[
{
"reviewID": 604915,
"hotelid": 760,
"userName": "Sharon6188",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Sarasota, FL",
"arrivalMonth": "12/2011",
"datePosted": "1/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very relaxing atmosphere.",
"frequencyID": 4,
"title": "Liked It A Lot",
"comment": "We enjoyed our stay at this hotel immensely. The staff was friendly, courteous and eager to accomodate. Steven in the Coral Crab Cafe served us breakfast and dinner and did a great job. the shuttle drivers were cordial and helpful in recommending places to go. The housekeeping staff did a thorough job cleaning the room and did so quietly. The front desk staff was very pleasant, gracious and informative. We would absolutely stay at this hotel next time we are in Key West!!"
},
{
"reviewID": 605045,
"hotelid": 1113,
"userName": "Paron67",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Unclean and in a bad location",
"frequencyID": 4,
"title": "Unacceptable",
"comment": "Throughout the years we have stayed in many Grandbourne properties. We find it hard to believe that you have not upgraded this property. We were given no recognition for being Grandbourne members. Room location and room condition were horrible."
},
{
"reviewID": 605046,
"hotelid": 421,
"userName": "MrDoc",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Montreal Canada",
"arrivalMonth": "12/2011",
"datePosted": "1/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very Big, and when full, Crowded.",
"frequencyID": 4,
"title": "Lounge Disappoints",
"comment": "The Hotel is very well situated and undergoing renovations. The Rooms are well maintained and effecient."
},
{
"reviewID": 605271,
"hotelid": 1047,
"userName": "CRBY",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location",
"frequencyID": "",
"title": "Nice staff & amenities. Just a bad room",
"comment": "I have no qualms with this hotel. The staff was friendly upon check-in and answered my questions regarding the area. The room was comfortable including the bed. My issue was my room was just not the most clean nor the most well maintained. The floor was not filthy but a better once over with a vaccum would have been nice. Walls were severely scratched and the wall paper was peeling in places. Lighting fixtures were loose. Again, nothing can be perfect but the staff still was friendly."
},
{
"reviewID": 605421,
"hotelid": 3052,
"userName": "jag1234",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Very friendly staff",
"comment": "Room not quite ready when I went to check in -- staff gave my girls free chocolate milk, brought me the keys while I was waiting. Lounge great view looking uptown. Comfortable beds as usual for Belvoir."
},
{
"reviewID": 605554,
"hotelid": 1998,
"userName": "energywhiz",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC",
"arrivalMonth": "6/2011",
"datePosted": "1/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Keep your expectations in check. Sometimes this hotel is amazing, and sometimes anything but.",
"frequencyID": 4,
"title": "Not Bad, Not Great",
"comment": "I've stayed at this hotel many times in the past year, and have a few stays booked already for this year."
},
{
"reviewID": 605588,
"hotelid": 861,
"userName": "CMJSDJ",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tucson, AZ, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "needs updating - older than it looks on the outside",
"frequencyID": 4,
"title": "Disappointing",
"comment": "Club level was closed due to holiday - certificates issued for one breakfast (two night stay)."
},
{
"reviewID": 605691,
"hotelid": 741,
"userName": "CRBY",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ohio",
"arrivalMonth": "12/2011",
"datePosted": "1/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Ease to the metro. Ask for a \"cool\" room.",
"frequencyID": 3,
"title": "The temperature in the room and hallway needs adjusted",
"comment": "Our room was extremely hot and the temperature outside was in the 40s and 50s. I set the temperature to 60 the first night and it was uncomfortable all night for both of us. The next morning, I set the temp to 50 (as low as it would go) and put the fan on high. When we got back that night, the room was cool. It was hot on the third night and we mentioned it to a manager. They opened the windows but the room got hot again during the afternoon. We checked out 1 day early because of the heat. When we pulled out of the garage, we heard through the walkie talkie to get us out asap because we were complainers. The comment was made to us during our stay that others complained about the heat as well. This is not what I expect from Belvoir."
},
{
"reviewID": 605899,
"hotelid": 664,
"userName": "pullngs09",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Springfield, IL, USA",
"arrivalMonth": "12/2012",
"datePosted": "1/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "for the location, service and food, it is a very good value, and would not hesitate to come back.",
"frequencyID": 3,
"title": "I will be back!!",
"comment": "We stayed the week between Christmas and New Years. I think they were at capacity for obvious reasons. From the time we arrived to when we departed, the staff was cheerful and rooms were cleaned daily w fresh towels, water and coffee refilled. Any requests were taken care of with a smile. That impressed me the most as I have stayed at more higher end hotels and haven't received the service"
},
{
"reviewID": 606004,
"hotelid": 315,
"userName": "GIJOE87",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NC",
"arrivalMonth": "11/2011",
"datePosted": "1/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A hotel that the public needs to be more aware of, as it is great.",
"frequencyID": "",
"title": "A very pleasant stay at the Belvoir, san Franciso",
"comment": "I was very pleasantly surprised about the location and amenities of theBelvoir Fisherman's Wharf Hotel. It was within walking distance of many restaurants, attractions and stores. The hotel itself was really nice with regards to the room, the amenities, the staff. I would definitely stay there again and would highly recommend it."
},
{
"reviewID": 606225,
"hotelid": 380,
"userName": "CRBY",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Australia",
"arrivalMonth": "12/2011",
"datePosted": "1/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel has everything that you could want. You feel like you are on holiday from the time you enter the lobby",
"frequencyID": 3,
"title": "Wonderful Holiday Experience",
"comment": "This hotel has such a special feel."
},
{
"reviewID": 606342,
"hotelid": 151,
"userName": "Paul101",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "East Rutherford, NJ, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/1/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly and helpful staff members",
"frequencyID": 2,
"title": "This hotel has helpful and friendly staff",
"comment": "Belvoir Meadowlands in East Rutherford NJ USA has staff members (particularly, at the front desk) who are helpful and friendly. Also, the Club Room is very good."
},
{
"reviewID": 606576,
"hotelid": 421,
"userName": "RJ52",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Wait until the renovations are completed before staying here.",
"frequencyID": "",
"title": "Belvoir New York - still bad for golds",
"comment": "When I checked in on Wed., I asked whether as a gold BPG member I would be able to have a renovated room. I was told that gold members did not receive any upgrade benefit at this hotel and I would receive the exact room I booked, which was an old tired exceedingly hot room on the 8th floor -didn't know I was booking this ;^} . However, if I wanted to pay for a renovated room, it would be $40/night. Whatever happened to the gold benefit of receiving an upgraded room at time of checkin if available - which one was since it was available for $40? I won't be staying here again until all of the rooms are renovated!"
},
{
"reviewID": 606608,
"hotelid": 1552,
"userName": "mm33",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fresno, CA",
"arrivalMonth": "12/2011",
"datePosted": "1/1/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The Disney package, getting your tickets and the shuttle are a big problem. Staff was not customer service oriented.",
"frequencyID": 2,
"title": "Very unorganized",
"comment": "I purchased a package deal which included Disneyland tickets. I tried to check in at about 2:45 pm, but was told I couldn't check in until 3 pm and couldn't get my Disneyland tickets until I checked in. When I checked in at 3 pm one of my two rooms was not ready. I said, that's OK, we can put all our luggage in the 1st room, go to Disneyland and then check into the 2nd room when we get back. I was told I couldn't have the Disneyland tickets until the 2nd room was ready. I complained and was finally given the tickets. When we returned, we got the 2nd room. My daughter was going to take a shower and let us know the bathroom had no towels. It took about 15 minutes to get towels to our room. The shuttle to Disneyland is overcrowded and you are likely to have to wait to get back to the hotel. On one trip in to Disneyland the shuttle driver informed us he as not going back to Disneyland and we had to wait another 1/2 hour past the scheduled time. The rooms were fine, but the service and organization were not. It was like the hotel had just opened that day and they were working out the bugs. Problem is, it wasn't the first day."
},
{
"reviewID": 606703,
"hotelid": 350,
"userName": "RnJcouple",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tacoma, WA",
"arrivalMonth": "12/2011",
"datePosted": "1/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Bring money!",
"frequencyID": 4,
"title": "Sins of omission",
"comment": "The staff failed to tell meal was included. Also the view nothing like the web site. Overall, nice, relaxing and welcoming. Thanks!"
},
{
"reviewID": 607026,
"hotelid": 3616,
"userName": "SueG",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New Haven, CT",
"arrivalMonth": "12/2011",
"datePosted": "1/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great location - near stamford town center, and the train station for quick trip into NYC.",
"frequencyID": 3,
"title": "pleasantly surprised",
"comment": "We were pleasantly surprised at the value and extras at this hotel. the front desk staff was excellent, efficient and very knowledgable about the area. They were able to make recos for dinner locations and the hotel offered a free shuttle for us which dropped us off on Bedford Street and picked us up several hours later all at no charge to us. The shuttle driver was very friendly and really enjoyed his job. The breakfast buffet was great. We will definitley be returning to this hotel again - it was a great value and the staff really went out of their way to meet all our needs."
},
{
"reviewID": 607082,
"hotelid": 1995,
"userName": "AdamF",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hicksville, NY",
"arrivalMonth": "12/2011",
"datePosted": "1/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Convenient location, but don't expect a clean, modern look until they go through a renovation. And by all means, lock your valuables in the safe.",
"frequencyID": 3,
"title": "Needs a Facelift and Better Security",
"comment": "I stayed with my family on the way home from visiting family with a quick detour to Hershey. My BPG status was acknowledged and I received a room upgrade at check-in. Things I observed: 1. there was no hotel key card required to enter through the rear hotel entrance; 2. one of the washcloths in our bathroom had some old stain that didn't bleach out; 3. children under 16 are not allowed into the BPG club room, which is annoying for those members traveling with families; to be fair, they did offer a voucher for breakfast at the restaurant, but still odd as no other hotel has refused entry to the club room for children. Perhaps most concerning, though, was the knock on the door in the morning from some middle-aged women claiming to be housekeeping and holding what looked like a key card (a master perhaps) while still wearing a coat and carrying a handbag. I can't say that made me feel all that safe, and though I reported it to the front desk, they never called back to report on what they found."
},
{
"reviewID": 607089,
"hotelid": 3205,
"userName": "SteveA",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location but needs work",
"frequencyID": 3,
"title": "I wanted to like it, but .......",
"comment": "Great location -- right at the 16th street mall and we were upgraded to a beautiful suite (platinum on an award stay). Great health club in the tower."
},
{
"reviewID": 607802,
"hotelid": 468,
"userName": "BobSam",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Charges for parking and internet are not included in room rate.",
"frequencyID": "",
"title": "Decent value for money",
"comment": "Positives: Great access to disney parks - the shuttle service was very good, access to park early hours worked out extremely well. Outdoor pool was very nice - had a water slide and 3 different pools."
},
{
"reviewID": 607837,
"hotelid": 3054,
"userName": "Snooters2",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida",
"arrivalMonth": "12/2011",
"datePosted": "1/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Exceptional concierge buffet",
"comment": "All of the staff were extremely helpful. The food on the concierge floor was displayed perfectly and the variety of food available was really impressive. BPG members will be well taken care of."
},
{
"reviewID": 607951,
"hotelid": 1564,
"userName": "Martin12",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/2/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Overnight Parking charge",
"frequencyID": 4,
"title": "Not what I expected",
"comment": "I went to this hotel for a romantic New Years Eve getaway with my fiance and was utterly dissappointed. We frequently stay at another Belvoir hotel but wanted to try this one out for the special occassion thinking it would be nicer. To begin they did not give us a suite upgrade which is required at all Belvoir hotels because I am a platinum member. They said we could still use the Club suite so I thought ok I will deal with it. From the time we got off of the elevator we smelled a horrible musk smell and the hallway looked more like a motel than a nice hotel. The top problem was that we were obviously on a floor with all dogs. For starters I did not know dogs were even allowed in the hotel! We had constant barking all night long and morning! So much for my romantic getaway... The bathroom needed to be remolded terribly bad and the most disgusting part of the room was the nasty floor. The carpet was soiled, stained and spotted so bad that I did not dare take off my shoes while walking around. I wanted to cry! I will never stay at this hotel again it was the worst New Year's Eve ever!"
},
{
"reviewID": 608149,
"hotelid": 315,
"userName": "Dan123",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California",
"arrivalMonth": "12/2011",
"datePosted": "1/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is excellent",
"frequencyID": 4,
"title": "Good Location, Parking Issues",
"comment": "Hotel convenient, and staff was excellent."
},
{
"reviewID": 608545,
"hotelid": 1784,
"userName": "Jones3285",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great room for the price",
"comment": "Not exactly sure why all the earlier negative reviews. Was a little hesitant to stay here for that reason but glad my wife and I did. Everyone was extremely helpful from the moment we checked in. Complimentary shuttle because of the location to Sundance was quick. Starbucks made a mistake on my wife's coffee and the hotel ran another to the room within 5 minutes. No train noise in the south tower although my friend reported a little in the north. It was as quality a stay as I have had in a Grandbourne property."
},
{
"reviewID": 609087,
"hotelid": 1726,
"userName": "ilv2travel",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dunn, NC, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/2/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff",
"frequencyID": 2,
"title": "Our \"Go To\" Hotel in Myrtle Beach",
"comment": "We stay at this hotel 2-3 times a year. We enjoy that it is NOT on the beach but has a good view of the downtown area (including the new SkyWheel). The hotel almost always upgrades us (without being asked) to the club floor. The breakfast in the club lounge and evening snacks are OK. Could be better and could be worse. The attendant wasn't always in the club but came when called. On our last trip a problem with the sink drain was fixed quickly and well. Staff is friendly and helpful. We'll go back probably next fall. We DON'T go to MB in the summer. Too hot and too many people."
},
{
"reviewID": 609684,
"hotelid": 3620,
"userName": "PatrickArizona",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Everything!",
"frequencyID": 4,
"title": "Simply Awesome!",
"comment": "I stayed here prior to a cruise with my Mom! The hotel was great from check-in to check-out! The Managers of every Grandbourne Hotel should work here and take that knowledge back with them to their own hotel!"
},
{
"reviewID": 609745,
"hotelid": 344,
"userName": "Kenny",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Great Customer Service",
"frequencyID": 3,
"title": "This Hotel is Great",
"comment": "We want to say thank you to all the staffs at the Belvoir Gateway who were working so hard this weekend. It was so great to see a smile when being greeted no matter what time it was. We stay only at the Belvoir Gateway when we are in Los Angeles. This hotel meet our expectation as what a home away from home should be. It's clean and organized. Happy New Year Belvoir Gateway LAX Staff."
},
{
"reviewID": 610028,
"hotelid": 914,
"userName": "TheEmu",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Fort Lauderdale, FL, USA",
"arrivalMonth": "4/2011",
"datePosted": "1/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "What an escape!",
"comment": "I would live here if I could. The hotel owns the beach which looks like it's 100 acres! The rooms are wonderful, and don't get me started about the fine-dining restaurant Rusty's Bistro. Mouth-watering food every night. The manager (Darla, I think?) couldn't be more accomodating and friendly."
},
{
"reviewID": 613250,
"hotelid": 756,
"userName": "OftTravels",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff here is the best.",
"frequencyID": 4,
"title": "Great Staff",
"comment": "The location, staff, and rooms are very nice. The BPG channel on the TV boasts a $2billion investment in their hotels. They need to update the elevators and plumbing in this building."
},
{
"reviewID": 613479,
"hotelid": 353,
"userName": "ZMan",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Nashville, TN, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor Service - DO NOT pay for Club Level - not worth it, at all.",
"frequencyID": 2,
"title": "Club Level Way, Way below expectations",
"comment": "I paid $30 extra to get a room on Club Level for my family. The breakfast was complete chaos - overcrowded, huge lines, and no staff for a sustained 30 minutes with no attendant, no refill of food, no plates, and lots of unhappy people."
},
{
"reviewID": 613590,
"hotelid": 1291,
"userName": "dck01",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas TX",
"arrivalMonth": "12/2011",
"datePosted": "1/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The lobby",
"frequencyID": 4,
"title": "A classy classic",
"comment": "The Gunter is an historic hotel that lives up to expectations and reputation. Beautiful on the inside. Our room was up-to-date, spacious, clean and comfortable. Great rate and value for the price. -- DCK"
},
{
"reviewID": 613754,
"hotelid": 127,
"userName": "3/15/2012",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2012",
"datePosted": "1/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Nice features, no bar",
"comment": "This hotel was really nice overall. The location is a lot quieter than the main hotel and the views are amazing."
},
{
"reviewID": 613783,
"hotelid": 3054,
"userName": "MelloChatt",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chattanooga",
"arrivalMonth": "1/2012",
"datePosted": "1/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is excellent",
"frequencyID": 2,
"title": "Great Staff",
"comment": "I have family in town and have stayed here 7 or 8 times in the last year or so. Every time the staff has been extremely friendly, upgraded me to a suite, made sure I have club access or breakfast coupons, responded to requests immediately, etc. This is an old hotel, so the rooms are nothing special, but comfortable and in my experience quiet. The location is excellent - you can walk to the major downtown Indy attractions. I've walked to the monuments and the Pacers game from here, as well as multiple restaurants. The club is above average. Parking is convenient. As a platinum I could go elsewhere but I like this place and keep coming back."
},
{
"reviewID": 614020,
"hotelid": 127,
"userName": "Marie11",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Parking is in a dirt lot (and costs $22).",
"frequencyID": "",
"title": "Highly Disapointing",
"comment": "I was incredibly disappointed with my stay. While the room was nice and clean there were two large issues that I felt were not up to the standards of a Belvoir Hotel."
},
{
"reviewID": 614055,
"hotelid": 1021,
"userName": "Michigan",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jupiter, FL, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If something is not right with your room, ASK they will fix it.",
"frequencyID": 4,
"title": "Great Hotel For Any Tampa Stay",
"comment": "Our first impression of the hotel held true throughtout our 3 night stay. The lobby and atruim were very pleasant to look at and relax in. We were at this hotel from 12/31/11until 1/3/12. The rooms were clean, comfortable and updated. The beds were comfortable and we slept very well. Considering one of the nights was New Year's Eve and we had many band students in the hotel, it was still quiet and comfortable. Kudos to the Band kids. Very well behaved young people!! Eat in St. James Restuarant, the food is very good and the prices are not typical of hotel of this caliber. Smoked Salmon Egss Benedict YUM!!!!!!"
},
{
"reviewID": 614073,
"hotelid": 1725,
"userName": "Jackie72",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tulsa, OK",
"arrivalMonth": "12/2011",
"datePosted": "1/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect a staff catering to your needs.",
"frequencyID": 4,
"title": "Expected More",
"comment": "We had a lot of problems sorting out room issues with the staff. Although polite enough to discuss with, the overall experience was not something I would want to repeat."
},
{
"reviewID": 614127,
"hotelid": 914,
"userName": "Cari2011",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "London, ON, Canada",
"arrivalMonth": "12/2011",
"datePosted": "1/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "peaceful and quiet - not in the thick of party. Huge big beach.",
"frequencyID": 2,
"title": "Belvoir Sand Key",
"comment": "We were absolutely thrilled with the Sand Key from the moment Daniel and I arrived. The staff, without exception, were attentive, helpful, cheerful and delightful to deal with."
},
{
"reviewID": 614891,
"hotelid": 353,
"userName": "Babs9132",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": "",
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Louisiana, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Bad service",
"frequencyID": 3,
"title": "Rudest Grandbournes property Ive been to.",
"comment": "As a BPG gold member Ive been to quite a bit of properties around the country. This hotel by far has the ABSOLUTE rudest staff you could imagine. I'm talking top to bottom, from the check-in staff-who told me at 1230 my room should be ready shortly, then told my wife at 3 that the room wasnt ready,only to reverse course and give us a key to a room, to the CLUB Lounge, to the the Pelican Bar- bartenders to the, Concierge-Who, when I asked for a Restaurant phone number, I was told \"you can look it up.\" I was absolutley baffled."
},
{
"reviewID": 614898,
"hotelid": 1391,
"userName": "Yogi",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Illinois, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/3/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Fine food and golf - below average courtesy and hospitality.",
"frequencyID": 4,
"title": "Fine food and Golf - absent courtesy and hospitality",
"comment": "First, the good - the food at the restaurants - even the grill at the adjacent golf courses is terrific."
},
{
"reviewID": 615069,
"hotelid": 1391,
"userName": "snooter121",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Indianapolis, IN",
"arrivalMonth": "12/2011",
"datePosted": "1/3/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Decent, Enjoyable Place, Needs Minor Improvements",
"comment": "Overall, I had a decent stay at the Wild Horse Pass Resort. Most of the staff were very friendly and helpful. We did have to switch rooms due to a loud noise in the bathroom pipes, but that happens from time to time. My major concern is with the shuttles and transportations they offered on the resort. They have a boat that takes you to the Rawhide location, however it is controlled by an independent party. The staff failed to tell me how unreliable the boat was and I unfortunately had to wait over an hour for a boat that never appeared at their resort. None of the front desk seemed to really care about my misfortune. Luckily, a manager there was very concerned and offered a listening ear. The restaurants were great and the facility offers a peaceful vibe. The pools were nice to have even though the jacuzzi could have been warmer in temperature. The business center had plenty of workstations to use from. My only other minor concerns are the location of the fitness center (it appeared there's a charge to use it???) and no vending machines for a late night soda. Rather to pay $2.50 for a glass of coke, we decided to drive into town and get a 99 cent 2 liter."
},
{
"reviewID": 615464,
"hotelid": 1569,
"userName": "tweetie416",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Garden Grove, CA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Get parking pass inside so you don't have to pay for self parking hourly.",
"frequencyID": 3,
"title": "great hotel and friendly workers",
"comment": "I booked this hotel for an event at the Anaheim convention Center. Usually you aren't supposed to check in until 4PM but when I called them at 1PM the room was free and I was able to check in earlier."
},
{
"reviewID": 615653,
"hotelid": 430,
"userName": "mcmbam",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "York, ME",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Great Location & Comfort",
"comment": "This hotel is in the best location for Boston - amidst exciting Back Bay, and it provides excellent service, comfortable rooms, and responsive staff. We return to this hotel quite often - it is our first choice in the Boston area - this time we had a problem with the shower not working. A quick phone call to guest service yielded a very competent mechanic who promptly fixed the problem. My gold BPG status afforded us an upgrade and late checkout, which were wonderful for New Year's weekend."
},
{
"reviewID": 615824,
"hotelid": 1282,
"userName": "FoxRunner",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Exceeded Expectations",
"comment": "This hotel is in an ideal Iowa City location. And while that alone would make it a solid choice, it was the facility itself that was perfect for our group. It was very clean and the staff was excellent. We will be back and hopefully soon."
},
{
"reviewID": 615833,
"hotelid": 421,
"userName": "Ed123",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do NOT have a room near the service door and when the hotel says they will do somethings specific to make your stay nice, they won't",
"frequencyID": 4,
"title": "Fell Very Short of Expectations",
"comment": "Being a long BPG member, my expectatinos are only as high as other BPG properties have made them. The Belvoir NY Toweers and Hotel fell very short to fullfilling any of the promises they said they would do when making a reservations. Very disappointed. Being my first time at this property, it may very well be my last."
},
{
"reviewID": 615844,
"hotelid": 989,
"userName": "Anonymous",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Springfield, MA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Disappointed",
"comment": "I was disappointed that there wasn't parking available at the hotel. We had to park across the street and walk over. Not easy to do when carrying several bags. The front desk staff was rude and not very helpful. They could not tell me where the ice machine was on my floor. I stayed in the presidential suite and they also could not provide directions on how to get to the breakfast room on the 12th floor."
