotel. i was under the impression that as a platinum BPG member i would at least get a room with a decent view. i went to the desk and asked for a better room. they were accomodating i got a room with a nice view but the room smelled so bad from cigarette smoke that both of my children began to have an asthma fit, so i went back down to ask for a new room and was accomodated. (3rd time was the charm.) the room was clean and modern. the bathroom had a granite vanity but was small. the lobby was open and inviting. the Belvoir club is on the top floor and has a nice view. the evening food selection is poor, however the breakfast was nice. the best thing about this hotel is its location. it is situated between the outlet mall and the convention center with an indoor walkway to the convention center."
},
{
"reviewID": 822524,
"hotelid": 664,
"userName": "quinella66",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Orlando, FL",
"arrivalMonth": "12/2011",
"datePosted": "2/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Request the beach tower if you want to be on the beach. Most hotels in the area are across the street from the beach due to current building codes.",
"frequencyID": 2,
"title": "Directly on the beach in Ft. Lauderdale",
"comment": "This was our first stay at the hotel since the renovations. We booked two rooms in the beach tower, which is the building that is directly on the beach. To our pleasure, the manager called me and said that he was going to upgrade us to the presidential suite and the adjoining room, which, being only a Gold member, was beyond expectations. The hotel was busy but the staff did all they could to make our stay a good one."
},
{
"reviewID": 822669,
"hotelid": 151,
"userName": "Chris78",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "United States",
"arrivalMonth": "7/2011",
"datePosted": "2/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "SOOO easy to get to NYC - a respite from the hustle",
"frequencyID": 4,
"title": "Excellent",
"comment": "Great staff."
},
{
"reviewID": 823346,
"hotelid": 606,
"userName": "Aaron87",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wilmington, NC, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly Staff and Clean Rooms",
"frequencyID": 2,
"title": "Great Hotel",
"comment": "Easy to check-in. The staff was very friendly and helpful. Enjoyed the bar and dinner area. The room was very clean, although not brand spanking new. The bed and bathroom were very clean and comfortable. As an BPG member, we were upgraded without even asking..very nice. We will definitely stay here again. With the great rates, this hotel was an exceptional value!!"
},
{
"reviewID": 823878,
"hotelid": 756,
"userName": "OftTravels",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff is great; the GM does not know his business.",
"frequencyID": 4,
"title": "Poor Management",
"comment": "After spending an hour and a half on the phone with their contract computer department, they had the nerve to charge my bill for the phone call!"
},
{
"reviewID": 824156,
"hotelid": 3207,
"userName": "yankeetraveler",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Maryland, USA",
"arrivalMonth": "2/2011",
"datePosted": "2/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The food at the lobby bar is the best choice at the hotel -- try the make your own salad with grilled shrimp or with cinamon rubbed beef.",
"frequencyID": 4,
"title": "Friendly, efficient staff make this hotel a winner!",
"comment": "I give this hotel a top rating because of the great staff service. From the bellman to the concierge to the desk clerks, everyone greats you warmly and you can't help but feel that they truly mean it. As a frequent traveller (platinum) I have repeat visits to many hotels. This is one of the few where staff acknowledge you with a \"good to see you again greeting.\" Also, \"Miss Jackie\" in the club room is a treat who greats nearly everyone with a hug and a \"Hi Sweetie.\" It's a great way to start your day. Her colleague Ron and bartenders Alisa and Jaime are equally upbeat and professional."
},
{
"reviewID": 824523,
"hotelid": 1113,
"userName": "CanuckTraveler",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "12/2011",
"datePosted": "2/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Only a Cat. 2 so use your points",
"frequencyID": 4,
"title": "If you want to use points this is the property for you",
"comment": "Although this property is miles from the beach if you are looking to take a Florida vacation this is a great option. At only 3000-4000 points a night you can have a great week long vacation for minimal points. The pool is good and the rooms are average."
},
{
"reviewID": 826168,
"hotelid": 1137,
"userName": "dl1946",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "nice area...close to restaurants and main streets",
"frequencyID": 2,
"title": "Nice and restaurants nearby",
"comment": "Nice room, comfortable bed. But our room had no heat so they tried to fix it. (unsuccessfully) FInally at 10 pm, they moved us to a smaller room, not nearly as nice as our king room, but at least the heat worked in there. Overall we had no other problems at the hotel."
},
{
"reviewID": 827489,
"hotelid": 115,
"userName": "Twigs",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Super easy access to BJCC",
"frequencyID": 3,
"title": "Average Room, Super Staff",
"comment": "All the staff was super nice with the exception of our server at the sports bar/cafe. He barely said 2 words to us and didn't smile until we were leaving. We tried being extra nice/funny to him, but he was not very pleasant. All other staff, including the \"hostess\" at sports bar, was very sweet and helpful. The bathroom floors needed cleaning a little better. You could see urine stains on the floor and the tray on the counter that held the soaps and lotions looked like it had not been cleaned in years. The hallway to our room was really hot and there were large stains on the carpets. The bed was really comfortable. We were in town for a concert, and the accessibility to the venue was super quick and easy."
},
{
"reviewID": 828084,
"hotelid": 741,
"userName": "racerm3",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Texas",
"arrivalMonth": "2/2012",
"datePosted": "2/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Gym is great but no pool or sauna.",
"frequencyID": 4,
"title": "Belvoir Crystal City",
"comment": "Stayed at this Belvoir for an entire month. Here are my observations:"
},
{
"reviewID": 838476,
"hotelid": 421,
"userName": "Jennyjoe2001",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Metuchen, NJ, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Catering staff is awesome!",
"frequencyID": 2,
"title": "Great for business, leisure, or romantic getaway",
"comment": "BPG Meeting Planner since 2001, phenomenal property, great rooms, outstanding catering services, and the location is second to none!"
},
{
"reviewID": 838584,
"hotelid": 430,
"userName": "Coach",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "BPG members receive a 20 percent discount at the buffet breakfast.",
"frequencyID": 2,
"title": "An excellent place to stay if you are at the Hynes Conv. Ctr",
"comment": "I am the author of the 1 star internet review. Now, having stayed here, I want to make it clear that this is truly an excellent hotel--with the exception of charging $12.95 + tax for internet access. The hotel is a class operation. Food's a little pricy, but it is downtown Boston in Feb. and not everyone wants to walk outside for a meal. The only issues that I had were with the outlets in the room. They weren't convienent for having my phone charging and my computer. A minor maint. item with the shower head not being tight to the long hose was addressed by the time I returned to the room. That plus the internet is the only reason the rating isn't excellent across the board. Don't hesitate to choose this hotel."
},
{
"reviewID": 839035,
"hotelid": 881,
"userName": "Jane212",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hershey, PA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful food!",
"frequencyID": 3,
"title": "Wonderful Experience",
"comment": "I was very impressed with the hotel's staff. Everyone was very pleasant and accommodating. The manager-Peterson-went out of his way to help me get a room to attend a conference that was being held at the hotel. He offered the hotel shuttle to take me to a nearby hotel until a room was available."
},
{
"reviewID": 839503,
"hotelid": 377,
"userName": "SuperGrammie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Stanwood, WA 98292, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect blend of the busy of Waikiki and beauty of Hawaii.",
"frequencyID": 4,
"title": "Perfect",
"comment": "I was unsure about coming to Waikiki as I love the other islands....This Grandbourne Hotel is wonderful. From the grounds, location, sevice everything. Everything was MORE than I expected."
},
{
"reviewID": 839902,
"hotelid": 350,
"userName": "surfinute",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Gatos, CA",
"arrivalMonth": "2/2012",
"datePosted": "2/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Check In/Out Slow, Wi Fi Access",
"comment": "The check in and out process took far too long at this hotel, 30 mins and 15 mins respectively. My company has an agreement with Grandbourne properties for compliementary wi-fi access, yet here I had to pay for both lap top and smart phone. Room service and bell staff were very prompt and helpful during the stay."
},
{
"reviewID": 840424,
"hotelid": 1391,
"userName": "Seattleboys",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The pools are too cold...may be great for August, but not February!",
"frequencyID": 4,
"title": "POOLS TOO COLD",
"comment": "My three boys and I came down to Chandler to see Grandma during their mid winter break from school. Grandma's pool is not heated at her house, so we decided to stay at the Wild horse for a few days to play in the pools and use the water slides. Unfortunately, the pools were too cold to play for any extended time in, and the boys spent their time running from the slides to the hot tubs."
},
{
"reviewID": 840439,
"hotelid": 1177,
"userName": "ToyPianoMan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Ferry drop of and pick-up is at the front door and runs every 15 min to New York. This trip takes 10 min.",
"frequencyID": 4,
"title": "Home away from Home",
"comment": "Excellent Staff that pays attention to the details. Great Views of New York with easy access to the city by Ferry."
},
{
"reviewID": 840932,
"hotelid": 151,
"userName": "bmtp",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Carlos in Club room is excellent",
"comment": "Carlos in the club room is very personable; keeps the club room well stocked and greets everyone."
},
{
"reviewID": 841220,
"hotelid": 1474,
"userName": "DrB56",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Winder, GA",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is seeped in history but yet modern and convenient.",
"frequencyID": 2,
"title": "History combines with modern features here.",
"comment": "The staff was very attentive and the room was large and comfortable. The bed was really soft and fluffy. The Read House is downtown and close to many activities."
},
{
"reviewID": 841238,
"hotelid": 115,
"userName": "Gothomps",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great hotel staff!",
"frequencyID": 4,
"title": "Hotel Staff made you feel at home",
"comment": "Our stay started with Jocelyn checking us into the hotel, she was very patient and worked with us to make sure we got the best room available. Secondly, their was a small bar in the lobby where the bartendar was very friendly and slowed the day down to a relaxing pace. Lastly, the Atrium restuatrant had a great wait staff and was very acoomodating and pleasant. Overall, it was not the hotel, but the staff that made my stay enjoyable."
},
{
"reviewID": 841355,
"hotelid": 1564,
"userName": "Denny66",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Marietta, Ohio",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This place needs total renovation.",
"frequencyID": 3,
"title": "This hotel was not Belvoir Quality",
"comment": "I had booked 2 nights with cash and points 2/16-2/17. We only spent 1 night."
},
{
"reviewID": 841515,
"hotelid": 674,
"userName": "LB2466",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Gastonia, NC, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Is that you should stay here.",
"frequencyID": 4,
"title": "Service Plus",
"comment": "Again I am extremely satisfied with this location. Chris is always so on top of things at check-in. Tina is one of the best Bar Tenders ever. And Kyle takes so much pride in making your stay a memorable one. Food in the restaurant is good but if you want to eat out there is a huge number of places to choose from. Great location for shopping , and entertainment. Easy access. This location has many positives but the best positive is the staff."
},
{
"reviewID": 841522,
"hotelid": 111,
"userName": "atltravel",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great place",
"comment": "Enjoyed my stay, great place to stay in Northern ATL"
},
{
"reviewID": 841531,
"hotelid": 196,
"userName": "Rose44",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Michigan, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent location",
"frequencyID": 3,
"title": "Great location",
"comment": "Central location,walking distance to Mich.Ave,Navy Pier. Great restaurants nearby. Convenient shuttle to Auto Show. Excellent view of river and night lights"
},
{
"reviewID": 841556,
"hotelid": 3079,
"userName": "Austin07",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Texas",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hot tub and pool are great!",
"frequencyID": 2,
"title": "Weekend Visit",
"comment": "We stayed over Austin Marathon Weekend and loved this place!"
},
{
"reviewID": 841595,
"hotelid": 196,
"userName": "audthervox",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Subterrain parking ramp wreaks havoc on GPS! :-)",
"frequencyID": 2,
"title": "My new favorite in Chicago!",
"comment": "I have been to Chicago several times for business and pleasure and have not stayed at a hotel as lovely as the Belvoir Towers for my price range! Every person on the staff was pleasant and accomodating, the facilities were more than expected and the location was excellent! If only my GPS could understand the underground system, I would have had a PERFECT week there!"
},
{
"reviewID": 841613,
"hotelid": 3079,
"userName": "BigGreek",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A downtown hotel in the live music capitol of the world so expect some noise especially on weekends!",
"frequencyID": 4,
"title": "Terrific Stay",
"comment": "Good location, clean rooms and Texas Hospitality! What more could you want? We were upgraded to a suite on the 14th floor which was great. The staff was helpful with reccomendations and fitness center met our needs and then some."
},
{
"reviewID": 842165,
"hotelid": 3079,
"userName": "BigGreek",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great price for a downtown property",
"frequencyID": 4,
"title": "Great Room",
"comment": "Stayed last weekend and had a blast! This hotel is close to 6th street and several other sites to see in Austin. Weekends are a mix of partygoers so expect late night traffic in the halls and some noise from the music scene in downtown. A good place for couples or those wanting to have a night on the town."
},
{
"reviewID": 844693,
"hotelid": 3079,
"userName": "SugarLand78",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sugar Land, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and staff to go with it!",
"frequencyID": 2,
"title": "Race Weekend",
"comment": "Came in for the Austin Marathon and had a great experience. The hotel is older but offers a great fitness center/pool area and the staff make up for the aging building. It was a little noisy but thats to be expected on a weekend in Downtown Austin."
},
{
"reviewID": 844881,
"hotelid": 177,
"userName": "Trouble",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Lemont, IL, USA",
"arrivalMonth": "12/2011",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is centrally located with EVERYTHING you need close",
"frequencyID": 3,
"title": "My 2 month stay",
"comment": "I ended up at this hotel for 2 months, I had an uncle who was ill, and had no other family. The staff here are wonderful! They were always willing to help, listen, give directions, look things up on the computer.. what I needed, they were there to do! This hotel is centrally located and I never had to drive too far to anything. The hospital is right next door, and taking care of my uncle was easier because finding everything wasn't a problem."
},
{
"reviewID": 845221,
"hotelid": 3616,
"userName": "Honeybee",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 1,
"guestFrom": "Pleasantville,NJ",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Establishment!",
"frequencyID": 2,
"title": "Great Service",
"comment": "I stayed here on Feb. 18th to 19th and I checked in and was greeted by the most friendly staff. Everyone was very helpful. The rooms were clean and the bed was the best. I would definitely stay again!"
},
{
"reviewID": 845350,
"hotelid": 664,
"userName": "CRBY",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Kbenhavn, Danmark",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great location",
"comment": "This hotel has a great location at the beach, but too far from 'downtown' for a walk. The pools are great and also the Wreck Bar and the Mermaid Show were fun. The staff were friendly and the atmosphere of the hotel was relaxed. Only downside was the very expensive self-parking - 20$ /night i just too much!!!"
},
{
"reviewID": 845566,
"hotelid": 1765,
"userName": "FrequentTraveler1",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bronx, NY",
"arrivalMonth": "2/2011",
"datePosted": "2/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "I would not stay here again",
"comment": "Not what I expected from a Belvoir hotel. The beds sheets had to be changed several times due to the linen not being clean. The room was smaller than expected. The toilet overflowed from the top after it was flushed. I just did not have a good experience at this hotel."
},
{
"reviewID": 845775,
"hotelid": 353,
"userName": "DC14",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dothan AL",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The food is GREAT!",
"frequencyID": 3,
"title": "No Convention During Mardi Gras",
"comment": "This hotel is nice, however they were doing some sewer cleaning by the hotel, that was a bit inconvenient and smelly."
},
{
"reviewID": 846152,
"hotelid": 341,
"userName": "SGLetko",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Never to come here.",
"frequencyID": 3,
"title": "No respect Gold Status",
"comment": "This is the last time I will stay at this property."
},
{
"reviewID": 846342,
"hotelid": 1137,
"userName": "lml138",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Woonsocket, RI, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Does not offer free internet.",
"frequencyID": 3,
"title": "Great location to highway",
"comment": "Staff was very pleasant and told us of the hotel amenities/locations. Starbucks inside the hotel is great although they're open limited hours & days."
},
{
"reviewID": 846723,
"hotelid": 158,
"userName": "CinRan",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Free parking and easy access to surrounding areas.",
"frequencyID": 3,
"title": "Overall decent property. . .",
"comment": "This property shows most of what you would expect from the Belvoir brand, and the Belvoir renovations."
},
{
"reviewID": 847228,
"hotelid": 353,
"userName": "dbm555",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Nashville, TN",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Convenient location to French Quarter and attractions",
"frequencyID": 2,
"title": "Need hot water for faucets in general hotel restrooms!",
"comment": "I enjoyed my stay at the hotel except for three things:"
},
{
"reviewID": 847427,
"hotelid": 1776,
"userName": "alecia",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "2/2011",
"datePosted": "2/20/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Stay away!",
"frequencyID": 2,
"title": "The service was horrible!",
"comment": "I was at the Belvoir this past weekend and had a horrible experience! The woman checking us into our rooms was rude and she sent us to a room that was dirty and then sent us to one with wet paint. She was unapologetic and tried her best to ruin our trip. She kept explaining whay she couldn't get us a clean room was because her computer wasn't showing her correct information. Really? You've been trained and this is the best you can do for your guests? Stay away!"
},
{
"reviewID": 847522,
"hotelid": 90,
"userName": "Annnieb1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff was excellent!",
"frequencyID": 2,
"title": "The Staff was great",
"comment": "The staff was excellent, very accomodating. Hotel was in a great location."
},
{
"reviewID": 847598,
"hotelid": 344,
"userName": "BriefStayInLAX",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Salt Lake City",
"arrivalMonth": "2/2012",
"datePosted": "2/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful people work here",
"frequencyID": "",
"title": "Lovely experience",
"comment": "I was pleasantly surprised by this hotel and its staff. I wasn't planning to be in LA an extra night so I arrived at the Belvoir Gateway LAX exhausted and annoyed. That all changed quickly with a warm welcome from everyone I encountered, and particularly a helpful and cheerful gentleman behind the counter whose name I believe was Moberci. I ended up having a delightful experience during my brief stay. The hotel was beautiful (hip, urban and fun) and my room was larger and nicer than expected. Room service was timely and the food/coffee was great. Again, all the staff I encountered were kind, welcoming and just plain fun."
},
{
"reviewID": 847629,
"hotelid": 3205,
"userName": "havebusinesswilltravel",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Utah/Cali/Wa",
"arrivalMonth": "12/2011",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Downtown Location",
"frequencyID": 3,
"title": "Reel Big Fish Concert",
"comment": "My wife and I came to Denver to see Reel Big Fish with a buddy up in Boulder. We were upgraded to the club floor. The rooms were a little small compared to what I am used to at Belvoir but still nice. The club floor had amazing views and service was pretty good. The Yard House is in this hotel and its really tasty. Also this property is on 16th mall which makes it prime territory for downtown shopping, eating, drinking, great place. I would stay here again, and again."