},
{
"reviewID": 615851,
"hotelid": 1021,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Great experience",
"comment": "We were very impressed overall with this hotel, from the beautiful lobby atrium to the helpful and courteous staff. Room was very clean, spacious and comfortable. We would recommend this hotel highly to anyone staying in the Tampa area."
},
{
"reviewID": 615855,
"hotelid": 430,
"userName": "PTPAAMBUZZ",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Just Rennovated everything is new made stay awesome",
"frequencyID": 3,
"title": "Great New Year",
"comment": "Family wanted to do something different for New Year's and we choose here. We made the right choice. Room was great staff was super and all facilities were awesome."
},
{
"reviewID": 615926,
"hotelid": 421,
"userName": "JohnJoe",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Newfoundland and Labrador, Canada",
"arrivalMonth": "8/2011",
"datePosted": "1/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Doesn't recognize BPG Platinum status",
"frequencyID": 4,
"title": "No BPG Recognition At This Hotel",
"comment": "For my very first business trip to New York City, I I decided to choose this property based on my Platinum BPG status and the benefits that accompany that status."
},
{
"reviewID": 615956,
"hotelid": 468,
"userName": "mark2012",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This hotel is very dated and a 30 minute bus ride to Magic Kingdom.",
"frequencyID": 4,
"title": "A complete disappointment",
"comment": "This hotel needs a complete remodel, which appears to be getting started now. The rooms are dated and furnishings are not comfortable. We only stayed for 3 days and the house keeping staff woke us up everyday by 8:00 to ask if we were checking out or if they could clean the room. The restaurants are decent but nothing great. Also, this hotel is a 30 minute bus ride to Magic Kingdom... it's technically on Disney property but there are a lot of places that are closer. If you are going to Epcot the water taxi is great and only a short 10 minute ride."
},
{
"reviewID": 615974,
"hotelid": 2019,
"userName": "shannon",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Nice hotel",
"comment": "This hotel was really nice and the rooms were great. The one complaint I had was that someone had vomitted in the hallway around 9:00 pm and we called the front desk and told them. Two gentlemen came and poured powder on it and swept it up a little bit, but that was it. The pile of powder and chunks remained in the hallway even when I left the hotel at noon the next day. The smell was horrific all night and the following day. My daughter ended up getting the 24 hr flu and so did my sister in law. I would assume that it was from constantly breathing in odor from the vomit that was not cleaned up in the hallway."
},
{
"reviewID": 615991,
"hotelid": 1138,
"userName": "bkallo",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Belvoir Sonoma",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Not the BPG I Know",
"comment": "When I checked in I was given a room on the first floor directly next to an elevator. I stay at Grandbourne hotels fairly often so I do not understand why the person working gave me this room. This turned into a disaster as this was the loudest room (on NYE especially so). I asked to transfer rooms but was told that there was no availablility. When my fiancee and I were headed to dinner there were a group of teenagers were in front of the main entrance smoking marijuana - our cab driver told the front desk who didnt seem to care. On top of all of that, the internet connection and television was terrible - spotty at best. This stay makes me question why I go out of my way in business travel to stay at Grandbourne properties."
},
{
"reviewID": 616006,
"hotelid": 196,
"userName": "SB76",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is within walking distance to Navy Pier and north Michigan Avenue.",
"frequencyID": 1,
"title": "New Years Eve stay",
"comment": "Great place and resasonable rate for NYE stay if you want to walk to Navy Pier and see the fireworks at midnight. Access to North Michigan Avenue is excellent. If you want a quiet hotel though, this is not the place. The room walls are thin. As a Grandbourne Preferred guest I was treated well. I had to change my reservation at the last minute due to a booking error on my part and the front desk resolved it. The concierge changed my dinner reservation allowing my wife and I a later seating so we could see the fireworks from our dinner table. It was a memorable stay."
},
{
"reviewID": 616034,
"hotelid": 430,
"userName": "Realtor",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cape Cod",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Great locale, don't book connecting room!",
"comment": "Belvoir Boston Copley is in a great location in the city, attached to the Hynes Convention Center and in Coply Square. Check in was a breeze and we were assigned Room 2456 in the South Tower, a corner king. Typical comfortable Belvoir room, great view on the Grandbournes Floor. Our only issue started at 2:00 AM when our neighbors in 2457 returned. Being a connecting room, literally every sound could be heard. Being a holiday weekend I understand the revelry, but the lack of sound deadening between the rooms was unacceptable for a Belvoir."
},
{
"reviewID": 616062,
"hotelid": 3205,
"userName": "vlbunny27",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Aurora, CO, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great downtown location!",
"frequencyID": 3,
"title": "Great location!",
"comment": "This hotel is perfectly, centrally located downtown. We spent New Year's Eve there and were able to get everywhere we wanted to go either by the free mall shuttle or on foot without having to walk far at all. Like most all Grandbourne properties, this Belvoir did not disappoint. We stayed in the Towers which is a much older building an though the rooms were spacious enough and well decorated, you could still feel the sense of an older city building. Overall I loved the location, pool area and as always the professional and helpful staff. I will go back again soon."
},
{
"reviewID": 616082,
"hotelid": 95,
"userName": "FiGirl",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Des Moines, IA, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service",
"frequencyID": 3,
"title": "Above our expectations!",
"comment": "I booked our room rather last minute for NYE and was not expecting a very nice room nor very good service on such a busy date but WOW!! From the moment we checked in until we had to leave we were amazed at how beautiful the hotel is, how great our room was and more than anything how wonderful the employees were! I have never had a better experience and they were at capacity! We truly can't wait to come back and I hope when we do that we get to see Monique in the 18th floor club again! She provided the most pleasant experience ever and I know that she is the most valuable person to your organization!"
},
{
"reviewID": 616101,
"hotelid": 994,
"userName": "farinc",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Arlington, VA, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff are very professional and caring.",
"frequencyID": 4,
"title": "Holiday Stay",
"comment": "I've stayed here a number of times. And although the hotel staff is wonderful, there were some shortcomings that could have been prevented. (1) I stayed in a suite, which I would never do again. Why? Because all the suites, I was told, are next to the elevator. And to make things worse, the bedroom is located adjacent to the elevator shaft. And worse yet, the bed's headboard abuts the elevator shaft wall so all you hear is the elevator going up and down until the wee hours of the morning. So if you are a light sleeper, you can forget about getting a good night's sleep. (2) The sofa in the suite is worn out, it's too deep and there are no pillows to rest against, making the sofa virtually impossible to really use comfortably. (3) the remote for the TV in the living room wouldn't work; had to request a new one and it took several attempts for housekeeping to bring one that would work. (4) I was given access to the lounge on the 16th floor, I assume because of my Gold Preferred Status. And on a few visits, the food wasn't being replenished and it required me having to call the front desk and being told to go to the restaurant for breakfast, albeit complimentary. (5) New Year's Eve was a debacle in the making. It was like a university's dormitory with all the noise that lasted until about 3am with kids being allowed to run up and down the hallways yelling at each other, doors repeatedly being slammed, etc. I called the front desk about it, they were sympathetic but obviously didn't have the ability to stop it. (6) then there was the couple in the adjacent room (locked door connecting our two rooms) who decided that everyone needed to hear them having relations at 2am with the woman reciting lines from a cheap adult movie for about 30 minutes. I'm only grateful that my 14 year old daughter wasn't staying with me at the time."
},
{
"reviewID": 616170,
"hotelid": 3052,
"userName": "Djcal",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": 1,
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Ohio",
"arrivalMonth": "8/2011",
"datePosted": "1/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Poor Service",
"frequencyID": 3,
"title": "Poor Service",
"comment": "Very disappointed in this hotel, they refused to refund us for our stay when we had to cancel due to Hurricane Irene. Poor leadership and awful customer service seem to be typical of this independently owned Belvoir."
},
{
"reviewID": 616315,
"hotelid": 1784,
"userName": "JRHARRIS",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Read the reviews",
"frequencyID": 3,
"title": "New Years Eve disappointment",
"comment": "We live locally, but were enjoying a new years eve wedding downtown and decided to stay downtown to avoid driving and to have a little time to ourselves. Being a loyal BPG member and having had many enjoyable experiences at Grandbourne properties around the world, we choose the Belvoir and I was able to use BPG points...even better. I immediately was concerned as I checked in and had a very rude valet person. Whatever...it's new years eve and I am sure this young person does not want to be working, the staff that checked me in was very nice and even mentioned they upgraded me. When I arrived at my room there were two men that appeared to be replacing a television that was missing from the wall. I was just dropping off my bags and they assured me that they needed to get some brackets and would get a tv to hook up. We returned to the hotel late that night and I noticed a few things...one NO TV..two a mess around where there should be a tv.....and three NO note explaining why there is no tv. I called the front desk and got answer after many rings. What kind of upgrade is this? Wife and I were looking very forward to a little room service in the morning and a little TV....not something you ever get with little ones at home. I know this i seems small, the room was relatively clean outside of the mess from the people that were supposed to put the tv, the bed was not the sweet sleeper that they mentioned on the website when i signed up(another disappointment and misleading advertisement). We stayed here to expect Grandbourne quality (I have stayed in over 100 Grandbournes around the world) and this is not what was delivered. I am actually very disappointed I was charged for not getting what I signed up for. There are many great hotels in downtown fort worth and at least in this experience this did not live up to one of them."
},
{
"reviewID": 616415,
"hotelid": 48,
"userName": "StopOver",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Rogersville, TN 37857, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Above My Expectations",
"comment": "I was pleasantly surprised when I arrived at this location. It was just a stop over on my way to south Florida. It is was a good deal for the money and I travel with a small pet so I was glad to find a hotel that had reasonable rates and still a clean nice hotel. The staff was great and the room was very clean and comfortable. I stayed on the club level and the accomadation for breakfast were closed due to the holiday. I was given a voucher for the restuarant downstairs. No complaints from me and I would definitely stay here again"
},
{
"reviewID": 616418,
"hotelid": 198,
"userName": "Norm",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Louisville, KY",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Parking is convenient and free!!!!!!!",
"frequencyID": 2,
"title": "Music City Belvoir a Hit",
"comment": "From the moment I checked in, I found the staff, accomodations, restaurants all outstanding."
},
{
"reviewID": 616449,
"hotelid": 5611,
"userName": "canucks1211",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Saskatoon, SK, Canada",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "cleaniness",
"frequencyID": 4,
"title": "the hotel needs better management",
"comment": "Very disappointed with the hotel."
},
{
"reviewID": 616494,
"hotelid": 1582,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "12/2012",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff,",
"frequencyID": 4,
"title": "Great Staff, a little dated creature comforts",
"comment": "Treated wonderfully by the staff. Clifton was phenomenal."
},
{
"reviewID": 616646,
"hotelid": 942,
"userName": "traveloftenviaBPG",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "California, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "do not use their recommended taxi company universal",
"frequencyID": 2,
"title": "convenient to charlotte airport",
"comment": "shuttle was slow to pick up at airport and you must be aware that it runs on the half-hour SHARP on the return back to airport ."
},
{
"reviewID": 616667,
"hotelid": 1959,
"userName": "JMYH",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Ladera Ranch, CA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Convenient and relaxing",
"comment": "Great location (to downtown La Jolla or beach), quiet and peaceful. Room was nicely designed as was property. A great find."
},
{
"reviewID": 616714,
"hotelid": 430,
"userName": "rkhillyer",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Washington, NJ 07882, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location, easy transportation using Amtrak and the \"T\".",
"frequencyID": 2,
"title": "Nice stay,nice location!",
"comment": "Just got back from staying At the Sheaton Boston from 12/29 - 1/1/12. Had a club room suite which was very nice overlooking the Charles river.Only issue was that we were charged $12.95 per day for internet service which is susposed to be complimentary in the club rooms. Front desk person said she was going to take it off my bill(which hasn't happened). Also, it would be beneficial if there was some sort of humidifer system in the rooms. The forced hot air dries out your system. In the morning you feel as if you have a mouth/noseful of dried concrete."
},
{
"reviewID": 616766,
"hotelid": 421,
"userName": "Morgan22",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Montebello, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beware of rude staff.",
"frequencyID": 4,
"title": "Great Location, Unprofessional Staff",
"comment": "The location for this hotel cannot be beat for leisure and business travelers. Close to everything. The staff is not very professional and I was a bit surprised that they don't offer much recognition for being a Platinum member. I had to wait for my room for several hours even though I requested an early check in. I was not upgraded as the benefits suggest. I witnessed a cleaning lady tell off a manager in the club lounge in public. I was rudly stopped in the club lounge by the hostess who accused me of trying to sneak in more people without paying."
},
{
"reviewID": 616806,
"hotelid": 177,
"userName": "Ziggy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Arizona",
"arrivalMonth": "12/2012",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Gold Lounge now in Play !",
"frequencyID": 4,
"title": "Great Property",
"comment": "This place has really kicked it up a Notch ! They have spent money to make this is very Nice resort like property - Kuddos on adding the Gold Lounge --- we stay at this property alot as we have a Daughter in Tucson ......"
},
{
"reviewID": 617002,
"hotelid": 1798,
"userName": "Disappointed2012",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This location is difficult to reach if you are coming on I-10 headed east.",
"frequencyID": 2,
"title": "Disappointed",
"comment": "Unfortunately, this hotel's service was below my expectations: We had 4 adults staying on the club level for 3 nights. The two days housekeeping cleaned the rooms, they only left towel sets for 2 people. On one particular evening, we called down for additional towels and never received them that evening. We had the continental breakfast service: Around 9am when we went to the continental breakfast area, the trash can was overflowing, there were not plates to place pastries on, there was no more coffee, milk or creamer. I was very disappointed in my stay and will not be returning any time soon."
},
{
"reviewID": 617270,
"hotelid": 1021,
"userName": "yanoale07",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Miami, FL, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The beds are very comfortable.",
"frequencyID": 2,
"title": "NOT ALL STAFF IS HELPFUL",
"comment": "The overall stay was good and I am a Happy Grandbourne member. Only issue is that I was not acknowledged at the time of check in as a Grandbourne member and it seemed to bother the employee that I requested my upgrade and confirmed my free internet. I did not feel welcomed at all. I also left an item in the room and when I called the hotel to notify them, I was advised that nothing could be done because the housekeeping manager was gone for the day and the hotel manager was too."
},
{
"reviewID": 617291,
"hotelid": 636,
"userName": "Marie9",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2012",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The Club Level amenities",
"frequencyID": 4,
"title": "Love the Club Lounge",
"comment": "We really loved staying on the Club Floor. This was our first time staying at the Belvoir Harborside. Vivien was great. Friendly & personable. Inky was our housekeeper. What a really nice girl. Eager to please."
},
{
"reviewID": 617402,
"hotelid": 344,
"userName": "rettraveler",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Valet Parking",
"comment": "Personnel were very attentive. Rooms were very nice and clean."
},
{
"reviewID": 617416,
"hotelid": 1719,
"userName": "Hennsc",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Carlsbad, CA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Call aheard to make sure your room is ready!",
"frequencyID": 2,
"title": "New Years Eve",
"comment": "The check in process was below standard. We arrived at 3:45 for a 4:00 check in. We were told our room wasn't ready yet and it would be around 20 minutes. It ended up being two hours later and that was after us having to check back repeatedly. Very young, poorly trained staff!"
},
{
"reviewID": 617590,
"hotelid": 115,
"userName": "Bamajamn",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alabama, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "All was fine",
"comment": "Had a great rate so wasn't expecting the world, but...the room was clean and comfortable. The staff was very friendly. Nothing really in the area, but has a decent sports bar with decent food. Would defiantly stay he again."
},
{
"reviewID": 617720,
"hotelid": 1569,
"userName": "Dan604",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Vancouver, BC",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great club floor",
"frequencyID": 3,
"title": "Amazing Resort",
"comment": "Definitely the place to stay while in Anaheim. Great location to Disneyland as well as to other restaurants in the area. One of the best Club Floor Lounge experiences I have had. The staff was always friendly and helpful while providing a phenomenal breakfast and afternoon snacks. Worth every penny to upgrade to a club floor suite!"
},
{
"reviewID": 617800,
"hotelid": 115,
"userName": "RTR205",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tuscaloosa, AL, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Hotel was ok",
"comment": "Stayed New Year's Eve. Arrived around 7 to be told valet was full and that I would have to park my own car. Our tv only got 6 channels and 4 of those were hotel channels. Told the lady at check out about it and it was \"passed on"
},
{
"reviewID": 617947,
"hotelid": 868,
"userName": "JOEYNUMB",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Staten Island, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional service",
"frequencyID": 1,
"title": "Awesome package!",
"comment": "This was not only our 1st time attending the NYE party, but also our 1st time staying @ a Belvoir property. I was a little nervous since we did not know anyone there or had not known of anyone that had been there b4, but the flyer for the party sounded like the best party and room package for NYE, and it definately was! We were so pleased with everything from the appearance of the hotel to how easy checking in and out was! The food was great, the front desk service was exceptional, and the room was as perfect as it looked on the flyer. We had the best time at the NYE party that we've ever had and we didn't know a soul there! Not only are we looking foward to doing it again next year, but while we were there we sat down with a hotel consultant and discussed possibly having our wedding reception there in 2013! We are your two newest biggest fans of the Mahwah Belvoir, thank you so much for ending 2011 and starting 2012 with as much joy and happiness as possible!"
},
{
"reviewID": 618080,
"hotelid": 674,
"userName": "NScott",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Long Island, New York, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Fitness Center/Pool",
"frequencyID": 3,
"title": "Great overall value",
"comment": "I've stayed at this hotel more than 2 dozen times. There's always that 'welcome home' feeling when I arrive. The service is fantastic. The staff really cares about providing a memorable experience."
},
{
"reviewID": 618088,
"hotelid": 83,
"userName": "trip66",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Ok but needs improvement",
"comment": "Staff at the hotel were courteous, the size of the room is standard but the t&b is a bit tight. One major complaint is their aircon. Especially during the wee hours of the morning, we stayed their for 2 nights, both nights my wife and I woke up because the aircon is simply not enough to cool the room. Maybe that is the reason why they have a small fan in the closet. I have also seen a similar complaint from another site. Hopefully they would address that. The best feature for us is the proximity of the hotel to Universal studio. Also adding a ref to the room would definitely help since these stuff are standard anyways in any hotel."
},
{
"reviewID": 618150,
"hotelid": 166,
"userName": "DGBLanghorne",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Philadelphia Suburbs",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 1,
"title": "Great New Year's Eve",
"comment": "This was the second year in a row that we stayed here for New Year's Eve; we wanted to see the fireworks."
},
{
"reviewID": 618156,
"hotelid": 344,
"userName": "phoenix2",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/4/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you are a light sleeper bring earplugs.",
"frequencyID": 2,
"title": "Nice stay",
"comment": "The staff was very helpful and pleasant. I was concerned about noise in the airport area, but that was not an issue. Even in a suite however the next door rooms on both sides could be clearly heard in conversation. I wish they had real glassware, but they did bring us some to use instead of plastic when we asked. Minimal electric outlets were the only other issue. The room was a nice size and the view was pleasant, the furnishings were fine also. We found it a convenient drive to various parts of town."
},
{
"reviewID": 618207,
"hotelid": 353,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Avoid days the Saints Play",
"frequencyID": 2,
"title": "sugar bowl 2012",
"comment": "Rooms were booked with a tour group for the Sugar Bowl."
},
{
"reviewID": 618651,
"hotelid": 158,
"userName": "fanusc11",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "NY",
"arrivalMonth": "1/2012",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Service is above and beyond the call of duty",
"frequencyID": 2,
"title": "Excellent Service",
"comment": "Excellent Club Level Service and staff are more than friendly with any potential issue or problem one may have."
},
{
"reviewID": 618666,
"hotelid": 205,
"userName": "Ben2012",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Hong Kong",
"arrivalMonth": "11/2011",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Walking distance to the airport terminals",
"frequencyID": 4,
"title": "Good location",
"comment": "Especially for travelers who are transiting or need easy access to the airport. This is one of the better airport hotels I've stayed at."
},
{
"reviewID": 618749,
"hotelid": 1776,
"userName": "sohopro",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Bloomsburg, PA",
"arrivalMonth": "1/2012",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Staff is exceptional.",
"frequencyID": 1,
"title": "Exceptional service",
"comment": "Every single staff member was exceptionally gracious and helpful. Front desk employee was thoughtful enough to give us a room with a spectacular view of downtown. Room was very clean and the bed very comfortable.Breakfast buffet was excellent. My kids loved the indoor pool. Overall our experience could not have been better."
},
{
"reviewID": 618792,
"hotelid": 94,
"userName": "sgb121266",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "PA",
"arrivalMonth": "12/2011",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Stay",
"comment": "The rooms/suites are great and the staff was wonderful."
},
{
"reviewID": 618977,
"hotelid": 353,
"userName": "NOTourist",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect to be treated like a human being.",
"frequencyID": 1,
"title": "Terrible customer service",
"comment": "I attempted to order room service at this hotel and had one of the worst customer service experiences I have ever encountered. We were told room service would take around an hour to arrive. One hour later we call back to check the status of the order and are told they don't send orders up to the rooms until they have 8 orders to take and it should just be a few more minutes. Twenty minutes later I call back and I am told that it is on the elevator right now. Twenty minutes later I walk down to the lobby to find out what the hold up is. The front desk calls room service to inquire and the person on the phone HANGS UP on the front desk clerk. She is embarassed and I ask her if she just got hung up on by another employee and she embarassingly agrees. She apologizes profusely for the room service clerks terrible behavior, but it's too late at this point. If they treat their coworkers like this don't expect you to get anything better. Needless to say the room service was cancelled. The room itself was sub par. The end table was broken on one corner. The bathroom had visible stains in the tub."
},
{
"reviewID": 619199,
"hotelid": 1582,
"userName": "CRBY",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fort Lauderdale, FL, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Enjoyable",
"frequencyID": 1,
"title": "Thanks",
"comment": "Finally, a nice hotel that's really pet friendly. I was traveling with a Golden Retriever, that is a member of the family, and we all were treated in a friendly, attentive and professional manner. As a \"snow bird\" I will be sure to make Belvoir Jacksonville my twice a year stop."
},
{
"reviewID": 619202,
"hotelid": 111,
"userName": "MarkS",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Raleigh, NC, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very pet friendly",
"frequencyID": 2,
"title": "Excellent Location, very pet friendly",
"comment": "The location was excellent, the suites are spacious. We are traveling with our German Shepherd and found the staff very welcoming. They even provided gloves and scooper bags (although looking at the front lawn, not many people used them)."
},
{
"reviewID": 619367,
"hotelid": 1282,
"userName": "steph25",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Awesome stay",
"comment": "The staff and facilities were exceptional. Had a great time with friends and family."
},
{
"reviewID": 619425,
"hotelid": 1776,
"userName": "Squid",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kinnelon, NJ",
"arrivalMonth": "12/2011",
"datePosted": "1/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Out of the way.",
"frequencyID": 4,
"title": "Downtown",
"comment": "Hotel in area that is desolate at night and while it may be safe appears to leave a caual walker at risk. Front desk does not know promotion codes for BPG guests and checkin required 1/2 hour and two people to adjust room rate to promotion code on reservation. At checkout another 1/2 hr was required to again adjust rate with different people. Halls and lobby of hotel are darkly lit giving impression of being in an old outdated hotel (which it is not). Room size is okay but bathrooms are small. Parking very expensive especially since accross the street paking is 1/4 the rate. Wireless cost money for BPG guests which seems to be a Grandbournes policy but is an irratent and makes one wnat to choose other hotels where it's free."
},
{
"reviewID": 619848,
"hotelid": 865,
"userName": "boubakep",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Munich, Germany",
"arrivalMonth": "12/2012",
"datePosted": "1/5/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The rooms are pretty worn ut will hopefully shine in a new light after the currently ongoing renovation!",
"frequencyID": 4,
"title": "Urgently needs renovation (which is currently ongoing as I understand)",
"comment": "I stayed here countless times for business and to be honest only when other BPG properties nearby were booked. The Belvoir Parsippany is not only worn and urgently needs a renovation but also the equipment of rooms and the friendliness of the staff is not really what you expect from a BPG property (last time there wasn't any internet access available - not even wired). It's by far the worst BPG property I have been and I do strongly hope that after the current renovation not only the the rooms and equipment but also the general atmosphere will improve."
},
{
"reviewID": 619890,
"hotelid": 1177,
"userName": "glamourgirl6",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Las Vegas, NV, USA",
"arrivalMonth": "12/2012",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This is a great gem of an option when trying to stay in NYC",
"frequencyID": 4,
"title": "Great Way to Start the Year!",
"comment": "Stayed here over the New Year Weekend"
},
{
"reviewID": 619997,
"hotelid": 350,
"userName": "RUCookie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "On the far side of downtown, but completely worth the walk.",
"frequencyID": 4,
"title": "Excellent Service!",
"comment": "The staff here could show the staffs at other BPG properties a thing or two. They go out of their way to make you feel welcome; they are extremely helpful with information, maps and recommendations."
},
{
"reviewID": 620119,
"hotelid": 196,
"userName": "Window2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Rooms and Views of Chicago and Navy Pier.",
"frequencyID": 1,
"title": "A Great Stay!",
"comment": "My boyfriend and I stayed at the Belvoir for the New Years weekend. The staff was wonderful and very accommodating for whatever our needs were. We will definitely go back there!"
},
{
"reviewID": 620207,
"hotelid": 868,
"userName": "gabc",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Fairfield County, Connectiut",
"arrivalMonth": "12/2011",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "A great New Years Eve!",
"comment": "we have attended many New Years Eve parties at hotels and catering halls, and I have to say that this party was the best. From the cocktail party to the next day brunch, there was an abundance of food. A great selection and the service was excellent. The band was very good and we had a blast."
},
{
"reviewID": 620302,
"hotelid": 171,
"userName": "Hjalmar",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Norfolk, VA",
"arrivalMonth": "12/2012",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is excellent",
"frequencyID": 1,
"title": "Great",
"comment": "Everything was terrific, except a minor problem with the hot water."
},
{
"reviewID": 620631,
"hotelid": 1469,
"userName": "Mag10",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "12/2011",
"datePosted": "1/5/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Not your ordinary hotel pool - fun and room for all",
"frequencyID": 3,
"title": "Keep Coming Back",
"comment": "We have spent the last three years celebrating the holidays at this hotel with family. The front end staff (and manager) have made every effort to make sure that our requests are met. It is the staff at this hotel as well as the location that keeps us coming back. We are given a warm welcome and great service in the restaurants and by the pool. Special requests are remembered from the year before - peanut butter and honey, who drinks tea/coffee - the same staff have been there all three years. We have met a special lady who cleans our rooms 5 out of the 7 days during the two week period and she made a point of learning our names - our rooms are always very clean when she is on duty. Some of us like to take the tram into Kona and back while the golfers like the idea of having a golf course that they love to play close to the hotel. The pool is where we spend a lot of our time with lots of space to spread out."
},
{
"reviewID": 620911,
"hotelid": 83,
"userName": "Sue1",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tampa, FL, USA",
"arrivalMonth": "12/2012",
"datePosted": "1/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Fasilities close too early",
"comment": "Arrived at 1100 pm, bell staff told us we could order room service 24 hours, which was untrue, unable to after 1100,. All restaurants closed also, had to get the car from valet and go driving somewhere in an unknown city gor some food. Also literature in room misleading and staff states they had just changed their times , was very frustrating after long trip"
},
{
"reviewID": 621148,
"hotelid": 914,
"userName": "Ricardo",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Canada",
"arrivalMonth": "12/2011",
"datePosted": "1/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you're looking for a relaxing stay...choose this hotel...if you are looking for a spring break, party til you puke resort, do us all a favor and go elsewhere.",
"frequencyID": 2,
"title": "New Year's Stay 2011/2012",
"comment": "We had a wonderful stay and I was pleasantly surprised given some negative comments previously posted. The location was great...on a quiet beach but only minutes from restaurants and shopping. We found the beach beautiful and relaxing, the pool, while small for a hotel this size, was more than adequate and equally relaxing. Service at the poolside bar and restaurant was friendly and prompt, as was the service at the bar and restaurtant in the hotel. The staff was friendly and helpful and we plan to book at this hitel when we return to the area."
},
{
"reviewID": 621167,
"hotelid": 743,
"userName": "CRBY",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Melbourne VIC, Australia",
"arrivalMonth": "12/2011",
"datePosted": "1/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Its not a four star hotel",
"frequencyID": 4,
"title": "Ok for a College Students",
"comment": "Room small"
},
{
"reviewID": 621170,
"hotelid": 111,
"userName": "rubefio",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Indiana, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location",
"frequencyID": 2,
"title": "Nice but not at Grandbourne caliber",
"comment": "No free Wi-Fi. Poor quality toilet tissue. Furniture seems due for upgrade."
},
{
"reviewID": 621225,
"hotelid": 1719,
"userName": "PeterW",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Prague, Czech Republic",
"arrivalMonth": "11/2011",
"datePosted": "1/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Private entrance to Lego Land",
"frequencyID": 3,
"title": "Great for Legoland",
"comment": "I stayed here with our 2 grandchildren 4 and 8. It was great that the pool was open 24 hours. The kids wanted to swim at 6:30 am and it was no problem. The private entrance to Lego land is also a bonus for the us and the kids. There was plenty to keep them happy, the staff was more than helpful in meeting the kids needs, giving them special cups for juice, coloring books etc. I would recommend this place for families."
},
{
"reviewID": 621342,
"hotelid": 1177,
"userName": "AZGuy",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "AZ",
"arrivalMonth": "12/2011",
"datePosted": "1/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Views and Great Times!",
"frequencyID": 3,
"title": "Loved this hotel",
"comment": "We stayed December 2011 into the new year and this was a great hotel and location. Our room came with free parking and water taxi rides which were great!"
},
{
"reviewID": 621373,
"hotelid": 3068,
"userName": "crazyteapot",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very contemporary feel. Located close to interstate exit and great bed.",
"frequencyID": 2,
"title": "Safe Haven",
"comment": "Got caught due to bad weather. Use BPG points for stay and even though the hotel system and BPG were working to show my reservation, staff handled it quickly and got us into our room."
},
{
"reviewID": 621556,
"hotelid": 1021,
"userName": "godawgs",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service",
"frequencyID": 3,
"title": "gteat hotel",
"comment": "We recently stayed at this hotel during a very busy time. I had stayed here in 2005 and was very excited to be doing so again. The remodel is great!! I had a problem with my climate control and thought it was due to weather changing. After waiting several hours I went to front desk and they told me they would have someone look at it. I was expecting someone within 30 minutes or so but much to my sunrise the maintance person was on the elevator with me!!! It took him two seconds and I was very comfortable. Great service.........go dawgs"
},
{
"reviewID": 621709,
"hotelid": 430,
"userName": "Jniss",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Boulder, CO, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff. You will feel pampered.",
"frequencyID": 4,
"title": "One of my Top Hotel Experiences",
"comment": "Thank You BPG and Belvoir. I am very impressed when I receive incredible treatment from the BPG level and find consistency with the same treatment down through each level of staff at one of the hotels. My BPG started with great help to switch a last minute reward reservation in a timely manner. Although a great hotel and location, your staff made this trip a great trip and we received incredible treatment from each and every person that we interacted with. Michelle at the front desk was our initial person that we met with and should be given extra special congratulations for establishing our initial impression of your hotel. She was excellent at her job and remembered us when we left. Your happy hour staff was so great during a crazy new year's timeframe. I complement their attitude and treatment amidst juggling a lot of requests. We will be back to visit again!!!"
},
{
"reviewID": 621736,
"hotelid": 344,
"userName": "GoZelda",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Portland",
"arrivalMonth": "1/2012",
"datePosted": "1/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "In room TV's are very poor in quality. Like watching with sun glasses on.",
"frequencyID": 4,
"title": "Internet Speed",
"comment": "Internet speed is extremely poor. System is no better than phone dialup. System is old and needs to be upgrade ASAP."
},
{
"reviewID": 621936,
"hotelid": 713,
"userName": "LJx52",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Surprise, AZ, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "I enjoyed my view of Sandia Peak.",
"frequencyID": 4,
"title": "Always a great stay with a lot of personal service.",
"comment": "Staying at the Belvoir Uptown is the highlight of my NM sales week."
},
{
"reviewID": 622004,
"hotelid": 421,
"userName": "gvf136",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Middleburg, VA",
"arrivalMonth": "12/2011",
"datePosted": "1/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "44th floor club lounge is great.",
"frequencyID": 4,
"title": "Good Hotel as long as nothing bad happens",
"comment": "We have been here many times and enjoyed the hotel very much. The view from the 44th floor lounge is great."
},
{
"reviewID": 622019,
"hotelid": 1282,
"userName": "Brandie",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Iowa City, IA, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/6/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly staff, excellent location and beautiful rooms.",
"frequencyID": 3,
"title": "New Years Eve Stay",
"comment": "We had a large group book a block of rooms for New Years eve. The check in process was quick and friendly. The room was extremely neat. We loved being downtown near the ped mall and the kids had a great time in the pool. Excellent stay, I am planning to do the whole thing again next year!"
},
{
"reviewID": 622582,
"hotelid": 1113,
"userName": "SeasonedTraveler",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/6/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't book this hotel until it's been renovated or re-branded. It's not typical Grandbourne quality at all.",
"frequencyID": 4,
"title": "Not happy at all!!!!!!",
"comment": "I'm highly disappointed in this hotel. I read several reviews of this hotel that were quite positive. However, I struggled to find anything positive about this hotel. The hotel was full of unrulely kids and the hotel security did nothing about them until about midnight. Also, the room wasn't clean at all. I felt dirty the entire time I was there. Futhermore, when I got home I found my suitcase filled with ants. The thing I'm most upset about is that I used my Grandbourne Preferred Guest points to book this stay. I won't ever get those points back either. What a waste."
},
{
"reviewID": 623331,
"hotelid": 3620,
"userName": "Anniemac",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "South Africa",
"arrivalMonth": "1/2012",
"datePosted": "1/7/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Unfriendly and unwelcoming staff",
"frequencyID": 2,
"title": "Unfriendly staff and dirty windows",
"comment": "I was sincerely dissappointed with our one night stay at thie Belvoir Hotel."
},
{
"reviewID": 623545,
"hotelid": 96,
"userName": "Bob123",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Exeter PA",
"arrivalMonth": "12/2011",
"datePosted": "1/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Dallas Trip",
"comment": "Staff was very helpful especially Tamara. Location was good and the breakfast buffet was outstanding! Biggest disappointment was the cleanliness of the pool."
},
{
"reviewID": 623638,
"hotelid": 83,
"userName": "Char",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Moorhead, MN",
"arrivalMonth": "1/2012",
"datePosted": "1/7/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the Christmas trees were outstanding!",
"frequencyID": 2,
"title": "outstanding",
"comment": "from the time you get out of your car to the time you close the door to leave - you are treated with smiles, good mornings and you truly feel special."
},
{
"reviewID": 625027,
"hotelid": 1428,
"userName": "Dmac3304",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Be careful of being over charged",
"frequencyID": 4,
"title": "Poor treatment of guest by Ben the accounting manager",
"comment": "Had some concerns about charges that needed to be reversed and Ben the acct/ business manager approached me just after having smoke break with is nasty smell on him to address my concern apporced me like I was a thug from the streets. He was totally unprofessional and after doing business for over 4 years I will no longer stay or place my guest at this hotel. The Guest service front desk laies are more professional than this Ben person who should be trained in the area of customer service and to gains so better interpersonal skills."
},
{
"reviewID": 625235,
"hotelid": 814,
"userName": "lightningmcqueen",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Potomac, MD, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is on the beach and the staff is great.",
"frequencyID": 2,
"title": "Great staff and location",
"comment": "The staff was excellent. They were friendly and helpful. The responded quickly to any needs we had. There was construction going on during our stay that closed the pool and fitness center, but that was not really an issue since we were interested in the beach and other activities in VA beach. So, the construction was not at all an issue. The hotel is well maintained and our room was clean."
},
{
"reviewID": 625269,
"hotelid": 5608,
"userName": "TampaVisitor2011",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Gorgeous facilities; car salesman-like staff intent on getting you into a timeshare.",
"frequencyID": 2,
"title": "The focus is on the timeshare business.",
"comment": "As a hotel guest, one expects to be treated well, but at the Belvoir Vistana Resort, it feels like the resort's focus on the timeshare ownership business is at the expense of hotel guests' comfort. For example, I received almost twice daily messages in my room reminding me to attend information sessions on available timeshare opportunities, was greeted with a \"welcome gift bag\" (which was really just awful coffee and an opportunity to be accosted by a salesman trying to rope us into attending an information session), and finally, while I booked a \"bed and breakfast\" rate online, was never informed on how I could go about finding the breakfast."
},
{
"reviewID": 625685,
"hotelid": 1598,
"userName": "CYANCHAN",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 1,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "SHENZHEN, CHINA",
"arrivalMonth": "12/2011",
"datePosted": "1/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "3 NIGHTS IN CLUB ROOM",
"comment": "NICE LOUNGE AND SPACIOUS ROOM. BUT INTERNET SPEED IS HORRIBLE."
},
{
"reviewID": 625798,
"hotelid": 421,
"userName": "Johann",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Santa Fe, NM",
"arrivalMonth": "1/2012",
"datePosted": "1/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Disappointed",
"comment": "I and and have been a BPG Platinum member. I had two rooms for 5 days each. I was not upgraded in either room. I had to request bath robes and one they gave had a hole in it. Not what I would expect from this hotel. Went to the bar one evening, and that was a disaster. Poor choices, not very clean & the service was almost non-existent."
},
{
"reviewID": 625892,
"hotelid": 1291,
"userName": "texasrose82",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "San Antonio, TX, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to the Riverwalk",
"frequencyID": 3,
"title": "Great Historic Hotel!",
"comment": "Beautiful historic hotel with a great location. Close to the Riverwalk and the Majestic Theater. Service was excellent and staff friendly.Loved it and will be back again!"
},
{
"reviewID": 626246,
"hotelid": 353,
"userName": "LauraZ",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The courtesy of the staff is very dependent on the person and the moment",
"frequencyID": 4,
"title": "Repeated Problems and Extreme Disappointment",
"comment": "This was the worst experience I've ever had with Grandbourne. Over my Monday - Thursday stay, our problems included:"
},
{
"reviewID": 626278,
"hotelid": 377,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sydney NSW, Australia",
"arrivalMonth": "12/2012",
"datePosted": "1/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location was fabulous. Catered to all our needs and provided a wonderful home base for all our activities. Very welcoming.",
"frequencyID": 3,
"title": "Features",
"comment": "The hotel has great features and facilities. As a family it provided everything that was needed to entertain both our teenagers and us adults. From the pool areas to the bar(s) and the casual dining."
},
{
"reviewID": 626279,
"hotelid": 1998,
"userName": "energywhiz",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC",
"arrivalMonth": "1/2012",
"datePosted": "1/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Better than last time",
"comment": "Just stayed for one night. Staff on check-in was friendlier than I have experienced in the past. They recognized my Platinum status and asked me what amenity I wanted."
},
{
"reviewID": 626508,
"hotelid": 1523,
"userName": "diana",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Ontario",
"arrivalMonth": "12/2011",
"datePosted": "1/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great pool area with bar and food service and adequate loungers and quiet spaces.",
"frequencyID": 3,
"title": "Excellent location and view",
"comment": "Stayed here Christmas Day. Enjoyed all the warm hospitality and the service was excellent for the holiday period - as the hotel was very busy. We were boarding a cruise ship after a late check-out and we viewed the ship from our room. The desk staff was very helpful."
},
{
"reviewID": 626643,
"hotelid": 829,
"userName": "SunnyFromCalifornia",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "8/2011",
"datePosted": "1/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Beware, Tricks & Traps!",
"comment": "The hotel is nice and the staff members were polite, yet I have to fight for internet as offered free with booking, but always charged additional when check-out."
},
{
"reviewID": 626747,
"hotelid": 995,
"userName": "CRBY",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/8/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "THEY [OVER]CHARGE FOR PARKING WHICH THEY DO NOT TELL YOU ABOUT",
"frequencyID": 4,
"title": "Disappointed - PLEASE READ!",
"comment": "At first glance while booking my reservation, I was very pleased because it was, though expensive, a pretty decent price for holiday dates and letting me get a AAA discount. I was very happy and excited to learn of the free shuttle to and from Disneyland. I am an annual passholder and tried this out to see if this hotel would be nice to stay at multiple times when convenient."
},
{
"reviewID": 626766,
"hotelid": 270,
"userName": "Oniki",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jersey City, NJ",
"arrivalMonth": "2/2005",
"datePosted": "1/8/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Roll the Dice",
"comment": "Great proximity to outlet shopping and the best place to stay if attending a conference in AC. Hop in a cab for a (very) short ride to the hot casino hotels and nightlife...this hotel is in the center of everything."
},
{
"reviewID": 627289,
"hotelid": 1400,
"userName": "MPLSGUY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Top Pick in area",
"frequencyID": 4,
"title": "Great Service",
"comment": "This is my favorite hotel in the area because they consistently deliver not good but great service. Keep it up!"
},
{
"reviewID": 627308,
"hotelid": 421,
"userName": "bev50",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "cheshire england united kingdom",
"arrivalMonth": "11/2011",
"datePosted": "1/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "it is PERFECTLY positioned for EVERYTHING!!! only 5 mins walk to everywhere!! and SPOTLESSLy CLEAN!!",
"frequencyID": 2,
"title": "fantastic choice of hotel",
"comment": "i stayed in this hotel at the end of november 2011 for 5 nights, it is absol;utely excellent the position is so close to everything 3-5 mins walk fromm central park, rockerfellar centre, times square 5th ave etc etc it is spotlessly clesn and the staff were very accomodating (although we didnt really need to ask them much)!! it is a safe area in the evenings especially for a group of females!11 definately would stay there again its PERFECT!! and well priced too"
},
{
"reviewID": 627344,
"hotelid": 1130,
"userName": "DMDEN",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice Room",
"comment": "I thought the room was very nice, the staff was courteous. I didn't like the location of the room on a lower level because of a lot of morning noise with garbage trucks and other delivery vehicles making quite a bit of noise."
},
{
"reviewID": 627410,
"hotelid": 421,
"userName": "BPGPlatinum111111",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Service",
"frequencyID": 4,
"title": "GREAT STAY",
"comment": "Fantastic hotel, just renovated and looks beautiful. I travel 75 nights a year for business and this is one of my favorite hotels to stay. The staff treat you with respect and make you feel very comfortable. If you are coming to NYC on business or pleasure this is the hotel to stay."
},
{
"reviewID": 627569,
"hotelid": 674,
"userName": "LB2466",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Gastonia, NC, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff! CLEAN Comfortable Rooms. Safe environment.",
"frequencyID": 4,
"title": "Easy Stay",
"comment": "The key to a great hotel is a Great Staff and this facility has that kind of staff. Every team member makes you feel as if you are family from the time you walk in. The spirit of this staff is \"CAN DO\" . I am on my 5th stay at this facility and I can assure you the staff is always the same. I think you would call them genuine. I actually look forward to my stays here. The fact that the location has easy access is a plus."
},
{
"reviewID": 627631,
"hotelid": 94,
"userName": "Jane60",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Alabama, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Really nice rooms and great service",
"frequencyID": 2,
"title": "Excellent experience",
"comment": "The staff was excellent, room was great, breakfast was really enjoyable. When we arrived, the young lady at the front desk greeted us warmly and within less than a minute had us checked in with keys in hand. Best front desk service ever! The waitress at breakfast was sweet, helpful, and attentive. Everyone was polite and welcoming. Great place to stay! Would definitely recommend."
},
{
"reviewID": 627638,
"hotelid": 3052,
"userName": "NYtraveler",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "10/2011",
"datePosted": "1/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great staff",
"comment": "Staff has been great so far. They recognize you if you are a regular."
},
{
"reviewID": 627776,
"hotelid": 430,
"userName": "BPGcamden",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "maintenance",
"comment": "once again i had a negative experience at this hotel...had to move rooms after the second day as their was a maintenance issue that closed main tower..seems there is always a problem here...."
},
{
"reviewID": 627938,
"hotelid": 48,
"userName": "Cruizer",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice location and view of Airport",
"frequencyID": 2,
"title": "Enjoyed Belvoir Gateway Atlanta Airport",
"comment": "This is a great hotel and I plan on returning. Appreciated the AAA - Automobile Club discount! Did not appreciate the rules concerning \"Make a Green Choice\" - as I did not use any janitorial or linen changes for the full 3 nights - yet was only able to 'earn' for 2 of the nights. If I had known this, I may have not even attempted to use the program. This was a disappointment - allow a guest to earn as they stay (not within your rules) - and why I rated the 'facilities' portion as only 'good.'"
},
{
"reviewID": 628092,
"hotelid": 380,
"userName": "EZ01",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Vancouver, BC, Canada",
"arrivalMonth": "12/2011",
"datePosted": "1/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Stay away",
"frequencyID": "",
"title": "Horrible Stay",
"comment": "Right from the check in procedure this hotel has many issues .Confirmed and paid for an ocean view king room , tried to give is a double , 30 minuted of wait they gave us a king room overlooking garage by frieght elevater. 45 more minutes to resolve, room was worst room i have stayed , worse that most small town motels i have stayed in , paper thin walls,one picture in the \" decorated \" rooms. A 5 x 5 cut out in drywall on ceiling very poorly patched and painted. rudest bartenders and serving staff i have seen in mamy years. Hotel wing to be demolished next year from what i understand _ two years to late for this dump"
},
{
"reviewID": 628792,
"hotelid": 1236,
"userName": "Floridatripper",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL",
"arrivalMonth": "12/2011",
"datePosted": "1/9/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, great club floor",
"frequencyID": 3,
"title": "NIce hotel, but the rooms heater was broken when we arrived",
"comment": "this will be a mixed review:"
},
{
"reviewID": 629117,
"hotelid": 3620,
"userName": "HNL1",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Beverly Hills, Ca.",
"arrivalMonth": "1/2012",
"datePosted": "1/9/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Inconsiderate & inattentive staff.",
"frequencyID": 4,
"title": "Poor service & constant knocking on doors",
"comment": "I am a Grandbourne Gold member. We Stayed at the Belvoir Miami Airport hotel on 1/5/12. I placed a wakeup call for 5:00.A.M. & 5:05 A.M. The call was never received & we would have missed our 7:00 A.M. flight if my wife had not awakened. In addition, there was constant knocking on various doors throught the night. Either food being delivered or luggage being delivered. Most inconsiderate."