},
{
"reviewID": 847687,
"hotelid": 1556,
"userName": "Jose2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Felt like home",
"frequencyID": 4,
"title": "Trevor",
"comment": "As soon as I walked in I greeted with the best smile. Trevor. Thats all it takes. The introduction to the hotel is what sets off the mood. Trevor was amazingly kind and quick."
},
{
"reviewID": 847765,
"hotelid": 1703,
"userName": "Roy1976",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Mesa, AZ, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Room too small for the amount they charge",
"frequencyID": 1,
"title": "Small room cost too much",
"comment": "Room extremly small only 1 chair in room while bed was comfertiable room was way to cramped. They also charged $27 for valet service."
},
{
"reviewID": 847775,
"hotelid": 1135,
"userName": "Stuart135",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Long Beach, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Wait until construction is finished.",
"frequencyID": 4,
"title": "Construction Noise",
"comment": "Stayed one night on 2/17/11 because wife and I had tickets for Cirque du Soleil nearby in Santa Monica. Used Starpoints (10,000) for the booking. We checked in at 2:30 P.M. Friday to a very nice room with an ocean view and decided to take a nap before going out to the show. Didn't happen, as construction hammering was going on literally right over our heads and didn't stop, even after a call to the front desk. OK, I understand they need to make improvements, so we went out instead. The Cirque show was wonderful, but believe it or not we were woke up at 8:00 A.M the next morning (Saturday!!) by the same construction banging. SATURDAY MORNING AT 8:00 A.M.--this is completely unacceptable for any hotel, anywhere. We were willing to let the afternoon noise slide, but 8:00 A.M. on the weekend is just ridiculous. We called (twice) and the desk said they would take care of it because the workers weren't supposed to start until 9:00 on Saturday (they let them work Saturday morning when people are sleeping in...???). Noise didn't stop, so we went out to breakfast, then checked out. Spoke to the manager on checking out and she was very apologetic and said she would credit our account back the Starpoints. However, this hasn't happened, so not only were we woke up at 8:00 A.M. on Saturday morning, we were apparently lied to about being compensated for the mess. Too bad, because the people there were overall very nice and friendly; they've just got a terrible problem on their hands with the construction noise. Not sure what floors are affected, but if that's how they treat longtime Grandbourne members....yikes!"
},
{
"reviewID": 847895,
"hotelid": 606,
"userName": "ladysuper",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Massachusetts, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's comfortable, quiet and always warm.",
"frequencyID": 4,
"title": "We Love it!",
"comment": "We love this hotel. Great food. Warm, comfortable, quiet rooms. Nice decor. Always clean. Easy off and easy on from I-89. Near universities/colleges. Only one small concern, though. They never recognize my gold BPG. So, no upgrades without paying $30. Even a little bag of cookies would be nice for BPG folks."
},
{
"reviewID": 847978,
"hotelid": 341,
"userName": "Dolly18",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston, Tx.",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are narrow & small.",
"frequencyID": 2,
"title": "Inconsistent service",
"comment": "Quality of service is inconsistent~~sometimes good, other times not so much. Complaints apparently are not taken seriously, and nothing is done to correct them. The dog run area is usually overgrown, and neglected."
},
{
"reviewID": 848232,
"hotelid": 344,
"userName": "Parking",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "$30 for parking",
"frequencyID": 2,
"title": "Too Many Upsizes",
"comment": "When I pay for a hotel, I expect free parking and free wi-fi. Parking was $30 and wi-fi was $12.95. These were costs that were not expected during my stay. Even though the hotel was well rated I marked my overall experience as average. I did not expect from such a fine Hotel to go to a McDonalds environment to be up-sized with additional costs."
},
{
"reviewID": 848913,
"hotelid": 1364,
"userName": "straitfan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Topeka, IN 46571, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Food was good, staff friendly.",
"frequencyID": 1,
"title": "The hotel is in a good location",
"comment": "Was a little disappointed when I went to pay with cash that they had added $50 for incidentles they should tell you that before had so you can add that into budget said I would get it back but I didn't instead they took my valet parking out of that $50 they need to inform you of all this before they just go ahead and do it also swept my CC which put my account overdrawn. Other than that it was a great hotel & in a good location to see a lot of different sites. Enjoyed our stay."
},
{
"reviewID": 849026,
"hotelid": 83,
"userName": "VeryImpressedEddie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service, Service, Service",
"frequencyID": 2,
"title": "Amazing Experience",
"comment": "There attention to detail was the first thing that struck me. From the e-mail I received prior to arrival offering any special assistance and even a managers contact information showed me the cared. I have been an BPG member for years and the immediate recognition of my membership to the complementary upgrade set the tone for a great stay. Our room was very nice and clean. Room service was first class and on time which makes it very nice when you are on a schedule. Being able to call ahead so Valet can have your car ready when you get downstairs was really appreciated as well. An Excellent Experience. With Universal Studios Right next door what more can you ask for."
},
{
"reviewID": 849235,
"hotelid": 1582,
"userName": "Pam46",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Vero Beach, FL, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "EXCELLENT STAFF, CLEAN, THE BEST LOCATION!",
"frequencyID": 4,
"title": "BEAUTIFUL HOTEL WITH EXCELLENT LOCATION",
"comment": "We frequently stay at this hotel and love the staff there. We feel as if we are being welcomed home. After a long drive to arrive at the hotel, we are instantly comforted by the staff. We enjoy the convenience of the location to all functions in Jacksonville, especially St. John's Town Center where we love to walk around after we check in from the long drive. It helps us get rid of the energy built up by sitting several hours. We are looking forward to our next stay at this hotel, hopefully sooner than later! Our platinum status was recognized with a nice upgrade to the club level floor with continental breakfast and happy hour! We really appreciate the hospitality."
},
{
"reviewID": 849409,
"hotelid": 3125,
"userName": "1Giver",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "good location if you are using ABQ airport",
"frequencyID": 4,
"title": "Room Great --Food & Bar Service NOT GOOD",
"comment": "The room was great and very clean and comfortable. HOWEVER --we were told at the bar at 10:50 PM the only food we could have was the green chile stew - then five minutes later the bartender allowed the man beside us to order a salad and turkey sandwiich -we were not given any choices --while the bartender continued allowing others to order from the lite menu. The next morning service was sooooo slow for breakfast thaty we left after getting our ice tea and sitting for 25 minutes without being waited on. FOOD & Drink service needs work!"
},
{
"reviewID": 849608,
"hotelid": 1784,
"userName": "MuchBetter",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Nashville, TN",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Whether through new Leadership, Training or employee initiatives, Guest Service has improved at this hotel.",
"frequencyID": 4,
"title": "Excellent Guest Experience",
"comment": "This was my 3rd stay in 5 months at this site. Each stay has been fine with no complaints. I must say though that I have noticed improved service throughout the hotel with each stay."
},
{
"reviewID": 849969,
"hotelid": 315,
"userName": "RUCookie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location, easy to walk around",
"frequencyID": "",
"title": "Good Rooms in a Great San Fran Location",
"comment": "This was my second time at the hotel... and it was everything I remembered it to be - cute, easy to find, easy to navigate to and from tourist sites, and loud, busy, not very business friendly. I highly recommend this place if you are looking for ease of use. You are close to the Wharf and its aquarium and sea lions, the ferry to Alcatraz, Ghirardelli Square, the trolley and Columbus Ave (a walk to Little Italy and China Town."
},
{
"reviewID": 850261,
"hotelid": 151,
"userName": "Daniel67",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great staff",
"frequencyID": 2,
"title": "Great staff and gym",
"comment": "The staff was very cordial and helpful with the concierge going so far as to a dinner reservation for 10 at a local restaurant and telling them in the reservation there was a request for separate checks as we were on business. The gym is great and has a fantastic view of the NYC skyline...great for working out in the evening/night. The shuttle service was always good and on-time for pick-ups and drp-offs."
},
{
"reviewID": 850299,
"hotelid": 177,
"userName": "eileen53",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Gardena, CA",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Went to Tucson as a family trip. Our daughter, son-in-law and 3 kids under 7. We used our points for both rooms. We were upgraded to 2 suites that were adjoining. This was really a good suprise, especially since the upgrade was a courtesy. The kids loved everything about our rooms. We sat outside the bar and ordered drinks with appatizers. Great wings. The chips were great and the salsa was really very good. Great beds, slept great. Over all this was a great experience.",
"frequencyID": 2,
"title": "Great rooms and service",
"comment": "Rooms were clean and comfy"
},
{
"reviewID": 850566,
"hotelid": 1130,
"userName": "DRJJ99",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sherman Oaks, Los Angeles, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Convenient but needs updating",
"comment": "This is s great business hotel but needs that last piece of updating - the rooms. There needs to be additional plugs on the table between or next to the beds and more than two on the desk. Business people like to work both sitting or lying in bed as well as at the desk."
},
{
"reviewID": 850599,
"hotelid": 1162,
"userName": "Malpensa69",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great after renovation",
"comment": "Family Disney Vacation: Stayed for a week no issues just some details that need to be fixed like the room in safe was not working, the TV on demand system had not properly set up. But good overall."
},
{
"reviewID": 851061,
"hotelid": 674,
"userName": "kim60",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sicklerville, NJ",
"arrivalMonth": "2/2012",
"datePosted": "2/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Gem of a bar",
"frequencyID": 4,
"title": "Great restaurant experience",
"comment": "My server, Ali, was great!!!"
},
{
"reviewID": 851936,
"hotelid": 3125,
"userName": "JGonzo",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Iowa City, IA",
"arrivalMonth": "2/2012",
"datePosted": "2/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great rooms.",
"frequencyID": 4,
"title": "Excellent Renovation",
"comment": "The newly renovated rooms were fantastic. I was immediately recognized as an elite member at check in. Check-in process literally took less than a minute. I was in my room on the BPG floor less than three minutes after parking my car."
},
{
"reviewID": 852126,
"hotelid": 3205,
"userName": "tphnl",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "bathrooms are really small",
"frequencyID": 2,
"title": "good location/tiny, tiny bathroom",
"comment": "overall I was pleased witht he hotel however I have to comment on the room. I upgraded to an executive suite and I was really disappointed. The room itself was quite large with a seperate living room area. THis was nice. However the bathrom was very, very tiny. I could not stand at teh sink and shut the door, I had to go to teh side of the toilet to be able to shut the door. There was only about a 2 inch clearance from the toilet to the door. For I suite I thought this was unacceptable. The room was dated, the bathroom ceiling ahd a crack in it. No fridge."
},
{
"reviewID": 852514,
"hotelid": 1727,
"userName": "TJG1",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Memphis, TN",
"arrivalMonth": "2/2012",
"datePosted": "2/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If late night noise is likely to bother you, then ask for a room that does NOT face Duffield street.",
"frequencyID": 3,
"title": "Huge rooms by NYC Standards",
"comment": "Nearly everything about this hotel was fantastic. The rooms were modern, clean, comfortable, and HUGE by NYC standards. As a Gold Preferred guest, I was upgraded to a suite, although even the regular rooms were quite generous in size."
},
{
"reviewID": 852558,
"hotelid": 1784,
"userName": "DeDe63",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas, TX",
"arrivalMonth": "2/2012",
"datePosted": "2/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you are a light sleeper, request the North Tower. The South Tower is right by the train tracks.",
"frequencyID": 1,
"title": "The Good, The Bad and The Ugly!",
"comment": "We did not have a good experience, but I will start with..."
},
{
"reviewID": 852617,
"hotelid": 3207,
"userName": "bchil",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Plano, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Executive Suite is great",
"comment": "I stayed in the executive suite for my birthday and used the private karaoke room at Draft. It was a great experience, the suite was comfortable with lots of room!"
},
{
"reviewID": 853045,
"hotelid": 151,
"userName": "RiceP",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The front desk Staff are excellent, and always helpful, and accommodate all my needs, and of course with a smile, and a positive attitude.",
"frequencyID": "",
"title": "My recent stay was EXCELLENT as ALWAYS!",
"comment": "The front desk Staff are excellent, and always helpful, and accommodate all my needs, and of course with a smile, and a positive attitude."
},
{
"reviewID": 853214,
"hotelid": 344,
"userName": "atraveler",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA",
"arrivalMonth": "11/2011",
"datePosted": "2/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great customer service",
"frequencyID": 4,
"title": "Great BPG platinum recognition",
"comment": "From front desk to waiter at the restaurant, all the employees are extremely friendly and helpful."
},
{
"reviewID": 853368,
"hotelid": 3125,
"userName": "Katrina",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "2/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Terrible customer service-never contacted us after turning in comment card",
"frequencyID": 2,
"title": "Horrible Employee!",
"comment": "We stayed in this hotel overnight in December. When we arrived, after having been traveling for over 10 hours, we were assaulted by an angry worker who yelled at us for trying to use the luggage cart. He continued to yell at us until we took our luggage off. He then yelled across the lobby at the employee who checked us in. Then he yelled at us that he wanted to \"help\" us take our luggage upstairs. We've stayed in Belvoirs all across the world and have NEVER been treated so badly. I turned in the comment card with all of my information, and the hotel never contacted me. We will NEVER stay there again!"
},
{
"reviewID": 853799,
"hotelid": 1428,
"userName": "julie22",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Hartford, CT",
"arrivalMonth": "2/2012",
"datePosted": "2/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Either make it visible in the hot rate reservation process that you don't participate in the discounts, or OFFER them like everyone else.",
"frequencyID": 3,
"title": "Less than we expected",
"comment": "We qualify for Grandbourne hot rates, and have used them at many Grandbourne hotels in the U.S. and internationally. When we asked for our dining discount card in Tarrytown, we were told that \"this property doesn't participate\". This is the first time we have EVER been denied this expected perk!"
},
{
"reviewID": 853855,
"hotelid": 421,
"userName": "katky",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "2/2012",
"datePosted": "2/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Under renovation - ask for room on upper floor. Beware of elevators!!",
"frequencyID": 3,
"title": "Bad experience from start to finish",
"comment": "Too many things happened in just 4 nights. First, after expressing concern about construction and renovation noise, we were assured we would be placed in a room as far away from construction as possible. We were given a room right in the middle of it, and there was scaffolding outside our window! It took an hour to move rooms with no help with luggage. Next day I was stuck in an elevator for 30 mins and VERY upset. I even missed my luncheon. I was told they would do something nice for me and they never even checked on me again to see if I was OK. Housekeeping never came one of the days. We were charged for mini bar item we never used and had to take time to get that resolved. Toilet didn't flush properly, tub won't drain properly. TV channels fuzzy. Security called and knocked at 6:30AM one morning, waking my husband."
},
{
"reviewID": 853961,
"hotelid": 914,
"userName": "Anoroc",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Calgary, AB",
"arrivalMonth": "2/2012",
"datePosted": "2/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel is great for pure relaxation by beach, pool, hot tub, outdoor bar. Miles of sandy beaches to walk and this hotel has the only license for beverages on the beach.",
"frequencyID": 4,
"title": "Great Hotel for True Relaxation",
"comment": "This was our first trip to Clearwater and we picked this location because of the hotels write up and pictures. It is everything that the write up said that it was and more. The beaches are fantastic with so many seashells to hunt for and miles and miles of walking. The sunsets are beautiful and there are a lot of great restaurants in the area. They have a bus sevice that runs along the coast every half hour and only cost $4.50 per day. Never used it but are thinking that the next time we go, we will not rent a car. The hotel staff are very freindly and helpfull. Big thank you to the General Manager who I understand has been at this hotel for over 37 years and truly believes in customer service. Will be back to this fine hotel for sure."
},
{
"reviewID": 854406,
"hotelid": 353,
"userName": "justme2",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Prince George, BC, Canada",
"arrivalMonth": "2/2012",
"datePosted": "2/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's old and outdated.",
"frequencyID": 2,
"title": "Unsatisfactory Mardi Gras stay",
"comment": "I'm really not sure where to start."
},
{
"reviewID": 854583,
"hotelid": 1196,
"userName": "Traintrotter",
"overall": 1,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Santa Cruz, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Check to see if there are any musical events in the hotel during your prospective stay. If so, don't go there.",
"frequencyID": 4,
"title": "Wild bash",
"comment": "Negatives:"
},
{
"reviewID": 854820,
"hotelid": 421,
"userName": "jason711",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "CT",
"arrivalMonth": "2/2012",
"datePosted": "2/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "did not meet expectations",
"frequencyID": 3,
"title": "did not meet expectations",
"comment": "Even though the comments on here from the hotel make it seem like you have a low chance of getting an unrenovated room, don't take your chances! I actually stayed here a few weeks ago and got presumably upgraded because I am a BPG gold member to one of the renovated rooms. That room was great."
},
{
"reviewID": 854966,
"hotelid": 1556,
"userName": "Trisha",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Campbell, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The hotel needs major work.",
"frequencyID": 2,
"title": "THREE AWFUL rooms",
"comment": "This was such a bad experience. We arrived after a long day of travel, and were happy to go to our room which looked clean and inviting. However, the carpeting between the bed and the bathroom was completely soaking wet. I called the front desk and we were switched to another room directly below -- when we walked in, there was a humongous fan blowing on the exact same spot between the bed and the bathroom and THAT carpet was also soaking wet. Doesn't maintenance or housekeeping let the front desk know? The desk clerk wanted to have maintenance come up to check it out. Are you kidding me? I had to DEMAND another room. Room #3 - - wet carpeting yet again between the bathroom and the front door. We were so exhausted that we stayed in the room which got more and more disgusting smelling because of the wet carpeting. Really, Belvoir? That's the best you can do? I'll NEVER go back."
},
{
"reviewID": 855278,
"hotelid": 1162,
"userName": "Cindy1959",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Michigan",
"arrivalMonth": "2/2012",
"datePosted": "2/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "charge for parking",
"frequencyID": 2,
"title": "Extra Charges",
"comment": "This is an old hotel, upgraded. The room was very clean. The beds were very comfortable. Bathroom very small. Ice machines were far away. No free wifi, not even in the lobby area. $10 per day for parking. $20 per day for a rollaway."
},
{
"reviewID": 855384,
"hotelid": 1137,
"userName": "crazyboy",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Richmond, VA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "No HD tv signal.",
"frequencyID": 3,
"title": "Very good hotel: no HD TV signal",
"comment": "Previously posted a very positive review of this hotel. Very recently remodeled hotel with beautiful lobby and refurbished rooms. Also, this hotel has a Starbucks in the lobby, a big plus for me that I have not seen at many other Belvoir hotels. Belvoir staff is so universally friendly and helpful and this hotel is no exception. I didn't get \"walked\" even though I checked in at 1am."