},
{
"reviewID": 629728,
"hotelid": 3620,
"userName": "RafKam",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "London, UK",
"arrivalMonth": "12/2011",
"datePosted": "1/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Convenient for airport, but charges for parking.",
"frequencyID": 4,
"title": "Just OK",
"comment": "Managed to have enough disappointments in a one-night stay here: paying for parking at an airport hotel seems a bitter pill to swallow. Room was ok, didn't seem like a Platinum upgrade at all. Still, was quite comfortable and a good bad. A number of facilities were unavailable, like the Club Lounge, so a very basic breakfast buffet was offered (we're talking some pop tarts, filter coffee and bagels). Gym was also closed, so not much left in terms of facilities. The tiny pool could be appealing to kids, but anyone else would want to stay as little time as possible at this property, which is exactly what I did."
},
{
"reviewID": 630003,
"hotelid": 3205,
"userName": "Paularob1",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Post New years eve stay",
"comment": "I stayed here with my two boys ahead of a trip to Breckenridge, nice hotel but really disappointed that the room constantly smelled like smoke, we complained about this 3 times and eventually someone came up and sprayed the carpet. We are due to return today for 3 nights and am really hoping it wont be the same...shame as the facilities and location are great"
},
{
"reviewID": 630337,
"hotelid": 1327,
"userName": "UnhappyVoyager",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "1/2012",
"datePosted": "1/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's not clean!",
"frequencyID": 4,
"title": "Terrible Stay",
"comment": "My stay here was terrible. I arrived after dark and had to park in an unlit, unstaffed parking lot which felt very unsafe. The hotel room was lit only by glaring flourescent lights, even on the bedside, giving an institutional feel. The room was not clean, with visible dirt & grime. I ordered a salad from room service for dinner, and it had wilted and rotten lettuce, and was truly inedible."
},
{
"reviewID": 630442,
"hotelid": 421,
"userName": "Lisa72",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Stockholm, Sverige",
"arrivalMonth": "1/2012",
"datePosted": "1/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great location",
"comment": "I've stayed in tis Hotel several times a few years ago and have always loved the location. With the new renovation the Hotel have gained another star in My book. Lovely bedcomfort!"
},
{
"reviewID": 630487,
"hotelid": 3175,
"userName": "janie58",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Kansas, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Know what you're getting when you make the reservation.",
"frequencyID": 2,
"title": "Not great for this BPG Gold member",
"comment": "When I made this reservation I specifically asked if we would have access to the BPG Club Lounge. The BPG rep. called the hotel and we were told yes. Upon checkin the front desk person was pretty rude and informed us that no we didn't have access. To her we were asking for the world. I didn't want to fuss about it in front of the other people in our party. Before checkout, I asked again what were the rules to access the lounge, and was told that we should have had access the entire time. I understand that mistakes happen, but it was too little too late."
},
{
"reviewID": 630573,
"hotelid": 995,
"userName": "Eddie",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Menlo Park, CA",
"arrivalMonth": "1/2012",
"datePosted": "1/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This hotel is not that great",
"frequencyID": 3,
"title": "This hotel is not up to par",
"comment": "This hotel served the purpose of giving me a place to stay, but that's about it. Maybe a step above the cheap motels, but not by much."
},
{
"reviewID": 630656,
"hotelid": 1776,
"userName": "FindingPhilly",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "Multiple",
"datePosted": "1/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Despite a few amenities being remodeled for the better part of a year, it was the hotel staff that madeall the difference.",
"frequencyID": 4,
"title": "Staff Made the Difference",
"comment": "It's not often a person has the opportunity to get to know a hotel and its staff as well as I. Work afforded me the opportunity to visit Philadelphia for the better part of last year (nearly every week). I must say the Belvoir's staff seemed more like family than service providers by the end of the year. Having grown up in the South, I have come accustomed to expect genuine hospitality. Furthermore, I was not expecting to find this treatment among the hustle of Center City-Philadelphia. Quite the contrary, the Belvoir management and staff made the difference in my hotel choice all year. From weekly greetings by Patrick to helped with my luggage, to checking-in with Candace and Andrew at the front desk, I was made to feel welcome. Top it off with exceptional service in the lobby bar & restaurant all year by Nicole, Peter, Greg, Daniele, and Amanda. Breakfast with Nick or a coffee and danish with Marilyn, they each made me feel at home while away from home from the start. Thanks for taking such good care of me! I look forward to visiting again."
},
{
"reviewID": 630877,
"hotelid": 1497,
"userName": "BigBill49",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Hampshire",
"arrivalMonth": "12/2011",
"datePosted": "1/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Terrible, terrible, terrible customer service",
"frequencyID": 1,
"title": "HORRIBLE experience!!!!!!!!!!!",
"comment": "Hotel staff had no customer service capabilities!!! My wife and I \"reserved\" a refiridgerator due to a medical need. None were available at check-in, first come first serve regardless of reservation or medical need!!! It took 36 hours to get one!!! Staff failed to mention that a pile driver would be working outside of our ocean view room at 7 AM. We were left with no towels in the bathroon...it took 1/2 a day to get towels delivered to our room. No one on staff really cared."
},
{
"reviewID": 630910,
"hotelid": 1115,
"userName": "Runner",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Do not stay here unless you are a flight crew and need to be close to the airport.",
"frequencyID": 4,
"title": "2 out of 3 elevators broke",
"comment": "The hotel is conveniently close to Port Everglades and the airport but there is no good reason to stay here. There is nothing around the property to do other than go straight to the airport or the cruise ship. 2 out of 3 elevators were broken which made the stay even more difficult. The carpets and rooms need upgrading. The beds were fine. The only concession. Very disappointed."
},
{
"reviewID": 631242,
"hotelid": 344,
"userName": "jetter325",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Germantown, MD, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "This hotel went out of its way to make me feel very comfortable, and finally made me understand why I am a Grandbourne member. This hotel treated me like a VIP, and gave me great service all around.",
"frequencyID": 2,
"title": "Grandbourne Members",
"comment": "This hotel went out of its way to make me feel very comfortable, and finally made me understand why I am a Grandbourne member. This hotel treated me like a VIP, and gave me great service all around."
},
{
"reviewID": 631257,
"hotelid": 83,
"userName": "jetter325",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Germantown, MD, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/10/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff is super friendly and helpful!",
"frequencyID": 2,
"title": "VIP Treatment",
"comment": "I have traveled all over US and stayed in many Grandbourne hotels. This hotel is beyond fantastic. Because of my status and Grandbourne Member, I was contacted by the front desk before my arrival, to see if I needed anything......they helped me out with early check in, got a room next to my friends etc. The Concierge, Front desk, management and the lobby bar were all always so happy, friendly and helpful. I would go back and stay here every time I am in the area! MUST STAY"
},
{
"reviewID": 631992,
"hotelid": 421,
"userName": "Carrie207",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/10/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The bathroom door makes getting out of the shower very difficult.",
"frequencyID": 4,
"title": "we were not given an upgraded room..",
"comment": "When we checked in, we asked if we had been given an upgraded room and were told \"yes\" by the clerk. However, our room was definitely not any different than any others. The bathroom was small, the door had to be closed in order to get out of the shower."
},
{
"reviewID": 632335,
"hotelid": 1726,
"userName": "Judy",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you need a late check out, call after 7:00 or 7:30 am over night person can not help or assist you. I did request a late check out and around 7am I was declined to me. The associate said I can not give you a late check out I don't have permission to do that. I guess the staff should be empower to make a decision like a late check out specially if the guest is a loyal member.",
"frequencyID": 3,
"title": "Recognicion",
"comment": "I would like to recognize Mrs Linda the Front Office Supervisor for assisting me with a billing error, also to Hector who is part of housekeeping staff for taking his time to fallow up with me with my lost item (Black Hot). Great that you have be lingual staff"
},
{
"reviewID": 632469,
"hotelid": 1564,
"userName": "Kelanie",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Marathon, FL 33050, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location",
"frequencyID": 3,
"title": "Perfect location met our needs",
"comment": "Everything about the hotel met our needs. The reason we chose it was because our family had already booked their room reservations there. The only thing I was disappointed in was their lack of matching their competitors rates. I had never been to Tampa before and a big competitor was offering the room for less and everytime I called the Belvoir they would not budge on the price. Little did I know the Hyatt was around the corner. I had even asked the reservation agent (the first time I call) how far the hotel was and they didn't know. The hotel was not busy"
},
{
"reviewID": 632704,
"hotelid": 430,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "No communication",
"comment": "Earlier in the day on 1/7, I called the Belvoir to ask that my wife be put on the reservation so that she could check in at 3pm before I arrived. I was told that this was all set and a note was in the system letting the front desk know of this. When my wife arrived, she was told there was no record of me calling and that she would have to wait until I arrived to check into the hotel. This really interrupted our plans as she needed to use the room to change for the outdoor hockey games at Fenway that night. When I called back later, I was told by the Customer Service person that I needed to contact the hotel directly and that the toll free number (which was in fact the Belvoir Boston) I called was a general Customer Service number. At this point, I was able to make the addition to the reservation, but it took 3 call attempts and A LOT of time to do it."
},
{
"reviewID": 632842,
"hotelid": 468,
"userName": "DisneyFan",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Oklahoma, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Service and facilties no longer meet prior high standards.",
"frequencyID": 4,
"title": "Not up to usual standards",
"comment": "We have stayed at the Dolphin on multiple occasions and find that it offers great value and is ideally located with excellent transportation access to the parks. Unfortunately, our latest experience was a real disappointment. The rooms were not in good repair; mine had a non-working telephone, and mini-refrigerator that didn't work other than to buzz loudly at times making sleep impossible, and a bathtub that didn't drain. We eventually got these problems fixed but we shouldn't have experienced them in the first place. The wireless internet service didn't work, although multiple calls including lengthy hold times resulted in another service we could utilize by the last day of our 5 day stay. We also never received maid service one day despite being in the parks until after 7 p.m. Overall the experience was disppointing, so I will be looking for another hotel for future WDW stays."
},
{
"reviewID": 633032,
"hotelid": 205,
"userName": "ChiefWalter",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago",
"arrivalMonth": "12/2011",
"datePosted": "1/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Completely different hotel since the renovation; great staff; nice hotel for being located in the airport premises",
"frequencyID": 4,
"title": "Great job on the renovation!",
"comment": "I've stayed at this hotel several times now - both before and after renovation, and I can't complement the hotel enough on the improvements! If you stayed here previously, you'll know that there was no where to go but up and they did just that. For an airport hotel they did a great job of making you feel comfortable - if anything, I don't really feel like I'm staying in the middle of the airport when I'm there (aside from the fact that the rooms look at runways). I also have to complement that bar/restaurant on having one of the better craft beer selections I've seen in a hotel. The staff is great too - always very friendly and they do their best to accommodate needs. The Grandbourne options are limited in Cleveland but they did a great job with the one they have."
},
{
"reviewID": 633089,
"hotelid": 460,
"userName": "DaveInCT",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "CT",
"arrivalMonth": "11/2011",
"datePosted": "1/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Am excellent Belvoir",
"comment": "I stayed here once during renovations a few years ago, and thought I'd never come back, it was really a lousy experience. But I happened to be in town again recently, and was really wowed. Looks like a brand-new hotel downstairs, and the lobby was just being decorated for Christmas with the tree and gingerbread houses, it was really pretty."
},
{
"reviewID": 633125,
"hotelid": 151,
"userName": "CLT311",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Southern New Jersey",
"arrivalMonth": "12/2011",
"datePosted": "1/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location to NYC. Warm and friendly atmosphere!",
"frequencyID": 4,
"title": "Still My Favorite Hotel!",
"comment": "Have had the pleasure to stay here many time over the past several years. The staff always takes the extra steps to make our stay the most pleasant."
},
{
"reviewID": 633635,
"hotelid": 1236,
"userName": "Sara2",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Didn't meet expectations",
"comment": "Here for a convention. The banquet food and service was not good. A bottle of wine I had ordered for my room was put out in the hall by housekeeping when the bottle was over half full."
},
{
"reviewID": 634178,
"hotelid": 1046,
"userName": "STLDave1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "St Louis, MO, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Staff",
"frequencyID": 4,
"title": "Great Staff",
"comment": "Just wanted to take a minute and thank the staff at the Bricktown Belvoir in Oklahoma City. I stayed there several times in 2011 and always felt at home due to the friendly staff. From the people at the front desk to the bartenders everyone always seems to work hard to make my stays more enjoyable, especially LaDonna and Derek who work in the lounge. The two of them are extremely motivated and never seem to stop running the entire night."
},
{
"reviewID": 634250,
"hotelid": 1726,
"userName": "Success2",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Charlotte, NC",
"arrivalMonth": "1/2012",
"datePosted": "1/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location.",
"frequencyID": 2,
"title": "My stay at the Belvoir Myrtle Beach",
"comment": "A wonderful experience. Well run hotel with a fabulous staff."
},
{
"reviewID": 634421,
"hotelid": 421,
"userName": "dvacpa",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No valet parking at main entrance. Save the $15 and park one block away.",
"frequencyID": 2,
"title": "Basic lodging and not much more.",
"comment": "Excellent location and very clean facilities. Parking is awful. No valet service at entrance. For $40 per night pakrking, you should be able to drive up to the main entrance. Hotel personel at check-in was understaffed and certainly could have been more accomodating. The room itself was comfortable and clean. This hotel serves the purpose of basic lodging, but not much more."
},
{
"reviewID": 634513,
"hotelid": 1719,
"userName": "Terrie777",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great big rooms but there are lots of kids being its right next to Lego Land",
"frequencyID": 2,
"title": "Great Stay!",
"comment": "I have stayed at many BPG hotels and this hotel really stands out by with making BPG members feel like they are just that members I personally really appreciate that. The rooms are very big and the bed is extremely comfortable. The front desk was very attentive and the food at the restaurant was delicious! Lobster and crab pasta was outstanding! Thank you Nick (waiter) for the recommendation and the drinks at the bar were very yummy also. I didnt have a chance to get in the pool but it looked splendid. All in all I hope to make it back to this hotel for a longer stay."
},
{
"reviewID": 634663,
"hotelid": 3205,
"userName": "BigBear22",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Denver, CO, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Super location downtown, more than just a businessman's hotel over the holidays. Who knew?",
"frequencyID": 2,
"title": "Perfect for the holidays!",
"comment": "Staying in Denver just became a new stop for our family over the holidays thanks to the Belvoir Denver Downtown Hotel."
},
{
"reviewID": 634738,
"hotelid": 5607,
"userName": "Apol29",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles",
"arrivalMonth": "1/2012",
"datePosted": "1/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "it s nice and close to disney with great pools. though the staff at receptions are quite not helpful",
"frequencyID": 4,
"title": "spacious hotel but no hotel comfort",
"comment": "i like the room since we got upgraded but the staff was not that helpful or friendly. the jetted tub was great but only if we did not see a hair left over. Staffs were short to answer my questions or requests as if they wanna get rid of me and there no BPG gold/platinum line at check-in so I waited for awhile. Internet was down and our room was far away from the main lobby. the staff gave us the number of the provider instead of doing it for us at mid night . Overall it is a great place to stay but you might have better luck at reception."
},
{
"reviewID": 634747,
"hotelid": 1115,
"userName": "Apol29",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles",
"arrivalMonth": "1/2012",
"datePosted": "1/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Friendly staff but qutie unfinished work",
"frequencyID": 4,
"title": "great friendly staff but not quite clean",
"comment": "at the check-in, i had a great time talking to the receptionish which was extremely helpful with all information. i was upgraded but was not much. the room was ok but the hotel looks dirty and elevator was broken. so it was a little uncomfortable stay. though they offer free fresh brew of starbucks."
},
{
"reviewID": 634826,
"hotelid": 795,
"userName": "tdkeck",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Montana",
"arrivalMonth": "1/2012",
"datePosted": "1/11/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't stay here",
"frequencyID": 3,
"title": "Not recommended",
"comment": "The hotel is farily dated, but otherwise looks OK. I could not get the internet to work in my room and the staff was not able (or willing) to resolve. The workout room was small and the equipment was in a poor state of repair. Some of the treadmills made so much noise, it sounded like they were ready to fall apart."
},
{
"reviewID": 635010,
"hotelid": 883,
"userName": "Katya",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/11/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean,friendly,kind",
"frequencyID": 3,
"title": "Excellent stay!!!",
"comment": "We stayed at Belvoir on jan 01 2012,after a horrable trip with sw.We were travelling with our 10 months old twins.We got there very late,everything had been set up for us.The front desk guy was so polite and kind and helpfull,he ordered room service right away so we don't wait,helped with everything,truck our lost lagguage,the room was nice and cleen."
},
{
"reviewID": 635167,
"hotelid": 115,
"userName": "SMUFan",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lufkin, TX, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 1,
"title": "Loved my stay!",
"comment": "Stayed at the hotel for the BBVA Compass Bowl. Accomodations were convenient, clean and comfortable. Really had no problems at all. Thanks, Belvoir Birmingham!"
},
{
"reviewID": 635338,
"hotelid": 1564,
"userName": "Steph",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Manhattan, New York, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great staff",
"frequencyID": 4,
"title": "Nice mid level hotel",
"comment": "Staff was extra attentive and helpful with everything. Liked the location and the fact that there are balconies. The carpet is older and needs to be replaced."
},
{
"reviewID": 635452,
"hotelid": 3052,
"userName": "Adam",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Nyack, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good Value",
"frequencyID": 4,
"title": "A Job Well Done",
"comment": "I interacted with the staff during check-in, check out, and in the concierge lounge. I was treated very well by the staff. They were friendly and attentive."
},
{
"reviewID": 635467,
"hotelid": 1021,
"userName": "Beate61",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Tennessee, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "good location, staff friendliness",
"frequencyID": 3,
"title": "Staff was very knowledgeable and helpful",
"comment": "Enjoyed my stay, very much. Hotel staff was very helpful with questions regarding places to go and things to see. Thank YOU"
},
{
"reviewID": 635629,
"hotelid": 664,
"userName": "aml4",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Blue Bell, PA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good hotel. Beware of the cab drivers. All the foreign speaking cab drivers we had tried to rip us off without exception. I do not think the hotel should use them.",
"frequencyID": 3,
"title": "Hotel is clean and great location",
"comment": "Our hotel stay was good. Our room attendants we did not feel did a very good job. Our room was still not cleaned at 4:00 when we had been out all day. Attendant did not empty trash. Taxi service was horrendous! Cab drivers tried to take extra money on every trip. Did not open doors and were rude."
},
{
"reviewID": 635976,
"hotelid": 1776,
"userName": "BMKE",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Milwaukee, WI, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice location.",
"frequencyID": 4,
"title": "Odd First Experience, but will return.",
"comment": "The night I arrived I checked in a bit later in the evening due to being stuck at the office. About an hour later I heard my door open up, and had a couple walk into the room quite surprised to find me there. Apparently the front desk gave them the room after already giving it to me, so I called to inform them. I got the expected apologies, but nobody seemed to put two and two together that my room keys would no longer work. It occurred to me that might be the case, so I checked myself a little while later and sure enough they were inactive. I went down to the lobby to handle that problem, and the gentleman who checked me in was a bit short with me but still apologetic. I got some story about the system crashing, but he then proceeded to quickly reactivate my keys so who knows if that was true or not."
},
{
"reviewID": 636239,
"hotelid": 96,
"userName": "AdrianB",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Minneapolis, MN",
"arrivalMonth": "1/2012",
"datePosted": "1/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, Great service!",
"frequencyID": 4,
"title": "Outstanding Service",
"comment": "This was my third stay in two months and each time the experience improved. In particular, the Guest Service employee Ashley went above and beyond my expectations. If I had a request, she made sure that it was taken care of each time. Thanks Ashley!"
},
{
"reviewID": 636565,
"hotelid": 1469,
"userName": "Alex66",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Milan, italy",
"arrivalMonth": "12/2011",
"datePosted": "1/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Perfect position for exploring island and for snorkeling activities",
"frequencyID": 4,
"title": "Great experience",
"comment": "Made me really feel at home and anticipated my needs. Great location and room, really made me feel spending nights at Belvoir worthwhile"
},
{
"reviewID": 636680,
"hotelid": 636,
"userName": "Rob85",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "CT",
"arrivalMonth": "12/2011",
"datePosted": "1/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Atmosphere",
"frequencyID": 3,
"title": "Great Service and Experience",
"comment": "I have used the Portsmouth Harborside for business travel and meeting activities three times in 2011 and have not been disappointed. The staff is attentive to needs; whether personal or group related and the food is excellent! The location is great as it is just off of I-95 with ample parking, but not in the middle of downtown so there is a quietness when in the hotel. The sales and catering groups make business events easy and the rooms and setups can fit any need. Working with the sales manager to plan and hold events has been a pleasure and he makes sure nothing has been forgotten. During my last visit in December I encountered two individuals that are prime examples of the high level of service this hotel provides. The woman attending to guests needs on the Club Level greets everyone with a smile. I had questions about Portsmouth and she was more than willing to take some time to discuss the local area. The other employee was assigned to our group (27 people) for a formal luncheon. she asked questions before the attendees arrived about timing of the luncheon (presentations, speeches, awards ceremony, etc) to time her movements in the room so not to be a distraction. She was attentive to the needs of the group and made sure the presentation of dinner and dessert tables was perfect and maintained throughout the event. These were just two examples of a great customer service that stuck out amongst others at the desk, sales and restaurant that make visiting the Portsmouth Harborside a pleasant experience!"
},
{
"reviewID": 636695,
"hotelid": 3620,
"userName": "Scott48",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Edmonton, AB, Canada",
"arrivalMonth": "12/2012",
"datePosted": "1/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Pay a little extra and get a room upgrade.",
"frequencyID": 3,
"title": "Belvoir Miami Airport",
"comment": "Enjoyed my 2 night stay. Was upgraded to a very nice suite for only $20 per night. Parking is hard to find so I was forced to use valet. Enjoyed the pool and the restaurant. I would highly recommend this hotel."
},
{
"reviewID": 637137,
"hotelid": 1291,
"userName": "Lynn16",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Peoria, IL",
"arrivalMonth": "1/2012",
"datePosted": "1/12/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You will not find better staff anywhere!",
"frequencyID": "",
"title": "Beautiful historical hotel in best location with fabulous staff",
"comment": "From the valet parking staff to the front desk, housekeeping, concierge level and bartending staff, couldn't ask for more professional, expert service. Great recommendations for places to eat, visit in San Antonio. Location is perfect to visit any part of the city. I love historic hotels, this is one of the best."
},
{
"reviewID": 637705,
"hotelid": 353,
"userName": "RTR14",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good location, great view, clean, def recommend!",
"frequencyID": 4,
"title": "Great hotel in prime location",
"comment": "I stayed here for the BCS championship game, when NOLA was totally crazy. I stayed in the club level, and was able to check in to my room as soon as I arrived @ 10 AM, which was a nice surprise. Room was clean, bed was comfy. Bonus for club level is the breakfast... not hot but quality pastries, fresh fruit, hard boiled eggs and such. It never took too long for the elevators despite the heavy traffic. Did I mention the amazing location??!! I would definitely stay here again."
},
{
"reviewID": 638210,
"hotelid": 1233,
"userName": "WorkTravelerReview",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Consistently friendly and attentive staff.",
"frequencyID": 4,
"title": "Work Traveler",
"comment": "The hotel is great for work travel. The exception being the breakfast service in the restaurant. In need of an overhaul. I've eaten breakfast 3 times at this hotel recently while traveling for work, and the morning service just doesn't cut it. Not organized and inconsistent. All other facilities, including the workout center score high, as does the staff."