},
{
"reviewID": 855625,
"hotelid": 95,
"userName": "ANBN",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Omaha, NE",
"arrivalMonth": "2/2012",
"datePosted": "2/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Dirty & Outdated.",
"frequencyID": 1,
"title": "Gone downhill",
"comment": "Well, we usually stay at this hotel as it is directly on the plaza. It used to be up-to-date and clean. It appears the hotel has not been updated in 5 years at least! The rooms were completely outdated, the wallpaper on the walls was scuffed; the bathroom sink wouldn't even drain; the outlets wouldn't even hold a plug they were so worn & broken! The bathroom wallpaper was scuffed, dirty & had what I am HOPING was lotion dripping down the wall paper. Disgusting."
},
{
"reviewID": 855876,
"hotelid": 1400,
"userName": "Beth1218",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Nebraska",
"arrivalMonth": "2/2012",
"datePosted": "2/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff friendliess, efficiency, general guest benefits include the fitness center and open business center.",
"frequencyID": 4,
"title": "Great property",
"comment": "This was my second stay at this location and I was not disappointed. The staff from front office, housekeeping, room service, and valet parking were outstanding and were genuinely interested in my comfort. This stay found the club level lounge out of commission. The temporary location was less than desireable and I was disappointed with the amenities."
},
{
"reviewID": 857169,
"hotelid": 1556,
"userName": "stevew2619",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Francisco, CA 94115, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Dirty, Old, Terrible Service, bad attitude STOP, listen to your gut, stay at any of the dozens of surrounding places...",
"frequencyID": 4,
"title": "THIS is a Grandbourne????",
"comment": "What a terrible experience. They could not get a single thing right and the place is a total dump. Three day trip for my daughter's 6th birthday--Seaworld, Legoland etc...we are Grandbourne Platinum so chose this place because of location. Horrible on all counts. On arrival no bell service. I schlepped all our bags both times---no one even thought to offer help. No greeting, no valet. I was thinking, \"are they open?\". Even after we checked in no one at the desk said...do you need help? We asked for adjoining rooms...no one even looked at the request before our arrival, so we did not get it and had to move after one night. Went to the bar for a cocktail. No martini glasses. Empty resturant, bad food, bad drinks, worse service. Elevator was sooooo slow and then broke down altogether. Dirty. Huge stains on the carpet in all the rooms (and I saw four rooms), poorly constructed, old worn out towels . Did I mention dirty? Right on the freeway so it is so noisy you cannot sleep. Bathrooms are grimy and not correctly built. Shower would not work in one room. I CANNOT believe this is a Grandbourne property. Worst I have ever seen claiming to be Grandbourne. What a dump. Staff has a terrible attitude and are just plain stupid. For example, the clerk told me we had adjoining rooms, we go to the rooms and they are not even near each other ...odd. Went back and was told, \"so sorry, we don't guarantee that, but the request was noted.\" But turns out no one actually looked at the request after we were told on the phone that \"it should be no problem.\" Ordered breakfast so we could get out early to Legoland ...ordered for 8:30-8:45....called at 8:45....obviously had not started it yet.....arrived at 9:20...no apology, no explanation. Sorry, did not do a single thing right from start to finish....Really? A Starrwood? Do not go near this place."
},
{
"reviewID": 857224,
"hotelid": 127,
"userName": "NancyW",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Cypress, CAQ",
"arrivalMonth": "2/2012",
"datePosted": "2/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Expect friendly & helpful service. And very clean and inviting rooms.",
"frequencyID": 3,
"title": "Feels like Home!",
"comment": "This was our 2nd visit to the Belvoir Marina and it won't be our last. Everyone was incredibly friendly & helpful. We noticed lots of smiles on the faces of the staff which means that the Manager must reall be great! Our only concern was that we had a crazy experience with trying to let the hotel know we would arrive a day late. I am not sure that when we checked in that it was cleared for us. Thankfully we did get a great room with a wonderful view of the Marina."
},
{
"reviewID": 857267,
"hotelid": 664,
"userName": "absolut",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Santa Cruz, CA",
"arrivalMonth": "2/2012",
"datePosted": "2/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Refurbished Hotel",
"comment": "We stayed here for one night prior taking a flight out after our cruise. They did a renovation on the hotel but you can tell that the hotel is old. Front desk staff at check-in were a pleasure and helpful. There's strange netting that's hanging off of the side of the building, almost looks like a suicide netting on the corner near the Dos Caminos restaurant. The bathrooms look a little motel-like than hotel, with minimal features. We visited Dos Caminos for breakfast which was fine, and we visited the beach where the attendants for the beach chairs and umbrellas were fantastic. What felt short were the food staff who service the beach. I ordered a drink and a complete meal for two, and after waiting over 30 minutes we asked the new waitress (one we placed our order with was on break or off) for the status of the food order. She came back about 10 minutes later, the food was cold as it was sitting there, and there were no utensils. We again chased down the waitress, and told her there were no utensils with the order. Instead of running to get the utensils for us, she continued to walk around the beach to take drink orders. We then walked up to the beach restaurant, cancelled our order, and left for the day."
},
{
"reviewID": 857531,
"hotelid": 2019,
"userName": "globalicon",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago,IL",
"arrivalMonth": "2/2012",
"datePosted": "2/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice Grandbourne hotel in Novi",
"comment": "I've been staying at this hotel since April 2011, and I come here every other month to visit relatives in the Detroit Area. This is a nice Grandbourne resort near I-275. and 8mile road. It has good access to everything because of its great location. Theres a Best Buy next door, a Meijer and Target just down the street. The hotel itself is nice, has a breakfast buffet in the morning. There is a club level lounge on the 7th floor, havent seen it yet being a Gold member you may have a chance to get bumped up there but it hasnt happened yet. There is a restaurant, enterprise rent a car desk, and room service 24/7 onsite."
},
{
"reviewID": 858660,
"hotelid": 1725,
"userName": "Sadinorlando5",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "2/2012",
"datePosted": "2/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Friendly staff but questionable room quality",
"frequencyID": 2,
"title": "Nice staff but rooms need an upgrade",
"comment": "I stayed in this hotel for three days in mid February. The staff was very nice and pleasant. However, My TV got poor reception every night despite staying in three different rooms during my stay. The front desk said they would send someone to fix it but, that never happened. Although my bed slept well the rooms were dirty and rundown. One night I found and old wash cloth still in my shower while days in a row my coffee maker was so filthy I refused to even use it and even brought it down the fromt desk where all the said is \" we will be sure to show it to housekeeping\". Some of the chairs had so many stain in them I only sat on the bed. Everyone on the staff was friendly, but not very proactive."
},
{
"reviewID": 897716,
"hotelid": 1998,
"userName": "traveller1281",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Need to improve.",
"comment": "Unfortunately I have to write this review, I have stayed at quite a few Belvoirs in the past, and this one has to be by far the worst. It started with the airport pick up all the way through check out the next morning. I called and spoke with the front desk requesting that I use there hotel shuttle service, I was informed its a 15 to 20 min wait, a hour later no shuttle. What they forget to tell you is the shuttle bus they use is 1 of 2, the other one belonging to a entirely different hotel. The cab ride cost me 12 bucks. They did pay for the cab fare."
},
{
"reviewID": 898093,
"hotelid": 1726,
"userName": "burnley3",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "West Virginia",
"arrivalMonth": "2/2012",
"datePosted": "2/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't believe what they tell you. the extras will cost you BIG bucks, charged for parking, extra time, bad service.",
"frequencyID": 2,
"title": "Marathon Stay",
"comment": "We stayed at the Belvoir because of the Myrtle Beach Marathon and when runners asked for a few hours extra checkout time as to shower after the marathon and then checking out we were told it would be an extra $45. Noon checkout compared to 2:00 checkout for $45, very poor customer service, then the Belvoir said they needed the rooms for another group only to find out there was no sell out. Lied to by management, our running club members will find another place next year....Bad.."
},
{
"reviewID": 898590,
"hotelid": 760,
"userName": "Monkster",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Upstate, NY",
"arrivalMonth": "2/2012",
"datePosted": "2/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great service",
"frequencyID": 2,
"title": "A great experience!",
"comment": "we just returned from an 8 day stay here and had a most enjoyable time. The staff of all areas were most helpful and eager to meet any of our needs. We are eagerly awaiting a return stay at this \"First Class Resort\". Thank you to all!! See you soon!"
},
{
"reviewID": 898768,
"hotelid": 995,
"userName": "Alex1960",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Santa Monica, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Not for business traveling",
"frequencyID": 3,
"title": "Not a business hotel",
"comment": "First of all, 40 minutes to check in, at 9pm..."
},
{
"reviewID": 898820,
"hotelid": 855,
"userName": "valarieann53",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "FARMINGVILLE, NY",
"arrivalMonth": "2/2012",
"datePosted": "2/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "' BE ADVISED THAT THE WHIRLPOOL IS NOT FUNCTIONING & THE WATER IS YUCKY ! ",
"frequencyID": 3,
"title": " DISSAPOINTED ! ",
"comment": "BEFORE MAKING RESERVATIONS FOR A NITE AWAY W/MY WIFE I ASKED IF THE WHIRLPOOL WAS IN WORKING ORDER & WAS TOLD YES. AFTER DINNER WE WENT DOWN TO THE POOL AREA WHERE YOUNG CHILDREN WERE RUNNING & YELLING WITHOUT SUPERVISION ; NO LIFEGUARD PRESENT. WE WENT TO THE WHIRLPOOL & NOT ONLY FOUND IT DIRTY..( \"SEEDS\" IN THE WATER )..BUT IT WAS OUT OF ORDER SINCE THE PUMP THEY INSTALLED THE MONTH BEFORE WAS NOT LARGE ENUFF TO SUPPLY ENUFF PRESSURE TO THE JETS ! THIS I WAS TOLD BY THE MAINTENANCE CREW. NEEDLESS TO SAY WE WERE DISSAPOINTED !"
},
{
"reviewID": 899497,
"hotelid": 1144,
"userName": "Highpockets",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Stockton, NJ, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Computer access to view personal",
"frequencyID": 3,
"title": "Great experience",
"comment": "Excellent facilities. Staff was most"
},
{
"reviewID": 900599,
"hotelid": 1798,
"userName": "VERYDISAPPOINTED2012",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "CLUB LEVEL IS NOT EXCLUSIVE",
"frequencyID": 2,
"title": "VERY - VERY DISAPPOINTED",
"comment": "PAID FOR A \"CLUB LEVEL\" ROOM; THE CLUB WAS NOT EXCLUSIVE. \"EVERYONE\" & I MEAN EVERYONE HAD ACCESS TO THE CLUB LEVEL & WIPED OUT ALL OF THE DRINKS, WATER, FOOD, ETC. UNABLE TO UTILIZE COMPUTER IN CLUB LEVEL SINCE EVERYONE HAD ACCESS TO CLUB LEVEL . NO HOT WATER IN SHOWER."
},
{
"reviewID": 900766,
"hotelid": 421,
"userName": "Kelly22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Atlanta, Georgia",
"arrivalMonth": "2/2012",
"datePosted": "2/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Super clean- Great Location",
"frequencyID": 3,
"title": "Excellent location- Super Clean rooms!!",
"comment": "We stayed in a newly renovated room on the 22nd floor with two full beds. The room was super clean and roomy with extra outlets and charging stations as well as flat screen TV, coffee maker and desk area. The location is excellent..just blocks from Central Park and Times Square, but just enough away from the congested areas. It was quiet ( no sreet noise at all) and the beds were super comfortable! The price was very competitive for such a nice facilty in a super location. Book it!!!"
},
{
"reviewID": 901164,
"hotelid": 198,
"userName": "doghouse",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Anchorage, AK, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent food.",
"frequencyID": 1,
"title": "Service was excellent",
"comment": "Outstanding service from check-in to departure. Except for 1 breakfast I ate and drank in the lounge are vs. the restaurant. Was very well taken care of. The new York steak was the food highlight of my trip. I ordered it med-rare. It was outstanding. The only problems with my room were: 1) The hair dryer had no heat. Had my own so didn't worry about it. and 2) of the 3 lights over the sink 2 of them were burnt out. If I was staying there with someone I would have wanted them replaced."
},
{
"reviewID": 901265,
"hotelid": 1047,
"userName": "Mommie13",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Pennsylvania, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "convient to airport, and sports arenas. Parking good.",
"frequencyID": 2,
"title": "Something is different",
"comment": "I have stayed this hotel numerous times for the convient location. Prior to this stay, the staff were always professional and accommodating. It appears that there have been some staff/management changes. And these changes are not for the good. Front desk staff, I dealt with (young lady) was so far removed from being a the professional that Grandbourne properties instill in there staff."
},
{
"reviewID": 902550,
"hotelid": 127,
"userName": "CarlatTucson",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Lovely views of the harbor and not uncommon to even see the seals playing in the bay.",
"frequencyID": 2,
"title": "This hotel is a gem right on the water.",
"comment": "View is fantastic and staff were always willing to please. The breakfast buffett was outstanding and an excellent variety. Enough to please almost anyone. Our favorite hotel in San Diego and we always come back. Staff are always really nice and made our 35th Anniversary that more special. I noticed other guests were spaced out various rooms which made it even more quiet in our room."
},
{
"reviewID": 902705,
"hotelid": 3620,
"userName": "aloha44",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "nj",
"arrivalMonth": "2/2012",
"datePosted": "2/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you need a mini fridge request one in advance.",
"frequencyID": 3,
"title": "Great airport hotel",
"comment": "We were pleasantly surprised and enjoyed our stay before flying out the next morning. The front desk had granted my request for a room with a view in an BPG preferred guest floor. Staff was extremely helpful and polite."
},
{
"reviewID": 907236,
"hotelid": 344,
"userName": "Kurt123",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Milwaukee, WI, USA",
"arrivalMonth": "2/2011",
"datePosted": "2/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is great.",
"frequencyID": 4,
"title": "Great Hotel!",
"comment": "The entire staff goes out of their way to make sure your stay is comfortable?"
},
{
"reviewID": 907338,
"hotelid": 1474,
"userName": "madelyne27",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Winter Park, FL",
"arrivalMonth": "2/2012",
"datePosted": "2/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful hotel with all the amenities needed.",
"frequencyID": 3,
"title": "Always a perfect experience.",
"comment": "The Belvoir Read House always provides the perfect stay when visiting my daughter in college."
},
{
"reviewID": 907341,
"hotelid": 828,
"userName": "JR777",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cinnaminson, NJ, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great people make great stays.",
"frequencyID": 4,
"title": "Great People",
"comment": "I have been re-assigned to a new sales territory back in August of 2011 and I chose this Hotel for its great location And having stayed there several times before. I stay practically every other week, and the Staff did not take long to recognize me and call me by name."
},
{
"reviewID": 907391,
"hotelid": 315,
"userName": "funjameslee",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Sacramento, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "You will be shocked when you received a bill in the morning of the date you check out that your room rate has being alternated to higher rate without any explanation for why instead to blame to computer system saying it is computer error.",
"frequencyID": 4,
"title": "BPG Not Real Recognition",
"comment": "We stayed two nights on February 24 to 26, 2012, and I am a Platinum Preferred Guest for almost 10 years. At this hotel, I was so dissatisfied about BPG Recognition that the hotel took away some benefits and room amenities. It is my first time at this hotel of the service and quality did not meet my expectations as well the Belvoir Brand name at this hotel disappointed to me compared to other Belvoir Hotels through out in California, this hotel is the worth and I do not recommend to stay if you want to your elite benefits to be received and rewarded."
},
{
"reviewID": 907440,
"hotelid": 607,
"userName": "Jackson13",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Boston, MA",
"arrivalMonth": "2/2012",
"datePosted": "2/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location for those visiting Cambridge",
"frequencyID": 4,
"title": "Classic Hotel in a Great Location",
"comment": "We have stayed at this hotel many times and have always had a great experience. The location is excellent (1/4 mile from the Harvard T Stop), the staff is friendly and rooms are full of character. The management has done an excellent job in making improvements to this classic hotel to meet the needs of contemporary travelers (Workout room, Business Center, BPG Club, etc.). This is a perfect location for those visiting the museums, restaurants, shops and historic sites of Cambridge ."
},
{
"reviewID": 907641,
"hotelid": 421,
"userName": "Rvkplat",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Westchester, NY, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent customer service!",
"frequencyID": 4,
"title": "Excellent Hotel!",
"comment": "I stay at this property several times a year and have always had outstanding stays. The staff really cares about the level of service you receive. The rooms are in excellent condition. The club lounge is one of the best in the Grandbourne system. Zoe and her staff really care about providing excellent customer service. I have never been disappointed when staying at this property. I have stayed at many of the Grandbourne properties in NYC and this is my first choice when traveling to NYC."
},
{
"reviewID": 908033,
"hotelid": 1135,
"userName": "LawyerCat",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It has potential but never seems to live up to it.",
"frequencyID": 2,
"title": "Remember: you have other options",
"comment": "I've stayed here a few times but only when I absolutely need to be in Santa Monica. The room quality really depends on whether you get an ocean or a non-ocean view, as the ocean views are really the point of being here but the view rooms are a bit smaller. (And the non-view rooms look over a high school, so keep those curtains closed when you're changing!) The staff is nice enough but other reviewers are correct in noting that there's really not many of them."
},
{
"reviewID": 908193,
"hotelid": 196,
"userName": "labday",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff friendly",
"frequencyID": 3,
"title": "Nice location",
"comment": "We have stayed at the Belvoir Hotel & Towers for the last few years and this time was the worst. Our room felt like someone had just threw things in it so they could put people in it . There was no clock/alarm, one chair, we had to hunt down the glasses and ice bucket. The phone system was the worst. We called for a wake up call and never received a call. If it wasn't for the couple we were traveling with we would have missed our ride to the airport and our flight."
},
{
"reviewID": 908287,
"hotelid": 40,
"userName": "rdmurali",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC",
"arrivalMonth": "2/2012",
"datePosted": "2/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Excellent",
"comment": "I highly recommend this hotel. I was stranded in Chicago for the night and decided to stay at this hotel. As a platinum member, I was used my Grandbourne points and was able to relax in comfort at this hotel. Hamid, the General Manager, was courteous, professional, and very patient. I really appreciate his service and commend him for doing an excellent job while he was managing the desk by himself on a chaotic night. He booked me a room on the 11th floor with access to the Club Lounge. This is an example of excellent service and I recommend all guests to consider this hotel."
},
{
"reviewID": 908579,
"hotelid": 1364,
"userName": "Davpaw",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Pittsburgh, PA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 4,
"title": "Club lounge needs work",
"comment": "Club lounge Was one of the worst I've seen. Food was over dried, picked over and very limited. No drinks to speak of. Would have been embarrassed to bring a business associate there. Attendant was talking on the phone and watching television."