},
{
"reviewID": 638263,
"hotelid": 1798,
"userName": "Price004",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 1,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Birmingham, AL",
"arrivalMonth": "1/2012",
"datePosted": "1/13/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Staff unprepared for big weekend",
"comment": "My wife and I stayed here during the BCS National Championship weekend. The hotel was at full capacity and did not have the staff to meet the guests' needs. The hotel itself is a nice alternative to downtown New Orleans. It is close to the airport and a short drive to downtown. The rooms are nice, clean, and comfortable. The food from the restaurant was great. The workout room is acceptable. Our service was very poor in comparison to other Belvoirs that I have visited. There were no bellmen availible to help us with our luggage. I ordered roomservice for breakfast. I called back after the order was delivered to ask for a spoon and was told, \"We do not have time to bring you just a spoon. We will bring it when we can.\" The next morning I ordered a bagel and the woman taking the order asked me to come pick it up at the restaurant instead of delivering it to my room. In my opnion, a hotel with the reputation and comitment to quality like Belvoir should have known that they would be at full capacity and made better preperations for the weekend."
},
{
"reviewID": 638691,
"hotelid": 151,
"userName": "TravelinKen",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL",
"arrivalMonth": "1/2012",
"datePosted": "1/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Status means nothing...but rooms on the club level were nice.",
"frequencyID": 4,
"title": "Nice Hotel - No Recognition of Status",
"comment": "This was my first time to this hotel and I selected it because I have Platinum status. Unfortunately, this hotel doesn't know what that means. Yes, it's annoying to work hard to obtain the highest status and have it mean nothing...\"Huh..? upgrade? Amenity what?\" yeah...come on BPG hotels, we DO expect better. Train staff to recognize your own rewards program!"
},
{
"reviewID": 639407,
"hotelid": 606,
"userName": "Neilchristine27",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Orleans, VT 05860, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "comfortable",
"frequencyID": 1,
"title": "I would stay here any time",
"comment": "My husband and I choose to have a date night and out of all the hotels very happy to say we picked your place. Wonderful room guest accommodation dinner and quite time that was over due."
},
{
"reviewID": 639514,
"hotelid": 1113,
"userName": "Anonymous",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/13/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Very convenient and comfortable",
"comment": "We used points to stay at hotel. We were nervous at first, as we normal stay at full resorts, etc... but this hotel ended up being very comfortable. The rooms were spacious, bed great. Staff was attentive and very polite. Would stay here again. Very convenient. Close to all. Plus, you can't look out at the ocean at night with an ocean view room..."
},
{
"reviewID": 639779,
"hotelid": 1196,
"userName": "Shoopy",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Anaheim Hills, CA",
"arrivalMonth": "1/2012",
"datePosted": "1/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "This is not a \"guest friendly\" property.",
"frequencyID": 2,
"title": "Pretty Weak for a Belvoir",
"comment": "The heating cooling unit was either very hot or very cold... no inbetween. And the sheets... they were bragging about the 300 thread count. I have bought sheets from Target that were more comfortable than these. It felt as though I was sleeping in a plastic bag. The hotel staff were robotically pleasant... and parking... well, at 1am, when I tried to go out to grab a bite, I was told by the parking attendant that I either needed to go back to the front desk to register for parking or pay a 15 dollar exit fee, and then repay the 15 fee again when I returned. What a pain to deal with at that hour of the morning. I would never recomend this property to anyone... nor will I ever stay at this Belvoir again!"
},
{
"reviewID": 639795,
"hotelid": 379,
"userName": "Oniki",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Jersey City, NJ",
"arrivalMonth": "9/2009",
"datePosted": "1/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location to call \"home base\" if you want to explore the entire island and all it has to offer!",
"frequencyID": 3,
"title": "Paradise in Poipu!",
"comment": "I visited the beautiful island of Kauai for my 30th birthday and was conflicted about where to stay: The North end of the island in the fabled land of Hanalei? Or The South side of the island in close proximity to the airport and available for a lot less redemption points? Well, I decided on the latter and I'm so glad I did!"
},
{
"reviewID": 639820,
"hotelid": 115,
"userName": "David3267",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Birmingham, AL, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fee for internet. Fee for parking. Fee for use of phone. Excessive price in hotel resturant. And a reservation doesn't insure your room.",
"frequencyID": 3,
"title": "Great place to invest! they charge for everything!",
"comment": "Arriiived for checkin at noon. The clerk said that there were no roomss clean so we couldn't check in. I had booked a balcony and he assured me there would be no problem if I waited until after my meeting to check in."
},
{
"reviewID": 640473,
"hotelid": 1995,
"userName": "HotelGuy",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "An average hotel with spotty customer service.",
"frequencyID": 2,
"title": "Good but could be much better",
"comment": "I've stayed at this hotel multiple times over the past few months (business traveler). Although the lobby and public spaces have been recently renovated, the rooms are tired, worn and not cleaned well. During every stay I find it necessary to call Housekeeping or Maintenance to correct an issue with the room. During my last stay, I noticed the bed skirt was stained all along one side and what looked like a bag of mini pretzels that had been dumped (by a previous guest) in the corner of the room. Now I understand that \"things happed\", but what really annoyed me was the way the Housekeeping Manager addressed the problem. After changing the bed linens and re-vacuuming the room, no one said \"I'm Sorry\". In fact, I felt like they were annoyed to have to re-clean the room. Their attitude really turned me off. If there was another Grandbourne property anywhere else I would not stay at this hotel again. Alas there is not so I'm stuck with these people when visiting Harrisbug"
},
{
"reviewID": 640974,
"hotelid": 3716,
"userName": "Bridedad",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Columbus, OH, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Food, Great Service, Great Venue",
"frequencyID": 3,
"title": "Best Wedding Venue in Columbus!",
"comment": "We hosted a New Year's Eve 2011/2012 wedding for our daughter Jessica & son-in-law Nick, here! it was simply fantastic! The staff was friendly, the service and food was tremedous. Executive Chef Jonathan and Chef Jason prepared a spectacular meal for our 320 guests. The meals were delivered on time, the food was delicious and served hot! The service led by Vernon & staff was tremendous. Our guests raved about the venue, the food, the rooms, the staff, the lighting, the food, bar & restaurant service....all great. Our biggest treat was working with Chris & David., Catering & Banquet leads and the entire Belvoir 'A' Team! Belvoir: You made this Father of the Bride very happy & proud...Welcome to Columbus, Belvoir...and Happy New Year!"
},
{
"reviewID": 641341,
"hotelid": 379,
"userName": "Mac07",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "10/2010",
"datePosted": "1/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff, and food are wonderful! The only negative point, is that in the fall (both time that we were there) the surf is very strong, and not ideal for swimming. Go to another part of the island for swimming.",
"frequencyID": 1,
"title": "This hotel has wonderful views and location.",
"comment": "We have stayed at your fantastic hotel two times in the past. Being retired, and on a fixed income, our travel has to be limited."
},
{
"reviewID": 641471,
"hotelid": 95,
"userName": "Anonymous",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/14/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The staff and management seems to try hard but the facility is pretty bad. They also charge $12 to park when you can park across the street for free",
"frequencyID": 4,
"title": "This place needs work",
"comment": "I am still in the middle of a 3 day and so far this place needs a ton of work. I am currently awaiting my third room. Hoping to get one that works. I will start with the good. The staff has really tried to help and has given me 5000 star points so far. However, the room last night had a broken phone, tub that would not drain, a broken phone (I had to call front desk from my cell), and an incredibly noisy heater. It was also right next to the club lounge which was really loud and woke us up at 6:30 am. They moved us to another room this am and now this room has a tv that does not work and a heater that is less noisy but analog so hard to find the right temperature. They are currently working on something else so we'll see what happens. The suites are also pretty small for a Belvoir suites. It also took 45 mins the first night to get extra pillows and blankets for our pull out for my kids. Then, when they Ame the blanket was stained"
},
{
"reviewID": 641710,
"hotelid": 421,
"userName": "BPGChampion",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "9/2011",
"datePosted": "1/14/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Great Hotel",
"comment": "This is one of the best Grandbourne Hotels in NYC."
},
{
"reviewID": 642121,
"hotelid": 832,
"userName": "Krandolph",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Monterey, TN 38574, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Knowledgable staff. Very pleasant.",
"frequencyID": 4,
"title": "Great hotel, friendly staff !!",
"comment": "Very nice people. Very pleasant atmosphere. Comfortable and relax place to stay"
},
{
"reviewID": 642634,
"hotelid": 1233,
"userName": "Boobear",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "great staff",
"frequencyID": 3,
"title": "Pleasant surprise",
"comment": "The staff from check in to departure was wonderful and unfailingly polite. The food was surprisingly good and fairly priced. They went out of their way to be helpful and make my stay a pleasant surprise. I will be back."
},
{
"reviewID": 642677,
"hotelid": 198,
"userName": "Vermonter",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Vermont",
"arrivalMonth": "1/2012",
"datePosted": "1/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable, near the airport",
"frequencyID": 4,
"title": "Exceeded my expectations",
"comment": "This hotel surprised me, and exceeded my expectations."
},
{
"reviewID": 642696,
"hotelid": 607,
"userName": "Vermonter",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Vermont",
"arrivalMonth": "1/2012",
"datePosted": "1/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Excellent hotel restaurant!",
"frequencyID": 4,
"title": "NuBar\" restaurant is a great addition!",
"comment": "I've stayed at the Commander twice this month (and filed a separate review on one stay), but this review addresses the new upgraded hotel restaurant \"NuBar\"."
},
{
"reviewID": 642752,
"hotelid": 353,
"userName": "punwitme",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Northport, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "You cannot use the $5 credit in the gift store.",
"frequencyID": 4,
"title": "Needs Improvement",
"comment": "The wireless internet in rooms is horrible. It doesn't reach the bed. The wired internet at the desk is also slow. Both offer very intermittent connectivity. If it is connected, the speed is good, but otherwise videos do not load properly."
},
{
"reviewID": 642768,
"hotelid": 3620,
"userName": "jillars",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "west coast",
"arrivalMonth": "1/2012",
"datePosted": "1/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "poor follow through",
"frequencyID": 3,
"title": "interupted sleep",
"comment": "We got off our cruise earlier than check in and we were quickly accommodated."
},
{
"reviewID": 642842,
"hotelid": 1552,
"userName": "PeteS",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Encinitas, CA",
"arrivalMonth": "1/2012",
"datePosted": "1/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Really clean and modern hotel.",
"frequencyID": 4,
"title": "I Like This Belvoir",
"comment": "This Belvoir has a good feel to it. From the time I walked in the front door I felt welcome. the staff was friendly. My room was new and very clean. The furnishings were well maintained."
},
{
"reviewID": 642964,
"hotelid": 3207,
"userName": "PamC08",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Germantown, TN",
"arrivalMonth": "1/2012",
"datePosted": "1/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are either ice cold or warm. The lobby bar was also very warm and uncomfortable.",
"frequencyID": 2,
"title": "Good overall but room for improvement",
"comment": "On a recently 3 night stay, I was originally placed in South Tower which is tired and dated but was moved to the renovated North Tower promptly upon request. The gym was awesome."
},
{
"reviewID": 643174,
"hotelid": 468,
"userName": "dinogirl",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "They *do* have the good pillows you may just have to ask for them.",
"frequencyID": 2,
"title": "Best location at WDW",
"comment": "The Dolphin has the best location at the Walt Disney World resort. You can walk to/from EPCOT and Hollywood Studios. Buses are available to the other parks and Downtown Disney."
},
{
"reviewID": 643695,
"hotelid": 468,
"userName": "72YEAROLDTRAVELER",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 1,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Sarasota, FL, USA",
"arrivalMonth": "12/2012",
"datePosted": "1/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "SEE ALL OF THE ABOVE!!!!!!",
"frequencyID": 3,
"title": "I WILL NEVER AGAIN STAY AT THE DOLPHIN OR THE SWAN",
"comment": "#1: MY WIFE HAD AN OPERATION 3 WEEKS BEFORE OUR ARRIVAL AND NEEDED A WHEELCHAIR WHEN WE CHECKED IN ON 12/30/11 AT 2:30PM. THE ENTIRE HOTEL DID NOT HAVE ONE SINGLE WHEELCHAIR TO GET HER TO THE ROOM."
},
{
"reviewID": 643809,
"hotelid": 177,
"userName": "DisappointedAZ",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Prescott, AZ",
"arrivalMonth": "1/2012",
"datePosted": "1/15/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Run Down",
"frequencyID": 3,
"title": "Run Down, Poor Staff",
"comment": "This place should not be a Grandbourne rated hotel. Very run down. Arrived at our room at 4;00 PM check-in and house keeping had not yet cleaned the room. When house keeping did arrive they acted like they were put off because they had to clean the room. When we returned after they cleaned the room is was done very poorly. Also we pulled out the sofa bed for our son and found dirty soiled sheets. Very disappointed in the run down feel of the whole complex. Also very disappointed in the overall hotel staff. We will definately not be staying at this hotel again and would not recommend this to others."
},
{
"reviewID": 643873,
"hotelid": 421,
"userName": "McMurv",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Austin, TX",
"arrivalMonth": "1/2012",
"datePosted": "1/15/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Best night in NYC in years!",
"comment": "Enough can't be said about the Belvoir Towers since the remodel! The rooms are incredible! The gym is one of the best for a hotel! The staff are great!"
},
{
"reviewID": 644020,
"hotelid": 127,
"userName": "mjlads",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No Wifi in room.",
"frequencyID": "",
"title": "This Hotel Needs a Makeover",
"comment": "While there were things I liked about this hotel (the view was amazing), the hotel needs a makeover. Of particular note, the hotel does not have wifi in the room. Instead, you have to hook up through an ethernet which is too short to stretch to either bed. I asked for a longer cord but the hotel said they didn't have one. So, I couldn't use my laptop from bed and I could not use internet on my iphone. Also of note, the food from room service was awful!"
},
{
"reviewID": 644213,
"hotelid": 813,
"userName": "thedawn",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Half College Dorm, Half Hotel",
"comment": "This hotel is first Belvoir hotel I have stayed at that did not meet my expectations. First off, it is very expensive with rooms priced around $200 per night. Then you have to pay parking $13. So it is with much surprise when you walk in and hotel is under much renovation AND is filled with college students who occupy many rooms in hotel. I've been told the college kids staying in hotel reduces number of rooms available which increases prices of remaining rooms."
},
{
"reviewID": 644337,
"hotelid": 3207,
"userName": "arch0072",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Fort Worth, TX, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Hotel was clean and had freindly staff",
"comment": "Overall the Room was nice, could use some updating as its an older hotel. The staff was nice and helpful. The only downfall was the in house restaurant Kitchen table, we had a gathering as a team and their quoted signature dish fried pot roast was terrible, very dry and lacking any flavor and requiring steak sauce to make it edible."
},
{
"reviewID": 644485,
"hotelid": 1317,
"userName": "Jotsuki",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Noisy and outdated",
"frequencyID": 4,
"title": "Not the best Grandbourne",
"comment": "The property is close to the airport which was the reason I chose this location. I was surprised at the modest quality of the furnishings and overall decor given the $180/night price. The proximity to the airport had us listening to the landing and take offs more than I expected. The windows need much better sound insulation."
},
{
"reviewID": 644507,
"hotelid": 832,
"userName": "Krismtr",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Houston, TX",
"arrivalMonth": "Multiple",
"datePosted": "1/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "In 2008-2009 had a different management and was well managed. Now, there is a poor management. General Manager never gets out of his room no one greets customers",
"frequencyID": 4,
"title": "Poor customer service",
"comment": "Poor customer service. Poor communication. None of the Management staff will talk to you or return your call and or if you want to meet them personally, they neglect and avoid you. That includes general manager (dennis) reservation managers (neena and Dennese)."
},
{
"reviewID": 644544,
"hotelid": 127,
"userName": "Unkown",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Melbourne, FL, USA",
"arrivalMonth": "1/2011",
"datePosted": "1/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "No attention to details",
"comment": "As a platinum member I would assume someone would have noticed I was not in the build with the lounge in it. Worst BPG treatment I have received in any Shearaton."
},
{
"reviewID": 644597,
"hotelid": 1236,
"userName": "mike1957",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Knoxville, TN, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Clean and safe hotel, and very courteous staff/",
"frequencyID": 3,
"title": "Nice Hotel",
"comment": "A nice hotel situated in downtown with easy access to local tourist sites and numerous restaurants and bars. The staff is very friendly and courteous, from the valets, front desk staff and housekeeping. Room service food is very high quality and prompt service. My only complaint would be poor lighting in my room (bedside lamp had a 25 watt bulb) and there was no hot water on the 2nd day of my stay. Overall, a good hotel that you will be safe and comfortable in."
},
{
"reviewID": 644606,
"hotelid": 1130,
"userName": "Loopole",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Indiana, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Generally it is very nice.",
"frequencyID": 3,
"title": "I stay in this hotel a number of time during the year.",
"comment": "I like this hotel very much. However, this particular was not as good as before. My room had a musty smell which I assume is from the construction going on for the water leaks. My dirty linen was not taken away when my room was cleaned on the last day."
},
{
"reviewID": 644628,
"hotelid": 3205,
"userName": "BPGPlatinum111111",
"overall": 4,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Value, Great Service",
"frequencyID": 4,
"title": "Value In Denver",
"comment": "Not your typical Belvoir, newly renovated hotel in downtown Denver. Great service, friendly staff, spacious rooms. if you are going to Denver, this is the place to stay."
},
{
"reviewID": 644651,
"hotelid": 1317,
"userName": "ynotciti",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Minnesota, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Good clean spacious rooms.",
"frequencyID": 3,
"title": "Great Hotel but terrible breakfast",
"comment": "The overall staff was very good. The rooms were more than spacious. The breakfast was very poor. We received dirty coffee cups, and slow unresponsive service from the restaurant. The eggs were old, over heat lamped, and dry. Obviously, we were disappointed."
},
{
"reviewID": 644683,
"hotelid": 662,
"userName": "PJ54",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "That if they choose to enjoy a cocktail they should bring their own into their room as the atmosphere and the service will be better than the hotel facility.",
"frequencyID": 4,
"title": "This hotel's management needs to understand what service is",
"comment": "My wife and I stayed in this hotel from 1/5/12 to 1/9/12 for a family wedding. While the room was fine and kept clean by the housekeeping staff the food and beverage department were a totally different situation."
},
{
"reviewID": 644767,
"hotelid": 1282,
"userName": "CRBY",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Liberty, IA, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Located in the Heart of Iowa City within walking distance of many activities.",
"frequencyID": 2,
"title": "New Year's Eve",
"comment": "Wonderful stay, staff was very accomodating, clean rooms, very comfortable beds. In regards to the web site where I wrote this review - not sure how you gave me the nickname of \"Mama"
},
{
"reviewID": 644928,
"hotelid": 3207,
"userName": "GreenChoiceMadeSimple",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Austin, TX",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Lack of effort by staff to help guest or they are simply \"lazy.",
"frequencyID": 4,
"title": "Green Choice & Staff Attitude",
"comment": "Overall a very average experience. Certain staff are not too friendly or unwilling to take an extra step for clients."
},
{
"reviewID": 644948,
"hotelid": 48,
"userName": "Snooki",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Spartanburg, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The beds are comfortable with crisp fresh linens. Bathroom is small, but clean. But don't expect coffee in your guestroom because the packets don't work with the coffeemaker.",
"frequencyID": 3,
"title": "Good value and great location",
"comment": "Compared to other 4-5 star properties in the area, this Belvoir is a good value, especially if you do the pre-paid option. Staff is very friendly. We were upgraded to club/executive lounge access. The evening hors d'oeuvres (posted 5-8 p.m.) were very minimal and ran out immediately (by 5:30 p.m.) After calling for a replenishment, a tray of mini-quiche finally arrived about 6:30 p.m. Other guests in the lounge were equally upset and disappointed. Breakfast the following day was much better-&-tables were clean clean"
},
{
"reviewID": 645209,
"hotelid": 127,
"userName": "John27",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tampa, FL",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beautiful location close to airport.",
"frequencyID": 2,
"title": "Registration desk compliment.",
"comment": "I wish to acknowledge the reservation desk attendant, Angelica, was very supportive to my concerns and helped make our stay here very pleasant. It was nice to know that upon arrival at the hotel she was there and made us feel welcome."
},
{
"reviewID": 645465,
"hotelid": 392,
"userName": "Leon",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Canada",
"arrivalMonth": "1/2012",
"datePosted": "1/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Excellent Service",
"comment": "Kudos to the staff who made our overnight stay better than we could imagine."
},
{
"reviewID": 645488,
"hotelid": 1113,
"userName": "Hermes",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "United States",
"arrivalMonth": "12/2011",
"datePosted": "1/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Close to the railway",
"frequencyID": 2,
"title": "Lower than my expectation for Sheration brand",
"comment": "Hotel is very close to the railway. You can hear trains passing by in the night if your room faces the street. Facilities seem a little wore out. A/C could be loud when it's on. Food is below average. No benefits for BPG Gold."
},
{
"reviewID": 646034,
"hotelid": 2019,
"userName": "NoNo",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "12/2011",
"datePosted": "1/16/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Didn't credit BPG points",
"comment": "I ddin't get BPG award points until call the hotel one month later. I was told that my BPG number was not found, but I stayed in the hotel a couple times already. Even if hotel didn't have my BPG number, they could contact me."
},
{
"reviewID": 646091,
"hotelid": 353,
"userName": "judy7",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Hilton Head Island, SC, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is good",
"frequencyID": 2,
"title": "Overall okay",
"comment": "I have stayed at the hotel many times. This is the first time I have used the club and I would say to anyone it is definitely not worth the extra money. Breakfast and appetizers are aweful. You would do better to go out and buy them. The views of the river were very good and that I appreciated. The maid service was just okay if you like not having any coffee for the morning. Checkin was good , checkout was aweful. If you are in the gold line you will wait longer than anyone else. Also they were unable to assist with a simple lost and found item."
},
{
"reviewID": 646100,
"hotelid": 95,
"userName": "EvilDevilCuckoo",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Miami, FL",
"arrivalMonth": "9/2012",
"datePosted": "1/16/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "The Staff makes the difference",
"comment": "I'm a Grandbourne Platinum member and have been for a while. I mention that only for perspective in that I stay at a LOT of different startwood facilities."
},
{
"reviewID": 646462,
"hotelid": 127,
"userName": "Susan0922",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Has a great view. Nice decor.",
"frequencyID": 3,
"title": "Love this hotel",
"comment": "I have always loved staying at this hotel. I use it frequently."
},
{
"reviewID": 646555,
"hotelid": 951,
"userName": "GAT3",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 6,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Vermont",
"arrivalMonth": "1/2012",
"datePosted": "1/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The hotel is clean and ok, but not your typical BPG hotel.",
"frequencyID": 3,
"title": "Comments on this hotel",
"comment": "They offer no house coffee. If you want coffee early you have to drive to McDonald's. I get up to work out at 5:00 AM and (normally) most hotels have coffee in the lobby. Not here! I was told to wait until 6:30 AM or drive to McDonald's (which I did). Also I upgraded to a delux room for 1,000 additional points which was supposed to included a free breakfast. That did not happen. I was forced tp pay for breakfast."
},
{
"reviewID": 646858,
"hotelid": 430,
"userName": "PCProject",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Los Angeles, CA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It has everything you need.",
"frequencyID": 3,
"title": "Perfect for Us",
"comment": "This is our second time staying at the Boston Belvoir. My daughter is an prospective undergrad applying to one of the local colleges. The Boston Belvoir provided a comfortable and secure 'home' during a stressful time. The staff is friendly and the rooms are clean and inviting. During the cold months, the attached mall was a great way to take of some shopping without having to venture out into the 20 degree weather. We will surely stay here again."