},
{
"reviewID": 908908,
"hotelid": 1469,
"userName": "Lora2012",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Germany",
"arrivalMonth": "2/2012",
"datePosted": "2/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "spacious rooms, great balconies, no beach but nice pools, great sunset view",
"frequencyID": 4,
"title": "A wonderful place",
"comment": "We have been to this hotel before, several times, though were surprised how much they have improved the service, especially for BPG elite members. We felt welcome from the start, enjoyed friendly caring service responding promptly to all our needs, enjoyed absolute privacy on our spacious balcony and loved the food from the buffet."
},
{
"reviewID": 909376,
"hotelid": 655,
"userName": "anonymous7",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Need some updates",
"comment": "The rooms need to be updated with brighter lighting and desk outlets. Espresso machine by front desk was not working. Yet the font desk was not aware. No urgency to get it fixed. The bed was too soft."
},
{
"reviewID": 909965,
"hotelid": 1144,
"userName": "Peter99",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Burnsville, NC",
"arrivalMonth": "2/2012",
"datePosted": "2/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff",
"frequencyID": 2,
"title": "Best Belvoir Hotel stay ever",
"comment": "This hotel is first rate and is the only redeeming feature of a most unpleasant visit to Atlanta. The facilities are excellent (especially the Club Lounge) and every staff member I encountered (without exception) was friendly and anxious to help. Outstanding stay."
},
{
"reviewID": 910038,
"hotelid": 1047,
"userName": "cranky",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los angeles",
"arrivalMonth": "2/2012",
"datePosted": "2/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "room service",
"comment": "Skip the room service if you can help it."
},
{
"reviewID": 911287,
"hotelid": 743,
"userName": "Anne20",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cedar Rapids, IA",
"arrivalMonth": "2/2011",
"datePosted": "2/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great workout facility, and easy drive to different areas.",
"frequencyID": 2,
"title": "Great room, not-so-great service",
"comment": "Overall, the hotel features and room were great. The workout facility is fantastic! The room was clean and everything was functional."
},
{
"reviewID": 911366,
"hotelid": 127,
"userName": "DK54",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Cincinnati, Ohio",
"arrivalMonth": "2/2012",
"datePosted": "2/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has several dining choices. Although a bit expensive it is convenient and good quality. There is a free shuttle to and from the airport but unfortunately does not go anywhere else. Beautiful area with plenty of waking paths and bikes are available for a minimal fee.",
"frequencyID": 1,
"title": "Great hotel with a great location",
"comment": "Great location close to the downtown area and other major points of interest. You can see the airport from your balcony."
},
{
"reviewID": 911498,
"hotelid": 350,
"userName": "Steve747",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 4,
"title": "Outstanding Hotel!",
"comment": "The very best Anchorage has to offer!"
},
{
"reviewID": 911503,
"hotelid": 127,
"userName": "Girish",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bismarck Municipal Airport (BIS), Bismarck, ND 58504, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to airport",
"frequencyID": 2,
"title": "Great conference facilities!",
"comment": "Great location and conference facilities!"
},
{
"reviewID": 911856,
"hotelid": 1776,
"userName": "Didi",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York",
"arrivalMonth": "2/2012",
"datePosted": "2/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is very nice",
"frequencyID": 1,
"title": "pool not available had to wait to check in way after check in time",
"comment": "The hotel was fine. The staff was very nice and helpful. We got to hotel at 1230 pm and was told our rooms werent ready which I expected. We went out for the day and came back at 3pm which is check in time. Rooms still were not ready and had to wait until around 5 00pm Were told that check out time for BPG members is 4pm platinum and that is why room was not available. Meanwhile check in time for BPG members is 3pm. They gave us free parking for our inconvenience which was very nice after my husband had to complain. We were happy with that. But then when the kids went to use the pool it was locked. There were a few people calling down to the desk and waiting. We all had called the hotel to make sure there was a pool to use. This was a big part why we stayed at this hotel. I called the front desk and they told me the pool would be closed until the weekend. Kids were extrememly disappointed. Wednesday nite it was closed and we made other plans for thursday night since the pool would be closed. When we came back to the hotel we heard that it was open Thursday nite Oh well. Nothing is perfect in life. All in all, we had a great time in Philly."
},
{
"reviewID": 913738,
"hotelid": 127,
"userName": "dcam",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's made up of two towers, which aren't all that close. Probably worth a phone call to find out which one to go to.",
"frequencyID": 4,
"title": "Nice facility, convenient location",
"comment": "Stayed at this hotel after an evening arrival to San Diego. The facility is nice, the shuttle convenient. The bar was friendly."
},
{
"reviewID": 914579,
"hotelid": 83,
"userName": "Anonymous",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Roseville, CA",
"arrivalMonth": "2/2012",
"datePosted": "2/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is caring and accomodating!!",
"frequencyID": 1,
"title": "FANTASTIC!!",
"comment": "Everything about our stay here was spectacular!! From the \"We're expecting you\" email I got before we left, to our final breakfast in the Club Lounge, our mini-vacation was the BEST! Staff was wonderful, from the gentleman who checked us in (fun and upbeat...nice because we had driven all day!) to Dai, the Concierge, who kindly suggested things to do and provided maps, to the Wait Staff in the Club Lounge, to the housekeeping staff--ALL WONDERFUL!! The facilities are lovely, our room was spacious, and the Club Lounge food was tasty and plentiful. We will see you again soon!!"
},
{
"reviewID": 914840,
"hotelid": 344,
"userName": "Bolbol",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Melbourne VIC, Australia",
"arrivalMonth": "1/2011",
"datePosted": "2/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Excellent service",
"frequencyID": 3,
"title": "Exellent reception staff ever",
"comment": "It was the first time in USA and the stay in Belvoir Gateway LA was a wonderful stay ,from location ,the reception,the concierge,the room service,club lounge."
},
{
"reviewID": 915562,
"hotelid": 954,
"userName": "hv12",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "MI",
"arrivalMonth": "2/2012",
"datePosted": "2/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to expressway-easy access",
"frequencyID": 2,
"title": "A little disappointed",
"comment": "We were a little disappointed in this Belvoir in that it was pretty worn looking. Carpets quite stained-tiles cracked in the bathroom and the overall cleanliness was not that good. The location was pretty convenient in that it was easy on and off the expressway but not many places close by such as places to eat, drug stores, etc. You had to get in the car and drive 2-3 miles. The staff was very nice-just not enough of them. Once I had to call the front desk 3 times to get anyone to answer. The in house rest.'s were pretty good and the outdoor fireplace was great."
},
{
"reviewID": 916011,
"hotelid": 3054,
"userName": "KarensHoliday",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Indianapolis, IN",
"arrivalMonth": "2/2012",
"datePosted": "2/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Complimentary breakfast in the Club Lounge for Gold Members!",
"frequencyID": 1,
"title": "This hotel extrememly comfortable & clean.",
"comment": "The room was very clean and we were upgraded to get a great view of the square. Loved that we were able to go to the Club Lounge for complimentary breakfast. Go early though because the food gets sparse the closer you get to 10am. Had a scary experience in one of the elevators. It couldn't decide if it was going up or down. I reported it to the Club Lounge staff and again the next morning to the front desk. The front desk said they would take care of it. Asked for more towels and someone brought them promptly with a smile! Asked the bellman for restaurant suggestions and he was so nice and helpful. We had a great experience, thank you!"
},
{
"reviewID": 916084,
"hotelid": 1703,
"userName": "pikejo",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Good place to stay",
"comment": "I have stayed at this hotel for most of February. The rooms are comfortable and the fitness center is very good. My only recommendation is the staff apparently has no visibility into how long I have stayed or the fact I have many future stays booked. I would think the manager would be keenly interested in someone like myself that is a frequent guest. The restaurant staff has started to remember me and now acknowledges me in the mornings."
},
{
"reviewID": 916129,
"hotelid": 1719,
"userName": "ocnsuns6",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Fernando Valley, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel is situated on wonderful grounds with easy access to everything",
"frequencyID": 3,
"title": "A wonderful place to stay",
"comment": "Although somewhat hidden and not ON the ocean, this hotel met my standards. It is a lovely hotel with wonderful service. I had 14 people at the hotel for a staff retreat, and everyone was completely satisfied. The area of Carlsbad has wonderful restaurants, and the hotel is literally walking distance to Legoland, which we did not go to, but most of the families we saw did. We will definitely book our next retreat at this location."
},
{
"reviewID": 916439,
"hotelid": 995,
"userName": "debdeb",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Overnight Hotel for Disneyland Visit",
"comment": "Very clean and nice looking hotel and room. No problems or complaints. Easy to ride shuttle back and forth to Disneyland. Shuttle prompt and on-time according to its every 30 minute schedule from the hotel and every 30 minute schedule back from Disneyland."
},
{
"reviewID": 985697,
"hotelid": 664,
"userName": "Franko963",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Coconut Creek, FL, USA",
"arrivalMonth": "1/2012",
"datePosted": "2/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This is an historic property. Built in the 1950's several famous entertainers from that error stayed here. The Shipwreck Bar, in the hotel loby was used in the 1999 Hollywood hit film \"Analyze This\", staring Billy Crystal and Robert DiNero",
"frequencyID": 4,
"title": "Excellent Value",
"comment": "This is one of the only truly beach front hotels in Ft Lauderdale making it and exceptional value. Newly remodeled and family friendly, this is a great hotel if you want to kickback and enjoy the beach, the pool and the quiet side of Ft Lauderdale Beach. ."