},
{
"reviewID": 647260,
"hotelid": 1798,
"userName": "RollTide",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Nashville, TN, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Affordable, but we got what we paid for.",
"frequencyID": 2,
"title": "Affordable But Disappointing",
"comment": "We were pleased with the price but disappointed with the facility. Location is a good alternative to expensive downtown area, and parking is free. However, our room was old and outdated. The A/C panel fell to the floor as soon as we moved the floor lamp (which was apparently holding it up). One bed was missing a blanket, and there were no extra linens in the room. Only 2 sets of towels were in a room with 2 double beds. Multiple light bulbs were not working. Staff was responsive, but making numerous calls for assistance was very frustrating. Upon check out, 2 unauthorized charges were on room bill, and front desk attendent was rude in dealing with it."
},
{
"reviewID": 647421,
"hotelid": 115,
"userName": "Erin1340",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Birmingham, AL, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Stay away if you want to sleep comfortably.",
"frequencyID": 4,
"title": "Room temperature not well controlled",
"comment": "When we arrived the attendant at the front desk looked down and walked away. No smile, no greeting, she did not want to be bothered. A short time later another greeted and told us to move away from the BPG Guest Check-in desk to another desk. She never said hello and never recognized us as Gold BPG Members."
},
{
"reviewID": 647672,
"hotelid": 664,
"userName": "BCNF",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY",
"arrivalMonth": "12/2011",
"datePosted": "1/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Shrimp Quesadilas and Jalapenos Bomber by the pool at fantastic",
"frequencyID": 4,
"title": "Always a Great Choice",
"comment": "This is the second time I stayed there and came back because of my experience there before. I look to make this an annual vacation to this hotel."
},
{
"reviewID": 647790,
"hotelid": 270,
"userName": "JAL1019",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey",
"arrivalMonth": "1/2012",
"datePosted": "1/17/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Never Disappointment",
"comment": "I've been staying at this hotel for years. I've never had a problem with the room cleanliness (up until this last recent stay and the worst thing was a Bud Light Bottle Cap between the cushion of the chair). The staff has always been courteous and helpful. I love that it's so close to the outlets and adjacent to the Tun Tavern. In the past we've been next to very rowdy guests and we've had our room changed with no problems."
},
{
"reviewID": 648621,
"hotelid": 127,
"userName": "brownie",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cincinnati OH",
"arrivalMonth": "1/2012",
"datePosted": "1/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "older hotel",
"frequencyID": 4,
"title": "older hotel....",
"comment": "This hotel is an \"older\" Belvoir with small rooms and bathrooms. The hotel is located near the San Diego airport which is convenient however when you open the sliding glass doors you are overcome by jet fuel odors and noise! The walls are \"thin\" and I was able to hear noise from the rooms nearby. Did not get an upgrade with my Platinum status ... had to ask for the amenities and no upgraded room. The Club Lounge was nice. The location is great for the airport but you must take a taxi to do anything else in the area... nothing nearby (stores, shopping, tourist attractions, etc.)."
},
{
"reviewID": 648644,
"hotelid": 1552,
"userName": "Matte51",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Los Angeles",
"arrivalMonth": "1/2012",
"datePosted": "1/17/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It's a franchise",
"frequencyID": 4,
"title": "Don't laugh at me when I have a problem",
"comment": "I was put in a room where the bed head board was right next to the ice machine. I did not find this out until I was trying to sleep. I had to change rooms. The staff laughed at me when I explained that I could not sleep from people getting ice at all hours of the night. Moving rooms is also a real pain when I was half asleep. I told the meneger the next mornig and he did not do anything. Also, Iwas put in a room with two double beds instead of the king bed I ordered."
},
{
"reviewID": 649033,
"hotelid": 315,
"userName": "MarkSanDiego",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Diego, CA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 3,
"title": "Great Price, Prime Location",
"comment": "The hotel is located just a couple of blocks from Fishermans Wharf and is a nice place to stay. It is by far no resort but it meets the needs for what you need. The parking is very expensive but you can shop around and find parking at half the price just two blocks away."
},
{
"reviewID": 649369,
"hotelid": 760,
"userName": "marathon",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Suite was spotless and very comfortable.",
"frequencyID": 2,
"title": "Excellent Hotel",
"comment": "Great service, hotel staff is courteous and friendly, especially John at the front desk. Clean comfortable rooms. Good food at the Belvoir Coral Cafe. Beach aross the street. Free shuttle service to and from downtown Key West. I highly recommend this hotel."
},
{
"reviewID": 649467,
"hotelid": 1113,
"userName": "AaronT",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA",
"arrivalMonth": "1/2012",
"datePosted": "1/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Keep your expectations in check.",
"frequencyID": 2,
"title": "Meh...",
"comment": "Was expecting more from this hotel, but instead got a pretty typical stay for a lower end Belvoir. The lobby is nice, but its pretty much downhill from there."
},
{
"reviewID": 649853,
"hotelid": 111,
"userName": "Lena2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Columbia, SC, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Everything was awesome, including the breakfast buffet. The bar/drinks was a tadbit expensive but overall nice, mellow atmosphere.",
"frequencyID": 2,
"title": "Awesome Hotel and Location",
"comment": "Great weekend getaway for family or romantically. Awsome location in the heart of Cumberland Mall, parking was complimentary and for the location, that was extremely rare. Overall, 4.7 stars."
},
{
"reviewID": 649923,
"hotelid": 460,
"userName": "DateNight",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Issaquah WA",
"arrivalMonth": "1/2012",
"datePosted": "1/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Beware the overpriced valet parking. Use one of the many other pay lots/garages within a block of the hotel.",
"frequencyID": 3,
"title": "Nice \"date night\" stay",
"comment": "My wife & I live in the suburbs near Seattle. We had Saturday night theater tickets at the Paramount, so we decided to treat ourselves & stay in town after the show. We had never stayed at the Belvoir, but heard nice things about it so we chose to stay one night there."
},
{
"reviewID": 650095,
"hotelid": 2019,
"userName": "Traveler84",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Chicago, IL",
"arrivalMonth": "1/2012",
"datePosted": "1/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No soundproofing, so get ready to hear your neighbors.",
"frequencyID": 2,
"title": "Bring Earplugs",
"comment": "The best thing about this hotel is it's location. It's convenient to the interstate if you need to get to Detroit, and there's a ton of restaurants, malls, movie theaters, etc around so you won't be stuck in your room. Which is good, because the walls are all made of cardboard. You can hear your neighbors like they are in your room. I had neighbors who decided to talk until 330a and the other neighbor was up at 600a watching tv, so I didn't get much sleep. I don't blame the neighbors because they weren't yelling or cranking up the tv, it's just that the walls weren't sound proofed. Despite it's good location, I'd say go somewhere else."
},
{
"reviewID": 650235,
"hotelid": 3054,
"userName": "sydtonya",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 5,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable and Convient",
"frequencyID": 2,
"title": "My Stay was comfortable",
"comment": "Overall the hotel is very nice! Needs an Inside pool! Staff was great! Had some trouble with heat in the room, told the staff on duty and instead of changing my room they said an electrician would be up in the morning.. so had to stay in cold room until the next day. The heat was still the same after a person looked at it so, went down and requested another room. The night mananger helped me... she didn't understand why I wasn't moved immediately. I didn't either!"
},
{
"reviewID": 650473,
"hotelid": 3089,
"userName": "EnerJi",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Miami Beach, FL",
"arrivalMonth": "1/2012",
"datePosted": "1/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Horrendous Internet speeds--do not stay here if Internet access is important to you.",
"frequencyID": 2,
"title": "Fine hotel; atrocious Internet speeds",
"comment": "Relatively new and modern hotel, with comfortable rooms. Service of staff at breakfast is outstanding--they went out of their way three days in a row to ensure I was in and out quickly."
},
{
"reviewID": 650535,
"hotelid": 3620,
"userName": "HV1981",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY",
"arrivalMonth": "1/2012",
"datePosted": "1/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No self-parking.",
"frequencyID": 4,
"title": "Bad check-in experience",
"comment": "The room was fine and the overall hotel was nice enough, but my check-in experience would make me hesitate to stay here again. When I first approached the desk, none of the agents looked up from her computer to welcome me or let me know that she'd be with me in a minute, and no one was stationed at the line reserved for Platinum and Gold BPG members, even though the shuttle driver had called ahead to let them know which guests were arriving. After a few moments, one agent, Nathalie, finally looked up to check me in. I had booked a club-level room. When Nathalie checked me in, she told me that I had been \"upgraded\" to a deluxe room. I asked her whether this was a room on the club level, since of course a deluxe room not on the club would be a downgrade rather than an upgrade to my reservation. She explained that they were \"enhancing\" the club level and were not assigning any guests to that floor, even though the reservation system of course was selling rooms as \"club level\". I told her that I would not pay the club level rate to stay in a non-club room (even if they would provide access to the lounge), so she called another agent over. The other agent quickly informed her that she was wrong and went ahead and assigned me to the club level room, since the \"enhancements\" had been completed several days before. So, in other words, Nathalie caused this whole issue for no reason by being ill-informed about the status of the enhancements to the hotel. What I resented the most, however, is that she tried to dupe me into thinking that I had received an \"upgrade\" when in fact I had been downgraded. She also tried to tell me that the non-club room to which she was assigning me would have the same amenities as a club room (like the bathrobe, slippers, bottled water, etc), which of course is not true--the website specifically lists these as club level room- only benefits. I found it very insulting that she would treat a customer this way when it was she who was ill-informed about basically every question I asked her."
},
{
"reviewID": 650670,
"hotelid": 3052,
"userName": "Sand",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Maryland, USA",
"arrivalMonth": "12/2012",
"datePosted": "1/18/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "it is in a very busy area and the photo of the front is different than what is posted on Goggle maps.",
"frequencyID": 4,
"title": "Great Location",
"comment": "the staff was wonderful and the hotel is in an excellent location. David & Mike D were very attentative and helpful."
},
{
"reviewID": 651376,
"hotelid": 353,
"userName": "TXTr",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "TX",
"arrivalMonth": "1/2011",
"datePosted": "1/18/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Gresat location",
"frequencyID": 4,
"title": "Wait for the renovation",
"comment": "The location is great!"
},
{
"reviewID": 652117,
"hotelid": 1021,
"userName": "Sharon",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very clean",
"frequencyID": "",
"title": "Comfortable and very clean",
"comment": "I loved the comfortable bed, and the clean room. I was surprised when I had no water to take my shower, but that was rectified in about 10 minutes. Just meant I had to skip breakfast that morning. I need \"white noise\" to sleep and unfortunately the AC noise is only heard in the sitting room, and not the bedroom. If this is you, make sure you ask for a room closer to Cypress than the highway."
},
{
"reviewID": 652170,
"hotelid": 321,
"userName": "NotRocky",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Newtown, PA",
"arrivalMonth": "1/2012",
"datePosted": "1/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Comfortable.",
"frequencyID": 2,
"title": "Amazing value.",
"comment": "Stay here every January with family of 4."
},
{
"reviewID": 652292,
"hotelid": 196,
"userName": "Apple",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Prime location!",
"frequencyID": "",
"title": "Fantastic stay!",
"comment": "This hotel is in a prime location. It is located right downtown and within walking distance of many of the great sights to see. The staff was very accommodating and took extra good care of us!"
},
{
"reviewID": 652363,
"hotelid": 353,
"userName": "Krikket630",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location",
"frequencyID": 2,
"title": "Got to love NOLA",
"comment": "Excellent hotel, attentive staff, clean rooms, great amenities"
},
{
"reviewID": 652405,
"hotelid": 1143,
"userName": "rymblessed",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceeds expectations",
"frequencyID": 4,
"title": "Location",
"comment": "In the heart of everything good."
},
{
"reviewID": 652516,
"hotelid": 1144,
"userName": "DAP2012",
"overall": 4,
"roomComfort": 2,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Carolina",
"arrivalMonth": "1/2012",
"datePosted": "1/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Wonderful staff!",
"frequencyID": 2,
"title": "Our Stay",
"comment": "The staff at the Belvoir Atlanta are excellent. Everyone we met was friendly, helpful, competent, and engaged. This is a real strength for this hotel! The workout facility is state-of-the-art...well-equipped and very clean. Our room, however, was not up to expectations. It was very small and really in need of some remodeling. A sliding door with no lock, for example, in the bathroom. The security lock was broken. The room was also very loud. We could hear the elevator all night. Overall, not a bad experience but the rooms need some updating."
},
{
"reviewID": 652946,
"hotelid": 353,
"userName": "Jay1969",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Orleans",
"arrivalMonth": "1/2012",
"datePosted": "1/19/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Location good , rooms can be horrible",
"frequencyID": 2,
"title": "Took 2 moves to get a decent room!",
"comment": "Checked in around 4:00 PM. Asked if I had a floor preference. I said no and was given a handicap room next to elevator. I immediately called down and requested a room change. Was told nothing available. Two minutes after check in??? Then was moved to a horrible room with no temperature control that worked. Got no sleep. Finally got a good room the next day."
},
{
"reviewID": 652970,
"hotelid": 96,
"userName": "Nsja",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Houston, Tx.",
"arrivalMonth": "1/2012",
"datePosted": "1/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Rooms are ok.",
"frequencyID": 3,
"title": "Customer service was not good",
"comment": "I love BPG program but this time I was dissappointed with the service. I stayed for two nights, at the morning on the second day I reported to the front desk that the shower was not working properly, at the evening when I returned and took a shower found out that they did not fix the shower. When I checked out the lady at the front desk was very nice and apologized for the issue even offered me an snack or a soda on the house but I told her that the only thing I wanted was that they pay attention and resolve the complaints made by the customers."
},
{
"reviewID": 653180,
"hotelid": 430,
"userName": "mischa869",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/19/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A few restaurants in the mall open until 11pm. Evening Club hor d'oevres in the Bar - ask for the menu.",
"frequencyID": 3,
"title": "I'd give it a 4.5 only because...",
"comment": "It was a great hotel. The only issues: 1. GoGreen - you can get a $5 coupon/day for refusing housekeeping - was weird. You couldn't use it the $5 for alcohol but food and sodas...which would have been fine, but they don't have a restaurant past 11am - just bar food. Plus, when I asked for a few towels, they gave me a little attitude. 2. No restaurant - although PF Changs is just through the doors. 3. For hor d'oevres with Club level, you have to go to the bar (not the Club Room) and select from their menu - it was not clear to me even when I asked a few times."
},
{
"reviewID": 654194,
"hotelid": 951,
"userName": "RoadWarrior666",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Washington, DC, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Serviceable hotel overall, great staff - property is older and in need of a refresh.",
"frequencyID": 2,
"title": "Seriously needs renovation/update - serviceable - great staff",
"comment": "I stay at this hotel often when in the area for business. it is one of the best choices in that locale. The staff is great and it has a good restaurant and bar on premises. the rooms are badly in need of an update. Beds and bathroom are clean and serviceable but the decor is tired and threadbare. The property overall does not meet the standard that i expect from a BPG property."
},
{
"reviewID": 654393,
"hotelid": 1978,
"userName": "JP12345",
"overall": 2,
"roomComfort": 5,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Wisconsin",
"arrivalMonth": "1/2012",
"datePosted": "1/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Platinum status does not mean anything at this hotel.",
"frequencyID": 4,
"title": "This hotel needs better food & beverage mgmt",
"comment": "This hotel is routinely out of diet soft drinks in the club lounge. I asked to have the food and beverage manager call me regarding this issue and they never did. Since then I used my warm welcome at the bar for a drink and snack, only to be told it would be honored this one time but in the future the front desk would need to give it to the bar directly and approve it. Why give a warm welcome ticket to the guest at all in that case? As a platinum member I think I deserve some extra attention. But as any guest I think I would expect proper food & beverage accomodations. This area needs help at the Belvoir, Augusta, Georgia."
},
{
"reviewID": 654468,
"hotelid": 434,
"userName": "FEGrandbourne",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Manalapan, NJ",
"arrivalMonth": "1/2012",
"datePosted": "1/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Hotel is great for downtown Raleigh",
"comment": "Stayed at this hotel in the past, never any problems. Close to the train station."
},
{
"reviewID": 655768,
"hotelid": 344,
"userName": "WandM",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Atlanta, GA",
"arrivalMonth": "1/2012",
"datePosted": "1/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convinent to LAX",
"frequencyID": 2,
"title": "Convient to LAX, Good Quality",
"comment": "We use this hotel whenever flying out of LAX next day. Good service, reasonable value."
},
{
"reviewID": 657335,
"hotelid": 1282,
"userName": "Brian21",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "North Liberty, IA, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff was very friendly and helpful.",
"frequencyID": 1,
"title": "Excellent service and friendly employees",
"comment": "We stayed at the hotel over New Years Eve with a large party of friends and family and had a terrific time. There was lots of entertainment available at the hotel including the pool area and also on the Ped Mall in Iowa City."
},
{
"reviewID": 657402,
"hotelid": 1364,
"userName": "FatherZ",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Davis Junction, IL",
"arrivalMonth": "1/2012",
"datePosted": "1/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Entrance is hard to recognize. Signage is poor.",
"frequencyID": 2,
"title": "Good and Bad",
"comment": "The staff at the hotel were very good. Only 1 glitch in that they did not read their own agenda and forgot to provide driver for promised shuttle to reception on time. Room was nice but shocked at low quality TVs in room. 27 inch SD were a surprise for a hotel that claims to be 3 star. Swimming pool water was cold but spa worked nice and fitness room very good."
},
{
"reviewID": 657516,
"hotelid": 1143,
"userName": "JavaDonut",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Guatemala",
"arrivalMonth": "1/2012",
"datePosted": "1/20/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You can't find a better hotel value near the Galleria than Belvoir Suites.",
"frequencyID": 4,
"title": "Wow! Amazing comfort at an even more amazing price!",
"comment": "I booked two nights at Belvoir Suites-Galleria for an important business trip, rather on short notice. When I checked into the hotel I was greeted by very friendly, helpful staff who at once made me feel welcome. When I got to my room I was astounded at the size and luxuriious beauty of the room--so well designed and executed! My bed was perhaps the most comfortable hotel bed I've ever experienced, and I spend a large part of my year in hotels! Everything about Belvoir Suites-Galleria was delightful, even paying the bill. I've never found greater hotel value, believe me. I WILL be back!"
},
{
"reviewID": 659108,
"hotelid": 1177,
"userName": "Ram21",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Florida, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Hotel staff strive to take care of the guests.",
"frequencyID": 3,
"title": "Great Experience",
"comment": "Outstanding hotel. We had a great stay and was given a room with a beautiful view of the city. Customer service was excellent."
},
{
"reviewID": 659513,
"hotelid": 741,
"userName": "TomL",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Portland, OR",
"arrivalMonth": "1/2012",
"datePosted": "1/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The hotel is utilitarian, but clean, friendly, and well-run.",
"frequencyID": 4,
"title": "A standard Belvoir, but everything done well",
"comment": "This is a plain Belvoir hotel, nothing fancy, interesting, or unusual. But it is operated well with friendly staff, clean and nice rooms, and a good breakfast (free with the rate that I paid). It is a good location for people with business in the area. There is not much nearby for tourists, but a Metro station with quick access to downtown DC is only a block or two away. Also, the Crystal City underground shopping center is nearby, which has many restaurants and small shops. The only criticism I can think of is that it would be nice to have brighter reading lights next to the bed."
},
{
"reviewID": 660054,
"hotelid": 127,
"userName": "BarryG",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/21/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Close to the airport - don't rent a car to get here, you can walk here from the car rental places!",
"frequencyID": "",
"title": "Great Hotel",
"comment": "This hotel was recently added to our corporate preferred list, and I am so happy! It's a great hotel. I got a great BPG upgrade, with a wonderful view. The Starbucks was very nice too."
},
{
"reviewID": 660282,
"hotelid": 3207,
"userName": "PKFlyer",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Denver, CO",
"arrivalMonth": "1/2012",
"datePosted": "1/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Huge and impersonal, needs updating.",
"frequencyID": 4,
"title": "Disappointment",
"comment": "I've been a Platinum BPG member for years and have never been so slighted at a Grandbourne property before. I was not put on an BPG or Club floor. I was not offered the \"go green\" promotion option to gain more points. I was put in the South Tower, and it takes a full 5 minutes to get to the fitness center. My key was supposedly programmed to allow me access to the club room, but it never worked. My colleagues who have equal and less status than me were given upgrades, even though I was told there none available. The bathrooms are tiny and need updating in the worst way. There is nothing special about the behemoth of a property where no one makes you feel special to the slightest extent. I will never stay at this Belvoir again. There are many other great options of Grandbourne properties in Dallas."
},
{
"reviewID": 661060,
"hotelid": 861,
"userName": "Anonymous",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dubai",
"arrivalMonth": "1/2012",
"datePosted": "1/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't expect a BPG Platinum recognition",
"frequencyID": 4,
"title": "No BPG Platinum status recognition",
"comment": "I stayed at this hotel on 21st Jan. 2012."
},
{
"reviewID": 661093,
"hotelid": 3207,
"userName": "cris",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Dallas, TX, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Management will not honor reservation made. Only give excuses",
"frequencyID": 4,
"title": "reservations",
"comment": "Didn't honor reservation. Some convention excuse"
},
{
"reviewID": 661165,
"hotelid": 421,
"userName": "CSS1",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "DFW",
"arrivalMonth": "1/2012",
"datePosted": "1/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Renovations. Good lobby.",
"frequencyID": 3,
"title": "Great location but last 2 stays not up to BPG",
"comment": "Hotel is in great location. Lobby has great vibe and is full of energy. My colleagues tell me that their rooms were nice and renovated. They don't have BPG status. I've stayed as an BPG gold the last 3 times there and my room was old, wrinkled, scratched. Not sure why they would consisently give the better rooms to the non BPG. Definitely not what I expect from Belvoir. Because of risk that I could end up on shabby floor in shabby room, I won't be staying here again until all renovations are done."
},
{
"reviewID": 661218,
"hotelid": 1137,
"userName": "Rancher",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Minneapolis, MN, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great views from upper floors, at a freeway off ramp, good places to jog/run",
"frequencyID": 4,
"title": "Great hotel close to NYC",
"comment": "I needed a decent hotel, safe parking lot, and closeness to NYC. It exceeded my expectations on those and most other parameters."
},
{
"reviewID": 661361,
"hotelid": 95,
"userName": "Unhappy09",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Detroit, MI, USA",
"arrivalMonth": "1/2011",
"datePosted": "1/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "This property needs a renovation",
"comment": "I am not sure if this property has water damage, but their is evidence of black mold. Unfortunately, they have tried to mask this issue with bleach. All I could smell in my room was a mixture of fungus and bleach."
},
{
"reviewID": 661372,
"hotelid": 995,
"userName": "JeffPeggy",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 3,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nickle and dimes for internet, old outdated internet and wireless is painfully slow and they charge per device! TV is out of synch.",
"frequencyID": "",
"title": "Outdated",
"comment": "The room was ok, but slow behind the modern era when it comes to internet and TV. The TV on all channels and movie rented had audio that did not match the mouth. Internet is charged which is outdated and per device even worse. Please join the modern age and get with it. This hotel comes off as a rip off for old travelers and those deperate at disneyland. Do you really need to put your customers through this?"
},
{
"reviewID": 661424,
"hotelid": 344,
"userName": 737823,
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "My go to LAX hotel",
"comment": "I've had consistently good experiences at this property. Quick and efficient check-in by friendly and receptive staff. Rooms are comfortable with usual Belvoir amenities (Shine bathroom products, Starbucks coffee /Tazo tea, Sweet Sleeper Bed) and fairly well kept. Club lounge is also open 7 days a week with a great breakfast spread."
},
{
"reviewID": 661457,
"hotelid": 115,
"userName": "NicknameChosen",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Florida, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best of the Best in the Magic City!",
"frequencyID": 4,
"title": "Welcome Back",
"comment": "Kenya at the front desk greeted me with, \"Welcome back, Mr. (my last name)\" before I said hello or identified myself. Nice touch! Billy, David, and Candace also extended a warm welcome back and a \"we're glad you're here\" from the hotel sports bar. Gretchen in the sales department always ensures our corporate travelers are cared for beyond our expectations. The Belvoir Birmingham is our Magic City home away from home!"
},
{
"reviewID": 661743,
"hotelid": 855,
"userName": "joe69",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "12/2011",
"datePosted": "1/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the front desk people are outstanding",
"frequencyID": 2,
"title": "great staff",
"comment": "I go there once a month or more and I have always received the best service from all the staff , I live nearby and this is my hotel of choice."
},
{
"reviewID": 661776,
"hotelid": 814,
"userName": "joe69",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "5/2011",
"datePosted": "1/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "the front desk person when i arrived was outstanding",
"frequencyID": 1,
"title": "great front desk people",
"comment": "was there with family members great check-in,good food,beautiful oceanview room"
},
{
"reviewID": 661794,
"hotelid": 1113,
"userName": "WickedWitch",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Chicago IL",
"arrivalMonth": "1/2012",
"datePosted": "1/22/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "MOre attention needs to be paid to cleanliness and service",
"frequencyID": 4,
"title": "I stay here because it is convenient to where I do business",
"comment": "I was very disappointed with my recent stay at this hotel:"
},
{
"reviewID": 662036,
"hotelid": 1569,
"userName": "Karen27",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "California, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/22/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Outstanding friendly staff",
"frequencyID": 2,
"title": "Outstanding Service",
"comment": "We went to Disneyland for this visit and the great service started right at the front door, the front desk was very friendly, and even though they didnt have a suite for the upgrade, (I am Platinum with Belvoir) the front desk staff had explained very nicely that they only have a few and they book very quickly, they gave me a wonderful room which was not ready but did take our bags so we could go and enjoy the park. When we retruned to the hotel the Bell man brought our bags so fast we could not believe it, he was so nice to explain about different things and plances to see while we were there for Disneyland, and the great service just kept on going...we went to the lounge for happy hour on the club floor and what a wonderful bartender she was...and a great assortment of food and drinks...the next morning we went to breakfast and again what friendly staff members and a great assortment for a continental breakfast. We were so impressed with our stay that we will make this our hotel choice for visits to come."
},
{
"reviewID": 662677,
"hotelid": 196,
"userName": "Glunk",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Unexpected problems",
"comment": "This is one of several stays at this hotel. In the past, the inadequate exercise facility has been the major issue. On this visit, the television did not work and the Hotel did not have the room that I reserved. Instead of apologizing, the front desk argued that my printed reservation was just wrong. Disappointing."
},
{
"reviewID": 662689,
"hotelid": 1236,
"userName": "CH1951",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 1,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Williamsburg, VA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Slow service",
"frequencyID": 4,
"title": "Too slow to recover from a mistake",
"comment": "This is not a bad hotel. It's convenient, well-situated and I've stayed there several times but in my last visit, I had a situation where the plumbing failed and I had to move rooms. Fair enough! These things happen! What got to me was that the person assigned to help me move rooms never showed up and the manager at the front desk didn't seem to care. To me it's really important that when a hotel falls short that they try extra hard to recover the situation...This one didn't!"
},
{
"reviewID": 663118,
"hotelid": 756,
"userName": "Indy101",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "North Carolina",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't depend on this hotel for internet and food.",
"frequencyID": 4,
"title": "Not a Good Hotel for Business Travelers",
"comment": "As a business traveler who travels every week, I have to say that this hotel is lacking in many areas for the business traveler."
},
{
"reviewID": 663694,
"hotelid": 1196,
"userName": "TimC340",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "UK",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The Internet consistently does not work.",
"frequencyID": 3,
"title": "If you need Internet to work, forget it.",
"comment": "I come to this hotel regularly. The staff are nice, the rooms ok - but very small above the 3rd floor, and there is NO soundproofing, and the AC is temperamental at best. The worst feature, however, is the Internet facilities - wifi or wired. If there was no Internet, ok - I could get it in a local restaurant. But there is - or at least, there's supposed to be. It will tantalise you by occasionally showing a connection, but you won't hold it long enough to achieve anything. This has been going on for 6 weeks now, and has been reported many times every day - and they do nothing. So, if you need reliable Internet during your stay, go elsewhere."
},
{
"reviewID": 663719,
"hotelid": 196,
"userName": "Paul15",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Milwaukee, WI, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "You won't leave feeling delighted",
"frequencyID": 4,
"title": "Missed opportunities",
"comment": "I stay at this hotel almost every week yet I'm treated like a newcomer each time. The service at the front desk is usauly slow and very inconsistent, like they are just going through the motions. The rooms have been due for remodeling for a long, long time. I had a newly remodeled room on my last stay and was disappointed. Ultra bright lights, questionable decor, and 1/2 remodeled bathrooms. They missed a chance to really upgrade the property. The location is good and the amenities are nice. There are just some missed opportunities"
},
{
"reviewID": 663782,
"hotelid": 102,
"userName": "Tigers7",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Baton Rouge, LA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Can't beat the staff!",
"frequencyID": 3,
"title": "Great Business Hotel",
"comment": "This is one of the better business hotels I've stayed at for work. Staff is excellent from the front desk to the bell staff and the Concierge level. They remember you and take care of you. Hotel is well appointed. Would recommend this to any business traveler visiting this side of Phoenix."
},
{
"reviewID": 663850,
"hotelid": 3052,
"userName": "yofarbs",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Seattle, WA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Friendly, Helpful Staff",
"comment": "I had a great stay at the Belvoir Tribeca. The room was wonderful (the Platinum upgrade was particularly nice), but I the staff was outstanding: always pleasant, always helpful."
},
{
"reviewID": 663881,
"hotelid": 3079,
"userName": "DotDot",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": "",
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Texas",
"arrivalMonth": "2/2012",
"datePosted": "1/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "NOt helpful",
"frequencyID": 2,
"title": "beware",
"comment": "If you use their online registration, don't expect to get any of the things you put in the remarks section and ask for, like your group rate that was prearranged. They also will charge your card one month ahead of time and not refund you any money for any reason."
},
{
"reviewID": 664050,
"hotelid": 171,
"userName": "Krandolph",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Monterey, TN 38574, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It's a perfect place to stay!!",
"frequencyID": 4,
"title": "All around great hotel",
"comment": "One of the best hotels we have stayed in. Perfect!!"
},
{
"reviewID": 664173,
"hotelid": 861,
"userName": "Nosleep",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "USA",
"arrivalMonth": "1/2011",
"datePosted": "1/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "How not to treat a Platinum",
"comment": "Was informed I had been upgraded - great! Got to the room, normal room. Turned off the TV to go to sleep, guess what, elevator kept me up all night. Paid a really high rate for no sleep. Not the way to treat a Plat."
},
{
"reviewID": 664270,
"hotelid": 350,
"userName": "dhweb",
"overall": 1,
"roomComfort": "",
"staffMetNeeds": 1,
"cleanRoom": "",
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Anchorage, AK, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "First Impressions - Not so good",
"comment": "Just arrived too early to check in. Nice lobby, but... Receptionist didn't make any effort to try to get me in early, and the bar wanted to sell me a three-day old pastry for full price. NOT a good first impression. Hopefully things will pick up over the next several days of my stay."
},
{
"reviewID": 664300,
"hotelid": 756,
"userName": "MB62",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": "",
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Belvoir in name only",
"comment": "I stay at this location only because it's close to work. There are always issues - long check-in/check-out lines, billing errors, no King-sized bed, no upgrade for platinum status, burned out light-bulbs (that don't get repaired even weeks later when I get put in the same room), bad plumbling (see light bulbs), room keys don't work, etc., etc.. In addition, the fitness eqpt is dated, the wireless signal is weak (especially on the top floors), the elevators are slow and often out of order, etc. Needs a complete overall to be brought to Belvoir standards."
},
{
"reviewID": 664423,
"hotelid": 1236,
"userName": "dinerdivas",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Wisconsin",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "A very accomodating pet friendly policy.",
"frequencyID": 3,
"title": "Pet Friendly Policy Excellent",
"comment": "Needing a place to stay with my dogs, this hotel was very accomodating. No additonal pet fees, good room rates and closeness to attractions made this hotel the perfect place."
},
{
"reviewID": 664980,
"hotelid": 756,
"userName": "alcazar23",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "it's old!",
"frequencyID": 4,
"title": "Hotel is old",
"comment": "This Belvoir needs an update badly. The rooms are old. Furniture is old and the carpet needs to be replaced badly. It's the only Grandbourne property in this area and i am an BPG member so i stay here. The rooms are spacious and the beds are comfortable. The staff are polite and helpful."
},
{
"reviewID": 665135,
"hotelid": 139,
"userName": "Dmg9",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "falls short",
"comment": "I have stayed at this hotel many times and mostly found it great. This most recent stay was subpar-the hotel was being redone and there was constant noise from 7 am to 7 pm. Also, the internet was down and I had to go to the Lobby to receive a signal. So this stay fell short and I was disappointed."
},
{
"reviewID": 665145,
"hotelid": 1998,
"userName": "energywhiz",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Washington, DC",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "The only thing consistent about the staff is their inconsistency",
"comment": "I've now stayed here twice more since my last review. On both stays I got upgraded to the club floor and my room was spotless. On my first stay their was a staff member making sure the club lounge mini-fridge was re-stocked, on my second stay there was nothing in the mini-fridge, except during evening apps."
},
{
"reviewID": 665226,
"hotelid": 664,
"userName": "Cruiser",
"overall": 3,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Stockton, CA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Convenient location and transportation to cruise ships.",
"frequencyID": 4,
"title": "Too late for a good room?",
"comment": "As many people do, we booked this hotel for one night prior to our departure on a cruise. Our day started out at 4am in California. We were bumped off of a flight, needless to say we arrived very tired and late at this property. The desk clerk actually told us we were too late for a nice room. We were given a room on the ground floor, facing the parking lot. The room (and entire hall way) had a bad odor. As a Gold Grandbourne member, it was very disappointing. Not what we had hoped for after the day we had. On the upside, this hotel is very organized in transportation to the cruise ships."
},
{
"reviewID": 665352,
"hotelid": 95,
"userName": "Gary26",
"overall": 1,
"roomComfort": 2,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Boston, MA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/23/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "No value of loyalty and poor quality.",
"frequencyID": 4,
"title": "Poor service and no attention to a long term BPG member.",
"comment": "As a 50 week per year traveler and a long time Grandbourne Preferred Guest, I was surprised as to the lack of appreciation this property had for me as a long time ... loyal BPG customer. I felt that I was nickel and dimed every inch along the way during my two night stay. I was not accomodated with my placement on the club floors and not provided access to the club level lounge. I am currently gold level with Grandbourne and have already stayed 9 times in 2012. I am also Platimum and Diamond Level with other competitive chains. This made no difference in the front deck person's POV."
},
{
"reviewID": 666555,
"hotelid": 344,
"userName": "SFJoe",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "San Francisco, CA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "close to LAX",
"frequencyID": 4,
"title": "bathroom not cleaned properly",
"comment": "When I checked in at 11pm at night I found upon needing to use the bathroom that the toilet seat had multiple womens hair on the back side of the toilet seat."
},
{
"reviewID": 666598,
"hotelid": 1497,
"userName": "Dolly",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 0,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Convenient location",
"frequencyID": 2,
"title": "Convenient location for visiting Old San Juan",
"comment": "The staff made it very easy to see not just Old San Juan but also other parts of Peurto Rico. Renting a car and being picked up from the hotel by Avis was a breeze!"
},
{
"reviewID": 666660,
"hotelid": 139,
"userName": "dka000",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Cleveland, OH, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "I requested that the rate be changed to the corporate rate and twice the hotel staffs told me they would follow up by either a phone call or email. I have not heard back since.",
"frequencyID": 4,
"title": "Follow up",
"comment": "I've been staying at this hotel since summer of last year. Over and over again I've had to insist that I get a room based on my reservation even though I'm loyal customer. I would assume that as Platinum member, I would a better customer service but some staffs members do not even bother to follow up."
},
{
"reviewID": 666718,
"hotelid": 914,
"userName": "mandoe118",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Clermont, FL",
"arrivalMonth": "1/2012",
"datePosted": "1/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff exceeds expectations when taking care of adults and children alike.",
"frequencyID": 3,
"title": "All-around family-friendly resort",
"comment": "My mom, son and I enjoyed a wonderful two-night stay (1/19-1/21) last week and could not have been happier. This is the second time in four months that I have enjoyed your resort and am pleased to have discovered it; my mom was a first-time visitor and really enjoyed her time at the resort."
},
{
"reviewID": 666719,
"hotelid": 1137,
"userName": "James6977",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 3,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Edison, NJ, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Have to pay for internet.",
"frequencyID": 3,
"title": "Business trip",
"comment": "I found the room to be small. There was no refridgerator or microwave. The iron leaked water. The continental breakfast was lacking. Had to pay for internet usage. I was going to talk to the staff while I was there but heard another guests talking about their difficulties, decided not to. Staff was just deflecting to maintenance department, didn't accept responsibility for anything, so decided to just wait. Belvoir quality just wasn't there."
},
{
"reviewID": 667363,
"hotelid": 380,
"userName": "Brian36",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "California, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "If you self park, pay close attention to how you get to the lobby. Locating your car can be difficult.",
"frequencyID": 3,
"title": "Surprising view",
"comment": "Despite the inland location, I was pleasantly surprised by the sweeping ocean view. It's apparent this hotel has a history of use, but you can't beat the value."
},
{
"reviewID": 667423,
"hotelid": 855,
"userName": "smd2012",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Virginia Beach, VA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/24/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice hotel, easy to get to",
"frequencyID": 2,
"title": "Nice hotel",
"comment": "Nice hotel, comfortable bed. Good circulation. Clean room. Easy to check in and out. Although there during snow storm, still clean."
},
{
"reviewID": 668285,
"hotelid": 1494,
"userName": "goat",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 2,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Kansas",
"arrivalMonth": "1/2012",
"datePosted": "1/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Very dirty and short staffed and the food was not fresh.",
"frequencyID": 3,
"title": "cleanliness/food quality",
"comment": "Our room was very dirty and dusty. The bathroom was grossly soiled, especially the toilet. The food in the club lounge was obviously not fresh, as the fruit was rotting on the plate. The hot foods were cold. There was no bottled water available in the lounge.I have never written a bad review about a Grandbourne property before as they have always been excellent."
},
{
"reviewID": 668723,
"hotelid": 83,
"userName": "StarOne326",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 2,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Philadelphia PA",
"arrivalMonth": "1/2012",
"datePosted": "1/24/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "below par",
"frequencyID": 4,
"title": "Needs Improvement",
"comment": "I recently stayed at this property and was underwhelmed. First, I went out for a run and many hotels have water available when you get back. This property didn't and when I asked I was told I could buy a bottle from the store. second, One night I ordered room service, the pasta with sausage, and couldn't believe for $21 I got a tiny and bland meal. At checkout I mentioned both issues and the agent could have cared less. I expected more from this type of property, especially as a Gold member, but they didn't deliver."
},
{
"reviewID": 669188,
"hotelid": 1703,
"userName": "PlatStud",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Phoenix, AZ",
"arrivalMonth": "1/2012",
"datePosted": "1/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "District Restaruant is amazing!",
"frequencyID": 4,
"title": "Excellent Belvoir",
"comment": "The moment we walked into the Hotel I was able to feel at ease. It has a calm and tranquil environment considering how big the lobby is. The lobby is very modern, clean and spacious. As a GOLD was upgraded to the BPG floor without asking. The room was spacious and typical Belvoir Style. The district bar is very good. Saturday nights they have live Jazz which is very nice. Overall an awesome Belvoir very close to a lot of the major attractions that downtown Phoenix has to offer."
},
{
"reviewID": 669222,
"hotelid": 1317,
"userName": "gig67",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Trenton, FL 32693, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Be very careful if you book on line.",
"frequencyID": 3,
"title": "I had two issues with rates",
"comment": "We booked our reservation on line so were told we did not qualify for free breakfast buffet. Also our credit card was charged for 25.00 in addition to the room rate for incidentals. Since the room was paid on line the front desk could not even tell us our bill when we left. We were told there were NO additional charges so why the 25.00? The room and house staff are great and we love the hotel but will never book on line again....."
},
{
"reviewID": 669771,
"hotelid": 353,
"userName": "bgeorge",
"overall": 2,
"roomComfort": 2,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 2,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Dallas",
"arrivalMonth": "1/2012",
"datePosted": "1/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Problemas",
"comment": "No hot water for 8 nights even after two calls to the front desk to fix it (it wasn't frigid, just luke warm but hey, for $256/night, that's not ok)."
},
{
"reviewID": 669836,
"hotelid": 83,
"userName": "Patrick99",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Cape Cod, Massachusetts",
"arrivalMonth": "6/2011",
"datePosted": "1/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location and easy drive into Hollywood",
"frequencyID": 2,
"title": "Average hotel, great value and location",
"comment": "The hotel was pretty standard for Belvoirs, and possibly below average for LA. Although was a great stay. The pool did leave a bit to be desired, but the staff was very friendly and helpfull. The location was excelent."
},
{
"reviewID": 670298,
"hotelid": 421,
"userName": "Desiree3",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Florida",
"arrivalMonth": "1/2012",
"datePosted": "1/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Location is great!",
"frequencyID": "",
"title": "Perfect Location",
"comment": "My husband and I stayed here New Year's 2011 and it was perfect so we brought the family this time."
},
{
"reviewID": 670443,
"hotelid": 1496,
"userName": "spiritandstyle",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Dublin, Co. Dublin, Ireland",
"arrivalMonth": "1/2012",
"datePosted": "1/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "club lounge closed on weekends",
"frequencyID": 4,
"title": "good airport hotel",
"comment": "we arrived at 2 am after a very long flight, stayed 2 days just to recover jet lag before another 8 hr flight,,,as a platinium BPG member, we expected a decent room, but was put into a room opposite the lift and open plan club room, this area is always very noisy, we asked and was changed to another room, at 3 am. the second room was clean and comfortable a bit like ralph lauren style, however the tv was broken. Exhausted we went to sleep. As always the bed was fantastic as expected, the bed and pillows were great as we have come to expect., The free breakfast for club guests in the club lounge was closed and we were told we could eat in the main dinning room in the morning but due to our late arrival we skipped breakfast, then we changed rooms again as tv could not be fixed. At this point we were very tired and dissappointed at been moved around the hotel. The printer in the club loung was broken so had to resort to the link room,. my wife and i can understand how various problems arise in hotels but felt we were very let down up at this point. Until we met Marvin and George behind front desk, these two gentlemen tolally restored my faith in the JFK Belvoir . Before i had even started to tell them of our woes, Marvin had offered us a complementary dinner in the restaurent that evening, i have to say that we thourghly enjoyed dinner.Friendly courteous and lovely food,..Marvin restored the status quo here, and i would return knowing he was still there."
},
{
"reviewID": 670546,
"hotelid": 434,
"userName": "lenja",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Delaware, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "excellent if they key cards work",
"frequencyID": 3,
"title": "Room access",
"comment": "I checked in late. The front desk clerk did not acknowledge the BPG status or hotel BPG benifits. When I got into my room (at 12:30 am, late check in) the key would not work. Security let me into room but told me not to leave until morning or I could not get back into the room. At 7 am the front desk gave me new key cards. Still could not get in so they sent maintance. They played with the door reprograming it several times. Finally worked, but when I came back from my meeting I could not get in. So they replaced the battery in the door. Worked for a short while. They then replaced the door assembly, which worked for about 1 day. The entire time I was there, right to check out I was never sure if I could get into my room. This was to bad as otherwise my stay would have generated excellent reviews."
},
{
"reviewID": 670625,
"hotelid": 1177,
"userName": "JCFD1579",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Clermont, Florida",
"arrivalMonth": "1/2012",
"datePosted": "1/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Very easy to Times Square and theaters",
"frequencyID": 3,
"title": "Best view of New York !",
"comment": "Stay here every trip to Jersey. The hotel is the best in the area, including NYC. Getting the ferry on the property to the bus that takes you to times square and the theaters is extremely convient, espically when it is snowing. The view is outstanding!"
},
{
"reviewID": 670696,
"hotelid": 94,
"userName": "Joyce193",
"overall": 2,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Aurora, OH, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/25/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Rooms are nice and clean but good only for a 1 night stay as housekeeping does not see to your room unless you call. Does not have club room and no breakfast for BPG members.",
"frequencyID": 3,
"title": "Won't stay here next time.",
"comment": "Arrived on a Fri. checked in, had to listen to a small dog bark next door for 3.5 hrs. When I went out& mentioned to front desk I was asked if I wanted to move rooms. ie I was not the one making the noise & why would they put someone next to the room with the dog? The hotel was not busy. Dog still barking 4 hrs later. Sat am I noticed 2 doors down 3 glasses left outside a door. They were still there when I checked out Sun am. Returned Sat at 5 pm and housekeeping still hadn't been there. I had to call to have some one come up to empty the trash can & replace towels. Bad weather this weekend and had to walk in the driveway (avoiding the dog mess) as the sidewalks were icey and had not been salted to remove ice. BPG members are usually treated better at most Belvoir hotels."
},
{
"reviewID": 670993,
"hotelid": 3207,
"userName": "doctordm",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "San Antonio TX",
"arrivalMonth": "1/2012",
"datePosted": "1/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Friendly and helpful staff.",
"frequencyID": 3,
"title": "Great People!",
"comment": "From the folks at the front desk to the many others you meet during a hotel stay, this was one of the best experiences we have ever had at any Grandbourne location. This made our weekend very special. Thanks to everyone."
},
{
"reviewID": 671041,
"hotelid": 151,
"userName": "Xgreyhound",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/25/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Under-rated",
"comment": "The restaurant was far above expectations. The lobby could be bigger. The room was quite nice and the view from the hotel room was definitely under-rated."
},
{
"reviewID": 671299,
"hotelid": 1495,
"userName": "Tucker",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Johnstown, PA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/26/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "lack of customer service.",
"frequencyID": 4,
"title": "Dissappointing service..Several stays.",
"comment": "This is truly my first review as a 8 year Platinum member, But I feel I must post this. I live in PA. Fly out of BWI for the price and convenience. I have yet to stay here and not have several issues with the service and room. It really is such a disappointment. I can give you multiple, multiple reasons but I will keep this short. You will never get anything, even a bottle of water or snack from the lounge after 9:30 pm or a consistent room. So you better check in before 7 ..Management tends to be rude, errogant and un-accommodating in which I am really disappointed in you all. Grandbourne, Please step in here."
},
{
"reviewID": 671505,
"hotelid": 102,
"userName": "PlatStud",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 1,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Phoenix, AZ",
"arrivalMonth": "10/2011",
"datePosted": "1/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Value!",
"frequencyID": 4,
"title": "Great Value!",
"comment": "For the amount that is being payed this Belvoir does it's job. Self parking is efficient and check in is always a breeze! I travel frequently to this hotel and already know that the check in process is friendly, quick and efficient. Rooms are good size and balconies make it nice to hang out in your room for a bit. Good value for the money being payed!"