},
{
"reviewID": 1010750,
"hotelid": 96,
"userName": "jeff",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "virginia",
"arrivalMonth": "2/2012",
"datePosted": "2/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great staff",
"frequencyID": 4,
"title": "great front desk staff",
"comment": "when i arrived the girl at the desk was attentive and pleasant. the suite while small was nice and decorated in what i would say a contemporary cozy motif. the bathroom was a good size compared to the rest of the suite with a nice hard surface vanity top. the batteries in the tv remote were bad and the front desk sent some new ones right up.on our second day housekeeping did not leave any clean towels in the room and the front desk sent some right up. the club lounge was again decorated in contempory cozy style. as i find with all Belvoirs the food selection is poor. i needed to print something and the printer was out of paper so i called the front desk and they had some sent right up. when i went to the restaurant for breakfast i found that all of the tables that were not occupied had not been bused. (probably 60% of the restaurant). there were no clean plates or silverware due to this. the food, once we were able to get a plate and eating utensils was pretty good however. i had a problem with the wifi code and the young man at the desk took care of it for me. we needed a cab on both days to get to the convention center and on sunday when i asked for a cab to be hailed for me the courtesy van driver volunteered to drive us. he was very nice and even pointed out some notable facts about the town as we drove. he even detoured us so we could drive past the kennedy assasination spot. except for one day in the restaurant, i cant say enough good things about the staff at this hotel."
},
{
"reviewID": 1010914,
"hotelid": 353,
"userName": "CanuckTraveler",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Toronto, ON, Canada",
"arrivalMonth": "2/2012",
"datePosted": "2/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No hot water",
"frequencyID": 4,
"title": "Who would rate this a 5?",
"comment": "A renovation at this property is long overdue as this hotel is old. I was very disappointed with the service and facilities. As a platinum I was put in a room on the 20th floor so to get to the Club Lounge I had to take 2 elevators to get there. This was very inconvenient. Next it took over 15 min for the water in the shower to get hot."
},
{
"reviewID": 1012457,
"hotelid": 115,
"userName": "Gully",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No comfortable chairs in room",
"frequencyID": "",
"title": "Plain",
"comment": "No place to sit and relax in room"
},
{
"reviewID": 1013304,
"hotelid": 166,
"userName": "lajspike",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "An amazing place to stay",
"frequencyID": 1,
"title": "AMAZING",
"comment": "We had a spectacular room. I believe it was recently renovated. Comfortable and beautiful. The bed and comforters were luxurious. Your desk staff, concierge, bell boy (man) and maid service was fantasitic. My only complaint was that we did not spend more time at the hotel."
},
{
"reviewID": 1013802,
"hotelid": 94,
"userName": "Joe76",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cincinnati, OH, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service and everything you should expect from a Belvoir property.",
"frequencyID": 4,
"title": "This hotel deserves the credit",
"comment": "As a Platinum BPG member I frequent multiple BPG properties. I have stayed at this hotel multiple times and this location should be rated higher than category 2. The rooms are consistantly clean along with excellent working condition exercise equipment. Stay for breakfast as service and food where what you should expect."
},
{
"reviewID": 1013997,
"hotelid": 1291,
"userName": "Houston36",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Amazing staff",
"frequencyID": 3,
"title": "This hotel allows pets",
"comment": "This was my second time staying at this hotel and I believe it was even better the second time around! The staff is always so friendly and helpful. I was allowed to bring my dog, which took off a load of stress since I didn't have to board him. The staff was even friendly towards my dog! We were there seeing the Blue Man Group and the hotel was right across the street from the Majestic Theater. Talk about convienience. It was a very pleasant stay. I will definately go back to the Gunter Hotel and recommend it to my friends."
},
{
"reviewID": 1014016,
"hotelid": 344,
"userName": "PaulH",
"overall": 3,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kingsland, GA",
"arrivalMonth": "2/2012",
"datePosted": "2/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "FIND ANOTHER HOTEL!!!",
"frequencyID": 3,
"title": "less than satisfactory",
"comment": "When I checked into my room it was not ready for guest. Spoke with housekeeper on floor, and front desk. When I checked out nothing had been corrected. I will never stay in this hotel again. Thinking about disputing the charge with American Express. Called to speak to Hotel Manager, put on hold and disconnected twice."
},
{
"reviewID": 1014350,
"hotelid": 377,
"userName": "Jackson13",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Boston, MA",
"arrivalMonth": "2/2011",
"datePosted": "2/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms have balconies, many with ocean or Waikiki Beach views",
"frequencyID": 4,
"title": "Good Waikiki Beach Location",
"comment": "I have stayed at this hotel a number of times while visiting Waikiki mainly for the location and views of Waikiki Beach. The rooms are somewhat dated but have great views from the balconies, the higher the floor the better the view. The size of the hotel creates a somewhat chaotic arrival and check in process."
},
{
"reviewID": 1014736,
"hotelid": 1162,
"userName": "rob13",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "$10 to park. Great pools for kids.",
"frequencyID": 2,
"title": "Great local area",
"comment": "Stay once a year. Room poorly decorated. To much white Felt like a hospital room.Colud have been a little cleaner Great pool area for kids with slide and zero entry . Pooll bar and restaurant overpriced. $10 for overnight parking is a joke. Great local area for eating and close to disney. Good value overall"
},
{
"reviewID": 1015187,
"hotelid": 1177,
"userName": "Dre33",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Literally right on the water which is nice for an evening walk.",
"frequencyID": 4,
"title": "Customer Service at its best!!",
"comment": "I travel for business on a regular basis and must say that I was extremely satisfied with this hotel. Belvoir club lounge is on the small side but has all the essentials and a great view of the city. Staff was very kind and welcoming."
},
{
"reviewID": 1015208,
"hotelid": 606,
"userName": "Unanymous",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "2/2012",
"datePosted": "2/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Front Desk Staff",
"comment": "Front desk staff were not efficient nor friendly. I arrived at 4 pm only to have to wait 1/2 hour until my room was ready. The staff would not even check me in. I was told to sit and wait. I thought check-in time was 3 pm. The hotel receipt which was delivered to my room had another person's name, address, etc. printed on the back. Not good practice for confidentiality."
},
{
"reviewID": 1015281,
"hotelid": 460,
"userName": "mlustig",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Bellevue, WA, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Elegant hotel rooms. Excellent location.",
"frequencyID": 3,
"title": "Nicest Belvoir Ive Come Across",
"comment": "Just stayed at Belvoir Seattle last weekend. Belvoirs can be hit or miss, and this one was a hit out of the park. This is not a new hotel, but they apparently recently remodeled the room top to bottom, not just a re-face. I stayed in the South Tower, and the room was beautiful, clean, sparkling, elegant. They had a great selection of snacks and well stocked minifridge. Huge work desk not too cluttered with hotel stuff. The tv worked well, with lots of channels, but was a little small for the room. Had an in room safe too. I didnt really interact with the hotel staff except to check in, which was painless. I dont recall if this was a branded BPG room, but it definitely wasnt on the concierge floor. Parking was a painful $45 per day."
},
{
"reviewID": 1027200,
"hotelid": 1196,
"userName": "unhappycustomer",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Grand Rapids, MI, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "BPG membership has no advantage at this resort.",
"frequencyID": 2,
"title": "They don't care",
"comment": "I just stayed at this hotel. I had booked this hotel through BPG with points. I am a gold member. Upon check-in, there was no offer for upgrade. I understood this because the hotel was full. But I later found out that they gave their club rooms to people that booked a promo of their birth year. So people payed very little for this club room. It would have made sense to reward the BPG members and offer the traditional room for the low price. This is very irritating that they don't care what level of BPG you are."
},
{
"reviewID": 1028193,
"hotelid": 1776,
"userName": "FamilyMan",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "2/2012",
"datePosted": "2/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location with easy access to all of Philly's main sights.",
"frequencyID": 4,
"title": "Great location - but cleanliness leaves MUCH to be desired",
"comment": "My family and I came to stay here over the President's Day weekend to view the sights."
},
{
"reviewID": 1028229,
"hotelid": 196,
"userName": "Jackson13",
"overall": 5,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Boston, MA",
"arrivalMonth": "9/2011",
"datePosted": "2/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great views of the lake, river or city.",
"frequencyID": 4,
"title": "Nice Hotel with a great location",
"comment": "We stayed at this hotel while visiting Chicago on business and pleasure and had a very enjoyable stay. We particularly appreciated the early check in (we had a very early flight arrival from Boston), the excellent food and service in the Club Lounge and the Health Club / sun deck."
},
{
"reviewID": 1028727,
"hotelid": 674,
"userName": "BBweekly",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Ohio, USA",
"arrivalMonth": "Multiple",
"datePosted": "2/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel has the friendliest staff of any hotel I can remember. All are excellent!",
"frequencyID": 4,
"title": "Friendly Place to Stay",
"comment": "I stay at this hotel every week for 3 to 4 nights each stay. The staff is great - Mike at the front desk, Kelly in room service, and Erica in the Club Level lounge are all terrific and make me feel welcome every time I'm here. The rest of the front desk and Club Lounge staff is great as well. The rooms are good although the hotel overall is a little tired, but it's comfortable, friendly, and welcoming. Good gym and good parking, with easy access to the freeway, restaurants, and a mall."
}
]