},
{
"reviewID": 682583,
"hotelid": 115,
"userName": "Ilpadrino5",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Charleston, SC",
"arrivalMonth": "1/2012",
"datePosted": "1/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "It is a big complex",
"frequencyID": 3,
"title": "Great location, great hotel",
"comment": "While driving from west to east coast, I needed a place to stay for a night. Called BPG and they recommended this hotel because of its proximity to I-20. Staff was very helpful when I got turned around in downtown Birmingham (at midnight). Thanks again for the hospitality!"
},
{
"reviewID": 690571,
"hotelid": 430,
"userName": "DB100",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Buffalo, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Exceptional service",
"frequencyID": 3,
"title": "Great stay",
"comment": "Hotel service was exceptional."
},
{
"reviewID": 710514,
"hotelid": 760,
"userName": "CTgal",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Stratford, CT, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Lovely grounds, spacious rooms",
"frequencyID": 3,
"title": "Quality Stay, Great Location",
"comment": "Access to the beach is what made this hotel stand out for us. Simply grab your stuff and walk across the street to a great beach with all water activities right there. Hotel pool/hot tub was a perfect end to the day. The suite facilities were great for our adult family of five. We used two rooms so everyone had sleeping space; however, the pull outs are not nearly as comfortable as the bed."
},
{
"reviewID": 723310,
"hotelid": 3115,
"userName": "MrsB",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 1,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "Lexington, KY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff and service are excellent!",
"frequencyID": 2,
"title": "Enjoyed our stay",
"comment": "The staff at this hotel is great. They are very helpful and friendly and are always willing to help with any requests."
},
{
"reviewID": 724366,
"hotelid": 865,
"userName": "Ansuz",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Texad",
"arrivalMonth": "1/2012",
"datePosted": "1/26/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The renovation saves this hotel",
"frequencyID": 4,
"title": "The renovation helped",
"comment": "I have been staying at this property for several months now and for the first time was upgraded to a newly renovated guest room. The renovation did the room a world of good - new paint, carpets, artwork, bathroom - the whole 9 yards. I was beginning to tire of the worn nature of the hotel but these changes have made it worth staying at again."
},
{
"reviewID": 724693,
"hotelid": 3023,
"userName": "PolytheneB",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 5,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 7,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Tulsa, OK",
"arrivalMonth": "1/2012",
"datePosted": "1/27/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is really just a Belvoir 4-Points in disguise.",
"frequencyID": 4,
"title": "4-Points in Disguise",
"comment": "1. The address provided on the website isn't GPS compatible. I ended up approximately a mile from where I should have been. I called the hotel and they were aware of this and gave me directions to the hotel."
},
{
"reviewID": 727977,
"hotelid": 48,
"userName": "Ted45",
"overall": 3,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Atlanta, GA, USA",
"arrivalMonth": "1/2011",
"datePosted": "1/27/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Room was clean and comfortable.",
"frequencyID": 3,
"title": "Your Personnel",
"comment": "The only reason for the 3 star rating is due to your personnel. The staff member checking us in was very rude and acted as if we were bothering her. We were told our pet couldn't be left alone in the room and we have no problem with the rule. Upon returning we talked with another guest who informed she knew nothing about the rule and left two dogs in her room. The room itself was clean and the view wonderful which brings me to another point. We were at Club Level but the staff member failed to give us any information about any amenties, especially the breakfast."
},
{
"reviewID": 731278,
"hotelid": 353,
"userName": "UncleBuckworth",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 1,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Alabama, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Great location but needs renovation badly",
"frequencyID": 2,
"title": "Bathroom Very Disappointing",
"comment": "The bathroom need a complete renovation. Cracked tiles, rusty faucets, stains on the walls and the floor, stains and cracks on the vaity, etc."
},
{
"reviewID": 732163,
"hotelid": 3125,
"userName": "gertrude",
"overall": 2,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 1,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 3,
"guestFrom": "nm",
"arrivalMonth": "1/2012",
"datePosted": "1/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "As long as you don't need a bed, fine hotel.",
"comment": "I stayed for the first time last week. The room is fine, though no seat in the wheelchair access shower. The bed was awful; lumpy, unsupportive, noisy. There was no bottled water in the room."
},
{
"reviewID": 732290,
"hotelid": 954,
"userName": "TXHDRIDER",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/28/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Don't stay unless thee is nothing else available",
"frequencyID": 4,
"title": "This hotel is not worth staying at",
"comment": "TV didn't work"
},
{
"reviewID": 732430,
"hotelid": 1196,
"userName": "Giampi",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Zurich Switzerland",
"arrivalMonth": "1/2012",
"datePosted": "1/28/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Fantastische Lage, super Personal",
"frequencyID": 4,
"title": "Fantastische Lage",
"comment": "Bin mit dem Belvoir Pasadena sehr zufrieden."
},
{
"reviewID": 733636,
"hotelid": 94,
"userName": "DoctorC",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": 5,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 4,
"guestFrom": "Ohio, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "If you are a Platinum member forget it. There are better places to stay nearby",
"frequencyID": 4,
"title": "Lots of stays here but never again",
"comment": "The utter lack of recognition for a Platinum member is amazing! Here's how to kill your hotel with Platinum guests - start with sending a message suggesting we spend 30% more for a \"club level\" room. If it's available Platinum is supposed to get upgraded. At check-in be told you've been upgraded (but not to the best available) because access to your floor is restricted. Of course the room is the same size, amenities are the same, and it is exactly the same as non-\"restricted\" floors, but HEY! it's an upgrade! By the way, that \"welcoming gift\"? You better want points because the front desk staff is going to give you an alternative by asking. Go to your room and find they've ignored your requests for extra towels and pillows. (This is guaranteed or compensated in other plans folks!) Now ask for those additional items and have the person delivering only the towels drop them off and just leave without a word. What a stupid guest, you should have KNOWN those extra pillows were in a bag in the closet (where they may have been for the last 6 months for all you know.) Check the next day, and find out there's an entire floor of much larger, nicer rooms on the executive level. And guess what? They are available for your entire stay. Now be told you can reserve that level next time (at additional cost of course.) So much for the upgrade, but we're not done. Now if you really want to put a dagger in the hotel's Platinum heart, have one of your keys not work. Then send your spouse down with your Platinum key-jacket to get one that does. Can you see this coming? The staff person keeps the non-working key and says you need your ID (that's back up in the room) because they want to be security conscious. The Platinum jacket isn't enough because you might have found or stolen it. It doesn't matter that they talked to you less than 24 hours ago and heard your complaints then. Please, Platinum member, we must abuse you just a bit more. Stayed here more than 10 years and probably close to 50 times but I'm done. I recommend you stay away from here if you are an elite member who knows how a property is SUPPOSED to treat you. They didn't even send a manager to talk to me."
},
{
"reviewID": 734050,
"hotelid": 942,
"userName": "Krandolph",
"overall": 4,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Monterey, TN 38574, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Go to the restaurant in the morning. Patercia is a wonderful person and makes my stay more enjoyable.",
"frequencyID": 4,
"title": "Different night manager better stay!",
"comment": "Night manager was very helpful. She was very nice and respectful. Thank you Bobbie."
},
{
"reviewID": 734188,
"hotelid": 1598,
"userName": "Taxdoc",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 4,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 5,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Palos Verdes",
"arrivalMonth": "1/2012",
"datePosted": "1/29/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Beware of the rooms",
"frequencyID": 4,
"title": "Do not let the lobby fool you",
"comment": "The rooms in this hotel are horrible. I would have done better in a Motel 6. Paint was peeling from the bathroome ceiling and the bathtub had was rusted where the drain pipe was located. As a platinum member I was appalled at the condition of this hotel. I am now considering switching brand loyalties"
},
{
"reviewID": 735016,
"hotelid": 3115,
"userName": "Tony1",
"overall": 5,
"roomComfort": "",
"staffMetNeeds": "",
"cleanRoom": "",
"facilitiesMetExpectations": "",
"ageRangeID": 4,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great service every employee was very helpful check in was the quickest that I have had anywhere.",
"frequencyID": 4,
"title": "Great Hotel",
"comment": "First time we have stayed there will be back we did the derby dinner package,everything was handled perfectly. great customer service."
},
{
"reviewID": 735339,
"hotelid": 674,
"userName": "VAVal",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "TRUE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "Colonial Heights, VA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/29/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "clean, friendly staff, Nice location",
"frequencyID": 3,
"title": "Wonderful Stay",
"comment": "This is my 4th or 5th stay in the past few years. I enjoy my stay every time. I have stayed friends with some of the staff. They are very friendly and try to make my stay wonderful. I was upset that I didn't have a fridge in my room But upon request they put one in :)"
},
{
"reviewID": 735726,
"hotelid": 48,
"userName": "PGN06515",
"overall": 3,
"roomComfort": 5,
"staffMetNeeds": 4,
"cleanRoom": "",
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Connecticut, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Nice hotel, good location for convention go-ers, but have dinner somewhere else",
"frequencyID": 3,
"title": "The restaurant service needs attention.",
"comment": "The hotel is well-appointed and comfortable. Room service was prompt and the food is good quality and served in generous portions. However, my experience with the restaurant service in the dining room was poor. I waited by myself for 5 minutes before any of the staff acknowledged me or even made eye contact. Waitstaff had little knowledge of the specials or how food was to be prepared, even after I asked them to check. Water goblet was filled for the first time half way through the meal. I also do not like paying extra for in-room WiFi service. You don't charge guests for using the hot water, do you? WiFi is your infrastructure. Not likely to stay at this Belvoir property again."
},
{
"reviewID": 742350,
"hotelid": 40,
"userName": "Bern66",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": "",
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Major (and must needed) renovation in progress",
"frequencyID": 4,
"title": "Wait until Renovation is over",
"comment": "Stayed here one night January 2012. Started by waiting for over 45 minutes for the shuttle bus from O'hare (every other bus picked up 2 or 3 times by the time the Belvoir arrived). Major renovation going on at this hotel. Entire lobby and atrium is blocked off by black plastic as it is gutted to concrete slab. I believe some of the rooms have been renovated. But most have not and they are about 8 years past due. Many people who were staying more than one night were checking out to go somewhere else. Staff seemed very disenterested and extremely slow. As a part of the renovation they have set up some type of ventialation system which involved most ot the out side windows on one floor being open with plastic tubes hanging out making a constant and very loud flapping sound. Honestly should have just shut down this property while they renovate. Very bad brand experience."
},
{
"reviewID": 742628,
"hotelid": 353,
"userName": "nspla",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Lafayette, LA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Front Desk Service",
"comment": "Your front desk staff were very helpful. My iPhone charge was not working and they let me borrow one that a previous guest had left behind. Within 5 minutes of making an inquery , someone brought one to the front desk from lost and found. I returned it upon check out. Thanks to your staff"
},
{
"reviewID": 742707,
"hotelid": 655,
"userName": "JerseyGuy",
"overall": 3,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 4,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Philadelphia, PA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Overall friendly staff but the rooms need a refresh as the furniture and carpets are tired.",
"frequencyID": 4,
"title": "Room Change Needed",
"comment": "Checked in and was initially put exactly where my BPG profile says I don't want to be - next to the elevators. In addition they tried to put me in a room not on the club level. After an immediate complaint, I was moved to the club level in a room that was not downsized because space was taken away by the elevators. With over 40% of the rooms empty that night, why would they even try to put me in the first room?"
},
{
"reviewID": 742797,
"hotelid": 353,
"userName": "KristenP25",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Baton Rouge, LA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Customer Service was not very good and Bring your Checkbook",
"frequencyID": 4,
"title": "Customer Service Was NOT GOOD!",
"comment": "I stayed at this hotel last week for a convention that was held there. The convention brought over 200 people to this hotel and service was not good at all. Some staff were rude and not helpful when I called down to the front desk. Drinks were BEYOND EXPENSIVE.... We had an Awards Dinner 1 of the nights and had to purchase our drinks. A very small watered-down mixed drink was $11 and a can of coke was $6. I don't mind paying for service if it is GOOD Service. I was not pleased with the service at all. The restaurant inside the hotel was closed one of the days at lunch time, and another day had a very long wait time because they had 1 server to help everyone. I would think if you have a convention scheduled and this many people reserved to come to a convention in a room directly across from this restaurant in the hotel, you would schedule enough people to accommodate at least a portion of the people there. One of the mornings for breakfast, we went to the same restaurant and ordered 2 omelets for $50. Very very over-priced..... It was a very nice hotel, but sadly I would not recommend this place to anyone."
},
{
"reviewID": 742799,
"hotelid": 127,
"userName": "ABCDE",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 2,
"cleanRoom": 3,
"facilitiesMetExpectations": 2,
"ageRangeID": 3,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "NY,NY",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Customer Service Lacking",
"comment": "After many stays at Grandbourne Hotels, I was really surprised at the lack of concern or care from the staff at Belvoir Marina in San Diego. When I asked to switch rooms, no one even bothered asking why or what they could do. The bar at the Bay Tower was a MESS at 10pm. Bottles, drinks, everywhere, but no one to take our order. After waiting 10 minutes, we mentioned at the front desk that we weren't able to get a drink. The response was \"Oh, they are closed.\" No, empathy what so ever. My first room didn't have a working internet connection and all rooms are wired connections not wireless. Finally, the Bay Tower is dated. Rooms are a good size, but it all feels old. Overall, it was an unimpressive stay made worse by a staff who seemed as if they couldn't care less."
},
{
"reviewID": 742946,
"hotelid": 1783,
"userName": "Lindsey87",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 1,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Cincinnati, OH, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "The staff was great!",
"frequencyID": 2,
"title": "The hotel staff was excellent!",
"comment": "My boyfriend and I drove down from Ohio to see a concert, upon arrival we found out the concert was cancelled, we were very upset. Brittney and the other hotel receptionist were absolutely great, they helped to make the stay more enjoyable! They gave us several recommendations of things to do in the city, as well as giving us directions and answering any questions we had. The shuttle service was very convenient and the rooftop bar was an added bonus. The room was clean and very nice. The staff and the features of this hotel made our stay very satisfying!"
},
{
"reviewID": 743036,
"hotelid": 3576,
"userName": "LRCNYC",
"overall": 2,
"roomComfort": 3,
"staffMetNeeds": 4,
"cleanRoom": 2,
"facilitiesMetExpectations": 2,
"ageRangeID": 4,
"tripPurposeID": 4,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "Disappointing",
"comment": "The Orlando Downtown was disappointing. The facilities are not what I expected but the staff was very nice. Room service was expensive and the quality of the food was not up to par. Breakfast in the Cafe was good and the staff was very accomodating. Overall, the rooms were small and the hotel needs to be updated."
},
{
"reviewID": 743578,
"hotelid": 5607,
"userName": "DepositForever",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 4,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Staff not helpful",
"comment": "I checked out with cash, and after week, the deposit held on my credit card had not been released. I have been stayed with to a lot places, and the deposit is always released right after I checked out."
},
{
"reviewID": 743812,
"hotelid": 379,
"userName": "Gil19",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 6,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "The OC",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Get to know Sissy",
"frequencyID": 2,
"title": "Great staff",
"comment": "My wife and I visit Kauai twice a year and"
},
{
"reviewID": 743985,
"hotelid": 347,
"userName": "WorldTraveler",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "1/2011",
"datePosted": "1/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Nice Hotel on Milwaukee's West Side",
"comment": "This is a nice hotel, very close to shopping it has a great pool and a decent, affordably priced restaurant. A great option, if you want to be a little bit out of downtown. Parking is free, which is always nice. It does seem to be pretty popular with families. Many of the times I have been here you could hear children shouting or running around late at night, but security does a decent job getting them in bed."
},
{
"reviewID": 744003,
"hotelid": 196,
"userName": "Bill61",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Holland, MI",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Best value for the price",
"frequencyID": 3,
"title": "The best value in Chicago",
"comment": "Our recent stay started with great customer service from Madilyn and continued throughout our short visit. Best service for the money."
},
{
"reviewID": 744013,
"hotelid": 2003,
"userName": "WorldTraveler",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great Location and Spacious Rooms.",
"frequencyID": "",
"title": "Wonderful Staff, Great Locale & Spacious Rooms",
"comment": "I stayed here for a week and enjoyed every minute. The rooms are very spacious and the higher floors have incredible views of the city and the bay. The club lounge is quite small, but they more they make up for it with an incredible breakfast buffet including made to order omelettes and lots of fresh fruit."
},
{
"reviewID": 744069,
"hotelid": 468,
"userName": "timbo",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Canada",
"arrivalMonth": "3/2010",
"datePosted": "1/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": "",
"title": "Huge resort with lots to do!",
"comment": "We have stayed at this property and a couple of times and loved it! Shula's Steak House was great! Location for Getting to and from the theme parks is hard to beat! A+ Will be back!"
},
{
"reviewID": 744225,
"hotelid": 460,
"userName": "WorldTraveler",
"overall": 4,
"roomComfort": 3,
"staffMetNeeds": 3,
"cleanRoom": 5,
"facilitiesMetExpectations": 4,
"ageRangeID": 2,
"tripPurposeID": 2,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "United States",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "Clean Modern Hotel, Great Location, Iffy Service",
"comment": "The lobby and our room looked great, everything was sparkling, polished & clean and the location is fantastic. You can see the Market from the corner and there is shopping, the convention center, a movie theater and more all within a 1 minute walk."
},
{
"reviewID": 744357,
"hotelid": 795,
"userName": "platinum88",
"overall": 3,
"roomComfort": 4,
"staffMetNeeds": 3,
"cleanRoom": 2,
"facilitiesMetExpectations": 3,
"ageRangeID": 3,
"tripPurposeID": 4,
"travelAgent": "TRUE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Kansas City, MO, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "It is usually nicer on the inside than it appears.",
"frequencyID": 4,
"title": "Hotel needs better cleaning",
"comment": "As a regular guest at this hotel I don't normally have these issues as I stay in the Preferred guest side of the hotel. This specific time they were full and my platinum status resulted in a room quite far from the lobby that had opened water bottles, vanity not wiped down and security latch on the sliding door broken. All of these things were disappointing and made me realize how much more I actually get as a Platinum guest."
},
{
"reviewID": 744479,
"hotelid": 5607,
"userName": "DepositForever",
"overall": 1,
"roomComfort": 3,
"staffMetNeeds": 1,
"cleanRoom": 3,
"facilitiesMetExpectations": 3,
"ageRangeID": "",
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "",
"arrivalMonth": "1/2012",
"datePosted": "1/30/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "Staff not helpful at all",
"frequencyID": "",
"title": "Staff does not care about your issue",
"comment": "About $1000 deposit held on my credit card not released one week after I checked out. I called several times but multiple persons who answered my calls showed little interest resolving my issue. The first time I was told I need wait another several days; the second time I was told who entered the transaction would contact me but it never happened; the third time I was told that my inquiry would be directed to Research Department and I need to wait another 7 to 10 business days to get answer."
},
{
"reviewID": 750215,
"hotelid": 1400,
"userName": "bunky",
"overall": 5,
"roomComfort": 4,
"staffMetNeeds": 5,
"cleanRoom": 4,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Missouri, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "very nice",
"frequencyID": 4,
"title": "2nd stay",
"comment": "2nd time here, nice,clean, close to everything,staff courteous,knowledgable"
},
{
"reviewID": 750288,
"hotelid": 430,
"userName": "Traveler311",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "MA",
"arrivalMonth": "1/2012",
"datePosted": "1/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Easy indoor access to the prudential mall and all the eating and shopping it offers.",
"frequencyID": 2,
"title": "Club Level",
"comment": "We had a very smooth check-in and found our room to be very nice, liked the furniture leaving enough room to move around, shower setup ok but all nice and fresh looking, great view and liked the internet for free in the club room."
},
{
"reviewID": 751118,
"hotelid": 1564,
"userName": "joey1",
"overall": 4,
"roomComfort": 4,
"staffMetNeeds": 4,
"cleanRoom": 4,
"facilitiesMetExpectations": 4,
"ageRangeID": 3,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "TRUE",
"BPGStatusID": 2,
"guestFrom": "New York, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 2,
"title": "The Hotel is Great",
"comment": "No one came to clean to my room, I had to track down the cleaning lady and request clean towels for my room, no sheet change, no shower scrub."
},
{
"reviewID": 752211,
"hotelid": 1765,
"userName": "Embarrassed",
"overall": 1,
"roomComfort": 1,
"staffMetNeeds": 1,
"cleanRoom": 1,
"facilitiesMetExpectations": 1,
"ageRangeID": 2,
"tripPurposeID": 8,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "Harrisburg, PA, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/31/2012",
"recommend": "FALSE",
"everyoneShouldKnow": "The parking garage is filthy and scary!",
"frequencyID": 2,
"title": "Highly Disappointed!!!",
"comment": "I booked my reservation on the BPG website. When I got to the hotel, they couldn't find my reservation at all. They only gave me a room because I had a printed out copy of my confirmation. Then they didn't acknowledge me as a preferred guest. They didn't even want to honor the room rate that I received. Thank GOD I had a printed out slip. They then put me in a tiny room, with Shower only (which I did not book) and the comforter had a black stain. I was totally embarrassed!! I will never go back there again!!"
},
{
"reviewID": 752302,
"hotelid": 115,
"userName": "lizy24",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 6,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 2,
"guestFrom": "New Jersey, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Nice",
"frequencyID": 4,
"title": "I enjoyed the comfort of my room",
"comment": "I really enjoyed the comfort of my room. The beds were comfortable. I could adjust the heating and/or cooling to my desired temperature."
},
{
"reviewID": 753665,
"hotelid": 196,
"userName": "first285",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 5,
"tripPurposeID": 5,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 1,
"guestFrom": "Chicago, IL, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great location, great staff, accomodations were excellent.",
"frequencyID": 2,
"title": "Everything was wonderful",
"comment": "This is our first time at the Belvoir. Everything was beyond expectations. Staff was so pleasant and helpful. Price was super and the view spectacular. Loved this place and look forward to returning. Clean, comfortable, perfect."
},
{
"reviewID": 754958,
"hotelid": 3054,
"userName": "LarryS27",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 3,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 3,
"guestFrom": "Bloomington, IL",
"arrivalMonth": "1/2012",
"datePosted": "1/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "Great parking, great location in terms of being central to downtown venues in Indy. Staff was extremely cordial.",
"frequencyID": 2,
"title": "They Were Outstanding",
"comment": "I have been a Grandbourne member for over 10 years, and I've never felt so special during a visit. The staff was outstanding; made me feel extremely welcome, and appeared genuinely happy to provide service. It was impressive. I know it was the week before the superbowl that I visited, so they may have been tuning up for the big weekend. Whatever the reason, they performed quite well."
},
{
"reviewID": 755119,
"hotelid": 1137,
"userName": "yenglard",
"overall": 5,
"roomComfort": 5,
"staffMetNeeds": 5,
"cleanRoom": 5,
"facilitiesMetExpectations": 5,
"ageRangeID": 4,
"tripPurposeID": 6,
"travelAgent": "FALSE",
"meetingPlanner": "FALSE",
"BPGStatusID": 4,
"guestFrom": "Brooklyn, NY, USA",
"arrivalMonth": "1/2012",
"datePosted": "1/31/2012",
"recommend": "TRUE",
"everyoneShouldKnow": "",
"frequencyID": 4,
"title": "this hotel exceeded my expectations",
"comment": "great customer service. As a platinum member the manager went out of his way to recognize my status and upgraded me to a suite . Room and all facilies were top notch. The receptionist was very pleasnant and couldn't be more helpful."
}
]